Front Office Staff – Nanyuki Hospital
Location: Nanyuki, Kenya
The Front Office Staff at Nanyuki Hospital plays a vital
role in creating a welcoming and efficient environment for patients, visitors,
and staff. The ideal candidate is friendly, organized, and professional, with
strong communication skills and the ability to manage administrative tasks,
appointment scheduling, and patient inquiries while maintaining confidentiality
and excellent customer service.
Key Responsibilities:
- Greet,
register, and assist patients and visitors warmly and professionally.
- Oversee
front desk operations, including appointment scheduling, phone call
management, and patient check-in.
- Process
insurance billings, payments, and invoicing accurately and efficiently;
manage pre-authorizations to support a smooth and positive patient
experience.
- Maintain
confidential and well-organized patient records.
- Register
new patients and ensure client information is regularly updated and
accurately maintained.
- Handle
payment processing and manage insurance claims and documentation.
- Collaborate
closely with clinical staff to ensure smooth and efficient front office
operations.
Requirements:
- Certificate
or Diploma in Customer Service, Business Administration, Front Office
Operations, or a related field
- Diploma
in Health Records/Health Information Management is an added advantage
- Minimum
of 2 years’ experience working at a hospital or healthcare facility front
office
- Strong
communication, customer service, and interpersonal skills
- Proficiency
in hospital reception systems and MS Office applications
- Ability
to handle patient information with confidentiality and professionalism
- Good
organizational skills and ability to work in a fast-paced environment
How to Apply:
Submit your CV and a brief cover letter to hr@nanyukihospital.org by
13th January 2026.
We can’t wait to meet the next welcoming face of Nanyuki
Hospitall
Why Join Us?
At Nanyuki Hospital, you will be part of a dedicated
healthcare team making a real difference. This is your chance to grow
professionally while serving the community with compassion and integrity.