KE-Monitoring and Evaluation Officer (National) at Church World Service
Job Description
Primary Purpose
The Project Officer, Monitoring and Evaluation will support
the implementation of monitoring, evaluation, accountability, and learning
activities for CWS Africa humanitarian and development programs. Reporting to
the Monitoring and Evaluation Specialist, the position will assist with data
collection, data quality checks, routine monitoring, field follow-up, partner
coordination, documentation, reporting, and use of project evidence for
learning and program improvement.
Key Relationships
Internal To CWS
- Monitoring
and Evaluation S upervisor
- Humanitarian
and Development Programs Director; Program Managers; Project Officers;
- Program
Technical Focal Points; Operations, Finance, Grants, Compliance, and
Headquarters colleagues.
External
- Implementing
partners
- C
ommunity stakeholders
- E
numerators
- C
onsultants
- G
overnment and coordination stakeholders
- P
roject participants as appropriate.
Working
Environment
- Office
environment with regular field engagement, partner follow-up, and periodic
travel to CWS Africa program locations and project sites as required.
Responsibilities
Monitoring and Field Data Collection Support (35%)
- Support
implementation of project monitoring plans, indicator tracking tools, data
collection schedules, and reporting timelines.
- Collect,
compile, and verify routine project data from CWS teams, partners, field
activities, and approved data collection tools.
- Conduct
field monitoring visits and document project progress, challenges,
beneficiary feedback, and emerging issues.
- Support
baseline studies, assessments, evaluations, post-distribution monitoring,
satisfaction surveys, and learning exercises as assigned.
- Ensure
completed data collection tools are accurate, complete, timely, and
submitted according to agreed procedures.
Data
Management, Quality and Analysis (25%)
- Enter,
clean, organize, and maintain project data in approved databases,
trackers, dashboards, and electronic data collection systems.
- Conduct
first-level data quality checks to identify missing, inconsistent,
duplicate, or inaccurate information and follow up for correction.
- Support
the Monitoring and Evaluation Specialist in routine data quality reviews,
analysis, visualization, and preparation of monitoring summaries.
- Maintain
confidentiality and responsible handling of participant, partner, and
program data in line with CWS standards.
- Assist
program teams to understand basic data trends and use monitoring
information for day-to-day project follow-up.
Reporting,
Documentation and Learning (15%)
- Prepare
draft activity reports, field monitoring notes, data summaries, meeting
notes, and documentation for review by the Monitoring and Evaluation
Specialist.
- Support
collection and documentation of lessons learned promising practices,
success stories, case examples, and beneficiary feedback.
- Maintain
organized project documentation, including data collection tools,
attendance lists, monitoring reports, photos where approved, and partner
submissions.
- Assist
with consolidation of information for donor reports, internal updates,
learning meetings, and program review sessions.
Partner and Team Coordination Support (10%)
- Follow
up with partners and project teams on timely submission of monitoring
data, reports, supporting documents, and feedback.
- Provide
basic orientation and support to staff, partners, and enumerators on
approved data collection tools and reporting templates.
- Coordinate
logistics for monitoring visits, data collection activities, reflection
sessions, trainings, and learning meetings as assigned.
Compliance, Accountability and Safeguarding Support (10%)
- Support
compliance with CWS program standards, donor requirements, ethical data
collection principles, safeguarding expectations, and data protection
practices.
- Assist
in documenting and following up beneficiary feedback, complaints, and
accountability information through approved channels.
- Identify
data, reporting, safeguarding, or compliance concerns and escalate them
promptly to the Monitoring and Evaluation Specialist.
- Support
accurate reporting of suspected fraud, malfeasance, data breaches, or
significant compliance risks through appropriate channels.
Additional Roles and Responsibilities (5%)
- Perform
other duties as assigned by the Monitoring and Evaluation Specialist.
Qualifications
Experience
- Minimum
of four years of relevant professional experience in monitoring and
evaluation, data collection, project implementation, research,
accountability, learning, or program support roles.
- Experience
supporting humanitarian, development, refugee assistance, protection,
community development, governance, education, or related programs is
required.
- Experience
using data collection tools, monitoring templates, indicator trackers,
databases, or reporting systems.
- Experience
conducting field monitoring, beneficiary verification, assessments,
surveys, or partner follow-up is preferred.
- Experience
supporting donor-funded projects is an advantage.
Knowledge and Skills
- Good
understanding of monitoring, evaluation, accountability, and learning
concepts, including indicators, data collection, data quality, and
reporting.
- Strong
attention to detail and ability to collect, review, and organize accurate
project data.
- Ability
to use Microsoft Excel, Word, PowerPoint, Outlook, and Teams; experience
with KoboToolbox, ODK, CommCare, Power BI, or other data tools is an
advantage.
- Good
writing, documentation, communication, and presentation skills.
- Ability
to work respectfully with communities, partners, consultants, and staff in
a multicultural environment.
- Fluency
in written and spoken English is required; spoken Swahili and French are
an advantage.
Education and Certifications
- Bachelor’s
degree in Monitoring and Evaluation, Statistics, Social Sciences,
Development Studies, International Development, Economics, or a related
field is required.
- Training
and certification in monitoring and evaluation, data collection, data
analysis, research methods, project management, or
humanitarian/development programming is an advantage.
Abilities
The Project Officer, Monitoring and Evaluation must have the ability to:
- Communicate
effectively both verbally and in writing.
- Follow
work plans, instructions, and agreed procedures with accuracy and
reliability.
- Maintain
strong attention to detail, data accuracy, documentation, and deadlines.
- Analyse
basic project information and present findings in clear and practical
formats.
- Work
independently on assigned tasks while seeking guidance appropriately from
the Monitoring and Evaluation Specialist.
- Manage
multiple tasks and priorities in a fast-paced, multicultural environment.
- Handle
confidential program, beneficiary, administrative, and operational
information with discretion.
- Conduct
oneself professionally and courteously to represent the best interests of
CWS.
- Respect
different spiritual traditions inside and outside Christianity and
contribute to collaboration across diverse perspectives.
Important
Requirements
- Strong
English communication skills, both written and oral.
- Ability
to work in a multicultural environment is required.
- Commitment
to diversity, equity, and inclusion and willingness to support CWS’
Platform on Racial Justice as a CWS employee required.
- Remain
alert and responsive to any child safeguarding and PSEAH (Prevention of
Sexual, Exploitation, Abuse and Harassment) risks, acquire relevant
knowledge and skills which will enable you to promote strong safeguarding
PSEAH practices, understand the child safeguarding and PSEAH Policies and
procedures, and conduct yourself in a manner consistent with the Child
Safeguarding and PSEAH Policies.
Special Requirements
- This
position is based in Nairobi, Kenya.
- This
position requires use of laptops at all time, competence in Microsoft
office packages is required.
- Background
check which includes references and an educational and criminal check is
required before the start of employment
- This
position is Full Time
- All
employees should be prepared to work from the CWS office
Apply: KE-Monitoring
and Evaluation Officer (National) in Nairobi, Nairobi | Careers at Nairobi
KE-Monitoring and Evaluation Supervisor (National) at Church World Service
Job Description
Primary Purpose
The Monitoring and Evaluation Supervisor will serve as the
lead technical focal point for monitoring, evaluation, accountability, and
learning across CWS Africa humanitarian and development programs. The position
will lead the development and use of monitoring frameworks, data collection
tools, dashboards, reports, evaluations, data quality processes, and learning
products. The role will guide evidence-based program design, continuous program
improvement, donor reporting, partner capacity strengthening, and
organizational learning, while working closely with program leadership, program
teams, partners, and relevant headquarters colleagues.
Key Relationships
Internal To CWS
- CWS
Africa Regional Representative
- Associate
Directors
- Program
Director
- Program
Managers
- Project
Officers
- Program
Technical Focal Points; Operations, Finance, Grants, Compliance, and
Headquarters
External
- Donors
- Implementing
partners
- Technical
consultants
- Government
and coordination stakeholders
- Research
and evaluation partners, and peer learning networks.
Working Environment
- Office
environment with regular travel to CWS Africa program locations and
partner sites as may be required.
Responsibilities
Monitoring, Evaluation and Learning Support (35%)
- Lead
the development and implementation of project monitoring, evaluation,
accountability, and learning plans, including indicators, targets,
assumptions, data sources, and reporting timelines.
- Develop
and update data collection tools, monitoring templates, indicator
reference sheets, and reporting formats in collaboration with program
teams.
- Lead
needs assessments, baseline studies, mid-term reviews, lessons learned
exercises, and end-line evaluations by contributing to protocols, tools,
data collection, analysis, and reporting.
- Coordinate
external special assessments and project evaluations including gender
anlysis environmental impact assessments and project impact evaluations
- Track
project performance against approved work plans, logical frameworks,
results frameworks, and donor indicators, and alert supervisors and
program teams to gaps or emerging risks.
- Support
Monitoring and Evaluation Officer and project managers to the document and
disseminate lessons learned promising practices, success stories, and
evidence products to support program learning and adaptive management.
Data Management, Quality and Analysis (25%)
- Compile,
clean, validate, and analyse quantitative and qualitative program data to
support internal decision-making, donor reporting, and external
communication.
- Conduct
routine data quality reviews and support data quality assessments to
ensure accuracy, completeness, consistency, timeliness, and reliability of
program data.
- Maintain
M&E databases, trackers, dashboards, and electronic data collection
platforms in line with CWS data management standards and donor
requirements.
- Support
program teams to interpret monitoring data, identify trends, and use
results for continuous quality improvement and corrective action planning.
- Ensure
quantitative information in reports is accurate, non-duplicative, and
consistent with narrative reporting.
Reporting, Documentation and Knowledge Management (15%)
- Prepare
regular monitoring summaries, dashboards, data briefs, learning notes, and
sections of donor and organizational reports as assigned.
- Coordinate
the consolidation of program evidence, beneficiary feedback, evaluation
findings, and implementation learning for internal and external reporting.
- Maintain
organized M&E documentation, including approved tools, datasets,
reports, evaluation products, and learning resources.
- Coordinate
with program and business development colleagues to provide relevant
evidence for concept notes, proposals, and program design processes.
Capacity Building and Technical Support (10%)
- Provide
practical technical support and coaching to staff and partners on M&E
concepts, data collection tools, reporting requirements, data quality, and
use of monitoring information.
- Coordinate
the preparation and delivery of trainings, workshops, reflection sessions,
and learning meetings related to monitoring, evaluation, accountability,
and learning.
- Assist
program teams and partners to apply M&E tools consistently and to
monitor progress toward project targets.
Compliance, Accountability and Quality Assurance (10%)
- Support
compliance with CWS global program standards, donor M&E requirements,
ethical data collection principles, safeguarding expectations, and data
protection practices.
- Support
mechanisms for beneficiary feedback, accountability, and learning,
including documentation and follow-up of feedback trends where applicable.
- Identify
data quality, reporting, or compliance risks and escalate them to the
supervisor in a timely manner.
- Support
timely and accurate reporting of suspected fraud, malfeasance, data
breaches, or significant compliance risks through appropriate channels.
Additional Roles and Responsibilities (5%)
- Perform
other duties as assigned by the supervisor.
Qualifications
Experience
- Minimum
of six years of continuous relevant professional experience in monitoring,
evaluation, accountability, learning, research, data management, program
quality, or related program support roles.
- At
least three years of experience supporting M&E activities in
humanitarian, development, refugee assistance, protection, community
development, governance, education, or related programs.
- A
minimum of one year direct supervisory experience in M&E is required
- Experience
developing or supporting monitoring plans, data collection tools,
indicator tracking systems, dashboards, and donor reports.
- Experience
collecting, cleaning, analysing, and presenting quantitative and
qualitative data for program decision-making.
- Experience
supporting evaluations, assessments, baseline studies, data quality
assessments, or learning reviews is required.
- Experience
supporting projects funded by the U.S. Government, FCDO, the EU, UN
agencies, foundations, or other bilateral and multilateral donors is
preferred.
Knowledge and Skills
- Strong
knowledge of monitoring, evaluation, accountability, and learning
principles, including results frameworks, logical frameworks, indicator
tracking, data quality, and learning approaches.
- Strong
analytical skills and ability to interpret data, identify trends, and
communicate findings clearly to technical and non-technical audiences.
- Experience
using Microsoft Excel and other data management, visualization, or
statistical software; experience with Power BI, KoboToolbox, ODK,
CommCare, SPSS, Stata, R, or similar tools is an advantage.
- Excellent
writing, documentation, presentation, and facilitation skills.
- Ability
to support training, coaching, and capacity strengthening for staff and
partners.
- Knowledge
of GIS, mapping, or spatial analysis tools is an advantage.
- Experience
mainstreaming gender equality, social inclusion, protection,
accountability, and safeguarding considerations into M&E systems is
preferred.
- Fluency
in written and spoken English is required; spoken Swahili and French are
an advantage.
Education and Certifications
- Bachelor’s
degree in Monitoring and Evaluation, Statistics, Social Sciences,
Development Studies, International Development, Economics, or a related
field is required.
- Professional
training and certification in monitoring and evaluation, data analysis,
project management, research methods, or humanitarian/development
programming is an advantage.
- Master’s
degree in a related field is preferred.
Abilities
The Monitoring and Evaluation Specialist must have the ability to:
- Communicate
effectively both verbally and in writing.
- Work
independently while seeking guidance appropriately and contributing to
team objectives.
- Maintain
a high-performance standard with strong attention to detail, accuracy, and
deadlines.
- Analyse
information, identify trends, and present findings in clear and practical
formats.
- Manage
multiple tasks and priorities in a fast-paced, multicultural environment.
- Build
positive working relationships with staff, partners, consultants, donors,
and external stakeholders.
- Handle
confidential program, beneficiary, administrative, and operational
information with discretion.
- Conduct
oneself professionally and courteously to represent the best interests of
CWS.
- Respect
different spiritual traditions inside and outside Christianity and
contribute to collaboration across diverse perspectives.
- Support
responsible use of CWS resources.
- Competence
in Microsoft Office packages, including Word, Excel, PowerPoint, Outlook,
and Teams, is required.
Important Requirements
- Strong
English communication skills, both written and oral.
- Ability
to work in a multicultural environment is required.
- Commitment
to diversity, equity, inclusion, and racial justice, and willingness to
support CWS’ Platform on Racial Justice as a CWS employee.
- Remain
alert and responsive to any child safeguarding and PSEAH (Prevention of
Sexual, Exploitation, Abuse and Harassment) risks, acquire relevant
knowledge and skills which will enable you to promote strong safeguarding
PSEAH practices, understand the child safeguarding and PSEAH Policies and
procedures, and conduct yourself in a manner consistent with the Child
Safeguarding and PSEAH Policies
Special Requirements
- This
position is based in Nairobi, Kenya.
- This
position requires use of laptops at all time, competence in Microsoft
office packages is required.
- Background
check which includes references and an educational and criminal check is
required before the start of employment
- This
position is Full Time
- All
employees should be prepared to work from the CWS office
Apply: KE-Monitoring
and Evaluation Supervisor (National) in Nairobi, Nairobi | Careers at Nairobi
KE-Data Analyst (National) at Church World Service
Primary Purpose
This position is primarily responsible for ensuring the
timely and accurate preparation of standard and ad hoc statistical and
operations reports for United States Refugee Admission Program (USRAP). Under
the guidance of the Data Analytics & Visualization Supervisor the Data
Analyst assists CWS RSC (Resettlement Support Center) Africa in “telling the
story” of resettlement processing in sub-Saharan Africa through data
visualization that allows staff and stakeholders to understand the meaning
behind the data.
Key Relationships
Internal to CWS
- Other
team members in Admin, Ops & program units External
- Bureau
of Population Refugees and Migration (BPRM) Program Officer
- International
Organization for Migration (IOM)
- Refugee
Processing Center (RPC)
- Other
NGOs
- Resettlement
Agencies
Working Environment
- Office
environment, Periodic travel to the field as may be required.
Responsibilities
Data Management and Program Administration (45%)
- Prepares
routine and ad hoc CWS RSC Africa statistical reports as needed for
various CWS RSC Africa staff and implementing partners e.g. US Embassy
Refugee Coordinator, IOM and the Resettlement Agencies.
- Works
with the START and Case Quality team to prepare and automate regular
sectional quality control reports to ensure data accuracy and identify
training needs.
- Prepare
reports designed to track CWS RSC Africa operations’ productivity for an
overall improvement in efficiency.
- Works
closely with IT to ensure that reports run in the most current software
environment and in publishing QC reports in a user-friendly.
Compliance (30%)
- Updates
automated and ad hoc reports in line with START database schema changes
and/or Policy and Program changes.
- Maintains
a current understanding and keeps abreast of any updates of START or RSC
Africa Standard Operating Procedures.
- In
coordination with the START and Case Quality team performs quality checks
of cases to ensure that cases are up to RSC and RPC standards and adhere
to processing guidelines.
- Works
closely with Programs staff to ensure that they have adequate reporting
tools available to them to enable their departments to meet RSC quality
standards and adhere to USRAP processing guidelines.
Representation/Engagement (20%)
- Works
closely with RPC staff on issues related to START data fixes and deployed
new releases.
- Works
with other programs teams when to assist with their reporting needs, as
needed.
- Serves
as the contact person for all inquiries directed to the team while the
Data Analytics & Visualization Supervisor is on leave.
- Actively
works on and resolves all work order tickets raised by Programs staff.
Additional Responsibilities (5%)
- Performs
any other duties assigned to improve the operations of CWS Africa.
Experience
Qualifications
- A
minimum of 5 years’ relevant paid work experience required
- Good
understanding (2+ years required) of databases and Tableau (or other
business intelligence tools like Power BI)
- Experience
using Microsoft Visual Studio 2016 in the context of SQL Server Reporting
Services required.
Skills
- Advanced
knowledge in TRANSACT SQL and Microsoft SQL Server database design, stored
procedures, views and functions.
- Advanced
computer knowledge, specifically with MS Office (Access, Outlook, Word,
PowerPoint). Advanced knowledge in using Tableau Business Analytics
software.
- Knowledge
of US refugee resettlement and working experience with the START database
preferred
Education & Certifications
- Bachelor’s
degree is required.
Abilities
- Manage
large and diverse workload under pressure with competing priorities.
- Maintain
the integrity of official records;
- Analyze
and solve complex problems and make sound decisions;
- Work
with minimal supervision
- Maintain
a high performance standard with attention to detail;
- Work
independently and contribute to overall operations of RSC Africa;
- Actively
participate in the implementation of the U.S. Refugee Admissions Program
(USRAP).
Important Requirements
- Strong
English communication skills, both written and oral.
- Ability
to work in a multi-cultural environment required.
- Commitment
to diversity, equity, and inclusion and willingness to support CWS’
Platform on Racial Justice as a CWS employee required.
- Remain
alert and responsive to any child safeguarding and PSEAH (Prevention of
Sexual, Exploitation, Abuse and Harassment) risks, acquire relevant
knowledge and skills which will enable you to promote strong safeguarding
PSEAH practices, understand the child safeguarding and PSEAH Policies and
procedures, and conduct yourself in a manner consistent with the Child
Safeguarding and PSEAH Policies
Special Requirements
- This
position is based in Nairobi, Kenya.
- This
position requires use of laptops at all time, competence in Microsoft
office packages is required.
- Background
check which includes references and an educational and criminal check is
required before the start of employment
- This
position is Full Time
- All
employees should be prepared to work from the CWS office
KE-Program Processing Manager (National) at Church World Service (CWS)
Primary Purpose
This position is responsible for the management and
implementation of all Program Processing activities for CWS/RSC Africa in
sub-Sahara Africa and provides effective and efficient field mission planning,
administrative support, communications, and logistical support while adhering
to USRAP procedures and B/PRM Guidelines. The Program Manager actively
monitors all aspects of the implementation of USRAP activities undertaken by
Program Processing Supervisors and Program Processing Associates in both the
Nairobi office and the field. This position ensures that RSC Africa processing
priorities and targets are met and that standard operating procedures are
strictly followed
Key relationships
Internal to CWS
- RSC
Director
- Deputy
Director of RSC Programs
- Senior
Program Managers
- Program
Processing Supervisors
- Program
Processing Associates
- SARU
Senior Program Manager
- SARU
Program Supervisor
- SARU
Program Associates
- Senior
Circuit Rides and Travel Manager
- Travel
Supervisor
- Senior
Manager Pipeline and Case Quality
- Projections
Specialist
- Senior
Case Quality Specialist
- Data
Integrity Supervisor
- Circuit
Ride Specialist
External
- BPRM
Program Officers
- PRM
Coordinators
- UNHCR
- IOM
- USCIS
- RPC
- Resettlement
Agencies
Working Environment
- Primarily
in-office with occasional work from home as requested and approved.
- Periodic
travel to the field as may be required.
Core Job Responsibilities:
Leadership and Management
- Provides
direct supervision and leadership to the Program Processing Supervisors,
Program Processing Associates as may be needed, including yearly
performance evaluations, developing job descriptions, participating in
hiring and coordinating leave.
- Develops
and implements training modules for staff, in coordination with Learning
and Development and ensures that staff receive cross training on different
aspects of refugee processing, and that they are monitored and evaluated.
- Ensure
that QCs are being conducted and feedback is being provided to
staff.
- Ensure
coaching, mentoring, feedback and corrective action plans are being
carried out where needed.
- Ensure
establishment of performance expectations and communication, on-boarding
and training
- Monitor
staff time and attendance.
- Monitor
and ensure a safe, healthy and professional work environment.
- Ensure
direct reports access and use their benefits appropriately, including
leave.
- Ensure
staff are safe in the field by coordinating with the RSC Staff Security
and disseminating information related to safety to staff in the field.
- Provide
input on quarterly and/or annual Learning and Development staff and work
projections, which contribute to Programs annual budget.
- Determine
and apply cost saving measures to ensure program sustainability.
- Support
RSC Management to analyze assessment results for future training
plans.
Compliance
- Ensures
all CO training functions strictly adhere to the PRM, RPC, CWS and RSC
Africa policies, guidelines and procedures.
- Ensures
development, implementation, dissemination, monitoring and adherence of
standard operating procedures (SOPs) for cultural orientation.
- Conducts
job function observations of Program Processing Associates to ensure
compliance is met and identifies any areas of improvement or training
needs.
- Conduct
and participates in regular process reviews to provide feedback and to
monitor quality vis a vis output.
- Report
on departmental compliance and achievements to required internal and
external stakeholders.
Program Administration
- Develop
digital presentations and supports Program Processing Associates in
conducting processing including cultural orientation using online and
other remote learning modules.
- Assists
in preparation of the budget and modifications.
- Obtains
circuit ride related costs from partners and reviews budgets and invoices
for accuracy.
- Develops
and updates Standard Operating Procedures related to circuit ride
preparation to enhance consistency and coordination.
- Assists
in organizing the hiring and training of program staff.
- Maintains
records of all correspondence with partners
Data Management and Analysis
- Closely
monitors the movement of cases through the RSC Africa refugee pipeline,
and ensures cases are processed according to the PRM Cooperative Agreement
and prepares required statistics reports.
- Acts
as the point person for staff inquiries related to the processing stages.
- Develops
and implements department specific pipeline analysis to inform workload
projections and staffing and to anticipate future workloads in
coordination with the relevant Senior Managers.
- Manage
reports and quality control checks that ensure accuracy and efficiency.
- Ensures
annual plan and strategic plan goals are met.
- Reviews
RSC Africa trip reports and follows up on identified issues.
Representation/Engagement
- Develops
and maintains effective relationships with RSC implementing partners,
including PRM, USCIS, IOM, UNHCR, RPC and domestic Resettlement Agencies.
- Ensure
the staff is professional when representing CWS/RSC Africa to refugees,
partners, the funder and colleagues.
- Ensure
partner communication from the department is professional, timely and
proactive.
- Represent
organizational policies and culture to staff.
Additional roles and responsibilities
Other duties that may be assigned to enhance the quality and efficiency of U.S.
Refugee Admissions Program (USRAP) to attain set objectives and maintain high
professional standards of RSC Africa. Execute special projects and other duties
as assigned by CWS/RSC Africa Leadership.
Qualifications
Experience:
- A
minimum of Eight (8) years paid work experience managing complex
projects.
- A
minimum of Two (2) years of direct supervisory experience is
required.
- A
minimum of Three years US refugee resettlement experience is
required.
- Previous
program management experience preferred
- Previous
experience conducting training or presentations preferred.
Skills:
- Thorough
knowledge of the US Refugee Admissions Program (USRAP).
- Excellent
English writing skills and clear communication style.
- Excellent
organizational and time management skills.
- Excellent
computer skills, in particular Microsoft Office.
Education & Certifications:
- Bachelor’s
Degree or additional four (4) years of paid work experience in lieu of a
Bachelor’s Degree required
KE-Circuit Rides & Travel Manager (National) at Church World Service (CWS)
Primary Purpose
The Circuit Rides & Travel Manager is responsible for
coordinating and supporting the planning and execution of all United States
Refugee Admissions Program (USRAP) Circuit Ride activities at RSC Africa as
well as Applicant Travel to the U.S. This role ensures the effective
coordination of field Travel operations, travel logistics, and partner
engagement to meet programmatic goals and compliance standards. The Manager
leads cross-functional teams, drives process improvements, and serves as the
secondary liaison with PRM, USCIS, and other stakeholders for circuit ride
planning and Applicant Travel.
This position plays a key role in aligning departmental
activities with organizational priorities, ensuring quality, timeliness, and
efficiency in refugee processing and travel facilitation. The Manager also
contributes to strategic planning, budgeting, and staff development, while
ensuring compliance with safety, security, and operational protocols.
Key Relationships
Internal to CWS
- RSC
Director
- Deputy
Director of RSC Programs
- Senior
Program Managers
- Program
Managers and Supervisors
- Program
Processing Associates
- Pipeline
and Case Quality Team
- SARU
Team
- Circuit
Rides and Scheduling Specialists
- Data
Integrity Supervisor
- Data
Analyst
External
- PRM
and USCIS
- CWS
RSC Africa’s implementing partners
- Travel
Agents
- As
Needed
Working Environment
- Office
environment with periodic travel to the field as required.
Responsibilities
Core Job Responsibilities:
Leadership & Coordination
- Engage
in effective team management and supervision as per CWS expectations,
including: ensure policies, procedures, and culture are understood and
abided by; provide clear expectations, managing performance, yearly
performance evaluations, and coordinating proper use of benefits;
providing coaching and corrective action plans as needed; effective
communication; maintaining accurate job descriptions; ensuring a safe,
healthy and professional work place; and promoting safe-space, open door,
and escalation policies.
- Ensures
staff are safe in the field by coordinating with the Security Risk
Management Specialist and disseminating information related to staff
safety in the field.
- Under
the guidance of the Senior Circuit Rides & Travel Manager, contribute
to strategic planning conversations to set and achieve RSC Program goals.
- Provide
input on quarterly and/or annual departmental staff and work projections,
which contribute to Programs annual budget.
- Identify
processing gaps by regularly undertaking frontline processing activities
and then work to fill the identified gaps. Provide input/ideas and apply
cost saving measures to ensure program sustainability.
Data Management and Analysis
- Ensure
effective workplans are created and utilized and that Case processing
duties are completed effectively.
- Closely
monitor the movement of cases through the entire USRAP pipeline, ensuring
cases are being processed and presented according to USRAP priorities.
- Acts
as the point person for staff inquiries relating to processing of cases.
- Develops
reports and quality control checks that ensure accuracy and efficiency as
well as their use.
- Where
needed, assists in ensuring RSC circuit rides are planned, revised and
updated as needed until confirmed, and staff are prepared while ensuring
all functions are completed in the most operationally responsible manner.
Program Administration
- Ensures
the deployment of Prescreening, USCIS Support and Cultural Orientation
circuit rides.
- Ensures
applicant travel arrangements are completed through collaboration with
identified travel agent(s), and RSC Procurement, including travel booking,
applicant document verification, and airport departure/arrival assistance.
- Ensures
that travel briefing is completed for applicants prior to travel including
do’s and don’ts of travel.
- Ensures
vulnerable applicants including the elderly, disabled and those with
health conditions are provided with required assistance
- Ensures
unaccompanied minors are adequately supported and handed over to the
appropriate carrier staff.
- Monitors
and tracks ticketing information in coordination with the travel agent to
ensure invoices submitted correspond to tickets issued.
- Ensure
applicants sign relevant travel documentation (travel loan – promissory
notes) and ensure these are shared/stored appropriately.
- Coordinates
with IOM and Independent Panel Physicians to ensure Medicals are
scheduled, completed and uploaded in START in a timely manner.
- Ensure
all Correspondences received is responded to in a timely manner
- Ensures
Assurances are correctly reviewed and requested in a timely manner
- Coordinates
with the Circuit Ride and Travel department to ensure Travel information
is correctly updated in START for them to complete booking of applicants.
- Coordinates
with the Pipeline and Case Quality team to ensure that needed filters and
reports are created and provides them with feedback about gaps in the
system. Additionally, ensures that feedback received from the Pipeline and
Case Quality team is communicated to Programs staff and required training
is provided in a timely manner.
- Develop
work plans and oversee their implementation and reporting for direct
reports.
- Track
progress towards achievement of established annual goals and objectives.
- Deploy
staff and resources to ensure timely and efficient work output, in
coordination with Programs
- Management.
- Actively
engages in circuit ride briefings and debriefings.
- Oversees
the scheduling of eligible individuals for Prescreening, USCIS support,
Cultural Orientation and Medicals.
- Participates
in training and on-boarding new staff.
- Maintains
records of all correspondence with partners.
Compliance
- Ensures
all functions strictly adhere to the DOS/BPRM, USCIS, RPC, CWS and RSC
Africa policies, guidelines, and procedures
- Ensures
development, implementation, dissemination, monitoring and adherence to
Processing Guides for processing of refugees eligible for the US Refugee
Admissions Program in sub-Saharan Africa.
- Conducts
job function observations to ensure compliance is met and identifies any
areas of improvement or training needs.
- Identifies
and assists with regular process reviews to compare requirements vs.
current processing and outputs.
- Demonstrates
ability to conduct field processing and case processing activities.
- Demonstrates
ability to conduct logistical and administrative activities including
Cultural Orientation training both in the field and remotely.
- Travels
to field locations to monitor all travel activities, conduct performance
evaluations and meet with partners and vendors.
- Runs
regular Quality Checks and ensures that case updates in START are properly
done.
Stakeholder Engagement and Representation
- Maintains
effective relationships with RSC implementing partners, including PRM,
IOM, UNHCR, RPC and domestic Resettlement Agencies.
- Ensure
professional, timely, and proactive communication with partners.
- Represent
CWS/RSC Africa’s values and policies to staff, partners, and applicants.
- Ensure
staff professionalism in all external engagements
Additional Responsibilities
- Perform
other duties as assigned to enhance program quality and efficiency.
Qualifications
Experience:
- A
minimum of eight (8) years’ paid work experience is required.
- A
minimum of two years’ (2) direct supervisory experience in the USRAP is
required.
- Experience
leading teams is preferred.
- Previous
experience with USRAP strongly preferred.
Skills:
- In-depth
knowledge of the US Refugee Admissions Program and START database.
- Strong
verbal and written English language skills.
- Demonstrated
computer skills, especially Microsoft Word, Excel, Outlook and PowerPoint.
- Excellent
organizational and time management skills.
Education & Certifications:
- Bachelor’s
Degree, or four (4) additional year’s work experience in lieu of a
bachelor’s degree.
Abilities:
- Ability
to adapt to urgent priority changes including and not limited to primary
assigned tasks changing in short notice.
- Ability
to perform a full range of processing responsibilities, including but not
limited to case processing, field processing, and facilitating cultural
orientation sessions.
- Supervision
of staff to ensure policies and procedures are implemented and executed in
accordance with guidelines and standard operating procedures.
- Maintain
a high-performance standard with attention to detail, completing tasks
within set timeframes.
- Exercise
good judgement and seek guidance as appropriate when confronted with
unanticipated problems.
- Deal
effectively and courteously with a large number of associates, outside
agencies, refugees and members of the general public.
- Manage
large and diverse workload under pressure with competing priorities
- Maintain
the integrity of official records.
- Analyze
and solve complex problems and make sound decisions.
- Work
with minimal supervision.
- Maintain
a high-performance standard with attention to detail;
- Work
independently and contribute to overall operations of RSC Africa.
- Actively
participate in the implementation of the U.S. Refugee Admissions Program
(USRAP)
KE-Data Analyst (National) at Church World Service (CWS)
Primary Purpose
This position is primarily responsible for ensuring the
timely and accurate preparation of standard and ad hoc statistical and
operations reports.
Key Relationships
Internal to CWS
- Other
Data Analysts
- Data
Integrity Supervisor-USRAP
- Data
Integrity Supervisor-Administration
- Data
Integrity Manager
- Senior
Manager, Data Analytics & Visualization
- Associate
Director, Strategic Planning
- Deputy
Director Program Implementation & Quality
- RSC
Director
- Other
team members in administration & program units
External
- BPRM
Program Officer
- UNHCR
- IOM
- RPC
- Other
NGOs
- Resettlement
Agencies
Working Environment
- Office
environment, Periodic travel to the field as may be required.
Responsibilities
Core Job Responsibilities:
Data Management and Program Administration (45%)
- Prepares
routine and ad hoc CWS RSC Africa statistical reports as needed for
various CWS RSC Africa staff and implementing partners e.g. US Embassy
Refugee Coordinator, UNHCR, IOM and the Resettlement Agencies.
- Prepares
and automates regular sectional quality control reports to ensure data
accuracy and identify training needs.
- Prepare
reports designed to track CWS RSC Africa operations’ productivity for an
overall improvement in efficiency.
- Works
closely with IT to ensure that reports run in the most current software
environment and in publishing QC reports in a user-friendly interface.
- Continually
works on converting as much of the DI reporting portfolio into an
automated format on Tableau.
Compliance (30%)
- Carries
out annual inter-departmental process reviews and recommends improvements
in quality control.
- Updates
automated and ad hoc reports in line with START database schema changes
and/or Policy and Program changes.
- Maintains
a current understanding and keeps abreast of any updates of START or RSC
Africa Standard Operating Procedures.
- Works
closely with Programs staff to ensure that they have adequate reporting
tools available to them to enable their departments meet RSC quality
standards and adhere to USRAP processing guidelines.
Representation/Engagement (20%)
- Works
closely with RPC staff on issues related to START data fixes and deployed
new releases.
- Works
with other programs teams when to assist with their reporting needs, as
needed.
- Serves
as the contact person for all inquiries directed to the Data Integrity
Unit while the Data Integrity Supervisor is on leave.
- Actively
works on and resolves all work order tickets raised by Programs staff.
Additional Responsibilities (5%)
- Performs
any other duties assigned to improve the operations of CWS Africa.
Qualifications
Experience:
- A
minimum of 5 years paid work experience required
- Good understanding
(2+ years required) of databases and Tableau (or other business
intelligence tools like Power BI)
- Previous
experience working within the U.S. Refugee Admissions Program (USRAP) is
required
- Experience
using Microsoft Visual Studio 2016 in the context of SQL Server Reporting
Services required.
- Previous
experience working within the U.S. Refugee Admissions Program (USRAP) is
required.
Skills:
- Advanced knowledge in
TRANSACT SQL and Microsoft SQL Server database design, stored procedures,
views and functions.
- Advanced computer knowledge, specifically with MS Office (Access, Outlook, Word, PowerPoint). Advanced knowledge in
using Tableau Business Analytics software.
- Knowledge of
US refugee resettlement and working experience with the START database
preferred.
Education & Certifications:
- Bachelor’s
degree or four (4) years of directly related experience in lieu of a
Bachelor’s Degree is required.
KE-START Engagement Specialist (National) at Church World Service (CWS)
Primary Purpose
This position is responsible for creating and delivering
START engagement activities, and assists with training efforts for new hires
and existing staff.
The START Engagement Specialist works closely with the RSC
Africa START team and all Programs Departments.
Responsibilities
Core Job Responsibilities:
Compliance (35%)
- Maintains
a current understanding of the US Refugee Admissions Program guidelines,
START functionality, START SOPs, and START training materials.
- Ensure
START engagement activities and internal START messaging adhere to the
START branding guidelines and align with current SOPs.
- Communicates
processing updates and trains staff on the highlighted changes.
Representation (5%)
- Serves
as a back-up for the Senior Case Quality Specialist.
- Develops
and maintains effective relationships with the Refugee Processing Center
(RPC).
- Ensures
communication to RPC is professional, timely and proactive.
Program Administration (35%)
- Designs
and leads internal START demonstrations and training sessions.
- Creates
materials to inform staff of updates to the START system, remind staff of
existing START functionality, and engage staff with START.
- Brainstorms
new ways to keep staff aware and interested in using START and engaged
with new START functionality.
- Supports
START orientation and training for new staff.
- Manages
START access records for all programs staff with granted START access.
- Create
START dashboards for START users to conduct quality checks.
- Create
START dashboards for supervisors and managers to monitor cases.
Data Management and Analysis (20%)
- Participates
in START user-acceptance testing and simulation activities.
- Monitors
user-adoption through surveys and adjusts engagement plans accordingly.
Additional roles and responsibilities (5%)
This position also performs other duties that may be
assigned by CWS RSC Africa Management to enhance the efficiency and efficacy of
the operation.
Qualifications
Experience:
- A
minimum of Five (5) years paid working experience required.
- Experience
working in START is required.
- Proficiency
working with Canva, or an equivalent software, is required.
- Broad
knowledge of USRAP processing in START is required.
- Proven
ability to communicate professionally with external stakeholders is
required.
- Prior
case or field processing experience required
- Training
experience is preferred.
Skills:
- Advanced
computer knowledge, specifically with MS Office (Excel, Access, Outlook,
Word, PowerPoint).
- Experience
using Tableau is a plus.
- Strong
English communication skills, both oral and written.
Education & Certifications:
- Bachelor’s
degree, or four (4) years paid work experience in lieu of a bachelor’s
degree
Abilities:
- Manage
large and diverse workload under pressure with competing priorities.
- Maintain
the integrity of official records;
- Analyze
and solve complex problems and make sound decisions;
- Work
with minimal supervision
- Maintain
a high-performance standard with attention to detail;
- Work
independently and contribute to overall operations of RSC Africa;
- Actively
participate in the implementation of the U.S. Refugee Admissions Program
(USRAP).
Important Requirements:
- Strong
English communication skills, both written and oral.
- Ability
to work in a multi-cultural environment required.
- Commitment
to diversity, equity, and inclusion and willingness to support CWS’
Platform on Racial Justice as a CWS employee required.
- Remain
alert and responsive to any child safeguarding and PSEAH (Prevention of
Sexual, Exploitation, Abuse and Harassment) risks, acquire relevant
knowledge and skills which will enable you to promote strong safeguarding
PSEAH practices, understand the child safeguarding and PSEAH Policies and
procedures, and conduct yourself in a manner consistent with the Child
Safeguarding and PSEAH Policies.