Internship | Job Vacancies at Caritas MFB

Job Vacancies at Caritas MFB

Relationship Officer – Micro Business at Caritas MFB

Relationship Officer – Micro Business

JOB PURPOSE

Provide financial and business solutions to micro customers including credit solutions, liability products and customer service.

KEY RESPONSIBILITIES

  • Driving customer recruitment for micro business customers.
  • Leading in developing suitable products and services for micro in liaison with the branches, HOD Retail Banking and the Product Development team
  • Delivery of exceptional performance through the micro business team.
  • Proactive leading and directing the relationship teams accountable for the portfolio of micro business customers.
  • Taking initiative in terms of business development activities and ensuring that quality business is retained, and high service standards are delivered by the team.
  • Demonstrating an intimate knowledge of the market and the competitor to inform market penetration, growth, and retention.
  • Making quick business decisions that balance risk, profitability and most importantly responsiveness to customer needs.
  • Reviewing performance of assigned Relationship Officers and/or Branch
  • Managers against micro business budgets for all assigned KPI targets.
  • Continually monitoring and following up with respective micro business
  • Relationship Officers and/or Branch Managers to ensure that the set Micro business targets are being achieved, and gaps adequately addressed.
  • Conducting regular customer visits to enhance relationship development and
  • customer maintenance, as well as growth of the business wallet.
  • Monitoring and following up with micro business Relationship
  • Managers/Officers and/or Branch Managers to ensure balanced growth of the micro business portfolio.
  • Monitoring quality of the loan book advances by reviewing arrears, account excesses and irregular accounts, among others.
  • Monitoring performance against set targets.
  • Conducting customer engagement initiatives like financial literacy, coaching and mentorship

QUALIFICATION AND EXPERIENCE REQUIREMENTS

  • Holder of bachelor’s degree in a business-related field.
  • Thorough knowledge of MSME banking product and policies.
  • 3 years’ experience in banking
  • Professional banking qualifications will be added advantage
  • Knowledge of lending products and prudential guidelines.
  • Ability to lead teams and deliver business results.
  • Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.
  • Resilient, Confident, and self-motivated.

How to Apply

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly indicate the position title on the subject line when applying. Closing date for application will be 19th June 2026.

Relationship Officer – Agribusiness at Caritas MFB

JOB PURPOSE

The Incumbent will report to the Relationship Manager – Agribusiness and will be responsible for developing new business opportunities by proactively marketing Agribusiness opportunities from current & prospective clients as well as acting as the main Relationship officer for all Agri Business customers. The main goal of the position is to continuously grow the Agribusiness Portfolio in the branch.

KEY RESPONSIBILITIES

  • Drive and Implement solutions for the Agribusiness branch portfolio based on the Bank’s strategy.
  • Increase bank deposits for the Agribusiness portfolio and the bank.
  • Drive the Agribusiness portfolio while fostering & growing relationships within the Agribusiness customer base.
  • Drive to increase interest and non-interest income from Agribusiness banking. Agribusiness Customer based focus on increase of customer numbers, product and tariff development, channels, and Innovation.
  • Conducting market intelligence and surveys in respect to competitor products and market trends.
  • New Agribusiness product development
  • Appraisal and evaluation of all new Agribusiness credit facilities generated from Branch staff and recommendation to credit department for approval.
  • Ensure participation in relevant forums with key partners/customers.
  • Proactively engage customers to establish service levels and initiate constant improvement.
  • Provide regular and honest feedback to agents and clients.
  • Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner.
  • Keep customers constantly informed on the progress of their applications and drive this culture throughout the team.
  • Maintain a high quality-lending book, through prudent and effective management thereof.
  • Ensure that allocated work is processed within the set TAT, therefore meeting monthly targets.
  • Cross – selling of all bank services and marketing for new business.
  • Collection of market intelligence information, local competition, products, and levels of service.
  • Maintain a good quality loan book by ensuring arrears on normal and watch category accounts are collected promptly.
  • Training of new and existing clients on the Bank’s products.
  • Develop rapport with potential clients and be able to close sales and contracts in lending and bank business acquisition.
  • To perform any other duty as assigned in line with the Organizational goals and objectives.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

  • A university degree preferably in a business-related field.
  • AKIB banking certificates will be an added advantage.
  • 3 years’ experience in banking, 2 of which should be in Business development and customer relationship management.
  • Solid analytical skills and experience in credit appraisal, handling and resolving customer requests and queries.
  • Good understanding of prudential guidelines and KYC.
  • Have strong communication and team building skills with ability to work with diverse teams.
  • Resilient, Confident, and self-motivated.

How to Apply

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly indicate the position title on the subject line when applying. Closing date for application will be 19th June 2026.

Relationship Officer – SBE at Caritas MFB

JOB PURPOSE

The Incumbent will report to the Relationship Manager – SBE – and will be responsible for providing financial and business solutions to Small Business Enterprise customers including credit solutions, liability products, PAR and customer relationship management.

KEY RESPONSIBILITIES

  • Establish and maintain a strong customer focus approach both with internal and external customers.
  • Ensure participation in relevant forums with key partners/customers
  • Facilitate and develop sound relationships with the internal channels such as
  • Branch network, Marketing units and other Head Office departments.
  • Proactively engage customers to establish service levels and initiate constant improvement.
  • Provide regular and honest feedback to agents and clients.
  • Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner.
  • Keep customers constantly informed on the progress of their applications and drive this culture throughout the team
  • Identify and address any fraud related activities and ensure risk exposure is minimized.
  • Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
  • Complete disclosure to the customers in terms of accreditation, repayments, service fees, and commissions.
  • Research of industries in which existing and potential clients operate, to identify and understand the contextual threats to those clients.
  • Maintain a high quality-lending book, through prudent and effective management thereof.
  • Proactively assess the review process of existing facilities, ensure a consistent thorough and timely evaluation of all existing facilities.
  • Ensure that allocated work is processed within the set TAT, therefore meeting monthly targets. providing financial and business solutions to Small Business Enterprise customers including credit solutions, liability products, PAR and customer relationship management.
  • Developing new business opportunities by proactively marketing for Small
  • BusinessEnterprise lending and deposit mobilization opportunities from both current and prospective clients
  • Appraise, review, validate and process Small Business Enterprise customer applications in a timely manner
  • To act as the relationship officer for all Small Business Enterprise customers and towork closely with the customers in the Branch to the mutual benefit of both the customers and the bank market for new business.
  • Cross – selling of all bank services and marketing for new business.
  • Collection of market intelligence information, local competition, products, and levelsof service.
  • Maintain a good quality loan book by ensuring arrears on normal and watch category accounts are collected promptly.
  • Maintain a database of all Small Business Enterprise clients in the branch portfolio.
  • Training of new and existing clients on the Bank’s products.
  • Develop rapport with potential clients and be able to close sales and contracts inlending and bank business acquisition.
  • To perform any other duty as assigned in line with the Organizational goals and objectives.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

  • A university degree preferably in a business-related field.
  • AKIB banking certificates will be an added advantage.
  • 3 years’ experience in banking, 2 of which should be in Business development and customer relationship management.
  • Solid analytical skills and experience in credit appraisal, handling and resolving customer requests and queries.
  • Good understanding of prudential guidelines and KYC.
  • Have strong communication and team building skills with ability to work with diverse teams.
  • Resilient, Confident, and self-motivated.

How to Apply

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly indicate the position title on the subject line when applying. Closing date for application will be 19th June 2026

Internal Audit Officer at Caritas MFB

JOB PURPOSE

The Internal Audit Officer will be responsible for conducting independent and objective audits to assess adequacy and effectiveness of the risk management framework, Compliance program, internal controls and governance.

KEY RESPONSIBILITIES

  • Participate in preparation of risk based annual plan and preparing audit programs for audit assign ments.
  • Developing appropriate audit tests to achieve the desired audit objectives for each assignment and obtaining well documented audit evidence and conclusions through detailed working papers.
  • Plan and executeassigned engagements in accordance with accepted auditing standards.
  • Ensuring performance of quality audits and production of timely internal audit reports with practical and agreeable corrective actions.
  • Follow up with management to ensure that management actions have been effectively implement ed and continuously engage with stakeholders to ensure agreed corrective actions have been effectively implemented.
  • Carry out special audits and/or investigations and other special assignments as may be required by management from time to time.
  • Evaluating adequacy of enterprise risk management framework and recommending areas of improvement.
  • Carryout continuous audits by conducting periodic tests and data analysis on the bank’s transactions.
  • Lead in scheduling and conducting branch surprise checks and cash counts.
  • To perform any other duty as assigned in line with the organization goals and objectives.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

  • Holder of bachelor’s degree in accounting, Finance, Economics or a related field.
  • Certified Public Accountant (CPA) Finalist. CIA qualifications will be an added advantage.
  • Minimum of 3 (Three) years’ hands-on experience in internal auditing in a financial institution or a professional audit firm.
  • Proficiency in data analytics and problem-solving skills
  • Should have in depth
  • knowledge of IFRSs, IIA Standards and banking industry regulatory framework.
  • Strong report writing, presentation and communication skills.
  • High level of integrity and dependability
  • Has a strong sense of urgency and results orientation
  • Excellent customer service skills
  • Able to multitask.
  • A fast learner
  • Good communication and interpersonal skills
  • Good marketing and People management skills
  • Must be self-driven; possess excellent administrative, communication and interpersonal skills,
  • strong organization, and negotiation skills.

How to Apply

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly indicate the position title on the subject line when applying. Closing date for application will be on 8 th May 2026. Only shortlisted candidates will be contacted.

Credit Administration Manager at Caritas MFB

Job Purpose

To oversee the credit administration function by ensuring efficient loan processing, proper documentation, compliance with credit policies, and effective monitoring of the loan portfolio to minimize risk and support sustainable growth.

KEY RESPONSIBILITIES

  • Ensure compliance with CBK and Microfinance Act regulatory requirements and other regulations
  • Responsible for ensuring a strong portfolio quality and control of the credit book by providing support to the branches on credit matters.
  • Risk management through monitoring and administration of credit performance using credit scoring, appraisal reports and monitoring customers’ credit rating with credit reference agencies.
  • Responsible for credit administration by setting terms of credit and ensure timely repayment by customers.
  • Disbursement of loans according to the approved terms ensuring that all loan account balance, commissions, and interest are properly calculated.
  • Preparation of IFRS 9 reports, ISAS39 reports and other management reports as well as periodic returns to Central Bank of Kenya and credit reference bureaus
  • Management of a database and loan listings of all loans received into the department
  • Ensure all income is collected as per the approved terms
  • Track credit facilities for all newly approved credit relationships within agreed terms of lending and time frames
  • Track credit facilities for all newly approved credit relationships within agreed terms of lending and time frames
  • Provide oversight on the normal and watch accounts and liaise with branch managers to ensure remedial action is taken promptly
  • Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction through coaching and mentorship.
  • Oversee overall management of the credit processes within the bank policies and guidelines to minimize lending risks.
  • Champion and embed culture of compliance to procedures and best credit practices
  • Preparation and review of MOUs for institutional business
  • Ensure automation and review of loan appraisal processes
  • Identification and mitigation of credit exposures through external environment risk assessment as per the prudential guidelines
  • Designing, reviewing and updating a risk-based model for the Bank
  • Ensuring proper securities perfection and registration process
  • Manage loan migration by ensuring zero arrears on all performing credit Facilities.
  • Maintain an up-to-date register for all securities including valuations and insurances, and their maintenance in the banking system as well as safe custody of the same as per the control procedures
  • Improving digital loan platforms, loan management systems and other related systems
  • Preparation and reconciliations of the loan disbursement report
  • Supporting both internal and external Audit exercise including regulatory Audits
  • Analyse credit propositions as allocated and recommend for approval
  • To perform any other duty as assigned in line with the organization goals and objectives
  • To perform any other duty as assigned in line with the organization goals and objective

QUALIFICATION AND EXPERIENCE REQUIREMENTS

  • Holder of bachelor’s degree in BCOM or a Business-related field.
  • MBA will be an added advantage
  • Professional qualifications such as CPA, CCP or CIFA etc
  • Not less than 5 years in credit administration and extensive knowledge of
  • lending products and prudential guidelines.
  • Good knowledge in debt management will be an added advantage ·
  • Ability to lead teams and deliver business results.
  • Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills. 

How to Apply

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly indicate the position title on the subject line when applying. Closing date for application will be 18th April 2026. Only shortlisted candidates will be contacted. For more information, please visit http://www.caritas-mfb.co.ke.

Branch Manager at Caritas MFB

Reporting to the Head of Retail, the Branch Manager will be responsible for achievement of business targets and effective management of branch operations within regulatory framework and the Bank’s policies and risk guidelines.

KEY RESPONSIBILITIES

  • Develop new business opportunities by proactively marketing for lending/deposit opportunities from current and prospective clients.
  • Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction.
  • Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate and monitor.
  • Build and maintain relationship with customers to the mutual benefit of both the customer and the bank
  • Maintain good quality loan book by ensuring arrears on normal and watch accounts are collected promptly
  • Entrench measurable and meaningful customer service standards and practices
  • Ensure Compliance with the Bank’s policy, control guidelines and procedures
  • Manage and monitor budget for the branch
  • Collect market information from competitor products and levels of service.
  • Ensure that customer service standards are set and maintained in line with the requirements of each market segment.
  • Ensure that customer complaints are monitored, trends and root causes identified and addressed at source to prevent recurrence
  • Ensure that customer needs are anticipated and met through provision of appropriate products and services via the most suitable channel.
  • Ensure that opportunities to migrate customers to more appropriate, cost-effective channels are identified and actioned.
  • Ensure efficient, customer-orientated switchboard and telephone procedures.
  • Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
  • Complete disclosure to the customers in terms of accreditation, service fees, and commission.
  • Ensure that laid-down instructions are adhered to by all areas under control.
  • Identify major risks affecting the support function and ensure the necessary steps are taken to measure, monitor and control these risks.
  • Monitor internal controls to ensure their adequacy and effectiveness.
  • Recommend revision of controls to Operations, where appropriate, to address new or previously uncontrolled risks.
  • Develop micro market sales plans to achieve responsive sales budgets/targets for branch.
  • Gain a sound understanding of the different local market segments in the branch’s area of operation.
  • Manage the sales tracking system and provide coaching and feedback to the team.
  • Coach the sales team on product knowledge and making the most of cross-selling opportunities.
  • To perform any other duty as assigned in line with the organization goals and objective

QUALIFICATION AND EXPERIENCE REQUIREMENTS

  • University degree- Upper second class Honors
  • Relevant professional qualification in banking – AKIB/ACIB
  • 4 years’ experience in business development
  • Comprehensive knowledge of bank’s laid-down policies and procedures relating to all areas under control.
  • Knowledge of the Retail Banking value proposition.
  • Knowledge and understanding of the Area sales and service strategies.
  • Must be self-driven; possess excellent administrative, communication and interpersonalskills, strong organization, and negotiation skills.

How to Apply

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly indicate the position title on the subject line when applying. Closing date for application will be on 17th March 2026 Only shortlisted candidates will be contacted.

Digital Financial Services Officer at Caritas MFB

Job Purpose

The incumbent will be responsible for championing the adoption, utilization, and growth of digital channels at the branch level while ensuring excellent customer and relationship management, regulatory compliance, and reduction of dormancy across digital channels. The role focuses on onboarding, training, supporting customers, and driving digital transaction growth in line with the bank’s digital transformation strategy

KEY RESPONSIBILITIES

  • Onboard and support customers, agents, and merchants on all Digital Financial Services, including Mobile Banking, Internet Banking, Agency Banking, Lipa na Caritas, Caritas Pay Portal, ATM (Debit and Prepaid Cards), and Caritas Chama.
  • Conduct customer, merchant, and agent training to promote adoption, usage,and self-service across all digital channels.
  • Recruit, onboard, and monitor agents and Lipa na Caritas merchants to ensure compliance, operational efficiency, and sustained activity.
  • Drive growth in digital channel registrations, active usage, merchant acquisition, and transaction volumes.
  • Implement initiatives to reduce dormancy by reactivating inactive customers and promoting continuous use of digital platforms.
  • Champion migration of transactions from branch counters to digital channels to improve efficiency and customer convenience.
  • Provide first-level support for digital channel issues and escalate technical or operational matters as required.
  • Train branch staff and support internal capacity building to ensure effective promotion and support of digital channels.
  • Monitor performance of digital channels, agents, and merchants and provide regular performance reports to branch management and Head Office.
  • Ensure compliance with internal policies and regulatory requirements relating to digital financial services, agency banking, and merchant payments.
  • Prepare and submit accurate and timely regulatory and management reports as required.
  • Promote customer retention through effective relationship management and excellent service delivery.
  • Ensure all SLAs relating to different partners and channels are met.
  • Support account acquisition and growth through digital onboarding initiatives.
  • To perform any other duty as assigned in line with the organization goals and objective

QUALIFICATION AND EXPERIENCE REQUIREMENTS

  • Bachelor’s degree in business, Finance, ICT, or related field
  • Minimum of 1–3 years’ experience in banking, digital channels, agency banking, or related role
  • Knowledge of digital channels in banking setup and regulatory requirements is an added advantage
  • Must be self-driven; possess excellent administrative, communication and
  • interpersonal skills, strong organization, and negotiation skills.

How to Apply

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly indicate the position title on the subject line when applying. Closing date for application will be 16th March 2026.

Operations Officer at Caritas MFB

The Operations Officer will be responsible for ensuring the management and control of operations in the branch to deliver operations efficiency, compliance control and customer service. Key responsibilities and accountabilities include.

  • Cash Management at the Teller and Vault
  • Branch cheque clearing management
  • Enforce adherence with compliance and control procedures
  • Implement service standards and practices to ensure excellent customer service
  • Ensure adherence to budget and identify opportunities for cost efficiency
  • Ensure that there is income leakage
  • Provide leadership in performance management, employee development, talent management and building a work environment that drives high performance and employee satisfaction
  • Entrench a risk aware culture and develop risk self-assessment capability to identify, evaluate, mitigate and monitor.
  • Ensure customer Queries, Requests or Complaints are handled within the defined Service
  • Level Agreements (SLAs) and Turn Around Time (ATM, Mobile Banking, Queue Management)
  • Ensure that the Work environment meets the Health and safety standards and regulations and reflects the brand identity
  • To perform any other duty as assigned in line with the organization goals and objective.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

  • A University Degree in a Business-related field
  • Diploma in banking, CPA qualifications
  • 3 years’ experience, 1 of which must be in cash management
  • Good communication and interpersonal skills
  • Able to multitask
  • Knowledge of back-office procedures and processes

How to Apply

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly indicate the position title on the subject line when applying. Closing date for application will be 17th October 2025.

Call Center Agent at Caritas MFB

JOB PURPOSE

  • To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.

KEY RESPONSIBILITIES

  • Welcome and attend to customers at the branch, responding promptly to inquiries and resolving complaints effectively.
  • Accurately record and document all customer feedback, including complaints and compliments.
  • Proactively engage customers with inactive and dormant accounts to encourage reactivation
  • Assist customers with account opening procedures, ensuring all required documentation is completed.
  • Conduct KYC (Know Your Customer) and AML (Anti-Money Laundering) checks to verify customer identity and shared information
  • Identify and report any suspicious, potentially fraudulent customers or activities
  • Distribute bank product flyers and introduce key features to customers, ensuring proper follow-up
  • Cross sell bank products to existing customers to increase product usage level
  • Co ordinate agent visits.
  • Efficient execution client’s instructions and follow up
  • Collect and relay customer feedback from customers
  • Ensure the banking is well stocked with promo material and necessary stationery
  • Management of turnaround time on customer queries
  • Queue management in the banking hall
  • Ensure the customer experience is commendable at all times.
  • Monitor the ambience and cleanliness of the banking hall through the day
  • Facilitate applications of channels as requested by the customer
  • Coordinate the postage of parcels from branch to designated recipients and back
  • Responsible for basic office supplies such as stationery, water etc
  • To perform any other duty as assigned in line with the Organizational goals and objectives.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

  • Degree in a Business Management, Accounting, Finance or Business Administration.
  • Professional banking qualifications will be added advantage.
  • 2 years’ work experience in a bank will be added advantage.
  • Excellent customer service skills
  • Able to multitask.
  • A fast learner
  • Good communication and interpersonal skills
  • Good marketing and People management skills
  • Must be self-driven; possess excellent administrative, communication andinterpersonal skills, strong organization, and negotiation skills.

How to Apply:

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke
Kindly indicate the position title on the subject line when applying. Closing date for application will be 30th August 2025. Only shortlisted candidates will be contacted.

Debt Recovery Officer at Caritas MFB

JOB PURPOSE

  • To assist in executing debt recovery strategy in reducing the Non-Performing Accounts (NPA) portfolio at the same time report on NPAs (Write offs, Collections, Security Cover etc.) on a regular pre-determined basis

KEY RESPONSIBILITIES

  • Keep tracking outstanding debts.
  • Plan course of action to recover owed money.
  • Locate and contact debtors through structured field visits.
  • Negotiate payoff deadlines and payment plans, enforce remedial measures such as restructuring or legal action to be undertaken.
  • Handle customers’ questions or complaints.
  • Identify gaps in the system and recommend solutions.
  • Build trust with debtors.
  • Update account status and database regularly.
  • Comply with requirements when legal action is unavoidable.
  • Keep updated records of debtors unwilling or unable to pay and report to supervisor on the same.

QUALIFICATION AND EXPERIENCE REQUIREMENTS

  • Degree in a Business Management, Accounting, Finance or Business Administration.
  • Professional banking qualifications will be added advantage.
  • 2 years’ work experience in a bank as a debt collector will be added advantage.
  • Experience in working with targets and tight deadlines.
  • Knowledge of relevant legal requirements
  • Good knowledge of MS Office and databases
  • Good negotiation and persuasion skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills.
  • High integrit

How to Apply:

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke
Kindly indicate the position title on the subject line when applying. Closing date for application will be 30th August 2025. Only shortlisted candidates will be contacted.

Teller at Caritas MFB

JOB PURPOSE

  • To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability.

KEY RESPONSIBILITIES

  • Process cash deposits, withdrawals, and payments accurately and efficiently.
  • Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments and other customer instructions
  • Handle cash, cheque, and electronic transactions in line with set procedures.
  • Balance cash drawer at the beginning and end of the day and ensuring any anomaly is reported as per the policy
  • Ensuring vault procedures of the bank are observed.
  • Assist customers with account inquiries and product information.
  • Promote and cross-sell bank products and services to clients.
  • Detect and report suspicious transactions in line with anti-money laundering (AML) guidelines.
  • Ensure compliance with internal controls, operational procedures, and regulatory requirements.
  • Maintain a high level of customer service by addressing customer needs professionally and promptly.
  • Distribute bank product flyers and introduce key features to customers, ensuring proper follow-up
  • Efficient execution client’s instructions and follow up
  • Cross-selling the Bank’s range of products and services to existing and new customers and acquire new active accounts/Business.
  • Safe custody and management of Cards and cheque books
  • Collection of All service charges as per bank tariff to ensure Nil income leakage.
  • Facilitating activation of dormant and in operative accounts
  • To perform any other duty as assigned in line with the organization goals and objective

QUALIFICATION AND EXPERIENCE REQUIREMENTS

  • Degree in a Business Management, Accounting, Finance or Business Administration.
  • Professional banking qualifications will be added advantage.
  • 2 years’ work experience in a bank will be added advantage.
  • Excellent customer service skills
  • Able to multitask.
  • A fast learner
  • Good communication and interpersonal skills
  • Good marketing and People management skills
  • Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.

How to Apply:

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke
Kindly indicate the position title on the subject line when applying. Closing date for application will be 30th August 2025. Only shortlisted candidates will be contacted.

Senior Cybersecurity Officer

The Senior Cybersecurity Officer is a key leadership position responsible for ensuring the security and integrity of the bank’s digital infrastructure. The role involves designing, implementing, and managing advanced cybersecurity measures to protect against internal and external threats, ensuring compliance with industry regulations, and driving the continuous improvement of the bank’s security posture. The ideal candidate will have a deep understanding of the latest cybersecurity technologies, frameworks, and practices, coupled with strong analytical and leadership skills.

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Human Resources Business Partner

Reporting to the Head of Human Resources & Administration, the successful candidate will be responsible for aligning business objectives with management and employees and be the link between HR department and the business. He will be the Talent acquisition Lead for the Bank, oversee the learning and development of staff and be responsible for tactical and operational execution of the various human resources strategies and initiatives in line with internal HR policies and regulations, working in collaboration with the different lines of business.

Read More

How to Apply

Interested candidates who meet the criteria above are encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke.

Kindly indicate the position title on the subject line when applying.

Closing date for application will be 28th July 2025.

Only shortlisted candidates will be contacted. For more information,

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