Internship | Job Vacancies at Inkomoko

Treasury & Investment Manager – Chad, Ethiopia, Kenya, Rwanda, South Sudan at Inkomoko

Treasury & Investment Manager – Chad, Ethiopia, Kenya, Rwanda, South Sudan

On-site: Nairobi, Nairobi County, Kenya

ABOUT INKOMOKO

Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive.

In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies.

Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa.

Inkomoko has 800+ staff in 40 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.

INKOMOKO VALUES

All staff at Inkomoko are connected to a shared set of organizational values:

Purpose: be solutions-oriented, produce high-quality work, and be a global leader.
Achievement: push yourself to reach beyond what you previously thought possible.
Improvement: be humble, engage in continuous growth through open & accurate feedback
Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive.
We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble.

Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply.

ABOUT THE OPPORTUNITY & RESPONSIBILITIES

The Treasury Manager will oversee cash flow management, banking relationships, investment monitoring, and liquidity planning across Inkomoko’s group entities reporting to the Director, Treasury & Grants.

The role ensures efficient use of funds, manages short- and long-term investments, and supports the development of treasury policies and processes. This role will work closely with finance, grants, and country teams to ensure optimal fund utilization, risk management, and alignment with both donor and internal financial requirements.

Key Responsibilities:

1. Cash Management & Liquidity Planning

Manage daily cash positioning and ensure sufficient liquidity for operations across all countries.
Prepare rolling cash flow forecasts, integrating operational, grant, and capital requirements.
Coordinate intercompany fund transfers and ensure timely allocation of resources to country operations.
Manage foreign currency needs and mitigate FX exposure through appropriate strategies.

Oversee management and maintenance of bank accounts in compliance with local regulations and donor requirements.
Support the implementation and monitoring of digital payment solutions and treasury systems.

2. Investment Monitoring & Management

Support the execution of Inkomoko’s investment strategy in line with the Investment Policy Statement (IPS).
Monitor performance of short-term and long-term investments, producing regular reports for Executives and the Board.
Conduct market research to identify suitable investment opportunities within approved risk parameters.
Liaise with external fund managers, advisors, and banks to track performance and ensure compliance with agreements.
Support the Director, Treasury & Grants in evaluating investment opportunities for surplus funds.

3. Policy, Compliance & Risk Management

Support the development and implementation of treasury and investment policies and procedures.
Ensure compliance with donor agreements, internal controls, and regulatory requirements in all operating countries.
Monitor and report on treasury-related risks, recommending mitigation actions.

4. Reporting & Analysis

Prepare monthly treasury and investment reports for the Director – Treasury and Grants, CFO, and senior leadership.
Support preparation of financial dashboards for the Board’s Finance & Investment Committee.
Analyze cash and investment trends to inform financial strategy and capital allocation decisions.
Monitor actual cash flows against forecasts and explain variances.
Update and manage the maturity analysis ensuring availability and matching of liquidity obligations and revenues.
Support scenario modeling for currency fluctuations, country risk, and capital deployment plans.

5. Risk Management and policies

Identify and mitigate treasury risks, including FX exposure, country-specific restrictions, and liquidity gaps.
Develop and implement cash pooling, hedging strategies, or other risk management tools as appropriate.
Ensure compliance with internal treasury and investment policies, donor requirements, and regulatory frameworks.

Develop and document treasury policies, SOPs, and internal controls to safeguard assets.
Work closely with the FP&A and Accounting teams to ensure integration of treasury with broader finance functions.

6. Team Leadership and Culture

Supervise and mentor the Treasury Senior Finance Accountant and country finance staff involved in cash management.
Foster a collaborative, compliance-focused, and service-oriented treasury culture.
Provide training to finance and non-finance colleagues on treasury best practices and cash management principles.
Align the team’s work and culture with Inkomoko’s values and talent framework, emphasizing learning, inclusion, and impact.

Requirements

WHO WE ARE LOOKING FOR

Bachelor’s degree in Finance, Accounting, Banking, Economics, or a related field. MBA, CFA, or professional treasury certification (e.g., CTP) is an advantage.
Minimum 10 years of progressive experience in treasury management, cash flow forecasting, or banking operations, preferably with multi-country exposure.
Strong analytical skills and working knowledge of FX risk, cash management products, and bank relationship management.
Proficiency in Excel and experience with treasury or ERP systems; exposure to digital banking tools is an asset.
Strong communication and negotiation skills to build trust with internal and external stakeholders.
Proven ability to work with diverse teams in dynamic, multicultural environments.
High level of integrity, accountability, and commitment to Inkomoko’s mission.

Core Competencies:

We are looking for someone who;

Leads Teams – Aligns the team with common objectives derived from the organizational strategy, fosters a shared mindset, and celebrates wins while recognizing team efforts.
Builds Trust – Holds self and others accountable by clearly outlining responsibilities, tracking results, delegating effectively, building independence and demonstrating care for others, and being consistent in actions.
Relationship Management – Establishes and maintains strong relationships with key stakeholders, partners, and community leaders, while anticipating and balancing the needs of multiple stakeholders.

Benefits

WHAT YOU’LL GET

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

Competitive salary, and potential Performance-based bonus
Incredible company culture, with opportunities for learning and growth
Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
Ability to make a significant social impact to your community
Health insurance for self and family
Staff savings and provident fund, negotiated bank rates for long-term employees

HOW TO APPLY

If you’re excited about this role, please submit your application through the jobs portal. Tell us about what you’ll bring to this growing company.

DEADLINE: Open until filled. Applications are reviewed on a rolling basis, please apply as soon as possible!

Read More & Apply

Head of Credit Risk and Compliance at Inkomoko

POSITION SUMMARY

Inkomoko supports entrepreneurs in displacement-affected communities to build sustainable businesses, increase household income, and become self-reliant. This is made possible through training, market linkages, and direct investment via our revolving fund, which offers affordable conventional and Shariah-compliant financial products.

The Head of Credit Risk and Compliance is responsible for leading Inkomoko’s second line of defense at the country and group levels, ensuring robust credit risk oversight, compliance, and portfolio resilience. This role provides technical leadership in risk strategy, portfolio diagnostics, stress testing, and regulatory compliance while ensuring alignment with global best practices and local regulatory frameworks. The Head integrates data-driven analytics, reporting, and governance systems to identify vulnerabilities and guide decision-making. Working closely with Investments, Product, and Systems teams, this role strengthens the organization’s credit discipline and embeds a risk-aware culture across operations.

KEY RESPONSIBILITIES

1. Portfolio Risk Analysis & Mitigation

Lead credit risk strategy across the loan lifecycle, from client segmentation and underwriting to recovery strategy.
Define and standardise portfolio monitoring practices including arrears management, restructuring frameworks, and write-off procedures across all markets.
Conduct portfolio diagnostics, loss causation analysis, and vulnerability assessments across all markets.
Design, implement, and maintain credit scoring models, risk rating systems, loan provisioning frameworks, and stress testing methodologies.
Develop and manage scenario planning tools, early warning systems, and risk appetite thresholds.
Provide actionable insights and recommendations for monthly risk committee reviews and leadership decision-making.
Monitor portfolio risk appetite thresholds by segment, product, and geography, ensuring exposure remains within approved limits.
Strengthen data governance and portfolio data integrity within credit systems to ensure accurate reporting and decision-making.

2. Data Integration, Analytics & Reporting

Build and maintain risk dashboards, KRIs, and portfolio performance reports using Power BI, SQL, or similar tools.
Integrate risk analytics into Inkomoko’s Core Banking System (Mifos), accounting, and reporting platforms.
Champion the adoption of predictive analytics, credit scoring algorithms, and AI/ML-driven approaches to enhance decision-making.
Standardize reporting formats and ensure timely delivery of risk intelligence to senior leadership and regulators.

3. Governance, Compliance & Second-Line Oversight

Serve as a second line of defense, reviewing credit decisions, escalation protocols, and exceptions to policy.
Operationalise and enforce the Group Credit Policy by translating policy principles into underwriting guidelines, documentation standards, and monitoring frameworks across all countries.
Ensure full adherence to internal credit policies, AML/KYC frameworks, and country-specific regulatory requirements.
Oversee loan provisioning, reconciliations, and compliance with IFRS9 and local financial regulations.
Support audit preparedness and ensure transparent reporting to regulators, boards, and internal stakeholders.

4. Cross-Functional Leadership & Risk Culture

Collaborate with Investments, Product Development, MEL, IT, and Legal teams to embed risk protocols into credit operations.
Partner with the Director of Credit Risk & Analytics to align risk strategies with organizational growth, impact, and sustainability objectives.
Support reporting requirements for regulators, donors, and internal governance structures by ensuring portfolio data and risk reporting meet required standards.
Champion a risk-aware culture through training, communication, and knowledge-sharing across countries and departments.
Serve as a key voice in risk committees and governance forums, ensuring effective challenge and independent oversight.

5. Team Leadership & Development

Build, lead, and mentor a team of risk analysts and compliance specialists, ensuring clear KPIs and accountability.
Recruit and develop talent through structured coaching, technical upskilling, and growth pathways.
Design and deliver organization-wide training programs on credit risk management, portfolio monitoring, and compliance.
Foster a high-performance culture that emphasizes proactivity, accuracy, and continuous improvement.

Requirements

Minimum Qualifications:

Bachelor’s in Finance, Risk Management, Statistics, Data Science, or related field. (Master’s preferred)
10+ years of experience in credit risk, portfolio analytics, or financial risk roles in banking, fintech, or MFI settings.
Hands-on experience designing credit scoring models, stress tests, and early warning frameworks.
Proficiency in data tools such as Power BI, SQL, R, Python, or Tableau.
Familiarity with Core Banking Systems (e.g., Mifos), and standards such as IFRS9, AML/KYC.

Preferred:

Experience working across multiple regulatory environments.
Background in financial inclusion or emerging markets, especially serving refugee or informal entrepreneurs.
Prior experience in team leadership or coaching high-performing risk or analytics teams.

Competencies

We are looking for someone who;

Synthesizes Data – Leverages key information, data, and insights to enhance both client and team member experiences.
Adapts Approach to Situations – Adjusts the team’s approach to meet the shifting demands of impact; able to quickly adapt to suit the context and drive to positive outcomes for their department.
Enhances Competitive Advantage – Creates new and better ways to drive organizational success, with a future-focused mindset (at least 2 years ahead), through innovation and leveraging external relationships and opportunities.
Uses his/her Technical expertise to coach and guide staff to meet and exceed expectations.

Read More & Apply

Head of Investment Products at Inkomoko

POSITION SUMMARY

The Head of Product is responsible for designing, testing, and refining Inkomoko’s financial products both conventional and Shariah-compliant to ensure they are client-centric, operationally feasible, and financially sustainable. This role focuses on product innovation, segment strategy and continuous improvement of lending methodologies while working closely with the Credit Risk team to ensure products operate within approved risk frameworks. The Head of Product collaborates across Risk, Operations, Technology, and Country Investment teams to ensure products are scalable, compliant, and responsive to market and client needs. In addition, the role provides technical leadership to branch-based investment teams and manages the Shariah Compliance Officer to guarantee adherence to Islamic finance principles.

KEY RESPONSIBILITIES

1. Product Strategy & Innovation

Lead the end-to-end design of financial products and services with a forward-looking (2+ years) perspective.
Align product strategy with client needs, financial inclusion goals, and Inkomoko’s portfolio quality and growth targets.
Integrate Shariah-compliant principles into relevant product development streams.
Maintain a pipeline of innovative product ideas informed by client data, market intelligence, and global best practices.
Define and maintain programme segmentation frameworks ensuring products align with client capacity, risk tolerance and growth potential.

2. Product Prototyping, Testing & Iteration

Design and manage pilot programs to test new or revised products, tools, or lending methodologies.
Partner with MERL and client service teams to collect and analyze feedback during pilots.
Use insights from pilots, portfolio data, and client experience to refine product features and delivery channels.
Ensure scalability and operational feasibility before full rollout across country operations.
Ensure product design integrates with Inkomoko’s training and advisory services to strengthen repayment outcomes.

3. Product Optimization & Performance Monitoring

Track product performance against adoption, client outcomes, operational efficiency, and client satisfaction metrics. Work with the Credit Risk team to review repayment performance and portfolio health to inform product refinement.
Partner with Credit risk and Portfolio Analytics teams to integrate early-warning signals into product iteration.
Continuously refine loan origination tools, client onboarding processes, and branch-level productivity measures.
Surface insights from field data to inform product improvements and delivery mechanisms.

4. Cross-functional Collaboration

Partner with the Head of Credit Risk & Compliance, Credit Operations, and Systems & Digital to ensure risk-aligned, compliant, and technology-enabled product rollouts.
Work closely with Country Heads of Investment to ensure products are adapted to local contexts and effectively delivered through branches.
Collaborate with Legal and Shariah Compliance Officer to ensure regulatory and religious compliance.

5. Team Leadership & Capacity Building

Supervise and mentor the Shariah Compliance Officer and Product team members.
Provide technical coaching and support to branch-based Loan Officers and Support Officers to enhance product delivery.
Build team capacity in product design, client-centric approaches, and emerging fintech solutions.
Foster a culture of innovation and continuous improvement within the Product function.

6. Market Scanning & Competitive Intelligence

Identify opportunities for new lending methodologies, digital tools, and financial inclusion innovations relevant to displacement-affected markets.
Continuously monitor financial services, fintech, and microfinance trends across Inkomoko’s markets.
Benchmark Inkomoko products against competitors and identify differentiation opportunities.
Lead exploration of new technologies (e.g., mobile lending, AI-driven credit scoring) that enhance value for clients.

Requirements

Minimum Qualifications:

Bachelor’s degree in Finance, Economics, Business, or related field (Master’s preferred).
10+ years of experience in financial product development, financial inclusion, fintech, microfinance, or MSME lending.
Proven experience designing or managing financial products for underserved markets.
Experience working with cross-functional teams including risk, operations, and technology to launch scalable financial products.
Strong understanding of lending methodologies, pricing, and client segmentation.

Preferred:

Experience working in refugee or displacement-affected markets.
Familiarity with Islamic finance structures.
Experience in digital lending or fintech-enabled financial services.

Competencies

We are looking for someone who;

Synthesizes Data – Leverages key information, data, and insights to enhance both client and team member experiences.
Adapts Approach to Situations – Adjusts the team’s approach to meet the shifting demands of impact; able to quickly adapt to suit the context and drive to positive outcomes for their department.
Enhances Competitive Advantage – Creates new and better ways to drive organizational success, with a future-focused mindset (at least 2 years ahead), through innovation and leveraging external relationships and opportunities.
Uses his/her Technical expertise to coach and guide staff to meet and exceed expectations.

Benefits

WHAT YOU’LL GET

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

Competitive salary, and potential annual performance-based bonus
Incredible company culture, with opportunities for learning and growth
Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
Ability to make a significant social impact to your community
Health insurance for self and family
Staff savings and provident fund, negotiated bank rates for long-term employees
Generous annual leave, parental leave, and sabbatical options.

Read More & Apply

Senior Procurement Officer at Inkomoko

THE OPPORTUNITY & RESPONSIBILITIES

The Senior Procurement officer is a mid-level, regional position, serving under the supervision of the Operations Manager . The Senior Procurement officer will be responsible for overseeing the procurement process within the organization, ensuring timely and cost-effective acquisition of goods and services. The role involves developing procurement strategies, managing supplier relationships, and collaborating with internal stakeholders to meet the organization’s procurement needs.

Specifically, the Senior Procurement officer will:

Local Procurement Strategy (40%)

Support the Regional Procurement to develop procurement strategies aligned with Country Procurement Policies and Procedures
Continually refine strategies for opportunities for cost savings, and process improvements, balancing value for money and fit-for-purpose approaches.
Prepare reports and work with the MEL Data and IT team to develop an analytics/dashboard/insights on procurement activities, trends, and performance metrics, and refine strategy as needed.
Collaborate with the Regional team to create and implement procurement strategies to support the new countries’ expansion activities
Incorporate procurement innovations into Inkomoko’s strategy, and aligned with socially responsible business practices, including resource conservation, waste reduction, carbon footprint, and the use of renewable materials, and procurement from small businesses run by women, refugees, and youth.

Oversee Procurement Process Management (40%)

Oversee the end-to-end procurement process for country activities, including requisition, sourcing, purchasing, and contract management.
For country-level procurement, guide the country operations & procurement team on the process and provide support when needed with requisition, sourcing, purchasing, and contract management.
Ensure compliance with procurement policies, procedures, and regulatory requirements for both regional and country level procurement activities. For discrepancies found during internal audit periods, support country teams in compliance going forward through training, coaching, etc.
Drive automation Initiative of the procurement process and cycle and ensure minimal manual intervention. Support to implement these automations at country and regional levels.
Track Country procurement-related costs to ensure adherence to budgetary constraints.

Vendor and Contract Management (10%)

Develop, coordinate, and lead sourcing activities to establish supply arrangements
Evaluate supplier performance and conduct regular vendor assessments.
Collaborate with the Country-Level Operations and Procurement teams and General Counsel on vendor contract management

Collaborate with General Counsel to develop and administer contract management plans as well as vendor contract templates to ensure standardization across the organization
Support to negotiate contracts, pricing, and terms with suppliers to achieve the best possible pricing, particularly for high-value procurement contracts.
Provide the tools needed at the country level to oversee supplier performance management and compliance requirements to enhance business activities and outcomes

People & Committee Coordination (10%)

Support Country level Procurement Committees in order to ensure proper decision making; manage Regional procurement committee processes as needed.
Coordinate reporting and follow up of decisions made in Regional Procurement Committees
Provide procurement expertise and support to cross-functional teams and budget managers

Requirements

Successful candidates will embody our organizational culture and mission to support entrepreneurs. Our work environment is fast-paced, positive, solutions-oriented, and we have very high standards.

Qualifications Include:

Bachelor’s Degree in Finance, Business Administration, Supply Chain Management, or related field.
Six years of experience in finance or procurement/supply chain management
Strong knowledge of procurement principles, practices, and regulations.
Proven experience in negotiating contracts, cost-savings, and managing supplier relationships.
Excellent communication and interpersonal skills to drive to conclusions
Planning skills, excellent attention to detail, and ability to work on deadline are a must
Strong analytical and problem-solving skills, with a focus on driving continuous improvement and cost-savings strategies
Proficiency in procurement software, such as ERP systems, e-procurement platforms, and MS Office
Socially responsible procurement practices are strongly preferred, including procurement processes which favor small-businesses, women and refugee-run businesses, and green business.

We are looking for someone who;

Instills Trust – Follows through on commitments, builds credibility by being direct and truthful, and shows genuine care for staff members.
Acts with Courage – Steps up to address difficult issues and speaks openly with bravery; takes the initiative to pursue new opportunities; takes full ownership of own work
Makes Informed Decisions – Seeks relevant data and input when needed, takes appropriate action within their area of responsibility, and knows when to escalate issues or seek guidance.

Benefits

This role is inside a high-growth, mission-driven social enterprise.

By joining Inkomoko, you’ll access:

Competitive salary, and potential KPI-based bonus
Incredible company culture, including deep investment in your learning and growth
Diverse colleagues and policies that show our commitment to equity and inclusion
Talented, passionate, and committed team of colleagues across the region
Ability to make a significant social impact to your community
Health insurance, staff savings, parental leave, sabbatical, and more benefits.

Read More & Apply

Program Design Manager – Client Success (Chad, Ethiopia, Kenya, Rwanda, South Sudan.)

At Inkomoko

ABOUT THE ROLE & RESPONSIBILITIES

The Program Design Manager will play a central role in designing high-quality, context-appropriate entrepreneurship support programs across all Inkomoko locations. This role ensures that programs, tools, and advisory content are relevant, practical, and tailored to the needs of entrepreneurs in diverse markets. The Program Designer works closely with country teams and the regional BGS team to design, refine, and update program content, methodologies, and tools that improve client outcomes and support inclusive growth.

This is a regional position, essential for performance excellence, program fidelity, and our 2030 strategic ambitions. It is open to all candidates based in our countries of operations: Chad, Ethiopia, Kenya, Rwanda, and South Sudan.

Client Experience & Product Relevance (60% Time)

Design and adapt location-specific programs, including curricula, delivery methods, and learning journeys, ensuring alignment with client needs and local market realities.
Ensure all client-facing tools, platforms, and touchpoints (training guides, advisory tools, templates, etc.) are user-friendly, accessible, and responsive to client priorities.
Collect and integrate feedback from clients, staff, MEL teams, and market ecosystem actors to continuously improve program design and relevance.
Ensure advisory content and tools support key business outcomes, including formalization, business survival, revenue growth, job creation, and gender/refugee inclusion.

Cross-Country Problem Solving & Strategic Support (20% Time)

Identify program design and delivery challenges across countries and coordinate timely and practical solutions and changes.
Support program expansion into new countries or client segments, ensuring program models are context-appropriate and effective.
Contribute to the development of staffing, onboarding, and continuous learning frameworks for Business Advisors across all countries.

Knowledge Management & Innovation (20%)

Maintain a centralized library of program materials, tools, and methodologies to ensure consistent quality and accessibility.
Support the integration of learning from MEL, client data, and emerging best practices into program development.
Support the innovations department to identify opportunities to innovate, pilot, and scale new program approaches or tools that enhance impact.
Promote a culture of iterative learning, human-centered design, and evidence-based program adaptation across team

Requirements

WHO WE ARE LOOKING FOR

Successful candidates will be passionate about the power of entrepreneurship to improve lives and communities. They will embody Inkomoko’s values of being aligned with our purposes, solutions-oriented, and willing to put in the time and effort to reach exceptional outcomes.

Qualifications include:

5+ experience with the development of micro and small enterprises is required, ideally in emerging markets
Strong background in program design, curriculum development and training content creation.
MBA or equivalent will be an added advantage
Experience working with refugee or displaced populations is strongly preferred
Experience in product development, Human Centered Design, Participatory Design methods and iterative learning cycles
Strong analytical, systems-thinking, and evaluation skills
High integrity, cultural agility, and a commitment to inclusive impact.

Key Competencies:

We are looking for someone who:

Leads Teams – Aligns the team with common objectives derived from the organizational strategy, fosters a shared mindset, and celebrates wins while recognizing team efforts.
Builds Trust – Holds self and others accountable by clearly outlining responsibilities, tracking results, delegating effectively, building independence, demonstrating care for others, and being consistent in actions.
Relationship Management – Establishes and maintains strong relationships with key stakeholders, partners, and community leaders, while anticipating and balancing the needs of multiple stakeholders.
Uses their Technical expertise to coach and guide staff to meet and exceed expectations.

Benefits

WHAT YOU’LL GET

This role is inside a high-growth, mission-driven social enterprise. By joining, you’ll access:

Competitive salary, and potential Performance-based bonus
Incredible company culture, with opportunities for learning and growth
Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion
Ability to make a significant social impact to your community
Health insurance for self and family
Staff savings and provident fund, negotiated bank rates for long-term employees
Generous annual leave, parental leave, and sabbatical options.

TO APPLY

If you’re excited about this role, please submit your application through the jobs portal (1 page for the cover letter). Tell us about what you’ll bring to this growing company.

DEADLINE: 15 March 2026. Applications are reviewed on a rolling basis, please apply as soon as possible!

Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process.

Read More & Apply

Senior Talent Acquisition Advisor – Kenya at Inkomoko

ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

As we continue to grow, the People & Culture team is evolving in step with business priorities to effectively support the organization’s rapid expansion both operationally and strategically. We are seeking a Senior Talent Acquisition Advisor to play a key role in advancing the P&C strategy, with a primary focus on talent acquisition.

Reporting to the People & Culture Manager, the position holder will;

Develop and Implement hiring strategies (30% time)

Design and implement the recruiting strategy that is aligned to the Organization’s long term strategy
Come up with innovations to improve our hiring practices that include but not limited to automation of hiring processes, testing, etc
Design and drive the adoption of consistent recruiting, interviewing and hiring practices that support a strong candidate experience
Develop job descriptions for all new positions and ensure that existing job descriptions across Inkomoko’s operations are updated and aligned with the organization’s culture, values, and diversity and inclusion goals
Define and lead hiring projects focused on continuous improvement
Collaborate with department heads and managers on a regular basis and proactively identify future hiring needs
Recommend diverse talent attraction strategies eg social media networks and employee referrals etc.

Recruitment and Employer branding (30% time)

Recruitment: post open positions, generate applicants, screen applicants in the Recruitment system in collaboration with the hiring manager for the respective Inkomoko location. The Senior Associate will proactively source and identify qualified candidates using various methods such as job fairs, social media like LinkedIn, networking and employee referrals
Interviewing: In collaboration with the hiring department, support in setting up interviews with candidates, edit Job matrix documents and share materials before interviews, compile reviewer feedback, prepare and administer assessments for applicants in a professional & timely manner
Communications: Highly professional correspondence to successful/unsuccessful candidates and ensure that timely feedback has been provided to all non-manager level positions on the outcome of the recruitment process (ensure a positive candidate experience)
Employer Branding: Work closely with the Regional team to ensure that all social media platforms and the employee slack jobs channel have relevant information and up to date information with a focus on assigned Companies. Advise on ways of improvement to boost the organization’s employer brand across the locations
Provide timely information to the supervisor to ensure that the company recruitment tracker is updated with actual status of recruitment process steps and that no vacancy is left behind
Reporting and Compliance: The Senior Advisor will ensure that all documentation and records relating to the recruitment process are accurate, complete, and compliant with legal requirements for the P&C Department

Onboarding of new employees (20% time)

Coordinate onboarding meetings of all new staff, communicating to various team members to ensure successful onboarding documents and tools are prepared on-time (P&C forms, coordinate with the Head of Talent Development to assign onboarding buddies, onboarding schedule and, first day’s meetings schedule, etc.)
Coordinate the Organization wide orientation programs (first day. First week, first month and first quarter)
Act as a consultant and the go-to person to all new employees
Support in the creation of an onboarding pack for each new employee
Introduce all new hires to current employees and other relevant stakeholders
Gather candidate experience feedback from new hires to improve the P&C services
Assist in the existing employee’s movements to new Departments or positions

Talent Management & Succession planning (20% time)

In collaboration with the Head of Talent Development, contribute to the talent management programs and the implementation of the career management program and succession plans
Drive succession planning by matching identified key positions and identified potential successors
Review succession plans on a regular basis, check whether potential successors are still available or whether job requirements or successor qualifications have changed, and whether potential successors’ development is proceeding according to plan, ensuring that we are hiring for the future.

Requirements

Inkomoko has found that the happiest and most effective colleagues are proactive, resourceful, self-motivated go-getters with a can-do attitude, who support their teammates with sincerity. They are strategic, but also willing to roll up their sleeves. They give and receive feedback freely.

For this role, the successful candidate will have these qualities:

Bachelor Degree in HR, Management, Psychology, Business, Finance, Law or any other related field
6-8 years of working experience in HR with exposure to recruitment or talent acquisition and management
Absolute confidentiality and discretion is required of this position
Ability to manage several activities simultaneously while working under pressure to meet deadlines
Excellent communicator in English, both spoken and written with excellent presentation skills
Good collaboration skills – approachable, warm, honest, transparent, and able to manage up with confidence and the ability to build relationships with colleagues
Proficient in Microsoft Office (Word, Excel, and PowerPoint) and HR Management Systems (e.g: Odoo)
Experience in working independently on projects

Competencies

We are looking for someone who;

Instills Trust – Follows through on commitments, builds credibility by being direct and truthful, and shows genuine care for staff members.
Acts with Courage – Steps up to address difficult issues and speaks openly with bravery; takes the initiative to pursue new opportunities; takes full ownership of own work
Makes Informed Decisions – Seeks relevant data and input when needed, takes appropriate action within their area of responsibility, and knows when to escalate issues or seek guidance.

Benefits

WHAT YOU’LL GET

This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes a great working environment and competitive compensation:

Competitive salary, and potential KPI-based bonus
Benefits including health insurance, annual leave, staff savings program, parental leave for men and women, sabbatical program, and more.
Incredible company culture, including deep investment in your learning and growth, and opportunities for career growth;
Opportunity to work with a talented team of professionals across the region;
Ability to make a significant social impact and contribute to economic growth;

TO APPLY

If you’re excited about this role, please submit your cover letter and CV through the application portal.

Tell us about what you’ll bring to this growing company.

Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we serve, refugees and women are strongly encouraged to apply. As a company we have policies that ensure fair treatment in the application process. Application Deadline is Monday 23rd February 2026

Read More & Apply

Business Development Advisor – Kakuma at Inkomoko

ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

This position provides you with the opportunity to work directly with our entrepreneur clients in Inkomoko communities. As a member of the Business Growth Services team this role will contribute to the direct impact of Kenyan micro and small entrepreneurs to create thriving communities.

Specifically, the positions responsibilities include:

CLIENT MOBILIZATION (10%)

Identify and enroll entrepreneurs based on the criteria to be enrolled in the program.
Communicate program details to the community participants and confirm messages have been received.
Represent Inkomoko as an Ambassador, outreach to existing structures in the communities.
Advise on participants’ criteria to fit the culture and existing businesses in the community.
Communicate to Inkomoko leadership about any challenge faced by participants during program implementation

TRAINING (40%)

Ensure that all the entrepreneurs in the program are informed and attend all the training
Organize all the training logistics: printing training materials, setting up the training venue, recording attendance, and starting the training on time
Provide the training using Inkomoko training materials in Kiswahili and English
Review and advise the Senior trainer on necessary changes to the training modules.
Complete all the training programs in the due time and within budget.

BUSINESS CONSULTING & CLIENT RELATIONSHIP MANAGEMENT (40%)

The intake process for entrepreneurs, including baseline M&E and tracking in our electronic system
Conducting monthly site visits to assess business need and opportunity
Generate cash flow statements and profitability analyses with clients
Provide informed, strategic, and realistic advice to help the client meet their objectives, or shift their objectives towards better sustainability/profitability
Ongoing site visits to provide real-time advising to solve business changes and grow businesses
Connect clients to other Inkomoko services, including training and access to finance
Keep up-to-date the clients’ business information in an accurate manner
Assist investment colleagues with investment applications, due diligence, and clients’ credit Payment

COMMUNITY ACTIVITIES COORDINATION AND ADMINISTRATION (10%)

Develop a good relationship with all partners and local authorities in Kakuma.
Provide weekly and monthly reports on time.
Represent Inkomoko in Kakuma
Work closely with the Senior Business Development Advisor and Business Development Manager to organize community activities
Assist Inkomoko staff with all in-county communications.
Make sure activities in the community are done in a timely manner.
Assist the M&E team with surveys and data collection in Kakuma
Provide administrative support as needed.
Perform any other duties as assigned

Requirements

WHO WE ARE LOOKING FOR

Digital literacy (basic IT skills for Microsoft office, Excel, PPT)
Relationship skills (coaching, listening, empathy, trust)
Fluent and Excellent communicator to audiences in English, Swahili highly desirable
Basic understanding and interest of micro and small businesses
Show personal drive, initiative and learning agility
Strong financial and accounting skills; familiarity with business financial policies in Kenya
Flexible and able to deliver results under pressure
Good written and oral communications skills
Shows perseverance, personal integrity, and critical thinking skills
Outgoing and Social
Honest and professional
University education/or currently pursuing Business Administration, Entrepreneurship or any other relevant field
Must be based in the respective location.
Access to a smartphone 24/7 is a plus.
The Candidate should not be employed by any other organization currently.

COMPETENCIES

We are looking for someone who;

Manages Diverse Relationships – Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse communication styles, cultures, and backgrounds.
Takes initiatives to Deliver – Thinks several months in advance, prioritizes objectives, implements reliably, and quickly identifies what will help or hinder goal accomplishment.
Fluent in Technology – Uses technology effectively to work efficiently and achieve desired outcomes.

Benefits

WHAT YOU’LL GET

This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes a great working environment and competitive compensation:

Competitive salary, and potential KPI-based bonus
Benefits including health insurance, annual leave, staff savings program, parental leave for men and women, sabbatical program, and more.
Incredible company culture, including deep investment in your learning and growth, and opportunities for career growth;
Opportunity to work with a talented team of professionals across the region;
Ability to make a significant social impact and contribute to economic growth;

TO APPLY

If you’re excited about this role, please submit your cover letter and CV through the application portal. Application Deadline is 20th February 2026

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Graduate Trainee Opportunities at Inkomoko – Kenya (Multiple Locations)

ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

The Graduate Traineeship at Inkomoko is a strategic entry point for emerging professionals to drive measurable impact within refugee and host communities. Trainees work directly with entrepreneurs across Inkomoko’s communities, contributing to the growth of micro and small enterprises and strengthening local economic ecosystems in Kenya.

We are seeking high-potential graduates who are deeply committed to social impact and the refugee sector, and who are motivated to contribute meaningfully to sustainable change.

This traineeship provides structured, hands-on exposure across both program implementation and core support functions, equipping participants with strong technical skills, operational insight, and cross-functional experience.

Opportunities are available within the Program Department (Business Growth Services Department), People & Culture Department, and the Security & Operations Department.

Key Roles and Responsibilities:

1. Program; Business Growth Services Department
The Department works directly with communities to thrive by supporting micro and small entrepreneurs develop the skills, access resources and networks necessary to successfully grow their businesses. The team is responsible for training, consulting, Market Linkages and advocacy. We are looking for candidates based in Dadaab, Garissa, Kakuma, Lodwar & Nairobi
Should you be placed in this department, you will;

Develop a practical understanding of Inkomoko’s business growth model by supporting entrepreneur mobilization, onboarding, and ongoing client engagement in refugee and host communities.
Strengthen client-facing and business development skills by supporting entrepreneurs to identify market opportunities, expand customer bases, and pursue new revenue streams.
Build experience in training and advisory support by assisting in workshop coordination, facilitation support, and follow-up with entrepreneurs to reinforce learning outcomes.
Gain exposure to field-based business performance monitoring through data collection, basic financial review, and progress tracking to support informed program decisions.
Deepen knowledge of market-linkage strategies by identifying partnership opportunities, connecting entrepreneurs to buyers and suppliers, and supporting follow-ups.
Enhance cross-functional collaboration skills by working closely with Finance, Investment, MERL, Operations, Communication and other teams to ensure smooth program implementation and strong client experience.

2. Operations and Security Department
The department works cross-functionally to drive organizational efficiency and operational excellence. It oversees facilities management, staff mobility and logistics, procurement, safety and safeguarding, and serves as the custodian of policies and procedures. This role is based in Nairobi.

If placed within this department, you will:

Develop a comprehensive understanding of Inkomoko Kenya’s operations, programs, and overall impact to ensure alignment between administrative support and organizational objectives.
Strengthen knowledge of procurement and purchasing frameworks to enhance compliance, transparency, and value for money.
Build capacity in designing and refining SOPs, processes, and policies to drive standardization, accountability, and operational excellence.
Deepen practical experience in administrative and operational systems to improve efficiency, optimize costs, and support strategic organizational growth.

3. People & Culture Department
The People & Culture Department oversees the full employee lifecycle, striving to create a positive, productive, and inclusive workplace while promoting a strong employee experience and organizational culture. This will be based in Nairobi.

If placed within this department, you will:

Gain comprehensive hands on the People & Culture Department.
Develop a deep understanding of Key Employee Experiences at the Workplace.
Gain deep understanding of People & Culture Strategy and it’s impact
Experience the impact of HR Data Analytics to the Organization.
Explore Career Progression opportunities from Graduate trainee to an Associate within the organization.

Requirements

WHO WE ARE LOOKING FOR:

We’re seeking candidates who can thrive in fast-paced environments with energy, resilience, creativity, and a good sense of humor.

The ideal candidate will fulfill the following requirements:

Must have graduated within the past year or be currently awaiting graduation with a bachelor’s degree.
Experience either at an internship capacity or graduate traineeship
Highly energetic: someone who thrives in being on the field and talking to people
Someone who enjoys building relationships
Opportunistic: Someone with an ability to spot and communicate opportunities quickly.
Self Starter: Someone who will need minimal training and will be ready to learn on the fly.
Excellent computer skills, especially with MS Excel and Word
Good written and oral communications skills

The ideal candidate should be;

Communicate with Confidence – Express ideas clearly and effectively across written, verbal, and collaborative settings.
Drive Results Through Collaboration – Partner with others, influence constructively, and turn concepts into tangible outcomes.
Build Meaningful Relationships – Foster strong connections and proactively manage expectations with colleagues, leaders, and clients.
Take Ownership and Grow – Show initiative, continuously develop, and contribute to a culture grounded in trust, teamwork, and outstanding customer experiences.

Benefits

WHAT YOU’LL GET

This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes both a great culture and a competitive market-based package, including:

Incredible company culture, including deep investment in your learning and growth, and a commitment to inclusion and diversity
Opportunity to work with a talented, passionate, and committed team of professionals across the region
Ability to make a significant social impact and contribute to economic growth

HOW TO APPLY

If you’re excited about this role and have skills to match, please submit your cover letter and CV through the application portal.

Tell us about what you’ll bring to this growing company. The application Deadline is Wednesday 18th February 2026

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Business Development Advisor – Garissa at Inkomoko

ABOUT THE OPPORTUNITY AND RESPONSIBILITIES

Specifically, the positions responsibilities include:

CLIENT MOBILIZATION (10%)

Identify and enroll entrepreneurs based on the criteria to be enrolled in the program.
Communicate program details to the community participants and confirm messages have been received.
Represent Inkomoko as an Ambassador, outreach to existing structures in the communities.
Advise on participants’ criteria to fit the culture and existing businesses in the community.
Communicate to Inkomoko leadership about any challenge faced by participants during program implementation

TRAINING (40%)

Ensure that all the entrepreneurs in the program are informed and attend all the training
Organize all the training logistics: printing training materials, setting up the training venue, recording attendance, and starting the training on time
Provide the training using Inkomoko training materials in Somali, Kiswahili and English
Review and advise the Senior trainer on necessary changes to the training modules.
Complete all the training programs in the due time and within budget.

BUSINESS CONSULTING & CLIENT RELATIONSHIP MANAGEMENT (40%)

The intake process for entrepreneurs, including baseline M&E and tracking in our electronic system
Conducting monthly site visits to assess business need and opportunity
Generate cash flow statements and profitability analyses with clients
Provide informed, strategic, and realistic advice to help the client meet their objectives, or shift their objectives towards better sustainability/profitability
Ongoing site visits to provide real-time advising to solve business changes and grow businesses
Connect clients to other Inkomoko services, including training and access to finance
Keep up-to-date the clients’ business information in an accurate manner
Assist investment colleagues with investment applications, due diligence, and clients’ credit Payment

COMMUNITY ACTIVITIES COORDINATION AND ADMINISTRATION (10%)

Develop a good relationship with all partners and local authorities in Garissa.
Provide weekly and monthly reports on time.
Represent Inkomoko in Garissa.
Work closely with the Senior Business Development Advisor and Senior Trainer to organize community activities
Assist Inkomoko staff with all in-county communications.
Make sure activities in the community are done in a timely manner.
Assist the M&E team with surveys and data collection in Garissa.
Provide administrative support as needed.
Perform any other duties as assigned

Requirements

WHO WE ARE LOOKING FOR

Digital literacy (basic IT skills for Microsoft office, Excel, PPT)
Relationship skills (coaching, listening, empathy, trust)
Fluency and Excellent communicator to audiences in English, Swahili, Somali highly desirable
Basic understanding and interest of micro and small businesses
Show personal drive, initiative and learning agility
Strong financial and accounting skills; familiarity with business financial policies in Kenya
Flexible and able to deliver results under pressure
Good written and oral communications skills
Shows perseverance, personal integrity, and critical thinking skills
Outgoing and Social
Honest and professional
University education/or currently pursuing Business Administration, Entrepreneurship or any other relevant field
Must be based in the respective location.
Access to a smartphone 24/7 is a plus.
The Candidate should not be employed by any other organization currently.

We are looking for someone who;

Manages Diverse Relationships – Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse communication styles, cultures, and backgrounds.
Takes initiatives to Deliver – Thinks several months in advance, prioritizes objectives, implements reliably, and quickly identifies what will help or hinder goal accomplishment.
Fluent in Technology – Uses technology effectively to work efficiently and achieve desired outcomes.

Benefits

WHAT YOU’LL GET

This role is a tremendous opportunity to work in a high-growth, mission-driven organization. Our compensation includes a great working environment and competitive compensation:

Competitive salary, and potential KPI-based bonus
Benefits including health insurance, annual leave, staff savings program, parental leave for men and women, sabbatical program, and more.
Incredible company culture, including deep investment in your learning and growth, and opportunities for career growth;
Opportunity to work with a talented team of professionals across the region;
Ability to make a significant social impact and contribute to economic growth;

TO APPLY

If you’re excited about this role, please submit your cover letter and CV through the application portal.

Tell us about what you’ll bring to this growing company.

Read More & Apply

Senior Business Development Advisor – Garissa at Inkomoko

ABOUT THE ROLE AND RESPONSIBILITIES

Inkomoko Kenya seeks a highly talented and experienced Senior Business Development Advisor to work directly with our entrepreneur clients. The Senior Business Development Advisor will join a growing start-up team with core responsibilities as follows.

MANAGEMENT & GENERAL ADMINISTRATION (50% time)

Serve as a coach, mentor, and advisor to Business Associates (BAs) and Business Development Advisors (BDAs) to help them improve their capabilities and skills
Assist BDAs/BAs and review work as needed to ensure high-quality work is delivered to clients.
Coordinate the BDAs and BAs activities with other department activities, ensuring the highest quality of organization and client services outcomes
Work with the Business Development Manager and Executive team to develop annual goals for the BGS department
Build the capacity of BDAs and BAs team to reach Inkomoko Kenya’s annual objectives, in particular providing training on matters related to Business Growth Services. Additionally, support BDAs/BAs assist Inkomoko Kenya and Inkomoko management in Micro Business Solutions projects, including recruitment,training, consulting and representation of our organization in Garissa and attend different meetings, i.e. partners/county government meetings
Represent Inkomoko Kenya in the local business community, conferences, and other events
Maintain and develop relationships with business community leaders in Garissa
Keep up to date on the latest business and industry trends in Kenya and across East Africa
Manage and supervise agreed upon locations in and aroundGarissa
Ensure set KPIs are met in the locations under his/her supervision

STRATEGIC ADVISING & CLIENT RELATIONSHIP MANAGEMENT (20% time)

Regularly communicate with BDAs and BAs to conduct site visits as needed to keep clients engaged and deliver services as planned and promised to clients
Connect clients to other Inkomoko Kenya services as appropriate
Review weekly, monthly and quarterly reports to stakeholders in a timely manner

BUSINESS ASSESSMENT & BUSINESS/GROWTH PLAN DEVELOPMENT (30% time)

Conduct site visits and client interviews to fully understand business needs, challenges, and opportunities
Review BDAs & BAs consulting work that defines the strengths & weaknesses of the clients
Assist BDAs & BAs to implement recommendations of businesses and help clients to navigate. challenges, make sound business decisions and achieve their business/growth goals
Manage the schedule and delivery of services throughout client engagements
Regularly track and report on the progress of client work and project deliverables

Requirements

WHO WE ARE LOOKING FOR:

We are looking for candidates who will navigate fast-paced and resource-constrained environments with enthusiasm, patience, a sense of humor, and imagination.

The ideal candidate will fulfill the following requirements:

3+ years of work experience in relevant or applicable field
Experience in consulting, business planning, and providing business advice
Excellent computer skills, especially with MS Excel and Word
Good written and oral communications skills
Good presentation and training skills
Shows perseverance, personal integrity, and critical thinking skills
Must be able to legally work in Kenya
Bachelor Degree in Business Administration/Accounting or related field

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Graduate Trainee – Digital Asset Management & Multimedia at Inkomoko

ABOUT THE ROLE;

We are looking for a highly organized and detail-oriented trainee to assist our Multimedia Producer in transforming our digital media library into a highly organized and structured asset. In this role, you will be responsible for auditing, organizing, and archiving high-value photography and video assets to ensure they are tagged, secure, searchable, and ready for global campaigns.

This is the perfect opportunity for a candidate interested in Post-Production workflows, or Media Operations.

Key Responsibilities:

Asset Auditing: Review physical hard drives and cloud storage to identify, consolidate, and clean up the existing backlog of raw footage and photography.
Metadata & Tagging: Implement a standardized naming convention and metadata strategy (tagging by date, location, and subject) to make assets easily searchable.
Culling & Selection: Assist the Multimedia Producer in reviewing raw footage to identify best takes vs. archival footage.
System Migration: Support the migration of files from legacy storage into our central Digital Asset Management system.
Workflow Documentation: Create a simple Standard Operating Procedure (SOP) guide to help the team maintain file organization in the future.

Requirements

WHO WE ARE LOOKING FOR

Recent graduate in Media Production, Library/Information Science, IT, or a related field.
Ability to commit to 40 hours per week.

Who You Are:

The Organizer: You genuinely enjoy bringing order to chaos. You are the type of person who organizes your desktop folders by color or date.
Tech-Savvy: You are comfortable working with large file formats (4K video, RAW photos) and navigating cloud storage platforms (Google Drive, Dropbox, etc.).
Software Skills: Basic familiarity with Adobe Creative Cloud (Lightroom, Premiere Pro, or Bridge) is a major plus, but not required if you are a fast learner.
Detail-Oriented: You spot typos and inconsistencies easily.

What You Will Learn:

How to manage professional post-production workflows for a high-volume media team.
Industry standards for data management, archiving, and media storage.
Exposure to the creative process of selecting and editing multimedia for professional campaigns.

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Investment Operations Associate – Kakuma at Inkomoko

The Investment Operations Associate at Inkomoko plays a crucial role in ensuring the smooth functioning of the lending process, supporting the lending team, and providing excellent customer service to borrowers.

The following are some of the key responsibilities of an Investment Operations Associate are;

LOAN PROCESSING & CLIENT SERVICING (20%)

Verify the loan applications and documentation
Ensure compliance with the lending policies and regulations
Prepare loan files for review by the lending team
Respond & resolve customer inquiries,
Maintain a positive relationships with borrowers

DATA ENTRY & RECORD-KEEPING (45%)

Enter accurate data into loan management systems
Maintain loan records
Update borrower information
Organize and maintain loan documents
Ensure loan documents are filed correctly and can be accessed easily when needed
Maintain accurate and up-to-date records of loan applications, processing, and disbursement

REPORTING & COMPLIANCE (25%)

Generate reports on loan applications, processing times, and other key performance metrics to assist in decision-making by the lending team
Ensure compliance with lending policies, regulations, and procedures
Communicate any issues to the lending team.

PROCESS IMPROVEMENT & COORDINATION (10%)

Identify areas for process improvement and advise the team
Recommend changes to improve the efficiency and effectiveness of the lending process
Coordinate with other departments within the organization to ensure smooth functioning of the lending process

Requirements

Investment Operations Associate will be a trusted partner and basic qualifications Include:

A University degree in Finance or other related field
Must speak fluent English and Swahili
Experience in loan management, microfinance, capital leases, and access to finance for Micro and Small businesses is STRONGLY preferred
Prior experience dealing with customers/debt in a lending environment
Prior experience in Loan management system software
Very strong attention to details and good follow through
Comfort with the civil court system, and previous experience in litigation preferred
Unrelenting perseverance, personal integrity, and critical thinking skills
At least 2 years of work experience in relevant or applicable field
Must be able to legally work in Kenya

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Recovery Officer – Kakuma at Inkomoko

The Recovery Officer Key responsibility will be to alert, follow up, recover defaulted loans by conducting site visits, coordinating with local authority, manually settling overdue, blocking accounts of overdue clients, and solving the problems with overdue and defaulted clients.

Responsibilities

Loan monitoring (40%)

Monitor the credit portfolio and evaluate the risk of potential default while recommending recovery solutions
Identify and escalate repayment irregularities for further management action
Preparation of monthly portfolio report for Management decision
Preparation of weekly portfolio reports for credit review meetings
Compute weekly PAR report including; product, individuals and SMES PAR analysis
Evaluate product performance through collection and data analysis
Provide weekly report on turnover on loan accounts
Maintain an effective trigger reporting system of credit impairments and propose corrective actions
Provides support to Loan officers, loan managers and compliance officers on Non-performing loans
Call, visit and send periodic reminders to loan customers on scheduled repayments
Conduct post disbursement spot checks on customers to confirm loan performance and utilization
Monitoring defaulters’ repayments to stop recurrent non-compliance
Maintain PAR level in compliance with CBK regulations
Follow up with Finance department to reconcile payments received and real time transaction postings
Responsible for achieving monthly PAR target
Negotiate payment plans with defaulters
Initiate receivership process with the lawyer

Debt recovery (60%)

Monitor allocated portfolio of delinquent loans facilities to determine reasons for delinquency by application of sound credit judgment, collections strategy and process within predetermined broad policy guidelines and regulation to minimize credit losses
Ensure compliance to Inkomoko’s Credit Policy and Procedures regarding management of debt recovery process
Maintain and prepare monthly collections reports, updates and status
Maintain a consistent reduction of non-performing debts through aggressive recoveries and viable restructuring options
Undertake regular and frequent calls, site visits, and follow-ups with the borrowers to implement remedial strategies and action plans for loan recovery
Initiate demand and reminder letters to all defaulting customers and review all credit files for proper documentation and monitoring
Ensure effective compliance standards are consistently met with both internal and external regulatory requirements by working closely with lawyer
Develop and continuously review credit and recovery policies and procedures ensuring their compliance

Requirements

The Recovery officer will be a trusted partner of Inkomoko Trustee clients, and basic qualifications Include:

A university degree in Finance, Business Administration or other related field.
Must speak fluent English, and Swahili. Knowledge of other local languages is a plus.
Knowledge and familiarity of Kakuma and Kalobeyei is a plus.
Minimum of 2 years banking of MFIs experience in a credit monitoring /loan recovery role.
Knowledge of MFIs or banking operations, credit risk management, fraud management, Loan Recovery and Debt Management
Prior experience dealing with customers/debt collection
Decisive individuals with ability to deliver unpleasant messages to the debtors and assertive enough to get the debtors pay off the entire debt
Comfort with the civil court system, and previous experience in litigation preferred
Unrelenting perseverance, personal integrity, and critical thinking skills
Must be able to legally work in Kenya

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Client Relationship Officer – Kakuma at Inkomoko

We are looking for a motivated and experienced Client Relationship Officer (CRO) to join our team. You will be responsible for managing and maintaining strong relationships with our customers. You will communicate with our customers in a professional and courteous manner, as well as resolve customer issues and complaints.

The CRO will manage a portfolio of clients and ensure their needs are met in a timely and efficient manner. This includes responding to client inquiries, resolving issues, escalation and doing follow ups.
Engage all of our clients on a regular basis, conduct interviews in order to identify, address any client concerns or issues and ensure customer satisfaction
Develop presentations for new clients to help them understand how the Inkomoko capital can help them.
Update clients and customers on their portfolio activity and success
Develop and implement marketing strategies to grow the customer base
Build a strong customer relationship management strategy to ensure customer satisfaction
Manage and triage customer support ‘incidents’ and escalations
Maintain a perfect understanding of Inkomoko service offering to provide accurate presentations.
Monitor and analyze results and Implementing changes accordingly
Lead on-site customer meetings and training
Use of Customer Support tools, procedures, processes, and metrics
Represent Inkomoko in the local business community and at conferences or other events
The CRO will work collaboratively with other members of the investment team to ensure that clients receive the best possible service and investment advice.
Maintain and organize client investment files

Requirements

WHO WE ARE LOOKING FOR

The ideal candidate will fulfill the following requirements:

Minimum of a Bachelor’s Degree in a related field
A minimum of 4 years of experience in a client-facing role in financial institutions in Kenya
Excellent communication skills, both verbal and written in English & Swahili. Local language is an added advantage.
Understanding of micro-businesses, loans and savings products will be an addition.
Must have excellent customer service skills to provide the best possible support and service to clients.
Excellent computer skills, especially with MS Excel and Word
Strong interpersonal skills.
Strong presentation and organizational skills
Ability to work well in a team environment and in a fast-paced environment
Critical-thinker and problem-solver
Shows perseverance, personal integrity, and critical thinking skills

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Market Systems Development Senior Associate at Inkomoko

Specific responsibilities include:

Program Management, Diagnostics and Strategy (20% of the time)

Lead rigorous market systems diagnostics and value chain assessments in priority sectors—including livestock, solar energy, finance, logistics, agriculture, textiles, FMCG, and manufacturing—to uncover systemic constraints, incentive structures, and leverage points for inclusive, sustainable change.
Map and engage a diverse range of market actors—including producers, buyers, service providers, and policy influencers—to strengthen core and supporting market functions and foster well-functioning market linkage systems. Maintain a database of enterprises and identify those with high potential to crowd in and scale inclusive practices.

Intervention Design and implementation (30% of the time)

Co-design and facilitate catalytic, market-driven interventions that address systemic constraints and root causes of market underperformance. Interventions should be facilitative, reinforcing existing market functions and incentivizing local actors to lead and sustain change.
Solicit , formally and informally potential partnerships through the development of TORS, Call for applications and Partnership requests to onboard different private and public sector actors to design and implement interventions
Use adaptive management principles to adjust interventions based on ongoing market analysis, stakeholder feedback, and learning.
Promote inclusive business models that create value for marginalized market actors, including refugees and host communities. Facilitate the crowding-in of market actors by demonstrating commercially viable solutions, ensuring interventions are scalable, cost-effective, and anchored in market incentives rather than direct service delivery.

Partnerships & External Relations (25 % of the time)

Facilitate and maintain strategic relationships with private sector actors to co-create and support inclusive market opportunities for clients. Support the design and implementation of market-facing activities, such as exhibitions, buyer-seller forums, and trade events, that enhance clients’ visibility and access to end markets.
Engage proactively with start-ups and SMEs to identify systemic barriers to growth, co-develop pathways for upscaling.
Cultivate a robust network of private sector firms, producer organizations, and relevant development partners—particularly those engaged in agriculture, livestock, retail, and industrial productivity—to foster collaboration and alignment across the market system.
Develop MoUs, grant agreements, or technical assistance packages with partners based in negotiations and alignment with the
Facilitate co-creation of business models or behavior changes that address market constraints.
Manage and nurture ongoing partnerships — acting as a trusted advisor rather than a service provider.

M&E and Adoptive management (10 % of the time)

Lead the use of technology-enabled tools to systematically collect, record, and manage entrepreneur and market actor data to support evidence-based service delivery and adaptive programming.
Write intervention plans, concept notes, learning briefs, and success stories. Share learnings internally (within the MSD team) and externally (with partners, other programs, or donors)
Maintain clear and concise intervention logs and updates for internal and donor reporting.
Oversee the development and use of tools to monitor market actor behavior change, such as the adoption of inclusive business models, investment in support services, and improved market relationships.
Design and maintain intervention-specific results chains and systemic change frameworks, clearly articulating the linkages between program activities, outputs, outcomes, and intended market system shifts.
Co-design and implement robust M&E frameworks, including both quantitative and qualitative indicators, to track changes in market systems, particularly in areas such as actor behavior, crowding-in, and inclusion of marginalized groups.
Ensure high standards of data quality, consistency, and security across all interventions, supporting accurate analysis and real-time decision-making.

Market linkage activities (10% of the time )

Support in the design and execute market linkage services like buyer engagement, tender distributions, buyer and supplier connections, etc, to enable clients to expand their businesses
Work with consulting business advisors and Investment officers to identify clients suitable for market linkage opportunities.
Provide recruitment and training support, as needed.
Lead market linkage initiatives by sharing key learnings internally, coordinating with business development and investment teams to identify high-potential clients, and supporting them in accessing and utilizing market opportunities.

Management & Administration (5% of the time )

Contribute to the development of annual objectives, strategies, and work plans for BGS, ensuring alignment with organizational priorities and MSD principles.
Lead administrative planning for intervention roll-out, including budgeting, procurement requests, and compliance with internal financial and operational procedures.
Manage project resources effectively, ensuring responsible use of funds, timely reporting on expenditures, and adherence to donor and organizational guidelines.
Maintain accurate and up-to-date documentation of project activities, partner communications, contracts, and operational tools in line with data management standards.
Supervise or coordinate with support staff (e.g., finance, admin, logistics) to ensure seamless implementation of field activities and operational support across locations.
Participate in internal coordination meetings, contribute to reporting cycles, and provide updates on progress, risks, and administrative needs

Requirements

We are looking for candidates who have previously held Market Systems and project management roles , access to finance interventions ,with demonstrated success, and who align with our company values.

5+ years of demonstrated success in program management of complex projects, Market systems programs.
Master’s degree preferred, or Bachelor’s degree in Project Management, Business administration, value chain management or related field
Experience with designing and implementing projects with a market-systems approach and/or to create market linkages in Kenya
Experience working with micro and small businesses as well as overall market dynamics, financial markets and Financial inclusion
Has a sound of understanding of challenges refugees and the local community face with regards to business growth.
Highly analytical and organize
Excellent creative and innovative thinking skills
Fluency in English and Swahili required. Any other local language is a plus

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Internship | Job Vacancies at Inkomoko

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Head of Credit Risk and Compliance at Inkomoko

Head of Investment Products at Inkomoko

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Program Design Manager – Client Success (Chad, Ethiopia, Kenya, Rwanda, South Sudan.)

Senior Talent Acquisition Advisor – Kenya at Inkomoko

Business Development Advisor – Kakuma at Inkomoko

Graduate Trainee Opportunities at Inkomoko – Kenya (Multiple Locations)

Business Development Advisor – Garissa at Inkomoko

Senior Business Development Advisor – Garissa at Inkomoko

Graduate Trainee – Digital Asset Management & Multimedia at Inkomoko

Investment Operations Associate – Kakuma at Inkomoko

Recovery Officer – Kakuma at Inkomoko

Client Relationship Officer – Kakuma at Inkomoko

Market Systems Development Senior Associate at Inkomoko

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