Internship | Job Vacancies at I&M Bank

Digital Operations Officer at I&M Bank Ltd

Digital Operations Officer

Digital Operations – Nairobi, Nairobi

Job Purpose:

This role involves assisting customers with account inquiries, transaction issues, digital onboarding and troubleshooting technical problems while ensuring a seamless and secure banking experience.

Job holder is the first level support responding to digital channel related requests, queries and complaints raised by Customer service and support desks.

Key Responsibilities:

Operational (Customer):

Respond to customer inquiries related to digital banking services and platforms. (Mobile apps, internet banking, USSD & APIs).
Assist customers with account access, fund transfers, bill payments and other digital transactions.
Troubleshoot and resolve technical issues related to login errors, app malfunctions or failed transactions.
Escalate complex technical problems to ICT or digital factory team for resolution.
Support customers through the digital onboarding account opening and registration process. (OTG, E-Commerce)
100% adherence to policies, procedures, and statutory guidelines in processing Channel requests – Identify and manage/escalate risks at their level.

Financial:

Review reconciliations and processing of non-stop transactions and reversals on reconciliation exceptions reports.
Perform daily reconciliations to ensure all transactions are accurately recorded and settled within T+1 timelines. (Pesalink, Western union, and MoneyGram).
Escalate delays or discrepancies that risk breaching T+1 deadlines.
Ensure float recalls and pay bill balance sweeps are processed timely to avoid service disruptions.
Timely vendor invoice processing to avoid penalties and service disruptions.

Initiatives (Internal Processes):

Document customer complaints, feedback, and recurring issues for service enhancement.
Participate in digital channel product testing. Product User Acceptance Testing (UAT) and ensuring that functions/features are working as expected.

Enablers:

Ensure compliance with regulatory standards (AML, CBK Prudential guidelines).
Monitor and report suspicious account activities or potential fraud cases.
Preparation of daily, weekly, monthly, or quarterly management reports as may be required to facilitate regulator requests and decision making.

Academic / Professional Qualifications / Membership to professional bodies/ Publication:

Bachelor’s degree in finance, business, IT, or related field.
Relevant professional qualifications in banking/added advantage.

Work Experience Required:

2+ years relevant experience in a financial institution, fintech or customer support.
Familiarity with digital banking apps, payment gateways and online security protocols.

Competencies:

Strong communication and problem-solving abilities.
High attention to detail and accuracy.
Customer centric, proactive, and innovative mindset.
Ability to multitask in a fast-paced environment.

If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 22nd April 2026.

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Senior Associate, Credit Securities Documentation at I&M Bank Ltd

Job Purpose:

The position is responsible for preparation of letters of offer and internal documents. This is to ensure and maintain high quality loan book and to safeguard the Bank’s interest by obtaining timely, accurate and complete internal documentation. Additionally, tracking and monitoring of covenants and other conditions of sanction.

Key Responsibilities:

Review approved credit applications and check adequacy of approvals as per delegated approval matrix and credit policy as well as approved sanction terms.
Prepare loan contracts between the borrower and the bank within the set service level agreement, incorporating all the sanction terms, covenants and conditions accurately to ensure the bank’s interest are fully protected to and any financial losses are avoided.
Review collateral information provided in the credit application and confirmation of the same against collateral information maintained in the core banking system and legal security docket to ensure the correct security details are captured in the loan contracts, for risk mitigation and avoidance of financial and legal risks.
Prepare requisite internal documents within the set service level agreement.
Ensure efficiency in tracking, scanning, delivering and dispatching approved and duly signed letters of offer and internal documents.
Ensure compliance by adherence to credit policies and procedures.
Correspond with relationship Managers/Branch Managers and Legal department on all issues relating to preparation of Letters of offer and internal documents.
Track and Monitor covenants and conditions of sanction.

Academic Qualifications & Work Experience:

A business-related degree holder from a recognized University.
At least 3 years’ experience in Credit.
CPA, ACCA is an added advantage.
Good knowledge of Credit and Trade Products.
Good understanding of the banking act and prudential guidelines.
Good knowledge of Banking system.
Good understanding of legal risks and laws applicable to Banking and Finance relating to lending and credits documentation.
Basic banking and fair knowledge of CBK prudential guidelines.

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Senior Manager, Retail Credit Underwriting at I&M Bank Ltd

Job Purpose:

To ensure and maintain a high-quality Retail lending book by managing the analysis and approvals of Retail & MSEs Loans within the bank’s policies and delegated authorities.

He/she will manage and train staff within the unit and support in establishing professional underwriting structures, processes, and culture for Retail Lending Business.

Key responsibilities:

Oversee review and approval of Retail & MSE Loans and Credits Cards Credit referred to credit by the scoring systems.
Oversee credit risk assessment and sanctioning of non-scored Retail & MSEs Loans and Credit Cards.
Manage the Retail underwriting team to ensure reviewed applications are within policy guidelines and delegated authority.
Ensure Turn around Times are met as per service Level Agreements.
Ensure robust tracking and monitoring for optimum underwriters’ productivity levels.
Training Credit staff, Management Trainees and Frontline staff on credit appraisal and the general parameters for Retail credit products.
Approval of facilities within delegated authority.
Ownership of governance within the Retail underwriting unit.
Review of processes within the unit to ensure they support the business aspirations.
Coordinate the process of movement of applications and advising credit decisions between branches and approving authorities.
Preparing Credit proposals that need Credit Committee approvals.
Exercise diligence, independence, and good judgement in credit decision to ensure quality Retail Credit portfolio.

Academic Qualifications:

Bachelor’s degree in business or a related field from a recognized Institution.
Professional Banking or Accountancy qualifications will be an added advantage.

Work Experience and Core Competencies:

At least 7 years relevant experience Credit unit of the Bank with at least 4 years in a supervisory capacity.
Excellent knowledge of all Retail Banking products.
Ability to write comprehensive reports.
Excellent communication and interpersonal skills.
Strong people-management skills.
Advanced financial risk analysis skills.
Advanced credit risk management skills.
Excellent problem solving and decision-making skills.
High level of people management skills.

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ICT Service Senior Associate, Observability & Monitoring at I&M Bank

Job Purpose:

The ICT Service Senior Associate – Observability & Monitoring ensures effective alert monitoring, event triage, and coordinated incident response across the Bank’s ICT environment.

It supports service visibility, early detection of issues, and structured escalation in line with IT Service Management (ITSM) processes.

This position provides day-to-day functional input to iNOC operations while working under the direction of the Senior Manager, ICT Service and Change.

Key Roles and Responsibilities:
Observability & Monitoring Oversight:

Provide day-to-day functional input on iNOC monitoring activities.
Ensure alerts, dashboards, and monitoring tools provide accurate and real-time visibility of service health.
Validate alert thresholds and escalation paths to minimize false positives and missed events.
Ensure new systems, applications, and infrastructure components are onboarded into monitoring tools prior to go-live.

Event & Incident Coordination:

Participate in event triage, prioritization, and escalation activities in line with Incident Management procedures.
Work with iNOC analysts during high-priority or major incidents to ensure coordinated response and timely restoration.
Ensure incidents generated from monitoring tools are properly logged, categorized, and updated in the ITSM system.
Review monitoring data and incident timelines to support Root Cause Analysis (RCA) processes.
Escalate systemic service risks or recurring issues to Management.

Monitoring Configuration & Service Instrumentation:

Support configuration and optimization of monitoring tools across infrastructure and applications.
Work with technology teams to ensure services are properly instrumented and observable.
Validate that monitoring requirements are included as part of Change Enablement processes.

Automation & Operational Efficiency:

Identify repetitive operational activities within monitoring processes and recommend automation opportunities.
Support development and testing of automation scripts to improve alert handling and reporting efficiency.
Maintain documentation of monitoring configurations and automation routines.

Reporting, Risk & Service Assurance:

Prepare service health dashboards and monitoring performance reports.
Analyze alert trends, incident patterns, and monitoring gaps to support Problem Management and continual improvement.
Ensure monitoring records and documentation are audit-ready and aligned with regulatory expectations.
Highlight emerging service risks and performance concerns to ICT Service Management.

Technical Competencies:

Working knowledge of IT Service Management practices, particularly Monitoring, Event Management and Incident Management.
Hands-on experience with enterprise monitoring or observability tools.
Basic to intermediate understanding of infrastructure, network, and application monitoring concepts.
Basic to intermediate scripting capability (e.g., PowerShell, Python, Bash) is an advantage.
Ability to analyze monitoring data and generate structured operational reports.

Education and Professional Qualifications:

Primary & Secondary Schooling (K-12)

Bachelor’s degree in information technology, Computer Science, Engineering, or related field.
ITIL v4 Foundation certification is preferred.
Relevant technical certifications in monitoring or infrastructure are an advantage.

Work Experience:

2–5 years’ experience in IT operations, NOC/iNOC operations, service assurance, or monitoring roles.
Experience in a structured or regulated environment (e.g., banking, financial services, telecommunications) is an advantage.
Prior experience coordinating or guiding operational teams is preferred.

Skills and Attributes:

Strong analytical and troubleshooting capability.
Ability to coordinate operational teams during high-pressure incidents.
Structured and process-driven approach to service management.
Good communication skills for technical and management audiences.
High attention to detail and operational discipline.
Proactive mindset with focus on service reliability and continuous improvement.

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ICT Service Associate, Vendor Management at I&M Bank

ICT Service Associate, Vendor Management

Job Purpose:

The ICT Service Associate – Vendor Management, is responsible for operational and performance monitoring of third-party technology vendors supporting the Bank’s ICT systems and services.

The role ensures vendors meet agreed Service Level Agreements (SLAs), comply with internal ICT policies, and deliver services in line with contractual and regulatory obligations.

They also coordinate vendor-related incidents, service reviews, and reporting, while escalating material risks or performance concerns to Management.

Key Roles and Responsibilities:

Vendor Performance Management:

Act as the primary operational contact for assigned ICT vendors.
Monitor vendor performance against SLAs, OLAs, and contractual obligations.
Track service credits, performance breaches, and corrective action plans.
Prepare and maintain vendor scorecards and performance dashboards.
Coordinate and participate in periodic vendor service review meetings.
Escalate persistent performance gaps or compliance issues to Management.

Service Assurance & Incident Coordination:

Monitor availability and performance of vendor-supported systems and services.
Ensure timely updates, resolution, and closure of vendor-related incidents within the ITSM tool.
Generate Root Cause Analysis (RCA) reports and ensure corrective actions are tracked to completion.
Identify recurring issues and recommend structured problem management actions.

Change & Governance Oversight:

Liaise with internal change owners and vendors to ensure adherence to Change Management processes.
Track vendor compliance with scheduled maintenance and approved change windows.
Ensure vendors follow agreed escalation and communication protocols during changes.

Reporting, Risk & Compliance:

Prepare monthly and quarterly vendor performance reports for ICT management.
Maintain audit-ready documentation for vendor engagements and service reviews.
Support internal and external audits by providing required evidence and performance data.
Proactively identify service risks and escalate potential business impacts.

Technical Competencies:

Knowledge of IT Service Management processes (Incident, Problem, Change, Service Level Management).
Experience using IT Service Management (ITSM) tools.
Ability to interpret SLA clauses.
Proficiency in Microsoft Excel and reporting tools (e.g., Power BI or equivalent).
Good understanding of enterprise ICT environments (infrastructure, applications, cloud, or networks).

Education and Work Experience:

Bachelor’s degree in information technology, Computer Science, Information Systems, Business IT, or related field.
1–3 years’ experience in IT operations, service management, vendor coordination, or ICT service delivery.
ITIL v4 Foundation certification is preferred.
Experience working in a regulated environment (banking, financial services, insurance, or telecommunications) is an advantage.

Skills and Attributes:

Strong analytical and problem-solving skills.
Good stakeholder management and vendor coordination skills.
Structured and process-driven working approach.
Ability to work independently with minimal supervision.
Strong written and verbal communication skills suitable for management reporting.

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Transformation Delivery Administrator at I&M Bank

Job Purpose:

Support the business support manager in providing administrative support to the director and digital factory iCube team.

Assist in coordinating iCube matters arising out of day-to-day operations.

Key Responsibilities:

Staff onboarding and offboarding coordination:

Sending out assessment tests.
Scheduling second level interviews.
Receiving and tracking iCube job applications.
Onboarding new staff.
Sending out regrets to candidates.
Exit management for staff leaving iCube.

Invoices:
Receiving and processing iCube invoices.
Supplies management:

Receiving all supplies for the department and reconciling with purchase orders.
Issuing office supplies and maintaining proper records for the issued items.
Ensuring effective utilization of stationery, grocery and other supplies.
Stock taking and advising procurement on the requirements for the entire unit.

Meetings:

Support business manager in scheduling meetings.
Coordinating team meetings as per and when needed.

Other administrative tasks:

Ensure a high level of cleanliness.
Follow up on repairs and maintenance.
Organizing team bonding events.
Liaising with other departments to execute or resolve issues that arise in the normal course of work.

Academic Qualifications & Work Experience:

Bachelor’s degree in human resources/business administration/or its equivalent.
1-3 years’ experience in a similar role.

Skills & Competencies:

Strong organization and time management skills.
Good interpersonal, communication and people skills.
Ability to manage and balance priorities when they are in conflicting.
Ability to manage own workflow, work effectively under pressure.
Ability to pre-empt tasks and work under minimal supervision.
Ability to learn new skills quickly.
Confident.

Your application should reach us as soon as possible but not later than 8th April 2026.

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Associate, Retail Collections at I&M Bank Ltd

Job Purpose:

To ensure that Retail Business meets its credit objectives through monitoring of accounts’ performance and managing late repayments and arrears to ensure delinquency rates are managed within Bank’s stipulated acceptable levels.

Key Responsibilities:

Day to day Collections and recoveries:

Monitoring allocated accounts daily and instituting timely corrective measures to avoid delinquency.
Contacting clients in default to ensure repayments are received.
Ensure the set collections targets and flow rates are met.
Implementing the set strategies and methodologies to reduce volume of past due accounts and write offs.
Updating the collections systems with All clients’ discussions and following up as per agreement with clients.
Recommending restructures where needed.
Follow up with the collection agencies and process instructions on a timely basis (where applicable).

Account monitoring and inputs to process improvements:

Analyzing settled debts and recommending closure of the accounts.
Highlight any credit failures as first level of contact with these issues to provide lessons learnt to improve the credit approval process.
Maintain MIS related to performance of the accounts and escalates trends for inputs in policy changes and product development.
Reviewing processes within collections and recoveries to identify risk and opportunities to streamline operations, service delivery and minimize losses.
Work with solicitors during the litigation process to ensure optimal collections and recovery with minimal cost to the bank.
Recommending improvements to the collections systems.

Others:

Ensure legal, regulatory and Bank policy and procedure compliance through the collections process.
Other duties assigned from time to time.

Decision making and accountabilities:

Collections and recoveries have a direct impact on bank’s financials.
Recommend accounts for restructuring and write off.
Highlighting areas of weaknesses in policy and processes.
Highlight any credit failures as first level of contact with these issues to provide lessons learnt to improve the credit approval process.
Review processes and recommend improvements.

Qualifications and Work Experience:

Minimum of three (3) years of continuous experience in debt management, collections, or recoveries role, preferably within a banking or financial services institution.
Bachelor’s degree in finance, Business Administration, Accounting, Economics, or a related field.
Strong understanding of credit policies, debt collection practices, and regulatory compliance within the financial sector.

Skills and Competencies:

Personal Skills/Attributes:

Good business communication (written and verbal) skills.
Should possess strong negotiations and good interpersonal skills and be able to interact with all levels of personnel within and outside the Bank.
Proficiency in the use of computers – MS office, relevant banking software.
Good problem solving and analytical skills.
Good judgment and decision-making skills.
Ability to work independently, with minimal supervision.
Ability to work with large volumes of work.

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Growth Manager, Ecosystems & Strategic Partnerships at I&M Bank Ltd

Growth Manager, Ecosystems & Strategic Partnerships

Ecosystems and Partnerships – Nairobi, Nairobi

Job Purpose:

Drive growth by unlocking and monetizing ecosystems around existing corporate clients (“anchor clients”).
The role is responsible for identifying value chain opportunities and converting them into revenue-generating relationships across suppliers, distributors, and SMEs.
This position combines business development, ecosystem design, and execution, with a strong focus on maximizing wallet share from the corporate book.
The incumbent builds and strengthens internally anchored ecosystems by expanding cross-sell opportunities, increasing product adoption, and mobilizing cross-functional teams to deliver sustainable revenue growth and deeper wallet share penetration.

Key Responsibilities:

Financial:

Drive revenue growth from existing corporate relationships by identifying and activating ecosystem/value chain opportunities linked to anchor clients.
Increase value per client relationship by onboarding and monetizing suppliers, distributors, and SMEs within identified ecosystems.
Track and drive performance of ecosystem pipelines, including onboarding volumes, conversion rates, transaction activity, and revenue realized.
Support structuring and execution of commercially viable deals within ecosystems to improve profitability and return on deployed capital.
Deepen wallet share within anchor clients by embedding the bank across payments, financing, and collection flows within their value chains.
Monitor ecosystem performance metrics (client activation, facility utilization, transaction flows) and take corrective action to drive uptake.
Identify and prioritize high-potential anchor clients and actively build scalable ecosystem pipelines around them.
Deliver against assigned revenue, portfolio growth, and ecosystem penetration targets through consistent pipeline conversion and client engagement.

Customer:

Drive customer growth within anchor-led ecosystems by acquiring and activating suppliers, distributors, and SMEs linked to existing corporate clients.
Improve onboarding, activation, and retention performance across ecosystem participants to ensure sustained transaction activity and revenue contribution.
Identify and activate high-potential anchor clients and expand solution adoption across their full value chains (suppliers, distributors, employees).
Collaborate with Corporate, SME, and Sales teams to deepen client engagement, increase penetration, and convert opportunities within the corporate book.
Monitor ecosystem adoption and utilization trends and refine engagement approaches to improve product uptake, stickiness, and wallet share.

Internal Processes:

Support execution of ecosystem and value chain business models by translating strategy into actionable client pipelines and commercial opportunities.
Drive commercialization of ecosystem solutions through active client engagement, deal structuring, and coordination with product, credit, and operations teams.
Align internal stakeholders (Corporate, SME, Risk, Product) to ensure timely delivery and conversion of ecosystem opportunities into booked business.
Track and optimize client journeys within ecosystems (onboarding, activation, utilization) to improve conversion rates and revenue realization.
Leverage performance data and pipeline insights to identify bottlenecks, prioritize high-impact opportunities, and accelerate ecosystem growth.

Enablers:

Drive data-informed opportunity identification through monthly reviews of Corporate and SME client portfolios, proactively identifying value chain and ecosystem opportunities linked to anchor clients.
Facilitate cross-functional collaboration (Corporate, SME, Risk, Product, Operations) to convert identified opportunities into executable deals and onboard ecosystem participants.
Continuously refine ecosystem execution approach based on portfolio insights, client behavior, and market dynamics to maximize revenue extraction from the corporate book.
Track and act on pipeline performance from monthly reviews, ensuring timely follow-up, deal progression, and conversion into funded assets and transaction flows.

Responsibilities:

Convert ecosystem and value chain opportunities into funded deals and active clients, driving revenue from the corporate book.
Execute acquisition and activation of ecosystem participants (suppliers, distributors, SMEs) to grow transaction flows and wallet share.
Translate Corporate and SME portfolio insights into actionable pipelines, with clear ownership of opportunity follow-through and conversion.
Track and improve onboarding, utilization, and conversion metrics to maximize ecosystem penetration and performance.
Coordinate across Corporate, SME, Risk, Product, and Operations teams to ensure timely execution and closure of opportunities.

Academic Qualifications:

Bachelor’s degree in business, Finance, Economics, Marketing, or related discipline.

Professional Qualifications:

Demonstrated expertise in traditional and digital lending ecosystems, embedded finance, or Banking-as-a-Service (BaaS) models
Relevant professional certifications (e.g., CFA, ACCA, PMP, Prince2, Digital Banking or Fintech certifications) will be an advantage.

Work Experience Required:

4–8 years’ experience in Value Chain Finance, Trade Finance, Workplace Banking, Corporate Banking, or Corporate Sales within financial services.
Proven track record in ecosystem banking, including identifying, building, and monetizing value chains around corporate clients.
Demonstrated success in driving revenue growth, client acquisition, and portfolio expansion across corporate and SME segments.
Strong experience identifying and converting opportunities within corporate and SME client portfolios into funded assets, transaction flows, and ecosystem relationships.
Demonstrated ability to structure and execute value chain / ecosystem financing solutions (e.g., supplier finance, distributor finance, working capital).
Experience working cross-functionally with Corporate, SME, Risk, Product, and Operations teams to deliver and close deals efficiently.

Competencies:

Strong commercial and growth mindset, with ability to identify and convert ecosystem opportunities into revenue.
Solid analytical capability, able to interpret portfolio performance data and translate insights into actionable opportunities.
Good understanding of ecosystem/value chain business models and how to monetize partnerships around corporate clients.
Strong stakeholder management and cross-functional collaboration skills, with ability to drive execution across teams.
Results-driven with high execution discipline, balancing growth objectives with risk and compliance requirements.

Your application should reach us as soon as possible but not later than 2nd April 2026.

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AML Analyst at I&M Bank Ltd

Job Purpose:

The Anti-Money Laundering Compliance Analyst is responsible for performing CIP, KYC, and AML compliance functions. Such functions include the efficient gathering and review of new high-risk customer information, as well as monitoring financial transactions for existing customers to identify suspicious activities.

The AML Compliance Analyst also analyzes information received from correspondent banks and addresses AML economic sanctions-related alerts and assists in compiling regulatory reports.

Key Responsibilities: Sanction screening and Enhance Due Diligence:

Review of KYC for new high-risk customers.
Carrying out EDD on existing high-risk customers such as PEPs, motor vehicle dealers, and Forex Bureaus.
Carry out sanction screening on escalated cases on vendors, UBOs, and customers.
Review suspected sanction matches on transaction activities and or customers.

Transaction monitoring:

Conduct detailed Investigations and assessments on alerts relating to potential money laundering risks.
Ensure efficient identification and monitoring of activities and transactions considered suspicious.
Ensure timely and efficient reporting of transactions considered suspicious.
Daily assessment of SWIFT and AML reports relating to potential suspicious activity.
Collect and review documentary proof of transactions above USD 10k and build and maintain case files for transactions deemed suspicious.

Regulatory reporting and request, record keeping, management reporting:

Assist in the preparation of periodic regulatory returns- CMA, FRC, and CBK returns.
Assist in ad hoc regulatory requests.
Ensure proper record-keeping of data collected and analyzed, all the EDD reports conducted, and suspicious transactions reported.
Support preparation of reports for management, board, and regulator.
Prepare and submit periodic regulatory returns (CBK AML data collections, compliance returns, and CMA returns)

Training:

Assisting in the preparation of AML /CTF training modules for the bank employees.
Raise awareness and provide training for bank employees on AML and CFT policies.
Raise AML and CTF awareness by championing the same through newsletters, and direct email communication to the relationship management team.

Corresponding banking support:

Assist with addressing queries from correspondent banks relating to AML compliance.

Business advisory:

Stay current with money laundering and terrorist financing behaviors, issues, policies, regulations, criminal typologies, industry best practices, and developing trends to provide
Business advisory on KYC, AML, sanctions, and adverse media and providing guidance in dealing with high-risk accounts.

ML and TF Risk Assessment:

Perform annual risk assessment on the bank’s products, customers, and channels.
Assist in testing and providing advice on AML risk on various bank projects.

Academic Qualifications and Work Experience:

Bachelor’s degree in a related field.
Professional certifications in ACAMs, ACFCS, CPA, or any AML/Compliance certification.
4-6 years of experience in a similar role.

Required skills and competencies:

Interpersonal skills.
Communication skills.
Analytical skills.
Technical skills in AML, data mining, and compliance.
Report writing skills.
Good understanding of AML\CFT regulatory policies with the ability to apply regulatory concepts in daily functions.
Research skills for enhanced due diligence on high-risk customers.
Exercise high level of discretion and confidentiality due to the sensitive nature of the scope of work.

Quality Assurance Analyst at I&M Bank Ltd

Job Purpose:

The Quality Assurance (QA) Analyst is responsible for performing reviews to ensure accuracy, timeliness, completeness, and regulatory compliance of operational processes across branch and central operations teams.

This role is crucial in identifying risks, ensuring adherence to policies, and driving process improvements.

Key Responsibilities:

Perform independent reviews of operational activities, ensuring compliance with regulatory and internal policies.
Analyze periodic quality performance metrics and provide data-driven insights, identifying trends, root causes, and areas for improvement.
Deliver regular reporting on QA findings and collaborate with stakeholders to implement corrective actions.
Support audits and compliance assessments with quality assurance insights and documentation.
Fostering a culture of quality and continuous improvement.

Academic Qualifications:

Bachelor’s degree in business, Technology, Engineering, or a related field.

Professional Qualifications / Membership to professional bodies/ Publication:

Desirable – Certification in Quality Assurance, Risk, Compliance, or Banking Operations (e.g., ICA, ACAMS, Lean Six Sigma).

Work Experience Required:

Experience working in a risk, audit, or compliance-related function within a financial institution.
Familiarity with QA frameworks, risk management principles, and internal audit methodologies.

Competencies:

Experience in a Quality Assurance, Risk, Compliance, or Operations role within the banking sector.
Strong understanding of banking operations processes, including branch and central functions.
In-depth knowledge of regulatory requirements affecting banking operations.
Analytical and detail-oriented mindset with strong problem-solving and root cause analysis skills.
Excellent communication and stakeholder management skills, with the ability to challenge and influence at all levels.
Strong teamwork culture.
Ability to work in a fast-paced environment with a focus on continuous improvement and operational efficiency.

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Assistant Manager, Software Quality Assurance Engineer at I&M Bank Ltd

Assistant Manager, Software Quality Assurance Engineer

Digital Business – Nairobi, Nairobi

Job Purpose:

The Digital Business unit is responsible for delivering innovative digital solutions that enhance customer experience and improve operational efficiency.
The Assistant Manager – Software Quality Engineer is responsible for championing a quality engineering culture by embedding quality throughout the software development lifecycle.
The role focuses on automation-first testing, continuous testing, and shift-left practices to ensure all digital products are reliable, secure, scalable, and user-centric.

Key Responsibilities:

Quality Engineering & Test Strategy:

Embed quality engineering practices across the Agile software development lifecycle.
Contribute to test strategy, planning, and quality standards.
Ensure requirements are clear, testable, and measurable.
Define and review acceptance criteria for full coverage.
Promote shift-left testing practices.

Test Automation & Continuous Testing:

Design, develop, and maintain automated test suites (UI, API, Integration).
Develop scalable and reusable automation frameworks.
Integrate automated testing into CI/CD pipelines.
Ensure high automation coverage across critical workflows.
Support performance and load testing.

Functional & Exploratory Testing:

Perform exploratory testing to identify edge cases and usability issues.
Validate system functionality against acceptance criteria.
Conduct desk checks and story validations.

Performance, Security & Reliability Testing:

Execute performance and load testing to validate scalability.
Conduct API and integration testing.
Support security testing practices.
Identify performance bottlenecks and risks early.

Agile Collaboration & Shift-Left:

Participate in Agile ceremonies (planning, refinement, reviews, retrospectives).
Collaborate with developers, product owners, and DevOps teams.
Advocate for quality best practices within squads.
Support developers in writing testable code.

Quality Governance & Continuous Improvement:

Manage defect lifecycle from identification to closure.
Monitor and report on quality metrics.
Support root cause analysis and continuous improvement.
Ensure compliance with regulatory and internal standards.

Key Competencies:

Technical Proficiency in automation tools (Playwright, JMETER, Cypress, Selenium).
Strong analytical and problem-solving skills.
Agile mindset with DevOps understanding.
Strong communication and stakeholder engagement skills.
Commitment to continuous learning and improvement.

Knowledge, Skills & Experience:

Minimum 6+ years’ experience in Software Quality Assurance / Engineering.
Experience working in Agile/Scrum environments.
Proven experience in test automation and CI/CD integration.
Experience testing APIs, microservices, and digital platforms.
Experience in banking/financial services is an added advantage.
Experience with relational databases.

Your application should reach us as soon as possible but not later than 31st March 2026.

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Product Support Officer at I&M Bank Ltd

Product Support Officer

Digital Business – Nairobi, Nairobi

Job Purpose:

This role is responsible for providing first-line support for customers using digital banking products and services, ensuring timely resolution of issues and delivering an exceptional digital experience.

The role involves troubleshooting technical and functional challenges, responding to product inquiries, and escalating complex cases to relevant squads or teams.

The role involves working cross-functionally with Product, Engineering, Operations, Risk, and Customer Experience teams to address customer pain points, enhance product reliability, and contribute to continuous improvement of digital banking platforms.

Key Responsibilities:
Customer:

Provide first-line support for customers using digital banking products and services, including mobile banking, online banking, and onboarding flows.
Troubleshoot and resolve customer-reported issues, offering clear guidance on product usage, features, and digital processes to enhance customer experience.
Maintain deep knowledge of digital banking products, onboarding processes and platform features to accurately guide customers/branches on product inquiries, usage guidance, and feature explanations.
Conduct follow-ups with customers/branches to confirm issue resolution, ensure satisfaction, and close tickets in line with SLAs.
Escalate complex, recurring, or high impact issues to the appropriate technical or product teams and ensure timely feedback to customers.

Enablers:

Work closely with the Product Support Lead and Product Manager to identify recurring customer issues, emerging trends, and root causes, recommending improvements to enhance user experience.
Collaborate with ICT, Customer Service, Operations, Compliance, and Digital Product teams to streamline support processes and improve cross-functional issue resolution.
Participate in training programs to deepen knowledge of digital banking platforms, new features, troubleshooting techniques, and customer support best practices.
Assist in training branch staff, contact center agents, and other bank teams on new digital systems, processes, and product updates.
Ensure accurate records of all customer interactions and issue resolutions for reporting purposes are maintained.
Maintain accurate support documentation, FAQs, and knowledge base records to boost team efficiency and improve customer self-service.
Prepare daily/weekly reports on issues, trends, resolutions, and customer feedback for use by the Product Support Lead and other stakeholders.

Internal Processes:

Document, track, and update all customer interactions, issues, and resolutions in the approved ticketing system, ensuring accuracy and completeness.
Share necessary system logs, screenshots, and diagnostic information with ICT or technical teams to support root‑cause analysis and faster resolution.
Conduct routine functional checks and monitoring of digital banking solutions to proactively detect and flag operational anomalies.
Participate in User Acceptance Testing (UAT) for new features, enhancements, and system releases to ensure readiness and minimize customer-impacting issues.
Ensure strict adherence to internal processes, risk controls, and compliance requirements to maintain platform stability and service continuity.

Financial:

Ensure efficient and timely resolution of customer queries to minimize operational disruptions, reduce repeat contacts, and lower service costs.
Adhere to internal controls and operational guidelines to prevent losses linked to service lapses, disputes, or failed transactions.
Identify opportunities for automation and process improvements that enhance efficiency in issue resolution and reduce manual interventions.

Job Dimensions:

Ensure efficient and timely resolution of customer queries to minimize operational disruptions and reduce service‑related costs.
Provide first-line support for digital banking products by troubleshooting issues, guiding customers on usage, and ensuring timely and effective solutions.
Escalate complex or high‑impact issues to the appropriate teams and conduct follow-ups to confirm resolution and customer satisfaction.
Document and track customer interactions and incidents in the ticketing system, ensuring accurate logging and closure within SLAs.
Conduct routine checks, share diagnostic information with ICT, and participate in UAT to ensure platform stability and readiness before releases.
Collaborate with Product Support Lead, Product Managers, ICT, Customer Service, and Compliance to streamline support processes and address recurring issues.
Participate in ongoing training and contribute to knowledge base updates to strengthen product expertise and improve support effectiveness.

Academic Qualifications:
Bachelor’s degree in a relevant field (e.g., Business, IT, Finance).
Professional Qualifications / Membership to professional bodies/ Publication:
Relevant professional certifications in digital banking or IT support will be an added advantage.
Work Experience Required:

Minimum of 2-3 years of experience in customer support, technical support, digital operations preferably in the banking sector.
Experience in digital banking, fintech support, or customer-facing IT environments is an added advantage.
Strong understanding of digital banking platforms, account onboarding, and mobile/online banking functionality.
Basic troubleshooting skills across web, mobile apps, authentication, and connectivity issues.

Technical Skills:

Troubleshooting and problem resolution.
Digital banking operations knowledge.
Ticketing systems (ServiceNow, JIRA, Zendesk, etc.)
Basic understanding of APIs, mobile/web app behavior, or system workflows (advantage).
Incident documentation and reporting.

Behavioral Competencies:

Strong communication and customer handling skills.
Empathy and customer-centric mindset.
Attention to detail and accuracy.
Collaboration with cross-functional teams.
Ability to work under pressure and manage multiple cases.
Analytical thinking and pattern recognition.

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Senior Associate, Product Growth and Commercialization at I&M Bank Ltd

Digital Business – Nairobi, Nairobi

Job Purpose:

Reporting to the Product Manager lead, role focuses on development & execution of strategies to drive sustainable and scalable business growth & commercialization for the digital banking unit.

Key duties include designing and executing growth strategies that increase customer acquisition, optimizing digital onboarding experiences and revenue per customer while maximizing customer lifetime value.

The holder uses data-driven insights, customer behavior analytics, and cross-functional collaboration to enhance funnel performance, unlock revenue opportunities, and improve overall commercialization of digital channels.

Key Responsibilities:

Financial:

Develop and execute growth strategies that increase revenue, product profitability, and customer lifetime value across digital onboarding, account opening, and card sales.
Drive commercialization of digital onboarding and card products by refining value propositions, identifying pricing opportunities, and supporting go‑to‑market planning.
Optimize Return on Marketing Investment (ROMI) by designing and managing growth experiments, campaign performance, and funnel enhancements.
Identify and prioritize revenue-generating opportunities that drive both immediate results and long-term sustainable growth.
Use performance insights to recommend adjustments to product offerings, pricing levers, or customer journeys to maximize financial contribution.

Customer:

Lead initiatives to grow customer acquisition through optimized digital onboarding.
Continuously improve customer activation, usage, and retention by analyzing behavior and designing targeted interventions across the customer lifecycle.
Identify customer pain points and experience gaps across onboarding and card journeys and champion customer-centric improvements to remove friction.
Collaborate with Marketing to create targeted acquisition and engagement campaigns that improve adoption of digital channels and card products.
Enhance customer value by driving cross-sell and upsell opportunities during onboarding and early engagement stages.
Use customer segmentation and analytics to personalize engagements and improve response/win rates.

Internal Processes:

Analyze end‑to‑end onboarding funnels to identify drop-offs, bottlenecks, and friction points across application, verification, approval, and activation stages.
Design and execute funnel optimization initiatives, including A/B tests, journey enhancements, nudges, and UI/UX improvements.
Work closely with Product Managers to align growth initiatives with product roadmaps, release plans, and platform enhancements.
Collaborate with Engineering, UX, and Data teams to troubleshoot issues affecting onboarding and prioritize fixes that unlock growth.
Partner with Risk, Compliance, Fraud, and Operations to ensure journeys remain compliant, secure, and efficient without introducing unnecessary friction.
Develop and maintain dashboards, analytics models, and reporting frameworks to track KPIs across onboarding, activation, and revenue performance.
Support go-to-market execution for new features, enhancements, and campaigns through cross-functional coordination.

Enablers:

Work closely with Data Analysts, Product Managers, Marketing, and Engineering teams to translate insights into actionable growth strategies.
Drive a culture of experimentation within the tribe by testing hypotheses, validating ideas, and sharing learnings and best practices.
Support capability building by documenting growth insights, developing playbooks, and upskilling tribe members on data-driven growth methodologies.
Contribute to cross-functional working groups to improve the digital onboarding ecosystem, and customer experience standards.
Participate in training and professional development to stay current with digital banking trends, growth methodologies, analytics tools, and customer behavior insights.
Build strong internal relationships to foster alignment, speed of execution, and collective ownership of growth KPIs.

Job Dimensions:

Develop and execute growth strategies that scale digital onboarding.
Analyze and continuously optimize the end‑to‑end digital onboarding funnels by identifying bottlenecks and implementing targeted experiments to improve completion and activation rates.
Drive customer acquisition through targeted initiatives, segmentation-led interventions, and journey enhancements that increase adoption and early usage across digital products.
Use data analytics to monitor key KPIs, generate insights, and shape decisions on growth experiments, personalization opportunities, and performance improvements across onboarding journeys.
Work closely with Product, Engineering, Marketing, UX, Risk, and Operations to align growth initiatives with roadmap priorities and deliver frictionless, compliant, and customer‑centric digital onboarding experiences.
Engage and manage key internal stakeholders by providing clear performance updates, insights, and recommendations, ensuring alignment on growth objectives and journey enhancements.

Academic Qualifications:

Bachelor’s degree in business, Marketing, Economics, Data Analytics, or related field. MBA is a plus.

Professional Qualifications / Membership to professional bodies/ Publication:

Relevant certifications in digital marketing, analytics, or product growth will be an added advantage.

Work Experience Required:

5+ years’ experience in digital banking, fintech, product growth, commercial strategy, or digital acquisition.
Experience in fintech, telecom, mobile money, or banking is preferred.
Strong understanding of digital onboarding processes.
Proven track record in growth strategy, funnel optimization, and digital channel performance management.
Experience working in agile tribes/squads is an added advantage.
Strong analytics capability, including interpreting funnel metrics, customer behavior, and campaign performance.

Technical Skills:

Growth and commercialization strategy.
Funnel analysis and optimization.
Digital onboarding understanding.
Strong analytical skills with proficiency in data tools like Google Analytics, Mixpanel, or SQL.
Data analytics and insight generation.
Experimentation (A/B testing, journey experiments).
Financial and ROMI analysis.

Behavioral Competencies:

Strong collaboration and influencing.
Customer-centric problem-solving.
Effective communication and storytelling.
Commercial acumen and strategic thinking.
Agility and adaptability.
Stakeholder engagement.

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Senior Associate, Frontend Engineer at I&M Bank Ltd

Senior Associate, Frontend Engineer

Digital Business – Nairobi, Nairobi

Job Purpose:

The Frontend Engineer will contribute to the development of reliable, scalable, and secure web applications and user interfaces.

This role is hands-on, focusing on designing and implementing intuitive UIs, integrating with backend APIs, optimizing performance across browsers and devices, ensuring accessibility and responsiveness, and collaborating with cross-functional teams to deliver solutions aligned with the Bank’s digital transformation roadmap.

Frontend Engineering & Development:

Write clean, maintainable, and efficient frontend code (JavaScript, TypeScript, React, Angular, or other relevant frameworks).
Design and implement scalable, responsive, and accessible web applications.
Integrate with backend APIs and third-party services securely.
Ensure proper state management, UI performance optimization, and cross-browser/device compatibility.

Quality & Testing:

Develop and maintain unit, integration, and end-to-end tests for frontend applications.
Use testing frameworks (e.g., Jest, React Testing Library, Cypress) for automation.
Test UIs for edge cases, performance, accessibility (WCAG), security, and fault tolerance.
Contribute to CI/CD workflows by embedding automated testing and validation.

System Performance Optimization & Risk Management:

Monitor frontend performance and optimize rendering, loading times, and API interactions.
Apply security best practices (XSS prevention, CSRF protection, secure storage).
Identify and resolve UI/UX bottlenecks, fix bugs, and enhance reliability.
Ensure scalability, responsiveness, and fault tolerance for high-traffic applications.

User Experience (UX) & Design Collaboration:

Collaborate closely with UX/UI designers to translate wireframes, mockups, and prototypes into functional interfaces.
Ensure design fidelity and maintain consistency with the brand’s design system.
Contribute to design discussions by providing technical feasibility feedback.
Advocate for accessibility, usability, and responsive design to improve user experience.

Collaboration & Delivery:

Work closely with Product, Backend, Mobile, QA, and Infrastructure teams to deliver new features.
Participate in architecture and design discussions to align solutions with business and technical goals.
Document UI components, frontend architecture, and maintain knowledge-sharing practices.
Take part in peer reviews and enforce code quality standards.

Innovation & Continuous Learning:

Stay updated on frontend frameworks, libraries, and emerging web technologies.
Explore improvements in design systems, frontend tooling, and performance optimization.
Continuously improve development practices for usability, accessibility, and maintainability.
Ensure compliance with security and regulatory requirements in all frontend solutions.

Key Responsibilities:
Initiatives (Internal Processes):

Collaborate closely with Business, Design, and Engineering teams to deliver on agreed frontend KPIs and ensure alignment of technical outputs with business objectives and user experience goals.
Consistently deliver high-quality frontend features and UI enhancements within the set timelines.
Maintain accurate and up-to-date documentation for frontend code, components, and design decisions to support knowledge sharing and continuity.
Promote test-driven development, accessibility, and automation practices to strengthen code quality, improve reliability, and streamline delivery.
Partner with security, DevOps, and design system teams to enforce best practices in authentication, secure interactions, accessibility, and performance optimization.
Drive initiatives for automation of builds, deployments, and monitoring to reduce manual effort and improve release efficiency.
Contribute in architecture and design discussions to ensure alignment on best practices and continuously improve frontend engineering maturity.
Suggest and implement at least 2 targeted UI/UX enhancements or performance optimizations annually.

Operational (Customer):

Deliver high-performance, secure, and resilient user interfaces and frontend applications that enable seamless customer experiences.
Ensure timely resolution of UI defects, design updates, and feature enhancements, with production-ready increments delivered at least once per sprint.
Implement and maintain frontend performance monitoring, error logging, and user interaction tracking to ensure reliability, accessibility, and audit readiness.

Enablers:

Continuously learn and upskill on frontend frameworks, libraries, and web technologies.
Advocate for adequate design tools, development tooling, licenses, and support to enhance frontend delivery and user experience.
Promote a culture of knowledge sharing, peer reviews, and cross-functional collaboration across design, product, and engineering teams.

Job Dimensions:
Hands-on Engineering:

Write production-ready Frontend code for critical features.
Conduct peer reviews to maintain high-quality code standards.
Troubleshoot issues in live applications and propose fixes.

Collaboration & Teamwork:

Participate in design discussions and scrum ceremonies.
Work closely with other frontend, backend and QA engineers for seamless delivery.
Support feature alignment between the web applications and overall product goals.

App Lifecycle Contribution:

Contribute across the lifecycle: UI/UX design collaboration, frontend development, testing, deployment, and monitoring of web applications.
Provide timely fixes, UI improvements, and feature enhancements post-release.
Participate in release management processes for frontend applications and web platforms.

Academic Qualifications:

Bachelor’s degree in computer science, IT, Engineering, or related field.
Professional Qualifications / Membership to professional bodies/ Publication:

Relevant professional qualifications in Frontend Development, Web Technologies, or Computer Science.
Certifications in frontend frameworks (e.g., React, Angular, Vue), UI/UX design, accessibility, or performance optimization are an added advantage.
Exposure to security (e.g., OWASP for web), DevOps, or cloud certifications is also beneficial.

Work Experience Required:

Proven experience as a Frontend Developer, delivering production-grade web applications using modern JavaScript/TypeScript frameworks (Angular, React), including deployment and post release support.
Strong proficiency in JavaScript, TypeScript, Angular, HTML5, and CSS3, with hands-on experience in the design and development of responsive, accessible, and scalable user interfaces.
Strong understanding of Git, CI/CD workflows, and frontend testing automation frameworks (e.g., Jest, Cypress, React Testing Library).

Competencies:

Strong problem-solving and analytical thinking skills.
Detail-oriented with a focus on application performance and stability.
Collaborative mindset with excellent communication skills.
Passion for backend engineering, integrations, scalability, and innovation.

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Assistant Manager, Project Management Office at I&M Bank

Job Purpose:

The Assistant Manager – PMO is responsible for managing the successful delivery of short- and medium-term projects within the organization, ensuring that business requirements are met through adherence to approved scopes, schedules, and budgets.

This role involves coordinating various project management functions including planning, execution, stakeholder management, and process improvement.

The Assistant Manager will also guide the definition of business requirements, ensure the effective management of resources, and facilitate timely completion of all project deliverables in collaboration with senior managers and cross-functional teams.

Key Responsibilities:
Project Delivery:

Lead the preparation of project initiation documents and gather approvals from stakeholders.
Collaborate with technical and business stakeholders to define scope and deliverables for projects.
Manage procurement processes, including evaluation and selection of vendors, and negotiation of contracts in collaboration with relevant teams.
Ensure adherence to project management processes and guidelines, driving quality assurance across all deliverables.
Coordinate the development of test approaches, test cases for user acceptance testing (UAT), and monitor the UAT process.
Provide visibility and regular communication to project stakeholders on progress, milestones, and potential risks.

Lead Change and Implement Project Governance:

Prepare and ensure proper change documentation, including managing data migration, UAT, and obtaining approvals for changes.
Oversee post-project transition, ensuring smooth cut-over and service stabilization.
Facilitate project closure activities, including the preparation of final reports and reviews of lessons learned.

Stakeholder Management:

Engage with various stakeholders, including senior managers and project teams, ensuring alignment and regular communication.
Manage stakeholder expectations and support project teams in resolving impediments.
Coordinate with stakeholders on resource allocation and strategic decisions related to project implementation.

Decision-Making & Accountability:

Recommend budget requirements, project scope, and risk mitigation strategies for ongoing and upcoming projects.
Provide inputs on vendor selection and negotiate contracts.
Lead reporting and documentation of project decisions, timelines, and budget alignment.
Proactively address project issues and escalations by working with cross-functional teams.

Academic Qualifications & Work Experience:

Bachelor’s degree in project management, Business Administration, or a related field.
5+ years of experience in project management, with a strong focus on coordinating cross-functional teams and delivering projects on time.
Certifications in PMP, Agile, or other recognized project management frameworks are preferred.
Strong organizational skills, with the ability to manage multiple projects simultaneously.
Proven leadership and stakeholder management skills.

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Project Manager, Project Management Office at I&M Bank

Job Purpose:

Lead project implementation by managing medium to large projects to ensure business requirements are delivered within approved scope, schedule, and budget.
Build and maintain consensus with all project stakeholders in order to achieve project goals, objectives and deliverables.
Lead the change management process in a systematic approach to enable project transition, integration and continued use of the solution.

Key Responsibilities:
Lead in Project delivery:

Prepare project initiation documents and ensure commitment and support from business and project sponsors.
Oversee gathering and confirmation of business, technical and information security requirements for new projects.
Prepare RFI/RFQ/RFPs as per documented business requirements.
Lead end to end management of vendor evaluation, selection and negotiations in collaboration with the selected evaluation committee.
Upon successful selection of vendor ensure that the legal requirements, scope of work and performance requirements are considered as per internal guidelines and policies.
Approve project plans and critical paths for efficient scheduling of project activities.
Make recommendations to HOP & Steerco upon analysis of project physical and human resource needs based on project requirements at project initiation.
Continuously review the assigned resources to identify gaps that may negatively impact project success and recommend adaptable solutions throughout the project lifecycle.
Manage and tracking of cross team/squad dependencies.
Promote project risk management culture throughout the project management.
Proactively monitor project progress, identify and resolve issues and risks and implement mitigation plans for escalated items as approved by Steering Committee.
Develop, maintain and update Project RAID logs while collaborating with identified risk owners on mitigation strategies and escalating issues that require intervention of the Steering Committee.
Approve project expenditure and monitor costs against budget as project delivery progresses to guarantee value on delivery of milestones/contract.
Ensure adherence to the set quality management processes and guidelines to align all deliverables with the project scope and internal governance policies and procedures by performing periodic checks on task performance.
Ensure end to end quality project delivery.
Provide proactive visibility of delivery targets and timelines against commitments and progress through continuous communication and management of all stakeholder expectations, queries and clarifications.
Develop and deliver periodic (monthly and bi-monthly) project status reports and presentations to the various project committees and escalate issues requiring intervention of project stakeholders.

Stakeholder management:

Manage stakeholders for allocated projects for Kenya and the subsidiaries.
Identify all project stakeholders including their roles, departments, requirements, interests, knowledge, expectations and influence levels.
Develop and implement appropriate engagement strategies for each set of stakeholders based on their profile, impact, priorities and interests in the project.
Develop and maintain valuable stakeholder relationships with all project partners.
Continuously engage stakeholders through frequent interactions to ensure alignment and enhance positive influence thereby promoting fast and smooth transitions, outcomes and support.

Manage Change and implement requisite Project Governance:

Recommend most viable change management strategies and frameworks aimed at successful implementation of projects and ensuring project budgets are maintained within the approved limits.
Collaborate with various teams to recommend or implement learning programs and frameworks for continuous adoption of system changes and improvements.
Prepare and ensure required change documentation and processes including Data migration, User Acceptance Testing (UAT) signoff, Training, ISO; and obtain necessary approvals for the change.
Coordinate with stakeholders for production environment set up and processes in readiness for cut over including UAM (User Access Matrix) approval and Service Level Agreements (SLA).
Supporting training and communication of the impending change of a system or process to appropriate user base.
Lead system stabilization after cut -over and facilitate handover and support.
Prepare project closure documentation for review of overall project delivery versus expected budget, timelines, requirements and learnings; and obtain the sign offs.

Leadership:

Lead the project implementation teams for the assigned projects.
Provide leadership and mentoring by guiding, coaching and equipping project teams in tailoring solutions and adapting to unique project situations.
Recommend strategies and frameworks for anticipating, responding to and activating appropriate project related changes.
Provide leadership through capacity building, coaching, mentoring and supervising performance of assigned departmental resources.
Support the HOP & Senior manager in monitoring the work of project team members.

Academic Qualifications & Work Experience:

Bachelor’s degree from a recognized institution.
8-12 years direct work experience in a banking environment.
Have qualifications in Project management PMP, PRINCE 2 or training in Agile methodologies (Scrum and Kanban).
Excellent communication and interpersonal skills.
Strong planning and organization skills.
Strong analytical skills and problem-solving skills.

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Product Support, Ecosystems and Strategic Partnerships at I&M Bank Ltd

Product Support, Ecosystems and Strategic Partnerships

Ecosystems and Partnerships – Nairobi, Nairobi

Job Purpose:

To support the management, growth, and continuous improvement of ecosystem products and strategic partnerships across the bank’s digital platforms.

This role combines product management, ecosystem enablement, and operational support, ensuring seamless integration, regulatory compliance, and value creation within the bank’s ecosystem.

The Assistant Product Support Manager serves as a bridge between partners, technology teams, and business units, helping to scale ecosystem products, strengthen alliances, and drive customer and partner adoption.

Key Responsibilities:

Financial:

Ensure efficient resolution of partner and ecosystem-related service issues to minimize operational disruptions and revenue leakage.
Participate in the development of business cases for ecosystem enhancements, integrations, and partnership opportunities — including benefit realization tracking and ROI measurement.
Conduct research on emerging ecosystems, fintechs, and alliance opportunities to identify strategic partners that can expand the bank’s ecosystem value proposition.
Monitor and manage the product technical performance and efficiency metrics of ecosystem partnerships and API-based services.
Identify operational inefficiencies, process improvement opportunities and cost optimization opportunities in partner and integration processes.
Support monitoring of ecosystem KPIs such as API utilization, transaction growth, partner engagement, and monetization potential.
Track and analyze ecosystem product performance metrics such as product uptake and utilization, partner transactions, and monetization trends.
Collaborate with partners to ensure value mining across all opportunities by issue identification and resolution follow through.

Customer:

Provide first-line product and technical support for ecosystem partners, including fintechs, aggregators, and digital platform collaborators.
Support partner onboarding, sandbox testing, API documentation, and go-live readiness to ensure smooth deployment of ecosystem products.
Conduct partner and alliance performance reviews, gathering insights to inform roadmap and product improvements.
Coordinate with strategic partners to enhance the adoption and usability of ecosystem solutions.
Serve as the primary liaison between internal teams and external partners, ensuring that all engagements adhere to DCP, PSP, Aggregator, and regulatory requirements.
Maintain high partner satisfaction by ensuring transparent communication and timely resolution of issues.

Internal Processes:

Participate in the ecosystem product lifecycle — from ideation, requirements definition, development, testing, deployment, to post-launch optimization.
Maintain comprehensive documentation for ecosystem products, partnerships, and alliances, including risk registers, functional specs, and standard operating procedures.
Support risk assessments and compliance checks for new partnerships, integrations, or product releases.
Participate in User Acceptance Testing (UAT) and post-deployment reviews for new ecosystem features, APIs, and alliance integrations.
Conduct root cause analyses (RCA) and coordinate corrective actions for recurring product or partner issues.
Develop and maintain ecosystem performance and issue trend dashboards, ensuring data-driven reporting and insights for decision-making.

Enablers:

Collaborate with Product Managers, Growth Managers, ICT, Risk, and Partnerships teams to enhance the scalability, reliability, and value of ecosystem services.
Participate in product roadmap and continuous improvement discussions, bringing insights from support data, partner feedback, and market research.
Assist in the preparation of API performance reports, ecosystem dashboards, and product playbooks for management and partners.
Recommend automation and self-service enhancements (e.g., partner portals, monitoring tools, or chatbots) to improve efficiency.
Facilitate training and knowledge sessions for both internal and external stakeholders, focusing on ecosystem products, APIs, compliance standards, and partnership operations.
Maintain strong cross-functional collaboration and a learning culture across Product, Operations, ICT, Compliance, and external partner teams.

Responsibilities:

Managing vendor/Partner invoices, ensuring accuracy, timely uploading, and approvals.
Maintaining an updated knowledge base for support processes.
Provide first-line resolution and coordination for issues related to ecosystem products and partner integrations, ensuring minimal disruption to services and partner operations.
Track, document, and escalate unresolved partner or ecosystem product issues to the appropriate internal teams (ICT, Product, Risk, or Compliance) while maintaining full visibility through to resolution.
Monitor and ensure adherence to SLAs for issue resolution and partner support, producing regular reports on SLA performance, recurring issues, and root causes.
Coordinate with vendors and strategic partners to manage service-related invoices — ensuring accuracy, timely submission, approvals, and compliance with contractual terms.
Maintain and continuously update the ecosystem knowledge base, including product FAQs, process documentation, integration guides, and best practices for both internal and external stakeholders.
Capture and analyze issue trends to recommend product or process improvements that enhance partner experience and ecosystem reliability.
Collaborate with cross-functional teams (Product, ICT, Partnerships, and Operations) to ensure ecosystem stability, support readiness, and compliance alignment.
Support onboarding and training for internal teams and external partners on ecosystem product use, operational standards, and support procedures.

Academic Qualifications:

Bachelor’s degree in business, IT, Computer Science, Finance, or related discipline.

Professional Qualifications / Membership to professional bodies/ Publication:

Relevant professional certifications in digital banking or IT support will be an added advantage.

Work Experience:

Minimum of 2-3 years of experience in product management or product development, preferably in the fintech or banking sector.
Understanding of APIs, digital platforms, and fintech integrations.
Familiarity with the product lifecycle, business case development, and agile methodologies.
Working knowledge of regulatory frameworks and licensing requirements (DCP, PSP, Aggregator).
Strong knowledge of digital banking products and core banking systems.
Skilled in market and ecosystem research, data analysis, and insight generation.

Competencies:

Troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Design thinking in digitization and automation initiatives.
Strong time management and ability to prioritize tasks.
Customer-centric approach with empathy and patience.

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Assistant Manager, Asset Finance at I&M Bank Ltd

Asset Finance – Nairobi, Nairobi

Job Purpose:

The role entails marketing of the Asset Finance and IPF products through recruitment of new and existing clients with a view to growing a quality loan book.

It also involves effective relationship management for Vehicle/Equipment vendors, Insurance companies/Intermediaries as well as clients to attract new business, grow wallet share and ensure retention of existing business portfolio.

The role is also tasked with product training, and a critical liaison point for business teams across the branch network.

Key Responsibilities:

Generate new Asset Finance and Insurance Premium Finance business through effective relationship management of assigned portfolio of motor vehicle dealers, insurance companies and the branch network.
Conceptualizing and crystalizing new product ideas into concrete business cases and proposals for adoption. The approved businesses cases culminate into new sub products under Asset Finance and IPF.
Customer, competitor, and market reviews to identify new/upgraded product needs and opportunities (environment scanning and comparison)
Planning and implementing all elements of new product/up-grading and roll-out in conjunction with Senior Manager, Asset Finance.
Grow Asset Finance and Insurance Premium Finance business through direct recruitment of potential clients.
Train and undertake capacity building for the assigned portfolio of branches, insurance players and Asset Vendors.
Carry out credit appraisals and call reports for sanction on ad hoc basis.
Maintain effective business relationship with motor vehicles dealers through regular visits and quick resolution of any outstanding issues with regard to customer requests.
Aggressive follow up of approved retail asset finance business with the view of accelerating drawdown as well as supporting disbursement process to branches and motor vehicle dealers.
Guide dealers / customers on HP / IPF documentation to ease the disbursement process.
Growing the Asset Finance and Insurance Premium Finance Book by seeking increased wallet share of existing client portfolio of the bank.
Formulate and implement joint dealer promotion schemes when required.
Market additional loan facilities to bank’s clients at the point of loan liquidation or insurance renewal through telephone calls, written communication as well as visits while liaising with the respective branch / corporate relationship.
Actively participate in functions and events that facilitate selling of bank products and especially Asset Finance and Insurance Premium Finance products.
Regular update to dealers, insurance companies, insurance brokers and agents by keeping them informed on the various product features or newly developed products that are targeted to retain a competitive edge in the market.
Cross selling other Bank products to customers where opportunities for such sale are identified, this will entail involving staff from other functions in order to reinforce on such sale.
Ensuring timely and efficient service delivery by co-coordinating with the processing team to ensure that all applications received are processed in a timely manner and clients, dealers, insurance companies and brokers are advised of Banks decision within the set timelines.
Timely and efficient handling of queries or requests from existing and potential Bank customers through phone calls, email or physical visits to client premises.
Liaising with the Business drivers at branch level, the Processing team, Asset Finance and Branch Managers to pay select clients’ courtesy calls.
Follow up on deferred applications to ensure closure on any pending items.
Ensuring motor vehicle dealers and other business partners have access to required stationery/forms
Aid in recovery of non-performing loans where additional & useful information is available.

Academic Qualifications:

Bachelor’s degree in business / marketing field or its equivalent from a recognized institution.
Chartered Institute of Marketing diploma or its equivalent.

Work Experience:

At least 3 years relevant work experience.

Key Competencies:

Ability to communicate.
Report writing skills.
Numeric skills.
Skills and Attributes.
Excellent communication and interpersonal skills.
Good financial analysis skills.
Presentation skills.
Good negotiation skills.
Excellent problem solving and decision-making skills.
Knowledgeable in credit /lending.
Basic understanding of Banking Law.
Knowledgeable in the Banking Act, CBK prudential guidelines and credit policies.

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Mortgage Fulfillment Officer at I&M Bank Ltd

Key Responsibilities:

Facilitate/drive conversion of the post approval mortgage pipeline, by following up on outstanding loan conditions and follow up on matters pending at conveyancing.
Oversee and convert the post-approval mortgage pipeline by following up on outstanding loan conditions and conveyancing matters.
Ensure accuracy and completeness of mortgage cases post-approval to deliver a seamless customer experience.
Actively engage with customers to expedite fulfillment and maintain high satisfaction levels.
Serve as a key liaison between clients and internal teams, ensuring transparency and timely updates.
Manage mortgage pipeline post approval to increase quality business through effective customer engagement.
Delivering world class customer service practices and ensure adherence to I&M Bank Service standards.
Support branch staff and sales teams to accelerate disbursement processes.
Ensure accuracy and completeness of pre-conveyancing mortgage conditions in support of good TAT and customer experience prior to mortgage disbursements.
Serve as a key contact person between the product and post mortgage approval stakeholders including internal legal and valuation functions, credit administration etc.
Delivering world class customer service practices and ensure adherence to I&M Bank Service standards.
Provide ongoing product knowledge and support to Relationship Managers and clients.
Monitor account activity, facility payments, and covenant compliance.
Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.

Skills, Competencies, Academic Qualifications & Work Experience:

University degree in an analytical or business course e.g. Commerce, Actuarial Science, Economics, and Mathematics.
A Masters’ degree and professional qualifications in relevant field will be an added advantage.
At least Four (4) years’ experience in a Banking Industry.
Proven experience in real estate/project/construction financing with knowledge of mortgage financing products and processes.
Coachable professional with good “business sense” and an energetic / dynamic personality.
Strong relationship, collaborative and stakeholder management skills; views team concept as critical to success.
Good understanding of Banking Operations, credit policies and procedures.

Your application should reach us as soon as possible but not later than 11th March 2026.

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Assistant Mortgage, Product Manager at I&M Bank Ltd

Assistant Mortgage, Product Manager

Products – Nairobi, Nairobi

Key Responsibilities:

Working with the Branch staff/RMs and Sales staff, identify mortgage opportunities in the respective areas, facilitating the sales teams to grow a healthy mortgage pipeline.
Support the Branch staff and Sales teams to drive traction of the pre-approval mortgage pipeline to approval and issuance of offer letters for mortgage facilities.
Ensure accuracy and completeness of new mortgage applications to ensure a good TAT and customer experience prior to loan approvals.
Manage mortgage/project cases from start to finish, ensuring successful deal conversion and revenue momentum.
Serve as the key contact/relationship person for the product with external stakeholders like developers, land sellers and internally with credit analysis and pre-mortgage approval facilitators.
Delivering world class customer service practices and ensure adherence to I&M Bank Service standards.
Provide ongoing product expertise and support to Relationship Managers and clients, maximizing opportunity identification and solutions.
Monitor account activity, facility payments, and covenant compliance.
Achieve operational rigor excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
Monitor portfolio health, including PAR and NPL ratios, and implement corrective measures.
Conduct post-implementation reviews to identify process improvement opportunities.
Ensure adherence to credit policy and risk management standards.
Champion world-class customer service practices across all mortgage touchpoints.
Partner with Relationship Managers and Branch teams to provide product expertise and support.
Support continuous learning initiatives to enhance product knowledge across the organization.

Skills, Competencies, Academic Qualifications & Work Experience:

University degree in an analytical or business course e.g. Commerce, Actuarial Science, Economics, and Mathematics.
A Masters’ degree and professional qualifications in relevant field will be an added advantage.
At least Seven (7) years’ experience in a Banking Industry.
Proven experience in real estate/project/construction financing with knowledge of mortgage financing products.
Coachable professional with good “business sense” and an energetic / dynamic personality.
Strong relationship, collaborative and stakeholder management skills; views team concept as critical to success.
Good understanding of Banking Operations, credit policies and procedures.

Your application should reach us as soon as possible but not later than 11th March 2026.

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Manager, Credit Monitoring & Control at I&M Bank Ltd

Manager, Credit Monitoring & Control

Credit – Nairobi, Nairobi

Job Purpose:

The purpose of the job is execution of the Bank’s growth strategy in terms of Assets growth by monitoring sanctioned facilities to ensure sustenance of high-quality portfolio and compliance with sanction terms and conditions and other approval covenants.

The role holder will support Head of Credit Monitoring, Reporting and Security Documentation in driving end to end monitoring activities within the department, coordinating Credit monitoring operations and ensuring maintenance of quality Assets and compliance with credit policy and CBK prudential guidelines.

Key responsibilities:

Review and ensure compliance of the sanctioned financial and non- financial covenants on credit facilities granted by the bank to customers to confirm compliance and ensure there are no breaches.
Follow up of insurance policy renewals and ensure that insurance covers are done in a timely manner to ensure that bank securities are adequately insured and avoid exposing the bank to credit risks.
Ensure monitoring of up-to-date property valuations, Land rates & rent against securities pledged on customer facilities to ensure Bank securities are adequately valued.
Review and coordinate review of the collateral value information in the facility letters of offer and confirmation of held security coverage for collateral risk mitigation, monitoring, early warning signs identification and escalation to the relevant stakeholders.
Monitoring of deferred securities and policy exceptions sanctioned to through consistent follow up and ensuring they are complied with within the set timelines.
Review disbursed facilities to ensure accuracy of the booking and compliance with approval terms and conditions and adherence to approval covenants.
Reviewing performance of all the performing accounts from time to time to ascertain their health, identify any early warning signs for effective and timely remedial action to ensure sustenance of a healthy portfolio.
Prepare and coordinate preparation of monitoring Portfolio Review Reports to CRMC/BCC and during portfolio meetings for all the business segments.
Review collections comments from time to time and intervene on sensitive accounts in terms of exposure or progression of Days Past Due.
Maintain good coordination between the Credit Monitoring and other units, credit analysis, credit collections, DRU and business development.
Identifying where there are breaches of policy and putting in place controls and mitigation strategies.
Review of the entire portfolio with an emphasis on the following for day-to-day monitoring purposes: arrears amount and days of borrowers, excess on limits, expired and expiring limits, follow-up on restructured loans which are to be kept under cooling period in observation of CBK regulation.
Follow up with the business units if the annual reviews for loans are being done and share the upcoming reviews and status of facility reviews reports.
Perform portfolio risk management by continuous follow-up of sectoral concentrations, Single Obligor Limits, and other limit thresholds as outline in the Risk appetite document.
Ensure the analysis and reporting of Overdrawn accounts reports are carried out.
Proactively supporting any Bank project relating to credit monitoring aspects.
Review and recommend modifications in the credit monitoring guidelines and Procedure manuals to support the Bank where new processes are identified or processes modified.
Handling of various audits including external and internal.

Knowledge, Skills and Experience required:

Comprehensive banking background and extensive experience in credit monitoring and loan portfolio management.
Bachelor’s degree in a business management discipline in either; finance, business and economics or related field.
A professional qualification in CPA/ ACCA/ AKIB or equivalent.
Excellent Communication skills.

Competencies required for this role:

Excellent communication and interpersonal skills.
Excellent time management skills.
Demonstrated strong organizational skills and ability to prioritize work.
Excellent numeric skills, evaluation, and data analytics skills.
Microsoft Proficiency- Advanced Knowledge in MS Excel (e.g., v-lookups, pivots), Strong Power Point and Outlook skills.
Good Planning, attention to detail and result oriented.
Self-motivated with ability to handle a large and varied workload simultaneously, to multitask, and to work independently with minimal supervision.
Report Writing Skills.
Good Presentation skill with ability to make presentation both physically and virtually.
Exposure to Project management and Testing of Systems/Software in UAT Environment.
Progressive thinker with the ability to easily adapt to change.

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Branch Manager (Machakos, Greenspan, Kiambu & Bomet) at I&M Bank Ltd

Job Purpose:

The job holder is responsible for:

Driving branch performance against key performance standards as communicated and agreed with the head of business segment in areas such as; Balance sheet growth (funded and non-funded lines) sales growth & income contribution, cost performance, credit management, employee satisfaction, customer experience & Operational risk & control management.

Providing the right leadership to branch staff and inculcate a high-performance culture at branch level.

Key Responsibilities:

Prospect for new business from new and existing clients.
Prepare call reports with recommendations and submit them for approval.
Drive branch business performance by achieving growth in performance parameters.
Monitor branch sales performance and portfolio growth to meet targets.
Identify business improvement opportunities and suggest service enhancements, product improvements, and process changes.
Understand local business drivers impacting branch performance.
Submit weekly activity reports including business acquired and customer issues.
Analyze financial statements, assess credit requests, and present findings and recommendations to approvers.
Manage collateral registration process and ensure timely securities perfection.
Oversee excess drawings and loan arrears to maintain asset quality.
Ensure branch service excellence through monitoring and resolution planning.
Build a motivated branch team, ensure compliance, and monitor operational performance while maintaining high service standards.

Qualifications and Competencies:

Bachelor’s Degree in a Social Science or related field Professional Qualifications / Membership to professional bodies/ Publication.

Relevant professional qualification:

Member of a relevant professional body.

Work Experience Required:

Over Ten (10) years’ relevant experience with over Three (3) years in management in a similar organization.
Strong leadership skills.
Executive disposition.
Demonstrate high levels of integrity.
Excellent communication and interpersonal skills.

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Full Stack Engineer at I&M Bank Ltd

Job purpose:

The Full Stack Developer is responsible for leading the review of digital design and developed solutions with emphasis on maintaining scalable web applications and digital banking solutions.

This role combines technical expertise with leadership responsibilities, overseeing the full software development lifecycle while ensuring alignment with the bank’s strategic objectives, regulatory requirements, and security standards.

The role will bridge the gap between digital business stakeholders and technical teams, driving innovation while maintaining the highest standards of code quality, system reliability, and operational excellence.

Key responsibilities:

Oversee the architecture, design, and implementation of both front-end and back-end systems for digital banking applications, including customer-facing portals, internal tools, and API integrations with core banking systems and third-party services.
Conducting performance reviews, providing technical guidance, and ensuring the team delivers high-quality solutions on time and within budget.
Manage end-to-end mobile app store operations, including account access, app submissions, releases, testing, monitoring and incident handling across Android and iOS platforms.
Ensure compliance, security and governance, covering app store policies, data privacy, risk management, documentation and audit readiness.
Collaborate closely with enterprise architects, business analysts, product owners, cybersecurity teams, and other ICT stakeholders to translate business requirements into technical specifications and ensure seamless integration across the bank’s
technology ecosystem.
Establishing and enforcing coding standards, development best practices, and quality assurance processes, including code reviews, automated testing, and continuous integration/continuous deployment (CI/CD) pipelines from digital business.
Ensuring all development activities comply with central bank regulations, data protection laws, security protocols, and industry standards such as ISO 27001 series, PCI-DSS, GDPR, and relevant financial services regulations.
Evaluate and recommend new technologies, frameworks, and tools that can improve development efficiency, system performance, and overall customer experience while managing technical debt and system modernization initiatives.
Mentor a team of full stack developers, fostering a collaborative environment that encourages professional growth and technical excellence.

Education and Experience:

A bachelor’s degree in computer science, Software Engineering, Information Technology, or a related field is required.
A relevant professional certification (e.g. AWS Certified Solutions Architect, Microsoft Certified: Azure Developer, or Certified Scrum Master) is an added advantage.
Minimum of 6-9 years of progressive experience in full stack software development, with at least 2 years in management or team lead capacity.
Experience in banking, financial services, or fintech sector is desirable, with demonstrated understanding of banking systems, payment processing, and regulatory compliance requirements.
Proven track record of successfully delivering complex, mission-critical applications in enterprise environments, preferably with exposure to core banking systems or digital banking platforms.

Technical Skills:

Strong proficiency in front-end technologies including HTML5, CSS3, JavaScript, and modern frameworks such as React, Angular, or Vue.js, with experience in responsive design and user experience optimization.
Extensive experience with back-end development using languages such as Java, C#, Python, or Node.js, and frameworks like Spring Boot, .NET Core, or Express.js.
Deep understanding of database technologies including relational databases (Oracle, SQL Server, PostgreSQL) and NoSQL databases (MongoDB, Redis), with expertise in database design, optimization, and management.
Proficiency with RESTful API design and development, microservices architecture, and integration patterns, including experience with API gateways and service mesh technologies.
Strong knowledge of cloud platforms such as AWS, Azure, or Google Cloud, including containerization (Docker, Kubernetes) and infrastructure as code.
Experience with version control systems (Git), CI/CD tools (Jenkins, GitLab CI, Azure DevOps), and agile development methodologies.
Understanding of application security principles, secure coding practices, authentication/authorization mechanisms (OAuth, SAML, JWT), and encryption technologies.
Familiarity with DevOps practices, monitoring tools, and performance optimization techniques for high-availability banking systems.

Knowledge and Abilities:

Excellent problem-solving and analytical skills with the ability to break down complex technical challenges and develop pragmatic solutions that balance technical excellence with business needs.
Ability to work effectively under pressure, manage multiple priorities simultaneously, and maintain composure during critical incidents or system outages.
Outstanding communication skills with the ability to articulate technical concepts to non-technical stakeholders, prepare technical documentation, and present recommendations to senior management.
Strategic thinking ability to align technology initiatives with business objectives, anticipate future needs, and contribute to the bank’s digital transformation roadmap.
Commitment to staying current with emerging technologies, industry trends, and best practices through continuous learning and professional development.
Strong ethical standards and understanding of the importance of confidentiality, data privacy, and integrity in handling sensitive banking information.
Demonstrated ability to lead, motivate, and develop high-performing technical teams, with strong interpersonal skills and emotional intelligence to manage diverse personalities and skill levels.

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Associate, Back Office (ABC, Bomet, Garissa, Green span, Karatina, Kiambu, Lamu & Machakos Branch) at I&M Bank

Job Purpose:

The role entails processing of remittances, clearing and all other customer instructions in a timely and efficient manner in line with laid down procedures to offer best service experience.

Key Responsibilities:

Carefully vet and process cheques, ensuring accuracy and completeness.
Scan and correct cheques, notify stakeholders of in-house cheque statuses.
Reconcile outward cheques, ensuring accuracy against reports.
Confirm rates with treasury as needed before processing.
Accurately process DMS instructions within SLA, minimizing errors.
Accurately process salaries and EFTs, reconciling accounts.
Manage standing orders and remittances on time.
Handle direct debit payments efficiently.
Timely and accurate processing of internal transfers
Address customer calls, queries, and complaints efficiently, resolving issues and promoting cross-selling initiatives.

Academic Qualifications:

Bachelor’s degree in business, Banking or related field.

Work Experience.

At least one (1) year relevant experience in a similar role in a similar sized organization.

Skills & Attributes

Planning & Organizational skills
Analytical skills and attention to detail
Strong oral and written communication skills
Interpersonal skills to manage stakeholders at all levels
Ethics and integrity
Excellent judgment and analytical abilities and impeccable integrity.
Strong commercial awareness and an ability to connect to business goals

If you believe you meet the above requirements log onto our website www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 22nd February 2026.

Associate, Cash Office (ABC, Bomet, Garissa, Green span, Karatina, Kiambu, Lamu & Machakos Branch) at I&M Bank

Job Purpose:

The role is responsible for managing and supervising Branch cash services to ensure that customers get the best in terms of service delivery in accordance with the Bank’s policy, procedures and guidelines.

Key Responsibilities:

Ensuring that the Branch maintains optimum level of cash in liaison with the Central Cash department.
Ensuring safe custody of cash and serialized stationery.
Reconciling cash at the end of the day through a physical cash count and monitoring the intra-day cash limits for the tellers.
Custodian of vault keys.
Management of vault cash limits.
Loading of ATM, m Responding to cash related queries.
Queue management and monitoring activities in the Banking Hall through the CCTV.
Verification teller entries within entries.
Supervision of daily call back & archiving and monitoring to ensure sufficient cash & working optimally.
Retrieving cash and cheque deposits from the ATM.

Academic Qualifications:

Bachelor’s degree in business, Banking or related field.

Work Experience.

At least one (1) year relevant experience in a similar role in a similar sized organization.

Skills & Attributes

Planning & Organizational skills
Analytical skills and attention to detail
Strong oral and written communication skills
Interpersonal skills to manage stakeholders at all levels
Ethics and integrity
Excellent judgment and analytical abilities and impeccable integrity.
Strong commercial awareness and an ability to connect to business goals.

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Branch Operations Manager (ABC, Bomet, Garissa, Green span, Karatina, Kiambu, Lamu & Machakos Branch) at I&M Bank

Job Purpose:

The job holder is responsible for the overall management of the Branch operations to achieve and maintain good customer relations, operational efficiency and compliance with operational guidelines and procedures.

Key Responsibilities:

Conduct daily, weekly and monthly review of operations reports to ensure exceptions are acted upon or escalated within acceptable time frames.
Approve new accounts in line with KYC procedures.
Ensure correct and accurate completion of all customer instructions and approve them for processing at central operations.
Manage operational risk and ensuring compliance with controls.
Implement audit recommendations pertaining to all the departments under the Branch operation’s jurisdiction.
Review and/or monitor transactions i.e. withdrawals, deposits, transfers and ensuring that any money laundering and fraudulent activities are identified.
Proactively monitor accounts to avoid excesses and reviewing overdrawn savings accounts and non-borrowing current accounts, in addition to following up with customers as per the prescribed procedure guidelines.
Review Inter Branch transactions report and ensure that the entries initiated by other Branches are bona fide and all outstanding items are reconciled and applied accordingly.
Review suspense GL Accounts; Holdover and Transit GL accounts on a regular basis to ensure that entry items are reversed within acceptable time frames.
Ensure availability of all service delivery channels to ensure customers are kept fully attended to and that expectations are met.
Supervise front office and Back-office operations to ensure quick turnaround time on service delivery.
Manage efficient, timely and accurate processing of customer enquiries and complaints.
Cross-sell the Bank’s products and services.
Ensure general maintenance of equipment and furniture at Branch level.

Academic Qualifications:

Bachelor’s degree in a Business-related field from a recognized institution.
CPA (K), ACCA or its equivalent.
Member of Associate of Kenya Institute of Bankers (AKIB) or its equivalent professional body.

Work Experience:

At least 5 years relevant experience.
Excellent communication and interpersonal skills.
Excellent problem solving and decision-making skills.
Excellent change management and people management skills.

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Associate, Teller (ABC, Bomet, Garissa, Green span, Karatina, Kiambu, Lamu & Machakos Branch) at I&M Bank

Kenya Operations – Nairobi, NAIROBI

Job Purpose:

The position is responsible for processing cash receipts, cash payments, cheque receipts and VAT payments as well as prepaid and multi-currency cards, credit cards and in-house cheques accurately to achieve good customer service, quick transaction turnaround time while offering the best service, mitigating the risks such as cash shortages and adhering to standard operating procedures.

Key Responsibilities:

Process customer transactions.
Process in-house cheques.
Receive outward cheques, VAT and PAYE payments.
Process card payments such as Prepaid, Multi-currency and Narada Card.
Carry out daily call backs and filing.
Cross- sell the Bank’s products.
Handle customer enquiries.
Balance cash daily in the till with the system and observe intra – day and end of day cash limits.

Academic Qualifications:

Bachelor’s degree in a Business-related course from a recognized institution.
Part completion of CPA (K), ACCA or its equivalent.

Work Experience.

At least one-year relevant experience.

Skills & Attributes

Excellent communication and interpersonal skills.
Strong planning and organization skills.
Ability to work within a team.

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Senior Associate -ICT Governance at I&M Bank

PURPOSE:

This role will drive operationalization of controls in the IT environment to improve the Risk Posture, mainly through the evaluation of effectiveness and compliance of the organization’s IT systems and processes.

PRIMARY RESPONSIBILITIES:

Review and update the IT Governance, Risk & Compliance policies and procedures.
Plan and execute Internal Control self-assessments focusing on risk management practices and regulatory requirements.
Collaborate with various teams to gather information, document findings, and follow up on the implementation of recommended controls.
Provide support to IT teams in implementing governance processes and addressing compliance requirements.
Identify and report on risks, providing recommendations for improvements for management reviews.
Take on the role of the risk champion of the department.
Drive initiatives aimed at improving processes and alignment between Risk, Compliance, Internal Control, and Technology teams.
Collaborate with various stakeholders to assess risks, monitor compliance with access policies.
Collaborate with stakeholders across the organization to ensure that IT initiatives adhere to governance standards, support strategic goals and deliver value
Assist in the Management of the IT policies, procedures and processes lifecycle, including testing, attestation, awareness, and enforcement.
Stay up to date on changes to regulatory requirements and industry standards and adapt IT governance policies and procedures accordingly.
Support all governance-mandated responsibilities, including audits, training, development of policies, and business continuity plans.
Support the enforcement of the change management policy, ensuring the risk and impact analysis are reviewed and properly documented.
Ensure all Policies and guidelines are well articulated and socialized to all ICT Team Members.

Essential Knowledge

Practical experience in working in Governance of Enterprise ICT.
Excellent relationship management skills with stakeholders, colleagues and users in pursuit of delivering high quality services whilst maintaining policy adherence.
Strong analytical skills, and able to make sense of complex and logical problems quickly.
Ability to analyse a range of information sources and to resolve potentially conflicting information and viewpoints to achieve an agreed outcome.
Flexible approach to work with a focus on delivery to deadlines and high standards.
Practical experience in service delivery environment including technical and service management exposure.

Key Critical Competencies

Business awareness;
Customer Focus
Excellent technical skills
Excellent Analytical skills
Leadership skills
Strong analytical skills and problem-solving skills;
Excellent planning skills;
High personal standards and goal-oriented;

Qualifications:

Bachelor’s degree in computer science, Information Technology, or related field required
At least 3+ years’ experience working in IT Governance.
Certifications as well as intermediate working knowledge of COBIT and ITIL v4.
CGEIT Certification | Certified in Governance of Enterprise IT-ISACA is an added advantage

Your application should reach us as soon as possible but not later than 15th February 2026.

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Manager, Assurance at I&M Bank

Job Purpose:

The holder is responsible for giving independent assurance on Governance, Risk Management and Control Processes for Banking and Non-banking subsidiaries in I&M Group, reporting to the Assistant General Manager Audit Quality Assurance Group Audit.

Key Responsibilities:

Compile the annual audit plan for each entity for approval by the board audit committees.
Undertake audits assignments from planning to reporting within the agreed timelines and communicate the audit results to the Board Audit Committees during quarterly meetings.
Tracking of audit corrective actions in accordance with the internal audit framework.
Collaborating with audit clients and various audit stakeholders to manage expectations and add value.
Undertake special audit assignments as and when required by the board and other stakeholders.
Attending Management Risk Committees for respective companies.
Support the execution of banking subsidiaries audit plans as and when requested.

Internal Auditing Competencies:

Integrates the Global Internal Audit Standards into audit engagements to ensure conformance with mandatory requirements and leading practices.
Assists with efforts to strengthen governance, management, and engagement performance processes within the internal audit function.
Uses Global Guidance to inform engagement planning and performance, ensuring alignment with leading practices.
Professional Communications – Excellent verbal and written skills for reporting findings and communicating with stakeholders.
Apply ethical principles in audit work, ensuring impartiality and adherence to professional responsibilities.
Identifies potential ethical conflicts and follows established protocols for disclosure and resolution.
Upholds confidentiality in handling sensitive information and understands the legal and regulatory implications of ethical breaches.

Professional Competences:

Independently leads audit engagements, ensuring alignment with organizational objectives and engagement risk assessments.
Engages with the board and senior management, effectively articulating risk insights and recommendations.
Communicates engagement objectives and scope in a structured and professional manner, adapting the content and format for different audiences.
Engage with management to schedule meetings with key personnel and draft agendas that enable efficient, effective discussions.
Applies active listening and negotiation techniques to manage conflicts constructively during audit engagements.
Effectively persuades management to reach agreement on the engagement’s risk assessment, objectives, scope, evaluation criteria, and work program.
Resolves conflicts by emphasizing agreement on verified data and negotiating effectively to align with organizational objectives, while maintaining objectivity.

Governance and Risk Management Competencies:

Evaluates governance structures and processes and their alignment with organizational objectives and regulatory requirements.
Assesses the effectiveness of board oversight, management accountability, and ethical governance practices.
Identifies governance-related risks and suggests improvements to governance policies and reporting.
Advises the board and senior management on governance enhancements to improve strategic decision-making and stakeholder trust.
Assesses risks related to strategy implementation, including resource allocation and external market factors.
Identifies gaps between targets for strategic initiatives and operational performance and discusses possible root causes with management.

Operational Area Competencies:

Independently leads audits of governance, risk management, and controls over accounting processes, using data analysis and sample-based audit techniques.
Independently conduct audits of controls over financial statement reporting processes, assessing adherence to IFRS, and organizational policies.
Provides recommendations for improving the effectiveness and efficiency of accounting and financial reporting processes.
Provides recommendations for enhancing HR governance, risk management, and control processes.
Evaluates IT governance, risk management, and control processes for compliance with policies and alignment with external frameworks.
Independently conducts or leads audits of risk management structures, reporting mechanisms, and responses.
Provides recommendations for enhancing risk management maturity and integrating ERM processes into organizational decision-making.
Evaluates the impact of organizational culture on ERM maturity and stakeholder engagement in risk management practices.

Academic Qualifications:

Bachelor’s degree in finance, Accounting or any other related course.

Professional Qualifications / Membership to professional bodies:

Mandatory:

Certified Public Accountant (CPA).
Certified Information Systems Auditor (CISA).

Recommended:

CIA qualifications will be an added advantage.

Work Experience Required:

Over six (6) years in a similar role in a similar sized organization.

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Associate, Operational Risk Management at I&M Bank

Associate, Operational Risk Management

Risk & Compliance – Nairobi, Nairobi

Job purpose:

The primary purpose of this role is to assist in implementing a comprehensive operational risk management framework.

The role holder will play a crucial part in identifying, measuring, mitigating, monitoring, and reporting risks across various business units within the bank.

You will also perform independent reviews and control validation tests to assess controls’ adequacy, ascertain compliance with the bank’s policies, procedures, and adherence to regulatory requirements, and highlight exceptions or violations.

Key Responsibilities:
Implement an Operational Risk Management Framework:

Support the Implementation of an Operational Risk Management Framework that is consistent with the Group Enterprise Risk Management Framework (policies and procedures).
Support the implementation of Operational Risk Management digital (Automation) and automation strategy.

Governance:
Policies and Procedures:

Participate in the annual review of risk procedures in liaison with the Assistant, Manager Risk and Compliance, and Manager, Enterprise risk.
Participate in the review of business procedures/processes to identify areas of potential improvement or weakness in risk management controls.
Follow up on unit procedure reviews with unit risk champions.

Unit Operational Risk and Compliance Committee:

Support and participate in the Unit Operational risk and Compliance committees for business units across the bank with the respective risk champions.
Support the Operational Risk Department with the collation of all UORCCO meeting Packs across the departments for record-keeping purposes and follow up on open action plans.

Reporting:

Support the preparation of reports for Management and the Board through the collation of data required for the same.

Risk & Control Self-Assessment Register (RCSA):

Coordinating the implementation of the Risk & Control Self-Assessment (RCSA) framework across the various Business and Support units.
Participate In the embedment of all new and emerging operational and financial risks into units’ risk registers.
Support in the Maintenance of the banks’ Risks and Controls Library by ensuring all new risks or controls across the bank are maintained in the risk library.
Review & follow up on the unit’s quarterly Risk and control self-assessments to identify top risks, control gaps, issues raised, and track for closure.
Identify thematic risks across units, escalate to respective stakeholders, recommend mitigating controls, and follow up to ensure closure.

Key Risk Indicators (KRI):

Participate in the designing of the Bank’s Key Risk Indicators framework (KRIs).
Responsible for the Maintenance of the bank KRI Library by ensuring all KRIs identified are maintained in the KRI library.
Review Key Risk Indicators (KRI) reports from respective units and report any outside approved tolerance limits i.e. exceptions for follow-up and action planning.
Participate and support the risk owners to define key risk metrics for operational risk within the Business and Support functions.

Incident Reporting and Loss Data Management:

Support the Implementation of the incident management and loss data reporting framework.
Follow up, track, and analyze risk incidences across the business units to ensure proper identification of root cause and follow up on the implementation of comprehensive action plans/measures to close loopholes by respective business units.
Monitor the Operational Loss Database to monitor operational losses and their respective root causes while Reconciling the Loss data report against the incident report to ensure completeness and comprehensive loss reporting.
Participate in the validation of reported operational incidences and exceptions, perform root cause analysis, and recommend opportunities for improvement of the process/system.

Control Testing/Assessment:

Participate in developing Control testing checklists in Business units as per control Testing procedure.
Actively participate in carrying out independent Control testing at Business units, to ensure that policies and procedures are effectively implemented, discuss the test results with the business teams, and follow up on closures of the action plans.
Follow up with business units to update risk registers accordingly after control testing findings to reflect the unit’s control environment.
Through the process, identify control gaps, debrief the business units, and agree on action plans to close the gaps.
Assisting in following up for closure/management of Key Risk matters arising from the Control Testing exercise across the Bank.

Training and Awareness:

Assisting in the preparation of Operational Risk training modules for the bank employees.
Raise awareness and provide training for bank employees on Operational risk policies and procedures.
Raise awareness by championing the same through newsletters, and direct email communication to the business risk champions.

Audit:

Participate in the review of all Internal reports to extract relevant risk & control information for use in reporting and remediation.
Follow up with units on the resolution of all associated Internal Audit recommendations post-audit issues.

New Product Development and Project Assessment:

Assist and provide guidance role on Operational Risk matters in products, projects, or new developments.
Participate in carrying out Risk assessments for project change initiatives and process reviews.

Academic Qualifications:

Bachelor’s degree in a Business-related field from a recognized institution.

Professional Qualifications / Membership to professional bodies/ Publication:

CPA (K), CIA, CSIA, FRM, GARP, PRMIA, or CFA certification.

Work Experience Required:

At least a year (1) of relevant experience in a similar sized organization.

Competencies:

Planning & Organizational skills.
Analytical skills and attention to detail.
Strong oral and written communication skills.
Interpersonal skills to manage stakeholders at all levels.
Ethics and integrity.
Excellent judgment and analytical abilities and impeccable integrity.
Strong commercial awareness and an ability to connect to business goals.

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Manager, Information Systems Audit at I&M Bank

Manager, Information Systems Audit

Internal audit – Nairobi, Nairobi

Job Purpose:

The role holder is responsible for delivering the annual Information Systems (IS) audit plan, with a focus on integrity, confidentiality, and availability of information. This includes evaluating the effectiveness of security controls and ensuring compliance with both internal policies and external regulatory requirements.

The role also ensures adequate assurance coverage of IS-related risks across the bank’s entire technology infrastructure, in alignment with Governance, Risk, and Compliance (GRC) frameworks. The role holder also advises the Deputy General Manager, Internal Audit, on audit coverage, emerging risk trends, and the maturity of control environments.

Key Responsibilities:

Provide input to the Deputy General Manager, Internal Audit, in preparing the annual audit plan for approval by the BAC. This is through review of prior audit reports, incidents within the consulting areas, financial performance, risk areas in projects, products, strategy, and areas specially requested by process owners.
Review work done by the team in planning, such as document review, prior reports, data analysis, walkthroughs, risk assessments, and all related planning items.
Review the audit planning memo for target assignments to determine that all relevant planning bases have been covered as per the audit planning manual.
Prepare an audit planning memorandum and obtain agreement from the Deputy General Manager, Internal Audit, on the audit objectives, audit methodology, and scope of work, and key risk areas for review on each assignment.
Evaluate audit tests prepared and ensure they address identified risks and will achieve the desired audit objectives. Continuously monitor the tests for efficiency and effectiveness.
Perform quality assurance to ensure that all evidence and working papers meet the standards required to support audit findings, root causes, risks, recommendations, and conclusions.
Monitor the audit progress and timescale per the planning memo. Assess with the team, areas of improvement on the effectiveness and efficiency of the audit procedures.
Lead / Conduct special audits, including reviews of functions undergoing significant change, and draft suitable audit reports.
Ensure that key weaknesses and existing or potential risks are highlighted and well-presented before final report approval and issuance.
Engage audit clients to establish correct root causes and establish relevant management actions.
Present IS audit findings and assurance reports to relevant stakeholders, coordinate post-audit surveys, and support special audits involving information systems.
Lead the follow-up on post-exit clarifications and status of management actions.
Assess training needs in consultation with the team and with agreement with the Deputy General Manager, Internal Audit, assign appropriate learning programs.
Serve as an ongoing subject matter expert on information security controls and technologies.

Academic Qualifications:

Bachelor’s in information systems / computer science / IT / Business-related field, or equivalent.
Master’s (MBA, MSc Information Systems/ Information Security / IT/ IT-related field (added advantage).

Professional Qualifications / Membership to professional bodies/ Publication:
Professional Qualifications:

Certified Information Systems Auditor (CISA) – required.
One (1) of: CISM/ CRISC/ CGEIT /CIA /ISO/IEC 27001 Lead Auditor or Lead Implementer/ CISSP.
CIAQA / CCNA/ CPA /CEH / CHFI (added advantage).

Membership Affiliations:

Information Systems Audit and Control Association (ISACA).
Institute of Internal Auditors (IIA).

Work Experience Required:
Over Seven (7) years’ relevant experience with over a year in a management role in a similar-sized organization.
Competencies:

Planning & Organizational skills.
Analytical skills and attention to detail.
Strong oral and written communication skills.
Interpersonal skills to manage stakeholders at all levels.
Ethics and integrity.
Excellent judgment and analytical abilities, and impeccable integrity.
Strong commercial awareness and an ability to connect to business goals.
Banking Knowledge.
Strong understanding of enterprise, technology, and operational risk management.

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Senior Associate, Enterprise Fraud Risk at I&M Bank

Job Purpose:

This role will involve supporting the implementation of strategies and procedures to monitor and mitigate fraud across the enterprise, particularly focusing on the prevention, detection and investigation of fraud across all bank channels including digital, card, merchant, and alternative banking channels. The associate will work under the guidance of the Manager fraud risk management.

Key Responsibilities:

Monitor all transactions for signs of fraudulent activity, maintaining and operating fraud detection systems and tools.
Collect and analyze data related to all transactions to identify potential fraud risks and interpret data patterns and trends.
Prepare initial reports on suspicious activities for further investigation and maintain accurate records and documentation of fraud monitoring activities.
Identify and evaluate risks associated with card products, such as credit cards, debit cards, prepaid cards and ecommerce.
Analyze trends and patterns in all channels’ usage to anticipate potential risks.
Develop and update risk models to predict and manage fraud risks.
Ensure card services comply with relevant laws, regulations, and standards (e.g., PCI-DSS for card security).
Stay informed about regulatory changes and adapting risk management strategies accordingly.
Work with compliance teams to prevent money laundering and other illegal activities through card transactions.
Work collaboratively with other departments, such as IT and customer service, call centre, cards operations to gather information and enhance fraud monitoring processes.
Participate in cross-functional meetings and discussions related to fraud risk.
Adhere to fraud risk policies, procedures, and card scheme requirements.
Assist in the technical aspects of fraud detection tools, including basic troubleshooting.
Stay abreast of technological advancements in fraud detection and risk management.
Assist in the response to detected fraud incidents under the direction of Senior team members.
Develop educational materials and programs to inform customers about safe card usage and fraud prevention.
Provide support and guidance to customers affected by fraud or security breaches.

Academic Qualifications:

Bachelor’s degree in relevant fields such as Finance, Criminal Justice, or Information Technology.

Work Experience:

At least three (3) years’ experience working in risk management of a financial services/Fintech (preferred), payments or technology (growth) company.
Professional / Technical Qualifications / Diplomas:
Certified Fraud Examiner (CFE), Professional Certified Investigator (PCI) or other similar qualifications.

Key Skills & Competencies:

Demonstrated interest in fraud risk management, financial crime prevention, and payments.
Strong analytical capability with excellent attention to detail.
Understanding of banking operations is an added advantage.
Ability to learn quickly and consistently follow established processes and procedures.
Effective communication skills and a collaborative approach to teamwork.
High levels of integrity, professionalism, respect and confidentiality.
Proficiency in Information Technology, with the ability to work confidently with digital systems and tools.
Basic understanding of fraud risk management, particularly in card and merchant transactions.

Your application should reach us as soon as possible but not later than 6th February 2026.

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Senior Associate, Cash Management Sales – Transactional Banking at I&M Bank

Transactional banking – Nairobi, Nairobi

Job Purpose:

The role is responsible for enhancing Transactional Banking Revenue by identifying specific opportunities for offering cash management solutions covering collections, e-payments, liquidity management, channel services -mobile and connectivity products to customers in partnership with relationship management teams

The role-holder will be responsible to grow new to bank revenue and improve product/market penetration over the assigned portfolio of clients.

To strengthen relationships with clients by positioning extraordinary value-added products to their businesses based on their cash management solutions needs around collections, e-payments and liquidity management.

Own assigned products, manage them and the delivery of end-to-end allocated product objective including reporting financial and non-financial performance, enhancement of the products capabilities, future product strategies and oversight of risk and governance, implementation of the balance sheet strategy.

Key Responsibilities:
Business Development:

Responsible for managing and growth of Non-Funded Income (NFI), Current and Savings Account (CASA) and digital transactions and revenue.
Increase market penetration and share of wallet for assigned portfolio and identified clients through sales of Transactional Banking solutions.
Increase Banks penetration in new & existing digital products to the customer in the assigned portfolio.
Identify opportunities for new/incremental business with bank clients and work with the relevant stakeholders to turn these opportunities into revenue for the bank.
Reviewing cash management revenue lines movement and raising any income leakage noted with finance team.
Recommend products / services with a clear understanding of client need.
Ensure overall attainment of all cash management sales target in portfolio measured by closed deals.
Manage prospect qualification, customer calls/negotiation, solution presentations and solution-based proposals and implementation.
Responsible for new business growth (revenue, pipeline and balance sheet) and client servicing solutions to build long term relationships.
Develop jointly with the Relationship team a local product and sales strategy to meet objectives in line with the Transaction Banking strategy.
Review client’s ecosystem in terms of cash management, to create opportunities with their anchors-buyers-suppliers to benefit from the business chain.
Conduct a structured branch Training and RM training program.
Visit in alignment with business development strategy, pipeline conversion and new or incremental business opportunity. This can be done jointly with the segment RMs/BMs/RO’s.
Ensure an expected wallet share of the company business is maintained within the bank.
Create, manage and own a cash pipeline from initiation to revenue realization.

Implementation & Client Service:

Conduct post sales training and support. Ensure clients are utilizing the solutions immediately for revenue realization and assurance.
Consistently promote the bank’s channels and product capabilities.
Confer with implementation team to confirm solution’s capability to avoid missell.
Dealing with everyday corporate and BB need and the intricacies around those products and services to ensure seamless service delivery to the clients.
Maintain a detailed and an up-to-date knowledge of the bank’s comprehensive integrated channels capabilities and their application to client needs and use this knowledge in structuring solutions.
Frequently review client’s satisfaction with solutions provided within the quarter as an after-sales service check to strengthen relationship and contentment.
Own follow up with implementation team for all customers who need integration and/or training-based solutions in the best interest of the customer and the bank.
Adhere to agreed SLAs with clients and escalate if challenges are faced.
Support and guidance to other internal stake holders of transactional products.
Other initiatives like product promotional campaigns, training and seminars & service standard development.
Ensure fees are collected accurately.
Ensure development of a proactive customer requirement approach and creativity to develop innovative communication in order to penetrate and increase market share.

Digitization:

Migrate manual transactions done at the branch to digital channels and achieve digitization/digital transactions KPI for assigned portfolio.
Responsible for digital adoption and increase of digitally active clients in the assigned portfolio.
Drive digital channels to customers of the assigned portfolio.
Drive collections and payments integrations and meet overall target for digitally integrated customers and partnerships.
Ensure all integrations in the assigned portfolio are generating maximum revenue.

Data & Analytics:

Continually analyze and monitor digital channel utilization on portfolio and liaise with implementation teams to drive utilization for the top and bottom clients in portfolio on a quarterly basis.

Risk management:

Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML/CFT policies & procedures.

Academic Qualifications:

Bachelor’s Degree in a Social Science or related field.

Work Experience:

A minimum of 2 years’ relevant work experience.

Skills and Competencies:

Presentation skills.
Interpersonal and Communication skills.
Entrepreneurial.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
Project Management Skills.
Proven knowledge in all Transaction Banking products.
Sound Knowledge of e-payments, collection and liquidity management platforms.
Basic knowledge of bank’s ICT platforms.
Basic knowledge on how to review balance sheets and P&L.

Assistant Manager, Debt Recovery at I&M Bank

Credit – Nairobi, Nairobi

Job Purpose:

Overall responsibility for the delivery of recovery strategies to a portfolio of Asset Finance (Hire Purchase) & other loan accounts experiencing financial distress.

Responsible for determining the objectives, strategies and actions that need to be adopted to address business-risk issues, reduce the Bank’s risk, and achieve managed exit/recovery solutions so that the bank realizes the maximum return in the shortest possible time.

Responsible for a portfolio made up of fast depreciating & highly moveable assets, thus a need to ensure prompt & speedy strategies & actions to recover debt.

Ensure that the bank does not incur losses in terms of non- performing loans under the bank’s portfolio. This is achieved through constant engagement with bank’s branches and customers whose accounts are already in the NPA category &/or regularly under Watch categories with arrears &/or excesses.

The job entails a balance between safeguarding customer relationship and the need to ensure recovery of outstanding debt with minimal delays.

Ultimately responsible for all classified non-performing accounts.

Acts as a point of contact for the Debt Recovery team in the various Credit, NPA forums to discuss specific problem cases, trends and recommend solutions or strategies that can inform future lending policies.

Key Responsibilities:
Debt Management and control:

Lead detailed negotiations with customers, sometimes in conjunction with Relationship Managers, regarding debt settlement and implementation of debt settlement proposals.
Lead proactive formulation and implementation of strategies on managed exits/recoveries.
Manage relationships with customers in a manner which, through professional communication of often uncomfortable messages manages customer satisfaction and enhances the I&M brand.
Prepare and submit necessary returns to the local regulatory authorities and Head Office on impaired debts
Ensure that the necessary approvals are obtained as per the delegated approval matrix for strategies and expenditure whenever necessary.
Prepare and submit required reports to the BCC, NPA & CRMC Committees in a timely manner and working on provisions.
Ensure data integrity & quality control of facilities is maintained.
Prepare summons instructions to external lawyers, valuers, auctioneers and other professionals to manage recovery of debts through the courts & professionals, including disposals of debtors’ assets.
Manage relationships with external service providers such as receivers, liquidators, repossesses, valuers, auctioneers, lawyers, debt collectors, etc who provide services in relation to Debt Recovery.

Risk & Control Objectives:

Process the recovery of debts whilst ensuring compliance with local legal, regulatory requirements and the bank’s internal procedures.
Ensure satisfactory Internal or External Audit Reports.
Ensure satisfactory Conformance assessments.
Ensure Impairment Management and MI Reporting is produced accurately and on time.

Academic Qualifications:
Bachelor of Commerce, Specialization in Accounting
Professional Qualifications:

Diploma in Credit Management.
CPA (preferred)
Professional Banking qualifications (e.g. ACIB)

Work Experience:

Experience in both corporate relationship management and credit risk analysis.
Experience in dealing with senior management of corporate entities.
Good knowledge of the local legal system, insolvency law and security issues, and the options available to the Bank.

Skills and Attributes:

Good credit risk skills
Effective communicator.
Excellent negotiation and influencing skills.
Good relationship management skills.
Strong commercial awareness.
Good interpretation and decision-making ability.
Strong analytical and numerical skills.
Strong communication and report writing skills.
Good knowledge of Microsoft Excel and other spreadsheet/database applications.
Strong planning, coordination and time management skills.

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Senior Manager, Financial Risk & Model Risk Management at I&M Bank Kenya

Senior Manager, Financial Risk & Model Risk Management

Risk & Compliance – Nairobi, NAIROBI

Job Purpose:

Lead Market, Liquidity, IRRBB and Balance Sheet risk frameworks, while also overseeing financial model governance, validation and performance assurance.
This role is suited for a specialist with strong quantitative skills, treasury product knowledge and a proven ability to ensure robust modelling and regulatory risk compliance, including ICAAP and ILAAP.

Key Responsibilities:

Financial Risk Governance & Implementation:

Lead and enhance Market, Liquidity and Balance Sheet Risk policies and frameworks.
Ensure effective financial risk oversight across Treasury, ALM and Risk functions.
Drive regulatory alignment with risk appetite, internal frameworks and supervisory guidelines.
Support implementation and optimization of risk systems, analytics tools and datasets.
Lead and support financial risk components in ICAAP and ILAAP preparation, documentation and annual reviews.
Participate in risk methodology upgrades, regulatory projects and Treasury system enhancements.

Financial Modelling & Model Risk Management:

Lead model development, calibration, back-testing and enhancement for Market and Liquidity Risk.
Oversee the end-to-end model lifecycle including validation and retirement decisions.
Establish model governance standards and ensure full documentation and model traceability.
Perform independent model assessments to evaluate accuracy, assumptions and limitations.
Monitor model performance, usage controls and ensure prompt remediation of model weaknesses.
Ensure adherence to model governance policies, audit expectations and regulatory model guidelines.

Risk Identification, Measurement & Quantitative Analysis:

Independently analyze and assess balance sheet structure, funding maturity gaps and interest rate sensitivities.
Model liquidity gaps, behavioral assumptions and IRRBB metrics.
Assess FX and rate volatility impacts on capital, earnings and market value.
Conduct independent valuation reviews and assess treasury P&L attribution.
Lead design and execution of stress tests, scenario analysis and risk simulations.
Provide quantitative insights to ALCO, Executive Management and Treasury stakeholders.

Risk Monitoring, Reporting & Decision Support:

Monitor daily market and liquidity exposures and evaluate early-warning signals.
Produce high-quality reports for ALCO, Executive Committees, Board and Regulators.
Track risk appetite utilization relating to liquidity, funding and market risk limits.
Enhance risk dashboards, reporting automation and visual analytics capability.
Analyse key P&L drivers and explain market movements affecting the balance sheet.
Provide forward-looking risk commentary, scenario outcomes and emerging risk insights.

Academic Qualifications:

Bachelor’s degree in finance, Mathematics, Economics, Statistics, Actuarial Science or related field.
Professional certification such as FRM, CFA, PRM, CQF is an added advantage.

Experience & Technical Skills:

7+ years’ experience in Market, Liquidity or Balance Sheet Financial Risk within banking.
Experience in ICAAP and ILAAP contributions, stress testing and supervisory reporting.
Strong modelling skills with hands-on financial model development or validation experience.
Proficiency in analytical tools such as Excel (advanced), Python, desirable.
Strong knowledge of ALM concepts, IRRBB, liquidity metrics and treasury valuation.
Excellent analytical thinking, communication and reporting ability with attention to detail.

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Associate, Talent Acquisition at I&M Bank

Associate, Talent Acquisition

Human Resources – Nairobi, Nairobi

Job Purpose:

The role holder is responsible for supporting the development and execution of the recruitment plan and management of the recruitment process in liaison with the Assistant Manager, Learning, Leadership & Talent.

Key Responsibilities:

Post job openings across various platforms to attract suitable candidates, ensuring a diverse and qualified pool.
Compile concise summaries of shortlisted candidates, highlighting relevant qualifications, experience, and skills for efficient evaluation.
Maintain a comprehensive record of recruitment activities, providing regular updates to stakeholders on progress and status.
Utilize and understand recruitment technology systems i.e. Adrenalin, Bamboo, Taleo etc.
Communicate with candidates, providing clear details about interview schedules, locations, and required documents.
Ensure timely distribution of interview packs to panelists containing essential documents like interview guides, candidate applications, and role descriptions.
Collect and consolidate feedback from interview panelists, creating comprehensive interview summaries for successful candidates and respectful rejections for others.
Draft and prepare offer letters for selected candidates, aligning terms and conditions with organizational policies.
Act as a point of contact and build influential candidate relationships during the recruitment process.
Onboarding Management: Oversee the smooth onboarding process for new hires, facilitating their integration into the company culture and operations.
Monitor and manage probationary periods and contract durations, ensuring timely follow-ups and appropriate actions.
Manage the confirmation process for employees nearing the end of their probationary period, ensuring evaluations are completed and confirmations are executed within deadlines.
Support in maintaining a database of potential candidates for future vacancies and proactively engage with passive candidates.
Utilize data and analytics to improve recruitment processes and ensure a positive candidate experience.
Support in building and maintaining a strong employer brand to attract potential candidates and enhance the company’s reputation in the job market.
Any other duties as agreed from time to time.

Academic Qualifications:

Bachelor’s degree in human resources, Law, Social Sciences, or Industrial Psychology.

Professional Qualifications / Membership to professional bodies/ Publication:

CHRP Qualification/IHRM membership will be an added advantage.

Work Experience:

Over two years of relevant experience in a similar role in a similar organization.

Competencies:

Planning & Organizational skills.
Analytical skills and attention to detail.
Strong oral and written communication skills.
Interpersonal skills to manage stakeholders at all levels.
Ethics and integrity.
Excellent judgment and analytical abilities and impeccable integrity.
Learning design and facilitation.
Strong commercial awareness and an ability to connect to business goals.
Topical and in tune with the latest Talent & L&D trends across the market.

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Business Manager to COO at I&M Bank

Business Manager to COO

COO’s Office – Nairobi, Nairobi

Job Purpose:

The Business Manager to the COO is a senior strategic support role responsible for driving execution of the COO’s priorities across the Bank.
The role ensures timely delivery of critical initiatives, tracks performance against agreed deliverables, and prepares high-quality Board and Executive Committee materials.
The job holder will act as a trusted advisor and deputy to the COO, providing insight, analysis, and coordination across multiple business units.
This role demands a highly capable professional with extensive banking sector experience, strong consulting/strategy expertise, and advanced technical skills (Microsoft Office Suite, AI tools, data analysis).

Key Responsibilities:

Strategic Support & Coordination:

Partner with the COO to execute the Bank’s strategic agenda and transformation programmes.
Track deliverables across business units, ensuring timely follow-up, risk identification, and resolution of blockers.
Provide structured briefings, talking points, and high-quality presentations for Board, Exco, and regulator engagements.
Deputize for the COO in internal and external meetings as required.

Business & Performance Management:

Develop frameworks and dashboards to monitor execution of COO priorities.
Drive cross-functional alignment, ensuring initiatives are delivered to scope, quality, and budget.
Prepare performance reviews, financial and operational analysis, and executive reports.

Process & Efficiency Enablement:

Coordinate COO Office operations including meeting preparation, follow-up, and tracking of action points.
Streamline workflows and optimize use of technology, including adoption of AI, automation, and digital productivity tools.

Stakeholder Engagement & Influence:

Serve as a key liaison between the COO and business units, enabling clear communication and alignment.
Influence outcomes across teams without direct authority by applying strong interpersonal and empathy skills.
Build trusted relationships with internal and external stakeholders (Board members, regulators, auditors, strategic partners).

Academic Qualifications:

Bachelor’s degree in business, Economics, Finance, or related field (MBA or equivalent postgraduate degree strongly preferred).

Professional Qualifications / Membership to professional bodies/ Publication:

Formal training in strategy, consulting, and finance essential.
Certification in project management desirable (e.g., PMP, Prince2, or equivalent).

Work Experience Required:

Minimum of 10 years’ experience in the banking industry, with a blend of line and project/strategy roles.
Prior experience in management consulting, corporate strategy, or transformation functions is essential.
Demonstrated track record of influencing senior stakeholders and managing cross-functional initiatives.

Competencies:

Strategic thinking, analytical ability, and strong problem-solving skills.
Exceptional oral and written communication, with ability to prepare crisp executive outputs.
High emotional intelligence, empathy, and influencing without authority.
Strong understanding of technology, systems, architecture and associated trends.
Strong organizational and execution focus with attention to detail.
Adept at leveraging digital tools, AI, and data to drive efficiency.
Deep understanding of banking operations, regulatory context, and market trends.
Expertise in Microsoft PowerPoint and Excel at an advanced level.
Exposure to AI, data analytics, and prompt engineering strongly preferred.

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Automation Engineer (Intelligent Automation) at I&M Bank

Automation Engineer (Intelligent Automation)

Job Purpose:

The Automation engineer will design, develop, deploy, and support intelligent automation solutions across the Bank, enabling operational efficiency, risk reduction, and improved customer experience.

The role will work closely with reengineering team, business units, IT, risk, and operations to translate prioritized processes into secure, scalable, and compliant automation solutions.

This role is suited to an experienced automation professional with strong hands-on RPA development capability, a code-first mindset, and exposure to regulated environments such as banking, financial services, telecoms, or insurance.

Key Responsibilities:

Automation delivery and technical execution:

Design, develop, test, deploy, and maintain end-to-end automation solutions using UiPath, Microsoft Power Automate, and Python.
Build scalable, reusable, and maintainable automation components and frameworks.
Integrate automation solutions with core banking and enterprise systems, APIs, databases, and third-party services.
Support automation deployments across development, test, UAT, and production environments using appropriate release and change controls.

Process discovery and value realization:

Collaborate with process reengineering and business teams to identify, assess, and prioritize automation opportunities.
Conduct feasibility assessments and contribute to automation sizing and ROI estimation.
Define automation success metrics and monitor post-implementation performance and benefits realization.

Governance, risk and compliance:

Design automations with strong auditability, logging, exception handling, and traceability in line with banking and regulatory requirements.
Ensure adherence to automation standards, security policies, access controls, and segregation of duties.
Support internal and external audits related to automated processes and systems.

Intelligent automation and innovation:

Integrate RPA solutions with workflow and orchestration platforms (e.g., Power Automate, n8n) where applicable.
Explore and pilot intelligent automation and AI-assisted use cases (e.g., decision support, document processing) under controlled and governed environments.
Stay current with emerging automation and AI technologies and recommend practical innovations aligned to bank strategy.

Capability building and collaboration:

Contribute to the development of automation standards, documentation, and best practices.
Mentor junior automation engineers and support the growth of internal automation capability.
Work closely with IT, Architecture, Information Security, Risk, and Operations teams to ensure solution alignment and stability.

Academic Qualifications:

Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
Professional Qualifications / Membership to professional bodies/ Publication:
Proven hands-on experience delivering production-grade automation solutions using UiPath and/or Microsoft Power Automate.
Desirable:

UiPath Certified RPA Developer (Associate or Advanced).
Microsoft Power Automate RPA Developer Associate (PL-500).
Python certification or equivalent demonstrated experience.
Exposure to workflow tools such as n8n.
Exposure to AI or intelligent automation frameworks (e.g., LangChain).

Work Experience Required:

3–6 years’ hands-on experience in RPA and workflow automation development.
Strong experience with UiPath Studio/Orchestrator and/or Microsoft Power Automate.
Proficiency in Python scripting for automation logic, integrations, and utilities.
Experience working in banking or other regulated environments (financial services, fintech, telecoms, insurance).
Experience integrating automations using REST APIs, JSON, XML, databases, and file systems.
Exposure to core banking or payments platforms (e.g., Infosys Finacle, OpenWay Way4) is an advantage.
Familiarity with cloud and hybrid environments (e.g., Azure, AWS).
Experience working in Agile delivery environments and with DevOps or CI/CD concepts is desirable.

Competencies:

Strong understanding of RPA governance, security, exception handling, and performance optimization.
Solid grasp of operational risk, compliance, and control considerations in automation.
Strong analytical and problem-solving skills.
Excellent stakeholder engagement and communication skills.
Ability to translate business requirements into robust technical solutions.
High attention to detail and commitment to quality and stability.

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Risk & Compliance Assistant at HEVA Fund

Risk & Compliance Assistant

Submission deadline: 23rd January 2026
Applicants must be based in Kenya

Introduction

Since 2013, HEVA Fund has generated insights, rolled out investments, and innovated financial models that support the growth of the creative economy in East Africa. HEVA has directly supported over 20,000 creative practitioners and invested in hundreds of creative enterprises, contributing to sustainable livelihoods and sector-wide impact.

As HEVA continues to grow its investment and grant-making activities, the organisation remains committed to strong risk management, regulatory compliance, and donor accountability.

Role Purpose

The Risk and Compliance Assistant will support the implementation and continuous strengthening of HEVA Fund’s risk management and compliance framework. The role contributes to ensuring adherence to regulatory requirements, donor obligations, and internal policies, while supporting effective risk identification, monitoring, and mitigation across the organisation and its programmes.

Key Roles and Responsibilities

1. Risk Management & Internal Controls

Support the review, updating, and maintenance of organisational and programme-level risk registers, including identification and documentation of emerging risks.
Assist in reviewing internal controls to identify potential gaps or weaknesses and propose practical system and process improvements.
Support ongoing monitoring of operational and programmatic risks and escalate issues as appropriate.

2. Compliance & Regulatory Support

Assist in ensuring compliance with applicable laws and regulations, including but not limited to Anti-Money Laundering (AML) and Data Protection requirements.
Support compliance testing for new products, initiatives, or programme features, documenting compliance gaps and recommending corrective actions.
Assist in maintaining compliance documentation, registers, and audit trails.

3. Due Diligence & Onboarding

Support onboarding of programme participants, partners, and counterparties by applying appropriate Customer Due Diligence (CDD) measures.
Assist in conducting onboarding and ongoing due diligence reviews in line with internal policies and donor expectations.
Support transaction monitoring to help identify unusual or potentially fraudulent activities and flag them for further review.

4. Donor Compliance & Reporting

Assist in ensuring adherence to donor requirements, contractual obligations, and reporting standards.
Support documentation and record-keeping required for donor audits, reviews, and compliance checks.

5. General Support

Provide research, reporting, and administrative support to the Risk and Compliance function.
Participate in internal reviews, trainings, and process improvement initiatives related to governance, risk, and compliance.

Qualifications, Skills, and Experience

Bachelor’s degree in Law, Finance, Accounting, Audit, Risk Management, or a related field.
At least 1 year of relevant experience in risk management, compliance, audit, legal, financial services, or a related function.
Strong understanding of compliance concepts, internal controls, and risk management principles.
Familiarity with regulatory requirements such as AML and Data Protection is an added advantage.
Excellent verbal and written communication skills.
High attention to detail with the ability to document processes clearly and accurately.
Ability to work effectively in a fast-paced and evolving environment.
Proactive, flexible, and solutions-oriented approach to work.
Strong organisational and time management skills.
Demonstrated high ethical standards, integrity, and respect for confidentiality.

How to Apply

Interested candidates are invited to submit their detailed résumé to hr@hevafund.com on or before Friday, 23rd January 2026 at 1400 hrs.

Please indicate “Risk & Compliance Assistant” as the subject line of your email application.

Due to the volume of applications we receive, we will only contact candidates who are selected for further consideration. We appreciate your understanding and interest in this opportunity.

Product Support Lead at I&M Bank

Product Support Lead

Digital Business – Nairobi, Nairobi

Job Purpose:

This role is responsible for overseeing the support function for digital banking products and services, ensuring seamless customer experiences and efficient issue resolution.

The role involves managing the Product Support Officers, collaborating with cross-functional teams, and driving continuous improvement in product support processes.

The Lead will ensure that customer issues are resolved promptly and that the team is equipped with the necessary skills and tools to deliver exceptional support.

Key Responsibilities:
Financial:

Monitor and ensure cost-effective support processes that minimize operational losses.
Improve efficiency in support operations to reduce downtime and enhance revenue generation.

Customer:

Champion digital banking and determine opportunities for improving business processes through automation.
Oversee customer issue resolution for digital banking products, ensuring prompt and satisfactory outcomes.
Provide customer support for queries associated with Digital Business concerns, including but not limited to process, system, data management, and underwriting decisions.
Drive initiatives that enhance customer experience through automation and process improvements.
Ensure seamless adoption of new digital products, services, and feature enhancements.

Internal Processes:

Conduct regular sanity checks on the day-to-day operations of digital business solutions through an effective exception monitoring framework, ensuring resolution within stipulated SLAs.
Develop and implement efficient product support frameworks and escalation procedures.
Oversee transaction monitoring, reconciliation, and operational controls to minimize risks and losses, including loan disbursements, loan repayments, fee collection, and applications processed through digital channels.
Work closely with internal stakeholders and external vendors on validation of executed change processes concerning Business Policy Rules and system enhancements.
Participate in System User Acceptance Testing (UAT) and validate new products and system enhancements before deployment.

Enablers:

Lead and manage the Product Support team, ensuring high performance and adherence to SLAs.
Provide training and development programs to enhance team capabilities.
Collaborate with internal and external stakeholders, including ICT, Compliance, Legal, and external vendors, to improve support processes and system functionality.
Maintain accurate documentation and reporting on customer interactions, issue resolution, and support performance metrics.
Offer business unit support and training in all bank Digital Business Solutions.
Provide ongoing training to bank staff on new systems, products, and policy updates.

Key Responsibilities:

Overseeing the budget and resources allocated to product support functions.
Ensuring the execution of efficient and effective support processes.
Managing contractual relationships with key vendors and service providers.
Ensuring adherence to all regulatory and compliance requirements in product support operations.

Academic Qualifications:

Bachelor’s degree in a relevant field (e.g., Business, IT, Finance).
Professional Qualifications / Membership to professional bodies/ Publication
Relevant professional certifications in digital banking or IT support will be an added advantage.

Work Experience Required:

Minimum of 5 years of experience in customer support, preferably in the banking sector.
2-3 years’ experience in managing teams and driving process improvements.
Strong knowledge of digital banking products and core banking systems.

Competencies:

Leadership and team management skills.
Problem-solving and analytical thinking.
Excellent communication and stakeholder engagement abilities.
Proficiency in support ticketing systems and CRM software.
Strong time management and ability to work under pressure.
In-depth knowledge of Central bank Prudential and Risk Guidelines.

Your application should reach us as soon as possible but not later than 27th January 2026.

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Investment Advisor, Coast Region at I&M Bank

Job Purpose:

The Job holder will assist the Assistant General Manager (AGM) – Investment Advisor –Wealth Management, to enhance business growth, drive initiatives that increase client value and income for the unit.

The role will be located in Mombasa, and the role holder will be responsible for business growth within the Coastal region of Kenya.

Key Responsibilities:

Origination of advisory transactions.
Assist in the evaluation and processing of new investments for clients.
Liaising with the AGM Investment Advisor – Wealth Management and the team to ensure successful execution of client transactions.
Assist in the preparation of investment strategies, annual plans and policies.
Support in the communication of the wealth management philosophies, vision, process and delivery to team members, clients and prospective clients.
Increase the visibility of the investment process both internally to investment partners and externally to clients, prospects and centre of influence.
Develop, recommend and execute the investment objectives, risk tolerance and strategies for the client portfolio.
Oversee settlement and portfolio reporting.
Develop the Investment Policy Statement for clients and prospects.
Prepare commentaries to be distributed to clients.
Conduct and prepare due diligence reports for off-shore funds and managers for distribution internally and externally.
Coordinating teams of professionals including accountants and lawyers as necessary for target transactions.
Liaise with strategic partners in the execution of client transactions.
Oversee the development and training of the team and manage time constraints and deadlines while ensuring a high level of quality on all transactions.
Assist in any other administrative related assignments within the Company.
Perform other job – related duties or special projects as assigned.

Academic Qualifications:

Bachelor’s degree in economics, Finance or Business or related field.
Achievement of all CMA qualification requirements including the CISI exam.

Work Experience:

Minimum of 5 years’ experience in Wealth Management and or Investment Banking.
Demonstrated experience in wealth management theory, associated investment strategies and instruments and characteristics of various marketplaces.
Ability to prepare client and new business presentation material, including strong working knowledge of spreadsheet and presentation software.

Skills & Attributes:

Exceptional analytical and quantitative background.
Excellent written and verbal communication skills and solid research skills.
Ability to find and contact potential clients, with ability to build (or utilize existing) extensive network of potential clients and referral sources.
Outstanding interpersonal skills and ability to work across functions and levels of seniority.
Initiative – must be a self-starter, able to work independently with drive and motivation.
Prior experience in investment banking / wealth management and/or knowledge of the process and client expectations.

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Direct Sales Executive- Personal Banking at I&M Bank

Purpose:

The role will be responsible for selling the bank’s products, meeting customer needs, identifying leads and follow up, building relationships and interacting directly with customers throughout all phases of the sales process.

Key Responsibilities/Accountabilities

The Incumbent will report to the Team-leader Sales and will be responsible for:

Marketing and selling of banks products and services to potential customers
Contacting leads and setting up appointments to present bank products.
Assisting the clients in completing forms and submitting them for processing to the various branches.
Attending activations, door to doors and marketing activities that are organised to promote and sell I&M products.
Compiling regular sales reports specifying the number of sales made on daily, weekly, monthly sales quotas.
Efficient follow up on leads and consistent communication with customers to curb client complain and maintain customer satisfaction.
Cross selling to existing clientele

Person specifications

Diploma/Degree in a business-related field
Relevant work experience as a Sales Representative
Highly motivated and target driven with a proven track record in sales
Excellent selling, negotiation and strong communication skills
Prioritizing, time management and organizational skills
Ability to create and deliver presentations tailored to the audience needs
Relationship management skills and openness to feedback.
Ability to deliver excellent customer experience to ensure sustainable organic growth of ETB / NTB customers.

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Area Sales Manager, Personal Banking at I&M Bank

Job Purpose:

The position is responsible for managing and supervising the performance of personal banking sales staff (DSEs & Personal Bankers) to achieve the sales targets for the products assigned.

It also involves sales activity planning and implementation within assigned region/area, deployment of team, actual sales and performance reporting.

Key Responsibilities:
Sales Strategy & Execution:

In Collaboration with Head of Sales, develop and implement sales strategies to increase revenue and profitability by driving all product lines -Loans, CASA, NTBs, Banca, Credit Cards and other cross-selling products.
Work with the branches and scheme RMs to unlock sales in companies through sales activations and financial trainings.
Work with sales teams and Regional Managers to bring leads on new company signs ups.
Visiting potential and existing customers to present company offerings and build brand awareness and open business opportunities for the sales teams in the assigned region.
Plan for activations and drive the set targets.
Analyze customer trends and market opportunities to guide branch-level execution.

Team Leadership:

Lead, recruit, coach, and manage Personal Bankers and DSEs to ensure productivity and goal achievement.
Conduct regular performance reviews, provide feedback, and support individual growth.
Resolve team issues, motivate staff, and foster a high-performance sales culture.

Customer & Relationship Management:

Strengthen relationships with key customers and community partners to drive business.
Support customer acquisition, onboarding, and retention through quality service.
Drive brand visibility and customer engagement across all touchpoints.

Operational Support:

Guide branches effective onboarding, product education, and day-to-day personal banking processes.
Monitor performance at the individual and branch level; identify areas for improvement.
Conduct branch visits, review field activity, and document key findings.

Compliance & Risk Management:

Ensure all personal banking activities comply with AML, KYC, and CTF policies.
Maintain accurate records and ensure regulatory and policy adherence by the team.
Escalate risks or irregularities in line with bank procedures.

Collaboration & Reporting:

Work closely with branch leadership and central support teams (e.g., Product, Marketing, Risk) to align goals.
Report on personal banking performance, pipeline health, and key initiatives.
Share insights and best practices across the network to drive continuous improvement.

Key Competencies:

Recruitment of staff – onboarding and training of sales teams before deployment to branches.
Contract renewals – for contract staff (DSEs), he/she will provide recommendations for contract renewal/termination based on performance.
Marketing – planning activations across the region which involves obtaining approvals for costs to be incurred for transport/travel, printing of materials/merchandize.
Staff Hiring, Training and deployment – Onboarding and posting sales teams on need basis.
Taking disciplinary action – poor performance and other disciplinary issues.
Re-training – identifying areas of refresher training across all sales teams and other branch teams.
Performance monitoring –holding meetings for feedback generation with sales staff and support staff in performance improvement for those in PIP.

Academic Qualifications:

Bachelor’s degree in commerce, Marketing, Banking & Finance, Strategic Management or its equivalent from a recognized University.
Master’s degree is an added advantage.

Work Experience:
1-3 years in a similar role.
Required Skills:

Commercial acumen skills.
Strong leadership and team management skills.
Stakeholder management skills.
Excellent communication and presentation skills.
Strong interpersonal skills.
Operational excellence.

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Officer, End Points & Mobility at I&M Bank

Job Purpose:

The job holder is responsible for providing Level 1 (L1) technical, functional and timely support of Endpoints & Mobility across I&M Bank, for continuous business operations, and ensuring compliance.

Emphasis is on first stage resolution not requiring technical and functional issues in liaison with L2 Support.

Key Responsibilities:

Provide immediate Support to VIP Staff in a quick & professional manner.
Provide Level 1 (L1) support to users of Endpoint & Mobility Infrastructure as per SLA guidelines.
Proactively monitor and coordinate with vendors for issue resolution as per SLA guidelines.
Ensure deployed Endpoint & Mobility Infrastructure is fit for purpose eg. Desktop & Laptops Computing devices, ATMs, CDM’s, Branch QMS, Digital Signage & Forex Screens, Multi-Functional Printers, CCTV, Branch UPS etc.
Basic knowledge and proficiency in OEM/Vendor applications for the effecting delivery of services to the I&M Bank group eg ITIL and Monitoring applications –Manage Engine, SolarWinds, Vynamic ATM Monitoring and Security, among (KE) end user application services.
Support all ICT initiated & Business projects and related initiatives.
Support Business Continuity Planning / Disaster Recovery related activities.
Using available tools, regularly maintain the automation of inventory (hardware, software, system updates).
Preparation & automation of reports from Endpoint & Mobility vendor systems as required.
Provide technical input as a subject matter expert for new deployments of Endpoints and branch ICT services in line with the business specifications.

Academic Qualifications:

Bachelor’s degree in computer science, Information Systems, Information Technology or its equivalent from a recognized institution.
Professional Qualifications / Membership to professional bodies/ Publication.
Information Technology Infrastructure Library (ITIL).

Work Experience Required:

Over One (1) year of relevant experience in a similar organization.

Competencies:

Demonstrates a high level of curiosity, troubleshooting and timely problem-solving skills.
Demonstrate high levels of integrity.
Good communication and interpersonal skills.
Gaining/growing problem-solving and analytical abilities.
Experience in Enterprise Infrastructure and domain skills.
Experience in BFSI segment. Basic understanding of banking applications, technologies and best practices.
Ability to multi-task and work under pressure.
Excellent customer service skills able to exceed customers’ expectations.

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Assistant Manager – Scheme Loan Administration at I&M Bank

Job Summary:

We are seeking a detail-oriented and proactive professional to provide verification and administrative support to our Workplace Banking Schemes. The role will be responsible for processing monthly loan repayments, reconciling loan book balances against received payments, verifying invoices, and preparing arrears reports. The successful candidate will also ensure timely and accurate recovery uploads, while upholding compliance and safeguarding the integrity of the loan portfolio to support effective business decision-making.

Key responsibilities:

The Incumbent will report to the Workplace Banking Lead and will be responsible for:

Ensuring timely and accurate processing of monthly loan repayment schedules and funds application.
Performing real-time reconciliation of repayment schedules to identify dropped or under-booked loans, and engaging Scheme Loan Administration Officers for corrective action.
Preparing timely reports on dropped loans, establishing root causes, and escalating for recovery in collaboration with the Early Recoveries team.
Monitoring and following up on payments due from scheme companies, maintaining a monthly tracker of receipts and applications, and ensuring prompt reconciliation.
Escalating first-installment defaults to the Manager for timely intervention to caution early arrears.
Executing rollovers, restructures, and re-ages for qualifying check-off loans to prevent regression.
Overseeing Workplace Banking General Ledger (WPB GL) reconciliations to ensure accuracy and completeness.
Facilitating refunds, correction of misrouted funds, and other payments to maintain a nil balance in General Ledger suspense accounts.
Reconciling schedules for salary processing for the Government of Kenya.
Following up payments from existing customers who migrate to employers without a Memorandum of Understanding (MoU) to ensure continued remittance.
Ownership and follow through for resolution of customers who have disputed deductions and other queries relating to Scheme Loan administration.
Working closely with Workplace Banking Relationship Managers and Scheme Loan Administration Officers to ensure strong portfolio performance, with close monitoring of portfolio at risk (PAR) and non-performing assets (NPA).
Assisting in verifying invoices, booking templates, refunds, and reconciliations submitted by Scheme Loan Administration Officers.
Monitoring disbursement reports to identify loans not progressed for invoicing, ensuring timely resolution of risks arising from delayed clearance letters.
Identifying and escalating risks associated with the allocated portfolio, recommending mitigation actions to the Manager for further action.
Conducting routine checks of loan applications to detect anomalies and ensuring compliance.
Holding bi-weekly portfolio health review meetings with Relationship Managers and Scheme Loan Officers to highlight risks and recommending interventions.
Report potential and actual money laundering risks, including suspicious transactions, in line with AML policies and procedures.
Taking primary responsibility for identifying, managing, and minimizing inherent and potential risks.
Demonstrating commitment to the Bank’s Pamoja culture by fostering teamwork, supporting colleagues, and contributing to branch and Bank goals.

Qualifications and Competencies

Bachelor’s degree from a recognized institution.
Minimum of 3 years’ experience in the Banking Industry, with solid exposure to product knowledge, portfolio management, scheme loan administration, and risk management.
Strong understanding of the Banking Act and the regulatory framework governing the financial services industry.
Demonstrated ability to apply financial knowledge and analytical skills to drive business goals.
Proven capability in identifying, assessing, and mitigating potential and inherent risks.
Proficiency in banking systems and office management tools, with advanced Excel expertise and hands-on experience handling large datasets.
Commercial awareness with the ability to spot and capitalize on business opportunities.
Strong relationship-building skills, with the ability to establish and maintain effective professional networks.
High level of resilience, passion, and drive to deliver results in dynamic and challenging environments.
Excellent interpersonal skills with the ability to engage stakeholders at all levels.
Strong problem-solving and decision-making skills.
Keen attention to detail with strong analytical capabilities.
Exceptional oral and written communication skills.

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Scheme Loan Administration Officer at I&M Bank

Job Summary:

The incumbent will be responsible for providing administrative support to Workplace Banking Schemes through invoicing, reconciliations, portfolio management and early debt collection management.

Key responsibilities:

The Incumbent will report to the Workplace Banking Lead and will be responsible for:

Timely and accurate preparation of schedules for invoicing and submitting the same to scheme companies.
Following up on the invoices to employers to ensure 100% adoption.
Thorough real time reconciliation of schedules to determine dropped/under-booked loans and engaging with employers on cause or reinstatement.
Timely preparation of reports of dropped loans and determining the route cause for dropped loans with a view of taking corrective measures.
Monitoring and following up of payments due from schemes, facilitating application of the funds and subsequent reconciliation.
Maintaining a monthly tracker of loan repayment funds receipt and application.
Preparing a monthly report on invoice adoption.
Executing rollovers or restructures for qualifying Check off loans to stop further regression.
Facilitation of refunds/misrouted funds to the employer and other payments to ensure a nil balance GL suspense.
Reconciling schedules for salary processing for Government of Kenya.
Responsible for stop orders issuance for schemes as a risk control officer.
Following up on payments of existing customers who migrate to employers with no existing Memorandum of Understanding with the bank for continued remittance.
Ownership and follow through for resolution of customers who have disputed deductions.
Maintaining excellent Relationships to with all the scheme companies.
In liaison with WPB RM, ensure good performance of allocated portfolio in terms on Portfolio at Risk and Non-Performing Loans.
Monitoring of allocated portfolio to curb and cure any arrears and early vintages in good time.
Identify and document any risk associated with allocated portfolio and raise concerns with the team leader with a view of mitigating the risk.
Responsible for reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures.
Takes primary responsibility for managing and minimizing the inherent and potential Risks
Embracing a culture of Pamoja, support for each other and commitment to the branch and the Bank goals and aspirations

Qualifications and Competencies

Bachelor’s degree from a recognized institution
Minimum of 1 years working experience in the Banking Industry; with relevant experience in portfolio management, scheme loan administration duties and risk management.
Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
Able to apply financial knowledge and skills to achieve business goals.
Able to identify and minimize potential and inherent risks.
Proficient in the use of Banking and office management systems, Advanced excel knowledge a must with demonstrated experience in dealing with large data.
Focused and able to spot business opportunities
Building networks and maintaining strong relationships
Has passion and drive to achieve results under difficult circumstances.
Strong interpersonal skills to manage stakeholders at all levels
Good problem-solving skills.
Analytical skills and attention to detail
Strong oral and written communication skills

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Lead Application Security & Red Team Operations at I&M Bank

The role requires a strategic, hands-on cyber leader with deep expertise in threat emulation, vulnerability exploitation, and adversary simulation, as well as the ability to partner closely with other security and technology teams to strengthen the Group’s defensive posture.

Key Responsibilities

Develop, implement, and maintain the Group’s Red Team strategy, ensuring realistic simulation of cyber threats, including advanced persistent threats (APTs), insider threats, and emerging attack vectors.
Assist with CyberSecurity Forensics.
Oversee targeted threat hunting initiatives, leveraging threat intelligence and advanced analytics to identify potential breaches and vulnerabilities.
Collaborate with the Group SOC team to translate intelligence into actionable detection and defence improvements.
Direct incident simulation and adversarial testing exercises to validate the effectiveness of security controls, processes, and incident response readiness.
Lead red team/purple team engagements to evaluate the resilience of critical assets and infrastructure.
Partner with the SOC, Technology, Risk, and Compliance teams to ensure defensive measures align with regulatory requirements, internal policies, and industry best practices.
Establish and maintain key cyber resilience metrics, reporting to executive leadership and governance forums on threat trends, testing outcomes, and operational readiness.
Select, deploy, and optimise advanced testing and adversary simulation tools and platforms to enhance operational capability.
Embed cloud security controls in CI/CD. Build, mentor, and retain a high-performing red team and application security workforce capable of countering evolving and sophisticated threats.

Job Specifications

Academic Qualifications

Bachelor’s Degree in IT, Technology, Cyber Security, or a related field – mandatory
Master’s Degree in Cyber Security, Information Assurance or a related field – desirable

Professional Qualifications / Membership to professional bodies/ Publication

Offensive Security Certifications
Certified Red Team Certifications
Certified Secure Software Lifecycle Proffessional (CSSLP)
Cloud Pentester Certifications
ISO/IEC 27001 Lead Implementer/Auditor
Membership in recognised cyber security professional associations (e.g., ISACA, SANS, ISC2)

Work Experience Required

10+ years of progressive experience in cyber security, with at least 5 years in a senior leadership role focused on Red Teaming, threat hunting, and adversary simulation within the financial services sector.
Proven track record in planning and executing complex red team and penetration testing engagements against advanced threat actors.
Hands-on expertise in exploitation techniques, attack path development, and evasion tactics.
Strong background in vulnerability assessment, adversarial emulation frameworks (e.g., MITRE ATT&CK, CALDERA, C2 frameworks), and purple teaming.
Demonstrated experience in integrating threat intelligence into testing and defence strategies.
Familiarity with banking regulations, data protection laws, and industry cyber security standards (e.g., NIST, ISO 27001).

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DevSecOps Specialist at I&M Bank

Key Responsibilities

Integrate security controls into CI/CD pipelines (SAST, DAST, SCA, container scans, IaC security).
Collaborate with developers to implement the Bank’s secure coding standards and security minimum baseline requirements.
Apply security best practices to cloud-native applications and containerized environments.
Conduct cloud security posture reviews and integrate automated compliance checks into build pipelines.
Ensure secrets management, identity, and zero-trust principles are applied within DevOps pipelines.
Support red team and penetration testing activities by fixing identified vulnerabilities and integrating findings into pipelines.
Conduct targeted manual application security testing.
Provide technical remediation guidance to developers and DevOps teams.
Provide training and awareness to developers on secure coding, CI/CD security, and threat modeling.
Contribute to cross-team incident response efforts for application-related vulnerabilities.
Collaborate with the Group SOC team to translate intelligence into actionable detection and defence improvements.
Partner with the SOC, Technology, Risk, and Compliance teams to ensure defensive measures align with regulatory requirements, internal policies, and industry best practices.
Ensure pipelines meet compliance requirements i.e., NIST CSF & ISO 27001

Job Specifications

Academic Qualifications

Bachelor’s Degree in IT, Technology, Cyber Security, or a related field – mandatory

Professional Qualifications / Membership to professional bodies/ Publication

Microsoft Certified: Azure Security Engineer Associate (AZ-500)
Offensive Security Certifications
AWS Certified Security – Specialty
Certified Red Team Certifications
Certified Secure Software Lifecycle Proffessional (CSSLP)
Cloud Pentester Certifications
Membership in recognised cyber security professional associations
ISO/IEC 27001 Lead Implementer/Auditor

Work Experience Required

5-7 years of progressive experience in cyber security.
Proven track record in planning and executing complex red team and penetration testing engagements against advanced threat actors.
Hands-on expertise in exploitation techniques, attack path development, and evasion tactics.
Strong background in vulnerability assessment, adversarial emulation frameworks (e.g., MITRE ATT&CK, CALDERA, C2 frameworks), and purple teaming.
Demonstrated experience in integrating threat intelligence into testing and defence strategies.

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Direct Sales Executives at I&M Bank

Key Responsibilities/Accountabilities

The Incumbent will report to the Team-leader Sales and will be responsible for:
Marketing and selling of banks products and services to potential customers
Contacting leads and setting up appointments to present bank products.
Assisting the clients in completing forms and submitting them for processing to the various branches.
Attending activations, door to doors and marketing activities that are organised to promote and sell I&M products.
Compiling regular sales reports specifying the number of sales made on daily, weekly, monthly sales quotas.
Efficient follow up on leads and consistent communication with customers to curb client complain and maintain customer satisfaction.
Cross selling to existing clientele

Person specifications

Diploma/Degree in a business-related field
Relevant work experience as a Sales Representative
Highly motivated and target driven with a proven track record in sales
Excellent selling, negotiation and strong communication skills
Prioritizing, time management and organizational skills
Ability to create and deliver presentations tailored to the audience needs
Relationship management skills and openness to feedback.
Ability to deliver excellent customer experience to ensure sustainable organic growth of ETB / NTB customers.

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Investment Advisor at I&M Bank

KEY RESPONSIBILITIES:

Origination of advisory transactions.
Assist in the evaluation and processing of new investments for clients.
Liaising with the AGM Investment Advisor – Wealth Management and the team to ensure successful execution of client transactions.
Assist in the preparation of investment strategies, annual plans and policies.
Support in the communication of the wealth management philosophies, vision, process and delivery to team members, clients and prospective clients.
Increase the visibility of the investment process both internally to investment partners and externally to clients, prospects and centre of influence.
Develop, recommend and execute the investment objectives, risk tolerance and strategies for the client portfolio.
Oversee settlement and portfolio reporting.
Develop the Investment Policy Statement for clients and prospects.
Prepare commentaries to be distributed to clients.
Conduct and prepare due diligence reports for off-shore funds and managers for distribution internally and externally.
Coordinating teams of professionals including accountants and lawyers as necessary for target transactions.
Liaise with strategic partners in the execution of client transactions.
Oversee the development and training of the team and manage time constraints and deadlines while ensuring a high level of quality on all transactions.
Assist in any other administrative related assignments within the Company.
Perform other job – related duties or special projects as assigned.

BASIC QUALIFICATIONS:

Bachelors’ degree in Economics, Finance or Business or related field
Achievement of all CMA qualification requirements including the CISI exam requirements.
Minimum of 5 years’ experience in Wealth Management and or Investment Banking.
Demonstrated experience in wealth management theory, associated investment strategies and instruments and characteristics of various marketplaces.
Ability to prepare client and new business presentation material, including strong working knowledge of spreadsheet and presentation software.

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Assistant Manager – Company Secretarial & Governance at I&M Bank

Key Responsibilities:

Company Secretarial Support:

Assist in coordinating and organizing Board and Committee meetings, including scheduling, draft agenda preparation, preparation of board packs, and follow-up post meeting actions
Management of action items after each meeting and monthly follow up
Maintain statutory registers, corporate records, and databases for all group entities.
Prepare draft board resolutions as required for circulation for approval.
Assist in the general meeting management for various entities

Governance and Compliance:

Quarterly reporting on compliance with corporate governance laws and internal policies for regulated entities
Assist with compliance reporting and disclosures required by stakeholders and regulators.
Conduct research and analysis on evolving laws, Bills, and regulations securities regulations, and governance trends.
Governance Audit and Legal & Compliance Audits coordination and follow up on recommendations and action

Stakeholder Coordination:

Liaise with internal departments, auditors, external legal advisors, partners and assist with due diligence requests.
Support projects that require input from Company Secretary office
Assist with shareholder engagement, and ethical framework reporting.

Documentation and Reporting:

Prepare draft annual CMA reporting submissions, Corporate Governance statements, Directors’ remuneration report, and manage documentation related to corporate actions, director appointments/resignations, and changes to company structure.
Support the drafting and submission of annual reports, board evaluations, and related disclosures.
Maintain accurate updated records for Directors for all entities supported including
Maintain up to date Training and Conflicts registers

Skills and Qualifications:

Qualified practicing Company Secretary (CS) with a professional certification in company secretarial; LLB or additional governance certifications preferred.
3–5 years of relevant experience in a corporate secretarial or governance function, experience in the banking sector is preferred
Strong knowledge of Companies Act, CMA regulations, CBK Prudential Guideline on Corporate Governance and other relevant statutory frameworks.

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AML Analyst at I&M Bank

Job Purpose

The Anti-Money Laundering Compliance Analyst is responsible for performing CIP, KYC, and AML compliance functions. Such functions include the efficient gathering and review of new high-risk customer information, as well as monitoring financial transactions for existing customers to identify suspicious activities. The AML Compliance Analyst also analyses information received from correspondent banks and addresses AML economic sanctions-related alerts and assists in compiling regulatory reports.

Key Responsibilities

Sanction screening and Enhance Due Diligence

Review of KYC for new high-risk customers.
Carrying out EDD on existing high-risk customers such as PEPs, motor vehicle dealers, and Forex Bureaus.
Carry out sanction screening on escalated cases on vendors, UBOs, and customers.
Review suspected sanction matches on transaction activities and or customers.

Transaction monitoring

Conduct detailed Investigations and assessments on alerts relating to potential money laundering risks.
Ensure efficient identification and monitoring of activities and transactions considered suspicious
Ensure timely and efficient reporting of transactions considered suspicious
Daily assessment of SWIFT and AML reports relating to potential suspicious activity
Collect and review documentary proof of transactions above USD 10k and build and maintain case files for transactions deemed suspicious.

Regulatory reporting and request, record keeping, management reporting

Assist in the preparation of periodic regulatory returns- CMA, FRC, and CBK returns.
Assist in ad hoc regulatory requests.
Ensure proper record-keeping of data collected and analyzed, all the EDD reports conducted, and suspicious transactions reported.
Support preparation of reports for management, board, and regulator.
Prepare and submit periodic regulatory returns (CBK AML data collections, compliance returns, and CMA returns).

Training

Assisting in the preparation of AML /CTF training modules for the bank employees.
Raise awareness and provide training for bank employees on AML and CFT policies.
Raise AML and CTF awareness by championing the same through newsletters, and direct email communication to the relationship management team.

Business advisory and Corresponding banking support

Assist with addressing queries from correspondent banks relating to AML compliance.
Stay current with money laundering and terrorist financing behaviours, issues, policies, regulations, criminal typologies, industry best practices, and developing trends to provide Business advisory on KYC, AML, sanctions, and adverse media and providing guidance in dealing with high-risk accounts.
Money Laundering and Terrorism Financing Risk Assessment
Perform annual risk assessment on the bank’s products, customers, and channels.
Assist in testing and providing advice on AML risk on various bank projects.

Job Specifications

Academic Qualifications

Bachelor’s degree in Finance or related field
Professional Qualifications / Membership to professional bodies/ Publication
Association of Certified Anti-Money Laundering Specialists (ACAMS), Association of Certified Financial Crime Specialists (ACFCS) or any AML/Compliance certification.

Work Experience Required

4 to 6 years’ overall experience in the role

Competencies:

Interpersonal skills.
Communication skills.
Analytical skills.
Technical skills in AML, data mining and compliance.
Report writing skills.
Good understanding of AML\CFT regulatory policies with the ability to apply regulatory concepts in daily functions.
Research skills for enhanced due diligence on high-risk customers.
Exercise high level of discretion and confidentiality due to the sensitive nature of the scope of work.

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Scheme Loan Administration Officer at I&M Bank

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DevSecOps Specialist at I&M Bank

Direct Sales Executives at I&M Bank

Investment Advisor at I&M Bank

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AML Analyst at I&M Bank

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