Officer, End Points & Mobility at I&M Bank
Job Purpose:
The job holder is responsible for providing Level 1 (L1)
technical, functional and timely support of Endpoints & Mobility across
I&M Bank, for continuous business operations, and ensuring compliance.
Emphasis is on first stage resolution not requiring
technical and functional issues in liaison with L2 Support.
Key Responsibilities:
- Provide
immediate Support to VIP Staff in a quick & professional manner.
- Provide
Level 1 (L1) support to users of Endpoint & Mobility Infrastructure as
per SLA guidelines.
- Proactively
monitor and coordinate with vendors for issue resolution as per SLA
guidelines.
- Ensure
deployed Endpoint & Mobility Infrastructure is fit for purpose eg.
Desktop & Laptops Computing devices, ATMs, CDM’s, Branch QMS,
Digital Signage & Forex Screens, Multi-Functional Printers, CCTV,
Branch UPS etc.
- Basic
knowledge and proficiency in OEM/Vendor applications for the effecting
delivery of services to the I&M Bank group eg ITIL and Monitoring
applications –Manage Engine, SolarWinds, Vynamic ATM Monitoring and
Security, among (KE) end user application services.
- Support
all ICT initiated & Business projects and related initiatives.
- Support
Business Continuity Planning / Disaster Recovery related activities.
- Using
available tools, regularly maintain the automation of inventory (hardware,
software, system updates).
- Preparation
& automation of reports from Endpoint & Mobility vendor systems as
required.
- Provide
technical input as a subject matter expert for new deployments of
Endpoints and branch ICT services in line with the business
specifications.
Academic Qualifications:
- Bachelor’s
degree in computer science, Information Systems, Information Technology or
its equivalent from a recognized institution.
- Professional
Qualifications / Membership to professional bodies/ Publication.
- Information
Technology Infrastructure Library (ITIL).
Work Experience Required:
- Over
One (1) year of relevant experience in a similar organization.
Competencies:
- Demonstrates
a high level of curiosity, troubleshooting and timely problem-solving
skills.
- Demonstrate
high levels of integrity.
- Good
communication and interpersonal skills.
- Gaining/growing
problem-solving and analytical abilities.
- Experience
in Enterprise Infrastructure and domain skills.
- Experience
in BFSI segment. Basic understanding of banking applications, technologies
and best practices.
- Ability
to multi-task and work under pressure.
- Excellent
customer service skills able to exceed customers’ expectations.
Assistant Manager – Scheme Loan Administration at I&M Bank
Job Summary:
We are seeking a detail-oriented and proactive professional
to provide verification and administrative support to our Workplace Banking
Schemes. The role will be responsible for processing monthly loan
repayments, reconciling loan book balances against received payments, verifying
invoices, and preparing arrears reports. The successful candidate will also
ensure timely and accurate recovery uploads, while upholding compliance and
safeguarding the integrity of the loan portfolio to support effective business
decision-making.
Key responsibilities:
The Incumbent will report to the Workplace Banking Lead and
will be responsible for:
- Ensuring
timely and accurate processing of monthly loan repayment schedules and
funds application.
- Performing
real-time reconciliation of repayment schedules to identify dropped or
under-booked loans, and engaging Scheme Loan Administration Officers for
corrective action.
- Preparing
timely reports on dropped loans, establishing root causes, and escalating
for recovery in collaboration with the Early Recoveries team.
- Monitoring
and following up on payments due from scheme companies, maintaining a
monthly tracker of receipts and applications, and ensuring prompt
reconciliation.
- Escalating
first-installment defaults to the Manager for timely intervention to
caution early arrears.
- Executing
rollovers, restructures, and re-ages for qualifying check-off loans to
prevent regression.
- Overseeing
Workplace Banking General Ledger (WPB GL) reconciliations to ensure
accuracy and completeness.
- Facilitating
refunds, correction of misrouted funds, and other payments to maintain a
nil balance in General Ledger suspense accounts.
- Reconciling
schedules for salary processing for the Government of Kenya.
- Following
up payments from existing customers who migrate to employers without a
Memorandum of Understanding (MoU) to ensure continued remittance.
- Ownership
and follow through for resolution of customers who have disputed
deductions and other queries relating to Scheme Loan administration.
- Working
closely with Workplace Banking Relationship Managers and Scheme Loan
Administration Officers to ensure strong portfolio performance, with close
monitoring of portfolio at risk (PAR) and non-performing assets (NPA).
- Assisting
in verifying invoices, booking templates, refunds, and reconciliations
submitted by Scheme Loan Administration Officers.
- Monitoring
disbursement reports to identify loans not progressed for invoicing,
ensuring timely resolution of risks arising from delayed clearance
letters.
- Identifying
and escalating risks associated with the allocated portfolio, recommending
mitigation actions to the Manager for further action.
- Conducting
routine checks of loan applications to detect anomalies and ensuring
compliance.
- Holding
bi-weekly portfolio health review meetings with Relationship Managers and
Scheme Loan Officers to highlight risks and recommending interventions.
- Report
potential and actual money laundering risks, including suspicious
transactions, in line with AML policies and procedures.
- Taking
primary responsibility for identifying, managing, and minimizing inherent
and potential risks.
- Demonstrating
commitment to the Bank’s Pamoja culture by fostering teamwork,
supporting colleagues, and contributing to branch and Bank goals.
Qualifications and Competencies
- Bachelor’s
degree from a recognized institution.
- Minimum
of 3 years’ experience in the Banking Industry, with solid exposure to
product knowledge, portfolio management, scheme loan administration, and
risk management.
- Strong
understanding of the Banking Act and the regulatory framework governing
the financial services industry.
- Demonstrated
ability to apply financial knowledge and analytical skills to drive
business goals.
- Proven
capability in identifying, assessing, and mitigating potential and
inherent risks.
- Proficiency
in banking systems and office management tools, with advanced Excel
expertise and hands-on experience handling large datasets.
- Commercial
awareness with the ability to spot and capitalize on business
opportunities.
- Strong
relationship-building skills, with the ability to establish and maintain
effective professional networks.
- High
level of resilience, passion, and drive to deliver results in dynamic and
challenging environments.
- Excellent
interpersonal skills with the ability to engage stakeholders at all
levels.
- Strong
problem-solving and decision-making skills.
- Keen
attention to detail with strong analytical capabilities.
- Exceptional
oral and written communication skills.
Scheme Loan Administration Officer at I&M Bank
Job Summary:
The incumbent will be responsible for providing
administrative support to Workplace Banking Schemes through invoicing,
reconciliations, portfolio management and early debt collection management.
Key responsibilities:
The Incumbent will report to the Workplace Banking
Lead and will be responsible for:
- Timely
and accurate preparation of schedules for invoicing and submitting the
same to scheme companies.
- Following
up on the invoices to employers to ensure 100% adoption.
- Thorough
real time reconciliation of schedules to determine dropped/under-booked
loans and engaging with employers on cause or reinstatement.
- Timely
preparation of reports of dropped loans and determining the route cause
for dropped loans with a view of taking corrective measures.
- Monitoring
and following up of payments due from schemes, facilitating application of
the funds and subsequent reconciliation.
- Maintaining
a monthly tracker of loan repayment funds receipt and application.
- Preparing
a monthly report on invoice adoption.
- Executing
rollovers or restructures for qualifying Check off loans to stop further
regression.
- Facilitation
of refunds/misrouted funds to the employer and other payments to ensure a
nil balance GL suspense.
- Reconciling
schedules for salary processing for Government of Kenya.
- Responsible
for stop orders issuance for schemes as a risk control officer.
- Following
up on payments of existing customers who migrate to employers with no
existing Memorandum of Understanding with the bank for continued
remittance.
- Ownership
and follow through for resolution of customers who have disputed
deductions.
- Maintaining
excellent Relationships to with all the scheme companies.
- In
liaison with WPB RM, ensure good performance of allocated portfolio in
terms on Portfolio at Risk and Non-Performing Loans.
- Monitoring
of allocated portfolio to curb and cure any arrears and early vintages in
good time.
- Identify
and document any risk associated with allocated portfolio and raise
concerns with the team leader with a view of mitigating the risk.
- Responsible
for reporting potential and actual Money Laundering Risk, including
suspicious transactions in accordance with the laid down AML policies
& procedures.
- Takes
primary responsibility for managing and minimizing the inherent and
potential Risks
- Embracing
a culture of Pamoja, support for each other and commitment to the branch
and the Bank goals and aspirations
Qualifications and Competencies
- Bachelor’s
degree from a recognized institution
- Minimum
of 1 years working experience in the Banking Industry; with relevant
experience in portfolio management, scheme loan administration duties and
risk management.
- Sound
knowledge of the Banking Act and the regulatory framework in the Financial
Services Industry
- Able
to apply financial knowledge and skills to achieve business goals.
- Able
to identify and minimize potential and inherent risks.
- Proficient
in the use of Banking and office management systems, Advanced excel
knowledge a must with demonstrated experience in dealing with large data.
- Focused
and able to spot business opportunities
- Building
networks and maintaining strong relationships
- Has
passion and drive to achieve results under difficult circumstances.
- Strong
interpersonal skills to manage stakeholders at all levels
- Good
problem-solving skills.
- Analytical
skills and attention to detail
- Strong
oral and written communication skills
Lead Application Security & Red Team Operations at I&M Bank
The role requires a strategic, hands-on cyber leader with
deep expertise in threat emulation, vulnerability exploitation, and adversary
simulation, as well as the ability to partner closely with other security and
technology teams to strengthen the Group’s defensive posture.
Key Responsibilities
- Develop,
implement, and maintain the Group’s Red Team strategy, ensuring realistic
simulation of cyber threats, including advanced persistent threats (APTs),
insider threats, and emerging attack vectors.
- Assist
with CyberSecurity Forensics.
- Oversee
targeted threat hunting initiatives, leveraging threat intelligence and
advanced analytics to identify potential breaches and vulnerabilities.
- Collaborate
with the Group SOC team to translate intelligence into actionable
detection and defence improvements.
- Direct
incident simulation and adversarial testing exercises to validate the
effectiveness of security controls, processes, and incident response
readiness.
- Lead
red team/purple team engagements to evaluate the resilience of critical
assets and infrastructure.
- Partner
with the SOC, Technology, Risk, and Compliance teams to ensure defensive
measures align with regulatory requirements, internal policies, and
industry best practices.
- Establish
and maintain key cyber resilience metrics, reporting to executive
leadership and governance forums on threat trends, testing outcomes, and
operational readiness.
- Select,
deploy, and optimise advanced testing and adversary simulation tools and
platforms to enhance operational capability.
- Embed
cloud security controls in CI/CD. Build, mentor, and retain a
high-performing red team and application security workforce capable of
countering evolving and sophisticated threats.
Job Specifications
Academic Qualifications
- Bachelor’s
Degree in IT, Technology, Cyber Security, or a related field – mandatory
- Master’s
Degree in Cyber Security, Information Assurance or a related field –
desirable
Professional Qualifications / Membership to professional
bodies/ Publication
- Offensive
Security Certifications
- Certified
Red Team Certifications
- Certified
Secure Software Lifecycle Proffessional (CSSLP)
- Cloud
Pentester Certifications
- ISO/IEC
27001 Lead Implementer/Auditor
- Membership
in recognised cyber security professional associations (e.g., ISACA, SANS,
ISC2)
Work Experience Required
- 10+
years of progressive experience in cyber security, with at least 5 years
in a senior leadership role focused on Red Teaming, threat hunting, and
adversary simulation within the financial services sector.
- Proven
track record in planning and executing complex red team and penetration
testing engagements against advanced threat actors.
- Hands-on
expertise in exploitation techniques, attack path development, and evasion
tactics.
- Strong
background in vulnerability assessment, adversarial emulation frameworks
(e.g., MITRE ATT&CK, CALDERA, C2 frameworks), and purple teaming.
- Demonstrated
experience in integrating threat intelligence into testing and defence
strategies.
- Familiarity
with banking regulations, data protection laws, and industry cyber
security standards (e.g., NIST, ISO 27001).
DevSecOps Specialist at I&M Bank
Key Responsibilities
- Integrate
security controls into CI/CD pipelines (SAST, DAST, SCA, container scans,
IaC security).
- Collaborate
with developers to implement the Bank’s secure coding standards and
security minimum baseline requirements.
- Apply
security best practices to cloud-native applications and containerized
environments.
- Conduct
cloud security posture reviews and integrate automated compliance checks
into build pipelines.
- Ensure
secrets management, identity, and zero-trust principles are applied within
DevOps pipelines.
- Support
red team and penetration testing activities by fixing identified
vulnerabilities and integrating findings into pipelines.
- Conduct
targeted manual application security testing.
- Provide
technical remediation guidance to developers and DevOps teams.
- Provide
training and awareness to developers on secure coding, CI/CD security, and
threat modeling.
- Contribute
to cross-team incident response efforts for application-related
vulnerabilities.
- Collaborate
with the Group SOC team to translate intelligence into actionable
detection and defence improvements.
- Partner
with the SOC, Technology, Risk, and Compliance teams to ensure defensive
measures align with regulatory requirements, internal policies, and
industry best practices.
- Ensure
pipelines meet compliance requirements i.e., NIST CSF & ISO 27001
Job Specifications
Academic Qualifications
- Bachelor’s
Degree in IT, Technology, Cyber Security, or a related field – mandatory
Professional Qualifications / Membership to professional
bodies/ Publication
- Microsoft
Certified: Azure Security Engineer Associate (AZ-500)
- Offensive
Security Certifications
- AWS
Certified Security – Specialty
- Certified
Red Team Certifications
- Certified
Secure Software Lifecycle Proffessional (CSSLP)
- Cloud
Pentester Certifications
- Membership
in recognised cyber security professional associations
- ISO/IEC
27001 Lead Implementer/Auditor
Work Experience Required
- 5-7
years of progressive experience in cyber security.
- Proven
track record in planning and executing complex red team and penetration
testing engagements against advanced threat actors.
- Hands-on
expertise in exploitation techniques, attack path development, and evasion
tactics.
- Strong
background in vulnerability assessment, adversarial emulation frameworks
(e.g., MITRE ATT&CK, CALDERA, C2 frameworks), and purple teaming.
- Demonstrated
experience in integrating threat intelligence into testing and defence
strategies.
Direct Sales Executives at I&M Bank
Key Responsibilities/Accountabilities
- The
Incumbent will report to the Team-leader Sales and will be responsible
for:
- Marketing
and selling of banks products and services to potential customers
- Contacting
leads and setting up appointments to present bank products.
- Assisting
the clients in completing forms and submitting them for processing to the
various branches.
- Attending
activations, door to doors and marketing activities that are organised to
promote and sell I&M products.
- Compiling
regular sales reports specifying the number of sales made on daily,
weekly, monthly sales quotas.
- Efficient
follow up on leads and consistent communication with customers to curb
client complain and maintain customer satisfaction.
- Cross
selling to existing clientele
Person specifications
- Diploma/Degree
in a business-related field
- Relevant
work experience as a Sales Representative
- Highly
motivated and target driven with a proven track record in sales
- Excellent
selling, negotiation and strong communication skills
- Prioritizing,
time management and organizational skills
- Ability
to create and deliver presentations tailored to the audience needs
- Relationship
management skills and openness to feedback.
- Ability
to deliver excellent customer experience to ensure sustainable
organic growth of ETB / NTB customers.
Investment Advisor at I&M Bank
KEY RESPONSIBILITIES:
- Origination
of advisory transactions.
- Assist
in the evaluation and processing of new investments for clients.
- Liaising
with the AGM Investment Advisor – Wealth Management and the team to ensure
successful execution of client transactions.
- Assist
in the preparation of investment strategies, annual plans and policies.
- Support
in the communication of the wealth management philosophies, vision,
process and delivery to team members, clients and prospective clients.
- Increase
the visibility of the investment process both internally to investment
partners and externally to clients, prospects and centre of influence.
- Develop,
recommend and execute the investment objectives, risk tolerance and
strategies for the client portfolio.
- Oversee
settlement and portfolio reporting.
- Develop
the Investment Policy Statement for clients and prospects.
- Prepare
commentaries to be distributed to clients.
- Conduct
and prepare due diligence reports for off-shore funds and managers for
distribution internally and externally.
- Coordinating
teams of professionals including accountants and lawyers as necessary for
target transactions.
- Liaise
with strategic partners in the execution of client transactions.
- Oversee
the development and training of the team and manage time constraints and
deadlines while ensuring a high level of quality on all transactions.
- Assist
in any other administrative related assignments within the Company.
- Perform
other job – related duties or special projects as assigned.
BASIC QUALIFICATIONS:
- Bachelors’
degree in Economics, Finance or Business or related field
- Achievement
of all CMA qualification requirements including the CISI exam
requirements.
- Minimum
of 5 years’ experience in Wealth Management and or Investment Banking.
- Demonstrated
experience in wealth management theory, associated investment strategies
and instruments and characteristics of various marketplaces.
- Ability
to prepare client and new business presentation material, including strong
working knowledge of spreadsheet and presentation software.
Assistant Manager – Company Secretarial & Governance at I&M Bank
Key Responsibilities:
Company Secretarial Support:
- Assist
in coordinating and organizing Board and Committee meetings, including
scheduling, draft agenda preparation, preparation of board packs, and
follow-up post meeting actions
- Management
of action items after each meeting and monthly follow up
- Maintain
statutory registers, corporate records, and databases for all group
entities.
- Prepare
draft board resolutions as required for circulation for approval.
- Assist
in the general meeting management for various entities
Governance and Compliance:
- Quarterly
reporting on compliance with corporate governance laws and internal
policies for regulated entities
- Assist
with compliance reporting and disclosures required by stakeholders and
regulators.
- Conduct
research and analysis on evolving laws, Bills, and regulations securities
regulations, and governance trends.
- Governance
Audit and Legal & Compliance Audits coordination and follow up on
recommendations and action
Stakeholder Coordination:
- Liaise
with internal departments, auditors, external legal advisors, partners and
assist with due diligence requests.
- Support
projects that require input from Company Secretary office
- Assist
with shareholder engagement, and ethical framework reporting.
Documentation and Reporting:
- Prepare
draft annual CMA reporting submissions, Corporate Governance statements,
Directors’ remuneration report, and manage documentation related to
corporate actions, director appointments/resignations, and changes to
company structure.
- Support
the drafting and submission of annual reports, board evaluations, and
related disclosures.
- Maintain
accurate updated records for Directors for all entities supported
including
- Maintain
up to date Training and Conflicts registers
Skills and Qualifications:
- Qualified
practicing Company Secretary (CS) with a professional certification
in company secretarial; LLB or additional governance certifications
preferred.
- 3–5
years of relevant experience in a corporate secretarial or governance
function, experience in the banking sector is preferred
- Strong
knowledge of Companies Act, CMA regulations, CBK Prudential Guideline on
Corporate Governance and other relevant statutory frameworks.
AML Analyst at I&M Bank
Job Purpose
- The
Anti-Money Laundering Compliance Analyst is responsible for performing
CIP, KYC, and AML compliance functions. Such functions include the
efficient gathering and review of new high-risk customer information, as
well as monitoring financial transactions for existing customers to
identify suspicious activities. The AML Compliance Analyst also analyses
information received from correspondent banks and addresses AML economic
sanctions-related alerts and assists in compiling regulatory reports.
Key Responsibilities
Sanction screening and Enhance Due Diligence
- Review
of KYC for new high-risk customers.
- Carrying
out EDD on existing high-risk customers such as PEPs, motor vehicle
dealers, and Forex Bureaus.
- Carry
out sanction screening on escalated cases on vendors, UBOs, and customers.
- Review
suspected sanction matches on transaction activities and or
customers.
Transaction monitoring
- Conduct
detailed Investigations and assessments on alerts relating to potential
money laundering risks.
- Ensure
efficient identification and monitoring of activities and transactions
considered suspicious
- Ensure
timely and efficient reporting of transactions considered suspicious
- Daily
assessment of SWIFT and AML reports relating to potential suspicious
activity
- Collect
and review documentary proof of transactions above USD 10k and build and
maintain case files for transactions deemed suspicious.
Regulatory reporting and request, record keeping, management
reporting
- Assist
in the preparation of periodic regulatory returns- CMA, FRC, and CBK
returns.
- Assist
in ad hoc regulatory requests.
- Ensure
proper record-keeping of data collected and analyzed, all the EDD reports
conducted, and suspicious transactions reported.
- Support
preparation of reports for management, board, and regulator.
- Prepare
and submit periodic regulatory returns (CBK AML data collections,
compliance returns, and CMA returns).
Training
- Assisting
in the preparation of AML /CTF training modules for the bank employees.
- Raise
awareness and provide training for bank employees on AML and CFT policies.
- Raise
AML and CTF awareness by championing the same through newsletters, and
direct email communication to the relationship management team.
Business advisory and Corresponding banking support
- Assist
with addressing queries from correspondent banks relating to AML
compliance.
- Stay
current with money laundering and terrorist financing behaviours, issues,
policies, regulations, criminal typologies, industry best practices, and
developing trends to provide Business advisory on KYC, AML, sanctions, and
adverse media and providing guidance in dealing with high-risk accounts.
- Money
Laundering and Terrorism Financing Risk Assessment
- Perform
annual risk assessment on the bank’s products, customers, and channels.
- Assist
in testing and providing advice on AML risk on various bank projects.
Job Specifications
Academic Qualifications
- Bachelor’s
degree in Finance or related field
- Professional
Qualifications / Membership to professional bodies/ Publication
- Association
of Certified Anti-Money Laundering Specialists (ACAMS), Association of
Certified Financial Crime Specialists (ACFCS) or any AML/Compliance
certification.
Work Experience Required
- 4 to 6
years’ overall experience in the role
Competencies:
- Interpersonal
skills.
- Communication
skills.
- Analytical
skills.
- Technical
skills in AML, data mining and compliance.
- Report
writing skills.
- Good
understanding of AML\CFT regulatory policies with the ability to apply
regulatory concepts in daily functions.
- Research
skills for enhanced due diligence on high-risk customers.
- Exercise
high level of discretion and confidentiality due to the sensitive nature
of the scope of work.