Customer Operations Associate at Turaco
Customer Operations Associate – Kenya
About Turaco
It is existentially urgent to figure out a way to insure
people who are not insured. Turaco’s mission is to free people from the fear of
financial shocks. Our 25-year goal is to insure a billion people, doubling the
number of people insured in the world.
Turaco is a high-growth, well-capitalised fintech start-up
in Africa that brings a new innovative insurance model to emerging customers.
Turaco offers subscription-based insurance for the mass market bundled with
regular transactions that people are already doing. Turaco works through
partners to provide affordable insurance products that add real value to
people’s lives. At Turaco, we value simplicity, communication, and transparency
and strive to transform how insurance works. When it comes to claims, our goal
is to make the process as simple as possible and pay out fast.
Turaco embraces diversity and inclusion in the workplace –
we’re building a team where our differences complement each other and make us
stronger. We prohibit discrimination and harassment of any kind based on race,
colour, sex, religion, sexual orientation, national origin, disability, genetic
information, pregnancy, or any other protected characteristic.
Since launching in February 2019, Turaco has cumulatively
insured 4 million customers to date. Over the next 24 months, we are on track
to triple in size, and we’re looking for team members who can grow with us. To
learn more, visit www.turaco.insure
About the role
This role is the direct contact between Turaco and
customers/policy holders. The Customer Operations Associate will speak with
customers over the phone to explain insurance products, benefits, and payment
methods to customers. The Associate will also upsell and cross-sell other
products that are useful to the customer.
Roles and responsibilities
Telesales
- Engage
at least 100 customers daily on the phone to upsell or cross-sell Turaco
products while offering excellent customer service.
- Follow
up and close on initial sales contacts.
- Adjust
the sales script provided to better meet the needs and interests of
specific individuals within the potential customer list provided.
- Achieve
agreed-upon sales targets within the stipulated schedule.
Contact Center
- Explain
technical product features and answer potential and existing customer
questions about Turaco products.
- Understand
and strive to meet or exceed Customer Operations center metrics while
providing excellent, consistent customer service.
- Product
Knowledge: Learn and understand all products and partnerships undertaken
by Turaco.
- Register
new customers in our database and other data entry requests as needed.
- Address
customer inquiries regarding products and claims submission, amongst
others in a timely manner.
- Respond
efficiently and accurately to callers, explaining possible solutions and
ensuring that customers feel valued.
Claims Administration
- Initiate,
investigate, and process claims reported by Customers.
- Effectively
communicate with customers, medical service providers, and co-workers to
obtain all information needed to complete claims investigations.
- Obtain
and review claim information, company policies, and insurance policy
details to decide on the approval and/or settlement.
- Settle
insurance claims by evaluating the facts of a customer’s situation
surrounding the claim, the documentation provided, and determining whether
the loss is covered.
- Detect
fraud and deploy mitigation techniques while safeguarding customer
dignity.
Qualifications, Skills, and Experience
- Live
Turaco’s values – Push boundaries, Work with excellence, and Profound
respect for the individual
- A
College diploma or Bachelor’s Degree (or equivalent post-secondary
qualification) from an accredited Institution.
- Previous
telesales experience, in a call center, or retail/service center where you
have been selling a product or service to a customer directly, preferred.
- Fluency
in English and Kiswahili is a requirement for this role. The ability to
communicate with customers who speak your native language (mother tongue)
is an added advantage.
- Able
to constantly operate a computer and record data with proficiency.
- Exceptional
customer service with exceptional verbal and written communication skills.
Software Engineer at Turaco
About the Role:
The Software Engineer will play a critical role in helping
our build our technological future as we strive to improve internal processes
and better serve our customers and partners. The role sits within our “Service
Center” team, supporting the operations and growth of multiple country offices.
The Software Engineer will work with the leadership across technology,
insurance operations, Customer operations, partnerships management, and
business development to gather requirements, implement solutions, communicate
project statuses and make proposals.
Key Roles & Responsibilities:
- Design,
develop, document, and implement solutions to users’ needs and
requirements.
- Maintain
and manage existing source code and systems.
- Develop
unit and integration tests.
- Proactively
search for and fix bugs.
- Design
and develop logical and physical data models that meet application
requirements.
- Deploying
software tools, processes, and metrics.
- Providing
technological support to the rest of the team.
- Training
users on the use of systems.
- Create
technical documentation for internal and external use.
- Investigating
and using new technologies where relevant.
Key Qualifications & Your Profile:
- Live
Turaco’s values – pushing boundaries, working with excellence, and
profound respect for the individual.
- Hands-on
programming experience developing in Java (Spring Boot) and/or Javascript
(ReactJS, Vue, or AngularJS).
- Understanding
of SQL and practical experience with any database system.
- Experience
working in a professional software engineering team.
- Start-up
experience is highly desired.
- Outstanding
communication and interpersonal skills, with both internal and external
stakeholders.
- A
willingness to roll up one’s sleeves and dig into details to solve
problems and tackle hands-on work.
- Intensely
detailed oriented and data driven.
- Humble,
collaborative team player.
- Ability
to navigate ambiguity, juggle multiple complex tasks, think independently,
demonstrate sound judgment, and problem solve.
- Bachelor/Undergraduate
degree in Computer Science or Software Engineering or related fields with
Excellent grades is a plus.
- Practical
Engineering skills gained through self teaching, work experience,
freelancing and or tech Bootcamps and training programs.
- Strong
knowledge of algorithms and data structures.
Marketing Manager at Turaco
About the role
The Marketing Manager will report directly to the Director
of Business Development and collaborate closely with Turaco’s Service Center
and country teams. As a seasoned marketer, the Marketing Manager will enhance
Turaco’s brand presence and spearhead communication and PR strategies, while
leading a lean team.
The successful candidate will be a results-oriented,
creative thinker who thrives in a dynamic, fast-paced environment. This is an
exciting growth opportunity to be at the forefront of an innovative insurance
company.
Key Roles & Responsibilities
- Provide
the marketing team with deep expertise, especially for a business in the
B2B2C (Commercial Partnerships) space.
- Brand
Management – Responsible for Turaco’s Brand positioning and voice, both
internally to colleagues and externally to partners, customers, and other
stakeholders.
- Enhance
Turaco’s brand as a key micro-insurance and insure-tech player
- Promote
the company’s overarching Partner acquisition, engagement, and retention
strategies.
- Communication
– Drive the marketing team’s communication strategy both online and
offline, determining the ideal thought leadership opportunities and
digital engagement.
- PR
& Media – Coordinate the department’s engagement with media houses,
agencies, and freelancers and guide the direction of our brand’s
visibility.
- Creative
Direction: support the marketing team by managing the design and
production of assets for product launch campaigns and social media posts.
- Reporting:
Tracking the effectiveness of marketing activities and reporting findings
to the leadership team
- Manage
a lean team and effectively allocate areas of responsibility and
accountability.
- Internal
Communications: work alongside the People Operations team to drive
internal company communications that highlight our impact, team, values,
and culture.
Key Qualifications & Your Profile:
- You
live Turaco’s values – Push boundaries, Work with excellence, and Profound
respect for the individual
- 5 to 7
years of experience in Marketing (Brand Management, PR, or Communications)
- Bachelor’s
degree qualification in Marketing or a related field.
- Additional
professional qualifications are a significant plus.
- Strong
knowledge and experience with B2BC (or WhiteLabel) business models.
- Understanding
of Insurance terminology and how it is applied to daily work.
- A
background in Insurance or a fast-growing Start-up is also a plus.
- Sound
interpersonal and communication skills.
- Ability
to work autonomously, take initiative, and get stuff done.
- Willingness
to work as a colleague with people across geographies and cultures.
Senior Applied AI Engineer at Turaco
Your mission:
The Senior Applied AI Engineer will play a critical role in
shaping Turaco’s AI-driven future, building intelligent systems that improve
internal operations and deliver better outcomes for our customers and partners.
This role sits within our “Service Center” team, supporting the operations and
growth of multiple country offices.
You will partner with teams across technology, insurance
operations, call center, partnerships, and business development to identify
high-impact AI opportunities, ship production-grade solutions, and champion a
culture of responsible, pragmatic AI use across the organization.
Key Roles & Responsibilities:
- Design,
develop, and deploy AI/ML solutions that address real operational and
customer-facing problems — from NLP and predictive models to LLM-powered
workflows and intelligent automation.
- Translate
business requirements into well-scoped AI projects with clear success
metrics, timelines, and tradeoffs.
- Own
the full ML lifecycle: data exploration, model development, evaluation,
deployment, and monitoring.
- Build
and maintain robust data pipelines and infrastructure to support model
training and inference at scale.
- Lead
and mentor a team of engineers, fostering growth through code reviews,
pair programming, and knowledge-sharing.
- Collaborate
with operations and product teams to embed AI capabilities directly into
workflows and products.
- Evaluate
and integrate third-party AI tools, APIs, and foundation models (e.g.
LLMs) where they offer clear value.
- Create
clear technical documentation for both technical and non-technical
audiences.
- Proactively
monitor deployed models for drift, degradation, and bias, and implement
corrective measures.
Key Qualifications & Your Profile
- Lives Turaco’s values –
pushing boundaries, working with excellence, and a profound respect for
the individual.
- 7+
years of professional software experience, with at least 3 years in
applied AI/ML roles in production environments.
- Startup
or entrepreneurial experience is highly desirable – you are comfortable
with ambiguity and moving fast.
- Demonstrated
strong programming skills in at least two of these
languages: Java, Python, Go, or JavaScript; experience with ML frameworks
such as PyTorch, TensorFlow, or scikit-learn.
- Hands-on
experience with LLMs and generative AI – prompt engineering, fine-tuning,
Reinforcement Learning (RL), RAG architectures, or building LLM-powered
applications.
- Solid
understanding of classical ML: supervised/unsupervised learning, model
evaluation, and feature engineering.
- Experience
with data infrastructure – SQL/NoSQL databases, data pipelines, and cloud
platforms (AWS, GCP, or Azure).
- Familiarity
with MLOps practices: experiment tracking, model versioning, CI/CD for ML,
and monitoring in production.
- Strong
communication skills, able to translate complex AI concepts clearly for
non-technical stakeholders.
- Bachelor’s
degree or higher in Computer Science, Statistics, Mathematics, or a
related field; strong academic track record preferred.
- A
creative, first-principles thinker who can identify where AI creates
genuine value – and where it doesn’t.
- Excellent
team player with strong organizational and leadership skills.
Quality Assurance (QA) Engineer at Turaco
Quality Assurance (QA) Engineer
About Turaco
It is urgent to find a way to insure the uninsured. Turaco’s
mission is to relieve people from the fear of financial shocks. Our vision is
to insure one billion people, effectively doubling the global number of insured
individuals.
Turaco is a rapidly growing financial services start-up in
Africa, introducing a new insurance model aimed at emerging customers. We
provide subscription-based insurance for the mass market, bundled with everyday
transactions that people already engage in. We partner with companies serving
emerging consumers to deliver affordable insurance products that genuinely
enhance people’s lives. At Turaco, we prioritize simplicity, communication, and
transparency while striving to transform how insurance operates. We are in the
claims-paying business.
Turaco values diversity and inclusion in the workplace.
We’re building a team where our differences enhance and strengthen us. We
strictly prohibit discrimination and harassment based on race, color, sex,
religion, sexual orientation, national origin, disability, genetic information,
pregnancy, or any other protected characteristic.
Since our launch in February 2019, Turaco has attracted a
cumulative total of 5 million end users. We are experiencing rapid growth and
are looking for team members who can evolve alongside us. To learn more,
visit www.turaco.insure.
Technology at Turaco
Turaco’s in-house tech platform powers all insurance
operations, including claims processing, insurance pricing, customer
onboarding, and communications. This core platform and several complementary
tech products are maintained by our tech team, which comprises software
engineers, data scientists/engineers, QA analysts, and product managers.
Our core tech stack uses Java with Spring Boot for the
back-end, React for the front-end, and Postgres as the primary database engine.
We run our services on AWS in a microservices architecture using Kubernetes.
About the Role
The Quality Assurance Engineer at Turaco will ensure our
digital insurance platforms are reliable, secure, and deliver a seamless
customer experience at scale. They design and execute manual and automated
tests to catch issues early and maintain high product quality. Partnering
closely with Product and Engineering, they embed quality into every release
while enabling rapid, confident product innovation.
Key Roles & Responsibilities:
- Define
and execute comprehensive test plans across front-end and backend systems.
- Build
and maintain automated test suites integrated into CI/CD pipelines
- Perform
manual and automated testing to ensure the functionality and quality of
software products
- Collaborate
with engineers to identify, document, and resolve defects early
- Continuously
improve QA processes, tools, and quality metrics
- Perform
risk-based testing, identifying high-impact edge cases before they reach
customers
- Partner
with engineers in code reviews, system design discussions, and release
planning
- Define
and track quality metrics (defect leakage, test coverage, release
confidence)
- Proactively
surface systemic issues and drive root-cause analysis and long-term fixes
- Champion
customer experience by validating real-world usage, scale, and failure
scenarios
- Conduct
security assessments and testing of software applications to identify
vulnerabilities and potential security risks.
- Collaborate
with development and Product teams to implement appropriate security
measures and best practices throughout the software development life
cycle.
- Develop
and maintain software security standards, policies, and procedures.
- Ensure
compliance with industry standards and regulations related to software
security.
- Review
IT security and API documentation shared by potential partners prior to
implementation.
- Analyze
test results and identify areas for improvement
- Stay
up-to-date with the latest software development, quality assurance, and
security testing trends and technologies
Key Qualifications & Your Profile:
- Bachelor’s
degree in Computer Science or related field.
- 3+
years of experience in QA or Software Engineering in Test, ideally within
high-scale product environments
- Strong
hands-on expertise in test automation (API, backend, and UI) using modern
frameworks and scripting languages
- Experience
integrating automated testing into CI/CD pipelines and modern DevOps
workflows
- Experience
with software development life cycle (SDLC) methodologies and practices.
- Strong
analytical mindset with excellent debugging and root-cause analysis skills
- High
ownership mindset, you treat product quality and customer trust as
personal responsibility
- Familiarity
with security tools such as static and dynamic code analysis tools,
vulnerability scanners, and penetration testing tools.
- Strong
knowledge of software testing tools and methodologies.
- Excellent
communication and interpersonal skills.
- Ability
to work independently and collaboratively as part of a team.
Senior Data Engineer at Turaco
We are seeking an experienced Senior Data Engineer to
architect, build, and optimize our data infrastructure. In this role, you will
move beyond simple execution to provide technical leadership—designing scalable
systems that handle sensitive financial data with speed and accuracy. You will
proactively implement methods to improve data reliability while ensuring our
architecture meets the rigorous security standards of the FinTech industry.
Key Responsibilities
Architecture & Pipeline Development
- Design
and Architect: Lead the design of optimal data pipeline architecture for
both batch and real-time streaming (using tools like Kafka or Spark) to
support immediate financial transaction processing.
- Scale
Infrastructure: Identify and implement internal process improvements,
focusing on re-designing infrastructure for greater scalability and
automating manual processes.
- Advanced
ETL/ELT: Build, test, and maintain robust database pipeline architecture
for optimal extraction, transformation, and loading (ETL) from a wide
variety of data sources, including core banking systems and third-party
APIs.
Data Quality & Governance (FinTech Focus)
- Security
Compliance: Ensure strict compliance with data governance, security
policies, and financial regulations (e.g., GDPR, PCI-DSS).
- Reliability:
proactively implement methods to improve data reliability and quality,
ensuring financial reporting and customer balances are 100% accurate.
- Root
Cause Analysis: Perform deep root cause analysis on internal and external
data processes to answer specific business questions and resolve data
anomalies immediately.
Leadership & Collaboration
- Mentorship:
Act as a technical mentor to junior data engineers, fostering a culture of
technical excellence and “low ego” collaboration.
- Stakeholder
Management: Work with cross-functional teams (Product, Risk, Finance) to
translate complex financial requirements into technical data solutions.
- Strategic
Insight: Build analytics tools that provide actionable insights into
customer acquisition, operational efficiency, and key business performance
metrics
Knowledge, Skills, and Attributes
- Live
Turaco’s values – care and protect, do the right thing, have fun, and low
ego
- Experience: 5+
years of experience in Data Engineering, ideally within Financial Services
or FinTech.
- Education: Degree
in Computer Science, Statistics, IT, or similar field.
- Programming: Advanced
proficiency in Python, Java, or Scala.
- Database
Mastery: Expert-level SQL skills and hands-on experience with
database design and data modeling. Experience with modern data warehouses
(Snowflake, BigQuery, or Redshift).
- Big
Data Tech: Working knowledge of message queuing (Kafka, RabbitMQ)
and stream processing.
- Orchestration: Experience
with workflow management tools (Airflow, DBT, Luigi).
Software Engineer at Turaco
About the Role:
The Software Engineer will play a critical role in helping
our build our technological future as we strive to improve internal processes
and better serve our customers and partners. The role sits within our “Service
Center” team, supporting the operations and growth of multiple country offices.
The Software Engineer will work with the leadership across technology,
insurance operations, Customer operations, partnerships management, and
business development to gather requirements, implement solutions, communicate
project statuses and make proposals.
Key Roles & Responsibilities:
- Design,
develop, document, and implement solutions to users’ needs and
requirements.
- Maintain
and manage existing source code and systems.
- Develop
unit and integration tests.
- Proactively
search for and fix bugs.
- Design
and develop logical and physical data models that meet application
requirements.
- Deploying
software tools, processes, and metrics.
- Providing
technological support to the rest of the team.
- Training
users on the use of systems.
- Create
technical documentation for internal and external use.
- Investigating
and using new technologies where relevant.
Key Qualifications & Your Profile:
- Live
Turaco’s values – pushing boundaries, working with excellence, and
profound respect for the individual.
- Hands-on
programming experience developing in Java (Spring Boot) and/or Javascript
(ReactJS, Vue, or AngularJS).
- Understanding
of SQL and practical experience with any database system.
- Experience
working in a professional software engineering team.
- Start-up
experience is highly desired.
- Outstanding
communication and interpersonal skills, with both internal and external
stakeholders.
- A
willingness to roll up one’s sleeves and dig into details to solve
problems and tackle hands-on work.
- Intensely
detailed oriented and data driven.
- Humble,
collaborative team player.
- Ability
to navigate ambiguity, juggle multiple complex tasks, think independently,
demonstrate sound judgment, and problem solve.
- Bachelor/Undergraduate
degree in Computer Science or Software Engineering or related fields with
Excellent grades is a plus.
- Practical
Engineering skills gained through self teaching, work experience,
freelancing and or tech Bootcamps and training programs.
- Strong
knowledge of algorithms and data structures.
Commercial Analyst at Turaco
Commercial Analyst
About the Role
- The
Commercial Data Analyst plays a pivotal role in driving data integrity,
insight generation, and decision-making across the Commercial Division.
The role focuses on validating and sense-checking numbers from
partnerships, ensuring accuracy in reporting, and identifying gaps or
discrepancies in commercial data.
- You
will work closely with the Commercial Operations Manager and the wider
team to consolidate data across markets, interrogate its accuracy, and
translate it into actionable insights for partnership management,
business development, and customer journey optimization.
- This
role is ideal for someone who is naturally inquisitive, always asking
“why?”, and eager to uncover insights hidden in the data.
Data Validation & Analysis
- Own
the process of consolidating commercial data from different commercial
partners and countries we operate
- Rigorously sense-check
numbers (e.g., GWP, product breakdown, renewal rates, invoiced
amounts) and identify discrepancies, gaps, or anomalies.
- Use SQL
and Excel/BI tools to analyse and validate data from our database.
- Develop
clear escalation processes for data corrections and make sure they are
adhered to.
- Support
A/B testing and product/customer journey experiments by building data
pipelines and analyzing results.
Commercial Operations Support
- Provide
analytical support for product changes, operational improvements, customer
journeys, and partner-related problem-solving.
- Work
closely with customer operations and customer experience teams to ensure
data informs customer success strategies.
Reporting & Communication
- Maintain
partner dashboards, reports, and TACO access.
- Provide
timely and accurate reporting to account managers, leadership, and
partners.
- Support
the creation of ad-hoc analyses and presentation materials for business
development and partner meetings.
Knowledge, Skills, and Abilities
- Live
Turaco’s values – care and protect, do the right thing, low ego, and have
fun!
- Bachelor’s
degree in a quantitative or business-related field (Economics,
Statistics, Data Science, Finance, etc.).
- 2+
years of experience in data analytics, consulting, or commercial
operations.
- Strong SQL
skills (must be comfortable writing queries to extract and analyze
data).
- Proficiency
in Excel/Google Sheets and at least one data visualization tool
(e.g., Power BI, Tableau, Looker, Metabase).
- Excellent
numerical sense and attention to detail, with a track record of spotting
errors and inconsistencies.
- Inquisitive
and proactive mindset – not just reporting numbers, but asking questions
and uncovering insights.
- Strong
communication skills with the ability to translate complex data into clear
business recommendations.
- Comfortable
working in a fast-paced, ambiguous environment and managing multiple
priorities.
Software Engineering Internship Opportunity at Turaco
Role Overview
We are looking for an enthusiastic Software Engineering
Intern to join our team. This role is ideal for a self-starter who wants to
gain professional experience in a fast-paced environment. You will work closely
with the engineering team to build solutions, fix bugs, and learn how to deploy
software at scale.
Key Responsibilities
- Development
Support: Assist the team in designing, developing, documenting, and
implementing solutions for user needs.
- Code
Maintenance: Help maintain and manage existing source code and systems.
- Quality
Assurance: Learn to develop unit and integration tests and proactively
search for and fix bugs.
- Documentation:
Create technical documentation for internal and external use to support
project continuity.
- Team
Support: Provide technological support to the team and help train users on
systems.
- Continuous
Learning: Investigate and use new technologies where relevant to improve
current processes.
Key Qualifications & Profile
- Tech
Stack Interest: Familiarity with Java (Spring Boot) and/or JavaScript
(ReactJS, Vue, or AngularJS).
- Database
Fundamentals: Basic understanding of SQL and practical experience with any
database system.
- Computer
Science Foundation: Strong knowledge of algorithms and data structures.
- Experience:
6 months to 1 year of exposure to coding (via internships, freelancing,
bootcamps or a full time job).
- Education:
Recently completed a degree in Computer Science/Software Engineering.
- AI:
Effectively utilized cutting-edge AI development tools and platforms,
demonstrating a strong commitment to leveraging the latest AI
advancements.
Soft Skills
- Humble,
collaborative team player with outstanding communication skills.
- Willingness
to roll up sleeves, dig into details, and solve problems.
- Eager
to live Turaco’s values: pushing boundaries, working with excellence, and
respect for the individual.
- High
enthusiasm to learn and ability to navigate ambiguity.
Our Company Culture
At Turaco, our culture is defined by our values: 1) Pushing
boundaries, 2) Working with excellence, and 3) Profound respect for the
individual. If these values resonate with you, we encourage you to apply!
Total Compensation & Benefits
This is a paid, 6-month internship opportunity with the
option to convert to full time Junior Engineer. A great stepping stone into a
flourishing Tech career.
Senior Finance Associate at Turaco
About the Role
Turaco is looking for a Senior Finance Associate with
excellent accounting and finance experience who will be responsible for running
the finances of our Kenya business on a day-to-day basis. This role is pivotal
in ensuring that Turaco can efficiently meet its business objectives. The
Senior Finance Associate will report to the Finance Lead/Senior Accountant.
The ideal candidate has an understanding of tax, statutory,
and insurance regulations in Kenya, an established relationship with KRA, and
an ability to manage day-to-day financial transactions of revenue and expense
tracking for the company.
Key Roles and Responsibilities:
Accounting and Finance
- Manage
expenses, including petty cash, wire transfers, payroll, expense
classifications, claims payments, and general AP
- Ensure
all payments are properly supported and duly authorized before
disbursement.
- Maintain
and keep an up-to-date Fixed Asset Register.
- Manage
partner revenue calculations, generate invoices, manage AR, and VAT
remittances
- Maintain
appropriate company documentation and compliance with regulatory and
tax-related requirements
- Maintain
the accounting software system and initiate periodic improvements
- Liaise
with external tax and audit firms for the creation of annual trial
balances, tax filings, audits, and implementing audit recommendations.
- Ensure
tax and statutory deductions are properly computed and remitted before the
due deadlines
- Support
the Finance Lead in the consolidation of financial statements, budget vs.
actual reporting, and other reports as required, providing commentary, and
ensuring accurate and timely presentation to management
- Oversee
all ledger and bank account reconciliations monthly
- Prepare
monthly balance sheet schedules and ensure all balances are adequately
supported
- Prepare
the monthly payroll journals and ensure statutory deductions are submitted
by the due dates
- Maintain
an organized, well-documented, and sequential filing system on Google
Drive.
Financial Policy and Planning Processes
- Help
to prepare the annual budget plan for all aspects of Turaco’s operations
so that it meets accounting compliance standards and the requirements of
other key stakeholders
- Prepare
accurate reports in line with Turaco’s reporting schedules
- Make
recommendations to improve processes and minimize discrepancies
- Help
to develop and implement policies and procedures to meet regulatory
requirements, and best practice approaches and provide ethical guidance
for the finance and accounting processes of Turaco
- Work
closely with the Finance Lead to maintain an accurate cash flow forecast
and ensure sufficient bank balances
- Support
the selection and migration to a more robust ERP system
External Stakeholder Management
- Maintain
existing relationships with key business partners (including banks,
auditors, actuaries, and regulatory bodies)
- Provide
information to external auditors and regulatory bodies for annual and ad
hoc audits
- Maintain
and update records of invoices, revenue, and costings (both expense
tracking and project-level expense classification)
- Regularly
conduct stakeholder analysis of customer expenses and revenues
Key Qualifications and Requirements
- Bachelor’s
degree in a finance discipline
- ACCA
or CPA Kenya professional qualifications
- At
least 2 to 3 years of Accounting and Finance experience in a busy
environment.
- Previous
experience working in a high-profile start-up or an Insurance Company.
- Experience
with QuickBooks Online preferred.
- Good
understanding and application of IFRS
- A keen
understanding of tax provisions in Kenya
- A builder,
someone who has taken part in building finance systems and controls
- Well-organized
with a demonstrated ability to perform filing and record-keeping tasks
- High
level of integrity and accountability
- Strong
communication and organizational skills
- Leadership
potential – desire and capacity to grow into leadership roles
- Strong
analytical and problem-solving skills
- Ability
to work well in a team and collaborate effectively with other departments
Our Company Culture
At Turaco, our culture is defined by our values: 1) Pushing
boundaries, 2) Working with excellence, and 3) Profound respect for the
individual. If these values resonate with you, we encourage you to apply!
Policy Administration Associate at Turaco
About Turaco
It is urgent to find a way to insure those who are not
currently insured. Turaco’s mission is to relieve people from the fear of
financial shocks. Our vision is to insure a billion people, effectively
doubling the global number of insured individuals.
Turaco is a rapidly growing financial services start-up in
Africa, introducing a new model for health and risk financing targeted at
emerging customers. We provide subscription-based insurance for the mass
market, bundled with everyday transactions that people are already engaging in.
We collaborate with business partners to deliver affordable insurance products
that truly enhance people’s lives. At Turaco, we prioritise simplicity,
communication, and transparency while striving to transform how insurance operates.
We are in the claims paying business.
Turaco values diversity and inclusion in the workplace.
We’re building a team where our differences enhance and strengthen us. We
strictly prohibit discrimination and harassment based on race, color, sex,
religion, sexual orientation, national origin, disability, genetic information,
pregnancy, or any other protected characteristic.
Since launching in February 2019, Turaco has attracted a
cumulative total of 3 million end users. We are experiencing rapid growth and
are looking for team members who can evolve alongside us. To learn more,
visit www.turaco.insure.
About the role
Policy administration is a key revenue driver for Turaco.
This role sits within the Insurance Operations Division and is responsible for
ensuring accurate customer policy management, generating and analyzing reports,
billing, and coordinating insurance administration processes. The position
requires strong attention to detail, analytical ability, and effective
stakeholder engagement to deliver efficient and compliant service.
Roles & Responsibilities
- Receive,
review, and validate customer data submitted by partners, ensuring
completeness and accuracy.
- Communicate
data discrepancies to partners through the Partnerships team and provide
timely support in resolving issues.
- Upload
validated policy data onto the internal CRM (TACO), maintaining data
integrity and compliance with turnaround times.
- Maintain
and update the Policy Administration Turnaround Time (TAT) tracker for
monthly reporting.
- Send
renewal notices to clients and advise on policy changes, where applicable.
- Generate
and analyze data for partners, underwriters, and internal management
reporting.
- Create
monthly billing reports, generate debit notes, and coordinate with the
Finance team for review, approval, and payment.
- Update
and maintain the Revenue Management tracker to ensure the accurate capture
of billed and collected premiums, commissions, and fees.
- Ensure
underwriters remit commissions and fees within agreed turnaround times.
- Design
and implement improved data analysis methods to strengthen insurance
operations reporting.
- Support
audits and compliance reviews by preparing accurate policy administration
and billing records.
- Address
client enquiries and feedback within the timelines stipulated in the
service charter and/or SLAs.
Key Qualifications:
- Live
Turaco’s values – Push boundaries, Work with excellence, and Profound
respect for the individual.
- Bachelor’s
degree in business, Marketing, Microinsurance, Entrepreneurship, or a
related field.
- Minimum
of 2 years’ experience in microinsurance or insurance operations, with
demonstrated expertise in policy administration/underwriting and
reporting.
- Advanced
proficiency in Microsoft Excel (mandatory), including use of formulas,
pivot tables, and data analysis tools.
- Strong
analytical and reporting skills.
- Excellent
attention to detail and organizational skills.
- Strong
communication and stakeholder management abilities.
- Strong
track record of working in a fast-paced environment.
- Familiarity
with insurance operations systems (CRM platforms) is an added advantage.
Our Company Culture
Our company values inform the culture we have built at
Turaco. Our work pushes boundaries, we appreciate the value of being excellent
at work, and have profound respect for the individual. If these words describe
you, join us!
Total Compensation & Benefits
Turaco provides a competitive salary that matches your
experience. Additionally, we offer a range of benefits, including stock options
and healthcare, all within a supportive company culture where you can thrive
and build strong relationships.