HSE Manager – Tatu Coffee at Tatu City
Role Purpose
The Tatu Coffee HSE Manager provides dedicated health,
safety, and environmental oversight for all coffee operations across Kenya.
This role balances industrial safety for processing plants with largescale
agricultural safety management. The manager is responsible for ensuring “Zero
Harm” across 6,500+ acres of estates while maintaining international
certification standards and strictly adhering to Tatu City’s corporate
governance.
Key Responsibilities
1. Oversight & Reporting
- Centralized
Reporting: Collect and review weekly HSE reports from all Coffee HSE
Officers across the Kenyan farms.
- Management
Briefing: Consolidate and submit weekly reports to the Tatu Coffee CEO and
the Tatu City Head of Department.
- Incident
Management: Lead comprehensive root-cause investigations for any on-site
accidents or “near misses.” Ensure that corrective actions are not only
identified but fully implemented and monitored.
2. Agricultural & Technical Safety
- Machinery
Inspections: Ensure all farm and processing machinery are inspected daily.
Verify that weekly inspection reports are transmitted to coffee management
promptly.
- High-Risk
Activity Control: Manage and permit high-risk tasks, including electrical
works, confined space entry (in processing plants), and hazardous chemical
handling.
- Estate
Safety: Oversee safety protocols for worker welfare and the safe use of
agro-inputs (fertilizers and pesticides) to minimize occupational
exposure.
3. Compliance & Certification
- Regulatory
Liaison: Act as the primary point of contact for Kenyan regulatory bodies,
specifically DOSHS and NEMA.
- International
Standards: Maintain and uphold Rainforest Alliance certification and ISO
45001/14001 standards, ensuring Tatu Coffee remains a leader in the
international specialty market.
- Policy
Implementation: Ensure full implementation of all Kenyan and international
safety regulations, aligning farm-level plans with Rendeavour’s corporate
HSE policies.
4. Training & Culture
- Training
Delivery: Ensure the Tatu City Training Matrix is correctly delivered to
all workers on all coffee farms in Kenya.
- Drill
Calendar: Manage and execute the annual Drill Calendar, including fire
safety, chemical spills, and emergency evacuations.
- Field
Engagement: Facilitate regular “safety stand-downs” and daily toolbox
talks to foster a proactive safety culture within the agricultural
workforce.
5. Environmental & Waste Management
- Resource
Stewardship: Supervise on-site environmental initiatives such as water
recycling and reforestation.
- Waste
Disposal: Implement responsible waste disposal systems to minimize the
ecological footprint of coffee processing.
Requirements
- Experience:
A minimum of 10 years of progressive HSE experience in a busy coffee or
tea farm safety management environment.
- Education:
Bachelor’s degree in Occupational Health & Safety, Environmental
Science, or a related Engineering field.
- Certification:
NEBOSH International Diploma and active membership in a professional body
such as IOSH.
- Compliance
Knowledge: In-depth understanding of the OSHA 2007 (Kenya) and
international agricultural safety benchmarks
Fleet and Maintenance Manager – Tatu Coffee at Tatu City
Role Purpose
The Fleet and Maintenance Manager is responsible for the
end-to-end technical integrity, reliability, and safety of all Tatu Coffee
mobile assets and stationary machinery. This role ensures that every vehicle,
tractor, and factory machine is serviced to the highest standards to prevent
downtime and, most importantly, to achieve zero tractor and machinery accidents
across all Tatu Coffee farms in Kenya.
Key Responsibilities
1. Technical Maintenance & Integrity
- Preventative
Maintenance: Design and execute a rigorous scheduled servicing program for
all vehicles, tractors, and coffee processing factory machinery.
- Factory
Oversight: Ensure the technical integrity of coffee processing equipment,
minimizing downtime during peak harvest seasons.
- Daily
Inspections: Implement and oversee mandatory daily pre-operation checks
for all fleet and machinery to identify technical faults before they
escalate.
- Spare
Parts Management: Manage the inventory of critical spares and lubricants
to ensure rapid repair turnaround times.
2. Safety & Risk Mitigation
- Zero-Accident
Mandate: Take full accountability for vehicle and tractor safety,
implementing protocols specifically designed to eliminate workplace
accidents.
- Medical
Surveillance: Coordinate and conduct mandatory annual medical
examinationsfor all tractor operators, machinery operators, and drivers to
ensure they are fit for duty.
- Incident
Investigation: Conduct technical root-cause analysis for any mechanical
failures or near-misses, providing detailed reports to the CEO.
3. Training & Inspections
- Operator
Training: Conduct mandatory technical and safety training sessions for all
operators and drivers, focusing on safe operation, load limits, and
terrain navigation.
- Standardized
Testing: Administer internal proficiency tests for all new and existing
drivers/operators before they are cleared to handle Tatu Coffee assets.
- Compliance
Inspections: Perform regular, documented inspections of all assets to
ensure compliance with Kenyan transport and occupational safety laws.
4. Reporting & Strategy
- CEO
Briefings: Provide regular, detailed reports to the Tatu Coffee CEO on the
status, health, and projected maintenance costs of the entire fleet and
machinery pool.
- Budget
Management: Manage the maintenance budget effectively, ensuring
high-quality parts and service while adhering to the monthly gross salary
and operational expenditure limits.
- Performance
Tracking: Maintain detailed logs for each asset, tracking fuel
consumption, repair frequency, and total cost of ownership.
Requirements
- Experience:
Minimum of 10 years of hands-on experience in maintaining heavy machinery
and fleets within a busy coffee or tea farm environment, including
experience with processing factory equipment.
- Technical
Expertise: Deep knowledge of diesel engines, hydraulic systems, tractor
implements, and coffee processing plant mechanics (dry/wet mills).
- Education:
Higher Diploma or Degree in Mechanical Engineering (Automotive or Plant
option) or a related technical field.
- Regulatory
Knowledge: Thorough understanding of NTSA regulations and DOSHS
requirements for agricultural machinery.
- Leadership:
Proven ability to manage a team of mechanics and operators in a
high-pressure agricultural setting.
Senior Real Estate Advisor – Porini Point at Tatu City
Description
The Real Estate Advisor is responsible for identifying new
sales leads, scheduling site visits, and participating in fairs, presentations,
and exhibitions to promote sales revenue for Porini Point off plan residential
developments at Tatu City. Additionally, this role involves supporting the
Sales Director in executing objectives, strategies, and action plans to enhance
the sales earnings of Porini Point residential developments at Tatu City.
Key Responsibilities
- Liaising
with buyers and providing them with details of all Porini Point
residential developments inter alia price, size and location.
- Prospecting,
originating and closing sales.
- Building
a good knowledge of the property market both at the local and
international levels and providing clients with required information to
influence purchase decisions.
- Assisting
the Sales Director in planning and coordinating open days or other
initiatives to develop new leads and increase sales.
- Developing
well-established links with agencies and brokerage firms to assist in the
sales process and drive.
- Performing
administrative duties and attending seminars/ trade show exhibitions to
receive information relevant to the market as required and generate sales.
- Assisting
the Sales Director in hosting client presentations where required in view
of increasing the Tatu City & Porini Point residential developments
client database.
- Developing
and maintaining relationships with clients as well as understanding their
property needs.
- Collating
market data and intelligence on all Rendeavour’s key markets in Kenya and
provide quarterly report on trends.
- Make
use of CRM (sales force) to record ALL sales activities.
- All
other duties and responsibilities as assigned by the Sales Director.
Requirements
- A
bachelor’s degree or equivalent in sales, marketing or business studies in
a recognized institution would be an added advantage.
- Wide
and productive network and leads in the Kenyan business circles.
- Must
have 3+ years of experience selling off-plan projects.
Service Specialist at Tatu City
Description
Service Specialist is responsible for delivering
high-quality customer service to guests in a fast-paced call center
environment.
Responsibilities:
- Handle
inbound service calls from guests and prospective passengers
- Identify
caller needs and resolve issues to achieve the highest level of customer
satisfaction
- Make
outbound calls and provide additional information as needed
- Provide
technical assistance to callers as needed; assistance to callers with
requests. Requests may include itinerary or cruise inquiries, taking
payments and other service needs directly related to a booking or customer
profile
- Maintain
individual service quality goals, and adhere to the Call Center metrics
for improved customer satisfaction results; maintain customer records in
CRM tool
- Ensure
accurate and timely service and respond quickly and proactively to
customer requests
Requirements
- Bachelor’s
degree in Business Administration, Management, Hospitality,
Communications, or a related field
- 1+
years of call center experience
- Strong
customer service and problem-solving skills
- Comfortable
working in an office-based environment
- Strong
time management and multitasking abilities
- Excellent
verbal and written communication skills in English
- Proven
ability to deliver first-call resolution
- Ability
to build strong client relationships and adapt communication style to
individual customer needs
- General
knowledge of world geography
- Proficiency
in basic computer applications and office equipment, including working
knowledge of MS Office (Excel, Outlook, Word) and familiarity with web
conferencing tools such as Zoom or Microsoft Teams
- Willingness
to work scheduled shifts aligned with international time zones, including
weekends and public holidays as required
Reservations Center Manager at Tatu City
Description
The Reservations Center Manager is responsible for leading
the call center team to deliver exceptional customer service, meet performance
goals, and foster a culture of continuous improvement. This role oversees
supervisors and agents, ensuring service standards are met while supporting
employee development and operational efficiency.
Responsibilities
Call Center Operations:
- Ensure
all agents are consistently meeting or exceeding service level goals.
- Drive
participation and performance in after-call surveys.
- Identify
and recommend workflow improvements to enhance efficiency and
effectiveness.
- Monitor
system-related issues and ensure timely resolution.
Supervisor Oversight:
- Coach
and mentor supervisors and frontline staff to support career development
and drive performance.
- Identify
training needs, monitor progress, and ensure timely completion of
development plans.
- Lead
bi-weekly team meetings with structured agendas focused on goals, updates,
and performance insights.
- Promote
a positive and supportive leadership culture, ensuring supervisors model
effective communication, conflict resolution, and team engagement.
- Oversee
the resolution of escalated customer issues, ensuring a high standard of
service and satisfaction.
- Monitor
and evaluate guest interactions, including low-score calls, transferred
calls, and hold times, to ensure quality and consistency.
- Track
agent performance and schedule adherence, providing timely feedback and
corrective action when necessary.
- Maintain
accurate documentation of employee concerns, performance issues, and
disciplinary actions.
- Manage
payroll, time-off requests, and scheduling with a high level of accuracy
and attention to detail.
- Support
sales and service teams in overcoming objections and resolving
service-level challenges.
- Handle
resignations and terminations in accordance with company policies and
procedures.
- Troubleshoot
and follow up on system-related issues to ensure timely resolution.
Requirements
- Bachelor’s
degree in Business Administration, Management, Hospitality,
Communications, or a related field
- 5+
years of people management experience, including at least 1 year in a call
center environment managing supervisors and frontline teams
- Strong
leadership, coaching, and performance management skills
- Excellent
verbal and written communication skills in English
- Experience
working with CRM, telephony, and workforce management systems
- Ability
to operate effectively in a fast-paced, performance-driven environment
- Willingness
to work shifts aligned with international time zones, including weekends
and public holidays as required
ield Service Water Engineer at Tatu City
Position Overview
The Water Engineer will be a key member of the Utilities
team, responsible for the technical operations, maintenance, and optimization
of Tatu City’s water supply and wastewater systems.
This role calls for a technically strong, analytical, and
field-oriented engineer who can lead day-to-day operational activities,
diagnose system challenges, and deliver practical engineering solutions that
improve performance, efficiency, and service reliability. The successful
candidate will combine deep technical knowledge with a proactive and innovative
approach to modern water service management in a fast-growing city.
Key Responsibilities
- Contribute
to the planning and design of water and sanitation projects, including
calculations, drawings, reports, and cost estimates.
- Operate
and maintain water and sewer systems through inspections, flow
measurements, leak detection, and troubleshooting of identified issues.
- Implement
assigned site activities in line with designs, technical standards, and
schedules, and keep accurate site and as-built records.
- Prepare
and review tender documents, technical specifications, quantities, and
support bid evaluations and contract follow-up.
- Maintain
and update asset registers, maintenance logs, and other technical
documentation for effective asset management and audits.
- Collect
and analyze system performance data to identify operational issues,
non-revenue water trends, and opportunities for improvement.
- Carry
out research on water and sanitation technologies and contribute to
deploying tools such as meters, SCADA functions, or GIS mapping.
- Ensure
adherence to relevant regulations, safety procedures, and environmental
standards, and actively promote safe working practices.
Requirements
Skills and experience:
- Bachelor’s
degree in Civil/Water Engineering from a recognized institution.
- Must
have at least 5 years’ experience in designs, operation, and maintenance
of water infrastructure systems
- CAD,
Hydraulics & Hydrologic Modeling software experience.
- Membership
with relevant bodies will be added advantage.
Barista at Tatu City Limited
Description
- Tatu
Coffee is Kenya’s largest and most forward-thinking coffee producer, fully
vertically integrated from farm to roastery. Across our five estate farms,
we set new benchmarks for quality, sustainability, and community
investment. We are hiring a Barista for our Experience Centre to prepare
high-quality coffee beverages and engage with clients and guests, to
deliver a premium experience.
Key Responsibilities:
- Prepare
and serve high-quality coffee and beverages with excellence and
consistency.
- Maintain
a clean, welcoming café space and uphold Tatu Coffee’s hospitality
standards.
- Act as
a front-line brand ambassador for both Tatu City and Tatu Coffee, engaging
warmly with clients, visitors, and VIP guests.
- Coordinate
closely with the Sales and Marketing teams to deliver a premium experience
for visiting clients and partners.
- Support
and participate in VIP activations and client hospitality events,
including tastings, presentations, and product launches.
- Provide
insight and feedback from guest interactions to continuously improve
service and storytelling.
- Manage
inventory of café supplies and support ordering and stock-keeping.
- Ensure
proper care and maintenance of equipment and uphold hygiene standards.
Requirements
- Warm,
professional demeanor with excellent interpersonal skills.
- Strong
communication and collaboration abilities.
- Relevant
training and experience with brewing equipment.
- Highly
organized and detail-oriented.
- Flexible
to work various shifts.
- Proactive
and adaptable – able to adjust in a dynamic, client-facing environment.
Document Controller at Tatu City Limited
Description
Key Responsibilities include:
- Coordinating
all departments of the company in order to assure that all documents are
kept in the right place and in the right department file archive
- Ensure
that all corporate documents are well checked and submitted on time prior
to the documents submission due date
- Copy,
scan and store documents
- Check
for accuracy and edit files, like contracts
- Distribute
project-related copies to internal teams
- File
documents in physical and digital records
- Create
templates for future use
- Retrieve
files as requested by employees and clients
- Manage
the flow of documentation within the organization
- Make
sure that all documents have no errors in file names, submissions, etc.
prior to send to some departments if requested.
- Assist
in the preparation of procedure, system package for document controls.
- Ensure
that all documentation meets formal requirements and required standards on
time.
- Set
the documentation structures, workflows, and planning.
- Check
and edit documents for accuracy and compliance while ensuring
confidentiality
Requirements
- Bachelors’
degree in IT/Engineering or any related field.
- At
least 5 years of experience, working on construction projects.
- Ability
to adapt in a fast paced environment
Project Accountant at Tatu City Limited
Description
- The
Project Accountant is responsible for mainly supporting the financial
management of construction and real estate projects. This role involves
close collaboration with construction project teams to ensure accurate
recording of actual expenditures, monitoring of project budgets, and
timely identification and reporting of variances. The Project Accountant
plays a key role in maintaining financial integrity and supporting project
delivery through effective cost control and reporting.
Key Responsibilities
- Collaborate
with construction project teams to gather and verify financial data.
- Ensure
all actual project costs are accurately recorded in the accounting system.
- Monitor
project budgets and flag any discrepancies or variances to management
- Prepare
monthly financial reports and forecasts for ongoing projects.
- Support
project managers with financial insights and budget tracking.
- Ensure
compliance with internal controls and financial policies.
- Assist
in the preparation of audit schedules and support project audits.
- Maintain
proper documentation for all project-related financial transactions.
- Collaborate
with IT and finance teams to enhance project management systems.
- Identify
and implement process improvements to increase efficiency and accuracy.
Requirements
Skills and Experience
- Bachelor’s
degree in accounting, Finance, or a related field.
- CPA,
ACCA, or equivalent professional certification is an advantage.
- Minimum
of 3 years’ experience in project accounting.
- Experience
in real estate management and construction project accounting is a strong
advantage.
- Proficiency
in accounting software and Microsoft Excel.
- Strong
understanding of project budgeting and cost control.
Diaspora Sales Associate at Tatu City Limited
Job Overview
The Diaspora Sales Associate will be responsible for
proactively contacting potential customers to promote Tatu City products and
services, to generate and convert leads. The Associate will reach out to
potential clients in the diaspora, promoting Tatu City’s residential,
commercial, and industrial properties. This role is integral to driving
customer engagement and supporting the commercial team’s efforts through
tele-sales strategies and database management.
Key Responsibilities:
- Lead
Generation: Research and build a database of commercial, industrial, and
bulk residential leads by identifying and engaging key decision-makers.
- Customer
Outreach: Make outbound calls tailored to clients in international markets
such as the USA, Australia, the UK, Canada, and other regions to introduce
Tatu City products, set up meetings, and schedule site tours for the
commercial team.
- Aligning
working hours to correspond with target markets’ time zones while
maintaining flexibility for remote work arrangements.
- CRM
Management: Maintain up-to-date records of customer contact details,
calls, and sales activities within the customer relationship management
system.
- Sales
Pitch Development: Develop and customize persuasive sales scripts to
effectively communicate Tatu City’s offerings.
- Lead
Conversion: Guide prospects and leads through the sales funnel, directing
qualified leads to the commercial sales team for closure.
- Follow-Up
Communication: Follow up with customers after initial contact to maintain
engagement and address queries from potential customers generated through
advertisements.
- Strategy
Implementation: Lead tele sales strategies and optimize CRM database usage
to improve lead conversion rates.
- Collaboration:
– Collaborating with the sales team to achieve diaspora-specific sales
targets.
- Building
strong client relationships through effective communication and follow-up.
Requirements
Skills and Experience
- Bachelor’s
degree in Business Administration, Marketing, Real Estate, or related
field.
- 3–5
years’ experience in telesales, lead generation, or sales to international
clients.
- Proven
track record in meeting and exceeding sales targets, preferably over the
phone.
- Experience
converting cold calls into qualified leads and managing customer
relationships.
- Strong
proficiency with CRM systems, sales pipeline management, and lead
generation.
- Excellent
verbal and written communication skills, with persuasive and professional
telephone etiquette.
- Ability
to work flexibly across different time zones to engage diaspora clients.
- Experience
in real estate or property development is a plus.
- Multilingual
ability is an advantage.
Soft Skills & Personal Characteristics
- Result-oriented,
energetic, and proactive approach.
- Strong
negotiation skills and commercial judgment.
- Highly
organized, detail-oriented, and able to manage multiple priorities.
- Team
player yet comfortable working independently.
- Ability
to work effectively under pressure.
Accounts Receivables Accountant
Description
Reporting to the Financial Controller, the Accounts
Receivable Accountant will be responsible for overseeing the accounts
receivable function, ensuring accurate and timely billing, collections, and
reconciliations. The role includes managing direct reports and reporting
directly to the Financial Controller.
Fixed Asset and Inventory Controller
Description
Reporting to the Financial Controller, the Fixed Asset and
Inventory Controller is responsible for overseeing the management, tracking,
and reporting of the company’s fixed assets and inventory. This role ensures
accurate asset capitalization, depreciation, and disposal, as well as effective
inventory control and valuation. The position plays a key role in maintaining
financial integrity and supporting project accounting through direct
supervision of project accountants.
Project Accountant
Description
The Project Accountant is responsible for mainly supporting
the financial management of construction and real estate projects. This role
involves close collaboration with construction project teams to ensure accurate
recording of actual expenditures, monitoring of project budgets, and timely
identification and reporting of variances. The Project Accountant plays a key
role in maintaining financial integrity and supporting project delivery through
effective cost control and reporting.
Digital Content Creation Intern
Description
We are looking for a digitally savvy intern with a passion
for storytelling to support content creation across our projects. This role is
ideal for a creative self-starter who is excited to produce compelling
short-form videos that bring our work to life and resonate with our audiences.