Internship | Job Vacancies at Equity Bank Limited

Exciting Career Opportunities at Equity Bank Limited

Equity Bank Kenya is currently inviting applications from qualified and experienced professionals to fill several strategic positions across Kenya and Rwanda. These opportunities span Asset & Liability Management, Digital Marketing, Procurement, Credit Monitoring, Audit, Data Science, and Channel Support functions.

(Click on the blue job title to view the full job description and apply to submit your application.)

Vacancy	Location	Closing Date	Actions
Country Head Asset & Liability Management (ALM), Kenya	Kenya	Feb 27, 2026	Apply‌
Channel Support Manager – ATM /CDM	Kenya	Feb 25, 2026	Apply‌
DIGITAL MNARKETING MANAGER	Rwanda	Feb 18, 2026	Apply‌
Group Procurement Specialist	Kenya	Feb 24, 2026	Apply‌
Senior Manager, Credit Monitoring	Kenya	Feb 20, 2026	Apply‌
Senior Audit Manager – Thematic Audit	Kenya	Feb 20, 2026	Apply‌
Data Scientist – Senior Officer	Kenya	Feb 20, 2026	Apply

Application Deadlines: 20th – 27th February 2026

How to Apply

Interested and qualified candidates are encouraged to submit their applications through the official Equity Bank Kenya careers portal.

Follow the steps below:

1. Click on your preferred job position from the list above.
2. Review the job requirements and responsibilities carefully.
3. Click the “Apply” button provided.
4. Create or log in to your account on the Equity Bank recruitment portal.
5. Complete the online application form and upload the required documents (CV, academic certificates, and any other relevant credentials).
6. Submit your application before the stated deadline.

Multiple Job Vacancies (February 2026) at Equity Group Holdings

Equity Group Holdings is currently recruiting qualified and experienced professionals to fill multiple vacancies across Kenya and Rwanda. These opportunities span banking, technology, leadership, and support functions, offering successful candidates a chance to build rewarding careers with one of Africa’s leading financial institutions. Interested applicants are encouraged to review the available positions and apply before the respective closing dates.

(To view full job details, click on the blue job title to access the detailed job description)

Job Title	Country	Closing Date	Action
RELATIONSHIP OFFICER -CHANNELS	Multiple Locations	Feb 6, 2026	Apply‌
TALENT SOURCING MANAGER	Rwanda	Feb 6, 2026	Apply‌
Contact center Agent	Rwanda	Feb 6, 2026	Apply‌
Group Head Asset & Liability Management	Kenya	Feb 13, 2026	Apply‌
Group Head of Loan Syndication and Distribution	Kenya	Feb 13, 2026	Apply‌
Group Head Treasury Liquidity Management.	Kenya	Feb 13, 2026	Apply‌
SOC Engineer	Kenya	Feb 13, 2026	Apply‌
SOC Analyst (L2)	Kenya	Feb 13, 2026	Apply‌
Head of Sales, Kenya and Cluster Lead	Kenya	Feb 13, 2026	Apply‌
Biashara Banking – Quality Manager	Kenya	Feb 6, 2026	Apply‌
Country Head of Financial Institutions, Kenya	Kenya	Feb 13, 2026	Apply‌
Head – Platforms & Technology	Kenya	Feb 13, 2026	Apply‌
Lead – RPA & Automation Developer	Kenya	Feb 13, 2026	Apply‌
Sales Structurer	Kenya	Feb 13, 2026	Apply‌
Newgen Workflow Developer	Kenya	Feb 13, 2026	Apply‌
Newgen Workflow Automation Developer	Kenya	Feb 13, 2026	Apply‌
Wellness Manager (EBKL)	Kenya	Feb 12, 2026	Apply‌
Relationship Manager-SME	Kenya	Feb 5, 2026	Apply‌
IT Audit Analytics & Automation	Kenya	Feb 26, 2026	Apply‌
Legal Operations Manager	Kenya	Feb 10, 2026	Apply‌
Head of Corporate Credit Origination	Kenya	Feb 25, 2026	Apply‌
Relationship Manager – Credit	Kenya	Feb 6, 2026	Apply‌
Procurement Officer	Kenya	Feb 5, 2026	Apply‌
Group Head: Identity & Access Management (IAM)	Kenya	Feb 4, 2026	Apply‌

How to Apply

Interested and qualified candidates are encouraged to apply online through the official Equity Bank Careers Portal. Applicants should submit their applications by clicking the Apply link provided for each position and completing the online application form before the respective closing date.

Environmental, Social Governance & Reputational Risk Manager at Equity Bank Kenya

Job Purpose:

The role focuses on environmental and social risk due diligence, ESG capacity building, and financial mobilization for new clients. Key responsibilities include deposit and green finance loan growth, implementing sustainability risk frameworks, and ensuring compliance through data analytics. It also involves managing sustainability opportunities, supporting ESG policy development, assessing vendor risks, and following up on action plans. Administrative duties support the broader goal of integrating sustainability into financial operations while ensuring regulatory compliance and ESG growth. The role is at Assistant Manager Level. 

Key Responsibilities:

• Conducting Environmental and Social Risk due diligence (both desk-top and site visit based) for client facility/loan requests
• Staff training and ESG capacity building for business teams
• Deposit growth from opportunities identified
• Green Finance Loan Growth
• Effective Implementation of Sustainability Risk Management Framework and Procedures in EBKL
• Supporting data and analytics on Environmental and Social Risk Management for compliance, internal and external reporting.
• Sustainability opportunities Management – Identify and manage opportunities identified during assessment process.
• Contributing to the wider organizational ESG policy, procedures and tool development and implementation
• Support supply chain with vendor E&S risk assessments during onboarding
• Follow up on closure of E&S action plans from client and vendor assessments
• General Administrative duties

Qualifications and Experience

• Bachelor’s degree in a related discipline – environment/social sciences
• Master’s degree added advantage
• Sustainability & Climate Risk Specialist- Global Association of Risk Professionals (GARP) added advantage
• ESG Specialization – Corporate Finance Institute (CFI)
• Nature-Based solutions for Disaster and Climate Resilience – UNEP
• 3-4 years of banking experience and 3years in a similar role.

Key Skills and Competencies: 

• Environmental & Social Risk Assessment – Conducting due diligence, site visits, and compliance evaluations.
• ESG & Sustainability Expertise – Understanding sustainability frameworks, green finance, and climate-related risks.
• Financial Analysis & Mobilization – Identifying opportunities for deposit growth and new client engagement.
• Regulatory & Compliance Knowledge – Ensuring adherence to environmental, social, and financial regulations.
• Data & Analytics Proficiency – Managing sustainability reporting and tracking ESG performance.
• Stakeholder Engagement – Collaborating with clients, vendors, and internal teams to drive ESG initiatives.
• Training & Capacity Building – Educating staff on sustainability principles and risk management.
• Project & Action Plan Management – Following up on ESG-related action plans for clients and vendors.
• Policy & Framework Implementation – Contributing to ESG policy development and sustainability strategies.
• Administrative & Organizational Skills – Managing documentation, reporting, and operational tasks efficiently.

Read More & Apply

Head of Corporate Credit Origination at Equity Bank Kenya

Head of Corporate Credit Origination

 THE ROLE PURPOSE

Head of Corporate Credit Origination is accountable for end-to-end corporate portfolio management and serves as custodian of the Bank’s corporate credit origination operations. It is responsible for strategic leadership and disciplined risk stewardship to preserve and enhance the Bank’s risk capital and long-term financial sustainability in line with corporate goals and objectives. It provides leadership to corporate origination across all segments i.e., Public Service Institutions (PSI), SME & Corporate).

 The role holder works closely with key stakeholders from origination through monitoring, playing a critical role in value- adding deal structuring from a credit and policy perspective while actively managing a defined portfolio to drive sustainable    revenue growth. The role leads the training, mentorship and development of corporate credit origination staff to support loan and borrower pillar growth and contributes meaningfully to cross-selling initiatives across the Bank’s product suite.

The KEY responsibilities 

Credit Origination & Risk Underwriting

• Provide strategic leadership in the origination, assessment and structuring of credit facilities that align client needs with the approved risk appetite.
• Drive the acquisition and execution of new credit opportunities to deliver balance sheet growth and net interest income (NII) targets.
•  Ensure quality credit underwriting and structuring that supports sustainable revenue growth, optimal risk-adjusted returns and portfolio resilience.
• Champion sound credit decision-making that accelerates deal execution, enhances client responsiveness and upholds the Bank’s credit standards.
• Account for the delivery of agreed financial performance metrics including volume growth, profitability and risk-adjusted returns.

Portfolio Risk Management

• Maintain a healthy and sustainable corporate credit portfolio within approved risk appetite and CBK prudential guidelines.
• Monitor Portfolio at Risk (PAR), early delinquency trends and credit rating migrations.
• Ensure robust covenant monitoring, excess management and timely intervention on deteriorating accounts.
•  Uphold a strong control environment through regular portfolio reviews and accurate risk reporting.

Regulatory Compliance & Governance

•  Ensure full compliance with Central Bank of Kenya (CBK) regulations, the Banking Act and internal credit policies.
• Ensure adherence to AML/CFT, KYC and sanctions requirements throughout the credit origination process.
•  Support internal and external audits and ensure timely closure of audit findings related to credit origination.
• Maintain high standards of documentation, security perfection and governance discipline

Strategic Business Development

• Identify and develop bankable credit opportunities aligned with sector strategies and market trends.
• Provide thought leadership on key sectors within the Kenyan economy e.g. manufacturing, trade, agribusiness, energy, infrastructure etc.
•  Support syndications, structured finance and complex transactions in collaboration with internal and external stakeholders.

Relationship Management

•  Partner closely with relationship managers to deepen client relationships and unlock incremental value across existing portfolios.
•  Drive improvements in Credit Client Net Promoter Score (NPS) by accelerating turnaround times and delivering responsive and predictable credit processes.
• Support customer engagement through joint client visits and targeted relationships’ enhancing initiatives to strengthen loyalty.

Cost, Productivity & Performance Management

•  Deliver corporate credit origination outcomes within approved cost and efficiency targets.
•  Optimize resource allocation, workload management and productivity across the credit origination team.
• Contribute to the remediation, restructuring and recovery of stressed and non-performing accounts.

Stakeholder Management

• Partner with front-office, product, risk and operations teams to streamline end-to-end credit processes and materially improve deal turnaround times.
•  Lead initiatives to enhance credit workflow management, TAT measurement and execution discipline across the credit lifecycle.
•  Foster strong cross-functional collaboration to enable efficient, high-quality credit delivery that supports business growth objectives.
•  Provide strong leadership, coaching and performance management to the Credit Origination team and team leaders, building capability, accountability and succession depth.

CORE ACCOUNTABILITIES AND DELIVERABLES  

•  Corporate credit book growth and new origination volumes
• Net Interest Income (NII) and fee income generated
• Portfolio at Risk (PAR) and NPL ratios on newly originated facilities
• Risk-adjusted returns (RAROC)
• Credit approval and deal turnaround times (TAT)
• Regulatory and policy compliance metrics
• Client satisfaction / Credit Client NPS 

COMPLEXITY EXPECTED IN THE ROLE(EG. multiple countries, cross-functional responsibilities, delivering through other third parties, EG.)  

•  Balancing Growth with Risk Discipline.
• Managing Complex, Large-Ticket Transactions
•  Regulatory and Governance Intensity
• Turnaround Time vs. Control Tension
• Portfolio Quality in a Dynamic Economic Environment

Key Technical SKILLS & leadership competencies 

• Corporate Credit Origination & Structuring
•  Credit Risk Assessment & Underwriting
• Financial Analysis & Modeling
• Regulatory & Compliance Knowledge
• Portfolio Management & Credit Monitoring
• Deal Negotiation & Documentation
• Relationship & Stakeholder Management
• Strategic Business Development
• Pricing, Profitability & Capital Management
• Systems, Data & Reporting

Qualifications

 Academic qualifications and certifications  

• Bachelor’s degree in business related field from a recognized institution
• Master’s Degree is an added advantage.
•  Chartered Financial Analyst (CFA)
• Certified Public Accountant (CPA–K / CPA)
• Association of Chartered Certified Accountants (ACCA)
• Financial Risk Manager (FRM

Read More & Apply

Relationship Manager – Credit at Equity Bank Kenya

Job Purpose:

The Holder of the role shall oversee Credit Risk Underwriting duties within the branch. The Branch Credit Manager is responsible for overseeing the credit operations within the branch, ensuring the effective management of credit risk, and maintaining the quality of the loan portfolio. This role involves evaluating loan applications, making credit decisions, and ensuring compliance with the bank’s credit policies and procedures.

Key Responsibilities 

• In charge of Credit underwriting process and chair of the Branch Credit Committee (B.C.C).
• Responsible for all credit reports such as PAR analysis, Portfolio distribution. reports, monthly credit reports, and any other information required by the Branch Manager.
• Co-ordinate perfection process from branch through head office and legal Department.
• Monitor adherence to the Bank SLA with various stakeholders along the credit process.
• Enforce compliance to all credit policies and procedures and other regulatory Policies at the branch.
• Overseeing proper customer records and documents management in the branch.
• Verification of branch system transactions relating to credit activities.
• Proactively support the Relationship Manager – Business in managing portfolio quality and minimize delinquency.
• Credit Evaluation: Assess and evaluate loan applications to determine creditworthiness and risk.
• Decision Making: Approve or recommend credit decisions within delegated authority limits.
• Customer Service: Provide excellent customer service by addressing client inquiries and resolving credit-related issues.
• Reporting: Prepare and present credit reports and analysis to senior management.
• Training: Provide training and guidance to branch staff on credit policies and procedures.
• Liaison person between the branch and regional office credit function.
• Perform any other duties as assigned from time to time.

Qualifications, Experience & Competencies

• Bachelors’ Degree in a finance or related field.
• At least 8 years of relevant working experience, with 3 of these having been in a Credit admin role.
• Thorough understanding of the Bank’s Lending strategy across various segments/sectors.
• Proven Credit Risk Management track supported by good underwriting skills.
• In-depth understanding of credit risk assessment, loan processing, and regulatory requirements.
• Relevant certifications in credit management or banking are a plus.

Read More & Apply

Group Head: Identity & Access Management (IAM) at Equity Bank Kenya

Job Purpose:

The Group Head – Identity & Access Management (IAM) is responsible for steering Equity Group’s established IAM framework across all subsidiaries in East Africa. This executive role safeguards secure, efficient, and compliant user access to banking systems and digital services while enabling the Group’s digital transformation. This role directs strategy and oversees operations for Identity Governance & Administration (IGA), Privileged Access Management (PAM), end-to-end user-lifecycle automation, access recertification, and the secure integration of identity services across Equity Group’s banking and non-banking subsidiary operations.

THE KEY RESPONSIBILITIES

• Refine and execute the Group-wide IAM strategy and roadmap, aligning with business objectives, regulatory frameworks, and the Group’s cybersecurity strategy.
• Ensure IAM and PAM remain critical business enablers while reducing risk and maintaining regulatory compliance.
• Lead a multi-country IAM structure, managing cross-border teams, vendors, and system integrators.
• Present regular updates to executive committees, boards, and regulators on IAM posture, risks, and performance.
• Oversee the end-to-end Joiner-Mover-Leaver lifecycle across all entities, ensuring automated provisioning, seamless role transitions, and timely de-provisioning.
• Integrate IAM controls with HR systems, core banking platforms, Active Directory, cloud services, and third-party fintech partners to deliver automated identity workflows.
• Maintain role catalogues, entitlement matrices, and Segregation of Duties (SoD) frameworks while driving high levels of automation to reduce manual errors.
• Own the configuration, customization, and scaling of the Group’s IGA platform.
• Prioritize onboarding of critical applications (core banking, payments, SWIFT, treasury, internet banking, HR/ERP, SaaS) into the IGA platform.
• Implement role-based access control (RBAC) and least privilege policies across all systems and deliver executive dashboards on users, entitlements, SoD conflicts, and exceptions.
• Define and lead the Group PAM strategy to secure administrator, root, and other privileged accounts.
• Deploy, configure, and manage PAM tools, ensuring central control and password vaulting/rotation for all privileged credentials.
• Implement Just-in-Time (JIT) provisioning and privileged session monitoring to minimize standing privilege and improve auditability.
• Conduct periodic access recertification campaigns and standardize review processes for managers, role owners, and application owners.
• Ensure compliance with diverse regulations, including central bank guidelines, GDPR, PCI-DSS, ISO 27001, and local data-protection laws across all operating countries.
• Maintain audit-ready documentation and provide evidence to internal/external auditors, remediating findings promptly.
• Operate centralized access request and approval processes for employees, contractors, and third parties with self-service portals and automated approval workflows.
• Enforce least privilege and SoD controls across on-premises, cloud, and fintech partner ecosystems.
• Manage a dedicated team to ensure all access requests are fulfilled within agreed SLAs.
• Define and maintain IAM and PAM policies, standards, and control requirements.
• Integrate IAM risk scoring into the Group’s enterprise cyber-risk framework.
• Partner with enterprise risk, cybersecurity, compliance, and internal audit to manage IAM risk holistically.
• Continuously monitor global IAM trends to embed modern practices such as Zero Trust and cloud-native IAM.

CORE ACCOUNTABILITIES AND DELIVERABLES  

• IAM Strategy & Governance: Develop and implement the Group-wide Identity and Access Management strategy, policies, and standards.
• Operational Oversight: Lead IAM operations across all subsidiaries, including user provisioning, role management, and access certification.
• Cross-Functional Leadership: Partner with IT, security, risk, compliance, and business units to ensure secure and efficient access management.
• Third-Party & Vendor Management: Oversee IAM solution providers, ensuring effective service delivery and integration with internal processes.
• Risk & Compliance: Ensure IAM practices meet regulatory, audit, and cybersecurity requirements while mitigating identity-related risks.
• Reporting & Continuous Improvement: Provide regular updates to executive leadership and drive enhancements to IAM capabilities, tools, and processes.
• COMPLEXITY EXPECTED IN THE ROLE ( EG, MULTIPLE COUNTRIES, CROSS-FUNCTIONAL RESPONSIBILITIES, DELIVERING THROUGH OTHER THIRD PARTIES, EG..)  
• The Senior Manager: Identity Governance & Administration operates in a complex, fast-paced, and highly regulated environment spanning multiple countries within East and Central Africa. The role requires a deep understanding of identity risk management, regulatory compliance, and cybersecurity governance principles, applied across a diverse set of business units, IT landscapes, and user populations.

Key complexity factors include:

• Group-Wide Scope: Oversight across multiple subsidiaries and business functions with varying risk profiles and regulatory requirements.
• Cross-Functional Coordination: Requires extensive collaboration with Technology, HR, Audit, Risk, Compliance, and Business Leadership to ensure identity governance standards are consistently implemented and adhered to.
• Multi-System Integration: IGA processes must be tightly integrated with various source-of-truth systems (e.g., HRMS, AD, ERP, Core Banking), each with unique data models and workflows.
• Regulatory Requirements: Must proactively manage compliance with local and international data protection and cybersecurity laws (e.g., Kenya Data Protection Act, GDPR, CBK Guidelines, SOX).
• Dynamic Threat Landscape: Must respond to emerging threats, evolving technologies, and shifting business priorities while maintaining strong identity governance controls.
• Platform Governance: Responsible for overseeing the secure and compliant use of enterprise IGA tools (e.g., SailPoint), including continuous optimization and application onboarding.
• Influence without Authority: Must influence change and enforce governance in areas where direct authority is limited, requiring strong leadership, communication, and negotiation skills.
• With high visibility to Executive Management and the Board, the role is accountable for maintaining the integrity of Equity Group’s control environment and enabling business growth through effective and compliant security governance.

CRITICAL RELATIONSHIPS/STAKEHOLDERS/CONTACTS    

• Internal: Work with GCISO, executive leadership, IT, security, risk, compliance, legal, audit, business process owners, and IAM teams across all subsidiaries.
• External: Engage IAM vendors, technology providers, third-party contractors, auditors, regulators, and industry compliance bodies.

KEY TECHNICAL SKILLS & LEADERSHIP COMPETENCIES 

• Expert in IAM frameworks, tools, access governance, and compliance across multiple subsidiaries.
• Experience in IAM strategy, policy development, vendor management, and system integrations.
• Skilled in data-driven decision-making, reporting, and risk management.
• Strong executive presence, stakeholder management, and cross-functional collaboration.
• Proven ability to drive complex programs, change initiatives, and deliver results. 

Knowledge and Experience:

• Bachelor’s degree in computer science, Information Security, or related field; Master’s preferred.
• Certifications: CISSP, CRISC, CCSP
• 12+ years of information-security experience, with at least 5 years leading enterprise IAM programs in banking, financial services, or similarly regulated industries.
• Hands-on expertise with leading IGA platforms (e.g., SailPoint, Saviynt, Oracle), including proven experience in SailPoint integration, customization, and application onboarding, as well as PAM tools (e.g., CyberArk, Beyond Trust, Delinea).
• Strong understanding of RBAC/ABAC/SoD models and identity federation protocols (SAML, OAuth, OIDC).
• Deep knowledge of compliance frameworks such as PCI-DSS, ISO 27001, SOX, GDPR, and regional financial-sector regulatory requirements.
• Demonstrated success managing multi-country IAM implementations and working with diverse regulatory bodies.

Read More & Apply

Procurement Officer at Equity Bank Kenya

Job Purpose

To support the Supply Chain Category Manager in delivery of agreed objectives in line with the Bank strategy to maximize efficiency and effectiveness of department in responding to IT procurement needsand in implementing the procurement strategy to deliver value to internal clients by optimizing costs throughout the product life cycle and proactive supplier management.

The Assistant Procurement Category Manager-IT will work with cross functional teams drawn from the business to develop, implement and manage information Technology category in ensuring the delivery of assurance of supply, quality, service, competitive cost and incremental savings as desired by the business.

Key Responsibilities.

Category Governance:

• Conduct regular strategic reviews to assess whether the category is aligned with market trends and business objectives.
• Promote diversity and inclusion by ensuring a broad mix of suppliers in the category.
• Leverage technology and data analytics to optimize category decision-making and performance.
• Provide training to team members on category governance best practices and compliance to ensure consistency.

Financials Management:

• Develop scenario-based financial models to prepare for different market conditions or unexpected financial challenges.
• Implement strategies to mitigate financial risks, including hedging, diversifying revenue streams, or adjusting pricing structures.
• Evaluate the efficiency of capital investments to ensure maximum return on investment and reduced wastage.
• Prioritize spending based on value creation and long-term sustainability rather than short-term costs.

Contracts Management:

• Regularly review and update contract clauses to reflect evolving business needs, legal changes, or market conditions.
• Develop effective strategies for negotiating contract renewals that maximize value and minimize risk.
• Conduct periodic performance audits to assess contract compliance and identify opportunities for improvements.
• Work closely with legal departments to ensure contracts are legally sound and minimize potential disputes.

Reporting/Internal Processes:

• Implement automation tools for reporting and internal processes to reduce manual errors and improve efficiency.
• Introduce real-time analytics to provide up-to-date insights and enable more agile decision-making.
• Establish a strong internal audit function to ensure process integrity and regulatory compliance.
• Introduce a formal feedback mechanism to gather input on internal processes, allowing for continuous improvement.

Stakeholder Engagement (Supply performance; Customer satisfaction):

• Implement customer loyalty programs to reward repeat customers and foster stronger relationships.
• Develop proactive communication plans to keep stakeholders informed about any issues, changes, or improvements.
• Conduct regular supplier performance reviews to assess their alignment with company standards and objectives.
• Create and track customer-centric performance metrics that go beyond satisfaction, such as Net Promoter Score (NPS).

Learning and Growth:

• Encourage cross-training between departments to enhance employees’ versatility and promote a collaborative culture.
• Build a central knowledge repository to store lessons learned, best practices, and technical expertise for easy access.
• Implement succession planning strategies to identify and develop high-potential employees for key roles.

Qualifications & Experience

• A university degree in Supply Chain or business-related field.
• Professional Qualification: Member of KISM/ CIPS.
• Desired work experience: At least one (1) year experience in a similar role in medium or large size organization.

Read More & Apply

Regional Relationship Manager – SME (North Eastern)  at Equity Bank Limited

Job Purpose:

The role holder will lead the business banking segment and drive development initiatives aligned with the region’s overarching strategy. They will be accountable for achieving strategic business development targets and cultivating strong relationships with key stakeholders to support the Bank’s long-term goals. As a proactive member of the Bank’s leadership team, they will contribute to the formulation of strategic plans—spanning long, medium, and short-term objectives—aimed at advancing both the Bank’s and departmental success. They will effectively communicate and align the Bank’s business strategy across all stakeholders, ensuring staff remain motivated and focused on achieving business development objectives.

Job Location: North – Eastern Regional Offices (Eastleigh)

Key Responsibilities

Business Development:

• Develop and implement annual and quarterly financial plans and budgets for the region. 
• Manage borrowing and non-borrowing customers in the region to boost customer loyalty, reduce risk of loss, and drive business growth.
• Regularly assess and adjust strategic initiatives within the region/segments to ensure effective outcomes.
• Lead and direct efforts within the segments to grow the business and achieve set targets in optimal proportions.
• Cultivate and strengthen relationships with both existing and potential customers, identifying and sharing market opportunities and insights to guide business and product development.
• Lead and conduct regular business visits to bank clients, prospects, and branch/affiliates to foster relationships and drive growth.
• Maintain a sustainable, profitable, and high-quality balance sheet by managing key financial metrics.
• Enforce cost optimization strategies to maximize resource efficiency and minimize expenses.
• Continuously evaluate and enhance customer value propositions for different customer segments.

Market & Customer Service:

• Collaborate with regional business stakeholders to develop and implement sales initiatives.
• Continuously gather and analyze market intelligence to identify new markets, customer trends, regional government directives, and policy changes.
• Represent and promote the Bank as its brand ambassador in all interactions.
• Contribute to the development and execution of strategies that strengthen and position the Equity brand within target markets.
• Coordinate and lead business banking marketing initiatives to drive awareness and engagement.
• Initiate, build, and sustain strategic business partnerships to support long-term growth.
• Position Equity Bank Kenya as the preferred banking choice in the market.
• Ensure strict adherence to the Bank’s customer service standards and policies.
• Drive market share growth in alignment with strategic goals, ensuring profitability, ethical practices, and sustainability.

Audit Risk & Compliance:

• Ensure the loan book quality across various segments within the region meets established standards.
• Actively participate in the Regional Credit Committee in accordance with policy guidelines.
• Enforce adherence to policies and procedures set by regulatory authorities, Equity Bank, and other stakeholders.
• Develop and implement effective Business Continuity Plans for each segment.
• Drive improvements in audit and risk ratings for the region, ensuring they remain within set thresholds based on key performance indicators.
• Communicate and clearly articulate the Bank’s risk and control environment to unit staff, ensuring a strong understanding and adherence.

People Management:

• Leverage existing competencies and create new ones to secure a competitive advantage.
• Ensure the recruitment and retention of skilled human resources to deliver exceptional service, achieve targets, and optimize business efficiency.
• Manage succession planning at the segment level, ensuring competent successors are in place for key positions to ensure business continuity and effective cost management.
• Mentor and coach staff to build their capacity and enhance performance in their assigned roles.
• Provide career guidance, offer learning opportunities, and assign tasks that support engagement and career development.
• Foster a positive work environment by maintaining high morale and keeping staff motivated across the region.
• Set clear performance expectations and conduct timely performance evaluations to maintain high performance standards.
• Conduct weekly performance review meetings with Business Banking officers in the region to monitor progress and address concerns.
• Drive regional staff growth and development by identifying talent and aligning them with appropriate opportunities.
• Identify staffing gaps and advise the Regional RM Business on the optimal deployment of staff across branches.
• Ensure compliance with HR policies in the management of employees.

Performance & Reporting:

• Optimize the Bank’s Management Information System to effectively manage staff performance.
• Ensure the proper segmentation of the Bank’s client database and implement targeted marketing strategies across various business segments.
• Submit relevant and timely reports to key stakeholders to support informed decision-making.
• Perform any additional duties as assigned by the line manager.

Qualifications and Experiences

• Bachelor’s degree in business administration, finance, or a related field. 
• At least eight (8) years of experience in commercial credit, financial analysis, or banking, four (4) years of which must be as a Business Client Advisor or similar role.

Key Competencies & Skills

• Strong understanding of organizational effectiveness and operations management.
• Proven experience in budgeting, forecasting, and financial planning.
• Exceptional leadership and management abilities.
• Skilled in developing, implementing, and reviewing policies and procedures.
• Expertise in overseeing budgeting, reporting, planning, and auditing processes.
• In-depth knowledge of relevant legal and regulatory requirements.
• Proficient in identifying and addressing challenges and opportunities for the company.
• Excellent communication skills, both written and verbal.
• Outstanding organizational and time-management abilities.

Read More & Apply

Valuer – Credit Administration – Compliance & Documentation at Equity Bank Limited

Job Purpose:  

This role is responsible for supporting sound credit decisions and effective risk management by reviewing and validating valuation reports, coordinating and conducting property and collateral inspections and ensuring full compliance with approved valuation methodologies, internal credit policies and applicable regulatory requirements. Ensures accuracy, completeness and timely documentation to mitigate credit risk and support audit and governance standards.

Key Responsibilities

Valuation Review and Advisory

• Review valuation reports for accuracy and completeness.
• Interpret valuation findings and provide guidance to credit teams and management.
• Ensure compliance with valuation instructions and internal policies.

Valuation & Inspection

• Conduct property valuations and desktop reviews for expired valuations.
• Perform property inspections and market research to determine fair market value.
• Prepare detailed valuation reports aligned with regulatory standards.

Methodology and Regulatory Monitoring

•  Ensure use of appropriate valuation methodologies.
•  Monitor market trends and update valuation practices accordingly.

Customer Service

• Adhere to turnaround times (TAT) and service-level agreements (SLAs).
• Deliver timely, accurate valuations that meet client expectations.

Audit & Compliance

• Maintain valuation records for audit and compliance purposes.
• Ensure valuations comply with internal and external regulations. 

Process Improvement &Training

• Recommend process enhancements for efficiency and accuracy.
• Support staff training on valuation standards and best practices.

Qualifications and Experience: 

• Bachelor’s degree in real estate, Land Economics, Property Valuation from a university recognized in Kenya. 
• Postgraduate Diploma or Master’s in Property Valuation, Real Estate, Finance, or Risk Management (preferred) from a university recognized in Kenya 
• Minimum 5 years’ experience in valuation. 
• Registered Valuer with Valuers Registration Board (VRB)  
• Full member of the Institution of Surveyors of Kenya (ISK), in good standing   

Key Competencies and Skills

• Strong Analytical and Problem-solving skills. 
• Attention to Detail and Accuracy 
• Excellent Communication and Presentation skills 
• Excellent Negotiation and Interpersonal skills. 
• Time Management and Ability to meet strict deadlines. 
• Demonstrates Professional Integrity and Ethical Standards 
• Strong understanding of valuation methodologies 
• Knowledge of Bank’s policies, Credit processes, and Collateral documentation. 

Read More & Apply

Relationship Officer – Pamoja Banking at Equity Bank Limited

The Relationship Officer Credit – Pamoja Banking sector will support the business to achieve its objectives at the branch level. He/she is responsible for all group lending activities at the branch level.

The Relationship Officer Credit – Pamoja Banking sector will report to Branch Business Growth & Development Manager. He /She will manage and coordinate all the group’s activities / operations under him/her to ensure Sector goals (Growth and Quality) and objectives are achieved.

 Job Purpose:

Reporting to the Relationship Manager Business, the Relationship Officer- Pamoja Banking has the responsibility to manage and coordinate all the groups under him/her to ensure the bank’s goals and objectives are achieved.

Job Responsibilities:

Stakeholder Engagement and Outreach:

• Hold consultative meetings with stakeholders (e.g., Chiefs, market opinion leaders) to arrange meetings with potential clients (groups).
• Prepare keynote messages for forums to promote the Pamoja banking value proposition.
• Manage inquiries on Pamoja banking at the branch and in the marketplace.

Group Onboarding and Training:

• Identify and select qualifying groups from the market. 
• Support groups in registering with relevant government offices and obtaining KYC documents for account opening.
• Set up group structures, maintain records, and train group officials. o Conduct pre-registration and post-registration training for groups.
• Deliver training to group members at their convenience.

Deposit Mobilization and Documentation:

• Enforce weekly savings contributions and ensure proper documentation at the group level (e.g., treasurer’s ledger, group minutes, passbooks).
• Mobilize deposits through weekly savings collections.

Loan Processing and Compliance:

• Conduct business and home visits to verify borrowers’ ability to pay, collect financial information, and confirm securities pledged.
• Compile credit proposals for discussion at the Branch Credit Committee (BCC) and present group client requests for approval
• Onboard groups and group members in the IGLS system and generate relevant reports. 
• Initiate group loan requests and manage end-of-day postings in the IGLS system.
• Perform data cleanup of exited and dormant customers from the IGLS system.
• Ensure compliance with credit policies and train branch staff on any amendments in the Pamoja banking product offering.

Portfolio and Relationship Management: 

• Manage and maintain the quality of the loan book through post-disbursement visits, weekly collection of savings and loan payments, and enforcing co-guarantee mechanisms in groups.
• Establish working group structures and enforce the five pillars of stable groups.
• Ensure timely loan approval and disbursement within SLAs. 

Customer Recruitment and Segment Growth:

• Recruit new-to-bank customers and actualize segment partnership objectives to align with sector growth objectives.

Qualifications and Experience: 

• University degree in a Business-Related Course, Education, Social Sciences or Diploma in business related course.
• Overall C+ in KCSE and C+ in mathematics 
• 2-3 Years’ experience
• Sales experience is an added advantage.
• Experience in micro finance industry is an added advantage.
• Experienced in project management; Monitoring and evaluation is an added advantage.
• Computer literacy with high command in Microsoft suite.

Key Skills and Competencies:

• Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness.
• Excellent business relationship management skills and business closure techniques.
• Ability to develop, plan, execute and implement according to laid business strategies.
• Excellent interpersonal skills and demonstrated conflicts resolution skills.
• Strong training /coaching skills
• Strong communication, presentation, and negotiation skills
• Strong analytical and problem-solving skills

Read More & Apply

Manager Revenue Assurance – Finserve at Equity Bank Limited

Job purpose:

Lead in implementing and managing a fully functional revenue assurance function in Finserve providing a comprehensive revenue assurance for all business functions to seal any revenue leakage loophole and maximize revenue generating opportunities.

Key Duties and responsibilities:

• To support and deliver in the execution of the cost and revenue assurance for all products and services of the various business lines under Finserve.
• Management of over, under and incorrect charging issues of clients products/services across all systems
• Guide against revenue loss: Identify issues and areas of potential revenue leakage and exposure, determine root causes, design and recommend changes to operational business processes and systems to minimize the risk and potential exposure to revenue leakage.
• Avert revenue leakage and facilitate proper billing & invoicing: Periodic reconciliation of all revenue streams including customer acquisition and retention initiatives, inventory optimization, product and service utilization as well as business and contracts retirement.
• To improve work process and procedures: Monitor, review and take corrective actions or observations made by consultants, auditors ,or external/internal reviews on control weaknesses in the revenue assurance process
• Production and analysis of end to end reconciliations from source, through  to billing and ensuring that all events are received and processed in a timely, complete and accurate manner
• To develop, improve and support automation and efficiency of all required business processes and revenue assurance models for all products and services related to all revenue streams

• To provide a comprehensive revenue risk analysis to drive internal improvements through prioritization of tasks or resolution activity to mitigate risks across business forums
• Work with all product owners to ensure controls are in place to support the lead to cash process for all revenue streams
• Reporting: Provide management reports, on achievements, issues, challenges, opportunities, and recommendations on areas of improvement on revenue assurance.
• To provide feedback and analysis to the cost and commercial teams regarding variances and potential impact to the P&L.

Key Critical Competencies

• Understanding of relational database structures, data manipulation and data extraction methodologies
• Proven leadership skills for high performance results
• Big data extraction, mining and analysis
• Understanding of charging principles, tariffs model interconnect and roaming billing processes
• Ability to work within a team of professionals, guiding and coordinating towards achieving common objectives as well as organize and facilitate brainstorming sessions
• Ability to see the ‘big picture’ and adapt accordingly
• Ability to review financial results of a telco operation
• Ability to communicate effectively using both verbal and written communication channels
• Ability to build and lead a highly motivated team with diverse professional orientation

Qualifications:

• A degree in Finance, Statistics, Accounting, Economics, Commerce, or related field
• Advanced qualifications in relevant fields will be an added advantage
• Advanced knowledge of Ms suites and other relevant analytical tools
• Knowledge in the below systems would be an added advantage:
• Structured Query Language (SQL)
• Oracle systems and database
• Oracle analysis
• Power BI
• Telecoms Switch, IN and other billing systems
• CPA/ACCA/CFA qualifications is a MUST 

Experience:

• 5 years in a similar capacity and/or experience in revenue assurance or billing processes with demonstrated ability to document such processes
• 3 years of experience in leading cross-functional teams
• Experience in the telecommunications industry preferred

Read More & Apply

Treasury Business Analyst at Equity Bank Limited

Treasury Business Analyst

Role Purpose

As a Treasury Business Analyst, you will support the execution of the Group Treasury strategy and drive efficiency across Group Treasury functions. The role focuses on market research, data analysis, business requirements gathering, insight generation, and reporting to inform strategic decision-making. You will support treasury strategy execution, manage commercial and change initiatives, track closure of risk, governance, and audit issues, and drive process improvements that enhance staff experience, financial performance, and achievement of Group Treasury objectives.
The role acts as a critical bridge between Treasury, Finance, Technology, and other internal stakeholders.

Key Responsibilities

Business Requirements & Analysis

• Collaborate with Country Treasurers, Sector and Segment Heads, Product Teams, Finance, IT, and Operations to gather, analyze, and document business requirements for new products, process improvements, and digital solutions.

Reporting & Performance Tracking

• Develop detailed management reports, dashboards, and presentations covering financial performance, revenue growth, balance sheet structure, pricing, and key performance indicators for senior management and governance forums.

Data & Balance Sheet Analysis

• Analyze financial and operational data to identify trends, portfolio risks, product usage patterns, and cross-selling opportunities that support Treasury strategies and informed business decisions.

Project Management Support

• Support planning, execution, coordination, and reporting of commercial and treasury-related projects in collaboration with relevant stakeholders.

Issue, Risk & Governance Management

• Track, monitor, and support closure of audit findings, operational risks, governance issues, portfolio quality concerns, and customer experience matters within agreed timelines.

Operational Efficiency & Process Improvement

• Identify, design, and support implementation of initiatives that improve efficiency, automation, workflows, and effectiveness within Group Treasury operations.

Market & Business Research

• Conduct in-depth research on treasury target operating models, industry trends, competitive landscape, and regulatory developments to generate actionable insights for business growth.

Strategy Execution

• Coordinate and support delivery of Group Treasury KPIs and strategic initiatives.

Core Accountabilities & Deliverables

• Deliver comprehensive business requirement documents, process maps, and functional specifications for Group Treasury initiatives.
• Produce accurate, timely dashboards, performance reports, and executive-ready presentations for senior management and governance committees.
• Facilitate closure of Group Treasury audit findings, operational risks, and governance issues.
• Coordinate implementation of automation and workflow improvements to reduce manual processes and enhance operational efficiency.
• Maintain strong stakeholder relationships to ensure smooth execution of Treasury projects.
• Ensure compliance with Group Treasury policies, regulatory requirements, and internal control frameworks.
• Support effective execution of the Group Treasury strategy.

Qualifications

Experience Requirements

• Minimum of five (5) years’ experience in business analysis, preferably within banking or financial services.
• Experience in multi-country or multi-subsidiary environments is an added advantage.
• Exposure to Treasury, risk management, finance transformation, or systems implementation projects is desirable.
• Demonstrated ability to support strategic initiatives, analyze complex data, and generate actionable insights.

Academic & Professional Qualifications

• Bachelor’s degree in Business, Finance, Economics, Statistics, or a related field.
• Professional certifications such as CA, CFA, CIMA-CGMA, FRM, ACI, or similar are an added advantage.

Key Technical Skills & Leadership Capabilities

• Strong ability to gather, analyze, and document business requirements and produce high-quality decision-support reports.
• Exposure to project management methodologies and experience supporting product launches, system enhancements, or technology implementations.
• Advanced data analysis skills with strong proficiency in Excel, Power BI, or similar tools, and solid financial modelling capability.
• Excellent PowerPoint skills with the ability to present complex information in clear, executive-ready formats.
• Strong communication, influencing, and stakeholder engagement skills across all organizational levels.
• Collaborative team player with strong problem-solving skills and resilience in fast-paced environments.
• Creative and innovative thinker with strong execution capability.
• Ability to work effectively across different geographies, cultures, and multidisciplinary teams.
• Strong financial analytics, commercial acumen, and ability to translate data into strategic insights.

Read More & Apply

Exciting Career Opportunities

Equity Bank Kenya, one of East Africa’s largest and most impactful financial institutions, is inviting applications from qualified and passionate professionals for multiple career opportunities across different departments.

The bank is recognized for its strong governance, innovation, and mission-driven approach to transforming lives through inclusive and accessible financial services. These vacancies present an excellent opportunity for individuals looking to grow their careers in banking and financial services.

( Click on the blue job title to view full details and apply via the official Equity Bank Careers Portal.)

Job Title	Country	Closing Date	Action
General Manager – Business Process Audits	Kenya	Dec 25, 2025	Apply‌
Group Supply Chain Performance Monitoring And KPI Reporting Manager	Kenya	Dec 25, 2025	Apply‌
Group Supply Chain Risk Governance Manager	Kenya	Dec 25, 2025	Apply‌
Group Supply Chain Governance Frameworks Manager	Kenya	Dec 25, 2025	Apply‌
Developer – Oracle Platforms	Kenya	Dec 25, 2025	Apply‌
Developer – Reconciliations & Settlements	Kenya	Dec 25, 2025	Apply‌
VIP & Events Protection	Kenya	Dec 19, 2025	Apply‌
EquiFarm Assistant Manager- Rwanda	Multiple Locations	Dec 16, 2025	Apply‌
ERP Product Manager	Kenya	Dec 22, 2025	Apply‌
Group Head Business Process Innovation	Kenya	Dec 22, 2025	Apply‌
Senior Product Manager – Enterprise Applications	Kenya	Dec 22, 2025	Apply‌

How to Apply

Interested candidates are encouraged to apply through the official Equity Bank Careers Portal by clicking on the respective job titles above. Ensure you submit your application before the listed deadlines.

Latest Career Opportunities at Equity Bank Limited

• Location: Kenya
• Application Deadline: (21st November 2025)

About Equity Bank

Equity Bank is one of the largest financial institutions in East Africa, committed to transforming lives through inclusive financial services, innovation, and sustainable growth. Working at Equity means joining a purpose-driven organization focused on empowering individuals, businesses, and communities.

Equity Bank Kenya has announced multiple exciting career opportunities for experienced professionals across various departments including IT, Risk Management, and Credit. If you are passionate about innovation, governance, and financial excellence, here’s your chance to join one of Kenya’s leading financial institutions.

(👉 Click on the blue job title to view full details and apply via the official Equity Bank Careers Portal.)

Job Title	County
Group IT Governance Audit & Assurance	Kenya	Nov 21, 2025	Apply‌
IT Governance Analyst	Kenya	Nov 21, 2025	Apply‌
IT Process Controls Compliance Manager	Kenya	Nov 21, 2025	Apply‌
Lead Developer Card Integrations	Kenya	Nov 21, 2025	Apply‌
Senior Manager Credit Risk (Re-advertisement)	Kenya	Nov 21, 2025	Apply‌
Head, Risk Governance (Re-advertisement)	Kenya	Nov 21, 2025	Apply‌
Head of Non-Financial Risk (Re-advertisement)	Kenya	Nov 21, 2025	Apply‌
Head of Financial Risk (Re-advertisement)	Kenya	Dec 21, 2025	Apply

Latest Career Opportunities at Equity Bank Limited

• Location: Kenya
• Application Deadline: (27th Oct – 1st Nov 2025)

About Equity Bank

Equity Bank is one of the largest financial institutions in East Africa, committed to transforming lives through inclusive financial services, innovation, and sustainable growth. Working at Equity means joining a purpose-driven organization focused on empowering individuals, businesses, and communities.

Equity Bank is inviting qualified, dynamic, and passionate professionals to apply for several exciting career opportunities across its departments. Below is a list of the currently open positions.

( Click on the blue job title to view full details and apply via the official Equity Bank Careers Portal.)

Job Title	Country	Location	Action
Data Scientist – Senior Officer	Kenya	Nov 1, 2025	Apply‌
Cyber Security Technical Programs Analyst	Kenya	Oct 31, 2025	Apply‌
Head – Capacity and Demand Management	Kenya	Oct 30, 2025	Apply‌
Business Planning Manager	Kenya	Oct 30, 2025	Apply‌
Head – DR Orchestration & Testing	Kenya	Oct 30, 2025	Apply‌
CX Business Planning Manager	Kenya	Oct 29, 2025	Apply‌
Credit MIS, Portfolio Management and Reporting Manager	Kenya	Oct 27, 2025	Apply‌
EBKL- Merchant Services Manager	Kenya	Oct 27, 2025	Apply

Latest Job Vacancies at Equity Bank – October 2025

• Location: Kenya
• Application Deadline: Various (October 20–23, 2025)

About Equity Bank

Equity Bank is one of the largest financial institutions in East Africa, committed to transforming lives through inclusive financial services, innovation, and sustainable growth. Working at Equity means joining a purpose-driven organization focused on empowering individuals, businesses, and communities.

Equity Bank is inviting qualified, dynamic, and passionate professionals to apply for several exciting career opportunities across its departments. Below is a list of the currently open positions.

( Click on the blue job title to view full details and apply via the official Equity Bank Careers Portal.)

Job Title	Location	Closing date	Action
Credit Training Manager	Kenya	Oct 23, 2025	Apply‌
Finserve & Mobile Money (MoMo) Manager	Kenya	Oct 23, 2025	Apply‌
Finserve Support Agent	Kenya	Oct 23, 2025	Apply‌
Security Control Room Supervisor	Kenya	Oct 23, 2025	Apply‌
Assistant Manager – Physical Security Technical Systems	Kenya	Oct 23, 2025	Apply‌
Relationship Supervisor – SME	Multiple Locations	Oct 22, 2025	Apply‌
Environmental, Social Governance & Reputational Risk Officer	Kenya	Oct 20, 2025	Apply‌
Head of Credit Collections (EBKL)	Kenya	Oct 20, 2025	Apply‌
Talent and Capability Manager	Kenya	Oct 20, 2025	Apply‌

General Manager Blue Economy at Equity Bank Kenya

The role is responsible for driving Equity Bank’s strategic positioning in the Blue Economy by fostering business development, market expansion, and strategic partnerships. This includes collaborating with the Commercial Director and group teams to develop corporate strategies, engaging external stakeholders, and ensuring alignment with the African Recovery and Resilience Plan. The role also involves conducting market intelligence, capacity building, and implementing key performance indicators to track sector growth. Additionally, it supports business sustainability through value offerings, policy compliance, and performance reporting while enhancing customer relationships and brand positioning.

Key Responsibilities 

• Strategy Development
• Collaborate with Commercial Director and Group commercial teams in developing group wide corporate strategy to support the positioning of the bank as a key player in the Blue Economy transformation.
• To develop strategic activities to support banks with links with external stakeholders and partners including Governments and development partners.
• To undertake business development activities including marketing activities to potential and existing customers, value offerings development and customers retention. 
• To Build strategic relationships with customers, potential investors, government agencies, and development partners with a view to positioning the Bank as a key player in the Port Sector.
• Continuously conduct and advise market intelligence to identify new markets’ customer trends, government directives and changes in the policy.
• To develop appropriate training and capacity building programs for continuous improvement of blue economy initiatives in the Port Sector
• Developing materials/ resources suitable to open the opportunities and disseminate to the key internal stakeholders critical to development and implementation of the strategy.
• To ensure alignment and implementation the Blue Economy initiatives to the African Recovery and Resilience Plan.
• To build capacity for key roles in EBKL to appreciate the opportunities in the Blue Economy and support growth & development.
• To develop and position key value offerings   customers and clients in the blue economy sector.  
• To develop and support implementation of appropriate KPIs for relevant regions/ branches to track performance of the Blue Economy sectors.
• To develop and implement performance reporting framework for   the Blue Economy Sector.
• Work collaboratively with Bank subsidiaries supporting business development eg the Foundation, Insurance, technology, Health etc
• To prepare quarterly/annual and other periodic   performance reports for management to ensure groupwide visibility of sector performance.
• Originate, build and sustain strategic business partnerships.
•  Position Equity Bank Kenya as a preferred Bank.
•  Ensure full adherence to the Bank’s customer service chatter.
• Increase market share in line with strategic ambitions and in a profitable, ethical and sustainable manner.
• National Credit Committee as and when required.
• Ensure adherence of policies and procedures from regulatory authorities, Equity bank and other stakeholders.
• Ensure audit and risk rating for the sector and is within set thresholds as per the key performance indicators.
• Submission of reports to key stakeholders to aid in decision making.
• Any other duties may be assigned by the line manager 

Qualifications, Experience

• Master’s degree in business/ economics.
• More than 15 years’ experience in management, strategy development, implementation monitoring and evaluation relevant Blue Economy sectors.
•  Professional qualifications in areas such as Maritime Management, Governance, Sustainability or Finance  

Read More & Apply

Exciting Career Opportunities

Equity Bank is currently hiring talented professionals to join its dynamic team in Kenya. If you’re passionate about innovation, customer experience, and driving financial solutions that make an impact, explore the latest openings and apply before the deadlines.

 Click a blue job title to view the full job description and application details.

Job Title	location		Action
Application support specialist – SWIFT	Kenya	Sep 12, 2025	Apply‌
Channels support specialist – Branch service hub/Newgen	Kenya	Sep 12, 2025	Apply‌
Senior Customer Experience Designer	Kenya	Sep 10, 2025	Apply‌
API PRODUCT OWNER	Kenya	Sep 2, 2025	Apply‌
API TECHNICAL WRITER	Kenya	Sep 2, 2025	Apply‌
Regional Sales Manager – Finserve	Kenya	Sep 8, 2025	Apply‌

Application Support Specialist – SWIFT at Equity Bank Kenya

The Channels support specialist supports the business to achieve its goals and objectives by using effective and efficient practices to achieve strategic objectives and product support to customers. Additional responsibilities will include providing the highest level of service to resolve the customers’ issues and restoring the customer to fully functioning status, while strengthening the customer’s experience. 

Job Responsibilities/ Accountabilities: 

• Document and describe application defects and track those defects to resolution. 
• Manage open tickets resolution times on ticket SLA’s and manage vendor on issues/incidents raised with them for resolution 
• Perform capacity and performance management for Swift Alliance suite of applications and components.  
• Configure, test and deploy newly released fixes into UAT, Pre-prod and subsequent migration to production environments.  
• Tier II support for client facing application issues raised by level 1 support analysts 
• Prepare method of procedure (MOP) documents and training manuals to be used by level 1 engineers to troubleshoot and resolve known issues in Swift Alliance suite of applications and their components.  
• Maintain system uptime on set standards and ensure proper escalation where required 
• Drive efforts to proactively identify application or system issues improving availability and performance. 
• In depth knowledge of code deployments and SDLC processes. 
• Using organization skills maintains personal knowledge of recent environment/software updates to ensure accurate customer communication. 
• In depth knowledge of the updated CSP guidelines and controls under the assessment period. 
• Document application workflows and create the ability to identify issues at different layers within the application architecture. 
• Participates in training programs to continuously improve product knowledge and service skills. 

Qualifications

Key Critical Competencies 

• Business awareness 
• Strong analytical and problem-solving skills 
• Excellent planning skills 
• High personal standards and goal oriented 
• Excellent interpersonal skills 
• Excellent and effective communications skills, both orally and in writing 
• Strong coaching skills 
• Culture sensitivity 

Requirements: 

• Degree in Computer Science, IT, Telecommunications or related qualifications. 
• Knowledge of Swift Alliance suite of applications and their components.  
• Ability to carry out integrations through completion of System Integration Testing and User Acceptance Testing.  
• Ability to work with diverse teams and various stakeholders to accomplish tasks in heterogeneous 24×7 high-availability operations environments, with significant levels of direct customer interaction.  
• Knowledge in UNIX and Linux systems support is a MUST, administration and Linux scripting an added advantage. 
• Solution architecture troubleshooting, performance tuning and problem resolution. 
• Knowledge of HSM management is key. 
• Excellent communications skills, good listener, team player, positive attitude is a must. 
• Ability to win the hearts and mind of the customers. 
• Knowledge of the latest Swift standards ISO20022 
• Ability to work on demand and be quality orientated 
• Available to take part in 24 x 7 support coverage roster 

Read More & Apply

Channels Support Specialist – Branch Service Hub/Newgen at Equity Bank Kenya

The subject matter expert for applications running the enterprise digitization (Branch service hub/Newgen) supports the business to achieve its goals and objectives by using effective and efficient practices to achieve strategic objectives and product support to customers. Additional responsibilities will include providing the highest level of service to resolve the customer’s issue and restoring the customer to fully functioning status, while strengthening the customer. 

Job Responsibilities/ Accountabilities: 

• Ensure availability of assigned applications 24/7  
• Manage open tickets resolution times on ticket SLA’s and manage vendor on issues/incidents raised with them for resolution 
• Document and describe application defects and track those defects to resolution. 
• Perform capacity and performance management for the Branch Service Hub, Newgen applications and its components 
• Support projects delivery within timelines 
• Configure, test and deploy newly released fixes into UAT, Pre-prod and subsequent migration to production environments 
• Level II support for client facing application issues raised by level 1 support analysts 
• Prepare method of procedure (MOP) documents and training manuals to be used by level 1 engineers to troubleshoot and resolve known issues in the Branch Service Hub and its components 
• Maintain system uptime on set standards and ensure proper escalation where required 
• Formulation and validation of SQL scripts for generating business reports 
• Drive efforts to proactively identify application or system issues improving availability and performance 
• In depth knowledge of code deployments and SDLC processes 
• Using organization skills maintains personal knowledge of recent environment/software updates to ensure accurate customer communication 
• Document application workflows, create the ability to identify issues at their different layers within the application architecture 
• Participates in training programs to continuously improve product knowledge and service skills 

Key Critical Competencies 

• Strong business awareness and understanding of organizational needs. 
• Advanced analytical and problem-solving abilities. 
• Excellent planning and organizational skills. 
• Goal-oriented with high personal standards. 
• Strong interpersonal skills with the ability to build effective relationships. 
• Clear and effective communication skills, both verbal and written. 
• Skilled in coaching and mentoring others. 
• Excellent and effective communications skills, both orally and in writing 
• Strong coaching skills 
• Culture sensitivity and adaptable in diverse environments 

Qualifications

Requirements: 

• Degree in Computer Science, IT, Telecommunications or related qualifications. 
• Knowledge of cloud technologies e.g. Microsoft Azure, AWS etc. 
• Ability to carry out integrations through completion of System Integration Testing and User Acceptance Testing.  
• Understanding of branch operations e.g. Account opening, payments 
• Ability to work with diverse teams and various stakeholders to accomplish tasks in heterogeneous 24×7 high-availability operations environments, with significant levels of direct customer interaction  

Read More & Apply

API PRODUCT OWNER – at Equity Bank Kenya

THE ROLE PURPOSE

The API Product Owner leads the development, lifecycle management, and delivery of our API products. This role acts as the bridge between business needs and technical execution, ensuring our API offerings are scalable, reliable, and deliver real value to our partners and customers. The role owner will oversee implementation, manage product backlogs, guide cross-functional squads, and ensure adherence to API governance, release planning, and compatibility standards. 

• KEY responsibilities (DUTIES) 

• Oversee API Product Implementation: Own the end-to-end implementation of API products, from ideation and design to deployment and monitoring. 
• Backlog Management: Maintain and prioritize product backlogs, working closely with delivery squads to ensure timely and high-quality feature releases. 
• Manage Full API Lifecycle: Oversee all phases of the API lifecycle — design, development, testing, deployment, versioning, support, optimization, and retirement. 
• Plan Releases: Develop and execute API release plans, including internal testing, beta testing with early adopters, and phased general availability rollouts. 
• Optimize APIs: Continuously evaluate API performance, usability, and adoption, identifying areas for improvement and optimization. 
• Ensure Backward Compatibility: Define and enforce policies for backward compatibility to ensure a smooth developer experience and minimize service disruption. 
• Manage API Deprecation: Establish and execute structured deprecation and sunsetting plans, including clear customer communication, support timelines, and migration paths. 
• Developer Experience Support: Work closely with technical writers and developer relations to ensure API documentation, tutorials, and support content are accurate and developer friendly. 
• Analytics & Reporting: Track API usage metrics, customer feedback, and incident reports to inform product decisions and continuous improvement.

Qualifications

Experience: 

• 5+ years in software development, systems integration, or API-focused roles. 
• Minimum 2–3 years of experience in a product owner or product management role, preferably with API platforms or digital products. 
• Demonstrated experience in managing cross-functional agile squads and backlogs. 

• Education:  Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.  

Technical Skills: 

• Strong understanding of RESTful API design, OpenAPI/Swagger specs, API gateways, and developer ecosystems. 

• Familiarity with CI/CD, DevOps practices, microservices architecture, and cloud-native platforms (e.g., AWS, Azure, GCP). 

• Experience with API lifecycle tools like Postman, Apigee, Kong,WSO2, Mulesoft, or similar. 

• Product & Agile Skills: 

• Proven track record in translating business needs into technical requirements and managing a product backlog. 

• Skilled in Agile/Scrum methodologies, user story writing, and iterative product delivery. 

• Strong analytical, prioritization, and stakeholder management capabilities. 

Preferred Qualifications: 

• Experience working with internal and external developer communities. 

• Exposure to monetization strategies and API economy business models. 

Read More & Apply

API Technical Writer at Equity Bank Kenya

ROLE PURPOSE

• API Technical Writer leads the creation and maintenance of high-quality API documentation and developer resources. He/she works closely with product managers and developers to ensure our API documentation is clear, accurate, and helpful to external and internal users. The role owner shall maintain a passion for simplifying complex technical concepts for a diverse developer audience.

Responsibilities (DUTIES) 

• Maintain Up-to-Date API Documentation: Continuously review and update API reference documentation, ensuring it reflects the latest functionality, use cases, and versioning. 
• Manage and Enhance the API Developer Portal: Administer the developer portal to ensure all technical content, guides, and resources are current. Devise and implement innovative ways to enhance the overall developer experience. 
• Customer Communication: Communicate with customers on new releases, deprecation notices, and API migration plans, ensuring a smooth and transparent adoption process. 
• Release Notes Management: Prepare and publish detailed release notes for new API versions, feature enhancements, bug fixes, and deprecations. 
• Engage in Developer Support Forums: Monitor, respond to, and escalate developer queries across community forums, contributing to a positive developer experience. 
• API Product Documentation & Catalog: Create and manage comprehensive API product documentation, including product overviews, architecture diagrams, integration workflows, and catalogs. 
• User Guides & Quick References: Write and maintain user-centric guides and quick reference materials to assist developers in adopting and integrating APIs effectively. 
• Create Tutorials, FAQs, and Walkthroughs: Develop step-by-step tutorials, code samples, FAQ sections, and walkthroughs tailored to different developer personas. 
• Collaborate with Cross-Functional Teams: Work closely with engineering, product, QA, and support teams to gather technical details and ensure documentation accuracy

Qualifications
Experience: 

• Minimum of 3 years hands-on development experience in a software engineering, backend/API development, or technical writing role. 
• Proven experience documenting RESTful APIs, SDKs, and developer tools. 

Education: 

• Bachelor’s degree in computer science, Information Technology, Engineering, Technical Communication, or a related field. 

Technical Skills: 

• Proficiency in API documentation tools such as Swagger/OpenAPI, Postman, or Redoc. 
• Ability to read and understand programming languages such as JavaScript, Python, Java, or similar. 

 Soft Skills: 

• Excellent written and verbal communication skills. 
• Strong attention to detail and a user-focused mindset. 
• Ability to manage multiple documentation projects and meet deadlines. 
• Preferred Qualifications: 
• Exposure to CI/CD processes and API lifecycle management tools. 
• Familiarity with agile methodologies and product lifecycle documentation. 

Read More & Apply

Career Opportunities at Equity Bank Limited

Equity Bank Limited is one of the leading financial institutions in Africa, renowned for its commitment to transforming lives and livelihoods through inclusive financial services. With a strong presence across Kenya and the region, the bank is driven by innovation, integrity, and customer-centric solutions that empower individuals, businesses, and communities to achieve sustainable growth.

As a purpose-driven organization, Equity Bank Limited offers exciting career opportunities for professionals passionate about excellence, innovation, and making a positive impact.

(Click on the blue Job Title to view the full job description and application details)

Job Title	Location	Closing Date
Group Head, Transformation Management Office	Kenya	Sep 5, 2025	Apply‌
Portfolio Manager	Kenya	Sep 5, 2025	Apply‌
Business Manager	Kenya	Sep 5, 2025	Apply‌
Sr. Network Engineer, DFS	Kenya	Sep 5, 2025	Apply‌
Application Security Testing Analyst	Kenya	Sep 5, 2025	Apply‌
Benefits Realization Manager	Kenya	Sep 5, 2025	Apply‌
Business Development Manager – Finserve	Kenya	Sep 5, 2025	Apply‌
Head of Fraud Prevention and Detection	Kenya	Sep 5, 2025	Apply‌
Executive Assistant	Kenya	Sep 5, 2025	Apply‌
Technical Sales Manager – Finserve	Kenya	Sep 5, 2025	Apply‌
Benefits Realization Analyst	Kenya	Sep 5, 2025	Apply‌
Senior Operations Officer-Retail, Agent & Merchant) Finserve	Kenya	Sep 5, 2025	Apply‌
Business Analyst	Kenya	Sep 5, 2025	Apply‌
Senior Mini-Apps Engineer	Kenya	Sep 5, 2025	Apply‌
Senior Group Risk Operational Manager	Kenya	Sep 5, 2025	Apply‌
SOC Engineer	Kenya	Sep 5, 2025	Apply‌
Product Security Architect	Kenya	Sep 5, 2025	Apply‌
Commercial Legal Officer	Kenya	Sep 5, 2025	Apply‌
Lead Backend Developer – Omni channels	Kenya	Sep 5, 2025	Apply‌
Lead Frontend Developer – Borrow Channels	Kenya	Sep 5, 2025	Apply‌
Assistant Manager – Audit	Kenya	Sep 4, 2025	Apply‌
Audit Manager	Kenya	Sep 4, 2025	Apply‌

Manager Technology Risk at Equity Bank Kenya

Job Purpose:

The Manager, Technology Risk is responsible for overseeing the bank’s technology risk management framework, ensuring that risks related to IT infrastructure, cybersecurity, data protection, and digital transformation initiatives are effectively managed. This role works closely with IT, cybersecurity, and risk management teams to identify, assess, monitor, and mitigate technology-related risks while ensuring compliance with regulatory requirements and best practices. 

Key Responsibilities

Technology Risk Framework Implementation 

• Develop, implement, and maintain the bank’s Technology Risk Management Framework in alignment with regulatory requirements and industry standards (e.g., NIST, ISO 27001, COBIT, Basel). 
• Ensure technology risk policies, procedures, and controls are effectively embedded across all business units. 

Risk Identification, Assessment & Mitigation 

• Conduct technology risk assessments, including IT control testing, risk control self-assessments (RCSA), and scenario analysis. 
• Identify emerging risks related to cybersecurity threats, third-party IT risks, cloud computing, AI, and digital banking platforms. 
• Implement risk mitigation measures to strengthen IT security and resilience. 

Cybersecurity & Data Protection Oversight 

• Work closely with the Information Security and IT teams to assess cyber threats, vulnerabilities, and incident response strategies. 
• Ensure compliance with data protection laws (e.g., GDPR, Kenya Data Protection Act) and regulatory requirements. 
• Monitor cybersecurity incidents and oversee remediation efforts. 

Third-Party & Vendor Risk Management 

• Assess technology risks associated with third-party vendors, cloud service providers, and IT outsourcing arrangements.
• Conduct due diligence and continuous monitoring of critical IT service providers.

Regulatory Compliance & Audit Coordination 

•  Ensure adherence to local and international regulatory requirements, including CBK ICT Risk Guidelines, Basel III, and ISO standards. 
•  Act as the liaison between IT, internal audit, and external regulatory bodies during technology risk audits. 
•  Address and close audit findings related to IT risk. 

Business Continuity & Incident Management 

• Support IT Disaster Recovery (DR) and Business Continuity Planning (BCP) initiatives. 
• Coordinate technology risk incident response efforts and ensure timely reporting of critical IT disruptions. 

Technology Risk Reporting & Governance 

• Develop and present technology risk reports, dashboards, and key risk indicators (KRIs) to senior management, the Risk Committee, and Board-level governance forums. 
• Track and monitor IT risk remediation plans, ensuring timely resolution of identified risks. 

Training & Awareness 

• Conduct technology risk awareness training for business units to promote a risk-aware culture. 
• Support risk management capacity-building initiatives for IT and business teams. 

Qualifications

Qualifications, Experience

• Education: Bachelor’s degree in computer science, Information Technology, Risk Management, Cybersecurity, or a related field. A master’s degree is an added advantage. 
• Certifications: Professional certifications such as CISA (Certified Information Systems Auditor), CRISC (Certified in Risk and Information Systems Control), CISSP (Certified Information Systems Security Professional), or ITIL (Information Technology Infrastructure Library) are highly preferred. 
•  Experience: Minimum of 5-7 years of experience in technology risk management, IT security, cybersecurity, or audit in the banking or financial services industry.
• Regulatory Knowledge: Strong understanding of CBK ICT Risk Guidelines, Basel Accords, NIST Cybersecurity Framework, GDPR, Kenya Data Protection Act, and ISO 27001. 

Key Competencies & Skills

• Technology Risk Management – Expertise in IT risk identification, mitigation, and monitoring. 
• Cybersecurity & Information Security – Strong understanding of cyber threats, vulnerability management, and data protection regulations. 
• IT Governance & Compliance – Knowledge of COBIT, ITIL, and regulatory requirements for technology risk management. 
• Incident & Crisis Management – Ability to handle IT incidents, cyber breaches, and business continuity disruptions. 
• Audit & Assurance – Experience in conducting IT risk assessments, internal audits, and regulatory compliance reviews.

Read More & Apply

Latest Career Opportunities at Equity Bank

Equity Bank is currently hiring across various departments. If you are passionate, skilled, and ready to grow your career in a dynamic environment, explore the exciting opportunities below and apply before the deadlines.

Click on each job title to view full details and submit your application directly via Equity Bank’s career portal.

Job Title	location	Application	Action
Innovations Developer – AI/ML	Kenya	Aug 29, 2025	Apply‌
Senior Business Process Re-engineering and Automation Developer	Kenya	Aug 29, 2025	Apply‌
Customer Experience Manager-Finserve	Kenya	Aug 29, 2025	Apply‌
Intergrations Engineer	Kenya	Aug 29, 2025	Apply‌
Senior Business Process Analyst	Kenya	Aug 29, 2025	Apply‌
Product Technical Head – Delivery	Kenya	Aug 22, 2025	Apply‌
Head of IT – Equity Afya	Kenya	Aug 25, 2025	Apply‌
EBKL – Employee Relations Manager	Kenya	Aug 27, 2025	Apply‌
EBKL- Wellness Manager	Kenya	Aug 27, 2025	Apply‌
EBKL – Reporting & Analytics Coordinator	Kenya	Aug 27, 2025	Apply‌
Business Efficiency Manager	Kenya	Aug 19, 2025	Apply‌
Head of Expansion and Facilities Management – Equity Afya	Kenya	Aug 25, 2025	Apply‌
Legal Operations Manager	Multiple Locations	Aug 26, 2025	Apply‌

 

Legal Operations Manager at Equity Bank

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role of Legal Operations Manager as outlined below.

Job Purpose

The Legal Operations Manager supports the Head of Legal Operations in streamlining and managing the operational aspects of the legal department to enhance efficiency and effectiveness and ensure compliance with regulatory, operational, and strategic goals. The role involves overseeing legal processes, managing budgets, implementing operational frameworks, coordinating with internal and external stakeholders, and driving initiatives and implementing technology and systems to optimize the department’s performance.

Key Responsibilities

Legal Operations Management:

• Oversee the day-to-day operational activities of the legal department, ensuring timely and efficient delivery of services.
• Develop and implement processes, policies, and workflows to improve legal team efficiency.
• Monitor the department’s performance against established KPIs and prepare reports for the Head of Legal Operations

Budget and Cost Management:

• Assist in managing the legal department’s budget, including forecasting, tracking, and controlling expenses.
• Negotiate fees and manage relationships with external counsel and legal service providers to ensure cost efficiency.

Process Improvement and Technology Integration:

• Identify areas for process improvement within the legal department and implement initiatives to increase efficiency and productivity.
• Facilitate the adoption of legal technology solutions, such as matter management systems, e-discovery tools, document management tools and contract automation platforms.

Compliance and Risk Management:

• Support compliance with internal policies, regulatory requirements, and industry standards in legal operations.
• Identify and mitigate operational risks within the legal department.  Contract and Document Management: 
• Oversee the management of contracts and legal documentation, ensuring proper filing, accessibility, and compliance.
• Ensure contracts are tracked, monitored, and renewed or terminated in a timely manner.

External Counsel and Vendor Management:

• Maintain relationships with external legal counsel and service providers.
• Monitor performance of external counsel to ensure timely and quality delivery of services.
• Maintain an updated database of external vendors and their performance metrics.

Reporting and Analytics:

• Generate reports and provide insights on legal department performance, budgets, and external counsel usage.
• Track key metrics related to legal matters, including case progress, costs, and risk exposures.

Documentation and Records Management:

• Ensure the effective management, organization, and storage of legal documents, contracts, and case files in accordance with regulatory and internal policies.
• Oversee the implementation and maintenance of secure document management systems.

Training and Development:

• Facilitate training programs for the legal team on operational processes, technology, and compliance.
• Support capacity building initiatives within the legal department.

Stakeholder Engagement:

• Act as a point of contact between the legal department and other internal departments for operational matters.
• Provide regular updates to the Head of Legal Operations on key issues and developments.

Qualifications & Experience 

• Education: Bachelor’s degree in law, Business Administration, or a related field. Master’s degree or certification in Project Management, Legal Operations, or Business Process Management is an advantage.
• Professional Qualifications such as admission as an advocate of the High Court of Kenya with a valid practicing certificate, with certifications in legal operations or project management would be beneficial
• Experience: Minimum of 6–8 years of experience in a legal or legal operations role, with at least 2–3 years in a managerial capacity.
• Experience in banking or financial services is highly preferred.

Skills and Competencies:

• Strong understanding of legal operations, contract management, and compliance.
• Proficiency in legal technology and systems such as matter management and e-billing tools.
• Excellent project management and organizational skills.
• Strong analytical and problem-solving abilities.
• Effective communication, negotiation, and stakeholder management skills.

Key Performance Indicators:

• Efficiency in managing legal department processes and workflows.
• Successful implementation and utilization of legal technology.
• Budget adherence and cost efficiency in legal operations.
• Timeliness and accuracy of reports and analytics.
• Quality of stakeholder relationships and vendor management.

Read More & Apply

Senior Business Process Analyst at Equity Bank Kenya

Description

Position Overview
We are seeking an experienced Senior Business Process Analyst to join our global banking operations team. This role will be responsible for analysing, documenting, and optimizing complex business processes across multiple banking functions and geographic regions.
The successful candidate will work closely with stakeholders at all levels to drive process improvements, ensure regulatory compliance, and support digital transformation initiatives.
Key Responsibilities
Process Analysis s Documentation
•    Conduct comprehensive analysis of existing business processes across retail banking, commercial banking, investment banking, and support functions
•    Create detailed process maps, workflows, and documentation using industry- standard methodologies (BPMN, Six Sigma, Lean)
•    Identify process gaps, inefficiencies, and areas for improvement through data analysis and stakeholder interviews
•    Maintain process repositories and ensure documentation remains current and accessible
Process Improvement s Optimization
•    Lead process reengineering initiatives to enhance operational efficiency, reduce costs, and improve customer experience
•    Collaborate with cross-functional teams to design and implement process improvements
•    Develop business cases for process changes, including cost-benefit analysis and risk assessment
•    Monitor and measure process performance using KPIs and metrics to ensure continuous improvement
Stakeholder Management Communication
•    Work closely with business users, IT teams, operations managers, and senior leadership across multiple regions
•    Facilitate workshops, requirements gathering sessions, and process validation meetings
•    Present findings and recommendations to executive leadership and steering committees
•    Act as liaison between business units and technology teams during system implementations
Regulatory Compliance s Risk Management
•    Ensure all processes comply with local and international banking regulations (Basel III, GDPR, SOX, etc.)
•    Collaborate with compliance and risk teams to identify and mitigate process- related risks
•    Support audit activities by providing process documentation and evidence of controls
•    Stay current with regulatory changes and assess impact on existing processes
Digital Transformation Support
•    Support automation initiatives including RPA, workflow management, and digital banking platforms
•    Work with technology teams to define functional requirements for process automation
•    Assist in vendor selection and implementation of process management tools
•    Champion adoption of new technologies and digital processes across the organization

Qualifications

Required Qualifications Education s Certifications
•    Bachelor’s degree in business administration, Finance, Information Systems, or related field
•    Professional certifications preferred: Six Sigma Black Belt, Certified Business Analysis Professional (CBAP), or equivalent process improvement certification

Experience
•    Minimum 7-10 years of business process analysis experience in banking or financial services
•    Proven track record of leading large-scale process improvement initiatives
•    Experience with regulatory requirements in banking (Basel, SOX, AML, KYC)
•    Hands-on experience with process mapping tools (Visio, ARIS, Signavio, or similar)
•    Experience with project management methodologies (Agile, Waterfall)
Technical Skills
•    Advanced proficiency in process modeling techniques and tools
•    Strong analytical skills with experience in data analysis tools (Excel, SQL, Tableau, Power BI)
•    Knowledge of banking systems and applications (core banking, CRM, trading platforms)
•    Understanding of automation technologies (RPA, BPM, workflow tools)
•    Familiarity with ITIL framework and service management principles
Core Competencies
•    Excellent written and verbal communication skills with ability to present to senior executives
•    Strong facilitation and workshop leadership capabilities
•    Critical thinking and problem-solving skills with attention to detail
•    Ability to work independently and manage multiple projects simultaneously
•    Cross-cultural awareness and ability to work with global teams across different time zones
Preferred Qualifications
•    Master’s degree in Business Administration or related field
•    Experience in multiple banking domains (retail, commercial, investment banking)

•    Knowledge of emerging technologies (AI, machine learning, blockchain) and their application in banking
•    Experience with cloud-based process management platforms
•    Previous consulting experience with external clients
•    Fluency in multiple languages relevant to global operations
 

Read More & Apply

Product Technical Head – Delivery at Equity Bank Kenya

JOB PURPOSE:

The Group Head – Product Technical Delivery is responsible for leading the end-to-end technical implementation and delivery of digital products-payments across the Group. The role ensures seamless execution, adoption of product roadmaps, alignment of technical development with business strategy, and delivery of innovative, scalable, and secure solutions across all markets. This leader will work closely with Product Owners, TPMS, and Engineering and Business stakeholders to drive consistency, quality, and velocity in product technical delivery. This is a leadership role whose purpose is to guide the development and release of digital products that support the Bank in attaining the strategic pillars such as Food and Agriculture, Manufacturing, Trade and investments, MSMEs , social and environmental transformation and Technology enabled ecosystem.

KEY RESPONSIBILITIES (DUTIES)

• Leadership & Strategic Delivery
• Define and lead the Group’s product-payments technical delivery strategy, ensuring alignment with business goals and Book of Work (BOW) initiatives.
• Drive consistent technical execution of products and platforms across subsidiaries.
• Manage cross-functional delivery squads (Developers, Architects, QA, TPMs) to ensure timely, high-quality product launches.
• People Management & Capability Building
• Lead, mentor, and develop high-performing technical delivery teams across the Group.
• Foster a collaborative, innovative, and delivery-focused culture.
• Stakeholder Engagement
• Collaborate with Product House, IT Operations, InfoSec, Risk and Business leaders to prioritize and align deliverables.
• Serve as a bridge between technology and business, translating requirements into executable technical plans.
• Product Delivery
• Oversee the technical delivery of key digital initiatives (e.g., payments, agency banking, PWE, core integrations).
• Champion agile and DevOps methodologies to enhance speed and adaptability.
• Monitored project risks, dependencies, and performance metrics to ensure delivery against timelines and budgets.
• Duties include defining support staff & service desk staff requirements, ticket review and measured feedback (support function KPI’s). Participate in leader on-call role.
• Assists with support staff onboarding.
• Facilitates and participates in employee team meetings.
• Responsible for performance evaluations and related compensation recommendations, discipline, training of assigned staff to ensure operational effectiveness of group (including but not limited to completing appropriate documentation, new employee paperwork submission, account creation requests, equipment distribution and tracking, quarterly reviews, review and maintenance of weekly performance reports).
• Lead and work closely with product managers across all products and channels capabilities to prioritize initiatives, share insights on customer demands, identify opportunities for teamwork, and coordinate product development and delivery.
• Assists with support and training to staff (business) for a new Payment products for them to adopt.
• Ensure Knowledge Transfer and hand off to Support teams and users.

Qualifications

EXPERIENCE:

• 5+ years of progressive experience in software development, solution architecture, or IT delivery leadership.
• Proven experience delivering complex digital products in multi-country environments.
• Strong technical understanding of APIs, microservices, cloud platforms, mobile/web architecture, and core banking integrations.
• Demonstrated expertise in agile project delivery, DevOps, CI/CD practices.
• Experience working in banking/financial services or large enterprise technology environments.
• Must have hands on practical and min 5+ years’ experience utilizing Service NOW in a tech support function.
• Min 5+ years acting in a lead/supervisor/management capacity.
• Must have extensive experience in service desk KPIs and metrics.  
• ACADEMIC QUALIFICATIONS AND CERTIFICATIONS: Must – Haves
• Bachelor’s degree in information technology, engineering, or related field required. MBA in addition is preferred.

Nice to Have

• IT and Professional certifications
• Product and Project management certifications
• Any other relevant industry certification
• ITIL Certification

Read More & Apply

Head of Expansion and Facilities Management – Equity Afya at Equity Bank Limited

Head of Expansion and Facilities Management – Equity Afya 

Description

The Head of Expansion and Facilities Management is responsible for EQA’s network growth including opening new clinics, renovations, and relocations and managing all facility-related facilities and equipment to ensure a safe, compliant, and efficient environment. This role plays a key part in EQA’s strategic growth, ensuring that the expansion aligns with EQA’s strategic goals, regulatory standards, and optimize operational infrastructure across all clinics.

Key Responsibilities

Strategic Expansion 

• Develop and implement the EQA’s expansion strategy aligned with the vision, mission and growth objectives.
• Identify and map-out strategic locations for setting up new facilities through market research and network optimization.
• Develop and manage the departmental budget to ensure compliance and increase profitability. 
• Conduct feasibility studies, site evaluations, and cost-benefit analyses for new projects to guide decision making.
• Identify strategic partners such as contractors, government agencies, and other service providers to ensure projects are efficiently executed and maintained.

Franchise Partnership Management

• Grow the Franchise network within the set framework to achieve short term and long-term expansion goals. 
• Actively engage existing and potential franchisees and provide information on potential opportunities for establishing facilities or expansion.
• Oversee Franchisor/Franchisee contract administration, ensuring compliance with contractual obligations, and managing variations and claims.
• Support the project funding process by ensuring compliance with the bank requirements to ensure projects are completed within the set timelines.
• Coordinate the approval of loan disbursements and drawdowns for franchise led facilities.
• Coordinate the Franchisee onboarding process to ensure they are well trained and aware of their contractual obligations and Franchisor expectations. 
• Lead the end-to-end process for new site construction—including location scouting, lease negotiations, design, and construction oversight.

Project Management

• Oversee all EQA’s expansion and renovation projects from concept to launch.
• Negotiate contracts and manage vendor relationships effectively.
• Oversee contract administration, ensuring compliance with contractual obligations, and managing variations and claims.
• Develop and maintain positive, collaborative relationships with internal and external stakeholders, including staff, Franchisees, contractors, vendors, and other stakeholders to achieve project goals and objectives.
• Ensure that all the relevant and required departmental vendors have been onboarded in collaboration with Equity Group’s Supply Chain team.
• Monitor expenditures and identify cost-saving opportunities without compromising quality.
• Manage the required approvals from local authorities and regulatory bodies to ensure compliance.
• Ensure projects are delivered on time, within budget, and to specified quality standards.
• Collaborate with the consultants, architects, and contractors to meet functional and aesthetic goals.
• Track milestones, manage risks, coordinate stakeholders, and developing mitigation strategies.

Facilities Resourcing and Management

• Develop and implement plans for medical equipment acquisition, ensuring alignment with clinical needs and hospital strategic objectives 
• Oversee the management of medical equipment, including maintenance, repair, and replacement.
• Ensure compliance with regulatory requirements and industry standards related to medical equipment management.
• Develop and implement preventive maintenance schedules for all critical facilities infrastructure, equipment, and systems.
• Oversee the maintenance, repair, and upgrade of facilities, equipment, and infrastructure.
• Develop and maintain the Departments risk register.
• Lead the facilities management team to maintain facilities’ infrastructure, including buildings, equipment, utilities, and grounds.
• Ensure uninterrupted support services like electrical systems, water, sanitation, and waste disposal in EQA owned facilities.

Compliance & Safety

• Develop and implement departmental policies and procedures. 
• Ensure all facilities comply with safety regulations and other regulatory requirements such as waste management, Occupational health and Safety fire safety, accessibility, Nema standards, before opening.
• Coordinate physical security measures including CCTV, access control systems, and emergency response plans.
• Coordinate pre-opening compliance audits and ensure closure of all nonconformities in new and existing facilities.
• Ensure facilities and expansion activities comply with local, national, and healthcare structural regulations. 
• Implement safety protocols and conduct regular audits to minimize hazards and ensure patient and staff safety.

People and Culture

• Build and lead a high-performing team.
• Set annual key performance indicators for the department and direct reports. 
• Conduct performance reviews for your direct reports. 
• Provide training, mentorship, and performance evaluations to ensure team effectiveness.
• Monitor the department’s performance to ensure objectives and targets are achieved.
• Foster a culture of ethical behavior, transparency, and accountability within EQA network.

Qualifications

Education And Experience

• Master’s degree in business administration, Accounting, Finance, or in a related field.
• Bachelor’s degree in engineering, Architecture, Business Management, Facilities Management, or related field.
• Minimum 10 years of experience in infrastructure development and facility operations. Experience in a healthcare industry is an added advantage.
• Project Management Certification (PMP) is an advantage.
• Proven track record of managing large-scale construction or expansion projects.
• Experience in real estate acquisition, project execution, and facilities operations in a regulated environment.

Skills & Competencies

• In-depth understanding of real estate, leasing, construction management, Franchising principles and asset and Facilities management.
• Strategic thinking with attention to operational detail.
• Excellent leadership, communication, and stakeholder management.
• Proficiency in project management tools and ERP software.
• Ability to handle multiple projects and make quick, informed decisions.
• Financial acumen and negotiation skills.

Read More & Apply

Product Technical Head – Delivery at Equity Bank Kenya

JOB PURPOSE:

The Group Head – Product Technical Delivery is responsible for leading the end-to-end technical implementation and delivery of digital products-payments across the Group. The role ensures seamless execution, adoption of product roadmaps, alignment of technical development with business strategy, and delivery of innovative, scalable, and secure solutions across all markets. This leader will work closely with Product Owners, TPMS, and Engineering and Business stakeholders to drive consistency, quality, and velocity in product technical delivery. This is a leadership role whose purpose is to guide the development and release of digital products that support the Bank in attaining the strategic pillars such as Food and Agriculture, Manufacturing, Trade and investments, MSMEs , social and environmental transformation and Technology enabled ecosystem.

KEY RESPONSIBILITIES (DUTIES)

• Leadership & Strategic Delivery
• Define and lead the Group’s product-payments technical delivery strategy, ensuring alignment with business goals and Book of Work (BOW) initiatives.
• Drive consistent technical execution of products and platforms across subsidiaries.
• Manage cross-functional delivery squads (Developers, Architects, QA, TPMs) to ensure timely, high-quality product launches.
• People Management & Capability Building
• Lead, mentor, and develop high-performing technical delivery teams across the Group.
• Foster a collaborative, innovative, and delivery-focused culture.
• Stakeholder Engagement
• Collaborate with Product House, IT Operations, InfoSec, Risk and Business leaders to prioritize and align deliverables.
• Serve as a bridge between technology and business, translating requirements into executable technical plans.
• Product Delivery
• Oversee the technical delivery of key digital initiatives (e.g., payments, agency banking, PWE, core integrations).
• Champion agile and DevOps methodologies to enhance speed and adaptability.
• Monitored project risks, dependencies, and performance metrics to ensure delivery against timelines and budgets.
• Duties include defining support staff & service desk staff requirements, ticket review and measured feedback (support function KPI’s). Participate in leader on-call role.
• Assists with support staff onboarding.
• Facilitates and participates in employee team meetings.
• Responsible for performance evaluations and related compensation recommendations, discipline, training of assigned staff to ensure operational effectiveness of group (including but not limited to completing appropriate documentation, new employee paperwork submission, account creation requests, equipment distribution and tracking, quarterly reviews, review and maintenance of weekly performance reports).
• Lead and work closely with product managers across all products and channels capabilities to prioritize initiatives, share insights on customer demands, identify opportunities for teamwork, and coordinate product development and delivery.
• Assists with support and training to staff (business) for a new Payment products for them to adopt.
• Ensure Knowledge Transfer and hand off to Support teams and users.

Qualifications

EXPERIENCE:

• 5+ years of progressive experience in software development, solution architecture, or IT delivery leadership.
• Proven experience delivering complex digital products in multi-country environments.
• Strong technical understanding of APIs, microservices, cloud platforms, mobile/web architecture, and core banking integrations.
• Demonstrated expertise in agile project delivery, DevOps, CI/CD practices.
• Experience working in banking/financial services or large enterprise technology environments.
• Must have hands on practical and min 5+ years’ experience utilizing Service NOW in a tech support function.
• Min 5+ years acting in a lead/supervisor/management capacity.
• Must have extensive experience in service desk KPIs and metrics. 
•  ACADEMIC QUALIFICATIONS AND CERTIFICATIONS: Must – Haves
• Bachelor’s degree in information technology, engineering, or related field required. MBA in addition is preferred.

Nice to Have

• IT and Professional certifications
• Product and Project management certifications
• Any other relevant industry certification
• ITIL Certification

Read More & Apply

Head of IT – Equity Afya at Equity Bank Kenya

Position Overview:

Reporting to the Managing Director, the Head of IT will be responsible for championing continuous optimization of the Network’s operations and processes, including ensuring innovation/ renewal of core processes and systems. The position holder will also be responsible for overseeing and managing the ICT function and ensuring continuous availability of the systems, networks and databases, including data security systems, to achieve reliability and optimum support for hospital operations.

Key Responsibilities:

·       Develop strategies to drive innovation, including automation of patient and nonpatient-facing processes in line with the overall strategic plan of the Network.

·       To design, implement, support and maintain LAN, WAN, security and Server infrastructure that supports the requirements of the business from a performance and availability standpoint.

·       Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations.

·       Conduct feasibility studies for various upgrade projects, improvements, and other conversions.

·       Define hardware and software standards in conjunction with owners and stakeholders.

·       Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.

·       Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.

·       Prepare the ICT annual budget and monitor its implementation upon approval to ensure cost containment and value for money.

·       Developing and implementing IT policy and best practice guides for the organization.

·       Put in place disaster management and business continuity processes and infrastructure to ensure business continuity for the Network’s operations.

·       Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.

·       Serve as the institution’s information technology representative on a variety of information technology-related committees and task forces departments, and government bodies regarding the implementation of information systems necessary to meet mandated data, information and reporting requirements.

·       Provide leadership and guidance to direct reports.

Qualifications

Qualifications & Skills:

·       Master’s degree in Information Technology, Computer Science, Computer Engineering or any other related fields from a recognized institution.

·       Bachelor’s degree in Information Technology, Computer Science, Computer Engineering or any other related field from a recognized institution.

·       Minimum of 10 years’ information technology experience including computer operations management, multiple roles in systems implementation, architecture, security/compliance, business-wide strategic planning responsibility with 5 years at management level.

·       Experience in developing scalable enterprise solutions and being abreast with modern emerging technologies such as AI, Cloud (Cloud Migration and Management, Back-Up, Cloud Native Infrastructure Solutions, Integration Planning Capability, Cloud Security Solution – Compliance, Cloud Security Framework Design and Evaluation) and distributed ledgers.

·       Professional ICT qualifications such as Microsoft Certified Systems Engineer (MCSE), CCNA or other equivalent and recognized qualifications will be an added advantage.

·       Membership to an association like Computer Society of Kenya, Engineering Board of Kenya or any internationally ICT recognized association will be an added advantage.

Strong leadership and managerial skills, with experience in leading and developing high-performing teams.

Read More & Apply

EBKL – Reporting & Analytics Coordinator at Equity Bank Limited

Description

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Group is seeking additional talent to serve in the role of Reporting & Analytics Coordinator.

Job Purpose:

Oversee HR Analytics and Reporting, HR Budgeting, and OPEX Management. Responsible for tracking, monitoring, and reporting on key HR metrics, ensuring alignment with strategic goals. Additionally, he or she will coordinate the annual HR business planning process in collaboration with HR, Finance, and departmental teams, establishing standardized budgeting and reporting routines

Key Responsibilities

• Establish and enforce internal controls, standards, and processes to ensure accuracy, consistency, and integrity in HR data reporting.
• Analyze key workforce metrics, including headcount trends, recruitment SLAs, turnover, and retention rates, to generate actionable insights.
• Automate and enhance HR reporting workflows using Power BI, Excel-VBA, Smart Sheet, and other data visualization tools.
• Lead the development and maintenance of high-level HR dashboards and board reports, ensuring they drive strategic decision-making.
• Coordinate and analyze HR Customer Satisfaction Surveys to measure and enhance HR service delivery.
• Monitor and report on HR risk, compliance, and audit exceptions, ensuring timely resolution and process improvements.
• Provide data-driven insights to support talent management, succession planning, and workforce forecasting.
• Utilize predictive analytics and statistical models to assess workforce trends, turnover risks, and talent pipeline effectiveness.
• Integrate and analyze data from multiple HR systems (HRIS, payroll, workforce databases) to provide comprehensive reporting.
• Deliver strategic analytics on performance, productivity, and compensation.
• Participate in strategic operations meetings to align HR analytics with business needs and objectives.
• Develop high-impact HR presentations, workbooks, and manuals to support leadership decision-making.
• Oversee HR administrative processes, including data governance, document control, and reporting standardization

Qualifications

• Qualifications, Experience
• Bachelor’s degree in human resources, Business Administration, or a related field.
• HR Generalist knowledge, with 3 – 5 Years exposure to Big Data Analytics, Reporting, Budgeting, and project management
• Proficiency in statistical analysis and data interpretation.
• Expertise in HR data tools, including Power BI, Excel-VBA, and advanced lookup functions (VLOOKUP, INDEX-MATCH)

Key Competencies & Skills

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Advanced presentation and data visualization skills
• Proficiency in data analytics tools; Python knowledge is an added advantage
• Ability to drive innovative business improvements
• Strong strategic and operational decision-making capabilities
• Results-driven with a focus on continuous improvement and best practices

Read More & Apply

EBKL – Employee Relations Manager at Equity Bank Kenya

Description

Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers – the largest customer base in Africa. Currently the Group is seeking additional talent to serve in the role of Employee Relations Manager.

Job Purpose:

The Employee Relations Manager will support efforts to foster a positive workplace culture and assist in managing various aspects of employee relations within the Bank. This role involves handling consequence management, employee experience initiatives, and grievance management. The ideal candidate should have an in-depth understanding of HR practices and local labor laws and demonstrate strong attention to detail and communication skills. 

Key Responsibilities 

• Consequence Management: Assist in implementing consequence management frameworks to address performance issues, misconduct, ensuring alignment with organizational policies and legal standards.
• Grievance Handling: Handle and resolve grievances from employees within agreed timelines. This can include dispute resolution through mediation.
• Disciplinary Procedures: Administration of disciplinary actions, ensuring processes are followed consistently.
• Stakeholder Support: Collaborate with HR teams and managers to address employee relations matters and facilitate effective communication as needed. Provide guidance and advice to employees and managers in line with company policies.
• Training Coordination: Delivery of training programs on various ER topics to promote positive employee relations.
• Policy Maintenance: Assist in reviewing and updating employee relations policies and procedures to ensure compliance with current regulations and organizational goals.
• Reporting: Prepare periodic reports on disciplinary matters and grievances and analyze findings to provide insights to the organization.
• Court Appearances: Make appearance in court as and when required by the organization or when bonded by the court. 

Qualifications

Qualifications, Experience

• Bachelor’s degree in human resources, Business Administration, or a related field.
• 5 years of experience in human resources, with a focus on employee relations, organizational development, or a related area, ideally within the banking or financial services sector.
• Strong understanding of employment law, HR best practices, and regulatory requirements. 

Key Competencies & Skills

• Strong interpersonal and communication skills, with the ability to assist in building positive relationships and supporting stakeholders.
• Experience in supporting employee relations issues and contributing to engagement and wellness initiatives.
• Basic analytical skills, with the ability to assist in gathering and interpreting data to support decision-making and assess program effectiveness.
• A proactive approach and a commitment to promoting an inclusive and supportive workplace culture.

Read More & Apply

EBKL- Wellness Manager at Equity Bank Kenya

Job Purpose Statement

This role is responsible for fostering a healthy and supportive work environment by implementing programs and policies that promote physical, mental, emotional and other dimensions of wellbeing, this role involves designing and implementing wellness programs that cater to the diverse needs of employees, enhancing productivity, engagement, and overall job satisfaction. It involves collaborating with HRBPs, management, wellness champions and external wellness providers to create a holistic approach to wellness that aligns with the bank’s values and culture. 

Key Accountabilities

1. Support the development and execution of a comprehensive wellness program that aligns with the bank’s employee well-being goals. 
2. Ensure effective implementation of wellness initiatives, staying within budget and driving employee engagement. 
3. Coordinate health and wellness activities, including health screening, fitness programs, chronic disease programs, employee assistance programs, workshops, and mental health initiatives. 
4. Conduct health promotion through educational materials and bringing in experts to promote healthy lifestyles. 
5. Promote wellness programs internally, developing communication strategies to engage employees. 
6. Track and analyze participation and feedback to assess program effectiveness and guide improvements. 
7. Assist the wellness manager in managing the wellness program budget and supporting the development of relevant policies and procedures. 

8. Deliver educational training and workshops on topics like stress management and nutrition to enhance employee well-being 
9. Provide case management support by assisting employees with specific health or wellness concerns, offering guidance, resources, workplace adjustments and referrals to appropriate services. 

Qualifications

Qualifications, Experience

1. Degree holders in clinical studies (clinical medicine/nursing/public health). 
2. A minimum of 5years in corporate wellness or health promotion role 
3. Proficient in the use of Microsoft office suite and packages 

Key Competencies & Skills

1. Strong leadership and project management skills. 
2. Excellent communication and interpersonal skills. 
3. Deep understanding of health and wellness principles and practices. 
4. Analytical and problem-solving abilities. 
5. Ability to collaborate effectively with internal and external stakeholders. 
6. Adaptability and flexibility to handle changing priorities and work in a fast-paced environment. 

Read More & Apply

Innovations Developer – AI/ML at Equity Bank Kenya

Position Overview 

• We are seeking a passionate and talented Junior Innovations AI/ML Developer to join our Group Banking, Insurance & Invest teams. This role is crucial to the development and implementation of cutting-edge AI products that will transform banking operations and customer experiences. The successful candidate will work on designing and 
• constructing sophisticated machine learning models while improving and updating existing systems to drive innovation in financial services.

Key Responsibilities. AI/ML Development

• Design, develop, and maintain AI/ML software solutions using cutting-edge technologies 
• Build and deploy machine learning models for banking applications including fraud detection, risk assessment, and customer analytics 
• Write clean, efficient, and maintainable code that adheres to industry best practices 
• Collaborate with data scientists to translate research prototypes into production-ready solutions 
• Implement and optimize algorithms for real-time decision-making systems 

Innovation s Research

• Stay current with latest AI/ML trends and technologies in the financial services sector 
• Contribute to the development of innovative banking products and services 
• Participate in proof-of-concept projects and pilot programs 
• Research and evaluate new AI/ML frameworks and tools for potential adoption 
• Support the creation of intellectual property through documentation and patent applications 

Integration

• Work closely with banking domain experts to understand business requirements 
• Ensure AI/ML solutions comply with financial regulations and industry standards 
• Integrate AI/ML capabilities into existing banking systems and workflows 
• Support the implementation of automated compliance and risk management solutions 
• Collaborate with cross-functional teams including product managers, engineers, and business analysts

Data Management & Analysis

• Perform data cleaning, preprocessing, and feature engineering on large financial datasets 
• Develop data pipelines for model training and inference 
• Monitor model performance and implement continuous improvement processes 
• Ensure data privacy and security standards are maintained throughout all processes 

Qualifications

Educational Background

• Bachelor’s degree in Computer Science, Data Science, Mathematics, Statistics, or related field 
• Fresh graduates with strong academic performance in AI/ML coursework are encouraged to apply 
• Relevant certifications in AI/ML or cloud platforms (AWS, Azure, Google Cloud) preferred 

Read More & Apply

Senior Business Process Re-engineering and Automation Developer at Equity Bank Kenya

Position Overview 

• We are seeking an exceptional Senior Business Process Re-engineering and Automation Developer to spearhead digital transformation initiatives across our global banking operations. This role combines deep banking domain expertise with advanced 
• automation development capabilities to redesign and automate complex financial processes across retail banking, commercial banking, investment banking, and corporate functions. 
• The successful candidate will drive end-to-end process transformation while ensuring compliance with banking regulations and risk management requirements. 

Key Responsibilities:

Banking Process Re-engineering s Transformation 

• Lead comprehensive re-engineering of core banking processes including customer onboarding, loan origination, trade finance, payment processing, and regulatory reporting.
• Design future state processes for digital banking transformation, incorporating straight-through processing and exception-based workflows.
• Optimize cross-border banking operations, considering regulatory requirements across multiple jurisdictions.
• Re-engineer compliance processes including AML/KYC, transaction monitoring, regulatory reporting, and audit workflows.
• Design scalable processes that support multiple currencies, time zones, and regulatory frameworks. 

Intelligent Automation Development for Banking

• Develop sophisticated RPA solutions for high-volume banking operations using Microsoft power platform, UiPath, Automation Anywhere, or Blue Prism.
• Build cognitive automation solutions incorporating AI/ML for document processing, risk assessment, and customer analytics.
• Create automated workflows for regulatory reporting (Basel III, CCAR, IFRS, MiFID II) and compliance monitoring.
• Develop intelligent process automation for trade finance operations, including letter of credit processing and documentary collections 
• Implement automated reconciliation processes for general ledger, nostro accounts, and inter-company transactions 

Banking Systems Integration s Architecture

• Design automation architecture integrating with core banking systems (Temenos, Finacle, FIS, Oracle FLEXCUBE) 
• Develop API-based integrations with payment networks (SWIFT, ACH, Real-Time Payments, blockchain networks) 
• Create automated interfaces with regulatory reporting systems (EDGAR, XBRL, regulatory databases) 
• Build integrations with risk management platforms, trading systems, and portfolio management tools 
• Implement automated data flows between front office, middle office, and back office systems 

Regulatory Compliance s Risk Automation

• Automate compliance processes ensuring adherence to global banking regulations (Basel III, Dodd-Frank, MiFID II, GDPR, PCI DSS) 
• Develop automated controls for operational risk management and audit trail maintenance 
• Create exception handling and escalation procedures for regulatory breaches and threshold monitoring 
• Implement automated stress testing and scenario analysis workflows 
• Build automated processes for sanctions screening, PEP checks, and adverse media monitoring 

Advanced Banking Analytics s Process Intelligence

• Implement process mining solutions to analyze banking transaction flows and identify bottlenecks 
• Develop predictive analytics for credit risk assessment, fraud detection, and customer behaviour analysis 
• Create automated reporting and dashboards for executive management and regulatory authorities.
• Implement real-time monitoring and alerting for critical banking processes and SLA compliance 
• Build automated variance analysis and exception reporting for financial control processes 

Qualifications

Required Qualifications

Education s Banking Certifications 

• Bachelor’s degree in computer science, IT, Finance, Engineering, or related field 
• Advanced RPA certifications (UiPath Advanced Developer, AA Master Bot Developer, Blue Prism Developer). 
• Process improvement certifications (Six Sigma Black Belt, Lean Finance) highly preferred. 

Banking s Financial Services Experience

• Minimum 10-15 years of experience in process automation and financial services technology. 
• Deep understanding of banking / fintech operations including payments, lending, trade finance, treasury, and capital markets. 
• Extensive experience with banking regulations and compliance requirements across multiple jurisdictions. 
• Experience with core banking system implementations and process re- engineering projects. 
• Knowledge of financial markets, trading operations, and risk management processes. 

Technical Expertise

• Expert-level proficiency in RPA platforms with focus on financial services implementations 
• Strong development skills in multiple programming languages (Python, C#, Java, SQL, VBA) 
• Experience with banking-specific technologies: SWIFT messaging, FIX protocol, ISO 20022 standards 
• Proficiency in data management and ETL processes for financial data 
• Experience with cloud platforms (AWS Financial Services, Azure for Financial Services, Google Cloud for Financial Services). 

Read More & Apply

Customer Experience Manager-Finserve at Equity Bank Kenya

Financial Perspective

• Implement Customer Experience initiatives to improve operational efficiency and recommend innovative solutions to achieve operational effectiveness and promote implementation of Industry best practices
• Supervise and manage project team members, work streams and vendors to ensure projects are delivered within defined budget, scope and timeline on Customer Experience and other assigned projects.
• Translate overarching bank strategies into CRM system workflows as it relates to sales pipeline management, customer account management, ongoing campaign and customer analytics to drive revenue earning opportunities and maximize customer lifetime value strategies
• Design and implement a customer management framework that consistently drives business value from all customers through retention and growth

Customer Journeys Perspective

• Apply a customer-centric lens to programs and advocate the “customer” view to identify opportunities to improve key customer interactions and customer metrics while balancing the need to achieve business value proposition.
• Identify and prioritize customer experience issues and drive recommended initiatives for resolution by collaborating with project teams, business partners & senior management.
• Identify process-related customer issues and channel recommendations to the Business Process Improvement team for implementation and change management.
• Design intentional cross-channel customer experiences for projects using knowledge of human centered design, design thinking methods, service/user design principles & tools such as journey maps, personas, interaction models & scenarios.
• Manage and coordinate projects through the entire lifecycle from Start-up to Benefits Review to ensure key deliverables are met and adherence to governance, documentation, timelines, budget, scope, reporting, and quality assurance
• Create CRM strategy/roadmap across the bank and make recommendations on new features/ enhancements and workflows to achieve optimal system functionality for Sales and Service Management
• Collaborate with internal departments and stakeholders to implement the CRM system roadmap to support the overall strategy through continuous training and upskilling of users
• Track product uptake & utilization across all channels to increase customer loyalty and revenue through integrated journey maps that deliver on the emotional value of transacting.

Customer Perspective

• Implement and maintain customer centric journeys across all products in line with changing customer expectations and ensure they are operationalized in all customer facing business systems
• Develop metrics to ensure Customer Experience improvement implementations are successfully measured and efforts are attached to improved Customer Satisfaction and NPS
• Coordinate with internal departments and stakeholders to maximise CRM usage for customer engagement and data analytics

Learning and growth Perspective

• Continuously obtain training to improve relevant skills for delivery of Business Expectations
• Recommendation of department specific training to the Learning & Development team

Qualifications

Ideal Job Specifications

• Degree
• Project Management Certification/ Customer Experience Certification
• 6+ of experience in Services industry handling customer experience or operational roles
• 3+ years of experience in service design, user-centred design or process reengineering.
• Experience in Project Management dealing in product/process development and system implementation.
• High level of understanding of customer journeys, systems in the service industry with practical experience in the use of CRMs and other mobile money software
• Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage stakeholders who impact performance.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
• Proactive, confident, energetic and able to work under pressure with a positive attitude; excellent interpersonal skills and good decision making skills

Read More & Apply

Intergrations Engineer at Equity Bank Kenya

Job Purpose: 

The Staff will be responsible for managing DFS (Digital Financial Services ) integrations not limited building scalable RESTFul APIs, the server-side application logic, integration with both internal and external systems.

Job Responsibilities/ Accountabilities:

• Design, build and maintain efficient RESTFul APIs in Java/C#
• Build Reusable Code and Library for Future Use
• Design and Implementation of data storage solutions
• Work with Frontend and Mobile App developers to define RESTFul API specs
• Work well with technical and non-technical people to deliver high value results
• Participating in Sprint Planning and tracking work items

Personal Attributes:

• Must be able and willing to collaborate in a team/cooperative environment as well as exercise independent judgment and initiative.
• Strong analytical, decision-making, and problem-solving skills.
• Is extremely logical, detail oriented with a keen attention to detail.
• Demonstrated ability to prioritize work-load and meet multiple project deadlines.
• Ability to conduct research into systems issues and products as required.
• Highly self-motivated and self-directed.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Proven ability to quickly learn new applications, processes, and procedures.
• Structured thinker, effective communicator with excellent written and oral communication skills.
• Excellent listening and interpersonal skills.

Qualifications

Qualification/ Role Requirements

• Bachelor’s degree in information technology, Software Engineering, Computer Science or related field
• 3+ years experience developing applications in Java or C#
• 3+ years of experience in ASP.NET Core or Spring Boot
• Experience with SOAP and REST services
• Good understanding of DevOps and CI/CD practices3
• Familiarity with container technologies like Docker and K8s
• Experience with SQL Server, Oracle Database and MongoDB
• Experience with cloud technologies Azure/AWS
• Experience with OAuth and JWT Tokens
• Knowledge of API Management solutions
• Knowledge of Micro-Service Architecture
• Experience with gRPC
• Experience with Kafka

Read More & Apply

Oracle Cloud CRM Applications Support Specialist 

Job Purpose:   

The ideal candidate will provide application support for Oracle Cloud SaaS products such as Oracle Fusion CX Sales Cloud and Oracle B2C Service Cloud, ensuring system stability, user satisfaction, and issue resolution across the business. This role requires strong problem-solving skills, hands-on experience with Oracle Cloud applications, and the ability to communicate effectively with both technical and non-technical users. 

Read More & Apply

---

Risk Data Analytics & Model Risk 

JOB PURPOSE

Equity Group uses a significant number of models in different areas including business decisioning, regulatory and compliance purposes. Reliance on the models will increase exponentially in the coming years to support the ARRP. Although the use of models provides significant efficiency, transparency, and consistency in the decisioning process, the models themselves represent a new source of risk (Model risk). This role mitigates the potential for model output to incorrectly inform management decisions which may lead to financial loss, poor business decision making, noncompliance with regulations or damage to a banking organization reputation. 

The role involves creation and automation of data driven dashboards and insights, maintenance of risk models, ensuring compliance with regulatory requirements, and providing strategic insights to senior management. The ideal candidate will possess strong analytical skills, extensive experience in risk management and data analytics, and the ability to lead a team of risk analysts.

Read More & Apply

---

Fraud Manager – Prevention 

Purpose of the Role: 

The role of Fraud – Prevention will assist the Head of Fraud – Detection and Prevention in the implementation of fraud risk management strategies for the Digital Financial Services, Equitel and Jenga payment gateway. The holder of the position will assist the Head of Fraud – Detection and Prevention in anticipating, identifying, assessing, and responding to emerging fraud risks. The role will pinpoint opportunities for proactive fraud prevention across services, products, and channels and platforms, collaborating closely with the various Group Heads of Principal risks, Head of Investigations, to enforce the fraud management framework, policies, and standards in the Finserve Africa Limited operations.

Read More & Apply

---

Fraud Manager-Detection 

Job Purpose

The Fraud – Prevention assists the Head of Fraud – Detection and Prevention in the implementation of fraud risk management strategies for the Digital Financial Services, Equitel and Jenga payment gateway. The holder of the position will assist the Head of Fraud – Detection and Prevention in anticipating, identifying, assessing, and responding to emerging fraud risks. The role will pinpoint opportunities for proactive fraud prevention across services, products, and channels and platforms, collaborating closely with the various Group Heads of Principal risks, Head of Investigations, to enforce the fraud management framework, policies, and standards in the Finserve Africa Limited operations.

Read More & Apply

---

Fraud Analyst – Prevention and Detection

Job Purpose

The role will assist the Fraud Manager – Prevention and Detection in the implementation of fraud risk management strategies for the Digital Financial Services, Equitel and Jenga payment gateway. The role holder will be tasked to perform fraud transaction monitoring and reporting for the Digital Financial Services and Jenga Payment gateway to ensure full compliance to the fraud procedures and policies.

Read More & Apply

---

Payroll & Benefits Manager 

Purpose of the Role: 

Oversee the execution of the monthly payroll including statutory deductions and benefits as per the Equity group Reward Policy. 

Read More & Apply