Start Your Career in the Customer Service Industry with Generation Kenya!
Are you passionate about helping customers and ready to
start a rewarding career in customer service? Generation Kenya is now enrolling
for the Digital Customer Service Program — a 9-week hands-on
online learning experience designed to equip you with the technical and soft
skills needed to land jobs with top employers in this fast-growing field.
Program Overview
Launch your future as a Digital Customer Service
Agent! During this hybrid (online + mentorship) training, you’ll gain
practical experience, industry-relevant skills, and direct access to employers
ready to interview you after completing the program. Generation Kenya provides
full support, guidance, and mentorship throughout your learning journey and
beyond.
Career Opportunities After Training
Upon completion, you’ll be prepared for exciting roles such
as:
- Digital
Customer Service Agent
- Customer
Service Specialist
- Telesales
Specialist
- Call
Centre Executive
- Collection/Repayment
Agent
- Customer
Relations Specialist
Who Can Apply
This opportunity is open to individuals who meet the
following criteria:
- Aged
between 22–35 years
- Achieved
a minimum mean grade of C- (with at least a C- in English)
- Hold
a Diploma or higher qualification
- Currently
unemployed or working on a zero-hours contract
- Available
full-time (at least 8 hours daily) for online learning
- Comfortable
with making up to 150 calls per day
- Willing
to work in shifts, including late-night hours
- Ready
to accept a minimum salary of Ksh 15,000 plus commission
No prior work experience is required — just enthusiasm,
discipline, and readiness to learn!
What You’ll Gain
- Industry-relevant technical
and soft skills for customer service and sales
- Mentorship
and coaching during and after the program
- 90-day
placement support upon graduation
- Resume
building, mock interviews, and ongoing career
guidance
Technical Skills Covered
- Customer
Service: Understanding professional expectations and digital communication
- Sales:
Applying tactics to close sales effectively
- Content
Moderation: Managing online communities and enforcing policies
- Collections:
Learning negotiation and persuasion techniques
- Typing
Skills: Enhancing speed and accuracy
- Using
Digital Tools: Navigating digital platforms efficiently
Behavioural Skills Developed
- Growth
Mindset – Overcoming challenges and adapting to change
- Persistence –
Staying motivated to meet performance targets
- Personal
Responsibility – Taking ownership and delivering results
- Customer
Focus – Providing exceptional service to meet client needs
Why Join Generation Kenya?
- Coaching: Dedicated
instructors who guide you through every step
- Resume
Building: Create a strong CV that stands out
- Interview
Preparation: Mock interviews with feedback from professionals
- Ongoing
Support: Continued mentorship and job placement assistance even
after graduation