Telesales Executive (4 Posts) at Optiven Group
Job Title: Telesales Executive
Vacancies: 4 (Four)
Company: Optiven Group
Department: Telesales
Location: Global Headquarters – Karen
Reports to: Telemarketing Manager
Gross Salary: KES30,000
Job Purpose Statement:
The job holder is responsible for generating sales through
outbound and inbound telephone engagements with prospective and existing
clients. The role focuses on promoting the company’s products and services,
nurturing leads, closing sales and maintaining strong customer relationships to
support the company’s revenue growth objectives. This role ensures effective
customer engagement, accurate recording of sales activities and ensuring
adherence to company sales policies and procedures while supporting the organization’s
property sales pipeline and revenue targets. This role involves:
- Lead
generation and qualification by contacting prospective clients,
introducing company property projects and assessing their interest and
readiness to invest
- Sales
conversion and revenue generation through presenting property investment
opportunities, handling objections, and closing sales or facilitating
sales closures through the sales and marketing teams
- Customer
relationship management by maintaining consistent communication with
prospects and clients to nurture leads and encourage repeat investments
and referrals and guiding the customers through the sales process
- Sales
reporting and CRM management through maintain accurate records of customer
interactions, sales activities and lead progress within the CRM system
- Coordination
with internal teams including sales and marketing teams to support
marketing campaigns, schedule site visits and enhance the customer sales
experience
Key Responsibilities:
- Lead
Generation and Prospecting – Identify and reach out to potential
customers through outbound calls and follow ups and marketing leads in
order to generate new sales opportunities and qualified prospects
- Sales
Conversion and Revenue Generation – present company property
investment opportunities to prospects, handle customer objections and
guide clients through the buying process to achieve sales closures
- Customer
Relationship Management: build and maintain strong relationships
with prospects and existing clients through consistent engagement,
follow-ups and professional customer service
- Sales
Reporting and CRM Management: Maintain accurate records of calls,
sales activities and customer interactions in the CRM system and prepare
daily, weekly and monthly telesales reports
- Coordination
with sales and Marketing Team: Work closely with the sales and
marketing teams to support lead generation campaigns, schedule site visits
and ensure seamless customer onboarding
- Standards
and compliance: Ensure adherence to company sales policies
operational procedures and ethical selling practices.
- Any
other responsibilities assigned.
Key Accountabilities
- Achievement
of individuals telesales targets (minimum of 4 sales per month) and
contribution to overall company sales revenue
- Timely
follow up and effective conversion of leads generated through marketing
campaigns, referrals and company databases
- Effective
scheduling and coordination of site visits and consultations with
prospective buyers
- Accurate
maintenance and updating of CRM records, customer information and sales
documentations
- Maintaining
high levels of customer satisfaction through professional engagement and
effective communication
Contribution to growth of the company’s client base and
strengthening of the property sales pipeline
Main Activities
Lead Generation and Prospecting
- Conduct
outbound calls to potential customers from company databases, referrals
and marketing generating leads.
- Introduce
company projects and investment opportunities to potential clients.
- Qualify
prospects based on interest level, budget and readiness to invest.
- Build
and maintain a strong pipeline of potential buyers
- Follow
up on leads generated through digital marketing campaigns, property
exhibitions, and referrals.
Sales Conversion and Revenue Generation
- Present
property features, benefits, pricing structures, and payment plans to
potential buyers.
- Address
client inquiries and professionally handle customer objections.
- Close
sales directly through telesales or facilitate closure through the
marketing team
- Achieve
4 sales monthly, and quarterly sales targets and KPIs set by the
management
- Ensure
accurate recording of all sales transactions and customer commitments
Customer Relationship Management
- Build
strong relationships with prospective and existing clients through
consistent communication
- Provide
professional customer service during all stages of the sales process
- Conduct
regular follow-ups with prospects to nurture them through the sales
pipeline.
- Encourage
repeat investments and customer referrals.
- Address
customer concern and escalate complex issues where necessary.
Sales Reporting and CRM Management
- Maintain
accurate records of customer interactions, leads, sales outcomes within
the CRM system.
- Track
progress of leads within the sales pipeline.
- Prepare
and submit daily, weekly, and monthly telesales performance reports.
- Ensure
accuracy and completeness of sales documentation and customer data.
Coordination with sales and Marketing Team
- Collaborate
with marketing teams on lead generation initiatives and campaigns.
- Schedule
and coordinate property site visits with potential clients and the sales
team.
- Provide
feedback from customers to improve marketing strategies and property
offerings.
- Participate
in sales meetings, product briefings, and training sessions.
Other duties assigned from time to time.
Qualification and Experience Requirements
- Diploma
or Bachelor’s degree in Business Administration, Marketing, Sales, Real
Estate or any related field
- Professional
sales training or certification is an added advantage
- Membership
to a professional body.
- At
least 2 – 3 years’ experience in telesales, call center sales or real
estate sales
- Proven
track record of achieving or exceeding sales targets
- Experience
working with CRM system and customer databases
- Strong
persuasion, negotiation and closing skills
- Ability
to work under pressure in a target driven sales environment
- Ability
to collaborate effectively with marketing teams and BDM teams
Customer Experience/PR & Communications Internship Opportunities (10 Positions) at Optiven Group
Job Title: Customer Experience/PR &
Communications Interns
Vacancies: 10 (Ten)
Company: Optiven Group
Department: Business Development
Location: Global Headquarters – Karen
Stipend: KES10,000
Job Purpose Statement:
The job holder is responsible for generating sales through
outbound and inbound telephone engagements with prospective and existing
clients. The role focuses on promoting the company’s products and services,
nurturing leads, closing sales and maintaining strong customer relationships to
support the company’s revenue growth objectives. This role ensures effective
customer engagement, accurate recording of sales activities and ensuring
adherence to company sales policies and procedures while supporting the organization’s
property sales pipeline and revenue targets. This role involves:
- Lead
generation and qualification by contacting prospective clients,
introducing company property projects and assessing their interest and
readiness to invest
- Sales
conversion and revenue generation through presenting property investment
opportunities, handling objections, and closing sales or facilitating
sales closures through the sales and marketing teams
- Customer
relationship management by maintaining consistent communication with
prospects and clients to nurture leads and encourage repeat investments
and referrals and guiding the customers through the sales process
- Sales
reporting and CRM management through maintain accurate records of customer
interactions, sales activities and lead progress within the CRM system
- Coordination
with internal teams including sales and marketing teams to support
marketing campaigns, schedule site visits and enhance the customer sales
experience
Key Requirements:
- Bachelors
degree in Customer Service, Public Relations, Communications, Marketing,
Business Administration, or a related field.
- Excellent
communication and interpersonal skills.
- Strong
customer service orientation and professionalism.
- Basic
computer literacy, including MS Office and email communication.
- Willingness
to learn and work in a fast-paced environment.
- Ability
to work collaboratively in a team while maintaining a high level of
professionalism
Senior Sales & Marketing Executive (5 positions) at Optiven Group
Senior Sales & Marketing Executive (5 positions)
- Department: Sales
& Marketing
- Location: Optiven
Global Office – Karen, Nairobi
- Reports
to: General Manager – Sales & Marketing
- Retainer: Retainer
+ Competitive Commission
Job Purpose
Drive sales conversions and revenue growth through lead
generation, client relationship management, and effective marketing activities,
while ensuring compliance with real estate regulations.
Core Responsibilities
- Drive
end-to-end sales performance by generating, qualifying, and converting
high-value leads through cold calling, referrals, digital platforms,
corporate partnerships, and market activations.
- Consistently
achieve and exceed assigned sales and revenue targets through strategic
prospecting, negotiations, client presentations, site visits, and timely
deal closure.
- Build,
manage, and retain strong client relationships by providing professional
pre-sales engagement, guided site visits, and structured after-sales
support.
- Support
and execute branding and marketing initiatives by implementing approved
marketing strategies, participating in activations, and analyzing market
trends to identify new business opportunities.
- Actively
market and promote Optiven products both locally and internationally,
targeting individual, corporate, and diaspora clients.
- Maintain
accurate and up-to-date CRM records, ensure proper sales documentation,
and comply fully with real estate laws, company policies, and regulatory
requirements.
- Prepare
and submit accurate daily, weekly, and periodic sales reports, forecasts,
and activity logs to management.
Qualifications & Experience
- Diploma
or Bachelor’s degree in Business Administration, Commerce, Sales, or
Marketing.
- At
least five (5) years’ proven sales experience, preferably within the real
estate sector, with a strong track record of meeting or exceeding targets.
- Sales
and Marketing certification is an added advantage.
- Must
possess a valid passport; possession of a USA Visa will be an added
advantage.
Key Skills
- Strong
sales, negotiation, and communication skills.
- Knowledge
of the Kenyan real estate market.
- Tech-savvy
with strong social media presence.
- Analytical,
organized, and target-driven.
Head of Legal at Optiven Group
- Job
Title: Head of Legal
- Vacancies: 1
(One)
- Company: Optiven
Group
- Department:
Legal
- Location:
Global Headquarters – Karen
- Reports
to: Chief Executive Officer
- Gross
Salary: KES200,000
Job Purpose Statement:
The job holder is responsible for
managing the legal affairs of the organization
and providing leadership to the legal team and support staff, including:
- Leading
the development and implementation of legal procedures and policies for
compliance.
- Drafting,
negotiating, and vetting contracts and agreements.
- Conducting
legal training for staff.
- Representing
the company in legal proceedings.
- Identifying
and mitigating legal risk.
Key Responsibilities:
Advisory
- Ensure
full compliance with all statutory obligations.
- Keep
management informed of any legal changes that may impact company
operations.
- Perform
legal research, analysis, and prepare legal opinions on emerging issues.
- Conduct
legal reviews and provide advice on key documents, agreements, policies,
and procedures.
- Monitor
and follow up on all cases involving the company to secure timely and
favorable outcomes.
Contract Management
- Draft
and develop contract clauses that align with the company’s needs and
requirements.
- Create
templates for new projects and ensure they are uploaded into the ERP
system for use.
- Review
contracts to ensure the inclusion of essential clauses.
- Approve
contracts for signature, both internal and external, ensuring they adhere
to negotiated terms and that thorough due diligence has been completed.
- Approve
all Sale Agreements before they are forwarded to clients.
Legal Operations
- Oversee
the effective operation of departmental activities.
- Assign
tasks and responsibilities to staff members.
- Serve
as a liaison between management and the department.
- Manage
the backup of departmental data, ensuring it is safely stored weekly
(including customer inquiries and relevant information
- Safeguard
the company’s seals, stamps, and directors’ stamps.
- Ensure
accurate and clear data entry to facilitate the generation of detailed
reports.
Dispute Resolution and Case Management
- Respond
promptly to all court summons, pleadings, and demand letters received by
the company.
- Maintain
a schedule of all ongoing court cases, including hearing dates.
- Ensure
the company is represented in court by qualified advocates.
- Safeguard
and organize all documentary and other evidence, ensuring files are
up-to-date and managing the overall litigation process.
- Prepare
and submit monthly litigation progress reports to the Directors.
People Management
- Uphold
and promote the company’s rules, vision, and mission.
- Manage
employee performance, discipline, conduct, and compliance.
- Ensure
that all department members fully utilize systems.
- Assess
training needs for the legal department.
Training
- Provide
training to staff on the legal requirements relevant to their roles within
the company.
- Educate
staff on business principles and other company policies
Qualification and Experience Requirements
- Bachelor
of Laws (LL.B).
- Master
of Laws (LL.M) or a Master’s degree in a related field (e.g., Corporate
Law, Real Estate Law) will be added advantage.
- Postgraduate
Diploma from the Kenya School of Law.
- Advocate
of the High Court of Kenya with a valid practicing certificate.
- Minimum
of seven (7) years’ experience as in-house counsel, preferably in real
estate, property development, or construction sectors.
- Strong
expertise in conveyancing, including title searches, land transfers, and
lease agreements.
- Proven
experience in litigation and dispute resolution relating to property,
tenancy, or contractual matters.
- Demonstrated
ability to provide strategic legal advisory support to senior management
and the Board.
- Hands-on
experience in corporate governance, regulatory compliance, risk
management, and drafting or negotiating high-value contracts.
- Strong
understanding of Kenyan land laws, planning regulations, and real estate
transactions.
Competency Requirements
- Supervisory
Skills: Proven ability to lead, mentor, and manage a legal team
effectively.
- Organizational
Skills: Strong capacity to prioritize, manage multiple tasks, and
meet deadlines in a dynamic environment.
- Emotional
Intelligence: Ability to handle sensitive situations with
discretion, empathy, and professionalism.
- Interpersonal
Skills: Excellent relationship-building and communication skills
with internal and external stakeholders.
- Computer
Proficiency: Competent in legal research tools, MS Office Suite,
and relevant corporate software.
- Detail
Orientation: Strong focus on accuracy, thoroughness, and
precision in legal documentation and analysis.
- Language
Proficiency: Fluent in both English and Swahili, with strong
written and verbal communication skills.
Deadline: Applications close on 31st January
2026.
Chief Information & Technology Officer at Optiven Limited
Job Purpose Statement:
The job holder has overall responsibility of information and
technology for the group covering both hardware and software, including:
- Setting
the organization’s technology strategy to support the overall business
strategy.
- Leading
the commercialization of the software solutions developed.
- Building
a high performing and cohesive team.
- Overseeing
the day-to-day Operations of IT systems and infrastructure and software
development.
- Ensuring
data security, system reliability, Cyber Security and compliance with
regulations.
- Setting
a clear Software development strategy by identifying emerging
technologies, that drive digital transformation initiatives that are
responsive to market Needs.
Key Responsibilities:
Technology Strategic Leadership
- Set
the overall technology strategy for the organization.
- Ensure
technology plans support business Strategies.
- Monitor
technology trends and finding opportunities for the business.
- Advise
the Board and executives on technology direction.
- Collaborate
with the CEO and C-suite to align technology with business growth.
- Ensure
technology investments deliver value and competitive advantage.
Revenue Generation
- Carry
out research from time to time to understand the changes in the market
trends and the changes in customer needs.
- Drive
software product development to respond to market needs.
- Come
up with comprehensive sales strategies that will lead to objectives being
achieved.
- Monitoring
and evaluation of sales strategies performance
- Achieve
revenue targets as agreed for the team
- Ensure
timely collections of the customer payments as per schedule.
Team Leadership
- Provide
leadership to create a good team environment that motivates and drives
maximum productivity.
- Build
and lead high-performing and cohesive technology team across key
functions.
- Oversee
and manage Technology team activities.
- In
collaboration with the HR, ensure that the technology team, has clear
targets that are in line with the objectives of the company and ensure
that each member of staff is clear on their goals and targets for each
performance cycle.
- Lead
the monthly performance check ins, the quarterly review and half year
performance reviews
- Foster
a culture of accountability, ethical conduct, and agility.
- Drive
succession planning and performance management
- In
collaboration with HR oversee disciplinary and grievance management for
the team.
IT Infrastructure & Operations
- Manage
all internal IT systems, including hardware, software, networks, and data
centers.
- Ensure
IT systems are secure, reliable, and able to scale as the organization
grows.
- Oversee
smooth day-to-day IT operations with minimal downtime.
- Implement
best practices in system architecture, integration, and IT service
management.
- Monitor
and improve performance of IT infrastructure to support business needs.
- Ensure
IT systems and processes comply with regulations and cybersecurity
standards.
- Develop
and maintain IT governance, policies, and risk management protocols.
- Oversee
business continuity and disaster recovery plans.
- Monitor
and manage technology risks.
- Report
compliance and risk status to the executive team and Board.
Digital Transformation & Innovation
- Lead
projects to modernize systems and improve processes for better efficiency
and customer experience.
- Introduce
new technologies, such as AI, automation, and cloud solutions, to gain a
competitive edge.
- Identify
opportunities where technology can streamline operations or create new
business value.
- Support
teams in adopting new tools and ways of working across the organization.
Budget & Resource Management
- Developing
and managing the Technology budget, ensuring spending aligns with business
priorities.
- Balance
investment in innovation with cost efficiency.
- Review
and approve major Technology purchases, vendor contracts, and monitor KPIs
for IT operations.
- Allocating
resources effectively across projects and departments.
- Oversee
vendor relationships, contracts, and technology procurement.
- Tracking
performance and measuring ROI on technology initiatives to ensure value.
Stakeholder management & Collaboration
- Build
and maintain partnerships with vendors, regulators, and industry
stakeholders.
- Promote
adoption of digital tools and systems across the organization.
- Facilitate
communication between IT and other departments.
- Represent
the organization in external technology discussions and collaborations.
Other duties assigned from time to time
Qualification and Experience Requirements:
- Master’s
or Bachelor’s degree in Information Technology, Computer Science or
related field (MSc preferred).
- Minimum
of 10 years in IT leadership, with at least 5 in executive or senior
management roles.
- Must
be a member of a relevant professional body.
Competency Requirements:
- Business
acumen
- Problem
solving and decision skills
- Integrity
- Time
Management
- Budget
Management
- Creative
- Innovative
- Strong
leadership skills
- Strong
communication skills
- Proactive
and results oriented
- Analytical
skills
- Critical
thinking
How to Apply:
Submit your application via recruitment@optiven.co.ke cc. ceo@optiven.co.ke
Deadline: Applications close on 26th September 2025.
Industrial Attachment Opportunities
Vacancies: 30
Company: Optiven Group
Department: Sales and Marketing, HR, Finance, Legal, ICT,
Hospitality
Period: 3 months, 1st October to 31st December
2025
Location: Karen Office, Zamani Business Park
We are pleased to offer Industrial Attachment opportunities
for University and College students who are eager to gain hands-on experience
in the following areas: Sales and Marketing, HR, Finance, Legal, ICT,
Hospitality. The Program designed to provide students pursuing
undergraduate or diploma programs with hands-on experience that will help lay
foundation for their professional journey.
Optiven is dedicated to supporting education through
Corporate Social Responsibility initiatives. We aim to to nurture and develop
college and university students in expanding their skills and capabilities to
prepare them for the job market through industry exposure.
Eligibility Criteria
- Be
currently enrolled in undergraduate program in a recognized university
from second year of study and above.
- Be
currently enrolled in a tertiary institution undertaking a higher diploma
or diploma, in the second year of study and above.
- Recently
graduated from a university or college as defined above (under one year).
- Demonstrate
proficiency in Microsoft Office tools.
- Possess
strong oral and written communication skills in English.
- Ready
to learn and contribute in a professional environment.
Key Responsibilities:
- Support
day-to-day departmental operations.
- Support
in research, data entry, and reporting.
- Participate
in projects and assignments under supervision.
- Learn
and apply practical skills relevant to the profession.
Application Details:
- How
to Apply: Submit your application to recruitment@optiven.co.ke (Kindly
indicate your area of specialization)
- Deadline: Applications
close on 15th September 2025.
- Shortlisting
Process: Applications will be reviewed on first come first served
basis.
- Recruitment
Fee: Optiven Group does not charge any fee for applications,
interviews, or placements.
- Shortlisting: Only
shortlisted candidates will be contacted
Notice
- Please
note that the attachment is strictly non-remunerative. No
payment, allowance, or stipend will be provided during the attachment
period. We encourage you to view this as an opportunity to gain hands-on
skills, build your professional profile, and apply classroom knowledge in
a real-work environment setting