Operations Assistant at RIANA Group
Job Overview
The overall purpose of this role is to provide
administrative support to the Operations and Compliance function in managing
day-to-day activities for smooth execution of operations and compliance related
tasks across the organization.
Key Responsibilities
Financial Support & Analysis
- Maintain
and update financial records in accordance with company policies.
Contract & Compliance Management
- Assist
in drafting and reviewing contracts, including NDAs, joint venture
agreements, sales agreements, and lease/AMC contracts.
- Track
contract renewals, ensuring timely follow-ups and compliance with terms.
- Maintain
a database of clients, warranties, AMCs, and lease agreements.
- Coordinate
with internal teams to ensure adherence to contract clauses related to
support calls, preventive maintenance (PMs), invoicing, and payment terms.
- Share
contract renewal updates on a weekly and monthly basis.
Procurement & Billing Coordination
- Follow
up on procurement requests to ensure timely purchases and dispatch of
client orders.
- Work
with support and project teams to track LPO (Local Purchase Order)
fulfillment and job card submissions.
- Assist
in monitoring open LPOs and ensuring proper billing cycles.
- Prepare
and maintain monthly open LPO reports with necessary follow-up actions.
- Coordinate
PM follow-ups with the support team to ensure accurate and timely AMC
billing.
Client & Support Coordination
- Provide
support to clients regarding contract-related inquiries and issue
resolution.
- Manage
the BDT system for tracking contracts, LPOs, warranties, and billing
cycles.
- Assist
in issuing QSYS licenses based on agreed client terms.
- Handle
coordination of VMS SMS bundle recharges, from quote approval to billing.
- Support
team claim approvals and follow-up with payables for reimbursements.
- Facilitate
the creation of new clients in Zoho Desk for task allocation.
- Track
project handovers and ensure warranties are correctly set up in the
system.
- Monitor
POCs (Proof of Concept) and follow up with the sales team for closure.
Documentation & Reporting
- Maintain
organized records of contracts, LPOs, invoices, job cards, and handovers
(both physical and digital).
- Assist
in proper filing of legal and company documents as guided.
- Assist
in preparing reports related to contract renewals, procurement, and
financial transactions.
- General
office duties; data entry, filing and document management and reports
summary.
- Performing
any other tasks assigned from time to time.
Skills & Personal Attributes
- Bachelor’s
degree (completed) in Finance, Accounting, Economics, or a related field.
- 2-3
years of prior experience in Finance, Accounting, Operations, Compliance
or Contract Management. (Internship experience counts).
- Excellent
written and verbal communication.
- Strong
analytical and problem-solving skills.
- Detail-oriented
with strong time management skills to handle multiple tasks.
- Proficient
in Microsoft Office Suite (Word, Excel, PowerPoint), proficiency in a
financial software tool is a plus.
- High
attention to detail and accuracy in working with financial data.
- Good
communication, professionalism and interpersonal skills.
- Ability
to work independently and collaboratively in a team.
- Understanding
of basic financial principles and contract management processes.
How To Apply
To apply, kindly send your resume and cover email
application to applications@riana.co by 20th
September 2025. Clearly indicate the job title in your subject: Operations
Assistant.