SOA Support Engineer at Co-operative Bank of Kenya
We are looking to place a self-starter and a pace-setter
with drive and integrity who is passionate about information technology and
looking to develop a career in this field.
Reporting to the Team Leader – Business Applications Support
Unit, Technology and Enterprise Systems Department, the role holder is
responsible for effective implementation support, maintenance of respective ESB
systems running in Head Office and the Branches. Monitor ESB server
performance, systems capacity, plan and execute load balancing and fail over.
The Role
Specifically, the successful jobholder will be required to:
- Support
the Middleware (Enterprise Service Bus-ESB) System day to day operations
- Develop
policies, processes, and operating procedures around ESB System.
- Define
and execute lifecycle management compliance checkpoints and reviews
- Provide
technology management of Service Oriented Infrastructure (SOI)
- ESB
systems support for development, production support and management of ESB
upgrades and implementations.
- Assist
and guide developers of web services, develop and maintain ESB reference
architecture and assist in the management of the Universal Description,
Discovery and Integration (UDDI) services catalog, SOAP and REST,
Web-services, and Web Services Description Language (WSDL).
- Streamline
the process of managing the ESB system uptime of 99.9%, optimum
performance and efficient web services delivery through the Enterprise
Service Bus (ESB) as part of the bank’s operating model.
- Analyze
requests obtained from business to determine operational problems, define
integrations requirements, advice best way for integration and document
the same.
- Develop
new and manage existing ESB integrations depending on the need and
requirements.
- Provide
hands on Performance Management of the ESB products from TIBCO (TIBCO
Enterprise Message Service (EMS), TIBCO Business Works, Rendezvous (RV),
TIBCO Hawk and TIBCO Spotfire).
- Manage
integrations of TIBCO ESB services to other orchestration channels
including WebLogic Server, IBM Webspere MQ and Oracle Tuxedo in
development, test and production environments.
- Be
responsible for ensuring high ESB systems availability of (99.9%); provide
performance monitoring and tuning; load balancing, capacity planning and
management.
- Mentor
and guide teams on the implementation of web service to optimize resource
utilization; work with vendors to configure and support ESB systems
internally.
- Support
the UDDI services catalog in the development and management of ESB
toolkits, reference architectures, and in the integration and deployment
of Web Services provided by other vendors into the ESB.
- Support
other systems that may be interfacing with ESB, as wit’ be allocated by
the team leader
Skills, Competencies and Experience
The successful candidate will be required to have the
following skills and competencies:
- A
Bachelor of Science Degree in Computer Science or related studies
- 2-5
years of experience implementing and supporting TIBCO products ranging
from TIBCO Enterprise Message Service (EMS), TIBCO Business Works,
Rendezvous (RV), TIBCO Hawk and TIBCO Spotfire in development, test and
production environments.
- Knowledgeable
in the Integration to other supporting systems (database, OS and networks)
and skilled in configuration and deployment of TIBCO components
- Strong
analytical, presentation and troubleshooting skills with the ability to
work through own initiative and as part of a team.
- Experience
with, performance monitoring, load balancing, performance
tuning/optimization, load testing, management of ESB systems and must be
able to independently carry out these functions including capacity
planning in TIBCO ESB products environments.
Corporate Dealer at Co-operative Bank of Kenya
Corporate Dealer
Job Ad expires on April 8th, 2026
Are you looking for an employer who promotes individual
excellence and mutual respect in a team-driven culture with a key focus on
social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the
place for those looking to new horizons.
The Corporate Dealer is a pivotal role within the Bank,
responsible for managing and executing foreign exchange and treasury
transactions for corporate clients. This role plays a critical part in
providing clients with strategic insights, risk management solutions, and
efficient execution of financial transactions to meet their corporate treasury
needs. Reporting to the Head of Treasury and Market Unit (TMU), the Corporate
Dealer will play an important role in ensuring the efficient and effective
delivery of a comprehensive range of treasury products and services.
The Corporate Dealer role serves a key link between the
Bank’s corporate clients and financial markets. The aim is to help our clients
navigate complex financial landscapes and make informed decisions to manage
their treasury and foreign exchange risks effectively. By combining financial
expertise with client-centric approaches, the role contributes significantly to
the financial well-being of corporate clients and the Bank’s success.
The Role
Specifically, the successful jobholder will be required
to:
- Develop
and nurture strong relationships with corporate clients to understand
their financial objectives, risk tolerance, and treasury requirements.
- Collaborate
with clients to assess their exposure to foreign exchange risk, interest
rate risk, and other market uncertainties.
- Provide
expert advice and customized solutions to help clients achieve their
financial goals.
- Execute
foreign exchange transactions, including spot, forward, and options
contracts, to help clients manage currency risk associated with
international trade and investment.
- Provide
guidance on hedging strategies, and other risk management tools to
mitigate financial exposure.
- Work
closely with the trading desk to ensure accurate and timely execution of
transactions.
- Monitor
global financial markets, economic indicators, and geopolitical
developments to provide clients with relevant market insights.
- Analyze
market trends and currency movements to identify opportunities for clients
to optimize their treasury management strategies.
- Prepare
and deliver presentations or reports on market outlook and potential
implications for clients.
- Develop
a deep understanding of various financial instruments, including foreign
exchange, interest rate derivatives, money market instruments, and
structured products.
- Stay
updated with regulatory changes, compliance requirements, and industry
best practices affecting corporate treasury services.
- Assess
and manage the risk associated with client transactions, ensuring
alignment with the institution’s risk management policies and regulatory
guidelines.
- Maintain
a high level of compliance and adherence to FX Global code in all dealings
and transactions.
- Provide
clients with accurate information about the risks and benefits of
different financial products.
- Collaborate
with internal teams, such as risk management, compliance, operations,
branch network to ensure seamless execution and delivery of treasury
solutions.
- Liaise
with Corporate and Institutional Banking Division business teams to
understand client needs and preferences, as well as to identify
cross-selling opportunities.
Skills, Competencies and Experience
The successful candidate will be required to have the
following skills and competencies:
- A
minimum 4 years proven experience in corporate relationship management,
foreign exchange, or related financial roles.
- A
Bachelor’s degree in a business-related field.
- ACI
Dealing Certification.
- A good
understanding of macroeconomics and current economic trends
- Knowledge
of risk management covering operational risk, market risk and credit risk
- Integrity,
professionalism, and compliance consciousness.
- Exceptional
communication and negotiation skills to interact effectively with clients
and internal stakeholders
- Confident
decision-making and problem-solving capabilities.
- Strong
analytical prowess.
- Leadership
acumen.
- Demonstrates
extensive experience and strong expertise in derivative products.
Corporate Credit Analyst at Co-operative Bank of Kenya
Corporate Credit Analyst
As a market leader, the talent and passion of our people is
critical to our success. Together, we share a common set of values rooted in
integrity, excellence and a strong team ethic. We therefore provide you with a
superior foundation for building a professional career – a place for people to
learn, to achieve and to grow. Here is one such opportunity for you to explore.
The ideal candidate is one who has been a top performer with
a proven track record of accomplishments in previous roles, who will be a key
contributor in a high-energy growth environment. The candidate’s work history
should demonstrate ability to thrive in a fast-paced environment, dealing with
complex & ambiguous financial situations.
Reporting to the Head – Corporate Credit Risk Analysis
Unit, the role-holder will receive proposals from business units, analyze the
proposals and recommend as appropriate for credit decisions. The role will also
entail analyzing Banks and financial institutions with whom the bank has
dealing lines, Special Projects and Co-operatives.
The role
The successful jobholder will be expected to:
- Analysis
of Corporate and Co-operatives credit proposals from business units and
make credit decisions within the agreed SLAs .
- Recommend
appropriate credit decisions to Credit approvers for final decision.
- Escalate
unusual issues or issues raising concern to the Head – Corporate Credit
Risk Analysis Department.
- Keep
up to date records of all cases received, analyzed and decisions by prompt
update of tracker.
- Advise
Credit Administration Department/ business unit of decisions same day.
- Keep
abreast with economic, industry and business trends to facilitate quality
analysis of credit applications.
- Document
issues identified as causes of weak appraisals from business units – both
policy and procedure.
- Train
business units credit staff on credit analysis procedures
- Ensure
all lending proposals are within the bank’s credit policy & lending
guidelines and escalate any exceptions
- Ensure
any policy breaches are properly authorized at the correct level.
- Highlight
to Head – Corporate Credit Analysis Department any necessary changes to
the Bank’s credit policy and procedures.
- Provide
timely and clear responses to the various business units as per the agreed
SLAs.
- Strict
adherence to all regulations, statutes, standards, practices and all
internal processes and procedures as per
the relevant manuals and comply with all relevant
external legislation and regulations with regard to Compliance
requirements.
- Ensure
that all risk management requirements within your limit are addressed and
where necessary escalated through the available defined channels.
Qualifications, Skills & Attributes
The successful jobholder will be required to possess the
following qualifications: –
- A
university degree in a Business-Related field from a recognized university
with at least 8 years banking experience in a credit related function.
- A
thorough knowledge of the Banking Act, the Bank’s credit policy,
Prudential guidelines, Environmental and Social Risk Management and
lending guidelines with good understanding of related products and
services Plus Credit & Financial analytical skills.
- Ability
to identify, analyze, condense and articulate complicated ideas and
findings briefly and clearly.
- A good
knowledge of business trends and the business environment.
- A
general awareness of the Bank’s vision and focus especially in relation to
Business Development & management of risks
How to apply:
If you are confident that you fit the role and person
profile and you are keen to add value to your career then please forward your
application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the
job reference number CCA/CMD/2026 by 13th March
2026.
We are an equal opportunity employer.
Full Stack Developer at Co-operative Bank of Kenya
Job Ad expires on March 8th, 2026
Full Stack Developer
You are brilliant, self-driven and have great
follow-through. You are an exceptional IT professional with solid programming
skills and knowledge of database concepts, and you possess strong analytical
and process improvement skills with proven proficiency in dealing with
corporate information systems in the banking sector. Does this sound like you?
If yes, then look no further; Co-operative Bank of Kenya, “The Kingdom Bank” is
the ideal place for you, here, you will find growth opportunities at every step
of your career.
We have an exciting opportunity for Full Stack Developer to
join our Systems Development and Integration team. The role holder will
contribute across the technology stack, covering the end-to-end development of
web and native applications, as well as improvements to DevOps tooling.
The Role
Specifically, the successful jobholder will be required to:
- Shape
and implement technology / business solutions to contribute to the
organization’s competitive differentiation.
- Use
Agile engineering practices and various software development technologies
to rapidly develop creative and efficient solutions that enhance the
organization’s technology stack.
- Collaborate
with other team members to implement user stories, write tests, and
continuously deliver new / improved product functionality.
- Communicate
with internal IT teams to resolve technical dependencies during
implementation.
- Develop
all front-end and backend and/or server-side logic, ensuring high
performance and responsiveness to requests from the front-end according to
user’s specification.
- Building
reusable code and libraries for future use.
- Assist
in preparing system specification by the users highlighting technical
requirements.
- Carryout
analysis of the requirements and recommend solutions to address user
requirements.
- Carryout
system testing.
- Develop
and maintain documentation/manuals on system configuration or setup.
- Carry
out technical user training in respect to these systems so that the
business can utilize them.
- Provide
solutions for SIT/UAT and ensure that functions/features are ready before
being put on the live system.
- Secure
systems by putting adequate controls and restrict access to programs by
users in accordance to the requirements of the bank.
- Attend
to systems failures and resolve or coordinate the resolution of the
problem.
- Adhere
to change control procedures in implementing solutions.
- Build
the organization’s brand in the technology community.
Skills, Competencies and Experience
The successful candidate will be required to have the
following skills and competencies:
- Bachelor’s
degree in computer science, Electronics Engineering, IT or related field
from a recognized university.
- Minimum
of 3 years’ experience in software development is, with proficiency in
server-side technologies including Springboot, Apache Camel, NestJS,
SpringMVC, ExpressJS, Node.js, Java, PHP, C#, ASP.NET, XML, as well as
client-side languages such as HTML/CSS, Javascript.
- Knowledge
of designing RESTful APIs, SOAP Services, SSO/OAuth, LDAP and Search
Technologies.
- Experience
with a least one JS framework/Libraries – Angular, Cordova, Ionic,
ReactJS, VueJS, Ember, jQuery, JQWidgets, Bootstrap.
- Very
good knowledge of Windows Operating Systems and an understanding of Unix
and Linux.
- Excellent
understanding of SQL database fundamentals (for MSSQL, Oracle etc.).
- Knowledge
of Agile software development practices with experience working in an
agile environment with DevOps processes, workflows, and tools like TFS,
GIT, Jenkins or Docker will be a plus.
- Knowledge
of Agile software development practices and experience in an Agile
environment are required. Familiarity with DevOps processes, workflows,
and tools such as TFS, GIT, Github Actions, Jenkins, CircleCI, Team City,
Docker and Kubernetes will be considered a plus.
- Very
strong analytical, presentation & problem-solving skills with the
ability to work confidently on high priority problems and present
technical ideas in a user-friendly language.
- Positive
attitude and willingness to learn new things
Front – End Developer at Co-operative Bank of Kenya
Front – End Developer
Job Ad expires on May 8th, 2026
Are you a well-rounded developer looking to join a high
performing team where your impact will be recognized immediately? Do you have a
passion for creating joyful experiences on web and mobile environments? We are
hiring for an experienced individual to bring his/her own unique talents to
innovation team dynamic.
If you are looking for an employer who promotes individual
excellence and mutual respect in a team-driven culture with a key focus on
social empowerment, then the Front-End Developer position within The
Co-operative Bank of Kenya, is the perfect opportunity for you to scale new
horizons.
Reporting to Head – Systems Development and Integration,
the Front – End Developer will be responsible for the development of
robust user facing front end platforms in the mobile and web-based applications
using latest technologies. He/she will be required to maintain and
support applications within this section and will therefore be required to have
knowledge working within the agile methodology keeping in mind quality control
plans within the developments to identify improvements.
The Role
The successful jobholder will be expected to:
- Develop
new and/or improve existing user facing features to enhance the user
experience for both mobile and web applications.
- Deliver
responsive and cross-browser compatible applications.
- Use
Agile engineering practices and various software development technologies
to rapidly develop creative, efficient, and re-usable solutions that
enhance the organization’s technology stack.
- Prototype
or test the technical feasibility of the UI/UX designs and maintain brand
consistency.
- Optimize
applications for size, speed, performance, and scalability.
- Consume
APIs developed by the back-end developers to display data on the
application, get and validate input from the application and post data to
the API.
- Secure
applications across all channels by putting adequate application security
controls.
- Implement
UI/UX analytics to analyze our applications and generate insights to help
improve our applications and better understand our customers.
- Liaise
with software vendors to resolve application issues or escalation by
collecting, collating information and clearly documenting issues to enable
efficient support from the software vendors/partners.
- Adhere
to change control procedures in implementing solutions and seeing through
a project from conception to completion.
- Work
collaboratively with the UI/UX design team during the development and
improvement of the user experiences.
- Act as
a user-advocate during the development process by offering and
implementing suggestions from a user centered design perspective.
- Act as
a “go to” with in depth knowledge of user interface development best
practices and standards.
- Provide
support to fellow front-end developers by engaging in peer code reviews.
- Continuously
research on better ways of achieving joyful user experiences and
applications optimization.
- Actively
contribute to the front-end development of web based and mobile
applications in the bank.
- Use of
DevOps and CI/CD tools to deliver new features and projects faster.
Qualifications, Skills & Attributes
The successful jobholder will be required to possess the
following qualifications: –
- A
Bachelor’s degree in computer science & IT related fields with a focus
on software development.
- At
least 3 years’ relevant work experience in Front-end mobile-web
development.
- Experience
in responsive and adaptive web development, along with proficiency in
Android and iOS development.
- Proficient
understanding of web markup languages and cascading stylesheets, such as
HTML and CSS3.
- Proficiency
in CSS, Bootstrap, LESS and SASS.
- Proficient
understanding of client-side scripting frameworks such as JavaScript,
ReactJS, Angular, Vue.js and jQuery.
- Good
understanding of server-side technologies such as Node.js and PHP.
- Good
understanding of asynchronous request handling, partial page updates, and
AJAX.
- Proficient
understanding of cross-browser compatibility issues and ways to work
around them.
- Proficient
understanding of code versioning tools such as Git / Mercurial / SVN.
- Good
understanding of SEO principles and ensuring that applications will adhere
to them.
- Knowledge
in working with RESTful APIs.
- Knowledge
in working with Hybrid Mobile Applications such as Cordova, Ionic,
Capacitor and Flutter.
- Excellent
knowledge of web analytics tools such as Google Analytics, Firebase,
Mixpanel etc.
- Strong
problem-solving skills, logical thinking, an analytical and investigative
mind, and creativity.
- Proficiency
in native android development using Jetpack compose or XML and/or
knowledge of Swift UI or UI Kit will be an added advantage
Integrations Developer at Co-operative Bank of Kenya
Integrations Developer
Job Ad expires on March 8th, 2026
You are brilliant, self-driven and have great
follow-through. You are an exceptional IT professional with solid programming
skills and knowledge of database concepts and you possess strong analytical and
process improvement skills with proven proficiency in dealing with corporate
information systems in the banking sector. Does this sound like you? If yes,
then look no further; Co-operative Bank of Kenya, “The Kingdom Bank” is the
ideal place for you, here, you will find growth opportunities at every step of
your career.
We have an exciting opportunity for Integrations Developer
to join our Systems Development and Integration team. The role holder will be
responsible for detailed analysis, design, development, configuration,
implementation, support and maintenance of the respective integrations and
systems within the bank and will also be required to maintain and support
applications within this section.
The Role
Specifically, the successful jobholder will be required to:
- Analyze
requests obtained from business to determine operational problems, define
integration requirements, advice best way for integration and document the
same.
- Develop
new and manage existing SOA ESB integrations depending on the need and
requirements.
- Develop
polices and processes around ESB systems, defining and executing lifecycle
management compliance checkpoints and reviews, assistance with technology
management of Service Oriented Infrastructure and ESB systems support for
development, production and management of SOA implementation.
- Develop
and maintain SOA reference architecture and assist in the management of
the Universal Description, Discovery and Integration (UDDI) services
catalog, SOAP and REST, Web-services, and Web Services Description
Language (WSDL) to streamline the process of managing the SOA system.
- Support
the UDDI services catalog in the development and management of SOA
toolkits, reference architectures, and in the integration and deployment
of Web Services provided by other vendors into the ESB and work with other
vendors to configure and support SOA systems internally.
- Design
and code the system (web, desktop and mobile applications) or interface
according to user specification as well as provide test systems for UAT
and ensure that functions/features are tested before being put on the live
system.
- Develop
and maintain documentation/manuals on system configuration and make
changes to system configuration and parameters to accommodate business and
technological requirements.
- Assist
in preparing system definition/specification by the users highlighting
technical requirements, carry-out analysis of the requirements, recommend
solutions to address user requirements and ensure adherence to change
control procedures in implementing solutions.
- Secure
systems by putting adequate controls and restrict access to programs by
users in accordance to the requirements of the bank Liaise with software
vendors to resolve systems issues or escalation. Collect, collate
information and clearly document issues to enable software vendor support.
Skills, Competencies and Experience
The successful candidate will be required to have the
following skills and competencies:
- A
Bachelor’s degree in Computer Science, Electronics Engineering,
Information Technology, or a related field from a recognized university.
- At
least two (2) years’ experience in implementing and supporting Enterprise
Service Bus (ESB) products, web services, load balancing, and
Service-Oriented Architecture (SOA) solutions across development, test,
and production environments.
- Proven
experience in performance monitoring, load balancing, performance tuning
and optimization, load testing, and SOA systems management, with the
ability to independently perform these functions, including capacity
planning within ESB environments.
- Excellent
understanding of programming languages and development tools, particularly
C#, J2EE, HTML/CSS, and XML.
- Strong
analytical, presentation, and troubleshooting skills, with the ability to
work independently as well as collaboratively within a team.
- Sound
knowledge and hands-on experience in the configuration and deployment of
ESB and API components.
Sacco Information Systems Administrator at Co-op Consultancy. A business advisory arm of the Co-operative Bank group
Sacco Information Systems Administrator REF:
(CBI/ISA/02/26)
Job Ad expires on March 3rd, 2026
Our client, a licensed Deposit Taking Sacco in Nairobi, is
seeking to recruit qualified and highly motivated individuals to fill the
position of an Information Systems Administrator.
INFORMATION SYSTEMS ADMINISTRATOR REF: (CBI/ISA/02/26)
The Information Systems Administrator will be responsible
for providing ICT support in the organization, maintaining ICT Systems,
managing network infrastructure, servers and system backups.
Roles and Responsibilities:
Some of the Key Responsibilities of this position includes
but shall not be limited to:
- Managing
network infrastructure, servers and system backups
- Implementing
Cybersecurity measures to safeguard member data and transactions
- Overseeing
the Sacco’s core banking system, ensuring seamless operation and security
- Providing
technical support to staff and resolving IT-related issues promptly
- Maintaining
and updating Sacco management software for efficiency and compliance
- Monitoring
and improving system performance, ensuring minimal downtime
- Managing
user accounts, access rights and data security policies
- Coordinating
with vendors for hardware, software and IT service maintenance
Minimum Qualification & Attributes
- Bachelor’s
degree in IT, Computer Science or a related field
- Professional
Certifications in Microsoft, Fortinet, CompTIA
- Be a
member of a professional body
- Experience
with Sacco Core Banking Systems
- Strong
understanding of database management (SQL, Oracle, etc.)
- Knowledge
of network administration, firewall management and cybersecurity
- Familiarity
with mobile and digital banking integrations
- Ability
to troubleshoot IT issues and provide timely support
- At
least 3-5 years’ experience in IT administration, preferably in a Sacco or
financial institution.
Core Competencies
- Excellent
interpersonal and Communication skills
- Resourceful
- Problem-solving
and strong negotiation skills
- High
degree of integrity, attention to detail and dependability
- Leadership
skills and competence in ICT
Interested and qualified applicants are requested to click
on the link below and fill out the online application form and submit by 3rd
March 2026. Any applications received after the closing date shall not be
accepted.
Head – Corporate Credit Risk Analysis at Co-operative Bank of Kenya
Job Ad expires on February 28th, 2026
Are you looking for an employer who promotes individual
excellence and mutual respect in a team-driven culture with a key focus on
social empowerment? Do you want to make a lasting impression in the Bank Credit
Sector? The Co-operative Bank of Kenya, “The Kingdom bank” is the place for
those looking to new horizons.
You are a proven leader in Corporate Credit Analysis within
the Banking Industry, well-experienced with exceptional delivery of results in
your line of work. You are technically knowledgeable on Bank Credit policy
guidelines and government lending regulations as well as their implementation.
You are seasoned in making credit worthy decisions and approvals, driven by
results and passionate about service excellence.
Reporting to Director – Credit & Management Division
(CMD), the Head Corporate Credit Analysis will be required to achieve and
maintain a quality loan book as well as provide oversight over the analysis and
approval of Corporate & Institutional Banking Division, Co-operatives
Banking Division and Treasury credit proposals, as well as offer support to
ensure lending growth and targets. The role holder will ensure compliance with
Bank Loan policies, lending guidelines and government regulations and will
carry out the role of the Bank’s Environment and Social risk coordinator. The
role holder will also be responsible for updating the Credit Policy and social
and environment policy to reflect changes in policy as and when necessary and
coordinate implementation of the same in the Bank.
The Role
Specifically, the successful jobholder will be required to:
- Provide
oversight of all analysis and approval of credit proposals from all
Lending Units, Treasury, and any other department/unit that will expose
the Bank to credit risk in its daily activities as well as oversee the
review of Financial Institutions (Banks), Insurance companies and Treasury
limits as and when required.
- Ensure
that all appraisal decisions meet the agreed SLA and quality standards and
escalate any adverse observations to the Director-CM
- Ensure
compliance to Bank Loan policies, lending guidelines and Government
regulations in collaboration with the lending units and other departments
within CMD as well as coordinate the Environment and Social risk
management, policy implementation, reporting and capacity building.
- Work
closely with the Director – CMD to maintain appropriate credit risk
management culture
- Attend
all credit committee meetings as scheduled or agreed and provide timely
and organized responses to internal customer proposals and escalate any
complex internal customer issues to the Director – CMD and other relevant
authorities accordingly.
- Manage
all staff of the department and ensure they are adequately resourced and
well-skilled to perform their roles.
- Maintain
and develop professional and technical knowledge by attending and
contributing to training programs, educational workshops, reviewing
professional publications, establishing personal networks and participate
in professional structures & studies.
Desired Skills and Experience
- A
Bachelor’s degree in Business related field from a recognized university
with Certification in Credit management or Analysis.
- At
least 8 years’ experience in Credit Analysis 4 of which must be in a
Senior/Management role within Corporate Credit Risk Analysis.
- Good
knowledge of the Banking Act, Bank Operating procedures as well as
business trends and thorough knowledge of CBK Lending guidelines
- Excellent
Communication and report writing skills
- Superior
leadership, management and co-ordination skills with the ability to
influence positively and engage direct and indirect reports and peers.
- Customer
focused & results oriented.
Relationship Manager – Corporate Banking at Co-operative Bank of Kenya
Relationship Manager – Corporate Banking
Job Ad expires on February 20th, 2026
Are you looking for an employer who promotes individual
excellence and mutual respect in a team-driven culture with a key focus on
social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the
place for those looking to new horizons.
We are seeking to recruit an experienced professional and
innovative individual with imagination and great drive as well as determination
to deliver a clear vision and first class services in the Corporate Sector
Portfolio. If you have an excellent sales track record in this area with solid
credit experience, this opportunity should be your next career move.
The Relationship Manager will be charged with the
responsibility of establishing and deepening value driven cordial banking
relationships with key corporate clients within the target market segments.
He/she will aim to increase the Bank’s market share in Corporate Banking to
achieve the profit targets as set by the bank, and work closely with product
teams to identify cross-selling opportunities and undertake the preparation of
analysis or credit proposals as required.
The Role
Specifically, the successful jobholder will be required to:
- Develop
and nurture strategic relationships with the corporate clients to ensure
that the Bank maximizes on the Business potential / wallet size of the
customer.
- Continually
recommend improvements and adaptations to existing systems, processes and
structures in order to ensure current and future viability of the
relationships.
- Acquisition
of new corporate clients and continuous monitoring and nurturing of the
relationships to ensure that clients are always satisfied with the Bank’s
services and solutions.
- Develop
forecasts/quantify the expected business from prospective clients based on
comprehensively done and updated account plans.
- Develop
and package winning value propositions targeting major relationships with
huge potentials for cheap deposits, quality assets, and substantial Non
-funded revenues.
- Identify
key contacts and key business influencers’ within the clients’ business
and foster a relationship to ensure cutting edge information about the
client’s business objectives, opportunities and threats for proactive
management.
- Develop
an intimate understanding of the client’s industry and business; analyze
their modus operandi, management practices and market conditions affecting
the long term sustainability and viability of the business and sector.
- Introduce
specialist skills on specific products and product mix at the appropriate
time and level in order to create solutions which effectively satisfy
client needs.
- Initiate
and monitor customer/Bank contact at all levels, ensuring that customers
enjoy the highest standards of service.
- Proactively
monitor markets and pre-empt risks for both the Bank and the client with
timely identification of potential problem accounts and formulating
appropriate risk mitigating strategies
- Keep
abreast of developments in the market; be aware of projects to be carried
out by parastatals, government ministries and developmental agencies and
their various sources of funding with a view to market for collection
business from cash rich corporates with large collections volumes.
Desired Skills and Experience
The successful candidate will be required to have the
following skills and competencies:
- A
Bachelor’s degree in Business related field: Marketing, Economics,
Business Administration, Finance, Accounting, or any other relevant field
from a recognized university.
- A
minimum 5 years’ experience as a Relationship Manager managing large
corporate clients.
- Knowledge
of various bank’s products and services including those that are being
developed.
- Knowledgeable
in Trade Finance transactions and its associated processes with experience
in corporate lending especially to state owned institutions.
- Experience
in Corporate Mortgage and project management and other industry-associated
risks evaluation and management.
- Analytical
and presentation skills for pitching proposals and responses to request
for proposals locations.
Portfolio Manager at Co-operative Bank of Kenya
Job Ad expires on February 16th, 2026
We are looking for a dynamic, creative and self-driven
professional to fill the Portfolio Manager position at the MIS & Statutory
Reporting Unit. You will be required to make intelligent, informed decisions as
well as offering distinctive customer experience.
Reporting to the Head – Portfolio Management, the
role-holder will ensure proper data is in place for loans and overdrafts as
stipulated in the credit policy, lending guidelines and approval conditions.
They will ensure regular reports are received from Data Centre and liaising
with branches and credit operations.
The Role
Specifically, the successful jobholder will be required to:
- Ensure
accurate preparation and timely submission of all statutory reports
- Ensure
Reclassification of Loan portfolio book as per Prudential Guidelines.
- Ensure
external questionnaire by CBK, KBA and DFI’s are returned on time.
- Review
changes to data values and meanings.
- Review
data model, architectures and specifications.
- Assess
and determine whether business applications meet data requirements.
- Facilitate
the resolution of data issues. Then communicate and promote the value of
data.
- Ensure
compliance by frequent review of provision requirement for loans
- Advise
the finance department on Provision requirements on the impaired loan
- update
& recalibrate IFRS9 model computation of ECL, as well as run &
configure the EIR model.
- Dealing
with the Bank External Lenders in regard to Credit issues
- Handle
external lenders and ensure compliance on Covenants and reports
- Monitor
repayment schedules, rates, follow-up on rebates
- Follow-up
& ensure all recommendations with regards to credit review is
implemented
- Carry
out data analysis as requested by the Lenders
- Notify,
implement & monitor prevailing variable reference rates: e.g. KESONIA,
SOFR as per changes
- Forensic
reconciliation of accounts to ensure nil over/under charge of interest.
- Design
and develop risk grading methodologies for MSME and Personal loans for use
in risk-based credit pricing.
- Revenue
assurance.
- Advise
finance on monthly manual schedule interest
- Strict
adherence to all regulations, statutes, standards, practices and all
internal processes and procedures as per the relevant manuals and comply
with all relevant external legislation and regulations with regard to
Compliance requirements.
Skills, Competencies and Experience
The successful candidate will be required to have the
following skills and competencies:
- A
Bachelor’s Degree in business related field from a recognized University
with at least five years working experience in Portfolio Management.
- Advanced
Computer skills especially in Microsoft Office Applications as well as
analytical skills.
- Advanced
Skills in Models, IFRS 9 and Data Analytics
- Thorough
understanding of The Credit Policy and Prudential Guidelines
- Business
Development skills and Understanding of the core banking system
- Personal
organization and thoroughness coupled with the ability to work under
minimum supervision with good Judgment and decision-making skills.
Drivers at Co-operative Bank of Kenya
Drivers
Job Ad expires on February 9th, 2026
We are a Commercial Bank in Kenya with a country wide
network of Branches looking to enhance our leadership position in the country.
As part of our strategy to further strengthen and consolidate our lead, the
Bank wishes to recruit dynamic and driven results driven professionals to fill
the position of Drivers.
Main Duties:
- Drive
the Bank vehicle in a manner that is compatible to international safety
standards and exercise caution when driving by ensuring that the vehicle
is not exposed to risk such as theft, carjacking, accidents, etc.
- Maintain
Bank vehicles in good running order
- Undertake
proper cleaning, maintenance, and servicing either directly or by advising
in due course on major repairs or replacements to be done
- Maintain
a daily log of journey undertaken, fuel consumption and submit on monthly
basis a summary of the same in accordance with the laid down standards
Job Specifications
- Defensive
Driving and preventative maintenance for driving course
- Motor
Vehicle Mechanics Part III
- Knowledge
of Traffic Rules, road safety and general understanding of Bank transport
needs Personal Specification
- Self-motivated
with strong interpersonal skills
- Ability
to communicate effectively, both orally and in writing
- Ability
to work with minimum supervision
- Organization
& Planning skills
- Patience
- Courtesy
Qualifications
- Kenya
Certificate of Secondary Education (KCSE) Mean Grade C- and above
- Valid
Driving License Class B, C & E
- At
least 5 years driving experience of class B,C&E motor vehicles in a
reputable firm
Sacco Chief Operations Officer (REF: CBI/COO/01/26) at Co-op Consultancy. A business advisory arm of the Co-operative Bank group
Application Deadline: February 2nd, 2026
Our client, a Deposit Taking Sacco regulated by the Sacco
Societies Regulatory Authority (SASRA) and based in Nairobi is seeking to
urgently recruit a qualified and highly motivated individual to fill the
position of Sacco Chief Operations Officer (COO).
Reports To: Chief Executive Officer (CEO)
Location: Nairobi
Job Type: Contract – Three (3) years renewable based on
performance
Job Purpose:
The Sacco Chief Operations Officer (COO) provides strategic
and operational leadership for the SACCO, ensuring efficiency, regulatory
compliance, and exceptional member service. The COO oversees Front Office
Services (FOSA), Back Office Services (BOSA), Credit Operations, ICT systems,
and satellite offices while driving cost efficiency, operational performance,
and organizational transformation.
Key Responsibilities
- To
develop, implement and co-ordinate the operations of the SACCO in the
following departments: BOSA, FOSA, Business Development and sections;
Customer Relations and Records Management.
- Standardize,
document, and enforce Standard Operating Procedures (SOPs).
- Oversee
the credit administration and lending operations, ensuring compliance with
approved policies and procedures.
- Ensure
full operational compliance with all applicable regulatory and statutory
frameworks, including SASRA guidelines, the Co-operative Societies Act,
AML/CFT regulations, data protection laws, and other relevant legislation.
- Implement
internal policies and Board resolutions, managing operational risks such
as process failures, fraud, and business continuity.
- Oversee
enterprise operational risk management.
- To
design, implement, and monitor an effective customer’s complaint system
that will address limitations in product or service deliveries and
identify ways of giving feedback as a basis of enhancing SACCO
member-centric culture across all operations.
- Coordinate
training programs and enforce frontline discipline to enhance service
delivery.
- Establish
and monitor service delivery standards, turnaround times, to enhance
member satisfaction and retention.
- To
prepare and present accurate and timely monthly reports and records
including loan performance, departmental budgets, membership information
and marketing initiatives/outcomes, procurement, and staff and office
matters.
- Lead
operational budgeting, financial monitoring, and cost-control initiatives
to ensure optimal utilization of resources and improved financial
performance.
- Leverage
data analytics to monitor operational performance, identify trends, and
support strategic decision-making, and recommend process improvements.
- Collaborate
with ICT teams on system & channels enhancements to improve
operational efficiency.
- Oversee
business continuity planning and disaster recovery preparedness for all
operational units to ensure service resilience and minimal disruption.
- Ensure
effective records management, data integrity, confidentiality, and
information security across all operational functions.
- Support
the CEO in translating the SACCO’s strategic plan into actionable
operational plans, track implementation progress, and report on execution
status to Management and the Board.
Qualifications & Experience
- Bachelor’s
degree in Business Administration, Finance, Accounting, or a related field
(Master’s preferred).
- Professional
qualifications such as CPA, ACCA, or relevant banking/SACCO certifications
are an advantage.
- Minimum
5 years of experience in Operations Management, with at least 2 years in a
senior leadership role in a Sacco, Bank, or Micro-Finance Institution.
- Strong
knowledge of SACCO regulations, credit management, operational risk, and
digital transformation.
Business Process Analyst at Co-operative Bank of Kenya
Business Process Analyst
Job Ad expires on September 25th, 2025
Are you dynamic, creative and self–driven experienced
professional? Are you are a wild duck – out of the box thinker, logical,
analytical and have an investigative mind, with creative abilities, high level
of mathematical aptitude and strong problem-solving skills? Do you seek to do
things differently and go the extra mile in handling all assignments?
We have exciting opportunities for Business Process
Analysts to join our Business Change Management (BCM) team. Reporting
to the Head-Business Change Management, the Business Process Analyst will work
closely with the Business Units to continuously review Bank processes as well
as analyze the changing needs of the current environment with a view of
improving customer experience and operational efficiency. The role will
involve process analysis, process re-engineering, process
digitalization and automation.
The Role
Specifically, the successful jobholder will be required to:
- Review,
standardize, and continuously improve end-to-end processes and policies
across Business Units to ensure efficiency, compliance, and
customer-centricity.
- Champion
digitization, digitalization and automation of customer and employee
interaction points, leveraging BPM, RPA, and low-code workflow platforms.
- Partner
with Business Units to analyze current systems and processes, identify
pain points, and design optimized solutions that balance cost, risk, time,
and quality.
- Lead
process improvement and innovation initiatives, applying Lean Six Sigma,
process re-engineering, and digital transformation practices to enhance
productivity, reduce costs, and improve customer experience.
- Drive
measurable improvements in cost-to-income ratio and other KPIs by
optimizing time (TAT), cost, risk, and quality
- Monitor
and report performance against agreed KPIs, providing insights to Senior
Management for data-driven decision-making.
- Lead
process improvement projects by leveraging technology, automation, and
redesigned processes to improve efficiency, accuracy, and customer
responsiveness while minimizing risk.
- Proactively
analyze regulatory requirements (KBA, CBK) to assess impact on bank
processes and platforms, and develop actionable implementation plans.
- Research
industry trends, regulatory requirements, and market best practices to
recommend and implement innovative solutions.
- Drive
adoption and sustainability of process changes through structured change
management, training, and continuous communication.
Skills, Competencies and Experience
The successful candidate will be required to have the
following skills and competencies:
- A
Bachelor’s degree in Information Technology and/or Business-related fields
from a recognized university.
- Relevant
experience in Business Process Management as well as sound general IT
knowledge.
- Professional
Qualification in Lean Six Sigma, CBPP, CBAP, Project Management or ITIL is
a plus.
- Strong
analytical and problem-solving skills with ability to translate data into
actionable insights.
- Excellent
communication, business writing, facilitation, and stakeholder management
skills, with proven ability to drive adoption of process changes.
- High
attention to detail, accuracy, and ability to manage multiple priorities
in a fast-paced environment.
How to Apply:
If you fit the profile, then apply today! Please forward
your application enclosing a detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating
the job reference number BPA/CEOE/2025 by 25th September
2025.
We are an equal opportunity employer.
Regional Security Officer at Co-operative Bank of Kenya
The role
The successful jobholder will be expected to:
- Build
and maintain strong relationships with law enforcement, government offices
and security regulators.
- Represent
the Bank at regional forums, regulatory engagements and security-related
events.
- Maintain
a comprehensive stakeholder contact database to strengthen collaboration
and visibility.
- Support
branch managers in cultivating strong ties with local police leadership.
- Coordinate
and train staff on fraud prevention, emergency procedures and incident
response.
- Oversee
physical security audits to ensure compliance with security SOPs.
- Monitor
threats, reputational risks and criminal activities affecting the Bank.
- Partner
with law enforcement and regulatory agencies to gather intelligence.
- Use
digital tools and informer networks to identify and mitigate emerging
risks.
- Audit
outsourced security providers for effectiveness and professionalism.
- Oversee
the functionality of security technologies.
- Conduct
threat and vulnerability assessments and recommend improvements.
- Lead
investigations into theft, fraud, threats or breaches of protocol.
- Collect
evidence, prepare reports, and support legal or disciplinary action.
- Conduct
physical and operational risk assessments of branches, ATMs and cash
transit operations.
Qualifications, Skills & Attributes
The successful jobholder will be required to possess the
following qualifications:
- Bachelor’s
degree.
- Must
have served as an Inspector of Police or at a higher Level.
- Strong
knowledge of law enforcement procedures, security risk analysis, and
investigations.
- Proven
experience in stakeholder management, crime prevention, and intelligence
collection.
- Computer
literacy
- Ability
to work independently while managing a regional security portfolio.
- Those
currently serving have an added advantage
How to Apply:
If you are a dedicated security professional ready to go the
extra mile in protecting people and assets, we encourage you to apply. Please
submit your resume and a cover letter outlining your relevant experience and
why you’re passionate about this role to jobs@co-opbank.co.ke indicating
the job reference number RSM/CSD/2025 by 12th September 2025.
Information Systems Auditor at Co-operative Bank of Kenya
Specifically, the successful jobholder will be required
to:
- Conduct
special audits as required, leveraging on Computer-Assisted Audit Tools
(CAATs) such as, Python, ACL, and SQL Developer to efficiently extract,
transform, and analyze large volumes of data
- Identify
opportunities to automate audit procedures and develop scripts to
enhance Robotic Process Automation (RPA) for improved efficiency and
accuracy.
- Design,
implement, and maintain data analytics models and scripts to support
continuous auditing and monitoring activities.
- Collaborate
closely with audit teams to understand specific audit requirements
and translate them into effective data analytics and automation solutions
- Conduct
comprehensive penetration tests on the bank’s web, mobile banking, and
other operational applications, networks, and ICT systems to evaluate the
effectiveness of the implemented cybersecurity framework.
- Evaluate
compliance with IT security policies, standards, and regulatory
requirements across business units and ICT infrastructure.
- Stay
up to date with emerging cyber threats, vulnerabilities, and regulatory
developments in the cybersecurity landscape.
- Perform
independent threat and vulnerability assessment tests and report on cyber
risks and controls of the ICT systems within the bank and other related
third-party connections.
- Test
the adequacy and effectiveness of control measures on information systems,
operational processes, credit, department operations and recommend
corrective measures to be undertaken in areas of weakness.
- Utilize
extensive understanding of business activities to recommend scope and
objectives of assigned audits, execute audit procedures, perform detailed
analyses, reach sound conclusions, and document results for assigned audit
activities.
- Ensure
that all instances of significant risk or lack of control are properly
identified, all findings are factually based& reported, with pragmatic
& balanced recommendations & reports delivered in a timely manner.
- Actively
participate in discussing audit findings and recommendations with line
managers of the areas under review.
- Facilitate
the communication of audit results and special projects via written
reports and oral presentations to management.
- Assist
in the annual risk assessment process and generation of annual audit plan.
- Assist
in training/mentoring staff and develop and maintain the skills, knowledge
and expertise to make valuable contribution to the internal audit team.
Skills, Competencies and Experience
The successful candidate will be required to have the
following skills and competencies:
- Bachelor’s
degree in information systems or computer science from a recognized
university. Possession of an MSc or other relevant postgraduate
qualifications will be an added advantage.
- Experience
with intelligent technology integration, including machine learning (ML)
using Python or R, AI and natural language processing (NLP) and
familiarity with audit automation tools such as ACL Robotics.
- Professional
certification in IT Audit, Risk and Security e.g. CISM, CISSP, CISA, CRISC
- Excellent
understanding of auditing concepts and practices with a minimum of 3
years’ experience in management role in IT and operations or IT and
operation audit.
- Skilled
in project management and maintaining composure under pressure while
meeting multiple deadlines.
- Demonstrable
knowledge in risk assessment and control concepts/methodologies.
- Skilled
in negotiation and conflict management to resolve problems that may arise
during an audit.
- Excellent
oral and written skills; a strong verbal communicator, analytical writer
and able to clearly and concisely convey personal observations of
processes, risks and controls.
- Excellent
analytical ability both qualitative and quantitative to draw sound
conclusions coupled with demonstrated knowledge and proper application of
sampling techniques.
- Excellent
attention to details and organizational skills.
How to Apply:
If you fit the profile, then apply today! Please forward
your application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating
the job reference number ISA/CEO/2025 by 8th September 2025.
User Interface and User Experience (UI/UX) Designer at Co-operative Bank
Job Ad expires on September 5th, 2025
User Interface and User Experience (UI/UX) Designer
When customers interact with us through our digital
platforms, they should feel a genuine connection, that we truly know them and
understand their needs. This customer centric philosophy is at the core of all
our designs. We are looking for a seasoned UI/UX designer who will champion
this experience for our customers and serve as a key driver of our digital
transformation. You will be the voice of the user and a relentless advocate for
quality in everything we create.
You are passionate about solving complex, real world user
experience challenges. With deep expertise and a love for color and typography,
you possess a proven ability to apply these skills to create intuitive, useful
and joyful experiences in products. You understand the critical role visual
design plays in enhancing brand and user experiences, and you’re willing to
push creative boundaries to achieve excellence.
Reporting to the Head of Digital & Innovations Factory,
you will be a central point of influence, working with cross functional teams
to ensure the creation of high quality, engaging, and intuitive user
experiences for Co-op Bank’s digital platforms. You will be expected to evolve
design systems, interaction models, user task flows, and UI specifications and
requirements. A critical part of this role is effectively communicating user
scenarios, end to end experiences, and screen designs to a wide range of stakeholders.
You will also work closely with project teams, business teams, and technology
partners to deliver solutions that make a significant impact on our
organization.
The role
The successful jobholder will be expected to:
- Acts
as a design lead on all projects tasked with making complex user
experience decisions and assist in the definition and translation of
business/functional requirements into user flows and wireframes.
- Facilitate
user experience design thinking sessions to identify business and
technical requirements for technology, research and business initiatives
to ensure that designs are successfully created and implemented to achieve
the user goals.
- Develop
overall user experience, interaction design and information architecture
for technology and business initiatives, setting the standard for rigor
and detail needed by those who will base their work on the
design.
- Use a
variety of analytical techniques to gather and analyze design requirements
(e.g. interviews, desktop analysis, competitor facilitated
workshops, surveys, site visits, use cases, workflow analysis,
observations, etc.) This includes creating site maps, user flows,
wireframes, prototypes and design specifications; analyzing usability test
results; and developing user experience design briefs.
- Evaluate
information gathered from multiple sources with the aim of resolving
conflicts and providing information to support interaction design
prioritization and tradeoff decisions.
- Define
process improvements for the user experience team and work with the
leadership team to communicate and uphold user experience standards.
- Work
with technical leads to understand technical systems and constraints so
that design solutions are technically feasible and optimal and to
co-evolve experience solutions through an iterative design process.
- Serve
as the organization’s internal expert and industry leader on competitive
and complementary design strategies to ensure a ‘best-in-class’ approach
for every project. You should be able to shape and guide the future of
UI/UX within the organization.
- Define,
prioritize, and manage design schedules and deliverables across multiple
initiatives. Lead the development and advocacy of UI and UX guidelines,
standards, and requirements that will serve as the foundation for
designing customer centric, intuitive, engaging, and high-quality visual
experiences across the organization.
- Act as
an internal consultant and subject matter expert by staying on top of
changing UI/UX design technologies, as well as corporate, organization,
and industry standards to ensure leading-edge interpretation and execution
of design applications and to provide business and technical guidance
where appropriate.
Qualifications, Skills & Attributes
The successful jobholder will be required to possess the
following qualifications: –
- A
bachelor’s degree in an IT related field or Business related field with
relevant IT Professional qualifications. A background in Graphic or Visual
Design, Digital Media Design, or any other visual specialty and related
qualifications will be an added advantage.
- At
least 5 years’ relevant work experience in a role directly related to
UI/UX design for mobile and web platforms, product design, and product
management.
- Exceptional
technical proficiency across all phases of the UX/UI design process. You
should be skilled in conducting thorough user research, translating
insights into actionable ideation, and crafting intuitive user flows and
wireframes. This role requires advanced experience in creating
high-fidelity prototypes and preparing detailed design documentation for
seamless collaboration with development teams. An expert-level command of
leading design software, including Figma, Adobe XD, and the Adobe Creative
Suite (Photoshop, Illustrator, etc), is essential.
- A
creative problem-solver with demonstrated experience and a proven track
record of leading complex projects, influencing outcomes, and building
consensus across multiple stakeholders and cross-functional teams.
- Demonstrated
ability to scope and estimate efforts accurately, prioritize tasks and
goals independently and rapidly produce deliverables in a fast-paced
iterative environment.
How to apply:
If you are confident that you fit the role and person
profile and you are keen to add value to your career then please forward your
application enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the
job reference number UXD/IID/2025 by 5th September 2025.
We are an equal opportunity employer.
Human Resource Officer at Co-operative Bank of Kenya
Key Roles and Responsibilities
The office holder will be responsible for the following:
- Develop
and enforce HR policies and strategies to support organizational
goals.
- Foster
positive employee relations to boost productivity, encourage
inclusivity, and maintain a thriving work environment.
- Ensure
compliance with government laws, Sacco policies, and industry
standards, addressing violations to uphold trust and accountability.
- Design
performance and development programs that align with the Sacco’s
objectives, driving employee growth and success.
- Oversee
HR functions, including hiring, onboarding, training, performance reviews,
and retention, while analyzing exit interviews for improvement.
- Create
and execute HR plans and workforce development initiatives.
- Maintain
accurate HR records, using data insights to enhance operational
efficiency.
- Propose
innovative HR policies and best practices to improve human capital
management.
- Prepare
monthly HR reports and provide strategic recommendations to the Chief
Operating Officer and the CEO quarterly.
Required Qualifications & Experience
Academic & Professional Requirements
For appointment to this position, a candidate must have:
- Bachelor’s
degree in Human Resource Management or a related field from an
accredited university.
- Certified
HR professional with active membership in a recognized HR body
(minimum: IHRM membership).
- 3+
years of HR and administrative experience in a financial institution.
- In-depth
knowledge of labor laws and employment regulations.
- Minimum
KCSE grade of C (or equivalent).
Key Competencies & Skills
- Strong
leadership skills with a track record of motivating teams to achieve
business objectives.
- Excellent
communication skills, able to articulate HR policies and strategies
clearly at all levels.
- Relationship-building
abilities, with strong emotional intelligence and conflict-resolution
skills.
- Proficiency
in Microsoft Office (Word, Excel, PowerPoint) for documentation, data
analysis, and reporting.
- Experience
with HR software for managing employee records, performance tracking,
and process automation.
- How
to apply
- Interested
and qualified applicants are requested to click on the link below and fill
out the online application form and submit by 22nd August
2025. Any applications received after the closing date shall not be
accepted.
HR Services Hub Lead at Co-operative Bank of Kenya
Are you looking for an employer who promotes individual
excellence and mutual respect in a team-driven culture with a key focus on
social empowerment? The Co-operative Bank of Kenya, “The Kingdom bank” is the
place for those looking to new horizons and add value to their career.
We have an exciting opportunity for a talented senior HR
professional to join the team as a HR Services Hub Lead. We
are scaling up our HR services delivery model to provide distinctive employee
experience as well as achieve operational excellence in HR services. If you
find great fulfillment in building relationships with key stakeholders and are
not simply a strategist but a doer who is hands-on, with great follow-through
for key assignments and committed to see things to completion, then this could
be your next career move.
To be successful in this role you will be results oriented,
have a passion for improving people processes, operational efficiencies and
providing outstanding customer service. We are a fast-paced environment, and
the successful candidate will need to have the ability to solve problems,
execute quickly and successfully leading and manage team leaders and teams.
Reporting to the HR & Administration Director, the
role-holder is expected to use their knowledge and experience of HR operations
and processes to build the HR Services hub focusing on providing exceptional HR
service delivery.
The Role
The successful jobholder will be expected to:
- Provide
strategic leadership and administration for employee total rewards and
propose innovative strategic initiatives in employee compensation and
benefits and other related HR services.
- Lead
strategic initiatives designed to ensure long-term process improvement,
cost reductions, and increased efficiencies.
- Oversee
the establishment of key Service Level Agreements, quality targets and Key
Performance Indicators. Understand varying business needs and priorities;
align HR operation priorities and ensure stakeholder expectations are met.
- Collaborate
with key stakeholders and related key departments on total rewards design,
performance, employee experience improvements and operational excellence
including quality assurance
- Lead
the research, preparation, modeling and communication of annual HR
services hub plans, analyze projections and monitor expenditures before
final approval by senior management.
- Keep
abreast of current and developing trends related to HR Shared services
hubs in order to continuously improve and provide subject matter expertise
- Direct
staff communications and education campaigns related to benefits with a
view to improving employee experience, operational efficiencies and
implement opportunities for cost savings.
- Oversee
the compensation administration and the benefits administration functions
to ensure proper benchmarking, research and market competitiveness on the
HR hub services offered by the bank
- Drive
operational performance and service excellence within the HR Shared
Service team and monitor performance of the team against
performance/quality standards defined.
- Provide
support and guidance to HRBPs, HR Specialist functional areas, managers
and employees on internal procedures and process related to the different
HR services and processes. Work with business leaders and HR Leads to
utilize the HR service delivery capabilities at their fullest potential
- Partner
with other HR areas to promote education efforts that drive employees and
managers to fully utilize available systems and tools as well as support
in driving compliance to the relevant employment regulations, legislation
and bank policy requirements
- Drives
optimization of HR technology and processes and ensures that we simplify
and create exceptional customer experience in all tasks undertaken in HR
Services Hub.
- Provides
active leadership, strategic direction and the day to day guidance,
coaching and mentoring to team of HR Services Hub Team leaders and team
members
- Lead
alignment between IT, Finance, HR Shared Services in order to drive
optimization of available and planned HR systems and technologies
- Contributes
to the strategic direction of Human Resources through active participation
on the HR operations special projects.
Qualifications, Skills & Attributes
- Bachelor’s
degree in business, HR or related field required. A HR certification is
preferred
- 7-10
years professional work experience in human resources and a minimum of 3
years management experience, with direct leadership of benefits and
compensation and/or HR technology. total rewards administration with
demonstrated performance in benefits and compensation
- Strategic
mindset with the ability to be a hands-on team player and solid leadership
and change management skills.
- Professional
maturity and the ability to work under general supervision to organize and
prioritize work, with high level of accuracy, and handle highly
confidential information.
- Demonstrated
ability in handling highly sensitive and confidential matters effectively
and discreetly.
- Lean
process oriented, with the ability to drive efficiency and scale without
jeopardizing the employee experience.
- Collaborative
decision-making skills and ability to work cooperatively with others both
within the HR functional areas and HRBPs as well as other stakeholders
throughout the organization.
- Experience
and knowledge in one-on-one coaching and group conflict resolution,
effective negotiation and operational processes and quality assurance
exposure
- Proven
leadership and experience managing effective relationships and
communicating with management at all levels.
- Extensive
knowledge of applicable employment and labor laws as well as other
relevant compliance requirements
- Ability
to meet deadlines under pressure; manage a high volume of workflow and
prioritize tasks according to business needs
- Ability
to assess and analyze information and exercise sound judgment. Exposure to
data-driven HR and data analytics is encouraged
- Strong
collaboration and teamwork skills with demonstrated ability to lead in a
collaborative environment, build consensus and promote the exchange of
information among team members.
- Excellent
written, oral, presentation, facilitation, and interpersonal communication
skills. Ability to communicate effectively across all levels of the
organization.
How to apply:
If you are confident that you fit the role and person
profile and you are keen to enhance value to your career then please forward
your application letter enclosing detailed Curriculum Vitae to jobs@co-opbank.co.ke indicating the
job reference number HRSH/HRD/2025 by 31st August 2025.
We are an equal opportunity employer.
Business Development Manager REF:(CBI/BDM/08/25)
Reporting to the Chief Executive Officer, the individual
will be responsible for driving the growth and sustainability of the Sacco by
identifying new business opportunities, developing strategic partnerships,
expanding the membership base, and enhancing the Sacco’s products and services
to effectively meet members’ financial needs.
Head Of FOSA (REF:HOF/08/25)
The Head of FOSA will oversee all Front Office Service
Activity (FOSA) operations, ensuring efficient service delivery, member
satisfaction, and financial growth. The role involves managing savings and
deposit mobilization, customer service, loan processing (where applicable), and
compliance with regulatory requirements. The ideal candidate will drive
operational excellence, enhance member engagement, and ensure the Sacco’s FOSA
operations align with its strategic objectives.
Head Of BOSA (REF:HOB/08/25)
Key Roles and Responsibilities
The office holder will be responsible for overseeing all
Back Office Service Activity (BOSA) operations and in particular, the
following:
- Credit
Policy and Compliance
- Oversee
adherence to lending policies and procedures throughout the credit
administration process within the SACCO.
- Lead
the development and enhancement of new loan products to meet market
demands.
- Implement,
evaluate, and update credit management strategies and procedures in
alignment with organizational goals.
- Contribute
to periodic reviews of the Credit Policy to reflect evolving business and
regulatory requirements.
ICT Officer (REF:ICTO/08/25)
Job Summary
The ICT Officer will be responsible for managing and
maintaining the Sacco’s ICT infrastructure, ensuring seamless operations of all
hardware, software, and network systems. The role involves providing technical
support, implementing ICT policies, safeguarding data security, and supporting
digital transformation initiatives to enhance operational efficiency and member
service delivery.
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Human Resource Officer (REF:HRO/08/25)
Key Roles and Responsibilities
The office holder will be responsible for the following:
- Develop
and enforce HR policies and strategies to support organizational
goals.
- Foster
positive employee relations to boost productivity, encourage
inclusivity, and maintain a thriving work environment.
- Ensure
compliance with government laws, Sacco policies, and industry
standards, addressing violations to uphold trust and accountability.
- Design
performance and development programs that align with the Sacco’s
objectives, driving employee growth and success.
- Oversee
HR functions, including hiring, onboarding, training, performance reviews,
and retention, while analyzing exit interviews for improvement.
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IT Security Operations Centre Analyst (SOC)
Job Ad expires on May 11th, 2025The Role
Specifically, the successful jobholder will be required to:
- Be
part of a 24hr active Monitoring and analysis of the Bank’s networks for
malicious activity using Security Incident and Event Management (SIEM)
toolsets. This will include responding to and investigating alerts,
assisting with developing new security monitoring use cases, and ensuring
all investigative activity is properly documented in the bank’s ticketing
systems and followed by relevant support teams.
- Conduct
proactive cyber threat research & analysis. Monitoring open-source
intelligence sources for potential threats against the Bank, &
ensuring appropriate defensive actions are taken.
- Triage
and investigate alerts generated from various security monitoring
solutions and SIEM; indicators of compromise (IOCs like file hashes, IP
addresses, domains, etc.) and escalate them to the ICT respective units
and ensure that appropriate follow-up actions are taken to mitigate the
exposure.
- Document
all activities during an incident and provide leadership with status
updates during the life cycle of the incident.
- Analyze
a variety of network and host-based security appliance logs (Firewalls,
NIDS, HIDS, Sys Logs, etc.) to determine the corrective or mitigation
actions and escalation paths for each incident.
- Independently
follow procedures to contain, analyze, and eradicate malicious activity.
- Be
available, on-call, to rapidly troubleshoot any problems resulting from
infrastructure changes, security breaches, or other unplanned/unforeseen
circumstances.
- Assist
the ICT Security team in developing and maintaining SoC documentation and
processes.
- Form
part of the Bank’s Security Incident Response team, assisting with
whatever activities are deemed necessary by the incident leader.
- Submit
period and ad-hoc reports as required by HOD
Skills, Competencies and Experience
The successful candidate will be required to have the
following skills and competencies:
- Bachelor’s
degree in information technology, computer science or any related field.
- CISSP
CISA/CISM/CEH/Certified SOC analyst (CSA)/Security+/Network+/CCNA/SSCP or
other related certifications.
- 1+
years’ experience as a Security/Network Administrator or equivalent
knowledge.
- Technical
knowledge of databases, networks, and operating systems security.
- Knowledge
of various security methodologies and processes, and technical security
solutions (firewall and intrusion detection systems). Knowledge and
experience using one or more tools related to SIEM, intrusion detection
and prevention systems, network security managers, firewalls and end point
logging.
- Knowledge
of TCP/IP Protocols, network analysis, and network/security applications.
- Strong
written communication skills in report writing for incident reporting
Knowledge of specific tools and languages such as Wireshark, PowerShell,
Python and SQL knowledge highly desirable