Segment marketing Manager – Mass Market at Safaricom Plc
Job Description
Job Description
Reporting to the Value & Growth Segment Lead, the
Segment Marketing Manager – Mass Market will be responsible for converting
approved Segment value pools, customer needs and segment priorities into
practical value-entry propositions that help affordability-pressured customers
stay connected, manage daily pressure and progress into more stable Safaricom
usage.
The role owns the path from Segment need identification to
first meaningful value realization. It translates affordability rhythms, income
cycles, daily utility needs, Financial Services opportunities, loyalty
triggers, device access and trusted service experiences into simple, usable and
commercially viable value plays.
The role ensures Segments experience Safaricom as
affordable, fair, transparent, useful and worth repeating. It creates the
foundation for stronger bundle behaviour, digital confidence, responsible
Financial Services attachment, loyalty participation, device progression and
long-term value growth.
Responsibilities
Build Segment Relevance through Value Entry
- Convert
approved Segment value pools, growth plays and priority micro-segments
into value-entry routes anchored on affordability, daily utility, access,
trust and progression.
- Bring
Segment value to life around core need-states: staying connected,
stretching income, managing short-term pressure, accessing devices, using
M-PESA responsibly and feeling in control.
- Scale
entry routes that deliver the strongest proposition uptake, repeat
potential, affordability fit and customer confidence.
Convert Segment Need into First Value Experiences
- Turn
customer need into active proposition use through simple, low-friction
journeys across bundles, Tunukiwa, devices, Financial Services, loyalty,
care, agents, USSD, digital channels and partner touchpoints.
- Build
trust by making the first value experience easy to understand, easy to
activate, transparent in benefit and reliable in delivery.
- Capture
early signals that show readiness for repeat use, Financial Services
attachment, device progression, loyalty participation, digital
self-service or migration into Aspirer behaviours.
Embed Financial Services and Loyalty into Progression
Plays
- Place
Financial Services where it solves real Segment jobs such as daily money
movement, short-term liquidity, savings discipline, affordable payments,
fraud protection, device access and financial confidence.
- Use
loyalty to reinforce commercially valuable behaviours including first
bundle adoption, repeat renewal, safe self-service, responsible Financial
Services use, device progression and multi-service adoption.
- Define
the Financial Services and loyalty handshake for each value play: customer
need, capability required, attach point, target behaviour, affordability
guardrail and expected value contribution.
Enable Progression and Migration Readiness
- Distil
value performance into actionable insights that reveal strongest
opportunity areas, journey leakage, stalled usage, trust gaps and
progression potential.
- Codify
proven, reusable and scalable toolkits that improve proposition
activation, journey quality, customer education, assisted execution and
channel readiness.
- Provide
governance visibility on proposition effectiveness, cohort movement,
repeat behaviour, FS attachment, loyalty continuation and readiness for
Aspirer migration.
Strengthen Journey Quality and Value Confidence
- Identify
friction points that weaken value realization, including unclear terms,
failed fulfilment, low perceived value, poor service recovery, fraud
concern, delayed benefit delivery and channel inconsistency.
- Coordinate
fixes across Product, Care, Channels, CVM, Financial Services, Brand,
Partners, Regions and Technology so Segments receive a more reliable and
confidence-building experience.
- Use
customer signals, journey evidence and performance data to improve repeat
use, trust, satisfaction, perceived fairness and long-term value.
- Health
and Safety; Uphold the company code of conduct, policies and procedures,
ensuring integrity and accountability in every aspect of your work and
adhere to safety, health, and wellbeing policies, guidelines and
procedures in all actions and decisions
Core competencies, knowledge and experience:
Customer Obsession
- Understands
how Segment customers choose, adopt and judge value under affordability
pressure, income uncertainty, access constraints and trust concerns.
- Uses
customer behaviours and needs to improve proposition relevance,
simplicity, fairness, confidence and first value experiences.
- Removes
friction that makes Segment propositions difficult to understand,
activate, repeat or trust.
- Measures
success through value realization, repeat use, customer confidence,
affordability fit and progression outcomes.
Purpose
- Helps
Segment progress by turning approved segment priorities into practical
value plays, propositions and journeys that make Safaricom more useful in
daily life.
- Converts
Segment growth priorities into simple cohorts, activation journeys,
customer triggers and success measures.
- Focuses
delivery on quality reach, proposition uptake, first value realization,
Financial Services attachment, loyalty behaviour and progression
readiness.
- Live
our Purpose and demonstrate the highest standard of integrity.
Innovation
- Moves
Segment execution from broad affordability offers to micro-segmented,
value-pool-led and journey-led activation.
- Tests
value hooks, Tunukiwa routes, Financial Services attach points, loyalty
triggers, partner journeys, assisted channels and service fixes that
improve uptake and repeat use.
- Codifies
proven activation routes and journey improvements into repeatable
playbooks that can scale across CVM, digital, assisted channels,
communities, partners and regions.Collaboration
- Works
from the Segment Lead’s approved Segment choices, guardrails and
scorecard, translating them into execution-ready value plans.
- Coordinates
Product, Brand, Smart CVM, Big Data/AI, Financial Services, Care, Regions,
Channels, Partners and Technology around the barrier, dependency,
experience gap or value opportunity to unlock.
- Packages
cohorts, journey drop-offs, activation triggers and first-use signals into
clear downstream inputs for lifecycle growth and regional amplification.
Qualifications
- Bachelor’s
degree in Business, Marketing, Commerce, Digital, Data Analytics,
Technology, Economics or a related field.
- 4 to 8
years’ experience in segment execution, customer value management,
commercial execution, CVM, loyalty, Financial Services activation,
customer journey delivery or product marketing.
- Good
understanding of Segment customer behaviour, affordability pressure,
income rhythms, value perception, device access, FS use cases, loyalty
drivers, regional context and assisted-channel adoption.
- Practical
experience translating customer insight, personas, micro-segments and
funnel signals into executable value plans, proposition routes, journey
improvements and measurable activation plans.
- Working
knowledge of digital channels, assisted channels, campaign execution,
dashboards, experimentation, segmentation tools, journey tracking and
performance reporting.
- Ability
to coordinate cross-functional delivery across Product, Brand, Smart CVM,
Big Data/AI, Financial Services, Care, Regions, Channels, Partners and
Technology without owning their functional mandates.
Apply: Segment
marketing Manager – Mass Market - Safaricom Candidate Experience site Careers
Project Manager – Fixed Term Contract at Safaricom Plc
Job Description
Reporting to the Foundations Project Management
Lead the position holder is responsible for planning and overseeing
both construction and supplies projects within Safaricom & Mpesa
Foundations, from the initial ideation through to completion of all
Foundations’ construction and non-construction projects and managing the work
of contracted Project Management Consultants. The role holder will also
lead and oversee projects and will work closely with Engineers and Architects
of contracted Project Management consultants to develop a plan, create a
project time frame, distribute resources, and ensure timely completion of
projects.
Responsibilities
Health and Safety
- Uphold
the company code of conduct, policies and procedures, ensuring integrity
and accountability in every aspect of your work.
- All
employees have a responsibility to adhere to safety, health, and wellbeing
policies, guidelines and procedures in all actions and decisions
Other Responsibilities
- Scope
and cost projects for submission to the Board for funding consideration
- Review
the work and processes of project management consultants to ensure smooth
delivery of high-quality projects.
- Monitor
implementation of all projects to ensure value for money in all
construction projects
- Monitor
implementation of all projects to ensure delivery of quality projects
- Lead
projects assessment visits with consultants to scope projects.
- Review
and interpret projects design reports, Bills of Quantities and Tender
Evaluation reports submitted by projects Management Consultants from time
to time to ensure transparency, fairness, completeness, and compliance to
set guidelines and policies.
- Lead
in procurement of Project Management Consultancy services in liaison with
Supply chain Management Team.
- Monitor
and ensure professionals are engaged in managing implementation of
Foundations projects.
- Explore
innovation in implementation of projects to optimize on resources without
compromising on projects quality.
- Guide
project teams and committees in approval of projects and manage project
teams in the implementation of both large- and small-scale initiatives
such as Pamoja, regional Projects, Ndoto Zetu and ensuring all approved
project are implemented within the set timelines.
- Guide
the Teams on costing of projects under the various initiatives to ensure
consistency in costing and scope.
- Design
a matrix for allocation of projects for implementation to the different
project management consultants equitably.
- Ensure
all Foundations projects are inspected, and valid documentation for
inspections done maintained.
- Track
timelines for projects and ensure valid contract documents, bonds and
insurances are in place for all projects.
- Review
contractors’ valuations for all projects before sharing the same for
processing by Finance Team and explore automation of payment requests.
- Monitor
implementation of all projects to ensure adherence to timelines.
- Manage
an automated grant management system that will ensure timely, efficient,
and effective grant management, disbursements, monitoring, reporting, and
commissioning of the portfolio of projects.
- Maintain
a projects database for tracking all active and completed projects and
prepare various project reports as may be required.
Stakeholders Engagement
- Be the
Foundations’ contact regarding projects.
- Ensure
adequate engagement of all projects’ stakeholders before, during and after
projects implementation.
- Coordinate
projects review meetings with Project Management Consultants and
Foundation projects implementers and other stakeholders including
beneficiaries virtually and on-site.
- Lead
in coordinating projects visits by internal and external Teams
/stakeholders and Liaise with Monitoring & Evaluation Team in
coordinating monitoring & Evaluation visits for ongoing and completed
projects.
- Participate
in and ensure site handover meetings for all construction projects are
done.
ISO 26000
- Monitor
and ensure adherence to ISO 26000 guidelines by project Management
consultants and support ISO26000 internal and external audits.
- Make
recommendations for amendments to the ISO procedures based on changes
within the Foundation and/or its working methodologies .
Audits and Risk Management
- Identify,
based on reporting, projects/contractors that should be recommended for
internal audit.
- Support
Foundations’ statutory audits and legal compliance audits from
time-to-time
- Ensure
compliance to regulatory and statutory requirements.
- Ensure
adherence to laws relating to construction projects by contractors and
consultants including but not limited to BORAQs, NCA laws etc
Key performance indicators
Customer Obsession
- Deepen
team connection to our customers and communities.
- Foster
authentic relationships with customers and partners that build trust.
- Explicitly
take customer-centric decisions and take personal ownership to achieve
results.
- Simplify
processes through digitalisation and promote a digital mindset and digital
first customer experience.
- Stay
focused on the big priorities, know when to make meaningful trade-offs and
demonstrate brilliant execution.
Purpose
- Create
an inspiring vision for your team to drive strategy and performance.
- Show
ambition and courage, empowering others to go beyond the plan.
- Bold
and challenge teams to reimagine how things are done.
- Prompt
new thinking and ideas by asking “what if” questions.
- Use
knowledge of the external environment (customers, partners, competition,
external bodies) to identify and act on opportunities for growth at pace.
Innovation
- Create
psychological safety so everyone can have an impact.
- Fuel
innovative ideas from others and test them to enable growth.
- Explore
successes and failures with curiosity and resilience; fearlessly
recognizing lessons learned.
- Share
your ongoing learning and personal purpose with others.
- Learn
fast from digital adoption, using learnings to drive simplicity, scale and
efficiency.
Collaboration
- Articulate
your team’s role in making our strategy happen, prioritizing and aligning
resources with current and future needs.
- Actively
collaborate to break silos and hold your team accountable to do the same.
- Develop
others to make the most of their talents and coach them to take ownership
to get things done.
- Create
an inclusive environment ensuring the safety and wellbeing of others.
- Live
our Purpose and demonstrate the highest Standard of integrity.
Qualifications
- Bachelor’s
degree from a recognized institution in Mechanical/ Electrical,
Engineering from a recognized institution.
Professional certifications:
- Project
Management Professional (PMP®) or PRINCE2.
- Professional
Engineer (PE/CE) with a recognized engineering professional body (EBK or
equivalent).
- Membership
in relevant professional institutions (e.g., Institution of Engineers of
Kenya).
- Minimum
of 7 years of progressive work experience in M & E engineering and
project management, including proven experience in design, supervision,
contract management, and delivery of large-scale construction
projects.
- Proficiency
in engineering design software (AutoCAD, Civil 3D, Revit, Tekla
Structures, STAAD.Pro, ETABS, SAP2000, Prokon, SAFE) is preferred.
- Proficiency
in project management tools (Primavera P6, MS Project, Asana, Trello) is
preferred.
- Strong
knowledge of international and local construction codes (Eurocodes, BS,
ACI, ASTM, Kenya Building Code).
- Hands-on
experience with data analytics and reporting tools (Power BI, Tableau, Or
MS Excel) is preferred.
- Excellent
leadership, communication, and stakeholder engagement skills.
- Knowledge
of sustainability practices and ISO standards in construction and project
management.
- Projects
Design and Implementation Management.
- Scope
and cost projects for submission to the Board for funding consideration.
- Review
the work and processes of project management consultants to ensure smooth
delivery of high-quality projects.
- Monitor
implementation of all projects to ensure value for money in all
construction projects.
- Monitor
implementation of all projects to ensure delivery of quality projects
- Lead
projects assessment visits with consultants to scope projects.
- Review
and interpret projects design reports, Bills of Quantities and Tender
Evaluation reports submitted by projects Management Consultants from time
to time to ensure transparency, fairness, completeness, and compliance to
set guidelines and policies.
- Lead
in procurement of Project Management Consultancy services in liaison with
Supply chain Management Team.
- Monitor
and ensure professionals are engaged in managing implementation of
Foundations projects.
- Explore
innovation in implementation of projects to optimize on resources without
compromising on projects quality.
- Guide
project teams and committees in approval of projects and manage project
teams in the implementation of both large- and small-scale initiatives
such as Pamoja, regional Projects, Ndoto Zetu and ensuring all approved
project are implemented within the set timelines.
- Guide
the Teams on costing of projects under the various initiatives to ensure
consistency in costing and scope.
- Design
a matrix for allocation of projects for implementation to the different
project management consultants equitably.
- Ensure
all Foundations projects are inspected, and valid documentation for
inspections done maintained.
- Track
timelines for projects and ensure valid contract documents, bonds and
insurances are in place for all projects.
- Review
contractors’ valuations for all projects before sharing the same for
processing by Finance Team and explore automation of payment requests.
- Monitor
implementation of all projects to ensure adherence to timelines.
- Manage
an automated grant management system that will ensure timely, efficient,
and effective grant management, disbursements, monitoring, reporting, and
commissioning of the portfolio of projects.
- Maintain
a projects database for tracking all active and completed projects and
prepare various project reports as may be required.
Apply: Project
Manager - Fixed Term Contract - Safaricom Candidate Experience site Careers
Engineer – Enterprise Customer Support at Safaricom PLC
Job Description
Job Description
Reporting to the Manager – Enterprise Customer Support, role
holder will ensure service availability to all clients by offering 2nd level
support to escalated trouble tickets, respond to and act on escalated trouble
reports and ensure troubleshooting and solving ticketed incidents are done
within SLA
Responsibilities
- Uphold
the company code of conduct, policies and procedures, ensuring integrity
and accountability in every aspect of your work.
- All
employees have a responsibility to adhere to safety, health, and wellbeing
policies, guidelines and procedures in all actions and decisions.
- Handle
Enterprise customers, support, partners and Safaricom special projects.
- Provide
Level 2 technical support.
- Build
tools to reduce occurrences of errors and improve customer experience.
- Perform
root cause analysis for production errors.
- Permanently
resolve recurring faults
- Come
up with innovative ways to reduce demand.
- Investigate
and resolve technical issues.
- Develop
scripts to automate visualization.
- Research,
review and recommend emerging technologies and innovative customer
solutions and liaise with stakeholders for technology adoption to maximize
service availability.
- Effectively
liaise with subject matter experts-level 3 support players to diagnose,
troubleshoot, and repair complex customer issues.
- Perform
capacity monitoring and reporting on individual client circuits as well as
network resources.
- Perform
scheduled preventive maintenance for proactive support for global
customers.
- Perform
root cause analysis on issues to avoid recurrence.
- Escalate
and follow up issues with relevant backend teams.
- Effectively
communicate ticket status, service outages and escalate as per established
customer support and escalation matrix.
- Ensure
all customer solutions are documented.
- Ensure
all Preventive and restorative procedures are documented and adhered to
- Ensure
communication progressively and properly done to all stakeholders Weekly
and monthly reporting on link performance Role requirements.
Qualifications
- ITIL
V3 Certification or equivalent
- ICDL
Certification, A+ Certification – Hardware & Software
- Cisco
Certification: CCNA, CCNP, HCNA, HCNP
- IT
Service Management experience with knowledge of IT platforms, Operating
Systems, Networking – LAN/WAN & Wireless technologies, User Support
and Safaricom System
- Experience
in both hardware/software/system support
- Excellent
Communication and problem solving skills
Apply: Engineer
- Enterprise Customer Support - Safaricom Candidate Experience site Careers
Principal Officer – Business Integrity and Compliance at Safaricom PLC
Job Description
Reporting to the Senior Manager – Business Integrity and
Compliance, the Principal Officer – Business Integrity and Compliance will
proactively execute the Safaricom Compliance Programmes, coordinate the
execution of Compliance framework by the business functions and carrying out
assurance activities to ensure compliance with the laws, regulations, Business
Code of Conduct, business policies and standards using a risk based approach.
Responsibilities
Health and Safety
- Uphold
the company code of conduct, policies and procedures, ensuring integrity
and accountability in every aspect of your work.
- All
employees have a responsibility to adhere to safety, health, and wellbeing
policies, guidelines and procedures in all actions and decisions.
Implementation and management of companywide Business
Integrity and compliance program
- Anchor
the compliance program (policies, guidelines, standards, protocols,
infrastructure, tools, etc.) and provide support to business in
implementing the same.
- Be the
face of compliance, by ensuring that queries, clarifications and ethical
dilemmas of the business are duly addressed.
- Promote
initiatives for driving and embedding the compliance program, including
roll-out of the new policies, providing inputs for enabling compliance by
addressing the challenges faced by the business, etc.
- Conduct
Compliance Risk Assessment to identify and prioritize compliance risks for
the business area that need to be managed.
- Carry
out monitoring and assurance activities on compliance programs on a
regular basis.
- Coordinate
the Compliance Champions to ensure controls and compliance culture is
inculcated throughout the organization.
Internal Controls Framework Oversight
- Drive
the implementation and management of the control framework promoting
strong self-assessment culture and ownership of risks and controls by
first line.
- Promote
and embed risk management and control culture within business units.
- Delivery
and management of the Control Framework activities, primarily Critical
Process Assessment and Risk and Controls Self-Assessment, including
reporting and tracking of progress.
- Support
the identification of new and emerging risks through proactive process
reviews.
- Provide
support in identifying and resolving control issues and themes including
managing the resolution of audit and other control issues.
- Drive
synergies in the control framework mechanisms and identify opportunities
to improve the control environment including new products and processes.
- Working
with Enterprise Risk and Resilience and Internal Audit to ensure proper
operational risk management.
- Ensure
effective reporting of any noted issues, risks, and business impact of
controls deficiencies and track remediation to completion.
Execution of Safaricom code of conduct
- Implement
and enforce the Code of Conduct within the organization. This involves
training and education, monitoring and reporting mechanisms, and
consistent enforcement and consequences for violations.
- Training
and awareness of staff on the following areas:
• Establishing a solid foundation of ethical principles.
• Addressing specific ethical difficulties
• Exercising ethical decision-making
• Fostering diversity and inclusion
• Providing ongoing training
• Emphasizing compliance with laws and regulations
• Safeguarding the company’s reputation and guaranteeing safety. - Support
investigations by assisting with monitoring timelines and ensuring
adherence to the investigation protocol as per the Safaricom Code of
Conduct and Breach Management Standards.
Governance
- Provide
strategic oversight and leadership in the tracking, monitoring, and
closure of control issues and audit findings arising from Combined
Assurance Reviews across the business.
- Ownership
of the policy governance architecture, lifecycle and compliance
reporting.
- Drive
accountability and timely resolution of all risk and control-related
actions, ensuring alignment with regulatory expectations and internal
governance standards.
- Lead
root cause analysis initiatives, ensuring lessons learned are embedded
into business processes and control frameworks to prevent recurrence.
- Drive
the Control Environment review and reporting processes for Safaricom,
ensuring consistency, accuracy, and timely delivery.
- Champion
integration and synergy across control mechanisms, identifying
opportunities to streamline processes and enhance the overall control
environment.
Core competencies, knowledge and experience:
Business Competencies:
- Good
networking skills, both with internal and external stakeholders.
- Good
communication skills and the ability to prevail upon.
- A
self-starter and self-driven in understanding the needs of the business
and the expectations of the compliance role.
- Ability
to gather insights and translating them into education material.
- Eye
for detail and good analytical mind for interpreting facts and
circumstances.
- Sensitivity
towards confidentiality, right to privacy and discreteness in
communication.
- Intuitive
skills with understanding of the human psyche in conducting
investigations.
- High
calibre inter-personal and intra-personal skills.
Risk Management
- Directly
manage and develop a high performing team of Cluster Control Champions and
partners, providing direction, support and coaching as required.
- Champion
governance, risk and control best practice, developing an appropriate risk
culture across the business.
- Promote
a culture of sound conduct and service excellence in all dealings with
internal clients (and external parties as appropriate).
Innovation
- Create
psychological safety so everyone can have an impact.
- Fuel
innovative ideas from others and test them to enable growth.
- Explore
successes and failures with curiosity and resilience; fearlessly
recognizing lessons learned.
- Share
your ongoing learning and personal purpose with others.
- Learn
fast from digital adoption, using learnings to drive simplicity, scale and
efficiency.
Collaboration
- Articulate
your team’s role in making our strategy happen, prioritizing and aligning
resources with current and future needs.
- Actively
collaborate to break silos and hold your team accountable to do the same.
- Develop
others to make the most of their talents and coach them to take ownership
to get things done.
- Create
an inclusive environment ensuring the safety and wellbeing of others.
- Live
our Purpose and demonstrate the highest Standard of integrity.
Qualifications
- A
Graduate with a Degree in Business, Law, Accounting, Engineering or IT.
- Professional
certification in Risk management and Information systems e.g. CISA or CPA
(K) or equivalent.
- Audit
background is preferable.
- At
least 8 years (most should be in management positions) proven experience
in risk analysis in a telecommunications environment.
- Good
knowledge of ISO37001.
- Ability
to analyze significant amounts of data and information and distill it to
the key points in analyzing risks in a given situation.
- Highly
developed interpersonal and communication skills to work with various
internal/external stakeholders.
- Strong
background in auditing, accounting or the legal field.
- Detailed
knowledge of GSM, Financial Services and Fintech environments business
models and processes.
Apply: Principal
Officer – Business Integrity and Compliance - Safaricom Candidate Experience
site Careers
Lead – Converged Business Solutions at Safaricom PLC
The Lead Converged Business Solutions is strategically
accountable for defining, architecting, managing and building our Core
capabilities in Payments, Fixed, Mobile, Fixed Voice, VAS, including embedding
Devices into Converged, industry-ready solutions across the Enterprise and
Public Sector cluster
Operating at the intersection of technology, commercial
strategy, and industry demand, the role translates vertical market needs into
structured solution blueprints, reference architectures, and converged propositions
aligned to priority sectors including Government, Financial Services, Health,
Manufacturing, and Transport.
The Converged Business Solutions partners closely with
Enterprise Sales, Systems Integration & Enterprise Platforms, Technology
(TES), Financial Services, Ecosystem & Partnerships, Commercial Excellence,
and Enterprise Operations to ensure that enterprise solutions are commercially
viable, technically robust, operationally deliverable, and aligned to
Safaricom’s long-term digital infrastructure strategy.
Responsibilities
The successful candidate will be is strategically
accountable for:
- Enterprise
Solutions Portfolio Architecture: Define and manage the end-to-end
enterprise solutions portfolio, ensuring standardized, integrated, and
reusable propositions across connectivity, Payments, Fixed, Mobile, Fixed
Voice, VAS
- Convergence
& Solution Integration Strategy: Drive convergence across GSM, Fixed
Voice, VAS, Cloud, Security, Business Applications,
- Segment
Converged Solutions: Build Segment converged Solution for Different
Segments: Small, medium and Large, Leading with Mpesa for Small, and
leading with Connectivity for Medium and Large
- Industry-Aligned
Solution Design: Develop sector-ready solution frameworks aligned to
priority verticals, insights collection, embedding compliance, regulatory,
and operational requirements into reference architectures.
- Commercial
Viability & Product Lifecycle Governance: Ensure enterprise solutions
are financially viable, margin-accretive, and governed through structured
lifecycle management including launch, scaling, and retirement.
- Solution
Standardization & Reusability: Reduce bespoke solution dependency by
building modular, repeatable, and scalable solution templates for
enterprise and public sector clients.
- Technical
Architecture & Cross-Functional Alignment: Partner with Technology to
validate feasibility, integration requirements, capacity readiness, and
roadmap alignment for enterprise solutions.
- Innovation
& Emerging Technology Integration: Embed AI, automation, digital
platforms, and ecosystem partnerships into the enterprise portfolio to
maintain future-readiness and competitive differentiation.
- Journeys:
Build simple automated and digital journeys for business customers and
sales team
- Growth:
Design and implement Launch, growth, and sustenance plan for converged
solution
- Partnerships:
Define a comprehensive partnerships framework that ensures that we onboard
relevant partners and enter in commercial viable partnerships.
- Device:
Formulate and design a comprehensive Device strategy for enterprise
- Anchored
on Safaricom’s purpose of Transforming Lives, this role ensures that
enterprises, SMEs, and public institutions access secure, converged, and
scalable digital solutions that power economic growth, sectoral
transformation, and national digital advancement.
Key accountabilities and decision ownership:
Enterprise Solutions Portfolio Architecture
- Define
and maintain the end-to-end enterprise solutions portfolio across
connectivity, Payments, Fixed, Mobile, Fixed Voice, VAS
- Establish
clear solution taxonomy, bundling logic, and modular architecture
standards.
- Develop
standardized solution blueprints and reference architectures for
enterprise and public sector segments.
- Ensure
portfolio alignment to enterprise strategy, vertical priorities, and
growth ambitions.
- Conduct
periodic portfolio reviews to assess performance, scalability, and market
relevance.
- Retire,
refresh, or scale solutions based on lifecycle maturity and commercial
performance
Convergence & Integrated Proposition Design
- Lead
convergence across fixed, mobile, cloud, security, and fintech
propositions into unified enterprise-grade bundles.
- Eliminate
product silos by aligning cross-platform integration frameworks.
- Drive
cross-sell enablement through standardized bundled offerings.
- Develop
integrated value propositions tailored to Large Enterprise, SME, and
Public Sector needs.
- Monitor
solution attach rates and convergence performance metrics.
- Strengthen
internal alignment to ensure seamless integration between commercial and
technical domains.
Industry-Aligned Solution Development
- Translate
vertical industry requirements into sector-ready solution architectures.
- Design
compliance-aligned solution frameworks for Government, BFSI, Health,
Manufacturing, and Transport.
- Partner
with Sales to incorporate industry insights into solution design.
- Develop
sector reference use cases and case studies.
- Align
ecosystem partnerships to industry-specific requirements.
- Monitor
vertical performance and refine solution positioning accordingly.
Commercial Viability & Lifecycle Governance
- Validate
financial viability of enterprise solutions in partnership with Commercial
Excellence and Finance.
- Define
pricing frameworks and margin expectations for new solution launches.
- Govern
go-to-market readiness reviews prior to commercial launch.
- Monitor
solution revenue contribution and profitability performance.
- Ensure
clear ownership of roadmap evolution and enhancement prioritization.
- Embed
structured launch, scale, and retirement processes within portfolio
governance.
Solution Standardization & Reusability
- Reduce
bespoke solution dependency by building modular and reusable components.
- Develop
standardized templates for common enterprise and public sector use cases.
- Drive
replication of successful solution patterns across industries and
segments.
- Monitor
percentage of standardized versus customized solutions delivered.
- Improve
implementation efficiency through documented solution playbooks.
- Enhance
scalability by embedding automation and integration-ready components.
Technical Architecture & Cross-Functional Alignment
- Partner
with Technology (TES) to ensure solution feasibility, scalability, and
roadmap alignment.
- Validate
integration requirements across platforms, APIs, and infrastructure
layers.
- Ensure
solution readiness aligns with capacity planning and network evolution.
- Coordinate
with Systems Integration for complex multi-vendor solution alignment.
- Provide
technical advisory support during strategic bid pursuits.
- Maintain
structured documentation of enterprise solution architectures.
Innovation & Emerging Technology Integration
- Embed
AI, automation, analytics, and emerging technologies into enterprise
solution roadmap.
- Identify
new digital infrastructure opportunities aligned to market evolution.
- Collaborate
with ecosystem partners and hyperscalers to enhance solution depth.
- Monitor
competitive innovation trends across ICT and digital markets.
- Drive
experimentation pilots for next-generation enterprise propositions.
- Ensure
Safaricom’s enterprise portfolio remains future-ready and differentiated.
Leadership & Talent Development
- Coach,
mentor, and empower the leadership team to drive strategic excellence,
collaboration, and disruptive thinking.
- Drive
diversity, inclusion, and leadership bench strength, ensuring succession
readiness for pivotal roles within the function.
- Build
critical capabilities through targeted hiring and continuous learning
programs.
- Institutionalize
a functional Academy – develop playbooks, methodologies, and training for
execution, and digital-first innovation models.
- Embed
OKRs and a performance-driven culture, aligning incentives to strategic
impact, and innovation.
- Champion
cross-functional collaboration across Safaricom to ensure integrated
delivery of products.
- Lead
change management for major shifts (new operating models, and innovation
platforms) with clear narratives, stakeholder engagement, and adoption
tracking.
- Foster
a culture of agility and experimentation, encouraging teams to pilot
emerging technologies, new business models, and disruptive solutions.
- Model
ethical leadership and values, reinforcing integrity, transparency, and
responsible innovation in all strategic decisions.
- Ensure
governance and compliance in all initiatives, safeguarding organizational
reputation and stakeholder trust.
- Champion
adoption of emerging technologies (AI, IoT, cloud, blockchain) to enable
disruptive innovation and digital transformation.
Qualifications
Must have technical / professional qualifications:
- Bachelor’s
degree in Business, Economics Telecommunications, Computer Science,
Information Technology, Business Information Systems, or a related
technical field from a recognized institution
- Master’s
degree in Business Administration (MBA), Technology Management, Digital
Transformation, Strategy, or a related discipline is an added advantage
- Minimum
of 10–12 years’ progressive experience in enterprise solution design, ICT
product management, solution architecture, digital platforms, or
technology consulting within telecommunications, ICT, cloud, or fintech
environments
- Demonstrated
experience designing and managing converged enterprise solutions spanning
connectivity, cloud, , IoT, , and digital platforms
- Strong
understanding of enterprise ICT architectures, API ecosystems,
cloud-native frameworks, DevSecOps principles, and systems integration models
- Proven
experience translating industry vertical requirements into scalable,
commercially viable solution architectures
- Demonstrated
experience working in matrixed environments collaborating with Sales,
Technology, Finance, Risk, and Operations functions
- Experience
in product lifecycle management, including solution launch governance,
roadmap planning, and retirement processes
- Certification
in cloud technologies (e.g., AWS, Azure, Google Cloud), enterprise
architecture (e.g., TOGAF), or cybersecurity frameworks will be an added
advantage
- Certification
in project or program management such as PMP, PRINCE2, or equivalent is
preferred
- Strong
commercial acumen with demonstrated ability to assess solution
profitability, pricing frameworks, and margin impact
- Experience
partnering with hyperscalers, OEMs, system integrators, and technology
ecosystem partners
- Strong
analytical capability with proficiency in solution modeling tools,
enterprise reporting platforms, and portfolio performance dashboards
- Demonstrated
commitment to innovation, responsible technology deployment, and adherence
to Safaricom’s Code of Conduct and regulatory standards
iOS Developer
Nairobi, Kenya
Job Description
Reporting to the Software Engineering Lead – Apps, the
position holder will be required to develop and publish enterprise mobile
applications in iOS. They will collaborate with internal teams to develop
functional mobile applications while working in a fast-paced environment,
keeping up to date with new concepts and best practices for developing mobile
applications, adopting Agile in DevOps and, team delivery.
Category Sourcing Specialist- Technology Networks
Safaricom Care Centre, Kenya
Job Description
Reporting to the Supply Chain Technology Lead, the role
holder will be responsible for driving successful business outcomes through the
application of Category and Contract management. The role holder will develop
and implement sourcing strategies and collaborate with internal and external
partners to drive efficiency, support implementation of future fit technology,
build resilience in our Supply chain and ultimately deliver incremental value
to Safaricom and her customers.