Internship | Job Vacancies at HF Group

Team Leader, Property Sales (Nanyuki) at HF Group

Team Leader, Property Sales (Nanyuki)

HF Group is an integrated financial solutions provider that is registered as a non–operating holding company (under the Banking Act Cap.488) and regulated by the Central Bank of Kenya (CBK). HFDI, is the property development and investment subsidiary of HF Group. Over the years, HFDI has been involved in the development of landmark estates including Buruburu and Komarock.

The role holder is responsible for leading, motivating, and managing a team of Property Advisors to achieve and exceed sales targets. This role requires a strategic thinker with a passion for real estate and the ability to drive sales growth in a competitive market.

Deadline: 2026-02-17
Category: HFDI
Subsidiary: HFDI

Principle Accountabilities

Recruit, train, mentor and manage property advisors
Prospecting markets for deployments
CRM management – Lead management, follow up and reports
Broaden market base
Risk and compliance
Source activations points
Stakeholder management
Customer relationship management
Succession planning
Leadership Principal Outputs

Principal Outcomes for this Role

Implementation of Sales and Marketing strategy
Weekly reports on lead follow ups and engagements as per CRM.
Robust performance management
Market research and benchmarking
High productivity resulting to enhanced sales
High Team productivity
Data-driven management insights and sales reporting

Key Competencies and Skills

Technical competencies

Proven work experience as a property advisor/ Team Leader
Knowledge of CRM software and Microsoft Office Suite
Solid customer service attitude with excellent negotiation skills
Knowledge of KYC/AML compliance requirements
Customer centric
Astute product knowledge
Commercial acumen
Analytical skills

Leadership competencies

Performance Management
Strategic agility
Building talent and teams
Result orientation (drive for results)
Strong communication and team management skills
Strength in problem solving, issue-resolution and ability to work in a deadline-driven work environment.

Academic & Professional Qualifications

Bachelor’s Degree in Sales and Marketing, Business Management or any relevant field.t
Membership in Estate Agents Registration Board

Experience

A minimum of 4 years of experience in Real estate sales
Team leadership experience of not less than one year.
Experience in the use of CRM management

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Senior Manager, Card Business at HF Group

Senior Manager, Card Business

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail and Business Banking Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

Responsible for the formulation and execution of the strategic and commercial agenda for the Bank’s Cards business across Retail, SME, and commercial segments. The role has end‑to‑end ownership of the card’s portfolio (credit, debit, prepaid, and virtual cards), with accountability for growth, profitability, portfolio health, customer experience, and operational efficiency.

The role focuses on scaling card issuance and usage, optimizing card economics, strengthening partnerships with card schemes and ecosystem players, and embedding cards as a core payments and lending proposition within the Bank’s broader value chain.

Deadline: 2026-02-16

Category: Retail and Business Banking

Subsidiary: HFC

Principle Accountabilities

Financial Perspective

Develop and execute strategies to grow the cards portfolio while improving profitability and unit economics.
Drive revenue growth through interchange optimization, interest income, and fees.
Own and manage the Cards P&L including budgets, forecasts, and performance tracking.
Manage the end-to-end cards portfolio performance including acquisition, activation, spend, income, delinquency rates, attrition and retention against targets and implement corrective actions where required.
Achieve agreed targets on active cards, spend per active card, yield, IRF, and cost efficiency.
Optimize pricing structures, cost management, and scheme incentives to enhance returns.
Ensure adherence to regulatory, scheme, and internal policy requirements.
Collaborate with risk and credit teams to manage portfolio quality and credit performance.

Strategic Perspective

Formulate and execute the Bank’s Cards strategy aligned to the Retail and Business Banking agenda.
Define and manage the cards product roadmap across credit, debit, prepaid, and virtual cards.
Identify growth opportunities through segmentation, partnerships, co‑branding, new card propositions, features, and embedded value-added services.
Lead automation and digital transformation initiatives across card issuance, servicing, and dispute management.
Manage card scheme relationships (Visa, Mastercard) including compliance, incentives, and strategic initiatives.
Conduct market and competitor analysis to sustain competitiveness and innovation.
Develop and maintain merchant partnerships, co-branded cards, and loyalty programs.
Work closely with technology and operations teams to deliver product enhancements and system improvements
Support audits, regulatory reviews, and scheme compliance activities.

Acquisition

Drive card acquisition strategies across digital, branch, and partner channels.
Support sales, branch, and digital teams to drive card acquisition, activation, and usage.
Develop compelling customer value propositions across Retail, SME, and Corporate segments.
Improve customer experience through faster turnaround times, seamless onboarding, and effective servicing.
Partner with Marketing to drive card visibility, campaigns, and spend activation programs.
Analyze customer behavior and insights to optimize offers and promotions.
Drive merchant and ecosystem partnerships to increase acceptance and transaction volumes.

People Management

Provide leadership, direction, and motivation to the Cards team to deliver strategic and financial objectives.
Manage staff performance, coaching, and development to maintain a high‑performance culture.
Ensure appropriate resourcing, succession planning, and capability development.
Champion continuous learning and adoption of best practices in cards and payments.

Key Competencies and Skills

Technical Competencies

Deep understanding of card products, schemes, processing, and economics.
Strong financial analysis and P&L management capability.
Product development and lifecycle management expertise.
Data driven decision making and performance management.
Knowledge of CBK regulations and card scheme rules.

Behavioral Competencies

Strategic yet execution focused mindset.
High integrity and strong governance orientation.
Influential leader with strong stakeholder management skills.
Resilient, adaptable, and results driven.
Excellent communication and decision-making ability.

Minimum Qualifications, Knowledge and Experience

Academic Qualification

Bachelor’s degree from a recognized accredited university.
Master’s degree in Business Administration, Strategic Management, or related field (preferred).

Experience

Minimum 10 years’ experience in banking or financial services.
At least 5 years in a senior cards, payments, or consumer products leadership role.
Proven track record in building, managing, and scaling card portfolios.
Strong understanding of card economics, risk, fraud, and regulatory requirements.

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Property Activations Officer at HF Group

Property Activations Officer

The Property Activations Officer plays a key role in the planning, executing, and following up on events and activations that drive engagement and lead generation. This position is ideal for a detail-oriented professional with strong organizational skills and the ability to thrive in fast paced environments. The role holder will coordinate event logistics, manage on-site operations, and contribute to lead-generation efforts, working collaboratively to ensure each event and activation succeeds.

Deadline: 2026-02-13
Category: HFDI
Subsidiary: HFDI

Principle Accountabilities

Plan and organize a wide range of events, including conferences, workshops, seminars, and promotional activities.
Handle event logistics, such as venue selection, vendor management, equipment rental, catering arrangements etc.
Manage on-site event operations to create a seamless experience for attendees, including overseeing set-up, staffing, and troubleshooting any issues.
Collaborate with internal teams and external partners to ensure smooth and successful event execution.
Assist in developing and implementing creative activation campaigns to engage target audiences and generate leads.
Coordinate on-site activation activities, including staffing, promotional materials, and lead capture.
Contribute to activation strategies to ensure alignment with overall marketing objectives.
Capture and organize leads generated through events and activations.
Collaborate with relevant team members to ensure efficient lead capture and assignment for follow-up.
Assist in qualifying leads, providing pertinent information for Customer Success Manager (CSM) to facilitate effective follow-up.
Follow up on leads generated through events and activations.
Coordinate with CSM, Team Leaders, Project Managers and Sales Managers to ensure timely communication and support the conversion process.
Contribute to post-event analysis and reporting to identify areas for improvement.
Collect and analyze feedback from attendees to identify opportunities for improvement.
Prepare post-event reports and recommendations for future events.
Contribute to the development of best practices for event planning and execution.
Collect and analyze feedback from attendees to identify opportunities for improvement.

Key Competencies and Skills

Technical Competencies

In-depth knowledge of event planning tools, CRM systems etc.
Strong understanding of the real estate or property development industry.
Knowledge of digital marketing and social media platforms.
Experience in budgeting and financial management.
Knowledge of MS Office suite.

General Competencies

Results oriented.
Strong organizational skills.
Excellent planning skills.
Excellent interpersonal skills.
Problem solving skills.
Strong stakeholder management.
Strong business acumen.
Creative thinking.
Team management skills.

Minimum Qualifications, Knowledge and Experience

Bachelor’s degree in Marketing, Events Management, or a related field.
3 years of experience in event coordination or event management.
Strong organizational and time-management skills.
Excellent attention to detail and problem-solving abilities.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency with event planning software and tools.

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Manager – Financial Reporting (Insurance) at HFC Limited

Manager – Financial Reporting (Insurance)

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Finance Division. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The role sits within Group Finance and supports comprehensive finance needs for the insurance subsidiary (HFBI), the holding company (HF Group) and other inactive subsidiaries.

The role holder is expected to be experienced in financial reporting for banks and insurance companies and will be responsible for preparation of management accounts for the entities, financial reporting, credit control, planning and budgeting, internal and external audit for the entities and support the Head of Finance Shared Services with consolidation.

Deadline: 2026-02-09
Category: Finance
Subsidiary: HFC

Principle Accountabilities

I. Management Reporting

Ensure end of month processes and procedures are adhered to and period close done as per the policy
Ensure efficient and effective accruals for costs yet to be booked by the last day of each month
Prepare the management reports
Ensure that the TBs are reliable
Investigate system anomalies and work with system teams and vendor to resolve system issues
Ensure end of year processes and procedures are adhered to and year close done as per the pol
Performing monthly comparative statistical analyses of financial numbers, following up on unusual variances with business teams, and preparing highlights of the major variations

II. Financial Reporting

Prepare the financial reports to senior management and the board.
Prepare the audited financial reports for the insurance business, inactive entities and support with the consolidated financials
Preparation and submission of all relevant regulatory reports
Provide guidance on accounting requirement (IFRS) for insurance business and consolidations
Facilitate cross-functional learning programs on new accounting, reporting requirements

III. Coordination of internal and external audits

Ensure audit schedules requested by the auditors are timely provided.
Articulate management judgement to external and internal auditors on reporting standards, regulatory guidelines and internal controls
Ensure audit queries are handled and where necessary escalations done.
Assist to close finance related matters raised by external auditors.

IV. Credit control

Oversee premium collection & reconciliations
Ensure cover notes / policies lapse if premium timelines are breached
Provide guidance on and enforce approved credit periods for policyholders and employers

Principal Output for this Role

Monthly management reports
Quarterly publications
Internal and external audit liaison

Key Competencies and Skills

Advanced Ms Excel proficiency
Good understanding of IFRS 17
Good understanding of IRA regulations relevant to reporting
Excellent analytical skill
Ability to meet stringent deadlines
Good negotiation and interpersonal skills

Minimum Qualifications, Knowledge and Experience

Qualifications – Academic & Professional

Degree in business related field
CPA(K)
Registered member of the ICPAK

Experience

At least 5 – 7 years’ experience in financial reporting (of which at least 3 must have been in insurance and at least 2 preferably in banking financial reporting)
Advanced Ms Excel proficiency
Good understanding of IFRS 17
Good understanding of IRA regulations relevant to reporting
Experience in external audit for insurance companies and banks will be an added advantage
Prior user experience in SAP will be an added advantage

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Property Activations Officer at HF Group

Property Activations Officer

Deadline: 2026-02-13
Category: HFDI
Subsidiary: HFDI

Principle Accountabilities

Plan and organize a wide range of events, including conferences, workshops, seminars, and promotional activities.
Handle event logistics, such as venue selection, vendor management, equipment rental, catering arrangements etc.
Manage on-site event operations to create a seamless experience for attendees, including overseeing set-up, staffing, and troubleshooting any issues.
Collaborate with internal teams and external partners to ensure smooth and successful event execution.
Assist in developing and implementing creative activation campaigns to engage target audiences and generate leads.
Coordinate on-site activation activities, including staffing, promotional materials, and lead capture.
Contribute to activation strategies to ensure alignment with overall marketing objectives.
Capture and organize leads generated through events and activations.
Collaborate with relevant team members to ensure efficient lead capture and assignment for follow-up.
Assist in qualifying leads, providing pertinent information for Customer Success Manager (CSM) to facilitate effective follow-up.
Follow up on leads generated through events and activations.
Coordinate with CSM, Team Leaders, Project Managers and Sales Managers to ensure timely communication and support the conversion process.
Contribute to post-event analysis and reporting to identify areas for improvement.
Collect and analyze feedback from attendees to identify opportunities for improvement.
Prepare post-event reports and recommendations for future events.
Contribute to the development of best practices for event planning and execution.
Collect and analyze feedback from attendees to identify opportunities for improvement.

Key Competencies and Skills

Technical Competencies

In-depth knowledge of event planning tools, CRM systems etc.
Strong understanding of the real estate or property development industry.
Knowledge of digital marketing and social media platforms.
Experience in budgeting and financial management.
Knowledge of MS Office suite.

General Competencies

Results oriented.
Strong organizational skills.
Excellent planning skills.
Excellent interpersonal skills.
Problem solving skills.
Strong stakeholder management.
Strong business acumen.
Creative thinking.
Team management skills.

Minimum Qualifications, Knowledge and Experience

Bachelor’s degree in Marketing, Events Management, or a related field.
3 years of experience in event coordination or event management.
Strong organizational and time-management skills.
Excellent attention to detail and problem-solving abilities.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency with event planning software and tools.

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Project Manager at HFC Limited

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our ICT Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The Project Manager will be responsible for the delivery of all projects within the group. These projects will vary from, internal developments, new system implementations and existing systems upgrades and modification. The role will be a highly interactive one and the Project Manager is expected to be the link between the business teams and the delivery teams as vendor teams.

Deadline: 2026-02-13
Category: ICT
Subsidiary: HFC

Principle Accountabilities

Receive and Update Projects and CRs on the Project Backlog: This involves keeping track of incoming projects and change requests (CRs) and ensuring they are documented and organized in a project backlog. Regular updates and prioritization
Project Prioritization as per the Project Prioritization Matrix: Using a predefined prioritization matrix, projects are ranked based on factors such as strategic alignment, business impact, resources required, and urgency.
Projects Baselining (Estimation of Resources and Efforts): Estimating the resources (both human and material) and effort required for each project, which helps in planning and allocation.
Determine if Project Will Be Internally or Externally Developed: Deciding whether the project will be handled internally by the organization’s teams or externally outsourced to third-party vendors.
Regular Status Update to Stakeholders on the Updated Projects and CRs Backlog: Providing stakeholders with consistent updates on the progress of projects and change requests, ensuring transparency and alignment.
Maintain and Update a Project Dashboard/Project Tracker for Projects in Motion: Keeping a visual representation of the project’s progress, milestones, and key performance indicators (KPIs) to monitor and communicate project health.
ITCC Coordination and Maintaining Minutes from the Discussion: Coordinating discussions and meetings with the IT Change Control (ITCC) board to review proposed changes and updates. Documenting meeting minutes helps keep a record of decisions and actions.
Establishing and Enforcing Quality Control Processes: Defining and implementing processes to ensure that the Core Banking System (or any project) adheres to predefined quality standards, both during development and after implementation.
Facilitating Communication Among Project Stakeholders: Acting as a bridge between different stakeholders, ensuring effective communication between team members, senior management, external partners, and any other relevant parties.
Identifying Potential Risks and Issues: Identifying potential challenges and risks that could arise during the project lifecycle that might impact successful delivery.
Developing and Implementing Risk Mitigation Strategies: Creating plans to mitigate the impact of identified risks, ensuring that the project can adapt to unexpected challenges
Resource Management: Allocate and manage resources, including project managers, team members, tools, and technologies, to ensure optimal utilization and productivity. Collaborate with HR to identify and recruit skilled project management professionals. Monitor resource availability and make adjustments as needed to meet project demands.
Procedure Standardization: Develop standardized project management procedures that cover project initiation, planning, execution, monitoring, and closure. Ensure that project teams follow these procedures consistently to maintain quality and predictability.
Governance and Compliance: Establish governance frameworks that define decision-making processes, escalation paths, and project oversight structures. Ensure projects adhere to regulatory requirements, industry standards, and organizational policies.

Key Competencies and Skills

Demonstrates in depth knowledge in Project Management Methodologies
Demonstrates knowledge in managing Agile projects
Demonstrate knowledge in governance management, reporting and running projects through the full cycle.

Minimum Qualifications, Knowledge and Experience

Bachelor’s degree in computer science or a relevant field.
Knowledge and Project Management Certification (Prince2 or PMP).
Certification and experience in Agile/Scrum
Proven experience as a PM delivering enterprise level software applications.
Experience managing a DevSecOps team will be an added advantage.
Experience managing projects for a Fintech organization, banking institution or in IT consulting.
Good understanding of emerging technologies and application of these in the financial services sector.

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Bancassurance Direct Sales Representative at HF Group

HF Group, has an exciting opportunity in our HFBI Subsidiary. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

To provide complete and appropriate insurance solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.

Deadline: 2026-02-06

Category: HFBI

Subsidiary: HFBI

Principle Accountabilities

Present, promote and sell products to existing and prospective customers.
Establish, develop, and maintain positive business and customer relationships.
Reach out to customer leads through cold calling and continuously improve through feedback.
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Deliver the agreed upon sales targets and outcomes within agreed timelines.
Coordinate sales effort/activations with team members and other departments.
Analyze the territory/market’s potential, track sales and status reports.
Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
Keep abreast of best practices and promotional trends.
Any other duties as may be assigned from time to time.

Key Competencies and Skills

Excellent communication and interpersonal skills.
Excellent knowledge of MS office.
Excellent planning and organization skills.
Ability to work under pressure.
Excellent problem solving and decision-making skills.
Knowledgeable with industry’s rules and regulations.
Results driven and customer focused.
Basic understanding of the insurance industry and products.

Minimum Qualifications, Knowledge and Experience

Diploma from a reputable institution.
Certificate of proficiency in Insurance (COP).
Six months sales experience.

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Business Development Officer – Bancassurance at HF Group

Business Development Officer-Bancassurance

To provide complete and appropriate insurance solutions for every customer in order to boost top-line revenue growth, customer acquisition levels and profitability.

Deadline: 2026-02-06

Category: HFBI

Subsidiary: HFBI

Principle Accountabilities

Present, promote and sell products to existing and prospective customers.
Establish, develop, and maintain positive business and customer relationships.
Execute new business acquisition, cross-selling, and upselling strategies.
Reach out to customer leads through cold calling and continuously improve through feedback.
Respond promptly to customer queries and claims issues in line with internal procedures.
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Deliver the agreed upon sales targets and outcomes within agreed timelines.
Coordinate sales effort/activations with team members and branch team.
Analyze the territory/market’s potential, track sales and status reports.
Assisting and supporting the Branch in meeting their allocated bancassurance sales target.
Supporting the branch to ensure 100% retention of existing bancassurance business.
Ensure all collateral and bank‑interest assets are appropriately insured with the bank’s interest properly noted.
Champion training and product awareness initiatives for branch staff.
Ensure customer satisfaction through timely delivery of documents and effective after-sales support.
Submit daily sales activity logs and performance reports to branch leadership and Bancassurance management.
Supply management with reports on customer needs, problems, interests, competitive activities and potential for new products and services.
Keep abreast of best practices and promotional trends.
Any other duties as may be assigned from time to time.

Key Competencies and Skills

Excellent knowledge of MS office.
Excellent communication and interpersonal skills.
Relationship management skills and openness to feedback.
Excellent planning and organization skills.
Ability to work under pressure.
Excellent problem solving and decision-making skills.
Knowledgeable with industry’s rules and regulations.
Results driven and customer focused.
Basic understanding of the insurance industry and products.
Excellent selling, communication and negotiation skills.
Prioritizing, time management and organizational skills.
Ability to create and deliver presentations tailored to the audience needs.

Minimum Qualifications, Knowledge and Experience

Bachelor’s Degree from a reputable institution.
3 years sales experience.
Certificate of proficiency in Insurance (COP).
ACII or AIIK or progress towards the same will be an added advantage.

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Collections Manager, Asset Finance at HFC Limited

Collections Manager, Asset Finance

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Credit Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

Managing the assigned portfolio at risk while implementing suitable debt management strategies so as to minimize impairment. A clearly defined strategy for following up and returning the accounts to full performing status must be documented on each name

Deadline: 2026-01-30
Category: Credit
Subsidiary: HFC

Principle Accountabilities

Financial

Reviewing and identifying AF accounts in early arrears and recommending the best plan of action for resolution.
Implementing approved remedial plans and monitoring performance of accounts to ensure that the allocated portfolio is rehabilitated.
Ensuring that loan accounts migration to the next adverse risk classification is reduced.
Conducting customer call visits to access business performance for SMEs and Corporate clients and filing call visit reports for management use.
Ensure accurate Collections Progress Reports (CPR) that is detailed on assigned portfolio are generated and reviewed per prescribed frequency.
Reduction of monthly loan provisioning amounts from current average as prescribed.
Coordinating with external service providers e.g. brokers, auctioneers, valuers, Tracking & insurance companies on the recovery process for assigned accounts where applicable as per TAT.
Receiving, reviewing and filing all loan related documents for continuous usage and access.
Maintaining a robust asset finance register for repossessed units in the various storage yards and sales records for all the auctioned units.
Responsible for the achievement of collections portfolio targets including collections, recoveries, case life and impairment management as per performance development plan
Lead detailed negotiations with customers, sometimes in conjunction with other internal & external stakeholders, regarding the agreement to, and implementation of strategy e.g. Settlement proposals etc.
Responsibility of negotiating and recommending settlement proposals of all Asset Finance loans, including recommending write offs to the appropriate authority.
Lead proactive formulation and implementation of strategies on Collections.
Manage relationships with customers in a manner which, through professional communication of often uncomfortable messages manages customer satisfaction and enhances the HFC Brand.
Manage politically sensitive customers and recover debts from them in a professional manner which leaves a good impression of them about the bank
Act as a reference point for Asset Finance Collections and credit teams for discussions on specific cases
Manage the achievement of service levels and quality including setting up Service Level agreements with internal providers and monitoring performance against them on a regular.

Internal business processes

Ensure that the necessary credit and other sanctions/approvals are obtained at the right levels for strategies, expenditure and impairments whenever necessary.
Manage the provisioning process in line with Bank and Regulatory policy for the Asset Finance portfolio.
Monitor the relationships with the bank’s service providers, especially with regards to service level agreements with them.
Ensure that all Asset Finance Collections files are properly maintained and have up to date file notes.
Ensure data integrity is maintained.
Manage relationships with external service providers who provide services to matters in Asset Finance.
Actively manage debtors, to ensure business and banking risk issues are addressed in a timely manner.
Develop network of contacts internally and also with local external professionals in order to maximize effectiveness in assisting customers
Ensure satisfactory internal and external audits.
Transfer account responsibility out of team when appropriate.

Customer

Work closely with clients and RM’s with a focus to remediate each vulnerable account or exposure in the Asset Finance portfolio.
Make customer visits and attend meetings held at/off Bank premises where appropriate.
Participate in strategy setting with internal and external Stakeholders to ensure that the appropriate Recoveries plan is adopted.

Key Competencies and Skills

Excellent knowledge of data analysis and forecasting models,
Solid analytical and decision-making skills, Leadership abilities
Advanced computer software skills, including Excel and financial reporting software
Knowledge of MS Office and core banking system
Good negotiating and influencing skills
Good credit risk and analytical skills
Good relationship management skills
Strong communication skills with emphasis on good listening skills.
Strong planning, coordination and time management skills
Strong commercial skills.
Proven capabilities in problem solving, situational analysis, creativity, negotiation and decision making.
Strong knowledge of banking laws and regulations, Central Bank prudential and risk management guidelines.
Strong financial analysis and loan underwriting and project management skills.
High level of technical competence in conducting financial analysis.
Maintain a thorough knowledge of credit services and a complete understanding of Credit Policy and Procedures.
Ability to work as a team on a number of simultaneous projects.
Performance Oriented
Goal driven and results oriented
Personal Ethics
Excellent written and verbal communication skills,
Report/proposal writing skills and presentation skills.
Great interpersonal skills with ability to interact with key stakeholders.
Must be a self-starter with ability to see, grasp and advice on opportunities, recommending areas of improvements.
Street wise knowledge.

Minimum Qualifications, Knowledge and Experience

Education:

Bachelor’s degree in finance, Accounting, Economics, Business Administration, or a related field.
Professional certification in Credit Management, CPA, ACCA, or CFA is an added advantage.

Experience:

5–8 years’ work experience in a bank or financial services institution of which at least 4years should have been in remedial management (Debt Collections and/or Recoveries).
Understanding of asset-based lending, insurance financing processes and loan portfolio management across customer segments

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Cash Officer, Cash Center at HFC Limited

Cash Officer, Cash Center.

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Retail Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

To assist in the day-to-day smooth operation of the cash center by ensuring adherence to insured limits within the cash center, assisting in the repatriation, receipt, confirmation and sorting of all the cash handled at the cash center to ensure accuracy. Additional responsibility to assist in back-office operations as delegated.

Deadline: 2026-01-30
Category: Retail
Subsidiary: HFC

Principle Accountabilities

Ensure daily balancing and accuracy of cash held at the cash center.
Facilitate teller cash movement to and from the vault as per branch procedures while making sure that teller cash limits are well adhered to.
Attend to the offsite branches repatriation requests and ensuring that the same is expedited within timelines set as per the branch procedures.
Ensure the cash center holding limits are maintained at all times and making sure that cash is repatriated to CBK on time.
Ensure the cash center FX balances are sufficient and maintained within limits. This includes making sure that excess cash is repatriated to other HFC accounts held in other banks.
Acting as an ATM and Vault custodian while assisting in the loading and offloading. Also responsible for making sure that the ATM cash limits are adhered to.
Assisting in performing various teller transactions and customer service when called upon.
To attend to dormant accounts and accounts about to go dormant and customer’s queries by ensuring queries pertaining to their dormant accounts are acted on within the timelines stated.
Responsible for confirmation of cheques above 50k presented for payment on a daily basis while making sure that accurate records are maintained in the system.
Assist in customer data update exercise to ensure correct client data is maintained in the system.
Follow up on overdrawn accounts, accounts in arrears and ensure clients are engaged to regularize.

Key Competencies and Skills

Product Knowledge
Supervisory skills
IT skills
Numerical skills
Banking skills
Analytical skills
Report writing skills

Minimum Qualifications, Knowledge and Experience

Bachelors degree, in accounting
Two years’ experience as a teller.

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Portfolio Manager, Personal Banking at HFC Limited

Portfolio Manager, Personal Banking

Management of the Personal Banking Portfolio through analysis, monitoring, reporting and identifying analytical insights to ensure quality of the Personal Banking portfolio and guide business in making sound decisions regarding their products and revenue streams in line with the Bank’s Strategic objectives. The role provides PB portfolio information that helps derive more business, monitor portfolio performance per RM, build value propositions relevant to emerging affluent clients, work with credit team to manage risk appetite through monitoring performance against risk limits and prepare timely reports to senior management on PB performance.

Deadline: 2026-01-30
Category: Retail
Subsidiary: HFC

Principle Accountabilities

Product uptake – provide data insights on customer behavior and develop and implement uptake strategies that will improve customer retention and new activations that will increase products uptake at a customer level (PPC).
Portfolio Revenue Tracking – create and optimize product and customer value based on behavior, lifecycle and identify revenue optimization opportunities by analyzing existing customer behavior and core banking system efficiency and supporting processes for Personal Banking segment.
Track identified revenue initiatives implementation per portfolio and efficiency in portfolio management and in the Mass market clients who are engaged through digital platforms.
Analyzing productivity and performance reports for Personal Banking RMs and BBCs on a daily basis in support of business objectives and commitments/targets.
Ensure portfolio allocation is done to all relationship managed accounts and monitoring accounts in arrears for follow-up and recoveries on a weekly and monthly basis.
Digital Portfolio management – develop, operationalize a digital engagement model for the unmanaged personal banking book as well as a digital engagement schedule for all the personal banking clients.
Monitor data to ensure retention of clients, reduce churn and build a client handover process from the acquiring team to the relationship team.
Responsible for the virtual PB team (Tele-Sales) feeding them with data and campaigns for proper client engagement.
Work with marketing team to build client engagement data.
Ensure all client engagement data is scripted and implemented in the teams.
Derive data from existing client behavior to analyze client needs for additional product offering.
Peruse existing portfolios to identify opportunities that maximize portfolio revenue.
Monitor portfolio performance per RM for optimal ROI and identify areas of improvement.
Optimize Mass segment through digital engagement, product campaigns, potential additional business through historical analysis.
Team productivity and performance tracking.
Enhance engagement of the inactive and dormant book.
Manage loan provisions per portfolio and formulate ways to collect to minimize on additional IFRS provisions and build relationships to recoup write backs on the NPL accounts.
Support the scheme teams with portfolio data analysis for additional business.
Risk Management & Regulatory Compliance
Ensure the teams are well-informed of Product & Market Knowledge through segment trainings.
Monitor and improve NPS to gauge client satisfaction and loyalty.
Work with HR to build an RM onboarding readiness pack that will help the PB teams settle well in their roles

Key Competencies and Skills

Excellent knowledge in Big Data Analytics and visualization.
Excellent knowledge in CVP building and portfolio management
Excellent knowledge and skills in relevant databases and database scripting
Strong communication and creative problem-solving skills.
Good presentation skills
Ability to work with stakeholders to achieve business objectives.
Ability to meet tight deadlines.
Sound interpersonal, judgment and negotiation skills.
Good leadership skills and ability to influence teams.
Good grasp of Product knowledge, Credit Processes and Policy, Prudential guidelines and Portfolio Management processes
Data analytics, Statistics or Statistical modelling
Lending Risk Management
Scripting knowledge e.g. Excel Macros and SQL scripting
Presentation skills e.g. Power BI, MS Power Point and Report writings e.g. MS Word

Minimum Qualifications, Knowledge and Experience

Minimum 5 years working experience with exceptional background of utilizing data from diverse financial information systems to build models that inform organizational decision-making capabilities resulting to increased productivity.
Experience in CVP building, data mining for revenue maximization.
Experience in managing a sales and relationship management team.
Experience in data mining and business intelligence development and coming up with insights that can be used to derive business value.
Experience in the extraction, transformation and visualization of data using bank tools e.g. SQL, Python.
Bachelor’s degree in a Business-related field.
Certification in Computer Science & AI an added advantage

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Assistant Manager – Product Development at HFC Limited

Assistant Manager – Product Development

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Innovation & Digital Transformation Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The role holder will be playing a critical role in driving product vision, strategy, and execution within an agile environment. He/ She is responsible for defining user stories, prioritizing the product backlog, and ensuring that the development team delivers maximum value to the business and its customers. He/ She will work closely with Scrum Masters, Developers, UX/UI Designers, and Business Stakeholders to translate business requirements into actionable tasks and deliver customer-centric digital solutions.

Deadline: 2026-01-30
Category: Innovation & Digital Transformation
Subsidiary: HFC

Principle Accountabilities

Review and understand the current customer segments and product performance.
Translate business needs into detailed product/business requirements, user stories and process flows.
Maintain a well-defined product backlog, prioritizing features based on business value, customer impact, and technical feasibility.
Work closely with engineering, design, and other teams to ensure timely delivery.
Continuously work with the senior product owners and tribe lead to refine the product vision based on market trends, customer feedback, and strategic goals.
Write clear, concise, and actionable user stories and acceptance criteria.
Prioritize backlog items to ensure that the development team is focused on delivering the most valuable features.
Actively participate in sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Review and accept completed stories, ensuring they meet the acceptance criteria and quality standards.
Monitor product performance using KPIs and analytics.
Gather customer feedback and iterate to improve product experience.
Track product performance, collect feedback, and use insights to guide data-driven decisions while reporting on both financial and non-financial metrics.
Incorporate design thinking principle in the product delivery life-cycle.

Key Competencies and Skills

Strong understanding of Agile methodologies (Scrum, Kanban) and product management principles.
Strong understanding of the design thinking methodology and has demonstrated experience applying.
Excellent communication, collaboration, and stakeholder management skills.
Knowledge of UX principles and data-driven decision-making.
Ability to translate business requirements into technical tasks.

Minimum Qualifications, Knowledge and Experience

Academic & Professional

Bachelor’s degree in Business, Information Technology, Computer Science, or a related field
Product Owner, Business Analysis, or Process Analysis certification is an added advantage

Experience

Minimum of 3 years’ experience as a Product Owner, Product Analyst, Business Analyst, or Process Analyst
Experience using product lifecycle and agile management tools (e.g., Jira, Trello)

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Branch Business Expansion Manager at HFC Limited

Branch Business Expansion Manager

The Branch Business Expansion Manager will oversee the end-to-end execution of strategic branch network expansion across HF Group. The role is responsible for planning, budgeting, managing vendor contracts, service level agreements (SLAs) and statutory compliance, ensuring cost-effectiveness, value-for-money, and operational efficiency whilst delivering major works such as branch network renovations, branch relocation and branch opening projects.

The position ensures projects are delivered on time, within budget, and to the highest standards of quality, safety, and regulatory compliance. In addition, the position supervises service contractors and staff, oversees repairs, revamps, installations, inspections, and general administration, and fosters staff development and training to ensure sustainable and efficient facility management across the Group’s branch network.

Deadline: 2026-01-23
Category: Retail
Subsidiary: HFC

Principle Accountabilities

Project Management:

Lead planning, design coordination, procurement, and execution of branch revamps, branch fit-outs, and expansion works.
Ensure projects are delivered within approved timelines, budgets (approx. KES 200M+), and quality standards.

Maintenance Oversight:

Develop and implement preventive and corrective maintenance schedules for Group facilities and equipment.
Oversee service contracts, repairs, and upgrades to ensure optimal building functionality.

Budget & Cost Control:

Prepare and monitor project and maintenance budgets; ensure cost efficiency and value-for-money procurement.
Track project expenditures and report variances to management.

Health, Safety & Compliance:

Enforce adherence to statutory, environmental, and occupational safety requirements.
Coordinate with regulators, auditors, and consultants to ensure full compliance.

Stakeholder Engagement:

Liaise with internal business units to capture user requirements and align infrastructure projects with strategic needs.
Manage external contractors, architects, engineers, and service providers for effective delivery.

Reporting & Documentation:

Maintain accurate project schedules, status reports, contract records, and compliance documentation.
Provide regular progress updates to Head, Branch Business and project steering committees.

Key Competencies and Skills

Proficiency in project management tools and software.
Knowledge of construction standards, building codes, and regulatory frameworks.
Strong financial acumen in Capex/Opex management.
Familiarity with property management systems and maintenance planning.
Understanding of health, safety, and environmental compliance requirements.
Strong leadership and people management skills.
Excellent written and oral communication skills.
Strong interpersonal and negotiation skills for managing diverse stakeholders.
Customer orientation with focus on staff and client experience.
Strategic thinking, problem-solving, and decision-making abilities.
Result-oriented, adaptable, and able to manage competing priorities.

Minimum Qualifications, Knowledge and Experience

Bachelor’s Degree in Construction Management, Facilities Management, Project Management, or related field.
Project Management Certification (PMP, PRINCE2, or equivalent) preferred.
Health, Safety & Environment (HSE) training/certification is an added advantage.
Minimum of 3-5 years’ proven experience in project and facilities management, with at least 2 years in a managerial capacity with experience in new bank branch opening
Demonstrated experience in managing multi-million-shilling construction, fit-outs and maintenance projects.
Strong vendor/contractor management and negotiation skills.
Experience in financial/budget management for capital projects.

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Marketing Executive – Properties at HFC Limited

Marketing Executive – Properties

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our Marketing, Corporate Affairs and Sustainability Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The role holder is responsible for day-to-day execution of HF Properties Subsidiary’s go-to-market strategies as well as providing administrative support to the Marketing Team. The role is highly execution-focused and requires close collaboration with sales, digital and activation teams to drive demand, support sales velocity and ensure consistent, high-quality brand representation across all customer touchpoints.

Deadline: 2026-01-15

Category: Operations/Governance

Subsidiary: HFC

Principle Accountabilities

Execute ATL, BTL and digital marketing campaigns in line with approved marketing plans.
Support in the creation of marketing plans and budgets for assigned projects.
Collaborate with Digital Marketing to develop compelling social media and digital content for property campaigns.
Provide brand support to ensure correct brand materials are in circulation and old materials are de-flighted.
Track campaign performance and provide regular reporting on progress, outcomes and learnings.
Work closely with sales teams to co-ordinate events/activations through vendor engagement and drive timely event branding & set up
Ensure that marketing collateral such as brochures, flyers and banners are current, on-brand and fit for purpose, produced within agreed timelines and to desired quality and sufficient for planned activities.
Maintain appropriate stock levels of marketing materials and manage reprints where necessary.
Manage inventory with up to date records and documentation of all requisitions as per agreed KPIs.
Requisition fulfilment management – timely dispatch of requested marketing collateral to the business teams, as well as dispatch of items in stock.
Provide administrative support including procurement and vendor payment follow up, filing and departmental expenditure updates and electronic scanning of all departmental documents as briefed by Line Manager.

Key Competencies and Skills

General Competencies

Effective presentation and communication skills
Self-Starter and ability to work with minimal supervision.
Excellent organizational skills, with the ability to manage multiple priorities simultaneously.
Adaptable, flexible and comfortable handling a wide range of tasks in a dynamic environment.
Effective presentation and communication skills.
Good interpersonal skills
Good administrative skills
Strong business acumen

Technical Competencies

Basic Brand, Marketing, Communication, PR/Media, Event Management, Digital Media, Advertising, Client Account Management skills.
Proficient understanding of creative briefing/development, BTL design and production processes.
Proficiency in Microsoft Office applications and digital environments.
Driving license.

Minimum Qualifications, Knowledge and Experience

A business-related degree in marketing, Communication, Public Relations/Media Studies, Event Management or Digital Marketing.
3 years’ marketing experience, preferably in a fast-paced environment.

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Marketing & Customer Liaison Executive at HFC Limited

Marketing & Customer Liaison Executive

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our K-Mall Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

The Marketing & Customer Experience Liaison Executive will play an important role in enhancing K-Mall’s brand visibility & visitor experience as well as tenant relations and overall customer experience. This role combines execution of the defined marketing & customer experience strategy to drive effective tenant engagement, attract high quality footfall and build K-Mall’s brand reputation as a preferred retail destination in the region.

The role holder is responsible for day-to-day execution of tactical K-Mall marketing and customer experience initiatives including but not limited to marketing campaigns, events and partnerships in collaboration with the Marketing, Corporate Affairs and Citizenship Division as well as planning of tenant engagement activities in pursuit of delivery of the overall K-Mall Strategy.

Deadline: 2026-01-15
Category: Operations/Governance
Subsidiary: HFDI

Principle Accountabilities

Brand & Marketing

Collaborate to develop and implement the K-Mall marketing strategy that promotes the K-Mall brand and its tenants.
Co-ordinate with the larger HF Marketing Team to ensure brand consistency & growth of brand love
Support Tenants and other stakeholder on their marketing initiatives.

Tenant Engagement & Liaison

Serve as the key communication link between mall management and tenants, ensuring timely and effective feedback loops.
Organize regular tenant engagement sessions, surveys and training forums to strengthen tenant relations and collaboration.
Track and address tenant concerns in co-ordination with relevant departments to ensure quick resolution.

Customer Experience

Design and implement customer engagement initiatives that enhance shopper satisfaction and loyalty.
Monitor and evaluate customer feedback, developing insights to improve mall experience and tenant performance.

Events & Activations

Conceptualize, plan, and execute footfall-attracting events, campaigns, and activations in collaboration with tenants and partners.
Manage event budgets, logistics, and post-event reporting to assess impact and ROI.

Partnerships & Revenue Generation

Identify and onboard strategic partners for co-branded events, sponsorships, and activations.
Drive initiatives that generate additional revenue for the mall through creative commercial collaborations.

Key Competencies and Skills

General Competencies

Strong communication and interpersonal skills.
Excellent organizational and planning abilities.
Creative thinker with a passion for customer engagement.
Proficiency in digital marketing tools and social media management.
Strong reporting, presentation, and analytical skills.
Ability to multitask and thrive in a fast-paced environment.
Strong business acumen.

Technical Competencies

Basic Brand, Marketing, Communication, PR/Media, Event Management, Digital Media, Advertising, Client Account Management skills.
Basic understanding of creative briefing/development, BTL design and production processes.
Proficiency in Microsoft Office applications and digital environments.

Minimum Qualifications, Knowledge and Experience

A business-related degree in Marketing, Communications, Public Relations/Media Studies, Event Management, Digital Marketing
Certification in Digital Marketing or related fields is an added advantage.
Minimum 3–5 years’ experience in marketing in a retail management, mall operations or customer relationship role.
Experience in digital marketing, content creation, or brand management is an added advantage.
Proven track record in event planning, partnership management and stakeholder engagement.

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Retail Credit Quality Assurance Officer at HF Group

The Retail Credit Quality Assurance Officer will be responsible for supporting the business by performing call back verification and gating function for quality of loan applications from branches. The job holder will ensure there is high level of processing applications to filter out fraudulent and suspicious applications.

The job holder will have overall responsibility of ensuring quality checks are done on personal banking applications and ensuring there is efficiency in handling the applications and management controls are in place. The job holder will also provide advice measures to mitigate risks associated with fraudulent and suspicious personal banking applications.

Principle Accountabilities

Relationship Management

Provide interface between Credit analysis, Bank assurance and Scheme administration
Support the Business teams in serving their customers in a timely manner by giving prompt feedback.
Providing quality feedback and reports on status of returned applications highlighting areas of concern and improvements.
Engage with the Scheme Companies to ensure proper confirmation of employee documents submitted for timely Loan processing.
Maintain the Scheme Lists and contact details

Credit Governance & Assurance

To ensure that proper checks are done on KYC documentation and call back as per policy through;

Ensuring loan applications have complete and valid KYC documentation in place.
Details on KYC documentations tally with other loan documents provided and in cases where they don’t, proper supporting documents/explanations have been provided.
Ensuring KYC documentation have been properly certified by the respective branch.
Performing call backs on loan documents which include introduction letters, bank statements, pay slips, change of pay points etc.
Undertake physical visits to the Employers’ offices where applicable.

To ensure that proper checks are done on KYC documentation and call back as per policy through;

Ensuring loan applications have complete and valid KYC documentation in place.
Details on KYC documentations tally with other loan documents provided and in cases where they don’t, proper supporting documents/explanations have been provided.
Ensuring KYC documentation have been properly certified by the respective branch.
Performing call backs on loan documents which include introduction letters, bank statements, pay slips, change of pay points etc.
Undertake physical visits to the Employers’ offices where applicable.
To ensure there is efficiency in processing personal banking loans in order to bring personal banking Turn over Time to less than 1 days through;
Progressing scheme Unsecured Personal Loans within 6 hours.
Progressing Non-Scheme Unsecured Personal Loans within 9 hours.
Progressing scheme Secured Personal Loans within 6 hours.
Progressing Non-scheme secured Personal Loans within 9 hours.
Ensuring there is an up to date register for contact details of scheme and approved companies.

To ensure there is up to date contact list and signatories for scheme and approved companies through;

Maintaining up to date register and custodianship for list of approved signatories for scheme and approved companies.
Continuously updating contact details for approved signatories for scheme and approved companies.

To carry out high level checks to reduce on the number of reworks from risk back to the governance team through;

Ensuring applications have complete documents and are thoroughly processed.
Performing call back on loan documents.
Coordinating with sales team and highlighting areas that need improvement.

To provide enough support to support on branch applications to reduce reworks to branches through;

Sharing regular, daily and Monthly reports sharing that highlight areas that need training and process improvement.
Identifying training needs and escalating the same to credit team.

Operations & Audits

Ensure compliance with all credit policy guidelines.
Follow through with transactions to the end.
Handle audit queries emanating from the credit governance process.
Championing implementation of credit processes that improve efficiency in the department.
Identify training needs on loan applications processing to reduce reworks and improve TAT.
Monitor turnaround time on requests for applications coming from sales team and the processing time between Credit Analysis and Evaluation.
Tracking of applications at conveyancing stage to ensure timely response by the concerned business team and meet the customer promise.

Revenue generation & Cost Management

Minimizing NPLs by ensuring there is no fraudulent and suspicious loan applications that are on boarded.
Supporting the RMs to achieve set income targets (Interest income and Non-interest income).
Manage office costs within reasonable levels.
Cross sell bank products through email, phone call and physical call backs.
Push on products that deliver quick income.

Key Competencies and Skills

Excellent written and oral communication skills.
Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
Basic analytical ability with active listening skills.
Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
Ability to maintain confidentiality of sensitive information.
Willingness to adapt to changing business needs and deadlines.
Professional Qualifications:
CPA / ACCA qualification.

Work Experience:

3-5 years banking experience 2 of which must have been in loans administration.
Knowledge of Credit and Operations.
Computer /IT skills, including knowledge of Microsoft office applications e.g. Word; Excel; PowerPoint etc.
General knowledge in banking processes.

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Relationship Manager – Business Banking at HF Group

Principle Accountabilities

Ensure growth of the branch asset & liability books and profitability by working with and directing the branch sales team on activations, portfolio management, strategy adoption, customer visits and sales activities in general
Monitor non-performing loans and manage the same.
Setting up the branch business development strategy in line with company strategy and preparation of relevant reports to monitor and review performance
Ensure optimum team productivity and identify training needs of the team.
Cross-selling of HFC Banks products by establishing new relationships in order to grow both assets and liabilities book.
Maintaining customer relations by regular contact to ensure customer satisfaction and business continuity
To review accounting opening forms and loan applications by scrutinizing the documents to ensure they are KYC Compliant.
To check data entry by verifying the data captured against source documents to ensure accuracy in data capture.
To analyze loan applications by interviewing the customers.
To identify customers’ borrowing needs by interviewing so as to ensure selling of the right products.

Key Competencies and Skills

Technical and General Competencies:

Technical competencies: selling skills, analytical skills, negotiation skills, supervisory skills, IT Skills, report writing, communication skills and Product knowledge
General competencies: Team Work, Listening skills

Minimum Qualifications, Knowledge and Experience

EXPECTED MINIMUM QUALIFICATION

Education: A Business related degree
Experience: 3 years in Banking Industry

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Senior Relationship Manager, Real Estate Value Chain Sector at HF Group

Principle Accountabilities

Strategy

Responsible for developing a detailed strategy that would enable him/her grow and maintain a customer portfolio that will ensure the delivery of the business targets in accordance with the Department’s annual performance plans.
Support the drive of growth and opportunities in the assigned sectors.
Responsible for managing a portfolio of business banking customers, with accountability for sales, service, risk and operational delivery and acquisition of new to bank customers.

Business Development

Responsible for effectively executing all the agreed business development and growth strategies in accordance with the long, medium- and short-term plans of the Bank and as set by the Head of Business Banking. This will be done through active portfolio management and development by maintaining & growing existing income sources and meeting set targets for new business.

Credit

Responsible for building a high-quality client portfolio by effectively managing clients across the entire financing cycle.

Customers / Stakeholders

Deliver a high-quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customer or other professionals, and always acting according to the highest professional standards.
Ensure that client plans are co-ordinated and the respective support teams are in place with Critical Account objectives accepted, where applicable.
Take a proactive approach to client planning across the portfolio collaborating with product partners and senior management, as appropriate.
Establish an effective working relationship with the Risk Management teams, in order to validate the accuracy of the customer risk profile.
Ensure early identification of problem relationships and act where there are potential and existing problem accounts to protect HFC interests.

Portfolio management and Collection

Conduct review of the sector performance, addressing key mitigants and growth opportunities in the sectors.
Conduct consistent monitoring of deals to prevent defaults on client’s payment, alterations in the client’s business, and to be aware of forthcoming client’s financial needs.
To continuously be reassessing risks associated with the sector the client is in and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings
Contact the client immediately (meeting him/her in person if required) in the event of non-payment of a facility installment, and, if not resolved, take subsequent actions to recover credit in arrears according to Bank procedures.
Monitor facility accounts in arrears and work with the relevant Bank staff to reduce the portfolio at risk, and work with the Collections Unit to develop and implement recovery processes.

Operations/Compliance

Responsible for ensuring that his/her assigned portfolio is in compliance with Bank policies.

Key Competencies and Skills

Technical competencies: selling skills, analytical skills, negotiation skills, supervisory skills, IT Skills, report writing, communication skills and Product knowledge
General competencies: Team Work, Listening skills, Decision making skills, Accountability, Relating & networking skills, business acumen, Delivering results and meeting customer expectations, Verbal & written communication.

Minimum Qualifications, Knowledge and Experience

Education

Business related degree from an accredited university preferably with a major in Finance, Marketing and/or Economics;

Experience

At least five (5) years’ experience in banking, with proven experience of at least two (2) years in a similar position or at least 3 years banking experience and sales/marketing background, where he/she managed a portfolio of Business or Commercial/Corporate Banking clients.
Experience managing borrowing customers and analyzing financing proposals, especially for Business clients.

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Senior Relationship Manager, Water & Energy Sector at HF Group

Principle Accountabilities

Strategy

Responsible for developing a detailed strategy that would enable him/her grow and maintain a customer portfolio that will ensure the delivery of the business targets in accordance with the Department’s annual performance plans.
Support the drive of growth and opportunities in the assigned sectors.
Responsible for managing a portfolio of business banking customers, with accountability for sales, service, risk and operational delivery and acquisition of new to bank customers.

Business Development

Responsible for effectively executing all the agreed business development and growth strategies in accordance with the long, medium- and short-term plans of the Bank and as set by the Head of Business Banking. This will be done through active portfolio management and development by maintaining & growing existing income sources and meeting set targets for new business.

Credit

Responsible for building a high-quality client portfolio by effectively managing clients across the entire financing cycle.

dCustomers / Stakeholders

Deliver a high-quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customers or other professionals, and always acting according to the highest professional standards.
Ensure that client plans are coordinated and the respective support teams are in place with Critical Account objectives accepted, where applicable.
Take a proactive approach to client planning across the portfolio, collaborating with product partners and senior management, as appropriate.
Establish an effective working relationship with the Risk Management teams, in order to validate the accuracy of the customer risk profile.
Ensure early identification of problem relationships and act where there are potential and existing problem accounts to protect HFC interests.

Portfolio management and Collection

Conduct review of the sector performance, addressing key mitigants and growth opportunities in the sectors.
Conduct consistent monitoring of deals to prevent defaults on client’s payment, alterations in the client’s business, and to be aware of forthcoming client’s financial needs.
To continuously be reassessing risks associated with the sector the client is in and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings
Contact the client immediately (meeting him/her in person if required) in the event of non-payment of a facility installment, and, if not resolved, take subsequent actions to recover credit in arrears according to Bank procedures.
Monitor facility accounts in arrears and work with the relevant Bank staff to reduce the portfolio at risk, and work with the Collections Unit to develop and implement recovery processes.

Operations/Compliance

Responsible for ensuring that his/her assigned portfolio is in compliance with Bank policies.

Key Competencies and Skills

Technical competencies:

Selling skills
Analytical skills
Negotiation skills
Supervisory skills
IT Skills
Report writing
Communication skills
Product knowledge

General competencies:

Team Work
Listening skills
Decision-making skills
Accountability
Relating & networking skills
Business acumen
Delivering results and meeting customer expectations
Verbal & written communication.

Minimum Qualifications, Knowledge and Experience

Education

Business-related degree from an accredited university, preferably with a major in Finance, Marketing and/or Economics;

Experience

At least five (5) years’ experience in banking, with proven experience of at least two (2) years in a similar position or at least 3 years banking experience and sales/marketing background, where he/she managed a portfolio of Business or Commercial/Corporate Banking clients.
Experience managing borrowing customers and analyzing financing proposals, especially for Business clients.

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Head, Financial Planning & Controls at HF Group

Principle Accountabilities

Budgeting, Forecasting & Performance Management

Lead the budgeting, forecasting, and long-term financial planning processes.
Oversee monthly and quarterly performance reviews, variance analysis, and business insights for senior management.
Ensure timely preparation and distribution of monthly rolling forecasts for business units and legal entities.
Partner with business units to provide financial analysis and advisory support for strategic projects and investments.
Ensure timely and accurate segment reporting.
Own intra-company cost allocation frameworks and models.
Own inter-company cost recharge frameworks and models and ensure tax efficiency.

Balance Sheet & Capital Management

Manage balance sheet planning and capital optimization, including liquidity optimization in collaboration with Treasury and GM Finance.
Ensure that the bank has an effective ICAAP.
Own the Funds Transfer Pricing (FTP) processes.
Oversee preparation of ALCO, EXCO and board papers.
Prepare debt funding pitch decks

Financial Controls & Governance

Drive cost management initiatives, ensuring efficiency and alignment to strategic objectives.
Develop and maintain financial control frameworks across functions.
Build strong financial governance processes that support compliance with internal policies and regulatory requirements.
Ensure timely departmental policies reviews.
Oversee model governance for all models developed and managed in Finance.
Perform and oversee revenue assurance.
Maintain and update KPIs tracker for the Finance division.

Accounts Payable, Receivable & Reconciliations

Ensure vendors are paid timely and with optimal credit terms.
Ensure GL reconciliations are timely and that outstanding issues resolved promptly.
Ensure that the trial balance (TB) can be relied upon by all users.
Ensure accuracy of the Fixed Asset Register and its associated depreciation schedules
Ensure accurate maintenance of receivables records and reconciliations

Financial Information System

Ensure implementation of set system improvements (SAP and its integrations)
Collaborate with IT to ensure EoD processes are supportive of finance processes
Ensure GL variance between systems is resolved on a timely basis

Decision Support

Ensure timely and accurate preparation of dashboards and KPIs.
Provide thematic guidance to modelling teams.
Strengthen finance business partnership.
Review quarterly competitor analysis and present to management.
Create a roadmap for Robotic Process Automation (RPA) in Finance and collaborate with Innovations and IT teams.

Audits

Facilitate internal audits
Collaborate with Head of Financial & Regulatory Reporting to facilitate external audits
Ensure closure of internal and external audit findings

Team Management

Design a talent development program for the team
Ensure time performance measurement and management for the team
Mentor the team

Ad-hoc

Any other duty as assigned from time to time by the Finance and HFC leadership

Key Competencies and Skills

Results-oriented
Strong negotiation skills
High emotional intelligence
Excellent interpersonal skills
Highly analytical
Problem solving skills
Good communicator & excellent presentation skills
Team player

Minimum Qualifications, Knowledge and Experience

Academic and Professional

A business-related degree from a reputable institution preferably Finance, Accounting, Banking, data science or a related quantitative field.
CPA(K)
CFA, FRM, FRR, CIFA certifications will be an added advantage

Experience and Technical Skills

A minimum of 12 years’ experience in banking with hands on experience finance, internal audit, external audit, financial risk management, strategy.
4 years should be at management level.
Hands on experience in finance leadership
Experience in board relations
Experience in CBK relations

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Manager, Financial Planning & Analysis at HF Group

Principle Accountabilities

Assist in development of the annual budget and the medium-term strategic plan
Ensure timely budget variance reporting to all the departments
Preparation of ALCO, EXCO and board papers
Supporting ALM decisions with analysis and modeling
Updating and revising asset pricing models
Revenue assurance
Monitor the cash holding across the branch network for liquidity optimization
Ensure continuous revenue assurance and recommend opportunities to grow and diversify the business unit revenue
Preparation and timely distribution of segment reports to various departments
Prepare the monthly and annual budgets and rolling forecast for the business units and legal entities highlighting drivers expected to impact the business and the corrective actions required
Automating Finance Processes- Robotic Process Automation
Business performance analysis and presentation/sharing thereof to the leadership teams
Together with other departments develop the annual ICAAP
Help the head of unit to implement and monitor prudential capital management by setting capital KPIs for capital consumers and aligning ICAAP process with actual business strategy
Championing the FTP processes
Supporting partnerships between business unit and the finance department across all the departments
Budgeting and Budget control- Ensure the annual budgeting is done and continuously ensure budgetary discipline is adhered to by all departments
Conducting cost/benefit analysis as required and preparing comparative, analytical reports on the performance of the bank, Group and branches and reporting results to executive and management staff.
Conduct quarterly competitor analysis
Any other duty as assigned from time to time by the Finance and HFC leadership

Key Competencies and Skills

General Competencies

Results oriented
Excellent interpersonal skills
Highly analytical
Problem solving skills
Good communicator & excellent presentation skills
Team player

Minimum Qualifications, Knowledge and Experience

Academic & Professional

A business-related degree from a reputable institution preferably Finance, Accounting, Banking, data science or a related quantitative field.
CPA(K)
CFA, FRM, FRR, CIFA certifications will be an added advantage

Experience & Technical

A minimum of 7 years’ experience in banking with hands on experience in performance measurement and management, finance or financial risk management.
2 year should be at supervisory or management level.
Hands on experience in financial planning or performance management
Experience in senior management relations
Strong appreciation of accounting principles
Excellent Ms Excel skills
Strong Data & BI skills including SQL, EDW, PowerBI, Python, R
Team and or People Management

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Client Service Manager -Diaspora Banking at HF Group

Principle Accountabilities

Customer Experience
Manage all escalations related to diaspora support.
Identify customer needs not met by existing products and the implementation of new products and services.
Utilize the customer relationship management system aimed at customer acquisition, retention and maximizing on every relationship.
Manage the diaspora customer email -diaspora@hfgroup.co.ke
Ensure customers are well supported on e-channels uptake to promote utilization.
Ensure first contact resolution for all queries directed to you.
Achieve departmental NPS score of 60.
Collate customer feedback through interviews and online surveys to ensure that we meet customer expectations.
Follow-up on diaspora SLAs and TAT
Notify client about deposit renewals
Financial Performance
Educate clients on the features and benefits of all products
Cross sell products to clients based on the needs.
Support the diaspora Relationship Managers with account opening, loan processing, customer transactions and handling customer queries
Operational Effectiveness and Support
Assist in management of NPL for diaspora segment in collaboration with RMS.
Assist plan for diaspora engagements including webinars, activations, trips and events.
Close gaps/lapses identified; take corrective and preventative actions identified by audit, risk and compliance reviews; investigations or other assessment mechanisms within the agreed time frame.
Prepare and submit reports to the relevant stakeholders within agreed format and timelines
100% adherence to policies, procedures and statutory guidelines. Minimize exposure to bank wide risks; enforce zero tolerance to non-compliance with KYC and AML regulations
Achieving a ‘Good’ audit rating for the Diaspora Banking Proposition ensuring prompt thorough closure of all audit exceptions sited.
People, Learning and Growth
Proactively manage own learning and development.
Deliver performance objectives set. Institute immediate corrective action where performance is below par.
Championing team training on matters related to homeward proposition.

Key Competencies and Skills

Technical Competencies
Knowledge of Banking and Business Operations:
Compliance and Regulatory Framework:
Conceptual and Analytical Skills:
Product Knowledge
Business Acumen
Financial Acumen
Customer Engagement (internal & external)
Digital
Leadership
Commercial Banking
Industry Knowledge
Credit Analysis

Minimum Qualifications, Knowledge and Experience

Academic:

Bachelor’s degree from a recognized accredited university.
Certificate of Proficiency in Insurance (COP) will be an added advantage.
Being a CISI fellow is an added advantage.

Professional:

3-4 years’ working experience in a Customer Management role.
In-depth knowledge of the local and Diaspora Banking industry, banking products, banking services and banking regulations. Sound working knowledge and understanding of general commercial regulations and practices.
Appreciation of Diaspora Banking as a proposition.
Interaction/Understanding of CRM tools.

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Property Sales Manager – Affordable Housing at HF Group

Principle Accountabilities

Sales Leadership

Lead recruitment, onboarding, training, coaching, and mentoring of a high-performing sales team (digital team sales leaders and digital property sales advisors).
Set clear individual and team sales goals, empowering teams to achieve set targets.
Oversee daily team huddles using CRM dashboards and hold weekly one-on-one sessions and growth plans with direct reports.
Manage productivity, performance, and consequence management for direct and indirect reports in line with set turnaround times (TATs).
Foster a positive team culture built on collaboration, accountability, and continuous improvement.

Marketing & Business Development

Establish and operationalize affordable housing site offices to drive on-ground sales and client engagement.
Set up Affordable Housing Desks in each branch as dedicated client touchpoints.
Design and implement annual marketing calendars with campaigns, activations, and events aligned to project timelines and targets.
Develop strategic sales playbooks, brochures, scripts, and presentations to support lead generation and conversion.
Monitor and analyze global and local real estate market trends, competitor activities, and advise management on emerging opportunities.
Collaborate with marketing, operations, admin, finance, and project management teams to deliver aligned business initiatives.

Operations & Compliance

Oversee and ensure effective use of the CRM system to track, manage, and optimize customer interactions and sales data.
Train team members on CRM best practices to ensure accurate and timely data entry for insights and improved customer engagement.
Ensure compliance with local laws, regulations, and company policies such as KYC, AML, and risk & compliance standards.
Act as the point of escalation for client issues, resolving concerns promptly to maintain satisfactory audit ratings and an NPS above 70%.

Stakeholder Engagement & Reporting

Build and maintain strong relationships with key stakeholders including customers, vendors, regulators, and internal teams.
Travel to project sites and branches for site visits, activations, events, and networking as needed.
Collaborate with cross-functional bank teams to cross-sell mortgages, current and savings accounts, digital financing solutions, and other bank products.
Provide regular reports to senior management on sales progress, project performance, and achievement of affordable housing targets.

Key Competencies and Skills

Technical Competencies

Proven work experience as a Property Sales Manager or equivalent.
Knowledge of CRM software and Microsoft Office Suite.
Experience with Boma Yangu Portal will be an added advantage.
Solid customer service attitude with excellent negotiation skills.
Knowledge of KYC/AML compliance requirements.
Knowledge of TCF (Treating Customers Fairly) principles.
Astute product knowledge.
Commercial acumen and prospecting skills.
Analytical skills.
Capability of managing multiple teams across multiple projects.

Leadership Competencies

Performance Management.
Strategic orientation.
Stakeholder influence and management.
Result orientation.
Strong communication and team management skills.
Strength in problem solving, issue-resolution and ability to work in a deadline-driven work environment.

Minimum Qualifications, Knowledge and Experience

Academic & Professional

Bachelor’s Degree in a Business-related field or any relevant field.
Membership with Estate Agents Registration Board is critical requirement.

Experience

A minimum of 7 years of relevant sales experience, 3 of which must be in a team management role.
Proven and successful ability to lead a group of sales personnel towards growth in enhanced sales volumes and enhanced revenue generation.
Experience in handling clients across all the income bands.
Own database of potential leads built over time.

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Team Leader – Bancassurance DSR at HF Group

Principle Accountabilities

Business planning and growth

Drive achievement of set targets through customer growth and retention across all lines.
Plan, drive and monitor the Banca sales strategies through segment focus, customer focus needs-based selling.
Develop and refine sales toolkits, client materials and training to reflect the various target proposition.
Performance Management- Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets.
Cost management and Revenue Generation.
People management.
Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management.
Motivate, Coach and Energize the sales staff positively to deliver the best results.
Engage the team in constant Training to address training needs, implement training road maps to ensure an engaged Team.

Operational risk controls and procedure

Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles.
Ensure the team adheres to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices.
Ensure the team complies with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Principal Officer.
Tracking and monitoring of TAT for the segment and working with stakeholders to ensure targets are met.

People Management & administration

Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
Continuous review & appraisal of sales staff performance and immediate corrective action.
Ensure sales staff are motivated for maximum productivity.
Cultivate a team culture that enhances support for each other to ensure overall productivity.
Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
Ensure discipline and adherence to staff code of ethics by sales staff.
Ensure planned leave schedule & execution for branch sales staff.

Key Competencies and Skills

Computer/IT skills, including knowledge of Microsoft office applications e.g., Word; Excel; PowerPoint etc.
General knowledge in banking processes.
Experience business development, negotiation, and relationship management skills.
Excellent written and oral communication skills.
Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
Ability to take initiative and prioritize tasks; good time-management, organization, problem prevention and problem-solving skills.
Basic analytical ability with active listening skills.
Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
Ability to maintain confidentiality of sensitive information.
Willingness to adapt to changing business needs and deadlines.

Minimum Qualifications, Knowledge and Experience

Academic & Professional

Bachelor’s degree in Business, Finance, Insurance, Banking, Economics, or a related field from a recognized institution.
Certificate of Proficiency is mandatory.

Experience

Minimum of 3 years’ experience in sales management within the Insurance Industry.
In depth knowledge of bancassurance products, insurance regulations, and the banking environment.
Demonstrate ability to drive business growth, portfolio expansion and profitability.

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Manager – Financial Reporting at HF Group

Principle Accountabilities

Management Reporting

Ensure end of month processes and procedures are adhered to and period close done as per the policy
Ensure efficient and effective accruals for costs yet to be booked by the last day of each month
Prepare the management reports for the Bank
Ensure end of year processes and procedures are adhered to and year close done as per the policy
Performing monthly comparative statistical analyses of financial numbers, following up on unusual variances with respective branch heads, and preparing written explanation of the major variations to the CFO

Financial Reporting

Coordinate the Preparation of financial reports to senior management and the board.
Collaborate in preparation of Audited financial reports for all Group entities and the submission to all relevant regulatory bodies
Provide guidance on accounting requirement (IFRS) for exotic and vanilla financial products
Facilitate cross-functional learning programs on new accounting, reporting requirements

Coordination of HFC internal and external audits

Ensure Audit schedules requested by the Auditors are timely provided.
Articulate management judgement to external and internal auditors on reporting standards and regulatory guidelines
Handle Audit queries are handled and where necessary escalations done.
Assist to close finance related matters raised by external auditors.

Key Competencies and Skills

Analytical Skills
Detail Oriented
Organizational Skills
Accounting Principles
Regulatory Compliance
Analytical Thinking
Project Management
Ethics and Integrity
Adaptability

Minimum Qualifications, Knowledge and Experience

Academic

Degree in business-related field
CPA(K)
Registered member of the ICPAK

Experience

At least 5 – 7 years’ experience in financial reporting
Advanced Ms Excel proficiency
Good understanding of Basel Accords
Excellent knowledge of accounting standards
Good understanding of CBK PGs
Excellent analytical skill
Ability to meet stringent deadlines
Good negotiation and interpersonal skills
Experience in external audit for banks will be an added advantage

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Security Operations Centre Analyst at HF Group

Principle Accountabilities

Monitor and analyze security events and alerts generated by the company’s security tools, such as SIEM (Security Information and Event Management) systems.
Respond to and investigate security incidents, including malware infections, phishing attempts, unauthorized access, and other potential threats.
Conduct in-depth analysis of security events to determine root causes and assess potential impacts.
Collaborate with IT and other departments to resolve incidents and implement preventative measures.
Perform vulnerability assessments and penetration testing to identify potential weaknesses in the network or systems.
Stay updated on emerging security threats and recommend improvements to enhance the company’s security posture.
Create detailed reports on security incidents, trends, and mitigation strategies for management and technical teams.
Ensure compliance with relevant security standards and regulations, such as GDPR, ISO 27001, and NIST.
Participate in the development and enhancement of security policies, procedures, and best practices

Key Competencies and Skills

The ideal candidate will have hands-on experience in cybersecurity, strong analytical skills, and familiarity with various security tools and protocols. General Competencies

Minimum Qualifications, Knowledge and Experience

Academic & Professional

Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field.
Certifications such as CompTIA Security+, CEH (Certified Ethical Hacker), or CISSP are highly desirable.

Experience

Proven experience as a SOC Analyst or in a similar cybersecurity role.
Strong understanding of network security, endpoint security, and threat detection techniques.
Experience with security tools such as SIEM platforms (Splunk, IBM QRadar, etc.), firewalls, IDS/IPS, and antivirus software.
Familiarity with incident response, forensic analysis, and malware investigation.
Knowledge of scripting and automation for security tasks (Python, Bash, etc.) is a plus.
Strong problem-solving and analytical skills with attention to detail.
Excellent communication and teamwork skills, with the ability to collaborate across departments.
Ability to work in a fast-paced environment and handle multiple security events simultaneously.

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Director – Strategy & Business Performance at HF Group

Principle Accountabilities

Corporate Strategy & Execution

Lead the design, refresh, and implementation of the Group’s corporate strategy.
Cascade strategic goals into divisional plans, KPIs, and performance scorecards.
Ensure alignment between the Group’s long-term vision and operational execution.
Monitor external trends and advise the executive team on strategic adjustments.

Growth, Innovation & Transformation

Identify new growth opportunities across business lines, markets, and channels.
Partner with the COO and Innovation Director to drive the Group’s innovation and digital transformation agenda.
Encourage experimentation, rapid prototyping, and continuous improvement.
Oversee strategic project portfolio, ensuring alignment with priorities and ROI.

Business & Financial Performance

Track Group performance against strategy using robust dashboards and KPIs.
Collaborate with the CFO and CRO to ensure financial sustainability and risk balance.
Optimize cost structures, operating models, and channel strategy for efficiency.

Data & Analytics Leadership

Spearhead enterprise-wide data and analytics strategy and governance.
Promote data-driven decision-making through insights, predictive analytics, and automation.
Oversee development of performance scorecards, customer insights, and operational analytics.

Research & Market Intelligence

Lead research into industry trends, competition, regulatory shifts, and customer behavior.
Translate research insights into actionable recommendations.
Guide corporate development, M&A, and new business model design.

Strategic Partnerships & Stakeholder Engagement

Engage development finance institutions (DFIs), impact investors, and regulators.
Support strategic communications with the board, shareholders, and external partners.
Coordinate capital raising and blended finance efforts aligned with strategic priorities.

ESG & Sustainability

Integrate ESG and climate risk into Group strategy and operations.
Drive adoption of sustainable finance instruments (e.g., green bonds, ESG-linked loans).
Align the Group with global ESG disclosure frameworks and impact metrics.

Change Management & Culture

Lead major transformation programs, ensuring organizational buy-in and sustained impact.
Develop and implement change management frameworks.
Foster a culture of agility, innovation, accountability, and continuous learning.

Key Competencies and Skills

Strategic Foresight & Planning: Ability to synthesize complex information into actionable strategic plans and anticipates future trends and translates them into business opportunities.
Business Acumen: Assesses the commercial viability of new business and financial opportunities, proactively looks for breakthrough opportunities that will dramatically generate new returns and seizes opportunities to build revenues and maximize profitability.
Leadership & Influence: Strong executive presence with ability to align cross-functional teams and influence stakeholders at all levels.
Innovation & Digital Fluency: Deep understanding of digital transformation, emerging technologies, and innovation processes.
Analytical & Data-Driven Decision Making: Strong quantitative and qualitative analytical skills. Proficient in working with data science, financial models and business analytics tools.
Execution & Results Orientation: Demonstrated track record of driving performance improvement and delivering outcomes.
Stakeholder & Relationship Management: Excellent communication, negotiation, and stakeholder engagement skills.

Minimum Qualifications, Knowledge and Experience

Master’s degree in Business Management, Strategy, Innovation, Technology Management or a relevant field.
Over 10+ years’ working experience, 5+ of which will be in a Senior management position.
Proven experience in strategic planning, innovation strategy or technology leadership roles.
Proven ability to navigate in enabling enterprise-wide digital transformation, re-imagining business models, and leveraging emerging technologies.
Track record of attaining targets of business growth and profitability in the financial services / banking sector and/or in FMCG sector.
Have appreciation and operating knowledge of the local and regional financial services industry, market and global trends and challenges.
Sound understanding of statutory and regulatory requirements of corporate governance, business and financial services.

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Internship | Job Vacancies at HF Group

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Property Activations Officer at HF Group

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Bancassurance Direct Sales Representative at HF Group

Business Development Officer – Bancassurance at HF Group

Collections Manager, Asset Finance at HFC Limited

Cash Officer, Cash Center at HFC Limited

Portfolio Manager, Personal Banking at HFC Limited

Assistant Manager – Product Development at HFC Limited

Branch Business Expansion Manager at HFC Limited

Marketing Executive – Properties at HFC Limited

Marketing & Customer Liaison Executive at HFC Limited

Retail Credit Quality Assurance Officer at HF Group

Relationship Manager – Business Banking at HF Group

Senior Relationship Manager, Real Estate Value Chain Sector at HF Group

Senior Relationship Manager, Water & Energy Sector at HF Group

Head, Financial Planning & Controls at HF Group

Manager, Financial Planning & Analysis at HF Group

Client Service Manager -Diaspora Banking at HF Group

Property Sales Manager – Affordable Housing at HF Group

Team Leader – Bancassurance DSR at HF Group

Manager – Financial Reporting at HF Group

Security Operations Centre Analyst at HF Group

Director – Strategy & Business Performance at HF Group

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