Kilimall is looking for a Call Center Casual
CALL CENTER CASUAL
Location: KENYA-NAIROBI
Deadline: 31ST JANUARY 2026.
REQUIREMENTS
- Degree
or diploma in a business related course from a recognized institution.
- Proven
experience in customer service or a similar role preferably in e-commerce.
- Strong
verbal and written communication skills.
How to Apply
Apply by sending an email with your CV and a convincing
cover letter to recruitment@kilimall.com clearly
stating the subject heading” CALL CENTER CASUAL” by 31ST
JANUARY 2026.
Due to the high volume of applications received, only
shortlisted candidates will be contacted.
Chat Team’s Casual at Kilimall
REQUIREMENTS
- Any
Business related Course
- Good
communication skills
- Effective
problem-solving and critical-thinking skills
- Customer-centric
mindset with a focus on customer satisfaction
How to Apply
Apply by sending an email with your CV and a convincing
cover letter to recruitment@kilimall.com clearly
stating the subject heading” CHAT TEAM’S CASUAL ” by 31ST
JANUARY 2026.
Due to the high volume of applications received, only
shortlisted candidates will be contacted
Aftersales Casual at Kilimall
REQUIREMENTS
- Minimum
of 1 year of experience in aftersale quality inspection, field service, or
related field.
- Strong
understanding of electronics and familiarity with basic repair and
maintenance techniques.
- Excellent
verbal and written communication skills to effectively
- interact
with customers and team members.
- Ability
to identify and troubleshoot issues, and implement solutions.
- Proficiency
in Microsoft Office Suite and other relevant software.
- A
commitment to providing exceptional customer service.
- Diploma
or certification degree and above.
- Experience
in e-commerce operations
- Knowledge
of specific electronic products or brands
How to Apply
Apply by sending an email with your CV and a convincing
cover letter to recruitment@kilimall.com clearly
stating the subject heading” AFTERSALES CASUAL” by 31ST JANUARY
2026.
Due to the high volume of applications received, only
shortlisted candidates will be contacted.
Seller Support at Kilimall
Key Responsibilities
- Handle
daily seller inquiries related to onboarding, platform operations, and
policies.
- Collect
seller feedback and compile clear, accurate reports for internal review.
- Track
and follow up on orders with shipping delays, ensuring timely resolution
and system updates.
- Conduct
local training sessions for new sellers to support smooth onboarding.
- Process
and resolve seller support tickets in line with service standards.
- Support
new seller data tracking and basic analysis to inform operational
decisions.
Requirements
- Bachelor’s
Degree in any business related course
- Prior
customer service experience is an added advantage.
- Strong
communication and teamwork skills; proactive, responsible, and quick to
learn.
- Proficiency
in Microsoft Word and Excel.
- Good
communication and presentation skills.
How to Apply
Are you interested in this position and meet the minimum
requirements? Apply by sending an email with your CV and a convincing cover
letter to recruitment@kilimall.com clearly
stating the subject heading “JOB TITLE” by 1st February 2026.
Due to the high volume of applications received, only shortlisted candidates
will be contacted.
Incubator at Kilimall
KEY RESPONSIBILITIES
- Deliver
onboarding and training sessions for new sellers on marketing, store
operations, and platform use.
- Provide
ongoing support to existing sellers in collaboration with Account
Managers.
- Track
the on boarding progress of new sellers and ensure timely setup of
listings, pricing, and store readiness.
- Compile
and maintain seller training resources, including FAQs and best practices.
- Collect
and incorporate feedback to continuously improve training content.
- Monitor
the performance and engagement of incubated sellers and recommend support
strategies.
WHAT WE’RE LOOKING FOR
- Fluent
in English and Swahili.
- Prior
experience in e-commerce or digital platforms is an advantage.
- Strong
skills in Excel, PowerPoint, and Word for reporting and training material
development.
- Excellent
communication and coordination skills.
- Bachelor’s
degree or higher in a relevant field.
- Quick
learner with strong problem-solving skills and attention to detail.
Key Performance Indicators
- Number
and effectiveness of seller training sessions delivered monthly.
- On
boarding success and first-month sales of newly incubated sellers
- Quality
and quantity of new and optimized product listings.
- Positive
seller feedback and performance ratings.
How to Apply
Are you interested in this position and meet the minimum
requirements? Apply by sending an email with your CV and a convincing cover
letter to recruitment@kilimall.com clearly
stating the subject heading “JOB TITLE” by 1st February 2026.
Due to the high volume of applications received, only shortlisted candidates
will be contacted.
Dispatch Officer at Kilimall
Kilimall is looking for a Dispatch Officer in Nairobi.
Duties
- On
Time Arrive scanning of received orders by 1700hrs
- Sorting
Of Orders to selected address types and KiliShops.
- Proper
packaging & Labeling of orders before loading
- 99.99%
Timely Order shipping by 2030hrs daily
Qualifications
- Minimum
– Diploma in any related course. (Experience in warehousing is an added
advantage)
- Must
demonstrate good understanding in Operations & Orderliness.
- Accurate
in task handling.
- Ability
to work under minimal supervision.
How to Apply
Apply by sending an email with your CV and a convincing
cover letter to recruitment@kilimall.com clearly
stating the subject heading “DISPATCH OFFICER” by 22ND JANUARY 2026
Due to the high volume of applications received, only
shortlisted candidates will be contacted.
Tiktok Video Editing & Content Intern at Kilimall
Job description
Kilimall is looking for a TikTok Video Editing & Content
Intern in Kenya.
If you love editing, spotting trends, and creating engaging TikTok content, we
want you on our team!
RESPONSIBILITIES
- Video
Editing – Edit 2-4 short videos daily (15-60 seconds) using software like
Adobe Premiere Pro, Final Cut Pro, or similar.
- Content
Ideation – Brainstorm and conceptualize engaging TikTok content aligned
with our brand and audience.
- Trend
Monitoring – Stay on top of Tik Tok trends, challenges, and viral content,
and incorporate them into new videos.
- Video
Optimization – Apply TikTok best practices and algorithm insights to
maximize reach, engagement, and shares.
- Collaboration
– Work closely with creators, influencers, and social media managers to
refine and align content with brand goals.
- Adaptability
Quickly respond to shifts in trends and platform changes.
- Community
Engagement – Interact with TikTok audiences by replying to comments,
messages, and engaging with other creators.
QUALIFICATIONS
- Bachelor’s
degree or diploma in Video Editing or related field
- Proficiency
in video editing software (Adobe Premiere Pro, Final Cut Pro, etc.)
- Responsible,
eager to learn, and a strong team player.
- Passionate
about electronic gadgets and open to embracing change.
How to Apply:
Apply by sending an email with your CV and a convincing
cover letter to recruitment@kilimall.com clearly
stating the subject heading by 16th September 2025 Due to the high volume of
applications received, only shortlisted candidates will be contacted.
Finance Officer at Kilimall
ROLES/DUTIES
- Responsible
for making payments to suppli-ers.
- Tax
computation and payment to the govern-ment.
- Mpesa
and bank reconciliations.
- Posting
of transactions on accounting soft-ware.
- Coordinating
with other finance team
- Assisting
in external auditing and filling of returns.
- Submission
of statutory deductions.
- Filling
of VAT.
SKILLS
- Team
player and able to work with minimal supervision.
- Proficiency
in accounting software.
- Keen
on details.
- Good
communication and reporting skills
QUALIFICATION
- Relevant
bachelor’s in finance or any other related field or CPA-K qualifications.
- At
least two years working experience in finance.
HOW TO APPLY:
Apply by sending an email with your CV and a convincing
cover letter to recruitment@kilimall.com
clearly stating the subject heading “FINANCE OFFICER KENYA” by 13th September
2025
Please state your current and expected remuneration in your CV
CHAT AGENT AT KILIMALL ONLINE SHOPPING
- Job
Responsibilities
- Handle
Live chat Tickets
- Respond
promptly and professionally to customer inquiries via live chat.Provide
accurate information, resolve issues, and escalate complex cases as
needed
- WhatsApp
chats
- Engage
with customers via WhatsApp, offering real-time assis-tance and support
aligning with the company’s customer ser-vice standards
- Customer
issue follow Up
- Provide
timely updates to customers on the status of their queries and take
ownership of unresolved issues by following up with customers until
resolution is achieved
- Attaining
the required Customer satisfaction rate.
- Deliver
service that meets or exceeds the required customer satisfaction rate as
measured by feedback surveys and inter-nal performance metrics.
- Attain
daily clearance and response rate below 3min
- Maintain
an average first-response time of under 3 minutes across all
communication channels (live chat and WhatsApp) and complete clearance of
pending tickets daily
- Requirements
- Degree
or diploma in a Business related Course
- Experience
in a similar role: Previous experience in a simi-lar role involving live
chats,
- Good
Customer Service Skills: Ability to provide excellent service by
understanding customer needs, offering timely solutions, and maintaining a
positive, professional demeanor.
- Good
communication skills: Strong verbal and written communication skills, with
the ability to convey informa-tion clearly and effectively.
- Problem
solving skill: Ability to quickly analyze customer issues, identify the
root cause, and provide effective solu-tions.
How to Apply:
- Apply
by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com
- clearly
stating the subject heading “CUSTOMER SERVICE” by 12th September 2025
Please state your current and expected
Account Manager Footware at Kilimall
Duties & Responsibilities
- Provid
onboarding training for new brands or new sellers before their store goes
live.
- Support
specific brands or sellers’ daily operation- al.
- Communicate
business goals with specific brands and sellers, discussing joint
marketing plans, and driving them to achieve performance targets.
Requirements
- Minimum
of a Bachelor degree in any related course.
- Rich
product knowledge and familiar with e-commerce industry information.
- Takes
initiative, has a strong sense of responsibility and can go the extra
mile.
- Ability
to work under pressure.
- Timely
follow-up on inventory preparation and order fulfillment status of
specific brands and sell- ers to improve fulfillment efficiency.
- Outstanding
communication skills, both written and verbal.
- Outstanding
organizational skills.
- Analytical
skills and keen on details.
- Conduct
regular data analysis and market research, and provide operational reports
and recommendations to specific brands and sellers.
How to Apply:
Apply by sending an email with your CV and a convincing
cover letter to recruitment@kilimall.com clearly
stating the subject heading “ACCOUNT MANAGER FOOTWARE” by 26th August 2025
Please state your current and expected remuneration in your CV.
Aftersale Service Officer at Kilimall
Job Responsibilities
Requirements
- Thoroughly
inspect products for defects, damages, and functional issues.
- Minimum
of 1 year of experience in aftersales qual- ity inspection, field service,
or related field.
- Strong
understanding of electronics and familiarity with basic repair and
maintenance techniques.
- Perform
comprehensive tests to verify product functionality and adherence to
specifications.
- Interact
with customers to resolve issues, provide technical support, and ensure
satisfaction.
- Accurately
record inspection results and customer interactions in our database.
- Excellent
verbal and written communication skills to effectively interact with
customers and team members.
- Ability
to identify and troubleshoot issues, and im- plement solutions.
- Proficiency
in Microsoft Office Suite and other rele- vant software.
- A
commitment to providing exceptional customer service.
How to Apply:
Apply by sending an email with your CV and a convincing
cover letter to recruitment@kilimall.com clearly
stating the subject heading by by 25th August 2025 Please state your current
and expected remuneration in your CV.
Due to the high volume of applications received, only shortlisted candidates
will be contacted.
Website Operations Manager at Kilimall Kenya
Core Responsibilities
- End-to-End
Website Operations
- Oversee
the overall planning, setup, and continuous optimization of the company
website/platform, coordinating channel resources and content updates to
enhance user experience and page views. Develop and implement SEO/SEM
strategies; proficiently use tools such as Ahrefs and Semrush to improve
keyword rankings and drive organic traffic growth.
- Monitor
and analyze data from Google Analytics and other plat- forms to understand
user behavior and conversion funnels, producing actionable operational
strategies.
- Cross-Team
Collaboration & Project Management
- Coordinate
with design, development, and marketing teams to drive website feature
enhancements, promotional campaigns, and brand exposure initiatives.
- Formulate
annual/quarterly operational plans, break down KPIs for team members,
oversee progress, and improve efficiency. Client & Resource Management
- Develop
and maintain B2B partnerships, identify client needs, and provide
customized operational solutions (e.g., corporate recruitment zones,
brand showcase pages).
- Integrate
external resources (media, KOLs), design standardized cooperation
processes, and enhance the commercial value of the platform.
- Industry
& Competitor Analysis
- Keep
track of internet industry trends, analyze competitor strate- gies, and
propose differentiated operational plans (e.g., user growth, content
innovation).
- Hard
Skills
Requirements
- Minimum
3 years of website operations experience; background in vertical
industries such as healthcare, e-commerce, or logistics preferred.
- Experience
in multi-language/multi-region website operations is a plus.
- Proficient
in SEO tools and data analytics platforms, with a strong ability to close
the loop from data to strategy to execution. Soft Skills
- Strong
project management skills, capable of handling multiple tasks
simultaneously and coordinating effectively across departments.
- Creative
yet execution-driven, able to design and implement innovative campaigns
(e.g., UGC submissions, live streaming collaborations).
- Proven
team leadership experience, skilled at breaking down goals and motivating
team members to achieve targets.
How to Apply:
Apply by sending an email with your CV and a convincing
cover letter to recruitment@kilimall.com clearly stating the
subject heading” WEBSITE OPERATIONS MANAGER ” by 15th August 2025 Please state
your current and expected remuneration in your CV.
CASUAL ROLES
Location: Nairobi, Kenya
(STARTING DATE: IMMEDIATELY)
Key Responsibilities:
- Timely
Order Picking.
- Fast,
efficient and Accurate order verification.
- Zero
Incomplete Orders / Wrong order.
Requirements:
- Diploma
in any related course. (Experience in warehousing is an added advantage)
- Must
demonstrate good understanding in Operations & Orderliness.
- Accurate
in task handling.
- Ability
to work under minimal supervision.
- Ability
to work extended hours or days/Flexibility
How to Apply
Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading “Casuals Roles” by 26th May 2025, Please state your current and expected remuneration in your CV.