HR Business Partner: Kenya at DHL Supply Chain
HR Business Partner: Kenya
Role Outline
The HR Business Partner: Kenya acts as a trusted advisor to
the business, partnering closely with country and site leadership to deliver HR
solutions that drive business performance, employee engagement, and compliance.
The role leads the HR agenda across Kenya and supports strategic and
operational goals through strong business partnering, talent management,
employee relations, and organizational development.
Key Accountabilities & Tasks
Business Partnering:
- Act as
a trusted HR advisor to country and site leadership teams.
- Provide
HR input into business strategy, new business bids, and contract renewals.
- Coach
managers to improve leadership capability and people management
effectiveness.
- HR
Strategy & Transformation:
- Lead
and drive the HR transformation agenda across Kenya.
- Deploy
DHL Supply Chain and country HR strategies aligned to business objectives.
- Identify
and implement initiatives to improve workforce productivity and site
profitability.
- Talent
Management & Workforce Planning:
- Support
workforce planning, organizational design, and resourcing strategies.
- Drive
performance management, talent reviews, succession planning, and career
development.
- Support
managers with performance dialogues, disciplinary processes, and change
initiatives.
- Employee
Relations & Compliance:
- Lead
the country employee relations agenda, including union and CBA
engagements.
- Ensure
compliance with local labour legislation, DHL policies, and governance
standards.
- Act as
Human Rights Officer, driving Human Rights compliance and awareness.
- Employee
Engagement & Culture:
- Drive
employee engagement, retention, and satisfaction initiatives.
- Lead
Employee Opinion Survey action planning and follow-up.
- Act as
a culture and values ambassador across the business.
Responsibilities
Customer:
- Provide
HR support and interventions to business country management on
people-related needs and issues.
- Support
customer satisfaction through effective HR solutions.
- Contribute
to customer renewals and new business wins through strong people
partnering.
- Stakeholder:
- Participate
in the country business leadership team to support development of the
strategic business plan.
- Coach
and develop leaders and managers to strengthen leadership capability and
people management effectiveness.
- Scan
and understand the business environment, market trends, and people needs,
sharing insights with HR colleagues to drive continuous improvement.
- Partner
with Centres of Excellence to deploy HR solutions that address specific
business challenges.
- Collaborate
with HR Operations to leverage workforce data and analytics to generate
people insights and recommendations.
- Provide
advice and solutions across workforce planning, recruitment, learning and
development, performance management, compensation, and succession
planning.
- Manage
HR data integrity and ensure delivery of HR processes across the full
employee lifecycle (e.g. bonus and merit reviews, talent management,
development reviews).
- Build
and maintain strong stakeholder relationships and identify opportunities
for continuous improvement.
- Drive
a culture of employee engagement, ensuring ongoing Employee Opinion Survey
follow-up and action planning.
- Manage
union and Works Council activities, including pay negotiations.
Process:
- Act as
an experienced HR professional, independently resolving the majority of
HR-related issues.
- Serve
as a business partner and consultant, providing advice across multiple HR
disciplines to line managers, employees, and colleagues at country level.
- Manage
a broad range of HR activities, including complex and non-routine matters
requiring background research (e.g. legal advice, data trend analysis).
- Support
managers with recruitment processes, contracts, and onboarding of new
employees.
- Oversee
HR operations including payroll administration, onboarding and
offboarding, and employee disciplinary processes, ensuring compliance with
employment legislation.
- Recommend
and support implementation of local employee policies aligned with labour
law requirements.
- Support
managers in preparing for Employee Development Reviews, performance
discussions, and calibration meetings in line with agreed principles and
processes.
- Drive
and support employee career development initiatives to ensure retention of
key talent.
- Support
organisational change initiatives, acting as a change agent and ensuring
Human Rights adherence.
- Act as
a role model and advocate of organisational culture and values.
- Maintain
up-to-date knowledge of HR best practices, labour legislation, and
industry developments.
- Ensure
awareness of and compliance with company policies, procedures, and legal
requirements.
- Provide
expert advice, guidance, and coaching to managers on employee relations
matters.
- Support
BCA and tender inputs related to start-up and implementation activities.
- Develop
and implement HR plans for site start-ups and closures, ensuring legal
compliance and leading CBA negotiations and renewals.
- Maintain
accurate and up-to-date employee records in HRIS and SDH systems.
- Coach
and mentor HR colleagues and business partners.
People Management:
- Coach
and mentor HR colleagues and business partners to build capability and
performance
- Support
talent development, retention, and internal mobility initiatives
Functional Competencies
- HR
Strategy & Business Partnering – Ability to align people strategies
with business objectives and commercial outcomes.
- HR
Process Expertise – Strong working knowledge of end-to-end HR processes
including Talent, ER, C&B, and Performance Management.
- Employment
& Labor Law – In-depth understanding of local labour legislation and
employee relations best practices.
- Stakeholder
& Relationship Management – Ability to influence, challenge, and build
credibility with senior stakeholders.
- Organization
Design & Change Management – Capability to support and lead
organizational change initiatives.
- Coaching
& Influencing – Skilled in coaching leaders and driving behavioural
change.
- Business
Acumen – Strong understanding of operational environments and commercial
drivers.
- Data
& Analytics – Ability to interpret HR metrics and trends to inform
decision-making.
Qualifications & Experience
Education:
- Bachelor’s
degree in Business, Human Resources, or related field.
- IHRM
Certification and valid practising membership.
Experience:
- 8–10
years’ experience in Human Resources with demonstrated HR leadership.
- Experience
across core HR disciplines including ER/IR, Talent, Engagement, and
C&B.
- Proven
experience in organizational change and transformation initiatives.
- Strong
exposure to operational or supply chain environments.
Office Assistant/Messenger at DHL Supply Chain
Role Outline
To ensure efficient completion of tasks in timeous and
professional manner, according to operational procedures and standards.
Ensuring customer service is of the highest standards and that all office
assistance responsibilities are closed promptly. To always maintain the
integrity of the Company.
Key Responsibilities
- Honesty
– pride in job and an eye for detail.
- Operate
with integrity & ethical values.
- Clear
understanding of the departmental requirements.
- Vehicle
and equipment care to ensure all are in good running order.
- Maintain
a professional customer service to internal and external customers.
- Ensure
correct use of vehicle and other company equipment, and to timeously
report any defects.
- Follow
standard operating procedures as well as Health, Safety & Risk
procedures.
- To
ensure that all documentations are accounted for and completed as per
instructions.
- Execute
a daily vehicle inspection, using a checklist, when leaving and returning
from the route.
- Ensure
vehicle is driven safely and courteously.
- Conduct
all communication in a polite, professional manner which promotes respect,
goodwill and trust
- Keep
vehicles and work areas tidy, safe, and neat always.
- Attend
weekly/monthly meetings as per Adm guidelines.
- Operate
within the law with regard to hours of work & speed limits.
- Refuel,
check oil & water levels & carry out vehicle safety checks daily.
- Ensure
that the vehicle is 100% roadworthy and in good running order.
- Maintain
strong customer relationships.
Qualifications & Experience
- Educated
to O-level or equivalent.
- Minimum
of 4 years of experience in the driving industry.
- Strong
analytical and problem-solving skills, with the ability to drive
continuous improvement.
- Familiarity
with the Nairobi routes and their environs.
- A deep
understanding of supply chain needs, particularly within a logistics
environment.
Cleaner at DHL Supply Chain Kenya
At DHL Supply Chain Kenya, we’re looking for a Cleaner.
Role Outline
The resource is expected to support operations at the
allocated site, office cleaning and housekeeping.
Key Responsibilities
- Cleaning
offices and removing cobwebs.
- Wiping
office tea station, dispenser, walls and fridge.
- Supply
office dispensers with water and glasses.
- Empty
dustbins and provide hand paper towels.
- Wiping
doors, windows, computer keyboards and dusting workstations.
- Cleaning
washrooms and removing cobwebs and restocking the basic items in the
washrooms.
- Assist
in carwash and compound cleaning when required.
- Any
other duties as assigned by the supervisor.
- Ensure
efficient and effective utilization on safety of equipment.
- Ensure
timely reporting.
- You
may be required to undertake other duties as necessitated by business that
are not outlined in this profile.
Qualifications & Experience
- Educated
to O-level or equivalent.
- Relevant
professional qualifications.
- 2
years of work experience in a busy Organization.
- High
level of honesty and integrity.
- Strong
teamwork in an agile logistics company.
- Proficiency
in MS Office and other basic computer skills.
Head of IT – Kenya at DHL Express
Role Context
Lead the IT function and overseeing the strategic direction,
implementation, and management of IT systems and services. This role
encompasses data protection, IT security, and digitalization initiatives,
ensuring that technology aligns with business objectives while safeguarding
sensitive information and optimizing digital processes. Lead the implementation
of technology enhancements, functional priorities and deliver systems/
applications, hardware acquisition and integration requirements in line with overall
country’s business strategy and objectives, and Group guidelines and policies.
Support Digital Customer Solutions and Programs. Minimize service disruptions,
improve performance, and ensure customer satisfaction. Drive continuous
improvement initiatives, drives operational excellence and objectives by
ensuring reliable and high-quality. Drive all areas in the IT scorecard and IT
priorities.
Management Responsibilities
- Manage,
coach and mentor IT team.
- Implement
plans enhancing the organization and IT functions
- Prioritize
and support tasks effectively, considering urgency, impact to the business
operations, and available resources to ensure timely resolution of
critical issues optimal.
- Conduct
regular performance evaluations, set SMART (Specific, Measurable,
Achievable, Relevant, Time-bound) goals, and provide constructive feedback
to team members to enhance their skills and productivity.
- Identify
training needs and opportunities for skill enhancement among team,
facilitate training sessions, and promote continuous learning to keep pace
with evolving technologies and industry best practices.
- Identify
inefficiencies in support workflows, propose and implement process
improvements and automation solutions to streamline support operations,
enhance service delivery, and increase customer satisfaction.
- Manage
relationships with external vendors and service providers, adherence to
contracts, monitor service level agreements (SLAs), and ensure vendor
performance meets expectations to support business objectives effectively.
- Collaborate
with senior management and finance teams to develop and manage the IT
support budget, track expenditures, and make informed decisions to
optimize resource allocation and control costs without compromising
service quality.
- Identify
potential risks and vulnerabilities in IT support operations, implement
preventive measures, and develop contingency plans to mitigate the impact
of disruptions on business continuity and information security.
- Prepare
regular reports and updates on support activities, key performance
indicators (KPIs), and service metrics for management review, communicate
effectively with stakeholders to provide transparency and ensure alignment
with organizational goals and objectives.
Key Tasks
- Execute
the IT strategy in alignment with the organization’s overall business
strategy and objectives.
- Lead
the IT department, fostering a culture of innovation, collaboration, and
continuous improvement.
- Ensure
compliance with data protection regulations (e.g., GDPR) and develop
country policies for the secure handling of personal and sensitive data
that are aligned to region and global.
- Implement
data governance frameworks to ensure data quality, integrity, and
accessibility across the organization.
- Oversee
the development and execution of data protection training programs for
employees.
- Establish
and maintain an information security management system (ISMS) to protect
the organization’s information assets
- Implement
IT security policies, standards, and procedures to mitigate risks and
respond to security incidents.
- Conduct
regular IT assessments and audits to identify vulnerabilities and ensure
compliance with industry standards and regulations.
- Drive
digitalization initiatives to enhance operational efficiency, customer
experience, and business agility.
Identify and evaluate emerging technologies that can be leveraged to improve business processes and service delivery. - Collaborate
with cross-functional teams to implement digital solutions that align with
organizational goals.
- Oversee
the management of IT infrastructure, ensuring high availability,
performance, and reliability of IT services.
- Manage
IT budgets, resources, and vendor relationships to optimize service
delivery and cost-effectiveness.
- Ensure
the implementation of effective IT service management (ITSM) practices to
support the organization’s IT operations.
- Lead
and mentor the IT team, development and ensuring a high level of technical
expertise. Foster a collaborative and inclusive team environment that
encourages innovation and knowledge sharing.
- Communicate
regularly with leadership and key stakeholders to provide updates on IT
initiatives, performance, and strategic direction. Collaborate with
business units to understand their technology needs and ensure IT
solutions align with business objectives.
- Ensure
adherence to IT governance frameworks, policies, and regulatory
requirements.
- Proactively
manage risks associated with IT operations and data protection, developing
contingency plans.
- Support
and deploy all program delivery systems and digital customer solutions.
- Manage
all KPI’s and IT priorities. Generate regular service management reports
for IT leadership, country business reviews and provide strong guidance
and direction for service management initiatives.Optimize costs and manage
IT budget for infrastructure and ITSM Manage end user, IT Support and
telecommunications landscape
- Oversee
the incident management process to ensure timely resolution of incidents.
Coordinate with IT support teams to restore normal service operations
within SLA’s. Analyze incident trends and recommend measures to prevent
future occurrences. Identify and manage the root causes of recurring
incidents.
- Facilitate
problem-solving sessions and track the progress of problem resolution.
Maintain databases and ensure effective communication of solutions.
- Manage
the change management process to ensure controlled and successful
implementation of changes.
- Evaluate
change requests, assess risks, and coordinate change approvals.
- Monitor
service level agreements (SLAs) with internal and external stakeholders.
- Track
and control IT assets and configurations to ensure data integrity. Conduct
regular audits to verify the accuracy of configuration records.
- Maintain
dashboards and reports on IT service performance. Analyze service
performance data to identify trends, issues, and opportunities for
improvement. Present findings and recommendations to senior management.
- Liaison
between IT and business units to understand and address service
needs.Communicate effectively with stakeholders regarding service updates,
performance, and improvements. Conduct training sessions and workshops on
ITSM processes and tools.Ensure compliance with ITSM standards and best
practices. Conduct regular reviews and updates of ITSM documentation.
- Managing
and enhancing IT service delivery processes within the country.
- Purchasing
of all IT infrastructure and ensuring the quality standards are adhered
to.
Minimum Requirements
Education & Experience
- Bachelor’s
degree in Information Technology, Computer Science or a related field
- ITIL
Foundation certification is required; higher-level ITIL certifications
(e.g., ITIL Practitioner, ITIL Expert) are preferred.
- Additional
certifications in relevant areas (e.g., COBIT, ISO/IEC 20000) are a plus.
Expected (Years of) Experience
- +8
years of experience in IT management or a related role.
- Proven
experience in IT leadership roles, with a strong understanding of data
protection, IT security, and digital transformation.
- n-depth
knowledge of relevant regulations and standards (e.g., GDPR, ISO 27001).
- Strong
strategic thinking and problem-solving skills, with the ability to drive
change and innovation.
- Excellent
communication and interpersonal skills for effective stakeholder
engagement
DHL Students and Graduates Programs 2025–Apply Now!
GROW YOUR SKILLS, SHAPE THE WORLD
Are you ready to kick-start your career with a company that's
shaping the future and making a positive impact on the world?
Join one of our Students & Graduates Programs and we’ll get your career
moving. You will grow your skills, learn new ones and build a career for life.
I'M A STUDENT
I'M A GRADUATE
OPPORTUNITIES FOR STUDENTS
Still in education and considering your options? There's
a world of opportunities at DHL Group. Join us for an internship and you can
gain valuable, real-world experience while you study for a degree. Or perhaps
you'd rather earn while you learn and explore the various apprenticeships we
offer?
AIESEC Upgrade ProgramIf you're looking to gain some
overseas experience during your studies, our AIESEC Upgrade Program could be a
perfect choice. It's the only international internship program of DHL, and it
gives you the chance to work on live projects, interact with clients, network
with people across the business and develop the skills you need to take the
next step in your career.
- What
is it? Our international internship program
- Who
is it for? Students and those starting out in their
professional career
- Where
is it based? DHL sites worldwide
- How
many places are available? Around 100 each year
Local Internships
Alongside Upgrade, our international internship program, we
offer a wide range of locally-run internship opportunities. Each of these
offers a fantastic insight into our business and a chance to gain the
real-world experience you need to complement your studies. For many, these
local internships have proved to be the perfect stepping stone to a successful
career with DHL.
- Who
are they for? Those studying for a degree or taking a gap year
- Where
are they based? DHL sites worldwide
- How
many spots are available? Approx. 200 per year
Internship Program - USA and Canada
In the USA, interns have the opportunity to grow as leaders
within one of our warehouses or Supply Chain Support Center,
while also participating in a formalized Summer Internship Program.
The goal of the program is to enhance student’s business acumen through
continuous learning and networking opportunities. Each Intern will be
considered for full-time opportunities at the completion of the program.
Current
3rd-4th year university/college student enrolled in a 4 year degree program
OPPORTUNITIES FOR GRADUATES
Depending on where your talents and interests lie (and
where in the world you are based, of course!), we're sure to have a graduate
development program that's perfectly suited to you. Alternatively, if you'd
prefer to jump straight into a regular, full-time job, we offer plenty of
direct entry roles too.
Graduate Programs – Asia
If you're based in the Asia-Pacific region, we offer a
variety of programs that will give you an incredible insight into our Supply
Chain business. Just like our G100 program on the other side of the world, they
combine structured learning with real-world industry experience, helping you
develop the skills you'll need for a long, successful, and rewarding career.
Direct Entry – Worldwide
Structured development programs are not right for everyone.
If you'd rather bring your skills and experience and apply them in a
conventional, entry-level role, there are plenty of different paths you can
take. From crucial front-line Delivery and Warehouse roles to exciting
opportunities behind the scenes in areas like Sales and Marketing, IT, Finance,
HR, and Procurement.
College Recruit - USA and Canada
If you want to make an immediate impact, you’re looking for
hands-on leadership experience, and you have what it takes to tackle whatever
challenges the day brings… we want you on our team at DHL Supply Chain.
We look for leaders that offer Ambitious, Confident and Enthusiastic characteristics
and have a passion to develop their leadership skills and the skills of those
around them.
A candidate must be a senior graduating with a bachelor's degree either in
December or May of any given year.
GROW Program - Germany
If you're looking for a development program where you can
spread your wings, our GROW graduate program has it all. Over the course
of 18 months, you’ll take on countless new challenges, enjoy a variety of
exciting opportunities and have the chance to build your network in the world
of logistics. Choose the international option and you'll also get to spend time
living and working overseas.
- Who
is it for? Graduates and those starting out in their professional
career
- Where
is it based? Germany, with the option of a 3-month assignment
overseas
- What
is the salary? Up to €46,5k while on the program
- When
does it start? Start dates in April and October each year.
G100 Program – EMEA
If you want a deeper insight into our Supply Chain business,
our G100 graduate program is the way to go. You can choose the particular
area you want to specialize in. And from there, your training will be tailored
to your individual needs. But whichever path you choose, you'll gain lots of
real-world industry experience and develop the skills you need for a career
that will take you as far as you want to go.
- Who
is it for? Graduates and those starting out in their professional
career
- Where
is it based? 18 locations across mainland Europe, Middle East and
Africa
- What
can I specialise in? Operational Leadership, Operations
Excellence, Finance, IT or HR
Graduate Programs - UK
If you're looking to join us in the UK, there are several
options open to you. Within our Supply Chain business, we offer specialized
programs in Finance, HR, IT Management, Project Management, Procurement, and
Leadership. Or maybe you'd prefer the DHL Express program, which is all about
developing your professional skills and a broader understanding of the business
as a whole.
Graduate Programs – Asia
If you're based in the Asia-Pacific region, we offer a
variety of programs that will give you an incredible insight into our Supply
Chain business. Just like our G100 program on the other side of the world, they
combine structured learning with real-world industry experience, helping you
develop the skills you'll need for a long, successful, and rewarding career
Direct Entry – Worldwide
Structured development programs are not right for everyone.
If you'd rather bring your skills and experience and apply them in a
conventional, entry-level role, there are plenty of different paths you can
take. From crucial front-line Delivery and Warehouse roles to exciting
opportunities behind the scenes in areas like Sales and Marketing, IT, Finance,
HR, and Procurement.
College Recruit - USA and Canada
If you want to make an immediate impact, you’re looking for
hands-on leadership experience, and you have what it takes to tackle whatever
challenges the day brings… we want you on our team at DHL Supply Chain.
We look for leaders that offer Ambitious, Confident and Enthusiastic characteristics
and have a passion to develop their leadership skills and the skills of those
around them.
A candidate must be a senior graduating with a bachelor's degree either in
December or May of any given year.
GROW Program - Germany
If you're looking for a development program where you can
spread your wings, our GROW graduate program has it all. Over the course
of 18 months, you’ll take on countless new challenges, enjoy a variety of
exciting opportunities and have the chance to build your network in the world
of logistics. Choose the international option and you'll also get to spend time
living and working overseas.
- Who
is it for? Graduates and those starting out in their professional
career
- Where
is it based? Germany, with the option of a 3-month assignment
overseas
- What
is the salary? Up to €46,5k while on the program
- When
does it start? Start dates in April and October each year.
G100 Program – EMEA
If you want a deeper insight into our Supply Chain business,
our G100 graduate program is the way to go. You can choose the particular
area you want to specialize in. And from there, your training will be tailored
to your individual needs. But whichever path you choose, you'll gain lots of
real-world industry experience and develop the skills you need for a career
that will take you as far as you want to go.
- Who
is it for? Graduates and those starting out in their professional
career
- Where
is it based? 18 locations across mainland Europe, Middle East and
Africa
- What
can I specialise in? Operational Leadership, Operations
Excellence, Finance, IT or HR
Graduate Programs - UK
If you're looking to join us in the UK, there
are several options open to you. Within our Supply Chain business, we offer
specialized programs in Finance, HR, IT Management, Project Management,
Procurement, and Leadership. Or maybe you'd prefer the DHL Express program,
which is all about developing your professional skills and a broader
understanding of the business as a whole.Find out more