Internship | Job Vacancies at Geminia Life Insurance

Internship | Job Vacancies at Geminia Life Insurance

The Tribe Senti Internships- Cohort 3 at Geminia Life Insurance

The Tribe Senti Internships- Cohort 3

Customer Experience Intern

  • Overview: Enhance customer satisfaction and build client relationships in a service-driven role.
  • Qualifications:
    • A degree in the following fields: Communication, Public Relations, Marketing or any other related degree with relevant experience.
    • Must have graduated in the past five years.

Internship Period: 3 months

Location: Head Office (Nairobi)

Underwriting Intern

  • Overview: Supports the underwriting team in assessing risks, reviewing client information, and processing insurance applications.
  • Qualifications:
    • A degree in the following fields: Insurance, Actuarial Science, Financial Engineering, or any other related degree with relevant experience.
    • Must have graduated in the past five years.

Internship Period: 3 months

Location: Nairobi (Head Office)

Agency Servicing Intern

  • Overview: Supports the Business Development team by assisting in policy administration, client support, documentation, and ensuring smooth day-to-day servicing operations.
  • Qualifications:
    • A degree in the following fields: Insurance, Actuarial Science, or any other business related degree.
    • Must have graduated in the past five years.
    • Sales experience will be an added advantage.

Internship Period: 3 months

Location: Nairobi (Head Office)

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SENIOR CUSTOMER EXPERIENCE OFFICER AT GEMINIA LIFE INSURANCE

DEPARTMENT: CUSTOMER EXPERIENCE

JOB TITLE:  SENIOR CUSTOMER EXPERIENCE OFFICER 

REPORTING TO: OPERATIONS MANAGER

Learn more & apply: https://lnkd.in/dwb-cKgm

Application Deadline: 8th May 2026

JOB SUMMARY: 

This role serves the purpose of coordinating the team to ensure excellent delivery of Customer Experience Across all customer touch points, ensuring seamless flow of communication to Customers, active participation in gap analysis to identify areas of improvement and preparation of internal and external Customer Experience Related reports.

KEY RESPONSIBILITIES: 

  • Coordinate premium collection while maintaining strong relationships with partner institutions
  • Manage and respond to customer enquiries across all touchpoints to ensure a seamless experience
  • Oversee and streamline outbound client communication to enhance engagement and follow-ups
  • Process Individual Life benefits accurately and within set timelines
  • Conduct fund valuation for non-linked investments
  • Prepare and analyze premium deduction reports
  • Undertake rotational front office duties, ensuring excellent customer service delivery
  • Ensure all customer communications are clear, consistent, and effective
  • Develop customer messaging and email content in collaboration with Marketing and Corporate Communications
  • Lead and execute customer initiatives and campaigns aimed at improving customer satisfaction and retention
  • Prepare internal and regulatory reports in a timely and accurate manner
  • Perform any other duties as assigned by the authorized officer from time to time

MINIMUM REQUIREMENTS

  1. Bachelor’s degree in Marketing, Communications, or any other related field
  2. Diploma in Insurance or progress towards certification will be an added advantage
  3. Minimum of 4 years’ experience in customer service within the insurance industry
  4. Proficiency in the use of Customer Relationship Management (CRM) systems
  5. Excellent communication skills, both written and verbal
  6. Strong analytical and problem-solving skills
  7. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

PERSONAL COMPETENCIES

The successful candidate should be:

  • Creative, synthesizing information, harnessing skills, and applying good judgment to solve problems and make improvements.
  • Conscientious, demonstrating personal integrity and a desire to mentor others.
  • Relationship-oriented, building a project management team and fostering positive connections with clients and partners as well as other GL teams.
  • Poised, managing priorities, and producing quality work in complex and time-sensitive conditions.
  • Ambitious, taking the initiative to pursue new opportunities to develop professionally and help Geminia Life Insurance grow.
  • Communicative, using clear language to share ideas in writing and speech.

Geminia Life Insurance is on a mission to help solve today’s most pressing financial challenges and create a world where all people are financially empowered for uncertainties. As a Geminia Life insurance employee, you will be challenged, empowered, and mentored.

If you are passionate about this opportunity, apply now!

If you meet the criteria above and feel ready to take on the challenge, please click here: Senior Customer Experience Officer – Prefilled form

Information Security Analyst at Geminia Insurance Company

  • DEPARTMENT: ICT
  • REPORTS TO: IT Manager
  • Branch: Head Office – Westlands

PRIMARY PURPOSE:

  • Develop and implement the information security strategy for Geminia Insurance Company.
  • Oversee the security of both cloud and on-premises environments, ensuring robust cybersecurity measures, data privacy compliance, and effective risk management frameworks are in place.
  • as the focal point for all cybersecurity-related engagements and initiatives.

SPECIFIC RESPONSIBILITIES:

  • Develop and oversee the organization’s information security strategy, ensuring alignment with business objectives and regulatory requirements.
  • Develop, enhance, and implement information security policies, procedures, standards, and controls across the organization.
  • Lead the cybersecurity function and ensure adherence to security policies and standards across all business units.
  • Collaborate with IT, legal, and compliance teams to maintain a strong organizational security posture.
  • Ensure compliance with applicable data protection and privacy regulations, including GDPR and relevant local insurance regulatory frameworks.
  • Establish and maintain cybersecurity risk management programs to assess, mitigate, and monitor risks across cloud and on-premises environments.
  • Monitor security risks and ensure proper documentation, reporting, and remediation plans are in place.
  • Lead security audits, assessments, and regulatory reporting for internal stakeholders and oversight bodies.
  • Design, implement, and maintain enterprise security architecture and infrastructure security controls.
  • Implement and enforce best practices for identity and access management, network security, encryption, endpoint protection, and cloud security.
  • Develop, maintain, and test the cybersecurity incident response framework to ensure rapid detection, containment, and resolution of security incidents.
  • Establish a proactive threat intelligence capability to detect, respond to, and mitigate emerging cyber threats.
  • Conduct vulnerability assessments, penetration testing, and security reviews to continuously improve the organization’s security posture.
  • Provide cybersecurity oversight for third-party vendors and partners, including security due diligence and risk assessments.
  • Lead staff security awareness and training programs to promote strong cyber hygiene and compliance with security best practices.
  • Evaluate and implement advanced security technologies and frameworks to strengthen the organization’s cybersecurity capabilities.
  • Advise management on cyber risk trends, vulnerabilities, and mitigation priorities.

PERSON SPECIFICATIONS

Academic Qualifications

  • Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field.

Professional Qualification

  • Relevant certifications such as CISSP, CISM, CISA, CRISC, CCSP, CEH or equivalent are highly desirable.

Experience

  • At least 3 years of experience in information security roles, preferably in the financial or insurance sector.
  • Proven experience managing IT security.
  • Strong knowledge of regulatory compliance.
  • Experience handling security operations, incident response, and risk management in a complex IT landscape.
  • Hands-on knowledge of firewall management, endpoint security, SIEM, and IAM.

Read More & Apply

Database and IT Security Analyst at Geminia Insurance Company

DEPARTMENT: ICT

REPORTS TO: IT Manager

Branch: Head Office – Westland

PRIMARY PURPOSE:

  • To drive operational efficiency through the unified management and optimization of the organization’s data and security infrastructure.
  • To strengthen system reliability, resilience, and disaster recovery capabilities while maintaining a robust cybersecurity posture.
  • To ensure full compliance with the Insurance Regulatory Authority (IRA) guidelines, industry best practices, and internal governance standards.
  • To minimize system downtime, data loss, and vulnerability to security threats through proactive monitoring, risk mitigation, and continuous improvement initiatives.

SPECIFIC RESPONSIBILITIES:

Cybersecurity Leadership

  • Drive execution of the institution’s cybersecurity strategy and ensure effective implementation across departments.
  • Design, implement, and maintain enterprise security architecture and control mechanisms.
  • Develop and test the cybersecurity incident response framework.
  • Advise management and the board on cyber risk trends, vulnerabilities, and mitigation priorities.
  • Conduct vulnerability assessments and coordinate responses to incidents.
  • Oversee vendor cybersecurity compliance and manage third-party risk assessments.
  • Lead staff awareness and training initiatives to strengthen cyber hygiene.

Database Administration

  • Install, configure, and maintain database management systems.
  • Monitor database performance, optimize queries, and ensure high availability.
  • Perform regular backups, restores, and disaster recovery drills.
  • Implement database security policies and access controls.
  • Design and maintain schemas, indexes, and stored procedures.
  • Manage data replication, archiving, and purging strategies.
  • Provide technical support to developers and business units.
  • Maintain documentation of database configurations, processes, and performance metrics.

Compliance

  • Ensure compliance with IRA and relevant ICT security standards.
  • Develop and maintain ICT security and data management policies.
  • Support internal and external audits by providing evidence of control effectiveness.

PERSON SPECIFICATIONS

Academic Qualifications

  • Bachelor’s degree in computer science or related area.

Professional Qualification

  • Certification in IT security professional qualifications i.e., CISSP, CISA/CISM/CEH, CompTIA Security+, or other relevant security certifications.
  • Oracle Database Administration certification—Oracle Certified Professional (OCP)

Experience

  • At least 5 years’ experience in Security and Database administration with strong technical knowledge of database, network and operating systems security.

Required Skills and Attributes

  • Strong understanding of diverse security frameworks, methodologies, and processes, with hands-on experience in implementing technical security solutions such as firewalls, intrusion detection and prevention systems (IDS/IPS), and endpoint protection tools.
  • In-depth knowledge of TCP/IP protocols, network architecture, and network/security applications, with the ability to analyze, monitor, and troubleshoot network traffic for performance and security optimization.
  • Practical experience in conducting penetration testing, vulnerability assessments, and security audits, including interpreting findings and implementing effective remediation measures.
  • Comprehensive awareness of emerging cybersecurity threats, attack vectors, and threat intelligence sources, ensuring proactive defense and timely incident response.
  • High level of integrity and confidentiality.
  • Excellent interpersonal and communication skills.
  • Good analytical skills and attention to details.

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General Manager

The General Manager is responsible for driving and overseeing the Company’s strategic, commercial, and operational direction to ensure sustained performance, growth and innovation. This role involves driving business growth, expanding market presence, and ensuring operational efficiency, while aligning with the Company’s long-term vision and transformation goals. The role demands a dynamic leader who can navigate complexity, lead high-performing teams, and foster innovation in a fast-evolving market.

The General Manager will be responsible for leading revenue-generating functions, building strategic partnerships, and ensuring compliance with regulatory frameworks. Success in this role requires a blend of commercial acumen, industry expertise, and the ability to lead change and deliver measurable impact.

Qualifications & Experience:

  • Bachelor’s degree in business administration, Finance, or a related field. Master’s degree is an added advantage.
  • Professional qualifications in insurance (e.g., ACII) are preferred.
  • Minimum of 10 years of experience in business development within the insurance sector, with at least 5 years in a senior leadership role.
  • Strong understanding of insurance products, distribution channels, and regulatory environment.
  • Proven track record of driving business growth and achieving sales targets.
  • Experience in managing sales teams and multiple distribution channels.
  • Demonstrated experience in business development, transformation, and stakeholder engagement.
  • Exposure to ESG integration, digital innovation, and regulatory frameworks is highly desirable.

Key Competencies & Skills:

  • Strong leadership, team management, and strategic thinking skills.
  • Excellent negotiation and relationship management abilities.
  • Strong financial acumen and business analysis capabilities.
  • Ability to drive digital transformation and innovation in insurance sales.
  • Excellent communication and presentation skills.
  • High level of integrity, professionalism, and customer focus.
  • Strategic execution and commercial acumen
  • Stakeholder engagement and partnership building
  • Financial discipline and operational rigor
  • Results-oriented with a collaborative leadership style

Read More & Apply

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