Operations Officer at Caritas MFB
The Operations Officer will be responsible for ensuring the
management and control of operations in the branch to deliver operations
efficiency, compliance control and customer service. Key responsibilities and
accountabilities include.
- Cash
Management at the Teller and Vault
- Branch
cheque clearing management
- Enforce
adherence with compliance and control procedures
- Implement
service standards and practices to ensure excellent customer service
- Ensure
adherence to budget and identify opportunities for cost efficiency
- Ensure
that there is income leakage
- Provide
leadership in performance management, employee development, talent
management and building a work environment that drives high performance
and employee satisfaction
- Entrench
a risk aware culture and develop risk self-assessment capability to
identify, evaluate, mitigate and monitor.
- Ensure
customer Queries, Requests or Complaints are handled within the defined
Service
- Level
Agreements (SLAs) and Turn Around Time (ATM, Mobile Banking, Queue
Management)
- Ensure
that the Work environment meets the Health and safety standards and
regulations and reflects the brand identity
- To
perform any other duty as assigned in line with the organization goals and
objective.
QUALIFICATION AND EXPERIENCE REQUIREMENTS
- A
University Degree in a Business-related field
- Diploma
in banking, CPA qualifications
- 3
years’ experience, 1 of which must be in cash management
- Good
communication and interpersonal skills
- Able
to multitask
- Knowledge
of back-office procedures and processes
How to Apply
Interested candidates who meet the criteria above are
encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke.
Kindly indicate the position title on the subject line when applying. Closing
date for application will be 17th October 2025.
Call Center Agent at Caritas MFB
JOB PURPOSE
- To
efficiently handle customer transactions, maintaining customer
satisfaction, maximize revenue collection and manage risk while
cross-selling bank products to achieve branch profitability.
KEY RESPONSIBILITIES
- Welcome
and attend to customers at the branch, responding promptly to inquiries
and resolving complaints effectively.
- Accurately
record and document all customer feedback, including complaints and
compliments.
- Proactively
engage customers with inactive and dormant accounts to encourage
reactivation
- Assist
customers with account opening procedures, ensuring all required
documentation is completed.
- Conduct
KYC (Know Your Customer) and AML (Anti-Money Laundering) checks to verify
customer identity and shared information
- Identify
and report any suspicious, potentially fraudulent customers or activities
- Distribute
bank product flyers and introduce key features to customers, ensuring
proper follow-up
- Cross
sell bank products to existing customers to increase product usage level
- Co
ordinate agent visits.
- Efficient
execution client’s instructions and follow up
- Collect
and relay customer feedback from customers
- Ensure
the banking is well stocked with promo material and necessary stationery
- Management
of turnaround time on customer queries
- Queue
management in the banking hall
- Ensure
the customer experience is commendable at all times.
- Monitor
the ambience and cleanliness of the banking hall through the day
- Facilitate
applications of channels as requested by the customer
- Coordinate
the postage of parcels from branch to designated recipients and back
- Responsible
for basic office supplies such as stationery, water etc
- To
perform any other duty as assigned in line with the Organizational goals
and objectives.
QUALIFICATION AND EXPERIENCE REQUIREMENTS
- Degree
in a Business Management, Accounting, Finance or Business Administration.
- Professional
banking qualifications will be added advantage.
- 2
years’ work experience in a bank will be added advantage.
- Excellent
customer service skills
- Able
to multitask.
- A fast
learner
- Good
communication and interpersonal skills
- Good
marketing and People management skills
- Must
be self-driven; possess excellent administrative, communication
andinterpersonal skills, strong organization, and negotiation skills.
How to Apply:
Interested candidates who meet the criteria above are
encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke
Kindly indicate the position title on the subject line when applying. Closing
date for application will be 30th August 2025. Only shortlisted candidates will
be contacted.
Debt Recovery Officer at Caritas MFB
JOB PURPOSE
- To
assist in executing debt recovery strategy in reducing the Non-Performing
Accounts (NPA) portfolio at the same time report on NPAs (Write offs,
Collections, Security Cover etc.) on a regular pre-determined basis
KEY RESPONSIBILITIES
- Keep
tracking outstanding debts.
- Plan
course of action to recover owed money.
- Locate
and contact debtors through structured field visits.
- Negotiate
payoff deadlines and payment plans, enforce remedial measures such as
restructuring or legal action to be undertaken.
- Handle
customers’ questions or complaints.
- Identify
gaps in the system and recommend solutions.
- Build
trust with debtors.
- Update
account status and database regularly.
- Comply
with requirements when legal action is unavoidable.
- Keep
updated records of debtors unwilling or unable to pay and report to
supervisor on the same.
QUALIFICATION AND EXPERIENCE REQUIREMENTS
- Degree
in a Business Management, Accounting, Finance or Business Administration.
- Professional
banking qualifications will be added advantage.
- 2
years’ work experience in a bank as a debt collector will be added
advantage.
- Experience
in working with targets and tight deadlines.
- Knowledge
of relevant legal requirements
- Good
knowledge of MS Office and databases
- Good
negotiation and persuasion skills
- Team
player
- Good
time-management skills
- Great
interpersonal and communication skills.
- High
integrit
How to Apply:
Interested candidates who meet the criteria above are
encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke
Kindly indicate the position title on the subject line when applying. Closing
date for application will be 30th August 2025. Only shortlisted candidates will
be contacted.
Teller at Caritas MFB
JOB PURPOSE
- To
efficiently handle customer transactions, maintaining customer
satisfaction, maximize revenue collection and manage risk while
cross-selling bank products to achieve branch profitability.
KEY RESPONSIBILITIES
- Process
cash deposits, withdrawals, and payments accurately and efficiently.
- Receive,
verify, Authenticate, call back and processing thereof of all instructions
delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop
payments and other customer instructions
- Handle
cash, cheque, and electronic transactions in line with set procedures.
- Balance
cash drawer at the beginning and end of the day and ensuring any anomaly
is reported as per the policy
- Ensuring
vault procedures of the bank are observed.
- Assist
customers with account inquiries and product information.
- Promote
and cross-sell bank products and services to clients.
- Detect
and report suspicious transactions in line with anti-money laundering
(AML) guidelines.
- Ensure
compliance with internal controls, operational procedures, and regulatory
requirements.
- Maintain
a high level of customer service by addressing customer needs
professionally and promptly.
- Distribute
bank product flyers and introduce key features to customers, ensuring
proper follow-up
- Efficient
execution client’s instructions and follow up
- Cross-selling
the Bank’s range of products and services to existing and new customers
and acquire new active accounts/Business.
- Safe
custody and management of Cards and cheque books
- Collection
of All service charges as per bank tariff to ensure Nil income leakage.
- Facilitating
activation of dormant and in operative accounts
- To
perform any other duty as assigned in line with the organization goals and
objective
QUALIFICATION AND EXPERIENCE REQUIREMENTS
- Degree
in a Business Management, Accounting, Finance or Business Administration.
- Professional
banking qualifications will be added advantage.
- 2
years’ work experience in a bank will be added advantage.
- Excellent
customer service skills
- Able
to multitask.
- A fast
learner
- Good
communication and interpersonal skills
- Good
marketing and People management skills
- Must
be self-driven; possess excellent administrative, communication and
interpersonal skills, strong organization, and negotiation skills.
How to Apply:
Interested candidates who meet the criteria above are
encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke
Kindly indicate the position title on the subject line when applying. Closing
date for application will be 30th August 2025. Only shortlisted candidates will
be contacted.
Senior Cybersecurity Officer
The Senior Cybersecurity Officer is a key leadership
position responsible for ensuring the security and integrity of the bank’s
digital infrastructure. The role involves designing, implementing, and managing
advanced cybersecurity measures to protect against internal and external
threats, ensuring compliance with industry regulations, and driving the
continuous improvement of the bank’s security posture. The ideal candidate will
have a deep understanding of the latest cybersecurity technologies, frameworks,
and practices, coupled with strong analytical and leadership skills.
Human Resources Business Partner
Reporting to the Head of Human Resources &
Administration, the successful candidate will be responsible for aligning
business objectives with management and employees and be the link between HR
department and the business. He will be the Talent acquisition Lead for the
Bank, oversee the learning and development of staff and be responsible for
tactical and operational execution of the various human resources strategies
and initiatives in line with internal HR policies and regulations, working in
collaboration with the different lines of business.
How to Apply
Interested candidates who meet the criteria above are
encouraged to send their application letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke.
Kindly indicate the position title on the subject line when
applying.
Closing date for application will be 28th July 2025.
Only shortlisted candidates will be contacted. For more
information,