Financial Institutions Solution Sales Specialist at Citi
Job Overview
The Financial Institutions Solution Sales Specialist, is
responsible for the structuring of Treasury & Trade Solutions (TTS)
solutions across Commercial Banks and Central Banks for select portfolio of
clients in Sub-Saharan Africa.
Business Objectives:
- To
meet the primary business and revenue growth goal across the portfolio of
clients
- Business
Development and Wallet share growth in the FI segment across Commercial
banks and Central Banks for TTS solutions
Core Responsibilities:
- Build
the strategy for the FI business – across identification and growth of new
business segments, new clients and new flows with a core focus on
digitization and market share growth
- Establish,
nurture and lead relationships with senior client buying centers for all
key clients typically at the level of EDs/GMs and CXO’s.
- Be
recognized as a thought leader in the industry and work with customers to
provide an enabling solution, 1st to market in an evolving business
environment.
- To
penetrate deeper and grow market share across Commercial Banks and Central
Banks to further consolidate our position as a top correspondent through
implementation of various strategies including “Bank for Banks” to help
our bank clients compete with growing fintechs in the cross-border
payments space.
- Build
productive working relationships with partner groups across
regional/global sales teams, product, operations & technology, legal,
compliance, coverage and market teams. Be involved in cross-functional
workgroups to ideate and implement actions that improve customer
experience with Citi TTS
The complexity of the FI segment stems from:
- Impact
of regulatory guidelines and restrictions
- Credit
linkages
- Reciprocity
orientation
- Incumbent
should possess specialized product knowledge of TTS products, keen
understanding of the FI segment and the ability to build senior
relationships. In addition, the incumbent has to:
- Work
with coverage teams, regional and global FI teams, product teams regional
bank partners amongst others
- Ability
to deal with uncertainty and change due to internal requirements and
regulations change and adapt strategy
- Evolving
buying centers- like Chief Digital officer and teams and stay on top of
changing key decision maker networks across client segments
- Achieving
an aggressive revenue growth number in a highly competitive market by
selling a diverse portfolio of 10+ products/sub-products
- Maintaining
customer relationships across diverse functions like Accounts, Treasury,
Marketing, Purchase, IT etc. to ensure appropriate coverage across buying
centers
Financial/ Budgetary:
- Delivering
revenue growth goals across select client portfolio Sub-Saharan Africa,
with a specific focus on Commercial banks and Central Banks
- Handling
a 40+ client base with another a few prospects
Key Deliverables:
- Manage
customer expectation with the existing resource base. To ensure customer
confidence despite instances of non or error-prone delivery due to
resource capacity constraints both in terms of people as well as system.
- Increasing
customer volumes/revenues in a competitive and dynamic environment
- Knowledge
depth within the cash and trade organization, for value-adding beyond
one’s normal scope of activities on an ongoing basis.
- Promote
team involvement in Process and Change Management within the myriad of
existing regulatory constraints.
QUALIFICATIONS
- Bachelor
Degree or Masters (preferred)
- Possess
specialized product knowledge in Cash and Trade across FI segment
- Prior
work experience in financial services experience in the areas described
above
- Relevant
experience in the field of transaction banking or relationship management
in cash and trade
- Ability
to quickly understand cash and trade product propositions, business
drivers, policies, customer needs and market and competition
- Managing
effectively, the success transfers from TTS regional and global cash and
trade sales teams
Underwriting Credit Analyst– C10 – NAIROBI at Citi
Job Overview
Underwriting Credit Analyst is responsible for owning the
Credit Risk Analysis for Citi Corporate Clients and being responsible for the
continuous monitoring of that portfolio. That includes the production of Annual
Reviews, Quarterly Reviews, and the support to Ad-Hoc Transactions and
Portfolio & Industry Reviews.
Key Responsibilities:
- Assess
the credit and financial strength of Citi’s Corporate Clients based in
Sub-Saharan Africa by performing fundamental credit analysis of
counterparties using both quantitative and qualitative factors.
- Complete
Credit Analysis Write-up Memos and assign internal ratings based on
independent assessment and judgement completed on the due diligence of the
client and industry knowledge to provide appropriate extensions of credit
remaining within Risk appetite.
- Continuous
monitoring of the covered portfolio, including following industry trends,
impacts to key relationships, and escalation of potential credit issues to
Senior Underwriters, Risk and Banking partners.
- Partnership
with applicable regional and industry stakeholders in Banking and
Independent Risk in the implementation of credit assessment and monitoring
standards for applicable portfolios.
Knowledge/Experience:
- Demonstrable
financial services experience, including 0-3 years of credit experience in
Banking, Credit Risk Management or equivalent credit experience. We also
encourage fresher to apply.
- Ability
to understand Citi policies and procedures with the ability to execute
change seamlessly.
- Intermediate
analytical skills, including an understanding of key financial components
like liquidity position, leverage profile with the ability to identify
root causes and trends and anticipate horizon issues.
Skills/Competencies:
- Assists
colleagues in identifying stretch opportunities to elevate individual and
team performance.
- Interpersonal
skills, with the ability to build relationships and exert influence with
and without direct authority.
- Organizational
skills with ability and willingness to work under pressure and manages
time and priorities effectively.
- Written
and verbal communication skills, with the ability to communicate clearly
and concisely to audiences of varying levels of seniority.
- Microsoft
Office (Word, Excel, and PowerPoint) skills.
Language: English – Read, Write and Speak.
Qualifications:
- BA/BSc
or higher degree in Business (MBA), or any other related subject.
Client Service Officer – Arabic Speaking (Hybrid) at Citi
Job Overview
- Are
you looking for a career move that will put you at the heart of a global
financial institution? Then bring your skills in analysis, problem solving
and communication to Citi.
- By
Joining Citi, you will become part of a global organisation whose mission
is to serve as a trusted partner to our clients by responsibly providing
financial services that enable growth and economic progress.
Team/Role Overview
The Client Service Officer’s principal responsibility is to
provide after-sales customer support to Citibank Clients through various
mediums of communication, primarily telephone and e-mail. The strategic
objective is to continually realign operational or delivery capabilities with
customer expectations. This involves the actual delivery of the product and
after-sales maintenance, which constitutes service quality that ensures
continued patronage from the client.
Client Service Officers are required to:
- Have
direct day to day interaction with customers
- Work
with internal partners to obtain answers/solutions to client inquiries
- Acts
as the advocate and impetus for process improvements within Citi.
- Engage
Citi business partners in a team effort to focus on issues and
opportunities that further differentiate Citi as an excellent service
provider
- Participate
in customer feedback, root cause analysis of issues and identification of
process improvement opportunities
- Manage
a portfolio of client relationships and ensure clients are satisfied with
and trained on the Citi products and services
What you will do:
- Serve
as a point of contact for clients, interacting with key teams to identify
and resolve client issues
- Ensures
customer inquiries are answered in an efficient and timely manner,
maintaining compliance with departmental standards
- Conduct
necessary analysis to address client needs
- Communicate
resolutions to clients
- Appropriately
assess risk when business decisions are made, demonstrating consideration
for the firm’s reputation and safeguarding Citibank, its clients, and
assets, by driving compliance with applicable laws, rules and regulations,
adhering to Policy, applying sound ethical judgment regarding personal
behavior, conduct and business practices, and escalating, managing and
reporting control issues with transparency.
What we’ll need from you:
- 1-3
years relevant experience
- Consistently
demonstrate clear and concise written and verbal communication in English
and Arabic
- Consistently
deliver high-quality customer service with focus on building client
relationship and achieving quality results
- Demonstrated
ability to present concepts and influence / lead change
- Proven
investigative, analytical and risk management skills with ability to
understand and interpret statistics and metrics
- Self-motivated
with high competency to follow through when facing obstacles
- Demonstrated
initiative and creativity in problem solving
- Ability
to organize own work and manage time
- Ability
to work independently within a team environment
- Excellent
technical skills (Excel, Word)
- Flexible
and adaptable approach to a constantly changing work environment.
Education:
- Bachelor’s
degree /University degree (Minimum Second Upper Classification or
Equivalent)
- Competency
in Arabic (Written and Spoken)
Client Service Officer (Hybrid) at Citi
Job Overview
- Are
you looking for a career move that will put you at the heart of a global
financial institution? Then bring your skills in analysis, problem solving
and communication to Citi.
- By
Joining Citi, you will become part of a global organisation whose mission
is to serve as a trusted partner to our clients by responsibly providing
financial services that enable growth and economic progress.
Team/Role Overview
The Client Service Officer’s principal responsibility is to
provide after-sales customer support to Citibank Clients through various
mediums of communication, primarily telephone and e-mail. The strategic
objective is to continually realign operational or delivery capabilities with
customer expectations. This involves the actual delivery of the product and
after-sales maintenance, which constitutes service quality that ensures
continued patronage from the client.
Client Service Officers are required to:
- Have
direct day to day interaction with customers
- Work
with internal partners to obtain answers/solutions to client inquiries
- Acts
as the advocate and impetus for process improvements within Citi.
- Engage
Citi business partners in a team effort to focus on issues and
opportunities that further differentiate Citi as an excellent service
provider
- Participate
in customer feedback, root cause analysis of issues and identification of
process improvement opportunities
- Manage
a portfolio of client relationships and ensure clients are satisfied with
and trained on the Citi products and services
What you will do:
- Serve
as a point of contact for clients, interacting with key teams to identify
and resolve client issues
- Ensures
customer inquiries are answered in an efficient and timely manner,
maintaining compliance with departmental standards
- Conduct
necessary analysis to address client needs
- Communicate
resolutions to clients
- Appropriately
assess risk when business decisions are made, demonstrating consideration
for the firm’s reputation and safeguarding Citibank, its clients, and
assets, by driving compliance with applicable laws, rules and regulations,
adhering to Policy, applying sound ethical judgment regarding personal
behavior, conduct and business practices, and escalating, managing and
reporting control issues with transparency.
What we’ll need from you:
- 1-3
years relevant experience
- Consistently
demonstrate clear and concise written and verbal communication in English,
French and Arabic
- Consistently
deliver high-quality customer service with focus on building client
relationship and achieving quality results
- Demonstrated
ability to present concepts and influence / lead change
- Proven
investigative, analytical and risk management skills with ability to
understand and interpret statistics and metrics
- Self-motivated
with high competency to follow through when facing obstacles
- Demonstrated
initiative and creativity in problem solving
- Ability
to organize own work and manage time
- Ability
to work independently within a team environment
- Excellent
technical skills (Excel, Word)
- Flexible
and adaptable approach to a constantly changing work environment.
Education:
- Bachelor’s
degree /University degree (Minimum Second Upper Classification or
Equivalent)
- Competency
in Arabic and French (Written and Spoken) is an added advantage