Underwriter GIB – Head Office at Madison Group Limited
Key Responsibilities:
- Collect
appropriate and accurate information required to assess potential clients
and decide on the acceptable risk for a policy issuance.
- Review
policy applications and renewals based on the previous loss experience.
- Evaluate
policies with regards to the company’s underwriting standards.
- Make a
decision to accept, modify or reject an insurance application after
scrutiny of all the required documents and studies regarding the risk
involved.
- Handle
queries from credit control departments, intermediaries and clients
- Processing
new businesses, renewals, endorsements as well as issuance of motor
certificates, cover notes and yellow cards.
- Underwriting
and processing work allocated from immediate supervisor and ensuring all
debits are put through in the correct month to facilitate premium
collection.
- Assisting
clients in identifying our products that suits their needs in line with
insurance principles.
- Prepare
and issue cancellation notices in case of non-payment of premium.
- Preparation
and issuance of renewal notices sixty dates before renewal date.
- Follow
up renewals to ensure retention targets met
- Assist
in claims handling requests.
- Preparation
and issuing quotations.
- Liaising
with intermediaries’ brokers and agents to solve any problems they may
have and ensure efficient service delivery.
- Any
other duties that may be allocated from time to time
Knowledge, Skills and Competencies Required
- Deep
knowledge of underwriting regulations.
- Analytical
thinker with research proficiencies.
- Ability
to use reasonable and sound judgment.
- Strong
problem-solving and decision-making skills.
- Solid
organizational skills and detail-oriented.
- Ability
to work under pressure and meet strict deadlines.
- Strong
interpersonal and negotiation skills.
- Computer
literate in MS Office and other office applications
- Ability
to build positive relationships and partnerships with clients, brokers and
key role-players
Academic/Professional Qualifications and Experience
required
- Degree
in Actuarial Science or Business-Related field.
- Good
progress in professional qualification in insurance (IIK)
- 2
years’ experience in General Insurance Underwriting
How to Apply:
Applications should be addressed to the Group Human
Resources Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke,
so as to be received by Tuesday 16 th September, 2025
Supervisor – Client Retention (Healthcare Division) at Madison Group Limited
Key Responsibilities:
- Achieve
the renewal budgets for all clients within assigned business portfolio
- To
implement retention benchmarks for assigned portfolio within the SLA
provisions and guidelines
- Provide
a dedicated and comprehensive service to these clients, acting as the
primary point of contact on behalf of Madison and deliver the highest
level of customer care
- Organize
and attend meetings with clients e.g. member educations, health talks,
quarterly service review meetings etc.
- Complaints
and Query management – Receive and resolve client issues and provide
feedback in a timely manner
- Manage
claim reimbursements in conjunction with claims department to ensure
Reimbursement payments are made to clients in a timely manner
- Support
in renewal process and securing of renewals in our portfolio including
tender business
- Receive
and dispatch client documents and monitor receipt
- Communicate
pertinent information to the clients on a regular basis and be the liaison
person with clients in all other communication
- Reporting
and management of hospitalization/Admissions in liaison with care managers
- Member
engagement – Extend courtesy calls to members on various activities,
satisfaction surveys, post hospitalizations etc.
- Identify
and recommend process improvements to enhance Customer Satisfaction.
- Support
on premium and excess collection
- Scheme
Performance Management – Sharing with clients the utilization reports,
scheme review reports and member statements
- Premium
volume increase through organic growth by selling additional benefits and
enhancements
- Compile
weekly, monthly, quarterly and annual reports as required
- Verification
of accurate system capture of medical benefits purchased
- Dispatch/delivery
of the policy document to the relevant client within the stipulated TAT’s.
- Dispatch/delivery
of premium invoices and the renewal/commencement premium schedules to the
client/intermediary.
- Any
other duties assigned by management from time to time
Skills and Competencies Required
- Health
Benefits Plan Management
- Customer
Service
- Policy
Processing
- Presentation
Skills
- People
management skills of both external and internal partners
- Customer
Focus
- Good
interpersonal and people skills
- Ownership
& Commitment
- Team
Spirit
- Excellent
organization and communication skills
- Market
Awareness
Academic and Professional Qualifications required
- Bachelor’s
Degree in business related field.
- 3
years’ experience in Relationship Management.
- Good
progress in professional qualification in insurance (IIK)
How to Apply:
Applications should be addressed to the Group Human
Resources Manager, Madison Group Limited, Email: hr_recruitment@madison.co.ke so
as to be received by Friday 5th September, 2025.
Underwriting Manager – Life Division at Madison Group Limited
Key Responsibilities:
- Offering
guidance to the Life Business prior to placement of new and renewal
businesses for strategic pricing.
- Preparing,
implementing Underwriting guidelines and Underwriting Policy review as per
company policy.
- Ensuring
100% automation of all underwriting processes, reports, and maximize the
use of the BI tool for reporting.
- Ensuring
Reassurance Treaty programs for Life Business are in place and updated
regularly in line with business trends and regulations.
- Ensuring
quotations, policy issuance/amendments, renewals are done within the set
customer service benchmarks.
- Ensuring
timely conversion of new business and institute measures for timely policy
document delivery.
- Guiding,
motivating and training staff on operational processes within the
department and at branch level for operational efficiency.
- Continuous
monitoring and evaluating the performance of each staff as per their KPI
and identifying and recommending training needs of each staff.
- Preparing
weekly/monthly operational management report for Life Business.
- Keeping
up with the New Business rules and procedures from regulators affecting
Life Business.
- Ensuring
Annual returns to IRA are prepared within the stipulated period.
- Ensuring
enquiries and correspondences from clients, branches and regulators are
acted upon within the set customer service benchmarks.
- In
Liaison with the Managing Director’s office provide underwriting decisions
and pricing as per authorized financial limits.
- Proactively
manage departmental costs by operating within set budget.
Academic and Professional Qualifications required
- Bachelor’s
degree in Insurance or any other business-related field.
- Minimum
of 8 years of experience in Life Underwriting, with at least 3 years in a
mid-level management role or above.
- Extensive
Hands on experience in reinsurance and insurance operations.
- Strong
understanding of the industry’s regulatory framework.
- Professional
qualification in IIK, CII or CIM.
How to Apply:
Qualified candidates are requested to forward their CV,
Cover letter and details of their current renumeration to hr_recruitment@madison.co.ke not
later than 4th September, 2025 stating the Role as the Subject
of the email. Shortlisting and interviews will be conducted on a rolling basis.
Brokers, Independent Agents & Sales Team Leaders – Coast at Madison Group Limited
Key Responsibilities:
- Identify,
recruit, and onboard new strategic partners.
- Nurture
and manage ongoing relationships with existing partners to drive business
growth.
- Champion
Madison Life’s products within partner networks and support marketing
activities.
- Collaborate
with cross-functional teams (training, underwriting, operations) to ensure
smooth partner experience.
- Achieve
monthly targets in premium generation, client onboarding, and partner
acquisition.
- Conduct
market activations, financial literacy sessions, and client engagement
forums.
- Monitor
partner performance and provide regular business reports to the MANAGER,
INDEPENDENT AGENTS & BROKERS
Requirements
- Diploma
or Degree in Business, Insurance, Actuarial Science, Marketing, Finance,
or related field.
- Certificate
of Proficiency/ECOP is a MUST
- Minimum
3 years of experience in sales, business development, or partnership
management—insurance or financial services preferred.
- Strong
relationship-building and negotiation skills.
- Experience
working with Insurance.
- Self-motivated,
outgoing, and target driven.
- Excellent
communication and presentation skills.
What We Offer
- Attractive
retainer for SALES TEAM LEADERS(STL’s) and commission structure for
Brokers and independent agents
- Ongoing
training, mentorship, and career development support.
- Opportunity
to work with a well-established brand and diverse market channels.
- Flexible
and entrepreneurial work environment.
How to Apply
Send your CV and cover letter to peter.njogu@madison.co.ke with
the subject line: Application – (TITLE)[Your Preferred REGION &
BRANCH]
Only shortlisted candidates will be contacted.
Be part of a winning team driving growth through
partnerships.
Brokers, Independent Agents & Sales Team Leaders – Central at Madison Group Limited
Key Responsibilities:
- Identify,
recruit, and onboard new strategic partners.
- Nurture
and manage ongoing relationships with existing partners to drive business
growth.
- Champion
Madison Life’s products within partner networks and support marketing
activities.
- Collaborate
with cross-functional teams (training, underwriting, operations) to ensure
smooth partner experience.
- Achieve
monthly targets in premium generation, client onboarding, and partner
acquisition.
- Conduct
market activations, financial literacy sessions, and client engagement
forums.
- Monitor
partner performance and provide regular business reports to the MANAGER,
INDEPENDENT AGENTS & BROKERS
Requirements
- Diploma
or Degree in Business, Insurance, Actuarial Science, Marketing, Finance,
or related field.
- Certificate
of Proficiency/ECOP is a MUST
- Minimum
3 years of experience in sales, business development, or partnership
management—insurance or financial services preferred.
- Strong
relationship-building and negotiation skills.
- Experience
working with Insurance.
- Self-motivated,
outgoing, and target driven.
- Excellent
communication and presentation skills.
Brokers, Independent Agents & Sales Team Leaders – Eastern at Madison Group Limited
Key Responsibilities:
- Identify,
recruit, and onboard new strategic partners.
- Nurture
and manage ongoing relationships with existing partners to drive business
growth.
- Champion
Madison Life’s products within partner networks and support marketing
activities.
- Collaborate
with cross-functional teams (training, underwriting, operations) to ensure
smooth partner experience.
- Achieve
monthly targets in premium generation, client onboarding, and partner
acquisition.
- Conduct
market activations, financial literacy sessions, and client engagement
forums.
- Monitor
partner performance and provide regular business reports to the MANAGER,
INDEPENDENT AGENTS & BROKERS
Requirements
- Diploma
or Degree in Business, Insurance, Actuarial Science, Marketing, Finance,
or related field.
- Certificate
of Proficiency/ECOP is a MUST
- Minimum
3 years of experience in sales, business development, or partnership
management—insurance or financial services preferred.
- Strong
relationship-building and negotiation skills.
- Experience
working with Insurance.
- Self-motivated,
outgoing, and target driven.
- Excellent
communication and presentation skills.
Brokers, Independent Agents & Sales Team Leaders – Nairobi at Madison Group Limited
Key Responsibilities:
- Identify,
recruit, and onboard new strategic partners.
- Nurture
and manage ongoing relationships with existing partners to drive business
growth.
- Champion
Madison Life’s products within partner networks and support marketing
activities.
- Collaborate
with cross-functional teams (training, underwriting, operations) to ensure
smooth partner experience.
- Achieve
monthly targets in premium generation, client onboarding, and partner
acquisition.
- Conduct
market activations, financial literacy sessions, and client engagement
forums.
- Monitor
partner performance and provide regular business reports to the MANAGER,
INDEPENDENT AGENTS & BROKERS
Requirements
- Diploma
or Degree in Business, Insurance, Actuarial Science, Marketing, Finance,
or related field.
- Certificate
of Proficiency/ECOP is a MUST
- Minimum
3 years of experience in sales, business development, or partnership
management—insurance or financial services preferred.
- Strong
relationship-building and negotiation skills.
- Experience
working with Insurance.
- Self-motivated,
outgoing, and target driven.
- Excellent
communication and presentation skills.
Pension Administrative Assistant at Madison Group Limited
Madison Life Assurance Kenya Limited, a subsidiary of
Madison Group Limited, is a well-known provider of life assurance, group
schemes and pension administration in Kenya. The Group also provides through
two other subsidiaries, general insurance underwriting as well as fund
management services.
The Company is recruiting for the position of Pension
Administrative Assistant reporting to the Supervisor –
Pensions. The job holder will be based at its Head Office in Madison House,
Nairobi.
Key Responsibilities
- Assist
in onboarding new members and updating scheme records and member data.
- Process
contributions and prepare schedules for allocation and posting.
- Compute
and prepare standard benefit withdrawal and refund requests for review and
approval.
- Prepare
and update member statements and fund summaries under guidance.
- Organize
scheme files, trust documents and support materials for audits and AGMs.
- Assist
in maintaining physical and electronic filing systems in accordance with
departmental policy draft standard responses to client queries and
maintain call/email logs.
- Assist
in generating periodic reports such as production summaries and claim
projections.
- Support
user acceptance testing during system changes and document results.
- Track
and flag missing compliance data or late remittances for follow-up.
Academic and Professional Qualifications required
- Bachelor’s
degree in Economics, Insurance, Actuarial Science, Statistics,
Mathematics, or a related discipline.
- 1–2
years’ experience in pension administration, customer service, or
financial operations will be an added advantage.
- Basic
understanding of the Retirement Benefits Act and pension scheme operations
in Kenya.
- Proficiency
in Microsoft Office, especially Excel and Word.
Key Competencies
- Attention
to detail and accuracy in data processing.
- Strong
written and verbal communication skills.
- Good
organizational and time management abilities.
- Proactive,
eager to learn, and willing to support team objectives.
- Willingness
to learn pension operations and regulations under minimal supervision.
- Professional
conduct, discretion, and reliability.
SYSTEMS ADMINISTRATOR – HEALTHCARE SYSTEMS
Madison Group Limited operates through two insurance
subsidiaries in life and general businesses and an Investment management
subsidiary, all based at the Group Headquarters in Upper Hill, Madison House,
Nairobi.
Job Summary
Reporting to the ICT Manager, the Systems
Administrator-Healthcare Systems must be a self-driven person who will be
responsible for ensuring high availability, security and performance of
insurance healthcare systems and health benefits administration platforms. The
role supports mission-critical applications, ensuring seamless integration
between systems, timely issue resolution and system scalability to support
healthcare operations and digital transformation.
ASSISTANT MANAGER ICT – CHANNELS & BUSINESS
Madison Group Limited operates through two insurance
subsidiaries in life and general businesses and an Investment management
subsidiary, all based at the Group Headquarters in Upper Hill, Madison House,
Nairobi.
Job Summary
Reporting to the ICT Manager, the Assistant Manager
ICT-Channels & Business is responsible for leading the Channels and
Business Intelligence function in managing and supporting business systems
including Dev Ops, Reporting and Analytics and solutions enhancement issues
related to our core systems to ensure seamless integration and deployment of
channels solutions.