Manager – Procurement Facilities & Administration at Rafiki Microfinance Bank
Job Summary:
To lead the strategic procurement of goods and services,
ensuring value for money and adherence to procurement policies. The role is
also responsible for managing facilities, administration services, and ensuring
a safe, functional and conducive working environment aligned with
organizational goals.
Key Responsibilities:
Procurement Management
- Develop,
implement, and monitor the Bank’s Annual Procurement Plan.
- Lead
and manage the procurement process in line with approved policies,
procedures, and regulations.
- Approve
Local Purchase Orders (LPOs), Requests for Proposals (RFPs), and supplier
payment documents.
- Conduct
market surveys to ensure competitive pricing and quality standards.
- Maintain
accurate records of inventory and procurement activities.
- Manage
supplier relationships, performance and contracts.
- Prepare
and submit timely procurement reports to senior management.
- Serve
as Secretary to the Procurement Committee.
Facilities & Property Management
- Develop
and implement facilities maintenance plans and schedules.
- Oversee
construction, renovation and fit-out projects for bank premises.
- Ensure
all Bank facilities meet safety, health, environmental and regulatory
standards (including OSH compliance).
- Plan
and manage office space ergonomics and layout for optimal efficiency.
- Oversee
lease negotiations, renewals and ensure timely rent and land rate
payments.
- Ensure
all equipment is tagged, tracked and maintained regularly.
Administrative Services
- Develop
and enforce standard operating procedures (SOPs) for procurement and
facilities management.
- Manage
travel, accommodation and administrative support services.
- Lead
the asset disposal process in compliance with internal controls and
policies.
- Manage
the issuance of work completion certificates and approval of maintenance
requests.
Fleet Management
- Oversee
the management, servicing and compliance of the Bank’s fleet.
- Implement
service level agreements (SLAs) and monitor provider performance.
People & Performance Management
- Lead,
mentor and develop a high-performing team.
- Set
departmental objectives and monitor performance against KPIs.
- Promote
a culture of accountability, service excellence and continuous
improvement.
Key Competencies, Skills, qualification and Experience
- Bachelor’s
degree in Procurement, Supply Chain Management or a related field
- Diploma
in Procurement and Supply Chain Management is mandatory.
- Additional
certifications in Property Management will be an added advantage.
- Minimum
of 5–6 years of relevant work experience in procurement, facilities or
administration.
- Proven
experience in managing multi-vendor contracts and service level
agreements.
- Strong
understanding of procurement regulations and procedures.
- Excellent
negotiation, vendor management and contract administration skills.
- Exceptional
planning, organizational and multitasking abilities.
- Strong
analytical and decision-making skills.
- High
level of integrity, confidentiality and professionalism.
- Proficiency
in Microsoft Office and procurement systems.
- Excellent
communication and interpersonal skills.
- People
management and leadership capabilities.
- Resilience
and flexibility in handling pressure and deadlines.
- Knowledge
of health, safety and regulatory compliance standards
How to Apply
Interested candidates are requested to send their cover
letter and CV to hr@rafiki.co.ke quoting the
position applied for on the e-mail subject on or before 24th October
2025 at 5:00pm.
Assistant Manager – Customer Experience & Communication at Rafiki Microfinance Bank
We are looking for an Assistant Manager – Customer
Experience & Communication who will be responsible for standardizing
customer experience across the Microfinance Bank network to ensure that the
team offers top level and efficient service to internal and external customers.
Key Responsibilities
- Develop
and implement department processes, policies, and procedures to ensure
maximum efficiency.
- Oversee
the achievement and maintenance of agreed customer service levels and
standards.
- Develop
and monitor Customer Service performance indicators – customer
satisfaction index, mystery shopping index, SLAS, TAT standards and
provision of weekly and monthly reports.
- Generate
strategic insights from Voice of the Customer studies / surveys done at
all customer touch points to improve on product experience.
- Oversee
key processes related to the collection of complaints and general customer
feedback and ensure closure.
- Management
of the contact center: Monitor daily call volumes and work flows to ensure
timely and effective responses to phone calls, and emails.
- Train
on customer service best practice.
- Communicate
feedback regarding service failures/customer concerns to the top
management of the organization.
- Ensure
bi-weekly update of the escalation matrix to drive efficiency.
- Any
other official duty as may be assigned by supervisor.
Qualifications
- Bachelor’s
degree from a recognized institution in Marketing or a business-related
field.
- 5-6
years working experience.
How to Apply:
Send your cover letter and CV to hr@rafiki.co.ke quoting
Assistant Manager – Customer Experience & Communication as the subject.
Only shortlisted candidates will be contacted.
Financial Reporting Manager at Rafiki Microfinance Bank
Job Purpose
- Ensure
and achieve quality, accurate, timely and be efficient & effective in
reporting to management, regulatory bodies and the Bank’s financial
partners. Provide guidance to business by interpreting financial reports,
preparing budgets and forecasts and business performance and analytics in
a manner to drive business growth.
Key Responsibilities:
FINANCIAL REPORTING & BUSINESS PERFORMANCE
- Manage
the preparation and sharing of financial statements and management reports
while maintaining the highest quality, reliability and accuracy in the
reports and adhering to set deadlines by statutory bodies like CBK.
- Preparing
and reviewing financial reports to management and bank stakeholders in a
timely manner while observing strict deadlines that have been set,
providing analysis on financial performance of the bank i.e. trend
analysis, variance analysis.
- Maintaining
branch financial accounts to monitor financial performance of the branch
or profit centre.
- Preparing
financial forecasts and budgets by developing financial models to simulate
various scenarios.
- Manage
periodic closing process i.e. monthly, quarterly and yearly, including
reconciliations and analysis of related accounts.
- Develop
and maintain the integrity of the financial reporting process and
financial controls.
- Research
and resolve accounting issues including evaluation and implementation of
new accounting standards.
- Tracking
and analyzing business performance to improve on revenue for the Bank
while reducing or maintaining costs by studying financial reports and
business processes.
- Analyzing
market trends and benchmarking against the industry.
- Aiding
management in financial decision making.
- Authorization
of financial transactions posted in the system.
PAYMENTS
- Review
for proper documentation and approval of payments as per the finance
policy and approval matrix.
- Ensuring
that payments are processed as per the set SLAs.
- Ensuring
all statutory deduction and taxes are remitted on time.
- Reviewing
and approving payments for for subsidiary.
FIXED ASSETS MANAGEMENT
- Ensuring
that all the new assets are verified and
- Periodic
fixed asset verification and capitalized.
- Ensuring
that the bank’s assets are insured against potential risks
- Preparation
of the fixed asset movement schedule on a monthly basis
RECONCILIATIONS
- Review
of Fixed assets schedule and ensuring that all the new assets are
capitalized as per policy.
- Reviewing
monthly reconciliations on bank investments e.g. placements with other
banks, balances due to other banks, external borrowings, investment in
treasury bills and bonds and accrual of interest.
- Supporting
the audit process both internally and externally by providing all the
required information within set timelines.
STAFF MANAGEMENT
- Managing
direct reports and staff matters g. training.
- Prepare
performance contract and BSC for staff
- Manage
staff leave as per agreed leave plan
Knowledge, Skills and Experience required for this role
- University
degree in any business related field or equivalent
- CPA
Finalist or equivalent
- Minimum
seven years’ experience preferably in banking or financial institution
- Minimum
three years’ experience in a supervisory role
- Quantitative
and qualitative analytical skills
- Excellent
communication and presentation skills
- A
working knowledge of bank’s operating systems controls and general
banking.
Competencies required for this Role
- Leadership
skills to motivate and empower the team to reach organizational goals.
- Knowledge
and effective application of all relevant banking policies, processes,
procedures and guidelines to consistently achieve required compliance
standards.
- Performance
Management skills to optimize employee productivity.
- Interpersonal
skills to effectively communicate with and manage customer expectations
(internal), and other stakeholders who impact performance.
- Self-empowerment
to enable development of open communication, teamwork and trust that are
needed to support performance and customer-service oriented culture.
- Planning
& organizing skills to ensure proper management of objectives, tasks
and responsibilities of the unit.
- Communication
skills to ensure sound written and oral communication to both internal and
external customers.
- Problem
solving will generally follow precedent, but the incumbent is required to
recommend changes and to challenge the status quo
How to Apply:
Interested candidates are requested to send their cover
letter and CV to hr@rafiki.co.ke quoting the
position applied for and the location on the e-mail subject on or before 8th September
2025 at 5:00pm.
Note: “Only shortlisted candidates shall be contacted”