Internship | Job Vacancies at Old Mutual Kenya

Job Vacancies at Old Mutual Kenya

Internal Motor Assessor at Old Mutual

Job Description

The job entails assessment of motor vehicles, monitoring and ensuring that quality repair work is done to achieve maximum customer satisfaction while ensuring control of cost to minimize fraud and maximize profitability.

1. KEY TASKS AND RESPONSIBILITIES

  • Assessment of motor vehicles to ascertain the damages before obtaining the repair quotation
  • Verify all motor assessment reports from external assessors before repair authority is given and determine the correctness of the pre- accident values
  • Carry out re- inspections on repaired motor vehicles
  • Provide technical guidance when called upon on various reasonable options to settle motor claims
  • Continuous service provider management by constant appraisals
  • Provide reports on customer feedback, motor costs trends, service provider’s performance and motor vehicle market trends.
  • Procure parts for garages through bidding.
  • Constantly Review the list of rare model vehicles
  • Resolve customer complaints and disputes on matters relating to repairs
  • Ensure that the repair bids are sent to respective garages.
  • Review all bids and award the repairs to the lowest bidder.

2. SKILLS, KNOWLEDGE & COMPETENCIES

Competences

  • Assertiveness and Self-drive
  • Good interpersonal skills
  • Good communication and negotiation skills
  • Speed and Accuracy
  • Ability to work in a team
  • Ability to work under pressure and manage time effectively
  • Strong Analytical skills
  • Ready to work odd hours
  • Excellent Computer skills

3. QUALIFICATIONS & EXPERIENCE

  • Diploma in Mechanical/Automotive Engineering
  • COP qualifications
  • At least 3 years working experience in a similar role

Read More & Apply

Business Development Supervisor – Retail Health at Old Mutual

Job Description

To grow and maintain Retail, SME, bancassurance, microinsurance, digital and partnerships business lines by leading the team (monitoring quality and quantity of workflow, training, developing and motivating staff, routing and streamlining work, and assisting staff with difficult queries), thus achieving the set revenue targets and objectives for set business lines.

To assess and determine terms for risks for the above-mentioned business lines presented within set standards of service in a manner to ensure quality selection of risks and timely service.

1. KEY TASKS AND RESPONSIBILITIES

  • Management of the distribution channels to ensure an increase in the number of distribution channel partners, attainment of product revenue targets, and profitability of the relevant product at appropriate cost levels.
  • Assessing and determining terms for retail business risks presented within the set standards of service in a manner to ensure quality selection of risks and timely service
  • Ensuring effective internal controls, policies, and procedures are in place by determining the acceptability of risks, monitoring and reviewing terms based on risk profile, managing an efficient sales cycle (sales pipeline), and value-based service cycle through the use of product bundling to drive the business goals
  • Defining markets for the health retail business distribution channels for the retail products
  • Managing and attending client, intermediary, and branch meetings to ensure high-quality customer service is delivered and client enquiries are resolved, while ensuring timely completion of investigations or resolution.
  • Ensuring quality assurance by performing regular quality checks and taking appropriate corrective action and continuously reviewing the effectiveness of workflow systems and recommending improvements.
  • Ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes the execution of customer due diligence processes, ensuring compliance with know-your-customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

2. SKILLS AND COMPETENCIES

  • Good communication skills
  • Ownership & Commitment
  • Customer Focus
  • Time management & Negotiation skills
  • Business Planning & Implementation
  • Honesty and integrity
  • Good assessment and analytical skills
  • Ability to work with cross functional teams.
  • Ability to meet strict deadlines.
  • Excellent sales and customer service skills, with proven negotiation skills.
  • Excellent supervisory and leadership skills.
  • Thorough understanding of company’s products and/or services, and those of immediate competitors in the surrounding market.
  • Strong analytical, data and reporting skills.

Qualifications:

  • A business-related degree from a recognized university
  • Relevant professional insurance qualification – DipCII/ACII/LOMA
  • Strong skills with Microsoft Office Package: Excel, PowerPoint and Outlook Technical
  • Knowledge.
  • 4 years in medical insurance business development and underwriting functions
  • 2 years in a supervisory/management role

Read More & Apply

Claims Analyst at Old Mutual

Job Description

Verify, audit and Vet medical claims for payment for both outpatient and inpatient claims as per the claim’s manual/Standard operating procedure.

KEY TASKS AND RESPONSIBILITIES

 Claims processing

Clinical Review of Claims:

  • Assess all inpatient and outpatient claims for clinical accuracy and relevance.
  • Verify that diagnosis, treatment, procedures, and drugs align with standard clinical guidelines and patient history.
  • Identify any overutilization, unnecessary procedures, or inconsistencies.

Policy and Benefit Verification:

  • Cross-check claims against policy limits, exclusions, and benefits.
  • Ensure the claim falls within the member’s coverage scope and authorization rules.

Fraud, Abuse and Wastage Detection:

  • Investigate claims for potential fraud, abuse, or misrepresentation by providers or members.
  • Flag and escalate suspicious or irregular claims for further review or audit.

Medical Coding Validation:

  • Validate accuracy of diagnosis (ICD-10), procedure (CPT), and drug codes (ATC).
  • Ensure proper coding to facilitate accurate claim adjudication and payment.

Claims Documentation Review:

  • Review supporting documents (discharge summaries, lab reports, prescriptions) to ensure they justify the services billed.
  • Request clarifications or additional documentation about where gaps exist.

Pre-authorization and Approval Compliance:

  • Confirm that claims submitted post-treatment had prior authorization or approval where required.
  • Reject or defer claims lacking appropriate pre-approval.

Turnaround Time (TAT) Management:

  • Ensure vetted claims are processed within the standard timeframes to avoid delays in payment.
  • Adhere to customer service charter manual to ensure compliance to agreed turnaround time.

Provider Communication:

  • Liaise with healthcare providers for clarification, justifications, or amendments to submitted claims.
  • Communicate and liaise with medical service providers on resolution of disputed claims and address the root cause
  • Hold regular business meetings with service providers to ensure compliance on systems such smart card system and agreed tariffs.

Internal Collaboration:

  • Work closely with claims capture, reconciliation, finance, underwriting and case management teams to ensure accurate and end-to-end claim handling.

External Collaboration

  • Evaluate preliminary claim information and revert to broker or insured for more information where necessary to ensure that the correct information is documented for ease in processing of member reimbursement claims
  • Respond to client enquiries within 24hrs of enquiry.

 Reporting and Trend Analysis.

  • Use of data analytics to review cost and quality of service at medical service providers
  • Review claims reports and provide recommendations to retention, case, and provider relations teams on trends noted.
  • Provide feedback on recurring errors or patterns noted during vetting.

 Training and Feedback

  • Collaborating with trainers to ensure the feedback loop from the claims audit is complete.
  • Develop and implement quality control measures to prevent future errors and improve efficiency in claims processing
  • Stay up to date with changes in healthcare laws, regulations, and best practices related to claims management.

Monitor and support risk management activities:

  • Prompt reporting of any identified risks during claims processing for mitigation.
  • Ensure all audit items are closed in your respective area.

Systems Enhancement

  • Continuously review the effectiveness of workflow systems and recommend enhancements.
  • Provide correct input on ML and core system enhancements to improve quality and output.

Skills and Competencies

  • Aligns Execution – Planning and prioritizing work to meet commitments aligned with organizational goals.
  • Proficiency with claims management software and data analysis tools
  • Motivated team player who is detail oriented.
  • Excellent communication skills, both written and verbal

KNOWLEDGE & EXPERIENCE

  • 1-3 years’ experience Medical claims/Case management In-depth knowledge of healthcare operations claims processing, and regulatory requirements.
  • Experience working in the Insurance industry preferred.
  • Knowledge in data analysis and statistics are desirable.

QUALIFICATIONS

  • Bachelor of Science in Nursing (BScN) or Diploma in Nursing (KRCHN) or Clinical Medicine or a related field

Read More & Apply

Actuarial Valuation Specialist, Life at Old Mutual Kenya

Job Description

This role involves working as part of the Actuarial Team within Old Mutual Life Kenya to support the Senior Valuations Specialists and Head of Life Actuarial/Senior Management/Boards with the following: Ensure provision of Actuarial Services to Old Mutual Life Kenya by working closely with the Business Entities and other Group Functions to meet their needs. This includes reserving, pricing, product reviews, experience reviews and solvency and capital management Conducts accuracy checks, and analyses data to draw conclusions and make recommendations Generate actuarial reports on various technical issues to Head of Actuarial, Senior Management and Board of Directors

KEY TASKS AND RESPONSIBILITIES

  • Technical Actuarial Support: Conduct and/or review internal actuarial liability valuations for relevant insurance subsidiaries and analysis of profitability/surplus,
  • Review of external actuaries’ report and collaboration with the appointed actuaries to produce the Financial Condition Report.
  • Experience Investigations: Perform profitability analysis, experience analysis, and other relevant actuarial investigations to inform business decisions.
  • Product Profitability Review: Perform profitability analysis, experience analysis, and other relevant actuarial investigations for Old Mutual to inform business decisions.
  • Solvency and Capital management: Carry out solvency computation for the BUs on a risk-based capital basis including solvency stress tests.
  • Financial Modeling: assist with financial modeling of business scenarios/projects to inform business decision making.
  • Strategy and Business Planning Support: assist with business planning financial projections and solvency projections for the Business Units. Perform stress and scenario analysis on the plan numbers.
  • Reinsurance Support: Carry out a reinsurance analysis for the Life Kenya subsidiaries to explore ways to optimize on reinsurance arrangements.
  • Reporting and Documentation: Presentation of results and reports to businesses and subsidiary boards committees. Preparation of Board Papers and regulatory solvency and valuation reports.
  • Risk Management support: assist the Life Business Units and Risk Department in identifying, quantifying risk (insurance, market, credit risks etc.) where appropriate. Formulate appropriate risk mitigation measures for the BUs and develop a risk register for an enterprise in CURA (Risk System).
  • Investment Strategy support: Develop/formulate appropriate investment strategies and/or review and monitoring of investment strategies for Old Mutual Life businesses.
  • Other reasonable duties that may be assigned by management.

SKILLS AND COMPETENCIES

  • Analytical Skills
  • Data Handling knowledge
  • Business Awareness
  • Problem Solving Skills
  • Communication and Presentation skills
  • Ability to prioritize and work on a wide range of deliverables at once
  • Working under minimal supervision
  • Good interpersonal skills
  • Proficiency in Microsoft office packages

KNOWLEDGE & EXPERIENCE

  • IFRS17 Knowledge
  • Familiar with the current Insurance regulations, Capital markets and Central Bank regulations
  • Strong actuarial technical skills
  • Strong analytical skills
  • Strong data programming skills

QUALIFICATIONS

  • Bachelor of Actuarial Science or other related finance or mathematics degree
  • Minimum 5 years actuarial experience
  • Actuarial Knowledge: Show progress with actuarial examinations, Minimum 7 papers from a recognized actuarial body

Read More & Apply

Executive Assistant to MD at Old Mutual

Job Description

This role provides support to the Managing Director on day-to-day deliverables, prepares presentations and reports for MD. The role involves building and maintaining relationships with Exco, senior management, Board Members, OMK Exco Members and other key stakeholders both within and outside the broader Group.

This role requires a flexible self-driven person comfortable with ambiguity and with a very strong can-do attitude. A high level of integrity, maturity and confidentiality is required. The incumbent is individually accountable for achieving results through own efforts.

Stakeholders:
Faulu MD, Board of Directors, Exco, Regulators, Service Providers, OMK Group, other staff members etc.

1. KEY TASKS AND RESPONSIBILITIES

KEY MEASURABLE GOALS

Relationship Building 

  • Builds and maintains relationships with executives and senior management
  • High level of contact with external parties, stakeholders and clients as required

Communication and Engagement 

  • Prepares reports, presentations, speeches, etc. for the MD
  • Leads the project management of key events on behalf of the MD
  • Hosting internal and external guests e.g. OMAR & OMEA

Administration & Support 

  • Performs administrative duties for an executive which includes scheduling meetings, international conference calls, preparing agendas, taking minutes, and making travel arrangements for the CEO and for international visitors as and when required
  • Prepares presentations with little input from senior
  • Responsible for ensuring relevant matters are included on board and Business Council agendas
  • Investigate and research various ad-hoc business-issues
  • Respond timeously and professionally to a variety of ad hoc projects, business issues, client requests and stakeholder requests, etc. that impact across the organization
  • Follow up on assigned actions, deliverables, and projects to ensure closure within the agreed timelines

Personal Effectiveness 

  • Accountable for service delivery through own efforts
  • Individually accountable for managing own time, tasks, and output quality
  • Making increased contributions by broadening individual skills
  • Collaborate effectively with others to achieve personal results
  • Accepts and lives the company values

KEY RESPONSIBILITIES

  • Ensure MD is equipped with necessary documentation to proceed with meetings
  • Liaise with various key stakeholders to resolve queries/complaints raised by both internal and external clients as well as suppliers
  • Manage any outstanding/ escalated issues that affect the business
  • Monitor, analyze and recommend solutions to resolve client service issues
  • Drive the production and delivery of monthly reports to the OMK group and OMA
  • Support delivery of strategic initiatives, via development of trackers to ensure delivery of initiatives within the agreed timelines
  • Represent the executive on certain ad hoc projects, meetings and events as required
  • Investigate and research various ad-hoc business-issues as and when the need arises
  • Respond timeously and professionally to a variety of ad hoc projects, business issues, client requests and stakeholder requests, etc. that impact across the organization
  • Co-ordinate meetings / external events including the scheduling of the sessions, sourcing of guest speakers and other meeting logistics
  • Ensure relevant matters are included on committee agendas i.e. Board, Business Council etc.
  • Communicate and escalate important issues within the business appropriately
  • Negotiate with suppliers and venue coordinators for events related to the MD’s office and ensure cost efficiencies are maintained across the board including travel and orders placed
  • Consider any Risk factors that may affect the businesses’ ability to meet budgets and sales targets
  • Builds and maintains relationships with Board Members, executives and senior management
  • High level of contact with external parties, stakeholders and clients as required
  • Manage small to medium scale projects and represent the executive on project committees

2. SKILLS, KNOWLEDGE & COMPETENCIES

Knowledge and Skills

  • A self-starter, showing strong action orientation, with excellent organizational, planning and prioritizing skills
  • Good interpersonal skills
  • Ability to work in a team and independently
  • Assuming responsibility and accountability for the successful completion of tasks and maintain a high standard of excellence
  • Attention to detail
  • Be reliable, have integrity and display a professional approach
  • Display a high level of accuracy in his/her work and be able to perform under pressure
  • Excellent communication skills (written and verbal)
  • Initiating action
  • Maintain confidentiality of all information, both from internal and external sources
  • Strong ability to build and maintain relationships and networks
  • Strong project management 
  • Skills/ability to see projects completed

Competencies Required

  • Ability to multitask 
  • Confidentiality 
  • Composure 
  • Ability to work under pressure and to meet deadlines

3. QUALIFICATIONS & EXPERIENCE

Education 

  • First Degree in Business Administration or related field

Additional Qualifications/Experience (Preferred, Not A Requirement) 

  • Master’s degree   

Experience 

  • 3 to 5 years Job Related Experience.  
  • Experience in stakeholder management and liaising at a Senior Management & Board level.

Read More & Apply

Policy Maintenance Officer at Old Mutual Kenya

KEY TASKS AND RESPONSIBILITIES

  • Execute servicing instructions related to policy changes, including contact details, benefit options, nominee updates, and policy reinstatements.
  • Update policy records on the administration system with high attention to accuracy and audit trail integrity.
  • Validate requests for compliance with policy terms, documentation completeness, and applicable approvals.
  • Collaborate with customer service and operations teams to resolve servicing exceptions and ensure SLAs are met.
  • Support issuance of revised documentation to clients, including endorsement letters and policy confirmations.
  • Respond to queries and complaints related to policy updates, ensuring timely and customer-sensitive resolution.
  • Participate in regular reviews of policy servicing processes and recommend automation or process improvements.
  • Maintain secure records of all amendments and ensure data consistency across internal platforms.
  • Perform quality assurance to all issued new businesses.
  • Ensure policy maintenance transactions comply with Insurance Regulatory Authority (IRA) standards, the Data Protection Act (DPA), and Anti-Money Laundering (AML) obligations.

 SKILLS AND COMPETENCIES

  • Strong attention to detail.
  • System accuracy and validation skills.
  • Collaborative and responsive.
  • Customer-centric mindset and service responsiveness.
  • Discretion and confidentiality in handling personal and policy data.

KNOWLEDGE & EXPERIENCE

  • 2-3 years’ experience in policy administration or servicing
  • Familiarity with life insurance administration systems and processes
  • Knowledge of life insurance products and policy administration processes
  • Proficiency in CRM tools and Microsoft Office applications

 QUALIFICATIONS

  • Bachelor’s degree in commerce or a related field.
  • Progress towards professional certification (e.g., AIIK, ACII, ALMI) preferred.

Read More & Apply

Fixed Term – Investments Telesales Officer – Digital at Old Mutual

Job Description

The Telesales Officer is responsible for driving digital sales by engaging with customers via phone and other digital communication channels. This role focuses on promoting company products and services, closing sales, and nurturing customer relationships. The ideal candidate will excel at meeting sales targets and delivering outstanding customer experiences while leveraging digital tools and platforms.

1. KEY TASKS AND RESPONSIBILITIES

  • Communicate with customers following established guidelines to address inquiries and resolve issues.
  • Develop a deep understanding of the company’s products and services to make personalized recommendations.
  • Actively generate, qualify, and pursue leads to achieve individual sales targets.
  • Initiate and manage customer interactions through phone calls and digital platforms.
  • Maintain and manage a sales pipeline, providing regular updates to team leaders.
  • Effectively handle customer objections to close sales and ensure satisfaction.
  • Build and sustain positive relationships with customers to drive repeat business.
  • Utilize CRM and other digital tools to record interactions and manage customer data efficiently.
  • Promote and upsell additional products and services during customer engagements.
  • Prepare and submit sales performance and activity reports to management.
  • Meet or exceed defined KPIs, including call volume and conversion rates.

2. SKILLS AND COMPETENCIES

  • Proficiency in Windows-based applications (e.g., MS Office) and CRM systems.
  • Excellent verbal and written communication skills with a customer-first attitude.
  • Strong analytical skills to assess customer needs and provide tailored solutions.
  • Proven ability to handle objections and negotiate effectively.
  • Goal-oriented with a track record of consistently meeting or exceeding sales targets.

3. KNOWLEDGE & EXPERIENCE

  • Success in meeting or exceeding sales targets in telesales or digital sales roles.
  • Experience in the insurance, financial services, or digital sales sector is highly preferred
  • Proficiency with CRM systems, digital tools, and MS Office applications.
  • Strong ability to build relationships and deliver tailored solutions to customer needs.
  • Excellent verbal and written communication skills with strong negotiation abilities.

4. QUALIFICATIONS

  • Diploma or degree in a related field (e.g., Finance, Marketing, Sales, Business Administration).
  • Progress toward or possession of a relevant professional certification is preferred, preferably CISI (Chartered Institute for Securities & Investment).
  • A minimum of one year of experience in sales, preferably in financial services or digital sales environments.

5. ANTI-MONEY LAUNDERING (AML) EXPECTATION

  • The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Read More & Apply

Cashier at Médecins Sans Frontières/Doctors Without Borders (MSF) Eastern Africa

  • Job Title : Cashier
  • Work Location : Nairobi
  • Duration : 12 Months (starting with 3 months’ probation period)
  • renewable based on performance)
  • Start Date : February 2026

The selected candidate will be reporting to the Finance and Accounting Manager

Main Purpose

Performing cash transactions, verifying supporting documentations and maintaining records according to Doctors Without Borders/Médecins Sans Frontières (MSF) standards and local finance policies.

Accountabilities

  • Controlling and monitoring cash payments from the cashbox,coding and recording cash transactions in the daily cashbook or accounting system,
  • Performing daily cash counts and investigating any discrepancies
  • Following up on cash advances(based on authorised requesters list and other internal processes) and ensuring they are duly settled
  • Carrying out transfer requests between cash and safe box
  • Checking the validity of invoices, approval signatories, and correctness of account codes
  • Performing currency exchange operations when required
  • Assisting with the preparation of salary payments as required
  • Performing monthly reconciliations before closing the monthly accounts, managing bank reconciliations and monthly bank statements if applicable
  • Liase with Dadaab team for cash related matters,focal point for Dadaab funds transfers i.e. suppliers,dailyworkers etc
  • Assisting in advance management follow-up(operational advances)contract follow-up, follow up monthly accountancy file ,archiving and other job requests by the supervisor and the requestor

Requirements

Education 

  • Diploma in accounting / finance / business administration.
  • CPA qualification is an added advantage

Experience 

  • Experience in accounting (minimum 1 year).

Languages

  • English and Swahili

Knowledge 

  • Computer literacy (word, excel)

Competencies

  • Results and Quality Orientation, teamwork and cooperation, behavioural flexibility,commitment to MSF Principles, service and orientation and cross-cultural awareness

Read More & Apply

Laboratory Technician at Médecins Sans Frontières/Doctors Without Borders (MSF) Eastern Africa

  • Job Title : Laboratory Technician
  • Work Location : Dagahaley Refugee camp Garissa County
  • Duration : 12 Months (starting with 3 months’ probation period) renewable based on performance
  • Start Date : ASAP

The selected candidate will be reporting to the Laboratory Supervisor, MSF Dagahaley Project. This position is only open to Kenyan nationals.

Main purpose

Perform clinical laboratory activities according to MSF protocols, security and hygiene measures in order to obtain results to determine the patient’s treatment.

Accountabilities

  • According to medical prescription, preparing and performing clinical exams/tests with appropriate techniques and following MSF protocols and procedures. This function includes, among others:
  • Taking blood, vaginal and urethral samples.
  • Centrifuging blood and urine samples.
  • Performing laboratory exams (serology, hematology, biochemistry, bacteriology or parasitological, according to context of the mission).
  • Ensuring proper reporting and registration of the sample results in order to keep a written track of activity and give information to the relevant persons, ensuring confidentiality.
  • Taking care, manage and organize efficiently the laboratory material/equipment:
  • Perform cleaning and minor maintenance for biomedical equipment used. Following the user manual and protocols and alert supervisor in case of malfunctioning
  • Applying hygiene and safety protocols, doing daily cleaning /maintenance, sterilization, washing general glassware after procedures are done.
  • Ensuring proper sample waste disposal according to MSF protocols and highest safety standards.
  • Supplying orders, do stock, storage conditions follow-up, keep inventory.
  • Keeping organized the data collection system of laboratory results and all information generated from the analysis done.
  • Reporting all relevant information linked to the activity in the laboratory to the line manager, especially the loss/robbery/damage of laboratory equipment or medicines.
  • Respect the universal hygiene standards and follow the disposal guidelines.
  • Apply personal protective measures while working in the lab; this includes MSF recommended scrubs/tunic trousers.
  • Disinfect the working benches/tables before and after work according to the MSF protocol.
  • Do proper and optimal waste segregation to reduce accidents and ensure safety in the department.
  • Place order (weekly/monthly) for reagents and materials based on consumption with the support of the direct supervisor.
  • Chart the fridges in the morning and evening and monitor the cold chain.
  • Keep record of all investigations done: that is, the patients’ names, age, address/block, date, diagnosis, requester and result of the investigation(s) done.
  • Perform tests as per the SOP and within the provided turnaround time.
  • Prepare blood and blood products transfusion (Prioritizing emergency cases in consultation with the direct supervisor and/ or line manager
  • Ensure that results are dispatched according to the departmental units in a timely manner.
  • Be able to prepare, stain and examine TB smears, peripheral blood film, gram’s staining and
  • Indian ink staining.
  • Report problems and other relevant information related to patient services to the supervisor in a timely manner.
  • Performing minor maintenance and cleaning of the biomedical equipment following user manual and protocols. Alerting the supervisor in case of malfunctioning of any device.
  • Perform internal and external quality controls as scheduled in the SOPs, guidelines and protocols
  • Facilitate the referral of samples to external laboratories in coordination with the lab supervisor and/or the line manager.
  • Do pre and post counseling, grouping, screening and bleeding of blood donors.
  • Do investigations in the departments/units/wards if required.
  •  In the absence of the lab supervisor, supervise the auxiliary laboratory assistants and the allocation of duties pertaining to laboratory work and perform training or refreshment for auxiliary laboratory assistants when needed. Keep communication with the line manager.
  • Generate daily, weekly and monthly reports/data from the activities of the department.
  • Facilitate any needs relating to epidemic surveillance.
  • Ensure that quality control tests are carried out regularly or as required by SOPS/MSF.
  • Work in the laboratory during irregular hours if necessary .

Requirements

  • Education · Essential : Laboratory Technician Diploma /Degree.
  • Experience · Minimum 1 year working experience essential.
  • Languages · English language essential.Swahili and Somali language Desirable
  • Knowledge · Essential :Computer literacy (word, excel and internet)
  • Competencies · Results, teamwork, flexibility, commitment, service

Read More & Apply

Fixed Term – IPMI Underwriter – Health at Old Mutual

Job Description

Evaluate and manage IPMI risks in strict compliance with internal policies, regulatory guidelines, and industry best practices Support in the delivery of profitable business, streamlining underwriting processes, and ensuring timely turnaround in underwriting decisions Contribute to the effective oversight and execution of the company’s underwriting operations by ensuring that all activities align with the organization’s strategic objectives.

1. KEY TASKS AND RESPONSIBILITIES

  • Evaluate and assess IPMI risks for new and renewal business, ensuring sound underwriting decisions that aligns with the company’s underwriting philosophy.
  • Build and maintain a quality IPMI business book through reinforcement and implementation of experience-based underwriting discipline.
  • Ensure all underwriting practices comply with internal policies, processes and procedures, regulatory standards, and audit requirements, while contributing to the improvement of underwriting controls and processes.
  • Debit all IPMI business within the set TATs and SLA’s and in any case not later than 20th of each month.
  • Work closely with sales team and retention team to provide technical IPMI underwriting support, resolve queries, and ensure alignment with underwriting guidelines.
  • Manage customer complaints in line with service standards (acknowledgment within 24 hours; closure within 5 days).
  • Review monthly reinsurance administration accounts and ensure reinsurance parameters reflect accurately as per the agreed parameters under the reinsurance.
  • Perform weekly account reconciliations to identify debtors and creditors based on aging and advise Finance on any allocation issues.
  • Prepare accurate and insightful underwriting reports to facilitate data driven decision making.
  • Ensure all underwriting documentation is complete, compliant, and fully approved
  • Support with continuous review of policy documents to ensure exposures are identified and closed timeously.
  • Participate in the development of new IPMI products and the enhancement of existing ones to ensure continued relevance in response to evolving client needs and market dynamics.
  • Continuously monitor and review the performance of the IPMI portfolio; identifying trends, providing insights and recommendations to improve profitability, sustainability, and customer value.
  • Identifying opportunities to improve efficiency and reduce costs in the department to support organizational goals.
  • Support in training of staff and contribute to knowledge sharing on health products and underwriting processes
  • Ensure compliance to insurance related Statutory and regulatory requirements including Treating Customers Fairly and data Protection Act.
  • The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and it subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

2. KNOWLEDGE AND EXPERIENCE.

  • University degree in Actuarial Science, Mathematics or Statistics.
  • Progress in professional qualification in insurance such as ACII /DipCII/CertCII
  • Experience in IPMI underwriting will be an added advantage.

3. SKILLS AND COMPETENCIES.

  • Sound Technical Underwriting skills
  • Intensive and extensive IPMI health products knowledge.
  • Good assessment and analytical skills
  • Decision – making skills
  • Detail oriented with strong problem- solving skills
  • Accountability and self-organization skills
  • Customer service skills.
  • Ability to work with cross functional teams.
  • Ability to meet strict deadlines.

Read More & Apply

Business Development Officer- Corporate Life at Old Mutual

Job Description

Delivery of the budget for both Grow Corporate Life Business Sales through brokers, independent agents, tied agents and direct sales.

KEY TASKS AND RESPONSIBILITIES

  • DELIVERY OF BUDGET – Ensure the set budget for Group Life, Group Credit Life, Group Last Expense and Group Critical Illness is realized for year.
  • MARKET INTELLIGENCE – Obtain market information in respect of Corporate business and ensure the information is used for product improvement so that our product offering remain relevant and continue to meet customer expectations
  • PROPOSALS FOLLOW UP:Ensure proposals are delivered within the agreed timelines.Follow up competitiveness of proposals sent out.
  • Driving business and ensuring sustained growth, focusing on achieving/ surpassing sales targets.
  • Expanding business reach and proactively creating new sales leads/ opportunities.
  • Constantly interacting with prospects and maintaining cordial business relationship with key clients.
  • Expanding channel business by sourcing new partners as well as maintaining efficient business relationships with existing partners to enhance growth of business operations.
  • Handling high value sales, addressing minor details and identifying areas of improvements in customer service.
  • Undertaking business case assessment to enhance channel sale relations, as well as assessing and evaluating new products.
  • Managing an efficient sales cycle (sales pipeline) and value based service  cycle through use of CRM to drive the following business goals: -Identify Target customerMeeting to determine needsClient acquisitionAccount Service Plan – client/intermediary visits, policy documentation, credit control, claims management, SLA’s etc.
  • Ensure that proper management of accurate, quality and timely business reports.
  • Monitor competitor activity and advise the business on opportunities/threats that are presented by such activities.

 SKILLS AND COMPETENCIES

  • Decision Making,
  • Initiating Action,
  • Business Development, Key Accounts Management, Contractual Evaluation & Negotiation
  • Setting Strategies/ Sales Target, Clientele Development, Sales Management
  • Coordination, Competitor Analysis
  • Product Management, Customer Care
  • Vendor Management
  • Communication & Interpersonal, Leadership, Analytical Thinking Skills

 KNOWLEDGE & EXPERIENCE

  • Technical Knowledge,
  • At least 3 years’ experience

 QUALIFICATIONS

  • Bachelor degree Marketing, Commerce or Business Administration
  • Sales experience
  • Employee Benefits training and experience will be an added advantage

 KEY RESULT AREAS & PERFORMANCE INDICATORS

  • Meeting set revenue targets measured periodically
  • Timely delivery of proposals and quotations
  • The amounts of new revenue placed through targeted distribution channel partners.
  • Debtor days for Distribution Channel partners
  • Expense controls for Profitability of accounts placed
  • The number of suggested new solutions to clients and distribution channel partners
  • Timely periodical reports to seniors

Closing Date: 18 December 2025 , 23:59

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Accounts Payable Officer at Old Mutual

Job Description

The role is responsible for the accurate and timely settlement of all company commitments in accordance with operational policies and applicable accounting standards. The role holder ensures compliance by preventing irregular, fruitless, and wasteful expenditures, while maintaining efficient reconciliation processes, resolving discrepancies, and managing vendor relationships. This position holder supports the preparation of annual financial statements, monthly management accounts and audit activities by maintaining a clean, accurate accounts payable database and ledger. A strong focus on operational excellence, attention to detail, system proficiency, and continuous improvement is essential to meet stakeholder expectations and achieve zero operational losses.

Key Tasks & Responsibilities

  • Process Internal payments within SLA e.g. claims, Override commissions, Agent awards, cash advances, premium movements, premium refunds & agents refunds.
  • Process supplier payments within the 30-day credit period.
  • Ensure accurate processing of intercompany transactions.
  • Processing statutory payments e.g. taxes, SHIF, NSSF, PAYE, Regulatory levies and payroll deductions monthly.
  • Monthly reconciliation of control accounts & suppliers and resolution of open items.
  • Month end closure activities, intercompany journals, expense analysis in liaison with reporting team and open journals management.
  • Prepare and provide audit support schedules.
  • Timely submission of projected cash out-flow to treasury for funding purposes.
  • Ensure integrity and accuracy of the General Ledger accounts and posting of adjusting entries.
  • Reprocessing returned/bounced payments within TAT.
  • Achieve Culture engagement scores as per guidelines.
  • 48 hours turnaround time for risk event escalations.
  • Monthly Balance sheet attestation and validation of TB balances
  • Preparation of payables Dashboard report monthly

Skills And Competencies

  • Strong financial and accounting knowledge, with solid understanding of key principles and standards.
  • Excellent analytical and problem-solving abilities.
  • High proficiency in both written and verbal communication.
  • Strong interpersonal skills and ability to work effectively in a team environment.
  • Adaptability to changes in procedures, technology, and organizational policies.
  • Ability to work under pressure while maintaining accuracy and attention to detail.
  • Strong organizational skills, with a focus on maintaining complete and audit-ready documentation.
  • Ability to build and maintain positive stakeholder relationships.
  • High level of professionalism, integrity, and commitment to confidentiality in handling financial information.

Knowledge & Experiences

  • Strong knowledge of accounting systems, processes, and financial principles.
  • Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and Microsoft Dynamics.
  • Experience in the financial services industry

Qualifications

  • Bachelor’s degree in finance, Accounting, or a related field.
  • Certified Public Accountant (CPA) designation.
  • Relevant experience in the financial services industry.

Education

  • NQF Level 7 – Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date: 18 December 2025 , 23:59

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Legal Officer – (Faulu Microfinance Bank) at Old Mutual

JOB PURPOSE STATEMENT

Reporting to the Head of Legal Services, The Legal Officer will be responsible for providing effective legal support to the institution, ensuring compliance with all statutory and regulatory requirements, and safeguarding the institution’s legal interests. The role entails contract management, credit documentation, litigation handling, regulatory liaison, and corporate governance support.

KEY MEASURABLE GOALS

  • Leadership
  • Legal Risk Management
  • Regulatory monitoring
  • Management of litigation
  • Documentation and perfection of securities
  • Support in Credit Statutory Debt Recovery processes
  • Stakeholder Engagements – Directors, Regulators, Shareholders, Industry player

KEY RESPONSIBILITIES

a) Leadership role

  • Provide leadership and ensure efficient and effective management of staff and resources reporting to job holder including mentorship, coaching and training.
  • Liaise with the Head of Legal Services in conducting performance appraisals and ensure competency and training gaps are addressed.
  • Represent the Head of Legal Services in various internal or external meetings or committees when called upon.
  • Provide monthly and quarterly reports to the Head of Legal Services on job holder duties.

b) Litigation management

  • Maintain and update the database of cases and management of litigation
  • Review progress of outstanding litigation and liaise with on appropriate strategies for cases.
  • Collate documents and any evidence, identify and prepare witnesses in support of Bank cases
  • Diarize hearing notices for pending cases, follow up and update of outcome thereof to Head of Legal Services, Debt Recovery Unit (DRU) and Branch (where applicable).
  • Provide support to the Debt Recovery Unit in various recovery processes including but not limited to: –
  • Ensure compliance by DRU team on the necessary statutory requirements and processes.
  • Review and issuance of statutory notices
  • Legal advisory of various recovery matters
  • Manage external counsel handling various litigation matters including is suance of instructions, timely drafting of pleadings, review of pleadings; review of advocates performance.
  • Issuance of Legal opinions and advisory on various litigation matters.
  • Negotiation of out of court settlement with external advocates.
  • Management of legal costs associated with litigation.
  • Attending Court and representing the company in legal issues when required.
  • Review and manage demand letters from customers or third parties

c) Credit Documentation and perfection of securities

  • Draft, review and ensure proper facility letters, Bank’s standard forms and templates, securities documentation and service level agreements and standard agreements, properly drafted and legally enforceable to ensure compliance to regulatory changes and general securitization requirements to safeguard the bank’s exposure.
  • To capture, register, monitor, control and report all types of collateral offered by the customers and ensure that they are properly lodged for registration.
  • Liaise with external legal counsel to ensure proper preparation, execution, registration and perfection of securities within the agreed TAT as per SLA.

d) Legal Risk Management and Advisory

  • Provision of sound legal advise to the business/ staff on existing or emerging laws, operational requirements.
  • Continually reviews, develops and refines legal policies and procedures to determine their suitability for the bank’s requirements and recommends modification and upgrading to meet the desired standards and changes in the bank’s risk profile.
  • Participate in drafting and review of various risk policies and procedures to comply with the bank’s strategy and objectives
  • Ensure any policy or identified regulatory breaches are properly authorized at the correct level
  • Periodically do risk review of new and existing credit products and non-credit products with inherent risks and advise the management on remedial measures.
  • Manage the performance and relationships of third- party legal service providers
  • Monitor and manage Legal and Legal Product Risks within the business
  • Liaise with relevant departments to ensure that where legal risks have been identified, appropriate courses of action have been taken.
  • Provide and interpret legal information, conduct training and disseminate appropriate legal requirements to management and staff.

e) Corporate Governance and Board Support

  • Assist in the preparation of board papers, minutes, resolutions, and statutory filings.
  • Maintain statutory registers including registers of members, directors, and charges.
  • Support the implementation of good corporate governance practices.

f) Bank-wide AML KYC & CFT Responsibilities

  • Communicating and reinforcing the AML-CTF compliance culture established by the board.
  • Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department.

Staff Supervision Responsibilities

  • Legal Contract Staff

Education

  • Bachelor of Laws degree from a recognized University
  • Post Graduate Qualifications- Diploma in Law
  • Advocate of the High Court of Kenya with current practicing certificate

Experience

  • At least five (5) years extensive legal experience either from the financial services sector or banking institution with extensive exposure to litigation, debt recovery and security perfection.
  • Working knowledge of both the legal requirements and lending practice for financial institutions, particularly lending to the different market segments
  • Exposure to CBK compliance requirements will be a definite advantage.
  • Ability to work with minimum supervision 

Knowledge and Skills

  • Technical Skills in Conveyancing and Securities documentation
  • Litigation and Debt Recovery Processes.
  • Ability to deal with and effectively Manage Senior Stakeholders confidently.
  • Proficiency in Computer Skills.
  • Strong Oral and Written Communication skills.
  • Honest, Transparent and demonstrate high level on integrity.

This role is responsible for providing support from a legal perspective, and for preparing legal documents. This role describes both Corporate and Business Unit Legal Advisors.

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Security Manager (Faulu Microfinance Bank) at Old Mutual Kenya

Security Manager (Faulu Microfinance Bank)

JOB SUMMARY

The Security Manager is responsible for keeping facilities and people safe and secure. The Job holder oversees and ensures security procedures, monitor and respond to incidents, secure entrances, and conduct security checks. In addition, they are often responsible for assessing risks and providing solutions to mitigate them.

KEY TASKS AND RESPONSIBILITIES

  • Crime Prevention and Investigation
  • Responsible for maintaining a secure environment through ensuring the security of the physical bank.
  • Act as liaison between Bank and any governmental agencies such as police, fire and any safety regulatory bodies.
  • Establish and maintain procedures to reduce any internal theft/losses as well as evaluate existing security procedures periodically and give appropriate recommendations to Security manager.
  • Establish and maintain policy for spot checks of employees carrying parcels when departing Bank property to ensure only employee personal property is leaving.
  • Establish and maintain systems/procedures to ensure that both regular and irregular patrols of entire complex are completed to maximum potential.
  • Ensure that all reports are completed properly and in a timely manner so as to ensure that all matters are duly communicated and all necessary actions are commenced as soon as required.
  • Coordinate investigation of all act of crime, or any losses incurred against by customers, staff, and Bank company in order to determine those responsible and proceed with any necessary prosecution/recover of losses.
  • Control access to critical areas where the need for access arises outside of normal operating hours for that area.
  • Contribute to ensuring all staff adhere to all Bank policies/procedures.
  • Ensure that all required checks, tests, and inspections are completed in a timely manner where required in order to ensure compliance with all code and regulation requirements and ensure that all records are properly maintained as required.
  • Ensure that all staff are properly trained in emergency procedures and maintain an ongoing training/retraining program in order to ensure that all staff are familiar with procedures at all times.
  • Conduct regular and irregular inspections of the Bank property in order to ensure that the safety of the customers, staff, and Bank physical premises are not being compromised by potentially dangerous situations.
  • Through regular reviews, ensure that programs/procedures are in place in order to address most expected circumstances in the event of an emergency situation.
  • Upon being advised, initiate/lead appropriate loss recovery actions necessary to protect the Bank from further additional losses and/or coordinate implementation of emergency plan.
  • In cooperation with insurance adjusters and insurance company, implement actions necessary to minimize any potential claims.
  • Act as Certified Representative in all health & safety matters requiring such representation by Bank management.
  • Act as chairperson for Bank safety committee requiring regularly scheduled meetings of no less than as required by legislation to address matters concerning Bank staff workplace safety. Maintain and lead the purpose/goal of the committee to reduce the frequency of on-the-job staff injuries to a level that is within company acceptable standards.
  • Through implementation of policies and procedures, ensure that the Bank maintains full compliance with all legislative acts including occupational health and Safety Act regulations. To include training/retraining of matters where necessary for all departments.
  • Maintain a high level of general concern for workplace safety, amongst all Bank staff through implementation of various policies and procedures.
  • Ensure all security staff are properly trained in emergency procedures at all times.
  • Maintain responsibility for payroll and scheduling of department staff. Ensure that all necessary time sheets and documents are completed.
  • Review daily activities of security officers on all shifts.
  • Complete regular staff appraisals for each staff member and conduct corrective interviews with staff where necessary.
  • Maintain control of Lost and Found valuables. Ensure that all items are properly returned to guests upon enquiries and verifications being made.
  • Establish and maintain effective means of communication and working rapport with staff/management of other departments.
  • Train and supervise security personnel within branches as appropriate.
  • Incident reporting
    • Embed a process for loss/risk incident reporting by branches/units (to ensure no surprises)
    • Daily review of various branch CCTV and take necessary action to mitigate risk

ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

QUALIFICATIONS & EXPERIENCE

  • Degree in Security Studies.
  • Over 6 years’ experience in Security management.

SKILLS, KNOWLEDGE & COMPETENCIES

  • Strong written and verbal communication skills
  • Good judgment and problem-solving ability
  • Excellent attention to detail
  • Diversity awareness, understanding and respect for cultural differences
  • Strong interpersonal skills
  • Strategic thinking
  • Possess high levels of integrity.
  • Advanced computer skills in MS Office

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Universal Banker Matuu at Old Mutual Kenya

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities

  • Product/Service Information
    • Provide advanced product/service information.
  • Customer Order Processing
    • Record and process customer orders, selecting the most appropriate approach based on predefined options.
  • Resolving Customer Issues
    • Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
  • Customer Relationship Development / Prospecting
    • Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
  • Customer Relationship Management (CRM) Data
    • Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
  • Customer Needs Clarification
    • Interview the customer, following a multilevel sales script, to clarify the customer’s requirements.
  • Renewals
    • Provide exceptional service to customers to encourage continued use of the organization’s products/services.
  • Operational Compliance
    • Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
  • Personal Capability Building
    • Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
  • Skills
    • Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

  • Action Oriented
  • Communicates Effectively
  • Customer Focus
  • Decision Quality
  • Ensures Accountability
  • Instills Trust
  • Interpersonal Savvy
  • Nimble Learning

Education

  • NQF Level 3 & NQF Level 2 – Below school leaving

Closing Date: 30 October 2025 , 23:59

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Universal Banker (Nyeri) at Old Mutual Kenya

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities

  • Product/Service Information
    • Provide advanced product/service information.
  • Customer Order Processing
    • Record and process customer orders, selecting the most appropriate approach based on predefined options.
  • Resolving Customer Issues
    • Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
  • Customer Relationship Development / Prospecting
    • Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
  • Customer Relationship Management (CRM) Data
    • Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
  • Customer Needs Clarification
    • Interview the customer, following a multilevel sales script, to clarify the customer’s requirements.
  • Renewals
    • Provide exceptional service to customers to encourage continued use of the organization’s products/services.
  • Operational Compliance
    • Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
  • Personal Capability Building
    • Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
  • Skills
    • Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

  • Action Oriented
  • Communicates Effectively
  • Customer Focus
  • Decision Quality
  • Ensures Accountability
  • Instills Trust
  • Interpersonal Savvy
  • Nimble Learning

Education

  • NQF Level 3 & NQF Level 2 – Below school leaving

Closing Date20 October 2025 , 23:59

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Security Manager at Old Mutual

Job Description

JOB SUMMARY

The security manager is responsible for keeping facilities and people safe and secure. The Job holder oversee and ensures security procedures, monitor and respond to incidents, secure entrances, and conduct security checks. In addition, they are often responsible for assessing risks and providing solutions to mitigate them.

KEY TASKS AND RESPONSIBILITIES

  • Crime Prevention and Investigation
  • Responsible for maintaining a secure environment through ensuring the security of the physical bank.
  • Act as liaison between Bank and any governmental agencies such as police, fire and any safety regulatory bodies.
  • Establish and maintain procedures to reduce any internal theft/losses as well as evaluate existing security procedures periodically and give appropriate recommendations to Security manager.
  • Establish and maintain policy for spot checks of employees carrying parcels when departing Bank property to ensure only employee personal property is leaving.
  • Establish and maintain systems/procedures to ensure that both regular and irregular patrols of entire complex are completed to maximum potential.
  • Ensure that all reports are completed properly and in a timely manner so as to ensure that all matters are duly communicated and all necessary actions are commenced as soon as required.
  • Coordinate investigation of all act of crime, or any losses incurred against by customers, staff, and Bank company in order to determine those responsible and proceed with any necessary prosecution/recover of losses.
  • Control access to critical areas where the need for access arises outside of normal operating hours for that area.
  • Contribute to ensuring all staff adhere to all Bank policies/procedures.
  • Ensure that all required checks, tests, and inspections are completed in a timely manner where required in order to ensure compliance with all code and regulation requirements and ensure that all records are properly maintained as required.
  • Ensure that all staff are properly trained in emergency procedures and maintain an ongoing training/retraining program in order to ensure that all staff are familiar with procedures at all times.
  • Conduct regular and irregular inspections of the Bank property in order to ensure that the safety of the customers, staff, and Bank physical premises are not being compromised by potentially dangerous situations.
  • Through regular reviews, ensure that programs/procedures are in place in order to address most expected circumstances in the event of an emergency situation.
  • Upon being advised, initiate/lead appropriate loss recovery actions necessary to protect the Bank from further additional losses and/or coordinate implementation of emergency plan.
  • In cooperation with insurance adjusters and insurance company, implement actions necessary to minimize any potential claims.
  • Act as Certified Representative in all health & safety matters requiring such representation by Bank management.
  • Act as chairperson for Bank safety committee requiring regularly scheduled meetings of no less than as required by legislation to address matters concerning Bank staff workplace safety. Maintain and lead the purpose/goal of the committee to reduce the frequency of on-the-job staff injuries to a level that is within company acceptable standards.
  • Through implementation of policies and procedures, ensure that the Bank maintains full compliance with all legislative acts including occupational health and Safety Act regulations. To include training/retraining of matters where necessary for all departments.
  • Maintain a high level of general concern for workplace safety, amongst all Bank staff through implementation of various policies and procedures.
  • Ensure all security staff are properly trained in emergency procedures at all times.
  • Maintain responsibility for payroll and scheduling of department staff. Ensure that all necessary time sheets and documents are completed.
  • Review daily activities of security officers on all shifts.
  • Complete regular staff appraisals for each staff member and conduct corrective interviews with staff where necessary.
  • Maintain control of Lost and Found valuables. Ensure that all items are properly returned to guests upon enquiries and verifications being made.
  • Establish and maintain effective means of communication and working rapport with staff/management of other departments.
  • Train and supervise security personnel within branches as appropriate.
  • Incident reporting
    • Embed a process for loss/risk incident reporting by branches/units (to ensure no surprises)
    • Daily review of various branch CCTV and take necessary action to mitigate risk

ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

QUALIFICATIONS & EXPERIENCE

  • Degree in Security Studies.
  • Over 6 years’ experience in Security management.

SKILLS, KNOWLEDGE & COMPETENCIES

  • Strong written and verbal communication skills
  • Good judgment and problem-solving ability
  • Excellent attention to detail
  • Diversity awareness, understanding and respect for cultural differences
  • Strong interpersonal skills
  • Strategic thinking
  • Possess high levels of integrity.
  • Advanced computer skills in MS Office

Closing Date: 24 October 2025 , 23:59

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DevOps Engineer at Old Mutual Kenya

Develop functional systems and solutions with a focus on scalability, automation, reliability, security and quality. Implement customer integrations, and improve the customer experience. Perform root cause analysis of production errors, resolve issues, design procedures for system troubleshooting and maintenance, and build tools to reduce error occurrence. OML roles mapped to this profile are: RoA: Devops Support and Junior DevOps Engineer.

Responsibilities

Application Software Road Map

  • Contribute to and maintain a roadmap to facilitate application software development and ensure the development work is prioritized in line with business requirements.

Product/Service Development

  • Deliver defined features, functionality, or outcomes from a designated part of the development/engineering program, selecting the best available approach within established systems.

Data-Driven Product and Service Improvement

  • Support data-driven analysis to identify opportunities for product/service improvement.

Design and Conceptualization

  • Research and interpret data, trends, and benchmarks relevant to digital products/services design.

Information Security

  • Implement required security measures, monitoring performance to notify security experts of any problems with coding or built-in packages.

Testing Information Technology (IT) Performance

  • Perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

Application Software Development

  • Contribute to development of existing and new applications by analyzing and identifying areas for modification and improvement. Contribute to development of new applications to meet customer requirements.

Faults Diagnosis and Correction

  • Provide fault isolation and resolution to limit and address issues promptly.

Personal Capability Building

  • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Agile Release Planning

  • Plan and replan software releases for small projects as they are produced to ensure timely updates and to deliver the planned benefits as early as possible in the project.

Requirements

  • Bachelor’s degree in Computer Science, Information Security, or a related field.
  • Basic understanding of DevOps principles and practices.
  • Familiarity with scripting languages (e.g., Python, Bash) is a plus.
  • Strong interest in cybersecurity and a desire to learn and grow in the field.
  • Excellent problem-solving skills and attention to detail.

Closing Date: 20 October 2025 , 23:59

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Risk Manager at Old Mutual

Job Description

To provide support to the Head of Risk in the development, implementation and maintenance of an effective and integrated enterprise risk management framework.

KEY MEASURABLE GOALS

  • Contribute to the overall risk management strategy of maintaining / reducing the level of risk as business expands.
  • Assist in developing, implementing and reviewing of Risk Management Policies and processes in line with the needs of the business and regulatory requirements.
  • Design and maintain appropriate risk identification and risk management tools for the business.
  • Ensuring the bank has in place, effective reporting systems for risks and risk exposures to relevant stakeholders.
  • Assess risks that the Bank is exposed to and advise on mitigation
  • Assist in building an effective and efficient risk management team for the Bank
  • Enhance risk awareness among staff and assist in creation of a risk culture within the organization
  • Assist and advice the Bank in setting its risk appetite.

KEY RESPONSIBILITIES

  • Design and maintain risk registers for relevant business units.
  • Monitor and assess indicators for the Bank’s key risks and report on adverse movements in these risks.
  • Prepare and submit MI reports on key risks and risk exposure to the Management, Board Risk Management Committee, Old Mutual and other stakeholders. This shall be done through the Head of Risk and Compliance
  • Assist in developing and proposing risk exposure limits for the Bank
  • Advise the Business on developments in the external environment that may expose the Bank to risks
  • Raise the visibility of compliance issues, internally across all stake holders within the organization.
  • Support the roll out and implementation of Old Mutual policies and Group Operating Manual
  • Carry out risk management training to staff.
  • Liaising with line managers, internal & external Audit, Examination functions & the relevant departments to identify significant risks and control lapses or weaknesses and highlighting the same to relevant stakeholders.
  • Advising risk owners on appropriate controls and risk management strategies and measures.
  • Assessing potential risks on new products and offerings under development and advice the product owners.
  • Communicating and reinforcing the AML-CTF compliance culture established by the board
  • Implementing and enforcing the board-approved AML, KYC & CFT policy.
  • Any other duties assigned by the Head of Risk and Compliance from time to time

ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

SKILLS, KNOWLEDGE & COMPETENCIES

Knowledge and skills

  • Knowledgeable in Enterprise Risk Management and banking regulations

Personal Attributes

  • Good decision-making skills.
  • Assertiveness
  • Good communication skills
  • Attention to detail
  • Keen follow up

QUALIFICATIONS & EXPERIENCE

  • Bachelor’s degree in business or finance
  • CPA or ACCA, Risk Management Qualifications. (Desirable)
  • At least 5 years’ experience in banking / financial institutions, 3 of which should be in risk management.

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Finance Business Analyst at Old Mutual Kenya

Job Description

Professional BA Certification (e.g., IIBA, CBAP) or a recognized Business Analysis credential.

Experience with ITIL, CMMI, PMI, or similar frameworks for project governance.Seeking a Senior Finance Business Analyst with 10+ years of overall experience, including at least 6+ years in Finance and Insurance. The role requires agile expertise in business analysis, change readiness, testing execution, and post–go‐live support. The successful candidate will facilitate solution design, requirements gathering, stakeholder alignment, and end‐to‐end implementation across multiple business teams and regions.

Duties and Responsibilities

Business Needs Assessment & Prioritization

  • Analyze and triage incoming requests or enhancements based on relevance, urgency, and strategic impact.
  • Collaborate with finance and insurance stakeholders to explore and evaluate different solution pathways, balancing constraints (time, cost, risk).

Requirements Elicitation & Documentation

  • Conduct workshops with cross‐functional teams (including multiple geographies) to gather comprehensive requirements.
  • Document requirements in sufficient detail (e.g., annotated process flows, data relationships, system interaction diagrams, UML diagrams) to guide solution design.
  • Maintain strict traceability from initial request through to final deliverable.

Solution Design & Collaboration

  • Work with technical teams, solution architects, and other business analysts to define solution approaches (process changes, system modifications, or both).
  • Ensure that testing methodologies (user acceptance testing, integration testing, etc.) are aligned with business goals and thoroughly validated before deployment.

Change Readiness & Stakeholder Engagement

  • Facilitate change impact analyses and assist business owners with risk mitigation plans.
  • Develop or coordinate training materials, user communications, and support plans to ensure a high level of user readiness prior to go‐live.
  • Proactively address and manage any anticipated or persistent resistance to change.
  • ‐Live Embedment & Continuous Improvement
  • Monitor key adoption metrics, gather user feedback, and track performance against business requirements after go‐live.
  • Identify process gaps or additional needs that arise in BAU, and propose iterative improvements or follow‐on project work.
  • Oversee documentation updates (including release notes, training guides, and knowledge articles) to reflect the final implemented solution.

Governance & Compliance

  • Enforce governance throughout the requirements lifecycle and implementation process, ensuring stakeholder sign‐offs and proper storage of documentation.
  • Ensure alignment with relevant financial regulations and corporate finance standards, especially in an insurance context.

Qualifications and Experience

  • Bachelor’s degree in Business, Information Technology, Analytics, or a similar field.

Industry & Functional Expertise

  • Proven Financial Services industry experience (specifically Insurance and/or Investments).
  • Strong understanding of Corporate Finance business processes, principles, and data.
  • 5+ years of experience in a project delivery environment with demonstrated complex project success.

Business Analysis Skills

  • Competency in analytical problem solving, stakeholder collaboration, and requirements documentation.
  • Demonstrable expertise in Business Analysis methodologies & tools (e.g., BPMN, UML).
  • Experience with testing methodology, including user acceptance testing and test automation, is advantageous.

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Executive Driver at Old Mutual Kenya

Key Tasks and Responsibilities

  • Provide safe, punctual, and courteous transport services for staff, executives, directors, and expatriates as per assigned schedules and requests.
  • Conduct official errands including deliveries, pick-ups, and running company-related tasks.
  • Always maintain cleanliness and roadworthiness of assigned company vehicles.
  • Monitor vehicle service schedules and ensure timely servicing, maintenance, and inspections in line with manufacturer guidelines and company policy.
  • Coordinate and follow up on repair needs, liaising with approved service providers.
  • Track and request replenishment of fuel cards while ensuring efficient fuel usage and reporting anomalies.
  • Maintain accurate and up-to-date vehicle logs for trips, fuel, mileage, and maintenance.
  • Uphold duty of care in vehicle usage, ensuring safety of passengers, vehicle condition, and compliance with traffic laws.
  • Ensure availability of valid documentation for assigned vehicles, including insurance, inspection, and licensing.
  • Report accidents, mechanical issues, or traffic incidents immediately and follow company reporting protocols.
  • Ensure compliance with company safety, health, and environmental standards and traffic laws at all times.
  • Maintain high levels of confidentiality, particularly when transporting senior leadership or handling client documents.
  • Serve as a brand ambassador through professional conduct and courteous interaction with clients and external partners.
  • Support logistics and transport coordination during special company events or visits.

Skills and Competencies

  • Excellent driving skills with a focus on safety and professionalism.
  • Strong interpersonal skills with the ability to interact effectively with diverse individuals including executives and expatriates.
  • Good communication skills (written and verbal).
  • Ability to maintain confidentiality and always demonstrate integrity.
  • Proactive, responsible, and able to work independently with minimal supervision.
  • Time management and organizational skills.
  • Familiarity with GPS, maps, and route planning tools.
  • Professional demeanour and commitment to high service standards.
  • Well-organized with the ability to prioritize and multitask in a fast-paced environment.
  • Basic mechanical aptitude and ability to detect and report vehicle faults.
  • Defensive driving

Knowledge and Experience

  • Proven experience as a corporate driver or chauffeur in a reputable organization.
  • Working knowledge of Nairobi and major regional towns, with ability to navigate diverse routes efficiently.
  • Sound knowledge of local roads, routes, traffic rules, and regulations.
  • Experience supporting senior executives or expatriates is an added advantage.
  • Familiarity with vehicle logbooks, fuel card management, and vehicle maintenance procedures.

Qualifications

  • Minimum Kenya Certificate of Secondary Education (KCSE) or equivalent.
  • Valid and clean BCE or equivalent driver’s license.
  • Valid Certificate of Good Conduct from the Directorate of Criminal Investigations.
  • Defensive Driving Certificate (NTSA-accredited) is an added advantage.
  • Basic First Aid certification is desirable

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Provider Relations Officer at Old Mutual Kenya

KEY TASKS AND RESPONSIBILITIES

  • Strategic Purchasing – continuous engagement with providers to ensure provision of high-quality, cost-effective care
  • Patient Experience monitoring – ongoing monitoring of patient feedback from the providers to guarantee great patient experience
  • Provider network management – maintain an updated provider panel, monitor adequacy of providers in all key regions and conduct provider audits
  • Provider relationship management – organize service meetings, training on UAPOM
  • processes, obtain provider feedback and share relevant reports on providers
  • Provider contracting – coordinate contracting of providers and managing the provider contract lifecycle.
  • Customer service support – attend client service meetings to ensure delivery of superior customer experience.

SKILLS, KNOWLEDGE & COMPETENCIES

  • Excellent communication and negotiation skills.
  • Excellent interpersonal relationship skills.
  • Extensive networking with SP and other medical insurers.
  • Excellent analytical and monitoring skills
  • Good decision-making skills.
  • High level of integrity and honesty.

QUALIFICATIONS & EXPERIENCE

  • Diploma/Bachelor’s in nursing or clinical medicine
  • At least 2 years’ experience in a busy hospital setting
  • Prior relevant experience in health insurance is preferred
  • Extensive knowledge of public and private healthcare providers in Kenya
  • Any insurance certification will be an added advantage.

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Digital Forensics & Data Analyst at Old Mutual Kenya

Key Tasks and Responsibilities

  • Lead and support complex digital forensics investigations involving cyber fraud, insider threats, and data breaches. 
  • Conduct end-to-end forensic acquisition, preservation, examination, and analysis of digital evidence from multiple sources (e.g., servers, mobile devices, cloud environments). 
  • Develop and implement automated scripts and RPA solutions for data parsing and case workflow efficiency. 
  • Leverage SQL and data analytics to extract, analyze, and correlate data from disparate systems for investigative purposes. 
  • Produce high-quality forensic reports suitable for legal, regulatory, or executive review. 
  • Collaborate with fraud response teams, legal counsel, and IT stakeholders during investigations. 
  • Stay current with trends in cybersecurity threats, forensic tools, and investigative techniques. 

Skills and Competencies 

  • Digital Forensics Tools: EnCase, FTK (AccessData), Intella, Cellebrite, X-Ways 
  • Scripting & Querying: SQL, Python (preferred) 
  • Automation: Robotic Process Automation (RPA) tools such as UiPath, Blue Prism, or Automation Anywhere 
  • Data Analytics: Excel (advanced), Power BI, IDEA, or other analytics platforms 
  • Strong knowledge of Windows, Linux, and mobile OS file systems, registries, and artifacts 
  • Clear understanding of chain-of-custody and legal implications of digital evidence 

Knowledge and Experience

  • Banking and Insurance Experience 
  • Experience testifying as an expert witness or supporting legal proceedings 
  • Experience working in Financial Services industries (e.g., financial services, Insurance and Microfinance) 
  • Familiarity with SOC environments or incident response teams 

Qualifications

  • Bachelor’s degree in computer science, Information Technology, or a related field 
  • 3–5 years of experience in digital forensics, cyber fraud investigations, or related fields 
  • Certifications (any of the following highly preferred): 
  • EnCase Certified Examiner (EnCE) 
  • AccessData Certified Examiner (ACE) 
  • Certified Computer Examiner (CCE) 
  • GIAC Certified Forensic Analyst (GCFA) or similar 

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Data Science and Analytics Specialist at Old Mutual Kenya

Key Tasks and Responsibilities

  • Develop and deploy data-driven models and BI dashboards for early fraud detection and behavioral pattern analysis 
  • Conduct proactive forensic data analysis using advanced tools such as Alteryx, IDEA, Power BI, and Tableau
  • Write and optimize SQL, Python, and R scripts to query structured/unstructured data for anomalies and indicators of potential fraud
  • Support investigations by extracting, cleaning, and transforming large volumes of financial, claims, and transactional data 
  • Build repeatable analytics workflows to monitor risk indicators across key business functions
  • Work closely with internal audit, risk, compliance, and IT teams to improve fraud detection strategies
  • Contribute to data governance and data quality initiatives supporting forensic integrity and regulatory reporting

Skills and Competencies

  • Languages/Scripting: SQL, Python, R
  • Analytics & BI Tools: Power BI, Tableau, IDEA, Alteryx (Altrexy)
  • Data Science & Engineering: ETL workflows, data wrangling, feature engineering
  • Excel: Advanced data analysis and visualizationStrong understanding of fraud typologies in the banking and insurance sectors
  • Ability to translate complex datasets into actionable forensic insights 

​​​​​​​Knowledge and Experience

  • Familiarity with fraud detection models (e.g., outlier detection, clustering, anomaly scoring)
  • Exposure to case management tools and forensic investigation platforms
  • Experience with regulatory frameworks like AML, FATCA, or fraud compliance in financial services
  • Knowledge of internal audit or forensic procedures is beneficial

​​​​​​​Qualifications

  • Bachelor’s degree in computer science, Information Technology, Data Science, or related field
  • 1–2 years of experience in data analytics, business intelligence, or data science
  • Certifications preferred: 
  • Power BI Certification
  • Certified Data Management (CDM) or equivalent

Read More & Apply

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