Sales Trainee Opportunity at DHL Global Forwarding
DHL Global Forwarding has an opening for a Sales
Trainee in Nairobi, Kenya. Administer
sales sub function plans and processes to deliver business growth,
profitability and enhance customer retention for a defined area/ territory in
line with business strategy, financial objectives, Group guidelines and
policies.
Join us in connecting people and improving lives!
In this Sales Trainee position
- Administer
sales sub function plans and processes to deliver business growth,
profitability and enhance customer retention for a defined area/ territory
in line with business strategy, financial objectives, Group guidelines and
policies.
- Administer
sales plans covering sales forecasts, revenues, costs and budgets for a
defined area/ territory.
- Administer
sales, marketing, customer retention, advertising, pricing and
distribution plans for the territory/area.
- Strengthen
commercial exposure- Include participation in customer meetings, joint
sales visits, and exposure to the quotation and negotiation process.
- Assist
formulate concept to manage critical pricing policies, monitor
profitability against targets and manage price re-negotiation.
- Perform
reconciliation of sales, revenues and costs against forecasts to identify
problem areas.
- Identify
and highlight improvement areas based on pipeline reporting in
collaboration with sales effectiveness.
- Apply
prescribed processes to research market trends and customer requirements
and support translation of products/ services into solutions to meet their
needs.
- Support
coordination to implement customer strategies, contract negotiations,
cross selling activities and supply chain management processes.
- Administer
sales support processes and tools to ensure sales force effectiveness.
Stakeholders
- Explain
facts, policies and practices related to job area.
- Support
and interact primarily with colleagues of own sub-function.
- Develop
a network of contacts to build up relationships and strengthen the
organizational, product and market knowledge.
Management Responsibility
- Individual
contributor without direct responsibility for leading others.
Now, here is what we need from you!
Education Level
- Bachelor’s
Degree or equivalent experience/qualification
Experience Level
- less
than 2 years
We offer:
- Opportunities
in a global company where you can contribute your ideas and skills to move
towards our shared goals.
- Possible
further career development
- Competitive
salary
General Warehouse Clerk – Space X at DHL Supply Chain Kenya
Role Outline
Primarily responsible in assisting the Warehouse clerk by
undertaking Material handling during offloading, receipts, storage, assembling
and loading activities for SpaceX.
About the role Key duties and responsibilities
- Carry
out stock inspection on receipt of goods in good condition and in the
right quantity from the supplier and ensure proper handling.
- Carry
out proper housekeeping and stock arrangement on storage during put away
activities.
- Assemble
goods from the warehouse based on the transfer request on shipment and
tallies with the warehouse clerk for accuracy.
- Ensure
standard quality of product is maintained in the warehouse zones.
- Fully
responsible for safety at the various workstations with zero LTA.
- Responsible
for general warehouse hygiene and cleanliness
- You
may be required to undertake other duties as necessitated by business
needs that may not be part of the responsibilities outline in this role
profile.
About you
- Diploma/Certificate
in supply Chain Management/Procurement/Logistics
- 2
years Work Experience in Product handling
- Ability
to work under pressure
- Ability
to work at odd and extended hours
- Proficiency
in Computer Applications (MS Office).
What we offer
- DHL-Supply
Chain has a truly international, Inclusive, and diverse working
environment, with a strong emphasis on values and team-based leadership
along with an open and engaging company culture.
- Extensive
learning and development opportunities.
- Health
insurance cover – Inpatient / Outpatient / Dental / Optical.
- Tools
for the assigned tasks and results delivery.
Languages
- English
– verbal and written.
Customer Experience Trainee at DHL Global Forwarding
DHL Global Forwarding has an opening for a Customer
Experience Trainee in Mombasa, Kenya. Administer
customer service plans and programs to provide best in class services to the
customers and enhance customer satisfaction in line with business strategy and
objectives, Group guidelines and policies
Join us in connecting people and improving lives!
In this Customer Experience Trainee position
- Administer
customer service plans and programs
- Provide
administrative support for customer service initiatives and activities to
provide superior services and enhance customer satisfaction
- Use
day-to-day customer service processes and procedures in line with the
standard global/ regional processes to maximize effectiveness
- Document
cost of initiatives to support prioritization of spending and resource
allocation
- Respond
to customer inquiries, orders, service needs and complaints, or direct to
sales representatives or technical/ service areas
- Highlight
issues for better development and administration of call center processes
and systems
- Keep
self-updated on company’s products and services
- Develop
relationships with allocated customers
Stakeholders
- Explain
facts, policies and practices related to job area
- Support
and interact primarily with colleagues of own sub-function
- Develop
a network of contacts to build up relationships and strengthen the
organizational, product and market knowledge
Management Responsibility
- Individual
contributor without direct responsibility for leading
Now, here is what we need from you!
Education Level
- Bachelor’s
Degree or equivalent experience/qualification
Experience Level
- less
than 2 years
We offer:
- Opportunities
in a global company where you can contribute your ideas and skills to move
towards our shared goals.
- Possible
further career development
- Competitive
salary
Why join DHL Global Forwarding?
We are part of DHL Group, the world’s leading logistics
provider with operations in over 220 countries. Visit our career site on the
web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests
to our best-in-class efforts to attract and retain talent by fostering a
positive work environment and encouraging personal and professional development
among employees. The development of talented women in our organization is
an ongoing key focus area.
Sales Trainee at DHL Global Forwarding
DHL Global Forwarding has an opening for a Sales
Trainee in Nairobi, Kenya. Administer
sales sub function plans and processes to deliver business growth,
profitability and enhance customer retention for a defined area/ territory in
line with business strategy, financial objectives, Group guidelines and
policies.
Join us in connecting people and improving lives!
In this Sales Trainee position
- Administer
sales sub function plans and processes to deliver business growth,
profitability and enhance customer retention for a defined area/ territory
in line with business strategy, financial objectives, Group guidelines and
policies.
- Administer
sales plans covering sales forecasts, revenues, costs and budgets for a
defined area/ territory.
- Administer
sales, marketing, customer retention, advertising, pricing and
distribution plans for the territory/area.
- Strengthen
commercial exposure- Include participation in customer meetings, joint
sales visits, and exposure to the quotation and negotiation process.
- Assist
formulate concept to manage critical pricing policies, monitor
profitability against targets and manage price re-negotiation.
- Perform
reconciliation of sales, revenues and costs against forecasts to identify
problem areas.
- Identify
and highlight improvement areas based on pipeline reporting in
collaboration with sales effectiveness.
- Apply
prescribed processes to research market trends and customer requirements
and support translation of products/ services into solutions to meet their
needs.
- Support
coordination to implement customer strategies, contract negotiations,
cross selling activities and supply chain management processes.
- Administer
sales support processes and tools to ensure sales force effectiveness.
Stakeholders
- Explain
facts, policies and practices related to job area.
- Support
and interact primarily with colleagues of own sub-function.
- Develop
a network of contacts to build up relationships and strengthen the
organizational, product and market knowledge.
Management Responsibility
- Individual
contributor without direct responsibility for leading others.
Now, here is what we need from you!
Education Level
- Bachelor’s
Degree or equivalent experience/qualification
Experience Level
- less
than 2 years
We offer:
- Opportunities
in a global company where you can contribute your ideas and skills to move
towards our shared goals.
- Possible
further career development
- Competitive
salary
Road Freight Trainee at DHL Global Forwarding
DHL Global Forwarding has an opening for a Road
Freight Trainee in Nairobi, Kenya. To
support the Senior Road Freight Specialist in processing, managing, and
completing customer shipments while undergoing structured training to
understand the end-to-end road freight and transit operations within the
business unit.
Join us in connecting people and improving lives!
In this Road Freight Trainee position
- Administrative
Support: Assist in managing and updating transit shipments via the
CargoWise system under direct supervision.
- Documentation:
Support the team in securing and organizing essential shipping documents,
including Delivery Orders and Guarantee Forms.
- Reporting:
Assist in the preparation and submission of daily transit reports for
existing customers.
- Financial
Administration: Support the billing process by ensuring shipment files are
organized for timely month-end billing and helping with the provision of
disbursements.
- Stakeholder
Liaison: Assist in follow-ups with local authorities (KRA/KPA/CFS/KEBs)
and shipping lines to facilitate the release of transit road shipments.
- Internal
Coordination: Support inter-departmental communication and collaborate
with colleagues to help achieve shared RFR targets.
- Compliance:
Perform all assigned tasks in strict compliance with Company Policies,
Procedures, and Instructions.
Now, here is what we need from you!
- Requirement:
University qualification or College qualification (completed or in
progress).
- Minimum:
0 years; this is an entry-level learning role, though an interest in the
logistics forwarding industry is advantageous.
- Knowledge:
Basic interest in or introductory knowledge of road freight and multimodal
transport.
- Communication:
Strong verbal and written communication skills to provide timely and clear
information.
- Attitude:
Eagerness to learn the DHL system, industry workings, and port operations
in Mombasa.
- Skills:
High level of personal organization and the ability to follow structured
sequences of steps.
- Analysis:
Ability to break down basic processes into component parts and seek out
necessary information.
- Customer
Orientation: Desire to assist customers and internal stakeholders in an
efficient and friendly manner.
- Planning
& Organizing: Ability to schedule time effectively and use efficient
work tools to meet learning milestones.
- Teamwork:
Works cooperatively with the Senior Specialist and the wider team to
achieve collective objectives.
- Technology/IT
Systems: Ability to navigate and prepare reports and have skillset for
office programs and ERP software.
We offer:
- Opportunities
in a global company where you can contribute your ideas and skills to move
towards our shared goals.
- Possible
further career development
- Competitive
salary
Trainee – Import / Export Specialist at DHL Global Forwarding
DHL Global Forwarding has an opening for a Trainee
– Import / Export Specialist in Nairobi, Kenya. Administer
import/ export plans and processes to provide preparation and clearance of
documentation through the relevant authorities and guide and advise customers
on import/ export operations and regulations in line with business strategy and
objectives, corporate guidelines and policies.
Join us in connecting people and improving lives!
In this Trainee – Import / Export Specialist position
- Administer
import/ export plans and processes to optimize service and performance.
- Perform
transactional operational tasks related to import/ export in adherence to
regulations and internal procedures.
- Undertake
import/ export entries and support operational activities as per internal
procedures and latest local customs regulations.
- Prepare
calculations for duties, tariffs, price conversions, weight and volume of
merchandise imported/ exported from/ to foreign destinations.
- Draft,
distribute and archive all required import/ export documents.
- Check
invoices and shipping documents to enhance accordance with federal
regulations.
- Verify
entries to ensure customer requirements are met and suggest routine
corrective actions in case of deviations.
- Ensure
export, import and gateway operations are as per business guidelines and
compliant with set expectations.
- Administer
IT systems related tasks to provide updated information on shipment.
- Cooperate
with internal functions such as customer service, product, sales, etc.
- Connect
with overseas office to check and verify shipment information.
- Resolve
recurring issues, and suggest enhancements for import/ export work methods
focusing on increasing effectiveness and efficiency
Stakeholders
- Explain
facts, policies and practices related to job area.
- Support
and interact primarily with colleagues of own sub-function.
- Develop
a network of contacts to build up relationships and strengthen the
organizational, product and market knowledge
Management Responsibility
- Individual
contributor without direct responsibility for leading others
Now, here is what we need from you!
Education Level
- Bachelor’s
Degree or equivalent experience/qualification
Experience Level
- less
than 2 years
We offer:
- Opportunities
in a global company where you can contribute your ideas and skills to move
towards our shared goals.
- Possible
further career development
- Competitive
salary
Why join DHL Global Forwarding?
We are part of DHL Group, the world’s leading logistics
provider with operations in over 220 countries.
Senior Import/Export Operations Specialist at DHL
DHL Global Forwarding has an opening for
an Senior Import/Export Operations Specialist in Mombasa, Kenya. To
co-ordinate, control, plan and manage all aspects within the Import, Exports
and Cross Trade procedure in Ocean Freight. The Customer Relations Controller
is a vital link within the supply chain process and must have extensive
knowledge of both local and destination requirements.
Join us in connecting people and improving lives!
In this Senior Import/Export Operations Specialist
position
- Receives
shipments transmissions / alerts.
- Check
and confirm shipment details and freight details in Cargo sphere – CWI and
coordinate of opening files.
- Prepares,
controls and distributes all required import or export documents to the
relevant counterparts (carrier, consignee, shipper, etc) complying with
regulations and internal procedures.
- Arrange
collection with origin station for imports shipments / coordinate with
shipper for export shipments.
- Checks
on responses from counterparts and finalizes validation of documents as
required.
- Receive
booking confirmation from origin station for import shipments / receive
booking confirmation from carrier for Export shipments within 24hrs and
share to clients accordingly.
- Once
Draft bill of lading received from Origin for imports or from carrier at
destination for exports, 2-3 days before ETD quality check to be done,
send to customer to quality check then submit approval.
- Creates
/confirms transport order to ensure delivery of shipment to final customer
for imports. Requests for commercial invoice, packing list and all other
relevant documents from the customer as required for Imports cargo
clearance or Exports cargo shipment.
- Quality
check ETA details provided by Origin Station with shipping line ETA
details, continuous process throughout the shipment life.
- If
there are any discrepancies enquire within shortest time prior shipment
arrival or departure.
- Send
out Status /Tracking report to customers, origin, and destination.
- Once
all drafts are approved Send SOB / Pre alerts to customer / destination
offices / Local Customer.
- Assign
shipments off the LOT to your CWI profile.
- Invoice
shipment based on estimate or rate agreements / process billing to local
customer and / or bill back to origin station.
- Updating
Mandatory milestones CWI completely and within the specified timelines. •
Co-ordinate movement of cargo within required/stipulated time frames in
order to meet customer needs.
- Ensure
that all local import deliveries are routed via Saloodo as applicable.
- Ensure
all requirements for imports or exports are followed up and are processed
prior ETA or ETD ensuring all docs on hand.
- Ensure
release is taken from Co-loader/ carrier in time, in order to avoid any
storage and or detention.
- To
develop and maintain relationships with customers. Support Customer
Service / Key account management and Sales in incident and exception
management.
- Initiate
and address all Ol’s and CCM’s within the defined timelines.
- Address
all financial exception management reports within given deadlines, ie sick
Files/ Role 3/ Unbilled / tracker etc.
- To
participate within the department with regards to industry or regulation
changes.
- Support
OFR Team Leader with the implementation of new/change of systems,
directives and distribution of information to staff.
- Support
other team members by supervising operations and provide backup for
absence/ peaks in operational activities.
- Communicating
with Top management from DHL origin and destination, suppliers,
consignees, shippers, CSI, Sales for specific customers.
- Understanding
origin and destination rules and regulation for African countries.
- Updating
SOP for any new requirements for African Countries.
- Aligning
Ocean Cross Trade process with origin and destination office.
Now, here is what we need from you!
- Regulation
knowledge — Customs requirements, Road Transport, Imports/Exports
- Experience
with CWI
- Customer
focused
- Microsoft
Office applications
- Communication
skills — written and spoken
- Interpersonal
skills
- Influencing
skills
- Negotiation
skills
- Planning
and organizing skills.
- Minimum
3 — 5 years’ experience in Ocean Freight
- Education
– Matric
We offer:
- Opportunities
in a global company where you can contribute your ideas and skills to move
towards our shared goals.
- Possible
further career development
- Competitive
salary
Planner at DHL Supply Chain Kenya
Role Outline
As the Transport Dispatcher within our logistics business,
your primary responsibility is to coordinate and optimize the movement of goods
through efficient route planning and effective communication with drivers. Your
role is crucial in ensuring on-time deliveries, minimizing transportation
costs, and maintaining a smooth flow of operations.
About the role Key duties and responsibilities
- Efficiently
plan transportation routes to maximize delivery efficiency, considering
factors such as distance, traffic, and time constraints.
- Optimize
routes to minimize fuel consumption, reduce transit times, and enhance
overall cost-effectiveness.
- Communicate
with drivers to provide detailed instructions regarding routes, schedules,
and any special delivery requirements.
- Monitor
driver progress and address any unforeseen challenges or deviations from
the plan promptly.
- •Utilize
transportation management systems (TMS) and tracking tools to monitor the
real-time status of shipments and vehicles.
- Respond
swiftly to disruptions, traffic incidents, or other issues affecting the
transportation schedule.
- Act as
a central point of contact for drivers, internal teams, and external
stakeholders.
- Be
actively involved in and support change initiatives
- Plan
and utilize all internal resources to ensure maximum productivity
- •Facilitate
effective communication to ensure everyone is informed about changes,
delays, or other relevant updates.
- Generate
regular reports on key performance indicators (KPIs) related to
transportation efficiency.
- Maintain
accurate records of transportation activities, including delivery times,
delays, and any incidents.
- Identify
and address issues related to transportation, such as delays, vehicle
breakdowns, or unexpected changes in delivery requirements.
- Collaborate
with drivers and relevant teams to implement effective problem-solving
strategies.
- Work
within operating areas as determined by management and the needs of the
businessGenerate regular reports on key performance indicators (KPIs)
related to transportation efficiency.
- Carry
out duties following standard operating procedures and safe working
practices.
- Ensure
on time delivery.
About you
- Relevant
University degree or Diploma in Logistics.
- Proven
experience of 3 years in transportation dispatch, preferably within the
logistics industry.
- Familiarity
with transportation management systems (TMS) and route optimization
software.L84
- Strong
communication and organizational skills.
- Business
and Commercial Acumen.
- Experience
in warehousing/logistics / FMCG environment.
- Well-organized
individual and results oriented.
Inventory Controller – Reckitt at DHL Supply Chain
INVENTORY CONTROLLER – Reckitt
- Job
Title: Inventory Controller
- Job
number: 338195
- Closing
Date: 23rd February 2026
- Business
Area / Unit: Reckitt
- Business
Area / Unit: Warehouse Operations
- Reports
to: Site Lead.
BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY
Deutsche Post DHL Group is the world’s leading logistics and
mail company. We’re one of the world’s largest employers, operating in over 220
countries and territories. We’re Europe’s largest postal service, partner for
eCommerce and pioneers in secure digital communication.
We’re number one in contract logistics and international
express delivery, and a leader in the forwarding business. Join us and you’ll
be working for a global company that’s focused on service, quality, and
sustainability, and using the power of global trade to connect people and
improve lives. And not just for our customers, but for every member of our
Group too.
At DHL Supply Chain East Africa, we’re looking for an
Inventory Controller.
Role Outline
Primarily responsible in assisting the Operations manager by
undertaking daily system reconciliation for warehouse stock movement from
receipts to dispatch. This includes data entry in WMS(SAP) and daily cycle
counts within the warehouse. Also prepare joint monthly stock takes /signoffs
and compliance
About The Role Key Duties And Responsibilities
- Carry
out stock inspection on daily spot checks/cycle counts and monthly stock
takes and reconciles against the WMS stocks.
- Carry
out proper housekeeping and stock arrangement on storage during put away
activity.
- Ensure
standard quality products are maintained in the warehouse zones and WMS
system aligned to physical storage quantities.
- Update
data entry on WMS for nonconformities on stocks due to storage bin
misalignment/Flag and share weekly aging report with all stakeholders
- Report
any nonconformity on stocks(loss) to the Operations manager real time to
allow immediate investigation and closure
- Maintain
Clear and accurate record keeping on daily reports on cycle counts and
monthly stock takes.
- Fully
responsible for safety at the various workstations with zero LTA.
- You
may be required to undertake other duties as necessitated by business
needs that may not be part of the responsibilities outlined in this role
profile.
- Fully
responsible for proper handling and safe usage of assigned equipment e.g
Desktops, laptops,, etc
- Maintain
a record of signed monthly stock take sheets for reference
- Ensure
zero accidents and on time escalation.
- Ensure
stock traceability is maintained
About You
- Relevant
University degree or Diploma in Business Management/ Supply Chain
Management/Purchasing.
- 2
years’ work experience in inventory management
- Strong
planning and organization skills
- Strong
analytical & problem-solving skills, Innovative & creativity.
- Business
and Commercial Acumen.
- Experience
in warehousing/logistics / FMCG environment.
- Excellent
communication skills (verbal and written).
- Well-organized
individual and results oriented.
- Proficient
use of MS Word
- Proficient
use of MS Excel
- Proficient
use of MS Outlook
What we offer
- DHL
Supply Chain has a truly international, Inclusive, and diverse working
environment, with a strong emphasis on values and team-based leadership
along with an open and engaging company culture.
- Extensive
learning and development opportunities.
- Health
insurance cover – Inpatient / Outpatient / Dental / Optical.
- Tools
for the assigned tasks and results delivery.
HR Business Partner: Kenya at DHL Supply Chain
HR Business Partner: Kenya
Role Outline
The HR Business Partner: Kenya acts as a trusted advisor to
the business, partnering closely with country and site leadership to deliver HR
solutions that drive business performance, employee engagement, and compliance.
The role leads the HR agenda across Kenya and supports strategic and
operational goals through strong business partnering, talent management,
employee relations, and organizational development.
Key Accountabilities & Tasks
Business Partnering:
- Act as
a trusted HR advisor to country and site leadership teams.
- Provide
HR input into business strategy, new business bids, and contract renewals.
- Coach
managers to improve leadership capability and people management
effectiveness.
- HR
Strategy & Transformation:
- Lead
and drive the HR transformation agenda across Kenya.
- Deploy
DHL Supply Chain and country HR strategies aligned to business objectives.
- Identify
and implement initiatives to improve workforce productivity and site
profitability.
- Talent
Management & Workforce Planning:
- Support
workforce planning, organizational design, and resourcing strategies.
- Drive
performance management, talent reviews, succession planning, and career
development.
- Support
managers with performance dialogues, disciplinary processes, and change
initiatives.
- Employee
Relations & Compliance:
- Lead
the country employee relations agenda, including union and CBA
engagements.
- Ensure
compliance with local labour legislation, DHL policies, and governance
standards.
- Act as
Human Rights Officer, driving Human Rights compliance and awareness.
- Employee
Engagement & Culture:
- Drive
employee engagement, retention, and satisfaction initiatives.
- Lead
Employee Opinion Survey action planning and follow-up.
- Act as
a culture and values ambassador across the business.
Responsibilities
Customer:
- Provide
HR support and interventions to business country management on
people-related needs and issues.
- Support
customer satisfaction through effective HR solutions.
- Contribute
to customer renewals and new business wins through strong people
partnering.
- Stakeholder:
- Participate
in the country business leadership team to support development of the
strategic business plan.
- Coach
and develop leaders and managers to strengthen leadership capability and
people management effectiveness.
- Scan
and understand the business environment, market trends, and people needs,
sharing insights with HR colleagues to drive continuous improvement.
- Partner
with Centres of Excellence to deploy HR solutions that address specific
business challenges.
- Collaborate
with HR Operations to leverage workforce data and analytics to generate
people insights and recommendations.
- Provide
advice and solutions across workforce planning, recruitment, learning and
development, performance management, compensation, and succession
planning.
- Manage
HR data integrity and ensure delivery of HR processes across the full
employee lifecycle (e.g. bonus and merit reviews, talent management,
development reviews).
- Build
and maintain strong stakeholder relationships and identify opportunities
for continuous improvement.
- Drive
a culture of employee engagement, ensuring ongoing Employee Opinion Survey
follow-up and action planning.
- Manage
union and Works Council activities, including pay negotiations.
Process:
- Act as
an experienced HR professional, independently resolving the majority of
HR-related issues.
- Serve
as a business partner and consultant, providing advice across multiple HR
disciplines to line managers, employees, and colleagues at country level.
- Manage
a broad range of HR activities, including complex and non-routine matters
requiring background research (e.g. legal advice, data trend analysis).
- Support
managers with recruitment processes, contracts, and onboarding of new
employees.
- Oversee
HR operations including payroll administration, onboarding and
offboarding, and employee disciplinary processes, ensuring compliance with
employment legislation.
- Recommend
and support implementation of local employee policies aligned with labour
law requirements.
- Support
managers in preparing for Employee Development Reviews, performance
discussions, and calibration meetings in line with agreed principles and
processes.
- Drive
and support employee career development initiatives to ensure retention of
key talent.
- Support
organisational change initiatives, acting as a change agent and ensuring
Human Rights adherence.
- Act as
a role model and advocate of organisational culture and values.
- Maintain
up-to-date knowledge of HR best practices, labour legislation, and
industry developments.
- Ensure
awareness of and compliance with company policies, procedures, and legal
requirements.
- Provide
expert advice, guidance, and coaching to managers on employee relations
matters.
- Support
BCA and tender inputs related to start-up and implementation activities.
- Develop
and implement HR plans for site start-ups and closures, ensuring legal
compliance and leading CBA negotiations and renewals.
- Maintain
accurate and up-to-date employee records in HRIS and SDH systems.
- Coach
and mentor HR colleagues and business partners.
People Management:
- Coach
and mentor HR colleagues and business partners to build capability and
performance
- Support
talent development, retention, and internal mobility initiatives
Functional Competencies
- HR
Strategy & Business Partnering – Ability to align people strategies
with business objectives and commercial outcomes.
- HR
Process Expertise – Strong working knowledge of end-to-end HR processes
including Talent, ER, C&B, and Performance Management.
- Employment
& Labor Law – In-depth understanding of local labour legislation and
employee relations best practices.
- Stakeholder
& Relationship Management – Ability to influence, challenge, and build
credibility with senior stakeholders.
- Organization
Design & Change Management – Capability to support and lead
organizational change initiatives.
- Coaching
& Influencing – Skilled in coaching leaders and driving behavioural
change.
- Business
Acumen – Strong understanding of operational environments and commercial
drivers.
- Data
& Analytics – Ability to interpret HR metrics and trends to inform
decision-making.
Qualifications & Experience
Education:
- Bachelor’s
degree in Business, Human Resources, or related field.
- IHRM
Certification and valid practising membership.
Experience:
- 8–10
years’ experience in Human Resources with demonstrated HR leadership.
- Experience
across core HR disciplines including ER/IR, Talent, Engagement, and
C&B.
- Proven
experience in organizational change and transformation initiatives.
- Strong
exposure to operational or supply chain environments.
Office Assistant/Messenger at DHL Supply Chain
Role Outline
To ensure efficient completion of tasks in timeous and
professional manner, according to operational procedures and standards.
Ensuring customer service is of the highest standards and that all office
assistance responsibilities are closed promptly. To always maintain the
integrity of the Company.
Key Responsibilities
- Honesty
– pride in job and an eye for detail.
- Operate
with integrity & ethical values.
- Clear
understanding of the departmental requirements.
- Vehicle
and equipment care to ensure all are in good running order.
- Maintain
a professional customer service to internal and external customers.
- Ensure
correct use of vehicle and other company equipment, and to timeously
report any defects.
- Follow
standard operating procedures as well as Health, Safety & Risk
procedures.
- To
ensure that all documentations are accounted for and completed as per
instructions.
- Execute
a daily vehicle inspection, using a checklist, when leaving and returning
from the route.
- Ensure
vehicle is driven safely and courteously.
- Conduct
all communication in a polite, professional manner which promotes respect,
goodwill and trust
- Keep
vehicles and work areas tidy, safe, and neat always.
- Attend
weekly/monthly meetings as per Adm guidelines.
- Operate
within the law with regard to hours of work & speed limits.
- Refuel,
check oil & water levels & carry out vehicle safety checks daily.
- Ensure
that the vehicle is 100% roadworthy and in good running order.
- Maintain
strong customer relationships.
Qualifications & Experience
- Educated
to O-level or equivalent.
- Minimum
of 4 years of experience in the driving industry.
- Strong
analytical and problem-solving skills, with the ability to drive
continuous improvement.
- Familiarity
with the Nairobi routes and their environs.
- A deep
understanding of supply chain needs, particularly within a logistics
environment.
Cleaner at DHL Supply Chain Kenya
At DHL Supply Chain Kenya, we’re looking for a Cleaner.
Role Outline
The resource is expected to support operations at the
allocated site, office cleaning and housekeeping.
Key Responsibilities
- Cleaning
offices and removing cobwebs.
- Wiping
office tea station, dispenser, walls and fridge.
- Supply
office dispensers with water and glasses.
- Empty
dustbins and provide hand paper towels.
- Wiping
doors, windows, computer keyboards and dusting workstations.
- Cleaning
washrooms and removing cobwebs and restocking the basic items in the
washrooms.
- Assist
in carwash and compound cleaning when required.
- Any
other duties as assigned by the supervisor.
- Ensure
efficient and effective utilization on safety of equipment.
- Ensure
timely reporting.
- You
may be required to undertake other duties as necessitated by business that
are not outlined in this profile.
Qualifications & Experience
- Educated
to O-level or equivalent.
- Relevant
professional qualifications.
- 2
years of work experience in a busy Organization.
- High
level of honesty and integrity.
- Strong
teamwork in an agile logistics company.
- Proficiency
in MS Office and other basic computer skills.
Head of IT – Kenya at DHL Express
Role Context
Lead the IT function and overseeing the strategic direction,
implementation, and management of IT systems and services. This role
encompasses data protection, IT security, and digitalization initiatives,
ensuring that technology aligns with business objectives while safeguarding
sensitive information and optimizing digital processes. Lead the implementation
of technology enhancements, functional priorities and deliver systems/
applications, hardware acquisition and integration requirements in line with overall
country’s business strategy and objectives, and Group guidelines and policies.
Support Digital Customer Solutions and Programs. Minimize service disruptions,
improve performance, and ensure customer satisfaction. Drive continuous
improvement initiatives, drives operational excellence and objectives by
ensuring reliable and high-quality. Drive all areas in the IT scorecard and IT
priorities.
Management Responsibilities
- Manage,
coach and mentor IT team.
- Implement
plans enhancing the organization and IT functions
- Prioritize
and support tasks effectively, considering urgency, impact to the business
operations, and available resources to ensure timely resolution of
critical issues optimal.
- Conduct
regular performance evaluations, set SMART (Specific, Measurable,
Achievable, Relevant, Time-bound) goals, and provide constructive feedback
to team members to enhance their skills and productivity.
- Identify
training needs and opportunities for skill enhancement among team,
facilitate training sessions, and promote continuous learning to keep pace
with evolving technologies and industry best practices.
- Identify
inefficiencies in support workflows, propose and implement process
improvements and automation solutions to streamline support operations,
enhance service delivery, and increase customer satisfaction.
- Manage
relationships with external vendors and service providers, adherence to
contracts, monitor service level agreements (SLAs), and ensure vendor
performance meets expectations to support business objectives effectively.
- Collaborate
with senior management and finance teams to develop and manage the IT
support budget, track expenditures, and make informed decisions to
optimize resource allocation and control costs without compromising
service quality.
- Identify
potential risks and vulnerabilities in IT support operations, implement
preventive measures, and develop contingency plans to mitigate the impact
of disruptions on business continuity and information security.
- Prepare
regular reports and updates on support activities, key performance
indicators (KPIs), and service metrics for management review, communicate
effectively with stakeholders to provide transparency and ensure alignment
with organizational goals and objectives.
Key Tasks
- Execute
the IT strategy in alignment with the organization’s overall business
strategy and objectives.
- Lead
the IT department, fostering a culture of innovation, collaboration, and
continuous improvement.
- Ensure
compliance with data protection regulations (e.g., GDPR) and develop
country policies for the secure handling of personal and sensitive data
that are aligned to region and global.
- Implement
data governance frameworks to ensure data quality, integrity, and
accessibility across the organization.
- Oversee
the development and execution of data protection training programs for
employees.
- Establish
and maintain an information security management system (ISMS) to protect
the organization’s information assets
- Implement
IT security policies, standards, and procedures to mitigate risks and
respond to security incidents.
- Conduct
regular IT assessments and audits to identify vulnerabilities and ensure
compliance with industry standards and regulations.
- Drive
digitalization initiatives to enhance operational efficiency, customer
experience, and business agility.
Identify and evaluate emerging technologies that can be leveraged to improve business processes and service delivery. - Collaborate
with cross-functional teams to implement digital solutions that align with
organizational goals.
- Oversee
the management of IT infrastructure, ensuring high availability,
performance, and reliability of IT services.
- Manage
IT budgets, resources, and vendor relationships to optimize service
delivery and cost-effectiveness.
- Ensure
the implementation of effective IT service management (ITSM) practices to
support the organization’s IT operations.
- Lead
and mentor the IT team, development and ensuring a high level of technical
expertise. Foster a collaborative and inclusive team environment that
encourages innovation and knowledge sharing.
- Communicate
regularly with leadership and key stakeholders to provide updates on IT
initiatives, performance, and strategic direction. Collaborate with
business units to understand their technology needs and ensure IT
solutions align with business objectives.
- Ensure
adherence to IT governance frameworks, policies, and regulatory
requirements.
- Proactively
manage risks associated with IT operations and data protection, developing
contingency plans.
- Support
and deploy all program delivery systems and digital customer solutions.
- Manage
all KPI’s and IT priorities. Generate regular service management reports
for IT leadership, country business reviews and provide strong guidance
and direction for service management initiatives.Optimize costs and manage
IT budget for infrastructure and ITSM Manage end user, IT Support and
telecommunications landscape
- Oversee
the incident management process to ensure timely resolution of incidents.
Coordinate with IT support teams to restore normal service operations
within SLA’s. Analyze incident trends and recommend measures to prevent
future occurrences. Identify and manage the root causes of recurring
incidents.
- Facilitate
problem-solving sessions and track the progress of problem resolution.
Maintain databases and ensure effective communication of solutions.
- Manage
the change management process to ensure controlled and successful
implementation of changes.
- Evaluate
change requests, assess risks, and coordinate change approvals.
- Monitor
service level agreements (SLAs) with internal and external stakeholders.
- Track
and control IT assets and configurations to ensure data integrity. Conduct
regular audits to verify the accuracy of configuration records.
- Maintain
dashboards and reports on IT service performance. Analyze service
performance data to identify trends, issues, and opportunities for
improvement. Present findings and recommendations to senior management.
- Liaison
between IT and business units to understand and address service
needs.Communicate effectively with stakeholders regarding service updates,
performance, and improvements. Conduct training sessions and workshops on
ITSM processes and tools.Ensure compliance with ITSM standards and best
practices. Conduct regular reviews and updates of ITSM documentation.
- Managing
and enhancing IT service delivery processes within the country.
- Purchasing
of all IT infrastructure and ensuring the quality standards are adhered
to.
Minimum Requirements
Education & Experience
- Bachelor’s
degree in Information Technology, Computer Science or a related field
- ITIL
Foundation certification is required; higher-level ITIL certifications
(e.g., ITIL Practitioner, ITIL Expert) are preferred.
- Additional
certifications in relevant areas (e.g., COBIT, ISO/IEC 20000) are a plus.
Expected (Years of) Experience
- +8
years of experience in IT management or a related role.
- Proven
experience in IT leadership roles, with a strong understanding of data
protection, IT security, and digital transformation.
- n-depth
knowledge of relevant regulations and standards (e.g., GDPR, ISO 27001).
- Strong
strategic thinking and problem-solving skills, with the ability to drive
change and innovation.
- Excellent
communication and interpersonal skills for effective stakeholder
engagement
DHL Students and Graduates Programs 2025–Apply Now!
GROW YOUR SKILLS, SHAPE THE WORLD
Are you ready to kick-start your career with a company that's
shaping the future and making a positive impact on the world?
Join one of our Students & Graduates Programs and we’ll get your career
moving. You will grow your skills, learn new ones and build a career for life.
I'M A STUDENT
I'M A GRADUATE
OPPORTUNITIES FOR STUDENTS
Still in education and considering your options? There's
a world of opportunities at DHL Group. Join us for an internship and you can
gain valuable, real-world experience while you study for a degree. Or perhaps
you'd rather earn while you learn and explore the various apprenticeships we
offer?
AIESEC Upgrade ProgramIf you're looking to gain some
overseas experience during your studies, our AIESEC Upgrade Program could be a
perfect choice. It's the only international internship program of DHL, and it
gives you the chance to work on live projects, interact with clients, network
with people across the business and develop the skills you need to take the
next step in your career.
- What
is it? Our international internship program
- Who
is it for? Students and those starting out in their
professional career
- Where
is it based? DHL sites worldwide
- How
many places are available? Around 100 each year
Local Internships
Alongside Upgrade, our international internship program, we
offer a wide range of locally-run internship opportunities. Each of these
offers a fantastic insight into our business and a chance to gain the
real-world experience you need to complement your studies. For many, these
local internships have proved to be the perfect stepping stone to a successful
career with DHL.
- Who
are they for? Those studying for a degree or taking a gap year
- Where
are they based? DHL sites worldwide
- How
many spots are available? Approx. 200 per year
Internship Program - USA and Canada
In the USA, interns have the opportunity to grow as leaders
within one of our warehouses or Supply Chain Support Center,
while also participating in a formalized Summer Internship Program.
The goal of the program is to enhance student’s business acumen through
continuous learning and networking opportunities. Each Intern will be
considered for full-time opportunities at the completion of the program.
Current
3rd-4th year university/college student enrolled in a 4 year degree program
OPPORTUNITIES FOR GRADUATES
Depending on where your talents and interests lie (and
where in the world you are based, of course!), we're sure to have a graduate
development program that's perfectly suited to you. Alternatively, if you'd
prefer to jump straight into a regular, full-time job, we offer plenty of
direct entry roles too.
Graduate Programs – Asia
If you're based in the Asia-Pacific region, we offer a
variety of programs that will give you an incredible insight into our Supply
Chain business. Just like our G100 program on the other side of the world, they
combine structured learning with real-world industry experience, helping you
develop the skills you'll need for a long, successful, and rewarding career.
Direct Entry – Worldwide
Structured development programs are not right for everyone.
If you'd rather bring your skills and experience and apply them in a
conventional, entry-level role, there are plenty of different paths you can
take. From crucial front-line Delivery and Warehouse roles to exciting
opportunities behind the scenes in areas like Sales and Marketing, IT, Finance,
HR, and Procurement.
College Recruit - USA and Canada
If you want to make an immediate impact, you’re looking for
hands-on leadership experience, and you have what it takes to tackle whatever
challenges the day brings… we want you on our team at DHL Supply Chain.
We look for leaders that offer Ambitious, Confident and Enthusiastic characteristics
and have a passion to develop their leadership skills and the skills of those
around them.
A candidate must be a senior graduating with a bachelor's degree either in
December or May of any given year.
GROW Program - Germany
If you're looking for a development program where you can
spread your wings, our GROW graduate program has it all. Over the course
of 18 months, you’ll take on countless new challenges, enjoy a variety of
exciting opportunities and have the chance to build your network in the world
of logistics. Choose the international option and you'll also get to spend time
living and working overseas.
- Who
is it for? Graduates and those starting out in their professional
career
- Where
is it based? Germany, with the option of a 3-month assignment
overseas
- What
is the salary? Up to €46,5k while on the program
- When
does it start? Start dates in April and October each year.
G100 Program – EMEA
If you want a deeper insight into our Supply Chain business,
our G100 graduate program is the way to go. You can choose the particular
area you want to specialize in. And from there, your training will be tailored
to your individual needs. But whichever path you choose, you'll gain lots of
real-world industry experience and develop the skills you need for a career
that will take you as far as you want to go.
- Who
is it for? Graduates and those starting out in their professional
career
- Where
is it based? 18 locations across mainland Europe, Middle East and
Africa
- What
can I specialise in? Operational Leadership, Operations
Excellence, Finance, IT or HR
Graduate Programs - UK
If you're looking to join us in the UK, there are several
options open to you. Within our Supply Chain business, we offer specialized
programs in Finance, HR, IT Management, Project Management, Procurement, and
Leadership. Or maybe you'd prefer the DHL Express program, which is all about
developing your professional skills and a broader understanding of the business
as a whole.
Graduate Programs – Asia
If you're based in the Asia-Pacific region, we offer a
variety of programs that will give you an incredible insight into our Supply
Chain business. Just like our G100 program on the other side of the world, they
combine structured learning with real-world industry experience, helping you
develop the skills you'll need for a long, successful, and rewarding career
Direct Entry – Worldwide
Structured development programs are not right for everyone.
If you'd rather bring your skills and experience and apply them in a
conventional, entry-level role, there are plenty of different paths you can
take. From crucial front-line Delivery and Warehouse roles to exciting
opportunities behind the scenes in areas like Sales and Marketing, IT, Finance,
HR, and Procurement.
College Recruit - USA and Canada
If you want to make an immediate impact, you’re looking for
hands-on leadership experience, and you have what it takes to tackle whatever
challenges the day brings… we want you on our team at DHL Supply Chain.
We look for leaders that offer Ambitious, Confident and Enthusiastic characteristics
and have a passion to develop their leadership skills and the skills of those
around them.
A candidate must be a senior graduating with a bachelor's degree either in
December or May of any given year.
GROW Program - Germany
If you're looking for a development program where you can
spread your wings, our GROW graduate program has it all. Over the course
of 18 months, you’ll take on countless new challenges, enjoy a variety of
exciting opportunities and have the chance to build your network in the world
of logistics. Choose the international option and you'll also get to spend time
living and working overseas.
- Who
is it for? Graduates and those starting out in their professional
career
- Where
is it based? Germany, with the option of a 3-month assignment
overseas
- What
is the salary? Up to €46,5k while on the program
- When
does it start? Start dates in April and October each year.
G100 Program – EMEA
If you want a deeper insight into our Supply Chain business,
our G100 graduate program is the way to go. You can choose the particular
area you want to specialize in. And from there, your training will be tailored
to your individual needs. But whichever path you choose, you'll gain lots of
real-world industry experience and develop the skills you need for a career
that will take you as far as you want to go.
- Who
is it for? Graduates and those starting out in their professional
career
- Where
is it based? 18 locations across mainland Europe, Middle East and
Africa
- What
can I specialise in? Operational Leadership, Operations
Excellence, Finance, IT or HR
Graduate Programs - UK
If you're looking to join us in the UK, there
are several options open to you. Within our Supply Chain business, we offer
specialized programs in Finance, HR, IT Management, Project Management,
Procurement, and Leadership. Or maybe you'd prefer the DHL Express program,
which is all about developing your professional skills and a broader
understanding of the business as a whole.Find out more