Customer Facing Supply Chain Manager – Traditional Trade at Nestle
Company: Nestlé
Location: Kenya/Zimbabwe/Mozambique
Qualification: Degree in Supply Chain and related
Closing date: 07 April 2026
Position Summary
With a history spanning over 150 years, Nestlé didn’t become
the world’s leading food and beverages brand by chance. Perfection is at the
heart of what we do, and our people are always looking for the next big idea to
cement our status. We are now looking for a Customer Facing Supply Chain
Manager Traditional Trade to be based in Bryanston.
In this role you will be responsible for driving end‑to‑end
Customer Facing Supply Chain excellence across clusters (EHOA, GZ, SA) in the
Traditional Trade channel, by integrating operational customer management with
advanced analytics and insight generation. This role Leads customer
collaboration, service optimization, and the execution of the O2C strategy.
Acts as the analytical backbone for forecasting, pipeline management, inventory
health, and customer service KPIs. Drives transformation and efficiency
projects, with GCSS as the key collaborative platform. Represents the
internal voice of the customer while building strong external partnerships.
A day in the life of a Customer Facing Supply Chain
Manager Traditional Trade:
Customer Collaboration & Service Delivery
- Understanding
the Customer’s KPIs, agreeing targets with the Customer, and reporting
regularly against these targets
- Understanding
and raising awareness of the Customer’s Supply Chain and its alignment to
Nestlé’s Supply Chain to deliver efficiency and on-shelf availability
- Ensure
warehouse stocks and quality management is in place with Key customers.
- Own
CFR, OSA, DCSA, and service performance for Traditional Trade in EHOA, GZ,
SA.
- Lead
joint roadmaps, customer engagements, and business reviews with
Traditional Trade partners.
- Drive
GCSS-related initiatives or efficiency and transparency. Communicate
proactively with customers — sharing insights, risks, resolutions, and
opportunities.
Analytical excellence & Insights Leadership
- Provide
visibility of Key account Customers’ inventories to facilitate discussion
in Pre MSR (monthly sales review)/MBPC (Monthly business plan cycle) and
confidently challenge in the MBP meetings to ensure being the internal
voice of the customer
- Increase
quality of the Customer Collaborations to equal the value added for both
Customer and Nestle Internally
- Perform
continuous pipeline, demand, and supply‑risk analysis to support
availability and conversion through partnership with Sales and across the
Nestle Supply Chain, define and lead a common customer Supply Chain
strategy with Key customers (30-60-90)
- Validate
customer signals and enrich statistical forecasts with data‑driven
intelligence and work with the Sales to define joint improvement plans
with Customers to enhance Nestlé’s “ability to win”, supported by CFSC
methodologies (Joint Business Planning)
- Lead
digital enablement for dashboards, visibility tools, and predictive
analytics.
- Provide
structured insights for internal forums, senior stakeholders, and cluster
leadership.
- Run
and drive automation projects in Clusters involved with O2C process and
Replenishment.
Efficiency, continuous improvement & GCSS
- Be the
customers’ point of contact for supply chain and collaborate with
High-Level Customer Key Stakeholders to build beneficial relationships
(e.g. ensure Supply Chain priorities and measures are followed in joint
business plans with key customers), excluding operational order management
(CSA)
- Highlight
the business opportunities for both Nestlé and the Customer, in creating
competitive gaps through supply chain value creation through CLER projects
e.g. Cost to Serve, Collaborative Planning, etc. and represent Nestlé in
the industry through CLER projects
- Develop
and ensure compliance and long-term evolution, in close cross functional
collaboration, a Market Service Strategy that considers the different
types of customers and their needs, to provide them with the most
adequate, cost-effective services.
- Drive
the implementation of the Customer Service Plan, monitor and adjust where
necessary. (JBP).
- Create
workshops, executing plans and ensuring monthly customer meetings
integration in the GCSS roadmap and action closures and pulse
surveys. Leveraging GCSS for: Joint forecasting, root-cause
analytics, service recovery, inventory and freshness improvement.
- Preparation
and completion of LTT negotiations by consolidating calculations with FICO
and ensuring payments.
Cross-functional Leadership & Stakeholder management
- Act as
nexus between Supply Chain, Sales, Finance, and Regional Teams.
- Provide
the consolidated customer view for internal decision‑making (NimCom, CCRs,
ICP, etc.).
- Support
onboarding and knowledge transfer for TT-focused markets.
- Be
involved in closure of Month-end numbers
- Indirect
report management for Replenishment Specialists
What will make you successful?
- Degree
in Supply Chain and related
- 3 – 5
years or more experience in at least Customer Service Cross-functional
expedience (SC, MS&S, FI)
- Successfully
led projects and initiatives that require a Commercial and Supply Chain
understanding and knowledge
- Demand
& Supply Planning
- Distribution/
Materials Handling
- Sales
and/or Marketing
- Working
experience in Project management experience to implementation of major
project/s or change programme/s
- Working
experience Key Account Customer Stakeholder management of 2-3 years
- Strong
presentation and intermediate excel skills
Replenishment Specialist at Nestlé
Replenishment Specialist
Location: Kenya
Closing Date: 20 March 2026
Position Summary
With a history spanning over 150 years, Nestlé didn’t become
the world’s leading food and beverages brand by chance. Perfection is at the
heart of what we do, and our people are always looking for the next big idea to
cement our status. We are now looking for a Replenishment Specialist to be
based in Kenya.
In this role you will be responsible for ensuring optimal
product availability at customer distribution centers and stores through data‑driven
forecasting, proactive inventory management and strong collaboration between
Customer, Demand & Supply Planning, Sales, and Physical Logistics. The role
safeguards service levels, minimizes waste and drives continuous improvement
across the replenishment and order‑to‑cash value stream.
A day in the life of a Replenishment Specialist:
Replenishment Planning & Inventory Optimization
- Utilize
advanced forecasting and planning tools to develop optimal replenishment
orders within Nestlé or customer VMI/CMI systems.
- Balance
service level, inventory targets, capacity constraints and customer
delivery requirements. Monitor leading indicators such as system alerts,
stock holding, and demand changes.
- Maintain
master data inputs including lead times, delivery windows, network flows
and NPD introductions.
Out‑of‑Stock (OOS) Risk Management
- Proactively
identify OOS vulnerabilities through analytics on demand patterns, stock
levels and forecast deviations.
- Lead
the mitigation actions—including dynamic stock allocation rules,
prioritized customer replenishment, and cross‑functional escalation.
- Ensure
early and clear communication with all stakeholders including Sales, DSP,
Physical Logistics and Customer.
Customer Collaboration & Issue Resolution
- Act as
the key operational contact for VMI/CMI customers on stock‑related issues.
- Provide
timely visibility to customers regarding supply risks, recovery plans and
stock movements.
- Partner
with customer teams to optimize DC‑to‑store performance and reduce stock
losses.
Exception & Order Fulfilment Management
- Collaborate
with CSA teams in resolving exceptions such as load optimization, carrier
selection, credit blocks, delivery delays and appointment constraints.
- Lead
root‑cause identification and long‑term corrective actions to minimize
recurrence.
- Support
accurate and timely order fulfilment aligned to OTIF and COF metrics.
Billing, Returns, Claims & Deductions
Management
- Support
CSA in proforma invoice creation, billing corrections, and exception
resolution.
- Guide
mitigation for product refusals to minimize financial impact while
maintaining customer goodwill.
- Ensure
claims/deductions are validated and processed within SLA to protect
customer experience and financial accuracy
Continuous Improvement & Digital Enablement
- Identify
process gaps and improvement opportunities across replenishment,
forecasting, order processing, and exception management.
- Promote
automation, data‑driven decision‑making and system enhancements.
- Participate
in market or regional projects related to SC optimization, VMI upgrades or
analytics.
What will make you successful?
- Degree
in Economics, Business and General Science related
- 4-5
years of preferably operational experience in order fulfillment type of
role in a similar market environment or trade structure.
- Operational
experience in the following areas is beneficial:
- Working
for or with a customer in a collaborative environment
- Working
in other Supply Chain functions such as Physical Logistics or Sales
support Experience in related business improvement projects
- Good
Knowledge about Generating Demand, Supply Chain and Finance process for
pricing
- Understanding
of Logistics processes including Materials Handling
- Basic
understanding of the O2C flow and key business functions outside of the
O2C stream
2026 Nestlé USA Sales Internship Program
Foods you love. Brands you trust. And a career that empowers
you to grow.
At Nestlé USA, we’re all working towards the same goal – to delight and deliver
for our consumers. With a rich portfolio of beloved brands, including DiGiorno,
Toll House, and Coffee mate, in 97% of U.S. households, we have a unique
opportunity – and responsibility – to be there for every moment in our
consumers’ lives.
Joining Nestlé means becoming part of an inclusive workplace
that inspires innovation, encourages strategic thinking and creativity, and
celebrates your achievements. No matter where you work within the organization,
you are empowered to challenge the status quo, embrace risk-taking, and pioneer
new ideas. Our supportive and collaborative environment encourages bold
ambitions and continuous learning so that everyone can grow and thrive.
This position is not eligible for Visa Sponsorship.
Join us in making a meaningful impact on the world by
unlocking different perspectives and driving innovation.
What to expect for the 2026 Nestlé USA Sales
Internship:
We offer a 10-week paid internship in the Nestlé Sales
Organization. The Sales internship is an introduction to a career in sales and
the partnerships with our major customer teams. Interns will develop their
knowledge and understanding of the Consumer Products and Food industry, tackle
relevant business challenges, develop selling skills, and inspire change for
real processes and business needs. The experience requires collaboration with
team members from across business divisions, networking with senior management,
and participation in social engagements with interns from other programs.
As a member of one of our customer teams, you will
participate in key sales activities throughout your field experience with
direct instruction from Nestlé USA leaders.
During the internship, you will focus on a project that
requires a new perspective to deliver results against our immediate and future
business needs. Additional social activities are planned to provide insights
into day-to-day life at Nestlé USA. These findings will culminate with a
presentation to senior leaders.
2026 Nestlé USA Sales Internship Locations:
- This
internship is located in Eden Prairie, MN.
After Your Internship:
The internship feeds directly into our full-time Nestlé
Sales Development Program and participants may receive a full-time offer to
join the organization following the completion of the internship.
We invite you to challenge the traditional ways of working,
provide innovative ideas, and improve processes.
Application Criteria:
- Currently
pursuing a Bachelor’s degree in Business Administration, Communications,
Marketing, Sales Management, or related fields, to be completed by June
2027
- Preferred
cumulative GPA of 3.0 or above
- Leadership
experience through, but not limited to, an extra-curricular activity,
organization, club, sports team, or employment
Other Requirements:
- Ability
to relocate to Eden Prairie, MN for the 10-week duration of the program
across summer 2026
- Willingness
to relocate in the future to another Nestlé office if extended a full-time
opportunity for the Nestlé Sales Development program
- Willing
to generate enthusiasm and excitement for our products
Knowledge & Skills
- Intermediate
to advanced working knowledge of Microsoft Office
- Possess
excellent analytical skills and ability to utilize basic Excel functions
- Able
to build comprehensive presentations in PowerPoint
- Organized
with outstanding attention to detail to ensure accuracy
- Comfortable
working in a team setting
- Ability
to accept change and learn quickly in a fast-paced, complex environment
- Ability
to demonstrate initiative
Additional Perks:
- Exposure
to a dynamic and friendly work environment
- Opportunity
to network with various divisions and employees across the company
- Potential
opportunity for full-time employment starting summer 2027 based on
performance in the role
- Work
with an influential industry leader in consumer-packaged goods (Fortune
Magazine)
The approximate starting hourly pay rate for this position
is $23.50.