Internship | Job Vacancies at Old Mutual Kenya

Business Development Officer – Corporate Office at Old Mutual Kenya

Job Description

Delivery of the budget for both Grow Corporate Life Business Sales through brokers, independent agents, tied agents and direct sales.

Follow up competitiveness of proposals sent out

KEY TASKS AND RESPONSIBILITIES

Delivery of Budget – Ensure the set budget for Group Life, Group Credit Life, Group Last Expense and Group Critical Illness is realized for year.
Market Intelligence – Obtain market information in respect of corporate business and ensure the information is used for product improvement so that our product offering remain relevant and continue to meet customer expectations
Proposals of follow up: Ensure proposals are delivered within the agreed timelines
Driving business and ensuring sustained growth, focusing on achieving/ surpassing sales targets
Expanding business reach and proactively creating new sales leads/ opportunities
Constantly interacting with prospects and maintaining cordial business relationship with key clients
Expanding channel business by sourcing new partners as well as maintaining efficient business relationships with existing partners to enhance growth of business operations
Handling high value sales, addressing minor details and identifying areas of improvements in customer service
Undertaking business case assessment to enhance channel sale relations, as well as assessing and evaluating new products
Managing an efficient sales cycle (sales pipeline) and value based service cycle through use of CRM to drive the following business goals: – Identify Target customer
Meeting to determine needs
Client acquisition
Account Service Plan – client/intermediary visits, policy documentation, credit control, claims management, SLA’s etc
Ensure that proper management of accurate, quality and timely business reports
Monitor competitor activity and advise the business on opportunities/threats that are presented by such activities

SKILLS AND COMPETENCIES

Decision Making
Initiating Action
Business Development, Key Accounts Management, Contractual Evaluation & Negotiation
Setting Strategies/ Sales Target, Clientele Development, Sales Management
Coordination, Competitor Analysis
Product Management, Customer Care
Vendor Management
Communication & Interpersonal, Leadership, Analytical Thinking Skills

KNOWLEDGE & EXPERIENCE

Technical Knowledge,
At least 3 years’ experience

QUALIFICATIONS

Bachelor degree Marketing, Commerce or Business Administration
Sales experience
Employee Benefits training and experience will be an added advantage

KEY RESULT AREAS & PERFORMANCE INDICATORS

Meeting set revenue targets measured periodically
Timely delivery of proposals and quotations
The amounts of new revenue placed through targeted distribution channel partners.
Debtor days for Distribution Channel partners
Expense controls for Profitability of accounts placed
The number of suggested new solutions to clients and distribution channel partners
Timely periodical reports to seniors

ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Skills

Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling

Competencies

Builds Networks
Business Insight
Collaborates
Communicates Effectively
Customer Focus
Demonstrates Self-Awareness
Develops Talent
Drives Results

Education

NQF Level 7 – Degree, Advance Diploma or Postgraduate Certificate or equivalent

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Faulu MFB – Analyst Transaction Monitoring at Old Mutual

Job Description

Reporting to the Manager, Reconciliation and Transaction Monitoring, the Transaction Monitoring Analyst is responsible for the day-to-day operation, monitoring, and continuous improvement of Mulika tool; Faulu Microfinance Bank’s real-time transaction monitoring and behavioural analytics platform. The role sits within Shared Services and serves as the operational backbone of the Bank’s fraud detection and transaction surveillance capability.
The analyst will monitor transaction velocity, customer behavioural patterns, employee transaction anomalies, digital access events, and risk-destination transactions across all banking channels in real time. The role requires close collaboration with ICT, Risk & Compliance, Finance Operations, and Customer Experience teams to ensure that fraud alerts are investigated promptly, exceptions are resolved within defined SLAs, and the Mulika platform is continuously tuned to reflect emerging fraud typologies and regulatory requirements.

KEY TASKS AND RESPONSIBILITIES

KEY MEASURABLE GOALS

Real-time fraud alert detection rate (Mulika)
Transaction velocity anomaly detection rate
Alert investigation TAT (Tier 1 review)
Escalation TAT (unresolved Tier 1 alerts)
False positive rate management
System downtime detection accuracy (Mulika)
Dashboard and reporting accuracy
AML / KYC compliance adherence

KEY RESPONSIBILITIES

Operate and monitor the Mulika real-time transaction monitoring platform on 24/7 shifts, reviewing alerts generated across all banking channels including mobile banking, USSD, agency banking, cards, and core banking
Investigate and assess Mulika alerts including transaction velocity anomalies (SS-001 to SS-006), unusual customer transactions (UTc01), unusual employee transactions (UTe), risk-destination transactions (RDc01), unusual digital activity (UAd), and four-eyes bypass events

Conduct first-line investigation of all fraud alerts, documenting findings, assigning risk ratings, and escalating confirmed or suspected fraud events to the Manager and Risk & Compliance within defined SLAs
Maintain and update fraud case records in the case management system, ensuring complete documentation of investigation steps, evidence, and outcomes
Participate in rule parameterization and threshold tuning, recommending adjustments to detection rules based on observed alert patterns, false positive rates, and emerging fraud typologies
Build and maintain customer and employee transaction behavior baselines using Mulika analytics, identifying normal patterns against which anomalies are detected
Maintain and operate the Mulika monitoring dashboards, ensuring data accuracy, timely refresh, and correct visualization of fraud alerts, transaction trends, and system performance metrics
Support the development of customized reports and Power BI visualizations for the generation of daily, weekly, and ad-hoc fraud and transaction monitoring reports for the Manager, Shared Services leadership, and Risk & Compliance, including alert volumes, investigation outcomes, escalation rates, and KPI performance
Validate dashboard outputs against source data and system logs, reporting any discrepancies to ICT and the Manager immediately
Partners: Liaise with Meliora Technologies and other technology vendors on platform performance, rule updates, and system enhancements as directed by the Manager
Collaboration: Work with ICT, Risk & Compliance and Customer Experience teams to ensure cross-functional fraud risks are properly identified, communicated, and resolved

2. SKILLS, KNOWLEDGE & COMPETENCIES

Knowledge Skills

Sound understanding of transaction monitoring systems, fraud detection methodologies, and behavioural analytics platforms, specifically in a banking or financial services context
Working knowledge of banking payment channels including mobile money, USSD, agency banking, card (PIN & Chip, Magstripe, CNP), RTGS, EFT, and core banking systems
Proficiency in data analytics and reporting tools — Power BI, SQL, and Advanced Excel are essential; experience with SIEM or fraud management platforms is an advantage
Understanding of reconciliation processes, suspense account management, and exception handling across multi-channel payment environments
Familiarity with AML typologies, KYC requirements, and CBK regulatory expectations for transaction monitoring and fraud reporting

Competencies Required

Ability to interrogate large volumes of transactional data, identify patterns, distinguish genuine anomalies from noise, and draw well-evidenced conclusions
Precision in alert review, case documentation, and report preparation; errors in fraud investigation have direct financial and regulatory consequences
Ability to make sound first-line decisions on alert triage and escalation within tight SLAs, without sacrificing accuracy
Clear written and verbal communication for case documentation, escalation reporting, and cross-functional coordination with ICT, Risk, and CX teams
Takes ownership of assigned alerts and investigation queues; proactively follows up on open cases and flags blockers to the Manager promptly
Actively contributes to rule refinement, threshold tuning, and process improvement within the Mulika monitoring framework

3. QUALIFICATIONS & EXPERIENCE

Education

Bachelor’s degree in Information Technology, Computer Science, Statistics, Finance, Economics, or a related field

Professional Qualifications

Certification in AML/fraud risk: ACAMS, CFE (Certified Fraud Examiner), or equivalent are an advantage but not a requirement
Power BI certification or equivalent data visualization qualification is an advantage

Experience

Minimum 2 years’ experience in a banking operations, transaction monitoring, fraud operations, reconciliations, or financial crime compliance role

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Faulu MFB – Reconciliation Analyst at Old Mutual

Job Description

The role holder is responsible for reconciliation of bank and customer accounts. He/she will be expected to co-ordinate with various stakeholders to ensure adherence to processes and prepare reconciliation status reports. He/she also interacts with internal and external stakeholders and understand user department requirements in addition to ensuring that they appreciate the importance of the reconciliation process as a control measure aimed at safeguarding bank assets from potential losses.

KEY TASKS AND RESPONSIBILITIES

KEY MEASURABLE GOALS

Cost – Reduction of cost and promoting efficiency.
Quality – Accuracy in processing and embedding continuous improvement.
Delivery Speed – Enhanced TAT in processing and minimizing delays.
Delivery Flexibility – Parameterization of solutions and better innovations.
Controls – reduction and minimizing risk in operations.
Team Performance & Engagement

KEY RESPONSIBILITIES

Collate data from bank accounts, analyse the same for reconciliation, check for variances and ensure to notify the relevant stakeholders for resolution
Engage managers and other stakeholders within user departments to co-ordinate reconciliation related activities
Collate, analyze data, identify anomalies and ensure relevant rectifications are made by the user department
Responsible for timely completion of reconciliation of all assigned accounts as per defined timelines
Prepare and organize supporting documentation for reconciliations as provided by impacted department on own initiatives
Ensure processing of rectification entries within thresholds allowed as per policy
Handle branch queries / guide on recon requirements
Take initiative on resolution of issues / dependencies with concerned people (Branch Managers / Unit heads) and follow through to logical closure and within acceptable timelines
Track and monitor reconciliation activities both in Branches and Head office (Finance, Human Resources
Credit Division, Bancassurance, Treasury Operations, Cash operations)
Develop understanding of related processes and inter-dependability between teams, have broad understanding of underlying data structures and end to end processes
Prepare status/ summary reports (matrix reports) for internal circulation
Envision scope for more effective performance of prescribed responsibilities through enhancements, technical or otherwise.
Resolve concerns raised by team / escalate at appropriate levels

SKILLS, KNOWLEDGE & COMPETENCIES

Knowledge Skills

Knowledge of Bank Reconciliation
Knowledge of general accounting practices and principles
Knowledge of Bank Reconciliation
Knowledge of general accounting practices and principles
Excellent communication skills – both oral and written
Excellent work ethics and research skills coupled with the ability to handle multiple assignments
Good people management skills, conflict resolution skills

Competencies

Excellent communication skills – both oral and written
Excellent work ethics and research skills coupled with the ability to handle multiple assignments
Good people management skills, conflict resolution skills
Ability to prioritize & multitask successfully to ensure deadlines are met
Effective team player ensuring the team goals are achieved through collaboration

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in business administration, Finance, Accounting or related fields
Professional Certification in Accounting such as CPA or ACCA

ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Skills

Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling

Competencies

Collaborates
Communicates Effectively
Drives Results
Ensures Accountability
Plans and Aligns
Tech Savvy

Education

NQF Level 3 & NQF Level 2 – Below school leaving

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Faulu – Business Growth and Development Manager at Old Mutual Kenya

Job Description

Working closely with the Area Manager, formulates and implements the overall business strategy for the branch while assessing the business opportunities to grow quality portfolio. Drive digital and agency banking adoption and bancassurance, through client acquisition, retention and strong relationship management. Manage the branch and offer leadership to staff, remote sales team and sales consultant in formulation and implementation of business growth and development strategies at the branch. The job holder is expected to aggressively drive the branch’s growth and profitability targets by identifying, developing and maintaining profitable relationships with customers.

1. KEY TASKS

Business Growth & Development
Relationship Management, customer service & retention
Branch strategic alignment
Leadership & People Management-Growth, retention and development of motivated and high performing teams
Risk & Compliance
Brand visibility & Marketing
Branch Operations
Cost Management

2. KEY RESPONSIBILITIES

Branch Strategic Alignment

Develop and implementing branch business initiatives and turnaround strategy in line with Faulu business strategies for performance of branch growth and profitability
Lead business growth and development of the branch, agencies and other alternative service outlets attached to the branch
Drive sales of all products and services at branch level through offering leadership and motivation to the sales team, sales drives, liaison with key relationships and stakeholders
Initiate, nurture and ensure profitable business relationship and Partnerships with the customers, community and government structures while Developing business opportunities in line with the Bank’s long-term strategy and annual business plans and
Always keep up with changing customer needs, competitors to ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs
Responsible for growth quality Branch’s Business portfolio; Assets and Liabilities to constantly achieve income, quality and portfolio growth targets
Responsible for customer growth and retention through quality client recruitment, onboarding, cross selling of products and excellent customer relationship management in alignment with bank’s targets and monitor business’s

Brand visibility & Marketing

Adopt strategic marketing by always developing a competitive advantage into the dynamic marketplace and leveraging on Faulu’s distinctive capabilities to drive value.
Promotion of Faulu’s brand visibility and image: Being the Key liaison point with the community, participate in community affairs to increase the company’s visibility and to enhance new and existing business opportunities
Liaising with the business unit leaders, Marketing and Products development team, to review existing products for fit and alignment with changing customer needs, to recommend improvement or changes as at when necessary
Strategically position Faulu as a Trader’s Bank through consistent messaging to current and potential clients
Ensure proper allocation and display of merchandising materials in accordance with marketing and bank’s guidelines.

Leadership and People Management

Manage and lead the branch team in achieving/ surpassing the set business targets through setting smart performance targets for direct reports, providing regular feedback and guidance through coaching and mentorship
Development of a high performing team at branch level through training, mentorship, and special assignments
Put in place a proper succession plan by constantly developing capabilities within the team, mentoring and coaching the identified successors
Responsible for Human Capital function at the branch and constantly consults with HC for clarity on day-to-day interpretation of the HR policy and procedures.
Effectively track team members’ participation and uptake of personal development programs provided by the Bank such as internal and external training and development opportunities to track staff development
Ensures adherence to Faulu Human Capital policies and procedures and adherence to laid down grievance and disciplinary procedure to ensure a conducive work environment.
Responsible for to enhancement of staff motivation, engagement through unique staff recognition initiatives at the branch

Cost Management

Lead in optimal utilization of people, financial and technical resources within the branch
Budget planning continuous evaluation of branch financial performance against budgets through proper cost management and continuous budget planning and taking remedial actions where necessary

Relationship Management, customer service & retention

Provide superior level of customer relationship management and promote the customer retention, sales and service culture

Branch Operations

Observe branch opening and closing procedure as per CBK requirement
Ensures total adherence health and safety requirements, through continuous monitoring of systems, procedures and workflows, and taking corrective action when necessary
Responsible for all Branch security procedures including branch opening and opening procedures, camera surveillance and maintenance, video monitoring, robbery and fire drill procedures.
Ensures there is no breach of branch cash limit in adherence to the regulator’s guidelines

Audit, Risk and Compliance

Chair the Branch Credit Committee and ensure compliance to Credit policy & procedures
Monitor and ensure 100% compliance to all the company policies, processes, procedures and other controls
Enhance the appropriate controls and monitoring mechanisms for the development of high-quality lending
Ensure full compliance with Central Bank of Kenya guidelines and appropriate provisions of the Microfinance with respect to lending
Ensuring full compliance to the occupational Health and safety (OHS) and Environmental Social Management (ESM) policy and procedure in day-to-day branch business

3. SKILLS, KNOWLEDGE & COMPETENCIES

Business Strategy Implementation skills
Good presentation skills
People management skills
Excellent data entry and typing skills.
Sales / Marketing skills
Financial analytical skills
Customer service skills
Strong communication and negotiation skills
Strong relationship management skills

Competencies Required

Excellent interpersonal skills
Proven sales and business growth capability
Aggressive and self-driven and able to work with minimal supervision
Demonstrated Leadership Capability
Proven decision making and problem-solving capability
Team leader/player
Ability to offer mentorship support preferred

4. QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in a business-related field from a recognized university

Additional Qualifications/Experience (Preferred, Not A Requirement)

Advanced training in Business Management.
Master’s in business or related field preferred
6 years of experience with at least 3 years managerial experience with proven track record for delivery of superior results
Experience in lending /credit
Experience in MFI or financial institutions

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Integrated Financial Advisor at Old Mutual

About the Role

As a Financial Advisor at Old Mutual, you’re building your own business within a trusted brand. At its core, this role is about creating opportunities, building relationships, and converting them into long-term clients.

You’ll spend a significant part of your time reaching out to potential clients, understanding their financial needs, and guiding them towards solutions that help them grow and protect their wealth.

This is not just about selling financial products. It’s about helping people and families build wealth, make better financial decisions – how they save, invest, protect their income, and plan for the future.

You’ll act as a trusted partner, breaking down complex financial concepts into simple, meaningful conversations that clients can relate to and act on.

At the same time, this is a performance-driven sales role. The people who succeed are those who stay consistent, take ownership of their results, and keep going even when outcomes take time. It requires energy, resilience, and a strong internal drive to build something meaningful over time.

If you’re passionate and intentional about building a long-term career in Insurance and Financial Services, enjoy connecting with people, and are motivated by both impact and income, this role will give you the platform to thrive.

1. What You’ll Be Responsible For

Understand people first – You’ll hold meaningful conversations with clients to understand their goals, lifestyle, income, and financial priorities, going beyond surface-level needs to uncover what truly matters to them.
Guide smart financial decisions – Based on what you learn, you’ll recommend investment and insurance solutions that are practical, relevant, and aligned to each client’s goals – not just generic products.
Simplify finance for everyday people – You’ll take complex financial concepts and break them down into simple, clear insights that clients can easily understand and confidently act on.
Stay informed and relevant – You’ll continuously learn about market trends, new products, and industry changes so that your advice remains timely, credible, and valuable.
Build long-term relationships – This is not a one-time interaction; you’ll keep in touch with clients, review their progress, and support them through different life stages and financial decisions.
Grow your own client base – You’ll actively look for new opportunities through referrals, networking, and personal initiative, building a pipeline that reflects your effort and ambition.
Deliver with professionalism – From documentation to compliance and follow-ups, you’ll ensure every interaction is handled accurately, ethically, and in line with industry standards.

2. What Success Looks Like

You build a growing portfolio of clients who trust your advice and keep coming back
Your clients understand their financial decisions and take action with confidence
You consistently meet or exceed your targets through disciplined effort
You become known for clarity, reliability, and delivering real value
Your income and career growth reflect your performance and consistency

3. What Will Set You Apart

You have a genuine passion for building a career in insurance and financial advisory
You take time to truly understand people, not just close a sale
You can translate financial concepts into everyday language that anyone can relate to
You show up consistently, even on tough days, and stay disciplined in your efforts
You leverage digital tools and social platforms to build your presence and connect with clients
You approach your work with an ownership mindset, treating it like your own business

4. Where People Struggle (If You’re Not Careful)

You will struggle;

If you wait for opportunities instead of actively finding and creating them, progress will be slow
If you take rejection personally and don’t build resilience, it can quickly become discouraging
If you don’t stay organized or follow up consistently, you may lose trust and potential business
If you focus only on selling instead of helping, clients will struggle to trust your intentions

5. This job is for you if;

Trusted job sources

You are hungry to build a meaningful career, not just get a job
You have a strong interest in insurance, financial services, and helping people make better money decisions
You enjoy connecting with people and building long-term relationships
You are self-driven, energetic, and motivated by growth and results
You are open to learning and improving, especially in finance, communication, and sales
You are comfortable working in a target-driven environment where effort directly impacts outcomes
You are digitally aware and understand how technology can enhance customer experience

6. How We’ll Support You to Succeed

You’ll go through structured training programs that build your knowledge in insurance, investments, and financial planning
You’ll receive ongoing coaching and mentorship to help you navigate challenges and improve performance
You’ll have access to tools, systems, and digital platforms that make your work more efficient and impactful
You’ll see a clear career growth pathway, including opportunities to step into leadership or build your own practice
You’ll be part of a culture that values learning, resilience, and continuous development

7. What We’re Looking For (Qualifications)

A Diploma or Bachelor’s degree in Business, Finance, Marketing, or a related field—or equivalent practical experience
0 –1 year experience in a customer-facing or sales environment, where you’ve interacted directly with people
Strong communication and interpersonal skills, with the ability to engage and influence others
A clear interest in building a career in insurance or financial advisory
A willingness to learn quickly, adapt, and grow in a performance-driven role

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Senior Actuarial Valuations Specialist at Old Mutual

Ensure provision of Actuarial Services to Old Mutual Assurance Kenya by working closely with the Business Entities and other Group Functions to meet their needs. This includes reserving, pricing, product reviews, experience reviews and solvency and capital management

Conduct accuracy checks, and analyses data to draw conclusions and make recommendations

Ensure accuracy of the results and adherence to standards, regulations and best practices.

Generate actuarial reports on various technical issues to Management.

1. Key Tasks and Responsibilities

Technical Actuarial Support: Conduct and/or review internal actuarial liability valuations, analysis of profitability/surplus, calculation and analysis of embedded value using Prophet and other tools provided
Support with the appointed actuary’s reports and collaborate with the appointed actuary to produce the Financial Condition Report
Product Profitability Review: Perform profitability analysis, experience analysis, and other relevant actuarial investigations to inform business decisions
Solvency and Capital management: Carry out solvency computation for the entity on the various solvency regimes reported by the business including any required solvency stress tests
Financial Modeling: Assist with financial modeling of business scenarios/projects to inform business decision making
Strategy and Business Planning Support: Assist with business planning financial projections and solvency projections and perform stress and scenario analysis on the plan numbers
Reinsurance Support: Carry out a reinsurance analysis to explore ways to optimise reinsurance arrangements
Reporting and Documentation: Support in the preparation of reports and presentations to management and boards

Risk Management support: Assist the business units and risk officer in identifying, quantifying and monitoring risks (insurance, market, credit risks etc.) where appropriate
Investment Strategy support: Support to develop/formulate appropriate investment strategies and/or review and monitor the adherence to mandates
Learning and development: Support the actuarial analyst team with learning of the actuarial concepts, methodology and reporting value chain
Business Partnering to support effective business decisions, meeting company objectives and optimising capital/risks
Other reasonable duties that may be assigned by management

2. Skills and Competencies

Analytical Skills
Business Awareness
Communication and Presentation skills
Good interpersonal skills
Ability to prioritize and work on a wide range of deliverables at once
Working under minimal supervision
Proficiency in Microsoft Office

3. Knowledge and Experience

Strong actuarial technical skills
Extensive experience with IFRS17 concepts and reporting
Expert knowledge on reserving softwares preferably Prophet
Strong analytical skills
Strong programming skills
Knowledge of insurance regulations.

4. Qualifications

Bachelor of Actuarial Science or other related finance or mathematics degree
Minimum 8 years actuarial experience
Actuarial Knowledge: Nearly qualified or qualified actuary, 10 papers and above

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Contact Centre Clinical Executive at Old Mutual

Job Description

The Contact Centre Clinical Executive is responsible for delivering efficient, accurate, and professional customer support through multiple communication channels, including phone calls, email, and other available platforms.

1. KEY TASKS AND RESPONSIBILITIES

Answer all incoming calls professionally, providing support for a wide range of enquiries
Respond to all email enquiries and approval requests to the assigned email addresses within agreed turn around time
Manage evacuation and ambulance requests efficiently and promptly
Collaborate with providers and the Case Management team to manage admissions and discharges of Old Mutual members
Process pre-authorization requests for outpatient, dental, and optical services, ensuring quality and cost-efficiency
Mitigating risk-ensure proper adjudication of pre authorizations / claims in line with the Old Mutual policies, e.g. enforcing of waiting periods among other terms and conditions
Collaborate with providers and clients to identify cost-effective options and implement key initiatives that maximize value for our members
Offer detailed and accurate information about Old Mutual’s provider network, policy terms, and available services
In conjunction with Smart applications resolve smart access issues raised at the point of service
Maintain accurate and timely documentation of all interactions and services provided
Escalate / liaise with claims/ care teams on any issues which require further consultation
Participate in all required training sessions and departmental meetings
Perform general contact centre duties, including customer surveys, social media, and email management
Performs all other tasks as assigned by the Contact Center Manager or the Quality Assurance Supervisor

2. SKILLS AND COMPETENCIES

Communication Skills: Clear, concise, and courteous verbal and written communication
Problem Solving: Able to assess issues quickly and take appropriate action or escalate where necessary
Attention to Detail: Ensures accuracy in processing requests and documenting interactions
Teamwork and Collaboration: Works effectively with internal teams (e.g. BPU, Relationship managers, case management, claims), Intermediaries and external service providers
Customer Service Excellence: Demonstrates professionalism, empathy, and efficiency in all client interactions
Technical skills: Proficiency in handling contact centre systems (e.g., telephony, CRM platforms, email management tools)

4. KNOWLEDGE & EXPERIENCE

Strong understanding of clinical guidelines, healthcare processes, and insurance policy application
Knowledge and experience in customer experience delivery

5. QUALIFICATIONS

Bachelor’s Degree or Diploma in Clinical Medicine, Nursing, or a related healthcare field. ✓ Diploma or certification in Insurance Proficiency is an added advantage

6. ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Education: NQF Level 3 & NQF Level 2 – Below school leaving

Closing Date: 01 April 2026 , 23:59

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Underwriting Assistant – Fixed Term at Old Mutual

Job Description

Enforce underwriting controls including on-boarding, certificates, booking of business, and documentation.

Implement underwriting guidelines, process, and procedure to ensure quality underwriting and business.

Ensure profitability of the department through quality control and onboarding

Quality documentation timely turn around – TAT and Excellent customer service and retention support.

Key Responsibilities

Enforce underwriting controls.

Ensure compliance with underwriting guidelines and Standard Operating Procedures.
Ensure clean and accurate data capture.

Timely preparation of quotations and follow up.
Debiting of premiums and processing of policy documents within set timelines
Processing and checking of underwriting Documents.
Issuing & signing of Motor Certificates and Yellow cards.
Review and dispatch of notices and documents.
Ensure that work is done within the set standards of service and TAT.
Prepare relevant reports for management and departmental consumption.

Give quality customer service to all clients.
Safe keeping of security documents.
Daily scanning and indexing of mails.
Initiating motor valuation and follow up.
Adherence to the credit control policy.
Follow up renewals and ensure maximum retention of profitable accounts.
Timely processing refunds and follow up.
100% Adherence to the authority matrix.
Ensure registry is fully maintained, orderly and up to date.
Ensure compliance of AML and PEP guidelines
Ensure cross sale and up sale opportunities are maximized
Perform any other duties as may be required by the management.

Skills and Competencies

Basic Underwriting skills and product knowledge
Customer service skills
Good Communication Skills
Computer Literate

Qualifications:

Degree in business related courses. Preferably in insurance

Read More & Apply

Integrated Financial Advisor at Old Mutual

About the Role

You’ll spend a significant part of your time reaching out to potential clients, understanding their financial needs, and guiding them towards solutions that help them grow and protect their wealth.

What You’ll Be Responsible For

Understand people first – You’ll hold meaningful conversations with clients to understand their goals, lifestyle, income, and financial priorities, going beyond surface-level needs to uncover what truly matters to them.
Guide smart financial decisions – Based on what you learn, you’ll recommend investment and insurance solutions that are practical, relevant, and aligned to each client’s goals – not just generic products.
Simplify finance for everyday people – You’ll take complex financial concepts and break them down into simple, clear insights that clients can easily understand and confidently act on.
Stay informed and relevant – You’ll continuously learn about market trends, new products, and industry changes so that your advice remains timely, credible, and valuable.
Build long-term relationships – This is not a one-time interaction; you’ll keep in touch with clients, review their progress, and support them through different life stages and financial decisions.
Grow your own client base – You’ll actively look for new opportunities through referrals, networking, and personal initiative, building a pipeline that reflects your effort and ambition.
Deliver with professionalism – From documentation to compliance and follow-ups, you’ll ensure every interaction is handled accurately, ethically, and in line with industry standards.

What Success Looks Like

You build a growing portfolio of clients who trust your advice and keep coming back
Your clients understand their financial decisions and take action with confidence
You consistently meet or exceed your targets through disciplined effort
You become known for clarity, reliability, and delivering real value
Your income and career growth reflect your performance and consistency

What Will Set You Apart

You have a genuine passion for building a career in insurance and financial advisory
You take time to truly understand people, not just close a sale
You can translate financial concepts into everyday language that anyone can relate to
You show up consistently, even on tough days, and stay disciplined in your efforts
You leverage digital tools and social platforms to build your presence and connect with clients
You approach your work with an ownership mindset, treating it like your own business

Where People Struggle (If You’re Not Careful)

You will struggle;

If you wait for opportunities instead of actively finding and creating them, progress will be slow
If you take rejection personally and don’t build resilience, it can quickly become discouraging
If you don’t stay organized or follow up consistently, you may lose trust and potential business
If you focus only on selling instead of helping, clients will struggle to trust your intentions

This job is for you if;

You are hungry to build a meaningful career, not just get a job
You have a strong interest in insurance, financial services, and helping people make better money decisions
You enjoy connecting with people and building long-term relationships
You are self-driven, energetic, and motivated by growth and results
You are open to learning and improving, especially in finance, communication, and sales
You are comfortable working in a target-driven environment where effort directly impacts outcomes
You are digitally aware and understand how technology can enhance customer experience

How We’ll Support You to Succeed

You’ll go through structured training programs that build your knowledge in insurance, investments, and financial planning
You’ll receive ongoing coaching and mentorship to help you navigate challenges and improve performance
You’ll have access to tools, systems, and digital platforms that make your work more efficient and impactful
You’ll see a clear career growth pathway, including opportunities to step into leadership or build your own practice
You’ll be part of a culture that values learning, resilience, and continuous development

What We’re Looking For (Qualifications)

A Diploma or Bachelor’s degree in Business, Finance, Marketing, or a related field—or equivalent practical experience
0 –1 year experience in a customer-facing or sales environment, where you’ve interacted directly with people
Strong communication and interpersonal skills, with the ability to engage and influence others
A clear interest in building a career in insurance or financial advisory
A willingness to learn quickly, adapt, and grow in a performance-driven role

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Claims Analyst at Old Mutual

Job Description

A Claims Analyst is responsible for accurately capturing claim details into the system, verifying documentation, ensuring policy compliance, and flagging inconsistencies to facilitate efficient claims processing and minimize errors.

KEY TASKS AND RESPONSIBILITIES

Evaluate inpatient and outpatient medical claims for completeness and accuracy.
Verify that claimed services are medically necessary, correctly coded, and fall within the policy scope.
Ensure claims are captured within agreed turnaround times (TATs).
Cross check claims against policy benefits, exclusions, and pre-authorizations.
Maintain accurate claim records and documentation in the claims system.
Generate daily, weekly, and monthly reports on claims trends, rejections, and approvals.
• Flag and escalate abnormal utilization patterns or possible fraud cases.
Work closely with underwriting, CXC, and finance departments.
Accurately capture and update claim data in the claims management system.
Ensure claims are categorized and archived appropriately for audit readiness.
Maintain daily logs of claims captured per source/provider.
Flag unusual or inconsistent data entries to the supervisor or vetting team.
Participate in weekly performance reviews to track accuracy and productivity
Update claim status after capturing (e.g., “Captured”, “Pending Vetting”, “Queried”).
Correct any capturing errors as advised by clinical vetters or reconciliation teams.
Index all claims and ensure physical and scanned copies are properly organized.
Label and link supporting documents to each claim accurately for traceability.
Support reconciliation and retrieval during audits.
Confirm that claim documents (invoice, claim form, SHIF deduction, pre-authorization, discharge summary, etc.) are complete and properly attached.
Verify member eligibility, policy status, and benefit limits based on system or cover summary.
Check for duplication of claims or repeated submissions and flag them appropriately
Enter claim data accurately into the claims processing system (inpatient, outpatient, maternity, dental, optical, etc.).
Ensure all required fields (member details, provider details, ICD-10 codes, CPT codes, amounts, etc.) are correctly filled.
Assign the correct claim type, benefit category, and service date.
Process off smart claims and claims that failed to get pushed by smart through the lite link.
Process cancelled claims: scheme reversals, wrong membership, wrong provider, wrong currency, wrong benefits.
Linking of inpatient and optical claims.
Any other duty as me be assigned from time to time.

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Financial Advisor at Old Mutual Kenya

Job Description

You’ll spend a significant part of your time reaching out to potential clients, understanding their financial needs, and guiding them towards solutions that help them grow and protect their wealth.

What You’ll Be Responsible For

Understand people first – You’ll hold meaningful conversations with clients to understand their goals, lifestyle, income, and financial priorities, going beyond surface-level needs to uncover what truly matters to them.
Guide smart financial decisions – Based on what you learn, you’ll recommend investment and insurance solutions that are practical, relevant, and aligned to each client’s goals – not just generic products.
Simplify finance for everyday people – You’ll take complex financial concepts and break them down into simple, clear insights that clients can easily understand and confidently act on.
Stay informed and relevant – You’ll continuously learn about market trends, new products, and industry changes so that your advice remains timely, credible, and valuable.
Build long-term relationships – This is not a one-time interaction; you’ll keep in touch with clients, review their progress, and support them through different life stages and financial decisions.
Grow your own client base – You’ll actively look for new opportunities through referrals, networking, and personal initiative, building a pipeline that reflects your effort and ambition.
Deliver with professionalism – From documentation to compliance and follow-ups, you’ll ensure every interaction is handled accurately, ethically, and in line with industry standards.

What Success Looks Like

You build a growing portfolio of clients who trust your advice and keep coming back
Your clients understand their financial decisions and take action with confidence
You consistently meet or exceed your targets through disciplined effort
You become known for clarity, reliability, and delivering real value
Your income and career growth reflect your performance and consistency

What Will Set You Apart

You have a genuine passion for building a career in insurance and financial advisory
You take time to truly understand people, not just close a sale
You can translate financial concepts into everyday language that anyone can relate to
You show up consistently, even on tough days, and stay disciplined in your efforts
You leverage digital tools and social platforms to build your presence and connect with clients
You approach your work with an ownership mindset, treating it like your own business

Where People Struggle (If You’re Not Careful)

You will struggle;

If you wait for opportunities instead of actively finding and creating them, progress will be slow
If you take rejection personally and don’t build resilience, it can quickly become discouraging
If you don’t stay organized or follow up consistently, you may lose trust and potential business
If you focus only on selling instead of helping, clients will struggle to trust your intentions

This job is for you if;

You are hungry to build a meaningful career, not just get a job
You have a strong interest in insurance, financial services, and helping people make better money decisions
You enjoy connecting with people and building long-term relationships
You are self-driven, energetic, and motivated by growth and results
You are open to learning and improving, especially in finance, communication, and sales
You are comfortable working in a target-driven environment where effort directly impacts outcomes
You are digitally aware and understand how technology can enhance customer experience

How We’ll Support You to Succeed

You’ll go through structured training programs that build your knowledge in insurance, investments, and financial planning
You’ll receive ongoing coaching and mentorship to help you navigate challenges and improve performance
You’ll have access to tools, systems, and digital platforms that make your work more efficient and impactful
You’ll see a clear career growth pathway, including opportunities to step into leadership or build your own practice
You’ll be part of a culture that values learning, resilience, and continuous development

What We’re Looking For (Qualifications)

A Diploma or Bachelor’s degree in Business, Finance, Marketing, or a related field—or equivalent practical experience
0 –1 year experience in a customer-facing or sales environment, where you’ve interacted directly with people
Strong communication and interpersonal skills, with the ability to engage and influence others
A clear interest in building a career in insurance or financial advisory
A willingness to learn quickly, adapt, and grow in a performance-driven role

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Senior Underwriter/ Relationship Officer – Business Retention at Old Mutual Kenya

Job Description

Relationship Management – Managing and retaining good relationship with intermediary to ensure smooth & maximum retention of business.

Dispatch of renewal terms/Notices

Initiate approval of renewal terms in liaison with the reinsurance team to be competitive.

Arranging and attending renewal review meetings with intermediaries

Responsible for the allocated renewal budget.

Closing the renewal business (Ensuring renewal confirmations) and obtaining the risk notes before monthly closure.

Ensure premiums payments plans are obtained at the point of confirming renewals.

Review of accounts performance to ensure weeding out of toxic accounts and renewal of only profitable accounts

KEY TASKS AND RESPONSIBILITIES

Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
Maintain good relationships with intermediaries and ensure maximum retention of profitable accounts.
Participate in renewal meetings with intermediaries and clients to review and retain renewal business.
Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios and fostering organic growth.
Provide excellent and prompt customer service for maintenance of a positive reputation for the business.
Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.
Maintaining and updating the renewal tracker
Daily follow ups of renewals with the intermediaries through phone calls, visits, and emails
Confirming renewals and obtaining the risk notes
Collecting market intelligence for strategic renewal decisions to support retention.
Monthly follow up on recovery of lost/unrenewed business
Follow up on risk improvement implementations.
Quarterly and monthly review of performance and engaging clients/intermediaries for improvements and recovery
Support credit control by collecting all renewal premiums and ensuring that all feedback is given to the credit control team on policies that are due to be cancelled.

SKILLS AND COMPETENCIES

Sound Technical Underwriting skills.
Intensive and extensive product knowledge
People Management and overall managerial skills
Good analytical skills
Customer service skills
Good Communication Skills
Computer Literate with good knowledge of Excel

KNOWLEDGE & EXPERIENCE

Experience:

Minimum 5 years’ experience

QUALIFICATIONS

Degree in insurance or business related.
Professional qualification (CII or IIK) or good progress

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Internal Motor Assessor at Old Mutual

Job Description

The job entails assessment of motor vehicles, monitoring and ensuring that quality repair work is done to achieve maximum customer satisfaction while ensuring control of cost to minimize fraud and maximize profitability.

1. KEY TASKS AND RESPONSIBILITIES

Assessment of motor vehicles to ascertain the damages before obtaining the repair quotation
Verify all motor assessment reports from external assessors before repair authority is given and determine the correctness of the pre- accident values
Carry out re- inspections on repaired motor vehicles
Provide technical guidance when called upon on various reasonable options to settle motor claims
Continuous service provider management by constant appraisals
Provide reports on customer feedback, motor costs trends, service provider’s performance and motor vehicle market trends.
Procure parts for garages through bidding.
Constantly Review the list of rare model vehicles
Resolve customer complaints and disputes on matters relating to repairs
Ensure that the repair bids are sent to respective garages.
Review all bids and award the repairs to the lowest bidder.

2. SKILLS, KNOWLEDGE & COMPETENCIES

Competences

Assertiveness and Self-drive
Good interpersonal skills
Good communication and negotiation skills
Speed and Accuracy
Ability to work in a team
Ability to work under pressure and manage time effectively
Strong Analytical skills
Ready to work odd hours
Excellent Computer skills

3. QUALIFICATIONS & EXPERIENCE

Diploma in Mechanical/Automotive Engineering
COP qualifications
At least 3 years working experience in a similar role

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Business Development Supervisor – Retail Health at Old Mutual

Job Description

To grow and maintain Retail, SME, bancassurance, microinsurance, digital and partnerships business lines by leading the team (monitoring quality and quantity of workflow, training, developing and motivating staff, routing and streamlining work, and assisting staff with difficult queries), thus achieving the set revenue targets and objectives for set business lines.

To assess and determine terms for risks for the above-mentioned business lines presented within set standards of service in a manner to ensure quality selection of risks and timely service.

1. KEY TASKS AND RESPONSIBILITIES

Management of the distribution channels to ensure an increase in the number of distribution channel partners, attainment of product revenue targets, and profitability of the relevant product at appropriate cost levels.
Assessing and determining terms for retail business risks presented within the set standards of service in a manner to ensure quality selection of risks and timely service
Ensuring effective internal controls, policies, and procedures are in place by determining the acceptability of risks, monitoring and reviewing terms based on risk profile, managing an efficient sales cycle (sales pipeline), and value-based service cycle through the use of product bundling to drive the business goals
Defining markets for the health retail business distribution channels for the retail products
Managing and attending client, intermediary, and branch meetings to ensure high-quality customer service is delivered and client enquiries are resolved, while ensuring timely completion of investigations or resolution.
Ensuring quality assurance by performing regular quality checks and taking appropriate corrective action and continuously reviewing the effectiveness of workflow systems and recommending improvements.
Ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes the execution of customer due diligence processes, ensuring compliance with know-your-customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

2. SKILLS AND COMPETENCIES

Good communication skills
Ownership & Commitment
Customer Focus
Time management & Negotiation skills
Business Planning & Implementation
Honesty and integrity
Good assessment and analytical skills
Ability to work with cross functional teams.
Ability to meet strict deadlines.
Excellent sales and customer service skills, with proven negotiation skills.
Excellent supervisory and leadership skills.
Thorough understanding of company’s products and/or services, and those of immediate competitors in the surrounding market.
Strong analytical, data and reporting skills.

Qualifications:

A business-related degree from a recognized university
Relevant professional insurance qualification – DipCII/ACII/LOMA
Strong skills with Microsoft Office Package: Excel, PowerPoint and Outlook Technical
Knowledge.
4 years in medical insurance business development and underwriting functions
2 years in a supervisory/management role

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Claims Analyst at Old Mutual

Job Description

Verify, audit and Vet medical claims for payment for both outpatient and inpatient claims as per the claim’s manual/Standard operating procedure.

KEY TASKS AND RESPONSIBILITIES

Claims processing

Clinical Review of Claims:

Assess all inpatient and outpatient claims for clinical accuracy and relevance.
Verify that diagnosis, treatment, procedures, and drugs align with standard clinical guidelines and patient history.
Identify any overutilization, unnecessary procedures, or inconsistencies.

Policy and Benefit Verification:

Cross-check claims against policy limits, exclusions, and benefits.
Ensure the claim falls within the member’s coverage scope and authorization rules.

Fraud, Abuse and Wastage Detection:

Investigate claims for potential fraud, abuse, or misrepresentation by providers or members.
Flag and escalate suspicious or irregular claims for further review or audit.

Medical Coding Validation:

Validate accuracy of diagnosis (ICD-10), procedure (CPT), and drug codes (ATC).
Ensure proper coding to facilitate accurate claim adjudication and payment.

Claims Documentation Review:

Review supporting documents (discharge summaries, lab reports, prescriptions) to ensure they justify the services billed.
Request clarifications or additional documentation about where gaps exist.

Pre-authorization and Approval Compliance:

Confirm that claims submitted post-treatment had prior authorization or approval where required.
Reject or defer claims lacking appropriate pre-approval.

Turnaround Time (TAT) Management:

Ensure vetted claims are processed within the standard timeframes to avoid delays in payment.
Adhere to customer service charter manual to ensure compliance to agreed turnaround time.

Provider Communication:

Liaise with healthcare providers for clarification, justifications, or amendments to submitted claims.
Communicate and liaise with medical service providers on resolution of disputed claims and address the root cause
Hold regular business meetings with service providers to ensure compliance on systems such smart card system and agreed tariffs.

Internal Collaboration:

Work closely with claims capture, reconciliation, finance, underwriting and case management teams to ensure accurate and end-to-end claim handling.

External Collaboration

Evaluate preliminary claim information and revert to broker or insured for more information where necessary to ensure that the correct information is documented for ease in processing of member reimbursement claims
Respond to client enquiries within 24hrs of enquiry.

Reporting and Trend Analysis.

Use of data analytics to review cost and quality of service at medical service providers
Review claims reports and provide recommendations to retention, case, and provider relations teams on trends noted.
Provide feedback on recurring errors or patterns noted during vetting.

Training and Feedback

Collaborating with trainers to ensure the feedback loop from the claims audit is complete.
Develop and implement quality control measures to prevent future errors and improve efficiency in claims processing
Stay up to date with changes in healthcare laws, regulations, and best practices related to claims management.

Monitor and support risk management activities:

Prompt reporting of any identified risks during claims processing for mitigation.
Ensure all audit items are closed in your respective area.

Systems Enhancement

Continuously review the effectiveness of workflow systems and recommend enhancements.
Provide correct input on ML and core system enhancements to improve quality and output.

Skills and Competencies

Aligns Execution – Planning and prioritizing work to meet commitments aligned with organizational goals.
Proficiency with claims management software and data analysis tools
Motivated team player who is detail oriented.
Excellent communication skills, both written and verbal

KNOWLEDGE & EXPERIENCE

1-3 years’ experience Medical claims/Case management In-depth knowledge of healthcare operations claims processing, and regulatory requirements.

Experience working in the Insurance industry preferred.
Knowledge in data analysis and statistics are desirable.

QUALIFICATIONS

Bachelor of Science in Nursing (BScN) or Diploma in Nursing (KRCHN) or Clinical Medicine or a related field

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Actuarial Valuation Specialist, Life at Old Mutual Kenya

Job Description

This role involves working as part of the Actuarial Team within Old Mutual Life Kenya to support the Senior Valuations Specialists and Head of Life Actuarial/Senior Management/Boards with the following: Ensure provision of Actuarial Services to Old Mutual Life Kenya by working closely with the Business Entities and other Group Functions to meet their needs. This includes reserving, pricing, product reviews, experience reviews and solvency and capital management Conducts accuracy checks, and analyses data to draw conclusions and make recommendations Generate actuarial reports on various technical issues to Head of Actuarial, Senior Management and Board of Directors

KEY TASKS AND RESPONSIBILITIES

Technical Actuarial Support: Conduct and/or review internal actuarial liability valuations for relevant insurance subsidiaries and analysis of profitability/surplus,
Review of external actuaries’ report and collaboration with the appointed actuaries to produce the Financial Condition Report.
Experience Investigations: Perform profitability analysis, experience analysis, and other relevant actuarial investigations to inform business decisions.
Product Profitability Review: Perform profitability analysis, experience analysis, and other relevant actuarial investigations for Old Mutual to inform business decisions.
Solvency and Capital management: Carry out solvency computation for the BUs on a risk-based capital basis including solvency stress tests.
Financial Modeling: assist with financial modeling of business scenarios/projects to inform business decision making.
Strategy and Business Planning Support: assist with business planning financial projections and solvency projections for the Business Units. Perform stress and scenario analysis on the plan numbers.
Reinsurance Support: Carry out a reinsurance analysis for the Life Kenya subsidiaries to explore ways to optimize on reinsurance arrangements.
Reporting and Documentation: Presentation of results and reports to businesses and subsidiary boards committees. Preparation of Board Papers and regulatory solvency and valuation reports.
Risk Management support: assist the Life Business Units and Risk Department in identifying, quantifying risk (insurance, market, credit risks etc.) where appropriate. Formulate appropriate risk mitigation measures for the BUs and develop a risk register for an enterprise in CURA (Risk System).
Investment Strategy support: Develop/formulate appropriate investment strategies and/or review and monitoring of investment strategies for Old Mutual Life businesses.
Other reasonable duties that may be assigned by management.

SKILLS AND COMPETENCIES

Analytical Skills
Data Handling knowledge
Business Awareness
Problem Solving Skills
Communication and Presentation skills
Ability to prioritize and work on a wide range of deliverables at once
Working under minimal supervision
Good interpersonal skills
Proficiency in Microsoft office packages

KNOWLEDGE & EXPERIENCE

IFRS17 Knowledge
Familiar with the current Insurance regulations, Capital markets and Central Bank regulations
Strong actuarial technical skills
Strong analytical skills
Strong data programming skills

QUALIFICATIONS

Bachelor of Actuarial Science or other related finance or mathematics degree
Minimum 5 years actuarial experience
Actuarial Knowledge: Show progress with actuarial examinations, Minimum 7 papers from a recognized actuarial body

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Executive Assistant to MD at Old Mutual

Job Description

This role provides support to the Managing Director on day-to-day deliverables, prepares presentations and reports for MD. The role involves building and maintaining relationships with Exco, senior management, Board Members, OMK Exco Members and other key stakeholders both within and outside the broader Group.

This role requires a flexible self-driven person comfortable with ambiguity and with a very strong can-do attitude. A high level of integrity, maturity and confidentiality is required. The incumbent is individually accountable for achieving results through own efforts.

Stakeholders:
Faulu MD, Board of Directors, Exco, Regulators, Service Providers, OMK Group, other staff members etc.

1. KEY TASKS AND RESPONSIBILITIES

KEY MEASURABLE GOALS

Relationship Building

Builds and maintains relationships with executives and senior management
High level of contact with external parties, stakeholders and clients as required

Communication and Engagement

Prepares reports, presentations, speeches, etc. for the MD
Leads the project management of key events on behalf of the MD
Hosting internal and external guests e.g. OMAR & OMEA

Administration & Support

Performs administrative duties for an executive which includes scheduling meetings, international conference calls, preparing agendas, taking minutes, and making travel arrangements for the CEO and for international visitors as and when required
Prepares presentations with little input from senior
Responsible for ensuring relevant matters are included on board and Business Council agendas
Investigate and research various ad-hoc business-issues
Respond timeously and professionally to a variety of ad hoc projects, business issues, client requests and stakeholder requests, etc. that impact across the organization
Follow up on assigned actions, deliverables, and projects to ensure closure within the agreed timelines

Personal Effectiveness

Accountable for service delivery through own efforts
Individually accountable for managing own time, tasks, and output quality
Making increased contributions by broadening individual skills
Collaborate effectively with others to achieve personal results
Accepts and lives the company values

KEY RESPONSIBILITIES

Ensure MD is equipped with necessary documentation to proceed with meetings
Liaise with various key stakeholders to resolve queries/complaints raised by both internal and external clients as well as suppliers
Manage any outstanding/ escalated issues that affect the business
Monitor, analyze and recommend solutions to resolve client service issues
Drive the production and delivery of monthly reports to the OMK group and OMA
Support delivery of strategic initiatives, via development of trackers to ensure delivery of initiatives within the agreed timelines
Represent the executive on certain ad hoc projects, meetings and events as required
Investigate and research various ad-hoc business-issues as and when the need arises
Respond timeously and professionally to a variety of ad hoc projects, business issues, client requests and stakeholder requests, etc. that impact across the organization
Co-ordinate meetings / external events including the scheduling of the sessions, sourcing of guest speakers and other meeting logistics
Ensure relevant matters are included on committee agendas i.e. Board, Business Council etc.
Communicate and escalate important issues within the business appropriately
Negotiate with suppliers and venue coordinators for events related to the MD’s office and ensure cost efficiencies are maintained across the board including travel and orders placed
Consider any Risk factors that may affect the businesses’ ability to meet budgets and sales targets
Builds and maintains relationships with Board Members, executives and senior management
High level of contact with external parties, stakeholders and clients as required
Manage small to medium scale projects and represent the executive on project committees

2. SKILLS, KNOWLEDGE & COMPETENCIES

Knowledge and Skills

A self-starter, showing strong action orientation, with excellent organizational, planning and prioritizing skills
Good interpersonal skills
Ability to work in a team and independently
Assuming responsibility and accountability for the successful completion of tasks and maintain a high standard of excellence
Attention to detail
Be reliable, have integrity and display a professional approach
Display a high level of accuracy in his/her work and be able to perform under pressure
Excellent communication skills (written and verbal)
Initiating action
Maintain confidentiality of all information, both from internal and external sources
Strong ability to build and maintain relationships and networks
Strong project management
Skills/ability to see projects completed

Competencies Required

Ability to multitask
Confidentiality
Composure
Ability to work under pressure and to meet deadlines

3. QUALIFICATIONS & EXPERIENCE

Education

First Degree in Business Administration or related field

Additional Qualifications/Experience (Preferred, Not A Requirement)

Master’s degree

Experience

3 to 5 years Job Related Experience.
Experience in stakeholder management and liaising at a Senior Management & Board level.

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Policy Maintenance Officer at Old Mutual Kenya

KEY TASKS AND RESPONSIBILITIES

Execute servicing instructions related to policy changes, including contact details, benefit options, nominee updates, and policy reinstatements.
Update policy records on the administration system with high attention to accuracy and audit trail integrity.
Validate requests for compliance with policy terms, documentation completeness, and applicable approvals.
Collaborate with customer service and operations teams to resolve servicing exceptions and ensure SLAs are met.
Support issuance of revised documentation to clients, including endorsement letters and policy confirmations.
Respond to queries and complaints related to policy updates, ensuring timely and customer-sensitive resolution.
Participate in regular reviews of policy servicing processes and recommend automation or process improvements.
Maintain secure records of all amendments and ensure data consistency across internal platforms.
Perform quality assurance to all issued new businesses.
Ensure policy maintenance transactions comply with Insurance Regulatory Authority (IRA) standards, the Data Protection Act (DPA), and Anti-Money Laundering (AML) obligations.

SKILLS AND COMPETENCIES

Strong attention to detail.
System accuracy and validation skills.
Collaborative and responsive.
Customer-centric mindset and service responsiveness.
Discretion and confidentiality in handling personal and policy data.

KNOWLEDGE & EXPERIENCE

2-3 years’ experience in policy administration or servicing
Familiarity with life insurance administration systems and processes
Knowledge of life insurance products and policy administration processes
Proficiency in CRM tools and Microsoft Office applications

QUALIFICATIONS

Bachelor’s degree in commerce or a related field.
Progress towards professional certification (e.g., AIIK, ACII, ALMI) preferred.

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Fixed Term – Investments Telesales Officer – Digital at Old Mutual

Job Description

The Telesales Officer is responsible for driving digital sales by engaging with customers via phone and other digital communication channels. This role focuses on promoting company products and services, closing sales, and nurturing customer relationships. The ideal candidate will excel at meeting sales targets and delivering outstanding customer experiences while leveraging digital tools and platforms.

1. KEY TASKS AND RESPONSIBILITIES

Communicate with customers following established guidelines to address inquiries and resolve issues.
Develop a deep understanding of the company’s products and services to make personalized recommendations.
Actively generate, qualify, and pursue leads to achieve individual sales targets.
Initiate and manage customer interactions through phone calls and digital platforms.
Maintain and manage a sales pipeline, providing regular updates to team leaders.
Effectively handle customer objections to close sales and ensure satisfaction.
Build and sustain positive relationships with customers to drive repeat business.
Utilize CRM and other digital tools to record interactions and manage customer data efficiently.
Promote and upsell additional products and services during customer engagements.
Prepare and submit sales performance and activity reports to management.
Meet or exceed defined KPIs, including call volume and conversion rates.

2. SKILLS AND COMPETENCIES

Proficiency in Windows-based applications (e.g., MS Office) and CRM systems.
Excellent verbal and written communication skills with a customer-first attitude.
Strong analytical skills to assess customer needs and provide tailored solutions.
Proven ability to handle objections and negotiate effectively.
Goal-oriented with a track record of consistently meeting or exceeding sales targets.

3. KNOWLEDGE & EXPERIENCE

Success in meeting or exceeding sales targets in telesales or digital sales roles.
Experience in the insurance, financial services, or digital sales sector is highly preferred
Proficiency with CRM systems, digital tools, and MS Office applications.
Strong ability to build relationships and deliver tailored solutions to customer needs.
Excellent verbal and written communication skills with strong negotiation abilities.

4. QUALIFICATIONS

Diploma or degree in a related field (e.g., Finance, Marketing, Sales, Business Administration).
Progress toward or possession of a relevant professional certification is preferred, preferably CISI (Chartered Institute for Securities & Investment).
A minimum of one year of experience in sales, preferably in financial services or digital sales environments.

5. ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Read More & Apply

Cashier at Médecins Sans Frontières/Doctors Without Borders (MSF) Eastern Africa

Job Title : Cashier
Work Location : Nairobi
Duration : 12 Months (starting with 3 months’ probation period)
renewable based on performance)
Start Date : February 2026

The selected candidate will be reporting to the Finance and Accounting Manager

Main Purpose

Performing cash transactions, verifying supporting documentations and maintaining records according to Doctors Without Borders/Médecins Sans Frontières (MSF) standards and local finance policies.

Accountabilities

Controlling and monitoring cash payments from the cashbox,coding and recording cash transactions in the daily cashbook or accounting system,
Performing daily cash counts and investigating any discrepancies
Following up on cash advances(based on authorised requesters list and other internal processes) and ensuring they are duly settled
Carrying out transfer requests between cash and safe box
Checking the validity of invoices, approval signatories, and correctness of account codes
Performing currency exchange operations when required
Assisting with the preparation of salary payments as required
Performing monthly reconciliations before closing the monthly accounts, managing bank reconciliations and monthly bank statements if applicable
Liase with Dadaab team for cash related matters,focal point for Dadaab funds transfers i.e. suppliers,dailyworkers etc
Assisting in advance management follow-up(operational advances)contract follow-up, follow up monthly accountancy file ,archiving and other job requests by the supervisor and the requestor

Requirements

Education

Diploma in accounting / finance / business administration.
CPA qualification is an added advantage

Experience

Experience in accounting (minimum 1 year).

Languages

English and Swahili

Knowledge

Computer literacy (word, excel)

Competencies

Results and Quality Orientation, teamwork and cooperation, behavioural flexibility,commitment to MSF Principles, service and orientation and cross-cultural awareness

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Laboratory Technician at Médecins Sans Frontières/Doctors Without Borders (MSF) Eastern Africa

Job Title : Laboratory Technician
Work Location : Dagahaley Refugee camp Garissa County
Duration : 12 Months (starting with 3 months’ probation period) renewable based on performance
Start Date : ASAP

The selected candidate will be reporting to the Laboratory Supervisor, MSF Dagahaley Project. This position is only open to Kenyan nationals.

Main purpose

Perform clinical laboratory activities according to MSF protocols, security and hygiene measures in order to obtain results to determine the patient’s treatment.

Accountabilities

According to medical prescription, preparing and performing clinical exams/tests with appropriate techniques and following MSF protocols and procedures. This function includes, among others:
Taking blood, vaginal and urethral samples.
Centrifuging blood and urine samples.
Performing laboratory exams (serology, hematology, biochemistry, bacteriology or parasitological, according to context of the mission).
Ensuring proper reporting and registration of the sample results in order to keep a written track of activity and give information to the relevant persons, ensuring confidentiality.
Taking care, manage and organize efficiently the laboratory material/equipment:
Perform cleaning and minor maintenance for biomedical equipment used. Following the user manual and protocols and alert supervisor in case of malfunctioning
Applying hygiene and safety protocols, doing daily cleaning /maintenance, sterilization, washing general glassware after procedures are done.
Ensuring proper sample waste disposal according to MSF protocols and highest safety standards.
Supplying orders, do stock, storage conditions follow-up, keep inventory.
Keeping organized the data collection system of laboratory results and all information generated from the analysis done.
Reporting all relevant information linked to the activity in the laboratory to the line manager, especially the loss/robbery/damage of laboratory equipment or medicines.
Respect the universal hygiene standards and follow the disposal guidelines.
Apply personal protective measures while working in the lab; this includes MSF recommended scrubs/tunic trousers.
Disinfect the working benches/tables before and after work according to the MSF protocol.
Do proper and optimal waste segregation to reduce accidents and ensure safety in the department.
Place order (weekly/monthly) for reagents and materials based on consumption with the support of the direct supervisor.
Chart the fridges in the morning and evening and monitor the cold chain.
Keep record of all investigations done: that is, the patients’ names, age, address/block, date, diagnosis, requester and result of the investigation(s) done.
Perform tests as per the SOP and within the provided turnaround time.
Prepare blood and blood products transfusion (Prioritizing emergency cases in consultation with the direct supervisor and/ or line manager
Ensure that results are dispatched according to the departmental units in a timely manner.
Be able to prepare, stain and examine TB smears, peripheral blood film, gram’s staining and
Indian ink staining.
Report problems and other relevant information related to patient services to the supervisor in a timely manner.
Performing minor maintenance and cleaning of the biomedical equipment following user manual and protocols. Alerting the supervisor in case of malfunctioning of any device.
Perform internal and external quality controls as scheduled in the SOPs, guidelines and protocols
Facilitate the referral of samples to external laboratories in coordination with the lab supervisor and/or the line manager.
Do pre and post counseling, grouping, screening and bleeding of blood donors.
Do investigations in the departments/units/wards if required.
In the absence of the lab supervisor, supervise the auxiliary laboratory assistants and the allocation of duties pertaining to laboratory work and perform training or refreshment for auxiliary laboratory assistants when needed. Keep communication with the line manager.
Generate daily, weekly and monthly reports/data from the activities of the department.
Facilitate any needs relating to epidemic surveillance.
Ensure that quality control tests are carried out regularly or as required by SOPS/MSF.
Work in the laboratory during irregular hours if necessary .

Requirements

Education · Essential : Laboratory Technician Diploma /Degree.
Experience · Minimum 1 year working experience essential.
Languages · English language essential.Swahili and Somali language Desirable
Knowledge · Essential :Computer literacy (word, excel and internet)
Competencies · Results, teamwork, flexibility, commitment, service

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Fixed Term – IPMI Underwriter – Health at Old Mutual

Job Description

Evaluate and manage IPMI risks in strict compliance with internal policies, regulatory guidelines, and industry best practices Support in the delivery of profitable business, streamlining underwriting processes, and ensuring timely turnaround in underwriting decisions Contribute to the effective oversight and execution of the company’s underwriting operations by ensuring that all activities align with the organization’s strategic objectives.

1. KEY TASKS AND RESPONSIBILITIES

Evaluate and assess IPMI risks for new and renewal business, ensuring sound underwriting decisions that aligns with the company’s underwriting philosophy.
Build and maintain a quality IPMI business book through reinforcement and implementation of experience-based underwriting discipline.
Ensure all underwriting practices comply with internal policies, processes and procedures, regulatory standards, and audit requirements, while contributing to the improvement of underwriting controls and processes.
Debit all IPMI business within the set TATs and SLA’s and in any case not later than 20th of each month.
Work closely with sales team and retention team to provide technical IPMI underwriting support, resolve queries, and ensure alignment with underwriting guidelines.
Manage customer complaints in line with service standards (acknowledgment within 24 hours; closure within 5 days).
Review monthly reinsurance administration accounts and ensure reinsurance parameters reflect accurately as per the agreed parameters under the reinsurance.
Perform weekly account reconciliations to identify debtors and creditors based on aging and advise Finance on any allocation issues.
Prepare accurate and insightful underwriting reports to facilitate data driven decision making.
Ensure all underwriting documentation is complete, compliant, and fully approved
Support with continuous review of policy documents to ensure exposures are identified and closed timeously.
Participate in the development of new IPMI products and the enhancement of existing ones to ensure continued relevance in response to evolving client needs and market dynamics.
Continuously monitor and review the performance of the IPMI portfolio; identifying trends, providing insights and recommendations to improve profitability, sustainability, and customer value.
Identifying opportunities to improve efficiency and reduce costs in the department to support organizational goals.
Support in training of staff and contribute to knowledge sharing on health products and underwriting processes
Ensure compliance to insurance related Statutory and regulatory requirements including Treating Customers Fairly and data Protection Act.
The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and it subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

2. KNOWLEDGE AND EXPERIENCE.

University degree in Actuarial Science, Mathematics or Statistics.
Progress in professional qualification in insurance such as ACII /DipCII/CertCII
Experience in IPMI underwriting will be an added advantage.

3. SKILLS AND COMPETENCIES.

Sound Technical Underwriting skills
Intensive and extensive IPMI health products knowledge.
Good assessment and analytical skills
Decision – making skills
Detail oriented with strong problem- solving skills
Accountability and self-organization skills
Customer service skills.
Ability to work with cross functional teams.
Ability to meet strict deadlines.

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Business Development Officer- Corporate Life at Old Mutual

Job Description

Delivery of the budget for both Grow Corporate Life Business Sales through brokers, independent agents, tied agents and direct sales.

KEY TASKS AND RESPONSIBILITIES

DELIVERY OF BUDGET – Ensure the set budget for Group Life, Group Credit Life, Group Last Expense and Group Critical Illness is realized for year.
MARKET INTELLIGENCE – Obtain market information in respect of Corporate business and ensure the information is used for product improvement so that our product offering remain relevant and continue to meet customer expectations
PROPOSALS FOLLOW UP:Ensure proposals are delivered within the agreed timelines.Follow up competitiveness of proposals sent out.
Driving business and ensuring sustained growth, focusing on achieving/ surpassing sales targets.
Expanding business reach and proactively creating new sales leads/ opportunities.
Constantly interacting with prospects and maintaining cordial business relationship with key clients.
Expanding channel business by sourcing new partners as well as maintaining efficient business relationships with existing partners to enhance growth of business operations.
Handling high value sales, addressing minor details and identifying areas of improvements in customer service.
Undertaking business case assessment to enhance channel sale relations, as well as assessing and evaluating new products.
Managing an efficient sales cycle (sales pipeline) and value based service cycle through use of CRM to drive the following business goals: -Identify Target customerMeeting to determine needsClient acquisitionAccount Service Plan – client/intermediary visits, policy documentation, credit control, claims management, SLA’s etc.
Ensure that proper management of accurate, quality and timely business reports.
Monitor competitor activity and advise the business on opportunities/threats that are presented by such activities.

SKILLS AND COMPETENCIES

Decision Making,
Initiating Action,
Business Development, Key Accounts Management, Contractual Evaluation & Negotiation
Setting Strategies/ Sales Target, Clientele Development, Sales Management

Coordination, Competitor Analysis
Product Management, Customer Care
Vendor Management
Communication & Interpersonal, Leadership, Analytical Thinking Skills

KNOWLEDGE & EXPERIENCE

Technical Knowledge,
At least 3 years’ experience

QUALIFICATIONS

Bachelor degree Marketing, Commerce or Business Administration
Sales experience
Employee Benefits training and experience will be an added advantage

KEY RESULT AREAS & PERFORMANCE INDICATORS

Meeting set revenue targets measured periodically
Timely delivery of proposals and quotations
The amounts of new revenue placed through targeted distribution channel partners.
Debtor days for Distribution Channel partners
Expense controls for Profitability of accounts placed
The number of suggested new solutions to clients and distribution channel partners
Timely periodical reports to seniors

Closing Date: 18 December 2025 , 23:59

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Accounts Payable Officer at Old Mutual

Job Description

The role is responsible for the accurate and timely settlement of all company commitments in accordance with operational policies and applicable accounting standards. The role holder ensures compliance by preventing irregular, fruitless, and wasteful expenditures, while maintaining efficient reconciliation processes, resolving discrepancies, and managing vendor relationships. This position holder supports the preparation of annual financial statements, monthly management accounts and audit activities by maintaining a clean, accurate accounts payable database and ledger. A strong focus on operational excellence, attention to detail, system proficiency, and continuous improvement is essential to meet stakeholder expectations and achieve zero operational losses.

Key Tasks & Responsibilities

Process Internal payments within SLA e.g. claims, Override commissions, Agent awards, cash advances, premium movements, premium refunds & agents refunds.
Process supplier payments within the 30-day credit period.
Ensure accurate processing of intercompany transactions.
Processing statutory payments e.g. taxes, SHIF, NSSF, PAYE, Regulatory levies and payroll deductions monthly.
Monthly reconciliation of control accounts & suppliers and resolution of open items.
Month end closure activities, intercompany journals, expense analysis in liaison with reporting team and open journals management.
Prepare and provide audit support schedules.
Timely submission of projected cash out-flow to treasury for funding purposes.
Ensure integrity and accuracy of the General Ledger accounts and posting of adjusting entries.
Reprocessing returned/bounced payments within TAT.
Achieve Culture engagement scores as per guidelines.
48 hours turnaround time for risk event escalations.
Monthly Balance sheet attestation and validation of TB balances
Preparation of payables Dashboard report monthly

Skills And Competencies

Strong financial and accounting knowledge, with solid understanding of key principles and standards.
Excellent analytical and problem-solving abilities.
High proficiency in both written and verbal communication.
Strong interpersonal skills and ability to work effectively in a team environment.
Adaptability to changes in procedures, technology, and organizational policies.
Ability to work under pressure while maintaining accuracy and attention to detail.
Strong organizational skills, with a focus on maintaining complete and audit-ready documentation.
Ability to build and maintain positive stakeholder relationships.
High level of professionalism, integrity, and commitment to confidentiality in handling financial information.

Knowledge & Experiences

Strong knowledge of accounting systems, processes, and financial principles.
Proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and Microsoft Dynamics.
Experience in the financial services industry

Qualifications

Bachelor’s degree in finance, Accounting, or a related field.
Certified Public Accountant (CPA) designation.
Relevant experience in the financial services industry.

Education

NQF Level 7 – Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date: 18 December 2025 , 23:59

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Legal Officer – (Faulu Microfinance Bank) at Old Mutual

JOB PURPOSE STATEMENT

Reporting to the Head of Legal Services, The Legal Officer will be responsible for providing effective legal support to the institution, ensuring compliance with all statutory and regulatory requirements, and safeguarding the institution’s legal interests. The role entails contract management, credit documentation, litigation handling, regulatory liaison, and corporate governance support.

KEY MEASURABLE GOALS

Leadership
Legal Risk Management
Regulatory monitoring
Management of litigation
Documentation and perfection of securities
Support in Credit Statutory Debt Recovery processes
Stakeholder Engagements – Directors, Regulators, Shareholders, Industry player

KEY RESPONSIBILITIES

a) Leadership role

Provide leadership and ensure efficient and effective management of staff and resources reporting to job holder including mentorship, coaching and training.
Liaise with the Head of Legal Services in conducting performance appraisals and ensure competency and training gaps are addressed.
Represent the Head of Legal Services in various internal or external meetings or committees when called upon.
Provide monthly and quarterly reports to the Head of Legal Services on job holder duties.

b) Litigation management

Maintain and update the database of cases and management of litigation
Review progress of outstanding litigation and liaise with on appropriate strategies for cases.
Collate documents and any evidence, identify and prepare witnesses in support of Bank cases
Diarize hearing notices for pending cases, follow up and update of outcome thereof to Head of Legal Services, Debt Recovery Unit (DRU) and Branch (where applicable).
Provide support to the Debt Recovery Unit in various recovery processes including but not limited to: –
Ensure compliance by DRU team on the necessary statutory requirements and processes.
Review and issuance of statutory notices
Legal advisory of various recovery matters
Manage external counsel handling various litigation matters including is suance of instructions, timely drafting of pleadings, review of pleadings; review of advocates performance.
Issuance of Legal opinions and advisory on various litigation matters.
Negotiation of out of court settlement with external advocates.
Management of legal costs associated with litigation.
Attending Court and representing the company in legal issues when required.
Review and manage demand letters from customers or third parties

c) Credit Documentation and perfection of securities

Draft, review and ensure proper facility letters, Bank’s standard forms and templates, securities documentation and service level agreements and standard agreements, properly drafted and legally enforceable to ensure compliance to regulatory changes and general securitization requirements to safeguard the bank’s exposure.
To capture, register, monitor, control and report all types of collateral offered by the customers and ensure that they are properly lodged for registration.
Liaise with external legal counsel to ensure proper preparation, execution, registration and perfection of securities within the agreed TAT as per SLA.

d) Legal Risk Management and Advisory

Provision of sound legal advise to the business/ staff on existing or emerging laws, operational requirements.
Continually reviews, develops and refines legal policies and procedures to determine their suitability for the bank’s requirements and recommends modification and upgrading to meet the desired standards and changes in the bank’s risk profile.
Participate in drafting and review of various risk policies and procedures to comply with the bank’s strategy and objectives
Ensure any policy or identified regulatory breaches are properly authorized at the correct level
Periodically do risk review of new and existing credit products and non-credit products with inherent risks and advise the management on remedial measures.
Manage the performance and relationships of third- party legal service providers
Monitor and manage Legal and Legal Product Risks within the business
Liaise with relevant departments to ensure that where legal risks have been identified, appropriate courses of action have been taken.
Provide and interpret legal information, conduct training and disseminate appropriate legal requirements to management and staff.

e) Corporate Governance and Board Support

Assist in the preparation of board papers, minutes, resolutions, and statutory filings.
Maintain statutory registers including registers of members, directors, and charges.
Support the implementation of good corporate governance practices.

f) Bank-wide AML KYC & CFT Responsibilities

Communicating and reinforcing the AML-CTF compliance culture established by the board.
Implementing and enforcing the board-approved AML, KYC & CFT policy within the Department.

Staff Supervision Responsibilities

Legal Contract Staff

Education

Bachelor of Laws degree from a recognized University
Post Graduate Qualifications- Diploma in Law
Advocate of the High Court of Kenya with current practicing certificate

Experience

At least five (5) years extensive legal experience either from the financial services sector or banking institution with extensive exposure to litigation, debt recovery and security perfection.
Working knowledge of both the legal requirements and lending practice for financial institutions, particularly lending to the different market segments
Exposure to CBK compliance requirements will be a definite advantage.
Ability to work with minimum supervision

Knowledge and Skills

Technical Skills in Conveyancing and Securities documentation
Litigation and Debt Recovery Processes.
Ability to deal with and effectively Manage Senior Stakeholders confidently.
Proficiency in Computer Skills.
Strong Oral and Written Communication skills.
Honest, Transparent and demonstrate high level on integrity.

This role is responsible for providing support from a legal perspective, and for preparing legal documents. This role describes both Corporate and Business Unit Legal Advisors.

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Security Manager (Faulu Microfinance Bank) at Old Mutual Kenya

Security Manager (Faulu Microfinance Bank)

JOB SUMMARY

The Security Manager is responsible for keeping facilities and people safe and secure. The Job holder oversees and ensures security procedures, monitor and respond to incidents, secure entrances, and conduct security checks. In addition, they are often responsible for assessing risks and providing solutions to mitigate them.

KEY TASKS AND RESPONSIBILITIES

Crime Prevention and Investigation
Responsible for maintaining a secure environment through ensuring the security of the physical bank.
Act as liaison between Bank and any governmental agencies such as police, fire and any safety regulatory bodies.
Establish and maintain procedures to reduce any internal theft/losses as well as evaluate existing security procedures periodically and give appropriate recommendations to Security manager.
Establish and maintain policy for spot checks of employees carrying parcels when departing Bank property to ensure only employee personal property is leaving.
Establish and maintain systems/procedures to ensure that both regular and irregular patrols of entire complex are completed to maximum potential.
Ensure that all reports are completed properly and in a timely manner so as to ensure that all matters are duly communicated and all necessary actions are commenced as soon as required.
Coordinate investigation of all act of crime, or any losses incurred against by customers, staff, and Bank company in order to determine those responsible and proceed with any necessary prosecution/recover of losses.
Control access to critical areas where the need for access arises outside of normal operating hours for that area.
Contribute to ensuring all staff adhere to all Bank policies/procedures.
Ensure that all required checks, tests, and inspections are completed in a timely manner where required in order to ensure compliance with all code and regulation requirements and ensure that all records are properly maintained as required.
Ensure that all staff are properly trained in emergency procedures and maintain an ongoing training/retraining program in order to ensure that all staff are familiar with procedures at all times.
Conduct regular and irregular inspections of the Bank property in order to ensure that the safety of the customers, staff, and Bank physical premises are not being compromised by potentially dangerous situations.
Through regular reviews, ensure that programs/procedures are in place in order to address most expected circumstances in the event of an emergency situation.
Upon being advised, initiate/lead appropriate loss recovery actions necessary to protect the Bank from further additional losses and/or coordinate implementation of emergency plan.
In cooperation with insurance adjusters and insurance company, implement actions necessary to minimize any potential claims.
Act as Certified Representative in all health & safety matters requiring such representation by Bank management.
Act as chairperson for Bank safety committee requiring regularly scheduled meetings of no less than as required by legislation to address matters concerning Bank staff workplace safety. Maintain and lead the purpose/goal of the committee to reduce the frequency of on-the-job staff injuries to a level that is within company acceptable standards.
Through implementation of policies and procedures, ensure that the Bank maintains full compliance with all legislative acts including occupational health and Safety Act regulations. To include training/retraining of matters where necessary for all departments.
Maintain a high level of general concern for workplace safety, amongst all Bank staff through implementation of various policies and procedures.
Ensure all security staff are properly trained in emergency procedures at all times.
Maintain responsibility for payroll and scheduling of department staff. Ensure that all necessary time sheets and documents are completed.
Review daily activities of security officers on all shifts.
Complete regular staff appraisals for each staff member and conduct corrective interviews with staff where necessary.
Maintain control of Lost and Found valuables. Ensure that all items are properly returned to guests upon enquiries and verifications being made.
Establish and maintain effective means of communication and working rapport with staff/management of other departments.
Train and supervise security personnel within branches as appropriate.
Incident reporting

Embed a process for loss/risk incident reporting by branches/units (to ensure no surprises)
Daily review of various branch CCTV and take necessary action to mitigate risk

ANTI-MONEY LAUNDERING (AML) EXPECTATION

QUALIFICATIONS & EXPERIENCE

Degree in Security Studies.
Over 6 years’ experience in Security management.

SKILLS, KNOWLEDGE & COMPETENCIES

Strong written and verbal communication skills
Good judgment and problem-solving ability
Excellent attention to detail
Diversity awareness, understanding and respect for cultural differences
Strong interpersonal skills
Strategic thinking
Possess high levels of integrity.
Advanced computer skills in MS Office

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Universal Banker Matuu at Old Mutual Kenya

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities

Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer’s requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization’s products/services.

Operational Compliance

Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Instills Trust
Interpersonal Savvy
Nimble Learning

Education

NQF Level 3 & NQF Level 2 – Below school leaving

Closing Date: 30 October 2025 , 23:59

Universal Banker (Nyeri) at Old Mutual Kenya

Job Description

Responsibilities

Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer’s requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization’s products/services.

Operational Compliance

Develop working knowledge of the organization’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Instills Trust
Interpersonal Savvy
Nimble Learning

Education

NQF Level 3 & NQF Level 2 – Below school leaving

Closing Date20 October 2025 , 23:59

Security Manager at Old Mutual

Job Description

JOB SUMMARY

The security manager is responsible for keeping facilities and people safe and secure. The Job holder oversee and ensures security procedures, monitor and respond to incidents, secure entrances, and conduct security checks. In addition, they are often responsible for assessing risks and providing solutions to mitigate them.

KEY TASKS AND RESPONSIBILITIES

Crime Prevention and Investigation
Responsible for maintaining a secure environment through ensuring the security of the physical bank.
Act as liaison between Bank and any governmental agencies such as police, fire and any safety regulatory bodies.
Establish and maintain procedures to reduce any internal theft/losses as well as evaluate existing security procedures periodically and give appropriate recommendations to Security manager.
Establish and maintain policy for spot checks of employees carrying parcels when departing Bank property to ensure only employee personal property is leaving.
Establish and maintain systems/procedures to ensure that both regular and irregular patrols of entire complex are completed to maximum potential.
Ensure that all reports are completed properly and in a timely manner so as to ensure that all matters are duly communicated and all necessary actions are commenced as soon as required.
Coordinate investigation of all act of crime, or any losses incurred against by customers, staff, and Bank company in order to determine those responsible and proceed with any necessary prosecution/recover of losses.
Control access to critical areas where the need for access arises outside of normal operating hours for that area.
Contribute to ensuring all staff adhere to all Bank policies/procedures.
Ensure that all required checks, tests, and inspections are completed in a timely manner where required in order to ensure compliance with all code and regulation requirements and ensure that all records are properly maintained as required.
Ensure that all staff are properly trained in emergency procedures and maintain an ongoing training/retraining program in order to ensure that all staff are familiar with procedures at all times.
Conduct regular and irregular inspections of the Bank property in order to ensure that the safety of the customers, staff, and Bank physical premises are not being compromised by potentially dangerous situations.
Through regular reviews, ensure that programs/procedures are in place in order to address most expected circumstances in the event of an emergency situation.
Upon being advised, initiate/lead appropriate loss recovery actions necessary to protect the Bank from further additional losses and/or coordinate implementation of emergency plan.
In cooperation with insurance adjusters and insurance company, implement actions necessary to minimize any potential claims.
Act as Certified Representative in all health & safety matters requiring such representation by Bank management.
Act as chairperson for Bank safety committee requiring regularly scheduled meetings of no less than as required by legislation to address matters concerning Bank staff workplace safety. Maintain and lead the purpose/goal of the committee to reduce the frequency of on-the-job staff injuries to a level that is within company acceptable standards.
Through implementation of policies and procedures, ensure that the Bank maintains full compliance with all legislative acts including occupational health and Safety Act regulations. To include training/retraining of matters where necessary for all departments.
Maintain a high level of general concern for workplace safety, amongst all Bank staff through implementation of various policies and procedures.
Ensure all security staff are properly trained in emergency procedures at all times.
Maintain responsibility for payroll and scheduling of department staff. Ensure that all necessary time sheets and documents are completed.
Review daily activities of security officers on all shifts.
Complete regular staff appraisals for each staff member and conduct corrective interviews with staff where necessary.
Maintain control of Lost and Found valuables. Ensure that all items are properly returned to guests upon enquiries and verifications being made.
Establish and maintain effective means of communication and working rapport with staff/management of other departments.
Train and supervise security personnel within branches as appropriate.
Incident reporting

Embed a process for loss/risk incident reporting by branches/units (to ensure no surprises)
Daily review of various branch CCTV and take necessary action to mitigate risk

ANTI-MONEY LAUNDERING (AML) EXPECTATION

QUALIFICATIONS & EXPERIENCE

Degree in Security Studies.
Over 6 years’ experience in Security management.

SKILLS, KNOWLEDGE & COMPETENCIES

Strong written and verbal communication skills
Good judgment and problem-solving ability
Excellent attention to detail
Diversity awareness, understanding and respect for cultural differences
Strong interpersonal skills
Strategic thinking
Possess high levels of integrity.
Advanced computer skills in MS Office

Closing Date: 24 October 2025 , 23:59

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DevOps Engineer at Old Mutual Kenya

Develop functional systems and solutions with a focus on scalability, automation, reliability, security and quality. Implement customer integrations, and improve the customer experience. Perform root cause analysis of production errors, resolve issues, design procedures for system troubleshooting and maintenance, and build tools to reduce error occurrence. OML roles mapped to this profile are: RoA: Devops Support and Junior DevOps Engineer.

Responsibilities

Application Software Road Map

Contribute to and maintain a roadmap to facilitate application software development and ensure the development work is prioritized in line with business requirements.

Product/Service Development

Deliver defined features, functionality, or outcomes from a designated part of the development/engineering program, selecting the best available approach within established systems.

Data-Driven Product and Service Improvement

Support data-driven analysis to identify opportunities for product/service improvement.

Design and Conceptualization

Research and interpret data, trends, and benchmarks relevant to digital products/services design.

Information Security

Implement required security measures, monitoring performance to notify security experts of any problems with coding or built-in packages.

Testing Information Technology (IT) Performance

Perform website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

Application Software Development

Contribute to development of existing and new applications by analyzing and identifying areas for modification and improvement. Contribute to development of new applications to meet customer requirements.

Faults Diagnosis and Correction

Provide fault isolation and resolution to limit and address issues promptly.

Personal Capability Building

Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Agile Release Planning

Plan and replan software releases for small projects as they are produced to ensure timely updates and to deliver the planned benefits as early as possible in the project.

Requirements

Bachelor’s degree in Computer Science, Information Security, or a related field.
Basic understanding of DevOps principles and practices.
Familiarity with scripting languages (e.g., Python, Bash) is a plus.
Strong interest in cybersecurity and a desire to learn and grow in the field.
Excellent problem-solving skills and attention to detail.

Closing Date: 20 October 2025 , 23:59

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Risk Manager at Old Mutual

Job Description

To provide support to the Head of Risk in the development, implementation and maintenance of an effective and integrated enterprise risk management framework.

KEY MEASURABLE GOALS

Contribute to the overall risk management strategy of maintaining / reducing the level of risk as business expands.
Assist in developing, implementing and reviewing of Risk Management Policies and processes in line with the needs of the business and regulatory requirements.
Design and maintain appropriate risk identification and risk management tools for the business.
Ensuring the bank has in place, effective reporting systems for risks and risk exposures to relevant stakeholders.
Assess risks that the Bank is exposed to and advise on mitigation
Assist in building an effective and efficient risk management team for the Bank
Enhance risk awareness among staff and assist in creation of a risk culture within the organization
Assist and advice the Bank in setting its risk appetite.

KEY RESPONSIBILITIES

Design and maintain risk registers for relevant business units.
Monitor and assess indicators for the Bank’s key risks and report on adverse movements in these risks.
Prepare and submit MI reports on key risks and risk exposure to the Management, Board Risk Management Committee, Old Mutual and other stakeholders. This shall be done through the Head of Risk and Compliance
Assist in developing and proposing risk exposure limits for the Bank
Advise the Business on developments in the external environment that may expose the Bank to risks
Raise the visibility of compliance issues, internally across all stake holders within the organization.
Support the roll out and implementation of Old Mutual policies and Group Operating Manual
Carry out risk management training to staff.
Liaising with line managers, internal & external Audit, Examination functions & the relevant departments to identify significant risks and control lapses or weaknesses and highlighting the same to relevant stakeholders.
Advising risk owners on appropriate controls and risk management strategies and measures.
Assessing potential risks on new products and offerings under development and advice the product owners.
Communicating and reinforcing the AML-CTF compliance culture established by the board
Implementing and enforcing the board-approved AML, KYC & CFT policy.
Any other duties assigned by the Head of Risk and Compliance from time to time

ANTI-MONEY LAUNDERING (AML) EXPECTATION

SKILLS, KNOWLEDGE & COMPETENCIES

Knowledge and skills

Knowledgeable in Enterprise Risk Management and banking regulations

Personal Attributes

Good decision-making skills.
Assertiveness
Good communication skills
Attention to detail
Keen follow up

QUALIFICATIONS & EXPERIENCE

Bachelor’s degree in business or finance
CPA or ACCA, Risk Management Qualifications. (Desirable)
At least 5 years’ experience in banking / financial institutions, 3 of which should be in risk management.

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Finance Business Analyst at Old Mutual Kenya

Job Description

Professional BA Certification (e.g., IIBA, CBAP) or a recognized Business Analysis credential.

Experience with ITIL, CMMI, PMI, or similar frameworks for project governance.Seeking a Senior Finance Business Analyst with 10+ years of overall experience, including at least 6+ years in Finance and Insurance. The role requires agile expertise in business analysis, change readiness, testing execution, and post–go‐live support. The successful candidate will facilitate solution design, requirements gathering, stakeholder alignment, and end‐to‐end implementation across multiple business teams and regions.

Duties and Responsibilities

Business Needs Assessment & Prioritization

Analyze and triage incoming requests or enhancements based on relevance, urgency, and strategic impact.
Collaborate with finance and insurance stakeholders to explore and evaluate different solution pathways, balancing constraints (time, cost, risk).

Requirements Elicitation & Documentation

Conduct workshops with cross‐functional teams (including multiple geographies) to gather comprehensive requirements.
Document requirements in sufficient detail (e.g., annotated process flows, data relationships, system interaction diagrams, UML diagrams) to guide solution design.
Maintain strict traceability from initial request through to final deliverable.

Solution Design & Collaboration

Work with technical teams, solution architects, and other business analysts to define solution approaches (process changes, system modifications, or both).
Ensure that testing methodologies (user acceptance testing, integration testing, etc.) are aligned with business goals and thoroughly validated before deployment.

Change Readiness & Stakeholder Engagement

Facilitate change impact analyses and assist business owners with risk mitigation plans.
Develop or coordinate training materials, user communications, and support plans to ensure a high level of user readiness prior to go‐live.
Proactively address and manage any anticipated or persistent resistance to change.
‐Live Embedment & Continuous Improvement
Monitor key adoption metrics, gather user feedback, and track performance against business requirements after go‐live.
Identify process gaps or additional needs that arise in BAU, and propose iterative improvements or follow‐on project work.
Oversee documentation updates (including release notes, training guides, and knowledge articles) to reflect the final implemented solution.

Governance & Compliance

Enforce governance throughout the requirements lifecycle and implementation process, ensuring stakeholder sign‐offs and proper storage of documentation.
Ensure alignment with relevant financial regulations and corporate finance standards, especially in an insurance context.

Qualifications and Experience

Bachelor’s degree in Business, Information Technology, Analytics, or a similar field.

Industry & Functional Expertise

Proven Financial Services industry experience (specifically Insurance and/or Investments).
Strong understanding of Corporate Finance business processes, principles, and data.
5+ years of experience in a project delivery environment with demonstrated complex project success.

Business Analysis Skills

Competency in analytical problem solving, stakeholder collaboration, and requirements documentation.
Demonstrable expertise in Business Analysis methodologies & tools (e.g., BPMN, UML).
Experience with testing methodology, including user acceptance testing and test automation, is advantageous.

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Executive Driver at Old Mutual Kenya

Key Tasks and Responsibilities

Provide safe, punctual, and courteous transport services for staff, executives, directors, and expatriates as per assigned schedules and requests.
Conduct official errands including deliveries, pick-ups, and running company-related tasks.
Always maintain cleanliness and roadworthiness of assigned company vehicles.
Monitor vehicle service schedules and ensure timely servicing, maintenance, and inspections in line with manufacturer guidelines and company policy.
Coordinate and follow up on repair needs, liaising with approved service providers.
Track and request replenishment of fuel cards while ensuring efficient fuel usage and reporting anomalies.
Maintain accurate and up-to-date vehicle logs for trips, fuel, mileage, and maintenance.
Uphold duty of care in vehicle usage, ensuring safety of passengers, vehicle condition, and compliance with traffic laws.
Ensure availability of valid documentation for assigned vehicles, including insurance, inspection, and licensing.
Report accidents, mechanical issues, or traffic incidents immediately and follow company reporting protocols.
Ensure compliance with company safety, health, and environmental standards and traffic laws at all times.
Maintain high levels of confidentiality, particularly when transporting senior leadership or handling client documents.
Serve as a brand ambassador through professional conduct and courteous interaction with clients and external partners.
Support logistics and transport coordination during special company events or visits.

Skills and Competencies

Excellent driving skills with a focus on safety and professionalism.
Strong interpersonal skills with the ability to interact effectively with diverse individuals including executives and expatriates.
Good communication skills (written and verbal).
Ability to maintain confidentiality and always demonstrate integrity.
Proactive, responsible, and able to work independently with minimal supervision.
Time management and organizational skills.
Familiarity with GPS, maps, and route planning tools.
Professional demeanour and commitment to high service standards.
Well-organized with the ability to prioritize and multitask in a fast-paced environment.
Basic mechanical aptitude and ability to detect and report vehicle faults.
Defensive driving

Knowledge and Experience

Proven experience as a corporate driver or chauffeur in a reputable organization.
Working knowledge of Nairobi and major regional towns, with ability to navigate diverse routes efficiently.
Sound knowledge of local roads, routes, traffic rules, and regulations.
Experience supporting senior executives or expatriates is an added advantage.
Familiarity with vehicle logbooks, fuel card management, and vehicle maintenance procedures.

Qualifications

Minimum Kenya Certificate of Secondary Education (KCSE) or equivalent.
Valid and clean BCE or equivalent driver’s license.
Valid Certificate of Good Conduct from the Directorate of Criminal Investigations.
Defensive Driving Certificate (NTSA-accredited) is an added advantage.
Basic First Aid certification is desirable

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Provider Relations Officer at Old Mutual Kenya

KEY TASKS AND RESPONSIBILITIES

Strategic Purchasing – continuous engagement with providers to ensure provision of high-quality, cost-effective care
Patient Experience monitoring – ongoing monitoring of patient feedback from the providers to guarantee great patient experience
Provider network management – maintain an updated provider panel, monitor adequacy of providers in all key regions and conduct provider audits
Provider relationship management – organize service meetings, training on UAPOM
processes, obtain provider feedback and share relevant reports on providers
Provider contracting – coordinate contracting of providers and managing the provider contract lifecycle.
Customer service support – attend client service meetings to ensure delivery of superior customer experience.

SKILLS, KNOWLEDGE & COMPETENCIES

Excellent communication and negotiation skills.
Excellent interpersonal relationship skills.
Extensive networking with SP and other medical insurers.
Excellent analytical and monitoring skills
Good decision-making skills.
High level of integrity and honesty.

QUALIFICATIONS & EXPERIENCE

Diploma/Bachelor’s in nursing or clinical medicine
At least 2 years’ experience in a busy hospital setting
Prior relevant experience in health insurance is preferred
Extensive knowledge of public and private healthcare providers in Kenya
Any insurance certification will be an added advantage.

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Digital Forensics & Data Analyst at Old Mutual Kenya

Key Tasks and Responsibilities

Lead and support complex digital forensics investigations involving cyber fraud, insider threats, and data breaches.
Conduct end-to-end forensic acquisition, preservation, examination, and analysis of digital evidence from multiple sources (e.g., servers, mobile devices, cloud environments).
Develop and implement automated scripts and RPA solutions for data parsing and case workflow efficiency.
Leverage SQL and data analytics to extract, analyze, and correlate data from disparate systems for investigative purposes.
Produce high-quality forensic reports suitable for legal, regulatory, or executive review.
Collaborate with fraud response teams, legal counsel, and IT stakeholders during investigations.
Stay current with trends in cybersecurity threats, forensic tools, and investigative techniques.

Skills and Competencies

Digital Forensics Tools: EnCase, FTK (AccessData), Intella, Cellebrite, X-Ways
Scripting & Querying: SQL, Python (preferred)
Automation: Robotic Process Automation (RPA) tools such as UiPath, Blue Prism, or Automation Anywhere
Data Analytics: Excel (advanced), Power BI, IDEA, or other analytics platforms
Strong knowledge of Windows, Linux, and mobile OS file systems, registries, and artifacts
Clear understanding of chain-of-custody and legal implications of digital evidence

Knowledge and Experience

Banking and Insurance Experience
Experience testifying as an expert witness or supporting legal proceedings
Experience working in Financial Services industries (e.g., financial services, Insurance and Microfinance)
Familiarity with SOC environments or incident response teams

Qualifications

Bachelor’s degree in computer science, Information Technology, or a related field
3–5 years of experience in digital forensics, cyber fraud investigations, or related fields
Certifications (any of the following highly preferred):
EnCase Certified Examiner (EnCE)
AccessData Certified Examiner (ACE)
Certified Computer Examiner (CCE)
GIAC Certified Forensic Analyst (GCFA) or similar

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Data Science and Analytics Specialist at Old Mutual Kenya

Key Tasks and Responsibilities

Develop and deploy data-driven models and BI dashboards for early fraud detection and behavioral pattern analysis
Conduct proactive forensic data analysis using advanced tools such as Alteryx, IDEA, Power BI, and Tableau
Write and optimize SQL, Python, and R scripts to query structured/unstructured data for anomalies and indicators of potential fraud
Support investigations by extracting, cleaning, and transforming large volumes of financial, claims, and transactional data
Build repeatable analytics workflows to monitor risk indicators across key business functions
Work closely with internal audit, risk, compliance, and IT teams to improve fraud detection strategies
Contribute to data governance and data quality initiatives supporting forensic integrity and regulatory reporting

Skills and Competencies

Languages/Scripting: SQL, Python, R
Analytics & BI Tools: Power BI, Tableau, IDEA, Alteryx (Altrexy)
Data Science & Engineering: ETL workflows, data wrangling, feature engineering
Excel: Advanced data analysis and visualizationStrong understanding of fraud typologies in the banking and insurance sectors
Ability to translate complex datasets into actionable forensic insights

Knowledge and Experience

Familiarity with fraud detection models (e.g., outlier detection, clustering, anomaly scoring)
Exposure to case management tools and forensic investigation platforms
Experience with regulatory frameworks like AML, FATCA, or fraud compliance in financial services
Knowledge of internal audit or forensic procedures is beneficial

Qualifications

Bachelor’s degree in computer science, Information Technology, Data Science, or related field
1–2 years of experience in data analytics, business intelligence, or data science
Certifications preferred:
Power BI Certification
Certified Data Management (CDM) or equivalent

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