Call Centre Agent at Maisha Bora Sacco Ltd
Job Description
Provide professional, efficient and responsive support to SACCO members through
inbound and outbound calls, resolving enquiries and complaints and enhancing
member satisfaction.
KEY RESPONSIBILITIES
- Answer
calls professionally and within service standards.
- Follow
up missed and abandoned calls within 24 hours.
- Provide
accurate information on SACCO
- products
and services.
ACADEMIC QUALIFICATIONS
- Bachelor’s
degree in Business Administration,
- Customer
Service, Communication or a related field.
TECHNICAL SKILLS
- Familiarity
with CRM/call-centre systems and Microsoft Office.
- Resolve
or escalate complaints and enquiries.
- Follow
up cases and document call outcomes.
- Identify
opportunities to cross-sell relevant products.
EXPERIENCE
- At
least 2 years’ experience in a call centre, customer service or frontline
support role.
PERSONAL COMPETENCIES
- Strong
communication, listening and problem-solving skills.
- Integrity
and discretion when handling member information.
How to Apply
Send your CV and application to: hr@maishaborasacco.com.
Subject: Application for Call Center Agent. Deadline: 16th October 2026 Take
the next step in your career and apply today
Branch Manager at Maisha Bora SACCO Society Limited
Job Purpose:
Reporting to the Chief Executive Officer (CEO), the Branch
Manager will be responsible for driving branch business growth, operational
efficiency, portfolio quality, member experience, compliance, and overall
branch performance.
Key Responsibilities:
- Drive
growth in membership, deposits, and loan portfolio
- Lead
branch business development and marketing initiatives
- Oversee
branch lending operations and portfolio quality
- Ensure
operational efficiency, compliance, and internal controls
- Provide
leadership, supervision, and performance management for branch staff
- Enhance
member experience and relationship management
- Prepare
and submit branch performance reports
Specification Requirements:
Education & Qualifications:
- Bachelor’s
degree in Business Administration, Finance, Banking, Economics,
Cooperative Management, or a related field
- Professional
qualifications in banking, credit, finance or management will be an added
advantage
Experience:
- Minimum
of 7 years’ experience in banking, SACCO, or microfinance environment
- At
least 2 years in a supervisory or branch leadership role
- Experience
in lending, branch operations, and business development is required
Technical Skills & Competencies:
- Strong
business development and sales skills
- Leadership
and people management capability
- Excellent
analytical and problem-solving skills
- Strong
communication and interpersonal skills
- High
integrity, accountability, and professionalism
- Strong
understanding of SACCO operations and credit management
Application deadline: 20th June 2026 by
COB. Shortlisting will be done on a rolling basis.