Internship | Job Vacancies at Standard Chartered Bank

Director, Transaction Banking Sales, Kenya at Standard Chartered Bank

Job Summary

Drive Cash and Trade business growth for CIB Client Coverage Kenya by originating new business, deepening existing client relationships, and increasing penetration of Transaction Banking solutions across assigned portfolios. The role focuses on disciplined sales execution, development of differentiated Customer Value Propositions, and close collaboration with Coverage, Product, Financial Markets and other internal stakeholders to deliver sustainable Transaction Banking revenues while upholding the highest standards of conduct, governance and risk management.

Key Responsibilities

• Use market insights to identify growth opportunities, emerging risks and competitive threats, supporting proactive actions to protect and grow Transaction Banking revenues.
• Collaboration & Stakeholder Management
• Work closely with Coverage, Product, Financial Markets, Operations, Finance, Risk and Compliance teams to ensure effective delivery, maintenance and growth of the CIB Cash and Trade business.
• Coordinate internal stakeholders to ensure seamless execution of client solutions, strong client experience and disciplined post deal management.

Risk, Governance & Conduct

• Conduct all sales and client activities in full compliance with Group policies, local regulatory requirements and the Group Code of Conduct.
• Proactively identify, escalate and mitigate risks, maintaining strong controls and a robust risk and compliance culture across all client engagements.

Strategy

• Develop long term strategic and tactical client level plans, including client engagements and stakeholder mapping, integrated into the overall account plan and in alignment with the coverage partners.
• Define digitization agenda in the assigned portfolio that would drive client loyalty, wallet share growth, and share of mind.
• Partner with specialized team (in Cash, Trade and SC Prism FX) as appropriate to create additional capacity to deliver on client requirements.
• Identify Cash and Trade business opportunities, structuring and pitching appropriate solutions, making effective pitches, and delivering client mandates seamlessly.
• Collaborate with implementation, client management and service teams to ensure consistent and superior client experience.
• Develop jointly with the Product teams an operating plan to meet country revenue targets for Cash and Trade in line with the overall Transaction Banking sales strategy. 

Business, Financial Targets & Processes

• Deep understanding of clients’ operating environment including day to day transactional flows, cash investment needs, trading cycles, and operational banking requirements.
• Cash: Drive OPAC balances and liabilities to agreed levels as per scorecard.
• Trade: Drive utilization on Trade Assets and Contingents to agreed levels as per scorecards.
• Drive healthy sales pipeline and closures through business origination activity.
• Execute activities in line with TB sales pipeline and deal review policies.
• Support in RFP responses, client pitches and ensure successful conversions, seek feedback and corrective actions for unsuccessful bids.
• Provide pricing in line with Cash and Trade pricing policy for flow opportunities (e.g. OPAC, bank guarantees, additional accounts, etc.)
• Manage deal execution, maintain oversight on implementation, and ensure revenue realization.
• Identify SC Prism FX cross-sell opportunities (as appropriate) and pass on the lead to the relevant teams.

Risk Management

• Take the initiative regarding regulatory, reputational, and ethical matters, taking the initiative for providing proactive advice to clients.
• Ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations.
• Ensure appropriate TB inputs are incorporated in BCA / Term sheet / Pre-Screening review / Credit.
• Effectively identify, escalate, mitigate, and resolve risk and compliance matters.
• Ensure there are appropriate frameworks in place so that the Cash and Trade Sales business is carried out within the Group’s risk appetite and risks are appropriately managed in conjunction with Head CIB Client Coverage, TB product partners, direct reports, and other stakeholders.
• Embed the Group’s values and code of conduct and develop a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations among employees.
• Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate escalation to Group/governance committees, as appropriate. 

Client Centricity

• Understanding of the client business model, industry, and overall ecosystem. 
• Understand the client’s needs and challenges and create solutions to address accordingly.
• Work in cohesion with RMs and CMs as relationship Management team.

Client team

• Pro-actively lead cash and trade opportunity development with coverage partners and product teams.
• Execute activities in line with sales pipeline policy and apply sales discipline.
• Collaborate with other specialized teams on identified cross-sell opportunities.
• Collaborate with implementation, client management and service teams to ensure consistent and superior client experience.

Ideation/Pitches

• Take the lead in identifying explicit and implied client needs, engaging key influencers and decision makers, developing solutions and leading proposals and pitches to clients.
• Leverage Structured Solutions team / Treasury solutions and TB Product expertise for complex solutions.
• Replicate unique solutions across clients.
• Provide input to Product Managers on evolving client and competitor landscape.

Execution

Manage the execution (as per internal guidelines) through to revenue realization.

• For complex bespoke deals work along Structured solutions team both in respect to cash & trade
• Monitor Cash and Trade driver growth.
• Monitor usage of channels.
• Ensure that any post sales service issues identified are managed appropriately by Client Service Group or Premier Service Management. 

Governance

• Build strong & deep relationships with regulatory authorities and local industry bodies, and ensure the business is ahead of the regulatory change agenda.
• In conjunction with CEO, CIO & Compliance, proactively engage local and global business & functional partners and stakeholders to drive the TB Transactional Sales agenda and ensure alignment.
• Promote the SC brand and Group Code of Conduct – exemplify the values of the Group in all undertakings.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 

Key stakeholders

• Internal
• Country Head of CIB/CEO and Coverage Team (RMs, CMs and CAs)
• Country and Regional TB Heads 
• Country and Regional Heads of Products / Segments
• Country and Regional Heads of Functions 
• Specialized teams within TB (SSD, SC PRISM FX, VMT, etc)
• External
• Represent Standard Chartered Bank and Transaction Banking with all stakeholders including Clients and industry players. 

Other Responsibilities

• Embed Here for good and Group’s brand and values in Kenya/CIB/TB Corporate Sales ; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)
• Regional Transaction Banking Sales Executive for assigned clients 
• Skills and Experience
• Strategic Sales Planning, Pipeline discipline
• Origination and spotting new business
• Client Relationship Management
• Disruptive Innovation
• Knowledge of Cash Product
• Knowledge of Trade and Working Capital 

Qualifications

• Education- Bachelor’s Degree or Advanced Degree (in a business-related discipline preferable)
• Training- Certification in advanced trade, working capital / cash
• Practitioner with advanced / expert cash and or trade, working capital knowledge.
• Membership- Preferably in cash management, trade and working capital
• Certifications- Preferably in cash management, trade and working capital
• Languages- English 

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Affluent Segment CVP (Customer Value Proposition) Manager at Standard Chartered 

Job Summary

This role is responsible for designing and implementation of the Affluent Client Value Proposition (CVP) to support in our strategy to be the leading international wealth manager.

Key for this role will be accountable for defining, owning and continuously innovating an end to end value proposition for Affluent Clients to deliver a compelling, differentiated and commercially sustainable proposition across products, pricing, experiences, privileges, partnerships and service models that enhances capability and consistency in client acquisition, client growth and client retention.

Key Responsibilities

Strategy 

• Develop an Affluent Proposition that speaks to driving our wealth solutions to remain as the leader in the market.
• Execute the Affluent strategy, by spearheading all Segment initiatives by working very closely with all stakeholders: Client Relationship/marketing/ Compliance/ Risk teams.
• Keep the Affluent CVP relevant by re-designing and revamping the offering using market information on changing client behaviour and needs, by running client surveys and research with the aim of developing a proposition that responds to the client needs and other wants.
• Work closely with the product managers to develop an understanding of the competitive landscape and market share and identify prospective partners who can address customer needs and accelerate growth.
• Create awareness to both internal & external clients on the Affluent CVP.
• Design relevant campaigns to support performance of frontline to meet and exceed targets and monitor and track campaign performance and results; use these learnings for future campaigns and share best practices.
• Manage the communication and events calendar for the Affluent Segment and ensure budgets are not surpassed.
• Work with partnerships team to onboard partners deemed relevant in offering solutions in line with our Affluent client needs.
• Drive client experience by monitoring Net Promoter Scores performance and formulating strategies to address negative feedback and grow client favour, including at all physical touchpoints (Priority Centres etc)
• Liaise with the Group and Region on Affluent CVP initiatives.

Business

• Identify, assess, and support partnership opportunities contributing to Affluent Banking business strategy – identification of business models, innovation opportunities, strategic alignment and go to market plans.
• Close monitoring and analysis on competitor landscape and market share.
• Oversee programs and projects with strategic internal & external partners, manage overall expectations, handle and resolve business and technical issues.
• Work with Corporate Affairs Brand & Marketing in managing Affluent customer events.
• Work closely with Client Experience to ensure simple and streamlined client journeys are deployed.
• Work closely with Conduct & Financial Crime Compliance and Risk teams to ensure CVP delivery is within the governance construct.

Processes

• Work closely with Product Managers and client experience to execute on simple processes in solution delivery. 
• Identify areas for process improvement and recommend ways to increase functional effectiveness and improved operational efficiencies.
• Provide direction and guidance to develop and articulate CVPs that translate into effective and strong communication strategy at all customers touchpoints.
• Strategize with cross-functional teams on the design, execution, and measurement of partnership programs, campaigns, and events to drive partner-influenced opportunities and drive the growth of Affluent.

People & Talent

• Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from the team and work in collaboration with risk and control partners.

Risk Management

• Provide leadership around Risk Management, both reputational and operational to ensure they are proactively identified and mitigated in country and all issues are timely reported/escalated in line with Group and local policies and procedures.
• Coach and manage the team in these matters and ensure they are adequately trained in and cognisant of regulatory, reputational, and ethical risks.

Governance

• Compliance with external and internal regulations/policies on Ops, Credit, Reputational and People Risk.
• The implementation of Risk Type Global policies across the Cluster, and as appropriate, the maintenance of Business Policy/ Country addendum.
• Ensure that risk assurance processes are in place across the Cluster to provide evidence of proactive risk management of the Risk Type and compliance with policy.
• Ensure that the Risk Type is properly represented at the relevant Business/ Country Risk Committees.
• Ensure that Risk Management responsibilities and processes for the Risk Type are properly communicated across the Business/ Country to all staff impact.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Support the Affluent and Wealth team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture. 

Key stakeholders

• Head, Affluent and Wealth Management
• Head, Client Relationships
• All Product Managers & Product Specialists
• Head, Client Experience
• Wealth & Retail Banking Operations
• Branch Managers
• Relationship Teams

Skills and Experience

• Data Analytics
• CVP Understanding/ Experience
• Strategy Development
• Spot Opportunities
• Solve Problems
• Take the Lead
• Build Resilience

Qualifications

• Education
• Bachelor’s Degree Required – MBA (Strong Advantage)

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Premium Executive (Nanyuki Branch) at Standard Chartered Bank 

Key Responsibilities

• Drive client engagement in line with coverage model. 
• Engage premium clients by identifying and meeting needs via cross sell of retail banking products. Primary focus will be on increasing penetration of wealth and insurance along with improving CASA AUM.
• Follow the applicable contact management approach to drive engagement with premium clients. Execute applicable sales campaigns as designed and released by country segment teams 
• Drive ‘Needs based conversations’ with clients to provide suitable products. Focus on building relationship via consultative selling approach 
• Meet or exceed applicable scorecard targets 
• Handle Client led product requests triggered via Cliient Engagement Systems (CEMS) leads. 
• Follow up and manage expectations of clients to ensure timely processing of sales transactions 
• Help drive digital adoption within the portfolio 
• Support on boarding of premium clients and create a pipeline for upgrade to priority segment
• Embed Here for good and Group’s brand and values as part of Premium executive team
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. 

Portfolio Management

• Drive portfolio growth through existing to bank (ETB) and increased product per customer (PPC) ratio.
• Based on client profile, map client potential and work towards up streaming to Wealth Management Solutions

Risk Management 

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• Remain at alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Operational Risk Policy

• Ensure understanding of the Group’s Risk Management Framework including relevant Operational Risk Framework ownership. Ensure a full understanding of the risk and control environment in area of responsibility

Governance 

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. 

Know Your Customer

• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:
• Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers
• Ensure you are trained in combating money laundering
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Internal  

• Wealth Specialist
• Branch Managers
• Reginal Managers
• Quality Analyst
• Universal Bankers
• CDD and Operations teams
• External     
• Customers (Current and Potential)

Other Responsibilities

• Embed Here for good and Group’s brand and values in team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

QUALIFICATIONS

• Academic or Professional Education/Qualifications in any higher institution
• 3 years in relevant portfolio management experience or related relevant experience
• Licenses and Certifications/accreditations; Wealth Management

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Premium Executive (Chiromo Branch) at Standard Chartered Bank

Key Responsibilities

• Drive client engagement in line with coverage model. 
• Engage premium clients by identifying and meeting needs via cross sell of retail banking products. Primary focus will be on increasing penetration of wealth and insurance along with improving CASA AUM.
• Follow the applicable contact management approach to drive engagement with premium clients. Execute applicable sales campaigns as designed and released by country segment teams 
• Drive ‘Needs based conversations’ with clients to provide suitable products. Focus on building relationship via consultative selling approach 
• Meet or exceed applicable scorecard targets 
• Handle Client led product requests triggered via Cliient Engagement Systems (CEMS) leads. 
• Follow up and manage expectations of clients to ensure timely processing of sales transactions 
• Help drive digital adoption within the portfolio 
• Support on boarding of premium clients and create a pipeline for upgrade to priority segment
• Embed Here for good and Group’s brand and values as part of Premium executive team
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. 

Portfolio Management

• Drive portfolio growth through existing to bank (ETB) and increased product per customer (PPC) ratio.
• Based on client profile, map client potential and work towards up streaming to Wealth Management Solutions

Risk Management 

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• Remain at alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Operational Risk Policy

• Ensure understanding of the Group’s Risk Management Framework including relevant Operational Risk Framework ownership. Ensure a full understanding of the risk and control environment in area of responsibility

Governance 

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. 

Know Your Customer

• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:
• Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers
• Ensure you are trained in combating money laundering
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Internal  

• Wealth Specialist
• Branch Managers
• Reginal Managers
• Quality Analyst
• Universal Bankers
• CDD and Operations teams
• External     
• Customers (Current and Potential)

Other Responsibilities

• Embed Here for good and Group’s brand and values in team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

QUALIFICATIONS

• Academic or Professional Education/Qualifications in any higher institution
• 3 years in relevant portfolio management experience or related relevant experience
• Licenses and Certifications/accreditations; Wealth Management

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Premium Executive (Eldoret Branch) at Standard Chartered Bank

Key Responsibilities

• Drive client engagement in line with coverage model. 
• Engage premium clients by identifying and meeting needs via cross sell of retail banking products. Primary focus will be on increasing penetration of wealth and insurance along with improving CASA AUM.
• Follow the applicable contact management approach to drive engagement with premium clients. Execute applicable sales campaigns as designed and released by country segment teams 
• Drive ‘Needs based conversations’ with clients to provide suitable products. Focus on building relationship via consultative selling approach 
• Meet or exceed applicable scorecard targets 
• Handle Client led product requests triggered via Cliient Engagement Systems (CEMS) leads. 
• Follow up and manage expectations of clients to ensure timely processing of sales transactions 
• Help drive digital adoption within the portfolio 
• Support on boarding of premium clients and create a pipeline for upgrade to priority segment
• Embed Here for good and Group’s brand and values as part of Premium executive team
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. 

Portfolio Management

• Drive portfolio growth through existing to bank (ETB) and increased product per customer (PPC) ratio.
• Based on client profile, map client potential and work towards up streaming to Wealth Management Solutions

Risk Management 

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
• Remain at alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to: “Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers”.

Operational Risk Policy

• Ensure understanding of the Group’s Risk Management Framework including relevant Operational Risk Framework ownership. Ensure a full understanding of the risk and control environment in area of responsibility

Governance 

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner. 

Know Your Customer

• Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:
• Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers
• Ensure you are trained in combating money laundering
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Internal  

• Wealth Specialist
• Branch Managers
• Reginal Managers
• Quality Analyst
• Universal Bankers
• CDD and Operations teams
• External     
• Customers (Current and Potential)

Other Responsibilities

• Embed Here for good and Group’s brand and values in team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

QUALIFICATIONS

• Academic or Professional Education/Qualifications in any higher institution
• 3 years in relevant portfolio management experience or related relevant experience
• Licenses and Certifications/accreditations; Wealth Management

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Insurance Specialist at Standard Chartered Bank

Key Responsibilities

• Strategy

Sales Management: 

• Collaborate with the frontline staff to provide Professional Insurance Planning services & Presales information, Meeting Potential customers. 
• Analyse customers’ financial situation and identify their financial needs; recommend relevant Insurance solutions to best suit their needs. 
• Recommend and decide appropriate sales distribution and delivery channels and provide quality after sales – services to maintain the customer relationship & solicit referral business to expand the customer base. 
• Working closely with frontline staff to optimize the sales results. 
• Continuous Product training & development across the specific segment. Sales activation across Job families. 
• Manage sales productivity by doing joint review with Segments Heads.
• Establish a comprehensive sales process for products and services and guide its implementation across all segments and branches. 
• Support product development & deployment of appropriate systems and procedures to support sales and service for Banca. 
• Increase in penetration of Insurance products across client segments.
• Organize and deliver and present at least 1 segment specific webinar each week. Support may be obtained from Insurance Service Provider (ISP) or external stakeholder.
• Report to segment head daily on team participation. 
• Organize at least one sales meeting and one training meeting weekly for segment front-liners. 
• Manage leads via Client Experience Management System (CEMS) and ensure 80% of the leads have been actioned on. 
• Bancassurance CVP Management: 
• Look after and deliver a strong Client Value Proposition (CVP) for all bancassurance products. 
• Work with product managers to identify market growth/ cross-sell opportunities to increase product holdings and improved revenues. 
• Initiate, execute and manage marketing programmes and strategies in line with business. 
• Active analysis and review of all customer bases to understand customer profiles, behavioural and lifestyle traits (including product holding mix, revenue contribution, behavioural/ lifestyle analytics) to identify opportunities for increasing customers’ insurance wallet share (total value). 
• Keeping abreast of market competition, industry practices and best practices to constantly improve on overall business performance. 
• Ensure brand compliance for all above and below-the-line communication according to local/ global Bank’s and relevant Insurance Partner standards.
• Portfolio Management: 
• Proper tracking of Bancassurance Products sales (volume/revenue) to ascertain quality, growth trends etc across the support branches/channels. 
• Proper management of Banca compliance processes that guide sales processes and product management to mitigate mis-selling and ensure Treat Customers Fairly (TCF) applies. 

Marketing Management: 

• Help plan and implement marketing strategies to acquire, expand and retain profitable relationships and grow market share. 
• Identify target customers’ financial, insurance and service needs: review, recommend and implement products / service offering in liaison with Product Manager. 
• Provide assistance in directing, motivating, training and coaching sales distribution / delivery staff. 
• Processes 
• Establish a comprehensive sales process for products and services and guide its implementation across all segments and branches. 
• Support product development & deployment of appropriate systems and procedures to support sales and service for Banca. 
• Increase in penetration of Insurance products across client segments. 

People & Talent 

• Key Talent Themes required for a successful Insurance Specialist: 
• Influence: Action Orientation, Courage 
• Work style: Connectivity between Sales & Customer Centricity, Delegator, Planner 
• Relationship: Accountability, Builder, Contribution, Encourager 
• Thought Process: Growth Orientation, Performance Orientation 
• Governance & Risk Management 
• Ensure internal controls are in place, monitor for compliance, review for changes in systems, policies & regulations. 
• Fully comply with all policies, procedures, Key Control Standards to achieve satisfactory audit grades in local & Group audits. 
• KYC / money laundering: Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to identifying our customer, knowing our customer, reporting suspicious transactions, safeguarding records and not disclosing suspicions to customers. 
• Support the Business head and Business unit head in driving Operational Risk Framework (ORF) management and compliance effort at the business and unit level respectively. 
• Regulatory & Business Conduct 
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.   
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. 

Key stakeholders

• External          
• Customers- Engagement and relationship management         
• Internal 
• Segment General Managers and one downs- Segment collaboration/coaching     
• Branch managers and Team Leaders- Support & partnership to deliver superior customer     
• Investment Advisors and Relationship Managers    
• Other Wealth Specialists- Consultation / advise to customers          
• Technology and Operations support on customer requests, issues 
• HR & L&TD for training     

Qualifications

• Education-Degree in any business-related field 
• Certifications-Certificate of proficiency  

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Relationship Manager (Mombasa) at Standard Chartered Bank

Job Summary

As a Standard Chartered Relationship Manager, you’ll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank’s strategic objectives. You’ll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth and Retail Banking

We are an international bank serving individuals and businesses in the world’s most dynamic markets and help manage and grow their wealth and expand their businesses at home and overseas through our inter-connected global network.

Key Responsibilities

The role holder will be responsible for establishing and maintaining strong client relationships which will translate into revenue and growth for the bank through the acquisition of High-Net-Worth Clients (i.e., clients with bankable net worth of above $0.5m) 

The growth metrics measured include:

• Grow the number of High Net Worth (HNW) Clients
• Growth in Net New Money (NNM)
• Growth in Product per Client
• Revenue growth (Increase in Revenue per Client)
• Adhere to Bank’s Operational Risk and Compliance processes
• Provide outstanding client experiences. 
• Organised, follow-up leads, complete and record appointments, close customer requests
• Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. 
• Keep abreast of market trends, new product offerings and the latest campaigns.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the group’s values and code of conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

• Banking knowledge and sales experience.
• Knowledge and experience in providing complex wealth solutions.
• Outstanding relationship management skills for affluent and ultra-high clients.
• Good understanding of wealth products.
• Market awareness and  commercial acumen.
• Work in a flexible and agile way.
• Courageous, creative, responsive, and trustworthy.
• Thrives in an international environment.
• Maintains a high standard of personal conduct and lives our valued behaviours

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Wealth and Retail Banking Graduate Programme Kenya 2026 at Standard Chartered

• Requisition Number:  43845
• Job Location:  Nairobi, KEN
• Work Type:  Office Working
• Employment Type:  Graduates
• Posting Start Date:  07/01/2026
• Posting End Date:  28/02/2026

Job Description: 

About the Wealth and Retail Banking team

We serve more than 13 million individuals and small businesses, with a focus on the affluent segment which encompasses Private Banking, Priority Private, Priority Banking, and Premium Banking. Within the mass retail sector, our strategic focus is on emerging affluent clients who will progress in their wealth journey with us, forming the future pipeline of affluent clients. 

We’re a leading wealth manager in Asia, Africa and the Middle East, and our deep local presence and international network enables us to capture the strong structural tailwinds which are driving cross-border wealth flows. Our comprehensive product offerings span across deposits, payments, financing, advisory, investments and bancassurance. 

About the Graduate Programme – how you’ll learn and grow

Join a skills-first organisation where your potential matters more than your background. From day one, you’ll build the skills that matter – through real-world projects, mentoring, and tailored learning journeys.  Our 12-month graduate programme is designed to accelerate your development and set you up for long-term success. You’ll benefit from:

• Structured learning: Classroom training combined with hands-on experience 
• Global collaboration: Work with diverse teams and experienced leaders 
• Skill development: Build technical expertise and professional capabilities

In addition to continuous learning opportunities, you’ll be given early responsibilities and be able to make extensive connections across different teams, including:  

• Affluent Banking: Accelerating wealth growth for our affluent clients – Personal, Premium, Priority, Priority Private and Private Banking. 
• Wealth Solutions: Committed to building, managing and protecting client’s wealth. 
• Digital Banking:  Using data and NextGen technology to deliver personalised banking solutions.   
• Bancassurance Performance and Analytics: Supports the business through the application of data, AI, and analytics to enhance performance.  

Bring the skills and we’ll help you to grow 

• We believe that diverse skills drive innovation, which is why we welcome students from all degree disciplines and encourage applicants from diverse backgrounds: 
• Strong academic performance and extracurricular involvement
• Team players with agility and resilience
• Analytical thinkers with attention to detail
• Passion for dynamic, fast-paced environments
• Excellent project management and communication skills
• Have a permanent legal right to work in the country you’re applying to
• You must be a final year student, able to start full-time employment in July 2026.

Key Dates

Start Date: July 2026. 

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Client Coverage Internship Programme Kenya 2026 at Standard Chartered

• Requisition Number:  45287
• Job Location:  Nairobi, KEN
• Work Type:  Office Working
• Employment Type:  Intern
• Posting Start Date:  07/01/2026
• Posting End Date:  01/03/2026

Job Description: 

Client Coverage Internship Programme – 2026

When you join our Client Coverage team, you’ll collaborate across teams to solve problems, spot opportunities, and deliver sustainable outcomes – for clients and for the Bank. With our unique global footprint, your work will have reach and relevance, partnering with governments, financial institutions, corporations, and investors on projects that shape the future of finance.

Globally, our Client Coverage teams are part of our Corporate and Investment Banking (CIB) function, managing and developing our client relationships. We work across the global network together with our product partners to deliver working capital, financing, trade, cash and financial markets solutions for our clients. 

Join us if you want to work with some of the most influential local and global corporates in your geographies. You’ll get the opportunity to work with lots of different teams within the Corporate & Investment Banking (CIB) business function and more broadly across the Bank.  

About the Internship Programme – how you’ll learn and grow

Join a skills-first organisation where your potential matters more than your background.  You’ll get the opportunity to work alongside talented professionals, tackle real business challenges, and discover what it’s like to be part of a global organisation. You’ll build valuable skills, contribute to innovative projects, and form connections to last throughout your career. Many interns go on to join us as graduates – this could be where your journey begins.

The programme will support your skills development:  

• 10-week summer internship 
• A structured induction and orientation 
• Classroom learning on our products, platforms and business 
• On-the-job training and technical seminars 
• Support from managers, mentors and buddies 
• Networking events with senior leaders 
• Opportunities to contribute to community initiatives.  

Where you could work

You’ll be placed into one of the following teams:

• Corporate Coverage: Partnering with top-tier multinational, local and middle-market clients to deliver tailored banking solutions – from cash management, and trade financing to lending, capital markets, and advisory services.   
• Financial Institutions Coverage: Partnering with a diverse client base across banking, insurance, asset management, public sector, and private equity.  The team plays a key role in delivering solutions across financing, risk management, cash and securities, and investment strategies. 

Roles 

• Our industry leading bankers will help you join one of the specialties below. As part of our assessment process, we help you learn more about the opportunities and determine which best suits your skills, attributes, and interests. Whichever route you take, you’ll gain hands-on experience and become an integral part of the team.  

Assistant Relationship Managers 

• Support Senior Relationship Managers in the execution of deals, coordination between clients and product partners, and account planning and business approvals. Sales responsibilities will be assigned to you, and you’ll work with multiple stakeholders to identify opportunities.  

Credit Analysts 

Assist Relationship Managers in managing risk, structuring deals, and monitoring existing clients. You’ll gain a deep understanding of our CIB products and how they are structured. You’ll also conduct credit, financial, and industry risk analysis, as well as learn about environmental, sustainability, and reputational risk types and how we manage them.  

Bring the skills and we’ll help you to build your career

We believe that diverse skills drive innovation, which is why we welcome students from all degree disciplines and encourage applicants from diverse backgrounds. You’ll have:  

• Strong academic performance and extracurricular involvement. 
• The ability to work in a team with agility and resilience.
• Ability to think analytically with strong attention to detail. 
• A passion for dynamic, fast-paced environments.
• Excellent project management and communication skills.
• The permanent legal right to work in the country you’re applying to. 
• You must be a penultimate year student and available to intern in June 2026* and start full-time in July 2027.  

Key Date

• Start Date: June 2026.  

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Global Internship Programme at Standard Chartered—Apply Now!

If you’re looking for hands-on banking internships for undergraduates, that provide an immersive experience of what it’s like to work in a global organisation, look no further. Learn more about our internship opportunities below!

Our 10-week Global Internship Programme allows you to work directly on real-world problems to hone your skills, create lasting relationships and learn about your strengths. The Global Internship Programme is intended to create a pipeline to the International Graduate Programme and other full-time roles.

What you’ll experience

Our summer internship programmes allow you to work directly on real-world problems and build your business skills. You’ll take an active role in supporting and driving innovation, creating lasting relationships and connections along the way. 

From roles in Wealth and Retail Banking and Investment Banking, to Technology and Audit roles,  internship jobs like ours are designed to equip you with the knowledge you need to build a career in banking. Our internships are also a pipeline into our graduate programmes – if you do well, you could get a job offer at the end of the programme.  

Global Internship Programme

About the programme

• The Global Internship Programme is the Bank’s structured Internship programme. These Internships typically take place during June – August for 10 weeks
• All interns will join a Standard Chartered country induction, receiving a welcome to the Bank.
• During the internship, interns will be exposed to the inner workings of our business to provide real work experience.
• Interns will be paired up with a ‘buddy’ from the International Graduate Programme to set
• you up for success during your internship and provide you insights into what could be your
• next role as an IG.
• High performing Interns will be eligible for placement in the Bank’s International Graduate
• Programme. For Financial Markets and Transaction Banking, there is an opportunity to be
• considered for other full time entry level roles.

We recruit interns for the following business areas

• Commercial Banking
• Global Banking
• Transaction Banking
• Financial Markets
• Corporate Finance
• Retail Banking
• Wealth Management
• Risk & Conduct, Financial Crime and Compliance
• SC ventures

Eligibility

To apply for an Internship position, you must have the legal right to work on a permanent basis in the country for which you’re applying for the full duration of the internship. If you’re applying in the US, you must have the legal right to work on a permanent basis. If you are applying for an internship in the UAE, Qatar, or Saudi Arabia, priority will be given to the nationals of the country in question. However, we will also consider applications from other Arab nationals.”

Interns must be in their penultimate (second to last) year of study. We will accept internship applications from final year students who are required to complete mandatory National or Military service after graduation.

The Bank does not sponsor work permits for the purposes of Internships.

Evaluation

All Interns participating in the Bank’s Global Internship Programme will be evaluated during the 10th week of employment. Evaluations will be used in final recruitment decisions for the International Graduate Programme and other full-time roles is an opportunity to be considered for other full-time entry-level roles with an aim to provide an offer before the internship is completed.

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Learning and growth experience

Throughout your internship programme you’ll be encouraged to seek feedback that will help you grow and develop your knowledge, skills and experience. 

At the end of the programme, you’ll be evaluated.  Our intention is to help you see where your strengths are and whether there are any opportunities for you to further develop.

We’re looking to identify potential, which means the experience you gain at the Bank could lead to a job offer to join our graduate programme.