Latest Career Opportunities at Equity Bank Limited
- Location:
Kenya
- Application
Deadline: (21st November 2025)
About Equity Bank
Equity Bank is one of the largest financial institutions in
East Africa, committed to transforming lives through inclusive financial
services, innovation, and sustainable growth. Working at Equity means joining a
purpose-driven organization focused on empowering individuals, businesses, and
communities.
Equity Bank Kenya has announced multiple exciting career
opportunities for experienced professionals across various departments
including IT, Risk Management, and Credit. If you are passionate about
innovation, governance, and financial excellence, here’s your chance to join
one of Kenya’s leading financial institutions.
(👉 Click on the blue
job title to view full details and apply via the
official Equity Bank Careers Portal.)
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Job Title |
County |
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Kenya |
Nov 21,
2025 |
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|
Kenya |
Nov 21, 2025 |
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Kenya |
Nov 21,
2025 |
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|
Kenya |
Nov 21, 2025 |
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Kenya |
Nov 21,
2025 |
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Kenya |
Nov 21, 2025 |
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Kenya |
Nov 21,
2025 |
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|
Kenya |
Dec 21, 2025 |
Latest Career Opportunities at Equity Bank Limited
- Location:
Kenya
- Application
Deadline: (27th Oct – 1st Nov 2025)
About Equity Bank
Equity Bank is one of the largest financial institutions in
East Africa, committed to transforming lives through inclusive financial
services, innovation, and sustainable growth. Working at Equity means joining a
purpose-driven organization focused on empowering individuals, businesses, and
communities.
Equity Bank is inviting qualified, dynamic, and passionate
professionals to apply for several exciting career opportunities across its
departments. Below is a list of the currently open positions.
( Click
on the blue job title to view full details and
apply via the official Equity Bank Careers Portal.)
|
Job Title |
Country |
Location |
Action |
|
Kenya |
Nov 1,
2025 |
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|
Kenya |
Oct 31, 2025 |
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|
Kenya |
Oct 30,
2025 |
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|
Kenya |
Oct 30, 2025 |
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|
Kenya |
Oct 30,
2025 |
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|
Kenya |
Oct 29, 2025 |
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|
Kenya |
Oct 27,
2025 |
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|
Kenya |
Oct 27, 2025 |
Latest Job Vacancies at Equity Bank – October 2025
- Location:
Kenya
- Application
Deadline: Various (October 20–23, 2025)
About Equity Bank
Equity Bank is one of the largest financial institutions in
East Africa, committed to transforming lives through inclusive financial
services, innovation, and sustainable growth. Working at Equity means joining a
purpose-driven organization focused on empowering individuals, businesses, and
communities.
Equity Bank is inviting qualified, dynamic, and passionate
professionals to apply for several exciting career opportunities across its
departments. Below is a list of the currently open positions.
( Click
on the blue job title to view full details and
apply via the official Equity Bank Careers Portal.)
|
Job Title |
Location |
Closing date |
Action |
|
Kenya |
Oct 23,
2025 |
||
|
Kenya |
Oct 23, 2025 |
||
|
Kenya |
Oct 23,
2025 |
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|
Kenya |
Oct 23, 2025 |
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|
Kenya |
Oct 23,
2025 |
||
|
Multiple Locations |
Oct 22, 2025 |
||
|
Environmental, Social Governance &
Reputational Risk Officer |
Kenya |
Oct 20,
2025 |
|
|
Kenya |
Oct 20, 2025 |
||
|
Kenya |
Oct 20,
2025 |
General Manager Blue Economy at Equity Bank Kenya
The role is responsible for driving Equity Bank’s strategic
positioning in the Blue Economy by fostering business development, market
expansion, and strategic partnerships. This includes collaborating with the
Commercial Director and group teams to develop corporate strategies, engaging
external stakeholders, and ensuring alignment with the African Recovery and
Resilience Plan. The role also involves conducting market intelligence,
capacity building, and implementing key performance indicators to track sector
growth. Additionally, it supports business sustainability through value
offerings, policy compliance, and performance reporting while enhancing
customer relationships and brand positioning.
Key Responsibilities
- Strategy
Development
- Collaborate
with Commercial Director and Group commercial teams in developing group
wide corporate strategy to support the positioning of the bank as a key
player in the Blue Economy transformation.
- To
develop strategic activities to support banks with links with external
stakeholders and partners including Governments and development partners.
- To
undertake business development activities including marketing activities
to potential and existing customers, value offerings development and
customers retention.
- To
Build strategic relationships with customers, potential investors,
government agencies, and development partners with a view to positioning
the Bank as a key player in the Port Sector.
- Continuously
conduct and advise market intelligence to identify new markets’ customer
trends, government directives and changes in the policy.
- To
develop appropriate training and capacity building programs for continuous
improvement of blue economy initiatives in the Port Sector
- Developing
materials/ resources suitable to open the opportunities and disseminate to
the key internal stakeholders critical to development and implementation
of the strategy.
- To
ensure alignment and implementation the Blue Economy initiatives to the
African Recovery and Resilience Plan.
- To
build capacity for key roles in EBKL to appreciate the opportunities in
the Blue Economy and support growth & development.
- To
develop and position key value offerings customers and clients in
the blue economy sector.
- To
develop and support implementation of appropriate KPIs for relevant
regions/ branches to track performance of the Blue Economy sectors.
- To
develop and implement performance reporting framework for the Blue
Economy Sector.
- Work
collaboratively with Bank subsidiaries supporting business development eg
the Foundation, Insurance, technology, Health etc
- To
prepare quarterly/annual and other periodic performance reports for
management to ensure groupwide visibility of sector performance.
- Originate,
build and sustain strategic business partnerships.
- Position
Equity Bank Kenya as a preferred Bank.
- Ensure
full adherence to the Bank’s customer service chatter.
- Increase
market share in line with strategic ambitions and in a profitable, ethical
and sustainable manner.
- National
Credit Committee as and when required.
- Ensure
adherence of policies and procedures from regulatory authorities, Equity
bank and other stakeholders.
- Ensure
audit and risk rating for the sector and is within set thresholds as per
the key performance indicators.
- Submission
of reports to key stakeholders to aid in decision making.
- Any
other duties may be assigned by the line manager
Qualifications, Experience
- Master’s
degree in business/ economics.
- More
than 15 years’ experience in management, strategy development,
implementation monitoring and evaluation relevant Blue Economy sectors.
- Professional
qualifications in areas such as Maritime Management, Governance,
Sustainability or Finance
Exciting Career Opportunities
Equity Bank is currently hiring talented professionals to
join its dynamic team in Kenya. If you’re passionate about innovation, customer
experience, and driving financial solutions that make an impact, explore the
latest openings and apply before the deadlines.
Click
a blue job title to view the full job description and application details.
|
Job Title |
location |
Action |
|
|
Kenya |
Sep 12,
2025 |
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|
Kenya |
Sep 12, 2025 |
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|
Kenya |
Sep 10,
2025 |
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|
Kenya |
Sep 2, 2025 |
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|
Kenya |
Sep 2,
2025 |
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|
Kenya |
Sep 8, 2025 |
Application Support Specialist – SWIFT at Equity Bank Kenya
The Channels support specialist supports the business to
achieve its goals and objectives by using effective and efficient practices to
achieve strategic objectives and product support to customers. Additional
responsibilities will include providing the highest level of service to resolve
the customers’ issues and restoring the customer to fully functioning status,
while strengthening the customer’s experience.
Job Responsibilities/ Accountabilities:
- Document
and describe application defects and track those defects to
resolution.
- Manage
open tickets resolution times on ticket SLA’s and manage vendor on
issues/incidents raised with them for resolution
- Perform
capacity and performance management for Swift Alliance suite of
applications and components.
- Configure,
test and deploy newly released fixes into UAT, Pre-prod and subsequent
migration to production environments.
- Tier
II support for client facing application issues raised by level 1 support
analysts
- Prepare
method of procedure (MOP) documents and training manuals to be used by
level 1 engineers to troubleshoot and resolve known issues in Swift
Alliance suite of applications and their components.
- Maintain
system uptime on set standards and ensure proper escalation where
required
- Drive
efforts to proactively identify application or system issues improving
availability and performance.
- In
depth knowledge of code deployments and SDLC processes.
- Using
organization skills maintains personal knowledge of recent
environment/software updates to ensure accurate customer
communication.
- In
depth knowledge of the updated CSP guidelines and controls under the
assessment period.
- Document
application workflows and create the ability to identify issues at
different layers within the application architecture.
- Participates
in training programs to continuously improve product knowledge and service
skills.
Qualifications
Key Critical Competencies
- Business
awareness
- Strong
analytical and problem-solving skills
- Excellent
planning skills
- High
personal standards and goal oriented
- Excellent
interpersonal skills
- Excellent
and effective communications skills, both orally and in writing
- Strong
coaching skills
- Culture
sensitivity
Requirements:
- Degree
in Computer Science, IT, Telecommunications or related
qualifications.
- Knowledge
of Swift Alliance suite of applications and their components.
- Ability
to carry out integrations through completion of System Integration Testing
and User Acceptance Testing.
- Ability
to work with diverse teams and various stakeholders to accomplish tasks in
heterogeneous 24×7 high-availability operations environments, with
significant levels of direct customer interaction.
- Knowledge
in UNIX and Linux systems support is a MUST, administration and Linux
scripting an added advantage.
- Solution
architecture troubleshooting, performance tuning and problem
resolution.
- Knowledge
of HSM management is key.
- Excellent
communications skills, good listener, team player, positive attitude is a
must.
- Ability
to win the hearts and mind of the customers.
- Knowledge
of the latest Swift standards ISO20022
- Ability
to work on demand and be quality orientated
- Available
to take part in 24 x 7 support coverage roster
Channels Support Specialist – Branch Service Hub/Newgen at Equity Bank Kenya
The subject matter expert for applications running the
enterprise digitization (Branch service hub/Newgen) supports the business to
achieve its goals and objectives by using effective and efficient practices to
achieve strategic objectives and product support to customers. Additional
responsibilities will include providing the highest level of service to resolve
the customer’s issue and restoring the customer to fully functioning status,
while strengthening the customer.
Job Responsibilities/ Accountabilities:
- Ensure
availability of assigned applications 24/7
- Manage
open tickets resolution times on ticket SLA’s and manage vendor on
issues/incidents raised with them for resolution
- Document
and describe application defects and track those defects to
resolution.
- Perform
capacity and performance management for the Branch Service Hub, Newgen
applications and its components
- Support
projects delivery within timelines
- Configure,
test and deploy newly released fixes into UAT, Pre-prod and subsequent
migration to production environments
- Level
II support for client facing application issues raised by level 1 support
analysts
- Prepare
method of procedure (MOP) documents and training manuals to be used by
level 1 engineers to troubleshoot and resolve known issues in the Branch
Service Hub and its components
- Maintain
system uptime on set standards and ensure proper escalation where
required
- Formulation
and validation of SQL scripts for generating business reports
- Drive
efforts to proactively identify application or system issues improving
availability and performance
- In
depth knowledge of code deployments and SDLC processes
- Using
organization skills maintains personal knowledge of recent
environment/software updates to ensure accurate customer
communication
- Document
application workflows, create the ability to identify issues at their
different layers within the application architecture
- Participates
in training programs to continuously improve product knowledge and service
skills
Key Critical Competencies
- Strong
business awareness and understanding of organizational needs.
- Advanced
analytical and problem-solving abilities.
- Excellent
planning and organizational skills.
- Goal-oriented
with high personal standards.
- Strong
interpersonal skills with the ability to build effective
relationships.
- Clear
and effective communication skills, both verbal and written.
- Skilled
in coaching and mentoring others.
- Excellent
and effective communications skills, both orally and in writing
- Strong
coaching skills
- Culture
sensitivity and adaptable in diverse environments
Qualifications
Requirements:
- Degree
in Computer Science, IT, Telecommunications or related
qualifications.
- Knowledge
of cloud technologies e.g. Microsoft Azure, AWS etc.
- Ability
to carry out integrations through completion of System Integration Testing
and User Acceptance Testing.
- Understanding
of branch operations e.g. Account opening, payments
- Ability
to work with diverse teams and various stakeholders to accomplish tasks in
heterogeneous 24×7 high-availability operations environments, with
significant levels of direct customer interaction
API PRODUCT OWNER – at Equity Bank Kenya
THE ROLE PURPOSE
The API Product Owner leads the development, lifecycle
management, and delivery of our API products. This role acts as the bridge
between business needs and technical execution, ensuring our API offerings are
scalable, reliable, and deliver real value to our partners and customers. The
role owner will oversee implementation, manage product backlogs, guide
cross-functional squads, and ensure adherence to API governance, release
planning, and compatibility standards.
- KEY
responsibilities (DUTIES)
- Oversee
API Product Implementation: Own the end-to-end implementation of API
products, from ideation and design to deployment and monitoring.
- Backlog
Management: Maintain and prioritize product backlogs, working closely with
delivery squads to ensure timely and high-quality feature releases.
- Manage
Full API Lifecycle: Oversee all phases of the API lifecycle — design,
development, testing, deployment, versioning, support, optimization, and
retirement.
- Plan
Releases: Develop and execute API release plans, including internal
testing, beta testing with early adopters, and phased general availability
rollouts.
- Optimize
APIs: Continuously evaluate API performance, usability, and adoption,
identifying areas for improvement and optimization.
- Ensure
Backward Compatibility: Define and enforce policies for backward
compatibility to ensure a smooth developer experience and minimize service
disruption.
- Manage
API Deprecation: Establish and execute structured deprecation and
sunsetting plans, including clear customer communication, support
timelines, and migration paths.
- Developer
Experience Support: Work closely with technical writers and developer
relations to ensure API documentation, tutorials, and support content are
accurate and developer friendly.
- Analytics
& Reporting: Track API usage metrics, customer feedback, and incident
reports to inform product decisions and continuous improvement.
Qualifications
Experience:
- 5+
years in software development, systems integration, or API-focused
roles.
- Minimum
2–3 years of experience in a product owner or product management role,
preferably with API platforms or digital products.
- Demonstrated
experience in managing cross-functional agile squads and backlogs.
- Education:
Bachelor’s degree in Computer Science, Information Technology,
Engineering, or a related field.
Technical Skills:
- Strong
understanding of RESTful API design, OpenAPI/Swagger specs, API gateways,
and developer ecosystems.
- Familiarity
with CI/CD, DevOps practices, microservices architecture, and cloud-native
platforms (e.g., AWS, Azure, GCP).
- Experience
with API lifecycle tools like Postman, Apigee, Kong,WSO2, Mulesoft, or
similar.
- Product
& Agile Skills:
- Proven
track record in translating business needs into technical requirements and
managing a product backlog.
- Skilled
in Agile/Scrum methodologies, user story writing, and iterative product
delivery.
- Strong
analytical, prioritization, and stakeholder management capabilities.
Preferred Qualifications:
- Experience
working with internal and external developer communities.
- Exposure
to monetization strategies and API economy business models.
API Technical Writer at Equity Bank Kenya
ROLE PURPOSE
- API
Technical Writer leads the creation and maintenance of high-quality API
documentation and developer resources. He/she works closely with product
managers and developers to ensure our API documentation is clear,
accurate, and helpful to external and internal users. The role owner shall
maintain a passion for simplifying complex technical concepts for a
diverse developer audience.
Responsibilities (DUTIES)
- Maintain
Up-to-Date API Documentation: Continuously review and update API reference
documentation, ensuring it reflects the latest functionality, use cases,
and versioning.
- Manage
and Enhance the API Developer Portal: Administer the developer portal to
ensure all technical content, guides, and resources are current. Devise
and implement innovative ways to enhance the overall developer
experience.
- Customer
Communication: Communicate with customers on new releases, deprecation
notices, and API migration plans, ensuring a smooth and transparent
adoption process.
- Release
Notes Management: Prepare and publish detailed release notes for new API
versions, feature enhancements, bug fixes, and deprecations.
- Engage
in Developer Support Forums: Monitor, respond to, and escalate developer
queries across community forums, contributing to a positive developer
experience.
- API
Product Documentation & Catalog: Create and manage comprehensive API
product documentation, including product overviews, architecture diagrams,
integration workflows, and catalogs.
- User
Guides & Quick References: Write and maintain user-centric guides and
quick reference materials to assist developers in adopting and integrating
APIs effectively.
- Create
Tutorials, FAQs, and Walkthroughs: Develop step-by-step tutorials, code
samples, FAQ sections, and walkthroughs tailored to different developer
personas.
- Collaborate
with Cross-Functional Teams: Work closely with engineering, product, QA,
and support teams to gather technical details and ensure documentation
accuracy
Qualifications
Experience:
- Minimum
of 3 years hands-on development experience in a software engineering,
backend/API development, or technical writing role.
- Proven
experience documenting RESTful APIs, SDKs, and developer tools.
Education:
- Bachelor’s
degree in computer science, Information Technology, Engineering, Technical
Communication, or a related field.
Technical Skills:
- Proficiency
in API documentation tools such as Swagger/OpenAPI, Postman, or
Redoc.
- Ability
to read and understand programming languages such as JavaScript, Python,
Java, or similar.
Soft Skills:
- Excellent
written and verbal communication skills.
- Strong
attention to detail and a user-focused mindset.
- Ability
to manage multiple documentation projects and meet deadlines.
- Preferred
Qualifications:
- Exposure
to CI/CD processes and API lifecycle management tools.
- Familiarity
with agile methodologies and product lifecycle documentation.
Career Opportunities at Equity Bank Limited
Equity Bank Limited is one of the leading financial
institutions in Africa, renowned for its commitment to transforming lives and
livelihoods through inclusive financial services. With a strong presence across
Kenya and the region, the bank is driven by innovation, integrity, and
customer-centric solutions that empower individuals, businesses, and
communities to achieve sustainable growth.
As a purpose-driven organization, Equity Bank Limited offers
exciting career opportunities for professionals passionate about excellence,
innovation, and making a positive impact.
(Click on the blue Job Title to view the
full job description and application details)
|
Job Title |
Location |
Closing Date |
|
|
Kenya |
Sep 5,
2025 |
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|
Kenya |
Sep 5, 2025 |
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|
Kenya |
Sep 5,
2025 |
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|
Kenya |
Sep 5, 2025 |
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|
Kenya |
Sep 5,
2025 |
||
|
Kenya |
Sep 5, 2025 |
||
|
Kenya |
Sep 5,
2025 |
||
|
Kenya |
Sep 5, 2025 |
||
|
Kenya |
Sep 5,
2025 |
||
|
Kenya |
Sep 5, 2025 |
||
|
Kenya |
Sep 5,
2025 |
||
|
Senior Operations Officer-Retail, Agent &
Merchant) Finserve |
Kenya |
Sep 5, 2025 |
|
|
Kenya |
Sep 5,
2025 |
||
|
Kenya |
Sep 5, 2025 |
||
|
Kenya |
Sep 5,
2025 |
||
|
Kenya |
Sep 5, 2025 |
||
|
Kenya |
Sep 5,
2025 |
||
|
Kenya |
Sep 5, 2025 |
||
|
Kenya |
Sep 5,
2025 |
||
|
Kenya |
Sep 5, 2025 |
||
|
Kenya |
Sep 4,
2025 |
||
|
Kenya |
Sep 4, 2025 |
Manager Technology Risk at Equity Bank Kenya
Job Purpose:
The Manager, Technology Risk is responsible for overseeing
the bank’s technology risk management framework, ensuring that risks related to
IT infrastructure, cybersecurity, data protection, and digital transformation
initiatives are effectively managed. This role works closely with IT,
cybersecurity, and risk management teams to identify, assess, monitor, and
mitigate technology-related risks while ensuring compliance with regulatory
requirements and best practices.
Key Responsibilities
Technology Risk Framework Implementation
- Develop,
implement, and maintain the bank’s Technology Risk Management Framework in
alignment with regulatory requirements and industry standards (e.g., NIST,
ISO 27001, COBIT, Basel).
- Ensure
technology risk policies, procedures, and controls are effectively
embedded across all business units.
Risk Identification, Assessment & Mitigation
- Conduct
technology risk assessments, including IT control testing, risk control
self-assessments (RCSA), and scenario analysis.
- Identify
emerging risks related to cybersecurity threats, third-party IT risks,
cloud computing, AI, and digital banking platforms.
- Implement
risk mitigation measures to strengthen IT security and resilience.
Cybersecurity & Data Protection Oversight
- Work
closely with the Information Security and IT teams to assess cyber
threats, vulnerabilities, and incident response strategies.
- Ensure
compliance with data protection laws (e.g., GDPR, Kenya Data Protection
Act) and regulatory requirements.
- Monitor
cybersecurity incidents and oversee remediation efforts.
Third-Party & Vendor Risk Management
- Assess
technology risks associated with third-party vendors, cloud service
providers, and IT outsourcing arrangements.
- Conduct
due diligence and continuous monitoring of critical IT service providers.
Regulatory Compliance & Audit Coordination
- Ensure
adherence to local and international regulatory requirements, including
CBK ICT Risk Guidelines, Basel III, and ISO standards.
- Act
as the liaison between IT, internal audit, and external regulatory bodies
during technology risk audits.
- Address
and close audit findings related to IT risk.
Business Continuity & Incident Management
- Support
IT Disaster Recovery (DR) and Business Continuity Planning (BCP)
initiatives.
- Coordinate
technology risk incident response efforts and ensure timely reporting of
critical IT disruptions.
Technology Risk Reporting & Governance
- Develop
and present technology risk reports, dashboards, and key risk indicators
(KRIs) to senior management, the Risk Committee, and Board-level
governance forums.
- Track
and monitor IT risk remediation plans, ensuring timely resolution of
identified risks.
Training & Awareness
- Conduct
technology risk awareness training for business units to promote a
risk-aware culture.
- Support
risk management capacity-building initiatives for IT and business
teams.
Qualifications
Qualifications, Experience
- Education:
Bachelor’s degree in computer science, Information Technology, Risk
Management, Cybersecurity, or a related field. A master’s degree is an
added advantage.
- Certifications:
Professional certifications such as CISA (Certified Information Systems
Auditor), CRISC (Certified in Risk and Information Systems Control), CISSP
(Certified Information Systems Security Professional), or ITIL
(Information Technology Infrastructure Library) are highly
preferred.
- Experience:
Minimum of 5-7 years of experience in technology risk management, IT
security, cybersecurity, or audit in the banking or financial services
industry.
- Regulatory
Knowledge: Strong understanding of CBK ICT Risk Guidelines, Basel Accords,
NIST Cybersecurity Framework, GDPR, Kenya Data Protection Act, and ISO
27001.
Key Competencies & Skills
- Technology
Risk Management – Expertise in IT risk identification, mitigation, and
monitoring.
- Cybersecurity
& Information Security – Strong understanding of cyber
threats, vulnerability management, and data protection
regulations.
- IT
Governance & Compliance – Knowledge of COBIT, ITIL, and regulatory
requirements for technology risk management.
- Incident
& Crisis Management – Ability to handle IT incidents, cyber breaches,
and business continuity disruptions.
- Audit
& Assurance – Experience in conducting IT risk assessments, internal
audits, and regulatory compliance reviews.
Latest Career Opportunities at Equity Bank
Equity Bank is currently hiring across various departments.
If you are passionate, skilled, and ready to grow your career in a dynamic
environment, explore the exciting opportunities below and apply before the
deadlines.
Click on each job title to view full details and submit
your application directly via Equity Bank’s career portal.
|
Job Title |
location |
Application |
Action |
|
Kenya |
Aug 29,
2025 |
||
|
Senior Business Process Re-engineering and
Automation Developer |
Kenya |
Aug 29, 2025 |
|
|
Kenya |
Aug 29,
2025 |
||
|
Kenya |
Aug 29, 2025 |
||
|
Kenya |
Aug 29,
2025 |
||
|
Kenya |
Aug 22, 2025 |
||
|
Kenya |
Aug 25,
2025 |
||
|
Kenya |
Aug 27, 2025 |
||
|
Kenya |
Aug 27,
2025 |
||
|
Kenya |
Aug 27, 2025 |
||
|
Kenya |
Aug 19,
2025 |
||
|
Kenya |
Aug 25, 2025 |
||
|
Multiple
Locations |
Aug 26,
2025 |
Legal Operations Manager at Equity Bank
Equity Bank is one of the region’s leading banks whose
purpose is to transform the lives and livelihoods of the people of Africa
socially and economically by availing them modern and inclusive financial
services that maximize their opportunities. With a strong footprint in Kenya,
Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to
over 12 million customers – the largest customer base in Africa. Currently the
Bank is seeking additional talent to serve in the role of Legal Operations
Manager as outlined below.
Job Purpose
The Legal Operations Manager supports the Head of Legal
Operations in streamlining and managing the operational aspects of the legal
department to enhance efficiency and effectiveness and ensure compliance with
regulatory, operational, and strategic goals. The role involves overseeing
legal processes, managing budgets, implementing operational frameworks,
coordinating with internal and external stakeholders, and driving initiatives
and implementing technology and systems to optimize the department’s performance.
Key Responsibilities
Legal Operations Management:
- Oversee
the day-to-day operational activities of the legal department, ensuring
timely and efficient delivery of services.
- Develop
and implement processes, policies, and workflows to improve legal team
efficiency.
- Monitor
the department’s performance against established KPIs and prepare reports
for the Head of Legal Operations
Budget and Cost Management:
- Assist
in managing the legal department’s budget, including forecasting,
tracking, and controlling expenses.
- Negotiate
fees and manage relationships with external counsel and legal service
providers to ensure cost efficiency.
Process Improvement and Technology Integration:
- Identify
areas for process improvement within the legal department and implement
initiatives to increase efficiency and productivity.
- Facilitate
the adoption of legal technology solutions, such as matter management
systems, e-discovery tools, document management tools and contract
automation platforms.
Compliance and Risk Management:
- Support
compliance with internal policies, regulatory requirements, and industry
standards in legal operations.
- Identify
and mitigate operational risks within the legal department. Contract
and Document Management:
- Oversee
the management of contracts and legal documentation, ensuring proper
filing, accessibility, and compliance.
- Ensure
contracts are tracked, monitored, and renewed or terminated in a timely
manner.
External Counsel and Vendor Management:
- Maintain
relationships with external legal counsel and service providers.
- Monitor
performance of external counsel to ensure timely and quality delivery of
services.
- Maintain
an updated database of external vendors and their performance metrics.
Reporting and Analytics:
- Generate
reports and provide insights on legal department performance, budgets, and
external counsel usage.
- Track
key metrics related to legal matters, including case progress, costs, and
risk exposures.
Documentation and Records Management:
- Ensure
the effective management, organization, and storage of legal documents,
contracts, and case files in accordance with regulatory and internal
policies.
- Oversee
the implementation and maintenance of secure document management systems.
Training and Development:
- Facilitate
training programs for the legal team on operational processes, technology,
and compliance.
- Support
capacity building initiatives within the legal department.
Stakeholder Engagement:
- Act
as a point of contact between the legal department and other internal
departments for operational matters.
- Provide
regular updates to the Head of Legal Operations on key issues and
developments.
Qualifications & Experience
- Education:
Bachelor’s degree in law, Business Administration, or a related field.
Master’s degree or certification in Project Management, Legal Operations,
or Business Process Management is an advantage.
- Professional
Qualifications such as admission as an advocate of the High Court of Kenya
with a valid practicing certificate, with certifications in legal
operations or project management would be beneficial
- Experience:
Minimum of 6–8 years of experience in a legal or legal operations role,
with at least 2–3 years in a managerial capacity.
- Experience
in banking or financial services is highly preferred.
Skills and Competencies:
- Strong
understanding of legal operations, contract management, and compliance.
- Proficiency
in legal technology and systems such as matter management and e-billing
tools.
- Excellent
project management and organizational skills.
- Strong
analytical and problem-solving abilities.
- Effective
communication, negotiation, and stakeholder management skills.
Key Performance Indicators:
- Efficiency
in managing legal department processes and workflows.
- Successful
implementation and utilization of legal technology.
- Budget
adherence and cost efficiency in legal operations.
- Timeliness
and accuracy of reports and analytics.
- Quality
of stakeholder relationships and vendor management.
Senior Business Process Analyst at Equity Bank Kenya
Description
Position Overview
We are seeking an experienced Senior Business Process Analyst to join our
global banking operations team. This role will be responsible for analysing,
documenting, and optimizing complex business processes across multiple banking
functions and geographic regions.
The successful candidate will work closely with stakeholders at all levels to
drive process improvements, ensure regulatory compliance, and support digital
transformation initiatives.
Key Responsibilities
Process Analysis s Documentation
• Conduct comprehensive analysis of existing business
processes across retail banking, commercial banking, investment banking, and
support functions
• Create detailed process maps, workflows, and
documentation using industry- standard methodologies (BPMN, Six Sigma, Lean)
• Identify process gaps, inefficiencies, and areas for
improvement through data analysis and stakeholder interviews
• Maintain process repositories and ensure documentation
remains current and accessible
Process Improvement s Optimization
• Lead process reengineering initiatives to enhance
operational efficiency, reduce costs, and improve customer experience
• Collaborate with cross-functional teams to design and
implement process improvements
• Develop business cases for process changes, including
cost-benefit analysis and risk assessment
• Monitor and measure process performance using KPIs and
metrics to ensure continuous improvement
Stakeholder Management Communication
• Work closely with business users, IT teams, operations
managers, and senior leadership across multiple regions
• Facilitate workshops, requirements gathering sessions,
and process validation meetings
• Present findings and recommendations to executive
leadership and steering committees
• Act as liaison between business units and technology
teams during system implementations
Regulatory Compliance s Risk Management
• Ensure all processes comply with local and
international banking regulations (Basel III, GDPR, SOX, etc.)
• Collaborate with compliance and risk teams to identify
and mitigate process- related risks
• Support audit activities by providing process
documentation and evidence of controls
• Stay current with regulatory changes and assess impact
on existing processes
Digital Transformation Support
• Support automation initiatives including RPA, workflow
management, and digital banking platforms
• Work with technology teams to define functional
requirements for process automation
• Assist in vendor selection and implementation of
process management tools
• Champion adoption of new technologies and digital
processes across the organization
Qualifications
Required Qualifications Education s Certifications
• Bachelor’s degree in business administration, Finance,
Information Systems, or related field
• Professional certifications preferred: Six Sigma Black
Belt, Certified Business Analysis Professional (CBAP), or equivalent process
improvement certification
Experience
• Minimum 7-10 years of business process analysis
experience in banking or financial services
• Proven track record of leading large-scale process
improvement initiatives
• Experience with regulatory requirements in banking
(Basel, SOX, AML, KYC)
• Hands-on experience with process mapping tools (Visio,
ARIS, Signavio, or similar)
• Experience with project management methodologies
(Agile, Waterfall)
Technical Skills
• Advanced proficiency in process modeling techniques
and tools
• Strong analytical skills with experience in data
analysis tools (Excel, SQL, Tableau, Power BI)
• Knowledge of banking systems and applications (core
banking, CRM, trading platforms)
• Understanding of automation technologies (RPA, BPM,
workflow tools)
• Familiarity with ITIL framework and service management
principles
Core Competencies
• Excellent written and verbal communication skills with
ability to present to senior executives
• Strong facilitation and workshop leadership
capabilities
• Critical thinking and problem-solving skills with
attention to detail
• Ability to work independently and manage multiple
projects simultaneously
• Cross-cultural awareness and ability to work with
global teams across different time zones
Preferred Qualifications
• Master’s degree in Business Administration or related
field
• Experience in multiple banking domains (retail,
commercial, investment banking)
• Knowledge of emerging technologies (AI, machine
learning, blockchain) and their application in banking
• Experience with cloud-based process management
platforms
• Previous consulting experience with external clients
• Fluency in multiple languages relevant to global
operations
Product Technical Head – Delivery at Equity Bank Kenya
JOB PURPOSE:
The Group Head – Product Technical Delivery is responsible
for leading the end-to-end technical implementation and delivery of digital
products-payments across the Group. The role ensures seamless execution,
adoption of product roadmaps, alignment of technical development with business
strategy, and delivery of innovative, scalable, and secure solutions across all
markets. This leader will work closely with Product Owners, TPMS, and
Engineering and Business stakeholders to drive consistency, quality, and velocity
in product technical delivery. This is a leadership role whose purpose is to
guide the development and release of digital products that support the Bank in
attaining the strategic pillars such as Food and Agriculture, Manufacturing,
Trade and investments, MSMEs , social and environmental transformation and
Technology enabled ecosystem.
KEY RESPONSIBILITIES (DUTIES)
- Leadership
& Strategic Delivery
- Define
and lead the Group’s product-payments technical delivery strategy,
ensuring alignment with business goals and Book of Work (BOW)
initiatives.
- Drive
consistent technical execution of products and platforms across
subsidiaries.
- Manage
cross-functional delivery squads (Developers, Architects, QA, TPMs) to
ensure timely, high-quality product launches.
- People
Management & Capability Building
- Lead,
mentor, and develop high-performing technical delivery teams across the
Group.
- Foster
a collaborative, innovative, and delivery-focused culture.
- Stakeholder
Engagement
- Collaborate
with Product House, IT Operations, InfoSec, Risk and Business leaders to
prioritize and align deliverables.
- Serve
as a bridge between technology and business, translating requirements
into executable technical plans.
- Product
Delivery
- Oversee
the technical delivery of key digital initiatives (e.g., payments, agency
banking, PWE, core integrations).
- Champion
agile and DevOps methodologies to enhance speed and adaptability.
- Monitored
project risks, dependencies, and performance metrics to ensure delivery
against timelines and budgets.
- Duties
include defining support staff & service desk staff requirements,
ticket review and measured feedback (support function KPI’s). Participate
in leader on-call role.
- Assists
with support staff onboarding.
- Facilitates
and participates in employee team meetings.
- Responsible
for performance evaluations and related compensation recommendations,
discipline, training of assigned staff to ensure operational
effectiveness of group (including but not limited to completing
appropriate documentation, new employee paperwork submission, account
creation requests, equipment distribution and tracking, quarterly
reviews, review and maintenance of weekly performance reports).
- Lead
and work closely with product managers across all products and channels
capabilities to prioritize initiatives, share insights on customer
demands, identify opportunities for teamwork, and coordinate product
development and delivery.
- Assists
with support and training to staff (business) for a new Payment products
for them to adopt.
- Ensure
Knowledge Transfer and hand off to Support teams and users.
Qualifications
EXPERIENCE:
- 5+
years of progressive experience in software development, solution
architecture, or IT delivery leadership.
- Proven
experience delivering complex digital products in multi-country
environments.
- Strong
technical understanding of APIs, microservices, cloud platforms,
mobile/web architecture, and core banking integrations.
- Demonstrated
expertise in agile project delivery, DevOps, CI/CD practices.
- Experience
working in banking/financial services or large enterprise technology
environments.
- Must
have hands on practical and min 5+ years’ experience utilizing Service NOW
in a tech support function.
- Min
5+ years acting in a lead/supervisor/management capacity.
- Must
have extensive experience in service desk KPIs and metrics.
- ACADEMIC
QUALIFICATIONS AND CERTIFICATIONS: Must – Haves
- Bachelor’s
degree in information technology, engineering, or related field required.
MBA in addition is preferred.
Nice to Have
- IT
and Professional certifications
- Product
and Project management certifications
- Any
other relevant industry certification
- ITIL
Certification
Head of Expansion and Facilities Management – Equity Afya at Equity Bank Limited
Head of Expansion and Facilities Management – Equity Afya
Description
The Head of Expansion and Facilities Management is
responsible for EQA’s network growth including opening new clinics,
renovations, and relocations and managing all facility-related facilities and
equipment to ensure a safe, compliant, and efficient environment. This role
plays a key part in EQA’s strategic growth, ensuring that the expansion aligns
with EQA’s strategic goals, regulatory standards, and optimize operational
infrastructure across all clinics.
Key Responsibilities
Strategic Expansion
- Develop
and implement the EQA’s expansion strategy aligned with the vision,
mission and growth objectives.
- Identify
and map-out strategic locations for setting up new facilities through
market research and network optimization.
- Develop
and manage the departmental budget to ensure compliance and increase
profitability.
- Conduct
feasibility studies, site evaluations, and cost-benefit analyses for new
projects to guide decision making.
- Identify
strategic partners such as contractors, government agencies, and other
service providers to ensure projects are efficiently executed and
maintained.
Franchise Partnership Management
- Grow
the Franchise network within the set framework to achieve short term and
long-term expansion goals.
- Actively
engage existing and potential franchisees and provide information on
potential opportunities for establishing facilities or expansion.
- Oversee
Franchisor/Franchisee contract administration, ensuring compliance with
contractual obligations, and managing variations and claims.
- Support
the project funding process by ensuring compliance with the bank
requirements to ensure projects are completed within the set timelines.
- Coordinate
the approval of loan disbursements and drawdowns for franchise led
facilities.
- Coordinate
the Franchisee onboarding process to ensure they are well trained and
aware of their contractual obligations and Franchisor expectations.
- Lead
the end-to-end process for new site construction—including location
scouting, lease negotiations, design, and construction oversight.
Project Management
- Oversee
all EQA’s expansion and renovation projects from concept to launch.
- Negotiate
contracts and manage vendor relationships effectively.
- Oversee
contract administration, ensuring compliance with contractual obligations,
and managing variations and claims.
- Develop
and maintain positive, collaborative relationships with internal and
external stakeholders, including staff, Franchisees, contractors, vendors,
and other stakeholders to achieve project goals and objectives.
- Ensure
that all the relevant and required departmental vendors have been
onboarded in collaboration with Equity Group’s Supply Chain team.
- Monitor
expenditures and identify cost-saving opportunities without compromising
quality.
- Manage
the required approvals from local authorities and regulatory bodies to
ensure compliance.
- Ensure
projects are delivered on time, within budget, and to specified quality
standards.
- Collaborate
with the consultants, architects, and contractors to meet functional and
aesthetic goals.
- Track
milestones, manage risks, coordinate stakeholders, and developing
mitigation strategies.
Facilities Resourcing and Management
- Develop
and implement plans for medical equipment acquisition, ensuring alignment
with clinical needs and hospital strategic objectives
- Oversee
the management of medical equipment, including maintenance, repair, and
replacement.
- Ensure
compliance with regulatory requirements and industry standards related to
medical equipment management.
- Develop
and implement preventive maintenance schedules for all critical facilities
infrastructure, equipment, and systems.
- Oversee
the maintenance, repair, and upgrade of facilities, equipment, and
infrastructure.
- Develop
and maintain the Departments risk register.
- Lead
the facilities management team to maintain facilities’ infrastructure,
including buildings, equipment, utilities, and grounds.
- Ensure
uninterrupted support services like electrical systems, water, sanitation,
and waste disposal in EQA owned facilities.
Compliance & Safety
- Develop
and implement departmental policies and procedures.
- Ensure
all facilities comply with safety regulations and other regulatory
requirements such as waste management, Occupational health and Safety fire
safety, accessibility, Nema standards, before opening.
- Coordinate
physical security measures including CCTV, access control systems, and
emergency response plans.
- Coordinate
pre-opening compliance audits and ensure closure of all nonconformities in
new and existing facilities.
- Ensure
facilities and expansion activities comply with local, national, and
healthcare structural regulations.
- Implement
safety protocols and conduct regular audits to minimize hazards and ensure
patient and staff safety.
People and Culture
- Build
and lead a high-performing team.
- Set
annual key performance indicators for the department and direct
reports.
- Conduct
performance reviews for your direct reports.
- Provide
training, mentorship, and performance evaluations to ensure team
effectiveness.
- Monitor
the department’s performance to ensure objectives and targets are
achieved.
- Foster
a culture of ethical behavior, transparency, and accountability within EQA
network.
Qualifications
Education And Experience
- Master’s
degree in business administration, Accounting, Finance, or in a related
field.
- Bachelor’s
degree in engineering, Architecture, Business Management, Facilities
Management, or related field.
- Minimum
10 years of experience in infrastructure development and facility
operations. Experience in a healthcare industry is an added advantage.
- Project
Management Certification (PMP) is an advantage.
- Proven
track record of managing large-scale construction or expansion projects.
- Experience
in real estate acquisition, project execution, and facilities operations
in a regulated environment.
Skills & Competencies
- In-depth
understanding of real estate, leasing, construction management,
Franchising principles and asset and Facilities management.
- Strategic
thinking with attention to operational detail.
- Excellent
leadership, communication, and stakeholder management.
- Proficiency
in project management tools and ERP software.
- Ability
to handle multiple projects and make quick, informed decisions.
- Financial
acumen and negotiation skills.
Product Technical Head – Delivery at Equity Bank Kenya
JOB PURPOSE:
The Group Head – Product Technical Delivery is responsible
for leading the end-to-end technical implementation and delivery of digital
products-payments across the Group. The role ensures seamless execution,
adoption of product roadmaps, alignment of technical development with business
strategy, and delivery of innovative, scalable, and secure solutions across all
markets. This leader will work closely with Product Owners, TPMS, and
Engineering and Business stakeholders to drive consistency, quality, and velocity
in product technical delivery. This is a leadership role whose purpose is to
guide the development and release of digital products that support the Bank in
attaining the strategic pillars such as Food and Agriculture, Manufacturing,
Trade and investments, MSMEs , social and environmental transformation and
Technology enabled ecosystem.
KEY RESPONSIBILITIES (DUTIES)
- Leadership
& Strategic Delivery
- Define
and lead the Group’s product-payments technical delivery strategy,
ensuring alignment with business goals and Book of Work (BOW)
initiatives.
- Drive
consistent technical execution of products and platforms across
subsidiaries.
- Manage
cross-functional delivery squads (Developers, Architects, QA, TPMs) to
ensure timely, high-quality product launches.
- People
Management & Capability Building
- Lead,
mentor, and develop high-performing technical delivery teams across the
Group.
- Foster
a collaborative, innovative, and delivery-focused culture.
- Stakeholder
Engagement
- Collaborate
with Product House, IT Operations, InfoSec, Risk and Business leaders to
prioritize and align deliverables.
- Serve
as a bridge between technology and business, translating requirements
into executable technical plans.
- Product
Delivery
- Oversee
the technical delivery of key digital initiatives (e.g., payments, agency
banking, PWE, core integrations).
- Champion
agile and DevOps methodologies to enhance speed and adaptability.
- Monitored
project risks, dependencies, and performance metrics to ensure delivery
against timelines and budgets.
- Duties
include defining support staff & service desk staff requirements,
ticket review and measured feedback (support function KPI’s). Participate
in leader on-call role.
- Assists
with support staff onboarding.
- Facilitates
and participates in employee team meetings.
- Responsible
for performance evaluations and related compensation recommendations,
discipline, training of assigned staff to ensure operational
effectiveness of group (including but not limited to completing
appropriate documentation, new employee paperwork submission, account
creation requests, equipment distribution and tracking, quarterly
reviews, review and maintenance of weekly performance reports).
- Lead
and work closely with product managers across all products and channels
capabilities to prioritize initiatives, share insights on customer
demands, identify opportunities for teamwork, and coordinate product
development and delivery.
- Assists
with support and training to staff (business) for a new Payment products
for them to adopt.
- Ensure
Knowledge Transfer and hand off to Support teams and users.
Qualifications
EXPERIENCE:
- 5+
years of progressive experience in software development, solution
architecture, or IT delivery leadership.
- Proven
experience delivering complex digital products in multi-country
environments.
- Strong
technical understanding of APIs, microservices, cloud platforms,
mobile/web architecture, and core banking integrations.
- Demonstrated
expertise in agile project delivery, DevOps, CI/CD practices.
- Experience
working in banking/financial services or large enterprise technology
environments.
- Must
have hands on practical and min 5+ years’ experience utilizing Service NOW
in a tech support function.
- Min
5+ years acting in a lead/supervisor/management capacity.
- Must
have extensive experience in service desk KPIs and metrics.
- ACADEMIC
QUALIFICATIONS AND CERTIFICATIONS: Must – Haves
- Bachelor’s
degree in information technology, engineering, or related field required.
MBA in addition is preferred.
Nice to Have
- IT
and Professional certifications
- Product
and Project management certifications
- Any
other relevant industry certification
- ITIL
Certification
Head of IT – Equity Afya at Equity Bank Kenya
Position Overview:
Reporting to the Managing Director, the Head of IT will be
responsible for championing continuous optimization of the Network’s operations
and processes, including ensuring innovation/ renewal of core processes and
systems. The position holder will also be responsible for overseeing and
managing the ICT function and ensuring continuous availability of the systems,
networks and databases, including data security systems, to achieve reliability
and optimum support for hospital operations.
Key Responsibilities:
· Develop
strategies to drive innovation, including automation of patient and
nonpatient-facing processes in line with the overall strategic plan of the
Network.
· To design,
implement, support and maintain LAN, WAN, security and Server infrastructure
that supports the requirements of the business from a performance and
availability standpoint.
· Manage and set
priorities for the design, maintenance, development, and evaluation of all
infrastructure systems, including LANs, WANs, Internet, intranet, security,
wireless implementations.
· Conduct
feasibility studies for various upgrade projects, improvements, and other
conversions.
· Define hardware
and software standards in conjunction with owners and stakeholders.
· Establish and
maintain regular written and in-person communications with the organization’s
executives, decision-makers, stakeholders, department heads, and end users
regarding pertinent infrastructure activities.
· Overseeing and
determining timeframes for major IT projects including system updates,
upgrades, migrations and outages.
· Prepare the ICT
annual budget and monitor its implementation upon approval to ensure cost
containment and value for money.
· Developing and
implementing IT policy and best practice guides for the organization.
· Put in place
disaster management and business continuity processes and infrastructure to
ensure business continuity for the Network’s operations.
· Conduct research
and make recommendations on products, services, protocols, and standards in
support of all infrastructure procurement and development efforts.
· Serve as the
institution’s information technology representative on a variety of information
technology-related committees and task forces departments, and government
bodies regarding the implementation of information systems necessary to meet
mandated data, information and reporting requirements.
· Provide
leadership and guidance to direct reports.
Qualifications
Qualifications & Skills:
· Master’s degree
in Information Technology, Computer Science, Computer Engineering or any other
related fields from a recognized institution.
· Bachelor’s degree
in Information Technology, Computer Science, Computer Engineering or any other
related field from a recognized institution.
· Minimum of 10
years’ information technology experience including computer operations
management, multiple roles in systems implementation, architecture,
security/compliance, business-wide strategic planning responsibility with 5
years at management level.
· Experience in
developing scalable enterprise solutions and being abreast with modern emerging
technologies such as AI, Cloud (Cloud Migration and Management, Back-Up, Cloud
Native Infrastructure Solutions, Integration Planning Capability, Cloud
Security Solution – Compliance, Cloud Security Framework Design and Evaluation)
and distributed ledgers.
· Professional ICT
qualifications such as Microsoft Certified Systems Engineer (MCSE), CCNA or
other equivalent and recognized qualifications will be an added advantage.
· Membership to an
association like Computer Society of Kenya, Engineering Board of Kenya or any
internationally ICT recognized association will be an added advantage.
Strong leadership and managerial skills, with experience in
leading and developing high-performing teams.
EBKL – Reporting & Analytics Coordinator at Equity Bank Limited
Description
Equity Bank is one of the region’s leading banks whose
purpose is to transform the lives and livelihoods of the people of Africa
socially and economically by availing them modern and inclusive financial
services that maximize their opportunities. With a strong footprint in Kenya,
Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to
over 12 million customers – the largest customer base in Africa. Currently the
Group is seeking additional talent to serve in
the role of Reporting & Analytics
Coordinator.
Job Purpose:
Oversee HR Analytics and Reporting, HR Budgeting, and OPEX
Management. Responsible for tracking, monitoring, and reporting on key HR
metrics, ensuring alignment with strategic goals. Additionally, he or she will
coordinate the annual HR business planning process in collaboration with HR,
Finance, and departmental teams, establishing standardized budgeting and
reporting routines
Key Responsibilities
- Establish
and enforce internal controls, standards, and processes to ensure
accuracy, consistency, and integrity in HR data reporting.
- Analyze
key workforce metrics, including headcount trends, recruitment SLAs,
turnover, and retention rates, to generate actionable insights.
- Automate
and enhance HR reporting workflows using Power BI, Excel-VBA, Smart Sheet,
and other data visualization tools.
- Lead
the development and maintenance of high-level HR dashboards and board
reports, ensuring they drive strategic decision-making.
- Coordinate
and analyze HR Customer Satisfaction Surveys to measure and enhance HR
service delivery.
- Monitor
and report on HR risk, compliance, and audit exceptions, ensuring timely
resolution and process improvements.
- Provide
data-driven insights to support talent management, succession planning,
and workforce forecasting.
- Utilize
predictive analytics and statistical models to assess workforce trends,
turnover risks, and talent pipeline effectiveness.
- Integrate
and analyze data from multiple HR systems (HRIS, payroll, workforce
databases) to provide comprehensive reporting.
- Deliver
strategic analytics on performance, productivity, and compensation.
- Participate
in strategic operations meetings to align HR analytics with business needs
and objectives.
- Develop
high-impact HR presentations, workbooks, and manuals to support leadership
decision-making.
- Oversee
HR administrative processes, including data governance, document control,
and reporting standardization
Qualifications
- Qualifications,
Experience
- Bachelor’s
degree in human resources, Business Administration, or a related field.
- HR
Generalist knowledge, with 3 – 5 Years exposure to Big Data Analytics,
Reporting, Budgeting, and project management
- Proficiency
in statistical analysis and data interpretation.
- Expertise
in HR data tools, including Power BI, Excel-VBA, and advanced lookup
functions (VLOOKUP, INDEX-MATCH)
Key Competencies & Skills
- Strong
analytical and problem-solving skills.
- Excellent
communication and stakeholder management abilities.
- Advanced
presentation and data visualization skills
- Proficiency
in data analytics tools; Python knowledge is an added advantage
- Ability
to drive innovative business improvements
- Strong
strategic and operational decision-making capabilities
- Results-driven
with a focus on continuous improvement and best practices
EBKL – Employee Relations Manager at Equity Bank Kenya
Description
Equity Bank is one of the region’s leading banks whose
purpose is to transform the lives and livelihoods of the people of Africa
socially and economically by availing them modern and inclusive financial
services that maximize their opportunities. With a strong footprint in Kenya,
Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to
over 12 million customers – the largest customer base in Africa. Currently the
Group is seeking additional talent to serve in
the role of Employee Relations Manager.
Job Purpose:
The Employee Relations Manager will support efforts to
foster a positive workplace culture and assist in managing various aspects of
employee relations within the Bank. This role involves handling consequence
management, employee experience initiatives, and grievance management. The
ideal candidate should have an in-depth understanding of HR practices and local
labor laws and demonstrate strong attention to detail and communication
skills.
Key Responsibilities
- Consequence
Management: Assist in implementing consequence management frameworks
to address performance issues, misconduct, ensuring alignment with
organizational policies and legal standards.
- Grievance
Handling: Handle and resolve grievances from employees within agreed
timelines. This can include dispute resolution through mediation.
- Disciplinary
Procedures: Administration of disciplinary actions, ensuring processes
are followed consistently.
- Stakeholder
Support: Collaborate with HR teams and managers to address employee
relations matters and facilitate effective communication as needed.
Provide guidance and advice to employees and managers in line with company
policies.
- Training
Coordination: Delivery of training programs on various ER topics to
promote positive employee relations.
- Policy
Maintenance: Assist in reviewing and updating employee relations
policies and procedures to ensure compliance with current regulations and
organizational goals.
- Reporting:
Prepare periodic reports on disciplinary matters and grievances and
analyze findings to provide insights to the organization.
- Court
Appearances: Make appearance in court as and when required by the
organization or when bonded by the court.
Qualifications
Qualifications, Experience
- Bachelor’s
degree in human resources, Business Administration, or a related field.
- 5
years of experience in human resources, with a focus on employee
relations, organizational development, or a related area, ideally within
the banking or financial services sector.
- Strong
understanding of employment law, HR best practices, and regulatory
requirements.
Key Competencies & Skills
- Strong
interpersonal and communication skills, with the ability to assist in
building positive relationships and supporting stakeholders.
- Experience
in supporting employee relations issues and contributing to engagement and
wellness initiatives.
- Basic
analytical skills, with the ability to assist in gathering and
interpreting data to support decision-making and assess program
effectiveness.
- A
proactive approach and a commitment to promoting an inclusive and
supportive workplace culture.
EBKL- Wellness Manager at Equity Bank Kenya
Job Purpose Statement
This role is responsible for fostering a healthy and
supportive work environment by implementing programs and policies that promote
physical, mental, emotional and other dimensions of wellbeing, this role
involves designing and implementing wellness programs that cater to the diverse
needs of employees, enhancing productivity, engagement, and overall job
satisfaction. It involves collaborating with HRBPs, management, wellness
champions and external wellness providers to create a holistic approach to wellness
that aligns with the bank’s values and culture.
Key Accountabilities
- Support
the development and execution of a comprehensive wellness program that
aligns with the bank’s employee well-being goals.
- Ensure
effective implementation of wellness initiatives, staying within budget
and driving employee engagement.
- Coordinate
health and wellness activities, including health screening, fitness
programs, chronic disease programs, employee assistance programs,
workshops, and mental health initiatives.
- Conduct
health promotion through educational materials and bringing in experts to
promote healthy lifestyles.
- Promote
wellness programs internally, developing communication strategies to
engage employees.
- Track
and analyze participation and feedback to assess program effectiveness and
guide improvements.
- Assist
the wellness manager in managing the wellness program budget and
supporting the development of relevant policies and procedures.
- Deliver
educational training and workshops on topics like stress management and
nutrition to enhance employee well-being
- Provide
case management support by assisting employees with specific health or
wellness concerns, offering guidance, resources, workplace adjustments and
referrals to appropriate services.
Qualifications
Qualifications, Experience
- Degree
holders in clinical studies (clinical medicine/nursing/public
health).
- A
minimum of 5years in corporate wellness or health promotion role
- Proficient
in the use of Microsoft office suite and packages
Key Competencies & Skills
- Strong
leadership and project management skills.
- Excellent
communication and interpersonal skills.
- Deep
understanding of health and wellness principles and practices.
- Analytical
and problem-solving abilities.
- Ability
to collaborate effectively with internal and external stakeholders.
- Adaptability
and flexibility to handle changing priorities and work in a fast-paced
environment.
Innovations Developer – AI/ML at Equity Bank Kenya
Position Overview
- We are
seeking a passionate and talented Junior Innovations AI/ML Developer to
join our Group Banking, Insurance & Invest teams. This role is crucial
to the development and implementation of cutting-edge AI products that
will transform banking operations and customer experiences. The successful
candidate will work on designing and
- constructing
sophisticated machine learning models while improving and updating
existing systems to drive innovation in financial services.
Key Responsibilities. AI/ML Development
- Design,
develop, and maintain AI/ML software solutions using cutting-edge
technologies
- Build
and deploy machine learning models for banking applications including
fraud detection, risk assessment, and customer analytics
- Write
clean, efficient, and maintainable code that adheres to industry best
practices
- Collaborate
with data scientists to translate research prototypes into
production-ready solutions
- Implement
and optimize algorithms for real-time decision-making systems
Innovation s Research
- Stay
current with latest AI/ML trends and technologies in the financial
services sector
- Contribute
to the development of innovative banking products and services
- Participate
in proof-of-concept projects and pilot programs
- Research
and evaluate new AI/ML frameworks and tools for potential adoption
- Support
the creation of intellectual property through documentation and patent
applications
Integration
- Work
closely with banking domain experts to understand business
requirements
- Ensure
AI/ML solutions comply with financial regulations and industry
standards
- Integrate
AI/ML capabilities into existing banking systems and workflows
- Support
the implementation of automated compliance and risk management
solutions
- Collaborate
with cross-functional teams including product managers, engineers, and
business analysts
Data Management & Analysis
- Perform
data cleaning, preprocessing, and feature engineering on large financial
datasets
- Develop
data pipelines for model training and inference
- Monitor
model performance and implement continuous improvement processes
- Ensure
data privacy and security standards are maintained throughout all
processes
Qualifications
Educational Background
- Bachelor’s
degree in Computer Science, Data Science, Mathematics, Statistics, or
related field
- Fresh
graduates with strong academic performance in AI/ML coursework are
encouraged to apply
- Relevant
certifications in AI/ML or cloud platforms (AWS, Azure, Google Cloud)
preferred
Senior Business Process Re-engineering and Automation Developer at Equity Bank Kenya
Position Overview
- We
are seeking an exceptional Senior Business Process Re-engineering and
Automation Developer to spearhead digital transformation initiatives
across our global banking operations. This role combines deep banking
domain expertise with advanced
- automation
development capabilities to redesign and automate complex financial
processes across retail banking, commercial banking, investment banking,
and corporate functions.
- The
successful candidate will drive end-to-end process transformation while
ensuring compliance with banking regulations and risk management
requirements.
Key Responsibilities:
Banking Process Re-engineering s Transformation
- Lead
comprehensive re-engineering of core banking processes including customer
onboarding, loan origination, trade finance, payment processing, and
regulatory reporting.
- Design
future state processes for digital banking transformation, incorporating
straight-through processing and exception-based workflows.
- Optimize
cross-border banking operations, considering regulatory requirements
across multiple jurisdictions.
- Re-engineer
compliance processes including AML/KYC, transaction monitoring, regulatory
reporting, and audit workflows.
- Design
scalable processes that support multiple currencies, time zones, and
regulatory frameworks.
Intelligent Automation Development for Banking
- Develop
sophisticated RPA solutions for high-volume banking operations using
Microsoft power platform, UiPath, Automation Anywhere, or Blue Prism.
- Build
cognitive automation solutions incorporating AI/ML for document
processing, risk assessment, and customer analytics.
- Create
automated workflows for regulatory reporting (Basel III, CCAR, IFRS, MiFID
II) and compliance monitoring.
- Develop
intelligent process automation for trade finance operations, including
letter of credit processing and documentary collections
- Implement
automated reconciliation processes for general ledger, nostro accounts,
and inter-company transactions
Banking Systems Integration s Architecture
- Design
automation architecture integrating with core banking systems (Temenos,
Finacle, FIS, Oracle FLEXCUBE)
- Develop
API-based integrations with payment networks (SWIFT, ACH, Real-Time
Payments, blockchain networks)
- Create
automated interfaces with regulatory reporting systems (EDGAR, XBRL,
regulatory databases)
- Build
integrations with risk management platforms, trading systems, and
portfolio management tools
- Implement
automated data flows between front office, middle office, and back office
systems
Regulatory Compliance s Risk Automation
- Automate
compliance processes ensuring adherence to global banking regulations
(Basel III, Dodd-Frank, MiFID II, GDPR, PCI DSS)
- Develop
automated controls for operational risk management and audit trail
maintenance
- Create
exception handling and escalation procedures for regulatory breaches and
threshold monitoring
- Implement
automated stress testing and scenario analysis workflows
- Build
automated processes for sanctions screening, PEP checks, and adverse media
monitoring
Advanced Banking Analytics s Process Intelligence
- Implement
process mining solutions to analyze banking transaction flows and identify
bottlenecks
- Develop
predictive analytics for credit risk assessment, fraud detection, and
customer behaviour analysis
- Create
automated reporting and dashboards for executive management and regulatory
authorities.
- Implement
real-time monitoring and alerting for critical banking processes and SLA
compliance
- Build
automated variance analysis and exception reporting for financial control
processes
Qualifications
Required Qualifications
Education s Banking Certifications
- Bachelor’s
degree in computer science, IT, Finance, Engineering, or related
field
- Advanced
RPA certifications (UiPath Advanced Developer, AA Master Bot Developer,
Blue Prism Developer).
- Process
improvement certifications (Six Sigma Black Belt, Lean Finance) highly
preferred.
Banking s Financial Services Experience
- Minimum
10-15 years of experience in process automation and financial services
technology.
- Deep
understanding of banking / fintech operations including payments, lending,
trade finance, treasury, and capital markets.
- Extensive
experience with banking regulations and compliance requirements across
multiple jurisdictions.
- Experience
with core banking system implementations and process re- engineering
projects.
- Knowledge
of financial markets, trading operations, and risk management
processes.
Technical Expertise
- Expert-level
proficiency in RPA platforms with focus on financial services
implementations
- Strong
development skills in multiple programming languages (Python, C#, Java,
SQL, VBA)
- Experience
with banking-specific technologies: SWIFT messaging, FIX protocol, ISO
20022 standards
- Proficiency
in data management and ETL processes for financial data
- Experience
with cloud platforms (AWS Financial Services, Azure for Financial
Services, Google Cloud for Financial Services).
Customer Experience Manager-Finserve at Equity Bank Kenya
Financial Perspective
- Implement
Customer Experience initiatives to improve operational efficiency and
recommend innovative solutions to achieve operational effectiveness and
promote implementation of Industry best practices
- Supervise
and manage project team members, work streams and vendors to ensure
projects are delivered within defined budget, scope and timeline on
Customer Experience and other assigned projects.
- Translate
overarching bank strategies into CRM system workflows as it relates to
sales pipeline management, customer account management, ongoing campaign
and customer analytics to drive revenue earning opportunities and maximize
customer lifetime value strategies
- Design
and implement a customer management framework that consistently drives
business value from all customers through retention and growth
Customer Journeys Perspective
- Apply
a customer-centric lens to programs and advocate the “customer” view to
identify opportunities to improve key customer interactions and customer
metrics while balancing the need to achieve business value proposition.
- Identify
and prioritize customer experience issues and drive recommended
initiatives for resolution by collaborating with project teams, business
partners & senior management.
- Identify
process-related customer issues and channel recommendations to the
Business Process Improvement team for implementation and change
management.
- Design
intentional cross-channel customer experiences for projects using
knowledge of human centered design, design thinking methods, service/user
design principles & tools such as journey maps, personas, interaction
models & scenarios.
- Manage
and coordinate projects through the entire lifecycle from Start-up to
Benefits Review to ensure key deliverables are met and adherence to
governance, documentation, timelines, budget, scope, reporting, and
quality assurance
- Create
CRM strategy/roadmap across the bank and make recommendations on new
features/ enhancements and workflows to achieve optimal system
functionality for Sales and Service Management
- Collaborate
with internal departments and stakeholders to implement the CRM system
roadmap to support the overall strategy through continuous training and
upskilling of users
- Track
product uptake & utilization across all channels to increase customer
loyalty and revenue through integrated journey maps that deliver on the
emotional value of transacting.
Customer Perspective
- Implement
and maintain customer centric journeys across all products in line with
changing customer expectations and ensure they are operationalized in all
customer facing business systems
- Develop
metrics to ensure Customer Experience improvement implementations are
successfully measured and efforts are attached to improved Customer
Satisfaction and NPS
- Coordinate
with internal departments and stakeholders to maximise CRM usage for
customer engagement and data analytics
Learning and growth Perspective
- Continuously
obtain training to improve relevant skills for delivery of Business
Expectations
- Recommendation
of department specific training to the Learning & Development team
Qualifications
Ideal Job Specifications
- Degree
- Project
Management Certification/ Customer Experience Certification
- 6+
of experience in Services industry handling customer experience or
operational roles
- 3+
years of experience in service design, user-centred design or process
reengineering.
- Experience
in Project Management dealing in product/process development and system
implementation.
- High
level of understanding of customer journeys, systems in the service
industry with practical experience in the use of CRMs and other mobile
money software
- Interpersonal
skills to create and maintain relevant business networks; and to
effectively communicate with and manage stakeholders who impact
performance.
- Self-empowerment
to enable development of open communication, teamwork and trust that are
needed to support performance and customer-service oriented culture.
- Proactive,
confident, energetic and able to work under pressure with a positive
attitude; excellent interpersonal skills and good decision making skills
Intergrations Engineer at Equity Bank Kenya
Job Purpose:
The Staff will be responsible for managing DFS (Digital
Financial Services ) integrations not limited building scalable RESTFul APIs,
the server-side application logic, integration with both internal and external
systems.
Job Responsibilities/ Accountabilities:
- Design,
build and maintain efficient RESTFul APIs in Java/C#
- Build
Reusable Code and Library for Future Use
- Design
and Implementation of data storage solutions
- Work
with Frontend and Mobile App developers to define RESTFul API specs
- Work
well with technical and non-technical people to deliver high value results
- Participating
in Sprint Planning and tracking work items
Personal Attributes:
- Must
be able and willing to collaborate in a team/cooperative environment as
well as exercise independent judgment and initiative.
- Strong
analytical, decision-making, and problem-solving skills.
- Is
extremely logical, detail oriented with a keen attention to detail.
- Demonstrated
ability to prioritize work-load and meet multiple project deadlines.
- Ability
to conduct research into systems issues and products as required.
- Highly
self-motivated and self-directed.
- Ability
to effectively prioritize and execute tasks in a high-pressure
environment.
- Experience
working in a team-oriented, collaborative environment.
- Proven
ability to quickly learn new applications, processes, and procedures.
- Structured
thinker, effective communicator with excellent written and oral
communication skills.
- Excellent
listening and interpersonal skills.
Qualifications
Qualification/ Role Requirements
- Bachelor’s
degree in information technology, Software Engineering, Computer Science
or related field
- 3+
years experience developing applications in Java or C#
- 3+
years of experience in ASP.NET Core or Spring Boot
- Experience
with SOAP and REST services
- Good
understanding of DevOps and CI/CD practices3
- Familiarity
with container technologies like Docker and K8s
- Experience
with SQL Server, Oracle Database and MongoDB
- Experience
with cloud technologies Azure/AWS
- Experience
with OAuth and JWT Tokens
- Knowledge
of API Management solutions
- Knowledge
of Micro-Service Architecture
- Experience
with gRPC
- Experience
with Kafka
Oracle Cloud CRM Applications Support Specialist
Job Purpose:
The ideal candidate will provide application support for
Oracle Cloud SaaS products such as Oracle Fusion CX Sales Cloud and Oracle B2C
Service Cloud, ensuring system stability, user satisfaction, and issue
resolution across the business. This role requires strong problem-solving
skills, hands-on experience with Oracle Cloud applications, and the ability to
communicate effectively with both technical and non-technical users.
Risk Data Analytics & Model Risk
JOB PURPOSE
Equity Group uses a significant number of models in
different areas including business decisioning, regulatory and compliance
purposes. Reliance on the models will increase exponentially in the coming
years to support the ARRP. Although the use of models provides significant
efficiency, transparency, and consistency in the decisioning process, the
models themselves represent a new source of risk (Model risk). This role
mitigates the potential for model output to incorrectly inform management
decisions which may lead to financial loss, poor business decision making,
noncompliance with regulations or damage to a banking organization
reputation.
The role involves creation and automation of data driven
dashboards and insights, maintenance of risk models, ensuring compliance with
regulatory requirements, and providing strategic insights to senior management.
The ideal candidate will possess strong analytical skills, extensive experience
in risk management and data analytics, and the ability to lead a team of risk
analysts.
Fraud Manager – Prevention
Purpose of the Role:
The role of Fraud – Prevention will assist the Head of Fraud
– Detection and Prevention in the implementation of fraud risk management
strategies for the Digital Financial Services, Equitel and Jenga payment
gateway. The holder of the position will assist the Head of Fraud – Detection
and Prevention in anticipating, identifying, assessing, and responding to
emerging fraud risks. The role will pinpoint opportunities for proactive fraud
prevention across services, products, and channels and platforms, collaborating
closely with the various Group Heads of Principal risks, Head of
Investigations, to enforce the fraud management framework, policies, and
standards in the Finserve Africa Limited operations.
Fraud Manager-Detection
Job Purpose
The Fraud – Prevention assists the Head of Fraud – Detection
and Prevention in the implementation of fraud risk management strategies for
the Digital Financial Services, Equitel and Jenga payment gateway. The holder
of the position will assist the Head of Fraud – Detection and Prevention in
anticipating, identifying, assessing, and responding to emerging fraud risks.
The role will pinpoint opportunities for proactive fraud prevention across
services, products, and channels and platforms, collaborating closely with the
various Group Heads of Principal risks, Head of Investigations, to enforce the
fraud management framework, policies, and standards in the Finserve Africa
Limited operations.
Fraud Analyst – Prevention and Detection
Job Purpose
The role will assist the Fraud Manager – Prevention and
Detection in the implementation of fraud risk management strategies for the
Digital Financial Services, Equitel and Jenga payment gateway. The role holder
will be tasked to perform fraud transaction monitoring and reporting for the
Digital Financial Services and Jenga Payment gateway to ensure full compliance
to the fraud procedures and policies.
Payroll & Benefits Manager
Purpose of the Role:
Oversee the execution of the monthly payroll including
statutory deductions and benefits as per the Equity group Reward Policy.