Discover a world of opportunities - Join the Emirates Group and experience a collaborative, multicultural environment that encourages your growth
Cargo Officer – Kenya at Emirates
Job Description
Job Purpose:
Provide existing and potential customers with a superior and
consistent quality service, both directly and in conjunction with GHA. To
ensure efficient day to day Cargo Operations within the location by guiding and
directing the team and adhering to EKSkyCargo procedures.
Job Outline:
- Plan,
organise and co-ordinate the operational activities to ensure optimal
efficiencies and productivity, delegating responsibilities to and
controlling subordinate staff and GHA/third party contractors as
appropriate.
- Monitor
and oversee the service provided by GHA to ensure it is in line with EK
standards, and where there are shortcomings, to address these
appropriately and timeously. Where appropriate, make recommendations and
implement process improvement with GHA.
- Resolve
problems arising such as delays, disruptions, cargo mishandling and
transfer cargo
- Review,
collate and compile the cargo documentation for cargo uplifted on flights
in accordance with local regulations and company policies
- Ensure
accurate completion of all post flight activities including dispatch of
message, forwarding documentation and completion of station file. Where
required, take appropriate action for any irregularities/ discrepancies
- Investigate
and respond to queries, complaints and claims received from internal and
external customers in an efficient and timely manner, restoring customer
confidence
- Update
and maintain Cargo Systems in order to provide the requisite customer
service information and produce and analyse periodic reports and
statistics
- Supervisory
accountabilities:
– Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained. Provide on the job training and manage performance, including corrective action. Undertake performance appraisals and development planning
– Supervise the cargo operations as required to ensure all activities are completed safely and in an efficient manner.
– Deputise for the Cargo Manager where no senior manager is on duty and/or act as the Duty Manager e.g. Freighter.
Qualifications & Experience:
- Educated
to A-Level (or equivalent) with at least 5 years? experience in a Cargo
Operations environment, including at least 3 years as a Senior Cargo Agent
with previous experience in team leading.
OR
- Educated
to Degree (or equivalent) with at least 2 years? experience in a Cargo
Operations environment, including at least 1 year experience as a Senior
Cargo Agent with previous team leading experience and completion of
supervisory training.
Qualification
Knowledge/skills:
- Knowledge
of Dangerous Goods regulations and currently holds / has previously held a
DG certificate
- Knowledge
of Advanced Load Control, Weight & Balance procedures and Live Animal
Regulations
- PC
based skills including Microsoft Word/ Excel/ E-mail
- Analytical
and numeracy skills
- Fluency
in English and the language of the country you are working is essential.
Apply: Emirates
Group Careers | Cargo Officer - Kenya
Cargo Supervisor – Kenya at Emirates
Job Description
Job Purpose:
Provide existing and potential customers with a superior and
consistent quality service, both directly and in conjunction with GHA. Ensure
efficient day to day operations within the location by guiding and directing
the team and ensure adherence to EK SkyCargo procedures.
Job Outline:
- Plan,
organise and co-ordinate the operational activities to ensure optimal
efficiencies and productivity, delegating responsibilities to and
controlling subordinate staff and GHA/third party contractors as
appropriate.
- Monitor
and oversee the service provided by GHA to ensure it is in line with EK
standards, and where there are shortcomings, to address these
appropriately and timeously
- Resolve
problems arising such as delays, disruptions, cargo mishandling and
transfer cargo in order to minimise cargo off loadings and maximise
utilisation of space available.
- Review,
collate and compile the cargo documentation for cargo uplifted on flights
in accordance with local regulations and company policies
- Ensure
accurate completion of all post flight activities including dispatch of
message, forwarding documentation and completion of station file. Where
required, take appropriate action for any irregularities/ discrepancies
- Investigate
and respond to queries, complaints and claims received from internal and
external customers in an efficient and timely manner
- Update
and maintain Cargo Systems in order to provide the requisite customer
service information, including rate filing and facilitate accurate revenue
accounting
Supervisory accountabilities:
- Motivate,
train and give feedback to staff to ensure all tasks are completed on time
and to ensure high standard of service is maintained.
- Undertake
various administration functions including rostering of staff, completion
of performance appraisals, reordering of stationery as required.
- Supervise
the cargo operations as required to ensure all activities are completed
safely and in an efficient manner.
- Act as
the senior in charge where no manager / officer is on duty
Qualifications & Experience:
- Educated
to GCSE (or equivalent) with at least 6 years experience in a Cargo
Operations environment, including at least 4 years Cargo experience in
leading a team.
OR
- Educated
to A-Level (or equivalent) with at least 4 years? experience in a Cargo
Operations environment, including at least 2 years as a Cargo Agent with
previous experience in team leading.
Knowledge/skills:
- Knowledge
of Dangerous Goods regulations and currently holds / has previously held a
DG certificate
- Knowledge
of Weight & Balance procedures and Live Animal Regulations
- PC
based skills including Microsoft Word/ Excel/ E-mail
- Analytical
and numeracy skills
- Fluency
in English and the language of the country you are working is essential.
Other job related information
- Shift
pattern
- The
job holder is also responsible for adhering to the relevant health and
safety requirements and safe working practices applicable to their
employment.
- Please
note that you must have the right to live and work in Kenya
Salary & benefits
- competitive
salary