Head of Claims & Legal at Kenya Orient Insurance Limited
JOB PURPOSE:
This role is responsible for overseeing and managing both
the legal and non-legal claims department, ensuring efficient claims
management, effective team performance and compliance with budgets and service
standards while driving continuous improvement, addressing customer concerns,
and managing relationships with internal stakeholders and external service
providers.
KEY TASKS, DUTIES AND RESPONSIBILITIES
- Lead
and monitor compliance in claims reserving, approval and settlement
processes in line with company policies.
- Drive
cost control through negotiation of payables, budget preparation and
collaboration with Finance and Actuarial teams.
- Ensure
accurate, timely claims reporting to regulators and reinsurers while
enforcing turnaround times and data integrity across claims registers.
- Oversee
the salvage process to ensure timely disposal, proper receipting of sold
salvages and reduction of overall claims ratio.
- Manage
and significantly reduce cash-in-lieu settlements by promoting the use of
approved panel garages.
- Ensure
timely settlement of service provider fees in line with negotiated AKI
rates, signed SLAs and agreed terms and conditions.
- Manage
legal judgments through out of court settlements, track appeals and ensure
auctioneers’ fees are paid according to approved scales.
- Drive
the legal team to achieve annual recoveries of Kshs 20 million and ensure
timely filing of near-expiry claims to prevent lapses.
- Respond
to service provider queries within 48 hours to maintain effective
communication.
- Foster
positive relationships with service providers and ensure timely invoice
payments according to SLAs.
- Deliver
prompt, fair, and customer focused claims handling with timely responses
to emails, calls, and complaints ensuring efficient resolution within
performance targets.
- Oversee
efficient and compliant claims management, ensuring timely investigations,
fair settlements and alignment with regulatory and reinsurance
requirements.
- Implement
robust systems and controls to manage legal claims, authorize decisions,
monitor
- performance,
and support strategic goals for loss ratios and operational efficiency.
- Foster
collaboration across departments and stakeholders using insights from
claims data to enhance underwriting, improve customer experience and
strengthen governance practices.
- Ensure
accurate and compliant claims settlement through thorough data analysis,
investigations and strict adherence to company policies, SOPs, and
turnaround times.
- Strengthen
claims risk management by developing tools for fraud detection, enforcing
reserving and repudiation policies and maintaining updated judgment and
salvage processes.
- Enhance
operational efficiency and service delivery by proactively managing
service providers, implementing escalation frameworks and aligning with
industry trends and company standards.
- Provide
strategic leadership and effective supervision of the claims team, driving
performance, staff development and alignment with company objectives to
ensure high quality service delivery.
REQUIREMENTS
- A
Bachelor’s degree in business related course (Insurance Option, Business
Administration, Law and Finance) or equivalent from a recognized
university.
- Diploma
in ACII or AIIK or equivalent.
- Diploma
in Legal Studies from the Kenya School of Law (KSL).
- Minimum
of 9 years of relevant experience, with at least 5 years in a senior
claims management role.
If you are interested in the position and have the required
qualifications, skills and experience, kindly Click Here and apply on or before
Tuesday, February 17, 2026.
Risk and Compliance Officer at Kenya Orient Insurance Limited
JOB PURPOSE
The role is responsible for supporting the identification,
assessment, mitigation, reporting, and monitoring of enterprise risks,
including compliance with Anti-Money Laundering (AML), Combating the Financing
of Terrorism (CFT), and Business Continuity Plans (BCP). It ensures adherence
to regulatory requirements, corporate governance standards, and industry best
practices.
KEY TASKS, DUTIES AND RESPONSIBILITIES
- Co-develop
and maintain the company’s enterprise risk management strategy.
- Conduct
comprehensive risk assessments across business and functional areas in
line with the risk management framework.
- Develop
and implement systems, policies, and procedures for identifying,
collecting, and analyzing risk-related information.
- Evaluate
the adequacy and effectiveness of controls to ensure identified risks are
appropriately mitigated at departmental and process levels.
- Maintain
risk registers and assist management in tracking progress on risk
mitigation action plans.
- Collaborate
with departments to identify, quantify, mitigate, and monitor operational
and financial risks.
- Monitor
risks and communicate relevant information to stakeholders to ensure the
effectiveness of the enterprise risk management strategy.
- Review
new and ongoing products to ensure they undergo comprehensive risk
assessments before implementation.
- Facilitate
awareness and training programs on risk management, controls, and
compliance activities.
- Prepare
monthly, quarterly, and ad hoc risk and compliance reports as required.
- Coordinate
Anti-Money Laundering (AML), Data Protection, and other regulatory
compliance activities.
- Implement
and maintain effective internal controls to prevent and detect compliance
violations within insurance operations.
- Ensure
business units comply with applicable regulations through continuous
monitoring and review of legislation, internal policies, and controls.
- Identify,
assess, control, and enforce compliance risk management across the
organization.
- Detect,
report, and follow up on suspicious transactions.
KEY COMPETENCIES
- In-depth
knowledge of the financial services industry.
- Strong
analytical, organizational, and problem-solving skills.
- Personal
attributes: integrity, dependability, initiative, results-orientation,
creativity, and
- strong
interpersonal skills.
- Effective
verbal and written communication skills.
- Proactive
in staying updated on regulatory developments.
- Knowledge
of automation in risk management.
- Competence
in data analytics.
REQUIREMENTS
- Bachelor’s
degree in Insurance, Finance, Accounting, Risk, Compliance, Law, or a
related field.
- Risk
certification or equivalent professional qualification.
- Membership
in a relevant professional body is an added advantage.
- 3–5
years of experience in risk management or compliance.