Internship | Job Vacancies at HFCB Group Plc

Property Advisor – Affordable Housing at HFCB Kenya

Job Description

About the Role

The Property advisor is responsible for selling of properties listed with the digital property business unit (both private and publicly developed), guiding customers through the initial stages of the property acquisition process, and ensuring a smooth handover to onboarding and portfolio teams. The role involves follow-up on initial deposits, timely execution of offer letters and sale agreements. Ensuring the customer documentation is done on the system. This role is vital in driving uptake of properties, ensuring client satisfaction, and supporting the achievement of sales targets.

Key Accountabilities

Create systematic and consistent lead generation from project marketing efforts, cold calling, referrals, lead generation services and other forms of media. All engagements to be on the CRM.
Ensure that all client engagements from prospecting to closure are on the CRM.
Conduct surveys to identify price of competing properties on the real estate market and relay the same to their supervisor
Provide periodic (daily, weekly and monthly) sales reports (client pipeline) to company management on sales operations and generated returns using CRM systems.
Build and maintain relationships with clients by providing support, information and guidance through the entire customer journey.
Participate in the promotion of property sales on organized events such as expos, site activations, mall activations among others.
Follow up and ensure the preparation and approval of documents such as application/booking forms, offer letters, sale agreements and transfer documents.
Ensure compliance with real estate laws and policies when conducting property sales. Act with high levels of professionalism in all client engagements.
Participate in internal and external trainings.
Support both internal and external sales agents.
Coordinate documentation with the legal liaison internally and, if necessary, engage the external lawyers on the legal documentation.
Support the handover of the plot on site to the buyers.
Carry out other related tasks as might be required from time to time.

Qualifications

Academic & Professional

Bachelor’s Degree or Diploma in Business Administration, Marketing, or related field.
A competent user of the Internet, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel.
Experience in using customer relationship management tools.
Must be ready to commence work immediately.
Estate Agents Registration Board (EARB) certification is an added advantage.

Experience

Minimum 2 years of experience in real estate sales.
Prior experience with an insurance company or a bank is preferred.

Competencies

Excellent communication, influencing and negotiating skills.
Good organization and administrative skills.
High integrity.
A strong team player.
Ability to perform with minimal supervision.
Ability to adopt a flexible approach to meet targets and the needs of the business.
Strong coordination and follow-through.
Customer-centric and responsive to client needs.

Apply: Property Advisor -Affordable Housing — HFCB Careers | HFCB Limited Kenya

REIT Liaison Officer at HFCB Kenya

Job Description

About the Role

The role holder shall act as the designated representative of the Trustee within the Custody Department and support the Trustees in the oversight of the Real Estate Investment Trust (REIT). The position holder shall monitor and coordinate activities relating to the REIT to ensure compliance with the Capital Markets Authority (CMA) Act, REIT Regulations, Trust Deed, Offering Documents, and other applicable laws and regulations.

Key Accountabilities

Regulatory Compliance Monitoring

Monitor the REIT’s operations and activities to ensure compliance with:

CMA Act and Regulations.
REIT Regulations and Guidelines.
Trust Deed.
Information Memorandum/Prospectus.
Applicable laws and industry best practices.

Maintain a compliance monitoring framework and compliance checklist for all Trustee oversight obligations.
Review periodic compliance reports submitted by service providers.
Identify and escalate actual or potential regulatory breaches to the Head of Custody Services.
Track remedial actions and ensure timely closure of compliance findings.

Trustee Oversight and Administration

Support the Trustee in carrying out its fiduciary duties under the Trust Deed and applicable regulations.
Monitor activities of:

REIT Manager.
Property Manager.
Fund Administrator.
Custodian.
Valuers and Auditors.

Review Trustee reports, management reports, and performance reports.
Ensure Trustee records are maintained accurately and securely.
Maintain an action log for Trustee matters and follow up on implementation.

Governance and Reporting

Coordinate Trustee meetings and stakeholder engagements.
Prepare meeting packs, agenda papers, minutes, and action trackers.
Review board and committee papers submitted by the REIT Manager.
Prepare periodic Trustee monitoring and compliance reports.
Coordinate submission of statutory and regulatory reports as required.

Financial and Operational Monitoring

Review periodic financial statements and operational reports of the REIT.
Monitor key performance indicators and financial covenants.
Review distribution calculations and investor payment schedules.
Monitor asset acquisition and disposal transactions to ensure compliance with approved mandates and regulatory requirements.
Follow up on material issues affecting REIT performance.

Stakeholder Management

Act as the day-to-day Trustee contact point for all REIT-related matters.
Liaise with:

Capital Markets Authority.
REIT Manager.
Custodian.
Property Managers.
Auditors.
Legal Advisors.
Valuers and Consultants.

Facilitate information sharing between stakeholders and the Trustee.

Risk Management

Monitor risks arising from REIT operations.
Escalate significant operational, financial, legal, compliance, and reputational risks.
Maintain a register of key Trustee observations and risk issues.
Track implementation of risk mitigation actions.

Documentation and Record Management

Maintain complete Trustee files and records.
Ensure safekeeping of:

Trust Deeds.
Regulatory approvals.
Material contracts.
Compliance certificates.
Board resolutions.
Valuation reports.
Audit reports.

Maintain an updated repository of REIT documentation.

Internal Coordination

Provide regular updates to the Head of Custody Services on all REIT matters.
Escalate matters requiring Trustee decisions.
Support preparation of reports for Trustee Committees and Management.

Additional Key Responsibilities: Relationship Manager – Custodial Services

Client Relationship Management

Serve as the primary point of contact for assigned custodial services clients, ensuring high levels of client satisfaction and retention.
Develop and maintain strong relationships with institutional clients, pension funds, asset managers, and other custody clients.
Conduct regular client meetings and service reviews to understand client needs and identify opportunities for service enhancement.

Client Onboarding and Account Management

Coordinate the onboarding of new custodial clients, ensuring all account opening requirements, regulatory documentation, and internal approvals are completed promptly.
Monitor client accounts and transactions to ensure seamless service delivery and compliance with service level agreements (SLAs).

Business Development and Cross-Selling

Identify opportunities to deepen existing client relationships through the promotion of additional custody, trustee, REIT-related, and capital market services.
Support business development initiatives aimed at growing the custodial services portfolio and increasing assets under custody.

Issue Resolution and Service Excellence

Proactively address client concerns, complaints, and operational issues, coordinating with internal departments to ensure timely resolution.
Monitor client service performance and implement measures to improve service quality and client experience.

Stakeholder Engagement

Liaise with fund managers, brokers, regulators, trustees, custodians, legal advisors, and other stakeholders to facilitate efficient service delivery.
Maintain effective working relationships with internal teams including Operations, Compliance, Finance, Risk, and Business Development.

Client Reporting and Communication

Ensure clients receive accurate and timely reports, statements, market updates, and regulatory communications.
Prepare and present relationship management reports, including client activity, service performance, and business opportunities.

Regulatory and Compliance Support

Ensure all client relationships and transactions comply with applicable regulatory requirements, internal policies, and custody service standards.
Support compliance reviews, audits, and due diligence processes relating to custodial clients.

Additional Key Performance Indicators (KPIs)

Client retention rate.
Client satisfaction scores.
Growth in assets under custody.
Number of new custodial relationships established.
Turnaround time for client issue resolution.
Revenue generated from existing and new client relationships.
Compliance with service-level agreements and regulatory requirements.

Qualifications

Bachelor’s Degree in a business-related field.
Over four (4) year’s Operations experience in the banking industry

Any one or a combination of:

CISI Qualification.
Chartered Financial Analyst (CFA).
Certified Public Accountant (CPA).
ACCA.
Certified Investment and Financial Analyst (CIFA).
Chartered Institute for Securities & Investment (Level 3 and above).
ICSA/Corporate Governance Certification.
Risk Management or Compliance Certification.

Competencies

Technical Knowledge

Knowledge of REIT Regulations.
Understanding of CMA Rules and Regulations.
Understanding of Trustee fiduciary responsibilities.
Knowledge of custody and fund administration operations.
Understanding of investment and financial reporting.
Risk management and compliance monitoring skills.

Competencies

Strong analytical skills.
Excellent report writing skills.
High level of integrity and professionalism.
Attention to detail.
Strong communication and stakeholder management skills.
Ability to work independently with minimal supervision.
Good organizational and planning skills.
Sound judgment and problem-solving abilities.

Apply: REIT Liaison Officer — HFCB Careers | HFCB Limited Kenya

Direct Sales Representative-Bancassurance at HFCB Group Plc

Job Description

About the Role

To provide complete and appropriate insurance solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.

Key Accountabilities

Present, promote and sell products to existing and prospective customers.
Establish, develop, and maintain positive business and customer relationships.
Reach out to customer leads through cold calling and continuously improve through feedback.
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Deliver the agreed upon sales targets and outcomes within agreed timelines.
Coordinate sales effort/activations with team members and other departments.
Analyze the territory/market’s potential, track sales and status reports.
Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
Keep abreast of best practices and promotional trends.
Any other duties as may be assigned from time to time.

Qualifications

Academic & Professional

Diploma from a reputable institution. Bachelor’s degree or equivalent will be of an added advantage.
Certificate of proficiency in Insurance (COP) – Mandatory.
ACII or AIIK or progress towards the same will be an added advantage.

Experience

Six months sales experience.

Competencies

Excellent communication and interpersonal skills.
Excellent knowledge of MS office.
Prioritizing, time management and organizational skills
Excellent planning and organization skills.
Ability to work under pressure.
Excellent problem solving and decision-making skills.
Knowledgeable with industry’s rules and regulations.
Results driven and customer focused.
Basic understanding of the insurance industry and products.

Apply: Direct Sales Representative-Bancassurance — HFCB Careers | HFCB Limited Kenya

Ultimate Banking Relationship Managers: Mombasa, Eldoret & Kisumu Branches at HFCB Group Plc

Job Description

The Relationship Manager is primarily responsible for servicing and managing client relationships by engaging them, identifying their needs and providing them with the appropriate products, services and solutions from the entire range of HFCB Banking products. The role holder is responsible for driving profitable revenue and volume growth from their portfolio with a focus on new acquisition, deepening of existing customer relationships and cross sell thereby increasing customer share of wallet with the Bank.

Key Accountabilities

Cross-selling of HFCB’s products by establishing new relationships in order to grow both the assets and liabilities book.
Portfolio management – closely manage the top 50 customers with a portfolio not exceeding 200 customers.
Deputize the BBM when they are not there to drive the Bank’s strategy and execute the objectives.
Manage the high-net-worth customers of the Bank.
Deposit mobilization, asset growth, manage revenue drivers, and grow the PPC.
Maintaining customer relations by regular contact to ensure customer satisfaction and business continuity.
To review account opening forms and loan applications by scrutinizing the documents to ensure they are KYC compliant.
To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
To analyze mortgage loan applications by interviewing the customers.
To identify customers’ borrowing needs by interviewing so as to ensure selling of the right mortgage product.
To safeguard Bank assets by being a dual custodian to minimize frauds and losses.

Qualifications

Bachelor’s degree in a business-related field
Master’s Degree will be an added advantage
Retail Banking Associate (RBA UK) or a similar qualification
Customer Relationship Management Course
CISI Certified Level 1 will be an added advantage
Minimum of 3 years’ experience in a similar role
Strong understanding of banking products, policies, procedures services, and CBK Prudential Guidelines

Competencies

Selling and Negotiation skills
Basic accounting skills
Analytical Skills
Team Work and Interpersonal skills,
Leadership Skills
Demonstrate Integrity and Professionalism,
Good communication Skills both written and verbal

Apply: Ultimate Banking Relationship Managers: Mombasa, Eldoret & Kisumu Branches. — HFCB Careers | HFCB Limited Kenya

Project Manager at HFCB Group Plc

Job Description

About the Role

The Project Manager will be responsible for leading the planning, execution, governance, and successful delivery of strategic digital transformation initiatives within the assigned tribe. Working within an Agile delivery model, the role will coordinate multiple cross-functional Scrum teams, ensuring initiatives are delivered on time, within budget, and to the required quality standards while maintaining alignment with business priorities and organizational strategy.

The Project Manager will partner closely with Product Owners,Tribe Leads, Architects, Software Engineers, QA teams, vendors, and business stakeholders to drive successful delivery of complex technology programmes.

Key Accountabilities

Lead the end-to-end planning, execution, and delivery of strategic digital transformation projects within the assigned tribe.
Manage project scope, timelines, budgets, resources, risks, and quality to ensure successful project outcomes.
Coordinate cross-functional Agile teams, including Product Owners, Scrum Masters, Business Analysts, Architects, Developers, QA Engineers, and external vendors.
Drive Agile project delivery by supporting sprint planning, release management, dependency management, and continuous improvement.
Build and maintain strong relationships with business stakeholders, vendors, and executive sponsors, providing regular project updates and facilitating key governance forums.
Identify, manage, and mitigate project risks, issues, and dependencies, ensuring timely escalation and resolution.
Monitor project financials, vendor performance, and resource utilization to ensure efficient delivery and value realization.
Ensure compliance with organizational governance, security, risk, and regulatory requirements throughout the project lifecycle.
Maintain accurate project documentation, reporting, and performance metrics to support informed decision-making and executive oversight.
Champion best practices in project management and Agile delivery, fostering collaboration, accountability, and a culture of continuous improvement across project teams.

Qualifications

Bachelor’s Degree in Information Technology, Computer Science, Engineering, Business Information Systems, Project Management, or a related field.
7+ years of experience in Project Management, Product Management or in a similar role within an agile environment.
PMP or PRINCE2 Practitioner
Agile Project Management certification
Scrum Master or Scrum Fundamentals certification

Competencies

Strong understanding of Agile methodologies (Scrum, Kanban) and product management principles.
Strong understanding of the design thinking methology and has demonstrated experience applying.
Proven experience in creating user stories, managing product backlogs, and prioritizing work.
Excellent communication, collaboration, and stakeholder management skills.
Proficiency with product management tools like Azure DevOps, Jira, Figma
Ability to translate business requirements into technical tasks.

Apply: Project Manager — HFCB Careers | HFCB Limited Kenya

Data Analyst at HFCB Group Plc

Job Description

About the Role

The Data Analyst is responsible for transforming complex enterprise datasets into actionable business insights, interactive dashboards, and executive reporting solutions. Leveraging advanced Power BI capabilities, SQL, and data visualization best practices, the role holder will partner with tribe members and business stakeholders to interpret trends, monitor operational performance, and support data-driven decision-making across the Group.

As a key member of Phase 2 of our tribe’s expansion, you will work closely with Big Data Engineers and Product Owners to turn our processed data assets into intuitive, high-impact business intelligence dashboards, enabling continuous visibility across our digital platforms and business units.

Key Accountabilities

Power BI & Business Intelligence Development

Design, build, and maintain interactive, high-performing Power BI dashboards, reports, and executive scorecards tailored to business requirements.
Develop advanced DAX (Data Analysis Expressions) formulas, measures, and calculated columns for complex business calculations and time-intelligence analysis.
Perform robust data modeling in Power BI using Star/Snowflake schema patterns, managing relationships, security roles (Row-Level Security – RLS), and performance optimization.
Manage and administer Power BI Workspaces, app publishing, scheduled data refreshes, and gateway configurations.

Data Exploration, Querying & Analysis

Extract, query, and analyze large datasets from relational databases, data warehouses, and data lakes using advanced SQL scripts.
Perform ad-hoc data analysis to uncover underlying trends, patterns, anomalies, and operational insights to support strategic business decisions.
Cleanse, blend, and reshape data from multiple disparate sources using Power Query (M Language) and SQL before model consumption.

Scalability, Performance & Monitoring

Optimize data processing workflows for enterprise scalability, performance, and fault tolerance.
Implement parallel processing, distributed computing, and caching mechanisms to handle massive data workloads.
Develop monitoring, logging, and alerting solutions to track the health, latency, performance, and availability of big data systems.
Implement automated scaling, load balancing, and resource allocation mechanisms to optimize cluster utilization.

Data Quality & Reporting Governance

Validate data accuracy, consistency, and integrity across BI reports by conducting thorough reconciliation against source systems.
Implement reporting standards, consistent UI/UX design layouts, and brand-aligned dashboard templates across the organization.
Ensure reporting practices strictly adhere to data governance policies, access controls, and customer privacy standards.

Stakeholder Engagement & Technical Governance

Collaborate with Product Owners, Business Analysts, and Squad Leads to gather, translate, and refine business reporting requirements into functional technical specs.
Translate complex data analytics into clear, compelling narratives and visual presentations for non-technical leadership and operational teams.
Document data definitions, KPI calculations, reporting models, and user guides for self-service analytics adoption.

Principal Outputs for this Role

Enterprise-grade interactive Power BI dashboards and self-service reporting tools deployed across business teams.
Optimized Power BI data models built with proper DAX logic, star schemas, and efficient query folding.
Automated daily/weekly/monthly dataset refreshes configured via enterprise gateways.
Complex SQL scripts and views created for ad-hoc analysis, reporting tables, and data validation.
Row-Level Security (RLS) frameworks established to ensure safe, role-based data access.
Clear data lineage, KPI documentation, and BI user guides delivered.
Identified operational bottlenecks, business growth drivers, and trend insights presented to stakeholders.

Qualifications

Bachelor’s degree in Computer Science, Data Analytics, Statistics, Information Technology, Business Intelligence, or a related quantitative field.
PL-300 certification (Microsoft Certified: Power BI Data Analyst Associate) is highly desirable and considered an added advantage.
3-6 years’ experience as a Data Analyst or BI Developer, preferably within banking, fintech, telecom, or digital financial services.
Proven track record of designing end-to-end, high-adoption Power BI solutions for enterprise business units.

Apply: Data Analyst — HFCB Careers | HFCB Limited Kenya

Product Owner at HFCB Group Plc

Job Description

About the Role

The role holder will be play a critical role in driving product vision, strategy, and execution within an agile environment. He/She is responsible for defining user stories, prioritizing the product backlog, and ensuring that the development team delivers maximum value to the business and its customers.He/She will work closely with Scrum Masters, Developers, UX/UI Designers, and Business Stakeholders to translate business requirements into actionable tasks and deliver customer-centric digital solutions.

Key Accountabilities

Develop and maintain a clear product vision and strategy that aligns with the organization’s business objectives.
Collaborate with stakeholders to identify customer needs and market opportunities.
Continuously refine the product vision based on market trends, customer feedback, and strategic goals.
Create and maintain a well-defined product backlog, prioritizing features based on business value, customer impact, and technical feasibility.
Write clear, concise, and actionable user stories and acceptance criteria.
Prioritize backlog items to ensure that the development team is focused on delivering the most valuable features.
Actively participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Ensure that the development team understands the product vision and goals of each sprint.
Review and accept completed stories, ensuring they meet the acceptance criteria and quality standards.
Conduct market research and customer analysis to understand the user journey and pain points.
Monitor product performance and gather feedback to make data-driven decisions.
Incorporate design thinking principle in the product delivery life-cycle.

Qualifications

Bachelor’s degree in business, IT, Computer Science, or a related field.
7+ years of experience as a Product Owner or in a similar role within an agile environment.
Proven experience in creating user stories, managing product backlogs, and prioritizing work.
Proficiency with product management tools like Azure DevOps, Jira, Figma

Competencies

Strong understanding of Agile methodologies (Scrum, Kanban) and product management principles.
Strong understanding of the design thinking methology and has demonstrated experience applying.
Excellent communication, collaboration, and stakeholder management skills.
Ability to translate business requirements into technical tasks.

Apply: Product Owner — HFCB Careers | HFCB Limited Kenya

Portfolio Enablement Manager at HFCB Group Plc

Job Description

About the Role

The role holder will drive personal banking portfolio growth, revenue optimization, and credit quality by serving as the primary commercial engine between sales teams, credit/risk, and portfolio operations. This role shifts focus from passive reporting to active execution by proactively managing deal pipelines, structuring viable credit solutions, resolving early-stage arrears and NPLs, and unearthing untapped business opportunities within the existing book.

Key Accountabilities

Portfolio Optimization & Commercial Insights

Commercial Portfolio Review: Utilize standard retail data outputs to identify high-yield clients, revenue leakage, and top-tier client retention risks.
Client Handover & Onboarding Efficiency: Standardize the smooth transfer of newly acquired clients from acquisition teams to relationship managers to lock in early product utilization.
Net Promoter Score Improvement: Ensure operational friction is removed during loan application and portfolio servicing processes to lift overall customer satisfaction.
Track identified revenue initiatives implementation per portfolio and efficiency in portfolio management and in the Mass market clients who are engaged through digital platforms.

Sales Enablement & RM Productivity

Performance Accountability: Track and enforce daily, weekly, and monthly RM/BBC activity metrics, translating targets into clear execution plans.
Inactive & Dormant Book Reactivation: Design and launch proactive sales pushes targeting inactive, dormant, and underperforming client portfolios to reactivate yield.
Telesales Channel Management: Drive the frontline performance of the virtual/telesales PB team by providing qualified lead lists, sales scripts, and conversion targets.
Schemes & Mass Market Growth: Work directly with scheme teams to execute fast turnaround times on loan disbursements and targeted scheme activations.

Deal Structuring & Pipeline Acceleration

Pipeline Ownership: Actively manage and track the Personal Banking deal pipeline from origination through to drawdown, ensuring zero bottlenecks in credit approvals.
Deal Structuring Support: Partner directly with Relationship Managers (RMs) and Branch Business Development Officers (BBCs) to structure complex or high-value borrowing proposals before submission to Credit Risk.
Time-to-Disbursement Reduction: Serve as the main interface between front-office sales and back-office credit operations to fast-track approvals and improve conversion rates.
Product Uptake & Cross-Sell: Drive Product Per Customer (PPC) ratios by analyzing client holdings and handing ready, actionable cross-sell lead lists directly to sales channels for immediate execution.

Portfolio Quality & NPL Remediation

Early-Warning & Arrears Management: Monitor daily watchlists and portfolio arrears to initiate immediate frontline recovery and cure actions before accounts deteriorate.
NPL Workout & Provision Recovery: Collaborate with credit recovery, legal, and RM teams to structure workout plans, negotiate payment terms, and drive write-backs on Non-Performing Loans (NPLs).
Loan Provision Control: Proactively track loan impairments under IFRS 9 guidelines and execute frontline containment strategies to minimize portfolio provisioning costs.

Qualifications

Bachelor’s degree in a business-related field.
Minimum 5 years of retail banking experience, with a proven track record in Relationship Management, Credit Structuring, Business Development, or Portfolio Management.
Hands-on experience in managing deal pipelines, structuring personal/retail credit facilities, and handling non-performing assets/recovery actions.
Demonstrated history of driving sales teams or telesales channels toward revenue targets

Competencies

Advanced proficiency in MS Excel and PowerPoint for business tracking and presentation
Thorough understanding of Prudential Guidelines, Lending Policies, and NPL Management framework.
Familiarity with Core Banking Systems for daily portfolio tracking and execution.

Apply: hfcb.co.ke/careers/349

Change Manager at HFCB Group Plc

About the Role

The Change Manager is responsible for developing and implementing change management strategies that ensure the successful adoption of organizational, process, technology, and cultural changes. The role focuses on minimizing resistance, maximizing employee engagement, and achieving desired business outcomes through effective stakeholder management, communications, training, and change readiness initiatives.

Key Accountabilities

Change Strategy & Planning

Develop and execute comprehensive Change Management Plans for all programmes
Conduct change impact assessments across people, process, technology and culture dimensions to determine the scale and complexity of change.
Define change readiness baselines and develop roadmaps to close identified gaps within agreed timelines.
Collaborate with Programme Managers and Project Sponsors to integrate change workstreams into overall project plans

Stakeholder Engagement & Management

Map and manage stakeholder landscapes; develop targeted engagement strategies for senior executives, middle management, staff, regulators and customers.
Facilitate executive alignment sessions, working groups, and leadership briefings to build change sponsorship and coalition.
Identify resistance patterns and deploy targeted interventions to sustain engagement throughout the change lifecycle.

Communications Management

Design and execute multi-channel communication plans that support awareness, understanding, and commitment at each stage of the change journey.
Co-author high-quality change communications including executive messages, town hall presentations, FAQs, newsletters and intranet content.
Ensure messaging is consistent, timely, and aligned with the organisation’s brand and regulatory communication standards.

Training & Capability Building

Conduct training needs analyses in conjunction with HR to identify skill and knowledge gaps introduced by the change.
Track training completion rates and assess knowledge retention through evaluations and post-training assessments.

Change Adoption & Benefits Realisation

Define and monitor change adoption metrics, KPIs, and leading indicators to measure progress and benefits realisation.
Conduct post-implementation reviews (PIRs) and lessons-learned sessions; embed findings into future change programmes.
Maintain a change adoption dashboard and provide regular reporting to the Strategy and Change Management Office and steering committee.

Governance & Risk Management

Maintain change management governance frameworks, templates, and toolkits in line with PROSCI, ACMP, or equivalent methodologies.
Identify and escalate change-related risks and issues; develop mitigation plans in collaboration with Risk and Compliance teams.
Ensure all change activities comply with relevant financial regulations, data protection and internal policies

Principle output for this role

Share regular reports on change project status (Weekly, Monthly and Quarterly reports)
Conduct periodic post implementation review of change projects post launch (quarterly, bi-annual and annual) to support corrective actions
Develop targeted engagement strategies
Design and execute multi-channel communication plans that support awareness, understanding, and commitment
Conduct training needs analyses in conjunction with HR to support learning
Governance & Risk Management- Maintain change management governance frameworks, templates in line with applicable methodologies.
Stakeholder engagement
Scale adoption rates.

Qualifications

Bachelor’s degree in Business Administration, IT, Project Management, Organizational Psychology, Finance or a related field (Essential).
Postgraduate qualification (MBA or Master’s) in Change Management, Organizational Development, or related discipline (Desirable).
Change Management Certification e.g. PROSCI, ACMP CCMP designation (Essential)
Minimum 6 – 8 years of relevant experience with at least 3 years in change management.
Demonstrable experience leading end-to-end change on medium-to-large-scale, complex programmes
Proven track record of delivering measurable change adoption outcomes.
Familiarity with Kenyan and East African financial services regulatory landscape (CBK, CMA, IRA) is a strong advantage.
Familiarity with project management methodologies (Agile, Waterfall, PRINCE2)

Competencies

Technical competencies

Strong analytical, modelling, commercial acumen and problem-solving skills
Proficiency in Excel, PowerPoint, and PM tools (e.g., MS Project, Smartsheet)
Solid customer service attitude with excellent negotiation skills
Solid background in project management, financial services, and a passion for driving results

Critical success factors / competencies

Demonstrate a strong understanding of financial services and industry trends to inform project decisions
Analytical rigour: Uses data to drive change decisions; designs robust measurement frameworks; interprets quantitative and qualitative adoption evidence
High attention to detail and structured documentation
Resilience & Agility: Maintains effectiveness under pressure; pivots change plans swiftly in response to regulatory changes, market disruptions, or executive direction.
Integrity: Acts in line with legal, regulatory, professional, and ethical standards.
Results orientation and operational efficiency: Focuses on achieving maximum performance and driving continuous improvement.
Strong communication skills and interpersonal skills and collaboration abilities
Stakeholder management: Pro-actively adapts own style and approach to build rapport, and work with others more effectively. (Collaborate with cross-functional teams).
Strength in problem solving, issue-resolution and ability to work in a deadline-driven work environment.
Passion for continuous learning and keeping up with industry trends and best practices.

Apply: Change Manager — HFCB Careers | HFCB Limited Kenya

Manager Business Performance & Analytics at HFCB Group Plc

Job Description

About the Role

The Manager, Business Performance & Analytics is responsible for enabling the Company’s analytics, business intelligence, and credit risk functions through the design, development, and operationalization of enterprise-grade data products, analytics platforms, and data infrastructure.The role bridges data engineering, analytics enablement, and software engineering — ensuring that credit scoring systems, performance dashboards, and analytical platforms are delivered through secure, scalable, and well-governed data solutions.

This role is therefore critical in ensuring the bank maintains a robust data backbone, fosters cross-functional collaboration, and continuously evolves its analytics capabilities to meet regulatory, commercial, and customer demands.

Key Accountabilities

Data Products & Back-End Development

Lead the design and development of data services that power analytics platforms, credit scoring engines, and business decision systems.
Build and maintain RESTful APIs to serve curated data, analytical outputs, and scoring results to internal and external consumers.
Oversee integration of analytics back-end services with data warehouses, data lakes, and third-party systems.
Enforce high standards of code quality, testing, documentation, and deployment automation across the team.
Ensure best practices in application security, authentication, authorisation, logging, and monitoring are consistently applied.

Data & Analytics Enablement

Partner with data engineers and analysts to productionise data pipelines, feature stores, and analytics workloads.
Provide reliable back-end infrastructure to enable analytics and credit risk teams across key functions:

– Credit scoring and limit management

– Portfolio analytics and performance reporting

– Regulatory and compliance reporting

Ensure all data exposed through APIs and platforms aligns with agreed data definitions, governance standards, and quality controls.

Team Leadership & Capability Development

Lead, mentor, and manage back-end developers, data engineers, and analytics engineers, setting clear objectives and supporting career growth.
Foster a culture of ownership, engineering excellence, continuous improvement, and collaborative delivery.
Conduct regular performance reviews and support skill progression plans across the team.
Allocate resources across projects to ensure optimal workload balance and timely, high-quality delivery.

KPI Tracking & Performance Management

Define, monitor, and report on team and platform KPIs, including:

– System availability and response times

– Data pipeline reliability and data quality metrics

– Delivery timelines and backlog health

– Adoption and usage of analytics services

Establish dashboards and regular performance reviews to drive transparency, accountability, and continuous improvement.
Use KPI insights to inform process improvements, resource prioritisation, and investment decisions.

Stakeholder & Cross-Functional Collaboration

Work closely with Risk, Credit, Finance, Retail, Commercial, Technology, and Operations teams to translate business needs into technical solutions.
Communicate complex technical concepts clearly and concisely to non-technical stakeholders and senior leadership.
Support vendor engagement and ensure external solutions align with internal architecture and governance frameworks.

Governance, Risk & Compliance

Ensure all back-end and data solutions comply with data privacy, security, and applicable regulatory requirements.
Maintain auditability and traceability for analytics outputs, with particular rigour for credit scoring and decisioning systems.
Contribute to enterprise data governance, architecture standards, and technology best practices.

Principal outputs for this role

Productionised data products and feature stores that enable reliable, real-time analytics workloads.
Performance dashboards and KPI frameworks tracking system health, pipeline reliability, and team delivery.
Well-documented, tested, and deployment-ready code meeting engineering excellence standards.
Audit-ready analytics outputs with full traceability for credit scoring and regulatory reporting.
A high-performing, well-developed analytics engineering team with clear objectives and growth pathways.

Qualifications

Bachelor’s degree in Data Science, Actuarial Science, Statistics, Mathematics, Computer Science, Business Analytics, or a related field (required).
Master’s degree or postgraduate qualification in a relevant discipline is an added advantage.
5–8 years of progressive experience in data analytics, data engineering, or back-end software engineering.
Experience in overseeing cross-functional teams.
Proven track record of building and operationalising data systems and back-end platforms in enterprise or regulated environments.
Demonstrated experience in delivering dashboards, automated pipelines, and predictive or scoring models in a commercial setting.
Experience supporting analytics platforms, credit scoring, or decisioning systems within financial services is a strong advantage.
Solid understanding of data governance, data warehousing, and regulatory compliance in the banking or financial sector.

Competencies

Technical Competencies

Knowledge of KPI tracking methodologies, reporting automation, and visualisation best practices.
Data Platforms: Strong command of SQL; experience with data warehouses, data lakes, and analytics data modelling.
BI & Visualisation: Proficiency in Power BI, Tableau, or equivalent tools for executive-facing dashboards and self-service analytics.
Cloud Platforms: Hands-on experience with cloud-based environments (AWS, Azure, or Google Cloud).
Big Data & Pipelines: Familiarity with Apache Spark, Kafka, or Hadoop for large-scale data processing.
DevOps & Quality: Experience with CI/CD pipelines, version control (Git), testing frameworks, and monitoring tools.
Machine Learning: Working knowledge of ML model deployment, feature engineering, and model monitoring in production.
Back-End Development: Proficiency in Python (Django/FastAPI), RESTful API design, authentication and authorisation patterns.

General Competencies

Analytical Thinking: Ability to break down complex datasets and derive clear, actionable conclusions.
Attention to Detail: High standards for data accuracy, consistency, and reporting integrity.
Communication & Influence: Skilled at presenting complex findings to non-technical audiences in plain, persuasive language.
Collaboration: Comfortable engaging across teams and business units to gather requirements and deliver solutions.
Commercial Awareness: Strong understanding of banking products, customer behaviour, and business performance drivers.
Adaptability: Able to manage multiple priorities and respond effectively to shifting business needs and technologies.
Integrity & Compliance: Committed to data ethics, customer privacy, and adherence to regulatory standards.

Apply: Manager Business Performance & Analytics — HFCB Careers | HFCB Limited Kenya

Senior Backend Engineer at HFCB Group Plc

Job Description

About the Role

The Senior Backend Engineer is responsible for driving the end-to-end strategy, development, and delivery of high-performance, scalable backend services across the Group. The role holder will be responsible for designing, building, and maintaining backend services and integrations that power resilient automation solutions.

While the role is backend-heavy, the engineer is expected to be a versatile “T-Shaped” professional capable of doubling up as a Full Stack Engineer to support frontend feature integration and end-to-end prototyping when required. You will lead and mentor junior engineers while championing a high-performance, outcome-driven culture focused on technical excellence and commercial impact.

Key Accountabilities

Technical Development & Full Stack Versatility

Design, develop, test, deploy, and maintain scalable backend services and APIs that power enterprise platforms.
Write clean, efficient, and secure code for various backend components, services, and integrations.
Lead the evolution of existing service applications and ensure seamless integration with internal and external partner ecosystems.
Double up as a Full Stack Engineer when needed, providing support for frontend feature integration and end-to-end service prototyping.
Architect and manage complex messaging/streaming systems using Kafka and RabbitMQ to ensure system fault tolerance and resilience.

DevSecOps & Engineering Excellence

Champion engineering best practices, including DevSecOps and CI/CD, to ensure secure and frequent delivery.
Work closely with the DevOps team to automate deployment pipelines, enhance infrastructure-as-code, and improve system reliability.
Participate in code inspection, testing, and continuous refactoring efforts to maintain enterprise-grade quality.
Ensure application performance, monitoring, and fault tolerance for all digital solutions.

Agile Delivery & Technical Leadership

Drive Agile delivery across squads, ensuring timely and high-quality releases aligned to business outcomes.
Provide clear technical direction, architectural guidance, and prioritization across multiple concurrent initiatives.
Lead collaboration across business, technology, risk, and compliance stakeholders to ensure seamless execution from ideation to go-live.
Conduct rigorous code reviews and provide mentorship to develop strong technical and commercial capabilities within the team.

Commercialization & Product Innovation

Own the technical success of channel products, ensuring they are built for adoption, usage, and revenue generation.
Work closely with Product Owners and Commercial Leads to leverage data and analytics for optimizing customer journeys.
Ensure solutions address real customer pain points through human-centered design and Lean Startup principles.

Qualifications

Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field (Master’s degree preferred).
Professional training or certification in Agile, Product Development, or relevant backend technologies would be an added advantage.
10+ years’ experience in banking, fintech, or digital financial services.

Apply: Senior Backend Engineer — HFCB Careers | HFCB Limited Kenya

Change Manager at HFCB Group Plc

Job Description

About the Role

Key Accountabilities

Change Strategy & Planning

Develop and execute comprehensive Change Management Plans for all programmes
Conduct change impact assessments across people, process, technology and culture dimensions to determine the scale and complexity of change.
Define change readiness baselines and develop roadmaps to close identified gaps within agreed timelines.
Collaborate with Programme Managers and Project Sponsors to integrate change workstreams into overall project plans

Stakeholder Engagement & Management

Map and manage stakeholder landscapes; develop targeted engagement strategies for senior executives, middle management, staff, regulators and customers.
Facilitate executive alignment sessions, working groups, and leadership briefings to build change sponsorship and coalition.
Identify resistance patterns and deploy targeted interventions to sustain engagement throughout the change lifecycle.

Communications Management

Design and execute multi-channel communication plans that support awareness, understanding, and commitment at each stage of the change journey.
Co-author high-quality change communications including executive messages, town hall presentations, FAQs, newsletters and intranet content.
Ensure messaging is consistent, timely, and aligned with the organisation’s brand and regulatory communication standards.

Training & Capability Building

Conduct training needs analyses in conjunction with HR to identify skill and knowledge gaps introduced by the change.
Track training completion rates and assess knowledge retention through evaluations and post-training assessments.

Change Adoption & Benefits Realisation

Define and monitor change adoption metrics, KPIs, and leading indicators to measure progress and benefits realisation.
Conduct post-implementation reviews (PIRs) and lessons-learned sessions; embed findings into future change programmes.
Maintain a change adoption dashboard and provide regular reporting to the Strategy and Change Management Office and steering committee.

Governance & Risk Management

Maintain change management governance frameworks, templates, and toolkits in line with PROSCI, ACMP, or equivalent methodologies.
Identify and escalate change-related risks and issues; develop mitigation plans in collaboration with Risk and Compliance teams.
Ensure all change activities comply with relevant financial regulations, data protection and internal policies

Principle output for this role

Share regular reports on change project status (Weekly, Monthly and Quarterly reports)
Conduct periodic post implementation review of change projects post launch (quarterly, bi-annual and annual) to support corrective actions
Develop targeted engagement strategies
Design and execute multi-channel communication plans that support awareness, understanding, and commitment
Conduct training needs analyses in conjunction with HR to support learning
Governance & Risk Management- Maintain change management governance frameworks, templates in line with applicable methodologies.
Stakeholder engagement
Scale adoption rates.

Qualifications

Bachelor’s degree in Business Administration, IT, Project Management, Organizational Psychology, Finance or a related field (Essential).
Postgraduate qualification (MBA or Master’s) in Change Management, Organizational Development, or related discipline (Desirable).
Change Management Certification e.g. PROSCI, ACMP CCMP designation (Essential)
Minimum 6 – 8 years of relevant experience with at least 3 years in change management.
Demonstrable experience leading end-to-end change on medium-to-large-scale, complex programmes
Proven track record of delivering measurable change adoption outcomes.
Familiarity with Kenyan and East African financial services regulatory landscape (CBK, CMA, IRA) is a strong advantage.
Familiarity with project management methodologies (Agile, Waterfall, PRINCE2)

Competencies

Technical competencies

Strong analytical, modelling, commercial acumen and problem-solving skills
Proficiency in Excel, PowerPoint, and PM tools (e.g., MS Project, Smartsheet)
Solid customer service attitude with excellent negotiation skills
Solid background in project management, financial services, and a passion for driving results

Critical success factors / competencies

Demonstrate a strong understanding of financial services and industry trends to inform project decisions
Analytical rigour: Uses data to drive change decisions; designs robust measurement frameworks; interprets quantitative and qualitative adoption evidence
High attention to detail and structured documentation
Resilience & Agility: Maintains effectiveness under pressure; pivots change plans swiftly in response to regulatory changes, market disruptions, or executive direction.
Integrity: Acts in line with legal, regulatory, professional, and ethical standards.
Results orientation and operational efficiency: Focuses on achieving maximum performance and driving continuous improvement.
Strong communication skills and interpersonal skills and collaboration abilities
Stakeholder management: Pro-actively adapts own style and approach to build rapport, and work with others more effectively. (Collaborate with cross-functional teams).
Strength in problem solving, issue-resolution and ability to work in a deadline-driven work environment.
Passion for continuous learning and keeping up with industry trends and best practices.

Apply: Change Manager — HFCB Careers | HFCB Limited Kenya

Sales Manager- Affordable Housing at HFCB Group Plc

Job Description

About the Role

The Sales Manager – Affordable Housing is accountable for the delivery of all sales targets across the affordable housing and marketplace portfolios within HFCB Properties Limited. The role holder leads two Team Leaders (Regional – Affordable Housing and Marketplace), two Outreach Officers (Agents/Branches/Partnerships and Activations), and, through them, a field force of up to twenty Property Advisors. The Sales Manager – Affordable Housing translates the annual business plan into monthly activity targets, drives CRM discipline, manages the national activations programme, and builds the institutional and agency partnership network required to sustain a high-volume lead pipeline.

Key Accountabilities

Own and deliver the monthly and annual unit sales target (offer letters signed and TPS/sale agreements executed) across both the affordable housing and marketplace portfolios.
Lead, coach, and performance-manage the two Team Leaders and two Outreach Officers; conduct weekly pipeline reviews and monthly one-to-one performance conversations.
Design and implement the national sales and activations calendar in collaboration with the Outreach Officer – Activations and the marketing department.
Build and maintain the national institutional and agency partnership network through the Outreach Officer – Agents/Branches/Partnerships, targeting SACCOs, employers, estate agents, and county referral networks.
Oversee CRM data quality across all Property Advisors; escalate compliance issues immediately.
Submit the weekly national sales pipeline report to the Head – Digital Property Business every end of week.
Manage the recruitment, onboarding, and performance exit of Property Advisors in coordination with HR.
Drive cross-group synergies by embedding HFC Bank accounts, mortgage pre-qualification, and HFCB Insurance cross-sell into all sales interactions.
Ensure all KYC and AML requirements are met across the team’s client records.
Represent HFCB Properties Limited at national housing events, government engagements, and developer forums.
Monitor the marketplace portfolio and ensure each Marketplace Team Leader maintains a portfolio under active sales management valued at a minimum of Kes 1 billion.
Ensure compliance with EARB regulations, HFCB Group Plc’s policies, and the code of conduct across all team activities.
Prepare and present monthly sales performance reports to the Head – Digital Property Business.
Embed a culture of accountability, data accuracy, and continuous improvement across the sales team.

Key Principal Outputs for this Role

Monthly unit sales targets achieved across affordable housing and marketplace portfolios.
Weekly national pipeline report submitted every Monday.
National activations calendar published and executed monthly.
Institutional and agency MOU targets met in line with national partnership goals.
100% CRM data quality maintained across the sales team.
Documented coaching records and performance plans for all direct reports.
High team productivity and morale reflected in NPS scores above 70%.
Satisfactory audit rating maintained.

Qualifications

Key Academic Qualifications

Bachelor’s Degree in Business, Sales, Real Estate, Marketing, or a related field.
Membership or willingness to attain membership in the Estate Agents Registration Board (EARB).
Proficient in CRM software and Microsoft Office Suite (Outlook, Word, PowerPoint, Excel).
Mobile-first working style; comfortable with CRM apps, WhatsApp Business, and digital reporting tools.
Valid driving licence.

Experience

Minimum 8 years of experience in field sales or commercial roles, with at least 3 years in a sales management or team leadership position.
Demonstrated track record of managing a multi-team field sales force to exceed collective targets.
Experience in real estate, banking, insurance, FMCG, or other high-volume sales environments.
Strong network of institutional partners (SACCOs, employers, estate agents) and county-level contacts.
Experience in CRM system administration and pipeline management at a team or national level.

Competencies

Commercial Leadership: drives team performance through clear target-setting, rigorous pipeline management, and consequence management.
Strategic Planning: translates annual targets into weekly activity plans with measurable milestones.
People Development: coaches, mentors, and builds capability in Team Leaders and Outreach Officers.
Partnership Building: skilled at identifying, negotiating, and activating institutional sales channels.
CRM Discipline: champions data accuracy and real-time reporting as non-negotiable standards.
Communication: clear, confident communicator with internal leadership and external institutional partners.
Results Orientation: persistent focus on conversion rates, pipeline velocity, and target attainment.
Compliance Awareness: strong understanding of KYC, AML, and EARB regulatory requirements.

Apply: Sales Manager - Affordable Housing — HFCB Careers | HFCB Limited Kenya

Internal Auditor at HFCB Group Plc

Job Description

About the Role

To perform independent internal audits to identify underlying business risks, evaluate the adequacy and reliability of internal controls, and recommend practical corrective actions that enhance service delivery and maximize shareholder value.

Key Accountabilities

To plan and conduct / execute / carry out the internal audit reviews of all the business functions within the company with a view to identifying risks and recommend corrective actions that go towards improving the business control environment.
Generate quality audit reports on findings for reporting to management highlighting exceptions noted with recommendations for improvements.
Following up on corrective measures to ensure the corrective actions are undertaken as agreed for both internal and external audit / inspection reports by regulators i.e. PWC and CBK.
To review policies and procedures to ensure they are adequate and minimize risks by building in internal controls within the internal procedures and policies.
Maintenance and archiving of audit reports and audit working papers for internal audit assignments.
To review and advise on any new process, product features, policies, procedures and services to ensure adequacy and suitability.
Conduct investigations to identify any lapses or fraudulent transactions as and when required with a view to recommending further controls to avoid future losses.
Peer review of the audit reports to ensure they capture all the relevant value adding issues and are understood by all the stakeholders.

Principal Outputs for this role

Approved risk‑based audit plans and completed audit assignments
Clear, concise, and value‑adding audit reports
Timely follow‑up reports on audit issues and corrective actions
Advisory inputs on new products, processes, and policies
Investigation reports with practical control recommendations
Properly documented and archived audit working papers

Qualifications

Bachelor’s degree in a business‑related field
CPA (Part II or above)
CISA and/or CIA will be an added advantage
Minimum of 3 years’ relevant experience in an internal audit function within a financial institution or an external audit firm

Competencies

Technical Competencies

Strong accounting and auditing skills
Proficiency in IT and audit analytics
Practical experience using CAAT tools (e.g. ACL)
Working knowledge of electronic working paper tools (e.g. TeamMate)
Proficiency in Microsoft Office applications

General Competencies

Strong analytical and critical thinking skills
Good interpersonal and communication skills
Ability to work independently with minimal supervision
High level of integrity and attention to detail
Adaptability to working in different environments and locations
Effective report‑writing and presentation skills

Apply: Internal Auditor — HFCB Careers | HFCB Limited Kenya

Direct Sales Representative – Bancassurance at HFCB Group Plc

Job Description

HFCB Group Plc is an integrated financial solutions provider that is registered as a non–operating holding company (under the Banking Act Cap.488) and regulated by the Central Bank of Kenya (CBK) and the Capital Markets Authority (CMA). The Group is a public limited company with interests in Banking, Property and Insurance, and is listed at the Nairobi Securities Exchange. For more information on our banking, property and insurance solutions, please visit www.hfcb.co.ke The Group has 4 main entities: HFCB Limited – Full-Service Banking, HFCB Properties Limited – Property/Real Estate Solutions, HFCB Bancassurance Intermediary – Insurance Solutions & HFCB Foundation Limited – ESG/Sustainability.

On the back of a strong growth trajectory and in a bid to power the business, HFCB Bancassurance Intermediary is looking to recruit a dynamic and results-oriented Direct Sales Representative – Bancassurance.

About the Role

To provide complete and appropriate insurance solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.

Key Accountabilities

Present, promote and sell products to existing and prospective customers.
Establish, develop, and maintain positive business and customer relationships.
Reach out to customer leads through cold calling and continuously improve through feedback.
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Deliver the agreed upon sales targets and outcomes within agreed timelines.
Coordinate sales effort/activations with team members and other departments.
Analyze the territory/market’s potential, track sales and status reports.
Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
Keep abreast of best practices and promotional trends.
Any other duties as may be assigned from time to time.

Qualifications

Academic & Professional

Diploma from a reputable institution. Bachelor’s degree or equivalent will be of an added advantage.
Certificate of proficiency in Insurance (COP) – Mandatory.
ACII or AIIK or progress towards the same will be an added advantage.

Experience

Six months sales experience.

Competencies

Excellent communication and interpersonal skills.
Excellent knowledge of MS office.
Prioritizing, time management and organizational skills
Excellent planning and organization skills.
Ability to work under pressure.
Excellent problem solving and decision-making skills.
Knowledgeable with industry’s rules and regulations.
Results driven and customer focused.
Basic understanding of the insurance industry and products.

Apply: Direct Sales Representative-Bancassurance — HFCB Careers | HFCB Limited Kenya

Card Portfolio Manager at HFCB Group Plc

About the Role

The Card Portfolio Manager is responsible for driving growth, profitability, and customer engagement of the bank’s debit and credit card portfolio by increasing card acquisition, activation, usage, spend, and retention while delivering a superior customer experience whenever our customers are using the bank’s Card products. The role holder is expected to develop and card growth initiatives from existing and new bank customers while upholding compliance with banking regulations and internal policies and building stronger HFCB Card awareness in the market. Additionally, the role involves identifying the gaps in delivering customer payment needs and elevating payments knowledge and offerings offering that deliver on customer lifestyle needs profitably.

Key Accountabilities

Develop and execute initiatives to grow the bank’s card portfolio.
Increase new card acquisitions across all customer segments.
Drive card activation and first-use rates.
Increase card transaction volumes and spend per active card.
Improve card penetration within the bank’s existing customer base.
Work with branch teams, relationship managers, digital channels, and sales teams to grow card issuance.
Train frontline staff on card products and sales techniques.
Develop sales incentives and monitor performance.
Own card upgrades for profitability growth

Qualifications

Bachelor’s degree in business, Finance, Economics, Marketing, or a related field.
Professional certifications in payments or banking are an advantage

Competencies

Commercial and business development acumen
Marketing and campaign management
Data analysis (Excel, Power point)
Presentation and communication skills
Negotiation and relationship management
Customer-centric mindset
Results-oriented with strong execution skills
Training
Team Work and Interpersonal skills,
Demonstrate Integrity and Professionalism,
Good communication Skills both written and verbal

Card Retention Officer at HFCB Group Plc

On the back of a strong growth trajectory and in a bid to power the business, HFCB Limited is looking to recruit a dynamic and results-oriented Card Retention Officer.

About the Role

The Card Retention Officer is responsible for driving growth, profitability, and customer engagement of the bank’s debit and credit card portfolio by increasing card acquisition, activation, usage, spend, and retention while delivering a superior customer experience whenever our customers are using the bank’s Card products. The officer is expected to develop and maintain profitable partnerships with merchants to drive card usage while upholding compliance with banking regulations and internal policies and building strong customer relationships to enhance satisfaction and loyalty. Additionally, the role involves identifying customer needs, offering partnership experiences that deliver on customer lifestyle needs profitably.

Key Accountabilities

Design and execute customer campaigns to increase card usage.
Develop customer value propositions for different customer segments.
Support loyalty, rewards, cashback, and promotional campaigns.
Improve customer retention and reduce portfolio attrition.
Drive card activation and first-use rates through tactical campaigns
Increase card transaction volumes and spend per active card
Build relationships with merchants and support the Channels lead to engage fintechs, card schemes, and corporate partners to drive card profitability
Negotiate merchant offers and customer promotions.
Support co-branded card opportunities as an enabler to growth and retention

Qualifications

Bachelor’s degree in business, Finance, Economics, Marketing, or a related field.
Professional certifications in payments or banking are an advantage

Competencies

Commercial and business development acumen
Marketing and campaign management
Data analysis (Excel, Power point)
Presentation and communication skills
Negotiation and relationship management
Customer-centric mindset
Results-oriented with strong execution skills
Team Work and Interpersonal skills
Demonstrate Integrity and Professionalism
Good communication Skills both written and verbal

Direct Sales Representative-Bancassurance at HFCB Group Plc

About the Role

To provide complete and appropriate insurance solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.

Key Accountabilities

Present, promote and sell products to existing and prospective customers.
Establish, develop, and maintain positive business and customer relationships.
Reach out to customer leads through cold calling and continuously improve through feedback.
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Deliver the agreed upon sales targets and outcomes within agreed timelines.
Coordinate sales effort/activations with team members and other departments.
Analyze the territory/market’s potential, track sales and status reports.
Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
Keep abreast of best practices and promotional trends.
Any other duties as may be assigned from time to time.

Qualifications

Academic & Professional

Diploma from a reputable institution. Bachelor’s degree or equivalent will be of an added advantage.
Certificate of proficiency in Insurance (COP) – Mandatory.
ACII or AIIK or progress towards the same will be an added advantage.

Experience

Six months sales experience.

Competencies

Excellent communication and interpersonal skills.
Excellent knowledge of MS office.
Prioritizing, time management and organizational skills
Excellent planning and organization skills.
Ability to work under pressure.
Excellent problem solving and decision-making skills.
Knowledgeable with industry’s rules and regulations.
Results driven and customer focused.
Basic understanding of the insurance industry and products.

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