Claims Analyst – GIB at Madison Group Limited
Madison General Insurance Kenya Limited, a subsidiary of
Madison Group and a leading provider of general insurance products throughout
Kenya, is recruiting for the above position.
Overall Responsibility:
The job holder will be responsible for processing and
managing insurance claims, ensuring accurate and timely resolutions while
upholding company policies and procedures. This involves evaluating claims,
investigating incidents, communicating with parties involved, and managing all
aspects of the claim process from initial report to final settlement. The role
will be responsible for fulfilling promises and obligations of risks assumed by
the company on behalf of its clients. The position will also detect fraudulent
claims to minimize claims costs and keeping loss ratios low.
Key Responsibilities:
- Initial
reserving of new claims.
- Analyse
claims and decide whether they are covered by policy.
- Make
recommendations for the settlement of claims.
- Inform
clients if claims are accepted and how they will be allocated.
- Analysing
and authenticating service provider’s reports/ recommendations and
preparing repair authority letters to garages as well as preparing
courtesy car letters.
- Appointment
of Loss adjusters and investigators to investigate suspicious claims
within stipulated timelines.
- Issuing
of discharge vouchers for approved offers and letter of offers.
- Checking
claims payment vouchers and dispatching the same as well as reviewing of
files after payment is done.
- Make
sure all enquiries and payments are dealt with quickly.
- Process
service provider payments.
- Third
party recoveries
Skills and Competencies Required
- Excellent
communication and interpersonal skills;
- Excellent
planning and organization skills;
- Ability
to work under pressure;
- Excellent
problem solving and decision-making skills;
- Knowledgeable
with industry’s rules and regulations; and
- Results
driven and customer focused
- Understanding
of the insurance industry, particularly the area they work in, such as
fire, life, accident or marine insurance
- Understanding
of relevant laws
Knowledge & Work Experience
- Minimum
1-year work experience in claims handling, underwriting experience is an
added advantage
Academic and Professional Qualifications required
- Degree
in Actuarial Science/Statistics or Business-Related field
- Diploma
in Insurance (IIK) or ongoing
How to Apply
Applications should be addressed to the Group Human
Resources Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke so
as to be received by Monday 19th June, 2026.
Database Administrator (DBA) at Madison Group Limited
Job Summary
Reporting to the ICT Manager, the Database Administrator is
responsible for directing or performing all activities related to maintaining a
successful database environment. The jobholder is responsible for designing,
implementing and maintaining the database systems; establishing policies and
procedures pertaining to the management, security, maintenance and use of the
database management system; and training employees in database management and
use.
Duties and responsibilities
- Install,
configure, administer and maintain database management systems.
- Monitor
database performance and implement optimization measures.
- Manage
database backups, restoration and recovery processes. Conduct regular
backup and restoration testing while ensuring high availability and disaster
recovery for critical databases.
- Implement
database security controls, user access management and auditing.
Monitoring of privileged access to the database environment.
- Modifying
the database structure, as necessary, from information given by application
developers.
- Perform
database tuning, indexing and capacity planning. Support database
upgrades, migrations and patch management.
- Generating
various reports by querying from the database as and when required
- Investigate
and resolve system and database incidents and problems. Act as escalation
for technical support for database related issues.
- Maintain
accurate database documentation.
- Implement
infrastructure and database security best practices.
- Participate
in infrastructure and database projects. Support deployment of new
applications and systems.
- Act as
a backup for the System Administration team
Key Competencies Required
- In-depth
knowledge and understanding of Database Management concepts and principles
as a means of relating business needs to Database Design and Maintenance;
an excellent understanding of industry best practices and strategies.
- Knowledge
of and experience in developing and documenting database architecture and
plans, including strategic, tactical and project plans.
- Strong
analytical skills to analyze Data requirements and relate them to
appropriate Database controls.
- An
understanding of operating system internals and network protocols.
- Exhibit
excellent analytical skills, the ability to manage multiple projects under
strict timelines
- The
ability to interact with company staff, build strong relationships at all
levels and across all business units and organizations and understand
business imperatives
- Excellent
verbal, written and interpersonal communication skills, including the
ability to communicate effectively within the IT Department, project and
application development teams and other key stakeholders.
Requisite Qualifications
- A
Bachelor’s degree in Computer Science, IT, or a related field.
- Minimum
5 years’ experience with at least 3 years in a Database Administration
role. Experience in the BFSI (Banking, Financial Services, and Insurance)
sector will be an added advantage.
- Certification
and/or knowledge in the following areas would be preferred: Oracle
Database Administration Certified Professional, Microsoft SQL Server
Certifications or Red Hat Certified System Administrator.
- Experience
in supporting core insurance systems and databases is an added advantage
Care Manager – Kitale Branch at Madison Group Limited
Primary Responsibilities:
Care Management, handling Outpatient, Optical and Dental
preauthorizations, and communicating with providers, clients, and brokers on a
timely basis for any undertakings, rejections, or relevant concerns and
managing the 24-hour emergency line.
Key Responsibilities:
- Care
Management – Through due diligence, ensuring undertakings are issued in
line with the policy provisions. Likewise, for declines, ensuring that the
decisions are accurate and a correct interpretation of the policy
- Ensure
appropriate Turnaround Time is adhered to in issuing approvals.
- Seeking
medical clarifications including medical reports, copies of investigation
reports from providers as per standard procedure.
- Broker/customer
relations by communicating all necessary claim decisions to clients on a
timely basis.
- Work
with the claims team and providing on any information required in the
claims submitted in cases where further information provided changes the
position undertaken previously on the claim.
- Interacting
with clients, brokers and providers as needed, to resolve problems in a
manner that is legal, ethical and consistent with the principles of the
policy.
- Engaging
providers on matters cost, discounts, pre-agreed rates, packages, fixed
cost and average cost agreements.
- Ensure
accurate information is captured in the system and have a zero-error rate
in benefit adjudication of all cases
- Liaising
with underwriting department on scope of cover for various schemes
- Liaising
with provider relations section on matters pertaining to provider panel,
customer complaints etc
- Managing
the 24-hour emergency helpline
- Implementation
of strategic initiatives for the department and recommendations by claims
QA committee.
- Achieve
an NPS scope on all customer service indicators.
- Compliance
to internal business processes, IRA Regulations/guidelines and adherence
to work Ethics for the department
- Client
presentations and member education on wise utilization & risk
management
- Support
the care management team to ensure all the deliverables are met within the
given turnaround time
Skills and Competencies Required
- Health
Benefits Plan Management
- Policy
Interpretation
- Customer
Service and Focus
- Responsibility
& commitment
- Team
Spirit
- Excellent
communication
- Ability
to multi-task
- Strong
negotiation and decision-making skills
Knowledge & Work Experience
- At
least 2 years’ case management or relevant experience.
- Demonstrated
knowledge of managing admissions and discharges
Academic and Professional Qualifications required
- Bachelor’s
degree in nursing or clinical medicine
Provider Relations and Wellness Assistant at Madison Group Limited
Madison General Insurance Kenya Limited, a subsidiary of
Madison Group and a leading provider of general insurance products throughout
Kenya, is recruiting for the above position.
Primary Responsibilities:
The Provider Relations & Wellness Assistant will support
the Provider Management team by coordinating contracting, compliance,
onboarding, and relationship management activities. This role is key in
ensuring that provider documentation is complete, communication is seamless,
and service delivery standards are upheld across the provider network.
Key Responsibilities:
- Coordinate
the contracting process by following up with providers and internal
stakeholders, ensuring all relevant documentation is in order.
- Manage
the provider compliance process, including collection and updating of KYC
documents.
- Draft,
issue, and manage provider correspondence such as appointment letters,
welcome notes, suspension, and termination letters.
- Monitor
and manage the provider management group email account, ensuring timely
closure of open cases.
- Manage
relationships with small and medium-sized providers to ensure positive
engagement and issue resolution.
- Implementation
of the Provider Management strategy in line with the role.
- Provider
price negotiation: Reviewing costs and negotiating with service providers
to ensure competitive prices are observed, during provider onboarding,
contract renewals and other periods the company dictates.
- Provider
Audit: Carrying out physical audits for both new and existing providers to
ascertain provider quality of service delivery and mitigate fraud.
- Any
other roles assigned by management from time to time
Skills and Competencies Required
- Strong
organizational and coordination skills.
- Excellent
communication and interpersonal skills.
- Ability
to manage multiple tasks with attention to detail.
- Ability
to work independently and build effective interpersonal relations
- Bias
towards innovation and development of new ideas in problem solving
- Professionalism
in dealing with both internal and external stakeholders
- Excellent
communication and negotiation skills.
- Integrity
and honesty
Academic and Professional Qualifications required
- Bachelor
of Science in Nursing, clinical medicine or related fields.
- Minimum
2 years’ relevant work experience in a similar position is desirable.
How to Apply
Applications should be addressed to the Group Human
Resources Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke so
as to be received by Wednesday 3rd June, 2026.
Assistant Underwriter – Kakamega Branch at Madison Group Limited
Madison General Insurance Kenya Limited, a subsidiary of
Madison Group and a leading provider of general insurance products throughout
Kenya, is recruiting for the above position.
Key Responsibilities:
- Processing
of underwriting transactions such as new businesses, renewals and
endorsements.
- Processing
and issuance of motor certificates, valuation letters, cover notes and
yellow cards.
- Advice,
process and update policies as per the valuation reports.
- Underwriting
and processing work allocated from immediate supervisor and ensuring all
debits are put through in the correct month to facilitate premium
collection.
- Assisting
clients in identifying our products that suits their needs in line with
insurance principles.
- Prepare
and issue cancellation notices in case of non-payment of premium for
specified covers
- Preparation
and issuance of renewal notices sixty dates before renewal date.
- Follow
up renewals to ensure retention targets met
- Assist
in claims handling.
- Assist
in preparation and issuing quotations.
- Attending
to all telephone enquiries by our clients and intermediaries as well as
giving clarifications and guidance where necessary.
- Liaising
with other departments on matters related to work at my disposal and any
other enquiries that point towards a better working environment.
- Liaising
with intermediaries’ brokers and agents to solve any problems they may
have and ensure efficient service delivery.
- Assist
in reconciliation by debiting all risk notes both for Corporate, Branch
and Bancassurance section
- Assist
in preparing loss ratios and risk reviews.
- Prepare
weekly, monthly and quarterly reports on renewals and cancellations and
submit to the Supervisor.
- Any
other duties that may be allocated from time to time.
Skills and Competencies Required
- Good
analytical and problem-solving skills.
- Excellent
communication and presentation skills.
- Excellent
customer care skills.
- Excellent
interpersonal skills.
Experience and Knowledge Required
- Up to
(1) year relevant experience.
- Basic
knowledge of regulations by AKI and IRA.
- Technical
competence in insurance products.
Academic and Professional Qualifications required
- Bachelor’s
degree in business or in a related field.
- Good
progress in professional qualification in Insurance (IIK).
- Computer
literate in MS Office and other office applications.
How to Apply
Applications should be addressed to the Group Human
Resources Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke so
as to be received by Monday 18 th May, 2026.
Assistant Manager Business Development – Intermediary Management at Madison Group Limited
Madison Life Assurance Kenya Limited, a subsidiary of
Madison Group Limited, is a well-known provider of life assurance, group
schemes and pension administration in Kenya. The Group also provides through
two other subsidiaries, general insurance underwriting as well as fund
management services.
The Company is recruiting for the position of Assistant
Manager Business Development – Intermediary Management reporting to
the Head of Group Business. The job holder will be based at
its Head Office in Madison House, Nairobi.
Key Responsibilities
- Develop
and implement a strategic business development plan to expand the
organization’s market presence and achieve business development targets
and revenue growth.
- Identify
and engage potential clients within the Corporate business sector,
leveraging existing networks and developing new leads.
- Build
and maintain strong relationships with key clients, understanding their
needs and providing tailored solutions.
- Oversee
the development of client presentations, negotiations, and proposal
development to secure new business opportunities.
- Provide
training, support, and marketing materials to intermediaries to promote
the organization’s Corporate business products and services.
- Identify
cross-selling and upselling opportunities within existing client
portfolios.
- Collaborate
with product development teams to identify and develop new offerings that
align with client needs.
- Monitor
sales performance, track progress against targets, and provide regular
reports to the management team.
- Collaborate
with intermediaries to identify joint business opportunities and develop
mutually beneficial partnerships.
- Onboarding
of intermediaries (independent, brokers, and strategic partners) new
saccos, MFI’S business.
- Adhere
to regulatory requirements and internal policies, ensuring compliance in
all aspects.
- Implement
and uphold robust data protection and privacy practices, safeguarding
customer information and ensuring confidentiality.
- Participate
in audits and internal control assessments, addressing any identified gaps
or issues promptly.
- Compliance:
Stay updated with insurance regulations and underwriting best practices to
ensure compliance with industry standards
- Adherence
to the laws and regulations of Kenya, the policies and regulations within
the insurance industry and all internal company policies and procedures.
- Embrace
governance requirements with respect to KYC/AML/Data protection
requirements per governing Acts.
Academic and Professional Qualifications required
- Bachelor’s
degree in Insurance or any other business-related field.
- At
least Five (5) years’ experience in the insurance industry, with
demonstrated success in insurance sales, business development and managing
client relations.
- Professional
qualifications in IIK, CII or CIM.
- Masters’
will be an added advantage.
Key Competencies
- Business
Development Acumen: Strong understanding of business development
principles, strategies, and tactics within the corporate life
sector.
- Proven
track record in retention and converting new business opportunities.
- Relationship
Building: Excellent interpersonal skills to build and maintain strong
relationships with internal & external clients, intermediaries and
strategic partners.
- Strategic
Thinking. A strategic mindset with the ability to analyse market trends,
competitor activities and regulatory changes to identify strategic
business opportunities and risks.
- Proficiency
in conducting market research and analysis to identify target markets,
customer segments, and industry trends.
- Excellent
verbal and written communication skills, including the ability to deliver
engaging presentations, negotiate contracts and articulate complex
concepts to clients and stakeholders.
- Has a
results-driven mindset with a focus on achieving business development
targets and driving revenue growth.
- Sound
financial knowledge, including an understanding of corporate life
products, pricing strategies and financial metrics.
- Knowledge
of underwriting processes, procedures and concepts
Sales Team Leader – Independent Agencies & Brokers at Madison Group Limited
Sales Team Leader – Independent Agencies & Brokers
Madison Life Assurance Kenya Limited, a subsidiary of
Madison Group and a leading provider of life insurance products throughout
Kenya, is recruiting for the above position.
Key Responsibilities
- Identify,
recruit, and onboard Independent Agencies & Brokers.
- Nurture
and manage ongoing relationships with existing Independent Agencies &
Brokers to drive business growth.
- Champion
Madison Life’s products within Independent Agencies
& Brokers networks and support marketing
activities.
- Collaborate
with cross-functional teams (training, underwriting, operations) for
smooth partner experience.
- Achieve
monthly targets in premium generation, client onboarding, and partner
acquisition.
- Conduct
market activations, financial literacy sessions, and client engagement
forums.
- Monitor
partner performance and provide regular business reports on Independent
Agencies & Brokers
Skills and Competencies Required
- Degree
in Business, Insurance, Actuarial Science, Marketing, Finance, or related
field is required
- Certificate
of Proficiency/ECOP is a MUST
- Minimum
3 years of experience in sales, business development, or partnership
management-insurance or financial services preferred.
- Strong
relationship-building and negotiation skills.
- Experience
working with IFAs is a strong advantage.
- Excellent
communication and presentation skills.
- Professional
Qualification is advantage
Information Systems Auditor at Madison Group Limited
INFORMATION SYSTEMS AUDITOR
Madison Group Limited operates through two insurance
subsidiaries in life and General businesses and an Investment management
subsidiary, all based at the Group Headquarters in Upper Hill, Madison House,
Nairobi.
Job Summary
Reporting to the Group Internal Audit Manager, the
Information Systems Auditor must be a self-driven person who will be
responsible for conducting information systems audits of the Group, preparing
audit reports and highlighting issues relating to internal controls and risk
management.
The individual must possess in-depth knowledge and
capabilities to be able to execute audit assignments whilst bringing systematic
approach to examine and evaluate the adequacy, effectiveness and efficiency of
Group’s risk management processes, internal control systems and recommend
corrective actions, improve efficiency and reduce operational costs where
possible.
Duties and responsibilities
- Assist
in key risk identification and assessment and in preparation of the IS
audits annual Plan in liaison with the Head of Department.
- Preparing
detailed IS Audit planning memoranda, audit programs and procedures for
each IS audit assignment.
- Execute
IS audit assignments and document well referenced working papers and
evidence for each IS audit assignment in accordance with IS audit
standards and best practice.
- Evaluate
the adequacy and effectiveness of controls for information systems and
technology processes, including those related to data protection, change
management, and cyber security.
- Prepare
and present written and oral reports and other technical information in a
pertinent, concise, and accurate manner for distribution to management.
- Perform
audit follow-up and tracking of open audit findings to ensure that audit
findings are closed within the agreed timelines.
- Participate
in providing quality assurance in technology acquisition, implementation
and sign off the IS projects.
- Stay
up to date on emerging technology and security vulnerabilities, and
threats in the Information Systems landscape and provide relevant and
timely advice to stakeholders where necessary.
- Collaborate
with different departments to gather information and support audits.
- Recommend
revisions to audit procedures to enhance efficiencies.
- Carry
out any other duties that may be assigned from time to time.
Key Competencies Required
- Strong
analytical skills with ability to pay attention to details;
- Ability
to observe and understand business processes and derive actionable
insights
- Self-driven
individual with ability to work with minimum supervision;
- Good
communication skills, both verbal and written;
- Team
player with excellent interpersonal skills;
- Ability
to maintain the highest standards of ethics, confidentiality and
professionalism;
- Ability
to effectively manage and deliver to strict deadlines.
Requisite Qualifications
- Bachelor’s
Degree from a recognized University preferably in Computer Science,
Business Information Technology or a related field.
- Professional
Qualifications: Certified Information Systems Auditor (CISA) or Certified
Information Security Manager (CISM) is required, CIA will be an added
advantage;
- At
least 2-4 years relevant experience in in internal or external audit
preferably in the Insurance or the Financial services industry.
- Excellent
Computer skills with hands on experience in Excel and Audit Software (e.g.
ACL, Case Ware IDEA, SQL).
Qualified candidates are requested to forward their
applications including comprehensive C.Vs to the Group Human Resources Manager
through Email: hr_recruitment@madison.co.ke
with the Role as the Subject of the email and not later
than 15th April, 2026.
Finance and Operations Auditor at Madison Group Limited
FINANCE AND OPERATIONS AUDITOR
Madison Group Limited operates through two insurance
subsidiaries in life and General businesses and an Investment management
subsidiary, all based at the Group Headquarters in Upper Hill, Madison House,
Nairobi.
Job Summary
Reporting to the Group Internal Audit Manager, the Finance
and Operations Auditor support the evaluation and improvement of financial and
operational processes by strengthening internal controls, ensuring compliance
and identifying risks and inefficiencies while contributing to continuous
improvement across the organization.
Duties and responsibilities
- Support
the execution of the annual audit plan for financial and operational
audits
- Conduct
audit fieldwork, including data collection, analysis and testing of
controls
- Review
financial records, transactions and reports to ensure accuracy and
compliance.
- Evaluate
operational processes to identify inefficiencies and areas for
improvement.
- Identify
and report audit findings, risks and control weaknesses.
- Prepare
clear audit reports with actionable recommendations.
- Follow
up on implementation of audit recommendations.
- Ensure
compliance with internal policies, procedures and regulatory requirements.
- Maintain
proper audit documentation and working papers.
- Collaborate
with different departments to gather information and support audits
- Carry
out any other duties that may be assigned from time to time.
Key Competencies Required
- Strong
analytical skills with ability to pay attention to details;
- Ability
to observe and understand business processes and derive actionable
insights
- Self-driven
individual with ability to work with minimum supervision;
- Good
communication skills, both verbal and written;
- Team
player with excellent interpersonal skills;
- Ability
to maintain the highest standards of ethics, confidentiality and
professionalism;
- Ability
to effectively manage and deliver to strict deadlines.
Requisite Qualifications
- Bachelor’s
Degree from a recognized University preferably in Business, Finance,
Accounting, Actuarial Science or a related field.
- Professional
Qualifications: Certified Information Systems Auditor (CISA) &
CPA(K) is required, CIA will be an added advantage;
- At
least 2-4 years relevant experience in in internal or external audit
preferably in the Insurance or the Financial services industry.
- Excellent
Computer skills with hands on experience in Excel and Audit Software (e.g.
ACL, Case Ware IDEA, SQL).
Actuarial Analyst at Madison Group Limited
Madison Life Assurance Kenya Limited, a subsidiary of
Madison Group Limited, is a well-known provider of life assurance, group
schemes and pension administration in Kenya. The Group also provides through
two other subsidiaries, general insurance underwriting as well as fund
management services.
The Company is recruiting for the position of Actuarial
Analyst reporting to the Actuarial Products Associate. The
job holder will be based at its Head Office in Madison House, Nairobi.
Key Responsibilities
- Perform
timely and accurate monthly actuarial valuations under IFRS 17.
- Conduct
experience analyses on mortality, lapses, expenses, and investment returns
to investigate deviations and update assumptions.
- Provide
projections for liabilities, premiums, claims, and investment income
aligned with business strategy and observed experience.
- Support
regulatory reporting with accurate inputs and ensure compliance with
internal procedures and audit requirements.
- Monitor
actual experience against budgets and advise on deviations and business
implications.
- Maintain
ongoing professional development toward actuarial qualifications.
- Perform
additional actuarial analyses as required by the business.
- Other
duties as may be assigned by the Actuarial Associate from time to time.
Academic and Professional Qualifications required
- University
Degree in Actuarial Science.
- One-year
experience in an Actuarial function.
- Candidate
must have passed at least One Actuarial Professional Exams.
Key Competencies
- Proficient
in Excel, Prophet, Python, and/or R.
- Strong
analytical and problem-solving skills.
- Good
communication skills.
- Ability
to work well in a team.
How to Apply
Qualified candidates are requested to forward their CV and
Cover letter to hr_recruitment@madison.co.ke not
later than 12th March 2026 stating the Role as
the Subject of the email.
Read More & Apply
Assistant Manager Business Development – Bancassurance Section at Madison Group Limited
Madison Life Assurance Kenya Limited, a subsidiary of
Madison Group Limited, is a well-known provider of life assurance, group
schemes and pension administration in Kenya. The Group also provides through
two other subsidiaries, general insurance underwriting as well as fund
management services.
The Company is recruiting for the position of Assistant
Manager Business Development – Bancassurance Section reporting to
the Business Development Manager. The job holder will be based
at its Head Office in Madison House, Nairobi.
Key Responsibilities
- Identify
bancassurance business opportunities in banks and saccos, negotiate and
close business deals within the company quality business guidelines to
increase the market share.
- Drive
achievement of the annual, quarterly and monthly production budget
targets.
- Manage
quality of business, productivity and overall sales performance.
- Provide
accurate and competitive quotations for all the products lines and ensure
they are delivered promptly to banks and prospective clients.
- Conduct
continuous product training for assigned banks, saccos and branch
networks.
- Exploit
synergy with other Group companies to grow business
- Identify
and evaluate new business opportunities, including potential partnerships,
mergers, or acquisitions to enhance the organization’s capabilities and
market positioning.
- Collaborate
with management team to set strategic goals and targets for the business
development team, aligning them with the organization’s overall business
objectives.
- Monitor
industry developments, regulatory changes, and emerging trends affecting
Corporate life.
- Provide
insights and recommendations to the management team on product
development, pricing strategies, and market positioning
- Premium
Collections – Collect all premiums of business debited as per the Company
policy.
- Monitor
sales performance, track progress against targets, and provide regular
reports to the management team.
- Develop
and maintain relationships with intermediaries, brokers, and strategic
partners.
- Compliance:
Stay updated with insurance regulations and underwriting best practices to
ensure compliance with industry standards
- Adherence
to the laws and regulations of Kenya, the policies and regulations within
the insurance industry and all internal company policies and procedures.
- Embrace
governance requirements with respect to KYC/AML/Data protection
requirements per governing Acts.
Academic and Professional Qualifications required
- Bachelor’s
degree in Insurance or any other business-related field.
- 3 -5
years’ experience in the insurance industry, with demonstrated success in
insurance sales and business development
- Progress
towards Professional qualifications in IIK, CII or CIM.
Key Competencies
- Business
Development Acumen: Strong understanding of business development
principles, strategies, and tactics within the corporate life
sector.
- Relationship
Building: Excellent interpersonal skills to build and maintain strong
relationships with internal & external clients, intermediaries and
strategic partners.
- Strategic
Thinking. A strategic mindset with the ability to analyse market trends,
competitor activities and regulatory changes to identify strategic
business opportunities and risks.
- Proficiency
in conducting market research and analysis to identify target markets,
customer segments, and industry trends.
- Excellent
verbal and written communication skills, including the ability to deliver
engaging presentations, negotiate contracts and articulate complex
concepts to clients and stakeholders.
- Has a
results-driven mindset with a focus on achieving business development
targets and driving revenue growth.
- Sound
financial knowledge, including an understanding of corporate life
products, pricing strategies and financial metrics.
Qualified candidates are requested to forward their CV,
Cover letter and details of their current renumeration to hr_recruitment@madison.co.ke not
later than 19th February, 2026 stating the Role as
the Subject of the email.
Customer Experience Officer (3 Positions) at Madison Group Limited
CUSTOMER EXPERIENCE OFFICER (3 positions)
The Customer Experience Officer (3 positions) will be
located at the Company’s Head Office. The role reports to the Deputy Manager-
Operations and will be responsible in assisting in the effective running of the
Customer Experience Department. This will involve the following key
responsibilities.
Responsibilities:
Call Centre Duties
- Receiving
and processing client instructions from the various customer touchpoints
accurately and in a timely manner.
- Managing
communication on the official customer service email and telephone
hotlines and providing prompt, professional responses.
- Handling
client onboarding, registration from the various customer touchpoints and
records management.
- Cross
selling Company and Group Products
Service Centre Duties
- Attending
to walk-in clients and addressing their service needs.
- Interacting
with clients across all touchpoints and resolving queries and complaints
efficiently within the set TAT.
- Cross
selling Company and Group Products
Reporting Duties
- Sharing
clients’ monthly statements and agents’ commission statements within the
set timelines.
- Maintaining
and updating the complaints register within the compliance timelines.
- Updating
periodic reports for the department as per the set timelines
Compliance Duties
- Ensuring
compliance with existing Company controls, policies, and procedures while
handling clients and client requests.
- Ensuring
compliance with regulators while handling clients and client requests.
Qualified candidates are expected to possess the
following:
- A
minimum of a Bachelor’s degree in a related field.
- At
least 2 years’ experience in Customer Service in the Financial Services
Industry.
- Must
have Call Center experience.
- Be
detail oriented and possess strong administration skills.
- Must
have excellent people skills.
- Have
exceptional written and oral communication skills.
- Ability
to work independently and be flexible to work outside normal working hours
and in shifts.
Software Developer at Madison Group
Job Summary
Reporting to the ICT Manager, the Software Developer must be
a self-driven person who will be responsible for designing, developing,
testing, deploying and supporting software systems that enable core insurance
operations. This includes the use of low-code/no-code platforms alongside
traditional development tools.
The role focuses on building reliable, secure, and scalable
applications while collaborating with cross-functional teams to translate
business requirements into effective technical solutions.
Duties and responsibilities
- Design,
develop and maintain software applications and system components.
- Analyze
business and user requirements to propose appropriate technical solutions.
- Write
clean, efficient and well-documented code following best practices.
- Integrate
systems with databases, APIs and third party platforms and services.
- Perform
unit, integration and system testing; fix bugs and optimize performance.
- Participate
in system architecture and design reviews.
- Support
deployment, configuration and version control processes.
- Monitor
system performance and ensure availability, reliability and security.
- Provide
technical support and troubleshooting for production systems.
- Prepare
and maintain technical documentation and user guides.
- Collaborate
with project managers, QA, DevOps and business stakeholders.
- Ensure
compliance with organizational policies, security standards and regulatory
requirements.
Key Competencies Required
- Strong
analytical and problem-solving skills.
- High
attention to detail and data accuracy.
- Ability
to communicate effectively with technical and non-technical stakeholders.
- Strong
documentation and process orientation.
- Ability
to work under pressure in a regulated, mission-critical environment.
- Continuous
improvement and learning mindset.
- Team
player with excellent interpersonal skills
Requisite Qualifications
- Bachelor’s
degree in Computer Science, Software Engineering, Information Technology,
or a related field.
- 2–4
years’ experience in system or software development, preferably within
insurance or financial services.
- Strong
understanding of the Software Development Life Cycle (SDLC).
- Experience
developing enterprise applications using languages such as Java, C#,
Python, PHP, or JavaScript.
- Hands-on
experience with relational databases (SQL Server, Oracle, PostgreSQL,
MySQL).
Senior Business Development Officer – Digital Business at Madison Group Kenya
Senior Business Development Officer – Digital Business (1
position).
The Senior Business Development Officer – Digital Business
position will be located at the Company’s Head Office. The role reports to the
Assistant Business Development Manager – Digital Business and will be
responsible for acquisition and growth of business from digital channel.
Key Responsibilities
- Support
business growth through acquisition of new customers via the Digital
Channels.
- Drive
usage and adoption of digital products and services to increase customer
activity and transaction volumes.
- Identify,
engage and onboard prospective customers through digital-led campaigns and
targeted acquisition strategies.
- Work
closely with internal teams (Digital, Marketing, Product and Operations)
to execute customer acquisition and retention initiatives.
- Monitor
digital channel performance and provide insights to improve customer
journeys, conversion rates and overall experience.
- Support
customer education and provide guidance on digital platforms to improve
engagement and reduce drop-offs.
Qualifications, Experience and Competencies
- An
undergraduate degree in Business, Marketing, Finance, IT or a related
field.
- At
least 2 years’ experience in Digital business development activities such
as customer acquisition, management of client webinars, digital sales, and
digital channel support (preferably within financial services).
- Knowledge
of digital financial platforms and customer onboarding processes
- Strong
analytical skills with the ability to interpret performance data and
recommend improvements.
- High
level of maturity, self-drive and ability to work with minimal
supervision.
Application Deadline 31st January 2026.
Sales Team Leader – Independent Agencies & Brokers at Madison Group Limited
Madison Life Assurance Kenya Limited, a subsidiary of
Madison Group and a leading provider of life insurance products throughout
Kenya, is recruiting for the above position.
Key Responsibilities:
- Identify,
recruit, and onboard Independent Agencies & Brokers.
- Nurture
and manage ongoing relationships with existing Independent Agencies &
Brokers to drive business growth.
- Champion
Madison Life’s products within Independent Agencies
& Brokers networks and support marketing
activities.
- Collaborate
with cross-functional teams (training, underwriting, operations) for
smooth partner experience.
- Achieve
monthly targets in premium generation, client onboarding, and partner
acquisition.
- Conduct
market activations, financial literacy sessions, and client engagement
forums.
- Monitor
partner performance and provide regular business reports on Independent
Agencies & Brokers
Skills and Competencies Required
- Degree
in Business, Insurance, Actuarial Science, Marketing, Finance, or related
field is required
- Certificate
of Proficiency/ECOP is a MUST
- Minimum
3 years of experience in sales, business development, or partnership
management-insurance or financial services preferred.
- Strong
relationship-building and negotiation skills.
- Experience
working with IFAs is a strong advantage.
- Excellent
communication and presentation skills.
- Professional
Qualification is advantage
Underwriter GIB – Head Office at Madison Group Limited
Key Responsibilities:
- Collect
appropriate and accurate information required to assess potential clients
and decide on the acceptable risk for a policy issuance.
- Review
policy applications and renewals based on the previous loss experience.
- Evaluate
policies with regards to the company’s underwriting standards.
- Make a
decision to accept, modify or reject an insurance application after
scrutiny of all the required documents and studies regarding the risk
involved.
- Handle
queries from credit control departments, intermediaries and clients
- Processing
new businesses, renewals, endorsements as well as issuance of motor
certificates, cover notes and yellow cards.
- Underwriting
and processing work allocated from immediate supervisor and ensuring all
debits are put through in the correct month to facilitate premium
collection.
- Assisting
clients in identifying our products that suits their needs in line with
insurance principles.
- Prepare
and issue cancellation notices in case of non-payment of premium.
- Preparation
and issuance of renewal notices sixty dates before renewal date.
- Follow
up renewals to ensure retention targets met
- Assist
in claims handling requests.
- Preparation
and issuing quotations.
- Liaising
with intermediaries’ brokers and agents to solve any problems they may
have and ensure efficient service delivery.
- Any
other duties that may be allocated from time to time
Knowledge, Skills and Competencies Required
- Deep
knowledge of underwriting regulations.
- Analytical
thinker with research proficiencies.
- Ability
to use reasonable and sound judgment.
- Strong
problem-solving and decision-making skills.
- Solid
organizational skills and detail-oriented.
- Ability
to work under pressure and meet strict deadlines.
- Strong
interpersonal and negotiation skills.
- Computer
literate in MS Office and other office applications
- Ability
to build positive relationships and partnerships with clients, brokers and
key role-players
Academic/Professional Qualifications and Experience
required
- Degree
in Actuarial Science or Business-Related field.
- Good
progress in professional qualification in insurance (IIK)
- 2
years’ experience in General Insurance Underwriting
How to Apply:
Applications should be addressed to the Group Human
Resources Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke,
so as to be received by Tuesday 16 th September, 2025
Supervisor – Client Retention (Healthcare Division) at Madison Group Limited
Key Responsibilities:
- Achieve
the renewal budgets for all clients within assigned business portfolio
- To
implement retention benchmarks for assigned portfolio within the SLA
provisions and guidelines
- Provide
a dedicated and comprehensive service to these clients, acting as the
primary point of contact on behalf of Madison and deliver the highest
level of customer care
- Organize
and attend meetings with clients e.g. member educations, health talks,
quarterly service review meetings etc.
- Complaints
and Query management – Receive and resolve client issues and provide
feedback in a timely manner
- Manage
claim reimbursements in conjunction with claims department to ensure
Reimbursement payments are made to clients in a timely manner
- Support
in renewal process and securing of renewals in our portfolio including
tender business
- Receive
and dispatch client documents and monitor receipt
- Communicate
pertinent information to the clients on a regular basis and be the liaison
person with clients in all other communication
- Reporting
and management of hospitalization/Admissions in liaison with care managers
- Member
engagement – Extend courtesy calls to members on various activities,
satisfaction surveys, post hospitalizations etc.
- Identify
and recommend process improvements to enhance Customer Satisfaction.
- Support
on premium and excess collection
- Scheme
Performance Management – Sharing with clients the utilization reports,
scheme review reports and member statements
- Premium
volume increase through organic growth by selling additional benefits and
enhancements
- Compile
weekly, monthly, quarterly and annual reports as required
- Verification
of accurate system capture of medical benefits purchased
- Dispatch/delivery
of the policy document to the relevant client within the stipulated TAT’s.
- Dispatch/delivery
of premium invoices and the renewal/commencement premium schedules to the
client/intermediary.
- Any
other duties assigned by management from time to time
Skills and Competencies Required
- Health
Benefits Plan Management
- Customer
Service
- Policy
Processing
- Presentation
Skills
- People
management skills of both external and internal partners
- Customer
Focus
- Good
interpersonal and people skills
- Ownership
& Commitment
- Team
Spirit
- Excellent
organization and communication skills
- Market
Awareness
Academic and Professional Qualifications required
- Bachelor’s
Degree in business related field.
- 3
years’ experience in Relationship Management.
- Good
progress in professional qualification in insurance (IIK)
How to Apply:
Applications should be addressed to the Group Human
Resources Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke so
as to be received by Friday 5th September, 2025.
Underwriting Manager – Life Division at Madison Group Limited
Key Responsibilities:
- Offering
guidance to the Life Business prior to placement of new and renewal
businesses for strategic pricing.
- Preparing,
implementing Underwriting guidelines and Underwriting Policy review as per
company policy.
- Ensuring
100% automation of all underwriting processes, reports, and maximize the
use of the BI tool for reporting.
- Ensuring
Reassurance Treaty programs for Life Business are in place and updated
regularly in line with business trends and regulations.
- Ensuring
quotations, policy issuance/amendments, renewals are done within the set
customer service benchmarks.
- Ensuring
timely conversion of new business and institute measures for timely policy
document delivery.
- Guiding,
motivating and training staff on operational processes within the
department and at branch level for operational efficiency.
- Continuous
monitoring and evaluating the performance of each staff as per their KPI
and identifying and recommending training needs of each staff.
- Preparing
weekly/monthly operational management report for Life Business.
- Keeping
up with the New Business rules and procedures from regulators affecting
Life Business.
- Ensuring
Annual returns to IRA are prepared within the stipulated period.
- Ensuring
enquiries and correspondences from clients, branches and regulators are
acted upon within the set customer service benchmarks.
- In
Liaison with the Managing Director’s office provide underwriting decisions
and pricing as per authorized financial limits.
- Proactively
manage departmental costs by operating within set budget.
Academic and Professional Qualifications required
- Bachelor’s
degree in Insurance or any other business-related field.
- Minimum
of 8 years of experience in Life Underwriting, with at least 3 years in a
mid-level management role or above.
- Extensive
Hands on experience in reinsurance and insurance operations.
- Strong
understanding of the industry’s regulatory framework.
- Professional
qualification in IIK, CII or CIM.
How to Apply:
Qualified candidates are requested to forward their CV,
Cover letter and details of their current renumeration to hr_recruitment@madison.co.ke not
later than 4th September, 2025 stating the Role as the Subject
of the email. Shortlisting and interviews will be conducted on a rolling basis.
Brokers, Independent Agents & Sales Team Leaders – Coast at Madison Group Limited
Key Responsibilities:
- Identify,
recruit, and onboard new strategic partners.
- Nurture
and manage ongoing relationships with existing partners to drive business
growth.
- Champion
Madison Life’s products within partner networks and support marketing
activities.
- Collaborate
with cross-functional teams (training, underwriting, operations) to ensure
smooth partner experience.
- Achieve
monthly targets in premium generation, client onboarding, and partner
acquisition.
- Conduct
market activations, financial literacy sessions, and client engagement
forums.
- Monitor
partner performance and provide regular business reports to the MANAGER,
INDEPENDENT AGENTS & BROKERS
Requirements
- Diploma
or Degree in Business, Insurance, Actuarial Science, Marketing, Finance,
or related field.
- Certificate
of Proficiency/ECOP is a MUST
- Minimum
3 years of experience in sales, business development, or partnership
management—insurance or financial services preferred.
- Strong
relationship-building and negotiation skills.
- Experience
working with Insurance.
- Self-motivated,
outgoing, and target driven.
- Excellent
communication and presentation skills.
What We Offer
- Attractive
retainer for SALES TEAM LEADERS(STL’s) and commission structure for
Brokers and independent agents
- Ongoing
training, mentorship, and career development support.
- Opportunity
to work with a well-established brand and diverse market channels.
- Flexible
and entrepreneurial work environment.
How to Apply
Send your CV and cover letter to peter.njogu@madison.co.ke with
the subject line: Application – (TITLE)[Your Preferred REGION &
BRANCH]
Only shortlisted candidates will be contacted.
Be part of a winning team driving growth through
partnerships.
Brokers, Independent Agents & Sales Team Leaders – Central at Madison Group Limited
Key Responsibilities:
- Identify,
recruit, and onboard new strategic partners.
- Nurture
and manage ongoing relationships with existing partners to drive business
growth.
- Champion
Madison Life’s products within partner networks and support marketing
activities.
- Collaborate
with cross-functional teams (training, underwriting, operations) to ensure
smooth partner experience.
- Achieve
monthly targets in premium generation, client onboarding, and partner
acquisition.
- Conduct
market activations, financial literacy sessions, and client engagement
forums.
- Monitor
partner performance and provide regular business reports to the MANAGER,
INDEPENDENT AGENTS & BROKERS
Requirements
- Diploma
or Degree in Business, Insurance, Actuarial Science, Marketing, Finance,
or related field.
- Certificate
of Proficiency/ECOP is a MUST
- Minimum
3 years of experience in sales, business development, or partnership
management—insurance or financial services preferred.
- Strong
relationship-building and negotiation skills.
- Experience
working with Insurance.
- Self-motivated,
outgoing, and target driven.
- Excellent
communication and presentation skills.
Brokers, Independent Agents & Sales Team Leaders – Eastern at Madison Group Limited
Key Responsibilities:
- Identify,
recruit, and onboard new strategic partners.
- Nurture
and manage ongoing relationships with existing partners to drive business
growth.
- Champion
Madison Life’s products within partner networks and support marketing
activities.
- Collaborate
with cross-functional teams (training, underwriting, operations) to ensure
smooth partner experience.
- Achieve
monthly targets in premium generation, client onboarding, and partner
acquisition.
- Conduct
market activations, financial literacy sessions, and client engagement
forums.
- Monitor
partner performance and provide regular business reports to the MANAGER,
INDEPENDENT AGENTS & BROKERS
Requirements
- Diploma
or Degree in Business, Insurance, Actuarial Science, Marketing, Finance,
or related field.
- Certificate
of Proficiency/ECOP is a MUST
- Minimum
3 years of experience in sales, business development, or partnership
management—insurance or financial services preferred.
- Strong
relationship-building and negotiation skills.
- Experience
working with Insurance.
- Self-motivated,
outgoing, and target driven.
- Excellent
communication and presentation skills.
Brokers, Independent Agents & Sales Team Leaders – Nairobi at Madison Group Limited
Key Responsibilities:
- Identify,
recruit, and onboard new strategic partners.
- Nurture
and manage ongoing relationships with existing partners to drive business
growth.
- Champion
Madison Life’s products within partner networks and support marketing
activities.
- Collaborate
with cross-functional teams (training, underwriting, operations) to ensure
smooth partner experience.
- Achieve
monthly targets in premium generation, client onboarding, and partner
acquisition.
- Conduct
market activations, financial literacy sessions, and client engagement
forums.
- Monitor
partner performance and provide regular business reports to the MANAGER,
INDEPENDENT AGENTS & BROKERS
Requirements
- Diploma
or Degree in Business, Insurance, Actuarial Science, Marketing, Finance,
or related field.
- Certificate
of Proficiency/ECOP is a MUST
- Minimum
3 years of experience in sales, business development, or partnership
management—insurance or financial services preferred.
- Strong
relationship-building and negotiation skills.
- Experience
working with Insurance.
- Self-motivated,
outgoing, and target driven.
- Excellent
communication and presentation skills.
Pension Administrative Assistant at Madison Group Limited
Madison Life Assurance Kenya Limited, a subsidiary of
Madison Group Limited, is a well-known provider of life assurance, group
schemes and pension administration in Kenya. The Group also provides through
two other subsidiaries, general insurance underwriting as well as fund
management services.
The Company is recruiting for the position of Pension
Administrative Assistant reporting to the Supervisor –
Pensions. The job holder will be based at its Head Office in Madison House,
Nairobi.
Key Responsibilities
- Assist
in onboarding new members and updating scheme records and member data.
- Process
contributions and prepare schedules for allocation and posting.
- Compute
and prepare standard benefit withdrawal and refund requests for review and
approval.
- Prepare
and update member statements and fund summaries under guidance.
- Organize
scheme files, trust documents and support materials for audits and AGMs.
- Assist
in maintaining physical and electronic filing systems in accordance with
departmental policy draft standard responses to client queries and
maintain call/email logs.
- Assist
in generating periodic reports such as production summaries and claim
projections.
- Support
user acceptance testing during system changes and document results.
- Track
and flag missing compliance data or late remittances for follow-up.
Academic and Professional Qualifications required
- Bachelor’s
degree in Economics, Insurance, Actuarial Science, Statistics,
Mathematics, or a related discipline.
- 1–2
years’ experience in pension administration, customer service, or
financial operations will be an added advantage.
- Basic
understanding of the Retirement Benefits Act and pension scheme operations
in Kenya.
- Proficiency
in Microsoft Office, especially Excel and Word.
Key Competencies
- Attention
to detail and accuracy in data processing.
- Strong
written and verbal communication skills.
- Good
organizational and time management abilities.
- Proactive,
eager to learn, and willing to support team objectives.
- Willingness
to learn pension operations and regulations under minimal supervision.
- Professional
conduct, discretion, and reliability.
SYSTEMS ADMINISTRATOR – HEALTHCARE SYSTEMS
Madison Group Limited operates through two insurance
subsidiaries in life and general businesses and an Investment management
subsidiary, all based at the Group Headquarters in Upper Hill, Madison House,
Nairobi.
Job Summary
Reporting to the ICT Manager, the Systems
Administrator-Healthcare Systems must be a self-driven person who will be
responsible for ensuring high availability, security and performance of
insurance healthcare systems and health benefits administration platforms. The
role supports mission-critical applications, ensuring seamless integration
between systems, timely issue resolution and system scalability to support
healthcare operations and digital transformation.
ASSISTANT MANAGER ICT – CHANNELS & BUSINESS
Madison Group Limited operates through two insurance
subsidiaries in life and general businesses and an Investment management
subsidiary, all based at the Group Headquarters in Upper Hill, Madison House,
Nairobi.
Job Summary
Reporting to the ICT Manager, the Assistant Manager
ICT-Channels & Business is responsible for leading the Channels and
Business Intelligence function in managing and supporting business systems
including Dev Ops, Reporting and Analytics and solutions enhancement issues
related to our core systems to ensure seamless integration and deployment of
channels solutions.