Internship | Job Vacancies at I&M Bank

I&M Bank Kenya Limited is a leading commercial bank and a subsidiary of I&M Group PLC, one of East Africa’s leading financial services groups. Founded in 1974, the bank provides a comprehensive range of financial solutions, including personal banking, business banking, corporate banking, trade finance, asset finance, wealth management, foreign exchange, digital banking, and investment services. Headquartered at 1 Park Avenue in Nairobi, I&M Bank serves customers through an extensive branch network and innovative digital platforms across Kenya. The bank is committed to delivering customer-focused financial solutions, fostering innovation, and supporting sustainable economic growth across the region.

Senior Associate, Transactional Banking Sales at I&M Bank

Job Description

Job Purpose:

The job holder is responsible for managing assigned Transactional Banking products and delivering end-to-end product objectives. 

This includes monitoring financial and non-financial performance, driving product capability enhancements, supporting future product strategy, ensuring risk and governance oversight, and contributing to the implementation of the balance sheet strategy.

Roles & Responsibilities

Key Responsibilities:

• Drive market penetration and share of wallet growth within the assigned portfolio by positioning and selling relevant Transactional Banking solutions to clients.
• Promote digital products to new and existing customers to deepen product adoption and expand the bank’s Transactional Banking footprint.
• Identify new business opportunities and work with internal stakeholders to convert opportunities into sustainable revenue.
• Monitor cash management revenue lines and support resolution of income leakage by working closely with Finance and relevant business teams.
• Recommend appropriate products and services based on a clear understanding of corporate and business banking client needs.
• Support deal closure and achievement of cash management sales targets within the assigned portfolio.
• Manage prospect qualification, customer negotiations, solution presentations, and implementation of tailored client solutions.
• Collaborate with Relationship teams to develop local product and sales plans aligned to Transaction Banking objectives.
• Assess client ecosystems to identify cash management opportunities across collections, payments, integrations, and broader business chains.
• Support structured training and sensitization programs for branches, Relationship Managers, Business Managers, and Relationship Officers.
• Drive digital channel utilization and adoption of digital products, collections, payment integrations, and partnership solutions.
• Maintain client satisfaction through post-sales follow-up, proactive issue resolution, adherence to SLAs, and support for effective product utilization.

Financial Responsibility:

• Support revenue realization by ensuring timely implementation, training, utilization follow-up, and resolution of issues affecting transaction activity.
• Provide performance and service reports that support portfolio tracking, customer adoption, service quality, and cross sell revenue assurance.

Academic Qualifications:

Bachelor’s Degree in a Social Science or related field

Professional Qualifications / Membership to professional bodies/ Publication:

• Relevant professional qualification.
• Member of a relevant professional body.

Work Experience Required:

Up to Four (4) years’ relevant experience in a similar organization.

Competencies:

• Strong leadership skills.
• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills.

Apply: Candidate Microsite

Associate Legal Officer at I&M Bank Ltd

Job Description

Job Summary

The role holder will provide legal, litigation, security documentation, recovery, compliance, corporate development, and administrative support to the Bank while ensuring proper documentation, regulatory compliance, effective recovery processes, and mitigation of legal risks.

Responsibilities

• Security Documentation: Coordinate the preparation, review, registration, execution and maintenance of the Bank’s security documentation and related registers.
• Litigation Management: Support management of litigation by and against the Bank, liaising with external advocates and ensuring timely compliance with court and regulatory orders.
• Non-Performing Accounts & Recoveries: Support recovery of non-performing accounts, including issuance of demands and statutory notices, follow-up with advocates, preparation of recovery reports and tracking recovery actions.
• Realisation of Securities: Coordinate legal processes relating to the realisation of securities through public auction, private treaty and other approved recovery mechanisms.
• Real Estate & Leasing: Support the preparation, review and administration of leases relating to Bank-owned and leased premises.
• Legal Advisory & Research: Conduct legal research and support the preparation of legal opinions, briefing notes and advice on banking, commercial, employment, probate and other legal matters.
• Regulatory Compliance & Corporate Governance: Support statutory and regulatory compliance, corporate governance requirements, statutory filings and monitoring of legislative and regulatory developments affecting the Bank.
• Contracts & Corporate Development: Review and administer commercial agreements and legal documentation, and provide legal support for new products, digital initiatives and other corporate development activities.
• Legal Administration & Records Management: Maintain legal records, contracts, registers, trackers and document repositories, including vault and custodial records, and support preparation of periodic legal reports.
• Receivership & Administration: Support legal processes relating to administration and receivership, including documentation, liaison with advocates and tracking matters to completion.
• Stakeholder Coordination: Liaise with internal departments, external advocates, company secretaries and other stakeholders on legal matters and outstanding actions.
• Other Legal Support: Support trademark administration, legal searches, staff legal-awareness training and other Legal Department responsibilities as assigned.

Academic & Professional Qualifications: 

• Bachelor of Laws (LL.B) degree.
• Advocate of the High Court of Kenya.
• Valid practicing certificate.
• Membership of the Law Society of Kenya in good standing.

Work Experience and Competencies Required:

• 3 – 4 years of relevant experience in legal practice, banking law, litigation support, recoveries, and security documentation.
• Ability to apply knowledge of Kenyan Law to counteract statements /implications / misconceptions made by customers in an endeavor to escape their liabilities to the Bank.
• Knowledge of Credit control procedures and policies.

Apply: Candidate Microsite

Assistant Manager, Facilities at I&M Bank Ltd

Job Description

Job Description

The role holder will:

• Support effective management, maintenance, and optimization of the Bank’s Capital Buildings by coordinating facilities management operations and workplace services to ensure safe, efficient, compliant, and well-maintained facilities.
• Support the delivery of maintenance, refurbishment, and capital improvement projects, while ensuring compliance with statutory, health and safety, fire safety, environmental, and internal governance requirements.
• Support strategic space planning and workplace enhancement initiatives through the assessment of accommodation requirements, optimization of space utilization, and preparation of reports to inform operational and business decisions.
• Collaborate with internal and external stakeholders in delivering facilities management services and projects that protect the Bank’s assets, enhance employee experience, and support business continuity and organizational growth.

Roles & Responsibilities

• Facilities Management & Workplace Enhancement; Manage facilities operations across the Bank’s capital buildings, including maintenance programmes, workplace enhancement initiatives, asset performance monitoring, and capital improvements. Prepare and maintain technical reports, records, and documentation to support operational efficiency and informed decision-making.
• Space Planning & Workplace Optimization; Prepare space utilization, occupancy, and planning reports to support workplace optimization, accommodation requirements, and strategic growth initiatives.
• Architectural Planning & Design Support; Support the preparation and review of architectural designs, construction documentation, technical specifications, and layout plans to ensure compliance with Bank standards, statutory requirements, and operational needs.
• Projects, Consultants & Contractor Coordination; Coordinate consultants, contractors, and service providers to ensure effective delivery of maintenance, refurbishment, and capital building projects.
• Building Services Commissioning; Coordinate and verify the commissioning and performance of building systems, including HVAC, electrical, plumbing, ICT, CCTV, access control, fire detection, alarms, and related services.
• Construction Supervision & Quality Assurance; Conduct site inspections, monitor workmanship, manage snagging processes, and verify compliance with approved designs, specifications, quality standards, and statutory requirements.
• Contract Administration & Cost Management; Review BoQs, valuations, payment applications, variation orders, and cost appraisals, and provide technical recommendations to support contract administration and cost control.
• Compliance & Risk Management; Ensure compliance with health and safety, fire, environmental, building, and internal governance requirements across the capital buildings portfolio.
• Stakeholder Management; Build and maintain effective relationships with internal stakeholders, consultants, contractors, landlords, regulators, and service providers to support the efficient delivery of facilities management and capital building projects.

Job Specifications:

Academic and Professional Qualifications:

• Bachelor’s Degree in Architecture, Building Science, Construction Management, Facilities Management, Civil Engineering, Building Economics, or a related Built Environment discipline from a recognized institution
• Registered Architect or Graduate Architect with the Board of Registration of Architects and Quantity Surveyors (BORAQS) or equivalent professional body.
• Membership in a relevant professional association such as: Architectural Association of Kenya (AAK), Institute of Construction Project Managers of Kenya (ICPMK), International Facility Management Association (IFMA).
• Certification in Facilities Management, Project Management, or Occupational Health & Safety will be an added advantage.

Work Experience:

• Minimum of 4 to 6 years’ relevant experience in architecture, facilities management, construction project management, workplace planning, or building operations within a corporate, institutional, commercial real estate, or banking environment.

Key Competencies:

• Cost estimation, budgeting, and financial analysis procurement processes, and contract administration. Strong negotiation and contract management skills.
• Budgeting & Reporting: Ability to develop and manage annual maintenance budgets, track expenditures against forecasts, and produce concise, data-driven reports.
• Construction project planning and project management. Building maintenance planning and lifecycle asset management.
• Valuation of work, payment certification, and invoice verification. Quality assurance, site inspections, and compliance monitoring.
• Knowledge of construction methods, building services, materials, and specifications.
• Knowledge of occupational health and safety (OSHA), building regulations, and statutory compliance. In-depth knowledge of local fire-safety regulations, HSE best practices, and ability to interpret technical inspection reports.
• Technical Knowledge: Familiarity with building services (HVAC, electrical, plumbing), A/V systems (video-conferencing hardware, cabling standards), and fumigation/risk-mitigation procedures.
• Communication & Collaboration: Excellent verbal and written communication to liaise with landlords, external agencies, and internal teams; ability to brief senior leadership on facilities-related issues.

Apply: Candidate Microsite

Head Of Virtual Relationship Management at I&M Bank Ltd

Job Description

Job Purpose:

• The Head of Virtual Relationship Management provides strategic, commercial, operational and people with leadership to the Virtual Relationship Management Unit. 
• The role is accountable for delivering the unit’s financial, customer experience and operational objectives through customer acquisition, onboarding, activation, relationship deepening, cross-selling, portfolio growth, retention and win-back across approved virtual channels.
• The role holder coordinates relevant business initiatives with Product Heads and Segment Heads, translating product and segment priorities into executable Virtual RM campaigns, structured customer journeys, sales activity and measurable commercial outcomes. The role also maintains effective relationships with clients, product providers, operations, control functions and other internal stakeholders.

Roles & Responsibilities

Key Responsibilities:

Strategy and Business Leadership:

• Develop and implement the Virtual RM strategy in line with the Bank’s growth, transformation, customer experience, and returns agenda.
• Translate strategic priorities into annual, quarterly, and monthly business plans, sales programmes and customer engagement activities.
• Define priorities across prospecting, onboarding, product activation, cross-selling, value management, retention, and win-back.
• Maintain an effective operating model covering customer allocation, portfolio management, lead distribution, sales execution, compliance support, and performance reporting.
• Identify emerging customer needs, commercial opportunities, and operating-model improvements that strengthen the Virtual RM proposition.
• Prepare and present business cases for resources, technology, process improvements, and new commercial initiatives.

Coordination with Product and Segment Heads:

• Establish a structured engagement rhythm with Product Heads and Segment Heads to agree on priorities, targets, campaigns, customer opportunities and delivery timelines.
• Coordinate joint initiatives across deposits, lending, cards, digital banking, insurance, investments, foreign exchange, transactional banking and other relevant propositions.
• Translate product and segment strategies into actionable Virtual RM contact campaigns, lead lists, customer journeys, and conversion plans.
• Agree on the target customer profile, proposition, eligibility criteria, documentation requirements, processing workflow, service levels, and success measures before launching an initiative.
• Participate in product and segment planning forums to ensure Virtual RM capacity, operational realities and customer insights inform proposition and campaign design.
• Work with Product Heads to ensure the team has current product information, pricing guidance, eligibility rules, sales materials, scripts, and customer communication.
• Coordinate product training and sales enablement before and during campaigns.
• Partner with Segment Heads to align activities to the needs of Premium, Personal, Diaspora, Workplace Banking, Business Banking, and other assigned customer segments.
• Escalate product, pricing, process and system barriers affecting conversion and coordinate their resolution with the relevant owners.
• Lead post-campaign reviews with Product and Segment Heads, documenting results, customer feedback, lessons learned and corrective actions.
• Ensure clear ownership across Virtual RM, Products, Segments, Operations, Compliance, Credit and other processing teams.

Revenue and Portfolio Growth:

• Own delivery of the Virtual RM unit’s financial and non-financial objectives.
• Drive growth in customer deposits, lending, cards, insurance, foreign exchange, investments, transactional activity and digital channel usage.
• Establish portfolio strategies for needs discovery, cross-selling, product bundling, account funding and wallet deepening.
• Drive acquisition and early activation of newly onboarded or upgraded customers through structured engagement.
• Develop targeted campaigns for low-engagement, inactive, dormant and underpenetrated customers.
• Track the commercial value delivered by each initiative, customer segment, lead source, and product campaign.

Sales and Campaign Management:

• Develop short- and long-term sales plans supported by clear activities, responsibilities and timelines.
• Coordinate lead generation and allocation with Product, Segment, Campaign Management and Client Solutions teams.
• Set standards for timely customer contact, needs assessment, follow-up, documentation, fulfilment and lead closure.
• Monitor contact, conversion, and fulfilment performance and ensure accurate updates on approved systems and trackers.
• Review stalled, declined, unsuccessful, and unprocessed opportunities and coordinate remedial actions.
• Promote disciplined pipeline management supported by credible customer engagements, next actions and expected closure dates.

Customer Experience and Relationship Management:

• Set standards for professional, responsive, and consistent engagement across voice, email, video, and other approved virtual channels.
• Ensure customer needs are understood holistically and matched to suitable solutions rather than handled as isolated sales opportunities.
• Oversee timely resolution of complaints, service issues and processing delays within agreed service levels.
• Use customer feedback and service measures to identify recurring gaps and improvement opportunities.
• Promote customer primacy through increased product holding, account activity, digital adoption, and overall relationship value.

Operational Excellence and Process Improvement:

• Own end-to-end effectiveness of Virtual RM processes from lead receipt and customer contact to application fulfilment and reporting.
• Partner with Operations, Compliance, Credit, Technology and Product teams to simplify and digitize Virtual RM processes.
• Identify manual bottlenecks, duplicated activities, control weaknesses and extended processing times, and sponsor corrective action.
• Define and monitor turnaround times and service-level agreements across the Virtual RM value chain.
• Ensure accurate records, customer documents, and evidence of engagement are maintained in approved systems.
• Champion automation, standardized workflows, and reliable management information.

Risk, Compliance and Control:

• Ensure Virtual RM activities comply with applicable laws, regulatory requirements and Bank policies.
• Maintain strong controls over customer identification, KYC, consent, documentation, product disclosure, and application submission.
• Work with VRM Compliance, Risk, Operations and Product teams to address recurring control gaps.
• Monitor application quality, return rates, documentation exceptions, and control breaches.
• Ensure timely escalation and closure of operational, conduct, compliance and fraud risks.
• Implement and monitor corrective actions arising from reviews, audits, and quality checks.

Performance Management and Reporting:

• Set individual and team expectations aligned with the Bank’s strategic and commercial objectives.
• Maintain dashboards covering sales, pipeline value, customer contacts, conversion, portfolio growth, product penetration, turnaround times, service issues, and campaign outcomes.
• Review performance by employee, product, customer segment, campaign and lead source.
• Provide periodic reports to senior management, Product Heads, Segment Heads, and other relevant stakeholders.
• Identify underperformance early and implement structured corrective action and coaching plans.
• Use performance information to guide lead distribution, resource allocation, training and campaign prioritisation.

People Leadership and Capability Development:

• Lead, coach and motivate the Virtual RM team to deliver sustainable commercial and customer outcomes.
• Build a culture of accountability, collaboration, professionalism, customer ownership and ethical conduct.
• Conduct regular performance reviews, coaching sessions, and development discussions.
• Identify capability gaps and coordinate product, sales, compliance, digital and customer experience training.
• Develop succession plans and strengthen the unit’s leadership pipeline.
• Support workforce planning, recruitment, onboarding, and deployment of Virtual RM resources.
• Ensure employees have the systems, information, tools, and working environment required to perform effectively.

Stakeholder Management:

• Build effective working relationships with Product Heads, Segment Heads, Branch and Regional Leadership, Client Solutions, Campaign Management, Marketing, Credit, Operations, Compliance, Risk, Technology, Digital Channels, Service Quality, Customer Experience, Human Resources, Finance, Data and Analytics.
• Ensure stakeholder engagements conclude with clear decisions, named owners, agreed timelines and measurable outcomes.
• Represent the Virtual RM Unit in relevant business, product, segment, governance, and performance forums.

Key Performance Indicator:

Financial and Commercial:

• Achievement of revenue and sales targets.
• Deposit and portfolio balance growth.
• Loan disbursement and portfolio growth.
• Card acquisition, activation and utilization.
• Insurance, foreign exchange, investment and transactional income.
• Product penetration, product holding and bundled-solution uptake.

Customer:

• Customer activation and account funding rates.
• Digital registration and active usage.
• Customer retention, reactivation and win-back.
• Customer satisfaction or Net Promoter Score.
• Complaint resolution and engagement quality.

Campaign and Initiative Delivery:

• Lead contact and lead-to-sale conversion rates.
• Value generated by campaign and lead source.
• Completion of Product and Segment initiatives.
• Campaign turnaround time and post-implementation reviews.
• Closure of barriers and actions agreed with Product and Segment Heads.

Operational and Control:

• Application accuracy and completeness.
• Fulfilment turnaround time.
• Pipeline and tracker accuracy.
• KYC and documentation compliance.
• Audit and control outcomes.
• Application return or rejection rate.

People:

• Team target achievement and productivity per Virtual RM.
• Training and competency completion.
• Employee engagement, succession readiness and coaching-plan completion.

Academic Qualifications and Work Experience:

• Bachelor’s degree in business administration, Commerce, Finance, Economics, Marketing, or related fields.
• A postgraduate qualification or relevant professional certification is an added advantage.
• Substantial experience in relationship management, retail banking, premium banking, sales leadership, virtual banking, or customer portfolio management.
• Demonstrated experience leading a sales or relationship management team.
• Experience coordinating initiatives across Product, Segment, Operations, Credit, Compliance and Digital teams.
• Strong exposure to portfolio growth, customer acquisition, product cross-selling, and performance management.
• Experience managing technology-enabled or virtual customer engagement channels is advantageous.

Knowledge and Skills:

• Strategic planning and commercial execution.
• Financial and performance analysis.
• Retail, premium and virtual banking.
• Risk, compliance and operational control.
• Product and customer-segment management.
• Digital channels and virtual engagement.
• Sales leadership, campaign and pipeline management.
• Stakeholder management and influencing.
• Portfolio analysis and relationship deepening.
• Coaching and people development.
• Cross-functional programme coordination.
• Communication, presentation and change leadership.
• Customer journey design and experience management.
• Problem-solving and decision-making.

Key Competencies:

• Strategic and commercial orientation.
• Customer centricity.
• Results and execution focus.
• Enterprise collaboration.
• Accountability and ownership.
• Innovation and continuous improvement.
• People leadership.
• Sound judgement.
• Integrity and risk awareness.
• Resilience and adaptability.

Apply: Candidate Microsite

Officer– Funds Transfer at I&M Bank Ltd

Job Description

Job Description

The officer – Funds Transfer is responsible for the accurate and timely processing of payment transactions within the Document Management System (DMS). The role ensures compliance with the Bank’s internal policies, Central Bank of Kenya (CBK) prudential guidelines, and international trade finance standards.

Roles & Responsibilities

Processing of Funds Transfer Instructions (70%)

• Review payment instructions received through the Document Management System (DMS) to ensure they are valid, complete, and compliant with the Bank’s policies and CBK Prudential Guidelines.
• Liaise with branches and relevant stakeholders to obtain clarification where necessary.
• Perform due diligence checks in accordance with established procedures.
• Liaise with Branches, Correspondent Banks, Business Development, Credit Administration, and Treasury to facilitate smooth transaction processing.
• Ensure all outward payment instructions received from sister banks are processed efficiently and within agreed turnaround times.
• Ensure all inward payments are credited accurately, promptly, and without financial loss.
• Receive and respond promptly to payment-related queries from branches, Head Office departments, correspondent banks, and other financial institutions.
• Claim correspondent bank charges through MT191 messages for all incoming payments.

Customer Service (20%)

• Serve as the point of reference for payment-related enquiries from both internal staff and external clients.
• Provide professional advice on payment transactions and related banking services.
• Advise correspondent banks regarding draft cheques received from branches.
• Process stop-payment instructions for bank drafts where applicable.

Audit and Compliance (10%)

• Monitor Nostro accounts and CBK statements to facilitate reconciliation and ensure timely clearance of outstanding payment-related items.
• Perform daily reconciliation of incoming RTGS suspense accounts to ensure timely resolution of outstanding entries.
• Ensure full compliance with internal policies, regulatory requirements, and operational risk management procedures.
• Maintain accurate records for audit and regulatory review purposes.

PERSON SPECIFICATIONS 

Academic Qualifications 

• Bachelor’s degree in a Business-related field from a recognized institution. 
• Any payment related certification.

Work Experience Required.

• 1 – 2 years’ relevant experience in a similar organisation.

Behavioral Competencies

• Attention to detail
• Customer focus
• Integrity
• Teamwork
• Communication skills

Apply: Candidate Microsite

Associate, Trade Finance at I&M Bank Ltd

Job Description

Job Purpose:

This role is interchangeably responsible for; initiation, document checking, accepting and settlement of Trade Finance products.

The role processes all types of Export and Import: Commercial Letters of Credit, Standby Letters of Credit, Bank Guarantees, Documentary and Clean Collections; Avalized Bills, Bill Discounting, Supply Chain Finance transactions, Oil & Gas collateral Finance (CFA), and Financial Institution remittances. All this in compliance with the Bank’s internal policies, CBK prudential guidelines, and the international trade guidelines and practices.

The role also ensures timely and efficient customer service delivery and revenue generation, while safeguarding the bank’s interest in prevention of money laundering, potential litigations and losses.

Roles & Responsibilities

Key responsibilities:

Processing of Trade Finance Instruments (60%):

• Review instructions received to ensure they are valid, workable and meet the bank’s and International Trade guidelines. Where required, liaise with customers to guide and seek clarity in order to obtain a complete application.
• Carrying out Trade Finance Compliance and due diligence checks in accordance with procedures eg. Type of goods, countries involved and where required escalate to the line manager
• Liaising with , Relationship Managers, , Credit Administration, legal department and Treasury as required to facilitate processing of the transactions. This includes seeking approvals, marking of limits in the system, legal opinion of guarantee wordings, bank indemnities etc.
• Drafting, Initiation and amendment of all types of Letters of Credit (Export, Import, Back-to-Back etc). This involves liaising with customers with regards wording, terms and conditions.
• Drafting, Initiation and amendment of all types of Guarantees (Bid Bonds, Performance, Payment etc) and Standby Letters of Credit.
• Receiving, document processing, release to clients of all documentary Collections (Import, Export, Avalization).
• Receiving of outward foreign cheques, sorting, compliance checks, dispatch to correspondent banks for payment; confirmation and payment of inward foreign cheques; processing and dispatch of unpaid cheques.
• Receiving, customer confirmation and processing of Supply Chain Finance instructions (discounting and/or distributor finance). This applies for bills discounting outside Supply Chain Finance.
• Lodging & Acceptance of Bills (Collection and LC), and relaying acceptance to Correspondent Banks.
• Payment of Bills on due date or as customers submit instructions, in liaison with Business Development and Treasury as may be required.

Customer care (30%):

• Act as point of reference for enquiries and provide trade finance advice to external clients, and internally to bank staff as and when required.
• Correspondence with Counter Party banks – Initiation and response to correspondent bank queries.
• Confirmation of Guarantees Issued to External parties i.e. Government bodies and Large Corporates e.g. VIVO.
• Preparation of reports of outstanding liabilities and sharing with Internal and External customers as and when called for.

Audit and compliance (10%):

• Monitoring Nostro Statements for reconciliation and accounting for and/or clearing any outstanding trade related items.
• Identify any potential red flags taking into consideration Compliance requirements/AML/Sanctions and escalating to line manager where required. Advise line Manager of all Risk & Control Self-Assessment (RCSA).
• Reporting any Risk events within timeframes outlined in the procedure.
• Safe keeping of Client Shipping documents in Fire Proof Cabinets.
• Follow up with customers for duly executed Bills of Exchange and indemnities for safe keeping as these are considered legal documents.
• Weekly review of Outstanding Liabilities and timely notification to the relevant stakeholders e,g. Customers, Business Development, Credit.
• Formally notifying customers and/or correspondent banks of overdue payments; and closure  of bills within the set timelines.
• Printing and Call back of daily journals.

Academic Qualifications:

A bachelor’s degree in a Business related field from a recognized institution.

Professional Qualifications:

• Any basic Trade related professional qualification & certification. 

Work Experience:

• At least 1-3 years’ relevant professional experience and track record in processing of trade products.

Skills and Attributes:

• Integrity.
• Risk Awareness.
• Client Focus.
• Analytical skills.
• Attention to detail.
• Planning skills.
• Ability to work under minimal supervision.
• Basic understanding of trade rules and practices, both domestic and international.
• Satisfactory understanding of sanctions list and how to use them i.e UN Sanctions, EU Sanctions, Domestic Sanctions if any.
• Basic knowledge of professional and industry standards, bank policies and international rules UCP, ISP, ISBP, URDG, URR, etc.

Apply: https://imbank.myadrenalin.com/CANDMICROSITE/#/? 

Program Manager at I&M Bank Ltd

Job Description

Job Description

The Programme Manager will be responsible for the overall coordination and day-to-day management of programs within the Foundation.

The program manager will work closely with internal and external stakeholders to ensure timely delivery against annual work plans, resolve implementation challenges, ensure donor compliance, proactively address programmatic risks, and contribute to strategic decision-making for successful program delivery.

This role is critical in ensuring programs are implemented and the anticipated impact is delivered through the activities

Roles & Responsibilities

Key Responsibilities:

Programme implementation/management:

• Translate proposals and log frames into detailed work plans and budgets.
• Responsible for the development of the project annual work plan with realistic and achievable long-term goals and short-term objectives and oversees weekly and monthly work plans in line with the implementation plan.
• Follow up and report on objectives that are achieved and on deviations from the work plan and budget.
• Oversee the overall implementation of program activities with a focus on ensuring targets are met within the specified budget.
• Promote accountability and transparency within all the implementing activities and all the relevant partners.
• Monitor budget/expenditure based on the implementation plans; and analyzes Budget-versus-Actual reports to assess any discrepancies and ensure timely expenditure. Ensure funds are used appropriately and transparently.
• Produce timely reports for internal use on the status of on-going programming; and contributes to donor reporting.
• Work closely with internal stakeholders to ensure all aspects of the programs are delivered. 
• Coordinate with procurement and logistics staff for program procurements and for the identification and contracting of local suppliers.
• Ensure that end-to-end program documentation are developed and kept according to approved formats and the internal documentation standards
• Work closely with the Measurement, Evidence and Learning (MEL) team both within the organization and with partners to ensure the effective monitoring and evaluation of the project. Design performance metrics, collect data, and evaluate impact. Use data to inform continuous improvement.
• Identify risks and implement mitigation strategies. Respond effectively to crises or emergencies.

Team Management and Capacity Building:

• Oversee implementation partners activities ensuring implementation is aligned to agreements signed. 
• Assess training needs within internal teams and develop an overall capacity building plan.
• Provide regular constructive feedback to direct reports, following  Performance management procedures.
• Participate in training of staff (officers and assistants) to ensure they have solid understanding of key programme documents and tools, including MEL tools.
• Support and stimulate teamwork within I&M Foundation and group where necessary.

Partnerships Management:

• Participate in program design with partners, putting in place accountability measures, ensuring that feedback from all relevant stakeholders is considered in project design.
• Work closely with partners on development of proposals and budgets while ensuring alignment to the Foundation Strategy.
• Lead the process of identification and management of implementation partners following the procurement procedures and approvals required.
• Follow up and monitor partners based on contractual agreements, conducting field visits, attending project activities and producing timely reports for internal use on the status of on-going project.
• Provide continuous programme management and facilitates technical support to partners to ensure timely quality programming.
• With close coordination with MEL teams, lead on the capacity building of partners and the development of training/ awareness raising materials and Monitoring and Evaluation Tools, and organizes and conducts trainings for programme partners, beneficiaries and stakeholders.
• Work with HR/Finance/Procurement teams to ensure partners are receiving adequate support from support sections.
• Monitor and support partner outputs.
• Review partner narrative and financial reports.
• Follow up on reporting requirements by partners.

External Relationships / Representation:

• Liaise regularly with Strategic partners, Implementation partners and communities to ensure adequate participation in all steps of program implementation cycle.
• Continuous coordination with all relevant stakeholders regarding the progress of activities.
• Participate in member meetings as required and provide update to the team.
• Represent the foundation a working group meetings and other education forums under programs
• Participate in internal and external planning meetings as required and interact regularly with the Foundation stakeholders to ensure coordinated and efficient programming.

Compliance and Reporting:

• Prepare reports and presentations for internal and external audiences.
• Ensure adherence to funder requirements on reporting.

Academic Qualifications:

• Bachelor’s or a relevant master’s degree business administration, Development Studies, Social Sciences, or a related field.
• Excellent communication and interpersonal skills.
• Strong planning and organization skills
• Strong analytical skills and problem-solving skills 
• Proficiency in digital tools for reporting and program management e.g. Kobo toolkits, Power BI, CRMs etc
• Ability to synthesize complex information and present reports in a clear format.

Professional Qualifications / Membership to professional bodies/ Publication:

Have qualifications in Project Management PMP, PRINCE2 or training in Agile Methodologies.

Work Experience Required:

• At least 7+ years of relevant work experience in program management, preferably within impact driven organizations. Demonstrated experience in successfully program delivery in development contexts
• Experience in coordination with local and international NGOs, representation with donors and impact-led actors. Experience working with donor funded programs.

Key Competencies:

• Leadership and Team Building: The ability to inspire, empower, and lead diverse teams is crucial. A collaborative leadership style that fosters ownership and accountability.
• Strategic Planning: From designing program logic models to aligning with organizational goals, strategic planning ensures that efforts are coherent, targeted, and impactful.
• Budgeting and Financial Acumen: Ability to create realistic budgets, monitor spending, and communicate financial performance clearly to funders and leadership.
• Monitoring, Evaluation, and Learning (MEL): Understanding how to define, track, and interpret metrics is essential. Ability to measure impact (Qualitative and Quantitative), identify gaps, and inform strategy.
• Community Engagement: Successfully co-create programs with the community. Adept at listening, engaging, and building trust with the communities they serve.
• Communication Skills: Ability to write grant reports, present to a board, facilitating a workshop, clear and compelling communication is key.
• Cultural Competency: sensitivity, respect, and adaptability, working in diverse communities.
• Tech Literacy: Technical digital skills, demonstrated ability to work with digital tools and leverage digital solutions to manage and improve program management.
• Agility: Ability to balance rigor with flexibility in a philanthropic environment
• Strong analytical, critical thinking skills and Risk Management: Ability to anticipate program risks and put in mitigation measures on time, analyze situations and propose solutions during implementation.

Apply: Candidate Microsite

Branch Manager (O.C.T Branch) at I&M Bank Ltd

Job Description

We are seeking an experienced and results-driven Branch Manager  to lead our new branch; Our China Town (O.C.T) and drive business growth, customer acquisition, operational excellence, and team performance. The successful candidate will play a critical role in developing and managing client relationships, achieving business targets, ensuring compliance, and delivering exceptional customer experiences.

As this branch will serve a significant Chinese-speaking clientele, fluency in Mandarin Chinese is a mandatory requirement for this position.

Roles & Responsibilities

• Drive branch business performance through achievement of growth, profitability, and customer acquisition targets.
• Develop and execute strategies to grow funded and non-funded business portfolios.
• Identify and pursue new business opportunities from both existing and prospective customers.
• Build and maintain strong customer relationships while delivering exceptional service standards.
• Monitor branch sales performance and portfolio growth against agreed targets.
• Analyze financial statements, assess credit requests, and provide recommendations for approval.
• Oversee credit portfolio quality, including management of loan arrears and excess drawings.
• Ensure timely perfection and registration of collateral and securities.
• Lead, coach, and motivate branch staff to achieve high performance standards.
• Manage branch operational risk, compliance, and internal controls.
• Prepare and submit regular business performance and activity reports.
• Drive continuous improvement initiatives to enhance customer experience and branch efficiency.

Minimum Qualifications

• Bachelor’s Degree in Business, Finance, Economics, Social Sciences, or a related field.
• Relevant professional qualification in Banking, Finance, Business Management, or a related discipline.
• Membership in a recognized professional body is an added advantage.
• Minimum of 10 years’ relevant banking or financial services experience, including at least 3 years in a management role.

Mandatory Requirements

• Fluency in Mandarin Chinese (spoken and written) is mandatory.
• Professional proficiency in English.
• Demonstrated experience managing customer relationships and business portfolios.

Key Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Strong business development and relationship management capability.
• Commercial acumen and financial analysis skills.
• High levels of integrity and professionalism.
• Strong decision-making and problem-solving abilities.

Apply: Candidate Microsite

Officer, Back Office at I&M Bank

Job Description

I&M Bank is seeking a dynamic and detail-oriented Officer, Back Office to support branch operations by ensuring timely, accurate, and efficient processing of transactions in line with established policies, procedures, and regulatory requirements.

Roles & Responsibilities

• Verify outward clearing transactions including cheques, EFTs, salary transfers, direct debits, and unpaid items.
• Process and reconcile clearing transactions within the Clearing System and Core Banking System.
• Process outward SWIFT and RTGS remittances, including vetting customer instructions and obtaining approvals.
• Verify inward clearing items and manage customer notifications on unpaid instruments.
• Authorize in-house cheque transactions within the system.
• Investigate and resolve customer queries relating to clearing and reconciliation items.
• Act as joint custodian of the Branch Vault and/or ATM.
• Supervise and coach support staff where applicable.
• Ensure daily customer call-backs are conducted.
• Reconcile branch suspense accounts and prepare periodic reports.
• Support the growth of the Bank through cross-selling of products and services.

Qualifications and Experience

• Bachelor’s Degree in a Business-related field from a recognized institution.
• Part qualification in CPA (K), ACCA, or an equivalent professional certification.
• 1-3 years’ relevant banking or financial services experience.

Key Competencies

• Strong analytical and numerical skills.
• Excellent communication and interpersonal abilities.
• Good report-writing skills.
• Strong planning and organizational skills.
• High level of accuracy and attention to detail.
• Ability to work under pressure and meet deadlines.

Apply: Candidate Microsite

Assistant Manager, Facilities at I&M Bank Ltd

Job Description

Job Description

To support the planning, design, and efficient utilization of the Bank’s Capital Buildings by providing architectural and space planning expertise, coordinating facilities management operations, and ensuring a safe, compliant, and well-maintained workplace.

The role supports strategic space planning by assessing current and future accommodation requirements and preparing reports that inform decision-making on the Bank’s expanding space needs. It also oversees routine and planned maintenance activities, liaises with landlords, regulatory authorities, and service providers, and ensures compliance with operational, health, safety, and fire safety standards. Additionally, the role drives workplace enhancement initiatives that improve the employee experience, promote employee engagement, and reinforce the Bank’s brand identity across its facilities.

Through effective stakeholder collaboration and project coordination, the position contributes to the successful delivery of architectural and facilities management projects while supporting business continuity and operational excellence. The role also identifies opportunities to optimize space utilization, improve workplace functionality, and enhance the overall quality and sustainability of the Bank’s built environment.

Roles & Responsibilities

Key Responsibilities:

• Architectural Planning & Design: Prepare architectural concepts, space plans, technical drawings, specifications and construction documentation that comply with Bank standards, statutory regulations and operational requirements for the Capital Buildings.
• Support to the Lead Architect: Prepare space utilization and planning reports for the Space Committee (SPACECO) to support strategic decisions on accommodating the bank’s growth and expanding operational needs.
• Consultant Coordination: Coordinate architects, structural, civil, mechanical, electrical, ICT, security, fire and quantity surveying consultants to ensure integrated designs and timely project delivery.
• Project Coordination: Support the planning, coordination, monitoring and execution of branch development, refurbishment, relocation, fit-out and maintenance projects within approved scope, programme, budget and quality standards.
• Construction Supervision: Conduct site inspections, monitor workmanship, prepare snag lists and follow up corrective actions.
• Commercial & Cost Support: Review BQs, valuations, payment applications, variation orders and cost appraisals, providing technical recommendations.
• Quality Assurance: Verify completed works comply with approved drawings, specifications and statutory requirements.
• Regulatory Compliance: Support compliance with OSHA, fire safety, environmental and internal governance requirements.
• Facilities Technical Support: Prepare drawings and technical documentation to support Facilities Management works affecting the capital buildings.
• MEP & Systems Coordination: Coordinate commissioning and verify HVAC, electrical, plumbing, fiber, CCTV, access control, alarms, fire systems and related services on capital buildings project.
• Handover & DLP Management: Coordinate handovers and monitor Defects Liability Period obligations for capital buildings projects.
• Department UORCCO Champion: Coordinate departmental UORCCO meetings & prepare meetings minutes.
• Stakeholder Management: Maintain productive relationships with consultants, contractors, landlords, regulators and internal stakeholders. Collaborate with internal stakeholders, contractors, consultants, and service providers to ensure the timely and effective delivery of architectural and facilities management projects.
• Reporting & Continuous Improvement: Support continuous improvement initiatives aimed at enhancing workplace functionality, employee satisfaction, and operational efficiency. Drive workplace enhancement initiatives within the Capital Buildings portfolio to strengthen employee experience and reinforce the bank’s brand. This includes implementing projects such as the Wall of Fame, branded crockery, and other workplace branding and engagement initiatives.

Job Specifications:

Academic and Professional Qualifications:

• Bachelor’s Degree in Architecture, Building Science, Construction Management, Facilities Management, Civil Engineering, Building Economics, or a related Built Environment discipline from a recognized institution
• Registered Architect or Graduate Architect with the Board of Registration of Architects and Quantity Surveyors (BORAQS) or equivalent professional body.
• Membership in a relevant professional association such as: Architectural Association of Kenya (AAK), Institute of Construction Project Managers of Kenya (ICPMK), International Facility Management Association (IFMA).
• Certification in Facilities Management, Project Management, or Occupational Health & Safety will be an added advantage.

Work Experience:

• Minimum of 4 to 6 years’ relevant experience in architecture, facilities management, construction project management, workplace planning, or building operations within a corporate, institutional, commercial real estate, or banking environment.

Key Competencies:

• Architectural Design and Space Planning.
• Facilities and Building Operations Management.
• Construction and Contract Administration.
• Project Coordination and Delivery.
• Financial and Commercial Acumen.
• Stakeholder and Consultant Management.
• Risk Management and Regulatory Compliance.
• Quality Assurance and Site Inspection.
• Report Writing and Presentation Skills.

Apply: Candidate Microsite

Manager, Collections Support and Governance at I&M Bank Ltd

Job Description

Job Description

The role entails management of the collections and recoveries duties relating to governance, scorecard data computations and daily performance progress reporting, analysis of the restructure requests, discounts reviews prior to approval, Quality checks, Team training on processes and products, conducting complaints RCA and sharing lessons learnt, call monitoring with the aim of improving call quality and invoice approvals.

Roles & Responsibilities

Management of day to day collections activities;

• Manage collections and recoveries MIS including scorecard data simulations.
• Manage all complaints within retail collections, ensure timely resolution, Conduct RCA and share lessons learnt with all stakeholders.
• Validate and approve all invoices and ensure agencies SLA’s are complied with.
• Recommend restructure accounts for approval after a detailed review of the client’s financials and independent call back to establish financial difficulty.
• Manage the retail collections training Calander and ensure the team is appraised of all new products, enhancements and processes.
• Conduct weekly/monthly quality checks on collections processes for example restructures, deceased,  etc and provide immediate feedback.
• Conduct MOM call monitoring for the collections officers with the aim of enhancing call quality and proving feedback to the team to improve on the collection’s skills.
• Strategically oversee all processes and ensure compliance.

Support in collections strategy, processes, system and controls;

• Review and recommend changes in collections and Recoveries strategies and processes to align to the trends.
• Constantly review collections procedure manuals and recommend changes whenever the need arises.
• Ensure all set controls within Retail Collections unit are working as expected by conducting quality checks.
• Maintain and analyze MIS relating to performance of accounts and escalate trends for input to policy and governance team.
• Highlight any credit failures as first level of contact with these issues to provide lessons learnt to improve the credit approval process.

People management and training;

• Prepare and share performance data relating to collections staff daily KPI’S and monthly targets/achievements to the team leaders for performance reviews
• Train collections team on complaints handling, products, processes and any new trends with the aim of improving performance.
• Carry out independent quality checks on all collections activities and raise any flaws timely.
• Manage stakeholders especially relating to client complaints, agency SLA reviews and process reviews and provide all necessary support.
• Manage Collections staff as the team grows and monitor their daily performance.

MIS/Reporting and Stakeholder management;

• Prepare and submit all reports on time to aid decision making.
• Manage collections reports and share with the collections managers for decision making.
• Document any gaps in the processes and immediately escalate to all stakeholders as may be required.
• Manage portfolio data and constantly share capacity requirements to management for decision making.
• Develop reports that will show all portfolios at risk and independently track system allocation versus data dumps to ensure all accounts are assigned.

Skills, competencies & experience;

• Bachelor’s degree in Business, Finance or Accounting.
• At least 5 years’ relevant experience in high volume Debt recovery/Collections unit.
• Good negotiation and communications skills.
• Full knowledge of Retail Products.
• Good computer skills with Knowledge of credit MIS.
• Good time management and people management skills.
• Strong analytical skills and attention to details.
• Basic banking and fair knowledge of prudential guidelines.

Apply: Candidate Microsite

Management Trainee Programme 2026 at I&M Bank Ltd

Job Description

I&M Bank is inviting applications for its Management Trainee Programme 2026, an opportunity designed for ambitious recent graduates ready to launch their careers in the banking industry.

The programme offers successful candidates an opportunity to gain:

• Industry experience
• Professional development
• Executive mentorship
• Real-world exposure and impact

Who Can Apply?

Recent graduates who are:

• Ready to learn, grow and make an impact
• Digital-savvy and innovative
• Based in Kenya

Apply: I&M Bank Management Trainee Program 2026

Associate, Cards Dispute Management at I&M Bank Ltd

Job Description

Job Purpose:

The role holder is responsible for handling Card Issuing and acquiring business disputes as per VISA and MasterCard Rules and Regulations and existing Bank Operational procedures.

Roles & Responsibilities

Key Responsibilities:

• Investigate and initiate financial disputes raised by internal and external bank clients as mandated by scheme rules and procedures.
• Follow up on disputes process as per the scheme (Mastercard and VISA) manuals to manage correct resolution with no financial loss is experienced.
• Collecting evidence, determination of the validity of a dispute and based on findings making decisions and engagement of key stake holders’ merchants and banks clients.
• Internal Stakeholder (branches, Call Center, and Complaints Handling Unit) Engagement with an aim of ensuring that dispute management is understood, and correct procedures are appropriately followed when raising the complaints.
• Tracking card disputes raised and received from other banks.
• Review of Outstanding Card Reconciliation Exceptions to ensure no outstanding reconciliation items beyond SLA.
• Analyze card related disputes to identify thematic issues that could portray fraudulent attack for reporting/escalation. Work closely with the card fraud monitoring team on the same.
• Ensure timely submission of monthly reports to the bank stakeholders, regulators, and quarterly reports submission to the Card Schemes. 
• Processing of incoming and outgoing files from Card schemes portals into/from the bank Card management system within the set SLAs.
• GL and Loyalty file generation for processing into the core banking systems.
• Ensuring all card scheme settlement obligations are posted in core banking and remittances sent to Visa and Mastercard settlement banks.
• Upskilled to ensure that analyst keeps up with scheme mandated rules which enhances the ability to manage both external and internal stakeholders.

Academic Qualifications:

• Bachelor’s Degree in Business, Banking or related field.

Work Experience Required:

• At Least one (1) year relevant experience.

Competencies:

• Planning & Organizational skills.
• Analytical skills and attention to detail.
• Strong oral and written communication skills.
• Interpersonal skills to manage stakeholders at all levels. 
• Ethics and integrity.
• Excellent judgment and analytical abilities and impeccable integrity.
• Strong commercial awareness and an ability to connect to business goals.
• Experience in Business Continuity Planning and Disaster recovery.
• Risk management skills.

Apply: Candidate Microsite

Senior Manager, Commercial & Custody Unit at I&M Bank Ltd

Job Description

Job Purpose:

To ensure that the Bank’s interests are safeguarded and secured from legal and contractual liability in relation to the various forms of transactions and agreements entered into by the Bank, including the preparation and registration of Branch Leases. 

The role is also involved in conducting legal research and reviewing of existing and new statutes, preparation of reports and advising on the new legal issues arising to ensure statutory and contractual compliance by the Bank. 

In addition, the role involves custodial duties involving the management of certain custodial tasks where the Bank’s vault is concerned. 

Roles & Responsibilities

Key Responsibilities:

Contract Review, Execution & Maintenance:

• Supervising and Coordination of the due preparation, review of the terms, execution and termination of Contracts in compliance with the Bank’s Contract Management Policy and parameters set under the Drafting Rules and Guidelines. 
• The above contracts include but are not limited to all Commercial contracts and Standard Bank Contracts such as: Non-Disclosure Agreements & Data Processing Agreements.
• All leonine contracts created by I&M Bank Limited that employ standardized, non-negotiated/non-negotiable provisions.
• All Contracts between the Bank and Service Providers or Vendors including but not limited to License Agreements, Maintenance Agreements, Service Level Agreements, etc.
• Support to the Group and other affiliates of the Bank in the preparation, review, execution and termination of contracts and providing the necessary legal advice pertaining to the terms of the contracts. 
• Supervising and Coordination of the due preparation, review, and execution and registration of Leases with respect to premises leased by the Bank, or the Bank’s branches. 
• Supervise and Coordinate the review of ATM Licenses, Bill Boards and Car Parking Licenses. 
• Continuous scrutiny and review of the Bank’s Contract Management Policy in line with new laws and applicable industry practice. 
• Periodic review and update of the Bank’s General Terms and Conditions and all other internal terms and conditions.
• To ensure that (1), (2), (3) and (4) above are carried out in a manner to ensure that the terms within the contracts are in compliance with law, favor the Bank’s interests and minimize or eliminate the Bank’s liability, protect the Bank’s confidential information and are executed and maintained in a manner which will not compromise their admissibility in a court of law or other relevant legal tribunal.
• Ensure that departments within the Bank are aware of and are in compliance with the Bank’s Contract Management Policy and to report to the applicable stakeholders of any incident of non-compliance.
• Maintenance and updating of the unit’s Contract Management Tracker to monitor the process of the review of contracts and the custody of executed contracts.
• Supervision, maintenance and updating of the unit’s registers of contracts and documents executed by the Bank either by the Director’s of the Company or by the appropriate Power of Attorney holders.

Legal Advice & Opinions: 

• Undertake timely and comprehensive review of new laws, changes to existing laws and regulations, rulings and judgements with impact to the Bank’s operations and provide timely advise to branches and the bank departments on the compliance requirements of the new laws and regulations.
• To advise I&M Bank Board, I&M Holding Board, and the Management Committee of all legal related issues and the latest developments in the legal aspect of banking law, practice and case law that may have an impact to the Bank. 
• Preparation and submission of the periodic legal reports to MANCO, BOARDCO AND HOLDCO.
• To provide the daily general legal advice and legal assistance required to all other Bank functionaries, including but not limited to Branches and all Bank Departments. 
• To provide advise to the Bank’s Human Resource on all legal matters affecting staff, including but not limited to, recruitment of staff, conduct of disciplinary matters, changes in law affecting the Bank’s human resource manual and human resource policy and pension matters.
• To provide the necessary legal advice to the relevant stakeholders with respect to new financial and banking products and to inform the relevant stakeholders of any changes in law that affect the Bank’s current financial and banking products. 
• Ensure that all high-risk incidents within the Unit are reported to the relevant stakeholders and committees. 

Custody Service:

Joint Custody of the vault: 

• Supervise, coordinate and ensure cleanliness, proper order and arrangement of physical securities /documents in the securities room by organizing cleaners to carry out the task and conducting spot-checks to ensure that proper order is maintained at all times.
• Supervise and ensure lodgment sheets are properly scrutinized to ensure that details inputted within them are accurate, properly acknowledged and stored in their respective dockets. Ensure the urgent resolution of errors within acknowledgement sheets by persons preparing them. 
• Ensure that there is continuous maintenance of a scan record of all securities held.    
• Supervise and ensure proper maintenance of all executed contracts, securities, registered Power of Attorney, Seals and Registers.
• Ensure the proper and safe management of vault room keys.     
• Ensure that all the security measures with respect to ingress and egress of the vault is done in accordance with the Bank’s policy and all ingress by persons other than custodians is properly recorded.      

Release of securities from the vault:                                                                                                                                                                                                                  

• Ensure that release of Bank Security is done in accordance with the Bank’s policy
• Ensure that movement of security documents is properly documented in the Securities Register.

Trademarks:

• Liaise with the relevant department in identifying trademarks to be registered.
• Ensure that the Bank’s trademarks are properly registered. 
• Advising on the relevant classification for each mark to be registered. 
• Maintain custody of Trademarks and maintain report of all trademarks highlighting the expiry date. 

Supervision:

• Delegate assignments to the legal officer in order to achieve quick turnaround time of the Units assignments. 
• Assist the Legal Officer to align individual performance expectations with organizational goals 
• Develop performance goals collaboratively with the Legal Officer. 
• Ensuring that performance goals are current and clearly communicated to the Legal Officer. 
• Providing assistance, guidance, and coaching support as needed to the Legal Officer.

Staff Training:

• Support the planning, organization and conducting of internal and external staff training sessions on legal issues.

Academic Qualifications:

• Bachelor’s degree in Law (LLB) or its equivalent from a recognized institution.
• Masters in Business Administration (MBA) or its equivalent, Masters in Law (LL.M) is an added advantage. 
• A good working knowledge in the following legal areas – Corporate law, Commercial Contracts, IP, Employment, Consumer Protection Law, Contract Law, Banking Laws, guidelines and regulations.  

Professional Qualifications:

• Admitted to the Bar; and
• Advocate of the High Court of Kenya.

Work Experience:

• Minimum 10 years’ experience practicing commercial law and banking law.
• Must have previously worked in a management position for a minimum of 1 year. 

Generic Competencies:

• Ability to write letters, reports and/or perform routine calculations with the competence to explain these verbally; and
• Ability to communicate well with others both inside and outside the company.
• Good management skills

Skills and attributes:

• Strong research skills. 
• Excellent communication and presentation skills.
• Good interpersonal and communication skills.
• Ability to work under pressure.

Apply: Candidate Microsite

Branch Operations Manager (Wote Branch) at I&M Bank Ltd

Job Description

Job Description

The job holder is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures.

Roles & Responsibilities

• Approve new accounts in line with KYC procedures.
• Conduct daily, weekly and monthly review of operations reports to ensure exceptions are acted upon or escalated within acceptable time frames.
• Ensure correct and accurate completion of all customer instructions and approve them for processing at central operations.
• Manage operational risk and ensuring compliance with controls.
• Implement audit recommendations pertaining to all the departments under the Branch operation’s jurisdiction.
• Review and/or monitor transactions i.e. withdrawals, deposits, transfers and ensuring that any money laundering and fraudulent activities are identified.
• Proactively monitor accounts to avoid excesses and reviewing overdrawn savings accounts and non-borrowing current accounts, in addition to following up with customers as per the prescribed procedure guidelines.
• Review Inter Branch transactions report and ensure that the entries initiated by other Branches are bona fide and all outstanding items are reconciled and applied accordingly.
• Review suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames.
• Ensure availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met.
• Supervise front office and Back-office operations to ensure quick turnaround time on service delivery.
• Manage efficient, timely and accurate processing of customer enquiries and complaints.
• Cross-sell the Bank’s products and services.

Person Specifications:

• Bachelor’s degree in a Business related field from a recognized institution.
• At least 5 years relevant experience.
• CPA (K), ACCA or its equivalent.
• Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.
• Excellent communication and interpersonal skills.
• Excellent problem solving and decision-making skills.
• Excellent change management and people management skills.

Apply: Candidate Microsite

Senior Associate, Database Administrator at I&M Bank Ltd

Job Description

Job Purpose:  

The Senior Associate Database Administrator (DBA) is responsible for the reliable and efficient operation of the Bank’s database environments, playing a lead role in day-to-day database administration while providing guidance to junior DBA staff. 

The role encompasses the installation, configuration, monitoring, maintenance, and security of enterprise database systems, ensuring availability, performance, and integrity of data that underpins critical business applications. 

Operating within the Data Center & BCP Section, the Senior Associate DBA works closely with development, infrastructure, and business support teams to uphold database management best practices and drive continuous improvement. 

Roles & Responsibilities

Key Responsibilities:

• Install, configure, and maintain relational database systems including Oracle, SQL Server, MySQL, and PostgreSQL across development, test, and production environments. 
• Create and manage database objects such as tables, indexes, views, and stored procedures, ensuring alignment with schema design standards. 
• Apply and manage bug fixes, security patches, and software upgrades in accordance with change management procedures. 
• Maintain comprehensive documentation of database configurations, procedures, changes, and operational standards. 
• Administer Data Guard for database protection, failover, and standby operations, including setup, configuration, and ongoing management. 
• Support RAC administration to ensure continuous high availability of critical database services. 
• Manage, test, and validate database backup, restore, and recovery procedures to meet defined recovery time and point objectives. 
• Maintain and enhance disaster recovery capabilities in alignment with BCP frameworks and Bank requirements. 
• Proactively monitor database performance using Enterprise Manager and other toolsets, identifying and addressing issues before they impact operations. 
• Collaborate with development teams to review and optimize database queries, execution plans, and schema designs. 
• Conduct regular database audits to verify data integrity, consistency, and compliance with performance benchmarks. 
• Manage database security through administration of user accounts, roles, and access privileges in line with least-privilege principles. 
• Implement and enforce data security controls to protect sensitive and regulated information in accordance with Bank policy. 
• Support compliance with data security and regulatory requirements through periodic access reviews, audits, and reporting. 
• Provide technical support across the full development lifecycle including development, testing, performance tuning, and production deployments. 
• Troubleshoot and resolve database issues efficiently, acting as an escalation point for junior DBA staff. 
• Lead or support data migration and replication initiatives, ensuring minimal disruption to business operations. 
• Monitor and maintain database hardware, software, and interface health, escalating complex issues as appropriate. 

Academic Qualifications & Work Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field. 
• Minimum 2-3 years of hands-on experience in database administration, with demonstrated expertise across at least one enterprise-grade RDBMS and exposure to 
• high-availability and recovery operations. 
• Preferred Certifications include Oracle OCA (Oracle Certified Associate) or OCP (Oracle Certified Professional), Microsoft SQL Server certification (e.g., DP-300), MySQL Database certification and/or AWS Certified Database (Specialty or equivalent cloud database certification). 

Technical Skills:

• Skilled in Oracle Database operations including Data Guard, RAC, and Oracle Enterprise Manager (OEM) and advanced configuration and administration, Microsoft SQL Server, including administration, configuration, and performance tuning and security hardening, MySQL and/or PostgreSQL, including installation, configuration, and operational management. 
• Experience with Cloud database platforms including AWS RDS and/or Azure SQL Database administration and management. 
• Advanced proficiency in SQL and database query languages, including query optimization and execution plan analysis. 
• Deep understanding of relational database concepts, structures, normalization, and design principles and strong knowledge of database replication topologies and data migration methodologies. 
• Expertise in backup, restore, and recovery strategies including point-in-time recovery and automated backup frameworks. 
• Understanding of data warehousing principles and ETL processes as they relate to database operations.
• Proficiency in Oracle Linux and/or Oracle Solaris operating systems for database hosting and management. 
• Ability to diagnose and resolve hardware, software, and interface issues affecting database service availability. 
• Proven experience with performance monitoring tools and tuning techniques across enterprise database environments. 
• In-depth knowledge of database security best practices including encryption, auditing, role-based access control, and vulnerability management. 

Knowledge and Abilities: 

• Advanced understanding of relational database concepts, backup and recovery strategies, high availability architectures, and performance monitoring methodologies. 
• Solid knowledge of database replication, migration processes, and enterprise database design principles. 
• Familiarity with data warehousing concepts and ETL processes as they relate to database operations and integration. 
• In-depth knowledge of database security frameworks including access controls, encryption, and vulnerability management. 
• Strong analytical and diagnostic capabilities to identify root causes of complex database issues and drive effective, lasting resolutions. 
• Ability to proactively monitor database environments, anticipate performance degradation or failures, and take pre-emptive corrective action. 
• Detail-oriented with a consistent focus on data accuracy, integrity, and operational reliability. 
• Strong written and verbal communication skills, with the ability to articulate technical concepts clearly to developers, business stakeholders, and junior team members. 
• Effective collaborator across cross-functional teams including development, infrastructure, and business support, contributing constructively to shared objectives. 
• Proven ability to manage and prioritize multiple tasks and projects in a fast-paced, high-availability environment with minimal supervision. 
• Strong organizational and time management skills, with a disciplined approach to documentation, change management, and task execution. 
• Self-driven and capable of working both independently and as an effective team contributor

Apply: Candidate Microsite

Contact Centre Team Lead & Quality Assurance Analyst at I&M Bank Ltd

Job Description

Job Purpose:

The Contact Centre Team Lead & Quality Assurance Analyst is responsible for supervising, guiding, training, coaching, and mentoring Contact Centre Representatives (both as a team and individually) in their customer engagement efforts. 

In addition, the role involves monitoring and assessing all interactions at the Contact Centre i.e., Voice Calls, E-mails, Social Media, and Complaints raised with an aim of proactively measuring the Service Experience, Level of Compliance, identifying improvement areas, recommending and implementing corrective measures to promote Best-in-Class service.

Key Responsibilities:

Customer Management:

• Manage the quality of service delivered by Contact Centre representatives.
• Take up and follow through on escalated Customer feedback to ensure timely responsiveness and ultimate win/win resolution as per agreed TATs (turnaround times).
• Consult effectively with internal and external stakeholders on customer queries/complaints/requests, emerging issues, and friction points with focus on win-win outcomes.
• Develop creative ways to harness the voice of the customer across all touch points, analyze the feedback collected, recommend causes of action for improvement and liaise with relevant stakeholders to address emerging issues/friction points.

Internal Process Management:

• Continuous review of the Contact Centre process manual to ensure compliance with the bank’s changes in Product Offering, Services, Processes and Best in Class service standards 
• Develop Scripts and (Voice, Email and Social Media) for Contact Centre Team for Best-in-class customer experience.
• Champion Contact Centre processes re-engineering to improve process efficiency.

People Management:

Team Leadership:

• Supervise, coach, and develop Contact Centre team effectively to deliver the highest standards of service delivery and maximize individual/team output.
• Active Floor management to ensure incoming workload is handled within SLA without any backlog.

Strategy Implementation:

Execute Contact Centre strategy in alignment with the bank’s Customer Experience objectives and aspiration.

Quality Assurance Monitoring and Evaluation:

• Formulation and continuous review of Quality Assurance templates to be used in assessing customer interactions and make regular iterations according to the departmental needs. 
• Real Time and Post Interaction Monitoring and Evaluation of Voice, Email, Social Media Engagements and Complaints raised to assess quality of interactions to ensure Bank policies and procedures adherence, including compliance to Contact Centre policies and processes and Best in Class Service Standards.

Feedback and Coaching:

• Provide real-time feedback to Contact Centre representatives on their interactions with customers highlighting strengths and areas of improvement.
• Continuous One-on-One coaching with Contact Centre representatives to address improvement areas based on the individual Quality Assurance findings with key focus on improving the quality of interactions.
• Highlight best practice from the various representatives and share with the rest of the team in a bid to drive a culture of continuous improvement.

Training and Development:

• Ensure induction, training and development of Contact Centre team (New Joiners and Existing Staff).
• Give recommendations on training and developmental areas, Process Improvements and Product Refresher needs based on gaps identified from Quality Assurance evaluations, Customer Feedback and Customer Satisfaction surveys.
• Take leadership and coordinate corrective training for identified product, process and service gaps.

Workforce Planning and Resource Allocation:

• Schedule shifts, optimal resource management and track leave schedule, attendance, absenteeism rate.
• Manage the workload of the team by allocating resources appropriately to optimize service provision.

Culture:

• Enhance morale and encourage a positive atmosphere and attitude.
• Motivate the Contact Centre Back-Office Representatives to ensure the existence of enthusiasm on the job, high energy and motivation environment for optimal performance.

Stakeholder Management:

Establish and leverage relationships with key stakeholders ensure effective and firm 24/7 support.

Industry Benchmarking:

Monitoring Industry Trends to ensure that our Contact Centre practices, scripts and processes are relevant and aligned with current Best-in-class industry practices.

Reporting and Analysis:

• Prepare and submit Periodic and Adhoc Reports in a timely manner meeting all deadlines.
• Analyze reports and establish meaningful trends on engagements drivers, emerging pain points and impact on customer experience.
• Trend Monitoring and reporting of common and repetitive gaps to the Contact Centre manager for further actioning.

Risk and Compliance:

• Ensure all customer interactions comply with the Regulatory and Bank’s Standards, Policies, and procedures.
• Identify any risks in interactions and recommend controls or mitigation strategies to minimize the risk.

Customer Satisfaction Measurement:

• Administer Customer Satisfaction Measurement Surveys through Post Interaction SMS, Call Backs, Post Interaction survey on Social Media.
• Gauge level of customer satisfaction as per the quality assessment and customer feedback on the various quality assessment interactions and take corrective actions on unmet customer expectations.
• Conduct service recovery to convert detractors to promoters.

Process Improvement:

• Monitoring industry trends on Best Customer Experience standards and Quality Assurance practices to ensure our evaluation templates and key metrics remain relevant and are current and aligned to customer’s needs.
• Identify opportunities for Product, Process and Service improvement based on quality assessment and customer feedback.

Key Performance Measures:

• Dropped Call Rate.
• 100% SLA Adherence on Email and Social Media.
• Quality Assurance Score.
• Customer Satisfaction Score.
• Mystery Shopping Score.
• Service Level Score.
• Customer Effort.
• Net Promoter Score.
• Favorable Audit Rating.
• Nil Quality Assurance Repeat Findings.

Work Experience:

• 2 to 5 Years experience at a Contact Centre within a financial institution preferably a bank. Familiarity with quality assurance functions is an added advantage.

Academic Qualifications:

• Business related degree holder from a recognized University (Min – 2nd class upper or equivalent). 

Professional Qualifications:

• Contact Centre qualifications desirable.

Skills and Competencies:

• Customer centric.
• Out of the box thinking.
• Team Leadership skills.
• Stakeholder Management Skills.
• Strategic Thinking and execution.
• Emotional Intelligence.
• Risk Intelligence.
• Ability to manage change. 
• People Management skills.
• Results and solution orientated. 
• Excellent verbal and written communication skills, including rapport building. 
• Problem solving and decision-making skills. 
• Agile mindset.
• Project Management Skills.
• Data Analytics Skills.
• Good understanding of technology with a view to creating solutions.

Apply: Candidate Microsite

Procurement Officer at I&M Bank Ltd

Job Description

Job Purpose:

To support the Bank’s procurement function through efficient sourcing, procurement, contract administration, vendor management, facilities procurement, lease administration, logistics coordination and outsourced services management while ensuring value for money and compliance.

Roles & Responsibilities

Key Responsibilities:

• RFQs/RFPs, sourcing, quote analysis, negotiations, approvals and delivery coordination. 
• Supplier onboarding, prequalification, performance monitoring and SLA management. 
• Contract database management, renewals and lease tracking. 
• Security, cleaning, courier and water service coordination. 
• Asset disposal, relocations and transport coordination. 
• Insurance records and claims support. 
• Spend reports, audits and compliance monitoring.
• Recommend supplier selection, contract renewalsand vendor onboarding.
• Perform sourcing, evaluations, reconciliations and supplier monitoring.
• Support budgeting, benchmarking and procurement governance.

Academic Qualifications & Work Experience:

• Bachelor’s Degree in Procurement, Supply Chain, Business Administration, Commerce, Finance or related field.
• Professional certifications such as CPSP(K), CIPS or KISM is preferred.
• 1–3 years of experience in a similar role.

Skills & Competencies:

• Negotiation skills.
• Sourcing skills.
• Contract management.
• Supplier relationship management.
• Spend analysis.
• Communication skills.
• Stakeholder management.
• Problem solving skills.
• Integrity, teamwork and adaptability.

Apply: Candidate Microsite

Senior Associate Systems Administrator at I&M Bank Ltd

Job Description

The Senior Associate Systems Administrator is responsible for managing, maintaining, and supporting the Bank’s IT infrastructure, including servers, networks, storage, and operating systems. The role provides guidance and mentorship to junior administrators and acts as an escalation point for operational issues. The overall objective of this role is to maintain high availability of the ICT infrastructure through timely problem resolution, proactive system monitoring, disciplined execution of operational routines, and continuous improvement of systems management practices. Roles & Responsibilities

• Manage the configuration, maintenance, and reliable operation of servers, network infrastructure, and virtualization platforms (VMware, Hyper-V).
• Deploy operating system patches, upgrades, and administrative tools on a scheduled basis, and configure new services as required to maintain effective service delivery.
• Maintain capacity and storage planning processes, monitoring resource utilization trends and proactively addressing constraints.
• Maintain detailed inventory and asset configuration documentation, including system configurations, processes, and procedures, in accordance with ICT guidelines and standards.
• Manage enterprise backup solutions, ensuring data integrity and that recovery processes meet defined recovery time and point objectives.
• Implement and maintain processes for data protection, disaster recovery, and failover procedures.
• Manage server availability and service recovery to ensure incidents and problems are addressed in accordance with defined policies, procedures, and SLA commitments.
• Configure, enforce, and maintain logical and physical access controls in line with organizational information security policies.
• Automate repeatable security-related tasks to reduce manual effort and improve consistency of controls.
• Provide Level 1 and Level 2 technical support to end users, diagnosing and resolving hardware, software, and networking issues promptly, while independently managing and resolving assigned tickets, delivering root-cause solutions and minimizing repeat incidents.
• Collaborate with users and cross-functional teams to plan and implement updates, upgrades, and patches in a timely, controlled manner, and lead or supervise OEM support personnel engagements and vendor interactions as required.
• Act as a technical escalation point for junior administrators, providing day-to-day mentorship and knowledge sharing, supporting their technical growth and adherence to operational best practices and providing guidance on complex or unresolved issues.
• Work with cross-functional teams to support application deployments, infrastructure projects, system integrations, and contribute to the planning and execution of infrastructure improvement initiatives, capacity upgrades, and technology refresh projects.
• Identify opportunities to automate and streamline operational tasks to improve efficiency and reduce manual workload.

Education and Experience:

• Bachelor’s degree in computer science, Information Technology/Systems, or a related field from a recognized institution.
• Minimum 2–3 years of relevant experience in IT infrastructure support, with demonstrated experience in server administration, virtualization, and enterprise-level environments.
• Certifications including MCSA, MCSE, or AZ-104 (Azure Administrator), AWS Solutions Architect, RHCSA, RHCE, or CompTIA Linux+, CCNA or equivalent networking certification, VCP-DCV or equivalent virtualization certifications provide an added advantage.
• ITIL Foundation certification (advantageous).

Technical Skills:

• Proficiency with Windows Server and Linux/Unix operating environments, including administration, hardening, and troubleshooting.
• Hands-on experience with server virtualization platforms (VMware, Microsoft etc.).
• Familiarity with container technologies such as Docker and/or Kubernetes.
• Working knowledge of cloud platforms (AWS, Azure, GCS) including compute, storage, and networking services.
• Microsoft 365 administration & support, including Exchange Online, Teams, SharePoint, and associated services.
• Working experience with enterprise-grade storage systems and backup solutions, knowledge of data protection strategies, replication, and disaster recovery architecture.
• Basic working knowledge of database systems including SQL Server, MySQL, and/or Oracle for infrastructure support purposes.
• Ability to support application deployments and integrations from an infrastructure perspective.
• Experience with infrastructure and performance monitoring tools.
• Ability to identify, assess, and support remediation of security vulnerabilities across server and network environments. 

Apply: Candidate Microsite

Systems Administrator – Associate at I&M Bank Ltd

Job Description

The Associate Systems Administrator is responsible for supporting the maintenance and operation of the Bank’s IT infrastructure, including servers, networks, storage, and operating systems. The role provides Level 1 technical support, contributing to the availability, performance, security, and reliability of systems that underpin the bank’s business operations. Working under the guidance of senior team members, the Associate Systems Administrator plays an active role in day-to-day infrastructure operations, incident resolution, and adherence to ICT operational standards. The overall objective of this role is to support high availability of the ICT infrastructure through timely problem resolution, proactive system monitoring, and disciplined execution of operational routines.Roles & Responsibilities

• Support the configuration, maintenance, and reliable operation of servers, network infrastructure, and virtualization platforms (VMware, Hyper-V).
• Perform daily system monitoring to verify the integrity and availability and recovery of hardware, server resources, key processes, and scheduled jobs such as backups, reviewing system and application logs accordingly, to ensure incidents and problems are addressed in line with defined policies, procedures, and SLA commitments.
• Deploy operating system patches, upgrades, and administrative tools on a scheduled basis, and configure new services as required to maintain effective service delivery to end users.
• Assist in monitoring capacity and storage utilization, escalating concerns to senior team members as appropriate.
• Perform regular backup operations and support the implementation of data protection, disaster recovery, and failover procedures.
• Configure, enforce, and maintain logical and physical access controls in line with organizational information security policies. Assist in identifying and mitigating security vulnerabilities across infrastructure systems, escalating risks to senior staff as required.
• Assist resolve assigned support tickets by providing technical support to end users, diagnosing and resolving hardware, software, and networking issues promptly and delivering thorough, root-cause solutions to minimize repeat incidents.
• Collaborate with users and team members to implement updates, upgrades, and patches in a controlled and timely manner.
• Work with cross-functional teams to support prepare user requirements specifications for hardware and software infrastructure projects, and application deployments, under the direction of senior staff, in line with Bank guidelines.
• Contribute to infrastructure improvement initiatives and technology refresh activities as directed.
• Demonstrate behaviors aligned to the Bank’s values and support a performance and customer-service-oriented ICT culture.
• Remain flexible to periodic after-hours, weekend, or on-call work as required to support critical operations.

Education and Experience:

• Bachelor’s degree in computer science, Information Technology/Systems, or a related field from a recognized institution.
• Minimum 1-2 years of relevant experience in IT infrastructure support, with exposure to server administration, networking and enterprise operating environments.
• Certifications including Microsoft: AZ-900 (Azure Fundamentals) or MD-102 (Endpoint Administrator), CompTIA Linux+ or equivalent entry-level Linux certification, CCNA or CompTIA Network+, AWS Cloud Practitioner or AWS Solutions Architect Associate
• CompTIA A+ or CompTIA Server+ provide an added advantage.  

Technical Skills:

• Working knowledge of Windows Server and Linux/Unix operating environments, including basic administration and troubleshooting.
• Familiarity with server virtualization platforms and container technologies.
• Working knowledge of cloud platforms (AWS, Azure, GCS) including foundational compute, storage, and networking services.
• Working experience with Microsoft 365 administration and support, including core services such as Exchange Online and Teams.
• Familiarity with enterprise-grade storage systems and backup solutions, with the ability to perform and verify backup jobs.
• Basic understanding of data protection strategies, replication, and disaster recovery processes.
• Basic working knowledge of database systems including SQL Server, MySQL, and/or Oracle sufficient for infrastructure monitoring and support tasks.
• Ability to support application deployments from an infrastructure perspective under the guidance of senior team members.
• Awareness of information security best practices, access control principles, and organizational security policies.
• Familiarity with infrastructure and performance monitoring tools. 

Apply: Candidate Microsite

Contact Centre Officer at I&M Bank Ltd

Job Description

Job Purpose:

Contact Centre is the Bank’s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements.

The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a timely manner and in line with the I&M Service Standards resulting in market leading service experiences for all customers interacting with the Bank.Roles & Responsibilities

Key Responsibilities:

• Inbound Calls handling – 24-7 customer support for Queries, Requests and Complaints channelled through Voice within the defined timelines and in line with the I&M Bank Standards.
• Social Media Handling – 24-7 customer support for Queries, Requests and Complaints channelled through the I&M Social Media pages i.e., WhatsApp, Facebook, Twitter, YouTube, Instagram, and LinkedIn within the defined timelines and in line with the I&M Bank Standards.
• Social Media Campaign Support – Responding to all engagements arising from the various I&M Digital campaigns within the defined timelines and in line with the I&M Service standards.
• Email Handling – Responding to customer emails received from internal stakeholders and public mailboxes within stipulated Turnaround time and in line with I&M Service standards.
• Telemarketing and Outbound Campaigns – Handling Telemarketing assignments to create awareness on Bank Offerings and Outbound Campaigns such as Care Calling, Customer Onboarding and Customer Feedback Collection. 
• Digital Channel Support – Support customers with any queries, requests, or complaints on the Bank’s Digital Banking channels i.e., Card and Online Banking (Mobile and Internet Banking) thus driving uptake, usage and digital channel satisfaction.
• Reporting and escalating any emerging trends or Customer Feedback emanating from our telephone, social media handles and e-mail engagements.

Key Performance Measures:

• Dropped Contact ratio.
• Service Level Score.
• Mystery Shopping Score.
• Customer Satisfaction Score.
• Quality Assurance Score.
• Social Media and Email Handle Time.

Academic Qualifications:

• Business related degree holder from a recognized University (Min – 2nd class upper or equivalent).

Professional Qualifications:

• Banking qualifications desirable.

Work Experience:

• One-year continuous working at officer level in a customer service setting preferably in a financial institution with familiarity to the Contact Centre operations.
• Experience in Contact Centre or banking industry.

Skills and Competencies:

• Customer Centric.
• Excellent written and oral communication skills.
• Strong collaboration skills.
• Analytical and problem-solving skills
• Good interpersonal and rapport building skills. 
• Strong time management and organizational skills.
• Risk Intelligence.
• Self-driven, autonomous and result oriented individual.
• Flexible and adaptable working approach,
• Emotional Intelligent.
• Ability to work independently, with minimal supervision. 

Apply: Candidate Microsite

Associate – Teller (OCT Branch) at I&M Bank Ltd

Job Description

Key Responsibilities:

• Process customer transactions: Accurately and efficiently handle customer deposits, withdrawals, transfers, and other banking transactions while adhering to bank policies and procedures.
• Process in-house cheques: Verify and process in-house cheques to ensure legitimate, accurate, and timely payments.
• Receive outward cheques, VAT and PAYE payments: Accept and validate cheque and tax-related payments, ensuring correct documentation and processing.
• Process Card Payments: Handle transactions and services related to prepaid, multi-currency, and Narada cards while maintaining transaction security.
• Carry out daily call backs and filing; Conduct transaction verification callbacks and maintain organized records to support compliance and operational controls.
• Cross- sell the Bank’s products: Identify customer needs and promote suitable banking products and services to enhance customer value and business growth.
• Handle customer enquiries: Provide prompt, professional assistance and resolve customer questions, concerns, and service requests.
• Balance Cash Daily and Manage Cash Limits: Reconcile till cash against system records daily and ensure compliance with approved cash holding limits.

Academic Qualifications:

• Bachelor’s Degree in Business, Banking or related field.

Work Experience Required:

• At least one (1) year relevant experience in a similar role in a similar sized organization.
• Excellent communication and interpersonal skills.
• Ability to speak Chinese language.

Apply: Candidate Microsite

Associate – Customer Service (OCT Branch) at I&M Bank

Job Description

Key Responsibilities:

• Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch e.g RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications.
• Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers.
• Ensuring the completion of all account opening documentation and following up on deficiencies.
• Facilitating customers’ access to lockers.
• Attending to walk-in customers enquiries on account opening and products so as to maximize conversion of enquiries to sales.
• Responding to all written and oral complaints and enquiries received from customers.
• Cross-selling the Bank’s range of products and services to existing and new customers and acquire new active accounts/Business.
• Ordering of cheque books and cards as per customer specification.
• Safe custody and management of cards and cheque books.
• Collection of all service charges as per bank tariff to ensure nil income leakage.

Academic Qualifications:

• Bachelor’s Degree in Business, Banking or related field.

Work Experience Required:

• At least one (1) year relevant experience in a similar role in a similar sized organization.
• Excellent communication and interpersonal skills.
• Ability to speak Chinese language.

Apply: Candidate Microsite

Associate, Back Office (OCT Branch) at I&M Bank

Job Description

Key Responsibilities:

• Carefully vet and process cheques, ensuring accuracy and completeness.
• Scan and correct cheques, notify stakeholders of in-house cheque statuses.
• Reconcile outward cheques, ensuring accuracy against reports.
• Confirm rates with treasury as needed before processing.
• Accurately process the DMS instructions within SLA, minimizing errors.
• Accurately process salaries and EFTs, reconciling accounts.
• Manage standing orders and remittances on time.
• Handle direct debit payments efficiently.
• Timely and accurate processing of internal transfers.
• Address customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.

Academic Qualifications:

• Bachelor’s Degree in Business, Banking or related field.

Work Experience & Competencies Required:

• At least one (1) year relevant experience in a similar role in a similar sized organization.
• Excellent communication and interpersonal skills.
• Ability to speak Chinese language.

Apply: Candidate Microsite

Associate, Cash Office at I&M Bank Ltd

Job Purpose:

The role is responsible for managing and supervising Branch cash services to ensure that customers get the best in terms of service delivery in accordance with the Bank’s policy, procedures and guidelines.

Key Responsibilities:

• Ensuring that the Branch maintains optimum level of cash in liaison with the Central Cash department.
• Ensuring safe custody of cash and serialized stationery.
• Reconciling cash at the end of the day through a physical cash count and monitoring the intra-day cash limits for the tellers.
• Custodian of vault keys.
• Management of vault cash limits.
• Loading of ATM, m Responding to cash related queries.
• Queue management and monitoring activities in the Banking Hall through the CCTV.
• Verification teller entries within entries.
• Supervision of daily call back & archiving and monitoring to ensure sufficient cash & working optimally.
• Retrieving cash and cheque deposits from the ATM.

Academic Qualifications:

• Bachelor’s degree in business, Banking or related field.

Work Experience:

• At least one (1) year relevant experience in a similar role in a similar sized organization.

Skills & Attributes:

• Planning & Organizational skills.
• Analytical skills and attention to detail.
• Strong oral and written communication skills.
• Interpersonal skills to manage stakeholders at all levels. 
• Ethics and integrity.
• Excellent judgment and analytical abilities and impeccable integrity.
• Strong commercial awareness and an ability to connect to business goals.

Your application should reach us as soon as possible but not later than 9th June 2026.

Read More & Apply

Senior Associate, Compliance Officer at I&M Bank Kenya

Senior Associate, Compliance Officer

Job Purpose:

This role holder has responsibility for driving Efficiency, Customer Experience, Digital adoption, and operational rigor within the VRM.

This is a strategic management role where the holder is required to identify and implement initiatives and come up with ways to monitor/measure success to ensure realization of benefits arising from operational efficiency, service and digital uptake.

Ensure compliance to Bank controls, policy, service standards and procedures as laid down by the bank and ensure processing of sales data is accurate and within agreed timelines.

Key Responsibilities:

Internal Controls, Governance, Processes & Procedures:

• Achieve the set accuracy targets for all customer instructions / applications -New to Bank and existing (Accounts, Loans, Cards and Mandate changes).
  Undertake effective call backs for all KYC documentation received from customers as per the current TAT and in line with the existing standards.
• Through regular training / coaching, empower VRM Team and Branch teams with the pre-requisite knowledge and skills in customer experience, and operational rigor excellence in all aspects of processes undertaken (KYC, Compliance, Product requirements, Service etc).
• Manage the application processing, issuance and authorization of Loan applications, credit cards. 
• Scanning and tracking of processed customer instructions to the processing centre to ensure the set TAT is met.
• Partner/collaborate with VRM Manager to drive sales and revenue growth
  in conjunction with the Virtual relationship managers’ drive customer win back initiatives e.g. reactivation of inactive accounts and account funding.
• Ensure all risk events/control failures are reported, investigated and root causes addressed to prevent reoccurrence.

Customer Experience:

• Share knowledge, experience and best practice with all VRM Team members.
• Ensure all required reports are provided in a timely manner I.e. Daily workflow and monthly workflow, RTS reports.
• Ensure staff have required tools and resources to deliver effective customer experience.
• Responsible for E2E VRM customer complaints and queries resolution as per the complaints and queries procedure. 
• Ensure customer instructions are properly monitored and actioned within the SLA’s.
• Identify thematic customer issues, root causes and in conjunction with the VRM/Products/credit team come up with SMART actions to address the identified issues.
• Smooth and successful hand over before proceeding on leave, off or on rotation.
• Ensure system access rights and recertification are strictly adhered to.
• Ensure optimum accuracy processing of customer instructions and zero fraud commission payment.
• Continuously identify and support development and delivery of relevant training programs for VRM.

Business Growth Time split:

• Support the VRM on agreed strategies on all products Adoption across the various channels – working together with the Channels team.
• Together with VRM Mangers, create ownership of the VRM performance targets. Agree and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns.
• Partner with the VRM and the branch teams in supporting the branch to achieve its customer retention objectives
• Support VRM staff through seeking dispensations, Appeals, CRB Reports and any other support in product processing.

Capacity Building & People Management:

• In conjunction with the Manager/VRMs and Branch teams, build and develop a high performing and motivated staff team by creating a conducive work environment, teamwork and effective succession opportunities to ensure maximum productivity.
• Support in resource planning and providing regular feedback on performance
• Provide leadership by constantly offering training and guidance on the colleague’s expectations. 
• Adequate coaching and mentoring of Sales staff.
• Record Keeping-Fillings and archiving of departmental records-shared folder.
• Effectively support in managing, mobilizing and coordinating VRM Team resources (Equipment, safe environment etc.) to achieve the common goals.
• Management of Compliance team leave.

Academic Qualifications:

• University degree preferably in Law, Business Administration, or a related field (post-graduate education with a focus on compliance and risk management is preferred).
• A minimum of 3 years’ cognate experience in Banking operations in controls mainly compliance.

Required Competencies:

• Good experience in leveraging analytics and technology solutions to manage compliance risks.
• Critical thinking skills to understand and analyze complex problems.
• Effective communicator with strong writing and verbal abilities to communicate across all levels.
• Ability to develop strong relationships and collaborate with senior business and function leaders to influence change.
• Proven focus on deliverables, organized, and ability to manage multiple high priority deliverables.
• Self-starter, highly organized, and detailed-oriented.

Read More & Apply

Relationship Manager, Barakah Banking (Business Banking) at I&M Bank Ltd

Relationship Manager, Barakah Banking (Business Banking)

Job Purpose:

The Role is the point of contact for customers for ensuring positive customer experience and marketing to both new and existing customers in order to grow quality business on both the assets and liability book and generate revenue lines as per agreed targets with the segment head.

Responsible for retention of existing customers, growing the wallet share from existing business and effective relationship management of the assigned portfolio. The focus to be on shariah compliant financing and overall Barakah Banking book across all branches. 

Key Responsibilities:

• Identify and approach potential clients, introducing Bank products and services.
• Strengthen ties with existing clients through cross-selling and expanding engagement.
• Conduct regular meetings to foster client relationships and expand connections.
• Gather crucial financial and non-financial documents for credit analysis.
• Develop strategies to grow the assigned portfolio and implement them.
• Act as the main point of contact for clients, managing accounts and responding promptly.
• Build strong client relationships and attend events for further interaction.
• Customize banking solutions to meet client business needs based on their operations.
• Offer exceptional customer service and guide clients on investment products.
• Share results, propose solutions, and recommend concessions when needed.
• Handle a diverse range of clients, from MSMEs to large SMEs, addressing their unique needs.
• Ensure AML/KYC compliance, analyze financials, negotiate terms, and coordinate processes to deliver services effectively.

Academic Qualifications:

• Bachelor’s Degree in a Social Science or related field.
• Knowledge and certifications on Islamic Banking. 

Professional Qualifications / Membership to professional bodies/ Publication: 

• Relevant professional qualification.
• Member of a relevant professional body.

Work Experience Required:

• At least Four (4) years relevant experience in a similar organization.

Competencies:

• Strong leadership skills.
• Executive disposition.
• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills.
• Thorough understanding of the Banking Sector.
• Thorough understanding of Bank Products.
• Ability to create and maintain strong stakeholder relationships. 

Read More & Apply

Deputy General Manager, Institutional Banking at I&M Bank

Deputy General Manager, Institutional Banking

Job Purpose:

The Head of Institutional Banking will provide strategic leadership and oversight of the Bank’s Institutional Banking portfolio in Kenya, covering Government Ministries, Departments and Agencies (MDAs), State-Owned Enterprises (Parastatals), Development Finance Institutions (DFIs), Multilateral Agencies, and other large public and institutional bodies.

The role is responsible for driving balance sheet growth, strengthening key relationships, ensuring regulatory compliance, and delivering sustainable profitability in line with the Bank’s strategic objectives.

Key Responsibilities:

• Provide strategic direction for the Institutional Banking business, ensuring alignment with the Bank’s overall strategy and the Kenyan macroeconomic and regulatory environment.
• Oversee growth, stability, and optimal mix of assets and liabilities within the institutional portfolio, with a strong focus on quality, risk-adjusted returns, and sustainability.
• Drive growth of current accounts, collections, payment solutions, escrow services, and wholesale deposit mobilization from institutional clients.
• Proactively identify, develop, and manage relationships with Government Ministries, Counties, Parastatals, Development Agencies, and other institutional clients.
• Monitor national and county government development agendas, public sector projects, PPP initiatives, and donor-funded programs to identify financing and transaction opportunities.
• Originate, structure, and deliver complex institutional banking solutions, including cash management, trade finance, structured lending, and advisory services.
• Maintain strong engagement with National Treasury, Central Bank of Kenya (CBK), and relevant regulatory bodies to remain aligned with policy and funding developments.
• Build and sustain long-term senior-level relationships with key stakeholders across Government, Development Partners, and Institutional clients.
• Ensure high levels of client satisfaction through proactive engagement, timely delivery of solutions, and continuous improvement of service standards.
• Act as the principal escalation point for strategic institutional clients.
• Ensure adherence to CBK regulations, internal credit policies, AML/CFT requirements, and public sector governance frameworks.
• Provide oversight on credit risk, portfolio quality, and exposure limits for institutional clients.
• Participate in relevant management and credit committees, providing informed insights on institutional banking risks and opportunities. 

Academic Qualifications:

• Bachelor’s degree in business, Economics, Finance, or a related field.
• Master’s degree (MBA, Finance, or Strategy) is an added advantage. 

Professional Qualifications / Membership to professional bodies/ Publication: 

• AKIB, ACIB, or other relevant professional banking or finance qualification.
• Formal training in corporate/ institutional lending, relationship management, or credit risk management.

Work Experience Required:

• Minimum of 8–10 years’ experience in banking, with at least 4–5 years in senior or managerial roles within Institutional, Corporate, or Public Sector Banking. 
• Proven experience managing Government, Parastatal, or Development Finance Institution relationships in the Kenyan market.
• Strong understanding of Kenya’s banking sector, public sector financing frameworks, and regulatory environment.

Key Competencies:

• Strong leadership skills.
• Executive disposition.
• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills.
• Business/Financial acumen, business savvy and innovative.
• Ability to develop long-term integrated and cross-functional operational plans.
• Thorough understanding of the Banking Sector.
• Ability to create and maintain strong stakeholder relationships.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 1st June 2026.

Read More & Apply

Assistant Manager, Payroll Administration & Benefits at I&M Bank

Job Purpose:

The role holder is responsible for the effective end-to-end management of payroll and payroll-related processes, ensuring salaries and related payments are processed accurately, on time, and in full compliance with internal policies, statutory requirements, and regulatory standards.

The role also supports the administration and oversight of employee benefits, including medical, pension, and other staff schemes, and provides operational support during the annual reward cycle.

The position plays a critical role in safeguarding payroll accuracy, strengthening controls, supporting audits, and delivering reliable payroll, benefits, and reward data for decision-making, and supports employee understanding of payroll and benefits processes through clear, structured communication.

Key Responsibilities:

Payroll Management & Control:

• Manage the end-to-end in-house monthly payroll process to ensure accurate and timely salary processing.
• Review, validate, and consolidate payroll inputs including new hires, exits, transfers, promotions, salary changes, allowances, deductions, unpaid leave, and other payroll movements.
• Ensure payroll changes are supported by appropriate approvals and documentation before processing.
• Review payroll outputs for accuracy, completeness, and alignment to approved inputs before final sign-off.
• Ensure all payroll-related payments, including salaries, allowances, reimbursements, advances, and other approved employee payments, are processed within agreed timelines.
• Investigate payroll variances, exceptions, and anomalies, and ensure timely resolution before payroll closure.

Payroll Compliance, Reconciliations & Reporting:

• Ensure accurate and timely computation, deduction, reconciliation, and remittance of all statutory obligations including PAYE, NSSF, SHIF, Housing Levy, pension contributions, and other applicable deductions.
• Prepare and review payroll reconciliations, journals, schedules, and supporting reports for submission to Finance and other stakeholders.
• Reconcile payroll outputs against approved movements, statutory schedules, and general ledger requirements, and investigate any variances.
• Ensure payroll records, reports, and supporting documentation are complete, accurate, and audit-ready at all times.
• Monitor changes in payroll, tax, and employment legislation and ensure timely implementation of required updates.

Benefits Administration & Oversight:

• Support the administration and oversight of employee benefits including medical, pension, group life, and other approved staff benefit schemes.
• Coordinate with internal stakeholders and service providers to ensure eligible employees are accurately enrolled, updated, or exited from benefit schemes in a timely manner.
• Provide guidance to employees on benefits processes, including pension onboarding and leaver processes, and liaise with scheme administrators or providers as required.
• Review benefit-related deductions and employer contributions to ensure correctness and timely processing through payroll.
• Support annual renewals, provider updates, employee communications, and benefit-related reporting as required.

Reward Cycle Operational Support:

• Support the annual salary review and bonus processes through data preparation, system set-up, validation of employee data, and reporting.
• Prepare reports, schedules, and analysis required to support reward decision-making and implementation.
• Validate reward-cycle outputs to ensure approved adjustments are accurately reflected in payroll.
• Maintain accurate records of reward-cycle changes, approvals, implementation logs, and any appeals or exceptions.

Systems, Data Integrity & Continuous Improvement:

• Maintain high levels of payroll and benefits data integrity across relevant HR and payroll systems.
• Ensure payroll system parameters are updated accurately for approved changes in statutory rates, deductions, benefit rules, and employee data.
• Identify process gaps, system inefficiencies, and control weaknesses, and recommend practical improvements.
• Support testing and implementation of payroll-related system enhancements, upgrades, and process changes.

Stakeholder, Vendor & Service Management:

• Work closely with HR, Finance, and other internal stakeholders to ensure seamless payroll and benefits administration.
• Act as a key contact point for payroll and benefits-related queries, escalating material issues promptly where necessary.
• Liaise with pension administrators, medical providers, insurers, and other third parties to ensure timely and accurate service delivery.
• Provide clear, accurate, and timely communication to employees on payroll, statutory deductions, and benefits processes to enhance understanding, reduce queries, and improve overall employee experience.
• Support employee awareness and understanding of compensation, payroll, and benefits processes through structured communication initiatives, FAQs, and guidance materials.

Financial Responsibility:

• Responsible for the integrity and control of monthly payroll processing, including accurate salary payments, statutory deductions and remittances, payroll journals, benefit-related deductions, and related reconciliations.
• The role safeguards significant employee payment flows and supports the prevention of financial, compliance, and reputational risk arising from payroll errors, delays, or control failures.

Academic Qualifications:

• Bachelor’s degree in human resources, Finance, Accounting, or related field.
• Professional Qualifications / Membership to professional bodies/ Publication: 
• Relevant HR professional qualification, payroll, taxation, finance, or reward-related certification is an added advantage.

Work Experience Required:

• At least 4–6 years’ relevant experience in payroll administration, payroll operations, compensation and benefits administration, or a related HR operations role.
• Demonstrated experience managing end-to-end payroll processes, statutory deductions and remittances, reconciliations, payroll reporting, and sensitive employee data in a controlled environment.
• Experience supporting benefits administration and annual reward-cycle implementation is an added advantage.

Competencies:

• Strong payroll processing and controls mindset.
• High attention to detail and accuracy.
• Strong knowledge of statutory payroll and employment compliance requirements.
• Analytical, reconciliation, and reporting capability.
• Planning, prioritization, and ability to work to strict deadlines.
• Confidentiality, sound judgment, and high ethical standards.
• Problem-solving, exception management, and continuous improvement mindset.
• Systems aptitude and strong stakeholder management skills.
• Strong oral and written communication skills.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 26th May 2026.

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Senior Manager, Credit – Securities & Documentation at I&M Bank

Job Purpose:

Responsible for leading the Securities and Documentation function by ensuring timely, accurate, and compliant preparation, verification, and execution of all corporate and non-corporate loan contracts, internal security documents, and related credit documentation. 

The role safeguards the Bank’s lending position by ensuring all documentation aligns with approved sanction terms, the Bank’s Credit Policy, CBK Prudential Guidelines, and all applicable legal and regulatory requirements.

Additionally, the role provides strategic oversight on evolving legal, regulatory, and policy changes impacting credit documentation while ensuring effective covenant capture, monitoring, and risk mitigation. 

Key Responsibilities:

• Signatory and Power of Attorney for Loan Contracts and Security Documentation. 
• Serve as the Bank’s authorized signatory and holder of Power of Attorney for execution of loan contracts and internal security documents. 
• Ensure all approvals are adequate and compliant with the Bank’s Credit Policy, Scheme of Delegation, and related annexures before documentation. 
• Verify that all facility types, sanction terms, repayment structures, pricing, commissions, collateral requirements, and approval conditions are accurately reflected in loan contracts. 
• Ensure collateral clauses are correctly structured to protect the Bank’s legal and financial interests. 
• Review and confirm contract accuracy to minimize errors, omissions, and documentation risks. 
• Provide timely and accurate reports relating to loan contracts and internal security documentation.
• Liaise with approving authorities to clarify contradictory or ambiguous sanction terms before execution. 

Supervisory, Leadership, and People Management:

• Lead and manage the team of Securities and Documentation Officers to ensure accurate, timely, and efficient processing of all credit documentation. 
• Oversee workflow through the Loan Origination System (LOS) while ensuring all non LOS transactions are effectively tracked and processed. 
• Monitor turnaround times (TATs), service level agreements (SLAs), and departmental productivity. 
• Evaluate team performance regularly, identify skill gaps, and implement corrective measures. 
• Develop and implement process automation and continuous improvement initiatives to enhance operational efficiency. 
• Coordinate effectively with Legal, Credit Administration, Relationship Management, and other stakeholders to ensure seamless credit documentation processes. 
• Ensure prompt resolution of audit findings and implementation of corrective action plans.
• Manage staff leave planning, handovers, performance reviews, and staff exit-related documentation processes. 

Risk Management and Compliance Oversight:

• Monitor legal and regulatory developments affecting lending and credit documentation. 
• Liaise with Legal and Compliance teams to revise templates and documentation standards in line with new laws and internal policy changes. 
• Ensure customer notifications for lending variations comply with applicable consumer protection and banking laws. 
• Verify accurate capture of all conditions of sanction and covenants within facility contracts. 
• Maintain covenant trackers and ensure proper monitoring, breach identification, and reporting. 
• Conduct periodic reviews of executed contracts to confirm compliance with approved standards.
• Support proactive risk identification by ensuring proper documentation of covenants and early warning indicators. 

Training, Learning, and Development:

• Build, mentor, and develop a high-performing documentation team. 
• Identify staff training needs and implement development plans. 
• Conduct training for team members, relationship managers, management trainees, and HiPo staff on: 
  Credit documentation best practices. 
  Risk identification. 
  Contract execution. 
  Collateral risk management. 
  Covenant monitoring and compliance. 
• Contribute to product development initiatives by ensuring documentation processes 
  align with new product requirements.
• Promote knowledge sharing and continuous professional development within the department. 

Stakeholder Engagement:

• Coordinate with internal stakeholders including Branch Teams, Relationship Managers, Credit Risk Managers, Legal, and Credit Administration on all matters related to credit documentation. 
• Provide timely advisory support on documentation-related credit decisions. 
• Guide Relationship Managers and other business units on documentation requirements to improve customer execution experiences. 
• Ensure effective interdepartmental collaboration to maintain SLA and TAT compliance.
• Support process reengineering initiatives aimed at enhancing service delivery and operational efficiency. 

Decision-Making and Accountabilities: 

Financial Impact:

• Protect the Bank from legal, compliance, operational, and reputational risks through complete and accurate loan documentation. 
• Ensure prompt loan disbursement by maintaining efficient documentation turnaround, directly supporting loan book growth. 
• Strengthen covenant management and monitoring to identify early warning signs and reduce potential credit losses.
• Ensure compliance with changing regulatory requirements to avoid penalties and financial exposure. 

Operational and People Impact: 

• Manage employee leave schedules and resource planning to ensure uninterrupted business operations. 
• Drive employee performance management and capability development. 
• Contribute to product development and process enhancement for improved operational effectiveness. 
• Oversee complaint resolution within required service timelines.
• Ensure timely closure of audit findings, tracking of CAPs, and maintenance of audit readiness. 

Academic Qualifications: 

Bachelor’s degree in commerce, Business Management, Economics, or related field. 

Professional Qualifications: 

Professional certifications in Credit Management, CPA, ACCA, Banking, or equivalent. 

Work Experience: 

• Minimum 4–6 years of total relevant credit documentation and banking experience.
• Minimum 4 years of managerial experience in credit, lending operations, or related banking functions. 

Required Skills and Competencies: 

• Strong analytical and interpretation skills. 
• Excellent numerical and risk assessment capability. 
• Strong planning and organizational skills. 
• Leadership and people management capability. 
• Excellent communication, report writing, and presentation skills. 
• Good knowledge of credit and trade finance products. 
• Strong understanding of banking regulations, Banking Act, and CBK Prudential Guidelines. 
• Good knowledge of core banking systems and loan origination systems. 
• Strong understanding of legal frameworks applicable to lending, securities, and banking documentation. 
• High attention to detail and compliance orientation.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 20th May 2026.

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Assistant Manager, ICT Governance & Assurance at I&M Bank Kenya

Job Purpose:

The Assistant Manager ICT Governance is responsible for aligning and integrating risk management, compliance, and business values into the operations of IT systems and processes to ensure return on IT investments.

The role implements the set IT objectives and drives IT teams to understand the value of policies, adherence to regulation, and legal and compliance requirements of the Bank through effective communication structures.  

Key Responsibilities:

• Maintain and enforce ICT policies aligned with industry standards, regulatory requirements and the Bank’s strategic objectives.  
• Serve as the Risk champion, Support risk mitigation and reporting through governance committees. 
• Support the implementation of the ICT Governance, Risk & Compliance framework, ensuring it remains current and effective.  
• Ensure all ICT policies and guidelines are clearly documented, up-to-date, relevant, and socialized to all ICT team members.  
• Support execution of the Internal Risk Control Self-Assessments (RCSAs) with a focus on risk management practices and regulatory compliance. 
• Continuously monitor and improve the risk maturity posture of the department.   
• Support the enforcement of the change management policy, ensuring that risk and impact analyses are reviewed and properly documented for all ICT changes.  
• Co-ordinate all internal and external ICT audits and ensure they are conducted professionally and wholistically, with findings clearly communicated to ICT leadership and relevant stakeholders.  
• Ensure all strategic action items are closed within agreed timelines and progress is reported appropriately.  
• Collaborate with stakeholders across the organization to ensure IT initiatives adhere to governance standards, support strategic goals, and deliver measurable value.  
• Participate in all IT Governance activities and provide support to the broader IT strategy development and execution.  
• Communicate IT governance objectives effectively to IT teams, fostering understanding of the value of policies, regulations, and compliance requirements.  
• Drive governance-mandated responsibilities including audits, staff training, policy development, and business continuity planning.  
• Maintain data classification standards and governance framework.  
• Coordinate ICT disaster recovery plans and actions.  
• Ensure IT system deployments and projects adhere to governance. 
• Manage governance repositories.  

Academic Qualifications:

• Degree in Computer Science, Information Technology, Engineering, or a related field.
• Professional Certification in Governance of Enterprise ICT. 

Technical Skills:

• Minimum 4 years of experience in a similar role within the financial services industry, preferably in a digital banking environment. 
• Experience in technology risk management. 
• Competence in IT audit processes. 
• Understanding of IT Service management processes. 
• Proficiency in using GRC tools for governance, audit tracking, and compliance monitoring. 
• Ability to draft policies, procedures, reports, and governance frameworks to a professional standard.
• Ability to translate technical governance concepts into clear, actionable language for diverse audiences, from technical staff to executive leadership.  

Key Attributes:

• Strong leadership skills.  
• Demonstrate high levels of integrity.  
• Excellent communication and interpersonal skills.  
• Technology and domain knowledge.  
• Strong problem-solving and analytical abilities. 
• Excellent documentation skills. 
• Planning, organizing, and execution with precision. 
• Attention to details. 
• Stakeholder engagement skills. 
• Presentation skills. 
• Customer centricity.

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Assistant Manager, Asset Finance (Western Region) at I&M Bank

Job Purpose: 

The role entails marketing of the Asset Finance and IPF products through recruitment of new and existing clients with a view to growing a quality loan book.

It also involves effective relationship management for Vehicle/Equipment vendors, Insurance companies/Intermediaries as well as clients to attract new business, grow wallet share and ensure retention of existing business portfolio.

The role is also tasked with product training, and a critical liaison point for business teams across the branch network.

Key Responsibilities:

• Generate new Asset Finance and Insurance Premium Finance business through effective relationship management of assigned portfolio of motor vehicle dealers, insurance companies and the branch network. 
• Conceptualizing and crystalizing new product ideas into concrete business cases and proposals for adoption. The approved businesses cases culminate into new sub products under Asset Finance and IPF. 
• Customer, competitor, and market reviews to identify new/upgraded product needs and opportunities (environment scanning and comparison)
• Planning and implementing all elements of new product/up-grading and roll-out in conjunction with Senior Manager, Asset Finance.
• Grow Asset Finance and Insurance Premium Finance business through direct recruitment of potential clients.
• Train and undertake capacity building for the assigned portfolio of branches, insurance players and Asset Vendors.
• Carry out credit appraisals and call reports for sanction on ad hoc basis.
• Maintain effective business relationship with motor vehicles dealers through regular visits and quick resolution of any outstanding issues with regard to customer requests. 
• Aggressive follow up of approved retail asset finance business with the view of accelerating drawdown as well as supporting disbursement process to branches and motor vehicle dealers. 
• Guide dealers / customers on HP / IPF documentation to ease the disbursement process.
• Growing the Asset Finance and Insurance Premium Finance Book by seeking increased wallet share of existing client portfolio of the bank.
• Formulate and implement joint dealer promotion schemes when required.
• Market additional loan facilities to bank’s clients at the point of loan liquidation or insurance renewal through telephone calls, written communication as well as visits while liaising with the respective branch / corporate relationship.
• Actively participate in functions and events that facilitate selling of bank products and especially Asset Finance and Insurance Premium Finance products.
• Regular update to dealers, insurance companies, insurance brokers and agents by keeping them informed on the various product features or newly developed products that are targeted to retain a competitive edge in the market. 
• Cross selling other Bank products to customers where opportunities for such sale are identified, this will entail involving staff from other functions in order to reinforce on such sale.
• Ensuring timely and efficient service delivery by co-coordinating with the processing team to ensure that all applications received are processed in a timely manner and clients, dealers, insurance companies and brokers are advised of Banks decision within the set timelines.
• Timely and efficient handling of queries or requests from existing and potential Bank customers through phone calls, email or physical visits to client premises.
• Liaising with the Business drivers at branch level, the Processing team, Asset Finance and Branch Managers to pay select clients’ courtesy calls.
• Follow up on deferred applications to ensure closure on any pending items.
• Ensuring motor vehicle dealers and other business partners have access to required stationery/forms
• Aid in recovery of non-performing loans where additional & useful information is available.

Academic Qualifications:

• Bachelor’s degree in business / marketing field or its equivalent from a recognized institution.
• Chartered Institute of Marketing diploma or its equivalent.

Work Experience:

• At least 3 years relevant work experience.

Key Competencies:

• Ability to communicate. 
• Report writing skills.
• Numeric skills.
• Skills and Attributes.
• Excellent communication and interpersonal skills.
• Good financial analysis skills.
• Presentation skills.
• Good negotiation skills.
• Excellent problem solving and decision-making skills.
• Knowledgeable in credit /lending.
• Basic understanding of Banking Law.
• Knowledgeable in the Banking Act, CBK prudential guidelines and credit policies.

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Officer, Product Management at I&M Bank

Officer, Product Management

Digital Business – Nairobi, Nairobi

Job Purpose:

To Support the product manager in the strategy and delivery of digital payment and liability products that enhance customer experience, drive adoption, and contribute to the Bank’s digital revenue growth. 

The role focuses on supporting the product manager build scalable, customer-centric payment solutions covering retail, SME, and corporate segments.

It will ensure innovation, efficiency, and compliance across the entire product lifecycle while aligning with the Bank’s strategic objectives.

Key Responsibilities:

Product Strategy, and Roadmap:

• Match clients’ needs with product capabilities through presentation of tailored demonstrations and proposals on payment and liability products propositions.
• Translate the product vision and roadmap for payments (Card, wallets, transfers, collections and disbursements) and deposits into detailed product backlog and delivery plan.
• Define and evolve the product vision and roadmap. 
• Provide input on feature opportunities based on user feedback, market analysis, and operational insights.
• Prioritize backlog items to ensure alignment with roadmap and sprint goals.

Product Development and Execution:

• Lead end-to-end product lifecycle management from ideation to launch, scaling, and optimization.
• Collaborate with technology, operations, and design teams to deliver robust and user-friendly payment solutions.
• Oversee technical and operational readiness for new products including integration, switching, settlement, and reconciliation processes.
• Ensure timely delivery and performance tracking of products against agreed KPIs.

Commercial Ownership and Go-to-Market:

• Own the product backlog, ensuring clear product papers, and prioritization in the assigned portfolio.
• Co-ordinate closely with PO, QA, and business in sprint planning, stand-ups, retrospectives.
• Ensure product requirements are well defined, testable, and ready for development.
• Ensure compliance with the product or feature acceptance criteria before acceptance. 
• Participate in sprint reviews and backlog refinement sessions for allocated product portfolio.
• Act as primary liaison between business stakeholders and development teams for allocated portfolio.

Performance, Compliance, and Risk Management:

• Track product KPIs related to feature usage and system performance and provide insights on transaction success rate, uptime, fee income, and customer satisfaction.
• Ensure product features meet regulatory and compliance requirements during design and delivery.
• Work with risk teams to incorporate controls into product functionality and ensure compliance with payment regulations, data privacy, and internal governance policies.
• Work with Risk and Compliance to proactively identify and mitigate operational and fraud risks.

Leadership, Mentorship, and Partnerships:

• Facilitate collaboration between business stakeholders and product teams, fostering a culture of innovation, accountability, and collaboration.
• Provide support on product awareness/knowledge of featured products with cross-functional teams.
• Support integration initiatives with internal teams and external partners including key payment partners and fintechs to strengthen the bank’s payment ecosystem.

Job Dimensions:

• Growth in transaction volumes, usage, and fee-based income across payment channels.
  Launch of new or enhanced digital payment solutions.
• Improved customer experience metrics and system reliability (success rate, uptime, TAT).
• Effective product governance and regulatory compliance.
• Strong cross-functional alignment and timely delivery of roadmap initiatives.

Academic Qualifications:

• Bachelor’s degree in business, Computer Science, Engineering, or a related field.
• A Master’s degree or additional certifications in Product Management or Fintech is a plus.

Professional Qualifications / Membership to professional bodies/ Publication:

Relevant certification in Digital Banking, Product Management, or Agile/Scrum will be an added advantage.

Work Experience Required:

• Minimum 1 year of experience in product management, in payments, mobile money, or digital banking.
• Proven record of launching and managing successful payment or liability products.
• Strong understanding of payment ecosystems.
• Knowledge of regulatory frameworks and compliance requirements in payments and digital banking.
• Experience managing P&L and driving commercial growth.

Required Competencies:

• Strategic thinking and execution discipline.
• Strong data-driven decision-making and analytical skills.
• Excellent collaboration and stakeholder management skills.
• Deep understanding of customer needs and digital behavior.
• Leadership and mentorship capability.
• Strong communication and influencing skills.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 24th April 2026.

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Officer, Digital Lending Product Management at I&M Bank Ltd

Officer, Digital Lending Product Management

Digital Business – Nairobi, Nairobi

Job Purpose:

Responsible for the day-to-day product management to support growth and expansion of the Bank’s digital lending product use cases and performance. 

The role cut across product development, commercial performance and user experiences for product competitiveness, customer centricity and sustainability.

The position will serve as a catalyst for innovation, leveraging technology and market insights to deliver impactful digital solutions tailored to the needs of diverse customer segments.

Key Responsibilities:

Product Strategy, and Roadmap:

• Conduct market research, competitive analysis and industry trends to anchor product evolution and adoption of the best digital product strategies.
• Acquire, review and monitor customer needs and experiences to identify product gaps and generate ideas that informs new product, growth of the existing products and enhanced customer experiences. 
• Conceptualize digital products outlining effective customer acquisition strategies, customer lifetime value management and growth opportunities.  
• Work with the analytics and portfolio management teams to identify establish business opportunity and input into the appropriate strategy in alignment with the functional goals and strategic priorities for sustained growth and competitiveness. 
• Drive buy-in for the proposed product and product features to support vision, to both internal and external stakeholders. 
• Support in the management of the product and feature back-log as aligned with the product management lead. 

Product Development and Execution:

• Scope and prioritize activities based on business and customer impact.
• Draft product concept papers and alignment with stakeholders.
• Support the entire product lifecycle, from ideation to launch and iteration.
• Work with engineering, design, and data teams to deliver high-quality products on time and within budget.
• Continuously test, refine, and enhance products to optimize user experience and satisfaction.

Cross-Functional Stakeholder Management:

• Drive collaboration across IT, Design, Marketing, Sales, Credit and Operations to ensure smooth execution.
• Ensure alignment and effective communication between all stakeholders.

Performance, Compliance, and Risk Management:

• Monitor key performance indicators (KPIs) to measure product success.
• Work closely with growth managers to ensure the product targets are achieved, seeking necessary enhancement to drive growth.
• Support in development and implementation of effective go-to-market (GTM) strategies, including positioning, pricing, and launch plans.
• Ensure compliance with regulatory standards and proactively mitigate risks.
• Analyze data to optimize performance, revenue growth, and profitability.

Stakeholder Empowerment:

• Train different stakeholders on the new product and features. 
• Engage and guide digital lending champions in the branches.
• Foster a culture of innovation, collaboration, and accountability.

Academic Qualifications:

• Bachelor’s degree in business, Computer Science, Engineering, Economics or other related fields.
• Additional certifications in Product Management, digital banking or Fintech is a plus.

Professional Qualifications / Membership to professional bodies/ Publication:

Relevant professional certifications in digital lending/banking or IT support will be an added advantage.

Work Experience Required:

3+ years of experience in credit, product management, IT, preferably in banking, fintech, telecom, mobile money.

Required Competencies:

• Experience in product development on credit management.
• Experience with customer-centric design and development methodologies (Agile, Scrum, etc.).
• Understanding of mobile money, MVNO, and banking platforms.
• Understanding data-driven decision-making skills, performance tracking.
• Knowledge of the fintech landscape, especially in the African context.
• Understanding of digital lending regulatory requirements.
• Project management skills to drive product development from concept to launch, coordinating cross-functional teams.
• Ability to understand customer needs, pain points, and market trends, and translate them into product features and innovations.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 24th April 2026.

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Associate, Card Settlements at I&M Bank Ltd

Associate, Card Settlements

Job Purpose: 

The role is responsible for handling cardholder calls, queries, correspondences, and complaints on matters relating to card operations and associated service offerings in line with established bank service level standards, procedures and customer service charter

Key Responsibilities:

• Attend to daily calls and communications received from cardholders on all matters relating to card products, account operations and associated service offerings.
• Logging in and tracking of all cardholder received queries and disputes and follow-up with respective stakeholders to ensure the issues reported therein are promptly addressed and appropriate feedback shared with cardholders
• Face to face meeting with walk-in cardholders to discuss and address matters relating to their account operations and any other service offering.
• Management of all card account maintenance requests regarding static data maintenance and account status management as requested by the cardholder, verified and approved by the unit supervisor.
• Coordinate with respective bank stakeholders to ensure cardholder statements are properly generated on the respective card billing dates and successfully send to cardholders through email.
• Receipt of cards from the personalization agent, repackaging with associated cardholder letters and distribution through the bank branch network using the established delivery channels.
• Notification and continuous engagement of cardholder to collect their cards once processed at the cardholder designated point or branch collection.
• Engage branches, cardholders and systems support staff to ensure card activations are promptly processed and advised to cardholders within the established TATs.
• Reconcile all cards received from the personalization vendor against embossing records as shared by the Card Production unit to ensure all and only bank approved and processed cards are personalized by the vendor.
• Track all cards processing for production and delivery to the service branches and outlets within the agreed TATs.
• Ensure treasury rates are updated on Way4 daily.
• And any other duty as may be allocated by the supervisor.
• Uphold the bank Imara 3.0 strategy and be a change maker as per the Pamoja narrative.

Academic Qualifications:

• Bachelor’s degree in a Business-related field from a recognized institution.

Professional Qualifications:

• Competences in Microsoft Offices Packages on MS EXCEL, MS WORD, POWERPOINT

Work Experience:

• 2 Years’ experience in Card Operations within the Banking Industry.
• Knowledge on Banking and Accounting Applications.

Competencies:

• Good business communication (written and verbal) skills.
• Must have a good time management skills.
• Should have a good interpersonal skill and be able to interact with all levels of personnel within and outside the Bank.
• Proficiency in the use of computers – Ms Office, relevant banking software.
• Good Problem Solving and analytical skills.

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Digital Operations Officer at I&M Bank Ltd

Digital Operations Officer

Digital Operations – Nairobi, Nairobi

Job Purpose:

This role involves assisting customers with account inquiries, transaction issues, digital onboarding and troubleshooting technical problems while ensuring a seamless and secure banking experience.

Job holder is the first level support responding to digital channel related requests, queries and complaints raised by Customer service and support desks.

Key Responsibilities:

Operational (Customer):

• Respond to customer inquiries related to digital banking services and platforms. (Mobile apps, internet banking, USSD & APIs). 
• Assist customers with account access, fund transfers, bill payments and other digital transactions.
• Troubleshoot and resolve technical issues related to login errors, app malfunctions or failed transactions.
• Escalate complex technical problems to ICT or digital factory team for resolution.
  Support customers through the digital onboarding account opening and registration process. (OTG, E-Commerce)
• 100% adherence to policies, procedures, and statutory guidelines in processing Channel requests – Identify and manage/escalate risks at their level.

Financial:

• Review reconciliations and processing of non-stop transactions and reversals on reconciliation exceptions reports.
• Perform daily reconciliations to ensure all transactions are accurately recorded and settled within T+1 timelines. (Pesalink, Western union, and MoneyGram). 
• Escalate delays or discrepancies that risk breaching T+1 deadlines.
• Ensure float recalls and pay bill balance sweeps are processed timely to avoid service disruptions.
• Timely vendor invoice processing to avoid penalties and service disruptions.

Initiatives (Internal Processes):

• Document customer complaints, feedback, and recurring issues for service enhancement.
• Participate in digital channel product testing. Product User Acceptance Testing (UAT) and ensuring that functions/features are working as expected.

Enablers:

• Ensure compliance with regulatory standards (AML, CBK Prudential guidelines).
• Monitor and report suspicious account activities or potential fraud cases.
• Preparation of daily, weekly, monthly, or quarterly management reports as may be required to facilitate regulator requests and decision making.

Academic / Professional Qualifications / Membership to professional bodies/ Publication:

• Bachelor’s degree in finance, business, IT, or related field.
• Relevant professional qualifications in banking/added advantage.

Work Experience Required:

• 2+ years relevant experience in a financial institution, fintech or customer support.
• Familiarity with digital banking apps, payment gateways and online security protocols.

Competencies:

• Strong communication and problem-solving abilities.
• High attention to detail and accuracy.
• Customer centric, proactive, and innovative mindset.
• Ability to multitask in a fast-paced environment.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 22nd April 2026.

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Senior Associate, Credit Securities Documentation at I&M Bank Ltd

Job Purpose: 

The position is responsible for preparation of letters of offer and internal documents. This is to ensure and maintain high quality loan book and to safeguard the Bank’s interest by obtaining timely, accurate and complete internal documentation. Additionally, tracking and monitoring of covenants and other conditions of sanction.

Key Responsibilities:

• Review approved credit applications and check adequacy of approvals as per delegated approval matrix and credit policy as well as approved sanction terms.
• Prepare loan contracts between the borrower and the bank within the set service level agreement, incorporating all the sanction terms, covenants and conditions accurately to ensure the bank’s interest are fully protected to and any financial losses are avoided.
• Review collateral information provided in the credit application and confirmation of the same against collateral information maintained in the core banking system and legal security docket to ensure the correct security details are captured in the loan contracts, for risk mitigation and avoidance of financial and legal risks.
• Prepare requisite internal documents within the set service level agreement.
• Ensure efficiency in tracking, scanning, delivering and dispatching approved and duly signed letters of offer and internal documents.
• Ensure compliance by adherence to credit policies and procedures.
• Correspond with relationship Managers/Branch Managers and Legal department on all issues relating to preparation of Letters of offer and internal documents.
• Track and Monitor covenants and conditions of sanction.

Academic Qualifications & Work Experience:

• A business-related degree holder from a recognized University.
• At least 3 years’ experience in Credit.
• CPA, ACCA is an added advantage.
• Good knowledge of Credit and Trade Products.
• Good understanding of the banking act and prudential guidelines.
• Good knowledge of Banking system.
• Good understanding of legal risks and laws applicable to Banking and Finance relating to lending and credits documentation.
• Basic banking and fair knowledge of CBK prudential guidelines.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 29th April 2026.

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Senior Manager, Retail Credit Underwriting at I&M Bank Ltd

Job Purpose: 

To ensure and maintain a high-quality Retail lending book by managing the analysis and approvals of Retail & MSEs Loans within the bank’s policies and delegated authorities.

He/she will manage and train staff within the unit and support in establishing professional underwriting structures, processes, and culture for Retail Lending Business.

Key responsibilities:

• Oversee review and approval of Retail & MSE Loans and Credits Cards Credit referred to credit by the scoring systems.
• Oversee credit risk assessment and sanctioning of non-scored Retail & MSEs Loans and Credit Cards.
• Manage the Retail underwriting team to ensure reviewed applications are within policy guidelines and delegated authority. 
• Ensure Turn around Times are met as per service Level Agreements.
• Ensure robust tracking and monitoring for optimum underwriters’ productivity levels.
• Training Credit staff, Management Trainees and Frontline staff on credit appraisal and the general parameters for Retail credit products. 
• Approval of facilities within delegated authority.
• Ownership of governance within the Retail underwriting unit.
• Review of processes within the unit to ensure they support the business aspirations.
• Coordinate the process of movement of applications and advising credit decisions between branches and approving authorities.
• Preparing Credit proposals that need Credit Committee approvals.
• Exercise diligence, independence, and good judgement in credit decision to ensure quality Retail Credit portfolio.

Academic Qualifications:

• Bachelor’s degree in business or a related field from a recognized Institution.
• Professional Banking or Accountancy qualifications will be an added advantage.

Work Experience and Core Competencies:

• At least 7 years relevant experience Credit unit of the Bank with at least 4 years in a supervisory capacity.
• Excellent knowledge of all Retail Banking products. 
• Ability to write comprehensive reports. 
• Excellent communication and interpersonal skills.
• Strong people-management skills.
• Advanced financial risk analysis skills.
• Advanced credit risk management skills.
• Excellent problem solving and decision-making skills. 
• High level of people management skills.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 19th April 2026.

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ICT Service Senior Associate, Observability & Monitoring at I&M Bank

Job Purpose:

The ICT Service Senior Associate – Observability & Monitoring ensures effective alert monitoring, event triage, and coordinated incident response across the Bank’s ICT environment. 

It supports service visibility, early detection of issues, and structured escalation in line with IT Service Management (ITSM) processes.

This position provides day-to-day functional input to iNOC operations while working under the direction of the Senior Manager, ICT Service and Change. 

Key Roles and Responsibilities: 

Observability & Monitoring Oversight:

• Provide day-to-day functional input on iNOC monitoring activities. 
• Ensure alerts, dashboards, and monitoring tools provide accurate and real-time visibility of service health. 
• Validate alert thresholds and escalation paths to minimize false positives and missed events.
• Ensure new systems, applications, and infrastructure components are onboarded into monitoring tools prior to go-live. 

Event & Incident Coordination:

• Participate in event triage, prioritization, and escalation activities in line with Incident Management procedures. 
• Work with iNOC analysts during high-priority or major incidents to ensure coordinated response and timely restoration. 
• Ensure incidents generated from monitoring tools are properly logged, categorized, and updated in the ITSM system. 
• Review monitoring data and incident timelines to support Root Cause Analysis (RCA) processes.
• Escalate systemic service risks or recurring issues to Management. 

Monitoring Configuration & Service Instrumentation: 

• Support configuration and optimization of monitoring tools across infrastructure and applications. 
• Work with technology teams to ensure services are properly instrumented and observable.
• Validate that monitoring requirements are included as part of Change Enablement processes. 

Automation & Operational Efficiency:

• Identify repetitive operational activities within monitoring processes and recommend automation opportunities. 
• Support development and testing of automation scripts to improve alert handling and reporting efficiency.
• Maintain documentation of monitoring configurations and automation routines. 

Reporting, Risk & Service Assurance:

• Prepare service health dashboards and monitoring performance reports. 
• Analyze alert trends, incident patterns, and monitoring gaps to support Problem Management and continual improvement. 
• Ensure monitoring records and documentation are audit-ready and aligned with regulatory expectations.
• Highlight emerging service risks and performance concerns to ICT Service Management. 

Technical Competencies:

• Working knowledge of IT Service Management practices, particularly Monitoring, Event Management and Incident Management. 
• Hands-on experience with enterprise monitoring or observability tools. 
• Basic to intermediate understanding of infrastructure, network, and application monitoring concepts. 
• Basic to intermediate scripting capability (e.g., PowerShell, Python, Bash) is an advantage.
• Ability to analyze monitoring data and generate structured operational reports. 

Education and Professional Qualifications:

Primary & Secondary Schooling (K-12)

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field. 
• ITIL v4 Foundation certification is preferred.
• Relevant technical certifications in monitoring or infrastructure are an advantage. 

Work Experience:

• 2–5 years’ experience in IT operations, NOC/iNOC operations, service assurance, or monitoring roles. 
• Experience in a structured or regulated environment (e.g., banking, financial services, telecommunications) is an advantage.
• Prior experience coordinating or guiding operational teams is preferred. 

Skills and Attributes:

• Strong analytical and troubleshooting capability. 
• Ability to coordinate operational teams during high-pressure incidents. 
• Structured and process-driven approach to service management. 
• Good communication skills for technical and management audiences. 
• High attention to detail and operational discipline. 
• Proactive mindset with focus on service reliability and continuous improvement.

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ICT Service Associate, Vendor Management at I&M Bank

ICT Service Associate, Vendor Management

Job Purpose:

The ICT Service Associate – Vendor Management, is responsible for operational and performance monitoring of third-party technology vendors supporting the Bank’s ICT systems and services. 

The role ensures vendors meet agreed Service Level Agreements (SLAs), comply with internal ICT policies, and deliver services in line with contractual and regulatory obligations.

They also coordinate vendor-related incidents, service reviews, and reporting, while escalating material risks or performance concerns to Management. 

Key Roles and Responsibilities:

Vendor Performance Management:

• Act as the primary operational contact for assigned ICT vendors. 
• Monitor vendor performance against SLAs, OLAs, and contractual obligations. 
• Track service credits, performance breaches, and corrective action plans. 
• Prepare and maintain vendor scorecards and performance dashboards. 
• Coordinate and participate in periodic vendor service review meetings.
• Escalate persistent performance gaps or compliance issues to Management. 

Service Assurance & Incident Coordination:

• Monitor availability and performance of vendor-supported systems and services. 
• Ensure timely updates, resolution, and closure of vendor-related incidents within the ITSM tool. 
• Generate Root Cause Analysis (RCA) reports and ensure corrective actions are tracked to completion.
• Identify recurring issues and recommend structured problem management actions. 

Change & Governance Oversight: 

• Liaise with internal change owners and vendors to ensure adherence to Change Management processes. 
• Track vendor compliance with scheduled maintenance and approved change windows.
• Ensure vendors follow agreed escalation and communication protocols during changes. 

Reporting, Risk & Compliance: 

• Prepare monthly and quarterly vendor performance reports for ICT management. 
• Maintain audit-ready documentation for vendor engagements and service reviews. 
• Support internal and external audits by providing required evidence and performance data.
• Proactively identify service risks and escalate potential business impacts. 

Technical Competencies: 

• Knowledge of IT Service Management processes (Incident, Problem, Change, Service Level Management). 
• Experience using IT Service Management (ITSM) tools. 
• Ability to interpret SLA clauses.  
• Proficiency in Microsoft Excel and reporting tools (e.g., Power BI or equivalent).
• Good understanding of enterprise ICT environments (infrastructure, applications, cloud, or networks). 

Education and Work Experience:

• Bachelor’s degree in information technology, Computer Science, Information Systems, Business IT, or related field. 
• 1–3 years’ experience in IT operations, service management, vendor coordination, or ICT service delivery. 
• ITIL v4 Foundation certification is preferred.
• Experience working in a regulated environment (banking, financial services, insurance, or telecommunications) is an advantage. 

Skills and Attributes:

• Strong analytical and problem-solving skills. 
• Good stakeholder management and vendor coordination skills. 
• Structured and process-driven working approach. 
• Ability to work independently with minimal supervision. 
• Strong written and verbal communication skills suitable for management reporting.

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Transformation Delivery Administrator at I&M Bank

Job Purpose:

Support the business support manager in providing administrative support to the director and digital factory iCube team.

Assist in coordinating iCube matters arising out of day-to-day operations.

Key Responsibilities:

Staff onboarding and offboarding coordination:

• Sending out assessment tests.
• Scheduling second level interviews.
• Receiving and tracking iCube job applications.
• Onboarding new staff.
• Sending out regrets to candidates.
• Exit management for staff leaving iCube.

Invoices:

Receiving and processing iCube invoices.

Supplies management:

• Receiving all supplies for the department and reconciling with purchase orders.
• Issuing office supplies and maintaining proper records for the issued items.
• Ensuring effective utilization of stationery, grocery and other supplies.
• Stock taking and advising procurement on the requirements for the entire unit.

Meetings:

• Support business manager in scheduling meetings.
• Coordinating team meetings as per and when needed.

Other administrative tasks:

• Ensure a high level of cleanliness. 
• Follow up on repairs and maintenance. 
• Organizing team bonding events.
• Liaising with other departments to execute or resolve issues that arise in the normal course of work.    

Academic Qualifications & Work Experience:

• Bachelor’s degree in human resources/business administration/or its equivalent.
• 1-3 years’ experience in a similar role.

Skills & Competencies:

• Strong organization and time management skills.
• Good interpersonal, communication and people skills.
• Ability to manage and balance priorities when they are in conflicting.
• Ability to manage own workflow, work effectively under pressure. 
• Ability to pre-empt tasks and work under minimal supervision.
• Ability to learn new skills quickly.
• Confident.

Your application should reach us as soon as possible but not later than 8th April 2026.

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Associate, Retail Collections at I&M Bank Ltd

Job Purpose:

To ensure that Retail Business meets its credit objectives through monitoring of accounts’ performance and managing late repayments and arrears to ensure delinquency rates are managed within Bank’s stipulated acceptable levels.

Key Responsibilities:

Day to day Collections and recoveries:

• Monitoring allocated accounts daily and instituting timely corrective measures to avoid delinquency. 
• Contacting clients in default to ensure repayments are received. 
• Ensure the set collections targets and flow rates are met.
• Implementing the set strategies and methodologies to reduce volume of past due accounts and write offs.
• Updating the collections systems with All clients’ discussions and following up as per agreement with clients.
• Recommending restructures where needed.
• Follow up with the collection agencies and process instructions on a timely basis (where applicable).

Account monitoring and inputs to process improvements:

• Analyzing settled debts and recommending closure of the accounts. 
• Highlight any credit failures as first level of contact with these issues to provide lessons learnt to improve the credit approval process.
• Maintain MIS related to performance of the accounts and escalates trends for inputs in policy changes and product development. 
• Reviewing processes within collections and recoveries to identify risk and opportunities to streamline operations, service delivery and minimize losses.
• Work with solicitors during the litigation process to ensure optimal collections and recovery with minimal cost to the bank.
• Recommending improvements to the collections systems.

Others:

• Ensure legal, regulatory and Bank policy and procedure compliance through the collections process.
• Other duties assigned from time to time.

Decision making and accountabilities:

• Collections and recoveries have a direct impact on bank’s financials.
• Recommend accounts for restructuring and write off.
• Highlighting areas of weaknesses in policy and processes.
• Highlight any credit failures as first level of contact with these issues to provide lessons learnt to improve the credit approval process.
• Review processes and recommend improvements.

Qualifications and Work Experience:

• Minimum of three (3) years of continuous experience in debt management, collections, or recoveries role, preferably within a banking or financial services institution.
• Bachelor’s degree in finance, Business Administration, Accounting, Economics, or a related field.
• Strong understanding of credit policies, debt collection practices, and regulatory compliance within the financial sector. 

Skills and Competencies:

Personal Skills/Attributes:

• Good business communication (written and verbal) skills.
• Should possess strong negotiations and good interpersonal skills and be able to interact with all levels of personnel within and outside the Bank.
• Proficiency in the use of computers – MS office, relevant banking software.
• Good problem solving and analytical skills.
• Good judgment and decision-making skills. 
• Ability to work independently, with minimal supervision. 
• Ability to work with large volumes of work.

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Growth Manager, Ecosystems & Strategic Partnerships at I&M Bank Ltd

Growth Manager, Ecosystems & Strategic Partnerships

Ecosystems and Partnerships – Nairobi, Nairobi

Job Purpose:

• Drive growth by unlocking and monetizing ecosystems around existing corporate clients (“anchor clients”). 
• The role is responsible for identifying value chain opportunities and converting them into revenue-generating relationships across suppliers, distributors, and SMEs.
• This position combines business development, ecosystem design, and execution, with a strong focus on maximizing wallet share from the corporate book.
• The incumbent builds and strengthens internally anchored ecosystems by expanding cross-sell opportunities, increasing product adoption, and mobilizing cross-functional teams to deliver sustainable revenue growth and deeper wallet share penetration.

Key Responsibilities:

Financial:

• Drive revenue growth from existing corporate relationships by identifying and activating ecosystem/value chain opportunities linked to anchor clients. 
• Increase value per client relationship by onboarding and monetizing suppliers, distributors, and SMEs within identified ecosystems. 
• Track and drive performance of ecosystem pipelines, including onboarding volumes, conversion rates, transaction activity, and revenue realized. 
• Support structuring and execution of commercially viable deals within ecosystems to improve profitability and return on deployed capital. 
• Deepen wallet share within anchor clients by embedding the bank across payments, financing, and collection flows within their value chains. 
• Monitor ecosystem performance metrics (client activation, facility utilization, transaction flows) and take corrective action to drive uptake. 
• Identify and prioritize high-potential anchor clients and actively build scalable ecosystem pipelines around them.
• Deliver against assigned revenue, portfolio growth, and ecosystem penetration targets through consistent pipeline conversion and client engagement.

Customer:

• Drive customer growth within anchor-led ecosystems by acquiring and activating suppliers, distributors, and SMEs linked to existing corporate clients. 
• Improve onboarding, activation, and retention performance across ecosystem participants to ensure sustained transaction activity and revenue contribution. 
• Identify and activate high-potential anchor clients and expand solution adoption across their full value chains (suppliers, distributors, employees). 
• Collaborate with Corporate, SME, and Sales teams to deepen client engagement, increase penetration, and convert opportunities within the corporate book.
• Monitor ecosystem adoption and utilization trends and refine engagement approaches to improve product uptake, stickiness, and wallet share.

Internal Processes:

• Support execution of ecosystem and value chain business models by translating strategy into actionable client pipelines and commercial opportunities. 
• Drive commercialization of ecosystem solutions through active client engagement, deal structuring, and coordination with product, credit, and operations teams. 
• Align internal stakeholders (Corporate, SME, Risk, Product) to ensure timely delivery and conversion of ecosystem opportunities into booked business. 
• Track and optimize client journeys within ecosystems (onboarding, activation, utilization) to improve conversion rates and revenue realization.
• Leverage performance data and pipeline insights to identify bottlenecks, prioritize high-impact opportunities, and accelerate ecosystem growth.

Enablers:

• Drive data-informed opportunity identification through monthly reviews of Corporate and SME client portfolios, proactively identifying value chain and ecosystem opportunities linked to anchor clients. 
• Facilitate cross-functional collaboration (Corporate, SME, Risk, Product, Operations) to convert identified opportunities into executable deals and onboard ecosystem participants. 
• Continuously refine ecosystem execution approach based on portfolio insights, client behavior, and market dynamics to maximize revenue extraction from the corporate book.
• Track and act on pipeline performance from monthly reviews, ensuring timely follow-up, deal progression, and conversion into funded assets and transaction flows.

Responsibilities:

• Convert ecosystem and value chain opportunities into funded deals and active clients, driving revenue from the corporate book. 
• Execute acquisition and activation of ecosystem participants (suppliers, distributors, SMEs) to grow transaction flows and wallet share. 
• Translate Corporate and SME portfolio insights into actionable pipelines, with clear ownership of opportunity follow-through and conversion. 
• Track and improve onboarding, utilization, and conversion metrics to maximize ecosystem penetration and performance.
• Coordinate across Corporate, SME, Risk, Product, and Operations teams to ensure timely execution and closure of opportunities.

Academic Qualifications:

Bachelor’s degree in business, Finance, Economics, Marketing, or related discipline.

Professional Qualifications:

• Demonstrated expertise in traditional and digital lending ecosystems, embedded finance, or Banking-as-a-Service (BaaS) models
• Relevant professional certifications (e.g., CFA, ACCA, PMP, Prince2, Digital Banking or Fintech certifications) will be an advantage.

Work Experience Required:

• 4–8 years’ experience in Value Chain Finance, Trade Finance, Workplace Banking, Corporate Banking, or Corporate Sales within financial services. 
• Proven track record in ecosystem banking, including identifying, building, and monetizing value chains around corporate clients. 
• Demonstrated success in driving revenue growth, client acquisition, and portfolio expansion across corporate and SME segments. 
• Strong experience identifying and converting opportunities within corporate and SME client portfolios into funded assets, transaction flows, and ecosystem relationships. 
• Demonstrated ability to structure and execute value chain / ecosystem financing solutions (e.g., supplier finance, distributor finance, working capital).
• Experience working cross-functionally with Corporate, SME, Risk, Product, and Operations teams to deliver and close deals efficiently.

Competencies:

• Strong commercial and growth mindset, with ability to identify and convert ecosystem opportunities into revenue. 
• Solid analytical capability, able to interpret portfolio performance data and translate insights into actionable opportunities. 
• Good understanding of ecosystem/value chain business models and how to monetize partnerships around corporate clients. 
• Strong stakeholder management and cross-functional collaboration skills, with ability to drive execution across teams. 
• Results-driven with high execution discipline, balancing growth objectives with risk and compliance requirements.

Your application should reach us as soon as possible but not later than 2nd April 2026.

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AML Analyst at I&M Bank Ltd

Job Purpose:

The Anti-Money Laundering Compliance Analyst is responsible for performing CIP, KYC, and AML compliance functions. Such functions include the efficient gathering and review of new high-risk customer information, as well as monitoring financial transactions for existing customers to identify suspicious activities.

The AML Compliance Analyst also analyzes information received from correspondent banks and addresses AML economic sanctions-related alerts and assists in compiling regulatory reports.

Key Responsibilities: Sanction screening and Enhance Due Diligence:

• Review of KYC for new high-risk customers.
• Carrying out EDD on existing high-risk customers such as PEPs, motor vehicle dealers, and Forex Bureaus.
• Carry out sanction screening on escalated cases on vendors, UBOs, and customers.
• Review suspected sanction matches on   transaction activities and or customers.

Transaction monitoring:

• Conduct detailed Investigations and assessments on alerts relating to potential money laundering risks. 
• Ensure efficient identification and monitoring of activities and transactions considered suspicious.
• Ensure timely and efficient reporting of transactions considered suspicious.
• Daily assessment of SWIFT and AML reports relating to potential suspicious activity.
• Collect and review documentary proof of transactions above USD 10k and build and maintain case files for transactions deemed suspicious.

Regulatory reporting and request, record keeping, management reporting:

• Assist in the preparation of periodic regulatory returns- CMA, FRC, and CBK returns.
  Assist in ad hoc regulatory requests.
• Ensure proper record-keeping of data collected and analyzed, all the EDD reports conducted, and suspicious transactions reported.
• Support preparation of reports for management, board, and regulator.
• Prepare and submit periodic regulatory returns (CBK AML data collections, compliance returns, and CMA returns)

Training:

• Assisting in the preparation of AML /CTF training modules for the bank employees.
• Raise awareness and provide training for bank employees on AML and CFT policies.
• Raise AML and CTF awareness by championing the same through newsletters, and direct email communication to the relationship management team.

Corresponding banking support:

Assist with addressing queries from correspondent banks relating to AML compliance. 

Business advisory:

• Stay current with money laundering and terrorist financing behaviors, issues, policies, regulations, criminal typologies, industry best practices, and developing trends to provide
• Business advisory on KYC, AML, sanctions, and adverse media and providing guidance in dealing with high-risk accounts.

ML and TF Risk Assessment:

• Perform annual risk assessment on the bank’s products, customers, and channels.
• Assist in testing and providing advice on AML risk on various bank projects.

Academic Qualifications and Work Experience:

• Bachelor’s degree in a related field.
• Professional certifications in ACAMs, ACFCS, CPA, or any AML/Compliance certification.
• 4-6 years of experience in a similar role.

Required skills and competencies:

• Interpersonal skills.
• Communication skills.
• Analytical skills.
• Technical skills in AML, data mining, and compliance.
• Report writing skills.
• Good understanding of AML\CFT regulatory policies with the ability to apply regulatory concepts in daily functions.
• Research skills for enhanced due diligence on high-risk customers.
• Exercise high level of discretion and confidentiality due to the sensitive nature of the scope of work.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 2nd April 2026.

Quality Assurance Analyst at I&M Bank Ltd

Job Purpose:

The Quality Assurance (QA) Analyst is responsible for performing reviews to ensure accuracy, timeliness, completeness, and regulatory compliance of operational processes across branch and central operations teams.

This role is crucial in identifying risks, ensuring adherence to policies, and driving process improvements.

Key Responsibilities:

• Perform independent reviews of operational activities, ensuring compliance with regulatory and internal policies.
• Analyze periodic quality performance metrics and provide data-driven insights, identifying trends, root causes, and areas for improvement.
• Deliver regular reporting on QA findings and collaborate with stakeholders to implement corrective actions.
• Support audits and compliance assessments with quality assurance insights and documentation.
• Fostering a culture of quality and continuous improvement.

Academic Qualifications:

• Bachelor’s degree in business, Technology, Engineering, or a related field.

Professional Qualifications / Membership to professional bodies/ Publication:

• Desirable – Certification in Quality Assurance, Risk, Compliance, or Banking Operations (e.g., ICA, ACAMS, Lean Six Sigma).

Work Experience Required:

• Experience working in a risk, audit, or compliance-related function within a financial institution.
• Familiarity with QA frameworks, risk management principles, and internal audit methodologies.

Competencies:

• Experience in a Quality Assurance, Risk, Compliance, or Operations role within the banking sector.
• Strong understanding of banking operations processes, including branch and central functions.
• In-depth knowledge of regulatory requirements affecting banking operations.
• Analytical and detail-oriented mindset with strong problem-solving and root cause analysis skills.
• Excellent communication and stakeholder management skills, with the ability to challenge and influence at all levels.
• Strong teamwork culture.
• Ability to work in a fast-paced environment with a focus on continuous improvement and operational efficiency.    

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Assistant Manager, Software Quality Assurance Engineer at I&M Bank Ltd

Assistant Manager, Software Quality Assurance Engineer

Digital Business – Nairobi, Nairobi

Job Purpose:

• The Digital Business unit is responsible for delivering innovative digital solutions that enhance customer experience and improve operational efficiency.
• The Assistant Manager – Software Quality Engineer is responsible for championing a quality engineering culture by embedding quality throughout the software development lifecycle.
• The role focuses on automation-first testing, continuous testing, and shift-left practices to ensure all digital products are reliable, secure, scalable, and user-centric.

Key Responsibilities:

Quality Engineering & Test Strategy:

• Embed quality engineering practices across the Agile software development lifecycle.
• Contribute to test strategy, planning, and quality standards.
• Ensure requirements are clear, testable, and measurable.
• Define and review acceptance criteria for full coverage.
• Promote shift-left testing practices.

Test Automation & Continuous Testing:

• Design, develop, and maintain automated test suites (UI, API, Integration).
• Develop scalable and reusable automation frameworks.
• Integrate automated testing into CI/CD pipelines.
• Ensure high automation coverage across critical workflows.
• Support performance and load testing.

Functional & Exploratory Testing:

• Perform exploratory testing to identify edge cases and usability issues.
• Validate system functionality against acceptance criteria.
• Conduct desk checks and story validations.

Performance, Security & Reliability Testing:

• Execute performance and load testing to validate scalability.
• Conduct API and integration testing.
• Support security testing practices.
• Identify performance bottlenecks and risks early.

Agile Collaboration & Shift-Left:

• Participate in Agile ceremonies (planning, refinement, reviews, retrospectives).
• Collaborate with developers, product owners, and DevOps teams.
• Advocate for quality best practices within squads.
• Support developers in writing testable code.

Quality Governance & Continuous Improvement:

• Manage defect lifecycle from identification to closure.
• Monitor and report on quality metrics.
• Support root cause analysis and continuous improvement.
• Ensure compliance with regulatory and internal standards.

Key Competencies:

• Technical Proficiency in automation tools (Playwright, JMETER, Cypress, Selenium).
• Strong analytical and problem-solving skills.
• Agile mindset with DevOps understanding.
• Strong communication and stakeholder engagement skills.
• Commitment to continuous learning and improvement.

Knowledge, Skills & Experience:

• Minimum 6+ years’ experience in Software Quality Assurance / Engineering.
• Experience working in Agile/Scrum environments.
• Proven experience in test automation and CI/CD integration.
• Experience testing APIs, microservices, and digital platforms.
• Experience in banking/financial services is an added advantage.
• Experience with relational databases.

Your application should reach us as soon as possible but not later than 31st March 2026.

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Product Support Officer at I&M Bank Ltd

Product Support Officer

Digital Business – Nairobi, Nairobi

Job Purpose:

This role is responsible for providing first-line support for customers using digital banking products and services, ensuring timely resolution of issues and delivering an exceptional digital experience. 

The role involves troubleshooting technical and functional challenges, responding to product inquiries, and escalating complex cases to relevant squads or teams.

The role involves working cross-functionally with Product, Engineering, Operations, Risk, and Customer Experience teams to address customer pain points, enhance product reliability, and contribute to continuous improvement of digital banking platforms.

Key Responsibilities:

Customer:

• Provide first-line support for customers using digital banking products and services, including mobile banking, online banking, and onboarding flows.
• Troubleshoot and resolve customer-reported issues, offering clear guidance on product usage, features, and digital processes to enhance customer experience.
• Maintain deep knowledge of digital banking products, onboarding processes and platform features to accurately guide customers/branches on product inquiries, usage guidance, and feature explanations.
• Conduct follow-ups with customers/branches to confirm issue resolution, ensure satisfaction, and close tickets in line with SLAs.
• Escalate complex, recurring, or high impact issues to the appropriate technical or product teams and ensure timely feedback to customers.

Enablers:

• Work closely with the Product Support Lead and Product Manager to identify recurring customer issues, emerging trends, and root causes, recommending improvements to enhance user experience.
• Collaborate with ICT, Customer Service, Operations, Compliance, and Digital Product teams to streamline support processes and improve cross-functional issue resolution.
• Participate in training programs to deepen knowledge of digital banking platforms, new features, troubleshooting techniques, and customer support best practices.
• Assist in training branch staff, contact center agents, and other bank teams on new digital systems, processes, and product updates.
• Ensure accurate records of all customer interactions and issue resolutions for reporting purposes are maintained.
• Maintain accurate support documentation, FAQs, and knowledge base records to boost team efficiency and improve customer self-service.
• Prepare daily/weekly reports on issues, trends, resolutions, and customer feedback for use by the Product Support Lead and other stakeholders.

Internal Processes:

• Document, track, and update all customer interactions, issues, and resolutions in the approved ticketing system, ensuring accuracy and completeness.
• Share necessary system logs, screenshots, and diagnostic information with ICT or technical teams to support root‑cause analysis and faster resolution.
• Conduct routine functional checks and monitoring of digital banking solutions to proactively detect and flag operational anomalies.
• Participate in User Acceptance Testing (UAT) for new features, enhancements, and system releases to ensure readiness and minimize customer-impacting issues.
• Ensure strict adherence to internal processes, risk controls, and compliance requirements to maintain platform stability and service continuity.

Financial:

• Ensure efficient and timely resolution of customer queries to minimize operational disruptions, reduce repeat contacts, and lower service costs.
• Adhere to internal controls and operational guidelines to prevent losses linked to service lapses, disputes, or failed transactions.
• Identify opportunities for automation and process improvements that enhance efficiency in issue resolution and reduce manual interventions.

Job Dimensions:

• Ensure efficient and timely resolution of customer queries to minimize operational disruptions and reduce service‑related costs.
• Provide first-line support for digital banking products by troubleshooting issues, guiding customers on usage, and ensuring timely and effective solutions.
• Escalate complex or high‑impact issues to the appropriate teams and conduct follow-ups to confirm resolution and customer satisfaction.
• Document and track customer interactions and incidents in the ticketing system, ensuring accurate logging and closure within SLAs.
• Conduct routine checks, share diagnostic information with ICT, and participate in UAT to ensure platform stability and readiness before releases.
• Collaborate with Product Support Lead, Product Managers, ICT, Customer Service, and Compliance to streamline support processes and address recurring issues.
• Participate in ongoing training and contribute to knowledge base updates to strengthen product expertise and improve support effectiveness.

Academic Qualifications:

Bachelor’s degree in a relevant field (e.g., Business, IT, Finance).

Professional Qualifications / Membership to professional bodies/ Publication:

Relevant professional certifications in digital banking or IT support will be an added advantage.

Work Experience Required:

• Minimum of 2-3 years of experience in customer support, technical support, digital operations preferably in the banking sector.
• Experience in digital banking, fintech support, or customer-facing IT environments is an added advantage.
• Strong understanding of digital banking platforms, account onboarding, and mobile/online banking functionality.
• Basic troubleshooting skills across web, mobile apps, authentication, and connectivity issues.

Technical Skills:

• Troubleshooting and problem resolution.
• Digital banking operations knowledge.
• Ticketing systems (ServiceNow, JIRA, Zendesk, etc.)
• Basic understanding of APIs, mobile/web app behavior, or system workflows (advantage).
• Incident documentation and reporting.

Behavioral Competencies:

• Strong communication and customer handling skills.
• Empathy and customer-centric mindset.
• Attention to detail and accuracy.
• Collaboration with cross-functional teams.
• Ability to work under pressure and manage multiple cases.
• Analytical thinking and pattern recognition.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 21st March 2026.

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Senior Associate, Product Growth and Commercialization at I&M Bank Ltd

Digital Business – Nairobi, Nairobi

Job Purpose:

Reporting to the Product Manager lead, role focuses on development & execution of strategies to drive sustainable and scalable business growth & commercialization for the digital banking unit. 

Key duties include designing and executing growth strategies that increase customer acquisition, optimizing digital onboarding experiences and revenue per customer while maximizing customer lifetime value.

The holder uses data-driven insights, customer behavior analytics, and cross-functional collaboration to enhance funnel performance, unlock revenue opportunities, and improve overall commercialization of digital channels.

Key Responsibilities:

Financial:

• Develop and execute growth strategies that increase revenue, product profitability, and customer lifetime value across digital onboarding, account opening, and card sales.
• Drive commercialization of digital onboarding and card products by refining value propositions, identifying pricing opportunities, and supporting go‑to‑market planning.
• Optimize Return on Marketing Investment (ROMI) by designing and managing growth experiments, campaign performance, and funnel enhancements.
• Identify and prioritize revenue-generating opportunities that drive both immediate results and long-term sustainable growth.
• Use performance insights to recommend adjustments to product offerings, pricing levers, or customer journeys to maximize financial contribution.

Customer:

• Lead initiatives to grow customer acquisition through optimized digital onboarding.
• Continuously improve customer activation, usage, and retention by analyzing behavior and designing targeted interventions across the customer lifecycle.
• Identify customer pain points and experience gaps across onboarding and card journeys and champion customer-centric improvements to remove friction.
• Collaborate with Marketing to create targeted acquisition and engagement campaigns that improve adoption of digital channels and card products.
• Enhance customer value by driving cross-sell and upsell opportunities during onboarding and early engagement stages.
• Use customer segmentation and analytics to personalize engagements and improve response/win rates.

Internal Processes:

• Analyze end‑to‑end onboarding funnels to identify drop-offs, bottlenecks, and friction points across application, verification, approval, and activation stages.
• Design and execute funnel optimization initiatives, including A/B tests, journey enhancements, nudges, and UI/UX improvements.
• Work closely with Product Managers to align growth initiatives with product roadmaps, release plans, and platform enhancements.
• Collaborate with Engineering, UX, and Data teams to troubleshoot issues affecting onboarding and prioritize fixes that unlock growth.
• Partner with Risk, Compliance, Fraud, and Operations to ensure journeys remain compliant, secure, and efficient without introducing unnecessary friction.
• Develop and maintain dashboards, analytics models, and reporting frameworks to track KPIs across onboarding, activation, and revenue performance.
• Support go-to-market execution for new features, enhancements, and campaigns through cross-functional coordination.

Enablers:

• Work closely with Data Analysts, Product Managers, Marketing, and Engineering teams to translate insights into actionable growth strategies.
• Drive a culture of experimentation within the tribe by testing hypotheses, validating ideas, and sharing learnings and best practices.
• Support capability building by documenting growth insights, developing playbooks, and upskilling tribe members on data-driven growth methodologies.
• Contribute to cross-functional working groups to improve the digital onboarding ecosystem, and customer experience standards.
• Participate in training and professional development to stay current with digital banking trends, growth methodologies, analytics tools, and customer behavior insights.
• Build strong internal relationships to foster alignment, speed of execution, and collective ownership of growth KPIs.

Job Dimensions:

• Develop and execute growth strategies that scale digital onboarding.
• Analyze and continuously optimize the end‑to‑end digital onboarding funnels by identifying bottlenecks and implementing targeted experiments to improve completion and activation rates.
• Drive customer acquisition through targeted initiatives, segmentation-led interventions, and journey enhancements that increase adoption and early usage across digital products.
• Use data analytics to monitor key KPIs, generate insights, and shape decisions on growth experiments, personalization opportunities, and performance improvements across onboarding journeys.
• Work closely with Product, Engineering, Marketing, UX, Risk, and Operations to align growth initiatives with roadmap priorities and deliver frictionless, compliant, and customer‑centric digital onboarding experiences.
• Engage and manage key internal stakeholders by providing clear performance updates, insights, and recommendations, ensuring alignment on growth objectives and journey enhancements.

Academic Qualifications:

• Bachelor’s degree in business, Marketing, Economics, Data Analytics, or related field. MBA is a plus.

Professional Qualifications / Membership to professional bodies/ Publication:

• Relevant certifications in digital marketing, analytics, or product growth will be an added advantage.

Work Experience Required:

• 5+ years’ experience in digital banking, fintech, product growth, commercial strategy, or digital acquisition.
• Experience in fintech, telecom, mobile money, or banking is preferred.
• Strong understanding of digital onboarding processes.
• Proven track record in growth strategy, funnel optimization, and digital channel performance management.
• Experience working in agile tribes/squads is an added advantage.
• Strong analytics capability, including interpreting funnel metrics, customer behavior, and campaign performance.

Technical Skills:

• Growth and commercialization strategy.
• Funnel analysis and optimization.
• Digital onboarding understanding.
• Strong analytical skills with proficiency in data tools like Google Analytics, Mixpanel, or SQL.
• Data analytics and insight generation.
• Experimentation (A/B testing, journey experiments).
• Financial and ROMI analysis.

Behavioral Competencies:

• Strong collaboration and influencing.
• Customer-centric problem-solving.
• Effective communication and storytelling.
• Commercial acumen and strategic thinking.
• Agility and adaptability.
• Stakeholder engagement.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 21st March 2026.

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Senior Associate, Frontend Engineer at I&M Bank Ltd

Senior Associate, Frontend Engineer

Digital Business – Nairobi, Nairobi

Job Purpose:

The Frontend Engineer will contribute to the development of reliable, scalable, and secure web applications and user interfaces.

This role is hands-on, focusing on designing and implementing intuitive UIs, integrating with backend APIs, optimizing performance across browsers and devices, ensuring accessibility and responsiveness, and collaborating with cross-functional teams to deliver solutions aligned with the Bank’s digital transformation roadmap. 

Frontend Engineering & Development:

• Write clean, maintainable, and efficient frontend code (JavaScript, TypeScript, React, Angular, or other relevant frameworks). 
• Design and implement scalable, responsive, and accessible web applications. 
  Integrate with backend APIs and third-party services securely.
• Ensure proper state management, UI performance optimization, and cross-browser/device compatibility. 

Quality & Testing:

• Develop and maintain unit, integration, and end-to-end tests for frontend applications. 
• Use testing frameworks (e.g., Jest, React Testing Library, Cypress) for automation. 
• Test UIs for edge cases, performance, accessibility (WCAG), security, and fault tolerance.
• Contribute to CI/CD workflows by embedding automated testing and validation. 

System Performance Optimization & Risk Management: 

• Monitor frontend performance and optimize rendering, loading times, and API interactions. 
• Apply security best practices (XSS prevention, CSRF protection, secure storage). 
  Identify and resolve UI/UX bottlenecks, fix bugs, and enhance reliability.
• Ensure scalability, responsiveness, and fault tolerance for high-traffic applications. 

User Experience (UX) & Design Collaboration:

• Collaborate closely with UX/UI designers to translate wireframes, mockups, and prototypes into functional interfaces. 
• Ensure design fidelity and maintain consistency with the brand’s design system. 
• Contribute to design discussions by providing technical feasibility feedback.
• Advocate for accessibility, usability, and responsive design to improve user experience. 

Collaboration & Delivery:

• Work closely with Product, Backend, Mobile, QA, and Infrastructure teams to deliver new features. 
• Participate in architecture and design discussions to align solutions with business and technical goals. 
• Document UI components, frontend architecture, and maintain knowledge-sharing practices.
• Take part in peer reviews and enforce code quality standards. 

Innovation & Continuous Learning:

• Stay updated on frontend frameworks, libraries, and emerging web technologies. 
• Explore improvements in design systems, frontend tooling, and performance optimization. 
• Continuously improve development practices for usability, accessibility, and maintainability.
• Ensure compliance with security and regulatory requirements in all frontend solutions. 

Key Responsibilities:

Initiatives (Internal Processes):  

• Collaborate closely with Business, Design, and Engineering teams to deliver on agreed frontend KPIs and ensure alignment of technical outputs with business objectives and user experience goals. 
• Consistently deliver high-quality frontend features and UI enhancements within the set timelines. 
• Maintain accurate and up-to-date documentation for frontend code, components, and design decisions to support knowledge sharing and continuity. 
• Promote test-driven development, accessibility, and automation practices to strengthen code quality, improve reliability, and streamline delivery. 
• Partner with security, DevOps, and design system teams to enforce best practices in authentication, secure interactions, accessibility, and performance optimization. 
• Drive initiatives for automation of builds, deployments, and monitoring to reduce manual effort and improve release efficiency. 
• Contribute in architecture and design discussions to ensure alignment on best practices and continuously improve frontend engineering maturity.
• Suggest and implement at least 2 targeted UI/UX enhancements or performance optimizations annually. 

Operational (Customer):

• Deliver high-performance, secure, and resilient user interfaces and frontend applications that enable seamless customer experiences. 
• Ensure timely resolution of UI defects, design updates, and feature enhancements, with production-ready increments delivered at least once per sprint.
• Implement and maintain frontend performance monitoring, error logging, and user interaction tracking to ensure reliability, accessibility, and audit readiness. 

Enablers:

• Continuously learn and upskill on frontend frameworks, libraries, and web technologies. 
• Advocate for adequate design tools, development tooling, licenses, and support to enhance frontend delivery and user experience.
• Promote a culture of knowledge sharing, peer reviews, and cross-functional collaboration across design, product, and engineering teams. 

Job Dimensions: 

Hands-on Engineering:

• Write production-ready Frontend code for critical features. 
• Conduct peer reviews to maintain high-quality code standards.
• Troubleshoot issues in live applications and propose fixes. 

Collaboration & Teamwork:

• Participate in design discussions and scrum ceremonies. 
• Work closely with other frontend, backend and QA engineers for seamless delivery.
• Support feature alignment between the web applications and overall product goals. 

App Lifecycle Contribution:

• Contribute across the lifecycle: UI/UX design collaboration, frontend development, testing, deployment, and monitoring of web applications. 
• Provide timely fixes, UI improvements, and feature enhancements post-release.
• Participate in release management processes for frontend applications and web platforms. 

Academic Qualifications: 

Bachelor’s degree in computer science, IT, Engineering, or related field. 

Professional Qualifications / Membership to professional bodies/ Publication: 

• Relevant professional qualifications in Frontend Development, Web Technologies, or Computer Science. 
• Certifications in frontend frameworks (e.g., React, Angular, Vue), UI/UX design, accessibility, or performance optimization are an added advantage.
• Exposure to security (e.g., OWASP for web), DevOps, or cloud certifications is also beneficial. 

Work Experience Required:

• Proven experience as a Frontend Developer, delivering production-grade web applications using modern JavaScript/TypeScript frameworks (Angular, React), including deployment and post release support. 
• Strong proficiency in JavaScript, TypeScript, Angular, HTML5, and CSS3, with hands-on experience in the design and development of responsive, accessible, and scalable user interfaces.
• Strong understanding of Git, CI/CD workflows, and frontend testing automation frameworks (e.g., Jest, Cypress, React Testing Library). 

Competencies: 

• Strong problem-solving and analytical thinking skills. 
• Detail-oriented with a focus on application performance and stability. 
• Collaborative mindset with excellent communication skills. 
• Passion for backend engineering, integrations, scalability, and innovation.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 20th March 2026.

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Assistant Manager, Project Management Office at I&M Bank

Job Purpose:

The Assistant Manager – PMO is responsible for managing the successful delivery of short- and medium-term projects within the organization, ensuring that business requirements are met through adherence to approved scopes, schedules, and budgets. 

This role involves coordinating various project management functions including planning, execution, stakeholder management, and process improvement.

The Assistant Manager will also guide the definition of business requirements, ensure the effective management of resources, and facilitate timely completion of all project deliverables in collaboration with senior managers and cross-functional teams.

Key Responsibilities:

Project Delivery:

• Lead the preparation of project initiation documents and gather approvals from stakeholders.
• Collaborate with technical and business stakeholders to define scope and deliverables for projects.
• Manage procurement processes, including evaluation and selection of vendors, and negotiation of contracts in collaboration with relevant teams.
• Ensure adherence to project management processes and guidelines, driving quality assurance across all deliverables.
• Coordinate the development of test approaches, test cases for user acceptance testing (UAT), and monitor the UAT process.
• Provide visibility and regular communication to project stakeholders on progress, milestones, and potential risks.

Lead Change and Implement Project Governance:

• Prepare and ensure proper change documentation, including managing data migration, UAT, and obtaining approvals for changes.
• Oversee post-project transition, ensuring smooth cut-over and service stabilization.
• Facilitate project closure activities, including the preparation of final reports and reviews of lessons learned.

Stakeholder Management:

• Engage with various stakeholders, including senior managers and project teams, ensuring alignment and regular communication.
• Manage stakeholder expectations and support project teams in resolving impediments.
• Coordinate with stakeholders on resource allocation and strategic decisions related to project implementation.

Decision-Making & Accountability:

• Recommend budget requirements, project scope, and risk mitigation strategies for ongoing and upcoming projects.
• Provide inputs on vendor selection and negotiate contracts.
• Lead reporting and documentation of project decisions, timelines, and budget alignment.
• Proactively address project issues and escalations by working with cross-functional teams.

Academic Qualifications & Work Experience:

• Bachelor’s degree in project management, Business Administration, or a related field.
• 5+ years of experience in project management, with a strong focus on coordinating cross-functional teams and delivering projects on time.
• Certifications in PMP, Agile, or other recognized project management frameworks are preferred.
• Strong organizational skills, with the ability to manage multiple projects simultaneously.
• Proven leadership and stakeholder management skills.

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Project Manager, Project Management Office at I&M Bank

Job Purpose:

• Lead project implementation by managing medium to large projects to ensure business requirements are delivered within approved scope, schedule, and budget.
• Build and maintain consensus with all project stakeholders in order to achieve project goals, objectives and deliverables.
• Lead the change management process in a systematic approach to enable project transition, integration and continued use of the solution.

Key Responsibilities:

Lead in Project delivery:

• Prepare project initiation documents and ensure commitment and support from business and project sponsors.
• Oversee gathering and confirmation of business, technical and information security requirements for new projects. 
• Prepare RFI/RFQ/RFPs as per documented business requirements.
• Lead end to end management of vendor evaluation, selection and negotiations in collaboration with the selected evaluation committee. 
• Upon successful selection of vendor ensure that the legal requirements, scope of work and performance requirements are considered as per internal guidelines and policies.
• Approve project plans and critical paths for efficient scheduling of project activities. 
• Make recommendations to HOP & Steerco upon analysis of project physical and human resource needs based on project requirements  at project initiation.
• Continuously review the assigned resources to identify gaps that may negatively impact project success and recommend adaptable solutions throughout the project lifecycle.
• Manage and tracking of cross team/squad dependencies.
• Promote project risk management culture throughout the project management. 
• Proactively monitor project progress, identify and resolve issues and risks and implement mitigation plans for escalated items as approved by Steering Committee.
• Develop, maintain and update Project RAID logs while collaborating with identified risk owners on mitigation strategies and escalating issues that require intervention of the Steering Committee. 
• Approve project expenditure and monitor costs against budget as project delivery progresses to guarantee value on delivery of milestones/contract.
• Ensure adherence to the set quality management processes and guidelines to align all deliverables with the project scope and internal governance policies and procedures by performing periodic checks on task performance.
• Ensure end to end quality project delivery.
• Provide proactive visibility of delivery targets and timelines against commitments and progress through continuous communication and management of all stakeholder expectations, queries and clarifications.
• Develop and deliver periodic (monthly and bi-monthly) project status reports and presentations to the various project committees and escalate issues requiring intervention of project stakeholders.

Stakeholder management:

• Manage stakeholders for allocated projects for Kenya and the subsidiaries. 
• Identify all project stakeholders including their roles, departments, requirements, interests, knowledge, expectations and influence levels.
• Develop and implement appropriate engagement strategies for each set of stakeholders based on their profile, impact, priorities and interests in the project.
• Develop and maintain valuable stakeholder relationships with all project partners.
• Continuously engage stakeholders through frequent interactions to ensure alignment and enhance positive influence thereby promoting fast and smooth transitions, outcomes and support. 

Manage Change and implement requisite Project Governance:

• Recommend most viable change management strategies and frameworks aimed at successful implementation of projects and ensuring project budgets are maintained within the approved limits.
• Collaborate with various teams to recommend or implement learning programs and frameworks for continuous adoption of system changes and improvements.
• Prepare and ensure required change documentation and processes including Data migration, User Acceptance Testing (UAT) signoff, Training, ISO; and obtain necessary approvals for the change. 
• Coordinate with stakeholders for production environment set up and processes in readiness for cut over including UAM (User Access Matrix) approval and Service Level Agreements (SLA).
• Supporting training and communication of the impending change of a system or process to appropriate user base. 
• Lead system stabilization after cut -over and facilitate handover and support.
• Prepare project closure documentation for review of overall project delivery versus expected budget, timelines, requirements and learnings; and obtain the sign offs.

Leadership:

• Lead the project implementation teams for the assigned projects.
• Provide leadership and mentoring by guiding, coaching and equipping project teams in tailoring solutions and adapting to unique project situations. 
• Recommend strategies and frameworks for anticipating, responding to and activating appropriate project related changes. 
• Provide leadership through capacity building, coaching, mentoring and supervising performance of assigned departmental resources.
• Support the HOP & Senior manager in monitoring the work of project team members.

Academic Qualifications & Work Experience:

• Bachelor’s degree from a recognized institution.
• 8-12 years direct work experience in a banking environment. 
• Have qualifications in Project management PMP, PRINCE 2 or training in Agile methodologies (Scrum and Kanban).
• Excellent communication and interpersonal skills.
• Strong planning and organization skills.
• Strong analytical skills and problem-solving skills. 

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Product Support, Ecosystems and Strategic Partnerships at I&M Bank Ltd

Product Support, Ecosystems and Strategic Partnerships

Ecosystems and Partnerships – Nairobi, Nairobi

Job Purpose:

To support the management, growth, and continuous improvement of ecosystem products and strategic partnerships across the bank’s digital platforms.

This role combines product management, ecosystem enablement, and operational support, ensuring seamless integration, regulatory compliance, and value creation within the bank’s ecosystem.

The Assistant Product Support Manager serves as a bridge between partners, technology teams, and business units, helping to scale ecosystem products, strengthen alliances, and drive customer and partner adoption.

Key Responsibilities:

Financial:     

• Ensure efficient resolution of partner and ecosystem-related service issues to minimize operational disruptions and revenue leakage.
• Participate in the development of business cases for ecosystem enhancements, integrations, and partnership opportunities — including benefit realization tracking and ROI measurement.
• Conduct research on emerging ecosystems, fintechs, and alliance opportunities to identify strategic partners that can expand the bank’s ecosystem value proposition.
• Monitor and manage the product technical performance and efficiency metrics of ecosystem partnerships and API-based services.
• Identify operational inefficiencies, process improvement opportunities and cost optimization opportunities in partner and integration processes.
• Support monitoring of ecosystem KPIs such as API utilization, transaction growth, partner engagement, and monetization potential.
• Track and analyze ecosystem product performance metrics such as product uptake and utilization, partner transactions, and monetization trends.
• Collaborate with partners to ensure value mining across all opportunities by issue identification and resolution follow through.

Customer:

• Provide first-line product and technical support for ecosystem partners, including fintechs, aggregators, and digital platform collaborators.
• Support partner onboarding, sandbox testing, API documentation, and go-live readiness to ensure smooth deployment of ecosystem products.
• Conduct partner and alliance performance reviews, gathering insights to inform roadmap and product improvements.
• Coordinate with strategic partners to enhance the adoption and usability of ecosystem solutions.
• Serve as the primary liaison between internal teams and external partners, ensuring that all engagements adhere to DCP, PSP, Aggregator, and regulatory requirements.
• Maintain high partner satisfaction by ensuring transparent communication and timely resolution of issues.

Internal Processes:

• Participate in the ecosystem product lifecycle — from ideation, requirements definition, development, testing, deployment, to post-launch optimization.
• Maintain comprehensive documentation for ecosystem products, partnerships, and alliances, including risk registers, functional specs, and standard operating procedures.
• Support risk assessments and compliance checks for new partnerships, integrations, or product releases.
• Participate in User Acceptance Testing (UAT) and post-deployment reviews for new ecosystem features, APIs, and alliance integrations.
• Conduct root cause analyses (RCA) and coordinate corrective actions for recurring product or partner issues.
• Develop and maintain ecosystem performance and issue trend dashboards, ensuring data-driven reporting and insights for decision-making.

Enablers:

• Collaborate with Product Managers, Growth Managers, ICT, Risk, and Partnerships teams to enhance the scalability, reliability, and value of ecosystem services.
• Participate in product roadmap and continuous improvement discussions, bringing insights from support data, partner feedback, and market research.
• Assist in the preparation of API performance reports, ecosystem dashboards, and product playbooks for management and partners.
• Recommend automation and self-service enhancements (e.g., partner portals, monitoring tools, or chatbots) to improve efficiency.
• Facilitate training and knowledge sessions for both internal and external stakeholders, focusing on ecosystem products, APIs, compliance standards, and partnership operations.
• Maintain strong cross-functional collaboration and a learning culture across Product, Operations, ICT, Compliance, and external partner teams.

Responsibilities:

• Managing vendor/Partner invoices, ensuring accuracy, timely uploading, and approvals.
• Maintaining an updated knowledge base for support processes.
• Provide first-line resolution and coordination for issues related to ecosystem products and partner integrations, ensuring minimal disruption to services and partner operations.
• Track, document, and escalate unresolved partner or ecosystem product issues to the appropriate internal teams (ICT, Product, Risk, or Compliance) while maintaining full visibility through to resolution.
• Monitor and ensure adherence to SLAs for issue resolution and partner support, producing regular reports on SLA performance, recurring issues, and root causes.
• Coordinate with vendors and strategic partners to manage service-related invoices — ensuring accuracy, timely submission, approvals, and compliance with contractual terms.
• Maintain and continuously update the ecosystem knowledge base, including product FAQs, process documentation, integration guides, and best practices for both internal and external stakeholders.
• Capture and analyze issue trends to recommend product or process improvements that enhance partner experience and ecosystem reliability.
• Collaborate with cross-functional teams (Product, ICT, Partnerships, and Operations) to ensure ecosystem stability, support readiness, and compliance alignment.
• Support onboarding and training for internal teams and external partners on ecosystem product use, operational standards, and support procedures.

Academic Qualifications:

• Bachelor’s degree in business, IT, Computer Science, Finance, or related discipline.

Professional Qualifications / Membership to professional bodies/ Publication:

• Relevant professional certifications in digital banking or IT support will be an added advantage.

Work Experience:

• Minimum of 2-3 years of experience in product management or product development, preferably in the fintech or banking sector.
• Understanding of APIs, digital platforms, and fintech integrations.
• Familiarity with the product lifecycle, business case development, and agile methodologies.
• Working knowledge of regulatory frameworks and licensing requirements (DCP, PSP, Aggregator).
• Strong knowledge of digital banking products and core banking systems.
• Skilled in market and ecosystem research, data analysis, and insight generation.

Competencies:

• Troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Design thinking in digitization and automation initiatives.
• Strong time management and ability to prioritize tasks.
• Customer-centric approach with empathy and patience.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 13th March 2026.

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Assistant Manager, Asset Finance at I&M Bank Ltd

Asset Finance – Nairobi, Nairobi

Job Purpose: 

The role entails marketing of the Asset Finance and IPF products through recruitment of new and existing clients with a view to growing a quality loan book.

It also involves effective relationship management for Vehicle/Equipment vendors, Insurance companies/Intermediaries as well as clients to attract new business, grow wallet share and ensure retention of existing business portfolio.

The role is also tasked with product training, and a critical liaison point for business teams across the branch network.

Key Responsibilities:

• Generate new Asset Finance and Insurance Premium Finance business through effective relationship management of assigned portfolio of motor vehicle dealers, insurance companies and the branch network. 
• Conceptualizing and crystalizing new product ideas into concrete business cases and proposals for adoption. The approved businesses cases culminate into new sub products under Asset Finance and IPF. 
• Customer, competitor, and market reviews to identify new/upgraded product needs and opportunities (environment scanning and comparison)
• Planning and implementing all elements of new product/up-grading and roll-out in conjunction with Senior Manager, Asset Finance.
• Grow Asset Finance and Insurance Premium Finance business through direct recruitment of potential clients.
• Train and undertake capacity building for the assigned portfolio of branches, insurance players and Asset Vendors.
• Carry out credit appraisals and call reports for sanction on ad hoc basis.
• Maintain effective business relationship with motor vehicles dealers through regular visits and quick resolution of any outstanding issues with regard to customer requests. 
• Aggressive follow up of approved retail asset finance business with the view of accelerating drawdown as well as supporting disbursement process to branches and motor vehicle dealers. 
• Guide dealers / customers on HP / IPF documentation to ease the disbursement process.
• Growing the Asset Finance and Insurance Premium Finance Book by seeking increased wallet share of existing client portfolio of the bank.
• Formulate and implement joint dealer promotion schemes when required.
• Market additional loan facilities to bank’s clients at the point of loan liquidation or insurance renewal through telephone calls, written communication as well as visits while liaising with the respective branch / corporate relationship.
• Actively participate in functions and events that facilitate selling of bank products and especially Asset Finance and Insurance Premium Finance products.
• Regular update to dealers, insurance companies, insurance brokers and agents by keeping them informed on the various product features or newly developed products that are targeted to retain a competitive edge in the market. 
• Cross selling other Bank products to customers where opportunities for such sale are identified, this will entail involving staff from other functions in order to reinforce on such sale.
• Ensuring timely and efficient service delivery by co-coordinating with the processing team to ensure that all applications received are processed in a timely manner and clients, dealers, insurance companies and brokers are advised of Banks decision within the set timelines.
• Timely and efficient handling of queries or requests from existing and potential Bank customers through phone calls, email or physical visits to client premises.
• Liaising with the Business drivers at branch level, the Processing team, Asset Finance and Branch Managers to pay select clients’ courtesy calls.
• Follow up on deferred applications to ensure closure on any pending items.
• Ensuring motor vehicle dealers and other business partners have access to required stationery/forms
• Aid in recovery of non-performing loans where additional & useful information is available.

Academic Qualifications:

• Bachelor’s degree in business / marketing field or its equivalent from a recognized institution.
• Chartered Institute of Marketing diploma or its equivalent.

Work Experience:

• At least 3 years relevant work experience.

Key Competencies:

• Ability to communicate. 
• Report writing skills.
• Numeric skills.
• Skills and Attributes.
• Excellent communication and interpersonal skills.
• Good financial analysis skills.
• Presentation skills.
• Good negotiation skills.
• Excellent problem solving and decision-making skills.
• Knowledgeable in credit /lending.
• Basic understanding of Banking Law.
• Knowledgeable in the Banking Act, CBK prudential guidelines and credit policies.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 12th March 2026.

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Mortgage Fulfillment Officer at I&M Bank Ltd

Key Responsibilities:

• Facilitate/drive conversion of the post approval mortgage pipeline, by following up on outstanding loan conditions and follow up on matters pending at conveyancing.
• Oversee and convert the post-approval mortgage pipeline by following up on outstanding loan conditions and conveyancing matters. 
• Ensure accuracy and completeness of mortgage cases post-approval to deliver a seamless customer experience.
• Actively engage with customers to expedite fulfillment and maintain high satisfaction levels. 
• Serve as a key liaison between clients and internal teams, ensuring transparency and timely updates.
• Manage mortgage pipeline post approval to increase quality business through effective customer engagement.
• Delivering world class customer service practices and ensure adherence to I&M Bank Service standards.
• Support branch staff and sales teams to accelerate disbursement processes.
• Ensure accuracy and completeness of pre-conveyancing mortgage conditions in support of good TAT and customer experience prior to mortgage disbursements.
• Serve as a key contact person between the product and post mortgage approval stakeholders including internal legal and valuation functions, credit administration etc.
• Delivering world class customer service practices and ensure adherence to I&M Bank Service standards.
• Provide ongoing product knowledge and support to Relationship Managers and clients. 
• Monitor account activity, facility payments, and covenant compliance.
• Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.

Skills, Competencies, Academic Qualifications & Work Experience:

• University degree in an analytical or business course e.g. Commerce, Actuarial Science, Economics, and Mathematics.
• A Masters’ degree and professional qualifications in relevant field will be an added advantage. 
• At least Four (4) years’ experience in a Banking Industry.
• Proven experience in real estate/project/construction financing with knowledge of mortgage financing products and processes.
• Coachable professional with good “business sense” and an energetic / dynamic personality.
• Strong relationship, collaborative and stakeholder management skills; views team concept as critical to success.
• Good understanding of Banking Operations, credit policies and procedures. 

Your application should reach us as soon as possible but not later than 11th March 2026.

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Assistant Mortgage, Product Manager at I&M Bank Ltd

Assistant Mortgage, Product Manager

Products – Nairobi, Nairobi

Key Responsibilities:

• Working with the Branch staff/RMs and Sales staff, identify mortgage opportunities in the respective areas, facilitating the sales teams to grow a healthy mortgage pipeline.
• Support the Branch staff and Sales teams to drive traction of the pre-approval mortgage pipeline to approval and issuance of offer letters for mortgage facilities.
• Ensure accuracy and completeness of new mortgage applications to ensure a good TAT and customer experience prior to loan approvals.
• Manage mortgage/project cases from start to finish, ensuring successful deal conversion and revenue momentum.
• Serve as the key contact/relationship person for the product with external stakeholders like developers, land sellers and internally with credit analysis and pre-mortgage approval facilitators.
• Delivering world class customer service practices and ensure adherence to I&M Bank Service standards.
• Provide ongoing product expertise and support to Relationship Managers and clients, maximizing opportunity identification and solutions.
• Monitor account activity, facility payments, and covenant compliance.
• Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
• Monitor portfolio health, including PAR and NPL ratios, and implement corrective measures.
• Conduct post-implementation reviews to identify process improvement opportunities.
• Ensure adherence to credit policy and risk management standards.
• Champion world-class customer service practices across all mortgage touchpoints.
• Partner with Relationship Managers and Branch teams to provide product expertise and support.
• Support continuous learning initiatives to enhance product knowledge across the organization.

Skills, Competencies, Academic Qualifications & Work Experience:

• University degree in an analytical or business course e.g. Commerce, Actuarial Science, Economics, and Mathematics.
• A Masters’ degree and professional qualifications in relevant field will be an added advantage. 
• At least Seven (7) years’ experience in a Banking Industry.
• Proven experience in real estate/project/construction financing with knowledge of mortgage financing products.
• Coachable professional with good “business sense” and an energetic / dynamic personality.
• Strong relationship, collaborative and stakeholder management skills; views team concept as critical to success.
• Good understanding of Banking Operations, credit policies and procedures. 

Your application should reach us as soon as possible but not later than 11th March 2026.

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Manager, Credit Monitoring & Control at I&M Bank Ltd

Manager, Credit Monitoring & Control

Credit – Nairobi, Nairobi

Job Purpose:  

The purpose of the job is execution of the Bank’s growth strategy in terms of Assets growth by monitoring sanctioned facilities to ensure sustenance of high-quality portfolio and compliance with sanction terms and conditions and other approval covenants.

The role holder will support Head of Credit Monitoring, Reporting and Security Documentation in driving end to end monitoring activities within the department, coordinating Credit monitoring operations and ensuring maintenance of quality Assets and compliance with credit policy and CBK prudential guidelines.

Key responsibilities:

• Review and ensure compliance of the sanctioned financial and non- financial covenants on credit facilities granted by the bank to customers to confirm compliance and ensure there are no breaches.
• Follow up of insurance policy renewals and ensure that insurance covers are done in a timely manner to ensure that bank securities are adequately insured and avoid exposing the bank to credit risks.
• Ensure monitoring of up-to-date property valuations, Land rates & rent against securities pledged on customer facilities to ensure Bank securities are adequately valued.
• Review and coordinate review of the collateral value information in the facility letters of offer and confirmation of held security coverage for collateral risk mitigation, monitoring, early warning signs identification and escalation to the relevant stakeholders.
• Monitoring of deferred securities and policy exceptions sanctioned to through consistent follow up and ensuring they are complied with within the set timelines.
• Review disbursed facilities to ensure accuracy of the booking and compliance with approval terms and conditions and adherence to approval covenants.
• Reviewing performance of all the performing accounts from time to time to ascertain their health, identify any early warning signs for effective and timely remedial action to ensure sustenance of a healthy portfolio.
• Prepare and coordinate preparation of monitoring Portfolio Review Reports to CRMC/BCC and during portfolio meetings for all the business segments. 
• Review collections comments from time to time and intervene on sensitive accounts in terms of exposure or progression of Days Past Due.
• Maintain good coordination between the Credit Monitoring and other units, credit analysis, credit collections, DRU and business development.
• Identifying where there are breaches of policy and putting in place controls and mitigation strategies.
• Review of the entire portfolio with an emphasis on the following for day-to-day monitoring purposes: arrears amount and days of borrowers, excess on limits, expired and expiring limits, follow-up on restructured loans which are to be kept under cooling period in observation of CBK regulation.
• Follow up with the business units if the annual reviews for loans are being done and share the upcoming reviews and status of facility reviews reports.
• Perform portfolio risk management by continuous follow-up of sectoral concentrations, Single Obligor Limits, and other limit thresholds as outline in the Risk appetite document.
• Ensure the analysis and reporting of Overdrawn accounts reports are carried out.
• Proactively supporting any Bank project relating to credit monitoring aspects.
• Review and recommend modifications in the credit monitoring guidelines and Procedure manuals to support the Bank where new processes are identified or processes modified.
• Handling of various audits including external and internal.

Knowledge, Skills and Experience required:

• Comprehensive banking background and extensive experience in credit monitoring and loan portfolio management.
• Bachelor’s degree in a business management discipline in either; finance, business and economics or related field.
• A professional qualification in CPA/ ACCA/ AKIB or equivalent.
• Excellent Communication skills.

Competencies required for this role:

• Excellent communication and interpersonal skills.
• Excellent time management skills.
• Demonstrated strong organizational skills and ability to prioritize work.
• Excellent numeric skills, evaluation, and data analytics skills.
• Microsoft Proficiency- Advanced Knowledge in MS Excel (e.g., v-lookups, pivots), Strong Power Point and Outlook skills.
• Good Planning, attention to detail and result oriented.
• Self-motivated with ability to handle a large and varied workload simultaneously, to multitask, and to work independently with minimal supervision.
• Report Writing Skills.
• Good Presentation skill with ability to make presentation both physically and virtually.
• Exposure to Project management and Testing of Systems/Software in UAT Environment.
  Progressive thinker with the ability to easily adapt to change.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 8th March 2026.

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Branch Manager (Machakos, Greenspan, Kiambu & Bomet) at I&M Bank Ltd

Job Purpose:

The job holder is responsible for:

Driving branch performance against key performance standards as communicated and agreed with the head of business segment in areas such as; Balance sheet growth (funded and non-funded lines) sales growth & income contribution, cost performance, credit management, employee satisfaction, customer experience & Operational risk & control management.

Providing the right leadership to branch staff and inculcate a high-performance culture at branch level.

Key Responsibilities:

• Prospect for new business from new and existing clients.
• Prepare call reports with recommendations and submit them for approval.
• Drive branch business performance by achieving growth in performance parameters.
• Monitor branch sales performance and portfolio growth to meet targets.
• Identify business improvement opportunities and suggest service enhancements, product improvements, and process changes.
• Understand local business drivers impacting branch performance. 
• Submit weekly activity reports including business acquired and customer issues. 
• Analyze financial statements, assess credit requests, and present findings and recommendations to approvers.
• Manage collateral registration process and ensure timely securities perfection. 
• Oversee excess drawings and loan arrears to maintain asset quality. 
• Ensure branch service excellence through monitoring and resolution planning. 
• Build a motivated branch team, ensure compliance, and monitor operational performance while maintaining high service standards.

Qualifications and Competencies:

• Bachelor’s Degree in a Social Science or related field Professional Qualifications / Membership to professional bodies/ Publication.

Relevant professional qualification:

• Member of a relevant professional body.

Work Experience Required:

• Over Ten (10) years’ relevant experience with over Three (3) years in management in a similar organization.
• Strong leadership skills.
• Executive disposition. 
• Demonstrate high levels of integrity.
• Excellent communication and interpersonal skills.

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Full Stack Engineer at I&M Bank Ltd

Job purpose:

The Full Stack Developer is responsible for leading the review of digital design and developed solutions with emphasis on maintaining scalable web applications and digital banking solutions.

This role combines technical expertise with leadership responsibilities, overseeing the full software development lifecycle while ensuring alignment with the bank’s strategic objectives, regulatory requirements, and security standards.

The role will bridge the gap between digital business stakeholders and technical teams, driving innovation while maintaining the highest standards of code quality, system reliability, and operational excellence.

Key responsibilities:

• Oversee the architecture, design, and implementation of both front-end and back-end systems for digital banking applications, including customer-facing portals, internal tools, and API integrations with core banking systems and third-party services.
• Conducting performance reviews, providing technical guidance, and ensuring the team delivers high-quality solutions on time and within budget.
• Manage end-to-end mobile app store operations, including account access, app submissions, releases, testing, monitoring and incident handling across Android and iOS platforms.
• Ensure compliance, security and governance, covering app store policies, data privacy, risk management, documentation and audit readiness.
• Collaborate closely with enterprise architects, business analysts, product owners, cybersecurity teams, and other ICT stakeholders to translate business requirements into technical specifications and ensure seamless integration across the bank’s 
  technology ecosystem.
• Establishing and enforcing coding standards, development best practices, and quality assurance processes, including code reviews, automated testing, and continuous integration/continuous deployment (CI/CD) pipelines from digital business.
• Ensuring all development activities comply with central bank regulations, data protection laws, security protocols, and industry standards such as ISO 27001 series, PCI-DSS, GDPR, and relevant financial services regulations.
• Evaluate and recommend new technologies, frameworks, and tools that can improve development efficiency, system performance, and overall customer experience while managing technical debt and system modernization initiatives.
• Mentor a team of full stack developers, fostering a collaborative environment that encourages professional growth and technical excellence. 

Education and Experience:

• A bachelor’s degree in computer science, Software Engineering, Information Technology, or a related field is required. 
• A relevant professional certification (e.g. AWS Certified Solutions Architect, Microsoft Certified: Azure Developer, or Certified Scrum Master) is an added advantage.
• Minimum of 6-9 years of progressive experience in full stack software development, with at least 2 years in management or team lead capacity.
• Experience in banking, financial services, or fintech sector is desirable, with demonstrated understanding of banking systems, payment processing, and regulatory compliance requirements.
• Proven track record of successfully delivering complex, mission-critical applications in enterprise environments, preferably with exposure to core banking systems or digital banking platforms.

Technical Skills:

• Strong proficiency in front-end technologies including HTML5, CSS3, JavaScript, and modern frameworks such as React, Angular, or Vue.js, with experience in responsive design and user experience optimization.
• Extensive experience with back-end development using languages such as Java, C#, Python, or Node.js, and frameworks like Spring Boot, .NET Core, or Express.js.
• Deep understanding of database technologies including relational databases (Oracle, SQL Server, PostgreSQL) and NoSQL databases (MongoDB, Redis), with expertise in database design, optimization, and management.
• Proficiency with RESTful API design and development, microservices architecture, and integration patterns, including experience with API gateways and service mesh technologies.
• Strong knowledge of cloud platforms such as AWS, Azure, or Google Cloud, including containerization (Docker, Kubernetes) and infrastructure as code.
• Experience with version control systems (Git), CI/CD tools (Jenkins, GitLab CI, Azure DevOps), and agile development methodologies.
• Understanding of application security principles, secure coding practices, authentication/authorization mechanisms (OAuth, SAML, JWT), and encryption technologies.
• Familiarity with DevOps practices, monitoring tools, and performance optimization techniques for high-availability banking systems.

Knowledge and Abilities:

• Excellent problem-solving and analytical skills with the ability to break down complex technical challenges and develop pragmatic solutions that balance technical excellence with business needs.
• Ability to work effectively under pressure, manage multiple priorities simultaneously, and maintain composure during critical incidents or system outages.
• Outstanding communication skills with the ability to articulate technical concepts to non-technical stakeholders, prepare technical documentation, and present recommendations to senior management.
• Strategic thinking ability to align technology initiatives with business objectives, anticipate future needs, and contribute to the bank’s digital transformation roadmap.
• Commitment to staying current with emerging technologies, industry trends, and best practices through continuous learning and professional development.
• Strong ethical standards and understanding of the importance of confidentiality, data privacy, and integrity in handling sensitive banking information.
• Demonstrated ability to lead, motivate, and develop high-performing technical teams, with strong interpersonal skills and emotional intelligence to manage diverse personalities and skill levels.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 8th March 2026.

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Associate, Back Office (ABC, Bomet, Garissa, Green span, Karatina, Kiambu, Lamu & Machakos Branch) at I&M Bank

Job Purpose:

The role entails processing of remittances, clearing and all other customer instructions in a timely and efficient manner in line with laid down procedures to offer best service experience.

Key Responsibilities:

• Carefully vet and process cheques, ensuring accuracy and completeness.
• Scan and correct cheques, notify stakeholders of in-house cheque statuses.
• Reconcile outward cheques, ensuring accuracy against reports.
• Confirm rates with treasury as needed before processing.
• Accurately process DMS instructions within SLA, minimizing errors.
• Accurately process salaries and EFTs, reconciling accounts.
• Manage standing orders and remittances on time.
• Handle direct debit payments efficiently.
• Timely and accurate processing of internal transfers
• Address customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.

Academic Qualifications:

Bachelor’s degree in business, Banking or related field.

Work Experience.

At least one (1) year relevant experience in a similar role in a similar sized organization.

 Skills & Attributes

• Planning & Organizational skills
• Analytical skills and attention to detail
• Strong oral and written communication skills
• Interpersonal skills to manage stakeholders at all levels
• Ethics and integrity
• Excellent judgment and analytical abilities and impeccable integrity.
• Strong commercial awareness and an ability to connect to business goals

If you believe you meet the above requirements log onto our website www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 22nd February 2026.

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Associate, Cash Office (ABC, Bomet, Garissa, Green span, Karatina, Kiambu, Lamu & Machakos Branch) at I&M Bank

Job Purpose:

The role is responsible for managing and supervising Branch cash services to ensure that customers get the best in terms of service delivery in accordance with the Bank’s policy, procedures and guidelines.

Key Responsibilities:

• Ensuring that the Branch maintains optimum level of cash in liaison with the Central Cash department.
• Ensuring safe custody of cash and serialized stationery.
• Reconciling cash at the end of the day through a physical cash count and monitoring the intra-day cash limits for the tellers.
• Custodian of vault keys.
• Management of vault cash limits.
• Loading of ATM, m Responding to cash related queries.
• Queue management and monitoring activities in the Banking Hall through the CCTV.
• Verification teller entries within entries.
• Supervision of daily call back & archiving and monitoring to ensure sufficient cash & working optimally.
• Retrieving cash and cheque deposits from the ATM.

Academic Qualifications:

 Bachelor’s degree in business, Banking or related field.

 Work Experience.

At least one (1) year relevant experience in a similar role in a similar sized organization.

Skills & Attributes

• Planning & Organizational skills
• Analytical skills and attention to detail
• Strong oral and written communication skills
• Interpersonal skills to manage stakeholders at all levels
• Ethics and integrity
• Excellent judgment and analytical abilities and impeccable integrity.
• Strong commercial awareness and an ability to connect to business goals.

If you believe you meet the above requirements log onto our website www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 22nd February 2026.

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Branch Operations Manager (ABC, Bomet, Garissa, Green span, Karatina, Kiambu, Lamu & Machakos Branch) at I&M Bank

Job Purpose:

The job holder is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures.

Key Responsibilities:

• Conduct daily, weekly and monthly review of operations reports to ensure exceptions are acted upon or escalated within acceptable time frames. 
• Approve new accounts in line with KYC procedures.
• Ensure correct and accurate completion of all customer instructions and approve them for processing at central operations.
• Manage operational risk and ensuring compliance with controls.
• Implement audit recommendations pertaining to all the departments under the Branch operation’s jurisdiction.
• Review and/or monitor transactions i.e. withdrawals, deposits, transfers and ensuring that any money laundering and fraudulent activities are identified.
• Proactively monitor accounts to avoid excesses and reviewing overdrawn savings accounts and non-borrowing current accounts, in addition to following up with customers as per the prescribed procedure guidelines.
• Review Inter Branch transactions report and ensure that the entries initiated by other Branches are bona fide and all outstanding items are reconciled and applied accordingly.
• Review suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames.
• Ensure availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met.
• Supervise front office and Back-office operations to ensure quick turnaround time on service delivery.
• Manage efficient, timely and accurate processing of customer enquiries and complaints.
• Cross-sell the Bank’s products and services.
• Ensure general maintenance of equipment and furniture at Branch level.

Academic Qualifications:

• Bachelor’s degree in a Business-related field from a recognized institution.
• CPA (K), ACCA or its equivalent.
• Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.

Work Experience:

• At least 5 years relevant experience.
• Excellent communication and interpersonal skills.
• Excellent problem solving and decision-making skills.
• Excellent change management and people management skills.

If you believe you meet the above requirements log onto our website www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 22nd February 2026.

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Associate, Teller (ABC, Bomet, Garissa, Green span, Karatina, Kiambu, Lamu & Machakos Branch) at I&M Bank

Kenya Operations – Nairobi, NAIROBI

Job Purpose:

The position is responsible for processing cash receipts, cash payments, cheque receipts and VAT payments as well as prepaid and multi-currency cards, credit cards and in-house cheques accurately to achieve good customer service, quick transaction turnaround time while offering the best service, mitigating the risks such as cash shortages and adhering to standard operating procedures.

 Key Responsibilities:

• Process customer transactions.
• Process in-house cheques.
• Receive outward cheques, VAT and PAYE payments.
• Process card payments such as Prepaid, Multi-currency and Narada Card.
• Carry out daily call backs and filing.
• Cross- sell the Bank’s products.
• Handle customer enquiries.
• Balance cash daily in the till with the system and observe intra – day and end of day cash limits.

Academic Qualifications:

• Bachelor’s degree in a Business-related course from a recognized institution.
• Part completion of CPA (K), ACCA or its equivalent.

Work Experience.

At least one-year relevant experience.

Skills & Attributes

• Excellent communication and interpersonal skills.
• Strong planning and organization skills.
• Ability to work within a team.

If you believe you meet the above requirements log onto our website www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 22nd February 2026.

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Senior Associate -ICT Governance at I&M Bank

PURPOSE:

This role will drive operationalization of controls in the IT environment to improve the Risk Posture, mainly through the evaluation of effectiveness and compliance of the organization’s IT systems and processes.

PRIMARY RESPONSIBILITIES:

• Review and update the IT Governance, Risk & Compliance policies and procedures.
• Plan and execute Internal Control self-assessments focusing on risk management practices and regulatory requirements.
• Collaborate with various teams to gather information, document findings, and follow up on the implementation of recommended controls.
• Provide support to IT teams in implementing governance processes and addressing compliance requirements.
• Identify and report on risks, providing recommendations for improvements for management reviews.
• Take on the role of the risk champion of the department.
• Drive initiatives aimed at improving processes and alignment between Risk, Compliance, Internal Control, and Technology teams.
• Collaborate with various stakeholders to assess risks, monitor compliance with access policies.
• Collaborate with stakeholders across the organization to ensure that IT initiatives adhere to governance standards, support strategic goals and deliver value
• Assist in the Management of the IT policies, procedures and processes lifecycle, including testing, attestation, awareness, and enforcement.
• Stay up to date on changes to regulatory requirements and industry standards and adapt IT governance policies and procedures accordingly.
• Support all governance-mandated responsibilities, including audits, training, development of policies, and business continuity plans.
• Support the enforcement of the change management policy, ensuring the risk and impact analysis are reviewed and properly documented.
• Ensure all Policies and guidelines are well articulated and socialized to all ICT Team Members.

Essential Knowledge

• Practical experience in working in Governance of Enterprise ICT.
• Excellent relationship management skills with stakeholders, colleagues and users in pursuit of delivering high quality services whilst maintaining policy adherence.
• Strong analytical skills, and able to make sense of complex and logical problems quickly.
• Ability to analyse a range of information sources and to resolve potentially conflicting information and viewpoints to achieve an agreed outcome.
• Flexible approach to work with a focus on delivery to deadlines and high standards.
• Practical experience in service delivery environment including technical and service management exposure.

Key Critical Competencies

• Business awareness;
• Customer Focus
• Excellent technical skills
• Excellent Analytical skills
• Leadership skills
• Strong analytical skills and problem-solving skills;
• Excellent planning skills;
• High personal standards and goal-oriented;

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field required
• At least 3+ years’ experience working in IT Governance.
• Certifications as well as intermediate working knowledge of COBIT and ITIL v4.
• CGEIT Certification | Certified in Governance of Enterprise IT-ISACA is an added advantage

Your application should reach us as soon as possible but not later than 15th February 2026.

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Manager, Assurance at I&M Bank

Job Purpose:

The holder is responsible for giving independent assurance on Governance, Risk Management and Control Processes for Banking and Non-banking subsidiaries in I&M Group, reporting to the Assistant General Manager Audit Quality Assurance Group Audit.

Key Responsibilities:

• Compile the annual audit plan for each entity for approval by the board audit committees.
• Undertake audits assignments from planning to reporting within the agreed timelines and communicate the audit results to the Board Audit Committees during quarterly meetings.
• Tracking of audit corrective actions in accordance with the internal audit framework. 
• Collaborating with audit clients and various audit stakeholders to manage expectations and add value.
• Undertake special audit assignments as and when required by the board and other stakeholders.
• Attending Management Risk Committees for respective companies.
• Support the execution of banking subsidiaries audit plans as and when requested.

Internal Auditing Competencies:

• Integrates the Global Internal Audit Standards into audit engagements to ensure conformance with mandatory requirements and leading practices. 
• Assists with efforts to strengthen governance, management, and engagement performance processes within the internal audit function. 
• Uses Global Guidance to inform engagement planning and performance, ensuring alignment with leading practices.  
• Professional Communications – Excellent verbal and written skills for reporting findings and communicating with stakeholders.
• Apply ethical principles in audit work, ensuring impartiality and adherence to professional responsibilities. 
• Identifies potential ethical conflicts and follows established protocols for disclosure and resolution.
• Upholds confidentiality in handling sensitive information and understands the legal and regulatory implications of ethical breaches.

Professional Competences:

• Independently leads audit engagements, ensuring alignment with organizational objectives and engagement risk assessments.
• Engages with the board and senior management, effectively articulating risk insights and recommendations.  
• Communicates engagement objectives and scope in a structured and professional manner, adapting the content and format for different audiences.  
• Engage with management to schedule meetings with key personnel and draft agendas that enable efficient, effective discussions.  
• Applies active listening and negotiation techniques to manage conflicts constructively during audit engagements.  
• Effectively persuades management to reach agreement on the engagement’s risk assessment, objectives, scope, evaluation criteria, and work program. 
• Resolves conflicts by emphasizing agreement on verified data and negotiating effectively to align with organizational objectives, while maintaining objectivity.

Governance and Risk Management Competencies:

• Evaluates governance structures and processes and their alignment with organizational objectives and regulatory requirements.  
• Assesses the effectiveness of board oversight, management accountability, and ethical governance practices.  
• Identifies governance-related risks and suggests improvements to governance policies and reporting.  
• Advises the board and senior management on governance enhancements to improve strategic decision-making and stakeholder trust. 
• Assesses risks related to strategy implementation, including resource allocation and external market factors. 
• Identifies gaps between targets for strategic initiatives and operational performance and discusses possible root causes with management.  

Operational Area Competencies:

• Independently leads audits of governance, risk management, and controls over accounting processes, using data analysis and sample-based audit techniques.  
• Independently conduct audits of controls over financial statement reporting processes, assessing adherence to IFRS, and organizational policies.  
• Provides recommendations for improving the effectiveness and efficiency of accounting and financial reporting processes.  
• Provides recommendations for enhancing HR governance, risk management, and control processes. 
• Evaluates IT governance, risk management, and control processes for compliance with policies and alignment with external frameworks. 
• Independently conducts or leads audits of risk management structures, reporting mechanisms, and responses.  
• Provides recommendations for enhancing risk management maturity and integrating ERM processes into organizational decision-making.
• Evaluates the impact of organizational culture on ERM maturity and stakeholder engagement in risk management practices. 

Academic Qualifications:

• Bachelor’s degree in finance, Accounting or any other related course.

Professional Qualifications / Membership to professional bodies:

Mandatory:

• Certified Public Accountant (CPA).
• Certified Information Systems Auditor (CISA).

Recommended:

• CIA qualifications will be an added advantage.

Work Experience Required:

• Over six (6) years in a similar role in a similar sized organization.

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Associate, Operational Risk Management at I&M Bank

Associate, Operational Risk Management

Risk & Compliance – Nairobi, Nairobi

Job purpose:

The primary purpose of this role is to assist in implementing a comprehensive operational risk management framework. 

The role holder will play a crucial part in identifying, measuring, mitigating, monitoring, and reporting risks across various business units within the bank.

You will also perform independent reviews and control validation tests to assess controls’ adequacy, ascertain compliance with the bank’s policies, procedures, and adherence to regulatory requirements, and highlight exceptions or violations.

Key Responsibilities:

Implement an Operational Risk Management Framework:

• Support the Implementation of an Operational Risk Management Framework that is consistent with the Group Enterprise Risk Management Framework (policies and procedures).
• Support the implementation of Operational Risk Management digital (Automation) and automation strategy.

Governance:

Policies and Procedures:

• Participate in the annual review of risk procedures in liaison with the Assistant, Manager Risk and Compliance, and Manager, Enterprise risk.
• Participate in the review of business procedures/processes to identify areas of potential improvement or weakness in risk management controls.
• Follow up on unit procedure reviews with unit risk champions.

Unit Operational Risk and Compliance Committee:

• Support and participate in the Unit Operational risk and Compliance committees for business units across the bank with the respective risk champions.
• Support the Operational Risk Department with the collation of all UORCCO meeting Packs across the departments for record-keeping purposes and follow up on open action plans.

Reporting:

Support the preparation of reports for Management and the Board through the collation of data required for the same.

Risk & Control Self-Assessment Register (RCSA):

• Coordinating the implementation of the Risk & Control Self-Assessment (RCSA) framework across the various Business and Support units. 
• Participate In the embedment of all new and emerging operational and financial risks into units’ risk registers.
• Support in the Maintenance of the banks’ Risks and Controls Library by ensuring all new risks or controls across the bank are maintained in the risk library.
• Review & follow up on the unit’s quarterly Risk and control self-assessments to identify top risks, control gaps, issues raised, and track for closure.
• Identify thematic risks across units, escalate to respective stakeholders, recommend mitigating controls, and follow up to ensure closure.

Key Risk Indicators (KRI):

• Participate in the designing of the Bank’s Key Risk Indicators framework (KRIs).
• Responsible for the Maintenance of the bank KRI Library by ensuring all KRIs identified are maintained in the KRI library.
• Review Key Risk Indicators (KRI) reports from respective units and report any outside approved tolerance limits i.e. exceptions for follow-up and action planning.
• Participate and support the risk owners to define key risk metrics for operational risk within the Business and Support functions.

Incident Reporting and Loss Data Management:

• Support the Implementation of the incident management and loss data reporting framework.
• Follow up, track, and analyze risk incidences across the business units to ensure proper identification of root cause and follow up on the implementation of comprehensive action plans/measures to close loopholes by respective business units. 
• Monitor the Operational Loss Database to monitor operational losses and their respective root causes while Reconciling the Loss data report against the incident report to ensure completeness and comprehensive loss reporting.
• Participate in the validation of reported operational incidences and exceptions, perform root cause analysis, and recommend opportunities for improvement of the process/system.

Control Testing/Assessment:

• Participate in developing Control testing checklists in Business units as per control Testing procedure.
• Actively participate in carrying out independent Control testing at Business units, to ensure that policies and procedures are effectively implemented, discuss the test results with the business teams, and follow up on closures of the action plans.
• Follow up with business units to update risk registers accordingly after control testing findings to reflect the unit’s control environment.
• Through the process, identify control gaps, debrief the business units, and agree on action plans to close the gaps.
• Assisting in following up for closure/management of Key Risk matters arising from the Control Testing exercise across the Bank.

Training and Awareness:

• Assisting in the preparation of Operational Risk training modules for the bank employees.
• Raise awareness and provide training for bank employees on Operational risk policies and procedures.
• Raise awareness by championing the same through newsletters, and direct email communication to the business risk champions.

Audit:

• Participate in the review of all Internal reports to extract relevant risk & control information for use in reporting and remediation.
• Follow up with units on the resolution of all associated Internal Audit recommendations post-audit issues.

New Product Development and Project Assessment:

• Assist and provide guidance role on Operational Risk matters in products, projects, or new developments.
• Participate in carrying out Risk assessments for project change initiatives and process reviews.

Academic Qualifications:

• Bachelor’s degree in a Business-related field from a recognized institution.

Professional Qualifications / Membership to professional bodies/ Publication:

• CPA (K), CIA, CSIA, FRM, GARP, PRMIA, or CFA certification.

Work Experience Required:

• At least a year (1) of relevant experience in a similar sized organization.

Competencies:

• Planning & Organizational skills.
• Analytical skills and attention to detail.
• Strong oral and written communication skills.
• Interpersonal skills to manage stakeholders at all levels.
• Ethics and integrity.
• Excellent judgment and analytical abilities and impeccable integrity.
• Strong commercial awareness and an ability to connect to business goals.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 6th February 2026.

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Manager, Information Systems Audit at I&M Bank

Manager, Information Systems Audit

Internal audit – Nairobi, Nairobi

Job Purpose:

The role holder is responsible for delivering the annual Information Systems (IS) audit plan, with a focus on integrity, confidentiality, and availability of information. This includes evaluating the effectiveness of security controls and ensuring compliance with both internal policies and external regulatory requirements.

The role also ensures adequate assurance coverage of IS-related risks across the bank’s entire technology infrastructure, in alignment with Governance, Risk, and Compliance (GRC) frameworks. The role holder also advises the Deputy General Manager, Internal Audit, on audit coverage, emerging risk trends, and the maturity of control environments.

Key Responsibilities:

• Provide input to the Deputy General Manager, Internal Audit, in preparing the annual audit plan for approval by the BAC. This is through review of prior audit reports, incidents within the consulting areas, financial performance, risk areas in projects, products, strategy, and areas specially requested by process owners.
• Review work done by the team in planning, such as document review, prior reports, data analysis, walkthroughs, risk assessments, and all related planning items. 
• Review the audit planning memo for target assignments to determine that all relevant planning bases have been covered as per the audit planning manual. 
• Prepare an audit planning memorandum and obtain agreement from the Deputy General Manager, Internal Audit, on the audit objectives, audit methodology, and scope of work, and key risk areas for review on each assignment.
• Evaluate audit tests prepared and ensure they address identified risks and will achieve the desired audit objectives. Continuously monitor the tests for efficiency and effectiveness.
• Perform quality assurance to ensure that all evidence and working papers meet the standards required to support audit findings, root causes, risks, recommendations, and conclusions.
• Monitor the audit progress and timescale per the planning memo. Assess with the team, areas of improvement on the effectiveness and efficiency of the audit procedures. 
• Lead / Conduct special audits, including reviews of functions undergoing significant change, and draft suitable audit reports. 
• Ensure that key weaknesses and existing or potential risks are highlighted and well-presented before final report approval and issuance.
• Engage audit clients to establish correct root causes and establish relevant management actions. 
• Present IS audit findings and assurance reports to relevant stakeholders, coordinate post-audit surveys, and support special audits involving information systems.
• Lead the follow-up on post-exit clarifications and status of management actions.
• Assess training needs in consultation with the team and with agreement with the Deputy General Manager, Internal Audit, assign appropriate learning programs.
• Serve as an ongoing subject matter expert on information security controls and technologies.

Academic Qualifications:

• Bachelor’s in information systems / computer science / IT / Business-related field, or equivalent.
• Master’s (MBA, MSc Information Systems/ Information Security / IT/ IT-related field (added advantage).

Professional Qualifications / Membership to professional bodies/ Publication: 

Professional Qualifications:

• Certified Information Systems Auditor (CISA) – required.
• One (1) of: CISM/ CRISC/ CGEIT /CIA /ISO/IEC 27001 Lead Auditor or Lead Implementer/ CISSP.
• CIAQA / CCNA/ CPA /CEH / CHFI (added advantage).

Membership Affiliations:

• Information Systems Audit and Control Association (ISACA).
• Institute of Internal Auditors (IIA).

Work Experience Required:

Over Seven (7) years’ relevant experience with over a year in a management role in a similar-sized organization.

Competencies:

• Planning & Organizational skills.
• Analytical skills and attention to detail.
• Strong oral and written communication skills.
• Interpersonal skills to manage stakeholders at all levels. 
• Ethics and integrity.
• Excellent judgment and analytical abilities, and impeccable integrity.
• Strong commercial awareness and an ability to connect to business goals.
• Banking Knowledge.
• Strong understanding of enterprise, technology, and operational risk management.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 6th February 2026.

Read More & Apply

Senior Associate, Enterprise Fraud Risk at I&M Bank

Job Purpose:

This role will involve supporting the implementation of strategies and procedures to monitor and mitigate fraud across the enterprise, particularly focusing on the prevention, detection and investigation of fraud across all bank channels including digital, card, merchant, and alternative banking channels. The associate will work under the guidance of the Manager fraud risk management.

Key Responsibilities:

• Monitor all transactions for signs of fraudulent activity, maintaining and operating fraud detection systems and tools. 
• Collect and analyze data related to all transactions to identify potential fraud risks and interpret data patterns and trends.
• Prepare initial reports on suspicious activities for further investigation and maintain accurate records and documentation of fraud monitoring activities. 
• Identify and evaluate risks associated with card products, such as credit cards, debit cards, prepaid cards and ecommerce.
• Analyze trends and patterns in all channels’ usage to anticipate potential risks.
• Develop and update risk models to predict and manage fraud risks.
• Ensure card services comply with relevant laws, regulations, and standards (e.g., PCI-DSS for card security).
• Stay informed about regulatory changes and adapting risk management strategies accordingly.
• Work with compliance teams to prevent money laundering and other illegal activities through card transactions.
• Work collaboratively with other departments, such as IT and customer service, call centre, cards operations to gather information and enhance fraud monitoring processes.
• Participate in cross-functional meetings and discussions related to fraud risk.
• Adhere to fraud risk policies, procedures, and card scheme requirements.
• Assist in the technical aspects of fraud detection tools, including basic troubleshooting.
• Stay abreast of technological advancements in fraud detection and risk management.
• Assist in the response to detected fraud incidents under the direction of Senior team members.
• Develop educational materials and programs to inform customers about safe card usage and fraud prevention.
• Provide support and guidance to customers affected by fraud or security breaches.

Academic Qualifications:

• Bachelor’s degree in relevant fields such as Finance, Criminal Justice, or Information Technology.

Work Experience:

• At least three (3) years’ experience working in risk management of a financial services/Fintech (preferred), payments or technology (growth) company.
• Professional / Technical Qualifications / Diplomas: 
• Certified Fraud Examiner (CFE), Professional Certified Investigator (PCI) or other similar qualifications.

Key Skills & Competencies:

• Demonstrated interest in fraud risk management, financial crime prevention, and payments. 
• Strong analytical capability with excellent attention to detail. 
• Understanding of banking operations is an added advantage. 
• Ability to learn quickly and consistently follow established processes and procedures. 
• Effective communication skills and a collaborative approach to teamwork. 
• High levels of integrity, professionalism, respect and confidentiality. 
• Proficiency in Information Technology, with the ability to work confidently with digital systems and tools.
• Basic understanding of fraud risk management, particularly in card and merchant transactions.

Your application should reach us as soon as possible but not later than 6th February 2026.

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Senior Associate, Cash Management Sales – Transactional Banking at I&M Bank

Transactional banking – Nairobi, Nairobi

Job Purpose:

The role is responsible for enhancing Transactional Banking Revenue by identifying specific opportunities for offering cash management solutions covering collections, e-payments, liquidity management, channel services -mobile and connectivity products to customers in partnership with relationship management teams 

The role-holder will be responsible to grow new to bank revenue and improve product/market penetration over the assigned portfolio of clients. 

To strengthen relationships with clients by positioning extraordinary value-added products to their businesses based on their cash management solutions needs around collections, e-payments and liquidity management.

Own assigned products, manage them and the delivery of end-to-end allocated product objective including reporting financial and non-financial performance, enhancement of the products capabilities, future product strategies and oversight of risk and governance, implementation of the balance sheet strategy.

Key Responsibilities:

Business Development:

• Responsible for managing and growth of Non-Funded Income (NFI), Current and Savings Account (CASA) and digital transactions and revenue.
• Increase market penetration and share of wallet for assigned portfolio and identified clients through sales of Transactional Banking solutions.
• Increase Banks penetration in new & existing digital products to the customer in the assigned portfolio.
• Identify opportunities for new/incremental business with bank clients and work with the relevant stakeholders to turn these opportunities into revenue for the bank.
• Reviewing cash management revenue lines movement and raising any income leakage noted with finance team.
• Recommend products / services with a clear understanding of client need.
• Ensure overall attainment of all cash management sales target in portfolio measured by closed deals.
• Manage prospect qualification, customer calls/negotiation, solution presentations and solution-based proposals and implementation.
• Responsible for new business growth (revenue, pipeline and balance sheet) and client servicing solutions to build long term relationships.
• Develop jointly with the Relationship team a local product and sales strategy to meet objectives in line with the Transaction Banking strategy.
• Review client’s ecosystem in terms of cash management, to create opportunities with their anchors-buyers-suppliers to benefit from the business chain.
• Conduct a structured branch Training and RM training program.
• Visit in alignment with business development strategy, pipeline conversion and new or incremental business opportunity. This can be done jointly with the segment RMs/BMs/RO’s.
• Ensure an expected wallet share of the company business is maintained within the bank.
• Create, manage and own a cash pipeline from initiation to revenue realization.

Implementation & Client Service:

• Conduct post sales training and support. Ensure clients are utilizing the solutions immediately for revenue realization and assurance.
• Consistently promote the bank’s channels and product capabilities.
• Confer with implementation team to confirm solution’s capability to avoid missell.
• Dealing with everyday corporate and BB need and the intricacies around those products and services to ensure seamless service delivery to the clients.
• Maintain a detailed and an up-to-date knowledge of the bank’s comprehensive integrated channels capabilities and their application to client needs and use this knowledge in structuring solutions.
• Frequently review client’s satisfaction with solutions provided within the quarter as an after-sales service check to strengthen relationship and contentment.
• Own follow up with implementation team for all customers who need integration and/or training-based solutions in the best interest of the customer and the bank.
• Adhere to agreed SLAs with clients and escalate if challenges are faced.
• Support and guidance to other internal stake holders of transactional products.
• Other initiatives like product promotional campaigns, training and seminars & service standard development.
• Ensure fees are collected accurately.
• Ensure development of a proactive customer requirement approach and creativity to develop innovative communication in order to penetrate and increase market share.

Digitization:

• Migrate manual transactions done at the branch to digital channels and achieve digitization/digital transactions KPI for assigned portfolio.
• Responsible for digital adoption and increase of digitally active clients in the assigned portfolio.
• Drive digital channels to customers of the assigned portfolio.
• Drive collections and payments integrations and meet overall target for digitally integrated customers and partnerships.
• Ensure all integrations in the assigned portfolio are generating maximum revenue.

Data & Analytics:

• Continually analyze and monitor digital channel utilization on portfolio and liaise with implementation teams to drive utilization for the top and bottom clients in portfolio on a quarterly basis.

Risk management:

• Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML/CFT policies & procedures.

Academic Qualifications:

• Bachelor’s Degree in a Social Science or related field.

Work Experience:

• A minimum of 2 years’ relevant work experience.

Skills and Competencies:

• Presentation skills.
• Interpersonal and Communication skills.
• Entrepreneurial.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
• Project Management Skills.
• Proven knowledge in all Transaction Banking products.
• Sound Knowledge of e-payments, collection and liquidity management platforms.
• Basic knowledge of bank’s ICT platforms.
• Basic knowledge on how to review balance sheets and P&L.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 4th February 2026.

Assistant Manager, Debt Recovery at I&M Bank

Credit – Nairobi, Nairobi

Job Purpose:

Overall responsibility for the delivery of recovery strategies to a portfolio of Asset Finance (Hire Purchase) & other loan accounts experiencing financial distress.

Responsible for determining the objectives, strategies and actions that need to be adopted to address business-risk issues, reduce the Bank’s risk, and achieve managed exit/recovery solutions so that the bank realizes the maximum return in the shortest possible time.

Responsible for a portfolio made up of fast depreciating & highly moveable assets, thus a need to ensure prompt & speedy strategies & actions to recover debt.

Ensure that the bank does not incur losses in terms of non- performing loans under the bank’s portfolio. This is achieved through constant engagement with bank’s branches and customers whose accounts are already in the NPA category &/or regularly under Watch categories with arrears &/or excesses.

The job entails a balance between safeguarding customer relationship and the need to ensure recovery of outstanding debt with minimal delays.

Ultimately responsible for all classified non-performing accounts.

Acts as a point of contact for the Debt Recovery team in the various Credit, NPA forums to discuss specific problem cases, trends and recommend solutions or strategies that can inform future lending policies.

Key Responsibilities:

Debt Management and control:

• Lead detailed negotiations with customers, sometimes in conjunction with Relationship Managers, regarding debt settlement and implementation of debt settlement proposals.
• Lead proactive formulation and implementation of strategies on managed exits/recoveries. 
• Manage relationships with customers in a manner which, through professional communication of often uncomfortable messages manages customer satisfaction and enhances the I&M brand.
• Prepare and submit necessary returns to the local regulatory authorities and Head Office on impaired debts
• Ensure that the necessary approvals are obtained as per the delegated approval matrix for strategies and expenditure whenever necessary.
• Prepare and submit required reports to the BCC, NPA & CRMC Committees in a timely manner and working on provisions.
• Ensure data integrity & quality control of facilities is maintained.
• Prepare summons instructions to external lawyers, valuers, auctioneers and other professionals to manage recovery of debts through the courts & professionals, including disposals of debtors’ assets.
• Manage relationships with external service providers such as receivers, liquidators, repossesses, valuers, auctioneers, lawyers, debt collectors, etc who provide services in relation to Debt Recovery.

Risk & Control Objectives:

• Process the recovery of debts whilst ensuring compliance with local legal, regulatory requirements and the bank’s internal procedures. 
• Ensure satisfactory Internal or External Audit Reports. 
• Ensure satisfactory Conformance assessments.
• Ensure Impairment Management and MI Reporting is produced accurately and on time.

Academic Qualifications:

Bachelor of Commerce, Specialization in Accounting

Professional Qualifications:

• Diploma in Credit Management.
• CPA (preferred)
• Professional Banking qualifications (e.g. ACIB)

Work Experience:

• Experience in both corporate relationship management and credit risk analysis.
• Experience in dealing with senior management of corporate entities.
• Good knowledge of the local legal system, insolvency law and security issues, and the options available to the Bank.

Skills and Attributes:

• Good credit risk skills
• Effective communicator.
• Excellent negotiation and influencing skills.
• Good relationship management skills.
• Strong commercial awareness.
• Good interpretation and decision-making ability.
• Strong analytical and numerical skills.
• Strong communication and report writing skills.
• Good knowledge of Microsoft Excel and other spreadsheet/database applications.
  Strong planning, coordination and time management skills.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 1st February 2026.

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Senior Manager, Financial Risk & Model Risk Management at I&M Bank Kenya

Senior Manager, Financial Risk & Model Risk Management

Risk & Compliance – Nairobi, NAIROBI

Job Purpose:

• Lead Market, Liquidity, IRRBB and Balance Sheet risk frameworks, while also overseeing financial model governance, validation and performance assurance.
• This role is suited for a specialist with strong quantitative skills, treasury product knowledge and a proven ability to ensure robust modelling and regulatory risk compliance, including ICAAP and ILAAP.

Key Responsibilities:

Financial Risk Governance & Implementation:

• Lead and enhance Market, Liquidity and Balance Sheet Risk policies and frameworks.
• Ensure effective financial risk oversight across Treasury, ALM and Risk functions.
• Drive regulatory alignment with risk appetite, internal frameworks and supervisory guidelines.
• Support implementation and optimization of risk systems, analytics tools and datasets.
• Lead and support financial risk components in ICAAP and ILAAP preparation, documentation and annual reviews.
• Participate in risk methodology upgrades, regulatory projects and Treasury system enhancements.

Financial Modelling & Model Risk Management:

• Lead model development, calibration, back-testing and enhancement for Market and Liquidity Risk.
• Oversee the end-to-end model lifecycle including validation and retirement decisions.
• Establish model governance standards and ensure full documentation and model traceability.
• Perform independent model assessments to evaluate accuracy, assumptions and limitations.
• Monitor model performance, usage controls and ensure prompt remediation of model weaknesses.
• Ensure adherence to model governance policies, audit expectations and regulatory model guidelines.

Risk Identification, Measurement & Quantitative Analysis:

• Independently analyze and assess balance sheet structure, funding maturity gaps and interest rate sensitivities.
• Model liquidity gaps, behavioral assumptions and IRRBB metrics.
• Assess FX and rate volatility impacts on capital, earnings and market value.
• Conduct independent valuation reviews and assess treasury P&L attribution.
• Lead design and execution of stress tests, scenario analysis and risk simulations.
• Provide quantitative insights to ALCO, Executive Management and Treasury stakeholders.

Risk Monitoring, Reporting & Decision Support:

• Monitor daily market and liquidity exposures and evaluate early-warning signals.
• Produce high-quality reports for ALCO, Executive Committees, Board and Regulators.
• Track risk appetite utilization relating to liquidity, funding and market risk limits.
• Enhance risk dashboards, reporting automation and visual analytics capability.
• Analyse key P&L drivers and explain market movements affecting the balance sheet.
• Provide forward-looking risk commentary, scenario outcomes and emerging risk insights.

Academic Qualifications:

• Bachelor’s degree in finance, Mathematics, Economics, Statistics, Actuarial Science or related field.
• Professional certification such as FRM, CFA, PRM, CQF is an added advantage.

Experience & Technical Skills:

• 7+ years’ experience in Market, Liquidity or Balance Sheet Financial Risk within banking.
• Experience in ICAAP and ILAAP contributions, stress testing and supervisory reporting.
• Strong modelling skills with hands-on financial model development or validation experience.
• Proficiency in analytical tools such as Excel (advanced), Python, desirable.
• Strong knowledge of ALM concepts, IRRBB, liquidity metrics and treasury valuation.
• Excellent analytical thinking, communication and reporting ability with attention to detail.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 2nd February 2026.

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Associate, Talent Acquisition at I&M Bank

Associate, Talent Acquisition

Human Resources – Nairobi, Nairobi

Job Purpose:

The role holder is responsible for supporting the development and execution of the recruitment plan and management of the recruitment process in liaison with the Assistant Manager, Learning, Leadership & Talent.

Key Responsibilities:

• Post job openings across various platforms to attract suitable candidates, ensuring a diverse and qualified pool.
• Compile concise summaries of shortlisted candidates, highlighting relevant qualifications, experience, and skills for efficient evaluation.
• Maintain a comprehensive record of recruitment activities, providing regular updates to stakeholders on progress and status.
• Utilize and understand recruitment technology systems i.e. Adrenalin, Bamboo, Taleo etc.
• Communicate with candidates, providing clear details about interview schedules, locations, and required documents.
• Ensure timely distribution of interview packs to panelists containing essential documents like interview guides, candidate applications, and role descriptions.
• Collect and consolidate feedback from interview panelists, creating comprehensive interview summaries for successful candidates and respectful rejections for others.
• Draft and prepare offer letters for selected candidates, aligning terms and conditions with organizational policies.
• Act as a point of contact and build influential candidate relationships during the recruitment process.
• Onboarding Management: Oversee the smooth onboarding process for new hires, facilitating their integration into the company culture and operations.
• Monitor and manage probationary periods and contract durations, ensuring timely follow-ups and appropriate actions.
• Manage the confirmation process for employees nearing the end of their probationary period, ensuring evaluations are completed and confirmations are executed within deadlines.
• Support in maintaining a database of potential candidates for future vacancies and proactively engage with passive candidates. 
• Utilize data and analytics to improve recruitment processes and ensure a positive candidate experience.
• Support in building and maintaining a strong employer brand to attract potential candidates and enhance the company’s reputation in the job market.
• Any other duties as agreed from time to time.

Academic Qualifications:

• Bachelor’s degree in human resources, Law, Social Sciences, or Industrial Psychology.

Professional Qualifications / Membership to professional bodies/ Publication:

• CHRP Qualification/IHRM membership will be an added advantage.

Work Experience:

• Over two years of relevant experience in a similar role in a similar organization.

Competencies:

• Planning & Organizational skills.
• Analytical skills and attention to detail.
• Strong oral and written communication skills.
• Interpersonal skills to manage stakeholders at all levels. 
• Ethics and integrity.
• Excellent judgment and analytical abilities and impeccable integrity.
• Learning design and facilitation.
• Strong commercial awareness and an ability to connect to business goals.
• Topical and in tune with the latest Talent & L&D trends across the market.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 29th January 2026.

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Business Manager to COO at I&M Bank

Business Manager to COO

COO’s Office – Nairobi, Nairobi

Job Purpose:

• The Business Manager to the COO is a senior strategic support role responsible for driving execution of the COO’s priorities across the Bank. 
• The role ensures timely delivery of critical initiatives, tracks performance against agreed deliverables, and prepares high-quality Board and Executive Committee materials. 
• The job holder will act as a trusted advisor and deputy to the COO, providing insight, analysis, and coordination across multiple business units.
• This role demands a highly capable professional with extensive banking sector experience, strong consulting/strategy expertise, and advanced technical skills (Microsoft Office Suite, AI tools, data analysis). 

Key Responsibilities:

Strategic Support & Coordination:

• Partner with the COO to execute the Bank’s strategic agenda and transformation programmes. 
• Track deliverables across business units, ensuring timely follow-up, risk identification, and resolution of blockers. 
• Provide structured briefings, talking points, and high-quality presentations for Board, Exco, and regulator engagements.
• Deputize for the COO in internal and external meetings as required. 

Business & Performance Management:

• Develop frameworks and dashboards to monitor execution of COO priorities. 
• Drive cross-functional alignment, ensuring initiatives are delivered to scope, quality, and budget.
• Prepare performance reviews, financial and operational analysis, and executive reports. 

Process & Efficiency Enablement: 

• Coordinate COO Office operations including meeting preparation, follow-up, and tracking of action points.
• Streamline workflows and optimize use of technology, including adoption of AI, automation, and digital productivity tools. 

Stakeholder Engagement & Influence:

• Serve as a key liaison between the COO and business units, enabling clear communication and alignment. 
• Influence outcomes across teams without direct authority by applying strong interpersonal and empathy skills.
• Build trusted relationships with internal and external stakeholders (Board members, regulators, auditors, strategic partners). 

Academic Qualifications:

Bachelor’s degree in business, Economics, Finance, or related field (MBA or equivalent postgraduate degree strongly preferred). 

Professional Qualifications / Membership to professional bodies/ Publication: 

• Formal training in strategy, consulting, and finance essential. 
• Certification in project management desirable (e.g., PMP, Prince2, or equivalent). 

Work Experience Required: 

• Minimum of 10 years’ experience in the banking industry, with a blend of line and project/strategy roles. 
• Prior experience in management consulting, corporate strategy, or transformation functions is essential.
• Demonstrated track record of influencing senior stakeholders and managing cross-functional initiatives. 

Competencies: 

• Strategic thinking, analytical ability, and strong problem-solving skills. 
• Exceptional oral and written communication, with ability to prepare crisp executive outputs. 
• High emotional intelligence, empathy, and influencing without authority. 
• Strong understanding of technology, systems, architecture and associated trends. 
• Strong organizational and execution focus with attention to detail. 
• Adept at leveraging digital tools, AI, and data to drive efficiency. 
• Deep understanding of banking operations, regulatory context, and market trends. 
• Expertise in Microsoft PowerPoint and Excel at an advanced level. 
• Exposure to AI, data analytics, and prompt engineering strongly preferred. 

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 29th January 2026.

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Automation Engineer (Intelligent Automation) at I&M Bank

Automation Engineer (Intelligent Automation)

Job Purpose:

The Automation engineer will design, develop, deploy, and support intelligent automation solutions across the Bank, enabling operational efficiency, risk reduction, and improved customer experience. 

The role will work closely with reengineering team, business units, IT, risk, and operations to translate prioritized processes into secure, scalable, and compliant automation solutions.

This role is suited to an experienced automation professional with strong hands-on RPA development capability, a code-first mindset, and exposure to regulated environments such as banking, financial services, telecoms, or insurance.

Key Responsibilities:

Automation delivery and technical execution:

• Design, develop, test, deploy, and maintain end-to-end automation solutions using UiPath, Microsoft Power Automate, and Python.
• Build scalable, reusable, and maintainable automation components and frameworks.
  Integrate automation solutions with core banking and enterprise systems, APIs, databases, and third-party services.
• Support automation deployments across development, test, UAT, and production environments using appropriate release and change controls.

Process discovery and value realization:

• Collaborate with process reengineering and business teams to identify, assess, and prioritize automation opportunities.
• Conduct feasibility assessments and contribute to automation sizing and ROI estimation.
• Define automation success metrics and monitor post-implementation performance and benefits realization.

Governance, risk and compliance:

• Design automations with strong auditability, logging, exception handling, and traceability in line with banking and regulatory requirements.
• Ensure adherence to automation standards, security policies, access controls, and segregation of duties.
• Support internal and external audits related to automated processes and systems.

Intelligent automation and innovation:

• Integrate RPA solutions with workflow and orchestration platforms (e.g., Power Automate, n8n) where applicable.
• Explore and pilot intelligent automation and AI-assisted use cases (e.g., decision support, document processing) under controlled and governed environments.
• Stay current with emerging automation and AI technologies and recommend practical innovations aligned to bank strategy.

Capability building and collaboration:

• Contribute to the development of automation standards, documentation, and best practices.
• Mentor junior automation engineers and support the growth of internal automation capability.
• Work closely with IT, Architecture, Information Security, Risk, and Operations teams to ensure solution alignment and stability.

Academic Qualifications:

Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.

Professional Qualifications / Membership to professional bodies/ Publication:

Proven hands-on experience delivering production-grade automation solutions using UiPath and/or Microsoft Power Automate.

Desirable:

• UiPath Certified RPA Developer (Associate or Advanced).
• Microsoft Power Automate RPA Developer Associate (PL-500).
• Python certification or equivalent demonstrated experience.
• Exposure to workflow tools such as n8n.
• Exposure to AI or intelligent automation frameworks (e.g., LangChain).

Work Experience Required:

• 3–6 years’ hands-on experience in RPA and workflow automation development.
• Strong experience with UiPath Studio/Orchestrator and/or Microsoft Power Automate.
• Proficiency in Python scripting for automation logic, integrations, and utilities.
• Experience working in banking or other regulated environments (financial services, fintech, telecoms, insurance).
• Experience integrating automations using REST APIs, JSON, XML, databases, and file systems.
• Exposure to core banking or payments platforms (e.g., Infosys Finacle, OpenWay Way4) is an advantage.
• Familiarity with cloud and hybrid environments (e.g., Azure, AWS).
• Experience working in Agile delivery environments and with DevOps or CI/CD concepts is desirable.

Competencies:

• Strong understanding of RPA governance, security, exception handling, and performance optimization.
• Solid grasp of operational risk, compliance, and control considerations in automation.
• Strong analytical and problem-solving skills.
• Excellent stakeholder engagement and communication skills.
• Ability to translate business requirements into robust technical solutions.
• High attention to detail and commitment to quality and stability.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 29th January 2026.

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Risk & Compliance Assistant at HEVA Fund

Risk & Compliance Assistant

Submission deadline: 23rd January 2026

Applicants must be based in Kenya

Introduction

Since 2013, HEVA Fund has generated insights, rolled out investments, and innovated financial models that support the growth of the creative economy in East Africa. HEVA has directly supported over 20,000 creative practitioners and invested in hundreds of creative enterprises, contributing to sustainable livelihoods and sector-wide impact.

As HEVA continues to grow its investment and grant-making activities, the organisation remains committed to strong risk management, regulatory compliance, and donor accountability.

Role Purpose

The Risk and Compliance Assistant will support the implementation and continuous strengthening of HEVA Fund’s risk management and compliance framework. The role contributes to ensuring adherence to regulatory requirements, donor obligations, and internal policies, while supporting effective risk identification, monitoring, and mitigation across the organisation and its programmes.

Key Roles and Responsibilities

1. Risk Management & Internal Controls

• Support the review, updating, and maintenance of organisational and programme-level risk registers, including identification and documentation of emerging risks.
• Assist in reviewing internal controls to identify potential gaps or weaknesses and propose practical system and process improvements.
• Support ongoing monitoring of operational and programmatic risks and escalate issues as appropriate.

2. Compliance & Regulatory Support

• Assist in ensuring compliance with applicable laws and regulations, including but not limited to Anti-Money Laundering (AML) and Data Protection requirements.
• Support compliance testing for new products, initiatives, or programme features, documenting compliance gaps and recommending corrective actions.
• Assist in maintaining compliance documentation, registers, and audit trails.

3. Due Diligence & Onboarding

• Support onboarding of programme participants, partners, and counterparties by applying appropriate Customer Due Diligence (CDD) measures.
• Assist in conducting onboarding and ongoing due diligence reviews in line with internal policies and donor expectations.
• Support transaction monitoring to help identify unusual or potentially fraudulent activities and flag them for further review.

4. Donor Compliance & Reporting

• Assist in ensuring adherence to donor requirements, contractual obligations, and reporting standards.
• Support documentation and record-keeping required for donor audits, reviews, and compliance checks.

5. General Support

• Provide research, reporting, and administrative support to the Risk and Compliance function.
• Participate in internal reviews, trainings, and process improvement initiatives related to governance, risk, and compliance.

Qualifications, Skills, and Experience

• Bachelor’s degree in Law, Finance, Accounting, Audit, Risk Management, or a related field.
• At least 1 year of relevant experience in risk management, compliance, audit, legal, financial services, or a related function.
• Strong understanding of compliance concepts, internal controls, and risk management principles.
• Familiarity with regulatory requirements such as AML and Data Protection is an added advantage.
• Excellent verbal and written communication skills.
• High attention to detail with the ability to document processes clearly and accurately.
• Ability to work effectively in a fast-paced and evolving environment.
• Proactive, flexible, and solutions-oriented approach to work.
• Strong organisational and time management skills.
• Demonstrated high ethical standards, integrity, and respect for confidentiality.

How to Apply

Interested candidates are invited to submit their detailed résumé to hr@hevafund.com on or before Friday, 23rd January 2026 at 1400 hrs.

Please indicate “Risk & Compliance Assistant” as the subject line of your email application.

Due to the volume of applications we receive, we will only contact candidates who are selected for further consideration. We appreciate your understanding and interest in this opportunity.

Product Support Lead at I&M Bank

Product Support Lead

Digital Business – Nairobi, Nairobi

Job Purpose:

This role is responsible for overseeing the support function for digital banking products and services, ensuring seamless customer experiences and efficient issue resolution. 

The role involves managing the Product Support Officers, collaborating with cross-functional teams, and driving continuous improvement in product support processes.

The Lead will ensure that customer issues are resolved promptly and that the team is equipped with the necessary skills and tools to deliver exceptional support.

Key Responsibilities:

Financial:

• Monitor and ensure cost-effective support processes that minimize operational losses.
• Improve efficiency in support operations to reduce downtime and enhance revenue generation.

Customer:

• Champion digital banking and determine opportunities for improving business processes through automation.
• Oversee customer issue resolution for digital banking products, ensuring prompt and satisfactory outcomes.
• Provide customer support for queries associated with Digital Business concerns, including but not limited to process, system, data management, and underwriting decisions.
• Drive initiatives that enhance customer experience through automation and process improvements.
• Ensure seamless adoption of new digital products, services, and feature enhancements.

Internal Processes:

• Conduct regular sanity checks on the day-to-day operations of digital business solutions through an effective exception monitoring framework, ensuring resolution within stipulated SLAs.
• Develop and implement efficient product support frameworks and escalation procedures.
• Oversee transaction monitoring, reconciliation, and operational controls to minimize risks and losses, including loan disbursements, loan repayments, fee collection, and applications processed through digital channels.
• Work closely with internal stakeholders and external vendors on validation of executed change processes concerning Business Policy Rules and system enhancements.
• Participate in System User Acceptance Testing (UAT) and validate new products and system enhancements before deployment.

Enablers:

• Lead and manage the Product Support team, ensuring high performance and adherence to SLAs.
• Provide training and development programs to enhance team capabilities.
• Collaborate with internal and external stakeholders, including ICT, Compliance, Legal, and external vendors, to improve support processes and system functionality.
• Maintain accurate documentation and reporting on customer interactions, issue resolution, and support performance metrics.
• Offer business unit support and training in all bank Digital Business Solutions.
• Provide ongoing training to bank staff on new systems, products, and policy updates.

Key Responsibilities:

• Overseeing the budget and resources allocated to product support functions.
• Ensuring the execution of efficient and effective support processes.
• Managing contractual relationships with key vendors and service providers.
• Ensuring adherence to all regulatory and compliance requirements in product support operations.

Academic Qualifications:

• Bachelor’s degree in a relevant field (e.g., Business, IT, Finance).
• Professional Qualifications / Membership to professional bodies/ Publication
• Relevant professional certifications in digital banking or IT support will be an added advantage.

Work Experience Required:

• Minimum of 5 years of experience in customer support, preferably in the banking sector.
• 2-3 years’ experience in managing teams and driving process improvements.
• Strong knowledge of digital banking products and core banking systems.

Competencies:

• Leadership and team management skills.
• Problem-solving and analytical thinking.
• Excellent communication and stakeholder engagement abilities.
• Proficiency in support ticketing systems and CRM software.
• Strong time management and ability to work under pressure.
• In-depth knowledge of Central bank Prudential and Risk Guidelines.

Your application should reach us as soon as possible but not later than 27th January 2026.

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Investment Advisor, Coast Region at I&M Bank

Job Purpose: 

The Job holder will assist the Assistant General Manager (AGM) – Investment Advisor –Wealth Management, to enhance business growth, drive initiatives that increase client value and income for the unit.

The role will be located in Mombasa, and the role holder will be responsible for business growth within the Coastal region of Kenya.

Key Responsibilities:

• Origination of advisory transactions. 
• Assist in the evaluation and processing of new investments for clients. 
• Liaising with the AGM Investment Advisor – Wealth Management and the team to ensure successful execution of client transactions. 
• Assist in the preparation of investment strategies, annual plans and policies. 
• Support in the communication of the wealth management philosophies, vision, process and delivery to team members, clients and prospective clients. 
• Increase the visibility of the investment process both internally to investment partners and externally to clients, prospects and centre of influence. 
• Develop, recommend and execute the investment objectives, risk tolerance and strategies for the client portfolio. 
• Oversee settlement and portfolio reporting. 
• Develop the Investment Policy Statement for clients and prospects. 
• Prepare commentaries to be distributed to clients. 
• Conduct and prepare due diligence reports for off-shore funds and managers for distribution internally and externally. 
• Coordinating teams of professionals including accountants and lawyers as necessary for target transactions. 
• Liaise with strategic partners in the execution of client transactions. 
• Oversee the development and training of the team and manage time constraints and deadlines while ensuring a high level of quality on all transactions. 
• Assist in any other administrative related assignments within the Company.
• Perform other job – related duties or special projects as assigned. 

Academic Qualifications:

• Bachelor’s degree in economics, Finance or Business or related field.
• Achievement of all CMA qualification requirements including the CISI exam. 

Work Experience: 

• Minimum of 5 years’ experience in Wealth Management and or Investment Banking. 
• Demonstrated experience in wealth management theory, associated investment strategies and instruments and characteristics of various marketplaces.
• Ability to prepare client and new business presentation material, including strong working knowledge of spreadsheet and presentation software. 

Skills & Attributes:

• Exceptional analytical and quantitative background. 
• Excellent written and verbal communication skills and solid research skills. 
• Ability to find and contact potential clients, with ability to build (or utilize existing) extensive network of potential clients and referral sources. 
• Outstanding interpersonal skills and ability to work across functions and levels of seniority. 
• Initiative – must be a self-starter, able to work independently with drive and motivation. 
• Prior experience in investment banking / wealth management and/or knowledge of the process and client expectations.

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Direct Sales Executive- Personal Banking at I&M Bank

Purpose:

The role will be responsible for selling the bank’s products, meeting customer needs, identifying leads and follow up, building relationships and interacting directly with customers throughout all phases of the sales process.  

Key Responsibilities/Accountabilities

The Incumbent will report to the Team-leader Sales and will be responsible for:

• Marketing and selling of banks products and services to potential customers
• Contacting leads and setting up appointments to present bank products.
• Assisting the clients in completing forms and submitting them for processing to the various branches.
• Attending activations, door to doors and marketing activities that are organised to promote and sell I&M products.
• Compiling regular sales reports specifying the number of sales made on daily, weekly, monthly sales quotas.
• Efficient follow up on leads and consistent communication with customers to curb client complain and maintain customer satisfaction.
• Cross selling to existing clientele

 Person specifications

• Diploma/Degree in a business-related field
• Relevant work experience as a Sales Representative
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation and strong communication skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback.
• Ability to deliver excellent customer experience to ensure sustainable organic growth of ETB / NTB customers.

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Area Sales Manager, Personal Banking at I&M Bank

Job Purpose:

The position is responsible for managing and supervising the performance of personal banking sales staff (DSEs & Personal Bankers) to achieve the sales targets for the products assigned.

It also involves sales activity planning and implementation within assigned region/area, deployment of team, actual sales and performance reporting.

Key Responsibilities:

Sales Strategy & Execution:

• In Collaboration with Head of Sales, develop and implement sales strategies to increase revenue and profitability by driving all product lines -Loans, CASA, NTBs, Banca, Credit Cards and other cross-selling products.
• Work with the branches and scheme RMs to unlock sales in companies through sales activations and financial trainings.
• Work with sales teams and Regional Managers to bring leads on new company signs ups.
• Visiting potential and existing customers to present company offerings and build brand awareness and open business opportunities for the sales teams in the assigned region.
• Plan for activations and drive the set targets.
• Analyze customer trends and market opportunities to guide branch-level execution.

Team Leadership:

• Lead, recruit, coach, and manage Personal Bankers and DSEs to ensure productivity and goal achievement.
• Conduct regular performance reviews, provide feedback, and support individual growth.
• Resolve team issues, motivate staff, and foster a high-performance sales culture.

Customer & Relationship Management:

• Strengthen relationships with key customers and community partners to drive business.
• Support customer acquisition, onboarding, and retention through quality service.
• Drive brand visibility and customer engagement across all touchpoints.

Operational Support:

• Guide branches effective onboarding, product education, and day-to-day personal banking processes.
• Monitor performance at the individual and branch level; identify areas for improvement.
• Conduct branch visits, review field activity, and document key findings.

Compliance & Risk Management:

• Ensure all personal banking activities comply with AML, KYC, and CTF policies.
• Maintain accurate records and ensure regulatory and policy adherence by the team.
• Escalate risks or irregularities in line with bank procedures.

Collaboration & Reporting:

• Work closely with branch leadership and central support teams (e.g., Product, Marketing, Risk) to align goals.
• Report on personal banking performance, pipeline health, and key initiatives.
• Share insights and best practices across the network to drive continuous improvement.

Key Competencies:

• Recruitment of staff – onboarding and training of sales teams before deployment to branches.
• Contract renewals – for contract staff (DSEs), he/she will provide recommendations for contract renewal/termination based on performance.
• Marketing – planning activations across the region which involves obtaining approvals for costs to be incurred for transport/travel, printing of materials/merchandize.
• Staff Hiring, Training and deployment – Onboarding and posting sales teams on need basis. 
• Taking disciplinary action – poor performance and other disciplinary issues.
• Re-training – identifying areas of refresher training across all sales teams and other branch teams.
• Performance monitoring –holding meetings for feedback generation with sales staff and support staff in performance improvement for those in PIP.

Academic Qualifications:

• Bachelor’s degree in commerce, Marketing, Banking & Finance, Strategic Management or its equivalent from a recognized University.
• Master’s degree is an added advantage.

Work Experience:

1-3 years in a similar role.

Required Skills:

• Commercial acumen skills.
• Strong leadership and team management skills.
• Stakeholder management skills.
• Excellent communication and presentation skills.
• Strong interpersonal skills.
• Operational excellence.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 23rd December 2025.

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Officer, End Points & Mobility at I&M Bank

Job Purpose:

The job holder is responsible for providing Level 1 (L1) technical, functional and timely support of Endpoints & Mobility across I&M Bank, for continuous business operations, and ensuring compliance.

Emphasis is on first stage resolution not requiring technical and functional issues in liaison with L2 Support.

Key Responsibilities:

• Provide immediate Support to VIP Staff in a quick & professional manner.
• Provide Level 1 (L1) support to users of Endpoint & Mobility Infrastructure as per SLA guidelines.
• Proactively monitor and coordinate with vendors for issue resolution as per SLA guidelines.
• Ensure deployed Endpoint & Mobility Infrastructure is fit for purpose eg.  Desktop & Laptops Computing devices, ATMs, CDM’s, Branch QMS, Digital Signage & Forex Screens, Multi-Functional Printers, CCTV, Branch UPS etc.
• Basic knowledge and proficiency in OEM/Vendor applications for the effecting delivery of services to the I&M Bank group eg ITIL and Monitoring applications –Manage Engine, SolarWinds, Vynamic ATM Monitoring and Security, among (KE) end user application services.
• Support all ICT initiated & Business projects and related initiatives.
• Support Business Continuity Planning / Disaster Recovery related activities.
• Using available tools, regularly maintain the automation of inventory (hardware, software, system updates).
• Preparation & automation of reports from Endpoint & Mobility vendor systems as required.
• Provide technical input as a subject matter expert for new deployments of Endpoints and branch ICT services in line with the business specifications.

Academic Qualifications:

• Bachelor’s degree in computer science, Information Systems, Information Technology or its equivalent from a recognized institution.
• Professional Qualifications / Membership to professional bodies/ Publication.
• Information Technology Infrastructure Library (ITIL).

Work Experience Required:

• Over One (1) year of relevant experience in a similar organization.

Competencies:

• Demonstrates a high level of curiosity, troubleshooting and timely problem-solving skills.
• Demonstrate high levels of integrity.
• Good communication and interpersonal skills.
• Gaining/growing problem-solving and analytical abilities. 
• Experience in Enterprise Infrastructure and domain skills.
• Experience in BFSI segment. Basic understanding of banking applications, technologies and best practices.
• Ability to multi-task and work under pressure.
• Excellent customer service skills able to exceed customers’ expectations.

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Assistant Manager – Scheme Loan Administration at I&M Bank

Job Summary:

We are seeking a detail-oriented and proactive professional to provide verification and administrative support to our Workplace Banking Schemes. The role will be  responsible for processing monthly loan repayments, reconciling loan book balances against received payments, verifying invoices, and preparing arrears reports. The successful candidate will also ensure timely and accurate recovery uploads, while upholding compliance and safeguarding the integrity of the loan portfolio to support effective business decision-making.

Key responsibilities:

The Incumbent will report to the Workplace Banking Lead and will be responsible for:

• Ensuring timely and accurate processing of monthly loan repayment schedules and funds application.
• Performing real-time reconciliation of repayment schedules to identify dropped or under-booked loans, and engaging Scheme Loan Administration Officers for corrective action.
• Preparing timely reports on dropped loans, establishing root causes, and escalating for recovery in collaboration with the Early Recoveries team.
• Monitoring and following up on payments due from scheme companies, maintaining a monthly tracker of receipts and applications, and ensuring prompt reconciliation.
• Escalating first-installment defaults to the Manager for timely intervention to caution early arrears.
• Executing rollovers, restructures, and re-ages for qualifying check-off loans to prevent regression.
• Overseeing Workplace Banking General Ledger (WPB GL) reconciliations to ensure accuracy and completeness.
• Facilitating refunds, correction of misrouted funds, and other payments to maintain a nil balance in General Ledger suspense accounts.
• Reconciling schedules for salary processing for the Government of Kenya.
• Following up payments from existing customers who migrate to employers without a Memorandum of Understanding (MoU) to ensure continued remittance.
• Ownership and follow through for resolution of customers who have disputed deductions and other queries relating to Scheme Loan administration.
• Working closely with Workplace Banking Relationship Managers and Scheme Loan Administration Officers to ensure strong portfolio performance, with close monitoring of portfolio at risk (PAR) and non-performing assets (NPA).
• Assisting in verifying invoices, booking templates, refunds, and reconciliations submitted by Scheme Loan Administration Officers.
• Monitoring disbursement reports to identify loans not progressed for invoicing, ensuring timely resolution of risks arising from delayed clearance letters.
• Identifying and escalating risks associated with the allocated portfolio, recommending mitigation actions to the Manager for further action.
• Conducting routine checks of loan applications to detect anomalies and ensuring compliance.
• Holding bi-weekly portfolio health review meetings with Relationship Managers and Scheme Loan Officers to highlight risks and recommending interventions.
• Report potential and actual money laundering risks, including suspicious transactions, in line with AML policies and procedures.
• Taking primary responsibility for identifying, managing, and minimizing inherent and potential risks.
• Demonstrating commitment to the Bank’s Pamoja culture by fostering teamwork, supporting colleagues, and contributing to branch and Bank goals.

Qualifications and Competencies

• Bachelor’s degree from a recognized institution.
• Minimum of 3 years’ experience in the Banking Industry, with solid exposure to product knowledge, portfolio management, scheme loan administration, and risk management.
• Strong understanding of the Banking Act and the regulatory framework governing the financial services industry.
• Demonstrated ability to apply financial knowledge and analytical skills to drive business goals.
• Proven capability in identifying, assessing, and mitigating potential and inherent risks.
• Proficiency in banking systems and office management tools, with advanced Excel expertise and hands-on experience handling large datasets.
• Commercial awareness with the ability to spot and capitalize on business opportunities.
• Strong relationship-building skills, with the ability to establish and maintain effective professional networks.
• High level of resilience, passion, and drive to deliver results in dynamic and challenging environments.
• Excellent interpersonal skills with the ability to engage stakeholders at all levels.
• Strong problem-solving and decision-making skills.
• Keen attention to detail with strong analytical capabilities.
• Exceptional oral and written communication skills.

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Scheme Loan Administration Officer at I&M Bank

Job Summary:

The incumbent will be responsible for providing administrative support to Workplace Banking Schemes through invoicing, reconciliations, portfolio management and early debt collection management.

Key responsibilities:

 The Incumbent will report to the Workplace Banking Lead and will be responsible for:

• Timely and accurate preparation of schedules for invoicing and submitting the same to scheme companies.
• Following up on the invoices to employers to ensure 100% adoption.
• Thorough real time reconciliation of schedules to determine dropped/under-booked loans and engaging with employers on cause or reinstatement.
• Timely preparation of reports of dropped loans and determining the route cause for dropped loans with a view of taking corrective measures.
• Monitoring and following up of payments due from schemes, facilitating application of the funds and subsequent reconciliation.
• Maintaining a monthly tracker of loan repayment funds receipt and application.
• Preparing a monthly report on invoice adoption.
• Executing rollovers or restructures for qualifying Check off loans to stop further regression.
• Facilitation of refunds/misrouted funds to the employer and other payments to ensure a nil balance GL suspense.
• Reconciling schedules for salary processing for Government of Kenya.
• Responsible for stop orders issuance for schemes as a risk control officer.
• Following up on payments of existing customers who migrate to employers with no existing Memorandum of Understanding with the bank for continued remittance.
• Ownership and follow through for resolution of customers who have disputed deductions.
• Maintaining excellent Relationships to with all the scheme companies.
• In liaison with WPB RM, ensure good performance of allocated portfolio in terms on Portfolio at Risk and Non-Performing Loans.
• Monitoring of allocated portfolio to curb and cure any arrears and early vintages in good time.
• Identify and document any risk associated with allocated portfolio and raise concerns with the team leader with a view of mitigating the risk.
• Responsible for reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures.
• Takes primary responsibility for managing and minimizing the inherent and potential Risks
• Embracing a culture of Pamoja, support for each other and commitment to the branch and the Bank goals and aspirations

Qualifications and Competencies

• Bachelor’s degree from a recognized institution
• Minimum of 1 years working experience in the Banking Industry; with relevant experience in portfolio management, scheme loan administration duties and risk management.
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
• Able to apply financial knowledge and skills to achieve business goals.
• Able to identify and minimize potential and inherent risks.
• Proficient in the use of Banking and office management systems, Advanced excel knowledge a must with demonstrated experience in dealing with large data.
• Focused and able to spot business opportunities
• Building networks and maintaining strong relationships
• Has passion and drive to achieve results under difficult circumstances.
• Strong interpersonal skills to manage stakeholders at all levels
• Good problem-solving skills.
• Analytical skills and attention to detail
• Strong oral and written communication skills

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Lead Application Security & Red Team Operations at I&M Bank

The role requires a strategic, hands-on cyber leader with deep expertise in threat emulation, vulnerability exploitation, and adversary simulation, as well as the ability to partner closely with other security and technology teams to strengthen the Group’s defensive posture.

Key Responsibilities

• Develop, implement, and maintain the Group’s Red Team strategy, ensuring realistic simulation of cyber threats, including advanced persistent threats (APTs), insider threats, and emerging attack vectors.
• Assist with CyberSecurity Forensics.
• Oversee targeted threat hunting initiatives, leveraging threat intelligence and advanced analytics to identify potential breaches and vulnerabilities.
• Collaborate with the Group SOC team to translate intelligence into actionable detection and defence improvements.
• Direct incident simulation and adversarial testing exercises to validate the effectiveness of security controls, processes, and incident response readiness.
• Lead red team/purple team engagements to evaluate the resilience of critical assets and infrastructure.
• Partner with the SOC, Technology, Risk, and Compliance teams to ensure defensive measures align with regulatory requirements, internal policies, and industry best practices.
• Establish and maintain key cyber resilience metrics, reporting to executive leadership and governance forums on threat trends, testing outcomes, and operational readiness.
• Select, deploy, and optimise advanced testing and adversary simulation tools and platforms to enhance operational capability.
• Embed cloud security controls in CI/CD.  Build, mentor, and retain a high-performing red team and application security workforce capable of countering evolving and sophisticated threats.

Job Specifications

Academic Qualifications

• Bachelor’s Degree in IT, Technology, Cyber Security, or a related field – mandatory
• Master’s Degree in Cyber Security, Information Assurance or a related field – desirable

Professional Qualifications / Membership to professional bodies/ Publication  

• Offensive Security Certifications
• Certified Red Team Certifications
• Certified Secure Software Lifecycle Proffessional (CSSLP)
• Cloud Pentester Certifications
• ISO/IEC 27001 Lead Implementer/Auditor 
• Membership in recognised cyber security professional associations (e.g., ISACA, SANS, ISC2)

Work Experience Required

• 10+ years of progressive experience in cyber security, with at least 5 years in a senior leadership role focused on Red Teaming, threat hunting, and adversary simulation within the financial services sector.
• Proven track record in planning and executing complex red team and penetration testing engagements against advanced threat actors.
• Hands-on expertise in exploitation techniques, attack path development, and evasion tactics.
• Strong background in vulnerability assessment, adversarial emulation frameworks (e.g., MITRE ATT&CK, CALDERA, C2 frameworks), and purple teaming.
• Demonstrated experience in integrating threat intelligence into testing and defence strategies.
• Familiarity with banking regulations, data protection laws, and industry cyber security standards (e.g., NIST, ISO 27001).

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DevSecOps Specialist at I&M Bank

Key Responsibilities

• Integrate security controls into CI/CD pipelines (SAST, DAST, SCA, container scans, IaC security).
• Collaborate with developers to implement the Bank’s secure coding standards and security minimum baseline requirements.
• Apply security best practices to cloud-native applications and containerized environments.
• Conduct cloud security posture reviews and integrate automated compliance checks into build pipelines.
• Ensure secrets management, identity, and zero-trust principles are applied within DevOps pipelines.
• Support red team and penetration testing activities by fixing identified vulnerabilities and integrating findings into pipelines.
• Conduct targeted manual application security testing.
• Provide technical remediation guidance to developers and DevOps teams.
• Provide training and awareness to developers on secure coding, CI/CD security, and threat modeling.
• Contribute to cross-team incident response efforts for application-related vulnerabilities.
• Collaborate with the Group SOC team to translate intelligence into actionable detection and defence improvements.
• Partner with the SOC, Technology, Risk, and Compliance teams to ensure defensive measures align with regulatory requirements, internal policies, and industry best practices.
• Ensure pipelines meet compliance requirements i.e., NIST CSF & ISO 27001

Job Specifications

Academic Qualifications

• Bachelor’s Degree in IT, Technology, Cyber Security, or a related field – mandatory

Professional Qualifications / Membership to professional bodies/ Publication  

• Microsoft Certified: Azure Security Engineer Associate (AZ-500)
• Offensive Security Certifications
• AWS Certified Security – Specialty
• Certified Red Team Certifications
• Certified Secure Software Lifecycle Proffessional (CSSLP)
• Cloud Pentester Certifications
• Membership in recognised cyber security professional associations
• ISO/IEC 27001 Lead Implementer/Auditor  

Work Experience Required

• 5-7 years of progressive experience in cyber security.
• Proven track record in planning and executing complex red team and penetration testing engagements against advanced threat actors.
• Hands-on expertise in exploitation techniques, attack path development, and evasion tactics.
• Strong background in vulnerability assessment, adversarial emulation frameworks (e.g., MITRE ATT&CK, CALDERA, C2 frameworks), and purple teaming.
• Demonstrated experience in integrating threat intelligence into testing and defence strategies.

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Direct Sales Executives at I&M Bank

Key Responsibilities/Accountabilities

• The Incumbent will report to the Team-leader Sales and will be responsible for:
• Marketing and selling of banks products and services to potential customers
• Contacting leads and setting up appointments to present bank products.
• Assisting the clients in completing forms and submitting them for processing to the various branches.
• Attending activations, door to doors and marketing activities that are organised to promote and sell I&M products.
• Compiling regular sales reports specifying the number of sales made on daily, weekly, monthly sales quotas.
• Efficient follow up on leads and consistent communication with customers to curb client complain and maintain customer satisfaction.
• Cross selling to existing clientele

Person specifications

• Diploma/Degree in a business-related field
• Relevant work experience as a Sales Representative
• Highly motivated and target driven with a proven track record in sales
• Excellent selling, negotiation and strong communication skills
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Relationship management skills and openness to feedback.
• Ability to deliver excellent customer experience to ensure sustainable organic growth of ETB / NTB customers.

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Investment Advisor at I&M Bank

KEY RESPONSIBILITIES:

• Origination of advisory transactions.
• Assist in the evaluation and processing of new investments for clients.
• Liaising with the AGM Investment Advisor – Wealth Management and the team to ensure successful execution of client transactions.
• Assist in the preparation of investment strategies, annual plans and policies.
• Support in the communication of the wealth management philosophies, vision, process and delivery to team members, clients and prospective clients.
• Increase the visibility of the investment process both internally to investment partners and externally to clients, prospects and centre of influence.
• Develop, recommend and execute the investment objectives, risk tolerance and strategies for the client portfolio.
• Oversee settlement and portfolio reporting.
• Develop the Investment Policy Statement for clients and prospects.
• Prepare commentaries to be distributed to clients.
• Conduct and prepare due diligence reports for off-shore funds and managers for distribution internally and externally.
• Coordinating teams of professionals including accountants and lawyers as necessary for target transactions.
• Liaise with strategic partners in the execution of client transactions.
• Oversee the development and training of the team and manage time constraints and deadlines while ensuring a high level of quality on all transactions.
• Assist in any other administrative related assignments within the Company.
• Perform other job – related duties or special projects as assigned.

BASIC QUALIFICATIONS:

• Bachelors’ degree in Economics, Finance or Business or related field
• Achievement of all CMA qualification requirements including the CISI exam requirements.
• Minimum of 5 years’ experience in Wealth Management and or Investment Banking.
• Demonstrated experience in wealth management theory, associated investment strategies and instruments and characteristics of various marketplaces.
• Ability to prepare client and new business presentation material, including strong working knowledge of spreadsheet and presentation software.

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Assistant Manager – Company Secretarial & Governance at I&M Bank

Key Responsibilities:

Company Secretarial Support:

• Assist in coordinating and organizing Board and Committee meetings, including scheduling, draft agenda preparation, preparation of board packs, and follow-up post meeting actions
• Management of action items after each meeting and monthly follow up
• Maintain statutory registers, corporate records, and databases for all group entities.
• Prepare draft board resolutions as required for circulation for approval.
• Assist in the general meeting management for various entities

Governance and Compliance:

• Quarterly reporting on compliance with corporate governance laws and internal policies for regulated entities
• Assist with compliance reporting and disclosures required by stakeholders and regulators.
• Conduct research and analysis on evolving laws, Bills, and regulations securities regulations, and governance trends.
• Governance Audit and Legal & Compliance Audits coordination and follow up on recommendations and action

Stakeholder Coordination:

• Liaise with internal departments, auditors, external legal advisors, partners and assist with due diligence requests.
• Support projects that require input from Company Secretary office
• Assist with shareholder engagement, and ethical framework reporting.

Documentation and Reporting:

• Prepare draft annual CMA reporting submissions, Corporate Governance statements, Directors’ remuneration report, and manage documentation related to corporate actions, director appointments/resignations, and changes to company structure.
• Support the drafting and submission of annual reports, board evaluations, and related disclosures.
• Maintain accurate updated records for Directors for all entities supported  including
• Maintain up to date Training and Conflicts registers

Skills and Qualifications:

• Qualified practicing Company Secretary (CS) with a professional certification in company secretarial; LLB or additional governance certifications preferred.
• 3–5 years of relevant experience in a corporate secretarial or governance function, experience in the banking sector is preferred
• Strong knowledge of Companies Act, CMA regulations, CBK Prudential Guideline on Corporate Governance and other relevant statutory frameworks.

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AML Analyst at I&M Bank

Job Purpose

• The Anti-Money Laundering Compliance Analyst is responsible for performing CIP, KYC, and AML compliance functions. Such functions include the efficient gathering and review of new high-risk customer information, as well as monitoring financial transactions for existing customers to identify suspicious activities. The AML Compliance Analyst also analyses information received from correspondent banks and addresses AML economic sanctions-related alerts and assists in compiling regulatory reports.

Key Responsibilities

Sanction screening and Enhance Due Diligence

• Review of KYC for new high-risk customers.
• Carrying out EDD on existing high-risk customers such as PEPs, motor vehicle dealers, and Forex Bureaus.
• Carry out sanction screening on escalated cases on vendors, UBOs, and customers.
• Review suspected sanction matches on   transaction activities and or customers.

Transaction monitoring

• Conduct detailed Investigations and assessments on alerts relating to potential money laundering risks.
• Ensure efficient identification and monitoring of activities and transactions considered suspicious
• Ensure timely and efficient reporting of transactions considered suspicious
• Daily assessment of SWIFT and AML reports relating to potential suspicious activity
• Collect and review documentary proof of transactions above USD 10k and build and maintain case files for transactions deemed suspicious.

Regulatory reporting and request, record keeping, management reporting

• Assist in the preparation of periodic regulatory returns- CMA, FRC, and CBK returns.
• Assist in ad hoc regulatory requests.
• Ensure proper record-keeping of data collected and analyzed, all the EDD reports conducted, and suspicious transactions reported.
• Support preparation of reports for management, board, and regulator.
• Prepare and submit periodic regulatory returns (CBK AML data collections, compliance returns, and CMA returns).

Training

• Assisting in the preparation of AML /CTF training modules for the bank employees.
• Raise awareness and provide training for bank employees on AML and CFT policies.
• Raise AML and CTF awareness by championing the same through newsletters, and direct email communication to the relationship management team.

Business advisory and Corresponding banking support

• Assist with addressing queries from correspondent banks relating to AML compliance.
• Stay current with money laundering and terrorist financing behaviours, issues, policies, regulations, criminal typologies, industry best practices, and developing trends to provide Business advisory on KYC, AML, sanctions, and adverse media and providing guidance in dealing with high-risk accounts.
• Money Laundering and Terrorism Financing Risk Assessment
• Perform annual risk assessment on the bank’s products, customers, and channels.
• Assist in testing and providing advice on AML risk on various bank projects.

Job Specifications

Academic Qualifications

• Bachelor’s degree in Finance or related field
• Professional Qualifications / Membership to professional bodies/ Publication
• Association of Certified Anti-Money Laundering Specialists (ACAMS), Association of Certified Financial Crime Specialists (ACFCS) or any AML/Compliance certification.

Work Experience Required

• 4 to 6 years’ overall experience in the role

Competencies:

• Interpersonal skills.
• Communication skills.
• Analytical skills.
• Technical skills in AML, data mining and compliance.
• Report writing skills.
• Good understanding of AML\CFT regulatory policies with the ability to apply regulatory concepts in daily functions.
• Research skills for enhanced due diligence on high-risk customers.
• Exercise high level of discretion and confidentiality due to the sensitive nature of the scope of work.

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