Legal Officer – (Faulu Microfinance Bank) at Old Mutual
JOB PURPOSE STATEMENT
Reporting to the Head of Legal Services, The Legal Officer
will be responsible for providing effective legal support to the institution,
ensuring compliance with all statutory and regulatory requirements, and
safeguarding the institution’s legal interests. The role entails contract
management, credit documentation, litigation handling, regulatory liaison, and
corporate governance support.
KEY MEASURABLE GOALS
- Leadership
- Legal
Risk Management
- Regulatory
monitoring
- Management
of litigation
- Documentation
and perfection of securities
- Support
in Credit Statutory Debt Recovery processes
- Stakeholder
Engagements – Directors, Regulators, Shareholders, Industry player
KEY RESPONSIBILITIES
a) Leadership role
- Provide
leadership and ensure efficient and effective management of staff and
resources reporting to job holder including mentorship, coaching and
training.
- Liaise
with the Head of Legal Services in conducting performance appraisals and
ensure competency and training gaps are addressed.
- Represent
the Head of Legal Services in various internal or external meetings or
committees when called upon.
- Provide
monthly and quarterly reports to the Head of Legal Services on job holder
duties.
b) Litigation management
- Maintain
and update the database of cases and management of litigation
- Review
progress of outstanding litigation and liaise with on appropriate
strategies for cases.
- Collate
documents and any evidence, identify and prepare witnesses in support of
Bank cases
- Diarize
hearing notices for pending cases, follow up and update of outcome thereof
to Head of Legal Services, Debt Recovery Unit (DRU) and Branch (where
applicable).
- Provide
support to the Debt Recovery Unit in various recovery processes including
but not limited to: –
- Ensure
compliance by DRU team on the necessary statutory requirements and
processes.
- Review
and issuance of statutory notices
- Legal
advisory of various recovery matters
- Manage
external counsel handling various litigation matters including is suance
of instructions, timely drafting of pleadings, review of pleadings; review
of advocates performance.
- Issuance
of Legal opinions and advisory on various litigation matters.
- Negotiation
of out of court settlement with external advocates.
- Management
of legal costs associated with litigation.
- Attending
Court and representing the company in legal issues when required.
- Review
and manage demand letters from customers or third parties
c) Credit Documentation and perfection of securities
- Draft,
review and ensure proper facility letters, Bank’s standard forms and
templates, securities documentation and service level agreements and
standard agreements, properly drafted and legally enforceable to ensure
compliance to regulatory changes and general securitization requirements
to safeguard the bank’s exposure.
- To
capture, register, monitor, control and report all types of collateral
offered by the customers and ensure that they are properly lodged for
registration.
- Liaise
with external legal counsel to ensure proper preparation, execution,
registration and perfection of securities within the agreed TAT as per
SLA.
d) Legal Risk Management and Advisory
- Provision
of sound legal advise to the business/ staff on existing or emerging laws,
operational requirements.
- Continually
reviews, develops and refines legal policies and procedures to determine
their suitability for the bank’s requirements and recommends modification
and upgrading to meet the desired standards and changes in the bank’s risk
profile.
- Participate
in drafting and review of various risk policies and procedures to comply
with the bank’s strategy and objectives
- Ensure
any policy or identified regulatory breaches are properly authorized at
the correct level
- Periodically
do risk review of new and existing credit products and non-credit products
with inherent risks and advise the management on remedial measures.
- Manage
the performance and relationships of third- party legal service providers
- Monitor
and manage Legal and Legal Product Risks within the business
- Liaise
with relevant departments to ensure that where legal risks have been
identified, appropriate courses of action have been taken.
- Provide
and interpret legal information, conduct training and disseminate
appropriate legal requirements to management and staff.
e) Corporate Governance and Board Support
- Assist
in the preparation of board papers, minutes, resolutions, and statutory
filings.
- Maintain
statutory registers including registers of members, directors, and
charges.
- Support
the implementation of good corporate governance practices.
f) Bank-wide AML KYC & CFT Responsibilities
- Communicating
and reinforcing the AML-CTF compliance culture established by the board.
- Implementing
and enforcing the board-approved AML, KYC & CFT policy within the
Department.
Staff Supervision Responsibilities
- Legal
Contract Staff
Education
- Bachelor
of Laws degree from a recognized University
- Post
Graduate Qualifications- Diploma in Law
- Advocate
of the High Court of Kenya with current practicing certificate
Experience
- At
least five (5) years extensive legal experience either from the financial
services sector or banking institution with extensive exposure to
litigation, debt recovery and security perfection.
- Working
knowledge of both the legal requirements and lending practice for
financial institutions, particularly lending to the different market
segments
- Exposure
to CBK compliance requirements will be a definite advantage.
- Ability
to work with minimum supervision
Knowledge and Skills
- Technical
Skills in Conveyancing and Securities documentation
- Litigation
and Debt Recovery Processes.
- Ability
to deal with and effectively Manage Senior Stakeholders confidently.
- Proficiency
in Computer Skills.
- Strong
Oral and Written Communication skills.
- Honest,
Transparent and demonstrate high level on integrity.
This role is responsible for providing support from a legal
perspective, and for preparing legal documents. This role describes both
Corporate and Business Unit Legal Advisors.
Security Manager (Faulu Microfinance Bank) at Old Mutual Kenya
Security Manager (Faulu Microfinance Bank)
JOB SUMMARY
The Security Manager is responsible for keeping facilities
and people safe and secure. The Job holder oversees and ensures security
procedures, monitor and respond to incidents, secure entrances, and conduct
security checks. In addition, they are often responsible for assessing risks
and providing solutions to mitigate them.
KEY TASKS AND RESPONSIBILITIES
- Crime
Prevention and Investigation
- Responsible
for maintaining a secure environment through ensuring the security of the
physical bank.
- Act as
liaison between Bank and any governmental agencies such as police, fire
and any safety regulatory bodies.
- Establish
and maintain procedures to reduce any internal theft/losses as well as
evaluate existing security procedures periodically and give appropriate
recommendations to Security manager.
- Establish
and maintain policy for spot checks of employees carrying parcels when
departing Bank property to ensure only employee personal property is
leaving.
- Establish
and maintain systems/procedures to ensure that both regular and irregular
patrols of entire complex are completed to maximum potential.
- Ensure
that all reports are completed properly and in a timely manner so as to
ensure that all matters are duly communicated and all necessary actions
are commenced as soon as required.
- Coordinate
investigation of all act of crime, or any losses incurred against by
customers, staff, and Bank company in order to determine those responsible
and proceed with any necessary prosecution/recover of losses.
- Control
access to critical areas where the need for access arises outside of
normal operating hours for that area.
- Contribute
to ensuring all staff adhere to all Bank policies/procedures.
- Ensure
that all required checks, tests, and inspections are completed in a timely
manner where required in order to ensure compliance with all code and
regulation requirements and ensure that all records are properly
maintained as required.
- Ensure
that all staff are properly trained in emergency procedures and maintain
an ongoing training/retraining program in order to ensure that all staff
are familiar with procedures at all times.
- Conduct
regular and irregular inspections of the Bank property in order to ensure
that the safety of the customers, staff, and Bank physical premises are
not being compromised by potentially dangerous situations.
- Through
regular reviews, ensure that programs/procedures are in place in order to
address most expected circumstances in the event of an emergency
situation.
- Upon
being advised, initiate/lead appropriate loss recovery actions necessary
to protect the Bank from further additional losses and/or coordinate
implementation of emergency plan.
- In
cooperation with insurance adjusters and insurance company, implement
actions necessary to minimize any potential claims.
- Act as
Certified Representative in all health & safety matters requiring such
representation by Bank management.
- Act as
chairperson for Bank safety committee requiring regularly scheduled
meetings of no less than as required by legislation to address matters
concerning Bank staff workplace safety. Maintain and lead the purpose/goal
of the committee to reduce the frequency of on-the-job staff injuries to a
level that is within company acceptable standards.
- Through
implementation of policies and procedures, ensure that the Bank maintains
full compliance with all legislative acts including occupational health
and Safety Act regulations. To include training/retraining of matters
where necessary for all departments.
- Maintain
a high level of general concern for workplace safety, amongst all Bank
staff through implementation of various policies and procedures.
- Ensure
all security staff are properly trained in emergency procedures at all
times.
- Maintain
responsibility for payroll and scheduling of department staff. Ensure that
all necessary time sheets and documents are completed.
- Review
daily activities of security officers on all shifts.
- Complete
regular staff appraisals for each staff member and conduct corrective
interviews with staff where necessary.
- Maintain
control of Lost and Found valuables. Ensure that all items are properly
returned to guests upon enquiries and verifications being made.
- Establish
and maintain effective means of communication and working rapport with
staff/management of other departments.
- Train
and supervise security personnel within branches as appropriate.
- Incident
reporting
- Embed
a process for loss/risk incident reporting by branches/units (to ensure
no surprises)
- Daily
review of various branch CCTV and take necessary action to mitigate risk
ANTI-MONEY LAUNDERING (AML) EXPECTATION
The incumbent will be responsible for ensuring adherence to,
implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and
Sanctions-related policies, procedures, and process requirements within Old
Mutual and its subsidiaries. This includes execution of customer due diligence
processes, ensuring compliance with Know-Your-Customer (KYC) standards,
conducting ongoing and enhanced due diligence, and maintaining data quality.
Additionally, the role involves identifying and monitoring potential AML,
Sanctions, or Compliance breaches and unusual activities, and escalating these
concerns to the Risk and Compliance Office for further action.
QUALIFICATIONS & EXPERIENCE
- Degree
in Security Studies.
- Over 6
years’ experience in Security management.
SKILLS, KNOWLEDGE & COMPETENCIES
- Strong
written and verbal communication skills
- Good
judgment and problem-solving ability
- Excellent
attention to detail
- Diversity
awareness, understanding and respect for cultural differences
- Strong
interpersonal skills
- Strategic
thinking
- Possess
high levels of integrity.
- Advanced
computer skills in MS Office
Universal Banker Matuu at Old Mutual Kenya
Job Description
To provide a positive customer experience by being helpful
and sensitive to customer needs, managing expectations and providing solutions
including directing customers to the correct channel in adherence to
procedural, productivity and quality standards. Has a good understanding of
products and services.
Responsibilities
- Product/Service
Information
- Provide
advanced product/service information.
- Customer
Order Processing
- Record
and process customer orders, selecting the most appropriate approach
based on predefined options.
- Resolving
Customer Issues
- Respond
to basic and advanced customer issues, such as returns, exchanges, and
complaints; escalate appropriately.
- Customer
Relationship Development / Prospecting
- Make
calls (by telephone or in person) to allocated potential customers to
develop relationships. Provide a first point of contact for resolving
customer queries and complaints.
- Customer
Relationship Management (CRM) Data
- Enter
relevant information into the CRM system after each contact with a
customer to ensure that the organization has quality data to enable
effective customer retention and business development activities.
- Customer
Needs Clarification
- Interview
the customer, following a multilevel sales script, to clarify the
customer’s requirements.
- Renewals
- Provide
exceptional service to customers to encourage continued use of the
organization’s products/services.
- Operational
Compliance
- Develop
working knowledge of the organization’s policies and procedures and of
regulatory codes and codes of conduct relevant to own work, adhering to
mandatory procedures to ensure own work is undertaken to the required
standards.
- Personal
Capability Building
- Develop
and maintain excellent process or technical skills by participating in
assessment and development planning activities as well as formal and
informal training and coaching.
- Skills
- Consultative
Selling, Customer Complaint Management, Customer Feedback Management,
Customer-Focused, Customer Relationship Management (CRM) Software,
Customer Service, Customer Service Operations, Customer Understanding,
Data Management, Digital Consumer Engagement, Identifying Sales
Opportunities, Probing Questions, Sales Data Management, Strengthening
Customer Relationships, Upselling
Competencies
- Action
Oriented
- Communicates
Effectively
- Customer
Focus
- Decision
Quality
- Ensures
Accountability
- Instills
Trust
- Interpersonal
Savvy
- Nimble
Learning
Education
- NQF
Level 3 & NQF Level 2 – Below school leaving
Closing Date: 30 October 2025 , 23:59
Universal Banker (Nyeri) at Old Mutual Kenya
Job Description
To provide a positive customer experience by being helpful
and sensitive to customer needs, managing expectations and providing solutions
including directing customers to the correct channel in adherence to
procedural, productivity and quality standards. Has a good understanding of
products and services.
Responsibilities
- Product/Service
Information
- Provide
advanced product/service information.
- Customer
Order Processing
- Record
and process customer orders, selecting the most appropriate approach
based on predefined options.
- Resolving
Customer Issues
- Respond
to basic and advanced customer issues, such as returns, exchanges, and
complaints; escalate appropriately.
- Customer
Relationship Development / Prospecting
- Make
calls (by telephone or in person) to allocated potential customers to
develop relationships. Provide a first point of contact for resolving
customer queries and complaints.
- Customer
Relationship Management (CRM) Data
- Enter
relevant information into the CRM system after each contact with a
customer to ensure that the organization has quality data to enable
effective customer retention and business development activities.
- Customer
Needs Clarification
- Interview
the customer, following a multilevel sales script, to clarify the
customer’s requirements.
- Renewals
- Provide
exceptional service to customers to encourage continued use of the
organization’s products/services.
- Operational
Compliance
- Develop
working knowledge of the organization’s policies and procedures and of
regulatory codes and codes of conduct relevant to own work, adhering to
mandatory procedures to ensure own work is undertaken to the required
standards.
- Personal
Capability Building
- Develop
and maintain excellent process or technical skills by participating in
assessment and development planning activities as well as formal and
informal training and coaching.
- Skills
- Consultative
Selling, Customer Complaint Management, Customer Feedback Management,
Customer-Focused, Customer Relationship Management (CRM) Software,
Customer Service, Customer Service Operations, Customer Understanding,
Data Management, Digital Consumer Engagement, Identifying Sales
Opportunities, Probing Questions, Sales Data Management, Strengthening
Customer Relationships, Upselling
Competencies
- Action
Oriented
- Communicates
Effectively
- Customer
Focus
- Decision
Quality
- Ensures
Accountability
- Instills
Trust
- Interpersonal
Savvy
- Nimble
Learning
Education
- NQF
Level 3 & NQF Level 2 – Below school leaving
Closing Date20 October 2025 , 23:59
Security Manager at Old Mutual
Job Description
JOB SUMMARY
The security manager is responsible for keeping facilities
and people safe and secure. The Job holder oversee and ensures security
procedures, monitor and respond to incidents, secure entrances, and conduct
security checks. In addition, they are often responsible for assessing risks
and providing solutions to mitigate them.
KEY TASKS AND RESPONSIBILITIES
- Crime
Prevention and Investigation
- Responsible
for maintaining a secure environment through ensuring the security of the
physical bank.
- Act
as liaison between Bank and any governmental agencies such as police, fire
and any safety regulatory bodies.
- Establish
and maintain procedures to reduce any internal theft/losses as well as
evaluate existing security procedures periodically and give appropriate
recommendations to Security manager.
- Establish
and maintain policy for spot checks of employees carrying parcels when
departing Bank property to ensure only employee personal property is
leaving.
- Establish
and maintain systems/procedures to ensure that both regular and irregular
patrols of entire complex are completed to maximum potential.
- Ensure
that all reports are completed properly and in a timely manner so as to
ensure that all matters are duly communicated and all necessary actions
are commenced as soon as required.
- Coordinate
investigation of all act of crime, or any losses incurred against by
customers, staff, and Bank company in order to determine those responsible
and proceed with any necessary prosecution/recover of losses.
- Control
access to critical areas where the need for access arises outside of
normal operating hours for that area.
- Contribute
to ensuring all staff adhere to all Bank policies/procedures.
- Ensure
that all required checks, tests, and inspections are completed in a timely
manner where required in order to ensure compliance with all code and
regulation requirements and ensure that all records are properly
maintained as required.
- Ensure
that all staff are properly trained in emergency procedures and maintain
an ongoing training/retraining program in order to ensure that all staff
are familiar with procedures at all times.
- Conduct
regular and irregular inspections of the Bank property in order to ensure
that the safety of the customers, staff, and Bank physical premises are
not being compromised by potentially dangerous situations.
- Through
regular reviews, ensure that programs/procedures are in place in order to
address most expected circumstances in the event of an emergency
situation.
- Upon
being advised, initiate/lead appropriate loss recovery actions necessary
to protect the Bank from further additional losses and/or coordinate
implementation of emergency plan.
- In
cooperation with insurance adjusters and insurance company, implement
actions necessary to minimize any potential claims.
- Act
as Certified Representative in all health & safety matters requiring
such representation by Bank management.
- Act
as chairperson for Bank safety committee requiring regularly scheduled
meetings of no less than as required by legislation to address matters
concerning Bank staff workplace safety. Maintain and lead the purpose/goal
of the committee to reduce the frequency of on-the-job staff injuries to a
level that is within company acceptable standards.
- Through
implementation of policies and procedures, ensure that the Bank maintains
full compliance with all legislative acts including occupational health
and Safety Act regulations. To include training/retraining of matters
where necessary for all departments.
- Maintain
a high level of general concern for workplace safety, amongst all Bank
staff through implementation of various policies and procedures.
- Ensure
all security staff are properly trained in emergency procedures at all
times.
- Maintain
responsibility for payroll and scheduling of department staff. Ensure that
all necessary time sheets and documents are completed.
- Review
daily activities of security officers on all shifts.
- Complete
regular staff appraisals for each staff member and conduct corrective
interviews with staff where necessary.
- Maintain
control of Lost and Found valuables. Ensure that all items are properly
returned to guests upon enquiries and verifications being made.
- Establish
and maintain effective means of communication and working rapport with
staff/management of other departments.
- Train
and supervise security personnel within branches as appropriate.
- Incident
reporting
- Embed
a process for loss/risk incident reporting by branches/units (to ensure
no surprises)
- Daily
review of various branch CCTV and take necessary action to mitigate risk
ANTI-MONEY LAUNDERING (AML) EXPECTATION
The incumbent will be responsible for ensuring adherence to,
implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and
Sanctions-related policies, procedures, and process requirements within Old
Mutual and its subsidiaries. This includes execution of customer due diligence
processes, ensuring compliance with Know-Your-Customer (KYC) standards,
conducting ongoing and enhanced due diligence, and maintaining data quality.
Additionally, the role involves identifying and monitoring potential AML,
Sanctions, or Compliance breaches and unusual activities, and escalating these
concerns to the Risk and Compliance Office for further action.
QUALIFICATIONS & EXPERIENCE
- Degree
in Security Studies.
- Over 6
years’ experience in Security management.
SKILLS, KNOWLEDGE & COMPETENCIES
- Strong
written and verbal communication skills
- Good
judgment and problem-solving ability
- Excellent
attention to detail
- Diversity
awareness, understanding and respect for cultural differences
- Strong
interpersonal skills
- Strategic
thinking
- Possess
high levels of integrity.
- Advanced
computer skills in MS Office
Closing Date: 24 October 2025 , 23:59
DevOps Engineer at Old Mutual Kenya
Develop functional systems and solutions with a focus on
scalability, automation, reliability, security and quality. Implement customer
integrations, and improve the customer experience. Perform root cause analysis
of production errors, resolve issues, design procedures for system
troubleshooting and maintenance, and build tools to reduce error occurrence.
OML roles mapped to this profile are: RoA: Devops Support and Junior DevOps
Engineer.
Responsibilities
Application Software Road Map
- Contribute
to and maintain a roadmap to facilitate application software development
and ensure the development work is prioritized in line with business
requirements.
Product/Service Development
- Deliver
defined features, functionality, or outcomes from a designated part of the
development/engineering program, selecting the best available approach
within established systems.
Data-Driven Product and Service Improvement
- Support
data-driven analysis to identify opportunities for product/service
improvement.
Design and Conceptualization
- Research
and interpret data, trends, and benchmarks relevant to digital
products/services design.
Information Security
- Implement
required security measures, monitoring performance to notify security
experts of any problems with coding or built-in packages.
Testing Information Technology (IT) Performance
- Perform
website/applications software tests and respond to user emails to monitor,
diagnose, and correct performance issues.
Application Software Development
- Contribute
to development of existing and new applications by analyzing and
identifying areas for modification and improvement. Contribute to
development of new applications to meet customer requirements.
Faults Diagnosis and Correction
- Provide
fault isolation and resolution to limit and address issues promptly.
Personal Capability Building
- Develop
own capabilities by participating in assessment and development planning
activities as well as formal and informal training and coaching; gain or
maintain external professional accreditation, where relevant, to improve
performance and fulfill personal potential. Maintain an understanding of
relevant technology, external regulation, and industry best practices
through ongoing education, attending conferences, and reading specialist
media.
Agile Release Planning
- Plan
and replan software releases for small projects as they are produced to
ensure timely updates and to deliver the planned benefits as early as
possible in the project.
Requirements
- Bachelor’s
degree in Computer Science, Information Security, or a related field.
- Basic
understanding of DevOps principles and practices.
- Familiarity
with scripting languages (e.g., Python, Bash) is a plus.
- Strong
interest in cybersecurity and a desire to learn and grow in the field.
- Excellent
problem-solving skills and attention to detail.
Closing Date: 20 October 2025 , 23:59
Risk Manager at Old Mutual
Job Description
To provide support to the Head of Risk in the development,
implementation and maintenance of an effective and integrated enterprise risk
management framework.
KEY MEASURABLE GOALS
- Contribute
to the overall risk management strategy of maintaining / reducing the
level of risk as business expands.
- Assist
in developing, implementing and reviewing of Risk Management Policies and
processes in line with the needs of the business and regulatory
requirements.
- Design
and maintain appropriate risk identification and risk management tools for
the business.
- Ensuring
the bank has in place, effective reporting systems for risks and risk
exposures to relevant stakeholders.
- Assess
risks that the Bank is exposed to and advise on mitigation
- Assist
in building an effective and efficient risk management team for the Bank
- Enhance
risk awareness among staff and assist in creation of a risk culture within
the organization
- Assist
and advice the Bank in setting its risk appetite.
KEY RESPONSIBILITIES
- Design
and maintain risk registers for relevant business units.
- Monitor
and assess indicators for the Bank’s key risks and report on adverse
movements in these risks.
- Prepare
and submit MI reports on key risks and risk exposure to the Management,
Board Risk Management Committee, Old Mutual and other stakeholders. This
shall be done through the Head of Risk and Compliance
- Assist
in developing and proposing risk exposure limits for the Bank
- Advise
the Business on developments in the external environment that may expose
the Bank to risks
- Raise
the visibility of compliance issues, internally across all stake holders
within the organization.
- Support
the roll out and implementation of Old Mutual policies and Group Operating
Manual
- Carry
out risk management training to staff.
- Liaising
with line managers, internal & external Audit, Examination functions
& the relevant departments to identify significant risks and control
lapses or weaknesses and highlighting the same to relevant stakeholders.
- Advising
risk owners on appropriate controls and risk management strategies and
measures.
- Assessing
potential risks on new products and offerings under development and advice
the product owners.
- Communicating
and reinforcing the AML-CTF compliance culture established by the board
- Implementing
and enforcing the board-approved AML, KYC & CFT policy.
- Any
other duties assigned by the Head of Risk and Compliance from time to time
ANTI-MONEY LAUNDERING (AML) EXPECTATION
The incumbent will be responsible for ensuring adherence to,
implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and
Sanctions-related policies, procedures, and process requirements within Old
Mutual and its subsidiaries. This includes execution of customer due diligence
processes, ensuring compliance with Know-Your-Customer (KYC) standards,
conducting ongoing and enhanced due diligence, and maintaining data quality.
Additionally, the role involves identifying and monitoring potential AML,
Sanctions, or Compliance breaches and unusual activities, and escalating these
concerns to the Risk and Compliance Office for further action.
SKILLS, KNOWLEDGE & COMPETENCIES
Knowledge and skills
- Knowledgeable
in Enterprise Risk Management and banking regulations
Personal Attributes
- Good
decision-making skills.
- Assertiveness
- Good
communication skills
- Attention
to detail
- Keen
follow up
QUALIFICATIONS & EXPERIENCE
- Bachelor’s
degree in business or finance
- CPA
or ACCA, Risk Management Qualifications. (Desirable)
- At
least 5 years’ experience in banking / financial institutions, 3 of which
should be in risk management.
Finance Business Analyst at Old Mutual Kenya
Job Description
Professional BA Certification (e.g., IIBA, CBAP)
or a recognized Business Analysis credential.
Experience with ITIL, CMMI, PMI,
or similar frameworks for project governance.Seeking a Senior Finance Business
Analyst with 10+ years of overall experience, including at least 6+ years in
Finance and Insurance. The role requires agile expertise in business analysis,
change readiness, testing execution, and post–go‐live support. The successful
candidate will facilitate solution design, requirements gathering, stakeholder
alignment, and end‐to‐end implementation across multiple
business teams and regions.
Duties and Responsibilities
Business Needs Assessment & Prioritization
- Analyze
and triage incoming requests or enhancements based on relevance, urgency,
and strategic impact.
- Collaborate
with finance and insurance stakeholders to explore and evaluate different
solution pathways, balancing constraints (time, cost, risk).
Requirements Elicitation & Documentation
- Conduct
workshops with cross‐functional teams (including
multiple geographies) to gather comprehensive requirements.
- Document
requirements in sufficient detail (e.g., annotated process flows, data
relationships, system interaction diagrams, UML diagrams) to guide
solution design.
- Maintain
strict traceability from initial request through to final deliverable.
Solution Design & Collaboration
- Work
with technical teams, solution architects, and other business analysts to
define solution approaches (process changes, system modifications, or
both).
- Ensure
that testing methodologies (user acceptance testing, integration testing,
etc.) are aligned with business goals and thoroughly validated before
deployment.
Change Readiness & Stakeholder Engagement
- Facilitate
change impact analyses and assist business owners with risk mitigation
plans.
- Develop
or coordinate training materials, user communications, and support plans
to ensure a high level of user readiness prior to go‐live.
- Proactively
address and manage any anticipated or persistent resistance to change.
- ‐Live
Embedment & Continuous Improvement
- Monitor
key adoption metrics, gather user feedback, and track performance against
business requirements after go‐live.
- Identify
process gaps or additional needs that arise in BAU, and propose iterative
improvements or follow‐on project work.
- Oversee
documentation updates (including release notes, training guides, and
knowledge articles) to reflect the final implemented solution.
Governance & Compliance
- Enforce
governance throughout the requirements lifecycle and implementation
process, ensuring stakeholder sign‐offs and proper storage of
documentation.
- Ensure
alignment with relevant financial regulations and corporate finance
standards, especially in an insurance context.
Qualifications and Experience
- Bachelor’s
degree in Business, Information Technology, Analytics, or a similar field.
Industry & Functional Expertise
- Proven
Financial Services industry experience (specifically Insurance and/or
Investments).
- Strong
understanding of Corporate Finance business processes, principles, and
data.
- 5+
years of experience in a project delivery environment with demonstrated
complex project success.
Business Analysis Skills
- Competency
in analytical problem solving, stakeholder collaboration, and requirements
documentation.
- Demonstrable
expertise in Business Analysis methodologies & tools (e.g., BPMN,
UML).
- Experience
with testing methodology, including user acceptance testing and test
automation, is advantageous.
Executive Driver at Old Mutual Kenya
Key Tasks and Responsibilities
- Provide
safe, punctual, and courteous transport services for staff, executives,
directors, and expatriates as per assigned schedules and requests.
- Conduct
official errands including deliveries, pick-ups, and running
company-related tasks.
- Always
maintain cleanliness and roadworthiness of assigned company vehicles.
- Monitor
vehicle service schedules and ensure timely servicing, maintenance, and
inspections in line with manufacturer guidelines and company policy.
- Coordinate
and follow up on repair needs, liaising with approved service providers.
- Track
and request replenishment of fuel cards while ensuring efficient fuel
usage and reporting anomalies.
- Maintain
accurate and up-to-date vehicle logs for trips, fuel, mileage, and
maintenance.
- Uphold
duty of care in vehicle usage, ensuring safety of passengers, vehicle
condition, and compliance with traffic laws.
- Ensure
availability of valid documentation for assigned vehicles, including
insurance, inspection, and licensing.
- Report
accidents, mechanical issues, or traffic incidents immediately and follow
company reporting protocols.
- Ensure
compliance with company safety, health, and environmental standards and
traffic laws at all times.
- Maintain
high levels of confidentiality, particularly when transporting senior
leadership or handling client documents.
- Serve
as a brand ambassador through professional conduct and courteous
interaction with clients and external partners.
- Support
logistics and transport coordination during special company events or
visits.
Skills and Competencies
- Excellent
driving skills with a focus on safety and professionalism.
- Strong
interpersonal skills with the ability to interact effectively with diverse
individuals including executives and expatriates.
- Good
communication skills (written and verbal).
- Ability
to maintain confidentiality and always demonstrate integrity.
- Proactive,
responsible, and able to work independently with minimal supervision.
- Time
management and organizational skills.
- Familiarity
with GPS, maps, and route planning tools.
- Professional
demeanour and commitment to high service standards.
- Well-organized
with the ability to prioritize and multitask in a fast-paced environment.
- Basic
mechanical aptitude and ability to detect and report vehicle faults.
- Defensive
driving
Knowledge and Experience
- Proven
experience as a corporate driver or chauffeur in a reputable organization.
- Working
knowledge of Nairobi and major regional towns, with ability to navigate
diverse routes efficiently.
- Sound
knowledge of local roads, routes, traffic rules, and regulations.
- Experience
supporting senior executives or expatriates is an added advantage.
- Familiarity
with vehicle logbooks, fuel card management, and vehicle maintenance
procedures.
Qualifications
- Minimum
Kenya Certificate of Secondary Education (KCSE) or equivalent.
- Valid
and clean BCE or equivalent driver’s license.
- Valid
Certificate of Good Conduct from the Directorate of Criminal
Investigations.
- Defensive
Driving Certificate (NTSA-accredited) is an added advantage.
- Basic
First Aid certification is desirable
Provider Relations Officer at Old Mutual Kenya
KEY TASKS AND RESPONSIBILITIES
- Strategic
Purchasing – continuous engagement with providers to ensure provision of
high-quality, cost-effective care
- Patient
Experience monitoring – ongoing monitoring of patient feedback from the
providers to guarantee great patient experience
- Provider
network management – maintain an updated provider panel, monitor adequacy
of providers in all key regions and conduct provider audits
- Provider
relationship management – organize service meetings, training on UAPOM
- processes,
obtain provider feedback and share relevant reports on providers
- Provider
contracting – coordinate contracting of providers and managing the
provider contract lifecycle.
- Customer
service support – attend client service meetings to ensure delivery of
superior customer experience.
SKILLS, KNOWLEDGE & COMPETENCIES
- Excellent
communication and negotiation skills.
- Excellent
interpersonal relationship skills.
- Extensive
networking with SP and other medical insurers.
- Excellent
analytical and monitoring skills
- Good
decision-making skills.
- High
level of integrity and honesty.
QUALIFICATIONS & EXPERIENCE
- Diploma/Bachelor’s
in nursing or clinical medicine
- At
least 2 years’ experience in a busy hospital setting
- Prior
relevant experience in health insurance is preferred
- Extensive
knowledge of public and private healthcare providers in Kenya
- Any
insurance certification will be an added advantage.
Digital Forensics & Data Analyst at Old Mutual Kenya
Key Tasks and Responsibilities
- Lead
and support complex digital forensics investigations involving cyber
fraud, insider threats, and data breaches.
- Conduct
end-to-end forensic acquisition, preservation, examination, and analysis
of digital evidence from multiple sources (e.g., servers, mobile devices,
cloud environments).
- Develop
and implement automated scripts and RPA solutions for data parsing and
case workflow efficiency.
- Leverage
SQL and data analytics to extract, analyze, and correlate data from
disparate systems for investigative purposes.
- Produce
high-quality forensic reports suitable for legal, regulatory, or executive
review.
- Collaborate
with fraud response teams, legal counsel, and IT stakeholders during
investigations.
- Stay
current with trends in cybersecurity threats, forensic tools, and
investigative techniques.
Skills and Competencies
- Digital
Forensics Tools: EnCase, FTK (AccessData), Intella, Cellebrite,
X-Ways
- Scripting
& Querying: SQL, Python (preferred)
- Automation:
Robotic Process Automation (RPA) tools such as UiPath, Blue Prism, or
Automation Anywhere
- Data
Analytics: Excel (advanced), Power BI, IDEA, or other analytics
platforms
- Strong
knowledge of Windows, Linux, and mobile OS file systems, registries, and
artifacts
- Clear
understanding of chain-of-custody and legal implications of digital
evidence
Knowledge and Experience
- Banking
and Insurance Experience
- Experience
testifying as an expert witness or supporting legal proceedings
- Experience
working in Financial Services industries (e.g., financial services,
Insurance and Microfinance)
- Familiarity
with SOC environments or incident response teams
Qualifications
- Bachelor’s
degree in computer science, Information Technology, or a related
field
- 3–5
years of experience in digital forensics, cyber fraud investigations, or
related fields
- Certifications
(any of the following highly preferred):
- EnCase
Certified Examiner (EnCE)
- AccessData
Certified Examiner (ACE)
- Certified
Computer Examiner (CCE)
- GIAC
Certified Forensic Analyst (GCFA) or similar
Data Science and Analytics Specialist at Old Mutual Kenya
Key Tasks and Responsibilities
- Develop
and deploy data-driven models and BI dashboards for early fraud detection
and behavioral pattern analysis
- Conduct
proactive forensic data analysis using advanced tools such as Alteryx,
IDEA, Power BI, and Tableau
- Write
and optimize SQL, Python, and R scripts to query structured/unstructured
data for anomalies and indicators of potential fraud
- Support
investigations by extracting, cleaning, and transforming large volumes of
financial, claims, and transactional data
- Build
repeatable analytics workflows to monitor risk indicators across key
business functions
- Work
closely with internal audit, risk, compliance, and IT teams to improve
fraud detection strategies
- Contribute
to data governance and data quality initiatives supporting forensic
integrity and regulatory reporting
Skills and Competencies
- Languages/Scripting:
SQL, Python, R
- Analytics
& BI Tools: Power BI, Tableau, IDEA, Alteryx (Altrexy)
- Data
Science & Engineering: ETL workflows, data wrangling, feature
engineering
- Excel:
Advanced data analysis and visualizationStrong understanding of fraud
typologies in the banking and insurance sectors
- Ability
to translate complex datasets into actionable forensic insights
Knowledge
and Experience
- Familiarity
with fraud detection models (e.g., outlier detection, clustering, anomaly
scoring)
- Exposure
to case management tools and forensic investigation platforms
- Experience
with regulatory frameworks like AML, FATCA, or fraud compliance in
financial services
- Knowledge
of internal audit or forensic procedures is beneficial
Qualifications
- Bachelor’s
degree in computer science, Information Technology, Data Science, or
related field
- 1–2
years of experience in data analytics, business intelligence, or data
science
- Certifications
preferred:
- Power
BI Certification
- Certified
Data Management (CDM) or equivalent