Internship | Job Vacancies at SunCulture Kenya Ltd

Customer Retention Representative at SunCulture Kenya Ltd

• Position:Customer Retention Representative
• Reporting to:Customer Retention Supervisor
• Location:Nairobi
• Role type: Full-Time 

About the role:

As a Customer Retention Representative, you will play a pivotal role in proactively engaging with existing customers to ensure their satisfaction, address concerns, and promote loyalty to our brand. This role holder will hold a combination of excellent communication skills, a deep understanding of our products/services, and the ability to empathize with customers to retain their business. 

Key Responsibilities: 

• Conduct outbound calls to assess customer satisfaction and address concerns. 
• Establish and maintain positive customer relationships by actively listening to customer needs
• Inform customers about new products, features, and promotions. 
• Investigate and resolve customer complaints efficiently.
• Collaborate with departments to ensure prompt resolution of customer concerns. 
• Document all customer interactions and resolutions accurately in the CRM system. 
• Implement retention strategies to reduce churn and enhance loyalty. 
• Proactively identify at-risk customers and provide personalized solutions. 
• Stay updated on product knowledge and provide relevant training to customers. 
• Gather customer feedback to identify areas for improvement. 
• Share insights with relevant teams to enhance products and services. 
• Meet and exceed monthly retention targets and KPIs. 
• Provide regular reports on customer interactions, feedback, and retention outcomes.

 Qualifications: 

• Minimum of a Diploma or any other relevant education 
• Demonstrated proficiency of 2 + years in outbound customer retention, customer service or sales 
• Exceptional verbal and written communication skills 
• Strong problem-solving capabilities and adeptness in conflict resolution. 
• Ability to work both independently and collaboratively within a team to achieve common goals. 
• Proficient utilization of CRM software and relevant tools 
• Exhibits adaptability and thrives in dynamic, fast-paced environments

Read More & Apply

Senior Software Engineer at SunCulture Kenya Ltd

About Role

Position: Senior Software Engineer
Location: Nairobi, Kenya
Type: Full-time
Reporting to: Manager, Software Engineer

About SunCulture

Founded in 2012, SunCulture’s vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World’s Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years, the company has grown significantly and now employs 400+ people around the world.

About the Role

As a Senior Software Engineer at SunCulture, you will play a crucial role in designing, developing, and deploying scalable software solutions that drive the adoption of our innovative products. You will work closely with cross-functional teams to ensure that our technology meets the highest standards of reliability and performance, contributing directly to the empowerment of smallholder farmers across Africa.

Key Responsibilities

• Software Development and Technical Leadership: Design, develop, and maintain high-quality software applications using modern frameworks and technologies. Provide technical guidance and mentorship to junior software engineers, promoting best practices in software development.
• System Architecture and Performance Optimization: Collaborate with the architecture team to design scalable and maintainable software architectures. Optimize application performance, scalability, and reliability, identifying and addressing bottlenecks and issues.
• Code Review, Testing, and Continuous Integration: Conduct code reviews to ensure adherence to coding standards and best practices. Develop and execute unit and integration tests. Implement and manage CI/CD pipelines using tools such as GitHub Actions, ensuring seamless integration and deployment of software.
• Cloud Management and Containerization: Utilize cloud services (AWS, Azure, GCP) to develop and manage scalable and resilient applications. Implement and manage containerized applications using Docker and Kubernetes.
• Cross-Functional Collaboration: Work closely with QA, DevOps, and product management teams to ensure the successful delivery of software projects. Actively contribute to and participate in agile squads, ensuring effective collaboration and delivery of squad goals.
• Technical Documentation: Maintain comprehensive documentation of software design, implementation, and testing processes.
• Innovation and Emerging Technologies: Stay current with industry trends and emerging technologies, evaluating their potential impact on the company’s technology stack.
• IoT and Firmware Development: Experience with IoT firmware development is a plus.

Tech Stack

• JavaScript Frameworks: Node.js, TypeScript, React
• Backend: Python Fast API, AWS Gateway and Lambda, Elastic Beanstalk
• Databases: AWS RDS for MySQL and PostgreSQL, Redis
• Messaging: Kafka
• CI/CD: GitHub Actions, GitHub
• Mobile: React Native for Android
• Cloud Services: AWS, Azure, GCP
• Containerization and Orchestration: Docker, Kubernetes

Does this sound like you?

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Minimum of 6 years of progressive experience in software development.
• Strong technical expertise in JavaScript frameworks (Node.js, TypeScript, React) and backend technologies (Python, AWS Lambda).
• Experience with cloud technologies, particularly AWS, Azure, and GCP.
• Proficiency in Agile methodologies and DevOps practices.
• Experience with containerization and orchestration using Docker and Kubernetes.
• Exceptional problem-solving skills and the ability to work effectively in a fast-paced, dynamic environment.
• Excellent communication and collaboration skills, with a focus on teamwork and continuous improvement.
• Experience with IoT firmware development is a plus.

Interested?

Please apply online via this job portal. We respond to all candidates; however, only shortlisted candidates will be interviewed.

Please Note

SunCulture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Location: Nairobi | 💼 Full-time
Apply Here: https://lnkd.in/dgaMfUVp