Graduate Trainee Program 2026 at Mawingu
Graduate Trainee Program 2026
Location: Kenya
Job Type: Graduate Trainee Program
Duration: 9 Months
Application Deadline: 31st March 2026
Overview
Mawingu is inviting applications from recent graduates for
its Graduate Trainee Program 2026. This program is designed to
provide participants with practical experience and professional development
opportunities while contributing to expanding digital connectivity across
Kenya.
Program Details
The 9-month program offers structured learning and hands-on
experience across key business functions, including:
- People
and Culture
- Finance
- Communications
- Marketing
Successful candidates will work closely with experienced
teams and gain valuable exposure in a dynamic and mission-driven environment.
Eligibility Criteria
Applicants must meet the following requirements:
- A
relevant degree in a specified field
- 0–2
years of work experience
- Graduation
within the last two years
Application Deadline: Tuesday, 31st March 2026
CST – Inbound Intern at Mawingu
CST – Inbound Intern
ROLE SUMMARY
The Inbound Call Center Intern will be responsible for
handling incoming calls from customers with the aim of providing exceptional
service and maintaining minimal abandoned call rates.
This role involves troubleshooting network, technical, and
system issues, managing sales calls with the goal of conversion, addressing
ISP-related inquiries, managing call influx, reducing repeat customer calls,
and managing social media interactions
KEY RESPONSIBILITIES
- Customer
Call Handling: Promptly and professionally handle customer calls
while providing accurate solutions and minimizing abandoned calls.
- Technical
Support: Offer first-level troubleshooting, escalate complex
issues appropriately, and follow up to ensure resolution.
- Sales
and Conversions: Handle installation and sales inquiries, clearly
explain products and services, and meet sales targets.
- ISP-Related
Inquiries: Resolve ISP-related questions accurately, stay updated
on policies, and document all customer interactions.
- Call
Influx Management: Efficiently manage high call volumes,
especially during peak periods.
- Repeat
Call Reduction: Identify recurring issues, provide clear and
complete solutions, and follow up to prevent repeat calls.
- Social
Media Management: Respond to customer queries on social platforms
promptly, coordinate issue resolution, and engage customers to strengthen
brand trust.
REQUIREMENTS
- Bachelor’s
degree in IT, business administration, Communications, or a related field.
- Proven
experience in customer success, account management, or a similar role,
preferably within the ISP industry.
- Strong
understanding of customer experience principles and best practices.
- Excellent
communication and interpersonal skills.
- Ability
to manage multiple tasks and prioritize effectively.
- Proficiency
in Customer Relationship Management
Technical Intern at Mawingu
Technical Intern
Mawingu is hiring a Technical Intern to
support field installations, equipment recovery, and customer support
activities, with a focus on SME and Enterprise clients. The role involves
ensuring quality installations, maintaining customer satisfaction, and
assisting technical and sales teams to meet service and revenue targets.
Key Responsibilities
- Support
SME/Enterprise installations and repairs
- Manage
installation orders to meet revenue goals
- Provide
timely feedback and reports on installation progress
- Liaise
between clients, contractors, and design teams
- Commission
and test equipment post-installation
- Ensure
compliance with safety and operational policies
- Be
available for emergency technical support
Requirements
- Diploma
or Bachelor’s degree in Telecommunication, Electrical, IT, or a related
field
- At
least 6 months of ISP field installation experience
- Strong
communication, problem-solving, and interpersonal skills
- Proficiency
in Microsoft Office
- Customer-focused
with solid technical and organizational abilities
- Candidates
who can ride motorbikes and hold a valid license will be preferred
Duty Stations
- Machakos
- Isiolo
- Garissa
- Kisii
How to Apply
Interested candidates should submit their CVs via the link
below by Tuesday, 3rd February 2026:
Max Sales Agents in Mtwapa and Nyeri
ROLE SUMMARY
Mawingu is expanding, and we need Max Sales Agents in Mtwapa
and Nyeri to lead the charge. This isn’t just a job; it’s a role where you help
your community get online and stay connected.
Mawingu is a fast-growing company seeking to disrupt the
internet industry across rural Kenya. Utilizing innovative technology, we
combine wireless and fiber technology with solar power to distribute low-cost,
affordable, and reliable internet to customers nationwide. Our mission is to
open opportunities by creating a world where all people, without exception, can
harness the power of the internet to prosper.
MAX is the name of our internet plans for homes and small
businesses. MAX means “more”—more opportunities, speed, entertainment, and
internet.
KEY RESPONSIBILITIES
- Identify
and target customers for home and small business services
- Achieve
sales and revenue targets
- Build
long-term client relationships
- Generate
interest in the product by engaging customers to discover their needs
- Experience
in internet sales
- Follow
up with new customers, particularly in the first three months, to ensure
the service received exceeds expectations
REQUIREMENTS
- Post-high
school qualifications
- 1–2
years of sales experience
- Proven
ability to meet and exceed sales quotas
- Excellent
interpersonal skills
- Highly
self-motivated
- Strong
verbal and written communication skills
Areas to work in: Mtwapa and Nyeri