Call Center Agent at Jambojet
JOB TITLE: CALL CENTER AGENT
REPORTS TO: CONTACT CENTER HELPDESK AND
SUPERVISOR.
ROLE PURPOSE STATEMENT:
To provide excellent customer service, generate sales, and
ensure customer satisfaction and retention.
KEY ACCOUNTABILITIES/RESPONSIBILITIES
- To
offer the best available fares and generate sales for all JM clients.
- To
answer all inbound and outbound calls in a timely and friendly manner
- To
handle customer inquiries through different channels i.e. Phone, email,
and social media platforms.
- To
recruit and handle existing and prospective customers in order to win and
retain loyalty.
- To
generate both passenger and ancillary sales revenue by creating awareness
of JM products. To promote direct sales so as to reduce distribution costs
and increase direct sales revenue.
- Strive
to achieve a Call Efficiency target of over 90% and Service Levels of
above 80%, while keeping the call abandon rate between 8%-10% per shift,
supervised by the Supervisor.
- To
maintain high standards of hygiene, and adhere to grooming standards.
- Ensure
the safety and security of company property assigned to the contact
center.
- To
comply with Occupational Health and Safety policy.
- Adherence
to grooming standards.
KEY PERFORMANCE INDICATORS
- 100%
accuracy in fare quotation and collection of both ticket and ancillary
revenues. Answering all telephone inquiries within the first 3 rings (15
seconds).
- Achieve
a Call Efficiency target of over 90% and Service Levels of above 80%,
- Maintain
the call abandon rate between 8%-10% per shift
- Meeting
and exceeding the individual and station
- sales/revenue
targets.
- Minimal
or No Reservation related OTI’s.
- Demonstrating
leadership through involvement in company activities, and by
providingsuggestions on how to improve the product and customer
experience.
KNOWLEDGE, SKILLS, EXPERIENCE
- KCSE
Minimum of C minus IATA/UFTAA Foundation or Consultant Level Diploma
Required.
- Basic
airline or travel agency fares and ticketing experience a plus.
- University
degree in Tourism and/or Business related field an added advantage.
- Knowledge
of English and Kiswahili.
- Experience
in a call center is an added advantage.
COMPETENCES
- Team
player
- customer-focused
- Strong
communication skills
- Pleasant
personality/approachable
- Self-confident
and well-groomed
- Excellent
knowledge of JM product
Materials Supervisor at Jambojet
- Job
Title: Materials Supervisor
- Department:
Maintenance
- Location:
Nairobi, Kenya
- Reports
To: Manager – Materials & Logistics
- Employment
Type: Full-Time
Job application templates
Role Purpose Statement
The Materials Supervisor – Spares Inventory is responsible
for overseeing and optimizing the inventory
of aircraft spare parts for Jambojet’s fleet. The role ensures cost-effective,
timely, and compliant
support to maintenance operations while aligning with the operational needs of
a low-cost carrier. The
role holder supervises spares warehousing, handling, and issuance to
maintenance workstations,
ensuring compliance with KCAA requirements, Civil Aviation Regulations, and
company policies. The
position leads a team to ensure stock optimization, traceability, and
availability of critical components
with minimal excess or obsolescence.
Key Accountabilities / Responsibilities
- Supervise
day-to-day inventory management activities for Jambojet spare parts.
- Monitor
stock levels, consumption rates, and lead times to maintain optimal
inventory.
- Coordinate
with Maintenance Planning, Engineering, Procurement, and Line Maintenance
to ensure timely parts availability.
- Ensure
compliance with regulatory and quality assurance requirements, including
traceability, shelf-life, and certification.
- Manage
AOG (Aircraft on Ground) support, ensuring prompt resolution to minimize
operational disruption.
- Generate
and analyse reports on stock levels, usage trends, stockouts, and aging
inventory.
- Implement
strategies to reduce holding costs and minimize waste.
- Coordinate
with logistics providers and vendors on shipments and customs clearance.
- Conduct
periodic stock audits and support regulatory/internal audits.
- Lead,
train, and supervise spares personnel to maintain high operational
standards.
- Know-How
- Knowledge
of aviation spares inventory management systems (e.g., OASES).
- Strong
understanding of aviation regulations (KCAA, EASA, FAA).
- Proficiency
in inventory control, logistics, and supply chain principles.
- Supervisory
experience managing spares and logistics teams.
- Ability
to coordinate with internal departments and external vendors.
- Strong
communication and collaboration across engineering, procurement, and
linemaintenance functions.
- Leadership
and training of team members to maintain compliance and efficiency.
- Problem
Solving
- Thinking
Environment: Operates within strict aviation regulatory frameworks and
organizational policies while balancing operational demands and
cost-efficiency.
- Thinking
Challenge: Anticipates and resolves supply chain disruptions, ensures
compliance with stringent aviation quality requirements, and optimizes
stock levels in a cost-conscious, safety- driven environment.
- Accountability
- Freedom
to Act: Operates under the general direction of the Manager – Materials
& Logistics with discretion to manage day-to-day operations and
propose inventory optimization strategies.
- Magnitude:
Direct impact on the efficiency and reliability of fleet maintenance
operations and cost of inventory holdings.
- Impact
of Decisions: Decisions directly affect aircraft availability, regulatory
compliance, andoperational costs.
Qualifications
- Bachelor’s
degree or diploma in Aviation, Logistics, Supply Chain Management, or
related field.
- Minimum
5 years of experience in aviation spares inventory management, including 2
years in a supervisory role.
- Hands-on
experience in managing aircraft spare parts.
- Proficiency
with aviation inventory management systems (e.g., OASES).
- Strong
analytical, communication, and leadership skills.
- Experience
in a low-cost carrier or regional airline.
- Familiarity
with lean/JIT inventory practices.
- Supply
chain certification (CIPS, APICS, CPSPK) is an advantage.
Lead workshop Engineers at Jambojet
Jambojet workshop doors are now open.
You have been preparing for this moment, the training, the
licenses, the hours of perfecting your craft. And now, we are ready for you.
Any of these roles could be yours:
- Lead
Mechanical Engineer (Wheel & Brakes)
- Lead
Structures/Composite Engineer
- Lead
Avionics Engineer
Responsibilities
- As a
Lead Engineer, you will ensure aircraft airworthiness and safety by
performing and certifying maintenance on aircraft systems.
Requirements
- The
ideal candidate has a KCAA licensing CAT A, C and X.
- You
should also have a minimum of 5 years of working experience as an aircraft
maintenance engineer, preferably in workshop maintenance.
How to Apply
If you’re ready to elevate your career and join a company
that prioritizes safety and operational excellence, apply before 5th September
2025
Systems and Reliability Experts at Jambojet
Systems and Reliability Experts
Our growing fleet needs more than maintenance, it needs a
master of reliability. Could that be you?
We are on the lookout for a Systems & Reliability
Manager, a strategic thinker who can keep our aircraft systems running at their
best while driving innovation across our fleet. If solving complex puzzles,
optimizing performance, and leading with data sound like your kind of
adventure, we want you on board.
Technical Services Engineer
Job Title: Technical Services Engineer – Planning and
Records
Reports to: Technical Services Manager
Department: Maintenance
Location: Nairobi, Kenya
Role Purpose Statement:
Under the general direction and guidance of the Technical
Services Manager, the Technical Services Engineer – Planning and Records is
responsible for compiling, controlling, and maintaining accurate, reliable, and
up-to-date aircraft maintenance records to support the continuous airworthiness
and operational readiness of the company’s fleet. The role ensures that
maintenance activities are properly documented in compliance with regulatory
requirements, company standards, and industry best practices, while also
facilitating the timely planning, scheduling, and updating of maintenance
events.
Quality Officer – AMO
Job Title: Quality Officer – AMO
Reports to: Head of Quality – AMO
Department: Quality
Location: Nairobi, Kenya
Role Purpose Statement:
Under the general direction and guidance of the Head of
Quality AMO, the Quality Officer ensures the highest level of quality control
and assurance in aircraft maintenance operations. This role involves
implementing and overseeing an audit system to monitor compliance with Civil
Aviation Regulations and company procedures, while also developing, executing,
and monitoring the Quality Management System (QMS). The Quality Officer is
responsible for upholding aviation standards and regulations, thereby promoting
safety, efficiency, and continuous improvement in all maintenance activities to
meet both corporate and regulatory requirements.
Head of Workshops
Job Title: Head of Workshop
Reports To: Accountable Manager
Department: Maintenance
Location: Nairobi
Role Purpose Statement:
Under the general direction and guidance of the Accountable
Manager, the Head of Workshop is responsible for the general administration and
management of workshop maintenance operations, ensuring that all required
maintenance is performed to the highest safety and quality standards. The role
ensures compliance with Jambojet’s Approved Maintenance Organization (AMO)
requirements, Civil Aviation Regulations, and company policies. Additionally,
the position oversees the implementation of corrective actions arising from
quality compliance monitoring to maintain operational excellence.
Mission deadline: May 29th, 2025