Business Process Analyst at Co-operative Bank of Kenya
Business Process Analyst
Job Ad expires on September 25th, 2025
Are you dynamic, creative and self–driven experienced
professional? Are you are a wild duck – out of the box thinker, logical,
analytical and have an investigative mind, with creative abilities, high level
of mathematical aptitude and strong problem-solving skills? Do you seek to do
things differently and go the extra mile in handling all assignments?
We have exciting opportunities for Business Process
Analysts to join our Business Change Management (BCM) team. Reporting
to the Head-Business Change Management, the Business Process Analyst will work
closely with the Business Units to continuously review Bank processes as well
as analyze the changing needs of the current environment with a view of
improving customer experience and operational efficiency. The role will
involve process analysis, process re-engineering, process
digitalization and automation.
The Role
Specifically, the successful jobholder will be required to:
- Review,
standardize, and continuously improve end-to-end processes and policies
across Business Units to ensure efficiency, compliance, and
customer-centricity.
- Champion
digitization, digitalization and automation of customer and employee
interaction points, leveraging BPM, RPA, and low-code workflow platforms.
- Partner
with Business Units to analyze current systems and processes, identify
pain points, and design optimized solutions that balance cost, risk, time,
and quality.
- Lead
process improvement and innovation initiatives, applying Lean Six Sigma,
process re-engineering, and digital transformation practices to enhance
productivity, reduce costs, and improve customer experience.
- Drive
measurable improvements in cost-to-income ratio and other KPIs by
optimizing time (TAT), cost, risk, and quality
- Monitor
and report performance against agreed KPIs, providing insights to Senior
Management for data-driven decision-making.
- Lead
process improvement projects by leveraging technology, automation, and
redesigned processes to improve efficiency, accuracy, and customer
responsiveness while minimizing risk.
- Proactively
analyze regulatory requirements (KBA, CBK) to assess impact on bank
processes and platforms, and develop actionable implementation plans.
- Research
industry trends, regulatory requirements, and market best practices to
recommend and implement innovative solutions.
- Drive
adoption and sustainability of process changes through structured change
management, training, and continuous communication.
Skills, Competencies and Experience
The successful candidate will be required to have the
following skills and competencies:
- A
Bachelor’s degree in Information Technology and/or Business-related fields
from a recognized university.
- Relevant
experience in Business Process Management as well as sound general IT
knowledge.
- Professional
Qualification in Lean Six Sigma, CBPP, CBAP, Project Management or ITIL is
a plus.
- Strong
analytical and problem-solving skills with ability to translate data into
actionable insights.
- Excellent
communication, business writing, facilitation, and stakeholder management
skills, with proven ability to drive adoption of process changes.
- High
attention to detail, accuracy, and ability to manage multiple priorities
in a fast-paced environment.
How to Apply:
If you fit the profile, then apply today! Please forward
your application enclosing a detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating
the job reference number BPA/CEOE/2025 by 25th September
2025.
We are an equal opportunity employer.
Regional Security Officer at Co-operative Bank of Kenya
The role
The successful jobholder will be expected to:
- Build
and maintain strong relationships with law enforcement, government offices
and security regulators.
- Represent
the Bank at regional forums, regulatory engagements and security-related
events.
- Maintain
a comprehensive stakeholder contact database to strengthen collaboration
and visibility.
- Support
branch managers in cultivating strong ties with local police leadership.
- Coordinate
and train staff on fraud prevention, emergency procedures and incident
response.
- Oversee
physical security audits to ensure compliance with security SOPs.
- Monitor
threats, reputational risks and criminal activities affecting the Bank.
- Partner
with law enforcement and regulatory agencies to gather intelligence.
- Use
digital tools and informer networks to identify and mitigate emerging
risks.
- Audit
outsourced security providers for effectiveness and professionalism.
- Oversee
the functionality of security technologies.
- Conduct
threat and vulnerability assessments and recommend improvements.
- Lead
investigations into theft, fraud, threats or breaches of protocol.
- Collect
evidence, prepare reports, and support legal or disciplinary action.
- Conduct
physical and operational risk assessments of branches, ATMs and cash
transit operations.
Qualifications, Skills & Attributes
The successful jobholder will be required to possess the
following qualifications:
- Bachelor’s
degree.
- Must
have served as an Inspector of Police or at a higher Level.
- Strong
knowledge of law enforcement procedures, security risk analysis, and
investigations.
- Proven
experience in stakeholder management, crime prevention, and intelligence
collection.
- Computer
literacy
- Ability
to work independently while managing a regional security portfolio.
- Those
currently serving have an added advantage
How to Apply:
If you are a dedicated security professional ready to go the
extra mile in protecting people and assets, we encourage you to apply. Please
submit your resume and a cover letter outlining your relevant experience and
why you’re passionate about this role to jobs@co-opbank.co.ke indicating
the job reference number RSM/CSD/2025 by 12th September 2025.
Information Systems Auditor at Co-operative Bank of Kenya
Specifically, the successful jobholder will be required
to:
- Conduct
special audits as required, leveraging on Computer-Assisted Audit Tools
(CAATs) such as, Python, ACL, and SQL Developer to efficiently extract,
transform, and analyze large volumes of data
- Identify
opportunities to automate audit procedures and develop scripts to
enhance Robotic Process Automation (RPA) for improved efficiency and
accuracy.
- Design,
implement, and maintain data analytics models and scripts to support
continuous auditing and monitoring activities.
- Collaborate
closely with audit teams to understand specific audit requirements
and translate them into effective data analytics and automation solutions
- Conduct
comprehensive penetration tests on the bank’s web, mobile banking, and
other operational applications, networks, and ICT systems to evaluate the
effectiveness of the implemented cybersecurity framework.
- Evaluate
compliance with IT security policies, standards, and regulatory
requirements across business units and ICT infrastructure.
- Stay
up to date with emerging cyber threats, vulnerabilities, and regulatory
developments in the cybersecurity landscape.
- Perform
independent threat and vulnerability assessment tests and report on cyber
risks and controls of the ICT systems within the bank and other related
third-party connections.
- Test
the adequacy and effectiveness of control measures on information systems,
operational processes, credit, department operations and recommend
corrective measures to be undertaken in areas of weakness.
- Utilize
extensive understanding of business activities to recommend scope and
objectives of assigned audits, execute audit procedures, perform detailed
analyses, reach sound conclusions, and document results for assigned audit
activities.
- Ensure
that all instances of significant risk or lack of control are properly
identified, all findings are factually based& reported, with pragmatic
& balanced recommendations & reports delivered in a timely manner.
- Actively
participate in discussing audit findings and recommendations with line
managers of the areas under review.
- Facilitate
the communication of audit results and special projects via written
reports and oral presentations to management.
- Assist
in the annual risk assessment process and generation of annual audit plan.
- Assist
in training/mentoring staff and develop and maintain the skills, knowledge
and expertise to make valuable contribution to the internal audit team.
Skills, Competencies and Experience
The successful candidate will be required to have the
following skills and competencies:
- Bachelor’s
degree in information systems or computer science from a recognized
university. Possession of an MSc or other relevant postgraduate
qualifications will be an added advantage.
- Experience
with intelligent technology integration, including machine learning (ML)
using Python or R, AI and natural language processing (NLP) and
familiarity with audit automation tools such as ACL Robotics.
- Professional
certification in IT Audit, Risk and Security e.g. CISM, CISSP, CISA, CRISC
- Excellent
understanding of auditing concepts and practices with a minimum of 3
years’ experience in management role in IT and operations or IT and
operation audit.
- Skilled
in project management and maintaining composure under pressure while
meeting multiple deadlines.
- Demonstrable
knowledge in risk assessment and control concepts/methodologies.
- Skilled
in negotiation and conflict management to resolve problems that may arise
during an audit.
- Excellent
oral and written skills; a strong verbal communicator, analytical writer
and able to clearly and concisely convey personal observations of
processes, risks and controls.
- Excellent
analytical ability both qualitative and quantitative to draw sound
conclusions coupled with demonstrated knowledge and proper application of
sampling techniques.
- Excellent
attention to details and organizational skills.
How to Apply:
If you fit the profile, then apply today! Please forward
your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating
the job reference number ISA/CEO/2025 by 8th September 2025.
User Interface and User Experience (UI/UX) Designer at Co-operative Bank
Job Ad expires on September 5th, 2025
User Interface and User Experience (UI/UX) Designer
When customers interact with us through our digital
platforms, they should feel a genuine connection, that we truly know them and
understand their needs. This customer centric philosophy is at the core of all
our designs. We are looking for a seasoned UI/UX designer who will champion
this experience for our customers and serve as a key driver of our digital
transformation. You will be the voice of the user and a relentless advocate for
quality in everything we create.
You are passionate about solving complex, real world user
experience challenges. With deep expertise and a love for color and typography,
you possess a proven ability to apply these skills to create intuitive, useful
and joyful experiences in products. You understand the critical role visual
design plays in enhancing brand and user experiences, and you’re willing to
push creative boundaries to achieve excellence.
Reporting to the Head of Digital & Innovations Factory,
you will be a central point of influence, working with cross functional teams
to ensure the creation of high quality, engaging, and intuitive user
experiences for Co-op Bank’s digital platforms. You will be expected to evolve
design systems, interaction models, user task flows, and UI specifications and
requirements. A critical part of this role is effectively communicating user
scenarios, end to end experiences, and screen designs to a wide range of stakeholders.
You will also work closely with project teams, business teams, and technology
partners to deliver solutions that make a significant impact on our
organization.
The role
The successful jobholder will be expected to:
- Acts
as a design lead on all projects tasked with making complex user
experience decisions and assist in the definition and translation of
business/functional requirements into user flows and wireframes.
- Facilitate
user experience design thinking sessions to identify business and
technical requirements for technology, research and business initiatives
to ensure that designs are successfully created and implemented to achieve
the user goals.
- Develop
overall user experience, interaction design and information architecture
for technology and business initiatives, setting the standard for rigor
and detail needed by those who will base their work on the
design.
- Use a
variety of analytical techniques to gather and analyze design requirements
(e.g. interviews, desktop analysis, competitor facilitated
workshops, surveys, site visits, use cases, workflow analysis,
observations, etc.) This includes creating site maps, user flows,
wireframes, prototypes and design specifications; analyzing usability test
results; and developing user experience design briefs.
- Evaluate
information gathered from multiple sources with the aim of resolving
conflicts and providing information to support interaction design
prioritization and tradeoff decisions.
- Define
process improvements for the user experience team and work with the
leadership team to communicate and uphold user experience standards.
- Work
with technical leads to understand technical systems and constraints so
that design solutions are technically feasible and optimal and to
co-evolve experience solutions through an iterative design process.
- Serve
as the organization’s internal expert and industry leader on competitive
and complementary design strategies to ensure a ‘best-in-class’ approach
for every project. You should be able to shape and guide the future of
UI/UX within the organization.
- Define,
prioritize, and manage design schedules and deliverables across multiple
initiatives. Lead the development and advocacy of UI and UX guidelines,
standards, and requirements that will serve as the foundation for
designing customer centric, intuitive, engaging, and high-quality visual
experiences across the organization.
- Act as
an internal consultant and subject matter expert by staying on top of
changing UI/UX design technologies, as well as corporate, organization,
and industry standards to ensure leading-edge interpretation and execution
of design applications and to provide business and technical guidance
where appropriate.
Qualifications, Skills & Attributes
The successful jobholder will be required to possess the
following qualifications: –
- A
bachelor’s degree in an IT related field or Business related field with
relevant IT Professional qualifications. A background in Graphic or Visual
Design, Digital Media Design, or any other visual specialty and related
qualifications will be an added advantage.
- At
least 5 years’ relevant work experience in a role directly related to
UI/UX design for mobile and web platforms, product design, and product
management.
- Exceptional
technical proficiency across all phases of the UX/UI design process. You
should be skilled in conducting thorough user research, translating
insights into actionable ideation, and crafting intuitive user flows and
wireframes. This role requires advanced experience in creating
high-fidelity prototypes and preparing detailed design documentation for
seamless collaboration with development teams. An expert-level command of
leading design software, including Figma, Adobe XD, and the Adobe Creative
Suite (Photoshop, Illustrator, etc), is essential.
- A
creative problem-solver with demonstrated experience and a proven track
record of leading complex projects, influencing outcomes, and building
consensus across multiple stakeholders and cross-functional teams.
- Demonstrated
ability to scope and estimate efforts accurately, prioritize tasks and
goals independently and rapidly produce deliverables in a fast-paced
iterative environment.
How to apply:
If you are confident that you fit the role and person
profile and you are keen to add value to your career then please forward your
application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the
job reference number UXD/IID/2025 by 5th September 2025.
We are an equal opportunity employer.
Human Resource Officer at Co-operative Bank of Kenya
Key Roles and Responsibilities
The office holder will be responsible for the following:
- Develop
and enforce HR policies and strategies to support organizational
goals.
- Foster
positive employee relations to boost productivity, encourage
inclusivity, and maintain a thriving work environment.
- Ensure
compliance with government laws, Sacco policies, and industry
standards, addressing violations to uphold trust and accountability.
- Design
performance and development programs that align with the Sacco’s
objectives, driving employee growth and success.
- Oversee
HR functions, including hiring, onboarding, training, performance reviews,
and retention, while analyzing exit interviews for improvement.
- Create
and execute HR plans and workforce development initiatives.
- Maintain
accurate HR records, using data insights to enhance operational
efficiency.
- Propose
innovative HR policies and best practices to improve human capital
management.
- Prepare
monthly HR reports and provide strategic recommendations to the Chief
Operating Officer and the CEO quarterly.
Required Qualifications & Experience
Academic & Professional Requirements
For appointment to this position, a candidate must have:
- Bachelor’s
degree in Human Resource Management or a related field from an
accredited university.
- Certified
HR professional with active membership in a recognized HR body
(minimum: IHRM membership).
- 3+
years of HR and administrative experience in a financial institution.
- In-depth
knowledge of labor laws and employment regulations.
- Minimum
KCSE grade of C (or equivalent).
Key Competencies & Skills
- Strong
leadership skills with a track record of motivating teams to achieve
business objectives.
- Excellent
communication skills, able to articulate HR policies and strategies
clearly at all levels.
- Relationship-building
abilities, with strong emotional intelligence and conflict-resolution
skills.
- Proficiency
in Microsoft Office (Word, Excel, PowerPoint) for documentation, data
analysis, and reporting.
- Experience
with HR software for managing employee records, performance tracking,
and process automation.
- How
to apply
- Interested
and qualified applicants are requested to click on the link below and fill
out the online application form and submit by 22nd August
2025. Any applications received after the closing date shall not be
accepted.
HR Services Hub Lead at Co-operative Bank of Kenya
Are you looking for an employer who promotes individual
excellence and mutual respect in a team-driven culture with a key focus on
social empowerment? The Co-operative Bank of Kenya, “The Kingdom bank” is the
place for those looking to new horizons and add value to their career.
We have an exciting opportunity for a talented senior HR
professional to join the team as a HR Services Hub Lead. We
are scaling up our HR services delivery model to provide distinctive employee
experience as well as achieve operational excellence in HR services. If you
find great fulfillment in building relationships with key stakeholders and are
not simply a strategist but a doer who is hands-on, with great follow-through
for key assignments and committed to see things to completion, then this could
be your next career move.
To be successful in this role you will be results oriented,
have a passion for improving people processes, operational efficiencies and
providing outstanding customer service. We are a fast-paced environment, and
the successful candidate will need to have the ability to solve problems,
execute quickly and successfully leading and manage team leaders and teams.
Reporting to the HR & Administration Director, the
role-holder is expected to use their knowledge and experience of HR operations
and processes to build the HR Services hub focusing on providing exceptional HR
service delivery.
The Role
The successful jobholder will be expected to:
- Provide
strategic leadership and administration for employee total rewards and
propose innovative strategic initiatives in employee compensation and
benefits and other related HR services.
- Lead
strategic initiatives designed to ensure long-term process improvement,
cost reductions, and increased efficiencies.
- Oversee
the establishment of key Service Level Agreements, quality targets and Key
Performance Indicators. Understand varying business needs and priorities;
align HR operation priorities and ensure stakeholder expectations are met.
- Collaborate
with key stakeholders and related key departments on total rewards design,
performance, employee experience improvements and operational excellence
including quality assurance
- Lead
the research, preparation, modeling and communication of annual HR
services hub plans, analyze projections and monitor expenditures before
final approval by senior management.
- Keep
abreast of current and developing trends related to HR Shared services
hubs in order to continuously improve and provide subject matter expertise
- Direct
staff communications and education campaigns related to benefits with a
view to improving employee experience, operational efficiencies and
implement opportunities for cost savings.
- Oversee
the compensation administration and the benefits administration functions
to ensure proper benchmarking, research and market competitiveness on the
HR hub services offered by the bank
- Drive
operational performance and service excellence within the HR Shared
Service team and monitor performance of the team against
performance/quality standards defined.
- Provide
support and guidance to HRBPs, HR Specialist functional areas, managers
and employees on internal procedures and process related to the different
HR services and processes. Work with business leaders and HR Leads to
utilize the HR service delivery capabilities at their fullest potential
- Partner
with other HR areas to promote education efforts that drive employees and
managers to fully utilize available systems and tools as well as support
in driving compliance to the relevant employment regulations, legislation
and bank policy requirements
- Drives
optimization of HR technology and processes and ensures that we simplify
and create exceptional customer experience in all tasks undertaken in HR
Services Hub.
- Provides
active leadership, strategic direction and the day to day guidance,
coaching and mentoring to team of HR Services Hub Team leaders and team
members
- Lead
alignment between IT, Finance, HR Shared Services in order to drive
optimization of available and planned HR systems and technologies
- Contributes
to the strategic direction of Human Resources through active participation
on the HR operations special projects.
Qualifications, Skills & Attributes
- Bachelor’s
degree in business, HR or related field required. A HR certification is
preferred
- 7-10
years professional work experience in human resources and a minimum of 3
years management experience, with direct leadership of benefits and
compensation and/or HR technology. total rewards administration with
demonstrated performance in benefits and compensation
- Strategic
mindset with the ability to be a hands-on team player and solid leadership
and change management skills.
- Professional
maturity and the ability to work under general supervision to organize and
prioritize work, with high level of accuracy, and handle highly
confidential information.
- Demonstrated
ability in handling highly sensitive and confidential matters effectively
and discreetly.
- Lean
process oriented, with the ability to drive efficiency and scale without
jeopardizing the employee experience.
- Collaborative
decision-making skills and ability to work cooperatively with others both
within the HR functional areas and HRBPs as well as other stakeholders
throughout the organization.
- Experience
and knowledge in one-on-one coaching and group conflict resolution,
effective negotiation and operational processes and quality assurance
exposure
- Proven
leadership and experience managing effective relationships and
communicating with management at all levels.
- Extensive
knowledge of applicable employment and labor laws as well as other
relevant compliance requirements
- Ability
to meet deadlines under pressure; manage a high volume of workflow and
prioritize tasks according to business needs
- Ability
to assess and analyze information and exercise sound judgment. Exposure to
data-driven HR and data analytics is encouraged
- Strong
collaboration and teamwork skills with demonstrated ability to lead in a
collaborative environment, build consensus and promote the exchange of
information among team members.
- Excellent
written, oral, presentation, facilitation, and interpersonal communication
skills. Ability to communicate effectively across all levels of the
organization.
How to apply:
If you are confident that you fit the role and person
profile and you are keen to enhance value to your career then please forward
your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the
job reference number HRSH/HRD/2025 by 31st August 2025.
We are an equal opportunity employer.
Business Development Manager REF:(CBI/BDM/08/25)
Reporting to the Chief Executive Officer, the individual
will be responsible for driving the growth and sustainability of the Sacco by
identifying new business opportunities, developing strategic partnerships,
expanding the membership base, and enhancing the Sacco’s products and services
to effectively meet members’ financial needs.
Head Of FOSA (REF:HOF/08/25)
The Head of FOSA will oversee all Front Office Service
Activity (FOSA) operations, ensuring efficient service delivery, member
satisfaction, and financial growth. The role involves managing savings and
deposit mobilization, customer service, loan processing (where applicable), and
compliance with regulatory requirements. The ideal candidate will drive
operational excellence, enhance member engagement, and ensure the Sacco’s FOSA
operations align with its strategic objectives.
Head Of BOSA (REF:HOB/08/25)
Key Roles and Responsibilities
The office holder will be responsible for overseeing all
Back Office Service Activity (BOSA) operations and in particular, the
following:
- Credit
Policy and Compliance
- Oversee
adherence to lending policies and procedures throughout the credit
administration process within the SACCO.
- Lead
the development and enhancement of new loan products to meet market
demands.
- Implement,
evaluate, and update credit management strategies and procedures in
alignment with organizational goals.
- Contribute
to periodic reviews of the Credit Policy to reflect evolving business and
regulatory requirements.
ICT Officer (REF:ICTO/08/25)
Job Summary
The ICT Officer will be responsible for managing and
maintaining the Sacco’s ICT infrastructure, ensuring seamless operations of all
hardware, software, and network systems. The role involves providing technical
support, implementing ICT policies, safeguarding data security, and supporting
digital transformation initiatives to enhance operational efficiency and member
service delivery.
Read More & Apply
Human Resource Officer (REF:HRO/08/25)
Key Roles and Responsibilities
The office holder will be responsible for the following:
- Develop
and enforce HR policies and strategies to support organizational
goals.
- Foster
positive employee relations to boost productivity, encourage
inclusivity, and maintain a thriving work environment.
- Ensure
compliance with government laws, Sacco policies, and industry
standards, addressing violations to uphold trust and accountability.
- Design
performance and development programs that align with the Sacco’s
objectives, driving employee growth and success.
- Oversee
HR functions, including hiring, onboarding, training, performance reviews,
and retention, while analyzing exit interviews for improvement.
Read More & Apply
IT Security Operations Centre Analyst (SOC)
Job Ad expires on May 11th, 2025The Role
Specifically, the successful jobholder will be required to:
- Be
part of a 24hr active Monitoring and analysis of the Bank’s networks for
malicious activity using Security Incident and Event Management (SIEM)
toolsets. This will include responding to and investigating alerts,
assisting with developing new security monitoring use cases, and ensuring
all investigative activity is properly documented in the bank’s ticketing
systems and followed by relevant support teams.
- Conduct
proactive cyber threat research & analysis. Monitoring open-source
intelligence sources for potential threats against the Bank, &
ensuring appropriate defensive actions are taken.
- Triage
and investigate alerts generated from various security monitoring
solutions and SIEM; indicators of compromise (IOCs like file hashes, IP
addresses, domains, etc.) and escalate them to the ICT respective units
and ensure that appropriate follow-up actions are taken to mitigate the
exposure.
- Document
all activities during an incident and provide leadership with status
updates during the life cycle of the incident.
- Analyze
a variety of network and host-based security appliance logs (Firewalls,
NIDS, HIDS, Sys Logs, etc.) to determine the corrective or mitigation
actions and escalation paths for each incident.
- Independently
follow procedures to contain, analyze, and eradicate malicious activity.
- Be
available, on-call, to rapidly troubleshoot any problems resulting from
infrastructure changes, security breaches, or other unplanned/unforeseen
circumstances.
- Assist
the ICT Security team in developing and maintaining SoC documentation and
processes.
- Form
part of the Bank’s Security Incident Response team, assisting with
whatever activities are deemed necessary by the incident leader.
- Submit
period and ad-hoc reports as required by HOD
Skills, Competencies and Experience
The successful candidate will be required to have the
following skills and competencies:
- Bachelor’s
degree in information technology, computer science or any related field.
- CISSP
CISA/CISM/CEH/Certified SOC analyst (CSA)/Security+/Network+/CCNA/SSCP or
other related certifications.
- 1+
years’ experience as a Security/Network Administrator or equivalent
knowledge.
- Technical
knowledge of databases, networks, and operating systems security.
- Knowledge
of various security methodologies and processes, and technical security
solutions (firewall and intrusion detection systems). Knowledge and
experience using one or more tools related to SIEM, intrusion detection
and prevention systems, network security managers, firewalls and end point
logging.
- Knowledge
of TCP/IP Protocols, network analysis, and network/security applications.
- Strong
written communication skills in report writing for incident reporting
Knowledge of specific tools and languages such as Wireshark, PowerShell,
Python and SQL knowledge highly desirable