Internship | Job Vacancies at HF Group

Credit Evaluation Manager at HFC Limited

Credit Evaluation Manager

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Credit Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

To manage the Business Banking credit functions and processes by ensuring timely turnaround time, compliance with policy and legal frame work in order to grow the loan book at minimal risks for maximum profitability and customer service.

Deadline: 2026-04-08
Category: Credit
Subsidiary: HFC

Principle Accountabilities

Review and approve credit applications within delegated limits, and recommend for approval facilities that fall outside DA.
Analyze borrower profiles using both traditional and alternative data
Assess collateral value, product type, and loan structure suitability
Ensure compliance with internal credit policies and regulatory guidelines
Monitor key credit performance indicators: approval rate, PAR, NPL, LGD
Identify early warning signals of risk concentration or policy gaps
Recommend and implement mitigation strategies
Contribute to credit policy, underwriting guidelines, and scorecard reviews
Ensure rigorous documentation, due diligence, and KYC compliance
Collaborate with product and tech teams to embed credit rules into systems
Partner with business, collections, legal, and product teams for lifecycle management
Train credit officers, relationship managers, and branch staff on credit standards
Prepare credit reports for Director Credit and Lending Committee
Use tools like Excel, Power BI, and credit analytics platforms for insights
Ensure timely insurance renewals for financed assets
Oversee remedial actions for struggling accounts
Participate in Early Alert, Vehicle Auction, and other relevant committees

Key Competencies and Skills

Corporate Competence: Working knowledge of the Bank’s products, the Bank’s Credit policy and CBK Prudential Guidelines.
Financial analysis Skills: Ability to analyse and interpret bank and financial statements, and other formal/informal payments modes, and advice accordingly.
Analytical business and investment appraisal Skills: Keen to detail and able to conceptualize financial investment proposals and provide viable solutions.
Technology Skills: Computer literate with proficiency in computerized financial analysis applications.
Industry knowledge: Candid knowledge of the various sectors of the economy and the investment opportunities.
Goal driven and results oriented
Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
Communication Skills: Excellent written and verbal communication skills and presentation skills.
Interpersonal Skills: Must be a people’s person, with ability to interact with key contacts in finance sector.
Proactive Initiator: Must be pro-active, a self-starter and have the ability to see, grasp and advice on opportunities.
Attention to detail.

Minimum Qualifications, Knowledge and Experience

University Degree preferably in Business related field such as Economics, Finance & Accounting from recognized institution by Commission for University Education. Masters’ degree will be an added advantage.
Professional Qualifications: Credit Management, Accounting (CPA K) or Banking Qualification (AKIB)
Minimum of 8 years’ experience in banking, 3 of which must be in a Banking lending function at management level.
Good track record of credit analysis and understanding of financial policies, procedures, and external regulations. Has demonstrated over the span of the career credit and financial analysis skills required to effectively perform credit analysis and portfolio maintenance activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
Demonstrated expertise and in-depth knowledge of the local banking industry, banking services, credit process and banking products.
Evidenced knowledge and understanding of the current banking and financial services operating environment, trends, and practice, related regulatory and governance guidelines and requirement, and applicable laws.
Sound working knowledge and understanding of general commercial regulations and practices.

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Branch Business Manager (Nyeri and Naivasha) at HF Group

Branch Business Manager ( Nyeri and Naivasha)

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy

To mobilise deposits and grow asset book while ensuring compliance to laid down policies and procedures for purposes of effective and efficient management of branch resources and maximising branch profitability and Customer Service

Deadline: 2026-04-15
Category: Operations/Governance
Subsidiary: HFC

Principle Accountabilities

Achieve growth of the branch asset and liability book to ensure growth of the branch and increase profits.
Oversee the operations of the branch to ensure compliance of laid down policies and procedures.
Directing, motivating and developing staff so as to ensure a branch succession plan for branch continuity is in place.
Appraising and reviewing of staff performance so that branch strategies are accomplished.
Safeguard and oversee the effective and efficient use of branch assets so that set budgets are adhered to.
Setting branch strategies in line with company strategy and preparation of relevant reports to monitor and review performance.

Key Competencies and Skills

Selling and Negotiation skills
Basic accounting skills
Analytical Skills
Team Work and Interpersonal skills,
Leadership Skills
Demonstrate Integrity and Professionalism,
Good communication Skills both written and Verbal

Minimum Qualifications, Knowledge and Experience

A University degree in a business related field.
Relevant professional qualifications such as AKIB
A Master’s degree in a business related field will be an added advantage
Minimum of 5yrs experience in management within the Banking Industry and specifically Branch Management experience

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Senior Relationship Manager, Liabilities at HF Group

Senior Relationship Manager, Liabilities

The role holder will be responsible for the deposit growth of the department, manage attrition, drive transactional growth and maximize revenue. He/she will be responsible for the management of client relationships to deliver optimal solutions to drive deposits.

They will be responsible for onboarding strategic funding partners, including SHA, IFC, MCF, AGF, and ecosystems, to support deposit growth. The role holder will drive deposits through advocates and other professionals, churches, NGOs, foundations, embassies, SME funding opportunities, and similar channels. He or she will also be responsible for understanding the needs of business banking clients and developing tailored solutions to meet these needs.

The Senior Relationship Manager will manage clients across the full financing cycle, ensuring compliance with the Bank’s internal policies and regulatory guidelines, and will conduct joint visits with branches to ensure proper management of the ecosystems. In addition, the role involves identifying opportunities for cross-selling and referrals to other HF Group business lines by developing a strong understanding of client needs, ensuring best-in-class customer experience, sales performance, turnaround time, and achievement of the desired NPS score for the department.

The position further requires continuously providing feedback on product acceptance in the market and suggesting changes that could improve uptake.

Deadline: 2026-04-10

Category: Retail

Subsidiary: HFC

Principle Accountabilities

Strategy

Responsible for developing a detailed strategy that would enable him/her grow and maintain a customer deposit portfolio that will ensure the delivery of the business targets in accordance with the department’s annual performance plans.
Support the drive of deposit growth and opportunities.
Responsible for managing deposits for business banking customers, with accountability for sales, service, risk and operational delivery and acquisition of new to bank customers.

Business Development

Responsible for effectively executing all the agreed business development and growth strategies in accordance with the long, medium- and short-term plans of the Bank and as set by the Head of Business Banking. This will be done through active portfolio management and development by maintaining & growing existing income sources and meeting set targets for new business.
Responsible for building a high-quality client portfolio by effectively managing clients across the entire banking cycle.

Customers / Stakeholders

Deliver a high-quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customer or other partners, and always acting according to the highest professional standards.
Ensure that client plans are co-ordinated and the respective support teams are in place with Critical Account objectives accepted, where applicable.
Take a proactive approach to client planning across the Business Banking portfolio collaborating with product partners and senior management, as appropriate.
Establish an effective working relationship with the Risk Management teams, in order to validate the accuracy of the customer risk profile.
Ensure early identification of problem relationships and act where there are potential and existing problem accounts to protect HFC interests.

Portfolio management

Conduct review of the deposit performance, addressing key mitigants and growth opportunities.
To continuously be reassessing risks associated with the client’s and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings
Monitor accounts and work with the relevant Bank staff to reduce risk, and work with the payments team to develop and implement retention strategies.

Operations/Compliance

Responsible for ensuring that his/her assigned portfolio is in compliance with Bank policies.

Minimum Qualifications, Knowledge and Experience

Business related degree from an accredited university preferably with a major in Economics, Finance, Marketing and/or Products
At least five (5) years’ experience in banking, with proven experience of at least two (2) years in a similar position or at least 3 years banking experience and sales/marketing background, where he/she managed a portfolio of Business or Commercial/Corporate Banking clients.
Experience in product developments and driving revenues for Business clients.

Key Competencies and Skills

Product knowledge
Delivering results and meeting customer expectations
Team Work
Listening skills
Decision making skills
Accountability
Relating & networking skills
Business acumen
Verbal & written communication
Selling skills
Analytical skills
Negotiation skills
Supervisory skills
IT Skills
Report writing
Communication skills

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Research Manager at HF Group Plc

The Research Manager will lead and coordinate research and insight-generation activities within the Innovation and Digital Transformation function. The role is responsible for shaping the research agenda, overseeing field and desk research, synthesizing business and user insights, and translating findings into strategic recommendations that inform product development, digital transformation initiatives, and service innovation.

The role plays a critical leadership function in ensuring that innovation initiatives are grounded in robust evidence, market intelligence, usage analytics, and continuous customer feedback.

Principle Accountabilities

Research Strategy & Leadership

Develop and drive the departmental research agenda aligned to digital and innovation strategy.
Define research priorities based on business needs, product pipelines, and emerging market opportunities.
Provide methodological oversight to ensure consistency, rigor, and institutional continuity.
Guide and mentor junior research staff where applicable.

Field Research & User Insights

Oversee and conduct field visits, ethnographic studies, interviews, and usability testing.
Identify critical customer pain points, behavioral patterns, and unmet needs.
Ensure appropriate participant recruitment and stakeholder engagement.
Escalate key insights and strategic implications to senior leadership for prioritization and action.

Desk Research & Market Intelligence

Lead trend analysis on local and international digital banking developments, fintech innovations, and competitor activity.
Monitor regulatory developments impacting digital products and innovation initiatives.
Interpret macroeconomic, technological, and regulatory trends to inform strategic positioning.

Synthesis, Analytics & Evidence Generation

Lead thematic and quantitative analysis of research findings.
Oversee the development of user personas, customer journey maps, and opportunity frameworks.
Ensure structured documentation and maintenance of institutional research databases.
Translate raw data into strategic insights and business cases for decision-making.

Communication & Executive Reporting

Prepare and present insight reports, dashboards, and executive summaries to senior management.
Convert complex research outputs into clear, actionable strategic recommendations.
Support board or executive-level innovation reporting where required.
Ensure adherence to reporting standards and quality assurance processes

Continuous Improvement & Capability Building

Introduce improved research methodologies, tools, and analytics capabilities.
Promote a culture of evidence-based decision-making within Innovation and Digital teams.
Stay updated on emerging research practices, digital tools, and innovation frameworks.

Principal Outputs for this role

Strategic research agenda aligned to innovation priorities.
Executive-level research briefs and insight reports.
Market intelligence updates and competitor benchmarking reports.
Structured and reliable research database.
Actionable recommendations influencing product design and digital transformation

Key Competencies and Skills

Strategic Thinking & Insight Generation
Advanced Analytical & Critical Thinking
Research Leadership & Methodological Expertise
Digital & Innovation Awareness
Executive Communication & Influence
Stakeholder Management
Decision Support & Business Acumen
Adaptability & Continuous Learning

Minimum Qualifications, Knowledge and Experience

Bachelor’s degree in Statistics, Economics, Data Science, Business Analytics, Information Systems, Social Research, Sociology, or related discipline.
Postgraduate qualification (MBA, MSc, or equivalent) is an added advantage.
Professional certification in Research Methods, Data Analytics, Business Intelligence, or Digital Transformation is desirable.
Strong proficiency in Excel, Power BI/Tableau, and research tools.

Experience

Minimum 5–7 years relevant experience in research, analytics, innovation, digital strategy, or customer insights.
Demonstrated experience leading research initiatives or managing research projects.
Experience within financial services, fintech, digital platforms, or innovation environments is highly desirable.
Experience presenting insights to senior stakeholders.

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Human Resources Officer – Compensation and Benefits at HF Group

Human Resources Officer – Compensation and Benefits

The Job holder is responsible for ensuring the accurate and timely processing of the organization’s payroll. The role manages payroll data, validates employee records, ensures statutory compliance, and delivers high‑quality service to employees and HR stakeholders. The role also upholds payroll integrity, confidentiality, and compliance with internal policies and external regulatory requirements.

Principle Accountabilities
Payroll and Staff Changes

Manage processing of terminal dues for exiting staff.
File and maintain payroll and HR correspondence records.
Process all payroll changes to ensure accuracy and completeness.
Prepare payroll approval documents for review and sign‑off.
Update staff changes in the HR system, including promotions, salary reviews, and other adjustments.
Process monthly payments for interns.
Prepare HR-related correspondence such as recommendation letters, certificates of service, etc.

Records Management

Prepare visa letters, NSSF letters, and tax-related documents (e.g., P9 forms).
Ensure all staff documents are correctly filed and up to date.
Follow up with staff to ensure completeness of documentation.
Retrieve documents from staff files upon request.
Ensure files of exited staff are separated from active staff files.
Maintain the HR file registry securely, ensuring it remains locked and protected.

Staff Loans Processing

Review all staff loan applications for compliance with policy requirements (performance, debt ratio threshold, CRB checks, etc.).
Input staff loans into the system (car loans, mortgages, plot loans, unsecured loans, etc.).
Enhance the staff loan process and make recommendations for process improvements.

Administration and General Support

Manage administrative tasks including ordering stationery and submitting invoices to Finance for payment.
Organize divisional meetings and ensure smooth coordination, including preparation and filing of signed minutes.
Circulate pension discharge vouchers for signature and ensure timely processing.
Support HRBPs and the HR Director in implementing HR strategic initiatives including Culture, EVP, HR Roadshows, etc.

Reporting & Continuous Improvement

Compile and validate HR metrics and raw data for dashboards and management reports.
Proactively identify and propose at least two process improvement or automation initiatives annually.

Key Competencies and Skills

Technical Competencies

Exceptional organizational, communication, and multitasking skills.
Strong attention to detail and commitment to data accuracy and integrity.
Proactive problem‑solving mindset focused on continuous improvement.
Strong compliance orientation and customer service mindset.
Strong analytical and numerical skills.
High level of confidentiality and integrity.

HR Core Competencies

Personal effectiveness and professional credibility.
Influencing and negotiating skills.
Process discipline, integrity, and quality orientation.
Organizational savviness and business acumen, with strong communication and stakeholder engagement skills.

Minimum Qualifications, Knowledge and Experience

Bachelor’s degree in HR, Business Administration, Finance, or a related field.
Knowledge and experience in HRIS and payroll systems.
Strong understanding of Kenyan labor laws and tax regulations.
Certified Human Resources Professional (CHRP) Level II or higher is preferred
Proficiency in Excel and People Analytics
2–3 years of experience in compensation and benefits or HR operations.

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Human Resources Systems and Data Specialist at HF Group

The purpose of this role is to design, implement, optimize, and support HR systems and processes, with a strong emphasis on HR digital transformation, AI integration, automation, and data analytics. The role ensures seamless HR operations, enhances employee experience through digital tools, and delivers actionable people insights to support strategic workforce decision‑making.

Deadline: 2026-03-30
Category: Human Resources
Subsidiary: HFC

Principle Accountabilities

HR Technology & Systems Management

Administer, configure, and optimize HR systems including HRIS, LMS, and performance management tools.
Manage system workflows, role-based access, and integrations across platforms.
Lead HR tech initiatives such as new module deployments, upgrades, and system testing.
Ensure data accuracy, consistency, and compliance across all HR platforms.
Act as the primary liaison between HR, IT, and system vendors.

HR Digital Transformation

Drive the HR digital roadmap and modernization strategy.
Recommend HR technology improvements aligned to organizational needs.
Document workflows, SOPs, and user guidelines for HR systems.
Provide training, change management, and system support to HR and employees.

Automation Enablement

Identify HR processes suitable for automation using AI and RPA tools.
Implement intelligent solutions such as AI-powered recruitment, chatbots, predictive analytics, and skills-based matching.
Integrate AI capabilities with existing HR systems and workflows.
Evaluate emerging HR-AI technologies and recommend adoption.

Data Analytics & Workforce Insights

Ensure all staff loan application are compliant with loan policy i.e., performance, meets Debt ratio threshold, CRB checks etc.
Input staff loans in the system i.e., car, mortgage, plot loans, unsecured loans etc.
Streamline the staff process providing recommendations on process improvement.

Compliance, Risk & Data Security

Ensure compliance with data protection regulations.
Maintain system security, access controls, and audit trails.
Support audits related to HR technology and data.
Promote best practices in data privacy and cybersecurity.

Principal Outputs

High HR system uptime and platform reliability.
Increased process efficiency through automation.
High user adoption and satisfaction for HR systems.
Improved data accuracy and reduced reporting turnaround times.
Successful implementation of digital transformation initiatives.
Reduction in manual HR workload and operational inefficiencies.

Key Competencies and Skills

Technical Competencies

Strong analytical and numerical skills.
High attention to detail with a commitment to accuracy.
Proficiency in HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle, BambooHR, Zoho People).
Strong understanding of AI tools (Microsoft Copilot, Azure AI, Power Automate, UiPath).
Advanced data analytics capabilities: Power BI, Excel, SQL; Python/R is an added advantage.
Knowledge of API integrations, SSO, workflow automation, and cloud‑based systems.
Deep understanding of HR processes across the employee lifecycle.

Minimum Qualifications, Knowledge and Experience

Qualifications – Academic and Professional

Bachelor’s degree in HR, IT, Statistics, Data Analytics, Computer Science, or related field.
Experience working with AI, automation, or digital HR tools.
Certifications in HRIS systems, data analytics, or AI/ML fundamentals are an added advantage.
3–5 years’ experience in HR systems, HR digital transformation, HR operations, or HR analytics.

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Relationship Officer – Collections at HF Group

HF Group is an integrated financial solutions provider that is registered as a non–operating holding company (under the Banking Act Cap.488) and regulated by the Central Bank of Kenya (CBK). HFDI, is the property development and investment subsidiary of HF Group. Over the years, HFDI has been involved in the development of landmark estates including Buruburu and Komarock.

This position is responsible for ensuring that every step along the client journey from booking to payment until ownership of property is executed within the agreed project milestones and in compliance with the laid down processes. The role holder will ensure timely collection and revenue assurance for the allocated portfolio.

Deadline: 2026-03-26
Category: HFDI
Subsidiary: HFDI

Principle Accountabilities

Key Accountabilities

Receipt of funds and issuance of receipts
Regular client communication in terms of debt status, repayment plans, support required throughout the customers’ journey- (Onboarding of customer details and customer documents on CRM, Mapping of payment plans, portfolio allocation, follow up on signing of offer letters, issue of instructions to lawyers to prepare sale agreements, follow up on execution of documents).
HFC Mortgage pipeline management and follow up.
Mapping of timed collections
Revenue assurance for allocated portfolio to issuance of cancellation notices and notification of units back to the market. (Including timely disbursements of loans).
Risk mitigation by participation on the handover documentations.
Complaint resolutions end to end with respective departments
Compliance to laid down policies and laws.
Principal Outputs for this Role
Weekly status meetings with lawyers
Restructuring of payment plans for approval by the Relationship Manager and Business Development Manager.
Qualifying, approval and updating refunds for allocated portfolios
Realization of projected cashflows and income for allocated portfolios
Reporting on daily collections report for allocated portfolios
Servicing of existing and new company financial obligations
Sales output through cross selling
Provide key insights derived from customer engagements on various project milestones supporting decision making.
Key driver to improve and grow NPS scores

Key Competencies and Skills

Technical Competences
Knowledge of CRM software and Microsoft Office Suite – Intermediate excel skills
Solid customer service attitude with excellent negotiation skills
Knowledge of KYC/AML compliance requirements
Knowledge of TCF (Treating Customers Fairly) principles
Astute product knowledge
Knowledge of portfolio management
Commercial acumen
Analytical skills
Strong communication and interpersonal skills
Emotional Intelligence; Dynamic individual with the ability to work under pressure.

Academic & Professional Qualifications

Bachelor’s degree from an accredited University preferably in a business-related field
Relevant professional certification is an added advantage

Experience

At least one-year experience in relationship management in a financial/ real estate institution
Strong proficiency in banking systems and applications especially Profits and CRM
Experience in portfolio management is a core requirement
Mortgage initiation and fulfilment process experience is required

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Relationship Manager – Diaspora Banking at HFC Limited

Relationship Manager-Diaspora Banking

To market and sell consumer banking products to existing and potential Diaspora customers. Provide personalized, prompt and efficient customer services to these customers whilst managing and controlling the operations of their accounts. The role holder’s responsibility includes customer acquisition, satisfaction, growth and retention engagement activities.

Deadline: 2026-03-18
Category: Retail
Subsidiary: HFC

Principle Accountabilities

Financial Performance

Achieve the set monthly and annual sales targets for all the consumer Banking products for this segment.
Prospect, anticipate and close all sales leads within the shortest time possible in an efficient way.
Develop a clear aggressive sales pipeline for both existing and potential customers.
Prospecting and recruiting new customers for the various Consumer Banking products, understanding their needs and requirements.

Customer Experience

Identifying customer needs not met by existing products and the implementation of new products and services.
Utilize the customer relationship management system aimed at customer acquisition, retention and maximizing on every relationship.
Perform customer onboarding activities and touch activities as per CRM workflows.
Manage all escalations related to diaspora support.
Ensure customers are well supported on e-channels uptake to promote utilization.
Ensure first contact resolution for all queries directed to you.
Achieve departmental NPS score of 60

Operational Effectiveness

Attend to daily refers and excesses requests; Proactive management of NPL for assigned portfolio.
Ensure compliance with operations risk requirements e.g.
KYC, AML, Health & safety standards, security of Premises.
Ensure good health of assigned portfolio by actively managing encroachments, Accountability reports and write offs.
Close gaps/lapses identified; take corrective and preventative actions identified by audit, risk and compliance reviews; investigations or other assessment mechanisms within the agreed time frame.
Prepare and submit reports to the relevant stakeholders within agreed format and timelines (daily, weekly, monthly, quarterly)
Use of digital workflows and processes to achieve efficient and impactful engagement and accurate delivery of service.
Achieving a ‘Good’ audit rating for the Diaspora Banking Proposition ensuring prompt thorough closure of all audit exceptions sited.
100% adherence to policies, procedures and statutory guidelines. Minimize exposure to bank wide risks; enforce zero tolerance to non-compliance with KYC and AML regulations.
Utilize the MIS system for continuous tracking of own performance, monitoring of customer satisfaction and provision of management / statutory reports as applicable.
Present reports that facilitate informed and sound decision-making. Trends, insights and concerns with recommendations clearly elaborated.
Achieve schedule adherence and availability targets as per Contact Centre productivity measures.

People, Learning and Growth

Proactively manage own learning and development.
Deliver performance objectives set. Institute immediate corrective action where performance is below par.
Championing team training on matters related to homeward proposition.

Key Competencies and Skills

Knowledge of Banking and Business Operations
Compliance and Regulatory Framework
Conceptual and Analytical Skills:
Product Knowledge
Business Acumen
Financial Acumen
Customer Engagement (internal & external)
Digital
Leadership
Commercial Banking
Industry Knowledge
Credit Analysis
Communication and Interpersonal Skills:
Emotional Intelligence
Results and Achievement Oriented:
Personal Ethics
Negotiation Skills
Networking Skills
Sales Capability

Minimum Qualifications, Knowledge and Experience

Bachelor’s degree from a recognized accredited university.
Certificate of Proficiency in Insurance (COP) will be an added advantage.
Being a CISI fellow is an added advantage.
3-4 years’ working experience in a Customer Management role.
In-depth knowledge of the local and Diaspora Banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general commercial regulations and practices.
Appreciation of Diaspora Banking as a proposition.
Interaction/Understanding of CRM tools.

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Bancassurance Direct Sales Representative at HF Group

Bancassurance Direct Sales Representative

HF Group, has an exciting opportunity in our HFBI Subsidiary. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

To provide complete and appropriate insurance solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.

Deadline: 2026-03-31
Category: HFBI
Subsidiary: HFBI

Principle Accountabilities

Present, promote and sell products to existing and prospective customers.
Establish, develop, and maintain positive business and customer relationships.
Reach out to customer leads through cold calling and continuously improve through feedback.
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Deliver the agreed upon sales targets and outcomes within agreed timelines.
Coordinate sales effort/activations with team members and other departments.
Analyze the territory/market’s potential, track sales and status reports.
Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
Keep abreast of best practices and promotional trends.
Any other duties as may be assigned from time to time.

Key Competencies and Skills

Excellent communication and interpersonal skills.
Excellent planning and organization skills.
Ability to work under pressure.
Excellent problem solving and decision-making skills.
Knowledgeable with industry’s rules and regulations.
Results driven and customer focused.
Basic understanding of the insurance industry and products.

Minimum Qualifications, Knowledge and Experience

Diploma from a reputable institution.
Certificate of proficiency in Insurance (COP) is mandatory.
Six months sales experience.

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Manager Financial Crime at HF Group

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Risk & Compliance Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The purpose of this role is to participate in fraud risk management programs through continuous implementation of prevention and detection measures. The role holder conducts investigations and fraud risk assessments, process reviews and transactions exception alerts/reports review analysis to proactively identify and mitigate fraud risks and creating awareness on fraud trends across the business.

Deadline: 2026-03-13
Category: Risk and Compliance
Subsidiary: HFC

Principle Accountabilities

Develop and implement of a proactive Fraud Risk Management Program using data extraction, data analytics and management reporting.
Leading a team in reviewing various customer transactions and activities to flag or identify suspicious activity.
Actions all card fraud alerts in the powercard card management system.
Caution cards on powercard stop list
Update travel advisory for customers when informed
Undertake investigations of debit and credit card disputes
Review current card fraud rules to ensure are working effectively in line with the risk management framework.
Handle chargeback fraud.
Create card fraud rules as per transaction monitoring standards
Contributing to the development and implementation of Fraud Risk processes, tools, policies, standards, and procedures.
Lead, mentor, and manage a team of fraud analysts
Complete daily review of exception reports with a view to identify suspect activity/transactions and submission of summary finding reports as well as promptly institute control measures.
Oversees and performs investigations regarding actual and suspected fraud activities, providing oversight and appropriate resolution to the operational and business units.
Risk assesses the effectiveness of antifraud programs and controls in place.
Analyse internal and external fraud loss data reporting to monitor risk management activities associated with significant losses.
Maintains awareness of key process changes, system changes, organization or governance structure, and key outsourcing arrangements/vendor exposure and how they impact fraud risk management.
Undertake research on fraud patterns by tracking confirmed fraudulent transactions to develop rules to prevent and detect fraud
Assists management in the development and implementation of the Antifraud control activities both preventive and detective controls.
Track unresolved items to provide a record of activities and support identification of fraud trends or persistent issues
Service Level Agreements (SLA) adherence on issues resolution with minimal customer complaints
Prepares monthly/quarterly management reports of all activities, including averted and sustained losses, and recovered monies.
Attend and actively participate to scheduled engagement meetings on fraud related matters.
Attend Kenya Bankers Association Forums and build network with law enforcement, Telecoms and other banks.

Key Competencies and Skills

Knowledge of Criminal Justice System in Kenya
Ability to understand and document workflows and business processes
Strong analytical and monitoring skills
Strong technical knowledge in debit/credit card systems and processes
Expertise in identifying and evaluating potential risks in real estate investments and operations
Skills in developing and implementing crisis management plans and business continuity strategies.
Good report writing and presentation skills.
Process orientation
Strong business acumen
Solution orientation
Strategic orientation
Strong ethical standards and integrity
Ability to handle sensitive information with confidentiality

Minimum Qualifications, Knowledge and Experience

Bachelor’s degree in finance/accounting, Economics, Actuarial Science, Criminology, Computer science or relevant degree.
Professional qualifications in the fields of Risk Management, and Compliance
Minimum 6 years Banking work experience with at least 2 in fraud risk management related role.
Proven experience in managing and leading a team
Hands-on experience conducting complex investigations into fraud, including forensic accounting, interviewing suspects and witnesses, and collecting evidence
Experience in handling card fraud monitoring
Experience in Visa risk manager fraud system
Deep knowledge in credit card fraud rules and charge

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Manager Payments and Digital Integration at HF Group

Manager Payments and Digital Integration

The Manager, Payments and Digital Integration, is responsible for overseeing the resolution of system-related issues specific to Payments, Tills, and Merchant Transactions. This includes handling queries from Digital Payment Agents (DPAs), Tills, and Merchant Users, providing resolutions or guidance, managing system downtime, and Raising with IT and Safaricom for quick issue resolution or escalation when necessary. Additionally, the Manager will oversee training of DPAs, coordinate their operations, and address critical customer queries related to Tills and Merchant Transactions. They will work closely with the Digital Support Officer to ensure the smooth operation of the department, manage back-office audit queries, and ensure proper customer document

Deadline: 2026-03-13
Category: Retail
Subsidiary: HFC

Principle Accountabilities

Lead the resolution of system-related issues specific to payments, including handling tills and merchant queries.
Perform regular reviews of tills and merchants to ensure optimal efficiency and system reliability.
Support tills and merchant integration with the core banking system using various consumer protocols through the Enterprise Service Bus (ESB).
Collaborate with ICT integration engineers to ensure seamless merchant integration into the payment gateway, providing comprehensive support for an optimal user experience.
Act as a liaison between CPC and the payments tears to ensure the digital integration of tills and merchants.
Facilitate coordination between channel operations and digital payments agents to enhance the payment ecosystem through effective aggregation of tills and paybills.
Oversee tills and merchant transactions, ensuring all incidents, problems, service requests, and escalations are managed according to SLAs.
Manage the bank’s digital channels, ensuring project incidents, problems, and service requests are handled per defined policies and SLAs.
Conduct comprehensive training sessions for merchants on payment gateway functionalities, including API management and back-office operations.
Design and implement training programs for branch networks, ensuring staff proficiency in e-commerce and merchant support.
Work with the digital support officer to maintain onboarding documentation and assist in user training.
Ensure real-time monitoring of digital payments agents’ performance by tracking KPIs.
Implement automated tools for real-time monitoring of system downtime.
Ensure optimal performance and uptime of digital channels integration points, adhering to industry standards for transactions per second (TPS).
Serve as the primary contact for technical and administrative support, providing first line technical assistance and ensuring alignment with the bank’s strategic goals.
Collaborate with IT and customer service teams to deliver exceptional customer experiences, promptly addressing queries and issues.
Assist the contact center team with resolving tickets related to merchant services and ensure timely
reconciliation of tills and paybills.
Develop and implement long-term solutions to recurring issues, minimizing user disruptions and educating users to resolve simple problems.
Prepare and present business cases for partnerships with payment service providers to drive strategic growth.
Implement change requests to enhance processes, customer journeys, and infrastructure for improved service delivery.
Review all documentation before activating merchant integrations to ensure regulatory and operational compliance.
Maintain strict adherence to compliance standards in all processes and documentation.
Conduct client visits to facilitate merchant setup and support sales teams in acquiring new merchants.
Provide ongoing training and support to ensure merchants remain updated on system functionalities

Key Competencies and Skills

Proficiency in integrating tills and merchant systems with core banking platforms using various consumer protocols through Enterprise Service Bus (ESB).
Hands-on experience with API management platforms and practices, ensuring secure and efficient integration of payment systems with external applications and services.
Experience with automated monitoring solutions for real-time detection and resolution of system issues and performance bottlenecks.
Regulatory Compliance and Security Standards.
Thorough understanding of regulatory requirements governing digital payments and local financial regulations.
Strong capability in maintaining detailed documentation for onboarding processes, user training materials, and operational procedures.
Demonstrated success in developing and executing strategic initiatives to enhance digital payment systems, improve operational efficiency, and drive business growth.
Proven track record in project management, including leading cross-functional teams, prioritizing tasks, and delivering projects on time and within budget.
Excellent interpersonal and communication skills, adept at engaging with stakeholders, clients, and internal teams to address inquiries, resolve issues, and foster collaborative solutions.
Up-to-date knowledge of emerging trends and technologies in digital payments, fintech innovations, and their potential impact on banking operations.
Strong analytical abilities with a proactive approach to identifying and resolving complex technical issues related to payment systems, digital integrations, and APIs.
Capability to analyze data, identify trends, and leverage insights to optimize sys tern performance and enhance user satisfaction.
Effective at managing multiple priorities, thriving under pressure, and making informed decisions in a dynamic and fast-paced environment.

Minimum Qualifications, Knowledge and Experience

Degree in mathematics, computer science or business-related field
At least 4 years of experience in a managerial role focusing on payments, digital integration, or related fields.
Proven track record of managing complex payment systems, digital channels, and integration projects.
Extensive experience in overseeing tills and merchant transactions, ensuring compliance with SLAs and regulatory requirements.
Strong background in providing technical support and training to merchants on payment gateways, API management, and back-office functionalities.
Demonstrated ability to lead cross-functional teams and collaborate effectively with ICT engineers, customer service teams, and internal stakeholders.
Experience in developing and implementing strategic initiatives to enhance digital payment systems and drive business growth.
Proven skills in performance monitoring, system uptime management, and implementing automated monitoring tools.
Solid understanding of industry standards and best practices in digital payments, including transaction processing and security protocols.
Experience in managing client relationships, conducting client visits, and supporting sales teams in acquiring new merchants

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Branch Business Manager (Nyeri and Naivasha) at HFC Limited

Branch Business Manager ( Nyeri and Naivasha)

Deadline: 2026-03-11
Category: Retail
Subsidiary: HFC

Principle Accountabilities

Achieve growth of the branch asset and liability book to ensure growth of the branch and increase profits.
Oversee the operations of the branch to ensure compliance of laid down policies and procedures.
Directing, motivating and developing staff so as to ensure a branch succession plan for branch continuity is in place.
Appraising and reviewing of staff performance so that branch strategies are accomplished.
Safeguard and oversee the effective and efficient use of branch assets so that set budgets are adhered to.
Setting branch strategies in line with company strategy and preparation of relevant reports to monitor and review performance.

Key Competencies and Skills

Selling and Negotiation skills
Basic accounting skills
Analytical Skills
Team Work and Interpersonal skills,
Leadership Skills
Demonstrate Integrity and Professionalism,
Good communication Skills both written and Verbal

Minimum Qualifications, Knowledge and Experience

A University degree in a business related field.
Relevant professional qualifications such as AKIB
A Master’s degree in a business related field will be an added advantage
Minimum of 5yrs experience in management within the Banking Industry and specifically Branch Management experience

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Team Leader Collections -Tenant Purchase Administration at HF Group

Team Leader Collections -Tenant Purchase Administration

The TPS Collections Team Lead plays a central role in safeguarding the financial health of the Tenant Purchase Scheme portfolio. Operating at the intersection of credit risk management, tenant engagement, and regulatory compliance, the role holder leads a team of collection officers to proactively manage delinquency, restore non-performing accounts, and ensure the organization meets its Portfolio at Risk (PAR) targets — all while upholding the values embedded in Kenya’s Affordable Housing Act, 2024.

Deadline: 2026-03-13

Category: HFDI

Subsidiary: HFDI

Principle Accountabilities

Recruit, Lead, coach, and hold the collections team accountable for individual and collective PAR targets, fostering a culture of empathy, professionalism, and results — in line with the tenant-centred principles of the Affordable Housing Act, 2024.
Monitor payment behaviour patterns across the portfolio to proactively identify tenants showing early signs of financial stress, maintain a live watchlist with documented risk profiles, and initiate preventive engagement before formal delinquency is recorded.
Lead the team in reviewing accounts entering early arrears (bucket 1), ensuring structured outreach is initiated within 24–48 hours of a missed payment, and that every account has a clearly documented action plan and agreed repayment commitment by day 30.
Manage 31–90-day accounts through structured tenant engagement clinics, negotiating and formalising repayment arrangements or restructuring agreements in compliance with internal credit policy and the Affordable Housing (Tenant Purchase Scheme) Regulations — ensuring all agreements are documented and properly approved.
Develop and implement a clearly defined, approved recovery or exit strategy for every non-performing account, coordinating with external stakeholders — including the Affordable Housing Board, auctioneers, and legal counsel — and ensuring all actions are executed in compliance with the Affordable Housing Act, 2024 and applicable tenant protection laws.
Maintain real-time oversight of the entire TPS portfolio across all delinquency buckets, using analytics dashboards to surface risk indicators, track bucket migration, identify emerging credit stress, and produce accurate daily, weekly, and monthly collection reports that inform timely management decisions.
Build and maintain productive relationships with internal and external stakeholders — including the Affordable Housing Board, county housing authorities, legal advisors, and regulatory bodies — ensuring all collections activities are conducted in full compliance with the Affordable Housing Act, 2024, the Data Protection Act, 2019, and CBK prudential guidelines on credit risk management.

Principal Outcomes for this Role

Healthy TPS Portfolio — PAR levels consistently within approved thresholds across all delinquency buckets.
Documented Recovery Strategies — every delinquent account with a current, approved action plan on file.
Accurate Collections Reports — error-free daily, weekly, and monthly portfolio performance reports delivered on time.
High-Performing Collections Team — officers meeting individual targets, compliant with policy, and continuously developed.
Regularised Tenant Accounts — delinquent accounts restored to performing status through structured engagement and approved repayment arrangements.

Key Competencies and Skills

Technical Competences

Portfolio & Credit Risk Management:
Portfolio & Credit Risk Management: Ability to read, interpret, and act on PAR metrics, bucket migration trends, and credit stress indicators across a large portfolio.
Collections Strategy & Structuring: Skilled in designing account-specific recovery strategies, repayment arrangements, and restructuring solutions that balance commercial and social outcomes.
Regulatory & Legal Literacy: Working knowledge of the Affordable Housing Act, TPS Regulations, Data Protection Act, and relevant CBK guidelines governing collections conduct.
Data Analytics & Reporting: Proficient in using collections dashboards, MIS tools, and Excel/data platforms to generate insights and produce accurate management reports.
Financial Modelling & Appraisal: Ability to assess tenant repayment capacity, conduct cash flow analysis, and evaluate restructuring options with sound financial reasoning.

Behavioural Competences

Leadership & Team Motivation: Inspires a team to perform at its best through clear direction, coaching, and a culture of accountability and continuous improvement.
Stakeholder & Relationship Management: Builds trust-based relationships with tenants, regulators, legal partners, and internal teams — engaging with empathy without compromising on recovery outcomes.
Resilience & Problem Solving: Maintains composure under pressure, navigates complex or sensitive tenant situations constructively, and finds workable solutions where others see obstacles.
Communication & Negotiation: Communicates clearly and persuasively, both verbally and in writing, with the confidence to negotiate firm outcomes while preserving tenant dignity.
Integrity & Ethical Conduct: Demonstrates uncompromising ethical standards in all collections interactions, safeguarding the organisation’s reputation and the trust of its tenants.

Minimum Qualifications, Knowledge and Experience

Academic & Professional

Bachelor’s degree in finance, Business Administration, Economics, Law, or a related field from a recognised institution.
A professional qualification in Credit Management, Banking, or Accounting (e.g., AKIB, CPA, ACCA, or equivalent) is an added advantage.
A postgraduate qualification or certified training in credit risk, debt recovery, or housing finance is desirable.

Experience

Minimum of 5 years’ experience in collections, credit risk, or loan recoveries within a financial institution, housing finance company, or development finance environment.
At least 2 years in a supervisory or team lead capacity, with demonstrable ability to manage and motivate a collections team to achieve measurable results.
Prior exposure to housing finance, mortgage lending, or tenant purchase schemes is strongly preferred.
Working knowledge of the Affordable Housing Act, 2024, the Affordable Housing (Tenant Purchase Scheme) Regulations, and CBK credit risk guidelines is an added advantage.

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Core Banking Support Officer at HFC Limited

Core Banking Support Officer

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our ICT Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

Responsible for providing optimized support and maintenance of maintenance of Banking and Payment Systems running within the bank for optimal performance e.g. Core Banking, Clearing, AML, CRM, Custody, DAO among others. The incumbent will work closely with Business, Operations and other relevant teams within the bank, in order to ensure high performance of the Banking and Payment Systems and contribute to the bank’s strategic objectives now and in the future. This entails system optimization through research, design, analysis, documentation, development and implementation of approved solutions for issues and improvements. The role is also charged with development of appropriate reports and administration services in a manner that ensures that all customer information is secure and the pertinent Service Level Agreements measures are consistently attained.

Deadline: 2026-03-06
Category: ICT
Subsidiary: HFC

Principle Accountabilities

Test and Production Banking Systems support – Support and maintenance of Banking and payment systems running within the bank for optimal performance e.g. Core Banking, Clearing System, AML, CRM, Custody, DAO among others
Administer, maintain, monitor and perform custodial duties on the Core Banking System and all other Banking and Payment Systems so as to ensure optimal use, efficiency, reliability and stability as per agreed levels of service delivery.
Execute the planning, analysis, design, configuration, development, integration, system upgrades and enhancements of Core Banking all other Banking and Payment Systems in line with the Change Management policy.
Test and Production Banking Systems support – Support and maintenance of Banking and payment systems running within the bank for optimal performance e.g. Core Banking, Clearing System, AML, CRM, Custody, DAO among others
Administer, maintain, monitor and perform custodial duties on the Core Banking System and all other Banking and Payment Systems so as to ensure optimal use, efficiency, reliability and stability as per agreed levels of service delivery.
Execute the planning, analysis, design, configuration, development, integration, system upgrades and enhancements of Core Banking all other Banking and Payment Systems in line with the Change Management policy.
Transformation of Systems, Back Office processes and Documentation of Banking and Payment Systems’ operational procedures, System Policies and Standards for reference and compliance. Ensure that they are in place, reviewed and updated
Provide user support by availing accurate and reliable data, training and advising them on appropriate solutions applicable within the systems for maximum productivity
Analyse, design, program and develop accurate functionality and reports.
Identify, propose and evaluate improvements to systems, functionality and processes as appropriate.
Coordinate users and service providers issues-resolution through reporting, tracking and enhancement to business applications to ensure expected service levels
Monitor systems performance by reviewing relevant system alerts/reports against set banking system performance targets
Documentation of Banking and Payment Systems operational procedures for reference and compliance. Ensure that they are in place, reviewed and updated.
Ensure real-time monitoring of Banking and Payment Systems performance by monitoring KPI’s through an automated monitoring and event notification system.
Ensure development and maintenance of a FAQ for the Banking and Payment Systems and cascading of the same to relevant teams.
Ensure BCP for the Banking and Payment Systems by running periodic tests for compliance.
Ensuring optimal performance and uptime of integration endpoints exposed by the Banking and Payment Systems, by testing and documenting acceptable TPS (Transactions Per Second) before releasing the same to the Middleware and the channels, using industry standard clients e.g. SOAP/UI, Postman.
Any other responsibilities assigned by immediate supervisor.

Key Competencies and Skills

Demonstrate proficiency in managing the Operating Environments – Windows OS Servers, Linux OS.
Basic SQL query writing skills, design and analysis of system workflows and system administration.
Lead the management of integration endpoint clients e.g. SOAP/UI and Postman.
Excellent knowledge in various message types e.g. REST/JSON and SOAP/XML.
Working knowledge of the role databases have in managing business processes and information.
Oversee the development, review and maintenance of system documentation, knowledge bases and technical procedures.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal abilities.
Adaptability and Innovation.
Team leadership and Coaching.
Attention to detail and risk awareness.
Communicates complex technical issues clearly to both technical and non-technical audiences.
Customer service oriented.
Integrity and Accountability.

Minimum Qualifications, Knowledge and Experience

An IT related degree from a reputable institution.
Certification in ITIL.
A minimum of 3 years’ experience in supporting a busy ICT environment with good knowledge of banking operations and system procedures.
Hands on experience in managing the Core Banking Systems and Applications.

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Direct Sales Representative Personal Banking – Nairobi Region

Growing the Retail Business through aggressive sales and relationship management

Deadline: 2026-03-04
Category: Retail
Subsidiary: HFC

Principle Accountabilities

Selling consumer products including NTB, Focus Accounts, loans and deposits mobilization.
Sales planning and tracking of daily sales activity and reporting to the branch management and sales team leader.
Mappin and scoping the business opportunity within the Branch environs and liaising with the Branch Management and Sales Team Leader for sales activations.
Making presentations to prospects i.e. individuals, schemes, business owners
Customer interviews and interactions both at the Branch and at their place of work/business to understand heir needs and offer the right products.

Key Competencies and Skills

Computer literacy – MS Office Suites
Strong communication & presentation skills
A confident person who is self driven with strong interpersonal and negotiation skills.
Ability to be an agent of change and innovation with strong desire to excel.
Ability to deliver set business targets and service with minimum supervision.
Strong co-ordination skills
Analytical skills
Flexible and willing to ravel on short notice
Leadership and management skills is an added advantage.

Minimum Qualifications, Knowledge and Experience

A degree in a business related field from a recognized institution.
Minimum of one year sales experience with relevant experience in Customer Service and relationship management.

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Team Leader – Direct Sales Representative ( Central & Western Region) at HFC Limited

Team Leader – Direct Sales Representative ( Central & Western Region)

The jobholder is responsible for growing the Retail Sales portfolio, balance sheet, and effective management of sales staff in order to manage cost and maximize profitability.

Deadline: 2026-03-04
Category: Retail
Subsidiary: HFC

Principle Accountabilities

Business Planning and Growth

Drive Regional set targets through customer growth and retention across all lines; deposits, lending, Cards, Agent banking and NFI
Deposit mobilization
Plan, drive and monitor the Regional Branch sales strategies through segment focus, customer focus needs-based selling
Develop and refine Regional sales toolkits, client materials and training to reflect the various target proposition
Performance Management- Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets
Cost management and Revenue Generation
Drive cheap deposits to reduce on the cost of funds.
People management
Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management
Motivate, Coach and Energize the Branches staff positively to deliver the best results
Engage the team in constant Training to address training needs, implement training road maps to ensure an engaged Team

Operational risk controls and procedures.

Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principle.
Ensure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer
Tracking and monitoring of TAT for the segment and working with stakeholders to ensure targets are met.

People Management & Administration

Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
Continuous review & appraisal of sales staff performance and immediate corrective action.
Ensure sales staff are motivated for maximum productivity
Cultivate a team culture that enhances support for each other to ensure overall productivity.
Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
Ensure discipline and adherence to staff code of ethics by sales staff.
Ensure planned leave schedule & execution for branch sales staff.

Key Competencies and Skills

Computer/IT skills, including knowledge of Microsoft office applications e.g., Word; Excel; PowerPoint etc.
General knowledge in banking processes.
Excellent written and oral communication skills.
Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely
Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
Basic analytical ability with active listening skills.
Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
Ability to maintain confidentiality of sensitive information.
Willingness to adapt to changing business needs and deadlines

Minimum Qualifications, Knowledge and Experience

Bachelors’ degree in a Business-related field.
Minimum of 3 years’ experience in sales management within the Banking Industry
Demonstrate knowledge of banking operations

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Group Business Development Manager at HF Group

Group Business Development Manager

HF Group Plc is an integrated financial solutions provider that is registered as a non–operating holding company (under the Banking Act Cap.488) and regulated by the Central Bank of Kenya (CBK) and the Capital Markets Authority (CMA). The Group is a public limited company with interests in Banking, Property and Insurance, and is listed at the Nairobi Securities Exchange. For more information on our banking, property and insurance solutions, please visit www.hfgroup.co.ke

Principle Accountabilities

Strategic Planning and Execution

Support the Group in identifying and commercializing large strategic sectors that can deliver value across the various subsidiaries.
Build an understanding of the endowment of the various subsidiaries and working with the Group CVP development manager develop route to commercialization of various initiatives.
Unify the strategic thrusts for each subsidiary to drive solution delivery to support delivery of budgets, and medium‑term plans for the group in collaboration with subsidiaries.
Drive execution of unified CVPs for customers.
Prepare periodic performance reports, management insights, and presentations for EXCO, Board Committees, and senior leadership.

One HF Alignment & Group Coordination

Coordinate cross‑subsidiary planning to ensure alignment to the One HF strategy and unified commercial priorities.
Consolidate commercial plans, initiatives, and performance reports across the Group.
Facilitate collaboration between the Group, subsidiaries, and shared services to drive value to customers across the subsidiaries and deliver consistent execution.

Bank balance sheet support

Drive large deposit pools deposit acquisition strategy
Drive ecosystem banking support for the bank to drive both sides of the balance sheet.

Digitization & Data commercialization

Support the subsidiaries to acquire large customer pools through the data assets held within the various subsidiaries.
Working with the subsidiary teams work on last mile value creation for large ecosystem players.
Work closely with the Bank and Digital teams to support digital lending initiatives, including balance sheet impact monitoring and performance reporting.
Monitor adoption, revenue impact, and customer experience metrics for digital products and channels.
Champion data‑driven planning and decision‑making within the CVP development functions across the subsidiaries.
Embed initiatives aimed at monetizing data assets and strengthening commercial analytics across the CVPs.

Large Ecosystems CVP development

Identify large ecosystems in the market and working with Group CVP Development Manager develop cross cutting CVPs across the subsidiaries to grow HFG subsidiaries share of wallet of these ecosystems.

Key Competencies and Skills

Excellent stakeholder management and coordination capabilities
High attention to detail with strong execution discipline
Ability to build and deploy customer solutions end to end
Ability to translate strategy into actionable and measurable plans
Strong communication, presentation, and report‑writing skills
Commercial acumen with a data‑driven mindset
Proactive, results‑oriented, and self‑driven
Ability to work effectively across multiple business units
High integrity and professionalism
Ability to operate in a fast‑paced, evolving environment

Minimum Qualifications, Knowledge and Experience

Academic & Professional

Bachelor’s degree in Business, Economics, Finance, Strategy, or a related field; A Master’s degree or relevant professional qualification is an added advantage.

Experience

Minimum of 10 years’ relevant experience in sales, sales management within a Financial Institution or Telco.
Experience in a digital first environment in sales or past balance sheet and or P&L responsibility will be an added advantage.
Exposure to digital transformation, data analytics, or commercial projects is desirable.

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Group CVP Development Manager at HF Group

Principle Accountabilities

Strategic Planning and Execution

Support the Group in developing, reviewing, and cascading the Group Commercial Strategy in line with HF Group objectives.
Unify the strategic thrusts for each subsidiary to drive solution delivery to support delivery of budgets, and medium‑term plans for the group in collaboration with subsidiaries.
Drive execution of unified CVPs for customers.
Prepare periodic performance reports, management insights, and presentations for EXCO, Board Committees, and senior leadership.

One HF Alignment & Group Coordination

Coordinate cross‑subsidiary planning to ensure alignment to the One HF strategy and unified commercial priorities.
Consolidate commercial plans, initiatives, and performance reports across the Group.
Facilitate collaboration between the Group, subsidiaries, and shared services to drive value to customers across the subsidiaries and deliver consistent execution.

Customer Value Propositions (CVPs)

Develop, roll out and commercialize Group Customer Value Propositions (CVPs) across subsidiaries that tap into large market pools
Conduct market analysis, customer insights, and competitive intelligence to inform CVP design and enhancement.
Track CVP performance and recommend improvements based on data and market feedback.
Develop metrics of impact of group CVPs to subsidiaries.
Coordinate CVP development across subsidiaries to ensure group synergies are achieved.

Digitization & Digital Lending Support

Embed the digitization agenda across the lending CVPs aligning this across the subsidiaries.
Work closely with the Bank and Digital teams to support digital lending initiatives, including CVP impact monitoring and performance reporting.
Monitor adoption, revenue impact, and customer experience metrics for digital products and channels.

Data Commercialization & Analytics

Champion data‑driven planning and decision‑making within the CVP development functions across the subsidiaries.
Embed initiatives aimed at monetizing data assets and strengthening commercial analytics across the CVPs.
Coordinate with Data, IT, and Analytics teams to ensure availability, integrity, and effective use of commercial data.

Large Ecosystems CVP development

Identify large ecosystems in the market and develop cross cutting CVPs across the subsidiaries to grow HFG subsidiaries share of wallet of these ecosystems.

Large Ticket & Revenue Growth Support

Support planning, pipeline tracking, and reporting for large‑ticket transactions and strategic accounts.
Analyse revenue trends, opportunities, and risks to support informed decision‑making.
Coordinate inputs from subsidiaries and relationship teams for consolidated Group reporting.
Monitor project progress, escalate issues, and prepare status updates for the Group Commercial Director.

Key Competencies and Skills

Excellent stakeholder management and coordination capabilities
High attention to detail with strong execution discipline
Ability to build and deploy customer solutions end to end
Ability to translate strategy into actionable and measurable plans
Strong communication, presentation, and report‑writing skills
Commercial acumen with a data‑driven mindset
Proactive, results‑oriented, and self‑driven
Ability to work effectively across multiple business units
High integrity and professionalism
Ability to operate in a fast‑paced, evolving environment

Minimum Qualifications, Knowledge and Experience

Academic & Professional

Bachelor’s degree in Business, Economics, Finance, Strategy, or a related field; A Master’s degree or relevant professional qualification is an added advantage.

Experience

Minimum of 10 years’ relevant experience in strategy development, product management and development, or sales management within a Financial Institution.
Past balance sheet and or P&L responsibility will be an added advantage.
Exposure to digital transformation, data analytics, or commercial projects is desirable.

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Database Administrator Officer at HF Group

Database Administrator Officer

The Database Administrator Officer (DBAO) supports the design, implementation, and day-to-day administration of the organization’s database systems. Working under the guidance of senior team members, the officer assists in ensuring the security, availability, and performance of database and storage systems. The role includes routine backup and recovery tasks, basic performance tuning, and supporting users in accordance with business requirements.

Deadline: 2026-02-28
Category: Operations/Governance
Subsidiary: HFC

Principle Accountabilities

Support the development and documentation of operational procedures and manuals related to database and backup operations, ensuring consistency and adherence to IT policies.
Assist in the day-to-day administration of the Bank’s database platforms, including routine monitoring, troubleshooting, patching, and user support.
Stay informed on emerging database technologies and contribute insights on upgrades or enhancements to maintain efficiency and security of the Bank’s data systems.
Coordinate with service providers for database, backup, and storage solutions to ensure service uptime and timely support resolution.
Participate in planning and implementation of assigned IT and database-related projects, ensuring tasks are delivered within scope, time, and budget
Support the implementation and testing of Business Continuity Plans and Data Security policies related to database systems to ensure high availability and data protection.
Promote database usage awareness among staff, offering guidance or training to enhance proper system use and data handling practices.
Ensure proper monitoring and alerting mechanisms are in place to maintain database uptime during system or power interruptions.
Log, monitor, and escalate user issues or complaints regarding database access or performance to ensure timely resolution and service satisfaction.
Collaborate with colleagues and vendors on incidents or projects, contributing positively to team efforts and supporting knowledge sharing.
Assist in the preparation of regular Management Information System (MIS) reports related to database usage, performance, and incidents.
Provide input to IT committees and projects where database expertise is required, contributing to discussions on system improvements and strategy.

Key Competencies and Skills

Takes a structured and effective approach to own work and demonstrates leadership potential.
Is able to analyse, diagnose, plan, execute and evaluate work to time, cost and quality targets, exhibiting familiarity with available tools, standards and procedures and making correct choices from alternatives.
Effective communicator, able to guide and advise clients and business partners.
Astute at planning for mission critical production activities.
Proficiency with the following Oracle and Microsoft database technology stack.
Good understanding of SOA-centric concepts and technologies, authentication and data security.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.
Knowledge and experience with ITIL as a best practice framework for Systems Development.

Minimum Qualifications, Knowledge and Experience

University Degree in technology related field – Upper second or equivalent
Database Management Certification in Oracle is a required.
Proficiency in project management or ITIL.
Minimum of 1 year experience in Banking Operations is desired
Minimum of 2 years’ experience in supporting IT systems and Database Administration.
Minimum of 1 year experience in Sybase, MySQL, MsSQL, Azure Cloud, PostgreSQL with proven experience in installing, setup, support and troubleshooting modern database.
Minimum of 2 years on Oracle and 1 years on MS-SQL in a high availability environment
Minimum of 1 year experience working in UNIX and windows environment.
Minimum of 1 year experience in Storage and Backup management, Data Warehousing and ETL concepts.
Thorough experience in formal Software Lifecycle methodology, design and administration of RBMSs.
Experience in Sybase (or SAP Hanna) will be an added advantage.

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Database Administrator Manager at HF Group

Database Administrator Manager

The Database Administrator (DBA) is responsible for the design, deployment and management of the organization’s database, backup and storage architecture as well as instances to ensure secure access and availability in accordance with the needs of the business

Deadline: 2026-02-28
Category: ICT
Subsidiary: HFC

Principle Accountabilities

Design and document operational manuals and procedures.
Undertake the day-to-day management of the Bank’s database platforms.
Ensure that all the assigned bank information technology platforms keep pace with technological innovations and developments as a way of protecting investment in technology.
Manage relationships with all technology-based service providers as a way of ensuring that uptimes are optimized.
Evaluate, plan, implement and maintain the assigned Bank’s information technology and telecommunication system and projects within agreed time and budget constraints.
Develop and manage a Business Continuity Plan and Data Security Plan for the appropriate systems (including IT Operations) in order to guarantee continuation of services at all times.
Increase computer awareness and literacy among staff to enhance skills base and productivity.
Ensure appropriate controls and monitoring mechanisms to keep information technology operations and services in place despite power outages and telecommunication failures.
Monitor and manage service user complaints to ensure maintenance of the highest standards of service.
Organize, manage and motivate fellow staff members and partners whenever assigned to projects or incidences through establishment of suitable structures and implementing development programs to optimize competence and productivity.
Ensure appropriate MIS are produced for IT and the bank’s management.
As a member of various systems related committees and projects, take a proactive role in influencing policy and the strategic direction of the Bank.

Key Competencies and Skills

Takes a structured and effective approach to own work and demonstrates leadership potential.
Is able to analyze, diagnose, plan, execute and evaluate work to time, cost and quality targets, exhibiting familiarity with available tools, standards and procedures and making correct choices from alternatives.
Effective communicator, able to guide and advise clients and business partners.
Astute at planning for mission critical production activities.
Proficiency with the following Oracle and Microsoft database technology stack;
Good understanding of SOA-centric concepts and technologies, authentication and data security.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.
Knowledge and experience with ITIL as a best practice framework for Systems Development.

Minimum Qualifications, Knowledge and Experience

University Degree in technology related field – Upper second or equivalent
Database Management Certification in Oracle is a must.
Proficiency in project management or ITIL.
Minimum of 7 years’ experience in supporting IT systems in general with 4 years of experience in Database Administration with an OCP certification.
2 years’ experience in Sybase, MySQL, MS-SQL, Azure Cloud, PostgreSQL with proven experience in installing, setup, support and troubleshooting modern database and in a high availability environment
2 years’ experience working in UNIX and windows environment.
2 years’ experience in Banking Operations, Storage and Backup management, Data Warehousing and ETL concepts.
Thorough experience in formal Software Lifecycle methodology, design and administration of RBMSs.
Experience in Sybase (or SAP Hanna) will be an added advantage.

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Head, Products and Transaction Banking at HFC Limited

Principle Accountabilities

Financial

Come up with strategies aimed at cost minimization whilst ensuring service standards are not compromised.
Ensure new revenue generation through opening up the markets for business opportunities for all HFC Bank products. Overall Retail profitability improvement and cost management.
Ensure that working capital product and ABC channels revenues and profitability targets are met and exceeded.
Ensure Inputs to departmental budgets are submitted on a timely manner.
Ensure departmental financial targets are monitored and managed monthly, with reporting on variances against set targets.
Offer structured and need based solutions to meet the specific cash management and trade services requirements of our customers and prospects.
Develop action plans for corrective action in all incidents of negative variance.
Maximize business performance and achieve “Best in Class” profitability.
Manage costs including all product-related costs.
Manage the Fee Structure, revenue generation, NPLs and minimize revenue leakage.
Negotiate terms and conditions with customers to maximize revenue and profitability.
Monitor, track and report on sales activity on a periodic basis and to ensure action is taken to meet sales targets.
Identify opportunities for cross selling and referrals to other HFC business lines through developing a good understanding of client needs.

Strategy

Launch and Manage new and innovative products and cash management solutions
Conduct joint calls to ensure sales targets are met, new revenue opportunities are identified and customer feedback is obtained.
Ensure smooth deal implementation and while maintaining high levels of service quality.
Management & portfolio optimization strategies in Retail to achieve goal of maximizing Product Contribution.
Build and oversee business development and engagement model with external business partners critical to strengthening product offering value proposition and revenue growth of product portfolio.
Manage & optimize portfolio risks in conjunction with Risk department.
Manage and maintain the development of strong and differentiated product propositions for Retail Lending and Deposit propositions for both Business and Personal Banking segments.
Manage development of suitable customer value propositions to ensure sustained competitive advantage on a continuous basis for Business customers, emerging affluent and affluent customers.
Ensure the implementation of appropriate systems and operational procedures to support sales, track MIS and profitability.
Through regular trainings align frontline to focus products and revenue optimization.
Manage the card product proposition including revenue ownership for interchange
Selectively broaden product offerings to maximize “Share of Wallet” for Retail customers
Manage the development and implementation of strategies to cover Customers & Segments, Channels and Processes.
Drive the system towards service quality standards in an efficient operation where risks are well controlled (through product process re-engineering)
Plan and implement long and short-term direct and indirect promotions and account management strategies to perform different types of sales programs to achieve the annual targets of specific target segments and products.
Champion the evaluation and maintenance of credit approval criteria so as to maximize customer enrolment, properly balanced against credit risks and NPLs
Formulate and implement Business and Marketing Strategies in line with overall Retail Banking Business Goals. Conduct competitor analysis to ensure profitability of retail business is optimized
Ensure effective Internal Control systems are in place and related procedures and techniques are developed and implemented so as to minimise credit and other operational losses.

Acquisition

Create a formal and informal feedback systems to analyse product and transaction banking solutions performance.
Set business performance standards for acquisition and upsell, retention and profitability
Support all sales efforts by the sales teams to be the “Best in the Market” in terms of sales strategy development, In-branch / direct acquisition model and sales campaigns
Initiate development of strategies for cross sell existing customers.
Understand the needs Support where necessary, via joint customer calls and identify potential customers.
Plan and coordinate marketing and promotional initiatives (in liaison with Marketing Department) for the acquisition of new business

People Management

Providing overall leadership of the department and defining a framework for developing them into a high performing and engaged workforce, through managing their performance, motivating, coaching and training them accordingly.
Maintain a high performance at an average half yearly performance rating of 70% for the team.
Leave management for self, direct reports and cluster staff.
Level of own development plan maintenance.
Employee Engagement score.
Ensure training for self and direct reports as per policy

Key Competencies and Skills

Ability to multi-task and cope with tight deadlines in a high-pressure environment
Must be a self-starter and have an appreciation of business growth and priorities
High Leadership Skills
Problem solver
Good presentation skills.
Technology orientation
Ability to manage and implement change initiatives.
Strong inter-personal skills and leadership ability – encourages enthusiasm and team spirit.
Capacity to define problems; gather data, establish facts and draw valid conclusions
Analyze and interpret statistical data, focus on details, correlate various pieces of information, identify trends, and understand the reasons behind problems as well as successes
Generate effective solutions to problems while considering all aspects of situations
Strong interpersonal skills highly motivated and well organized; excellent oral and written communication skills
Ability to handle multiple tasks while prioritizing the importance of items in a fast paced environment
Flexible and adaptable – Ability to quickly adjust to new changing trends and remain effective when faced with new challenges and responsibilities.
Personal Ethics – Must be honest, fair, just but firm with self, and of high integrity
Pragmatic thinker – Ability to be practical and relate new ides to actual rational results

Minimum Qualifications, Knowledge and Experience

Bachelor’s degree from a recognized accredited university.
Master’s degree in strategic management or business administration, or other similar relevant qualification.
At least 5 years banking experience in cash management, transactional banking or product management at least 2 years should be at Senior Management level
In-depth knowledge of Retail products (SME and Personal Banking solutions).
Experience in business planning relating to sales, distribution and service.
Strong appreciation of banking operations, corporate, treasury, retail and transaction banking.

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Digital Product Manager at HF Group

Digital Product Manager

The Digital Product Manager will lead the development, delivery, and continuous optimization of digital products that enable HF Group’s transformation into a digitally enabled housing finance institution. This role is critical in building savings products in partnership with mobile operators, designing and refining the Tenant Purchase Scheme (TPS) digital platform, commercializing the digital property marketplace, participate in the core banking system (CBS) implementation and driving seamless integrations between the core banking system (CBS) and external platforms.

The role holder will translate business strategy into actionable product roadmaps, working closely with IT, Innovations, business, and partner teams to deliver user-centric solutions that scale. A strong focus on product-market fit, data-driven iteration, stakeholder collaboration, and commercial viability will be essential to driving adoption, revenue growth, and operational efficiency across HF Group’s digital ecosystem.

Deadline: 2026-03-04

Category: HFDI

Subsidiary: HFDI

Principle Accountabilities

Product Strategy & Discovery

Lead market research and user discovery to identify product opportunities in mobile-led savings, TPS digital workflows, property marketplace commercialization, and CBS-platform integrations.
Conduct feasibility assessments (technical, financial, regulatory, and commercial) to inform go/no-go decisions and product prioritization.
Define and communicate product vision, strategy, and roadmaps aligned with organizational objectives and market needs.

Product Development & Delivery

Partner with mobile operators (Safaricom, Airtel, Telkom) to co-create and launch digital savings products, ensuring seamless integration with HF Group’s CBS and compliance with regulatory requirements.
Drive the development and refinement of the Tenant Purchase Scheme (TPS) digital platform, including tenant onboarding, payment processing, document management, and end-to-end customer experience optimization.
Lead the commercialization of HF Group’s digital property marketplace, defining monetization models, vendor onboarding workflows, and user acquisition strategies.
Manage integrations between the core banking system (CBS) and external platforms including Boma Yangu, eCitizen, CRM, and partner APIs — ensuring data integrity, system reliability, and scalability.
Oversee the implementation of property management tools, rental collection automation, invoicing systems, office automation solutions, and knowledge management systems.

Product Growth & Optimization

Monitor product performance through user adoption metrics, engagement analytics, transaction volumes, and revenue attribution — translating insights into product improvements and feature prioritization.
Lead iterative product cycles informed by user feedback, A/B testing, and data analysis to continuously enhance user experience and commercial outcomes.
Design and execute go-to-market strategies in collaboration with marketing, sales, and customer service teams to drive user acquisition, activation, and retention.

Stakeholder Management & Cross-Functional Collaboration

Collaborate with internal teams (IT, Innovation, Marketing, Compliance, Finance, Customer Service, TPS Operations) and external partners (mobile operators, government entities, technology vendors) to ensure successful product delivery and adoption.
Manage vendor and partner relationships, including contract negotiations, SLA management, and performance tracking to ensure quality service delivery.
Serve as the primary product owner for digital initiatives, translating stakeholder requirements into clear product specifications and user stories for development teams.

Risk, Compliance & Security

Ensure all digital products comply with regulatory requirements including CBK guidelines, data protection laws (Data Protection Act, 2019), and industry standards for financial services and housing finance.
Proactively identify and mitigate product risks including security vulnerabilities, operational dependencies, and commercial viability concerns throughout the product lifecycle.
Work closely with compliance, legal, and IT security teams to embed risk management and regulatory adherence into product design and delivery processes.

Key Competencies and Skills

Technical Competencies

Product Lifecycle Management — from discovery through launch, growth, and maturity stages.
Digital Platforms & Integrations — understanding of APIs, webhooks, CBS architectures, and system interoperability.
Data Analytics & Product Metrics — proficiency with analytics tools (Google Analytics, Mixpanel, Tableau, Power BI) and ability to translate data into actionable product insights.
Agile & Scrum Methodologies — hands-on experience working in agile environments, writing user stories, managing backlogs, and facilitating sprint planning.
Commercial Acumen — ability to design monetization models, assess ROI, and balance user needs with business viability.
Regulatory & Compliance Awareness — understanding of financial services regulation, data privacy laws, and security best practices.

Leadership Competencies

Strategic Thinking & Vision — ability to connect product work to broader business strategy and articulate a compelling product vision.
Stakeholder Management — skilled at building relationships, managing expectations, and influencing without direct authority across diverse internal and external stakeholders.
Problem Solving & Decision Making — analytical and pragmatic approach to resolving ambiguity, prioritizing trade-offs, and making sound product decisions under uncertainty.
Communication & Presentation — clear, persuasive communicator able to present complex ideas to technical and non-technical audiences at all organizational levels.
User-Centric Mindset — deep empathy for users, commitment to understanding their needs, and passion for delivering exceptional user experiences.
Collaboration & Influence — proven ability to work effectively across functions, build consensus, and drive alignment in matrixed environments.

Minimum Qualifications, Knowledge and Experience

Academic & Professional

Bachelor’s degree in Business, Economics, Computer Science, Engineering, Information Systems, or related field.
Professional certification in Product Management (e.g., Certified Product Manager, Product Management Certificate) is strongly preferred.
Certification or training in Agile/Scrum methodologies is an added advantage.

Experience

Minimum 4–6 years in digital product management, fintech, proptech, or digital banking — with demonstrable experience launching and scaling digital products.
Proven track record of managing partnerships with mobile operators, payment platforms, or technology vendors.
Experience working with core banking systems, API integrations, and multi-platform ecosystems.
Background in agile product development with cross-functional teams (engineering, design, business, compliance)
Experience in housing finance, real estate technology, or financial services innovation is highly desirable.

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Team Leader Sales – Affordable Housing at HF Group

Team Leader Sales – Affordable Housing

The role holder is responsible for leading, motivating, and managing a team of Property Advisors to achieve and exceed sales targets. This role requires a strategic thinker with a passion for real estate and the ability to drive sales growth in a competitive market.

Deadline: 2026-03-15

Category: HFDI

Subsidiary: HFDI

Principle Accountabilities

Recruit, train, mentor and lead property advisors.
Using market research, develop sales and marketing plans which should include but not limited to various purchaser personas, sales scripts, play books (FAQs) in collaboration with Sales Manager.
In collaboration with the Agency & Partnerships unit, build the agency and branch business.
Prospecting markets for deployment of sales and marketing activities in collaboration with the customer service and outreach unit .
Lead teams in daily huddles using CRM dashboards, hold weekly 1:1 sessions and develop personalised growth plans with their direct reports. Foster a culture of accountability and continuous improvement.
Drive and oversee performance and consequence management over their direct reports with targeted training and coaching, while recognising high performance.
Oversee and ensure effective use of CRM system to track, manage, measure and optimize all customer interactions and data. Train team members on CRM best practices, ensuring accurate and timely data entry.
Ensure KYC (Know your customer) details comply with Anti-Money Laundering Policy.
Ensure satisfactory audit rating and net promoter score above 70%.
Ensure compliance to HF Group code of conduct, policies and procedures.
Traveling to various local and global locations as needed to conduct site visits, activations, events, networking etc.
Work collaboratively with both internal and external stakeholders.
Handling customer complaints, feedback and document them.
Ensure business continuity, develop leave management calendar, and succession planning.
Meet 40 hours training per year.

Key Competencies and Skills

Proven work experience as a property advisor/ Team Leader
Knowledge of CRM software and Microsoft Office Suite
Solid customer service attitude with excellent negotiation skills
Knowledge of KYC/AML compliance requirements
Customer centric
Astute product knowledge
Commercial acumen
Analytical skills
Leadership competencies
Performance Management
Strategic agility
Building talent and teams
Result orientation (drive for results)
Strong communication and team management skills
Strength in problem solving, issue-resolution and ability to work in a deadline-driven work environment.

Minimum Qualifications, Knowledge and Experience

Academic & Professional

Bachelor’s Degree in Sales and Marketing, Business Management or any relevant field.
Membership in Estate Agents Registration Board will be a plus.

Experience

A minimum of 4 years of experience in Real estate sales.
Team leadership experience of not less than one year.
Experience in the use of CRM management.

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Credit Evaluation Manager, Credit Card at HFC Limited

Credit Evaluation Manager, Credit Card

The Credit Manager, Credit Cards will be responsible for supporting the Business team in channelling out quality credit applications.

Deadline: 2026-02-28

Category: Credit

Subsidiary: HFC

Principle Accountabilities

Processes

Appraising borrower information to determine ability to service loan for purposes of adherence to the lending policy. This is done through various analysis templates depending on limits and nature of income of borrowers. (In i-apply). This includes but not limited to:

Identify loan product requested by the customer and the requirements.
Ensure the necessary KYC requirements have been adhered to, call backs on employment letters, statements etc. have been performed.
Conduct thorough analysis of financial statements and assessment of credit requests, through preparing spreadsheets and models.
Assess payment capacity
Assess collateral adequacy.
Review prevailing economic trends, and risk ratings, and applying the same in the appraisal process.
Bring out policy exceptions and breaches, recommend adequate mitigants, and seek necessary approvals.
Recommend, Approve, Refer or Decline requests for Credit Facilities in accordance with the Delegated Authority Mandate
Ensure compliance with all credit policy guidelines
Follow through with transactions to the end
Training teams one on one to reduce on back and forth
Develop various templates to guide the credit process
Handle audit queries emanating from the credit process
Monitor turnaround time on requests

Strategy

Setting card underwriting requirements
Reviewing acquisition, behaviour and fraud scorecards
Managing credit line increases/decreases
Monitoring delinquency trends (roll rates, flow rates)
Approving scorecard-based lending limits
Portfolio segmentation and credit card risk analytics
Working with collections on early-stage past-due accounts
Working closely with fraud teams to prevent card fraud
Understanding transaction monitoring and fraud patterns
Supporting the cards product team on new card launches
Limit assignment, and risk-based pricing models
Ensuring compliance with card-specific CBK guidelines
Managing credit card portfolio audits

Financial

Supporting the RO/RM’s to achieve set income targets (Interest income and Non-interest income)
Ensure the correct charges are applied
Ensure all excesses are fully provided
Manage office costs within reasonable levels
Cross sell bank products
Push on products that deliver quick income

People Management

Provide the interface between business and credit.
Give quality feedback to the business teams on the quality of applications and the areas of improvement.
Support the business teams in serving their customers in a timely manner customer by giving prompt feedback
Give business reports on loans processed and declined to help in decision-making.
Supporting branches in packaging credit proposals to ensure clarity for faster approval and adoption.

Key Competencies and Skills

Corporate Competence: Working knowledge of the Bank’s products, the Bank’s Credit policy and CBK Prudential Guidelines.
Financial analysis Skills: Ability to analyze and/or interpret financial statements, and advice accordingly.
Analytical business and investment appraisal Skills: Keen to detail and able to conceptualize financial investment proposals and provide viable solutions.
Technology Skills: Computer literate with proficiency in computerized financial analysis applications.
Industry knowledge: Candid knowledge of the various sectors of the economy and the investment opportunities
Goal driven and results oriented enjoys being measured, and judged by financial and other performance targets
Personal Ethics: Must be honest, fair and just with self and others, and demonstrates integrity in work and business contacts.
Communication Skills: Excellent written and verbal communication skills and presentation skills.
Interpersonal Skills: Must be a people’s person, with ability to interact with key contacts in finance sector.
Proactive Initiator: Must be pro-active, a self-starter and have the ability to see, grasp and advice on opportunities.

Minimum Qualifications, Knowledge and Experience

University Degree in a business-related field i.e. Economics, Commerce, Business Administration.
Professional Qualifications: Credit Management, Accounting (CPA K) or Banking Qualification (AKIB)
Minimum of 4 years’ experience in banking and financial analysis 2 of which must be credit department or credit related area.

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Collections Officer, Credit Cards at HF Group

To execute effective and timely collection of overdue credit card accounts, including monitoring minimum due payments, over-limit exposures, utilization trends, and repayment behaviour. The role ensures adherence to Visa/Mastercard scheme rules, CBK regulatory requirements, and HFC Bank policies. It involves proactive identification of delinquent accounts, recommending and implementing optimal action plans, handling and escalating fraud indicators, disputed transactions, suspicious card activity, and utilizing CMS and analytics dashboards to identify early risk signals. The officer supports the achievement of key card portfolio KPIs such as roll-rate control, over-limit regularization, charge-off prevention, and reduction of minimum-due defaults.

Deadline: 2026-02-28

Category: Credit

Subsidiary: HFC

Principle Accountabilities

Financial

Negotiating with clients and coming up with suitable exit strategies for delinquent Credit Cards within assigned portfolio.
Recommending delinquent Credit Cards to be placed on lock-up (classified/downgraded) and those to be exempted.
Telephonic Collections: Conduct high-volume outbound calling and obtaining PTPs.
Proactively identify delinquent cards; use analytics dashboards to flag suspicious cards, analyse utilization trends, behaviour scoring, and segmentation; recommend collection strategy improvements.
Management, collection and recovery of outstanding amounts under assigned portfolio of past due accounts with a view of roll rate control, over limit regularization, charge off prevention, and minimum due default reduction.
Achieve monthly recovery targets; review early arrears accounts and recommend action plans; implement action plans and monitor performance;
Reduce provisions and prevent NPL attrition on the Credit Card Portfolio.
Ensuring effective customer communication through calls, emails, issuance of demand letters and notices etc.

Internal Business Process

Manage card scheme relationships (Visa, Mastercard) including compliance, incentives, and strategic initiatives.
Work closely with technology and operations teams to deliver product enhancements and system improvements
Support audits, regulatory reviews, and scheme compliance activities
Collation and submission of quality data/reports in a timely manner or as may be required from time to time.
Meeting regulatory compliance requirements and consistency in adherence to and effective application of established policies, processes, procedures and tools in achieving optimal efficiency and cost effectiveness.
Optimal utilization of available technology e.g. collection system etc.
Accurate asset classification in the system
Audit ratings – Satisfactory
CBK Inspection ratings – Satisfactory

Customer & Process Control

Provide customers with account information; conduct customer call visits; handle and escalate fraud indicators, disputes, and suspicious activity; ensure accurate CPR reporting; maintain complete documentation; ensure compliance with card scheme rules and CBK guidelines.
Improve customer experience through faster turnaround times, and effective servicing.
Analyze customer behavior and insights to optimize offers and promotions
Quality of credit service standards and maintenance of TAT as per policy
Clear Communication and excellent relationship management in handling assigned portfolio of delinquent accounts.

People & Culture

Champion continuous learning and adoption of best practices in cards and payments.
Uphold HFC values
Self-development- participate in team learning and knowledge sharing.
Performance Management

Key Competencies and Skills

Solid understanding of credit card products, knowledge of credit card lifecycle
Understanding of CBK Prudential Guidelines and card-specific regulations.
Ability to analyse utilization, repayment behavior, roll rates, segmentation.
Fraud indicator identification and dispute handling.
Proficiency with CMS, collections systems, dialers, CRM systems and Microsoft Office Suite.
Strong negotiation skills and customer service attitude.
Knowledge of KYC/AML compliance requirements.
Portfolio monitoring and evaluation skills.
Analytical skills and commercial acumen.
Ability to evaluate credit risk and recommend repayment plans.
Ability to use analytics dashboards for risk detection.
Streetwise knowledge in handling diverse customer situations.
Resilience and ability to work under pressure.
Emotional intelligence and conflict-resolution skills.
Strong communication and interpersonal skills.
Time management and prioritization.
Integrity, confidentiality, and ethical behavior.
Teamwork, adaptability, and proactive problem solving.

Minimum Qualifications, Knowledge and Experience

Bachelor’s degree in Finance, Business, or a related field preferred.
3 years’ experience, two of which should be in credit / lending in a debt management / collection functions or Card Operations.
Experience with card management systems (CMS), Knowledge of Visa/Mastercard scheme rules and ability to extract and interpret delinquency and behavioural reports.

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Property Advisor -Affordable Housing at HF Group

The Property advisor is responsible for selling of properties listed with the digital property business unit (both private and publicly developed), guiding customers through the initial stages of the property acquisition process, and ensuring a smooth handover to onboarding and portfolio teams. The role involves follow-up on initial deposits, timely execution of offer letters and sale agreements. Ensuring the customer documentation is done on the system. This role is vital in driving uptake of properties, ensuring client satisfaction, and supporting the achievement of sales targets.

Deadline: 2026-03-15

Category: HFDI

Subsidiary: HFDI

Principle Accountabilities

Create systematic and consistent lead generation from project marketing efforts, cold calling, referrals, lead generation services and other forms of media. All engagements to be on the CRM.
Ensure that all client engagements from prospecting to closure are on the CRM.
Conduct surveys to identify price of competing properties on the real estate market and relay the same to their supervisor
Provide periodic (daily, weekly and monthly) sales reports (client pipeline) to company management on sales operations and generated returns using CRM systems
Build and maintain relationships with clients by providing support, information and guidance through the entire customer journey.
Participate in the promotion of property sales on organized events such as expos, site activations, mall activations among others.
Follow up and ensure the preparation and approval of documents such as application/booking forms, offer letters, sale agreements and transfer documents
Ensure compliance with real estate laws and policies when conducting property sales. Act with high levels of professionalism in all client engagements
Participate in internal and external trainings
Support both internal and external sales agents
Coordinate documentation with the legal liaison internally and, if necessary, engage the external lawyers on the legal documentation
Support the handover of the plot on site to the buyers
Carry out other related tasks as might be required from time to time.

Key Competencies and Skills

Excellent communication, influencing and negotiating skills
Good organization and administrative skills
High integrity
A strong team player
Ability to perform with minimal supervision
Ability to adopt a flexible approach to meet targets and the needs of the business
Strong coordination and follow-through
Customer-centric and responsive to client needs.

Academic & Professional

Bachelor’s Degree or Diploma in Business Administration, Marketing, or related field
A competent user of the Internet, Microsoft Outlook, Microsoft Word, Microsoft PowerPoint and Microsoft Excel
Experience in using customer relationship management tools
Must be ready to commence work immediately.
Estate Agents Registration Board (EARB) certification is an added advantage.

Experience

Minimum 2 years of experience in real estate sales
Prior experience with an insurance company or a bank is preferred

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Team Leader, Property Sales (Nanyuki) at HF Group

Team Leader, Property Sales (Nanyuki)

Deadline: 2026-02-17
Category: HFDI
Subsidiary: HFDI

Principle Accountabilities

Recruit, train, mentor and manage property advisors
Prospecting markets for deployments
CRM management – Lead management, follow up and reports
Broaden market base
Risk and compliance
Source activations points
Stakeholder management
Customer relationship management
Succession planning
Leadership Principal Outputs

Principal Outcomes for this Role

Implementation of Sales and Marketing strategy
Weekly reports on lead follow ups and engagements as per CRM.
Robust performance management
Market research and benchmarking
High productivity resulting to enhanced sales
High Team productivity
Data-driven management insights and sales reporting

Key Competencies and Skills

Technical competencies

Proven work experience as a property advisor/ Team Leader
Knowledge of CRM software and Microsoft Office Suite
Solid customer service attitude with excellent negotiation skills
Knowledge of KYC/AML compliance requirements
Customer centric
Astute product knowledge
Commercial acumen
Analytical skills

Leadership competencies

Performance Management
Strategic agility
Building talent and teams
Result orientation (drive for results)
Strong communication and team management skills
Strength in problem solving, issue-resolution and ability to work in a deadline-driven work environment.

Academic & Professional Qualifications

Bachelor’s Degree in Sales and Marketing, Business Management or any relevant field.t
Membership in Estate Agents Registration Board

Experience

A minimum of 4 years of experience in Real estate sales
Team leadership experience of not less than one year.
Experience in the use of CRM management

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Senior Manager, Card Business at HF Group

Senior Manager, Card Business

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail and Business Banking Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

Responsible for the formulation and execution of the strategic and commercial agenda for the Bank’s Cards business across Retail, SME, and commercial segments. The role has end‑to‑end ownership of the card’s portfolio (credit, debit, prepaid, and virtual cards), with accountability for growth, profitability, portfolio health, customer experience, and operational efficiency.

The role focuses on scaling card issuance and usage, optimizing card economics, strengthening partnerships with card schemes and ecosystem players, and embedding cards as a core payments and lending proposition within the Bank’s broader value chain.

Deadline: 2026-02-16

Category: Retail and Business Banking

Subsidiary: HFC

Principle Accountabilities

Financial Perspective

Develop and execute strategies to grow the cards portfolio while improving profitability and unit economics.
Drive revenue growth through interchange optimization, interest income, and fees.
Own and manage the Cards P&L including budgets, forecasts, and performance tracking.
Manage the end-to-end cards portfolio performance including acquisition, activation, spend, income, delinquency rates, attrition and retention against targets and implement corrective actions where required.
Achieve agreed targets on active cards, spend per active card, yield, IRF, and cost efficiency.
Optimize pricing structures, cost management, and scheme incentives to enhance returns.
Ensure adherence to regulatory, scheme, and internal policy requirements.
Collaborate with risk and credit teams to manage portfolio quality and credit performance.

Strategic Perspective

Formulate and execute the Bank’s Cards strategy aligned to the Retail and Business Banking agenda.
Define and manage the cards product roadmap across credit, debit, prepaid, and virtual cards.
Identify growth opportunities through segmentation, partnerships, co‑branding, new card propositions, features, and embedded value-added services.
Lead automation and digital transformation initiatives across card issuance, servicing, and dispute management.
Manage card scheme relationships (Visa, Mastercard) including compliance, incentives, and strategic initiatives.
Conduct market and competitor analysis to sustain competitiveness and innovation.
Develop and maintain merchant partnerships, co-branded cards, and loyalty programs.
Work closely with technology and operations teams to deliver product enhancements and system improvements
Support audits, regulatory reviews, and scheme compliance activities.

Acquisition

Drive card acquisition strategies across digital, branch, and partner channels.
Support sales, branch, and digital teams to drive card acquisition, activation, and usage.
Develop compelling customer value propositions across Retail, SME, and Corporate segments.
Improve customer experience through faster turnaround times, seamless onboarding, and effective servicing.
Partner with Marketing to drive card visibility, campaigns, and spend activation programs.
Analyze customer behavior and insights to optimize offers and promotions.
Drive merchant and ecosystem partnerships to increase acceptance and transaction volumes.

People Management

Provide leadership, direction, and motivation to the Cards team to deliver strategic and financial objectives.
Manage staff performance, coaching, and development to maintain a high‑performance culture.
Ensure appropriate resourcing, succession planning, and capability development.
Champion continuous learning and adoption of best practices in cards and payments.

Key Competencies and Skills

Technical Competencies

Deep understanding of card products, schemes, processing, and economics.
Strong financial analysis and P&L management capability.
Product development and lifecycle management expertise.
Data driven decision making and performance management.
Knowledge of CBK regulations and card scheme rules.

Behavioral Competencies

Strategic yet execution focused mindset.
High integrity and strong governance orientation.
Influential leader with strong stakeholder management skills.
Resilient, adaptable, and results driven.
Excellent communication and decision-making ability.

Minimum Qualifications, Knowledge and Experience

Academic Qualification

Bachelor’s degree from a recognized accredited university.
Master’s degree in Business Administration, Strategic Management, or related field (preferred).

Experience

Minimum 10 years’ experience in banking or financial services.
At least 5 years in a senior cards, payments, or consumer products leadership role.
Proven track record in building, managing, and scaling card portfolios.
Strong understanding of card economics, risk, fraud, and regulatory requirements.

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Property Activations Officer at HF Group

Property Activations Officer

The Property Activations Officer plays a key role in the planning, executing, and following up on events and activations that drive engagement and lead generation. This position is ideal for a detail-oriented professional with strong organizational skills and the ability to thrive in fast paced environments. The role holder will coordinate event logistics, manage on-site operations, and contribute to lead-generation efforts, working collaboratively to ensure each event and activation succeeds.

Deadline: 2026-02-13
Category: HFDI
Subsidiary: HFDI

Principle Accountabilities

Plan and organize a wide range of events, including conferences, workshops, seminars, and promotional activities.
Handle event logistics, such as venue selection, vendor management, equipment rental, catering arrangements etc.
Manage on-site event operations to create a seamless experience for attendees, including overseeing set-up, staffing, and troubleshooting any issues.
Collaborate with internal teams and external partners to ensure smooth and successful event execution.
Assist in developing and implementing creative activation campaigns to engage target audiences and generate leads.
Coordinate on-site activation activities, including staffing, promotional materials, and lead capture.
Contribute to activation strategies to ensure alignment with overall marketing objectives.
Capture and organize leads generated through events and activations.
Collaborate with relevant team members to ensure efficient lead capture and assignment for follow-up.
Assist in qualifying leads, providing pertinent information for Customer Success Manager (CSM) to facilitate effective follow-up.
Follow up on leads generated through events and activations.
Coordinate with CSM, Team Leaders, Project Managers and Sales Managers to ensure timely communication and support the conversion process.
Contribute to post-event analysis and reporting to identify areas for improvement.
Collect and analyze feedback from attendees to identify opportunities for improvement.
Prepare post-event reports and recommendations for future events.
Contribute to the development of best practices for event planning and execution.
Collect and analyze feedback from attendees to identify opportunities for improvement.

Key Competencies and Skills

Technical Competencies

In-depth knowledge of event planning tools, CRM systems etc.
Strong understanding of the real estate or property development industry.
Knowledge of digital marketing and social media platforms.
Experience in budgeting and financial management.
Knowledge of MS Office suite.

General Competencies

Results oriented.
Strong organizational skills.
Excellent planning skills.
Excellent interpersonal skills.
Problem solving skills.
Strong stakeholder management.
Strong business acumen.
Creative thinking.
Team management skills.

Minimum Qualifications, Knowledge and Experience

Bachelor’s degree in Marketing, Events Management, or a related field.
3 years of experience in event coordination or event management.
Strong organizational and time-management skills.
Excellent attention to detail and problem-solving abilities.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency with event planning software and tools.

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Manager – Financial Reporting (Insurance) at HFC Limited

Manager – Financial Reporting (Insurance)

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Finance Division. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The role sits within Group Finance and supports comprehensive finance needs for the insurance subsidiary (HFBI), the holding company (HF Group) and other inactive subsidiaries.

The role holder is expected to be experienced in financial reporting for banks and insurance companies and will be responsible for preparation of management accounts for the entities, financial reporting, credit control, planning and budgeting, internal and external audit for the entities and support the Head of Finance Shared Services with consolidation.

Deadline: 2026-02-09
Category: Finance
Subsidiary: HFC

Principle Accountabilities

I. Management Reporting

Ensure end of month processes and procedures are adhered to and period close done as per the policy
Ensure efficient and effective accruals for costs yet to be booked by the last day of each month
Prepare the management reports
Ensure that the TBs are reliable
Investigate system anomalies and work with system teams and vendor to resolve system issues
Ensure end of year processes and procedures are adhered to and year close done as per the pol
Performing monthly comparative statistical analyses of financial numbers, following up on unusual variances with business teams, and preparing highlights of the major variations

II. Financial Reporting

Prepare the financial reports to senior management and the board.
Prepare the audited financial reports for the insurance business, inactive entities and support with the consolidated financials
Preparation and submission of all relevant regulatory reports
Provide guidance on accounting requirement (IFRS) for insurance business and consolidations
Facilitate cross-functional learning programs on new accounting, reporting requirements

III. Coordination of internal and external audits

Ensure audit schedules requested by the auditors are timely provided.
Articulate management judgement to external and internal auditors on reporting standards, regulatory guidelines and internal controls
Ensure audit queries are handled and where necessary escalations done.
Assist to close finance related matters raised by external auditors.

IV. Credit control

Oversee premium collection & reconciliations
Ensure cover notes / policies lapse if premium timelines are breached
Provide guidance on and enforce approved credit periods for policyholders and employers

Principal Output for this Role

Monthly management reports
Quarterly publications
Internal and external audit liaison

Key Competencies and Skills

Advanced Ms Excel proficiency
Good understanding of IFRS 17
Good understanding of IRA regulations relevant to reporting
Excellent analytical skill
Ability to meet stringent deadlines
Good negotiation and interpersonal skills

Minimum Qualifications, Knowledge and Experience

Qualifications – Academic & Professional

Degree in business related field
CPA(K)
Registered member of the ICPAK

Experience

At least 5 – 7 years’ experience in financial reporting (of which at least 3 must have been in insurance and at least 2 preferably in banking financial reporting)
Advanced Ms Excel proficiency
Good understanding of IFRS 17
Good understanding of IRA regulations relevant to reporting
Experience in external audit for insurance companies and banks will be an added advantage
Prior user experience in SAP will be an added advantage

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Property Activations Officer at HF Group

Property Activations Officer

Deadline: 2026-02-13
Category: HFDI
Subsidiary: HFDI

Principle Accountabilities

Plan and organize a wide range of events, including conferences, workshops, seminars, and promotional activities.
Handle event logistics, such as venue selection, vendor management, equipment rental, catering arrangements etc.
Manage on-site event operations to create a seamless experience for attendees, including overseeing set-up, staffing, and troubleshooting any issues.
Collaborate with internal teams and external partners to ensure smooth and successful event execution.
Assist in developing and implementing creative activation campaigns to engage target audiences and generate leads.
Coordinate on-site activation activities, including staffing, promotional materials, and lead capture.
Contribute to activation strategies to ensure alignment with overall marketing objectives.
Capture and organize leads generated through events and activations.
Collaborate with relevant team members to ensure efficient lead capture and assignment for follow-up.
Assist in qualifying leads, providing pertinent information for Customer Success Manager (CSM) to facilitate effective follow-up.
Follow up on leads generated through events and activations.
Coordinate with CSM, Team Leaders, Project Managers and Sales Managers to ensure timely communication and support the conversion process.
Contribute to post-event analysis and reporting to identify areas for improvement.
Collect and analyze feedback from attendees to identify opportunities for improvement.
Prepare post-event reports and recommendations for future events.
Contribute to the development of best practices for event planning and execution.
Collect and analyze feedback from attendees to identify opportunities for improvement.

Key Competencies and Skills

Technical Competencies

In-depth knowledge of event planning tools, CRM systems etc.
Strong understanding of the real estate or property development industry.
Knowledge of digital marketing and social media platforms.
Experience in budgeting and financial management.
Knowledge of MS Office suite.

General Competencies

Results oriented.
Strong organizational skills.
Excellent planning skills.
Excellent interpersonal skills.
Problem solving skills.
Strong stakeholder management.
Strong business acumen.
Creative thinking.
Team management skills.

Minimum Qualifications, Knowledge and Experience

Bachelor’s degree in Marketing, Events Management, or a related field.
3 years of experience in event coordination or event management.
Strong organizational and time-management skills.
Excellent attention to detail and problem-solving abilities.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency with event planning software and tools.

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Project Manager at HFC Limited

The Project Manager will be responsible for the delivery of all projects within the group. These projects will vary from, internal developments, new system implementations and existing systems upgrades and modification. The role will be a highly interactive one and the Project Manager is expected to be the link between the business teams and the delivery teams as vendor teams.

Deadline: 2026-02-13
Category: ICT
Subsidiary: HFC

Principle Accountabilities

Receive and Update Projects and CRs on the Project Backlog: This involves keeping track of incoming projects and change requests (CRs) and ensuring they are documented and organized in a project backlog. Regular updates and prioritization
Project Prioritization as per the Project Prioritization Matrix: Using a predefined prioritization matrix, projects are ranked based on factors such as strategic alignment, business impact, resources required, and urgency.
Projects Baselining (Estimation of Resources and Efforts): Estimating the resources (both human and material) and effort required for each project, which helps in planning and allocation.
Determine if Project Will Be Internally or Externally Developed: Deciding whether the project will be handled internally by the organization’s teams or externally outsourced to third-party vendors.
Regular Status Update to Stakeholders on the Updated Projects and CRs Backlog: Providing stakeholders with consistent updates on the progress of projects and change requests, ensuring transparency and alignment.
Maintain and Update a Project Dashboard/Project Tracker for Projects in Motion: Keeping a visual representation of the project’s progress, milestones, and key performance indicators (KPIs) to monitor and communicate project health.
ITCC Coordination and Maintaining Minutes from the Discussion: Coordinating discussions and meetings with the IT Change Control (ITCC) board to review proposed changes and updates. Documenting meeting minutes helps keep a record of decisions and actions.
Establishing and Enforcing Quality Control Processes: Defining and implementing processes to ensure that the Core Banking System (or any project) adheres to predefined quality standards, both during development and after implementation.
Facilitating Communication Among Project Stakeholders: Acting as a bridge between different stakeholders, ensuring effective communication between team members, senior management, external partners, and any other relevant parties.
Identifying Potential Risks and Issues: Identifying potential challenges and risks that could arise during the project lifecycle that might impact successful delivery.
Developing and Implementing Risk Mitigation Strategies: Creating plans to mitigate the impact of identified risks, ensuring that the project can adapt to unexpected challenges
Resource Management: Allocate and manage resources, including project managers, team members, tools, and technologies, to ensure optimal utilization and productivity. Collaborate with HR to identify and recruit skilled project management professionals. Monitor resource availability and make adjustments as needed to meet project demands.
Procedure Standardization: Develop standardized project management procedures that cover project initiation, planning, execution, monitoring, and closure. Ensure that project teams follow these procedures consistently to maintain quality and predictability.
Governance and Compliance: Establish governance frameworks that define decision-making processes, escalation paths, and project oversight structures. Ensure projects adhere to regulatory requirements, industry standards, and organizational policies.

Key Competencies and Skills

Demonstrates in depth knowledge in Project Management Methodologies
Demonstrates knowledge in managing Agile projects
Demonstrate knowledge in governance management, reporting and running projects through the full cycle.

Minimum Qualifications, Knowledge and Experience

Bachelor’s degree in computer science or a relevant field.
Knowledge and Project Management Certification (Prince2 or PMP).
Certification and experience in Agile/Scrum
Proven experience as a PM delivering enterprise level software applications.
Experience managing a DevSecOps team will be an added advantage.
Experience managing projects for a Fintech organization, banking institution or in IT consulting.
Good understanding of emerging technologies and application of these in the financial services sector.

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Bancassurance Direct Sales Representative at HF Group

To provide complete and appropriate insurance solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.

Deadline: 2026-02-06

Category: HFBI

Subsidiary: HFBI

Principle Accountabilities

Present, promote and sell products to existing and prospective customers.
Establish, develop, and maintain positive business and customer relationships.
Reach out to customer leads through cold calling and continuously improve through feedback.
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Deliver the agreed upon sales targets and outcomes within agreed timelines.
Coordinate sales effort/activations with team members and other departments.
Analyze the territory/market’s potential, track sales and status reports.
Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
Keep abreast of best practices and promotional trends.
Any other duties as may be assigned from time to time.

Key Competencies and Skills

Excellent communication and interpersonal skills.
Excellent knowledge of MS office.
Excellent planning and organization skills.
Ability to work under pressure.
Excellent problem solving and decision-making skills.
Knowledgeable with industry’s rules and regulations.
Results driven and customer focused.
Basic understanding of the insurance industry and products.

Minimum Qualifications, Knowledge and Experience

Diploma from a reputable institution.
Certificate of proficiency in Insurance (COP).
Six months sales experience.

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Business Development Officer – Bancassurance at HF Group

Business Development Officer-Bancassurance

To provide complete and appropriate insurance solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.

Deadline: 2026-02-06

Category: HFBI

Subsidiary: HFBI

Principle Accountabilities

Present, promote and sell products to existing and prospective customers.
Establish, develop, and maintain positive business and customer relationships.
Execute new business acquisition, cross-selling, and upselling strategies.
Reach out to customer leads through cold calling and continuously improve through feedback.
Respond promptly to customer queries and claims issues in line with internal procedures.
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Deliver the agreed upon sales targets and outcomes within agreed timelines.
Coordinate sales effort/activations with team members and branch team.
Analyze the territory/market’s potential, track sales and status reports.
Assisting and supporting the Branch in meeting their allocated bancassurance sales target.
Supporting the branch to ensure 100% retention of existing bancassurance business.
Ensure all collateral and bank‑interest assets are appropriately insured with the bank’s interest properly noted.
Champion training and product awareness initiatives for branch staff.
Ensure customer satisfaction through timely delivery of documents and effective after-sales support.
Submit daily sales activity logs and performance reports to branch leadership and Bancassurance management.
Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
Keep abreast of best practices and promotional trends.
Any other duties as may be assigned from time to time.

Key Competencies and Skills

Excellent knowledge of MS office.
Excellent communication and interpersonal skills.
Relationship management skills and openness to feedback.
Excellent planning and organization skills.
Ability to work under pressure.
Excellent problem solving and decision-making skills.
Knowledgeable with industry’s rules and regulations.
Results driven and customer focused.
Basic understanding of the insurance industry and products.
Excellent selling, communication and negotiation skills.
Prioritizing, time management and organizational skills.
Ability to create and deliver presentations tailored to the audience needs.

Minimum Qualifications, Knowledge and Experience

Bachelor’s Degree from a reputable institution.
3 years sales experience.
Certificate of proficiency in Insurance (COP).
ACII or AIIK or progress towards the same will be an added advantage.

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Collections Manager, Asset Finance at HFC Limited

Collections Manager, Asset Finance

Managing the assigned portfolio at risk while implementing suitable debt management strategies so as to minimize impairment. A clearly defined strategy for following up and returning the accounts to full performing status must be documented on each name

Deadline: 2026-01-30
Category: Credit
Subsidiary: HFC

Principle Accountabilities

Financial

Reviewing and identifying AF accounts in early arrears and recommending the best plan of action for resolution.
Implementing approved remedial plans and monitoring performance of accounts to ensure that the allocated portfolio is rehabilitated.
Ensuring that loan accounts migration to the next adverse risk classification is reduced.
Conducting customer call visits to access business performance for SMEs and Corporate clients and filing call visit reports for management use.
Ensure accurate Collections Progress Reports (CPR) that is detailed on assigned portfolio are generated and reviewed per prescribed frequency.
Reduction of monthly loan provisioning amounts from current average as prescribed.
Coordinating with external service providers e.g. brokers, auctioneers, valuers, Tracking & insurance companies on the recovery process for assigned accounts where applicable as per TAT.
Receiving, reviewing and filing all loan related documents for continuous usage and access.
Maintaining a robust asset finance register for repossessed units in the various storage yards and sales records for all the auctioned units.
Responsible for the achievement of collections portfolio targets including collections, recoveries, case life and impairment management as per performance development plan
Lead detailed negotiations with customers, sometimes in conjunction with other internal & external stakeholders, regarding the agreement to, and implementation of strategy e.g. Settlement proposals etc.
Responsibility of negotiating and recommending settlement proposals of all Asset Finance loans, including recommending write offs to the appropriate authority.
Lead proactive formulation and implementation of strategies on Collections.
Manage relationships with customers in a manner which, through professional communication of often uncomfortable messages manages customer satisfaction and enhances the HFC Brand.
Manage politically sensitive customers and recover debts from them in a professional manner which leaves a good impression of them about the bank
Act as a reference point for Asset Finance Collections and credit teams for discussions on specific cases
Manage the achievement of service levels and quality including setting up Service Level agreements with internal providers and monitoring performance against them on a regular.

Internal business processes

Ensure that the necessary credit and other sanctions/approvals are obtained at the right levels for strategies, expenditure and impairments whenever necessary.
Manage the provisioning process in line with Bank and Regulatory policy for the Asset Finance portfolio.
Monitor the relationships with the bank’s service providers, especially with regards to service level agreements with them.
Ensure that all Asset Finance Collections files are properly maintained and have up to date file notes.
Ensure data integrity is maintained.
Manage relationships with external service providers who provide services to matters in Asset Finance.
Actively manage debtors, to ensure business and banking risk issues are addressed in a timely manner.
Develop network of contacts internally and also with local external professionals in order to maximize effectiveness in assisting customers
Ensure satisfactory internal and external audits.
Transfer account responsibility out of team when appropriate.

Customer

Work closely with clients and RM’s with a focus to remediate each vulnerable account or exposure in the Asset Finance portfolio.
Make customer visits and attend meetings held at/off Bank premises where appropriate.
Participate in strategy setting with internal and external Stakeholders to ensure that the appropriate Recoveries plan is adopted.

Key Competencies and Skills

Excellent knowledge of data analysis and forecasting models,
Solid analytical and decision-making skills, Leadership abilities
Advanced computer software skills, including Excel and financial reporting software
Knowledge of MS Office and core banking system
Good negotiating and influencing skills
Good credit risk and analytical skills
Good relationship management skills
Strong communication skills with emphasis on good listening skills.
Strong planning, coordination and time management skills
Strong commercial skills.
Proven capabilities in problem solving, situational analysis, creativity, negotiation and decision making.
Strong knowledge of banking laws and regulations, Central Bank prudential and risk management guidelines.
Strong financial analysis and loan underwriting and project management skills.
High level of technical competence in conducting financial analysis.
Maintain a thorough knowledge of credit services and a complete understanding of Credit Policy and Procedures.
Ability to work as a team on a number of simultaneous projects.
Performance Oriented
Goal driven and results oriented
Personal Ethics
Excellent written and verbal communication skills,
Report/proposal writing skills and presentation skills.
Great interpersonal skills with ability to interact with key stakeholders.
Must be a self-starter with ability to see, grasp and advice on opportunities, recommending areas of improvements.
Street wise knowledge.

Minimum Qualifications, Knowledge and Experience

Education:

Bachelor’s degree in finance, Accounting, Economics, Business Administration, or a related field.
Professional certification in Credit Management, CPA, ACCA, or CFA is an added advantage.

Experience:

5–8 years’ work experience in a bank or financial services institution of which at least 4years should have been in remedial management (Debt Collections and/or Recoveries).
Understanding of asset-based lending, insurance financing processes and loan portfolio management across customer segments

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Cash Officer, Cash Center at HFC Limited

Cash Officer, Cash Center.

To assist in the day-to-day smooth operation of the cash center by ensuring adherence to insured limits within the cash center, assisting in the repatriation, receipt, confirmation and sorting of all the cash handled at the cash center to ensure accuracy. Additional responsibility to assist in back-office operations as delegated.

Deadline: 2026-01-30
Category: Retail
Subsidiary: HFC

Principle Accountabilities

Ensure daily balancing and accuracy of cash held at the cash center.
Facilitate teller cash movement to and from the vault as per branch procedures while making sure that teller cash limits are well adhered to.
Attend to the offsite branches repatriation requests and ensuring that the same is expedited within timelines set as per the branch procedures.
Ensure the cash center holding limits are maintained at all times and making sure that cash is repatriated to CBK on time.
Ensure the cash center FX balances are sufficient and maintained within limits. This includes making sure that excess cash is repatriated to other HFC accounts held in other banks.
Acting as an ATM and Vault custodian while assisting in the loading and offloading. Also responsible for making sure that the ATM cash limits are adhered to.
Assisting in performing various teller transactions and customer service when called upon.
To attend to dormant accounts and accounts about to go dormant and customer’s queries by ensuring queries pertaining to their dormant accounts are acted on within the timelines stated.
Responsible for confirmation of cheques above 50k presented for payment on a daily basis while making sure that accurate records are maintained in the system.
Assist in customer data update exercise to ensure correct client data is maintained in the system.
Follow up on overdrawn accounts, accounts in arrears and ensure clients are engaged to regularize.

Key Competencies and Skills

Product Knowledge
Supervisory skills
IT skills
Numerical skills
Banking skills
Analytical skills
Report writing skills

Minimum Qualifications, Knowledge and Experience

Bachelors degree, in accounting
Two years’ experience as a teller.

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Portfolio Manager, Personal Banking at HFC Limited

Portfolio Manager, Personal Banking

Management of the Personal Banking Portfolio through analysis, monitoring, reporting and identifying analytical insights to ensure quality of the Personal Banking portfolio and guide business in making sound decisions regarding their products and revenue streams in line with the Bank’s Strategic objectives. The role provides PB portfolio information that helps derive more business, monitor portfolio performance per RM, build value propositions relevant to emerging affluent clients, work with credit team to manage risk appetite through monitoring performance against risk limits and prepare timely reports to senior management on PB performance.

Deadline: 2026-01-30
Category: Retail
Subsidiary: HFC

Principle Accountabilities

Product uptake – provide data insights on customer behavior and develop and implement uptake strategies that will improve customer retention and new activations that will increase products uptake at a customer level (PPC).
Portfolio Revenue Tracking – create and optimize product and customer value based on behavior, lifecycle and identify revenue optimization opportunities by analyzing existing customer behavior and core banking system efficiency and supporting processes for Personal Banking segment.
Track identified revenue initiatives implementation per portfolio and efficiency in portfolio management and in the Mass market clients who are engaged through digital platforms.
Analyzing productivity and performance reports for Personal Banking RMs and BBCs on a daily basis in support of business objectives and commitments/targets.
Ensure portfolio allocation is done to all relationship managed accounts and monitoring accounts in arrears for follow-up and recoveries on a weekly and monthly basis.
Digital Portfolio management – develop, operationalize a digital engagement model for the unmanaged personal banking book as well as a digital engagement schedule for all the personal banking clients.
Monitor data to ensure retention of clients, reduce churn and build a client handover process from the acquiring team to the relationship team.
Responsible for the virtual PB team (Tele-Sales) feeding them with data and campaigns for proper client engagement.
Work with marketing team to build client engagement data.
Ensure all client engagement data is scripted and implemented in the teams.
Derive data from existing client behavior to analyze client needs for additional product offering.
Peruse existing portfolios to identify opportunities that maximize portfolio revenue.
Monitor portfolio performance per RM for optimal ROI and identify areas of improvement.
Optimize Mass segment through digital engagement, product campaigns, potential additional business through historical analysis.
Team productivity and performance tracking.
Enhance engagement of the inactive and dormant book.
Manage loan provisions per portfolio and formulate ways to collect to minimize on additional IFRS provisions and build relationships to recoup write backs on the NPL accounts.
Support the scheme teams with portfolio data analysis for additional business.
Risk Management & Regulatory Compliance
Ensure the teams are well-informed of Product & Market Knowledge through segment trainings.
Monitor and improve NPS to gauge client satisfaction and loyalty.
Work with HR to build an RM onboarding readiness pack that will help the PB teams settle well in their roles

Key Competencies and Skills

Excellent knowledge in Big Data Analytics and visualization.
Excellent knowledge in CVP building and portfolio management
Excellent knowledge and skills in relevant databases and database scripting
Strong communication and creative problem-solving skills.
Good presentation skills
Ability to work with stakeholders to achieve business objectives.
Ability to meet tight deadlines.
Sound interpersonal, judgment and negotiation skills.
Good leadership skills and ability to influence teams.
Good grasp of Product knowledge, Credit Processes and Policy, Prudential guidelines and Portfolio Management processes
Data analytics, Statistics or Statistical modelling
Lending Risk Management
Scripting knowledge e.g. Excel Macros and SQL scripting
Presentation skills e.g. Power BI, MS Power Point and Report writings e.g. MS Word

Minimum Qualifications, Knowledge and Experience

Minimum 5 years working experience with exceptional background of utilizing data from diverse financial information systems to build models that inform organizational decision-making capabilities resulting to increased productivity.
Experience in CVP building, data mining for revenue maximization.
Experience in managing a sales and relationship management team.
Experience in data mining and business intelligence development and coming up with insights that can be used to derive business value.
Experience in the extraction, transformation and visualization of data using bank tools e.g. SQL, Python.
Bachelor’s degree in a Business-related field.
Certification in Computer Science & AI an added advantage

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Assistant Manager – Product Development at HFC Limited

Assistant Manager – Product Development

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Innovation & Digital Transformation Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The role holder will be playing a critical role in driving product vision, strategy, and execution within an agile environment. He/ She is responsible for defining user stories, prioritizing the product backlog, and ensuring that the development team delivers maximum value to the business and its customers. He/ She will work closely with Scrum Masters, Developers, UX/UI Designers, and Business Stakeholders to translate business requirements into actionable tasks and deliver customer-centric digital solutions.

Deadline: 2026-01-30
Category: Innovation & Digital Transformation
Subsidiary: HFC

Principle Accountabilities

Review and understand the current customer segments and product performance.
Translate business needs into detailed product/business requirements, user stories and process flows.
Maintain a well-defined product backlog, prioritizing features based on business value, customer impact, and technical feasibility.
Work closely with engineering, design, and other teams to ensure timely delivery.
Continuously work with the senior product owners and tribe lead to refine the product vision based on market trends, customer feedback, and strategic goals.
Write clear, concise, and actionable user stories and acceptance criteria.
Prioritize backlog items to ensure that the development team is focused on delivering the most valuable features.
Actively participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Review and accept completed stories, ensuring they meet the acceptance criteria and quality standards.
Monitor product performance using KPIs and analytics.
Gather customer feedback and iterate to improve product experience.
Track product performance, collect feedback, and use insights to guide data-driven decisions while reporting on both financial and non-financial metrics.
Incorporate design thinking principle in the product delivery life-cycle.

Key Competencies and Skills

Strong understanding of Agile methodologies (Scrum, Kanban) and product management principles.
Strong understanding of the design thinking methodology and has demonstrated experience applying.
Excellent communication, collaboration, and stakeholder management skills.
Knowledge of UX principles and data-driven decision-making.
Ability to translate business requirements into technical tasks.

Minimum Qualifications, Knowledge and Experience

Academic & Professional

Bachelor’s degree in Business, Information Technology, Computer Science, or a related field
Product Owner, Business Analysis, or Process Analysis certification is an added advantage

Experience

Minimum of 3 years’ experience as a Product Owner, Product Analyst, Business Analyst, or Process Analyst
Experience using product lifecycle and agile management tools (e.g., Jira, Trello)

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Branch Business Expansion Manager at HFC Limited

Branch Business Expansion Manager

The Branch Business Expansion Manager will oversee the end-to-end execution of strategic branch network expansion across HF Group. The role is responsible for planning, budgeting, managing vendor contracts, service level agreements (SLAs) and statutory compliance, ensuring cost-effectiveness, value-for-money, and operational efficiency whilst delivering major works such as branch network renovations, branch relocation and branch opening projects.

The position ensures projects are delivered on time, within budget, and to the highest standards of quality, safety, and regulatory compliance. In addition, the position supervises service contractors and staff, oversees repairs, revamps, installations, inspections, and general administration, and fosters staff development and training to ensure sustainable and efficient facility management across the Group’s branch network.

Deadline: 2026-01-23
Category: Retail
Subsidiary: HFC

Principle Accountabilities

Project Management:

Lead planning, design coordination, procurement, and execution of branch revamps, branch fit-outs, and expansion works.
Ensure projects are delivered within approved timelines, budgets (approx. KES 200M+), and quality standards.

Maintenance Oversight:

Develop and implement preventive and corrective maintenance schedules for Group facilities and equipment.
Oversee service contracts, repairs, and upgrades to ensure optimal building functionality.

Budget & Cost Control:

Prepare and monitor project and maintenance budgets; ensure cost efficiency and value-for-money procurement.
Track project expenditures and report variances to management.

Health, Safety & Compliance:

Enforce adherence to statutory, environmental, and occupational safety requirements.
Coordinate with regulators, auditors, and consultants to ensure full compliance.

Stakeholder Engagement:

Liaise with internal business units to capture user requirements and align infrastructure projects with strategic needs.
Manage external contractors, architects, engineers, and service providers for effective delivery.

Reporting & Documentation:

Maintain accurate project schedules, status reports, contract records, and compliance documentation.
Provide regular progress updates to Head, Branch Business and project steering committees.

Key Competencies and Skills

Proficiency in project management tools and software.
Knowledge of construction standards, building codes, and regulatory frameworks.
Strong financial acumen in Capex/Opex management.
Familiarity with property management systems and maintenance planning.
Understanding of health, safety, and environmental compliance requirements.
Strong leadership and people management skills.
Excellent written and oral communication skills.
Strong interpersonal and negotiation skills for managing diverse stakeholders.
Customer orientation with focus on staff and client experience.
Strategic thinking, problem-solving, and decision-making abilities.
Result-oriented, adaptable, and able to manage competing priorities.

Minimum Qualifications, Knowledge and Experience

Bachelor’s Degree in Construction Management, Facilities Management, Project Management, or related field.
Project Management Certification (PMP, PRINCE2, or equivalent) preferred.
Health, Safety & Environment (HSE) training/certification is an added advantage.
Minimum of 3-5 years’ proven experience in project and facilities management, with at least 2 years in a managerial capacity with experience in new bank branch opening
Demonstrated experience in managing multi-million-shilling construction, fit-outs and maintenance projects.
Strong vendor/contractor management and negotiation skills.
Experience in financial/budget management for capital projects.

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Marketing Executive – Properties at HFC Limited

Marketing Executive – Properties

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Marketing, Corporate Affairs and Sustainability Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The role holder is responsible for day-to-day execution of HF Properties Subsidiary’s go-to-market strategies as well as providing administrative support to the Marketing Team. The role is highly execution-focused and requires close collaboration with sales, digital and activation teams to drive demand, support sales velocity and ensure consistent, high-quality brand representation across all customer touchpoints.

Deadline: 2026-01-15

Category: Operations/Governance

Subsidiary: HFC

Principle Accountabilities

Execute ATL, BTL and digital marketing campaigns in line with approved marketing plans.
Support in the creation of marketing plans and budgets for assigned projects.
Collaborate with Digital Marketing to develop compelling social media and digital content for property campaigns.
Provide brand support to ensure correct brand materials are in circulation and old materials are de-flighted.
Track campaign performance and provide regular reporting on progress, outcomes and learnings.
Work closely with sales teams to co-ordinate events/activations through vendor engagement and drive timely event branding & set up
Ensure that marketing collateral such as brochures, flyers and banners are current, on-brand and fit for purpose, produced within agreed timelines and to desired quality and sufficient for planned activities.
Maintain appropriate stock levels of marketing materials and manage reprints where necessary.
Manage inventory with up to date records and documentation of all requisitions as per agreed KPIs.
Requisition fulfilment management – timely dispatch of requested marketing collateral to the business teams, as well as dispatch of items in stock.
Provide administrative support including procurement and vendor payment follow up, filing and departmental expenditure updates and electronic scanning of all departmental documents as briefed by Line Manager.

Key Competencies and Skills

General Competencies

Effective presentation and communication skills
Self-Starter and ability to work with minimal supervision.
Excellent organizational skills, with the ability to manage multiple priorities simultaneously.
Adaptable, flexible and comfortable handling a wide range of tasks in a dynamic environment.
Effective presentation and communication skills.
Good interpersonal skills
Good administrative skills
Strong business acumen

Technical Competencies

Basic Brand, Marketing, Communication, PR/Media, Event Management, Digital Media, Advertising, Client Account Management skills.
Proficient understanding of creative briefing/development, BTL design and production processes.
Proficiency in Microsoft Office applications and digital environments.
Driving license.

Minimum Qualifications, Knowledge and Experience

A business-related degree in marketing, Communication, Public Relations/Media Studies, Event Management or Digital Marketing.
3 years’ marketing experience, preferably in a fast-paced environment.

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Marketing & Customer Liaison Executive at HFC Limited

Marketing & Customer Liaison Executive

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our K-Mall Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The Marketing & Customer Experience Liaison Executive will play an important role in enhancing K-Mall’s brand visibility & visitor experience as well as tenant relations and overall customer experience. This role combines execution of the defined marketing & customer experience strategy to drive effective tenant engagement, attract high quality footfall and build K-Mall’s brand reputation as a preferred retail destination in the region.

The role holder is responsible for day-to-day execution of tactical K-Mall marketing and customer experience initiatives including but not limited to marketing campaigns, events and partnerships in collaboration with the Marketing, Corporate Affairs and Citizenship Division as well as planning of tenant engagement activities in pursuit of delivery of the overall K-Mall Strategy.

Deadline: 2026-01-15
Category: Operations/Governance
Subsidiary: HFDI

Principle Accountabilities

Brand & Marketing

Collaborate to develop and implement the K-Mall marketing strategy that promotes the K-Mall brand and its tenants.
Co-ordinate with the larger HF Marketing Team to ensure brand consistency & growth of brand love
Support Tenants and other stakeholder on their marketing initiatives.

Tenant Engagement & Liaison

Serve as the key communication link between mall management and tenants, ensuring timely and effective feedback loops.
Organize regular tenant engagement sessions, surveys and training forums to strengthen tenant relations and collaboration.
Track and address tenant concerns in co-ordination with relevant departments to ensure quick resolution.

Customer Experience

Design and implement customer engagement initiatives that enhance shopper satisfaction and loyalty.
Monitor and evaluate customer feedback, developing insights to improve mall experience and tenant performance.

Events & Activations

Conceptualize, plan, and execute footfall-attracting events, campaigns, and activations in collaboration with tenants and partners.
Manage event budgets, logistics, and post-event reporting to assess impact and ROI.

Partnerships & Revenue Generation

Identify and onboard strategic partners for co-branded events, sponsorships, and activations.
Drive initiatives that generate additional revenue for the mall through creative commercial collaborations.

Key Competencies and Skills

General Competencies

Strong communication and interpersonal skills.
Excellent organizational and planning abilities.
Creative thinker with a passion for customer engagement.
Proficiency in digital marketing tools and social media management.
Strong reporting, presentation, and analytical skills.
Ability to multitask and thrive in a fast-paced environment.
Strong business acumen.

Technical Competencies

Basic Brand, Marketing, Communication, PR/Media, Event Management, Digital Media, Advertising, Client Account Management skills.
Basic understanding of creative briefing/development, BTL design and production processes.
Proficiency in Microsoft Office applications and digital environments.

Minimum Qualifications, Knowledge and Experience

A business-related degree in Marketing, Communications, Public Relations/Media Studies, Event Management, Digital Marketing
Certification in Digital Marketing or related fields is an added advantage.
Minimum 3–5 years’ experience in marketing in a retail management, mall operations or customer relationship role.
Experience in digital marketing, content creation, or brand management is an added advantage.
Proven track record in event planning, partnership management and stakeholder engagement.

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Retail Credit Quality Assurance Officer at HF Group

The Retail Credit Quality Assurance Officer will be responsible for supporting the business by performing call back verification and gating function for quality of loan applications from branches. The job holder will ensure there is high level of processing applications to filter out fraudulent and suspicious applications.

The job holder will have overall responsibility of ensuring quality checks are done on personal banking applications and ensuring there is efficiency in handling the applications and management controls are in place. The job holder will also provide advice measures to mitigate risks associated with fraudulent and suspicious personal banking applications.

Principle Accountabilities

Relationship Management

Provide interface between Credit analysis, Bank assurance and Scheme administration
Support the Business teams in serving their customers in a timely manner by giving prompt feedback.
Providing quality feedback and reports on status of returned applications highlighting areas of concern and improvements.
Engage with the Scheme Companies to ensure proper confirmation of employee documents submitted for timely Loan processing.
Maintain the Scheme Lists and contact details

Credit Governance & Assurance

To ensure that proper checks are done on KYC documentation and call back as per policy through;

Ensuring loan applications have complete and valid KYC documentation in place.
Details on KYC documentations tally with other loan documents provided and in cases where they don’t, proper supporting documents/explanations have been provided.
Ensuring KYC documentation have been properly certified by the respective branch.
Performing call backs on loan documents which include introduction letters, bank statements, pay slips, change of pay points etc.
Undertake physical visits to the Employers’ offices where applicable.

To ensure that proper checks are done on KYC documentation and call back as per policy through;

Ensuring loan applications have complete and valid KYC documentation in place.
Details on KYC documentations tally with other loan documents provided and in cases where they don’t, proper supporting documents/explanations have been provided.
Ensuring KYC documentation have been properly certified by the respective branch.
Performing call backs on loan documents which include introduction letters, bank statements, pay slips, change of pay points etc.
Undertake physical visits to the Employers’ offices where applicable.
To ensure there is efficiency in processing personal banking loans in order to bring personal banking Turn over Time to less than 1 days through;
Progressing scheme Unsecured Personal Loans within 6 hours.
Progressing Non-Scheme Unsecured Personal Loans within 9 hours.
Progressing scheme Secured Personal Loans within 6 hours.
Progressing Non-scheme secured Personal Loans within 9 hours.
Ensuring there is an up to date register for contact details of scheme and approved companies.

To ensure there is up to date contact list and signatories for scheme and approved companies through;

Maintaining up to date register and custodianship for list of approved signatories for scheme and approved companies.
Continuously updating contact details for approved signatories for scheme and approved companies.

To carry out high level checks to reduce on the number of reworks from risk back to the governance team through;

Ensuring applications have complete documents and are thoroughly processed.
Performing call back on loan documents.
Coordinating with sales team and highlighting areas that need improvement.

To provide enough support to support on branch applications to reduce reworks to branches through;

Sharing regular, daily and Monthly reports sharing that highlight areas that need training and process improvement.
Identifying training needs and escalating the same to credit team.

Operations & Audits

Ensure compliance with all credit policy guidelines.
Follow through with transactions to the end.
Handle audit queries emanating from the credit governance process.
Championing implementation of credit processes that improve efficiency in the department.
Identify training needs on loan applications processing to reduce reworks and improve TAT.
Monitor turnaround time on requests for applications coming from sales team and the processing time between Credit Analysis and Evaluation.
Tracking of applications at conveyancing stage to ensure timely response by the concerned business team and meet the customer promise.

Revenue generation & Cost Management

Minimizing NPLs by ensuring there is no fraudulent and suspicious loan applications that are on boarded.
Supporting the RMs to achieve set income targets (Interest income and Non-interest income).
Manage office costs within reasonable levels.
Cross sell bank products through email, phone call and physical call backs.
Push on products that deliver quick income.

Key Competencies and Skills

Excellent written and oral communication skills.
Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
Basic analytical ability with active listening skills.
Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
Ability to maintain confidentiality of sensitive information.
Willingness to adapt to changing business needs and deadlines.
Professional Qualifications:
CPA / ACCA qualification.

Work Experience:

3-5 years banking experience 2 of which must have been in loans administration.
Knowledge of Credit and Operations.
Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
General knowledge in banking processes.

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Relationship Manager – Business Banking at HF Group

Principle Accountabilities

Ensure growth of the branch asset & liability books and profitability by working with and directing the branch sales team on activations, portfolio management, strategy adoption, customer visits and sales activities in general
Monitor non-performing loans and manage the same.
Setting up the branch business development strategy in line with company strategy and preparation of relevant reports to monitor and review performance
Ensure optimum team productivity and identify training needs of the team.
Cross-selling of HFC Banks products by establishing new relationships in order to grow both assets and liabilities book.
Maintaining customer relations by regular contact to ensure customer satisfaction and business continuity
To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC Compliant.
To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
To analyze loan applications by interviewing the customers.
To identify customers’ borrowing needs by interviewing so as to ensure selling of the right products.

Key Competencies and Skills

Technical and General Competencies:

Technical competencies: selling skills, analytical skills, negotiation skills, supervisory skills, IT Skills, report writing, communication skills and Product knowledge
General competencies: Team Work, Listening skills

Minimum Qualifications, Knowledge and Experience

EXPECTED MINIMUM QUALIFICATION

Education: A Business related degree
Experience: 3 years in Banking Industry

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Senior Relationship Manager, Real Estate Value Chain Sector at HF Group

Principle Accountabilities

Strategy

Responsible for developing a detailed strategy that would enable him/her grow and maintain a customer portfolio that will ensure the delivery of the business targets in accordance with the Department’s annual performance plans.
Support the drive of growth and opportunities in the assigned sectors.
Responsible for managing a portfolio of business banking customers, with accountability for sales, service, risk and operational delivery and acquisition of new to bank customers.

Business Development

Responsible for effectively executing all the agreed business development and growth strategies in accordance with the long, medium- and short-term plans of the Bank and as set by the Head of Business Banking. This will be done through active portfolio management and development by maintaining & growing existing income sources and meeting set targets for new business.

Credit

Responsible for building a high-quality client portfolio by effectively managing clients across the entire financing cycle.

Customers / Stakeholders

Deliver a high-quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customer or other professionals, and always acting according to the highest professional standards.
Ensure that client plans are co-ordinated and the respective support teams are in place with Critical Account objectives accepted, where applicable.
Take a proactive approach to client planning across the portfolio collaborating with product partners and senior management, as appropriate.
Establish an effective working relationship with the Risk Management teams, in order to validate the accuracy of the customer risk profile.
Ensure early identification of problem relationships and act where there are potential and existing problem accounts to protect HFC interests.

Portfolio management and Collection

Conduct review of the sector performance, addressing key mitigants and growth opportunities in the sectors.
Conduct consistent monitoring of deals to prevent defaults on client’s payment, alterations in the client’s business, and to be aware of forthcoming client’s financial needs.
To continuously be reassessing risks associated with the sector the client is in and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings
Contact the client immediately (meeting him/her in person if required) in the event of non-payment of a facility installment, and, if not resolved, take subsequent actions to recover credit in arrears according to Bank procedures.
Monitor facility accounts in arrears and work with the relevant Bank staff to reduce the portfolio at risk, and work with the Collections Unit to develop and implement recovery processes.

Operations/Compliance

Responsible for ensuring that his/her assigned portfolio is in compliance with Bank policies.

Key Competencies and Skills

Technical competencies: selling skills, analytical skills, negotiation skills, supervisory skills, IT Skills, report writing, communication skills and Product knowledge
General competencies: Team Work, Listening skills, Decision making skills, Accountability, Relating & networking skills, business acumen, Delivering results and meeting customer expectations, Verbal & written communication.

Minimum Qualifications, Knowledge and Experience

Education

Business related degree from an accredited university preferably with a major in Finance, Marketing and/or Economics;

Experience

At least five (5) years’ experience in banking, with proven experience of at least two (2) years in a similar position or at least 3 years banking experience and sales/marketing background, where he/she managed a portfolio of Business or Commercial/Corporate Banking clients.
Experience managing borrowing customers and analyzing financing proposals, especially for Business clients.

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Senior Relationship Manager, Water & Energy Sector at HF Group

Principle Accountabilities

Strategy

Responsible for developing a detailed strategy that would enable him/her grow and maintain a customer portfolio that will ensure the delivery of the business targets in accordance with the Department’s annual performance plans.
Support the drive of growth and opportunities in the assigned sectors.
Responsible for managing a portfolio of business banking customers, with accountability for sales, service, risk and operational delivery and acquisition of new to bank customers.

Business Development

Responsible for effectively executing all the agreed business development and growth strategies in accordance with the long, medium- and short-term plans of the Bank and as set by the Head of Business Banking. This will be done through active portfolio management and development by maintaining & growing existing income sources and meeting set targets for new business.

Credit

Responsible for building a high-quality client portfolio by effectively managing clients across the entire financing cycle.

dCustomers / Stakeholders

Deliver a high-quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customers or other professionals, and always acting according to the highest professional standards.
Ensure that client plans are coordinated and the respective support teams are in place with Critical Account objectives accepted, where applicable.
Take a proactive approach to client planning across the portfolio, collaborating with product partners and senior management, as appropriate.
Establish an effective working relationship with the Risk Management teams, in order to validate the accuracy of the customer risk profile.
Ensure early identification of problem relationships and act where there are potential and existing problem accounts to protect HFC interests.

Portfolio management and Collection

Conduct review of the sector performance, addressing key mitigants and growth opportunities in the sectors.
Conduct consistent monitoring of deals to prevent defaults on client’s payment, alterations in the client’s business, and to be aware of forthcoming client’s financial needs.
To continuously be reassessing risks associated with the sector the client is in and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings
Contact the client immediately (meeting him/her in person if required) in the event of non-payment of a facility installment, and, if not resolved, take subsequent actions to recover credit in arrears according to Bank procedures.
Monitor facility accounts in arrears and work with the relevant Bank staff to reduce the portfolio at risk, and work with the Collections Unit to develop and implement recovery processes.

Operations/Compliance

Responsible for ensuring that his/her assigned portfolio is in compliance with Bank policies.

Key Competencies and Skills

Technical competencies:

Selling skills
Analytical skills
Negotiation skills
Supervisory skills
IT Skills
Report writing
Communication skills
Product knowledge

General competencies:

Team Work
Listening skills
Decision-making skills
Accountability
Relating & networking skills
Business acumen
Delivering results and meeting customer expectations
Verbal & written communication.

Minimum Qualifications, Knowledge and Experience

Education

Business-related degree from an accredited university, preferably with a major in Finance, Marketing and/or Economics;

Experience

At least five (5) years’ experience in banking, with proven experience of at least two (2) years in a similar position or at least 3 years banking experience and sales/marketing background, where he/she managed a portfolio of Business or Commercial/Corporate Banking clients.
Experience managing borrowing customers and analyzing financing proposals, especially for Business clients.

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Head, Financial Planning & Controls at HF Group

Principle Accountabilities

Budgeting, Forecasting & Performance Management

Lead the budgeting, forecasting, and long-term financial planning processes.
Oversee monthly and quarterly performance reviews, variance analysis, and business insights for senior management.
Ensure timely preparation and distribution of monthly rolling forecasts for business units and legal entities.
Partner with business units to provide financial analysis and advisory support for strategic projects and investments.
Ensure timely and accurate segment reporting.
Own intra-company cost allocation frameworks and models.
Own inter-company cost recharge frameworks and models and ensure tax efficiency.

Balance Sheet & Capital Management

Manage balance sheet planning and capital optimization, including liquidity optimization in collaboration with Treasury and GM Finance.
Ensure that the bank has an effective ICAAP.
Own the Funds Transfer Pricing (FTP) processes.
Oversee preparation of ALCO, EXCO and board papers.
Prepare debt funding pitch decks

Financial Controls & Governance

Drive cost management initiatives, ensuring efficiency and alignment to strategic objectives.
Develop and maintain financial control frameworks across functions.
Build strong financial governance processes that support compliance with internal policies and regulatory requirements.
Ensure timely departmental policies reviews.
Oversee model governance for all models developed and managed in Finance.
Perform and oversee revenue assurance.
Maintain and update KPIs tracker for the Finance division.

Accounts Payable, Receivable & Reconciliations

Ensure vendors are paid timely and with optimal credit terms.
Ensure GL reconciliations are timely and that outstanding issues resolved promptly.
Ensure that the trial balance (TB) can be relied upon by all users.
Ensure accuracy of the Fixed Asset Register and its associated depreciation schedules
Ensure accurate maintenance of receivables records and reconciliations

Financial Information System

Ensure implementation of set system improvements (SAP and its integrations)
Collaborate with IT to ensure EoD processes are supportive of finance processes
Ensure GL variance between systems is resolved on a timely basis

Decision Support

Ensure timely and accurate preparation of dashboards and KPIs.
Provide thematic guidance to modelling teams.
Strengthen finance business partnership.
Review quarterly competitor analysis and present to management.
Create a roadmap for Robotic Process Automation (RPA) in Finance and collaborate with Innovations and IT teams.

Audits

Facilitate internal audits
Collaborate with Head of Financial & Regulatory Reporting to facilitate external audits
Ensure closure of internal and external audit findings

Team Management

Design a talent development program for the team
Ensure time performance measurement and management for the team
Mentor the team

Ad-hoc

Any other duty as assigned from time to time by the Finance and HFC leadership

Key Competencies and Skills

Results-oriented
Strong negotiation skills
High emotional intelligence
Excellent interpersonal skills
Highly analytical
Problem solving skills
Good communicator & excellent presentation skills
Team player

Minimum Qualifications, Knowledge and Experience

Academic and Professional

A business-related degree from a reputable institution preferably Finance, Accounting, Banking, data science or a related quantitative field.
CPA(K)
CFA, FRM, FRR, CIFA certifications will be an added advantage

Experience and Technical Skills

A minimum of 12 years’ experience in banking with hands on experience finance, internal audit, external audit, financial risk management, strategy.
4 years should be at management level.
Hands on experience in finance leadership
Experience in board relations
Experience in CBK relations

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Manager, Financial Planning & Analysis at HF Group

Principle Accountabilities

Assist in development of the annual budget and the medium-term strategic plan
Ensure timely budget variance reporting to all the departments
Preparation of ALCO, EXCO and board papers
Supporting ALM decisions with analysis and modeling
Updating and revising asset pricing models
Revenue assurance
Monitor the cash holding across the branch network for liquidity optimization
Ensure continuous revenue assurance and recommend opportunities to grow and diversify the business unit revenue
Preparation and timely distribution of segment reports to various departments
Prepare the monthly and annual budgets and rolling forecast for the business units and legal entities highlighting drivers expected to impact the business and the corrective actions required
Automating Finance Processes- Robotic Process Automation
Business performance analysis and presentation/sharing thereof to the leadership teams
Together with other departments develop the annual ICAAP
Help the head of unit to implement and monitor prudential capital management by setting capital KPIs for capital consumers and aligning ICAAP process with actual business strategy
Championing the FTP processes
Supporting partnerships between business unit and the finance department across all the departments
Budgeting and Budget control- Ensure the annual budgeting is done and continuously ensure budgetary discipline is adhered to by all departments
Conducting cost/benefit analysis as required and preparing comparative, analytical reports on the performance of the bank, Group and branches and reporting results to executive and management staff.
Conduct quarterly competitor analysis
Any other duty as assigned from time to time by the Finance and HFC leadership

Key Competencies and Skills

General Competencies

Results oriented
Excellent interpersonal skills
Highly analytical
Problem solving skills
Good communicator & excellent presentation skills
Team player

Minimum Qualifications, Knowledge and Experience

Academic & Professional

A business-related degree from a reputable institution preferably Finance, Accounting, Banking, data science or a related quantitative field.
CPA(K)
CFA, FRM, FRR, CIFA certifications will be an added advantage

Experience & Technical

A minimum of 7 years’ experience in banking with hands on experience in performance measurement and management, finance or financial risk management.
2 year should be at supervisory or management level.
Hands on experience in financial planning or performance management
Experience in senior management relations
Strong appreciation of accounting principles
Excellent Ms Excel skills
Strong Data & BI skills including SQL, EDW, PowerBI, Python, R
Team and or People Management

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Client Service Manager -Diaspora Banking at HF Group

Principle Accountabilities

Customer Experience
Manage all escalations related to diaspora support.
Identify customer needs not met by existing products and the implementation of new products and services.
Utilize the customer relationship management system aimed at customer acquisition, retention and maximizing on every relationship.
Manage the diaspora customer email -diaspora@hfgroup.co.ke
Ensure customers are well supported on e-channels uptake to promote utilization.
Ensure first contact resolution for all queries directed to you.
Achieve departmental NPS score of 60.
Collate customer feedback through interviews and online surveys to ensure that we meet customer expectations.
Follow-up on diaspora SLAs and TAT
Notify client about deposit renewals
Financial Performance
Educate clients on the features and benefits of all products
Cross sell products to clients based on the needs.
Support the diaspora Relationship Managers with account opening, loan processing, customer transactions and handling customer queries
Operational Effectiveness and Support
Assist in management of NPL for diaspora segment in collaboration with RMS.
Assist plan for diaspora engagements including webinars, activations, trips and events.
Close gaps/lapses identified; take corrective and preventative actions identified by audit, risk and compliance reviews; investigations or other assessment mechanisms within the agreed time frame.
Prepare and submit reports to the relevant stakeholders within agreed format and timelines
100% adherence to policies, procedures and statutory guidelines. Minimize exposure to bank wide risks; enforce zero tolerance to non-compliance with KYC and AML regulations
Achieving a ‘Good’ audit rating for the Diaspora Banking Proposition ensuring prompt thorough closure of all audit exceptions sited.
People, Learning and Growth
Proactively manage own learning and development.
Deliver performance objectives set. Institute immediate corrective action where performance is below par.
Championing team training on matters related to homeward proposition.

Key Competencies and Skills

Technical Competencies
Knowledge of Banking and Business Operations:
Compliance and Regulatory Framework:
Conceptual and Analytical Skills:
Product Knowledge
Business Acumen
Financial Acumen
Customer Engagement (internal & external)
Digital
Leadership
Commercial Banking
Industry Knowledge
Credit Analysis

Minimum Qualifications, Knowledge and Experience

Academic:

Bachelor’s degree from a recognized accredited university.
Certificate of Proficiency in Insurance (COP) will be an added advantage.
Being a CISI fellow is an added advantage.

Professional:

3-4 years’ working experience in a Customer Management role.
In-depth knowledge of the local and Diaspora Banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general commercial regulations and practices.
Appreciation of Diaspora Banking as a proposition.
Interaction/Understanding of CRM tools.

Read More & Apply

Property Sales Manager – Affordable Housing at HF Group

Principle Accountabilities

Sales Leadership

Lead recruitment, onboarding, training, coaching, and mentoring of a high-performing sales team (digital team sales leaders and digital property sales advisors).
Set clear individual and team sales goals, empowering teams to achieve set targets.
Oversee daily team huddles using CRM dashboards and hold weekly one-on-one sessions and growth plans with direct reports.
Manage productivity, performance, and consequence management for direct and indirect reports in line with set turnaround times (TATs).
Foster a positive team culture built on collaboration, accountability, and continuous improvement.

Marketing & Business Development

Establish and operationalize affordable housing site offices to drive on-ground sales and client engagement.
Set up Affordable Housing Desks in each branch as dedicated client touchpoints.
Design and implement annual marketing calendars with campaigns, activations, and events aligned to project timelines and targets.
Develop strategic sales playbooks, brochures, scripts, and presentations to support lead generation and conversion.
Monitor and analyze global and local real estate market trends, competitor activities, and advise management on emerging opportunities.
Collaborate with marketing, operations, admin, finance, and project management teams to deliver aligned business initiatives.

Operations & Compliance

Oversee and ensure effective use of the CRM system to track, manage, and optimize customer interactions and sales data.
Train team members on CRM best practices to ensure accurate and timely data entry for insights and improved customer engagement.
Ensure compliance with local laws, regulations, and company policies such as KYC, AML, and risk & compliance standards.
Act as the point of escalation for client issues, resolving concerns promptly to maintain satisfactory audit ratings and an NPS above 70%.

Stakeholder Engagement & Reporting

Build and maintain strong relationships with key stakeholders including customers, vendors, regulators, and internal teams.
Travel to project sites and branches for site visits, activations, events, and networking as needed.
Collaborate with cross-functional bank teams to cross-sell mortgages, current and savings accounts, digital financing solutions, and other bank products.
Provide regular reports to senior management on sales progress, project performance, and achievement of affordable housing targets.

Key Competencies and Skills

Technical Competencies

Proven work experience as a Property Sales Manager or equivalent.
Knowledge of CRM software and Microsoft Office Suite.
Experience with Boma Yangu Portal will be an added advantage.
Solid customer service attitude with excellent negotiation skills.
Knowledge of KYC/AML compliance requirements.
Knowledge of TCF (Treating Customers Fairly) principles.
Astute product knowledge.
Commercial acumen and prospecting skills.
Analytical skills.
Capability of managing multiple teams across multiple projects.

Leadership Competencies

Performance Management.
Strategic orientation.
Stakeholder influence and management.
Result orientation.
Strong communication and team management skills.
Strength in problem solving, issue-resolution and ability to work in a deadline-driven work environment.

Minimum Qualifications, Knowledge and Experience

Academic & Professional

Bachelor’s Degree in a Business-related field or any relevant field.
Membership with Estate Agents Registration Board is critical requirement.

Experience

A minimum of 7 years of relevant sales experience, 3 of which must be in a team management role.
Proven and successful ability to lead a group of sales personnel towards growth in enhanced sales volumes and enhanced revenue generation.
Experience in handling clients across all the income bands.
Own database of potential leads built over time.

Read More & Apply

Team Leader – Bancassurance DSR at HF Group

Principle Accountabilities

Business planning and growth

Drive achievement of set targets through customer growth and retention across all lines.
Plan, drive and monitor the Banca sales strategies through segment focus, customer focus needs-based selling.
Develop and refine sales toolkits, client materials and training to reflect the various target proposition.
Performance Management- Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets.
Cost management and Revenue Generation.
People management.
Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management.
Motivate, Coach and Energize the sales staff positively to deliver the best results.
Engage the team in constant Training to address training needs, implement training road maps to ensure an engaged Team.

Operational risk controls and procedure

Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles.
Ensure the team adheres to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices.
Ensure the team complies with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Principal Officer.
Tracking and monitoring of TAT for the segment and working with stakeholders to ensure targets are met.

People Management & administration

Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
Continuous review & appraisal of sales staff performance and immediate corrective action.
Ensure sales staff are motivated for maximum productivity.
Cultivate a team culture that enhances support for each other to ensure overall productivity.
Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
Ensure discipline and adherence to staff code of ethics by sales staff.
Ensure planned leave schedule & execution for branch sales staff.

Key Competencies and Skills

Computer/IT skills, including knowledge of Microsoft office applications e.g., Word; Excel; PowerPoint etc.
General knowledge in banking processes.
Experience business development, negotiation, and relationship management skills.
Excellent written and oral communication skills.
Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
Ability to take initiative and prioritize tasks; good time-management, organization, problem prevention and problem-solving skills.
Basic analytical ability with active listening skills.
Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
Ability to maintain confidentiality of sensitive information.
Willingness to adapt to changing business needs and deadlines.

Minimum Qualifications, Knowledge and Experience

Academic & Professional

Bachelor’s degree in Business, Finance, Insurance, Banking, Economics, or a related field from a recognized institution.
Certificate of Proficiency is mandatory.

Experience

Minimum of 3 years’ experience in sales management within the Insurance Industry.
In depth knowledge of bancassurance products, insurance regulations, and the banking environment.
Demonstrate ability to drive business growth, portfolio expansion and profitability.

Read More & Apply

Manager – Financial Reporting at HF Group

Principle Accountabilities

Management Reporting

Ensure end of month processes and procedures are adhered to and period close done as per the policy
Ensure efficient and effective accruals for costs yet to be booked by the last day of each month
Prepare the management reports for the Bank
Ensure end of year processes and procedures are adhered to and year close done as per the policy
Performing monthly comparative statistical analyses of financial numbers, following up on unusual variances with respective branch heads, and preparing written explanation of the major variations to the CFO

Financial Reporting

Coordinate the Preparation of financial reports to senior management and the board.
Collaborate in preparation of Audited financial reports for all Group entities and the submission to all relevant regulatory bodies
Provide guidance on accounting requirement (IFRS) for exotic and vanilla financial products
Facilitate cross-functional learning programs on new accounting, reporting requirements

Coordination of HFC internal and external audits

Ensure Audit schedules requested by the Auditors are timely provided.
Articulate management judgement to external and internal auditors on reporting standards and regulatory guidelines
Handle Audit queries are handled and where necessary escalations done.
Assist to close finance related matters raised by external auditors.

Key Competencies and Skills

Analytical Skills
Detail Oriented
Organizational Skills
Accounting Principles
Regulatory Compliance
Analytical Thinking
Project Management
Ethics and Integrity
Adaptability

Minimum Qualifications, Knowledge and Experience

Academic

Degree in business-related field
CPA(K)
Registered member of the ICPAK

Experience

At least 5 – 7 years’ experience in financial reporting
Advanced Ms Excel proficiency
Good understanding of Basel Accords
Excellent knowledge of accounting standards
Good understanding of CBK PGs
Excellent analytical skill
Ability to meet stringent deadlines
Good negotiation and interpersonal skills
Experience in external audit for banks will be an added advantage

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Security Operations Centre Analyst at HF Group

Principle Accountabilities

Monitor and analyze security events and alerts generated by the company’s security tools, such as SIEM (Security Information and Event Management) systems.
Respond to and investigate security incidents, including malware infections, phishing attempts, unauthorized access, and other potential threats.
Conduct in-depth analysis of security events to determine root causes and assess potential impacts.
Collaborate with IT and other departments to resolve incidents and implement preventative measures.
Perform vulnerability assessments and penetration testing to identify potential weaknesses in the network or systems.
Stay updated on emerging security threats and recommend improvements to enhance the company’s security posture.
Create detailed reports on security incidents, trends, and mitigation strategies for management and technical teams.
Ensure compliance with relevant security standards and regulations, such as GDPR, ISO 27001, and NIST.
Participate in the development and enhancement of security policies, procedures, and best practices

Key Competencies and Skills

The ideal candidate will have hands-on experience in cybersecurity, strong analytical skills, and familiarity with various security tools and protocols. General Competencies

Minimum Qualifications, Knowledge and Experience

Academic & Professional

Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field.
Certifications such as CompTIA Security+, CEH (Certified Ethical Hacker), or CISSP are highly desirable.

Experience

Proven experience as a SOC Analyst or in a similar cybersecurity role.
Strong understanding of network security, endpoint security, and threat detection techniques.
Experience with security tools such as SIEM platforms (Splunk, IBM QRadar, etc.), firewalls, IDS/IPS, and antivirus software.
Familiarity with incident response, forensic analysis, and malware investigation.
Knowledge of scripting and automation for security tasks (Python, Bash, etc.) is a plus.
Strong problem-solving and analytical skills with attention to detail.
Excellent communication and teamwork skills, with the ability to collaborate across departments.
Ability to work in a fast-paced environment and handle multiple security events simultaneously.

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Director – Strategy & Business Performance at HF Group

Principle Accountabilities

Corporate Strategy & Execution

Lead the design, refresh, and implementation of the Group’s corporate strategy.
Cascade strategic goals into divisional plans, KPIs, and performance scorecards.
Ensure alignment between the Group’s long-term vision and operational execution.
Monitor external trends and advise the executive team on strategic adjustments.

Growth, Innovation & Transformation

Identify new growth opportunities across business lines, markets, and channels.
Partner with the COO and Innovation Director to drive the Group’s innovation and digital transformation agenda.
Encourage experimentation, rapid prototyping, and continuous improvement.
Oversee strategic project portfolio, ensuring alignment with priorities and ROI.

Business & Financial Performance

Track Group performance against strategy using robust dashboards and KPIs.
Collaborate with the CFO and CRO to ensure financial sustainability and risk balance.
Optimize cost structures, operating models, and channel strategy for efficiency.

Data & Analytics Leadership

Spearhead enterprise-wide data and analytics strategy and governance.
Promote data-driven decision-making through insights, predictive analytics, and automation.
Oversee development of performance scorecards, customer insights, and operational analytics.

Research & Market Intelligence

Lead research into industry trends, competition, regulatory shifts, and customer behavior.
Translate research insights into actionable recommendations.
Guide corporate development, M&A, and new business model design.

Strategic Partnerships & Stakeholder Engagement

Engage development finance institutions (DFIs), impact investors, and regulators.
Support strategic communications with the board, shareholders, and external partners.
Coordinate capital raising and blended finance efforts aligned with strategic priorities.

ESG & Sustainability

Integrate ESG and climate risk into Group strategy and operations.
Drive adoption of sustainable finance instruments (e.g., green bonds, ESG-linked loans).
Align the Group with global ESG disclosure frameworks and impact metrics.

Change Management & Culture

Lead major transformation programs, ensuring organizational buy-in and sustained impact.
Develop and implement change management frameworks.
Foster a culture of agility, innovation, accountability, and continuous learning.

Key Competencies and Skills

Strategic Foresight & Planning: Ability to synthesize complex information into actionable strategic plans and anticipates future trends and translates them into business opportunities.
Business Acumen: Assesses the commercial viability of new business and financial opportunities, proactively looks for breakthrough opportunities that will dramatically generate new returns and seizes opportunities to build revenues and maximize profitability.
Leadership & Influence: Strong executive presence with ability to align cross-functional teams and influence stakeholders at all levels.
Innovation & Digital Fluency: Deep understanding of digital transformation, emerging technologies, and innovation processes.
Analytical & Data-Driven Decision Making: Strong quantitative and qualitative analytical skills. Proficient in working with data science, financial models and business analytics tools.
Execution & Results Orientation: Demonstrated track record of driving performance improvement and delivering outcomes.
Stakeholder & Relationship Management: Excellent communication, negotiation, and stakeholder engagement skills.

Minimum Qualifications, Knowledge and Experience

Master’s degree in Business Management, Strategy, Innovation, Technology Management or a relevant field.
Over 10+ years’ working experience, 5+ of which will be in a Senior management position.
Proven experience in strategic planning, innovation strategy or technology leadership roles.
Proven ability to navigate in enabling enterprise-wide digital transformation, re-imagining business models, and leveraging emerging technologies.
Track record of attaining targets of business growth and profitability in the financial services / banking sector and/or in FMCG sector.
Have appreciation and operating knowledge of the local and regional financial services industry, market and global trends and challenges.
Sound understanding of statutory and regulatory requirements of corporate governance, business and financial services.

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