Internship | Job Vacancies at Co-operative Bank of Kenya

Relationship Manager – Corporate Banking (Energy & Natural Resources Sector) at at Co-operative Bank of Kenya

Job Description

The Relationship Manager will be charged with the responsibility of establishing and deepening value driven cordial banking relationships with key corporate clients within the target market segments. He/she will aim to increase the Bank’s market share in Corporate Banking to achieve the profit targets as set by the bank, and work closely with product teams to identify cross-selling opportunities and undertake the preparation of analysis or credit proposals as required.

The Role

Specifically, the successful jobholder will be required to:

• Develop and nurture strategic relationships with the corporate clients to ensure that the Bank maximizes on the business potential / wallet size of the customer.
• Continually recommend improvements and adaptations to existing systems, processes and structures in order to ensure current and future viability of the relationships.
• Acquisition of new corporate clients and continuous monitoring and nurturing of the relationships to ensure that clients are always satisfied with the Bank’s services and solutions.
• Develop forecasts/quantify the expected business from prospective clients based on comprehensively done and updated account plans.
• Develop and package winning value propositions targeting major relationships with huge potentials for cheap deposits, quality assets, and substantial non-funded revenues.
• Identify key contacts and key business influencers within the clients’ business and foster a relationship to ensure cutting edge information about the client’s business objectives, opportunities and threats for proactive management.
• Develop an intimate understanding of the client’s industry and business; analyze their modus operandi, management practices and market conditions affecting the long term sustainability and viability of the business and sector.
• Introduce specialist skills on specific products and product mix at the appropriate time and level in order to create solutions which effectively satisfy client needs.
• Initiate and monitor customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
• Proactively monitor markets and pre-empt risks for both the Bank and the client with timely identification of potential problem accounts and formulating appropriate risk mitigating strategies.
• Keep abreast of developments in the market; be aware of projects to be carried out by parastatals, government ministries and developmental agencies and their various sources of funding with a view to market for collection business from cash rich corporates with large collections volumes.

Desired Skills and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree in a Business related field: Marketing, Economics, Business Administration, Finance, Accounting, or any other relevant field from a recognized university.
• A minimum 5 years’ experience as a Relationship Manager managing large corporate clients.
• Knowledge of various bank’s products and services including those that are being developed.
• Knowledgeable in Trade Finance transactions and its associated processes with experience in corporate lending especially to state owned institutions.
• Experience in Corporate Mortgage and project management and other industry-associated risks evaluation and management.
• Analytical and presentation skills for pitching proposals and responses to request for proposals.

Apply: Relationship Manager – Corporate Banking (Energy & Natural Resources Sector) | Co-operative Bank of Kenya

UI / UX Designer at Co-operative Bank of Kenya

Job Description

Job Ad expires on August 17th, 2026

When customers interact with us through our digital platforms, they should feel like we really know them and their needs. That’s why we keep our customers at the core of all our designs. We are thus looking for a visual design thinker who will give this experience to our customers.

You are passionate about solving real-world user experience challenges. You understand the key role visual design plays in enhancing brand and user experiences. You possess mad visual design skills and know how to apply them to interactive products. You love colour, typography, a good sketch, you’re willing to push creative boundaries, and you are a relentless advocate for quality.

Reporting to the Technical Lead – Youth Financial Services Division, the User Experience Designer will work with cross-functional teams to ensure the creation of engaging, positive, user experiences and intuitive interfaces for device, mobile and application solutions created for Co-op bank customers. In this role, you will define interaction models, user task flows, User Interface specifications & requirements, communicate user scenarios, end-to-end experiences and screen designs to stakeholders. You will work with business members, technology partners, analysts, and visual designers to develop and incorporate the Co-op bank brand device experience.

The role

The successful jobholder will be expected to:

• Acts as a lead on all projects tasked with making complex user experience decisions and assist in the definition and translation of business/functional requirements into user flows and wireframes.
• Facilitate user experience design thinking sessions to identify business and technical requirements for technology, research and business initiatives to ensure that designs are successfully created and implemented to achieve the user goals.  
• Develop overall user experience, interaction design and information architecture for technology and business initiatives at the level of detail and rigor needed by those who must base their work on the design.  
• Use a variety of analytical techniques to gather and analyze design requirements (e.g. interviews, facilitated workshops, surveys, site visits, use cases, workflow analysis, observations, etc.)  This includes creating site maps, flows, wireframes, prototypes and design specifications; analyzing usability test results; and developing user experience design briefs.
• Evaluate information gathered from multiple sources with the aim of resolving conflicts and providing information to support interaction design prioritization and tradeoff decisions.  
• Define process improvements for the user experience team and works with the leadership team to communicate and uphold user experience standards.
• Work with creative & visual leads and technical leads to understand technical systems and constraints so that design solutions are technically feasible and optimal and to co-evolve experience solutions through an iterative design process.
• Develop expert level knowledge of competitive and complementary design strategies to ensure a “best approach” design with every project
• Define and prioritize design schedules, milestones and deliverables on multiple project initiatives in addition to building/advocating the development of UI guidelines, standards and requirements that serve as the foundation for designing cohesive experiences.
• Act as an internal consultant and subject matter expert by staying on top of changing UX design technologies, as well as corporate, organization, and industry standards to ensure leading-edge interpretation and execution of design applications and to provide business and technical guidance where appropriate.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: –

• A Bachelor’s degree in an IT related field or Business related field with relevant IT Professional qualifications. Graphic or Visual Design, Digital Media Design, other visual specialty or any other related qualifications will be an added advantage. 
• At least 3 years’ relevant work experience in a role directly related to web design, UX Design / Front-end mobile-web development experience, product design, product management, production management, marketing.
• Strong technical proficiency with UX tools such as Figma (essential), FigJam, Adobe Creative Cloud Sketch and Miro
• Creative problem solver with experience leading projects and building consensus with multiple stakeholders and cross-functional teams.
• Demonstrated ability to scope and estimate efforts accurately, prioritize tasks and goals independently and rapidly produce deliverables in a fast-paced iterative environment.

How to apply:

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.keindicating the job reference number UI-UX/YFS/2026 by 17th August 2026.

Business Analyst at Co-operative Bank of Kenya

Job Description

Are you a dynamic, creative, and self-driven experienced professional? Are you a wild duck – out of the box thinker, logical, analytical and have an investigative mind, with creative abilities, high level of technical and mathematical aptitude plus strong problem-solving skills? You have built capability to handle complex and high impact projects and you are comfortable with managing and driving change.

We have an exciting opportunity for a Business Analyst to join our Youth Financial Services. Reporting to the Director – Youth Financial Services, the role holder will be responsible for providing detailed enterprise analysis, business requirements analysis, functional analysis and business process analysis for various business domains using data and tools to deliver change through implementation of business and technology solutions for the Bank.

The Role

Specifically, the successful jobholder will be required to:

• Work with Business Units to examine not only the business problem/need and its proposed business solution, but also an in-depth look into whether the proposed solution is truly the best solution.
• Perform detailed analysis of what a solution entails, its risks, and its feasibility in the organization.
• Lead Requirements Elicitation, Business Requirements Analysis, Business Solution Assessment and Validation, Business Analysis Planning and Monitoring, Requirements Management and Communication, Stakeholder Analysis, Business Rules Analysis, Data Analysis, and Business Modeling.
• Support project delivery by undertaking solution procurement, scope planning and approach for the activities related to business analysis for the IT Projects, monitor progress, coordinate with the Internal PM and report to Project Steering Committee on changes, risks, and issues wherever appropriate.
• Maintain a deep awareness of how business and technology operations work and help stakeholders explore technology-enabled solutions to support their roles more effectively.
• Lead stakeholder relationship management: develop and maintain one or more defined communication channels and/or stakeholder groups, acting as a single point of contact. Facilitate business involvement and ownership of new/future business requirements; documentation and/or review of requirements, user stories and use cases.
• Analyze business processes; identify alternative solutions, assess feasibility, and recommend new approaches. Contribute to evaluating the factors that must be addressed in the business change program.
• Assist business users in identifying business problems, needs and functions, understand stakeholders’ concerns and requirements, identify improvement opportunities, and contribute business input for developing the business case for technology-enabled solutions.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree in Information Technology, Computer Science, Mathematics, Statistics and/or Business related fields from a recognized university.
• Professional Qualification in either Business Analysis, Project Management or Change Management: CBAP/CCBA, CBPP, PMI-PBA, Lean Six Sigma, ITIL, Prince2, PMP, Prosci Change Practitioner, or ITSM is a plus.
• At least 5 years overall experience in a dynamic business environment encompassing at least 3 years’ professional experience in Business Analysis & Project Management.
• Excellent communication, documentation, and analytical skills with ability to handle complex information with accuracy and attention to detail.

How to Apply

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number BA-YFS/IID/2026 by close of business on 17th August 2026.

Front – End Engineer at Co-operative Bank of Kenya

Job Description

Job Ad expires on August 17th, 2026

Are you a well-rounded Engineer looking to join a high performing team where your impact will be recognized immediately? Do you have a passion for creating joyful experiences on web and mobile environments? We are hiring for an experienced individual to bring his/her own unique talents to innovation team dynamic. 

If you are looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment, then the Front-End Engineer position within The Co-operative Bank of Kenya, is the perfect opportunity for you to scale new horizons.

Reporting to Technical Lead – Youth Financial Services Division,, the Front – End Engineer will be responsible for the development of robust user facing front end platforms in the mobile and web-based applications using latest technologies.  He/she will be required to maintain and support applications within this section and will therefore be required to have knowledge working within the agile methodology keeping in mind quality control plans within the developments to identify improvements.

The Role

The successful jobholder will be expected to:

• Develop new and/or improve existing user facing features to enhance the user experience for both mobile and web applications.
• Deliver responsive and cross-browser compatible applications.
• Use Agile engineering practices and various software development technologies to rapidly develop creative, efficient, and re-usable solutions that enhance the organization’s technology stack.
• Prototype or test the technical feasibility of the UI/UX designs and maintain brand consistency.
• Optimize applications for size, speed, performance, and scalability.
• Consume APIs developed by the back-end engineers to display data on the application, get and validate input from the application and post data to the API.
• Secure applications across all channels by putting adequate application security controls.
• Implement UI/UX analytics to analyze our applications and generate insights to help improve our applications and better understand our customers.
• Liaise with software vendors to resolve application issues or escalation by collecting, collating information and clearly documenting issues to enable efficient support from the software vendors/partners.
• Adhere to change control procedures in implementing solutions and seeing through a project from conception to completion.
• Work collaboratively with the UI/UX design team during the development and improvement of the user experiences.
• Act as a user-advocate during the development process by offering and implementing suggestions from a user centered design perspective.
• Act as a “go to” with in depth knowledge of user interface development best practices and standards.
• Provide support to fellow front-end Engineers by engaging in peer code reviews.
• Continuously research on better ways of achieving joyful user experiences and applications optimization.
• Actively contribute to the front-end development of web based and mobile applications in the bank.
• Use of DevOps and CI/CD tools to deliver new features and projects faster.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: –

• A Bachelor’s degree in computer science & IT related fields with a focus on software development.
• At least 3 years’ relevant work experience in Front-end mobile-web development. 
• Experience in responsive and adaptive web development, along with proficiency in Android and iOS development.
• Proficient understanding of web markup languages and cascading stylesheets, such as HTML and CSS3.
• Proficiency in CSS, Bootstrap, LESS and SASS.
• Proficient understanding of client-side scripting frameworks such as JavaScript, ReactJS, Angular, Vue.js and jQuery.
• Good understanding of server-side technologies such as Node.js and PHP.
• Good understanding of asynchronous request handling, partial page updates, and AJAX.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools such as Git / Mercurial / SVN.
• Good understanding of SEO principles and ensuring that applications will adhere to them.
• Knowledge in working with RESTful APIs.
• Knowledge in working with Hybrid Mobile Applications such as Cordova, Ionic, Capacitor and Flutter.
• Excellent knowledge of web analytics tools such as Google Analytics, Firebase, Mixpanel etc.
• Strong problem-solving skills, logical thinking, an analytical and investigative mind, and creativity.
• Proficiency in native android development using Jetpack compose or XML and/or knowledge of Swift UI or UI Kit will be an added advantage

How to apply:

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number FED/YFS/2025 by 17th August 2026.

Android Engineer at Co-operative Bank of Kenya

Job Description

Job Ad expires on August 17th, 2026

Are you a well-rounded Engineer looking to join a high performing team where your impact will be visible from day one? Do you have a passion for building seamless, user centered mobile experiences that customers love? We are looking for an experienced engineer who brings strong technical depth, a growth mindset, and a unique spark to our innovation culture.

We have exciting opportunities for Mobile Engineers within our Youth Financial Services. Reporting to the Technical Lead – Youth Financial Services Division, the role holder will design, develop, and maintain robust user facing applications across mobile devices and related touchpoints. The Engineer will operate within an agile squad, uphold engineering and quality standards, and contribute to the continuous improvement of our digital products.

The Role

The role holder will design, develop, test, and maintain high quality and bug free Android applications. You will work in an agile squad, uphold engineering standards, support continuous improvement, and ensure delivery of stable, customer-centric digital solutions.

Your key responsibilities will be:

• Develop, test and maintain Android applications using Kotlin, Java, and Android SDK.
• Translate UI/UX designs into responsive, production-ready mobile interfaces.
• Integrate applications with backend services using REST APIs and modern integration patterns.
• Write clean, testable, well-documented code following SOLID principles and industry standards.
• Conduct code reviews and enforce quality, security, and performance best practices.
• Troubleshoot, debug, and resolve performance bottlenecks and crashes.
• Implement unit, integration, and UI tests using modern Android testing frameworks.
• Optimize application performance, memory usage, offline capabilities, and battery consumption.
• Manage app releases through Google Play Console including rollout, testing, and monitoring.
• Stay current with the Android ecosystem, libraries, and emerging technologies.
• Collaborate with product managers, designers, QA, and backend teams throughout the development lifecycle.
• Maintain updated technical documentation and support continuous improvement in engineering practices.

Skills, Competencies and Experience

The successful candidate will be required to have and demonstrate the following skills and competencies:

• Bachelor’s degree in Computer Science, IT, or a related field.
• Minimum 3 years of practical Android development experience.
• Deep expertise in Kotlin, Java, Android Studio, and Android SDK.
• Strong knowledge of Jetpack components, Retrofit, Room, Dagger/Hilt, Coroutines, and Material Design.
• Experience with Gradle, Firebase Cloud Messaging, push notifications, and app analytics.
• Solid understanding of MVP, MVVM, and Clean Architecture.
• Hands-on experience with testing frameworks such as JUnit, Espresso, and Mockito.
• Proven experience integrating apps with RESTful services.
• Strong grasp of security best practices for mobile apps.
• Experience with Git, CI/CD pipelines, and DevSecOps-aligned workflows.
• Previous experience publishing at least one Android app is an added advantage.
• Demonstrable experience of working in agile development environments.
• The ability to communicate effectively and articulate complex concepts to both technical and non-technical audiences is essential.

How to Apply

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number AD-YFS/IID/2026 by close of business on 17th August 2026.

Full Stack Engineer at Co-operative Bank

Job Description

Full Stack Engineer

Job Ad expires on August 17th, 2026

You are brilliant, self-driven and have great follow-through. You are an exceptional IT professional with solid programming skills and knowledge of database concepts, and you possess strong analytical and process improvement skills with proven proficiency in dealing with corporate information systems in the banking sector. Does this sound like you? If yes, then look no further; Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place for you – here, you will find growth opportunities at every step of your career.

We have an exciting opportunity for a Full Stack Engineer to join our Youth Financial Services. The role holder will contribute across the technology stack, covering the end-to-end development of web and native applications, as well as improvements to DevOps tooling.

The Role

Specifically, the successful jobholder will be required to:

• Shape and implement technology/business solutions to contribute to the organization’s competitive differentiation.
• Use Agile engineering practices and various software development technologies to rapidly develop creative and efficient solutions that enhance the organization’s technology stack.
• Collaborate with other team members to implement user stories, write tests, and continuously deliver new/improved product functionality.
• Communicate with internal IT teams to resolve technical dependencies during implementation.
• Develop all front-end and backend and/or server-side logic, ensuring high performance and responsiveness to requests from the front-end according to user’s specification.
• Build reusable code and libraries for future use.
• Assist in preparing system specification by the users highlighting technical requirements.
• Carry out analysis of the requirements and recommend solutions to address user requirements.
• Carry out system testing.
• Develop and maintain documentation/manuals on system configuration or setup.
• Carry out technical user training in respect to these systems so that the business can utilize them.
• Provide solutions for SIT/UAT and ensure that functions/features are ready before being put on the live system.
• Secure systems by putting adequate controls and restrict access to programs by users in accordance with the requirements of the bank.
• Attend to systems failures and resolve or coordinate the resolution of the problem.
• Adhere to change control procedures in implementing solutions.
• Build the organization’s brand in the technology community.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• Bachelor’s degree in Computer Science, Electronics Engineering, IT or related field from a recognized university.
• Minimum of 3 years’ experience in software development, with proficiency in server-side technologies including Springboot, Apache Camel, NestJS, SpringMVC, ExpressJS, Node.js, Java, PHP, C#, ASP.NET, XML, as well as client-side languages such as HTML/CSS and JavaScript.
• Knowledge of designing RESTful APIs, SOAP Services, SSO/OAuth, LDAP and Search Technologies.
• Experience with at least one JS framework/library — Angular, Cordova, Ionic, ReactJS, VueJS, Ember, jQuery, JQWidgets, Bootstrap.
• Very good knowledge of Windows Operating Systems and an understanding of Unix and Linux.
• Excellent understanding of SQL database fundamentals (for MSSQL, Oracle etc.).
• Knowledge of Agile software development practices and experience in an Agile environment. Familiarity with DevOps processes, workflows, and tools such as TFS, GIT, GitHub Actions, Jenkins, CircleCI, TeamCity, Docker and Kubernetes will be considered a plus.
• Very strong analytical, presentation & problem-solving skills with the ability to work confidently on high priority problems and present technical ideas in a user-friendly language.
• Positive attitude and willingness to learn new things.

How to Apply

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number FSD/YFS/2026 before the close of business 17th August 2026.

ICT Project Manager at Co-operative Bank of Kenya

Job Description

Reporting to the Head – ICT Projects, the Project Manager’s primary ongoing responsibility will be management of projects to ensure that the expected objectives are delivered on time, within budget, with high quality and realization of benefits. The role holder will ensure the application of appropriate skills, tools and techniques to project activities during the project life cycle, addressing the various needs, concerns and expectations of the stakeholders and balancing the competing project constraints of Scope, Quality, Schedule, Budget, Resources, and Risk.

The Role

The successful jobholder will be expected to:

• Lead and manage implementation of projects within a portfolio of competing projects and limited time and resources.
• Develop processes and procedures to support the achievement of the project objectives.
• Follow a defined, agreed upon project management methodology for Planning, Defining, Execution, Monitoring and Control, and reporting activities within the project lifecycle.
• Prepare project initiation and governing documents like Project Charter and Project Management Plans.
• Determine the organizational structure of the project team and assemble a cross-functional project staff for their technical or functional contribution to the project.
• Identify key stakeholders to the project and their roles and value while coordinating activities across different internal and external functions.
• Assign work to team members in collaboration with the work stream owner and ensuring the team remains motivated to deliver.
• Manage project budget and resource allocation as well as constantly checking on project progress toward meeting its objectives, determining the cause of deviations from the plan if any and take corrective actions to address deviations.
• Facilitate the definition of scope, service levels and user requirements in addition to coordinating partners, vendors and consultants engaged in the project work.
• Organize and ensure proper and adequate testing phases within projects.
• Provide regular reporting and presentation of project status, progress, risks and issues to all stakeholders.
• Convene regular Project Steering Committee meetings that include Executive Sponsor and other stakeholders.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A Bachelor’s degree in an ICT related field from a recognized university with a Certification in Project Management – Prince 2 Practitioner or PMP. Certification in Agile Project Management will be an added advantage.
• Minimum 5 years of increasingly responsible experience, including experience successfully managing various projects.
• Able to manage and lead a sandbox for delivery of technical initiatives using Agile methodology and scrum practices.
• Proven consistent experience of successfully managing various ICT projects in both waterfall and agile implementation frameworks.
• Thorough understanding of project management lifecycle, phases, techniques and tools with strong and tested project management skills, including sponsor and risk management.
• Outstanding grasp of information technology concepts and processes.
• Demonstrated aptitude for effective leadership of staff, energy and enthusiasm with a strong client focus.
• Experience in business process analysis preferably in a multi discipline environment.
• Highly developed analytical skills with an ability to remain focused on outputs and to adjust delivery mechanisms to meet deadlines and client needs.
• Knowledge of organization’s methodology and tools with an understanding of IT as a shared service to other areas of the bank.

Apply: ICT Project Manager | Co-operative Bank of Kenya

Relationship Manager – Liabilities at Co-operative Bank of Kenya

Job Description

We are seeking to recruit an experienced professional and innovative individual with imagination and great drive as well as determination to deliver a clear vision and first-class services in the Public Sector Portfolio. If you have an excellent sales track record in this area with solid liability drive and credit experience, this opportunity should be your next career move.

The Relationship Manager will be charged with the responsibility of establishing and deepening value driven cordial banking relationships with all clients within the target market segments. He/she will aim to increase the Bank’s visibility among the target clients, to achieve the balance sheet and profit targets as set by the bank, and work closely with product teams and Branch network in the region to identify and onboard business opportunities, undertake the preparation of business and credit proposals as required.

The Role

Specifically, the successful jobholder will be required to:

• Develop and nurture strategic relationships with the clients to ensure that the Bank maximizes on the business potential / wallet size of the customer.
• Continually recommend improvements and adaptations to existing systems, processes and structures in order to ensure current and future viability of the relationships.
• Acquire new corporate level clients and continuous monitoring and nurturing of the relationships to ensure that clients are always satisfied with the Bank’s services and solutions.
• Develop and package winning value propositions targeting major relationships with huge potentials for Cheap and Deposits, Quality Assets, Non-funded revenues and wide value chain/ecosystems.
• Identify key contacts and Key Business Influencers within the clients’ business and foster a relationship to ensure cutting edge information about the client’s business objectives, opportunities and threats for proactive management.
• Develop an intimate understanding of the client’s industry and business; analyze their modus operandi, management practices and market conditions affecting the long term sustainability and viability of the business and sector.
• Introduce specialist skills on specific products and product mix at the appropriate time and level in order to create solutions which effectively satisfy client needs.
• Initiate and monitor customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
• Proactively monitor markets and pre-empt risks for both the Bank and the client with timely identification of potential problem accounts and formulating appropriate risk mitigating strategies.
• Keep abreast of developments in the market; be aware of and target projects to be carried out by National and County Governments, Parastatals, and private sector Corporates, and onboard them including their ecosystems.
• Scope for and onboard collections business and main operations accounts from cash rich corporates in the assigned region.
• Fully activate Sales Force effectiveness through comprehensive account plans, deal pipelines, customer visits and call reports (DILO) and accelerated conversions to consistently meet the signed KPIs.

Desired Skills and Experience

• A Bachelor’s degree in a Business related field: Marketing, Economics, Business Administration, Finance, Accounting, or any other relevant field from a recognized university.
• A minimum 3 years’ experience as a Relationship Manager managing corporate and institutional clients.
• Knowledge of various bank’s products and services including those that are being developed.
• Knowledgeable in Trade Finance transactions and its associated processes with experience in corporate lending especially to state owned institutions.
• Excellent understanding of credit, business and industry-associated risks profile of diverse industries.
• Analytical and presentation skills for pitching proposals and responses to Request for Proposals and for preparing credit applications.
• Demonstrate solid awareness in operational risk and quality while driving service excellence.
• Demonstrate good knowledge on financial institutions and professional bodies.

Apply: Relationship Manager – Liabilities | Co-operative Bank of Kenya

ICT Risk Officer at Co-operative Bank of Kenya

Job Description

Are you a competent and highly motivated person with a career passion in Information Security? Our ICT Risk and Control Team is looking for a detail oriented, self-driven, collaborative individual with a passion for integrity to fill the role of ICT Risk Officer.

Reporting to Head – ICT Risk and Control, the role holder will provide continuous independent assurance of the Bank’s Information Security as regards confidentiality, integrity and availability of the IT Systems by ensuring that appropriate security controls are in place to protect the Bank’s assets. The role holder will also ensure that ICT related risks are managed in compliance to the Bank’s policies, laws, regulatory guidelines and applicable standards.

The Role

Specifically, the successful jobholder will be required to:

• Carry out ICT risk assessments of Co-operative Bank systems and provide recommendation of appropriate and adequate IT security controls to mitigate and minimize ICT Risks.
• Continuously review and improve the ICT controls in place.
• Continuously review systems at all levels i.e. servers, applications, database, network devices etc., identify risks and make recommendations on closure of the risks.
• Provide continuous assurance on ICT Risks on the Bank’s systems.
• Evaluate ICT controls for all operating systems, applications, database management system interfaces and networks across the Bank to ensure consistency in achieving compliance requirements (regulatory, standards and internal policies).
• Promote Information Security awareness within the Bank by providing consultation, guidance and conducting relevant awareness programs to ensure an IS compliant culture.
• Proactively anticipate potential threats and vulnerabilities and provide guidance in coordination with the ICT department on effective responses or control measures to be implemented to mitigate them.
• Manage ICT Risks registers.
• Periodically perform vulnerability assessments & penetration tests on Bank systems and technology, identifying vulnerabilities and recommendations on closure of these vulnerabilities.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree in Information Technology, Information Security or Computer Science.
• Relevant IT Security professional qualifications e.g. CISA, CISM, CEH or other relevant security certifications.
• A minimum of 5 years working experience in a similar role in a highly computerized environment.
• Experience in implementing Information Security Standards such as ISO 27001, COBIT.
• Understanding of ICT risk and systems security control processes.
• Understanding of Information Systems Architecture and operational practices.
• Appreciation of Audit Methodologies.
• Experience in Windows Enterprise servers or UNIX systems.
• Experience of working in the IT function within a banking environment will be an advantage.
• Knowledge of cybersecurity good practices (Identity and Access Management, Data Protection, Penetration Testing etc.)

Apply: ICT Risk Officer | Co-operative Bank of Kenya

Tele-Collector – MSME Collections at Co-operative Bank of Kenya

Job Description

Tele-Collector – MSME Collections

Job Ad expires on July 15th, 2026

Are you an outstanding performer who firmly believes in the pursuit of excellence and looking to grow in credit and customer experience management? Are you passionate about service excellence? Do you seek to do things differently and go an extra mile to make sure you excel in results delivery? If yes, then you are what we need! Join our Collections team and make your mark.

Reporting to the Team Leader – Tele Collections, the role holder will be required to proactively engage customers in the early arrears portfolio through structured outbound calling, payment follow-up, and customer engagement to improve collections, promote payment discipline, identify early warning signs of distress, and prevent migration into higher delinquency buckets.

The Role

Specifically, the successful jobholder will be required to:

• Conduct outbound calls to customers with overdue facilities and to secure payment commitments and follow up to ensure fulfilment.
• Engage customers professionally using approved collection scripts and guidelines, and maintain regular contact with customers within the assigned portfolio.
• Manage allocated accounts within the assigned arrears portfolio and ensure containment of accounts within early arrears buckets.
• Prioritize customers requiring immediate intervention to prevent deterioration.
• Escalate complex or high-risk cases to the Team Leader for further action.
• Promote enrolment of customers onto Settlement Instructions and other approved solutions.
• Educate and support initiatives aimed at improving repayment behaviour and available repayment options.
• Identify and report signs of customer distress, such as reduced business activity, cash flow challenges, business closure or relocation, diversion of business proceeds, and repeated broken payment commitments.
• Maintain accurate and timely updates in E-Collect and other designated systems.
• Record all customer engagements, commitments, and outcomes.
• Support campaigns and initiatives aimed at improving portfolio quality.
• Escalate matters requiring field visits, restructuring, legal action, or other remedial interventions.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• Bachelor’s Degree in Business Administration, Finance, Banking, Economics, Accounting, Marketing, or a related field from a recognized institution.
• At least one (1) year experience in tele-collections, debt collections, or a related field.
• Experience in financial services or debt collection will be an added advantage.
• Experience in customer engagement and negotiation skills, knowledge of lending and collection processes.
• Report writing, documentation skills, computer literacy and proficiency in Microsoft Office applications.

Apply: Tele-Collector - MSME Collections | Co-operative Bank of Kenya

Employee Relations Manager at Co-operative Bank 

Job Description

We are seeking to strengthen our HR support to the business by recruiting a strategic, highly motivated and results-oriented Employee Relations Manager. This role is suited to a self-driven professional who is passionate about people, thrives in a dynamic environment, and is committed to delivering exceptional employee relations support.

Reporting to the Head, Employee Relations & Welfare, the role holder will play a key role to develop and maintain a conducive & productive working atmosphere, provide expert guidance and hands-on support across a wide spectrum of employee relations matters, ensuring people practices align with employment legislation, Bank policies, and best practice. The role will drive effective management of discipline, grievance, and staff welfare matters while partnering with the business to foster a positive, productive, and engaged workforce.

The Role

Specifically, the successful jobholder will be required to:

• Liaise with team leaders to ensure consistency of disciplinary procedures in the network.
• Study reported disciplinary cases and advise on the relevant disciplinary actions.
• Study investigation and audit reports and take relevant disciplinary action.
• Communicate disciplinary decisions to line managers and ensure proper implementation of actions.
• Investigate and respond to all queries raised by the Union or line managers on staff disciplinary matters.
• Organize and constitute the Disciplinary Hearing Panel and staff discipline matters.
• Co-ordinate in liaison with the Bank’s advocates all litigation cases for ex-staff and attend to Industrial Court as the Bank’s Witness on all litigation matters.
• Support Bank subsidiaries in handling disciplinary matters when called upon.
• Provide expert advice to line managers on legal implications of disciplinary actions as they relate to the labour laws.
• Act as a centre of expertise for the organization on matters pertaining to employee relations.
• Seek support for the Bank’s employee relations strategy from stakeholders.
• Monitor on a regular basis changes in labour laws and keep managers informed.
• Undertake regular consultations and negotiations with the Union.
• Attend to and represent the Bank at the Ministry of Labour conciliation meetings.
• Liaise with Kenya Bankers Association and Kenya Institute of Bankers on employment related matters.
• Ensure the Bank’s HR policies are aligned to the existing labour laws.
• Represent the Bank and participate in Collective Bargaining Agreement negotiations with the Union.
• Ensure that the Bank applies and practices the best labour practices and that the Bank adheres to all provisions of labor laws and other relevant statutes.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree in Social Sciences or Law (LLB) from a recognized university with over 5 years demonstrable HR experience in a busy environment.
• A Higher Diploma in Human Resources with I/CHRM or other professional body membership.
• A detailed and working knowledge of the provisions of the Labour Laws with practical experience in Employee Relations.
• A good awareness of the internal and external industrial environment with detailed knowledge of the Bank’s disciplinary and grievance procedures.
• In-depth knowledge of best practices in Human Resource policies, processes and strategies.
• High level of tact and diplomacy and the ability to use appropriate styles and methods of communication to ensure a professional yet personal customer service; excellent spoken and written English.
• Ability to handle sensitive and confidential information in a discreet and professional manner.
• Ability to build effective working relationships with others at all levels of the organization.
• Proven ability to remain calm, focused and organized and to deliver results on time when under pressure and with rapidly changing circumstances.

Apply: Employee Relations Manager | Co-operative Bank of Kenya

Legal Officer at Co-operative Bank Kenya

Legal Officer

Job Ad expires on June 30th, 2026

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for people who want to make the world a better place and achieve great things.

Are you a dynamic, keen, self-driven and highly motivated experienced professional with a high degree of integrity, dependability and confidentiality with strong understanding of legal systems? Do you seek to do things differently and go an extra mile to ensure the success of the team? If yes, this is the ideal next career step for you.

Reporting to the Head – Legal Services Department, the role holder will be responsible for provision of sound legal advice, including but not limited to perfection of securities, litigation management, contract and commercial negotiations.

The Role

The successful jobholder will be expected to:

• Provide legal advisory services to all departments within the Bank including providing independent legal advice and judgment to mitigate any legal risks.
• Manage litigation against the Bank including external lawyers involved in litigation as well as review, analyzing and interpreting laws, regulations and judicial decisions.
• Provide support in contract negotiations and management including review of contractual agreements for the Bank and providing recourse options for non-performing contractors as well as preparing, reviewing and modifying contractual instruments to assist and support various business activities.
• Advise the relevant departments on the perfection of securities and documentation as well as managing the annual securities audits and advise on the remedial process.
• Offer cost effective and timely legal advisory services and support to the credit recovery function of the Bank in order to foster effective management of regulatory and litigation risk in the recovery of non-performing loans.
• Prepare and facilitate staff training on specific legal matters affecting the Bank including dissemination of appropriate legal requirements to various departments.
• Participate in risk management sessions that have a bearing on legal matters, reviewing risk reports for purposes of managing key risks efficiently in the risk management process and undertake research on current legal developments and preparing briefs to the Head of Legal Services.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• Must have a Bachelor of Laws (LL.B) Degree from a recognized University with a minimum of five years legal experience ideally in a leading organization, with a proven track record in litigation management, contract negotiations and conveyance.
• Must be an Advocate of the High Court of Kenya with a current practicing certificate. CPS will be an added advantage.
• Working knowledge of the legal environment in banking, general business/commerce in Kenya will be an added advantage.
• Strong conceptual, analytical, documentation and presentation skills with ability to influence and negotiate at different levels.

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Quantity Surveyor at Co-operative Bank of Kenya

Job Ad expires on June 22nd, 2026

Are you a self-driven individual looking for an employer that grows with you? Look no further – Co-operative Bank is seeking a skilled and reliable Quantity Surveyor to join our established organization.

We are looking for a highly experienced candidate with a record of accomplishment and an expert in quantity surveying.

Reporting to the Head Projects and Facilities, the Quantity Surveyor is responsible for proper contracting, cost management and value management for the Bank’s construction, refurbishment and maintenance projects. He/She manages all aspects of the contractual and financial side of construction.

The Role

Specifically, the successful jobholder will be required to:

• Provide support to the Bank in construction, project management, maintenance and security of the Bank’s capital assets, in particular Bank premises, with emphasis on construction issues.
• Manage and oversee routine scheduled maintenance work and respond to equipment faults and carry out quality inspections on jobs.
• Ensure proper contracting, cost management and value management for the Bank’s construction, refurbishment and maintenance projects.
• Work closely with key internal and external stakeholders to develop cost reduction strategies and implementation plans.
• Supervise projects in liaison with the Bank’s consultants, to successful completion within the shortest period as may be agreed from time to time.
• Manage construction costs in the new outlets and other refurbishments as may be agreed from time to time.
• Prepare/review blank bills of quantities and other tender documents to be issued to contractors for tendering.
• Liaise with the procurement team and external consultants on all tender processes including shortlisting of contractors, tender invitations, tender opening and tender evaluation.
• Prepare valuations for in-house projects, evaluate and monitor payments to contractors at various stages of construction.
• Ensure complete and proper documentation of all on-going and completed projects such as contracts, performance bonds, and all necessary documentation.
• Prepare repair specifications, select suitable contractors to carry out the works and prepare maintenance tender documents.

Desired Skills and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree in Building Economics or equivalent.
• A minimum of 2 years’ experience in a similar role in a fast-paced environment.
• Strong preventive and active maintenance skills, construction and project management skills.
• Excellent communication, analytical and interpersonal skills.
• Excellent business skills and knowledge of managing budgets, leading a team and liaising with suppliers.
• Ability to build strong relationships across the organization.
• Advanced report writing and presentation skills.
• Sound ability to prioritize, time-manage, and honour deadlines.

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Data Privacy Analyst at Co-operative Bank of Kenya

Data Privacy Analyst

Job Ad expires on June 6th, 2026

Are you a meticulous data enthusiast with a passion for safeguarding privacy and ensuring regulatory compliance? Join Co-operative Bank as a Data Privacy Analyst, where you’ll play a vital role in protecting personal data and driving data protection compliance. If you are dedicated to data governance and adept at managing privacy risks, this is the perfect opportunity for you!

The Role

The successful jobholder will be expected to:

• Ensure that staff, customers, vendors, or any other individuals’ data is collected only where there is a lawful basis for processing.
• Maintain and update data protection policies and procedures.
• Oversee the development and implementation of the Data Protection Impact Assessments in line with data privacy laws.
• Oversee the management of data retention policies to demonstrate data protection compliance.
• Evaluate the existing data protection framework, identify areas of non or partial compliance, and rectify any issues.
• Develop and implement solutions to ensure privacy policies are correctly implemented. The solutions should comply with legal requirements of data use and meet business data needs.
• Collaborate with data product development teams creating new uses of data that employ privacy features.
• Analyze design for new data streams with a goal of developing technical solutions and systems to help mitigate privacy vulnerabilities and prevent potential future privacy risks.
• Responsible for assisting with the management of data privacy, data protection, data usability, performance and the integrity of the privacy solution.
• Identify areas of improvement in local practices related to managing data privacy.
• Establish strategic partnerships with various business units to communicate data protection activities effectively.
• Foster partnerships with industry stakeholders to discover and share leading practices in data protection, incorporating them into the bank for continuous improvement while staying informed about industry and regulatory developments.
• Conduct data privacy audits on bank departments and units to ensure compliance with the Data Protection Act 2019 and follow up on closure of any identified gaps.
• Collaborate with the Office of the Data Protection Commissioner on data protection matters, including registration, response to notices, audits, reporting and containment of data breaches as outlined in the Data Protection Act (2019).
• Attend data protection conferences and webinars to stay updated on best practices.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A degree in information management, law, data management, social sciences or other related fields is preferred (or equivalent on-the-job experience).
• Knowledge of Data Protection laws and regulations.
• Experience in managing data incidents and breaches.
• Good understanding of data processing operations, including information systems, data security and data protection needs of an institution.
• A minimum of 5 years of business experience, with 3 years being in data management, compliance, risk or information management environment.
• Familiarity with the major data protection and governance tools and products available in the market as well as expertise or at least familiarity with data privacy solutions.
• Well-developed, professional interpersonal skills; ability to interact effectively with people at all levels.
• Ability to handle confidential and sensitive information with appropriate discretion and ethics.
• Strong coordination and project management skills to handle complex projects.
• Data privacy certification will be an added advantage.

Join a dynamic team at the forefront of data protection and privacy, where you’ll have the opportunity to shape and influence the bank’s data privacy framework. Engage in continuous learning and professional development while collaborating with industry stakeholders and experts. Please forward your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number DPA/IID/2026 by 6th June 2026.

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Internal Auditor at Co-op Consultancy. A business advisory arm of the Co-operative Bank Kenya

Job Ad expires on June 5th, 2026

Our client, a Regulated Non-Withdrawable Deposit Taking Sacco medium and is based in Nairobi County, is seeking to recruit qualified and professional to fill the position of Internal Auditor with high synergy to meet the Sacco’s set goals and objectives.

Position: Internal Auditor (REF: CBI/IA/05/26)

Reports to: CEO (Administratively) and Board of Directors (Functionally)

Roles & Responsibilities

• Leading the Sacco’s Internal Audit, Risk and Compliance functions. Performing internal audit work as a key component of corporate governance structure.
• Developing internal audit, risk and compliance strategies and manuals detailing the procedures and best practices.
• Developing, implementing, and reviewing the internal audit charter.
• Developing comprehensive audit programs and audit plans to cover all the activities and programs.
• Test the institution’s disaster recovery and incidents management programs and advise the management on areas of improvement.
• Conducting timely risk-based internal audits and advising the board of directors on all audit matters.
• Assessing the reliability and integrity of financial, operating procedures and compliance with set policies.
• Economic efficiency and effectiveness in utilization of the Sacco’s resources.
• Providing practical solutions to improve overall efficiencies and enhance internal controls.
• Identify, assess, and monitor financial, operational, and strategic risks.
• Develop and maintain a risk management framework.
• Advise management on risk mitigation strategies.
• Monitor risk indicators and ensure timely reporting.
• Ensure SACCO operations comply with SASRA regulations, bylaws, and other statutory requirements.
• Conduct compliance audits and follow up on corrective actions.
• Keep abreast of regulatory changes and advise management accordingly.
• Train staff on compliance requirements and ethical standards.
• Provide secretariat support to the Audit and Supervisory Committees.
• Participate in strategic planning and policy formulation.
• Advise management on governance and control issues.
• Foster a culture of accountability and transparency.
• Monitor for signs of fraud or misconduct.
• Conduct investigations and recommend preventive measures.
• Implement fraud awareness and detection programs.

Minimum Qualifications

• Bachelor of Commerce Accounting or related degree with CPA (K) qualification or, CPA (K), ACCA.
• CISA (Certified Information Systems Auditor), CFE is an added advantage.
• Preferably a member in good standing with ICPAK or equivalent professional body.
• Minimum Five (5) years audit experience in a busy organization preferably in a Sacco or financial institution.
• Strong knowledge of SASRA regulations and risk management frameworks.

Key Skills and Competencies

• Computer proficiency in computer application, especially in accounting packages and systems.
• Have demonstrated merit and ability in auditing.
• Knowledge of various Sacco software systems an added advantage.
• Knowledge of Sacco, SASRA and other stakeholders’ rules and regulations.

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FX Trader at Co-operative Bank of Kenya

Job Ad expires on June 2nd, 2026

Are you outgoing, enthusiastic and a highly motivated professional with a genuine interest in financial markets and looking for an opportunity to build a career in a fast-paced environment? If yes, The Co-operative Bank of Kenya “The Kingdom Bank” is the ideal place that will give you an opportunity to grow and develop an exciting career. This opportunity allows you to apply your expertise in treasury functions, foreign exchange operations, banking services, the financial sector, and engage with all essential stakeholders for professional growth and development.

Reporting to Head of Trading Unit, the role holder will be responsible for Foreign Exchange functions of position management and income generation as well as Unit strategy development and implementation in liaison with the Head of Trading Desk.

The Role

The successful jobholder will be expected to:

• Develop, document and implement the Trading Unit strategy based on fundamental and technical analysis in liaison with Head of Trading Desk.
• Manage the bank’s FX position while monitoring statutory and internal limits.
• Carry out market survey and intelligence to establish market expectations on trends for key currency pairs.
• Trade in Foreign Exchange to achieve budget foreign exchange revenue.
• Meet customer needs on all currency transactions.
• Manage all Inter-Bank Foreign Exchange trading unit activities ensuring all procedures and policies are followed.
• Actively contribute to improvements in quality/efficiency of treasury products delivery processes.
• Handle position and profit reconciliations in liaison with Middle Office, Market Risk, finance and back office departments.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A Bachelor’s degree in any Business related field, mathematics or engineering.
• At least four (4) years of general banking experience, with at least a minimum of 2 years in direct foreign exchange and money market trading and treasury operations.
• Be a Certified Foreign Exchange and Money market Dealer (ACI) and in possession of ACI dealing certification.
• Good knowledge of risk management and its application to financial markets.
• Thorough knowledge of the end-to-end processes of Treasury products and services.
• Experience in using FX trading platforms.
• Analytical skills and excellent flair for numbers.
• Good negotiation skills and an excellent team player.
• Good understanding of micro and macroeconomics to interpret likely currency and interest rate trends both locally and on international markets.
• Knowledge of local and international market events and their likely impact on currency and interest rates.

How to Apply

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number FXT/FSD/2026 by 2nd June 2026.

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Digital & E-Channels Support Officer at Co-operative Bank of Kenya

Reporting to the Manager – Digital Channels, the person will be responsible for the day-to-day support and management of the digital channels and related systems. This includes Mobile Banking, Internet Banking, SMS Gateway, Credit Score, Integrations to 3rd Parties for Saccos, Mobile money, bill payments and roll-out of projects relating to the Channels. In addition, he/she is expected to cut across, learn and provide collaboration support for all other systems managed by the unit.

The Role

The successful jobholder will be expected to:

• Ensure that all the Digital and E-Channels Systems are properly managed and deliver business results and delightful customer experience.
• Diagnose and resolve system related issues or failures collaboratively working with requisite parties including system Vendors & development teams.
• Participate in and carry out system implementation, rollouts and upgrades and ensure maintenance of the required system configuration, parameterization and change control procedures.
• Ensure that business systems are protected and secure and that policies, procedures and guidelines for information processing and outputs are well documented, details available and well understood.
• Ensure optimal uptime, approval rates, and overall efficiency of digital Channels & systems through proactive monitoring, transactions analysis to track failures, root cause analysis & providing technical solutions.
• Ensure strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
• Contribute to the department’s achievement of a “Satisfactory” rating in both internal and external audit by performing your role to the required standards, adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the bank.
• Ensure that control and risk management requirements within your remit are addressed and where necessary escalated through the available defined channels.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A Bachelor’s degree in an ICT related field from a recognized university with at least 2 years’ experience in a competitive Digital Channels and Payments environment.
• Working experience on Linux and Unix based environment with proficiency in Linux scripting and associated tools.
• Competence in SQL database scripting using relational databases such as Oracle, PostgreSQL, MSSQL, and MySQL.
• Competence in WebLogic, Boss and Apache based technologies such as Tomcat, Apache HTTP Server, Maven and Kafka.
• Working experience with Kubernetes and/or OpenShift technologies.
• Competence in API based technologies such as REST and SOAP APIs including API testing tools (Postman, SoapUI, curl), reading WSDL/Swagger/OpenAPI specs, and troubleshooting API failures via HTTP status codes, payload inspection, and trace logs.
• Knowledge and experience on Integration of Web Services to Enterprise Service Bus (ESBs) and associated tools.
• Knowledge in No-SQL scripting, ITIL foundation, Dev Ops, and CI/CD technologies will be an added advantage.
• Knowledge of Mobile Banking platforms, languages and platforms will also be an added advantage.
• Knowledge in Service Desk related technologies such as Jira, Manage Engine, ServiceNow, among others.
• Working experience with Message Queuing Systems including IBM MQ, JMS, ActiveMQ and Rabbit.
• Working experience with monitoring and observability tools such as Zabbix, Grafana, Prometheus, ELK/Splunk for systems health monitoring, log analysis, dashboarding, and alert management.

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Retail & SME Dealer at Co-operative Bank of Kenya

Retail & SME Dealer

Job Ad expires on June 1st, 2026

Are you passionate about the world of Forex trading and eager to drive business success through strategic client engagement? We are seeking a dynamic Retail & SME Dealer to join our high-performing team. This pivotal role offers the exciting opportunity to generate Forex income from retail and SME clients, while contributing significantly to the achievement of our financial goals.

Reporting to the Head – Retail & SME Forex, the Retail & SME Dealer will play a crucial role in expanding our Forex revenues and enhancing our market presence. You will have the chance to build and nurture strong relationships with retail clients, offering expert advice and tailored solutions that address their unique financial needs. Your deep market knowledge and strategic insights will drive our Forex sales initiatives and help us stay ahead in a competitive environment.

The Role

The successful jobholder will be expected to:

• Enhance Forex revenues through proactive engagement with the Retail and Business Banking Division.
• Regularly interact with branches, participate in relevant forums, and support branch staff through training and capacity-building efforts.
• Resolve branch queries promptly and improve FX processes and products to stay competitive.
• Build and maintain strong client relationships, offering tailored treasury solutions to meet their financial needs.
• Provide expert advice on treasury products, risk management, and market trends.
• Develop and execute strategies to boost Forex sales and revenue from Retail and SME customers.
• Stay updated with market trends, economic indicators, and regulatory changes.
• Develop expertise in various treasury products and provide insightful recommendations on investment opportunities and risk management.
• Track and report Forex product performance across branches.
• Monitor Incoming and Outgoing Swift performance to ensure efficiency.
• Work with Marketing & PR to support Forex product promotions and establish a strong outdoor presence.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications:

• A University Degree in a business-related field with an ACI Dealing Certificate.
• A minimum of 4 years’ experience in a busy dealing room.
• An understanding of CBK and Banking Acts.
• Comprehensive knowledge of Treasury functions, including Back-Office processing.
• Strong presentation, risk analysis, and treasury operations skills.
• Excellent communication, strong selling, networking, negotiation, and persuasion skills.
• Analytical, presentation, and report writing abilities.
• Team-oriented with the capability to work under pressure.
• Self-motivated with the ability to work with minimal supervision.
• Resilient and adaptable to challenging targets.
• Special Position Requirements: Frequent travel required for branch and customer visits.

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Money Market Dealer at Co-operative Bank of Kenya

Money Market Dealer

Job Ad expires on June 1st, 2026

Are you a highly motivated professional looking for an opportunity to build your career in a fast-paced treasury environment? This position presents you with the opportunity to grow and develop an exciting career that will allow you to utilize your knowledge of the financial sector, banking services, capital markets and all key relevant stakeholders.

To be exceptional in this role, you’ve got to be highly driven with impeccable knowledge of the Treasury function as well as the financial sector. You are required to be passionate about delivering world class enviable service and providing the right solutions to customers. You should have a keen interest in financials, the Capital markets and banking services in general.

Reporting to the Head Money Markets, the Money Market Dealer will be responsible for managing the bank’s daily liquidity position, including balancing Nostro and central bank accounts, while ensuring optimal deployment of surplus funds and timely sourcing of funding. The role also focuses on optimizing funding costs, ensuring regulatory compliance, executing trades to generate returns, managing interest rate risk, and maintaining strong counterparty relationships.

The Role

Specifically, the successful jobholder will be required to:

• Manage daily liquidity positions, including balancing Nostro and central bank accounts.
• Invest surplus funds and source funding via overnight deals, repos, Treasury Bills, and bonds.
• Support funding requirements during liquidity shortfalls.
• Execute money market, fixed income, and repo transactions within approved limits to meet targets.
• Implement Treasury strategies across products and customer segments.
• Monitor market conditions and interest rate movements.
• Prepare treasury blotters, liquidity reports, and provide timely market updates.
• Maintain strong relationships with interbank counterparties to secure competitive rates.
• Keep internal stakeholders informed on prevailing market rates.
• Ensure compliance with central bank regulations, internal policies, AML requirements, and market conduct standards.
• Support Asset Liability Management (ALM) through funding mix optimization and interest rate risk management.
• Contribute to balance sheet optimization initiatives.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree in a business-related field with an ACI dealing certification.
• Treasury experience for a period of not less than 3 years.
• Market knowledge of local and international events that will impact the movements of currencies and interest rates.
• Strong analytical skills to understand various pronouncements by Central Bank and Government directives touching on the financial markets.
• Quick decision making and ability to work within a stressful environment with minimal supervision.
• Ability to interpret various sources of data and collate the same into presentations from an economic and financial viewpoint.
• Excellent communication skills both written and spoken and sound knowledge of macro-economic issues.

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Product Manager – AI Enablement at Co-operative Bank of Kenya

Product Manager – AI Enablement

Job Ad expires on May 22nd, 2026

At Co-operative Bank of Kenya, we are transforming banking through innovation, intelligent technologies, and customer-focused digital solutions. As one of Kenya’s leading financial institutions, we continue to invest in AI, advanced analytics, automation, and digital transformation to deliver exceptional customer experiences and operational excellence.

To support our growing AI enablement agenda, we are seeking a strategic, commercially minded, and execution-focused professional to join our Digital Products & Innovation Factory team as a Product Manager – AI Enablement.

Reporting to the Head – Digital Products and Innovation Factory, the role holder will define, prioritize, and drive the Bank’s AI enablement roadmap, ensuring focus on high-value initiatives that are customer-centric, commercially relevant, feasible, secure, governed, and aligned to strategic priorities. The role holder will work closely with business sponsors, product teams, business units, technology teams, architecture, data, risk, compliance, operations, and change stakeholders to translate AI opportunities into disciplined execution and tangible outcomes.

The Role

Specifically, the successful jobholder will be required to:

• Define and drive the Bank’s AI enablement roadmap, priorities, pilots, and portfolio initiatives aligned to business strategy, customer needs, value realization, and delivery readiness.
• Identify, assess, and prioritize AI and analytics opportunities based on business impact, feasibility, customer value, adoption potential, and strategic fit.
• Lead initiative planning, backlog prioritization, stakeholder alignment, governance coordination, performance tracking, and executive reporting across AI programmes.
• Collaborate with cross-functional teams to ensure AI solutions are secure, governed, operationally ready, scalable, and aligned to business objectives.
• Support launch readiness, adoption, change management, benefits realization, and continuous improvement across AI-enabled initiatives.
• Ensure all AI initiatives comply with governance, security, privacy, audit, regulatory, and risk management requirements through proper controls, documentation, and oversight.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree in Business, Technology, Engineering, Information Systems, Economics, Statistics, Product Management, or a related field.
• Professional certification in Product Management, Agile, Product Ownership, Project Management, Digital Transformation, or AI Product Management will be an added advantage.
• Exposure or training in AI, analytics, automation, innovation management, customer experience, or data governance will be an added advantage.
• Minimum of 5 years’ relevant experience in Product Management, Digital Delivery, Innovation, Transformation, Business Technology, or Analytics-Enabled Initiatives.
• Strong product management capability with experience in roadmap development, prioritization, stakeholder engagement, and value realization.
• Good understanding of digital delivery, customer journeys, process transformation, adoption management, and technology-enabled business change.
• Strong analytical, communication, influencing, facilitation, and decision-making capability.
• Ability to translate complex AI and technology concepts into clear business value propositions for diverse stakeholders.

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Solutions Architect – AI Enablement at Co-operative Bank of Kenya

Solutions Architect – AI Enablement

Job Ad expires on May 22nd, 2026

At Co-operative Bank of Kenya, we are transforming banking through innovation, intelligent technologies, and customer-focused digital solutions. As one of Kenya’s leading financial institutions, we continue to invest in modern platforms, advanced analytics, and AI-enabled capabilities that drive operational excellence, smarter decision-making, and enhanced customer experiences.

To support our growing AI and digital transformation agenda, we are looking for an experienced and forward-thinking professional to join our Digital Products & Innovation Factory team as a Solutions Architect – AI Enablement.

This is an exciting opportunity to shape and govern enterprise-wide AI solution architectures that enable scalable, secure, resilient, and business-aligned intelligent solutions across the Bank.

Reporting to the Head – Digital Products and Innovation Factory, the role holder will define and govern end-to-end solution architectures supporting the Bank’s AI, advanced analytics, intelligent automation, and decisioning agenda. They will ensure AI-enabled solutions are scalable, secure, resilient, auditable, well-integrated, and aligned with enterprise architecture standards. Working closely with product, business, engineering, data, security, risk, compliance, and architecture teams, the successful candidate will drive priority AI use cases from concept to controlled implementation and value realization.

The Role

Specifically, the successful jobholder will be required to:

• Define and govern scalable, secure, and resilient AI-enabled solution architectures, integrations, and enterprise technology patterns aligned to the Bank’s digital transformation agenda.
• Design end-to-end architecture solutions covering applications, APIs, automation, AI orchestration, security, operational readiness, and enterprise platform integration.
• Translate business requirements into practical, reusable, and implementation-ready architecture solutions that deliver measurable business value.
• Ensure architecture decisions comply with governance, security, privacy, resilience, audit, and regulatory requirements while embedding appropriate AI risk controls and safeguards.
• Collaborate with cross-functional teams and delivery partners to support AI solution implementation, architecture reviews, technical quality assurance, and enterprise technology best practices.

Skills, Competencies and Experience

• The successful candidate will be required to have the following skills and competencies:
• A Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Data Science, AI/ML, Engineering, or a related field.
• Professional certification in Solution Architecture, Enterprise Architecture, Cloud Architecture, API Architecture, Cybersecurity, or AI Architecture will be an added advantage.
• Exposure or training in AI, machine learning, analytics, cloud platforms, DevSecOps, or responsible AI will be an added advantage.
• A minimum of 5 years’ relevant experience in Solution Architecture, Enterprise Integration, Software Engineering, Digital Delivery, or Intelligent Systems Delivery.
• A strong understanding of solution architecture, enterprise integration, APIs, microservices, middleware, event-driven architecture, and enterprise platforms.
• Experience designing secure, scalable, resilient, and supportable solutions within complex or regulated environments.
• A good understanding of AI and analytics solution patterns including orchestration, automation services, retrieval-augmented generation, and intelligent decisioning.
• A strong understanding of non-functional requirements including performance, availability, resilience, observability, maintainability, and security.
• Strong stakeholder management, documentation, presentation, and communication skills with the ability to simplify complex architecture concepts for diverse audiences.

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Data Architect – AI Enablement at Co-operative Bank of Kenya

Data Architect – AI Enablement

Job Ad expires on May 22nd, 2026

At Co-operative Bank of Kenya, we are redefining banking through innovation, technology, and customer-centric solutions. As one of Kenya’s leading financial institutions, we are committed to delivering sustainable growth and empowering communities through digital transformation and operational excellence.

To support our growing AI and data transformation agenda, we are seeking a highly skilled, forward-thinking, and collaborative professional to join our Digital Products & Innovation Factory team as a Data Architect – AI Enablement.

Reporting to the Head – Digital Products and Innovation Factory, the role holder will define and govern the data architecture required to support the Bank’s AI and advanced analytics agenda. They will design scalable, secure, reusable, and high-quality data foundations that enable AI use cases across customer experience, operations, decision support, and internal productivity.

Working closely with business, product, engineering, architecture, governance, risk, and security teams, the successful candidate will ensure data used for AI initiatives is trusted, accessible, compliant, and fit for purpose.

This is a unique opportunity to play a pivotal role in shaping the Bank’s enterprise data foundations to power Artificial Intelligence, advanced analytics, intelligent automation, and next-generation digital experiences.

The Role

Specifically, the successful jobholder will be required to:

• Design and govern scalable, secure, and high-quality data architectures, models, integrations, and pipelines that support AI, analytics, automation, and enterprise data initiatives.
• Drive data governance, quality, lineage, privacy, security, compliance, and audit readiness standards to ensure trusted and compliant AI-enabled decision-making.
• Assess and enhance the Bank’s data landscape by identifying architecture gaps, defining reusable data assets, and supporting AI readiness and continuous improvement.
• Translate business and AI requirements into practical data solutions, architecture standards, mappings, and implementation guidance.
• Collaborate with cross-functional teams, vendors, and stakeholders to support AI solution delivery, architecture reviews, innovation initiatives, and enterprise data best practices.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree in Computer Science, Information Systems, Data Management, Engineering, Statistics, or a related field.
• Professional certification in Data Architecture, Cloud Data Platforms, Data Management, or Enterprise Architecture will be an added advantage.
• Exposure or training in AI, machine learning, analytics, or data governance will be an added advantage.
• A minimum of 5 years’ relevant experience in Data Architecture, Data Engineering, Enterprise Data Management, or Solution Architecture.
• A strong understanding of enterprise data architecture, data modelling, integration architecture, and information management.
• Experience designing data solutions across operational systems, APIs, data warehouses, and analytics environments.
• A strong understanding of data quality, metadata, lineage, cataloguing, and governance practices.
• The ability to translate complex technical data concepts into clear business language.
• Experience working collaboratively across business, architecture, engineering, security, and governance teams.

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Enterprise Business Analyst – AI Enablement at Co-operative Bank of Kenya

Job Ad expires on May 22nd, 2026

At Co-operative Bank of Kenya, we are driving innovation through digital transformation, intelligent automation, advanced analytics, and customer-focused solutions. As one of Kenya’s leading financial institutions, we are committed to leveraging technology and data to improve customer experience, operational efficiency, and enterprise decision-making.

To support our expanding AI and transformation agenda, we are seeking a highly analytical, collaborative, and forward-thinking professional to join our Digital Products & Innovation Factory team as an Enterprise Business Analyst – AI Enablement.

Reporting to the Head – Digital Products and Innovation Factory, the role holder will drive AI initiatives from problem definition through requirements analysis, business case development, implementation support, and benefits realization. The role holder will work closely with business, product, architecture, engineering, data, governance, security, operations, and delivery teams to ensure AI initiatives solve meaningful business problems, improve operational outcomes, and support the Bank’s strategic transformation agenda.

This is an exciting opportunity to help shape enterprise AI initiatives by translating business opportunities into practical, measurable, and scalable solutions that deliver real business value.

The Role

Specifically, the successful jobholder will be required to:

• Identify and translate AI and digital transformation opportunities into clear business requirements, use cases, process improvements, and measurable business outcomes.
• Conduct business case development, feasibility assessments, impact analysis, benefits tracking, and value realization activities for AI and transformation initiatives.
• Collaborate with cross-functional teams to support AI solution design, testing, implementation, rollout, and adoption across the business.
• Drive continuous improvement, stakeholder alignment, change management, and operational readiness for AI-enabled solutions.
• Ensure all initiatives comply with governance, risk, audit, regulatory, and operational control requirements through proper documentation, traceability, and risk management.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree in Business, Information Technology, Information Systems, Statistics, Economics, Engineering, or a related field.
• A Master’s degree or Professional certification in Business Analysis, Agile Delivery, Product Ownership, Process Improvement, or Project Management will be an added advantage.
• Exposure or training in AI, analytics, automation, process redesign, or data governance will be an added advantage.
• A minimum of 5 years’ relevant experience in Business Analysis, Process Improvement, Transformation, Digital Delivery, Product Delivery, or Analytics-Enabled Change within a complex organization.
• Strong capability in requirements elicitation, process analysis, business case development, stakeholder engagement, and benefits tracking.
• Experience working across business, technology, operations, data, governance, compliance, and risk teams.
• Strong analytical, facilitation, communication, and documentation skills with the ability to simplify complex concepts into practical business language.
• A good understanding of digital delivery, systems integration, customer journeys, operational processes, and data-driven solution design.

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Head – Projects & Facilities Management at Co-operative Bank of Kenya

Head – Projects & Facilities Management

Job Ad expires on May 22nd, 2026

At Co-operative Bank of Kenya, our growth is powered by well-executed projects and efficiently managed facilities. We are seeking a results-driven leader to guide the Bank on construction, project, and facilities management, maximizing resources such as space, funds, personnel, furniture & fittings, equipment, and machinery across new outlets and refurbished premises. This role will drive the Bank’s new outlets strategy, oversee the effective management of the Bank’s facilities and property portfolio, supervise projects (in liaison with the Bank’s consultants) to successful completion within the shortest period, and lead construction and facilities cost management across new outlets and refurbishments. The successful candidate will also work closely with key internal and external stakeholders to develop and implement cost-reduction and operational efficiency strategies.

The Role

Specifically, the successful jobholder will be required to:

• Lead consultant/contractor/supplier relationship management and monitor contract compliance across all contracts.
• Ensure effective management of the Bank’s property portfolio, including security and maintenance.
• Drive standardized architectural standards for bank constructions and embed green practices (e.g., solar power, sensor-automated lighting and air conditioning).
• Drive improved data center power efficiency (PUE), e.g., virtualization, powering down idle servers, optimized air-cooling.
• Design cost-effective construction/refurbishment strategies and optimize costs.
• Enhance verification of consultants’ payment certificates against detailed valuation reports (services and builders’ works).
• Ensure complete and proper documentation for all ongoing and completed projects (contracts, performance bonds, and other required documentation).
• Coordinate discussions and meetings with consultants/contractors regarding construction/alterations, in liaison with management.
• Make budgetary recommendations for construction and refurbishment of premises.
• Ensure statutory health and safety compliance.
• Work closely with Marketing and Customer Services to enhance Branch “Look and Feel”.
• Ensure checking, verification, inspection, valuation, etc. is completed for ALL works before processing supplier payments.
• Maintain high standards across facilities and premises—preventing losses arising from poor maintenance.
• Control Capital Expenditure for projects and ensure compliance with agreed budget, timelines, and quality during design and implementation/supervision.
• Ensure effective implementation of ongoing and new initiatives.
• Create and sustain a high-performing culture within the department.
• Monitor internal performance within each spending segment/category.
• Champion continuous improvement and performance excellence.
• Ensure strict adherence to all regulations, statutes, standards, and internal processes/procedures per relevant manuals, and comply with applicable external legislation and regulations.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• Bachelor’s Degree.
• Successful 5+ year track record in Projects & Facilities Management.
• Qualification in Civil Engineering, Building Economics, or Architecture.
• Strategic thinking and strong analytical capability.
• Superior negotiation and contract management expertise.
• Excellent communication and stakeholder management skills.
• Strong leadership and cross-functional coordination ability.
• Strong relationship-building across the organization.
• Initiative, personal organization, innovation, teamwork, thoroughness, and integrity.

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Field Services Officer at Co-operative Bank of Kenya

Field Services Officer

Are you passionate about the coffee industry? Do you have a proven track record in business development and relationship management? We are seeking a dynamic and experienced Field Services Officer to join our team at Kenya Cooperative Coffee Exporters (KCCE).

Reporting directly to the Chief Executive Officer, the successful candidate will play a crucial role in driving coffee mobilization initiatives, fostering business growth, and ensuring excellent customer relationships within the 33 coffee-growing counties.

The Role

Specifically, the successful jobholder will be required to:

• Develop and execute monthly work plans for AGMs, farmers’ field education days, and CMC meetings.
• Organize and facilitate training sessions for members, CMC, and managers.
• Provide regular updates to the CEO on outcomes and conduct quarterly performance reviews.
• Proactively market and secure Agency and brokerage contracts to increase market share.
• Review and renew auction and direct market contracts.
• Conduct marketing intelligence and promote coffee production, processing, and marketing.
• Collect and analyze field data on coffee production for strategic focus.
• Develop and maintain structured customer contact through visits.
• Communicate sales progress and resolve customer issues promptly.
• Attend customer education days and AGMs, advising on best practices.
• Provide growers with timely communication on sales progress and quality outcomes.
• Visit growers and Estates for credit discussions, analyzing applications.
• Evaluate repayment ability based on cash flows and coffee quality.
• Ensure proper recovery and documentation of credit requests.
• Ensure compliance with lending guidelines and Co-bank policies.
• Attend growers’ meetings and maintain records in line with organizational policies.
• Periodically assess procedures and benchmark against the market.
• Liaise with the warehouse department for clean coffee deliveries.
• Proper use and maintenance of the company motor vehicle.
• Adherence to motor vehicle use guidelines.
• Regular communication with the Fleet and Asset Manager.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• Bachelor of Commerce or Business Administration or Marketing.
• Diploma in an Agriculture-related field is an added advantage.
• Computer literacy.
• Minimum 3 years of experience in dealing with coffee growers.
• Previous experience in relationship management and customer training.
• Exposure to the coffee value chain.

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SOA Support Engineer at Co-operative Bank of Kenya

We are looking to place a self-starter and a pace-setter with drive and integrity who is passionate about information technology and looking to develop a career in this field.

Reporting to the Team Leader – Business Applications Support Unit, Technology and Enterprise Systems Department, the role holder is responsible for effective implementation support, maintenance of respective ESB systems running in Head Office and the Branches. Monitor ESB server performance, systems capacity, plan and execute load balancing and fail over.

The Role

Specifically, the successful jobholder will be required to:

• Support the Middleware (Enterprise Service Bus-ESB) System day to day operations
• Develop policies, processes, and operating procedures around ESB System.
• Define and execute lifecycle management compliance checkpoints and reviews
• Provide technology management of Service Oriented Infrastructure (SOI)
• ESB systems support for development, production support and management of ESB upgrades and implementations.
• Assist and guide developers of web services, develop and maintain ESB reference architecture and assist in the management of the Universal Description, Discovery and Integration (UDDI) services catalog, SOAP and REST, Web-services, and Web Services Description Language (WSDL).
• Streamline the process of managing the ESB system uptime of 99.9%, optimum performance and efficient web services delivery through the Enterprise Service Bus (ESB) as part of the bank’s operating model.
• Analyze requests obtained from business to determine operational problems, define integrations requirements, advice best way for integration and document the same.
• Develop new and manage existing ESB integrations depending on the need and requirements.
• Provide hands on Performance Management of the ESB products from TIBCO (TIBCO Enterprise Message Service (EMS), TIBCO Business Works, Rendezvous (RV), TIBCO Hawk and TIBCO Spotfire).
• Manage integrations of TIBCO ESB services to other orchestration channels including WebLogic Server, IBM Webspere MQ and Oracle Tuxedo in development, test and production environments.
• Be responsible for ensuring high ESB systems availability of (99.9%); provide performance monitoring and tuning; load balancing, capacity planning and management.
• Mentor and guide teams on the implementation of web service to optimize resource utilization; work with vendors to configure and support ESB systems internally.
• Support the UDDI services catalog in the development and management of ESB toolkits, reference architectures, and in the integration and deployment of Web Services provided by other vendors into the ESB.
• Support other systems that may be interfacing with ESB, as wit’ be allocated by the team leader

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor of Science Degree in Computer Science or related studies
• 2-5 years of experience implementing and supporting TIBCO products ranging from TIBCO Enterprise Message Service (EMS), TIBCO Business Works, Rendezvous (RV), TIBCO Hawk and TIBCO Spotfire in development, test and production environments.
• Knowledgeable in the Integration to other supporting systems (database, OS and networks) and skilled in configuration and deployment of TIBCO components
• Strong analytical, presentation and troubleshooting skills with the ability to work through own initiative and as part of a team.
• Experience with, performance monitoring, load balancing, performance tuning/optimization, load testing, management of ESB systems and must be able to independently carry out these functions including capacity planning in TIBCO ESB products environments.

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Corporate Dealer at Co-operative Bank of Kenya

Corporate Dealer

Job Ad expires on April 8th, 2026

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons.

The Corporate Dealer is a pivotal role within the Bank, responsible for managing and executing foreign exchange and treasury transactions for corporate clients. This role plays a critical part in providing clients with strategic insights, risk management solutions, and efficient execution of financial transactions to meet their corporate treasury needs. Reporting to the Head of Treasury and Market Unit (TMU), the Corporate Dealer will play an important role in ensuring the efficient and effective delivery of a comprehensive range of treasury products and services. 

The Corporate Dealer role serves a key link between the Bank’s corporate clients and financial markets. The aim is to help our clients navigate complex financial landscapes and make informed decisions to manage their treasury and foreign exchange risks effectively. By combining financial expertise with client-centric approaches, the role contributes significantly to the financial well-being of corporate clients and the Bank’s success.

The Role

Specifically, the successful jobholder will be required to: 

• Develop and nurture strong relationships with corporate clients to understand their financial objectives, risk tolerance, and treasury requirements.
• Collaborate with clients to assess their exposure to foreign exchange risk, interest rate risk, and other market uncertainties.
• Provide expert advice and customized solutions to help clients achieve their financial goals.
• Execute foreign exchange transactions, including spot, forward, and options contracts, to help clients manage currency risk associated with international trade and investment.
• Provide guidance on hedging strategies, and other risk management tools to mitigate financial exposure.
• Work closely with the trading desk to ensure accurate and timely execution of transactions.
• Monitor global financial markets, economic indicators, and geopolitical developments to provide clients with relevant market insights.
• Analyze market trends and currency movements to identify opportunities for clients to optimize their treasury management strategies.
• Prepare and deliver presentations or reports on market outlook and potential implications for clients.
• Develop a deep understanding of various financial instruments, including foreign exchange, interest rate derivatives, money market instruments, and structured products.
• Stay updated with regulatory changes, compliance requirements, and industry best practices affecting corporate treasury services.
• Assess and manage the risk associated with client transactions, ensuring alignment with the institution’s risk management policies and regulatory guidelines.
• Maintain a high level of compliance and adherence to FX Global code in all dealings and transactions.
• Provide clients with accurate information about the risks and benefits of different financial products.
• Collaborate with internal teams, such as risk management, compliance, operations, branch network to ensure seamless execution and delivery of treasury solutions.
• Liaise with Corporate and Institutional Banking Division business teams to understand client needs and preferences, as well as to identify cross-selling opportunities.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A minimum 4 years proven experience in corporate relationship management, foreign exchange, or related financial roles.
• A Bachelor’s degree in a business-related field.
• ACI Dealing Certification.
• A good understanding of macroeconomics and current economic trends
• Knowledge of risk management covering operational risk, market risk and credit risk
• Integrity, professionalism, and compliance consciousness.
• Exceptional communication and negotiation skills to interact effectively with clients and internal stakeholders
• Confident decision-making and problem-solving capabilities.
• Strong analytical prowess.
• Leadership acumen.
• Demonstrates extensive experience and strong expertise in derivative products.

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Corporate Credit Analyst at Co-operative Bank of Kenya

Corporate Credit Analyst

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and a strong team ethic. We therefore provide you with a superior foundation for building a professional career – a place for people to learn, to achieve and to grow. Here is one such opportunity for you to explore.

The ideal candidate is one who has been a top performer with a proven track record of accomplishments in previous roles, who will be a key contributor in a high-energy growth environment. The candidate’s work history should demonstrate ability to thrive in a fast-paced environment, dealing with complex & ambiguous financial situations.

Reporting to the Head – Corporate Credit Risk Analysis Unit, the role-holder will receive proposals from business units, analyze the proposals and recommend as appropriate for credit decisions. The role will also entail analyzing Banks and financial institutions with whom the bank has dealing lines, Special Projects and Co-operatives.

The role

The successful jobholder will be expected to:

• Analysis of Corporate and Co-operatives credit proposals from business units and make credit decisions within the agreed SLAs .
• Recommend appropriate credit decisions to Credit approvers for final decision.
• Escalate unusual issues or issues raising concern to the Head – Corporate Credit Risk Analysis Department.
• Keep up to date records of all cases received, analyzed and decisions by prompt update of tracker.
• Advise Credit Administration Department/ business unit of decisions same day.
• Keep abreast with economic, industry and business trends to facilitate quality analysis of credit applications.
• Document issues identified as causes of weak appraisals from business units – both policy and procedure.
• Train business units credit staff on credit analysis procedures
• Ensure all lending proposals are within the bank’s credit policy & lending guidelines and escalate any exceptions
• Ensure any policy breaches are properly authorized at the correct level.
• Highlight to Head – Corporate Credit Analysis Department any necessary changes to the Bank’s credit policy and procedures.
• Provide timely and clear responses to the various business units as per the agreed SLAs.
• Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as   per the   relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
• Ensure that all risk management requirements within your limit are addressed and where necessary escalated through the available defined channels.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: –

• A university degree in a Business-Related field from a recognized university with at least 8 years banking experience in a credit related function.
• A thorough knowledge of the Banking Act, the Bank’s credit policy, Prudential guidelines, Environmental and Social Risk Management and lending guidelines with good understanding of related products and services Plus Credit & Financial analytical skills.
• Ability to identify, analyze, condense and articulate complicated ideas and findings briefly and clearly.     
• A good knowledge of business trends and the business environment.
• A general awareness of the Bank’s vision and focus especially in relation to Business Development & management of risks

How to apply:

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number CCA/CMD/2026 by  13^th March 2026.

We are an equal opportunity employer.

Full Stack Developer at Co-operative Bank of Kenya

Job Ad expires on March 8th, 2026

Full Stack Developer

You are brilliant, self-driven and have great follow-through. You are an exceptional IT professional with solid programming skills and knowledge of database concepts, and you possess strong analytical and process improvement skills with proven proficiency in dealing with corporate information systems in the banking sector. Does this sound like you? If yes, then look no further; Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place for you, here, you will find growth opportunities at every step of your career.

We have an exciting opportunity for Full Stack Developer to join our Systems Development and Integration team. The role holder will contribute across the technology stack, covering the end-to-end development of web and native applications, as well as improvements to DevOps tooling.

The Role

Specifically, the successful jobholder will be required to:

• Shape and implement technology / business solutions to contribute to the organization’s competitive differentiation.
• Use Agile engineering practices and various software development technologies to rapidly develop creative and efficient solutions that enhance the organization’s technology stack.
• Collaborate with other team members to implement user stories, write tests, and continuously deliver new / improved product functionality.
• Communicate with internal IT teams to resolve technical dependencies during implementation.
• Develop all front-end and backend and/or server-side logic, ensuring high performance and responsiveness to requests from the front-end according to user’s specification.
• Building reusable code and libraries for future use.
• Assist in preparing system specification by the users highlighting technical requirements.
• Carryout analysis of the requirements and recommend solutions to address user requirements.
• Carryout system testing.
• Develop and maintain documentation/manuals on system configuration or setup.
• Carry out technical user training in respect to these systems so that the business can utilize them.
• Provide solutions for SIT/UAT and ensure that functions/features are ready before being put on the live system.
• Secure systems by putting adequate controls and restrict access to programs by users in accordance to the requirements of the bank.
• Attend to systems failures and resolve or coordinate the resolution of the problem.
• Adhere to change control procedures in implementing solutions.
• Build the organization’s brand in the technology community.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• Bachelor’s degree in computer science, Electronics Engineering, IT or related field from a recognized university.
• Minimum of 3 years’ experience in software development is, with proficiency in server-side technologies including Springboot, Apache Camel, NestJS, SpringMVC, ExpressJS, Node.js, Java, PHP, C#, ASP.NET, XML, as well as client-side languages such as HTML/CSS, Javascript.
• Knowledge of designing RESTful APIs, SOAP Services, SSO/OAuth, LDAP and Search Technologies.
• Experience with a least one JS framework/Libraries – Angular, Cordova, Ionic, ReactJS, VueJS, Ember, jQuery, JQWidgets, Bootstrap.
• Very good knowledge of Windows Operating Systems and an understanding of Unix and Linux.
• Excellent understanding of SQL database fundamentals (for MSSQL, Oracle etc.).
• Knowledge of Agile software development practices with experience working in an agile environment with DevOps processes, workflows, and tools like TFS, GIT, Jenkins or Docker will be a plus.
• Knowledge of Agile software development practices and experience in an Agile environment are required. Familiarity with DevOps processes, workflows, and tools such as TFS, GIT, Github Actions, Jenkins, CircleCI, Team City, Docker and Kubernetes will be considered a plus.
• Very strong analytical, presentation & problem-solving skills with the ability to work confidently on high priority problems and present technical ideas in a user-friendly language.
• Positive attitude and willingness to learn new things

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Front – End Developer at Co-operative Bank of Kenya

Front – End Developer

Job Ad expires on May 8th, 2026

Are you a well-rounded developer looking to join a high performing team where your impact will be recognized immediately? Do you have a passion for creating joyful experiences on web and mobile environments? We are hiring for an experienced individual to bring his/her own unique talents to innovation team dynamic. 

If you are looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment, then the Front-End Developer position within The Co-operative Bank of Kenya, is the perfect opportunity for you to scale new horizons.

Reporting to Head – Systems Development and Integration, the Front – End Developer will be responsible for the development of robust user facing front end platforms in the mobile and web-based applications using latest technologies.  He/she will be required to maintain and support applications within this section and will therefore be required to have knowledge working within the agile methodology keeping in mind quality control plans within the developments to identify improvements.

The Role

The successful jobholder will be expected to:

• Develop new and/or improve existing user facing features to enhance the user experience for both mobile and web applications.
• Deliver responsive and cross-browser compatible applications.
• Use Agile engineering practices and various software development technologies to rapidly develop creative, efficient, and re-usable solutions that enhance the organization’s technology stack.
• Prototype or test the technical feasibility of the UI/UX designs and maintain brand consistency.
• Optimize applications for size, speed, performance, and scalability.
• Consume APIs developed by the back-end developers to display data on the application, get and validate input from the application and post data to the API.
• Secure applications across all channels by putting adequate application security controls.
• Implement UI/UX analytics to analyze our applications and generate insights to help improve our applications and better understand our customers.
• Liaise with software vendors to resolve application issues or escalation by collecting, collating information and clearly documenting issues to enable efficient support from the software vendors/partners.
• Adhere to change control procedures in implementing solutions and seeing through a project from conception to completion.
• Work collaboratively with the UI/UX design team during the development and improvement of the user experiences.
• Act as a user-advocate during the development process by offering and implementing suggestions from a user centered design perspective.
• Act as a “go to” with in depth knowledge of user interface development best practices and standards.
• Provide support to fellow front-end developers by engaging in peer code reviews.
• Continuously research on better ways of achieving joyful user experiences and applications optimization.
• Actively contribute to the front-end development of web based and mobile applications in the bank.
• Use of DevOps and CI/CD tools to deliver new features and projects faster.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: –

• A Bachelor’s degree in computer science & IT related fields with a focus on software development.
• At least 3 years’ relevant work experience in Front-end mobile-web development. 
• Experience in responsive and adaptive web development, along with proficiency in Android and iOS development.
• Proficient understanding of web markup languages and cascading stylesheets, such as HTML and CSS3.
• Proficiency in CSS, Bootstrap, LESS and SASS.
• Proficient understanding of client-side scripting frameworks such as JavaScript, ReactJS, Angular, Vue.js and jQuery.
• Good understanding of server-side technologies such as Node.js and PHP.
• Good understanding of asynchronous request handling, partial page updates, and AJAX.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools such as Git / Mercurial / SVN.
• Good understanding of SEO principles and ensuring that applications will adhere to them.
• Knowledge in working with RESTful APIs.
• Knowledge in working with Hybrid Mobile Applications such as Cordova, Ionic, Capacitor and Flutter.
• Excellent knowledge of web analytics tools such as Google Analytics, Firebase, Mixpanel etc.
• Strong problem-solving skills, logical thinking, an analytical and investigative mind, and creativity.
• Proficiency in native android development using Jetpack compose or XML and/or knowledge of Swift UI or UI Kit will be an added advantage

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Integrations Developer at Co-operative Bank of Kenya

Integrations Developer

Job Ad expires on March 8th, 2026

You are brilliant, self-driven and have great follow-through. You are an exceptional IT professional with solid programming skills and knowledge of database concepts and you possess strong analytical and process improvement skills with proven proficiency in dealing with corporate information systems in the banking sector. Does this sound like you? If yes, then look no further; Co-operative Bank of Kenya, “The Kingdom Bank” is the ideal place for you, here, you will find growth opportunities at every step of your career.

We have an exciting opportunity for Integrations Developer to join our Systems Development and Integration team. The role holder will be responsible for detailed analysis, design, development, configuration, implementation, support and maintenance of the respective integrations and systems within the bank and will also be required to maintain and support applications within this section.

The Role

Specifically, the successful jobholder will be required to:

• Analyze requests obtained from business to determine operational problems, define integration requirements, advice best way for integration and document the same.
• Develop new and manage existing SOA ESB integrations depending on the need and requirements.
• Develop polices and processes around ESB systems, defining and executing lifecycle management compliance checkpoints and reviews, assistance with technology management of Service Oriented Infrastructure and ESB systems support for development, production and management of SOA implementation. 
• Develop and maintain SOA reference architecture and assist in the management of the Universal Description, Discovery and Integration (UDDI) services catalog, SOAP and REST, Web-services, and Web Services Description Language (WSDL) to streamline the process of managing the SOA system.
• Support the UDDI services catalog in the development and management of SOA toolkits, reference architectures, and in the integration and deployment of Web Services provided by other vendors into the ESB and work with other vendors to configure and support SOA systems internally. 
• Design and code the system (web, desktop and mobile applications) or interface according to user specification as well as provide test systems for UAT and ensure that functions/features are tested before being put on the live system.
• Develop and maintain documentation/manuals on system configuration and make changes to system configuration and parameters to accommodate business and technological requirements.
• Assist in preparing system definition/specification by the users highlighting technical requirements, carry-out analysis of the requirements, recommend solutions to address user requirements and ensure adherence to change control procedures in implementing solutions.
• Secure systems by putting adequate controls and restrict access to programs by users in accordance to the requirements of the bank Liaise with software vendors to resolve systems issues or escalation. Collect, collate information and clearly document issues to enable software vendor support.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree in Computer Science, Electronics Engineering, Information Technology, or a related field from a recognized university.
• At least two (2) years’ experience in implementing and supporting Enterprise Service Bus (ESB) products, web services, load balancing, and Service-Oriented Architecture (SOA) solutions across development, test, and production environments.
• Proven experience in performance monitoring, load balancing, performance tuning and optimization, load testing, and SOA systems management, with the ability to independently perform these functions, including capacity planning within ESB environments.
• Excellent understanding of programming languages and development tools, particularly C#, J2EE, HTML/CSS, and XML.
• Strong analytical, presentation, and troubleshooting skills, with the ability to work independently as well as collaboratively within a team.
• Sound knowledge and hands-on experience in the configuration and deployment of ESB and API components.

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Sacco Information Systems Administrator at Co-op Consultancy. A business advisory arm of the Co-operative Bank group

Sacco Information Systems Administrator REF: (CBI/ISA/02/26)

Job Ad expires on March 3rd, 2026

Our client, a licensed Deposit Taking Sacco in Nairobi, is seeking to recruit qualified and highly motivated individuals to fill the position of an Information Systems Administrator.

INFORMATION SYSTEMS ADMINISTRATOR REF: (CBI/ISA/02/26)

The Information Systems Administrator will be responsible for providing ICT support in the organization, maintaining ICT Systems, managing network infrastructure, servers and system backups.

Roles and Responsibilities:

Some of the Key Responsibilities of this position includes but shall not be limited to:

• Managing network infrastructure, servers and system backups
• Implementing Cybersecurity measures to safeguard member data and transactions
• Overseeing the Sacco’s core banking system, ensuring seamless operation and security
• Providing technical support to staff and resolving IT-related issues promptly
• Maintaining and updating Sacco management software for efficiency and compliance
• Monitoring and improving system performance, ensuring minimal downtime
• Managing user accounts, access rights and data security policies
• Coordinating with vendors for hardware, software and IT service maintenance

Minimum Qualification & Attributes

• Bachelor’s degree in IT, Computer Science or a related field
• Professional Certifications in Microsoft, Fortinet, CompTIA
• Be a member of a professional body
• Experience with Sacco Core Banking Systems
• Strong understanding of database management (SQL, Oracle, etc.)
• Knowledge of network administration, firewall management and cybersecurity
• Familiarity with mobile and digital banking integrations
• Ability to troubleshoot IT issues and provide timely support
• At least 3-5 years’ experience in IT administration, preferably in a Sacco or financial institution.

Core Competencies

• Excellent interpersonal and Communication skills
• Resourceful
• Problem-solving and strong negotiation skills
• High degree of integrity, attention to detail and dependability
• Leadership skills and competence in ICT

Interested and qualified applicants are requested to click on the link below and fill out the online application form and submit by 3rd March 2026. Any applications received after the closing date shall not be accepted.

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Head – Corporate Credit Risk Analysis at Co-operative Bank of Kenya

Job Ad expires on February 28th, 2026

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? Do you want to make a lasting impression in the Bank Credit Sector? The Co-operative Bank of Kenya, “The Kingdom bank” is the place for those looking to new horizons.

You are a proven leader in Corporate Credit Analysis within the Banking Industry, well-experienced with exceptional delivery of results in your line of work. You are technically knowledgeable on Bank Credit policy guidelines and government lending regulations as well as their implementation. You are seasoned in making credit worthy decisions and approvals, driven by results and passionate about service excellence. 

Reporting to Director – Credit & Management Division (CMD), the Head Corporate Credit Analysis will be required to achieve and maintain a quality loan book as well as provide oversight over the analysis and approval of Corporate & Institutional Banking Division, Co-operatives Banking Division and Treasury credit proposals, as well as offer support to ensure lending growth and targets. The role holder will ensure compliance with Bank Loan policies, lending guidelines and government regulations and will carry out the role of the Bank’s Environment and Social risk coordinator. The role holder will also be responsible for updating the Credit Policy and social and environment policy to reflect changes in policy as and when necessary and coordinate implementation of the same in the Bank.

The Role

Specifically, the successful jobholder will be required to:

• Provide oversight of all analysis and approval of credit proposals from all Lending Units, Treasury, and any other department/unit that will expose the Bank to credit risk in its daily activities as well as oversee the review of Financial Institutions (Banks), Insurance companies and Treasury limits as and  when required. 
• Ensure that all appraisal decisions meet the agreed SLA and quality standards and escalate any adverse observations to the Director-CM
• Ensure compliance to Bank Loan policies, lending guidelines and Government regulations in collaboration with the lending units and other departments within CMD as well as coordinate the Environment and Social risk management, policy implementation, reporting and capacity building. 
• Work closely with the Director – CMD to maintain appropriate credit risk management culture
• Attend all credit committee meetings as scheduled or agreed and provide timely and organized responses to internal customer proposals and escalate any complex internal customer issues to the Director – CMD and other relevant authorities accordingly. 
• Manage all staff of the department and ensure they are adequately resourced and well-skilled to perform their roles.
• Maintain and develop professional and technical knowledge by attending and contributing to training programs, educational workshops, reviewing professional publications, establishing personal networks and participate in professional structures & studies.

Desired Skills and Experience

• A Bachelor’s degree in Business related field from a recognized university with Certification in Credit management or Analysis.
• At least 8 years’ experience in Credit Analysis 4 of which must be in a Senior/Management role within Corporate Credit Risk Analysis.
• Good knowledge of the Banking Act, Bank Operating procedures as well as business trends and thorough knowledge of CBK Lending guidelines
• Excellent Communication and report writing skills
• Superior leadership, management and co-ordination skills with the ability to influence positively and engage direct and indirect reports and peers.
• Customer focused & results oriented. 

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Relationship Manager – Corporate Banking at Co-operative Bank of Kenya

Relationship Manager – Corporate Banking

Job Ad expires on February 20th, 2026

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons. 

We are seeking to recruit an experienced professional and innovative individual with imagination and great drive as well as determination to deliver a clear vision and first class services in the Corporate Sector Portfolio. If you have an excellent sales track record in this area with solid credit experience, this opportunity should be your next career move.

The Relationship Manager will be charged with the responsibility of establishing and deepening value driven cordial banking relationships with key corporate clients within the target market segments. He/she will aim to increase the Bank’s market share in Corporate Banking to achieve the profit targets as set by the bank, and work closely with product teams to identify cross-selling opportunities and undertake the preparation of analysis or credit proposals as required.

The Role

Specifically, the successful jobholder will be required to:

• Develop and nurture strategic relationships with the corporate clients to ensure that the Bank maximizes on the Business potential / wallet size of the customer.
• Continually recommend improvements and adaptations to existing systems, processes and structures in order to ensure current and future viability of the relationships.
• Acquisition of new corporate clients and continuous monitoring and nurturing of the relationships to ensure that clients are always satisfied with the Bank’s services and solutions.
• Develop forecasts/quantify the expected business from prospective clients based on comprehensively done and updated account plans.
• Develop and package winning value propositions targeting major relationships with huge potentials for cheap deposits, quality assets, and substantial Non -funded revenues.
• Identify key contacts and key business influencers’ within the clients’ business and foster a relationship to ensure cutting edge information about the client’s business objectives, opportunities and threats for proactive management.
• Develop an intimate understanding of the client’s industry and business; analyze their modus operandi, management practices and market conditions affecting the long term sustainability and viability of the business and sector.
• Introduce specialist skills on specific products and product mix at the appropriate time and level in order to create solutions which effectively satisfy client needs.
• Initiate and monitor customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
• Proactively monitor markets and pre-empt risks for both the Bank and the client with timely identification of potential problem accounts and formulating appropriate risk mitigating strategies
• Keep abreast of developments in the market; be aware of projects to be carried out by parastatals, government ministries and developmental agencies and their various sources of funding with a view to market for collection business from cash rich corporates with large collections volumes. 

Desired Skills and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree in Business related field: Marketing, Economics, Business Administration, Finance, Accounting, or any other relevant field from a recognized university.
• A minimum 5 years’ experience as a Relationship Manager managing large corporate clients.
• Knowledge of various bank’s products and services including those that are being developed.
• Knowledgeable in Trade Finance transactions and its associated processes with experience in corporate lending especially to state owned institutions. 
• Experience in Corporate Mortgage and project management and other industry-associated risks evaluation and management.
• Analytical and presentation skills for pitching proposals and responses to request for proposals locations. 

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Portfolio Manager at Co-operative Bank of Kenya

Job Ad expires on February 16th, 2026

We are looking for a dynamic, creative and self-driven professional to fill the Portfolio Manager position at the MIS & Statutory Reporting Unit. You will be required to make intelligent, informed decisions as well as offering distinctive customer experience.

Reporting to the Head – Portfolio Management, the role-holder will ensure proper data is in place for loans and overdrafts as stipulated in the credit policy, lending guidelines and approval conditions. They will ensure regular reports are received from Data Centre and liaising with branches and credit operations. 

The Role

Specifically, the successful jobholder will be required to:

• Ensure accurate preparation and timely submission of all statutory reports
• Ensure Reclassification of Loan portfolio book as per Prudential Guidelines.
• Ensure external questionnaire by CBK, KBA and DFI’s are returned on time.

• Review changes to data values and meanings.
• Review data model, architectures and specifications.
• Assess and determine whether business applications meet data requirements.
• Facilitate the resolution of data issues. Then communicate and promote the value of data.
• Ensure compliance by frequent review of provision requirement for loans
• Advise the finance department on Provision requirements on the impaired loan
• update & recalibrate IFRS9 model computation of ECL, as well as run & configure the EIR model.
• Dealing with the Bank External Lenders in regard to Credit issues
• Handle external lenders and ensure compliance on Covenants and reports 
• Monitor repayment schedules, rates, follow-up on rebates
• Follow-up & ensure all recommendations with regards to credit review is implemented 
• Carry out data analysis as requested by the Lenders
• Notify, implement & monitor prevailing variable reference rates: e.g. KESONIA, SOFR as per changes 
• Forensic reconciliation of accounts to ensure nil over/under charge of interest.
• Design and develop risk grading methodologies for MSME and Personal loans for use in risk-based credit pricing.
• Revenue assurance.
• Advise finance on monthly manual schedule interest
• Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s Degree in business related field from a recognized University with at least five years working experience in Portfolio Management.
• Advanced Computer skills especially in Microsoft Office Applications as well as analytical skills.
• Advanced Skills in Models, IFRS 9 and Data Analytics 
• Thorough understanding of The Credit Policy and Prudential Guidelines
• Business Development skills and Understanding of the core banking system
• Personal organization and thoroughness coupled with the ability to work under minimum supervision with good Judgment and decision-making skills.

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Drivers at Co-operative Bank of Kenya

Drivers

Job Ad expires on February 9th, 2026

We are a Commercial Bank in Kenya with a country wide network of Branches looking to enhance our leadership position in the country. As part of our strategy to further strengthen and consolidate our lead, the Bank wishes to recruit dynamic and driven results driven professionals to fill the position of Drivers.

Main Duties:

• Drive the Bank vehicle in a manner that is compatible to international safety standards and exercise caution when driving by ensuring that the vehicle is not exposed to risk such as theft, carjacking, accidents, etc.
• Maintain Bank vehicles in good running order
• Undertake proper cleaning, maintenance, and servicing either directly or by advising in due course on major repairs or replacements to be done
• Maintain a daily log of journey undertaken, fuel consumption and submit on monthly basis a summary of the same in accordance with the laid down standards

Job Specifications

• Defensive Driving and preventative maintenance for driving course
• Motor Vehicle Mechanics Part III
• Knowledge of Traffic Rules, road safety and general understanding of Bank transport needs Personal Specification
• Self-motivated with strong interpersonal skills 
• Ability to communicate effectively, both orally and in writing 
• Ability to work with minimum supervision 
• Organization & Planning skills
• Patience
• Courtesy

Qualifications 

• Kenya Certificate of Secondary Education (KCSE) Mean Grade C- and above
• Valid Driving License Class B, C & E
• At least 5 years driving experience of class B,C&E motor vehicles in a reputable firm 

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Sacco Chief Operations Officer (REF: CBI/COO/01/26) at Co-op Consultancy. A business advisory arm of the Co-operative Bank group

Application Deadline: February 2nd, 2026

Our client, a Deposit Taking Sacco regulated by the Sacco Societies Regulatory Authority (SASRA) and based in Nairobi is seeking to urgently recruit a qualified and highly motivated individual to fill the position of Sacco Chief Operations Officer (COO).

Reports To: Chief Executive Officer (CEO)

Location: Nairobi

Job Type: Contract – Three (3) years renewable based on performance

Job Purpose:

The Sacco Chief Operations Officer (COO) provides strategic and operational leadership for the SACCO, ensuring efficiency, regulatory compliance, and exceptional member service. The COO oversees Front Office Services (FOSA), Back Office Services (BOSA), Credit Operations, ICT systems, and satellite offices while driving cost efficiency, operational performance, and organizational transformation.

Key Responsibilities

• To develop, implement and co-ordinate the operations of the SACCO in the following departments: BOSA, FOSA, Business Development and sections; Customer Relations and Records Management.
• Standardize, document, and enforce Standard Operating Procedures (SOPs).
• Oversee the credit administration and lending operations, ensuring compliance with approved policies and procedures.
• Ensure full operational compliance with all applicable regulatory and statutory frameworks, including SASRA guidelines, the Co-operative Societies Act, AML/CFT regulations, data protection laws, and other relevant legislation.
• Implement internal policies and Board resolutions, managing operational risks such as process failures, fraud, and business continuity.
• Oversee enterprise operational risk management.
• To design, implement, and monitor an effective customer’s complaint system that will address limitations in product or service deliveries and identify ways of giving feedback as a basis of enhancing SACCO member-centric culture across all operations.
• Coordinate training programs and enforce frontline discipline to enhance service delivery.
• Establish and monitor service delivery standards, turnaround times, to enhance member satisfaction and retention.
• To prepare and present accurate and timely monthly reports and records including loan performance, departmental budgets, membership information and marketing initiatives/outcomes, procurement, and staff and office matters.
• Lead operational budgeting, financial monitoring, and cost-control initiatives to ensure optimal utilization of resources and improved financial performance.
• Leverage data analytics to monitor operational performance, identify trends, and support strategic decision-making, and recommend process improvements.
• Collaborate with ICT teams on system & channels enhancements to improve operational efficiency.
• Oversee business continuity planning and disaster recovery preparedness for all operational units to ensure service resilience and minimal disruption.
• Ensure effective records management, data integrity, confidentiality, and information security across all operational functions.
• Support the CEO in translating the SACCO’s strategic plan into actionable operational plans, track implementation progress, and report on execution status to Management and the Board.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field (Master’s preferred).
• Professional qualifications such as CPA, ACCA, or relevant banking/SACCO certifications are an advantage.
• Minimum 5 years of experience in Operations Management, with at least 2 years in a senior leadership role in a Sacco, Bank, or Micro-Finance Institution.
• Strong knowledge of SACCO regulations, credit management, operational risk, and digital transformation.

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Business Process Analyst at Co-operative Bank of Kenya

Business Process Analyst

Job Ad expires on September 25th, 2025

Are you dynamic, creative and self–driven experienced professional? Are you are a wild duck – out of the box thinker, logical, analytical and have an investigative mind, with creative abilities, high level of mathematical aptitude and strong problem-solving skills? Do you seek to do things differently and go the extra mile in handling all assignments?

We have exciting opportunities for Business Process Analysts to join our Business Change Management (BCM) team. Reporting to the Head-Business Change Management, the Business Process Analyst will work closely with the Business Units to continuously review Bank processes as well as analyze the changing needs of the current environment with a view of improving customer experience and operational efficiency. The role will involve process analysis, process re-engineering, process digitalization and automation.

The Role

Specifically, the successful jobholder will be required to:

• Review, standardize, and continuously improve end-to-end processes and policies across Business Units to ensure efficiency, compliance, and customer-centricity.
• Champion digitization, digitalization and automation of customer and employee interaction points, leveraging BPM, RPA, and low-code workflow platforms.
• Partner with Business Units to analyze current systems and processes, identify pain points, and design optimized solutions that balance cost, risk, time, and quality.
• Lead process improvement and innovation initiatives, applying Lean Six Sigma, process re-engineering, and digital transformation practices to enhance productivity, reduce costs, and improve customer experience.
• Drive measurable improvements in cost-to-income ratio and other KPIs by optimizing time (TAT), cost, risk, and quality
• Monitor and report performance against agreed KPIs, providing insights to Senior Management for data-driven decision-making.
• Lead process improvement projects by leveraging technology, automation, and redesigned processes to improve efficiency, accuracy, and customer responsiveness while minimizing risk.
• Proactively analyze regulatory requirements (KBA, CBK) to assess impact on bank processes and platforms, and develop actionable implementation plans.
• Research industry trends, regulatory requirements, and market best practices to recommend and implement innovative solutions.
• Drive adoption and sustainability of process changes through structured change management, training, and continuous communication.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• A Bachelor’s degree in Information Technology and/or Business-related fields from a recognized university.
• Relevant experience in Business Process Management as well as sound general IT knowledge.
• Professional Qualification in Lean Six Sigma, CBPP, CBAP, Project Management or ITIL is a plus.
• Strong analytical and problem-solving skills with ability to translate data into actionable insights.
• Excellent communication, business writing, facilitation, and stakeholder management skills, with proven ability to drive adoption of process changes.
• High attention to detail, accuracy, and ability to manage multiple priorities in a fast-paced environment.

How to Apply:

If you fit the profile, then apply today! Please forward your application enclosing a detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number BPA/CEOE/2025 by 25^th September 2025.

We are an equal opportunity employer.

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Regional Security Officer at Co-operative Bank of Kenya

The role

The successful jobholder will be expected to:

• Build and maintain strong relationships with law enforcement, government offices and security regulators.
• Represent the Bank at regional forums, regulatory engagements and security-related events.
• Maintain a comprehensive stakeholder contact database to strengthen collaboration and visibility.
• Support branch managers in cultivating strong ties with local police leadership.
• Coordinate and train staff on fraud prevention, emergency procedures and incident response.
• Oversee physical security audits to ensure compliance with security SOPs.
• Monitor threats, reputational risks and criminal activities affecting the Bank.
• Partner with law enforcement and regulatory agencies to gather intelligence.
• Use digital tools and informer networks to identify and mitigate emerging risks.
• Audit outsourced security providers for effectiveness and professionalism.
• Oversee the functionality of security technologies.
• Conduct threat and vulnerability assessments and recommend improvements.
• Lead investigations into theft, fraud, threats or breaches of protocol.
• Collect evidence, prepare reports, and support legal or disciplinary action.
• Conduct physical and operational risk assessments of branches, ATMs and cash transit operations.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: 

• Bachelor’s degree.
• Must have served as an Inspector of Police or at a higher Level.
• Strong knowledge of law enforcement procedures, security risk analysis, and investigations.
• Proven experience in stakeholder management, crime prevention, and intelligence collection.
• Computer literacy 
• Ability to work independently while managing a regional security portfolio.
• Those currently serving have an added advantage

How to Apply:

If you are a dedicated security professional ready to go the extra mile in protecting people and assets, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you’re passionate about this role to jobs@co-opbank.co.ke indicating the job reference number RSM/CSD/2025 by 12th September 2025.

Information Systems Auditor at Co-operative Bank of Kenya

Specifically, the successful jobholder will be required to:

• Conduct special audits as required, leveraging on Computer-Assisted Audit Tools (CAATs) such as, Python, ACL, and SQL Developer to efficiently extract, transform, and analyze large volumes of data
• Identify opportunities to automate audit procedures and develop scripts to enhance Robotic Process Automation (RPA) for improved efficiency and accuracy.
• Design, implement, and maintain data analytics models and scripts to support continuous auditing and monitoring activities.
• Collaborate closely with audit teams to understand specific audit requirements and translate them into effective data analytics and automation solutions
• Conduct comprehensive penetration tests on the bank’s web, mobile banking, and other operational applications, networks, and ICT systems to evaluate the effectiveness of the implemented cybersecurity framework.
• Evaluate compliance with IT security policies, standards, and regulatory requirements across business units and ICT infrastructure.
• Stay up to date with emerging cyber threats, vulnerabilities, and regulatory developments in the cybersecurity landscape.
• Perform independent threat and vulnerability assessment tests and report on cyber risks and controls of the ICT systems within the bank and other related third-party connections.
• Test the adequacy and effectiveness of control measures on information systems, operational processes, credit, department operations and recommend corrective measures to be undertaken in areas of weakness.
• Utilize extensive understanding of business activities to recommend scope and objectives of assigned audits, execute audit procedures, perform detailed analyses, reach sound conclusions, and document results for assigned audit activities.
• Ensure that all instances of significant risk or lack of control are properly identified, all findings are factually based& reported, with pragmatic & balanced recommendations & reports delivered in a timely manner.
• Actively participate in discussing audit findings and recommendations with line managers of the areas under review.
• Facilitate the communication of audit results and special projects via written reports and oral presentations to management.
• Assist in the annual risk assessment process and generation of annual audit plan.
• Assist in training/mentoring staff and develop and maintain the skills, knowledge and expertise to make valuable contribution to the internal audit team.

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• Bachelor’s degree in information systems or computer science from a recognized university. Possession of an MSc or other relevant postgraduate qualifications will be an added advantage.
• Experience with intelligent technology integration, including machine learning (ML) using Python or R, AI and natural language processing (NLP) and familiarity with audit automation tools such as ACL Robotics.
• Professional certification in IT Audit, Risk and Security e.g. CISM, CISSP, CISA, CRISC
• Excellent understanding of auditing concepts and practices with a minimum of 3 years’ experience in management role in IT and operations or IT and operation audit.
• Skilled in project management and maintaining composure under pressure while meeting multiple deadlines.
• Demonstrable knowledge in risk assessment and control concepts/methodologies.
• Skilled in negotiation and conflict management to resolve problems that may arise during an audit.
• Excellent oral and written skills; a strong verbal communicator, analytical writer and able to clearly and concisely convey personal observations of processes, risks and controls.
• Excellent analytical ability both qualitative and quantitative to draw sound conclusions coupled with demonstrated knowledge and proper application of sampling techniques.
• Excellent attention to details and organizational skills.

How to Apply:

If you fit the profile, then apply today! Please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number ISA/CEO/2025 by 8th September 2025.

User Interface and User Experience (UI/UX) Designer at Co-operative Bank

Job Ad expires on September 5th, 2025

User Interface and User Experience (UI/UX) Designer 

When customers interact with us through our digital platforms, they should feel a genuine connection, that we truly know them and understand their needs. This customer centric philosophy is at the core of all our designs. We are looking for a seasoned UI/UX designer who will champion this experience for our customers and serve as a key driver of our digital transformation. You will be the voice of the user and a relentless advocate for quality in everything we create.

You are passionate about solving complex, real world user experience challenges. With deep expertise and a love for color and typography, you possess a proven ability to apply these skills to create intuitive, useful and joyful experiences in products. You understand the critical role visual design plays in enhancing brand and user experiences, and you’re willing to push creative boundaries to achieve excellence.

Reporting to the Head of Digital & Innovations Factory, you will be a central point of influence, working with cross functional teams to ensure the creation of high quality, engaging, and intuitive user experiences for Co-op Bank’s digital platforms. You will be expected to evolve design systems, interaction models, user task flows, and UI specifications and requirements. A critical part of this role is effectively communicating user scenarios, end to end experiences, and screen designs to a wide range of stakeholders. You will also work closely with project teams, business teams, and technology partners to deliver solutions that make a significant impact on our organization.

The role

The successful jobholder will be expected to:

• Acts as a design lead on all projects tasked with making complex user experience decisions and assist in the definition and translation of business/functional requirements into user flows and wireframes.
• Facilitate user experience design thinking sessions to identify business and technical requirements for technology, research and business initiatives to ensure that designs are successfully created and implemented to achieve the user goals.  
• Develop overall user experience, interaction design and information architecture for technology and business initiatives, setting the standard for rigor and detail needed by those who will base their work on the design.  
• Use a variety of analytical techniques to gather and analyze design requirements (e.g. interviews, desktop analysis, competitor  facilitated workshops, surveys, site visits, use cases, workflow analysis, observations, etc.)  This includes creating site maps, user flows, wireframes, prototypes and design specifications; analyzing usability test results; and developing user experience design briefs.
• Evaluate information gathered from multiple sources with the aim of resolving conflicts and providing information to support interaction design prioritization and tradeoff decisions.  
• Define process improvements for the user experience team and work with the leadership team to communicate and uphold user experience standards.
• Work with technical leads to understand technical systems and constraints so that design solutions are technically feasible and optimal and to co-evolve experience solutions through an iterative design process.
• Serve as the organization’s internal expert and industry leader on competitive and complementary design strategies to ensure a ‘best-in-class’ approach for every project. You should be able to shape and guide the future of UI/UX within the organization.
• Define, prioritize, and manage design schedules and deliverables across multiple initiatives. Lead the development and advocacy of UI and UX guidelines, standards, and requirements that will serve as the foundation for designing customer centric, intuitive, engaging, and high-quality visual experiences across the organization.
• Act as an internal consultant and subject matter expert by staying on top of changing UI/UX design technologies, as well as corporate, organization, and industry standards to ensure leading-edge interpretation and execution of design applications and to provide business and technical guidance where appropriate.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: –

• A bachelor’s degree in an IT related field or Business related field with relevant IT Professional qualifications. A background in Graphic or Visual Design, Digital Media Design, or any other visual specialty and related qualifications will be an added advantage. 
• At least 5 years’ relevant work experience in a role directly related to UI/UX design for mobile and web platforms, product design, and product management.
• Exceptional technical proficiency across all phases of the UX/UI design process. You should be skilled in conducting thorough user research, translating insights into actionable ideation, and crafting intuitive user flows and wireframes. This role requires advanced experience in creating high-fidelity prototypes and preparing detailed design documentation for seamless collaboration with development teams. An expert-level command of leading design software, including Figma, Adobe XD, and the Adobe Creative Suite (Photoshop, Illustrator, etc), is essential.
• A creative problem-solver with demonstrated experience and a proven track record of leading complex projects, influencing outcomes, and building consensus across multiple stakeholders and cross-functional teams.
• Demonstrated ability to scope and estimate efforts accurately, prioritize tasks and goals independently and rapidly produce deliverables in a fast-paced iterative environment.

How to apply:

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number UXD/IID/2025 by 5th September 2025.

We are an equal opportunity employer.

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Human Resource Officer at Co-operative Bank of Kenya

Key Roles and Responsibilities

The office holder will be responsible for the following:

• Develop and enforce HR policies and strategies to support organizational goals.
• Foster positive employee relations to boost productivity, encourage inclusivity, and maintain a thriving work environment.
• Ensure compliance with government laws, Sacco policies, and industry standards, addressing violations to uphold trust and accountability.
• Design performance and development programs that align with the Sacco’s objectives, driving employee growth and success.
• Oversee HR functions, including hiring, onboarding, training, performance reviews, and retention, while analyzing exit interviews for improvement.
• Create and execute HR plans and workforce development initiatives.
• Maintain accurate HR records, using data insights to enhance operational efficiency.
• Propose innovative HR policies and best practices to improve human capital management.
• Prepare monthly HR reports and provide strategic recommendations to the Chief Operating Officer and the CEO quarterly.

Required Qualifications & Experience

Academic & Professional Requirements

For appointment to this position, a candidate must have:

• Bachelor’s degree in Human Resource Management or a related field from an accredited university.
• Certified HR professional with active membership in a recognized HR body (minimum: IHRM membership).
• 3+ years of HR and administrative experience in a financial institution.
• In-depth knowledge of labor laws and employment regulations.
• Minimum KCSE grade of C (or equivalent).

Key Competencies & Skills

• Strong leadership skills with a track record of motivating teams to achieve business objectives.
• Excellent communication skills, able to articulate HR policies and strategies clearly at all levels.
• Relationship-building abilities, with strong emotional intelligence and conflict-resolution skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) for documentation, data analysis, and reporting.
• Experience with HR software for managing employee records, performance tracking, and process automation.
• How to apply
• Interested and qualified applicants are requested to click on the link below and fill out the online application form and submit by 22nd August 2025. Any applications received after the closing date shall not be accepted.

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HR Services Hub Lead at Co-operative Bank of Kenya

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom bank” is the place for those looking to new horizons and add value to their career.

We have an exciting opportunity for a talented senior HR professional to join the team as a HR Services Hub Lead.  We are scaling up our HR services delivery model to provide distinctive employee experience as well as achieve operational excellence in HR services. If you find great fulfillment in building relationships with key stakeholders and are not simply a strategist but a doer who is hands-on, with great follow-through for key assignments and committed to see things to completion, then this could be your next career move.

To be successful in this role you will be results oriented, have a passion for improving people processes, operational efficiencies and providing outstanding customer service. We are a fast-paced environment, and the successful candidate will need to have the ability to solve problems, execute quickly and successfully leading and manage team leaders and teams.

Reporting to the HR & Administration Director, the role-holder is expected to use their knowledge and experience of HR operations and processes to build the HR Services hub focusing on providing exceptional HR service delivery.

The Role

The successful jobholder will be expected to:

• Provide strategic leadership and administration for employee total rewards and propose innovative strategic initiatives in employee compensation and benefits and other related HR services.
• Lead strategic initiatives designed to ensure long-term process improvement, cost reductions, and increased efficiencies.
• Oversee the establishment of key Service Level Agreements, quality targets and Key Performance Indicators. Understand varying business needs and priorities; align HR operation priorities and ensure stakeholder expectations are met.
• Collaborate with key stakeholders and related key departments on total rewards design, performance, employee experience improvements and operational excellence including quality assurance
• Lead the research, preparation, modeling and communication of annual HR services hub plans, analyze projections and monitor expenditures before final approval by senior management. 
• Keep abreast of current and developing trends related to HR Shared services hubs in order to continuously improve and provide subject matter expertise
• Direct staff communications and education campaigns related to benefits with a view to improving employee experience, operational efficiencies and implement opportunities for cost savings.
• Oversee the compensation administration and the benefits administration functions to ensure proper benchmarking, research and market competitiveness on the HR hub services offered by the bank
• Drive operational performance and service excellence within the HR Shared Service team and monitor performance of the team against performance/quality standards defined.
• Provide support and guidance to HRBPs, HR Specialist functional areas, managers and employees on internal procedures and process related to the different HR services and processes. Work with business leaders and HR Leads to utilize the HR service delivery capabilities at their fullest potential
• Partner with other HR areas to promote education efforts that drive employees and managers to fully utilize available systems and tools as well as support in driving compliance to the relevant employment regulations, legislation and bank policy requirements 
• Drives optimization of HR technology and processes and ensures that we simplify and create exceptional customer experience in all tasks undertaken in HR Services Hub.
• Provides active leadership, strategic direction and the day to day guidance, coaching and mentoring to team of HR Services Hub Team leaders and team members
• Lead alignment between IT, Finance, HR Shared Services in order to drive optimization of available and planned HR systems and technologies
• Contributes to the strategic direction of Human Resources through active participation on the HR operations special projects.

Qualifications, Skills & Attributes

• Bachelor’s degree in business, HR or related field required. A HR certification is preferred
• 7-10 years professional work experience in human resources and a minimum of 3 years management experience, with direct leadership of benefits and compensation and/or HR technology. total rewards administration with demonstrated performance in benefits and compensation
• Strategic mindset with the ability to be a hands-on team player and solid leadership and change management skills.
• Professional maturity and the ability to work under general supervision to organize and prioritize work, with high level of accuracy, and handle highly confidential information.

• Demonstrated ability in handling highly sensitive and confidential matters effectively and discreetly.
• Lean process oriented, with the ability to drive efficiency and scale without jeopardizing the employee experience.
• Collaborative decision-making skills and ability to work cooperatively with others both within the HR functional areas and HRBPs as well as other stakeholders throughout the organization.
• Experience and knowledge in one-on-one coaching and group conflict resolution, effective negotiation and operational processes and quality assurance exposure
• Proven leadership and experience managing effective relationships and communicating with management at all levels.
• Extensive knowledge of applicable employment and labor laws as well as other relevant compliance requirements
• Ability to meet deadlines under pressure; manage a high volume of workflow and prioritize tasks according to business needs
• Ability to assess and analyze information and exercise sound judgment. Exposure to data-driven HR and data analytics is encouraged
• Strong collaboration and teamwork skills with demonstrated ability to lead in a collaborative environment, build consensus and promote the exchange of information among team members.
• Excellent written, oral, presentation, facilitation, and interpersonal communication skills. Ability to communicate effectively across all levels of the organization.

How to apply:

If you are confident that you fit the role and person profile and you are keen to enhance value to your career then please forward your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number HRSH/HRD/2025 by 31st August 2025.

We are an equal opportunity employer. 

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Business Development Manager REF:(CBI/BDM/08/25)

Reporting to the Chief Executive Officer, the individual will be responsible for driving the growth and sustainability of the Sacco by identifying new business opportunities, developing strategic partnerships, expanding the membership base, and enhancing the Sacco’s products and services to effectively meet members’ financial needs.

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Head Of FOSA (REF:HOF/08/25)

The Head of FOSA will oversee all Front Office Service Activity (FOSA) operations, ensuring efficient service delivery, member satisfaction, and financial growth. The role involves managing savings and deposit mobilization, customer service, loan processing (where applicable), and compliance with regulatory requirements. The ideal candidate will drive operational excellence, enhance member engagement, and ensure the Sacco’s FOSA operations align with its strategic objectives.

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Head Of BOSA (REF:HOB/08/25)

Key Roles and Responsibilities

The office holder will be responsible for overseeing all Back Office Service Activity (BOSA) operations and in particular, the following:

1. Credit Policy and Compliance
• Oversee adherence to lending policies and procedures throughout the credit administration process within the SACCO.
• Lead the development and enhancement of new loan products to meet market demands.
• Implement, evaluate, and update credit management strategies and procedures in alignment with organizational goals.
• Contribute to periodic reviews of the Credit Policy to reflect evolving business and regulatory requirements.

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ICT Officer (REF:ICTO/08/25)

Job Summary

The ICT Officer will be responsible for managing and maintaining the Sacco’s ICT infrastructure, ensuring seamless operations of all hardware, software, and network systems. The role involves providing technical support, implementing ICT policies, safeguarding data security, and supporting digital transformation initiatives to enhance operational efficiency and member service delivery.

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Human Resource Officer (REF:HRO/08/25)

Key Roles and Responsibilities

The office holder will be responsible for the following:

1. Develop and enforce HR policies and strategies to support organizational goals.
2. Foster positive employee relations to boost productivity, encourage inclusivity, and maintain a thriving work environment.
3. Ensure compliance with government laws, Sacco policies, and industry standards, addressing violations to uphold trust and accountability.
4. Design performance and development programs that align with the Sacco’s objectives, driving employee growth and success.
5. Oversee HR functions, including hiring, onboarding, training, performance reviews, and retention, while analyzing exit interviews for improvement.

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IT Security Operations Centre Analyst (SOC)

Job Ad expires on May 11th, 2025

The Role

Specifically, the successful jobholder will be required to:

• Be part of a 24hr active Monitoring and analysis of the Bank’s networks for malicious activity using Security Incident and Event Management (SIEM) toolsets. This will include responding to and investigating alerts, assisting with developing new security monitoring use cases, and ensuring all investigative activity is properly documented in the bank’s ticketing systems and followed by relevant support teams.
• Conduct proactive cyber threat research & analysis. Monitoring open-source intelligence sources for potential threats against the Bank, & ensuring appropriate defensive actions are taken.
• Triage and investigate alerts generated from various security monitoring solutions and SIEM; indicators of compromise (IOCs like file hashes, IP addresses, domains, etc.) and escalate them to the ICT respective units and ensure that appropriate follow-up actions are taken to mitigate the exposure.
• Document all activities during an incident and provide leadership with status updates during the life cycle of the incident.
• Analyze a variety of network and host-based security appliance logs (Firewalls, NIDS, HIDS, Sys Logs, etc.) to determine the corrective or mitigation actions and escalation paths for each incident.
• Independently follow procedures to contain, analyze, and eradicate malicious activity.
• Be available, on-call, to rapidly troubleshoot any problems resulting from infrastructure changes, security breaches, or other unplanned/unforeseen circumstances.
• Assist the ICT Security team in developing and maintaining SoC documentation and processes.
• Form part of the Bank’s Security Incident Response team, assisting with whatever activities are deemed necessary by the incident leader.
• Submit period and ad-hoc reports as required by HOD

Skills, Competencies and Experience

The successful candidate will be required to have the following skills and competencies:

• Bachelor’s degree in information technology, computer science or any related field.
• CISSP CISA/CISM/CEH/Certified SOC analyst (CSA)/Security+/Network+/CCNA/SSCP or other related certifications.
• 1+ years’ experience as a Security/Network Administrator or equivalent knowledge.
• Technical knowledge of databases, networks, and operating systems security.
• Knowledge of various security methodologies and processes, and technical security solutions (firewall and intrusion detection systems). Knowledge and experience using one or more tools related to SIEM, intrusion detection and prevention systems, network security managers, firewalls and end point logging.
• Knowledge of TCP/IP Protocols, network analysis, and network/security applications.
• Strong written communication skills in report writing for incident reporting Knowledge of specific tools and languages such as Wireshark, PowerShell, Python and SQL knowledge highly desirable

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