Internship | Job Vacancies at Britam Kenya

UI/UX Designer (1 Year Fixed Term Contract) at Britam

Job Description

Job Purpose:

We are seeking a creative and detail-oriented UI Designer to join our dynamic team at Britam. This role offers an opportunity to contribute to the design of intuitive and visually compelling user interfaces across a range of digital products, working closely with cross-functional teams to deliver high-quality solutions. The ideal candidate is passionate about user-centered design, thrives in a fast-paced environment, and is driven to create seamless and engaging user experiences.

Key Responsibilities:

• Collaborate with senior designers and project managers to create intuitive and visually appealing user interfaces for web and mobile applications.
• Assist in the design and development of wireframes, mock-ups, prototypes, and user interface components using design tools such as Adobe XD, Sketch, or Figma.
• Participate in user research and usability testing activities to gather feedback and insights for iterative design improvements.
• Work closely with developers and other team members to ensure the effective implementation of UI designs, while maintaining consistency and usability across different platforms and devices.
• Stay updated on industry trends, design principles, and best practices in UI/UX design to support continuous improvement and innovation.
• Contribute ideas and solutions to enhance the user experience and visual appeal of digital products and interfaces.
• Document design processes, decisions, and guidelines to facilitate knowledge sharing and collaboration within the team.

Knowledge, Experience and Qualifications required and Essential Competencies – External

• Degree in Computer Science, Interaction Design, HCI or any related field from an accredited institution
• Strong interest in UI/UX design and proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar software.
• Creative flair and a keen eye for detail, with a passion for creating elegant and user-friendly designs.
• Familiarity with design principles, typography, color theory, and layout techniques.
• Excellent communication and collaboration skills, with the ability to work effectively in a multidisciplinary team environment.
• Ability to take constructive feedback and iterate on designs to achieve optimal outcomes.
• Enthusiasm for learning and a strong desire to develop skills and knowledge in UI design.

Apply: Job Description - UI/UX Designer (1 Year Fixed Term Contract) (2600003O)

Head of Pension Administration at Britam

Job Description

Job Purpose: 

Overall oversight of the pension administration business and ensuring retention of pension business.

Key responsibilities:

Strategic Leadership & Business Growth

• Develop and execute the strategic direction, business plans, and operating model for the Pension Administration business in alignment with the organization’s overall strategy.
• Drive growth, profitability, and sustainability of the pension administration portfolio through market expansion, client retention, and service innovation.
• Lead the development and implementation of digital and process transformation initiatives to enhance operational efficiency and customer experience.
• Monitor industry trends, regulatory changes, and market developments, providing strategic recommendations to senior leadership.

Client Relationship & Stakeholder Management

• Build and maintain strong relationships with scheme sponsors, trustees, regulators, and key stakeholders to ensure continuity, growth, and effective governance of pension schemes.
• Serve as the primary escalation point for complex client issues, ensuring timely resolution and high levels of client satisfaction.
• Foster effective collaboration with custodians, corporate trustees, investment managers, actuaries, auditors, finance teams, and other service providers to achieve agreed service standards and timelines.
• Lead client engagement initiatives, reviews, and retention strategies to strengthen long-term partnerships.

Governance, Risk & Compliance

• Ensure pension schemes are administered in accordance with the Retirement Benefits Act, RBA Regulations, KRA requirements, Trust Deeds and Rules, and other applicable legislation.
• Provide oversight on compliance monitoring, regulatory reporting, and governance frameworks across all administered schemes.
• Ensure timely licensing and renewal requirements for pension schemes and the organization as a licensed Pension Administrator are met.
• Establish and maintain robust risk management and internal control frameworks to safeguard scheme assets and mitigate operational, regulatory, and reputational risks.
• Lead regulatory engagements, audits, inspections, and responses to regulatory inquiries.

Operations & Service Delivery

• Provide leadership and oversight for the end-to-end administration of pension schemes, ensuring accuracy, efficiency, and adherence to service level agreements.
• Oversee the processing and settlement of member benefits, contributions, transfers, and pension payments within prescribed timelines.
• Drive operational excellence through continuous process improvement, performance monitoring, and implementation of industry best practices.
• Ensure accurate and timely preparation of management, trustee, board, and regulatory reports.

Governance Meetings & Regulatory Engagement

• Lead the planning, coordination, and servicing of trustee, annual general, and other statutory meetings.
• Provide professional guidance to trustees and sponsors on pension governance, compliance matters, and industry developments.
• Ensure implementation and follow-up of resolutions arising from statutory and governance meetings.

People Leadership

• Provide leadership, coaching, and development of the Pension Administration team to build technical expertise and high performance.
• Establish departmental objectives, monitor performance, and drive a culture of accountability, innovation, and customer centricity.
• Lead succession planning, talent development, and workforce capability initiatives within the department.

Financial & Performance Management

• Develop and manage departmental budgets, ensuring effective utilization of resources and cost optimization.
• Monitor and report on key performance indicators (OKRs), service metrics, compliance standards, and business objectives.
• Identify revenue enhancement opportunities and implement initiatives to improve financial performance.

Other Responsibilities

• Exercise delegated authority in accordance with the approved Delegated Authority Matrix.
• Perform any other duties as assigned by management from time to time.

Knowledge, experience and qualifications required:

• Bachelor’s degree in a business-related field. 
• At least a diploma in insurance.
• Master’s Degree (Added advantage). 
• Professional qualification in Pension Management. 
• At least 7-10 years successful insurance experience 3 of which should be in a management position.
• Significant experience in stakeholder management and working with various teams to ensure segment strategies are achieved.

Technical/ Functional competencies:

• Knowledge of pension administration industry and concepts.
• Customer, market and competitor understanding.
• Knowledge of the Retirement Benefits Authority (RBA’s) regulatory requirements.

Apply: Job Description - Head of Pension Administration (2600005H)

Manager, Technology Portfolio and Delivery at Britam

Job Description

Job Purpose:

Lead the delivery of Britam’s major technology programmes on behalf of the business. The first and largest is the Group ERP and HRIS implementation across the operating markets including all other programmes of similar scale. Set up each programme before design begins: governance, plan, budget, architecture and controls. Hold accountability for scope, schedule, cost, quality, risk, vendor performance, adoption and benefits through go-live, hypercare and handover to business as usual. Lead the in-house software teams that build the integrations, extensions and self-service journeys around the core platforms, applying the delivery method suited to the work. Keep the sponsor, business owner, design authority, vendor and assurance roles distinct, and provide one agreed view of programme status.

Key responsibilities:

1. Programme leadership and governance

• Mobilise each programme before design begins: secure approval of the charter, scope, governance, decision rights and success measures, and validate the business case, resources and market sequencing before baselining the plan.
• Act as the single client-side point of accountability, run the governance forums covering design authority, delivery, market readiness and risk, escalate unresolved decisions early with options and a recommendation, and codify what each programme produces into reusable Group delivery standards.

2. Planning and delivery control

• Own the integrated plan across every workstream, from solution build, integration and custom development through data migration, testing, change, security, cutover and market deployment.
• Operate stage-gated control for vendor-delivered implementation alongside iterative release cycles for extensions and front-ends. Track schedule, cost, scope, quality, risk and benefits against approved baselines, and recover performance that moves outside tolerance.

3. In-house software delivery and engineering standards

• Lead the teams building integrations, extensions, reports and self-service journeys around the core platforms, with named business product owners holding backlog authority and acceptance, and one prioritised backlog so that no parallel change queue forms.
• Protect configuration-first design, with every extension carrying a rationale, a named owner and an assessed support cost, and enforce engineering standards covering source control, peer review, automated build, deployment and regression testing, and secure coding. No release bypasses design authority approval or segregation-of-duties review.

4. Design, data, security and go-live

• Chair the client design authority, challenge unnecessary customisation on evidence, and drive a group-first design with controlled local variation for statutory, tax, payroll, language and currency requirements. No programme replicates inefficient legacy processes in a new platform.
• Own data migration and reconciliation end to end, coordinate integration with the core insurance, banking, payroll, payments, procurement, identity and reporting platforms, and ensure access management, segregation of duties, audit trails, cybersecurity, data privacy and recovery requirements are built and tested.
• Set the testing strategy with auditable entry and exit criteria and business sign-off, block progression through any stage gate where evidence, controls or readiness is incomplete, own cutover and go/no-go, lead hypercare to agreed exit criteria, and hand over to the permanent support organisation.

5. Vendor, commercial and financial control

• Manage systems integrators, software vendors and third parties against contracts, milestones, service levels and acceptance criteria; challenge estimates, change requests and claims independently; and lead corrective action, contractual notice and dispute resolution.
• Control budget, forecast, contingency and total cost of ownership, including the run cost of custom-built components, and validate invoices and milestone payments against accepted deliverables with Finance and Procurement.

6. Change, adoption, benefits and people

• Align process redesign, communications, training and adoption with the technical plan, track readiness by market, function and user group, and hold business owners accountable for process decisions, data quality, user acceptance and post-go-live performance. Training completion is an input to adoption, not evidence of it.
   
• Define benefit owners, baselines and realisation plans, and lead a cross-functional, cross-market team of internal staff, engineers, consultants and vendor personnel: clarify accountabilities, secure ring-fenced capacity and coach workstream and squad leads.

Knowledge, experience and qualifications required:

Academic qualifications and certifications:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business Technology or a related field; a Master’s degree is desirable.
• Mandatory:Current PMP, PRINCE2 Practitioner, MSP Practitioner, PgMP or equivalent. 
• Preferred: a recognized agile certification, cloud ERP or HRIS product certification on the platform selected by Britam, and ITIL, COBIT, CISA or CRISC. 

Experience:

• At least 8 years in enterprise technology delivery, including at least 3 years leading complex multi-workstream programmes and at least 5 years in ERP, HRIS or comparable enterprise applications.
• Personal leadership of at least two full cloud ERP implementations from inception through go-live, hypercare and transition to business as usual, of which at least one carried HRIS or payroll scope in a regulated financial services environment.
• Leadership of in-house software teams under both stage-gated and iterative methods, and of a multi-country implementation across at least four countries or jurisdictions with global-template design and controlled localization. Delivery of a further programme of a different type, for example core insurance replacement, digital channels, contact center or cloud migration, is preferred.
• Accountability for a budget at or above the Group Procurement threshold for major technology investment, and management of a software vendor, a major systems integrator and third parties under outcome-based contracts and milestone acceptance.
• Working knowledge of financial services regulation, technology risk, information security, data privacy and internal control, with Africa or emerging multi-regulatory market experience preferred.

Technical Skills and Behavioral Competencies
Technical:

• Programme delivery and control: stage-gated, iterative and hybrid methods and the interlock between them, critical-path analysis, earned value, forecasting, commercial change control, vendor performance management, RAID and decision governance, and benefits realization.
• Cloud ERP and HRIS implementation lifecycle, including vendor release management, environment strategy and regression impact; functional coverage across finance, procurement and planning and across core human resources, payroll, talent, compensation and absence; and the enterprise structures, ledgers and statutory reporting that connect them.
• Enterprise and integration architecture, data migration, and software engineering practice covering source control, peer review, continuous integration and deployment, automated testing and release management. Security and control design covering access management, segregation of duties, privileged access, audit trails and privacy by design, with end-to-end and non-functional testing, operational readiness and cutover management.

Behavioral:

• Enterprise leadership and ownership: acts with personal accountability for outcomes, connects plans and controls to daily execution, resolves ambiguity, and holds momentum through intense delivery periods without bypassing controls.
• Independent judgement, commercial acumen and control orientation: tests assumptions and vendor claims without becoming adversarial, and protects governance, evidence and value for money.
• Executive influence and cross-cultural leadership: presents complex issues with the options and decisions required, builds alignment across markets, and coaches workstream

Apply: Job Description - Manager, Technology Portfolio and Delivery (2600005G)

Corporate Health Sales Executive at Britam

Job Description

Job Purpose:

Growth of medical insurance business to meet set annual premium targets.

Key responsibilities:

• Secure new business directly or through intermediaries in all the business channels.
• Maintain excellent customer service to intermediaries and clients.
• Service existing business.
• Follow up on renewals for medical insurance business. 
• Forward proposal forms and all KYC documents to underwriting department.
• Ensure timely collections of premium as per the credit control policy.
• Prepare weekly reports as required by the BDM Corporate health.
• Undertake initial underwriting in accordance with set guidelines to ensure sound acceptance of risk.
• Respond to customer and client enquiries.
• Delegated Authority: As per the approved Delegated Authority Matrix.
• Perform any other duties as may be assigned from time-to-time Key Performance Measures.

Knowledge, experience and qualifications required:

• Bachelor’s degree in actuarial science or business relate field.
• Professional qualification in Insurance (ACII, IIK), or progressive work towards completion of Insurance qualification.
• 3-5 years’ relevant experience in the insurance industry.

Apply: Job Description - Corporate Health Sales Executive (26000031)

Administrator-Digital & Technology Office at Britam

Administrator – Digital & Technology Office

Job Purpose:

The Administrator, Office of the Chief Digital & Technology Officer will serve as the primary administrative and coordination hub for the CDTO’s office. The role will act as a key point of contact between the CDTO, ICT leadership, internal departments, business units, and external stakeholders including vendors and partners.

The role will provide comprehensive administrative, coordination, and process support to the Group ICT function to ensure efficient operations, effective communication, accurate documentation, and seamless execution of digital and technology initiatives. The Administrator will also support governance, reporting, and executive-level engagements, ensuring the CDTO’s office operates smoothly, professionally, and in alignment with organizational standards.

Key responsibilities:

• Act as the first point of contact for the Chief Digital & Technology Officer; proactively manage, screen, and track incoming correspondence, telephone calls, and in-person enquiries, responding where appropriate or escalating/prioritizing for the CDTO’s attention.
• Provide administrative and coordination support to the Office of the CDTO, including:
• Tracking ICT and Digital strategy initiatives and action plans,
• Monitoring key project milestones, deliverables, and reporting timelines,
• Coordinating and collating Executive Committee (EXCO) and Board papers relating to ICT and Digital matters,
• Maintaining quality and governance documentation in line with organizational and technology governance standards,
• Liaising with risk, compliance, data protection, and information security functions,
• Handling sensitive, confidential, and privileged ICT and Digital information with the highest level of discretion.
• Act as a communication bridge between the CDTO’s office, ICT leadership, business units, and external stakeholders, maintaining credibility, trust, and strong working relationships.
• Provide complex and proactive calendar management for the CDTO, prioritizing engagements, resolving scheduling conflicts, and ensuring efficient time utilization.
• Organise and coordinate logistics for all meetings involving the CDTO, including internal meetings, vendor engagements, governance forums, and executive sessions.
• Develop, maintain, and continuously improve the CDTO office’s paper-based and electronic filing systems, ensuring accurate document management and easy retrieval.
• Process expenses, credit card returns, purchase requisitions, contract administration documentation, and other finance-related duties in line with ICT and organizational policies.
• Oversee the timely receipt, distribution, and dispatch of incoming and outgoing correspondence within the CDTO’s office.
• Draft routine correspondence, memos, briefing notes, and presentations on behalf of the CDTO as required.
• Coordinate local and international travel arrangements for the CDTO, including itineraries, flight bookings, accommodation, visas, and related logistics.
• Attend ICT leadership, management, and governance meetings as required; accurately record minutes, circulate them in a timely manner, and track action items to completion.
• Coordinate ICT and Digital events, workshops, vendor forums, and executive engagements by providing full administrative and logistical support.
• Maintain effective relationships with internal stakeholders, vendors, and partners by facilitating communication, resolving administrative issues, and supporting service delivery engagements.
• Ensure continuity of operations within the CDTO’s office by documenting processes, identifying gaps or inefficiencies, and recommending improvements.
• Support the preparation, compilation, and timely submission of ICT and Digital reports, dashboards, and presentations through liaison with relevant teams.
• Maintain clear and efficient communication channels between the CDTO’s office, Executive Committee, Board (where applicable), internal departments, and external stakeholders to ensure a professional interface and high-quality service delivery.
• Receive, collate, and track emerging ICT and Digital issues, risks, and escalations from stakeholders, ensuring appropriate follow-up.
• Act as custodian of all Executive Committee and senior management documentation related to the ICT function.
• Maintain confidential and up-to-date records for the ICT leadership team, in line with HR and data protection requirements.
• Assist in recruitment, onboarding, and induction processes for the ICT and Digital teams, including coordination of documentation and schedules.
• Provide ongoing administrative support to the ICT leadership team and broader department.
• Perform any other duties as may be assigned from time to time in support of the Office of the Chief Digital & Technology Officer.

Knowledge, experience and qualifications required

• University degree in Business Administration, Information Technology, Management, or a related field.
• Relevant professional certification or training in administration, project coordination, or ICT governance will be an added advantage.
• Understanding of ICT operations, digital transformation initiatives, technology governance, and enterprise processes.
• Minimum of 4–6 years’ experience providing executive administrative support to a senior leader or Head of Department, preferably within an ICT, Digital, or technology-driven environment.

Technical / Functional Competencies:

• Strong organizational and time management skills with the ability to prioritize and meet tight deadlines.
• High proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Outlook).
• Strong records and information management skills.
• Excellent planning, coordination, and attention to detail.
• Strong written and verbal communication skills with the ability to prepare professional executive-level documentation.

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Payroll Associate (6 Months Fixed-Term Contract) – (2500002Z)

Job Purpose:

• Support the overall reward strategy through efficient and timely administration of staff /FA compensation, benefits, loans and mortgages and payroll management.
• Responsible for ensuring all payroll data is correctly captured in the ERP payroll module and support staff in the registration into respective benefits schemes, e.g. Medical, Group Life, GPA, pension, ESOP, club membership, staff loans etc. Work hand in hand with FA Operations team in the implementing of all FA benefits schemes, e.g. Medical, Group Life, GPA, pension, club membership, FA loans etc.

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Principle Legal Associate – (25000030)

Job Purpose:
The purpose of this role is to assist the Legal Manager in the provision of legal support to the P&D and EMC segments and the effective management of litigation and contractual risks.

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Intern, Investment Analyst – (25000033)

Job Purpose: 
The Investment Analyst Intern is responsible for conducting in-depth market research and financial analysis to assess the viability and potential of new ventures. The role involves contributing to strategic investment decisions, providing analytical support to help incubated companies scale, and optimizing their operational processes for sustainable growth.

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