Internship | Job Vacancies at Danish Refugee Council

Principal Operations Support Advisor – East Africa and Great Lakes at Danish Refugee Council

About the job

Are you passionate about driving operational efficiency and impact across humanitarian programmes? As a key member of our HQ Hub in East Africa & Great Lakes, the Principal Operations Support Advisor – East Africa and Great Lakes plays a pivotal role in supporting the Executive Director of the Hub (EDH) in maintaining a comprehensive overview of technical and operational performance across Country Offices. The role enables informed and strategic engagement with Country Directors and ensures effective oversight of key operational processes. While direct coordination on compliance and process improvements takes place between HQ functional units and Country Offices, this position intervenes when issues require escalation, cross-functional resolution, or strategic engagement at the EDH and Country Director level.

Your main duties and responsibilities will be:

Provide strategic oversight and analysis of Country Office (CO) performance, supporting the EDH in identifying emerging risks and coordinating timely management responses.
Ensure consistent adherence to global operational standards, driving accountability and continuous improvement across COs.
Lead and oversee risk management processes across CO’s within the Hub, ensuring accurate risk registers, effective mitigation strategies, and appropriate escalation of high-level risks.
Validate and advise on reported losses, ensuring robust root cause analysis and implementation of corrective measures to strengthen controls.
Contribute to annual sustainability assessments by reviewing operational and financial performance, identifying systemic challenges and opportunities for improvement.
Oversee the implementation of audit recommendations and strengthen compliance mechanisms across Country Offices.
Participate in incident management teams, ensuring timely and compliant operational responses to crises.
Promote a proactive, solution-oriented approach between HQ and COs to strengthen organizational agility and cross-departmental collaboration.
Serve as Officer-in-Charge during EDH absences, ensuring strategic continuity and effective oversight at the Hub level.

Moreover, we also expect the following:

At least 7 years of experience in similar senior-level operational management
Significant experience in leading and coordinating, multi-country operations in dynamic and challenging environments.
Significant experience in budget management, financial oversight, and compliance in multi-donor environments.
Hands-on experience with enterprise resource planning (ERP) systems, Ability to analyze data and system outputs for decision-making, troubleshooting, and process improvement.
Extensive experience in the management of a wide range of risks and issues, including, but not limited to, program, safety, financial, supply chain, IT, and legal/compliance risks and issues in the international humanitarian sector.
Substantial experience working in fragile or conflict-affected contexts, with a strong understanding of operational risks, adaptive planning, and field support strategies necessary to operate effectively in high-risk environments.

About you

To be successful in this role, we expect you to bring strong strategic and solutions-oriented coordination and analytical skills. You combine operational insight with sound judgment, enabling you to anticipate risks, guide strategic decision-making, and ensure accountability at all levels. Adept at navigating organizational systems and diverse stakeholder landscapes, you foster collaboration, efficiency, and compliance while maintaining focus on impact and results. As a trusted advisor and confident communicator, A confident communicator and trusted partner, you build collaboration across teams and drive accountability, quality, and results.

Monitoring Evaluation Accountability & Learning (MEAL) Officer at Danish Refugee Council

Overall purpose of the role:

Monitoring Evaluation Accountability & Learning (MEAL) Officer will conduct field level M&E activities and provide technical support to MEAL Lead in ensuring timely and quality learning as well as implementation reporting with a specific focus on Fair Recycling Project enhancing circularity and sustainable waste management as well as gender and social inclusion engagements under The Coca Cola Foundation (TCCF) project. The position holder will assist project teams in collecting data against indicators, lead data collection based on data-collection tools and methodologies designed by the MEAL team. The MEAL Officer will also lead project assessments and project compliance audits in all cross-border locations covering Kenya Urban Program, Kakuma and Greater Kampala City regions. The MEAL Officer will collaborate closely with the MEAL Lead and field programme team to ensure compliance with the projects MEAL requirements and best practices. The role will also ensure programme data and other protected data is accurately and ethically collected, stored, analysed, and shared in strict adherence to the projects data protection policy and MEAL Plan.

Responsibilities:
R1. Designing, planning & implementation of strategies for data collection & storage, analysis & sharing:

Responsible for all projects databases. She/he will work in designing databases on project activities/beneficiaries and assist in
updating regularly the database according to the project requirements.
Support project staff and partners in planning for and executing MEAL activities, including data collection methodology and
tools and data management, analysis and use.
Support and contribute to the development and implementation of MEAL systems for DRC and partners, including SOPs,
guidance and tools.
In collaboration with the MEAL Coordinator, make recommendations about the methods the projects should use to collect,
analyze and manage data to improve data quality and the efficiency of data systems.
Support DRC local partners in all MEAL requirements including capacity building, assessments, and reporting
Ensure accurate data entry of new information into the beneficiary database and regularly update, maintain existing database
system records
Strengthen and maintain networks with other partners by attending relevant M&E working group meetings to help analyze
trends, findings and best practices.
Ensure all project data (Distribution data, persons reached in various activities among others) is AGD (Age, Gender and Diversity)
disaggregated.
Support in conducting assessments and community visits as needed, facilitate focus groups and other qualitative data collection
exercises.
Conduct all field data collection through mobile data collection for quantitative data and paper forms for qualitative data. –
ensure tablets and phones to be used for assessments are charged before commencement of assessment exercises.
Conduct data analysis and providing input, information and statistics for monthly, quarterly, annual and other reports for the
project.

R2. Design and Implementation of Monitoring, Evaluation, Accountability & Learning Plans:

Participate in the baseline, mid-term and end of term evaluations of program activities
In coordination with PM and MEAL coordinator, guide and cooperate with advisors/consultants who are contracted to
implement specific surveys, assessments and studies required for evaluating outcomes and impact.
Under the direction of the MEAL Coordinator, support research and study activities on M&E related issues.
Conduct community visits, focus group discussions with beneficiaries and non-beneficiaries to receive feedback on project activities.
Maintain the Complains and feedback received and ensure a timely and appropriate follow-up or referral if needed.

R3. Report Writing & Documentation:

Coordinate and quality assure MEAL activities and processes for the project
Build capacity of partners in the consortium on MEAL
Ensure the Indicator performance tracking tool is updated monthly for all projects by the project team and partners.
Compile and submit relevant project reports to the project manager.
Prepare sector’s operation plans/work plans & reviews
Maintain a clear and transparent filing system.
Documentation and dissemination of lessons learned from monitoring data, grant closure reviews, evaluations and project studies.
Undertake any other duties and responsibilities as assigned by the project manager.

Personal Qualities

Organised, punctual and delivers on time,
Strong ability to motivate and inspire staff and partners,
Excellent networking skills,
Intelligent and creative mind in data collection and analysis, Outcomes documentations, report writing.
Curious and seeks out information, strong drive to learn new things and improve own capacity,
Takes initiative – identifies what needs to get done and does it,
Hard working and driven to achieve objectives, Able to work under minimum supervision.
A good team player, culturally sensitive and able to resist external pressure.

Experience and technical competencies:

Minimum of 4 years of work experience within the field of monitoring and evaluation.
Working knowledge in Turkana, Urban- Nairobi and Uganda.
Working experience in the field of Economic Recovery/Self- reliance, Protection, SGBV, Social Work, Child Protection preferred.
Experience in working in Sustainable Waste Management ecosystems.
Experience in working with protection information management systems.
Experience in participatory assessments and community-based monitoring approaches.
Clear understanding of Core Humanitarian Standards (CHS).
Experience with capacity building of staff, and in convening and facilitating training and workshops
Excellent knowledge of MS Office Word, Excel Power Point, and other Statistical software
Excellent analytical and report writing skills (English)
Time management and organizational skills.
Previous work experience in hardship areas or emergency setting.

Education:

Bachelor’s degree in Statistics/Information management Sciences, MEAL or related field
Fluency in written and spoken English is essential.
A minimum of 4 years of MEAL experience within the private sector and humanitarian development field.

DRC’s Core competencies:
All DRC roles require the post-holder to master the DRC’s core competencies below:

Striving for excellence: you focus on reaching results while ensuring an efficient process.
Collaborating: you involve relevant parties and encourage feedback.
Taking the lead: you take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: you Uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Conditions:
Contract duration: 1 year 8 months contract with possibility of extension, subject to funding and performance. Salary and conditions will be in accordance with the Danish Refugee Council terms of employment for National staff.
Employment Category: Band H2
Reporting to: PMU Manager with dotted line to Meal Manager
Availability: 1st December 2025
Location: Eastleigh (with frequent travel to Kakuma and Karamoja in Uganda)

IT Intern at Danish Refugee Council

The overall purpose of the role:

Provide additional technical support required to maintain a standard level of service to the office and be the main point of contact for IT-related issues in the DRC Kenya Eastleigh field office in Nairobi for 6 months. The role will be responsible for planning, development, and implementation of hardware, software applications, programming & systems network and integration of a management information system or enterprise network in coordination and consultation with the DRC Information Management Systems Coordinator.

Duties and Responsibilities:

Install and configure computer hardware, authorized software, systems, networks, printers, and scanners.
Liaise with the Country IMS Coordinator regarding issues/faults promptly.
Offer technical support to all end users of hardware & software issues.
Ensure that company data is safely backed up to OneDrive and SharePoint.
Support conducting digital skills training for the youths at the DRC Eastleigh digital workspace and provide weekly reports on the training.
Daily monitoring of servers to for optimal performance,100% uptime, and availability of systems.
Maintain, improve, and ensure healthy back-ups of beneficiaries’ databases.
Generate monthly systems usage reports.
Oversee software and network security.
Undertake simple development tasks on the Information Management Systems as assigned from time to time.
Continually perform preventative maintenance.

Experience and technical competencies:

At least 1 Year Experience in fast paced organization.
Have HTML, PHP-MVC, JS and CSS coding background.
Knowledge of CodeIgniter framework will be an added advantage.
Basic understanding of relationship database including MySQL.
Basic understanding of Linux (Ubuntu) and Windows 10 support.
Knowledge of and competence in Microsoft operating systems and Microsoft 365.
Attention to detail with an excellent analytic and research background.
Cheerful, articulate, positive attitude and eager to learn.

Education:

Bachelor’s degree or Diploma in Information Technology or other related field from a recognized institution
Certification in computer networks (CCNA, N+, etc)

Languages:

Fluency in English and Kiswahili.

DRC’s Core competencies:

All DRC roles require the post-holder to master the below DRC’s core competencies:

Striving for excellence: you focus on reaching results while ensuring an efficient process.
Collaborating: you involve relevant parties and encourage feedback.
Taking the lead: you take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: you Uphold and promote the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Conditions:

Contract duration: 6 months with possibility of a 3-month extension subject to funding availability and performance. Salary and conditions will be in accordance with the Danish Refugee Council Internship Guidelines.
Reporting to: Urban Project Manager with technical reporting line to Information Management Systems Coordinator
Availability: August 2025
Location: Eastleigh – Nairobi
Key stakeholders:
Internal: All staff
External: Service providers, partners, Target communities