Would you like to be part of a value driven, commercially oriented international environment where we enable global trade every day? As Container / Reefer Structural Technician, will be responsible for equipment structural maintenance, repair of refrigerated containers and generators(gensets) according to manufactures specifications and client’s standards. To support the Reefer Technical Supervisor in monitoring, servicing, repair and replacement of faulty equipment as well as provide technical support in a safe environment in line with APMT safety standards and practices.

WHAT WE OFFER:

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

Customs Business Development Manager at Maersk Line

Job Description

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work, Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

Sales & Business Development:

Develop and execute a CHB growth strategy to increase customs clearance revenue and market share.
In collaboration with Sales, build and maintain a robust CHB sales pipeline, ensuring consistent conversion of qualified prospects into customers.
Own and lead customer engagement from prospecting through needs discovery, solution development, pricing, negotiation, contracting and implementation.
Own and achieve agreed CHB sales, customs clearance volume, revenue and gross profit targets.
Develop business cases for growth initiatives, new services and priority investments.

Customer Acquisition & Retention:

Drive customer traction by acquiring new CHB customers and expanding CHB service adoption within existing accounts.
Develop compelling CHB value propositions that address customer pain points related to customs compliance, cargo clearance, border delays and regulatory requirements.
Conduct regular customer reviews to identify CHB upselling and cross-selling opportunities.
Monitor customer satisfaction, retention risks and service improvement opportunities, coordinating corrective actions with the relevant teams.

Market Development & Customer Insights:

Monitor CHB market trends, competitor activity, customs regulations and relevant industry developments.
Identify new growth opportunities across imports, exports, bonded operations, transit cargo and customs consulting services.
Represent the company at relevant industry forums, customer events and trade associations.
Gather customer and market insights and provide structured feedback to Product and Operations teams to enhance service offerings and competitiveness.

Solution Selling & Commercial Enablement:

Work closely with Sales, Customer Experience, Finance, Compliance and Operations teams to design competitive customs solutions.
Support pricing, proposal development, tender responses, business cases and commercial negotiations.
Ensure proposed solutions are compliant, operationally feasible, scalable and aligned with target margins.
Ensure smooth onboarding and transition of won business into operations, with clear ownership, implementation milestones and customer communication.

Product Performance & Pipeline Management:

Maintain accurate CHB pipeline, opportunity and customer activity reporting.
Track pipeline value, conversion rates, revenue growth, customs clearance volumes, gross profit, customer acquisition and customer retention.
Deliver regular sales forecasts and business development updates, highlighting risks, opportunities and actions required.
Identify performance gaps and coordinate corrective actions to improve growth, profitability, product penetration and customer outcomes.

Cross-functional Leadership:

Collaborate with Customs Operations teams to improve service delivery, capacity, consistency and customer experience.
Coordinate with Commercial teams to prioritize pursuits, develop account plans and expand CHB penetration.
Partner with Digital and Transformation teams to advance automation, standardization and process improvement.
Influence stakeholders without direct authority and maintain clear accountability across the opportunity-to-implementation cycle.

Regulatory, Compliance & Governance:

Maintain current knowledge of customs regulations, trade compliance requirements and government initiatives relevant to target markets.
Assess regulatory changes and translate them into customer opportunities, service enhancements and implementation requirements.
Ensure all customer solutions and commercial commitments comply with internal governance, customs regulations and trade compliance standards.
Engage regulatory authorities, industry bodies and strategic partners where required.

Strategic Projects & Transformation:

Lead strategic initiatives that enhance CHB capabilities, competitiveness and growth.
Drive service standardization, digital adoption and continuous improvement across the CHB product.
Support implementation of new technologies, services and operating models that improve customer experience and profitability.

WHO WE ARE LOOKING FOR

Someone with:

A bachelor’s degree in supply chain management, Logistics, International Trade, Business Administration, Economics or a related discipline.
Professional certification in Customs, Trade Compliance, Sales, Commercial Management or Supply Chain Management is an advantage.
5-10 years of relevant experience in customs brokerage, freight forwarding, logistics, international trade or a related field.
Demonstrated experience in CHB sales, business development, customer acquisition or solution selling, with evidence of delivering revenue, volume or gross profit growth.
Strong understanding of customs regulations, customs clearance processes, bonded operations, transit cargo and international trade practices.
Experience developing value propositions, customer solutions, pricing inputs, proposals, tenders and business cases.
Experience working effectively across Sales, Product, Operations, Customer Experience, Finance and Compliance functions.

Apply: maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/Kenya-Nairobi-00100/Customs-Business-Development-Manager_R198109?

Senior CX Consultant at Maersk Line

Job Description

Senior CX Consultant

At Maersk, we are transforming global trade by connecting and simplifying customers’ supply chains.

We are currently looking for a Senior CX Consultant to join our team in Nairobi, Kenya.

This role is ideal for a customer-focused logistics professional who thrives in a fast-paced environment and has a passion for managing temperature-sensitive cargo. You will play a critical role in ensuring an exceptional customer experience while coordinating the end-to-end execution of reefer shipments.

Key Responsibilities

Own day-to-day relationships with assigned reefer customers, providing timely, accurate, and proactive support on bookings, shipment status, vessel plans, documentation timelines, and exceptions.
Monitor reefer shipment execution from booking through loading and delivery, ensuring close follow-up on cargo readiness, equipment availability, stuffing timelines, gate-in, pre-advice, documentation compliance, and handover milestones.
Coordinate with booking, equipment, depot, trucking, CHB, terminal, operations, control tower, and commercial teams to ensure reliable movement of temperature-sensitive cargo and timely resolution of operational blockers.
Validate reefer settings, special cargo requirements, routing instructions, and shipment details, and ensure they are accurately updated in the relevant systems; escalate gaps or errors before they affect the cargo or customer.
Track vessel schedules, routing changes, cut-and-run, shut-out, port congestion, system downtime, equipment constraints, and reefer plug limitations, and communicate customer-impacting changes clearly and early.
Prepare and share customer advisories, weekly reefer updates, shipment-specific updates, and escalation summaries through agreed communication channels, ensuring that updates shared through informal channels are confirmed by email where required.
Drive compliance with customer SOPs, SLAs, documentation cut-offs, vessel acceptance timelines, and agreed ways of working to reduce rollovers, missed sailings, and avoidable service failures.
Manage customer queries, complaints, and disputes professionally, focusing on root-cause resolution, service recovery, and retention of reefer accounts.
Monitor and support recovery of reefer-related charges, including LAR, storage, detention, plug-in, extra operational charges, and other applicable pass-through costs, ensuring charges are validated, supported, communicated, and billed on time.
Maintain accurate system updates, shipment trackers, milestone reports, and customer status reports to enable visibility, accountability, and timely operational follow-up.
Capture Voice of Customer feedback, service risks, and recurring operational pain points, then translate insights into practical improvements for reefer service delivery and customer experience.

Key Deliverables:

Maintain up-to-date customer-specific reefer SOPs, SLAs, contact matrices, and documentation timelines.
Ensure timely customer communication on vessel plans, routing changes, rollovers, cut-and-run, shut-outs, system downtime, and other reefer disruptions.
Drive adherence to stuffing, documentation, pre-advice, gate-in, and vessel acceptance timelines to reduce avoidable missed sailings.
Maintain clear shipment visibility through accurate system updates, trackers, customer reports, and milestone follow-up.
Identify, escalate, and mitigate operational, temperature-control, equipment, documentation, and customer risks early.
Support accurate and timely billing, validation, customer notification, and recovery of reefer-related extra charges.
Improve service delivery, customer experience, CSLS/NPS performance, and retention of reefer customers.
Achieve agreed individual targets, service-call expectations, and performance objectives.

Who We Are Looking For

Someone With:

Bachelor’s degree in Business, Logistics, Supply Chain, or a related field

Strong written and verbal communication skills, with the ability to issue clear customer updates, advisories, escalation summaries, and service recovery communication.
Good understanding of reefer operations, temperature-sensitive cargo, vessel timelines, documentation cut-offs, container movement milestones, and exception handling.
Proven stakeholder-management capability, including the ability to influence and follow through with customers, sales, equipment, depot, trucking, CHB, terminal, operations, control tower, and finance teams.
Strong customer orientation, collaboration mindset, urgency, and agility in a fast-moving reefer operational environment.
Ability to priorities competing shipment issues, manage time-sensitive escalations, and deliver quality outcomes with minimal supervision.
Sound understanding of INCOTERMS, customs documentation, import/export processes, cargo readiness requirements, and customer SLA controls.
Comfortable working with data, Excel, shipment trackers, operational reports, and customer performance dashboards, with strong analytical and problem-solving skills.
Ability to identify cost exposure, validate supporting documents, and support timely recovery of applicable charges.
Minimum of two years’ experience in logistics, supply chain, shipping, customer experience, or a related industry; reefer experience is an added advantage.
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Role Related Desired Qualities:

Proactive, solution-oriented thinker who can translate customer needs, cargo sensitivity, and operational risks into practical actions. High sense of urgency and ownership, especially when managing time-critical reefer movements and customer-impacting exceptions.
Strong business acumen and commercial awareness, with focus on service reliability, charge recovery, profitability, and sustainable customer growth.
Confident communicator who can engage customers, vendors, agents, depots, terminals, and internal stakeholders professionally.
Results-driven, accountable, and disciplined in following through on commitments, escalations, and customer updates.
Strong relationship builder with the ability to create value-based partnerships and understand the customer’s supply chain priorities.
Analytical, detail-oriented, and proactive in identifying operational patterns, risks, service gaps, and improvement opportunities.
Self-driven and dependable, with the ability to work independently while maintaining strong team collaboration.
Resilient, adaptable, and composed when managing pressure, disruption, changing vessel plans, and complex stakeholder expectations.

Apply: Senior CX Consultant

CX Consultant at Maersk Line

Job Description

At Maersk, we are transforming global trade by connecting and simplifying our customers’ supply chains. We are looking for a CX Consultant to join our Customer Experience team in Nairobi, Kenya.

In this role, you will lead and coordinate end-to-end operational activities to deliver outstanding customer service, operational excellence, and sustainable business growth. You will be responsible for managing assigned customer accounts, ensuring seamless execution of logistics services, driving customer satisfaction, supporting profitability, and collaborating closely with internal and external stakeholders.

Key Responsibilities

Own and manage strong relationships with assigned key customers, ensuring timely resolution of queries and consistent delivery against agreed service commitments.
Work closely with field operations, agents, and internal functions to ensure seamless execution, reliable service delivery, and sustainable relationships with customers and partners.
Plan, coordinate, and follow through on operational activities with field teams and relevant functions, including field visits where required, to ensure work is completed effectively, efficiently, and to customer expectations.
Support the Head of Department in executing business development and customer performance review plans on a weekly and monthly basis.
Monitor job-level profitability, track P&L performance, and ensure all activities are commercially viable and aligned with agreed margin expectations.
Identify, escalate, and support resolution of direct or indirect cost exposures that may negatively impact profitability.
Ensure timely dispatch of customer invoices and all related documentation, while supporting accurate billing and recovery of applicable charges.
Resolve customer queries, complaints, and disputes professionally, with a strong focus on root-cause resolution and customer retention.
Collaborate with team members, other functions, supervisors, and the department head to deliver the company’s overall operational and commercial objectives.
Coordinate CHB, VAS, trucking, warehousing, and other logistics services as required by customers or the line manager.
Capture Voice of Customer feedback regularly and translate insights into practical improvements that enhance inland delivery performance and customer experience.
Maintain accurate and timely system updates and process customer requests in accordance with defined procedures and service standards.
Ensure all applicable costs are updated in the relevant systems on time and that recoverable charges are passed on to customers accurately.
Proactively identify, pursue, and support upselling and cross-selling opportunities across Logistics and Services.
Provide clear, proactive, and timely updates to customers through agreed communication channels, including email and approved WhatsApp groups.
Perform any additional assignments delegated by the line manager in support of business priorities.

Key Deliverables:

Maintain up-to-date customer-specific SOPs and SLAs.
Ensure full adherence to business norms, terms, and conditions.
Identify, escalate, and mitigate operational and customer risks.
Maintain clear and timely communication with customers, agents, vendors, and internal stakeholders.
Improve service delivery, customer experience to drive good NPS performance.
Drive customer retention, growth, and churn prevention.
Achieve agreed individual targets and performance objectives.

Role Related Competencies (Skills and Abilities):

Min Qualification:

Undergraduate in Business or related field
Strong written and verbal communication skills, with the ability to present information clearly and professionally.
Proven stakeholder-management capability, including the ability to influence, align, and follow through across internal and external stakeholders.
Strong customer orientation, collaboration mindset, and agility in a fast-paced operational environment.
Ability to priorities workload effectively, manage competing deadlines, and deliver quality outcomes with minimal supervision.
Sound understanding of INCOTERMS, customs documentation, and import/export processes.
Comfortable working with data, Excel, and operational reports, with strong analytical and problem-solving skills.
Bachelor’s degree in business, Logistics, Supply Chain, or a related field.
Minimum of two years’ experience in the logistics, supply chain, shipping, or related industry.

Role Related Desired Qualities:

Strategic and solution-oriented thinker with the ability to translate customer and operational needs into practical actions.
Strong business acumen and commercial awareness, with focus on profitability and sustainable growth.
Confident communicator who can engage customers, vendors, agents, and internal stakeholders professionally.
Results-driven, accountable, and disciplined in following through on commitments.
Strong relationship builders with the ability to create value-based partnerships.
Analytical, detail-oriented, and proactive in identifying issues, risks, and improvement opportunities.
Self-driven and dependable, with the ability to work independently while maintaining strong team collaboration.
Excellent time-management skills, high sense of urgency, and strong ownership of assigned responsibilities.
Resilient, adaptable, and composed when managing pressure, complexity, and changing business priorities.

Apply: maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/Kenya-Nairobi-254/CX-Consultant_R198193?

Area Depot Product and Operations Manager at Maersk

Job Description

APM TerminalsArea Depot Product and Operations Manager will be directly accountable for formulating and driving optimal results of the Area P&L for Depot, while leading Depot product and operations across the Area. The role ensures safe and compliant site operations, optimises utilisation and yard flow, drives profitability and represents the Depot product agenda in Area leadership forums.

Key responsibilities

Own and drive the Area P&L for Depot, ensuring optimal financial performance and delivery against agreed targets
Lead Depot product and operations across the Area, ensuring effective execution and alignment with Area priorities.
Ensure safe, compliant and effective site operations across the Depot footprint.
Optimise Depot utilisation, yard flow and operational performance to improve productivity and profitability.
Drive financial health and profitability through disciplined management of costs, operating performance and resource utilisation.
Represent Depot product and operational priorities in Area leadership forums and ensure alignment across relevant stakeholders.
Lead and support transformation initiatives that improve Depot performance, operating effectiveness and business outcomes.
Monitor performance through agreed KPI and Bowler chart measures, identify gaps and drive corrective actions with relevant stakeholders.

Key stakeholders

Area Leadership and Area Sales.
Procurement
Technology / Tech
Finance and Cost Function / FBP
Other relevant Area and Depot stakeholders.

Required experience, skills & knowledge

Experience in depot, terminal, logistics, shipping or related operations, with strong exposure to operational and commercial performance management.
Demonstrated experience managing P&L / financial performance and translating business targets into operational actions.
Strong understanding of safe and compliant site operations, utilisation, yard flow and productivity management.
Strong financial and analytical acumen, with the ability to use performance data to identify issues, prioritise actions and improve profitability.
Strong stakeholder management and influencing skills, particularly in a matrix organisation and cross-functional environment.
Demonstrated ability to lead change and transformation and embed sustainable improvements in operations.
Leadership capability to align teams around performance, safety, service and financial outcomes.

Key measures of success

P&L performance in line with agreed Area targets and RACI accountabilities.
Safety performance and compliance of Depot operations.
Service quality and operational performance.
Productivity and Depot utilisation.
Financial health, including profitability and cost performance.
Transformation delivery and adoption of agreed initiatives.
Executed volumes and sales-controlled volumes, as applicable to the role.
Pricing and win rate, Net Revenue, Variable Cost, Gross Profit, Direct SG&A, Direct Operating Expenses, Shared Costs, EBIT, PDP, Depreciation, CAPEX & Leases.

Apply: maersk.wd3.myworkdayjobs.com/Maersk_Careers/job/Kenya-Nairobi-00100/Area-Depot-Product-and-Operations-Manager_R197410?

Customer Success Partner – Reefer/FMCG at Maersk

WHAT WE OFFER:

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

Build long-term partnerships with clients by understanding their supply chain challenges maintaining strong relationships with existing and potential customers

Act as the primary point of contact for customer inquiries, ensuring timely and effective communication on significant trends, rate changes and policies for your assigned accounts

Reporting and feedback loop from the sales team on opportunities and Ocean and Landside contract fulfillment.

Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.

Client engagement – Support Sales with customer visits and engagement to understand business and needs of the customers and how to support them.

As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed.

Manage the Allocation process and coordinate with customers to ensure they deliver on the commitment.

Manage the tender handling/contracting process and co-ordinate with Tender Contract Management (TCM) to ensure a comprehensive and competitive offer is submitted to the customers.

Co-ordinate the L&S Quoting & contracting process with the relevant stakeholders.

Timely contract renewals & contract management.

Engage with and enable customers from contract handling through performance and satisfaction.

Manage the allocation to contract fulfilment process; internally and externally.

Support in issue resolution and drive transactional efforts toward OTS (One Team Sales).

Customer satisfaction – customer follow up and initiatives.

Client facing – customer visits to understand business and needs of the customers and how to support them.

Learning and development focal for Sales team.

WHO WE ARE LOOKING FOR:

Someone with:

3–5 years’ experience in customer service, logistics, or freight forwarding
Proven experience managing end-to-end shipment processes and customer relationships
Experience handling complex accounts and escalations

Proven experience in a commercial role within the logistics industry with role in developing solutions for customers in the Reefer and FMCG vertical.

Proven track record in business-to-business sales, preferably in shipping, logistics, or transportation.

Skilled in consultative/value selling and solution-based approaches.

Independent action as well as an entrepreneurial mindset and commitment

Ability to articulate value creation by providing integrated solutions combining the Maersk products and services

Experience within the Reefer and FMCG vertical.

A strong continuous improvement mindset

Excellent communication and problem-solving skills.

Self-motivated, independent starter who is also a good team player.

Strong analytical skills.

Read More & Apply

CX Consultant – Reefers at Maersk

Opportunity

Maersk is a global leader in integrated logistics and has been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning. We work hard to ensure that our people reflect and understand the customers and communities we exist to serve.

With over 100,000 employees across 130 countries, we come together every day to shape the future of global trade and logistics.

As a CX Consultant, you will be responsible for owning/managing the customer experience of assigned customers by identifying issues proactively, building strong relationships with customers and providing solutions which benefits both Maersk and the customer.

Key Responsibilities:

Be the primary point of contact for assigned key clients and ensure smooth execution of the end-to-end shipment lifecycle.
Onboard customers and build strong and collaborative relationship with both established and new customers.
Co-ordinate with internal/external stakeholders to ensure excellent service delivery to guarantee sustainable business relationships with both the agents and the clients.
Drive the team’s operations by planning duties with field team and other functions as when they arise. Follow up to ensure work is done effectively and efficiently to the client’s satisfaction.
In liaison with the Head of Department, execute business development strategies.
Keep track of the P&L of all jobs handled to ensure we remain profitable.
Flag any direct or indirect costs that have a negative impact to profitability.
Offer solutions to customer queries and disputes.
Execute the company’s overall objective through collaboration with other team members, other functions, and supervisor/department head.
Coordinate CHB, VAS, Trucking, Warehousing, and any other services as may be requested by customer/line manager.
Capture Voice of Customer frequently and provide feedback to the team to improve performance and experience.
Handle system updates and customer requests in accordance with defined processes.
Lead Digital adoption discussions with customers.
Performance reviews with customers.
Upselling & cross selling of LnS opportunities.
Other ad hoc assignments as may be given to you by your line manager.

Key Deliverables:

Formulation of clear customer SOPs.
Compliance with company business norms, terms, and conditions.
Risk assessment and management.
Excellent service delivery and client responsiveness.
Proactive and prompt communication to customers and other stakeholders.
Improved service delivery, directly contributing to business performance.
Achievement of individual objectives.
Compliance with respective statutory regulations such as customers, shipping regulations and relevant legislative provisions.
Responsible for end-to-end shipment order journey.

What we’re looking for:

Min Qualification: Graduate in Business or related field

Excellent stakeholder management, interpersonal, and communication skills.
Presentation skills.
At least 2 years experience in logistics industry.
Customer orientation/Collaboration/Agility.
Be able to effectively prioritise workload.
Ability to work under pressure keeping quality in focus.
Well-organized, and Self-Initiated.
Strong cost conscious and optimization mindset.
Proper understanding of INCOTERMS, Customs Documentation, and import/export processes.
Experience in handling perishables/cold chain logistics will be an added advantage.

Role Related Desired Qualities:

Conceptual and strategic thinking.
Business acumen.
Good communication skills.
Ability to drive and deliver results.
Solution oriented.
Build value-based relationships.
Analytical ability and problem solving.
Attention to detail.
Ability to work with minimal supervision.
Flexible and adaptable.

Read More & Apply

Area Head of Customer Success at Maersk

WHAT WE OFFER:

KEY RESPONSIBILITIES:

Drive Customer Success Partner standardization, ensuring value add to Customers

Ensure standard process and system adoption for CSPs.
Adhere to offshoring of transactional tasks to OTS as per defined offshoring catalogue, ensuring demarcation between CSPs and OTS.
Drive adherence to sales minimum standards for CSPs.

Drive Sales Performance and Productivity:

Leverage insights tools and drive performance actions in a streamlined Region/Area model with close collaboration with Regional Pipeline and Performance Lead to support the Area Sales Manager as a strategic partner.
Influence and drive performance enhancing actions via SLT.
Drive scalability of local Integrated Solutions across customers through the Customer Solutions Partner.

Act as a Strategic Partner to Area Sales Manager:

Align Area execution with regional sales strategy and tools.
Drive the sales coverage process, supporting the Area Sales Manager ensuring that we administrate and run the plan timely and to a high standard.
Leveraging insights from Regional Sales Operations to drive prioritization and actions within SLT.

Ad hoc:

Support with pilots, system rollouts, and gembas.
Maintain local data hygiene to meet regional and global standards.

WHO WE ARE LOOKING FOR:

Someone with:

Relevant bachelor’s degree in supply chain management/logistics/supply chain or maritime studies
Between 7 – 10 years’ experience in end-to-end supply chain management and execution
Proven experience leading a team in high volume logistics operations
Proficiency using data analytics tools
CRM proficiency (Salesforce highly preferable)
Stakeholder management (internally and externally)
Ability to demonstrate delivery with high accuracy
Ability to work under pressure in a fast-paced environment
Attention to detail

Read More & Apply

Customer Solutions Partner at Maersk

Customer Solutions Partner

Opportunity

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? An opportunity exists for a Customer Solutions Partner to join our team in Nairobi, Kenya.

The Customer Solutions Partner will be responsible for supporting account owners with the creation of E2E solutions and value propositions (including monetary value to customers) by ensuring alignment between customer needs, local product capabilities and sales execution. Solutions are to be replicable for other customers within the same vertical, allowing us to work more efficiently and to accelerate growth. This role will also coordinate and drive cross-functional and cross-Area collaboration both within and outside the Opportunity Management Evaluation Board (OMEB) process.

WHAT WE OFFER:

KEY RESPONSIBILITIES:

Develop & Design Solutions:

Translate customer and vertical needs into actionable value propositions, including monetary value to customers.
Identify cross-vertical opportunities and bundle relevant products.
Provide customer insights to product teams and support sales in uncovering customer pain points.
Lead and coordinate strategic initiatives across functions.
Gather customer requirements and ensure clear internal translation.
Facilitate business case creation and financial projections with Solution Engineers.

Drive Sales Effectiveness & Execution:

Improve win rate through structured sales processes.
Manage solution opportunities and hand over to implementation.
Engage experts and stakeholders to enhance buying experience.
Ensure timely, high-quality customer responses.
Communicate progress and opportunities for improvements to senior leadership.
Drive cross-functional and cross-Area collaboration within and outside the OMEB process.

Scale, Institutionalize & Enable:

Bundle and scale global/local solutions – bringing in local product and customer knowledge where relevant.
Promote adoption of scalable solutions.
Build and share a repository of best practices and use cases.
Coach sales teams on L&S selling and solution processes.
Contribute to the solutions community through cross-functional learning and community building.

WHO WE ARE LOOKING FOR:

Someone with:

Relevant bachelor’s degree in supply chain management/logistics/supply chain or maritime studies
Minimum 5 years’ experience in end-to-end supply chain management and execution
Customer-centric approach to identifying customer needs
High-level understanding of product features, benefits and how they address customer pain points
CRM and ERP system proficiency and proven experience maintaining data accuracy
Proven experience troubleshooting customer challenges
Ability to work under pressure in a fast-paced environment
Attention to detail

Read More & Apply

Associate Finance Business Partner at Maersk Line

Associate Finance Business Partner

WHAT WE OFFER:

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

As an Associate Finance Business Partner, you will be accountable for:

Performance Management & Business Partnering

Ensure the operating system for performance management is active and effective within assigned execution team(s).
Deploy and cascade KPIs to ensure alignment with company goals.
Participate in daily stand-ups and weekly meetings to embed finance in operational decision-making.
Use visual management systems and RCA frameworks to highlight, challenge, and improve performance levels.
Provide objective performance assessments and co-create improvement plans with execution leaders.
Stay updated on operational developments and proactively challenge performance gaps.

Business Insight & Decision Support

Develop a deep understanding of operational drivers and take ownership of overall business performance within scope.
Produce timely management reports, gap analyses, and actionable insights.
Support the development and validation of business cases, ensuring sound assumptions, robust financials, and post-implementation benefit tracking.
Partner cross-functionally to challenge assumptions, influence decision-making, and ensure business strategies are grounded in data and financial reality.

Financial Planning & Analysis

Contribute to cost-saving initiatives and support execution of joint productivity plans.
Support month-end closing processes with accuracy and timeliness.
Provide input and quality assurance for FP&A deliverables (Budget, RoFo, QBR, Monthly Performance).
Deliver accurate, relevant, and timely commentary to regional/centre stakeholders.

Community & Capability Building

Engage actively in the finance community, sharing best practices and leveraging global/regional insights.
Identify trends, insights, and opportunities for business improvement using analytical tools and methodologies.
Support data-driven decision-making by applying structured analysis and clear visualization techniques.

CORE COMPETENCIES:

Technical & Analytical

Strong knowledge of cost accounting and financial analysis.
Proficiency in performance management frameworks and RCA tools.
Strong data strategy mindset: planning, analytics, and visualization to drive insights.
Familiarity with market, industry, and regulatory dynamics.

Business & Strategic

Ability to link operational performance with financial outcomes and strategy.
Skilled at building, reviewing, and challenging business cases with commercial acumen.
Strong business partnering and stakeholder management skills, able to influence across levels.
Customer focus and ability to align financial insights with operational and customer outcomes.

Personal & Leadership

Independent thinker with the ability to objectively challenge and coach stakeholders.
Problem-solving orientation, turning complex issues into actionable solutions.
Ownership mindset, willing to step into new areas (e.g., First Mile or other execution responsibilities).
Strong communication skills, with the ability to simplify complex data for diverse audiences.
Continuous learner, sharing best practices and elevating finance community standards.

WHO WE ARE LOOKING FOR:

Someone with:

Bachelor’s degree in finance or accounting with relevant professional qualification (ACCA or CPA) preferred
At least 3–5 years of proven experience in finance business partnering, ideally within a multinational corporation or a leading consulting environment
Advanced proficiency in MS Excel and experience with data analysis tools (e.g., Power BI, Tableau, SQL, or similar) to generate actionable insights
Ability to remain composed under pressure and navigate effectively through ambiguity
Proactive mindset with a willingness to learn, adapt, and take initiative in a dynamic environment
Excellent analytical, problem-solving, and communication skills
Solid interpersonal skills with the ability to build relationships, influence stakeholders, and collaborate effectively across functions

Read More & Apply

Head of Direct Transport Sales at Maersk Line

Opportunity

We are currently hiring for a Direct Transport leader with a ‘digital first’ approach to customers mainly servicing our freight forwarder, traders and SME BCO customer base that prefer to engage with Maersk digitally mainly on Transported by Maersk products. This function will focus on significantly improving our asset utilization approach (whether in Ocean, Less Container Load (LCL), Air, Rail, or other assets), through both digital self-service and direct engagements with a highly competent sales organization. The Direct Transport Sales Manager will be reporting to the Area Sales Director Volume Conversion (Ocean and Logistics & Services):

Role and Responsibilities:

Oversee ocean volume conversion and sales for the Freight forwarder, traders as well as SME BCO segments. Close collaboration with the Ocean Market team and Product teams to drive the focus on Ocean and Logistics and Services products in line with the company strategy.
Lead and set direction for the sales team according to budget – both on delivering ocean & logistics and services products, growing revenue, and optimizing profits.
Collaboration between the Area Logistics & Services Product, Ocean, and Marketing teams in ensuring the direction setting is translated into a game plan but also advanced to a logical conclusion backed by data. Product Development and Digital Activation
Key contributors to further develop the Spot business and SME BCO products by taking part in global/regional experiments.
Lead Spot Programmatic campaigns to raise awareness and drive Spot business as a priority campaign drive Spot adoption and client retention.
Closely work with Logistics & Services Product teams to explore how we can offer Short Cycle Products under scope as a bundled offer to customers.
Contribute to Transported by Maersk (TbM) product development tests and experiments regionally and globally working with the Logistics & Services (L&S) product teams.

Team Development, Standardization, and Pipeline Management:

Responsible for expanding the Direct Transport Sales footprint across the 11 countries in the Eastern Africa Area (Area Resource).
Document and follow up on game plans in line with the company strategy, translate the business direction into actionable steps for increasing overall supply chain
Share of Wallet and position both Ocean and Logistic & Services products.
Drive the advancement of new and existing segmented customers leads via the pipeline and measuring the outcomes vs the focus areas/ambitions.
Ensure that opportunities for cross-selling and up-selling are identified based on a deep understanding of the customer’s business model and pain points.

Preferred Skills:

Experience within the Direct transport sales (Freight forwarder, traders as well as SME BCO segments) and cross-product selling (Ocean, Air, Inland) is an added advantage.
Proven experience in a commercial role within the logistics industry with role in developing solutions, Design value propositions which address the pain points across the entire supply chain.
Digital savviness and experimentation working with and developing online solutions.
Build and foster strong, long-lasting relationships with key stakeholders within the customer’s organization.

Technical and Personal Skills:

Ability to engage in consultative selling with customers
Ability to articulate value creation by providing integrated solutions combining the Maersk products and services.
A strong continuous improvement mindset.
Excellent communication and problem-solving skills.
Self-motivated, independent starter who is also a good team player.
Coach direct reports for success and development.
Strong analytical skills

Read More & Apply

Head of Direct Transport Sales at Maersk Line

Opportunity

We are currently hiring for a Direct Transport leader with a ‘digital first’ approach to customers mainly servicing our freight forwarder, traders and SME BCO customer base that prefer to engage with Maersk digitally mainly on Transported by Maersk products. This function will focus on significantly improving our asset utilization approach (whether in Ocean, Less Container Load (LCL), Air, Rail, or other assets), through both digital self-service and direct engagements with a highly competent sales organization. The Direct Transport Sales Manager will be reporting to the Area Sales Director Volume Conversion (Ocean and Logistics & Services)

Role and Responsibilities:

Oversee ocean volume conversion and sales for the Freight forwarder, traders as well as SME BCO segments. Close collaboration with the Ocean Market team and Product teams to drive the focus on Ocean and Logistics and Services products in line with the company strategy.
Lead and set direction for the sales team according to budget – both on delivering ocean & logistics and services products, growing revenue, and optimizing profits.
Collaboration between the Area Logistics & Services Product, Ocean, and Marketing teams in ensuring the direction setting is translated into a game plan but also advanced to a logical conclusion backed by data. Product Development and Digital Activation
Key contributors to further develop the Spot business and SME BCO products by taking part in global/regional experiments.
Lead Spot Programmatic campaigns to raise awareness and drive Spot business as a priority campaign drive Spot adoption and client retention.
Closely work with Logistics & Services Product teams to explore how we can offer Short Cycle Products under scope as a bundled offer to customers.
Contribute to Transported by Maersk (TbM) product development tests and experiments regionally and globally working with the Logistics & Services (L&S) product teams.

Team Development, Standardization, and Pipeline Management:

Responsible for expanding the Direct Transport Sales footprint across the 11 countries in the Eastern Africa Area (Area Resource).
Document and follow up on game plans in line with the company strategy, translate the business direction into actionable steps for increasing overall supply chain
Share of Wallet and position both Ocean and Logistic & Services products.
Drive the advancement of new and existing segmented customers leads via the pipeline and measuring the outcomes vs the focus areas/ambitions.
Ensure that opportunities for cross-selling and up-selling are identified based on a deep understanding of the customer’s business model and pain points.

Preferred Skills:

Experience within the Direct transport sales (Freight forwarder, traders as well as SME BCO segments) and cross-product selling (Ocean, Air, Inland) is an added advantage.
Proven experience in a commercial role within the logistics industry with role in developing solutions, Design value propositions which address the pain points across the entire supply chain.
Digital savviness and experimentation working with and developing online solutions.
Build and foster strong, long-lasting relationships with key stakeholders within the customer’s organization.

Technical and Personal Skills:

Ability to engage in consultative selling with customers
Ability to articulate value creation by providing integrated solutions combining the Maersk products and services.
A strong continuous improvement mindset.
Excellent communication and problem-solving skills.
Self-motivated, independent starter who is also a good team player.
Coach direct reports for success and development.
Strong analytical skills

Read More & Apply

Container Structural Technician Job at Maersk Line

KEY RESPONSIBILITIES:

Operations:

Perform Maintenance and structural Repairs on the different manufactured Refrigerated Containers which includes Star cool, Daikin, Thermoking and Carrier Containers.
Conduct all pre-trip inspection, minor repairs of refrigerated containers and generator sets as per standard operating procedure in place.
Diagnosing problems and troubleshooting equipment.
The Incumbent will also implement and conform to all Health and Safety Rules and Regulations.
Ensure close coordination with EMR team to avoid communication gaps and customer upsets that may result from poor coordination.
Send reports on spares movement and inventory as tasked by the Reefer Technical Supervisor.
Ensuring all tasks are accorded the urgency they need
Ensure that ONLY approved repairs in AEMS Plus are completed.
Achieve Daily Targets.
Cost Driven.

Customer:

Perform Reefer repairs according to Customer standards and requirements.
Ensure all third-Party Units Estimated within 48hrs of entering the Depot.
Ensure all Maersk Line Reefer Units Estimated within 2 days of entering the Depot.

Health and Safety:

Observing and adhering to HSSE procedure in place including using appropriate working tools and personal protective equipment and conforms to Global Health and Safety Standards.
The successful candidate must conform to Company Health and Safety rules and Regulations.

WORK/BUSINESS CONTACTS AND AUTHORITY:

(IPE Factor: Communication)

Internal

Staff in the Technical
Reefer Depot Function at various levels

External

Contractors
Customers

SKILLS AND COMPETENCIES REQUIRED:

(IPE Factor: Knowledge) Minimum of a Certification in welding and fabrication/refrigeration/electrical/Mechanical. Diploma Preferred.
2+ years’ experience as a container Structural Technician
Extensive knowledge in refrigerated structural container repairs
Knowledge of container business and related functions
Ability to work independently and take initiative/be proactive
Excellent organizational skills
Good interpersonal and communication skills to deal with customers and service providers
Ability to communicate and report effectively
Ability to work under pressure and meet deadlines
Good physical condition and stamina

LEARNING & CAREER OPPORTUNITIES

In this position, the incumbent will have an opportunity to acquire skills and knowledge in the following areas:

Refrigerated containers and refrigeration systems
Gain valuable experience while being part of Maersk

Relevant next career steps might be:

Reefer Technical Supervisor

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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Head of Direct Transport Sales at Maersk Line

Head of Direct Transport Sales at Maersk Line

Container Structural Technician Job at Maersk Line

KEY RESPONSIBILITIES:

Operations:

Customer:

Health and Safety:

WORK/BUSINESS CONTACTS AND AUTHORITY:

Internal

External

SKILLS AND COMPETENCIES REQUIRED:

LEARNING & CAREER OPPORTUNITIES

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