Internship | Job Vacancies at Safaricom PLC

Software Development Engineer in Test (SDET) at Safaricom PLC

Software Development Engineer in Test (SDET)

Kenya

Job Description

We are seeking a highly skilled Software Development Engineer in Test (SDET) to take on a pivotal role in ensuring the quality of our products. Reporting to the Lead SDET this individual will be a technical leader, responsible for driving test strategy, automation, and performance engineering. The ideal candidate will have a strong background in software development, testing, and a proven ability to influence and mentor others.

Responsibilities:

• Health and Safety
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Independently own the entire test lifecycle for complex projects, including test planning, design, execution, and analysis.
• Develop and implement advanced test automation frameworks and tools.
• Lead performance testing initiatives, identifying performance bottlenecks and recommending optimizations.
• Drive the adoption of DevSecOps practices and optimize CI/CD pipelines for zero-touch deployment.
• Conduct in-depth security testing and analysis to identify vulnerabilities and mitigate risks.
• Leverage AI and machine learning to enhance test efficiency and effectiveness.
• Build and maintain comprehensive test analytics to measure and improve product quality.
• Collaborate with cross-functional teams to influence product design and development.
• Mentor and coach junior SDET team members.
• Contribute to the development and implementation of quality engineering best practices.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Extensive experience in software testing and quality assurance.
• Strong programming skills in multiple languages (e.g., Python, Java, C#).
• Expertise in test automation frameworks and tools.
• Deep understanding of performance testing concepts and tools.
• Proven experience with CI/CD pipelines and DevOps practices.
• Strong knowledge of security testing methodologies and tools.
• Ability to analyze complex systems and identify potential issues.
• Excellent communication and interpersonal skills.
• Strong leadership and influencing skills.
• ISTQB certification (preferred)

How to apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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Head of Department – Customer Marketing

Kenya

Job Description

The Customer Marketing function is tasked with driving customer engagement to ensure best in class touchpoint experience. It also plays a key role in developing and executing the commercial strategy, working closely with the Commercial Business Units and The Sales Organization.

At Safaricom, we’re passionate about transforming lives. As a dynamic community, it’s our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate and aim to be a digital-first, insights-led organisation that enables platforms and ecosystem partnerships. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive and make a real difference.

What we’re looking for
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
 

Reporting to the Chief Channels Officer the role holder will Lead and oversee the development and implementation of Channel Marketing Plans, based upon market analysis, strategic priorities, and commercial Mission. He/she will be responsible to track and measure channel marketing activities and identify improvement opportunities to ensure ROI is maximized and sales opportunities are amplified. In addition, the role holder Will also  be responsible for driving deeper internal and external partner relationships to unlock channel opportunities through effective, innovative, and tailored channel marketing strategies.

The role holder will be responsible for driving, developing, and implementing marketing strategies that target specific channels to promote services or products. This role includes creating marketing plans, staying up to date with the latest digital trends, and coordinating campaigns within the Brand marketing team.

Responsibilities

• Develop the Channel Marketing Vision and Strategy based on channel, competitor, and market insight. Set the Channel Marketing agenda.
• Lead and oversee the development and implementation of the Channel Marketing Plans and to provide vendor & customer insight and feedback to shape UK&I strategy.
• Align internal channel marketing support to sales, product, and technical teams to support strategic priorities and growth opportunities.
• Deliver Customer centric planning to drive longer term strategies and block competitors.
• Develop deeper & more frequent engagement with channel partners to uncover opportunities to maximise sales and channel engagement with channel partners.
• Execute integrated, multi-channel marketing campaigns that offer the right products and propositions to the right customers through the right channel at the right time.
• Lead shopper marketing initiatives including providing actionable insights to drive business strategy
• Ensure that the Channel Marketing team have a cohesive six-month marketing plan and a promotional calendar in place for each strategic account.
• Lead and share best practice within the Channel Marketing team.
• Align with internal stakeholders to set priorities for the quarter and ensure timely sharing of information. Track activity, deliver appropriate reporting, ROI analysis and raise the visibility of the channel marketing plans internally Health and Safety
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• • All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions

Qualifications

• Degree in a Business-related field
• Minimum of 12 years’ experience in a senior sales, marketing, or customer management role, where product quality and market management are paramount considerations
• Member (MCIM) Chartered Institute of Marketing 
• Leadership skills and experience
• Experience in managing and developing teams
• Strong awareness if market trends, competitive impacts and market opportunities
• Ability to manage multiple projects in a fast-paced, deadline-driven environment 
• Demonstratable experience in Marketing, including knowledge of Marketing strategies, Channels and Branding 
• Experience in managing ATL, BTL and through the line campaigns 
• Experience leveraging data and trends to generate insights and transforming them into marketing innovation
• Deep understanding of total commercial spend, experience managing large marketing budget and media investment decisions 
• Experience leading marketing communication & execution projects 
• Experience in Sales Distribution will be of an added advantage 
• Ability to influence and lead others, including those outside of the Marketing function 
• Demonstrate critical thinking by analyzing data and synthesizing learning into insights and action to drive innovation in media mix decisions and strong business results. 
• Action-oriented with the ability to think and react quickly to changing circumstances ·
• Strong sense of urgency, even when managing initiatives with long lead times, adaptability, and flexibility to meet changing priorities and adjust to different management styles

How to apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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Research Executive – Consumer Research

Nairobi, Kenya

Job Description

Reporting to the Senior Manager – Market Research and Customer Insights, the position holder will play a critical role in conducting research that will impact the strategic direction of Safaricom PLC by delivering actionable insights and data-driven recommendations. This position is pivotal in understanding market trends, consumer behavior, and competitive dynamics to inform business decisions and enhance the company’s market position within the technology industry. The Research Executive will be responsible for conducting comprehensive research, analyzing data, and providing insightful reports that support product development, consumer understanding, communication testing and marketing strategies.

Responsibilities

Key accountabilities & responsibilities 

• Deliver insights that are fit for purpose within the consumer segments 
• Deliver insights that are strategic and that fit with the long term marketing strategies of the company
• Identify opportunities for growth within the assigned segments
• Embed and drive the understanding of consumer motivation and identification of opportunities that will unlock growth for the business
• Size market opportunities
• Champion and drive world class consumer understanding and insights that will drive growth using a variety of best practice and processes
• Putting the consumers at the heart of everything, actively inspire and influence Research and product teams to ensure they ingrain consumer feedback/insights in the brand/product strategy and marketing activities to maximize effectiveness and profitability
• Drive customer centric culture both with internal and external customers
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.

Qualifications

• Degree from a recognized university preferably Statistics or Data science 
• 3-5 years’ experience in a research role
• Conversant with Telecommunication/Technology data products 
• Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills
• Proactive, confident, energetic and able to work under pressure with a positive attitude and good organization skills;
• Excellent interpersonal and decision making skills.
• Understanding and Knowledge of how machine learning and artificial intelligence can be applied in Market Research
• Proficiency in analyzing data from social media platforms to gauge consumer sentiment and engagement.
• Ability to use advanced Excel functions, such as VLOOKUP, pivot tables, and macros, to manipulate and analyze data efficiently
• Exposure and Understanding of Digital Qualitative
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills
• Ability to interpret complex data and present findings in a clear and concise manner
• Knowledge of market research methodologies and techniques
• Strong organizational and project management skills
• Ability to work independently and as part of a team

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M-Pesa Africa Principal Internal Auditor at Safaricom PLC

M-Pesa Africa Principal Internal Auditor

Kenya (Hybrid)

Job Description

We are Africa’s largest fintech providing financial services to more than 60 million customers and 5 million businesses, with transactions of over $1.2 billion a day across 8 countries. Driven by a strong passion in innovation, we provide Africa’s leading super app, the M-PESA Super App, pioneering a digital financial ecosystem that empowers customers and businesses to send and receive money and payments across the world, enables them with access to affordable credit and savings propositions, and provides them with best-in-class solutions to easily grow their wealth and businesses. United in our purpose to Transform Lives, we are determined and energetic in exploring and delivering solutions that consistently address our customers’ needs as we believe that we can only succeed if our customers and the community around us are succeeding.

About the role:

Reporting to the Senior Manager – Internal Audit, the position holder will drive improvement in the internal control environment by providing proactive recommendations on control issues. Perform business risk analysis by reviewing business processes, prioritizing the risks identified and developing an audit plan for manager review. Execution of specific audit assignments according to the audit plan.

Responsibilities

•  Participation in the overall development and delivery of the audit plan.
•  Lead, plan, execute and communicate results of audit assignments as per the audit plan.
•  Manage assignment level quality requirements in all audit work in conformance to Internal policies, auditing standards and procedures for consistent quality audit results.
•  Provide advisory support management on designing, implementing, and enhancing business controls.
•  Provide independent assurance in strategic projects and proactively recommend controls to mitigate risks.
•  Follow up audit recommendations and validate the implementation of the closure actions.
•  Provide support to Risk Management processes to ensure that business key risks are adequately assessed, mitigated and the assurance map appropriately updated.
•  Provide automation of audit testing support for business controls.
•  Provide timely and relevant reports on audit outcomes to support management and the Board on risk assurance and mitigation decisions.
•  Keep abreast with the latest technology trends and provide input to mitigate emerging threats.

Core competencies, knowledge, and experience

•  Business Competencies
•  Working With Others.
•  Consciously takes steps to make the most of every conversation/interaction.
•  Identifies people’s needs, interests and motives to be able to influence the decisions they make.
•  Communicates simply to excite and engage people.
•  Pro-actively adapts own style and approach to build rapport, and work with others more effectively.
•  Builds and maintains strong relationships and networks.

Operational Excellence

•  Targets effort and resources on high-value, high impact activity.
•  Focuses on achieving maximum performance and driving continuous improvement.
•  Thinks about processes and problems cross-functionally and end-to-end.
•  Uses knowledge of products, technology, process, systems and policy to solve problems. 

Creativity and Innovation

•  Finds creative ways to exploit opportunities and solve problems.
•  Takes risks and pushes what is possible.
•  Experiments with unorthodox approaches.

Business Know-how

•  Uses data and research to make decisions that are competitively and financially robust.
•  Balances current and future needs.
•  Thinks and acts like an owner of the business.
•  Acts in line with legal, regulatory, professional and ethical standards.

Working With Change

•  Responds flexibly to changing situations.
•  Manages the business and people aspects of change to drive performance.

Project and Programme Management

•  Defines scope and deliverables in terms of time, cost, quality and business benefit.
•  Schedules activity and identifies resource needs, dependencies and synergies.
•  Evaluates progress, mitigates risks and addresses issues.

Functional Competencies

Audit

This competence describes the ability to objectively evaluate critical business processes and projects to ensure compliance, mitigate risk and drive improvement by implementing and testing process controls and governance.

Qualifications

•  Upper second degree in a Technical or Business field from a recognized University.
•  Fully qualified accountant – CPA (K) or equivalent and /or Holder of Certified Information Systems Auditor (CISA) or equivalent.
•  6-8 years working experience in external audit specializing in Business processes and/or information systems assurance from a reputable audit firm or extensive experience within an internal audit function.
•  Strong interpersonal skills and ability to communicate with all levels of management as well as engage with diverse stakeholders in multiple functions and or markets.
•  Excellent reporting (oral and written) skills.
•  Proven ability to lead audits and manage an audit team.
•  Proven ability to self-start and effectively manage their own workload to deliver a series of assignments.
•  Experience of using data analytics tools to support Computer Assisted Audit Techniques (e.g. ACL or Windows Idea).

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Driver – Network Assurance at Safaricom PLC

Driver – Network Assurance

Reporting to the Manager, Network Assurance the Driver, Network Assurance will provide transport services and related duties to the Business Assurance Department.

Responsibilities

Key accountabilities and decision ownership:

• Health and Safety
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Network Measurements execution

• Execute drive tests schedules.
• Check and report on drive test airtime consumption.
• Transferring departmental staff from one point to another on official duties.
• Ensuring that the company vehicles are in perfect condition, doing the normal routine vehicle check up every morning. Checking if they are due for service.
• Reporting/follow up on any breakdown.
• Responsible for Dropping /Picking the assigned vehicles to & from the Garage (Designated dealer e.g. CMC/Toyota.

Core competencies, knowledge and experience:

Customer Obsession

• Understand that every measurement reflects the customer s experience.
• Prioritize areas with known customer complaints or strategic importance.
• Follow measurement routes as planned.
• Follow local regulations and company safety protocols.

Purpose

• Understand that the ultimate goal is to improve customer experience through reliable network performance.
• Ensure equipment is well kept at all times.
• Focus on collecting high-quality, actionable data not just completing the route.
• Visualize how customers experience the network in the areas you test.

Innovation

• Explore ways to improve data accuracy or reduce testing time.
• Find smart workarounds for challenges like traffic, inaccessible areas, or equipment issues.
• Learn basic troubleshooting for equipment and software to minimize delays.

Collaboration

• Report challenges or anomalies clearly and promptly.
• Align your daily tasks with team goals and priorities.
• Treat colleagues, stakeholders, and the public with courtesy and respect.
• Respond quickly to requests or changes in plans.

Qualifications

Must have technical / professional qualifications:

• At least 5 years working experience as a driver in Corporate or Public entity.
• O’ Level education.
• Valid driving license.
• Basic mechanics course.
• Experience with Microsoft tools: Outlook, Word, Excel etc.
• Languages: English.

How to apply 

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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Research Manager at Safaricom

Research Manager

Workplace: Kenya

Job Description

At Safaricom, the Market Research and Customer Insights (& Foresights) Department plays a pivotal role in understanding customers and shaping the future of the business. The team transforms data and human stories into powerful insights that guide strategy, innovation, and brand growth across the company.

Their mission is to ensure every decision starts with the customer—uncovering what drives people, anticipating emerging trends, and providing foresight that keeps Safaricom and M-PESA ahead of change. Joining this team means being part of a dynamic group that combines curiosity, analytical thinking, and creativity to inspire customer-led innovation and impact millions of lives across Africa.

At Safaricom, transformation is driven by the human spirit combined with the power of technology. The company fosters a culture of collaboration, innovation, and inclusivity, guided by its ambition to be a digital-first, insights-led organization that fuels platforms and ecosystem partnerships.

What We’re Looking For

In line with current business needs, Safaricom is seeking a Research Manager who meets the following criteria. Reporting to the Senior Research Manager, the role will be responsible for providing reliable data and analysis that form the foundation for market and customer insights.

The successful candidate will monitor market trends and competitor activity to ensure the business remains informed and proactive. They will also translate complex data into clear, concise summaries that support strategic decision-making and drive business actions.

Key Responsibilities

• End-to-End Research Project Management: Design, execute, and manage quantitative and qualitative research projects from brief to presentation.
• Uncover Customer & Market Needs: Investigate customer satisfaction, brand perceptions, innovation suitability, and market sizing for key segments.
• Monitor and Track Competition: Conduct competitive intelligence analysis on pricing, product launches, marketing campaigns, and network performance.
• Support Innovation and Product Development: Collaborate with innovation and product teams to test concepts, features, and pricing using HCD (User Experience Research) techniques.
• Analyse and Synthesize Data: Review research outputs, market reports, and trends to identify key insights.
• Create Compelling Stories: Develop clear, visually engaging reports and presentations with actionable recommendations.
• Vendor Management: Brief and manage external research agencies to ensure high-quality, timely, and cost-effective delivery.

Other Responsibilities

• Proficiency in designing surveys, discussion guides, and executing qualitative and quantitative research techniques.
• Ability to analyse data sets, identify trends, and communicate insights effectively.
• Competence with tools such as SPSS, Excel, and Power BI.
• Awareness of AI and Machine Learning for predictive analysis.
• Understanding of API integrations to connect data sources for a single customer view.
• Experience with Agile and DIY digital research platforms.
• Strong project management skills to handle multiple projects efficiently.
• Commercial acumen connecting research insights to business outcomes such as revenue, retention, and market share.
• Genuine curiosity about technology and telecom trends.
• Focused on understanding and addressing the business questions of internal stakeholders.
• Commitment to upholding integrity, accountability, and company safety policies.

Qualifications

• Bachelor’s Degree in Data Science, Statistics, Economics, or a related field from a recognized institution.
• Minimum of 6 years’ experience in market research or M&E, with proven hands-on experience in research methods.
• Strong analytical, storytelling, critical thinking, and problem-solving skills.
• A self-starter with a collaborative mindset and excellent teamwork skills.

How to Apply

If you meet the qualifications and are ready to take on this challenge, update your candidate profile on Safaricom’s recruitment portal and click the Apply button. Ensure your resume is attached when submitting your application.

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Principal Officer, Fraud Detection and Analytics at Safaricom PLC

Principal Officer, Fraud Detection and Analytics

Safaricom House, Kenya

Job Description

Reporting to the Chapter Lead, Fraud Detection and Analytics, the role holder will be responsible for providing support on Fraud Detection and Prevention initiatives through proactive and accurate analytics, process reviews to prevent and detect fraud while driving improved customer experience.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• Adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Risk Analysis and Audit

• Practice and collaborate on Risk assessments for products and services with internal stakeholders. 
• Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas
• As part of Corporate Security Assurance group, define fraud risk thresholds to govern fraud control performance for products
• Build and relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud. 

Forensic Reviews and Investigation

• Execution of Forensic reviews across Business risk areas.
• Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development. 

Data Analytics and Mining

• Work closely with Data Science teams towards delivery of short to medium term development  of fraud analytics models to address prevention of fraud in GSM, MPESA and new product areas.
• Provide insights on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
• Develop insights on current and emerging customer fraud trends and fraud risk areas into actionable use cases
• Leverage fully on AI/ML for all Fraud rules to deliver consistent high quality controls
• Create fraud solution use cases and detailed product roadmap documents to articulate desired
• features and functionalities of the desired Fraud architecture and functionalities.
• Track and analyze frontline metrics for Demand
• Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
• Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

• Define risk based automation and reporting requirements for monitoring of fraud solutions KPIs for all products and services. 
• Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough  Financial Services Industry innovation
• Develop and maintain integrated reports within the function to capture well defined performance metrics for rules, AI models and Demand Management. 
• Work closely with other business stakeholders on reporting unification for Corp Security Demand
• Develop insights from 24-7 monitoring to drive use cases for automation and controls refresh.

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution. 

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace. 

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency. 

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity. 

Qualifications

• Relevant Degree in Business, Engineering or IT Undergraduate Degree or relevant field along with professional qualifications. 
• Professional certification in Fraud Examination, Auditing, IT Security, Accounting.
• Understanding of Agile Methodology.
• At least 5 years experience in a Telco environment
• At least 5 years in data analytics environment generating business insights by running long lead, realtime and ad-hoc analysis and have proven experience in a telecoms environment. 
• Highly developed interpersonal and communication skills.
• Ability to manage and coordinate multiple projects simultaneously with strict deadlines to deliver on commitments
• Highly developed interpersonal and communication skills.
• Possess high professional and ethical standards. 

How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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Senior Officer, Fraud Strategy and Analytics at Safaricom PLC

Senior Officer, Fraud Strategy and Analytics

Safaricom House-HQ, Kenya

Job Description

Reporting to the Chapter Lead, Fraud Strategy and Analytics, the Senior Officer – Fraud Strategy and Analytics will be responsible for providing support on Fraud prevention initiatives through building and maintaining fraud systems, tools, and automation. The role holder will undertake this through design and development of customer centric anti-fraud solutions to prevent and detect fraud and while driving improved customer experience.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.

Fraud Detection

• Develop and correlate insights on current and emerging fraud trends and derive critical information to aid in decision making and performance benchmarks for fraud controls.
• Support in the development and optimization of fraud rules and models in response to current and emerging fraud trends.
• Support integration and optimization of fraud automations with business systems, and required data feeds aimed at improving detection ability and control environment.
• Setup of tracking mechanisms to monitor fraud KPIs and conduct deep dives geared towards success of the fraud initiatives within strict timelines.
• Collaborate with the various squads towards implementing short to medium term fraud controls
• Active participation in fraud reviews and other fraud monitoring initiatives.

Risk Analysis and Audit

• Practice and collaborate on Risk assessments for products and services with internal stakeholders.
• Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas.
• Build and maintain relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud.

Forensic Reviews and Investigation

• Execution of Forensic reviews across Business risk areas.
• Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development.

Data Analytics and Mining

• Work closely with Data Science teams towards delivery of short to medium term development  of fraud analytics models to address prevention of fraud in GSM, MPESA and new product areas.
• Provide insights on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
• Develop insights on current and emerging customer fraud trends and fraud risk areas into actionable use cases.
• Active participation in all fraud monitoring activities.
• Create fraud solution use cases and detailed product roadmap documents to articulate desired features and functionalities of the desired Fraud architecture and functionalities.
• Track and analyze frontline metrics for Demand.
• Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
• Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

• Define risk based automation and reporting requirements for monitoring of fraud solutions KPIs for all products and services.
• Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough  Financial Services Industry innovation.
• Develop and maintain integrated reports within  the function to capture well defined performance metrics for rules, AI models and Demand Management.
• Work closely with other business stakeholders on reporting unification for Corp Security Demand
• Develop insights from 24-7 monitoring to drive use cases for automation and controls refresh.

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• Relevant degree in Business, Engineering or IT Undergraduate Degree or relevant field along with professional qualifications.
• Professional certification in AI, Data Science, Fraud Examination, Auditing, IT Security.
• Competencies in software development/ data extraction technologies and platforms e.g. {C#, Java, Python, C, C++, Objective C, Flutter, Oracle, MySql, Sql Server,Nosql Databases,Virtualization Using Docker, Linux and Windows Administration, ETL,  Soap/Restful Web Services, USSD, SMPP, Cloud Computing using AWS/Azure}.
• Understanding of Agile Methodology, Machine learning, Bot development, Penetration Testing, QA, Project Management, Micro services, SANs security compliance, and Technical documentation.
• At least 3 years as a software engineer/developer or data science experience.
• Proficiency in data analysis and trend profiling using big data technologies such as Apache Hadoop,Apache spark, or Power BI.
• Ability to work in complex environments and multiple projects simultaneously with strict deadlines to deliver on commitments.
• Highly developed interpersonal and communication skills.
• Possess high professional and ethical standards.

How to Apply. 

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

Read More & Apply

M-PESA MiniApps Development Engineer at Safaricom PLC

Brief Description

Reporting to Development Lead Fintech, the M-PESA MiniApps Development Engineer will be responsible for designing, developing, and maintaining mini-applications within the M-PESA ecosystem. The role focuses on enabling internal and third-party integrations, building customer-centric experiences on the M-PESA Super App, and ensuring scalable, secure, and reliable mini-app solutions that drive merchant, consumer, and ecosystem growth.

Key Responsibilities

• MiniApp Development
• Design, develop, and maintain mini-applications on the M-PESA Super App platform using modern frameworks (e.g., React, Vue, Flutter).
• Implement APIs and SDKs for seamless integration with M-PESA Core Services (payments, authentication, wallet, and merchant services).
• Integration & Ecosystem Enablement
• Work closely with internal and external developers, startups, and merchants to onboard and integrate their services into the MiniApps platform.
• Ensure API contracts, sandbox environments, and developer tools are well-documented and easy to use.
• Security & Compliance
• Apply secure coding practices aligned to Cybersecurity baselines standard and regulations.
• Implement tokenization, secure session handling, and strong identity verification (OAuth2/JWT).
• Performance & Reliability
• Optimize mini-apps for performance, offline capabilities, and minimal data usage.
• Ensure resilience, observability, and scalability across multiple user journeys.
• Collaboration & Continuous Improvement
• Partner with Product Owners, Designers, Architects, and QA to deliver high-quality features.
• Contribute to internal developer platforms and tooling to improve the speed and consistency of MiniApps delivery.
• Participate in code reviews, CI/CD pipelines, and Agile ceremonies.

Qualifications & Experience

• Bachelor’s degree in computer science, Software Engineering, or related field (or equivalent experience).
• 3+ years of experience in mobile/web application development with modern frameworks (React, Vue, Angular, Flutter, React Native).
• Handson experience in development of native mobile apps on Android and iOS operating systems using kotlin and swift programming languages
• Strong experience with RESTful and GraphQL APIs, API Gateways, and secure integrations.
• Solid understanding of OAuth2, JWT, and token-based authentication.
• Hands-on experience with payments, fintech, or e-commerce applications is highly desirable.
• Familiarity with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI) and containerized environments (Docker, Kubernetes/OpenShift).
• Strong problem-solving skills, debugging, and performance optimization experience.
• Experience building super-app mini-programs (e.g., WeChat Mini Programs, Alipay MiniApps).
• Knowledge of cloud-native architectures and microservices.
• Familiarity with SDK development for third-party integration.
• Exposure to design systems and UI/UX best practices.

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Senior Manager – CVM Operations Lead at Safaricom PLC

Senior Manager – CVM Operations Lead

Location: Kenya

Job Description
Reporting to Tribe Lead – Base Growth, the position holder will lead in building and executing Safaricom’s Product strategic pillars, focusing on the creation and delivery of products and services — with a strong emphasis on Financial Services products — aimed at customer onboarding, growth, and retention.

The role holder will provide product ownership, leadership, and coaching to a multi-skilled delivery squad, and serve as the lead Project Manager for core platform developments, enhancements, and services.

This position also involves management of BTL 121 campaigns, campaign platforms, and campaign execution. The successful candidate will create and support products and services that defend Customer Market Share, grow Traffic & Revenue Market Share, Product ADOU, Product COAT, ARPU, and Usage per customer.

They will be expected to achieve 100% CVM penetration for both inbound and outbound CVM, embed the CVM craft across the organization, and deliver Artificial Intelligence in all customer interactions. The role will also oversee the delivery of all CVM & DCVM platforms and the CVM capability roadmap.

Responsibilities

• Define strategy and marketing technology roadmap within the Consumer Business team
• Ensure timely and cost-effective delivery and enhancement of core platforms and customer value management platforms
• Define and manage the product backlog, product delivery sprints, squad resources, and sprint tasks
• Prioritize and lead the squad to deliver backlog scope, ensuring alignment with business priorities and expected outcomes
• Drive adherence to agile methodologies and squad ceremonies
• Prepare product reports and lead sprint retrospectives and reviews to assess actual market take-up versus business case expectations
• Manage stakeholders across internal functions to ensure delivery of departmental objectives within SLA
• Oversee CVM campaign management, ensuring adherence to contact policy, weekly campaign development, seamless execution, and tracking
• Manage CVM suppliers, assess performance, handle revenue share with partners, and ensure timely vendor payments
• Execute, track, and evaluate campaigns, providing feedback and collaborating with internal CVM representatives across units

Qualifications

• Degree in Computer Science, IT, Engineering, Business IT, or Project Management discipline
• Minimum 10 years of hands-on experience in product management, technical delivery, or marketing-tech management in a competitive commercial environment, with at least 4 years in senior management
• Strong customer focus with proven experience in launching products and achieving product revenue targets
• Demonstrated experience in managing and developing teams
• Strong awareness of market trends, competitive impacts, and market opportunities
• Achievement-oriented, innovative, and creative

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Projects Management Officer – Fixed Term Contract at Safaricom PLC

Job Description

Reporting to the Senior Manager, Foundations Finance, the position holder is responsible for planning and overseeing both construction and supplies projects within Safaricom & Mpesa Foundations, from the initial ideation through to completion of all Foundations’ construction and non-construction projects and managing the work of contracted Project Management Consultants. The role holder will also lead and oversee projects and will work closely with Engineers and Architects of contracted Project Management consultants to develop a plan, create a project time frame, distribute resources, and ensure timely completion of projects.

This role is 2 years fixed term contract.

Key Responsibilities

Health and Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Other Responsibilities

• Scope and cost projects for submission to the Board for funding consideration.
• Review the work and processes of project management consultants to ensure smooth delivery of high-quality projects.
• Monitor implementation of all projects to ensure value for money in all construction projects.
• Monitor implementation of all projects to ensure delivery of quality projects.
• Lead projects assessment visits with consultants to scope projects.
• Review and interpret projects design reports, Bills of Quantities and Tender Evaluation reports submitted by projects Management. Consultants from time to time to ensure transparency, fairness, completeness, and compliance to set guidelines and policies.
• Lead in procurement of Project Management Consultancy services in liaison with Supply chain Management Team.
• Monitor and ensure professionals are engaged in managing implementation of Foundations projects.
• Explore innovation in implementation of projects to optimize on resources without compromising on projects quality.
• Guide project teams and committees in approval of projects and manage project teams in the implementation of both large- and small-scale initiatives such as Pamoja, regional Projects, Ndoto Zetu and ensuring all approved project are implemented within the set timelines.
• Guide the Teams on costing of projects under the various initiatives to ensure consistency in costing and scope.
• Design a matrix for allocation of projects for implementation to the different project management consultants equitably.
• Ensure all Foundations projects are inspected, and valid documentation for inspections done maintained.
• Track timelines for projects and ensure valid contract documents, bonds and insurances are in place for all projects.
• Review contractors’ valuations for all projects before sharing the same for processing by Finance Team and explore automation of payment requests.
• Monitor implementation of all projects to ensure adherence to timelines.
• Manage an automated grant management system that will ensure timely, efficient, and effective grant management, disbursements, monitoring, reporting, and commissioning of the portfolio of projects.
• Maintain a projects database for tracking all active and completed projects and prepare various project reports as may be required.

Stakeholders Engagement

• Be the Foundations’ contact regarding projects.
• Ensure adequate engagement of all projects’ stakeholders before, during and after projects implementation.
• Coordinate projects review meetings with Project Management Consultants and Foundation projects implementers and other stakeholders including beneficiaries virtually and on-site.
• Lead in coordinating projects visits by internal and external Teams /stakeholders and Liaise with Monitoring & Evaluation Team in coordinating monitoring & Evaluation visits for ongoing and completed projects.
• Participate in and ensure site handover meetings for all construction projects are done.

ISO 26000

• Monitor and ensure adherence to ISO 26000 guidelines by project Management consultants and support ISO26000 internal and external audits.
• Make recommendations for amendments to the ISO procedures based on changes within the Foundation and/or its working methodologies.

Audits and Risk Management

• Identify, based on reporting, projects/contractors that should be recommended for internal audit.
• Support Foundations’ statutory audits and legal compliance audits from time-to-time
• Ensure compliance to regulatory and statutory requirements.
• Ensure adherence to laws relating to construction projects by contractors and consultants including but not limited to BORAQs, NCA laws etc

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• A Bachelor’s degree in architecture, Civil Engineering, Mechanical Engineering, Electrical Engineering, or Building Services Engineering from a recognized institution.
• Professional certifications:
• Project Management Professional (PMP®) or PRINCE2.
• Professional Engineer with a recognized engineering professional body (EBK or equivalent).
• Membership in relevant professional institutions (e.g., Institution of Engineers of Kenya).
• Minimum of 7 years of progressive work experience in infrastructure and project management, including proven experience in design, supervision, contract management, and delivery of a diverse portfolio of construction projects on time and within budget.
• Strong knowledge of international and local construction codes (Eurocodes, BS, ACI, ASTM, Kenya Building Code).
• Knowledge of sustainability practices and ISO standards in construction and project management.
• Excellent leadership, communication, and stakeholder management skills.

Preferred Skills & Competencies

Software Proficiency

• Design & Engineering Software: Proficiency in industry-relevant design and engineering software, such as:
• Architectural Design & BIM: Revit, ArchiCAD, AutoCAD Architecture, SketchUp Pro, Rhino.
• Civil & Structural Engineering: AutoCAD, Civil 3D, Tekla Structures, STAAD.Pro, ETABS, SAP2000.
• Building Services (MEP): Revit MEP, AutoCAD MEP, Dialux, Relux, MagiCAD.
• Project Management & Collaboration Tools: Proficiency with tools such as Primavera P6, MS Project, Asana, Trello, or BIM 360/Accruent.
• Data Analysis & Reporting: Hands-on experience with data analytics and visualization tools (e.g., Power BI, Tableau, or advanced MS Excel).

Strategic & Systems Experience

• A demonstrated ability to explore and integrate innovation in project implementation to optimize resources and quality.
• Experience in managing or implementing automated systems for grants, projects, or portfolio management.

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Anti-Money Laundering Analyst at Safaricom

Anti-Money Laundering Analyst

Kenya

Job Description

Reporting to the Chapter Lead, Money Laundering Reporting Office, the position holder has the responsibility to ensure adherence to the organization’s anti money laundering (AML), counter terrorist financing (CTF) and Counter Proliferation Financing controls. The person will also ensure that M-PESA services and any qualifying service are offered in compliance with provisions of the Proceeds of Crime & Anti-Money Laundering Act, 2009.

Responsibilities

Key accountabilities and decision ownership

•  Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
  Other Responsibilities
• Develop and maintain an effective monitoring and analytical function in regard to Safaricom products and services.
• Ensure that the subscriber network is compliant with applicable legislation governing subscriber registration.
• Ensure that agent, staff and supplier due diligence is in compliance with the AML Regulations
• Ensure the business has the appropriate level of controls to meet AML, CTF and CPF group policies as well as local and international regulatory AML requirements.
• Maintain a detailed knowledge of current AML regulations, legislation requirements, as well as future developments within the AML, CTF and CPF space and update Safaricom’s internal AML policies and procedures as appropriate.
• Develop and maintain effective customer onboarding due diligence program, watch list screening, transaction monitoring, training and suspicious activity reporting programs.
• Develop and correlate insights on current and emerging AML, CTF and CPF trends and derive critical information to aid in decision making and performance benchmarks for AML, CTF and CPF controls.
• Support in the development and optimization of AML, CTF and CPF rules and models in response to current and emerging fraud trends.
• Support integration and optimization of AML, CTF and CPF automations with business systems, and required data feeds aimed at improving detection ability and control environment.
• Collaborate with the various squads towards implementing short to medium term AML, CTF and CPF controls.
• Active participation in AML, CTF and CPF reviews and other AML, CTF and CPF monitoring initiatives.

Analysis and Audit

• Practice and collaborate on Risk assessments for products and services with internal stakeholders.
• Continuous assessment and evaluation of AML/CFT/CPF control suitability.
• Build and maintain relationships with internal and external stakeholders required for supporting execution of the tasks to manage AML/CFT/CPF risks.

Reviews and Investigation

• Customer onbaording, sanction screening, transaction monitoring reviews and invetigations to identify suspicious activities/transactions.
• Articulate required AML/CFT/CPF controls to be inbuilt in products and services.

Data Analytics

• Work closely with Data Science teams towards delivery of AML/CFT/CPF detection models.
• Provide insights on customer pain areas to address gaps in Product design, processes that impact customer experience.
• Develop insights on current and emerging AML/CFT/CPF trends and risk areas into actionable use cases.
• Active participation in all AML/CFT/CPF monitoring activities.
• Track and analyze frontline metrics for Demand
• Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

• Develop and maintain integrated reports within the function to capture well defined performance metrics for KYC reviews, AML/KYC alerts rules, AI models and Demand Management.
• Develop insights from KYC, Sanctions/PEP Screening and Transaction monitoring reviews to drive use cases for automation and controls refresh.

Training and Awareness

• Maintain an effective AML training program across the operational functions that deals with services and products that are in scope of applicable legislation and Safaricom services.

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

Must have technical / professional qualifications

• Relevant Degree in Business, Engineering or IT Undergraduate Degree or relevant field along with professional qualifications.
• Good knowledge of payment services and operations.
• Knowledge of money laundering techniques and regulations.
• Professional certification in AI, Data Science, AML/CFT/CPF Examination.
• Competencies in software development/ data extraction technologies and platforms e.g. {C#, Java, Python, C, C++, Objective C, Flutter, Oracle, MySql, Sql Server,Nosql Databases,Virtualization Using Docker, Linux and Windows Administration, ETL, Soap/Restful Web Services, USSD, SMPP, Cloud Computing using AWS/Azure}.
• Understanding of Agile Methodology, Machine learning, Bot development, Penetration Testing, QA, Project Management, Micro services, SANs security compliance, and Technical documentation.
• At least 3 years as a software engineer/developer or data science experience.
• Proficiency in data analysis and trend profiling using big data technologies such as Apache Hadoop,Apache spark, or Power BI.
• Ability to work in complex environments and multiple projects simultaneously with strict deadlines to deliver on commitments.
• Highly developed interpersonal and communication skills.
• Possess high professional and ethical standards.

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Senior Business Analyst at Safaricom Kenya

Key Responsibilities:

• Lead end-to-end business analysis activities by engaging stakeholders to elicit, validate, and document business needs, ensuring alignment with strategic objectives.
• Translate business requirements into high-impact solution designs, leveraging existing enterprise systems and identifying gaps where new solutions are needed, in line with architectural standards.
• Facilitate collaborative workshops with business, technical, and QA teams to co-create testable, traceable, and value-driven functional specifications.
• Drive consensus and clarity across cross-functional teams to ensure shared understanding of requirements, minimizing ambiguity and rework during delivery.
• Support vendor and solution evaluation processes, contributing to technical and functional assessments during procurement and implementation phases.
• Champion continuous improvement by identifying opportunities to optimize business processes, enhance system capabilities, and improve stakeholder engagement.
• Mentor junior analysts and contribute to best practices, ensuring consistency, quality, and innovation in business analysis deliverables.
• Develop and maintain comprehensive process documentation that accurately reflects how business systems support organizational objectives, ensuring clarity, traceability, and alignment with business requirements.
• Ensure IT systems and solutions are tightly aligned with business processes, facilitating stakeholder engagement in process reviews to:
• Minimize development costs for new applications and products,
• Enable rapid response to evolving business needs and regulatory changes,
• Enhance user and customer experience through improved quality assurance.
• Maintain proactive stakeholder communication, providing regular updates on progress, risks, and changes to ensure alignment and manage expectations.
• Ensure requirements are testable and measurable and collaborate with QA teams to define clear testing objectives and acceptance criteria.
• Review and validate test cases and UAT results, ensuring they accurately reflect business requirements and support successful solution delivery.

Qualifications

• Bachelor’s degree in computer science, Information Systems, Engineering, or a related business/technology field.
• Minimum 5 years of experience in gathering and documenting business requirements and translating them into technical specifications. 
• Experience in driving projects to completion on their own. 
• Strong understanding of enterprise architecture principles and their application in designing scalable, future-ready solutions.
• Experience in designing and integrating solutions within existing enterprise application landscapes (e.g., CRM, ERP, SCM).
• Proven ability to produce clear, testable requirements that support test-driven development and ensure traceability throughout the delivery lifecycle.
• Demonstrated experience working in cross-functional teams to deliver technology solutions that align with business strategy and enhance customer experience.

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Engineer – Enterprise Customer Support at Safaricom Kenya

Reporting to the Manager – Enterprise Premium Support the role holder will perform complex EBU 2nd Line technical support operations for Enterprise customers support escalations and liaise with vendors to offer permanent solutions to recurring problems.

Key Responsibilities:

• Handle Enterprise customers, support, partners and Safaricom special projects.
• Provide Level 2 technical support.
• Build tools to reduce occurrences of errors and improve customer experience.
• Perform root cause analysis for production errors.
• Permanently resolve recurring faults
• Come up with innovative ways to reduce demand.
• Investigate and resolve technical issues.
• Develop scripts to automate visualization.
• Research, review and recommend emerging technologies and innovative customer solutions and liaise with stakeholders for technology adoption to maximize service availability.
• Effectively liaise with subject matter experts-level 3 support players to diagnose, troubleshoot, and repair complex customer issues.
• Perform capacity monitoring and reporting on individual client circuits as well as network resources.
• Perform scheduled preventive maintenance for proactive support for global customers.
• Perform root cause analysis on issues to avoid recurrence.
• Escalate and follow up issues with relevant backend teams.
• Effectively communicate ticket status, service outages and escalate as per established customer support and escalation matrix.
• Ensure all customer solutions are documented.
• Ensure all running configurations are backed up.
• Ensure all Preventive and restorative procedures are documented and adhered to.
• Ensure communication progressively and properly done to all stakeholders Weekly and monthly reporting on link performance Role requirements.

Qualifications:

• Bachelor’s degree in computer science, BSc Electrical and Electronics Engineering, Telecommunications engineering, MIS, or related field.
• ITIL v4 Foundation, Agile and Scrum Fundamentals Certification mandatory
• CCNP, CCNA Security certifications are mandatory; CCIE-Voice, CCIE SP, CCIE R&S is an added advantage.
• Strong understanding of emerging technologies: SDWAN, IoT, managed security, AWS, Microsoft Azure, VMware. Relevant certification on the same is an added advantage.
• 5 years’ experience in technical support and preferably for an Internet Service provider or equivalent.
• Experience in managing Linux based infrastructure.
• Hands-on experience with databases including MySQL, Ruby, Python
• Knowledge of Java/JVM based languages.

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Network Administrator at Safaricom Kenya

Brief Description
Reporting to the Manager – IT Networks, the Network Administrator will be providing technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.

Responsibilities

• Advises on the communications requirements of installed and planned networked information systems.
• Carries out surveys to establish network connection requirements. 
• Maintain system standards and procedures on network related issues and technically enforce the same.
• Working with the Digital Engineering team on providing various cloud solutions and integrations.  
• Implementation, Configuration and support of the Safaricom voice platforms including the contact center and cisco call manger. 
• Monitors, administers and maintains network security, countermeasures for availability and safety.
• Liaise with other departments to deliver cross team projects and harmonized IT operations in SFC. Provide input, expertise in projects that require IT Network infrastructure for expanding business areas to support retail outlets. Switch rooms and new products and services
• Uses network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances, referring to network users, other staff, and suppliers as necessary. 
• Respond to support issues and connectivity incidents for Safaricom’s Corporate LANs, troubleshooting and IP Addressing and connectivity across the company.
• Implements and administers the SFC internet connection, mail gateways and security.
• Response to support calls on data, telephone support and call center issues as backup for Telephone Services Team Leader. 
• Documentation of network, network design hardware and software inventory.

Qualification

• Graduate/Degree BSc. In Comp. Sc,
• Certified CISCO Engineer
• Experience with different cloud provider technologies including Amazon Web Services, Microsoft Azure. 
• A solid background in Linux/Unix and Windows server system administration
• Understanding of cloud infrastructure and security requirements
• Deep Knowledge of Voice Systems – call Manager, Genesys 
• Knowledge and integration of SIP and PSTN.
• Managing, Configuring and Troubleshooting CISO Security Integrated Services Engine (ISE) 
• Managing configuring and Troubleshooting CISCO Security Intrusion Prevention Systems (IPS) 
• Managing, Configuring and Troubleshooting Checkpoint Firewalls, Cisco Firewalls and Web Authentication Firewalls. 
• Formal professional training or work experience in networking and communication technologies. Knowledge of a networking environment
• Knowledge of Cisco IOS and proficiency in a wide range of networking LAN/WAN products and technologies
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
  Knowledge of basic network architecture concepts (zones/DMZ, VLANs, segmentation, subnetting. LAN/WAN).

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Enterprise System Developer at Safaricom Kenya

Key Responsibilities:

Technical Development & Integrations

• Design, develop, and maintain integrations between Oracle Fusion and external systems using Oracle Integration Cloud (OIC), REST/SOAP Web Services, and file-based approaches.
• Build and optimize data migration and conversion solutions using FBDI templates, ADFdi, HDL (HCM Data Loader), and SQL/PLSQL scripts.
• Develop, enhance, and support BI Publisher reports, OTBI dashboards, Smart View queries, and custom data models for business reporting.
• Create and maintain custom applications and extensions using Oracle VBCS, APEX, and ADF frameworks where required.
• Monitor, troubleshoot, and optimize real-time and batch integrations for performance, scalability, and reliability.
• System Enhancements & Customization
• Analyse business requirements and translate them into MD50/technical design specifications (MD70, MD120).
• Implement custom workflows, approval hierarchies, and security role modifications as per business requirements.
• Conduct data modelling and schema design for reporting and analytics.
• Develop and maintain automation scripts for recurring tasks, including data loads, reconciliations, and testing.
• Ensure compliance with Oracle’s PaaS and SaaS extension guidelines to keep the solution upgrade-safe.

Release & Support Management

• Manage Oracle SRs (Service Requests) and work with Oracle support to resolve technical issues.
• Provide 3rd line technical support for Oracle Fusion incidents, escalations, and    production issues.
• Assess and test quarterly Oracle Fusion Cloud releases for impact on integrations, reports, and custom solutions.
• Perform root cause analysis (RCA) for recurring incidents and propose long-term technical fixes.
• Collaborate with infrastructure and DBA teams on system performance, tuning, and monitoring.

Collaboration & Documentation

• Partner with functional consultants to validate technical feasibility of configurations and setups.
• Prepare and maintain technical documentation including integration maps, ERDs, test scripts, and operational guides.
• Mentor support teams by providing knowledge transfer and troubleshooting guidelines.

Qualifications

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Data Science, or related technical field

Proven hands-on experience in Oracle Fusion technical development with expertise in at least 3 of the following:

• Oracle Integration Cloud (OIC)
• BI Publisher, OTBI, Smart View
• FBDI, ADFdi, HDL (for HCM)
• REST/SOAP APIs, Web Services
• Oracle VBCS, APEX, ADF for extensions
• Strong SQL, PL/SQL, and data modelling skills.
• Familiarity with Fusion SaaS architecture, data structures, and security model.
• Experience with end-to-end integrations (on-premise to cloud, cloud-to-cloud, and hybrid).
• Strong knowledge of technical documentation standards (MD50, MD70, etc.).
• Exposure to Agile/Scrum project delivery methodologies.
• Ability to troubleshoot complex incidents and perform performance tuning.
• Good understanding of functional flows in Fusion ERP/HCM/SCM to contextualize technical solutions.

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Senior Officer, Fraud Strategy and Analytics at Safaricom Kenya

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.

Fraud Detection

• Develop and correlate insights on current and emerging fraud trends and derive critical information to aid in decision making and performance benchmarks for fraud controls.
• Support in the development and optimization of fraud rules and models in response to current and emerging fraud trends.
• Support integration and optimization of fraud automations with business systems, and required data feeds aimed at improving detection ability and control environment.
• Setup of tracking mechanisms to monitor fraud KPIs and conduct deep dives geared towards success of the fraud initiatives within strict timelines.
• Collaborate with the various squads towards implementing short to medium term fraud controls
• Active participation in fraud reviews and other fraud monitoring initiatives.

Risk Analysis and Audit

• Practice and collaborate on Risk assessments for products and services with internal stakeholders.
• Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas.
• Build and maintain relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud.

Forensic Reviews and Investigation

• Execution of Forensic reviews across Business risk areas.
• Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development.

Data Analytics and Mining

• Work closely with Data Science teams towards delivery of short to medium term development  of fraud analytics models to address prevention of fraud in GSM, MPESA and new product areas.
• Provide insights on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
• Develop insights on current and emerging customer fraud trends and fraud risk areas into actionable use cases.
• Active participation in all fraud monitoring activities.
• Create fraud solution use cases and detailed product roadmap documents to articulate desired features and functionalities of the desired Fraud architecture and functionalities.
• Track and analyze frontline metrics for Demand.
• Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
• Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

• Define risk based automation and reporting requirements for monitoring of fraud solutions KPIs for all products and services.
• Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough  Financial Services Industry innovation.
• Develop and maintain integrated reports within  the function to capture well defined performance metrics for rules, AI models and Demand Management.
• Work closely with other business stakeholders on reporting unification for Corp Security Demand
• Develop insights from 24-7 monitoring to drive use cases for automation and controls refresh.

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• Relevant degree in Business, Engineering or IT Undergraduate Degree or relevant field along with professional qualifications.
• Professional certification in AI, Data Science, Fraud Examination, Auditing, IT Security.
• Competencies in software development/ data extraction technologies and platforms e.g. {C#, Java, Python, C, C++, Objective C, Flutter, Oracle, MySql, Sql Server,Nosql Databases,Virtualization Using Docker, Linux and Windows Administration, ETL,  Soap/Restful Web Services, USSD, SMPP, Cloud Computing using AWS/Azure}.
• Understanding of Agile Methodology, Machine learning, Bot development, Penetration Testing, QA, Project Management, Micro services, SANs security compliance, and Technical documentation.
• At least 3 years as a software engineer/developer or data science experience.
• Proficiency in data analysis and trend profiling using big data technologies such as Apache Hadoop,Apache spark, or Power BI.
• Ability to work in complex environments and multiple projects simultaneously with strict deadlines to deliver on commitments.
• Highly developed interpersonal and communication skills.
• Possess high professional and ethical standards.

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Core Network Support Engineer – Packet Core at Safaricom Kenya

Key Responsibilities

• Responsible for implementation, Operation and optimization IP network elements: routers, switches and firewalls.
• Integration and optimisation of Evolved Packet core network elements: SGSN/MME, GGSN/PGW/SGW, PCRF, DNS, EPSN for 2G, 3G, 4G, 5G and IOT networks
• Integration of RAN systems: BSC, RNC, eNodeB, gNodeB,etc to the core network.
• Integration to downstream systems: Billing, HLR/HSS IP nodes: CGNAT, Firewalls, DNS, etc
• Implementation of new technologies and services in the Packet Core network e.g NBIOT, voWiFi, VoBB, VoLTE,etc
• Perform packet tracing and complex logs analysis for Packet Core Nodes in the 2G,3G,4G & 5G EPC domains
• Exceptional troubleshooting skill is required to solve the customer issues before involving to the equipment vendor/manufacturers.
• Use of automation tools for routine tasks.
• Proactive maintenance and monitoring of key network and system to ensure adherence to KPI agreements.
• Configuration management and strict adherence to underlying governance structures
• Perform BCP exercises and documentation as per BCP calendar.
• Develop and implement predictive analysis to avert system faults/incidents.
• Fault/incident resolution within SLA while adherence to underlying governance
• Assist with the design process and assists in guidance with regards to practices, procedures, and techniques.
• Works with Business Agile teams and technology teams to determine if Core Network infrastructure and applications fit specification and technical requirements.
• Tests and evaluates systems, subsystems, and components.
• Acts as a technical contact and liaison for outside vendors and/or customers.
• Troubleshoots and resolves complex Core network issues affecting customer experience.

Qualifications

• Bachelor’s Degree or Equivalent Electrical Engineering, Computer Science, Information Systems or  related certification 
• Generally requires 3-5 years related experience 

Hands-on knowledge in the following areas:

• Cisco and/or Huawei routing and switching.
  Knowledge of Packet Core components in 2/3/4/5G:SGSN/MME, GGSN/PGW/SGW, PCRF
• Telco Cloud implementations of EPC using virtualized network functions, cloud- network functions, physical network functions.
• Strong telecommunication callflow know-how in IP,LTE ePC, 5G, NBIOT
• VoLTE/VoWiFi/VoBB callflow and applications.
• Practical (testing, troubleshooting, application) knowledge of above technologies
• Knowledge and experience in using various test, packet capture and measurement tools.
• Knowledge and experience in using automation tools for routine tasks.
• Hands-on knowledge of linux administration

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Social Content Creator – eCommerce at Safaricom PLC

Social Content Creator – eCommerce

Safaricom House, Kenya

Job Description

Reporting to the Commercial and CX Manager, the role holder should be creative and digitally savvy. This role is responsible for producing engaging, on-brand content across social media platforms to drive traffic, boost engagement, and increase conversions on our eCommerce site. The ideal candidate is passionate about storytelling, understands digital trends, and knows how to turn products into compelling content that resonates with our audience.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Content Creation: Develop and produce high-quality visual and written content (images, videos, reels, carousels, captions) tailored for platforms like Instagram, TikTok, Facebook, X, and Pinterest.
• Product Storytelling: Highlight products through creative storytelling, tutorials, reviews, and lifestyle content that aligns with brand tone and customer interests.
• Campaign Support: Collaborate with marketing and eCommerce teams to support product launches, promotions, and seasonal campaigns with relevant social content.
• Trend Monitoring: Stay updated on social media trends, platform updates, and viral content to keep our brand fresh and relevant.
• Community Engagement: Assist in managing comments, messages, and interactions to foster a vibrant and loyal online community.
• Analytics & Optimization: Track performance metrics (engagement, reach, conversions) and use insights to refine content strategy.
• Collaboration: Work closely with graphic designers, photographers, and influencers to ensure cohesive brand representation.
• Stakeholder Management: Coordinating with relevant departments and maintaining good relationships with internal departments (e.g. our in-house media agency) and external partners (e.g. media agencies, service providers)

Core competencies, knowledge and experience:

• Knowledge of ecommerce methodologies and mechanisms.
• Able to think creatively and strategically.
• Data literate, familiar with standard marketing campaign measurements and KPIs.
• Account management experience a bonus.
• Courage to contribute and share opinions.
• A self-starter, with the ability to manage own workload and multiple projects.
• Fresh with new ideas, bringing them to the table with passion and enthusiasm.
• Resilience to thrive in a fast-paced environment, whilst also being able to deal with setbacks and challenges, and the bureaucracies that can occur in large matrix organisations.

Qualifications

• A Graduate with a Degree in any relevant field from a recognized University.
• Proven experience as a content creator or social media specialist, preferably in eCommerce or retail.
• Strong portfolio showcasing creative content across various platforms.
• Proficiency in tools like Canva, Adobe Creative Suite, CapCut, or similar.
• Excellent writing and communication skills.
• Understanding of SEO, hashtags, and platform algorithms.
• 2+ years of experience in a digital marketing role or ecommerce
• Proficient in marketing operational strategy & planning
• Strong analytical skills with the ability to interpret data and make data-driven decisions.

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SHW Chapter Lead – Business Partner at Safaricom PLC

SHW Chapter Lead – Business Partner

Safaricom Care Centre, Kenya

Job Description

Reporting to the CoE Lead – Safety, Health and Wellbeing the role holder will provide strategic and operational SHW leadership. The role drives a proactive safety culture, ensures legal compliance, and embeds SHW excellence by addressing high-risk areas, leveraging behaviour-based safety, capability development, and digital tools to deliver continuous improvement and measurable impact.

Responsibilities

• Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
• Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions. 

SHW Policy Implementation, Leadership Engagement & System Integration

• Lead the implementation, monitoring, and annual review of Safaricom’s SHW Annual Plans, Policy and Management System across Finance, Public Sector and Digital Transformation, Business Development, Foundations, and New Businesses (Subsidiaries) collaborating with leadership across the Clusters and Business Units to align business goals with the SHW strategic plan.
• Drive execution of cluster-specific tactical and operational SHW goals.
• Champion the integration of SHW standards into daily operations, fostering a culture of safety and wellbeing through strategic leadership, behaviour-based safety, capability development and digital enablement change management, and development and enforcement of SOPs and PPE policies for high-risk tasks.
• Coordinate SHW leadership tours and engagement activities.

Safaricom Partner Safety Management

• Ensure end-to-end integration of SHW standards into the entire partner lifecycle, driving compliance, risk mitigation, and operational excellence.

Risk Management, Oversight, & Safety by Design Integration

• Lead identification, assessment, and mitigation of SHW risks through reviews, inspections, and audits.
• Implement effective controls and maintain a robust risk and controls register.
• Lead deep-dive audits to assess SHW compliance and performance.
• Ensure timely closure of findings for continuous improvement.
• Provide proactive SHW input during planning and design phases of strategies, new agreements, platforms, and infrastructure within areas of responsibility.

Regulatory Compliance & Advisory

• Advise on legal, regulatory, and internal SHW requirements for employees, contractors, and other stakeholders.

Field Oversight & Operational Assurance

• Maintain strong field presence to ensure compliance with OSH laws, Safaricom standards, and international best practices.

SHW Reporting, Assurance & Incident Oversight

• Lead SHW reporting and dashboard stewardship for the Clusters and Business Unit operations.
• Analyse SHW KPI data, conduct trend analysis, and recommend corrective actions.
• Lead monthly SHW performance reviews and drive continuous improvement.
• Promote exercising of stop work authority and accelerate near-miss reporting and analytics to derive insights for promoting safe work operations.
• Support annual SHW assurance processes (statutory and ISO audits, surveys, inspections).
• Ensure consistent oversight through platforms like the Uzima app.
• Analyse SHW KPI data and recommend corrective actions.
• Oversee incident investigations and ensure closure of recommendations.
• Lead cascade of Lessons from Incidents (LFIs).
• Lead monthly SHW performance reviews and drive continuous improvement across the area responsible clusters and business units and partner ecosystem.

Building Safety, Health and Wellbeing Capability

Training & Awareness Development

• Design and implement a comprehensive SHW training matrix tailored to statutory, task-specific, and general safety needs.
• Develop training materials and lead awareness campaigns for employees, contractors, subcontractors, dealers, agencies, and visitors.

Incident Management & Investigation

• Coordinate investigations of SHW-related incidents.
• Identify root causes, recommend corrective and preventative actions, and embed lessons learned.

Emergency Preparedness & Response

• Coordinate emergency response planning and execution for the clusters and business units.
• Ensure legal compliance and readiness.

Digital Tools & Innovation

• Lead implementation and adoption of digital SHW tools (e.g., Uzima app).
• Enhance efficiency, compliance, and real-time visibility of SHW performance.

Sustainability & Impact Reporting

• Champion SHW-related sustainability initiatives.
• Provide regular reporting on progress, outcomes, and alignment with Safaricom’s ESG goals.

Core Competencies, Knowledge & Experience

Safaricom is seeking a self-driven, agile leader with a deep passion for Safety, Health & Wellbeing (SHW) to serve as a strategic partner across key business units including Finance, Public Sector, Digital Transformation, Business Development, Foundations, and Subsidiaries. This high-impact role goes beyond compliance, focusing on cultural transformation, operational excellence, and ensuring no one gets hurt. The ideal candidate thrives in dynamic environments, takes extreme ownership, delivers measurable results, and influences strategic decisions while embedding a leading SHW culture across the organization.

Qualifications

• Bachelor’s Degree in Engineering, Environmental Science, or Occupational Safety and Health; and NEBOSH International Diploma.
• Master’s degree and certifications in project management.
• 5–10 years in SHW leadership, preferably in telecom, oil & gas, or manufacturing.
• Deep knowledge of OSH legislation (Occupational Safety and Health Act, WIBA).
• Expertise in SHW management systems and best practices.
• Excellent communication and stakeholder engagement abilities.

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SHW Lead – Digital Transformation, Business Intelligence and Reporting at Safaricom PLC

SHW Lead – Digital Transformation, Business Intelligence and Reporting

Safaricom Care Centre, Kenya

Job Description

Reporting to the CoE Lead – Safety, Health and Wellbeing, the SHW (Safety, Health, and Wellbeing) Lead Digital Transformation, Business Intelligence and Reporting is responsible for the digital transformation of Safaricom’s Safety, Health, and Wellbeing (SHW) function by driving the SHW digital transformation strategy, overseeing the development and optimization of digital platforms and driving digital innovation and uptake. 

The role is also responsible for managing the business intelligence and reporting aspects of SHW data, processes, systems, tools, structures, practices and reporting frameworks to collect, analyse, and present data in a way that supports better business decision-making as well as to ensure compliance, integrity, and actionable insights for leadership strategic alignment to maximize the impact of SHW initiatives. The role leverages innovation, capability development, and digital technologies to drive continuous improvement and measurable impact. 

To lead the digital transformation of Safaricom’s SHW function by executing the SHW digital strategy, optimizing platforms, and driving innovation. The role also oversees SHW business intelligence and reporting ensuring data integrity, actionable insights, and strategic alignment.

It also serves as the subject matter expert for:

• Digital Innovations
• Uzima App
• Usalama Centre Oversight
• Business Intelligence & Reporting
• SHW Communications

Responsibilities

• Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
• Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.

Digital Transformation & Strategy Execution

• Translate SHW digital strategy into roadmaps, lead tool adoption, and manage innovation pipelines.

Digital Systems & Data Governance

• Oversee SHW platforms, ensure data architecture integration, and manage digital risk and compliance. Lead administration, product ownership, ensuring technical specification design, product development, and continuous improvement of SHW digital platforms, ensuring data integrity, user support, and system efficiency.

Analytics & Reporting Leadership

• Deliver dashboards, predictive models, and executive reports. Serve as the SHW data focal point, delivering advanced statistical analysis, dashboards, scorecards, and comprehensive executive reports for internal and external stakeholders, where needed.

Strategic Insight & Performance Monitoring

• Design and implement performance tracking frameworks, set benchmarks, and provide actionable insights to optimize SHW initiatives and resource deployment.

Governance & Assurance Oversight

• Manage SHW governance structures, including Safety Governance Council, EXCO safety moments and meetings, Medical Board meetings and ensuring their full functioning.

Occupational Road Risk, Work at High Risk & Compliance Oversight

• Lead reporting and compliance for occupational road risk in collaboration with the Fleet team, ensuring adherence to internal policies and regulatory standards.
• Oversee high-risk work activities, ensuring adherence to internal policies and regulatory standards.

Incident Statistics and Reporting Processes

• Oversight over incident statistics reporting processes including trend analysis and preventive and corrective action planning in collaboration with SHW SPOCs and the Security team.

Stakeholder Engagement & Communication

• Drive SHW communication strategy, collaborate across functions for sustainability reporting and safety messaging.

Innovation & Digital Transformation

• Spearhead the design and implementation of digital tools and solutions to enhance SHW operational efficiency and impact.

Core competencies, knowledge and experience

Safaricom is seeking a visionary leader to spearhead the digital transformation of Safety, Health, and Wellbeing (SHW), leveraging technology, data, and innovation to protect lives and drive strategic impact. This role demands a dynamic individual who translates strategy into action, champions digital literacy, ensures data integrity and system efficiency, and delivers analytics that inform decision-making. As the strategic lead for SHW digital transformation, business intelligence, and reporting, you’ll optimize platforms, engage stakeholders, and shape the future of SHW across the Safaricom Group. Positioned within the SHW Centre of Excellence, your mission is to uphold the highest standards of SHW through cross-functional collaboration and governance.

Collaborative Influence

• Builds strong relationships, adapts communication styles, and engages stakeholders effectively to drive alignment and decision-making.

Operational Excellence

• Prioritizes high-impact activities, drives continuous improvement, and applies cross-functional thinking to solve complex problems.

Innovation & Agility

• Champions creative problem-solving, embraces experimentation, and adapts quickly to change to unlock new opportunities.

Commercial Acumen

• Leverages data and insights for sound, future-focused decisions while upholding legal, ethical, and regulatory standards.

Change Leadership

• Navigates and leads through change, balancing business continuity with people-centric transformation.

Project & Program Management

• Defines scope, timelines, and resources; manages risks; and ensures delivery of business value across initiatives.

Functional Competencies

Health, Safety & Wellbeing

• Applies SHW policies and systems to ensure safe environments, compliant operations, and employee wellbeing.
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Qualifications

• Degree in Business, IT, or related discipline.
• Strong analytical and statistical skills.
• Proficient in planning, reporting, and presentation (PowerPoint).
• Excellent communication and interpersonal skills.
• Creative problem-solver and effective team player.
• Project management expertise.
• Experience in large corporate environments, intranet systems, and complex data analysis.
• Strong stakeholder management capabilities.

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SHW Lead – Business Partner at Safaricom PLC

SHW Lead – Business Partner

Safaricom Care Centre, Kenya

Job Description

Reporting to the CoE Lead – Safety, Health and Wellbeing the role holder will lead strategic and operational SHW leadership across multiple business clusters and units. The role focuses on embedding a culture of SHW excellence through behaviour-based safety, capability development and digital enablement. It also serves as a subject matter expert in key operational areas including Partner Forums, Warehousing and Logistics, Occupational Road Risk Management (Partner and Safaricom), Concentration Risk Management, and the Behaviour-Based Safety Program.

Responsibilities

• Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
• Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.

SHW Policy Implementation, Leadership Engagement & System Integration

• Lead the implementation, monitoring, and annual review of Safaricom’s SHW Annual Plans, Policy and Management System in the Technology Cluster collaborating with leadership across the cluster to align business goals with the SHW strategic plan.
• Drive execution of cluster-specific tactical and operational SHW goals.
• Champion the integration of SHW standards into daily operations, fostering a culture of safety and wellbeing through strategic leadership, behaviour-based safety, capability development and digital enablement change management, and development and enforcement of SOPs and PPE policies for high-risk tasks.
• Coordinate SHW leadership tours and engagement activities.

Risk Management, Oversight & Safety by Design

• Conduct health and safety reviews, inspections, and audits to identify hazards.
• Develop and maintain a comprehensive hazard identification and risk assessment program.
• Implement effective controls and maintain a robust risk and controls register.
• Ensure accountability and auditability of risk management processes across the Technology ecosystem.

Regulatory Compliance & Advisory

• Provide expert advice on legal, regulatory, and internal SHW requirements.
• Ensure full compliance with OSH laws, Safaricom standards and international best practices.

Field Oversight & Operational Assurance

• Maintain a strong field presence to monitor SHW compliance and performance.
• Lead SHW audits and ensure timely closure of findings for continuous improvement.

SHW Reporting & Performance Monitoring

• Lead SHW reporting and dashboard stewardship for Technology operations.
• Analyse SHW KPI data, conduct trend analysis, and recommend corrective actions.
• Lead monthly SHW performance reviews and drive continuous improvement.
• Promote exercising of stop work authority and a near-miss reporting culture. Derive data driven insights to promote safe work operations.
• Support annual SHW assurance processes (statutory and ISO audits, surveys, inspections).
• Ensure consistent oversight through platforms like the Uzima app.
• Analyse SHW KPI data and recommend corrective actions.
• Oversee incident investigations and ensure closure of recommendations.
• Lead cascade of Lessons from Incidents (LFIs).
• Lead monthly SHW performance reviews and drive continuous improvement across the area responsible clusters and business units and partner ecosystem.

Work Control & High-Risk Task Oversight

• Develop and enforce SOPs and PPE policies for high-risk tasks.
• Ensure safe execution of work through structured work control procedures.

Stakeholder Engagement

• Represent SHW in Technology -led cross-functional forums and strategic initiatives.
• Manage Technology partner forums and influence partner safety performance.

Building SHW Capability

• Design and implement a comprehensive SHW training matrix tailored to statutory, task-specific, and general safety needs.
• Lead awareness campaigns and develop training materials.
• Promote SHW awareness among Technology Cluster employees, partners, and visitors.
   

Contractor & Supplier Safety Management

• Integrate SHW standards into the supplier lifecycle.
• Coordinate contractor safety processes, supplier forums, and in-field inspections.
• Influence compliance through tender processes and project oversight.

Incident Management & Investigation

• Lead investigations of all Technology Cluster SHW incidents.
• Identify root causes, track corrective and preventative actions, and embed Lessons from Incidents (LFIs).

Emergency Preparedness & Response

• Coordinate emergency response planning and execution across Technology sites.
• Manage first aid and fire marshal teams and ensure readiness of emergency supplies and systems.
• Ensure legal compliance and safe execution of live events.

Digital Tools for SHW

• Champion implementation and full utilization of SHW digital tools.
• Enhance efficiency, compliance, and real-time visibility of SHW performance.

Sustainability

• Lead SHW-related sustainability initiatives and reporting within the Technology Cluster.

Core competencies and experience

Safaricom is looking for a strategic, self-driven leader to champion Safety, Health & Wellbeing (SHW) across its Technology Cluster, going beyond compliance to drive cultural transformation and innovation. The ideal candidate thrives in agile environments, takes extreme ownership, delivers measurable results, and leads with initiative across ecosystems. With a deep passion for embedding SHW into technology domains, this role influences strategic decisions and operational excellence ensuring no one gets hurt while shaping the future of SHW at Safaricom.

Qualifications

• Bachelor’s degree in engineering (Telecom, Electrical, Mechanical, or Civil).
• NEBOSH International Diploma or equivalent in OSH.
• 3–5 years of SHW leadership experience in telecom, oil & gas, or manufacturing.
• Strong knowledge of OSH Act, WIBA, and SHW management systems.
• Experience in GSM network and IT infrastructure environments.
• Project management, incident investigation, and risk mitigation skills.
• Excellent communication, analytical, and stakeholder engagement abilities.

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Foundations Operations Officer – Fixed Term Contract at Safaricom PLC

Foundations Operations Officer – Fixed Term Contract

Safaricom House, Kenya

Job Description

Reporting to the Foundations Operations Manager, the role holder will ensure smooth and timely operations of the Foundations as per pre-agreed SLAs. Working with the Operations Manager, the role holder will support Foundations’ Boards of Trustees’ documentation management, Foundations’ administration, Partners management and documentation, Community engagement, employee engagement, brand positioning, regional engagement while adhering to ISO 26000 guidelines relevant to the role. The role is 1 Year Fixed Term Contract  renewable based on performance.

Responsibilities

•  Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Foundations Operations  

• Board papers’ ad minutes management according to SLAs.

Brand Positioning

• Timely liaison with the agencies, business partners and staff on events- briefing, planning, execution for both internal and external events for the Foundation. 
• Manage the monthly, quarterly, and annual analysis and reporting on events to inform planning and execution of subsequent events.
• Maintain all Foundations’ brand assets – audits and updating.

Documentation of the Board of Trustees’ Meetings

• Manage timely documentation for the Foundations’ Board of trustees– Board packs, minutes, and related documents as per SLAs.
• Coordinate delivery of the recommendations/action points from the Foundations’ Board meetings. 

Partner Management and Document

• Manage the updating of the foundations programme/project tracker.

Core competencies, knowledge and experience

Customer Obsession

• Deepen the community’s connection to our initiatives.
• Ensure a seamless and a positive experience for the communities involved in our initiatives.
• Proactively anticipating and addressing our community needs.

Purpose

• Ensure that the foundation functions effectively and achieves its purpose of transforming lives.
• Ensure that the foundation’s initiatives are progressing towards their intended mission.

Innovation

• Finding new and creative ways to engage with our stakeholders in order to enhance impact.
• Innovate the foundation’s representation in the communities to ensure it remains relevant and impact.

Collaboration

• Working cross-functionally with other departments to ensure that the board decisions are implemented effectively and efficiently.

Qualifications

• Bachelor’s Degree in a business related field e.g. Development Studies Economics, Marketing, Communications, Sociology. 
• 3-5  years of experience in a busy community facing environment.   
• Ability to set priorities and to lead planning processes. 
• Ability to execute tasks with eye on details. 
• Ability to think critically, objectively and strategically.
• Excellent analysis and report writing skills.
• Excellent communication and interpersonal skills. 
• Excellent writing skills coupled with eye on details. 
• Excellent adherence to strict timelines. 
• Excellent group/team organisation skills.
• Excellent adherence to strict timelines.

How to Apply. 

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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M-Pesa Africa Specialist – Cyber Security GRC at Safaricom Kenya

Responsibilities

• Continually review and update security policies, standards, and guidelines in response to the everchanging cyber threats in coordination with Enterprise Risk Management team 
• Monitor and drive compliance to internal and global cyber security related policies and standards, Vodafone Cyber Health Adaptive Risk Method (CHARM) controls and applicable Market laws and regulations.
• Coordinate stakeholders to deliver on targets or agreed business outcomes. Coordinate periodic independent assurance of critical products and services.
• Coordinating implementation of recommendations from independent assessments.
• Conduct cyber risk assessments to determine cyber risk profile and define treatment plans.
• Recommend cyber security services improvement plans.
• Coordinate projects handover process within the cyber security functions. Continually review, implementation and improvements of the user access governance process.
• Coordinate periodic cyber security knowledge transfer, awareness sessions and phishing simulations to staff in line with strategy.
• Participate actively in cyber security events and trade shows, reporting and presentations.
• Communications, reporting and presentations skills.
• Implement actions to close MPA risks, audits, and reviews (internal and external).

Qualifications

• Degree in Electrical Engineering, Computer Science, Information Technology, or equivalent technology-related degree. 
• At least one professional Information Security Qualification: CISM/CISA/CISSP/CEH.
• At least 2+ years proven experience with Cyber Security related Standards (ISO 27001, PCI-DSS, etc.). 
• Proven experience with GDPR, Data Protection laws, guidelines on Cyber Security amongst others.
•  At least 2+ years of hands-on experience in managing Cyber Security technologies and operations. 
• Proven experience in supervising, leading, or coordinating teams and managing stakeholders.
• Knowledge of the Vodafone Cyber Health Adaptive Risk Method (CHARM)

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Principal Accountant-Tax at Safaricom PLC

Job Description

Reporting to the Senior Manager-Group Tax the role holder will support the Safaricom Group Tax Manager in the delivery of tax advisory, compliance and policy support to the Safaricom Group while focused on aligning the tax profile of the through delivery of Group tax priorities and initiatives.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.

Tax advisory and compliance

Key accountabilities and decision ownership

• Proactively support and partner with business across the Safaricom Group entities within the wider Group Tax function to create sustainable value for the Group.
• Tax policy – Tracking changes in tax legislation and advising the business on the impacted products and business areas.
• Follow-through and tax changes implementation across the various systems in the business.
• Tax training for business units and stakeholders through staff caravans and supplier forums.
• Support tax audits, disputes and tax litigation within the Group.
• Stakeholder management – Help to liaise with outside advisors (including auditors, legal, revenue authority and other advisors) to ensure proper and efficient tax planning, business partnering and solutions.
• Support the analysis of tax policy changes because of Finance Bill/Act and gazetted tax policy changes and advice on the implication for the Group.
• Monitor and communicate legislative changes and practice to the wider tax team and business as appropriate.
• Proactively review of contracts, products, and promotions to mitigate tax exposures to the business.
• Safaricom Group tax return processing and settlement of tax obligations – ensure that these processes are undertaken within the stipulated timelines.

Transfer pricing

Assist with the adherence to transfer pricing policies and procedures and ensure compliance with local transfer pricing regulations to include:

• Updating and maintaining transfer pricing policy.
• Updating the master and locale files documentation in collaboration with external advisors.
• Managing transfer pricing models and documentation.
• Managing local transfer pricing arrangements and documentation in collaboration with external advisors.
• Transfer pricing related audits.
• Provide transfer pricing advisory and guidance to the business for key projects.

Tax Reporting

• Ensure that adequate preparations are made for the annual statutory audit & Tax compliance checks.
• Safaricom Group monthly, half and full year tax computation preparation in line with the Group annual reporting schedule.
• Prepare monthly/annual tax schedules for financial reporting purposes.
• Tax planning and forecasting reports – Preparation of monthly, quarterly and annual reports, including a variance analysis report in line with the Group reporting calendar.
• Participate in the monthly Balance Sheet Review processes, including adequately preparing the supporting schedules.
• Internal tax controls and process automation – Maintaining the tax controls, undertaking self-reviews and ensuring adherence to the documented processes, procedures and controls.

Core competencies, knowledge and experience

Business Competencies

Working with Others

• Consciously takes steps to make the most of every conversation/interaction. 
• Identifies people’s needs, interests and motives to be able to influence the decisions they make.
• Communicates simply to excite and engage people. 
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively.
• Builds and maintains strong relationships and networks.

Operational Excellence

• Targets effort and resources on high-value, high impact activity.   
• Focuses on achieving maximum performance and driving continuous improvement. 
• Thinks about processes and problems cross-functionally and end-to-end. 
• Uses knowledge of products, technology, process, systems and policy to solve problems.

Creativity and Innovation

• Finds creative ways to exploit opportunities and solve problems. 
• Takes risks and pushes what is possible. 
• Experiments with unorthodox approaches.

Business Know how

• High degree of commercial acumen. 
• Uses data and research to make decisions that are competitively and financially robust. 
• Balances current and future needs. 
• Thinks and acts like an owner of the business.  
• Acts in line with legal, regulatory, professional and ethical standards.

Working with Change

• Responds flexibly to changing situations. 
• Manages the business and people aspects of change to drive performance.
• Understands how to influence or negotiate with others, in order to achieve productive outcomes.

Project and Programmed Management

• Fully understand the policies, processes and systems which apply to your work. 
• Schedules activity and identifies resource needs, dependencies and synergies.   
• Evaluates progress, mitigates risks and addresses issues.

Functional Competencies

Planning and Control

• Analyses performance trends to determine the health of the business.
• Steers business performance by using strategy and external data to help set goals.  
• Translates strategies into actionable plans that add value via process and operational improvements.
• Maintains controls within Financial Systems through setup control and master data management.

Accounting

• Prepares, analyses and summarises financial data to support business operations and delivery statutory information. 
• Ensures the integrity of processes and systems to record and authorise transactions in compliance with Safaricom accounting policies and regulation.

Reporting

• Delivers timely and accurate reports to satisfy statutory and business requirements.  
• Identifies key performance and variances, and provides recommendations.

Treasury

• Develops and advises on forecast tax payments.

Tax

• Demonstrates and displays knowledge and expertise in the Tax discipline, through tax planning and advisory skills, tax compliance skills and tax governance skills, and in particular. 
• Delivers filings/reports to satisfy statutory and business requirements  Combines expertise and commercial awareness to deliver value added solutions.

Qualifications

1. An Undergraduate Degree in Business, Law or similar qualification.
2. CPA (K) qualified.
3. A minimum of 8 years proven track record of having worked in a similar role in the Tax field with a progressive accounting firm or a Law firm with significant relevant post qualification experience in Transfer Pricing.
4. Experience in staff supervision ensuring quality of work produced.
5. Good accounting practices.

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Strategy Analyst at Safaricom Plc

Job Description

Reporting to the Senior Manager-Strategy the role holder will support the strategy team in steering strategy processes, managing records for strategic decisions, reviewing cluster strategy plans, and driving key strategic initiatives and missions  while also contributing to broader strategic projects as assigned.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Provide support to the strategy formulation process through the Safaricom Tools for Strategy (STS) and/or other recognized tools by researching and collating initial inputs as directed by the Senior Manager Strategy.
• Play a key role in the strategy cascade and mission execution process across the organization whilst working closely with other internal support clusters such as and not limited to; Marketing, legal and regulatory, finance, Customer Experience etc.
• Undertake research and analysis as required by Senior Manager Strategy.
• Manage the records for key strategic decisions made by EXCOM and follow through on tracking and implementation.
• Review Cluster long-range strategy in liaison with Cluster strategy champions and provide monthly mission status reports on time.
• Part of cross functional team to drive key strategic initiatives. 
• Manage the strategy governance calendar.
• Drive innovation by identifying and implementing best practices and continuously seeking ways to improve processes and outcomes.

Core competencies, knowledge and experience:
Business Competencies:

Working With Others

• Consciously takes steps to make the most of every conversation/interaction. 
• Identifies people’s needs, interests and motives to be able to influence the decisions they make.
• Communicates simply to excite and engage people.
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively. 
• Builds and maintains strong relationships and networks while providing value add insights.

Operational Excellence

• Targets effort and resources on high-value, high impact activity.   
• Focuses on achieving maximum performance and driving continuous improvement .
• Thinks about processes and problems cross-functionally and end-to-end.
• Uses knowledge of products, technology, process, systems and policy to solve problems.

Creativity and Innovation

• Finds creative ways to exploit opportunities and solve problems. 
• Takes risks and pushes what is possible. 
• Experiments with unorthodox approaches.

Business Know-how

• Uses data and research to make decisions that are competitively and financially robust.
• Balances current and future needs. 
• Thinks and acts like an extreme owner of the business.  
• Acts in line with legal, regulatory, professional and ethical standards.

Working With Change

• Responds flexibly to changing situations. 
• Manages the business and people aspects of change to drive performance.

Project and Programme Management

• Defines scope and deliverables in terms of time, cost, quality and business benefit. 
• Schedules activity and identifies resource needs, dependencies and synergies.   
• Evaluates progress, mitigates risks and addresses issues. 

Functional Competencies:

Actionable Insights

• Uses a range of research and data analysis techniques to identify changes in the operating environment  that have a direct impact on business.
• Translates data into insights that identify opportunities and highlights threats to the business .
• Uses Data mining to understand trends and  use business models to give insights into the findings.

Innovative Propositions

• Coordinates the innovation governance process through stakeholder engagement and management of the innovation roadmap and project management.
• Drives  the process of ideation both internally and externally by providing support through tools, techniques and processes.

Planning and control

• Steers business performance by setting strategic goals. 
• Translates strategies into actionable plans for divisions.
• Monitors performance metrics  to determine the health of the business.
• Responsible for project governance and and tracking resources effectively.

Qualifications

• A Bachelor’s degree in business administration, Economics, Finance or a relevant field in strategy.
• Minimum of 4 years’ work experience in strategy, finance or a commercial role.
• Ability to think broadly to solve business problems.
• Demonstrated strong ability to analyze data, identify trends and make data-driven decisions. 
• Demonstrated initiative and self-drive.
• Demonstrated abilities to manage relationships, including influencing and negotiation skills.
• Ability to work cross-functionally and collaboratively.
• Ability to interact with leadership at all levels of the organization.
• Concise and clear verbal and written communication skills.

How to Apply. 

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
 

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Senior Manager, Fraud Strategy and Analytics at Safaricom PLC

Job Description

Reporting to the COE Lead, Ethics and Compliance, the Senior Manager, Fraud Strategy and Analytics will be responsible for leading the execution of Anti fraud solutions development, crafting of required insights from extensive Analytics, Forensic reviews and Automation to drive the development of preventive and detective controls to manage safety and security of Safaricom ecosystem from fraud.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.

Risk Analysis and Audit

• Collaborate, train and benchmark the team, internal stakeholders  and industry peers in best practice fraud risk.
• Lead in delivery of Fraud Squad activities.
• Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas.
• Define fraud risk thresholds to govern fraud control performance. 
• Build and relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud.

Forensic Reviews and Investigation

• Lead in execution of Forensic reviews across Business risk areas.
• Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development.

Data Analytics and Mining

• Define long term analytics strategy for the department with clear roadmap for robust prevention of fraud in GSM, MPESA and new product areas.
• Provide technical & thought leadership on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
• Develop insights on current and emerging customer fraud trends and fraud risk areas into actionable use cases.
• Determine and forecast for fraud solutions to address customer fraud risk from Product roadmaps in the business. 
• Leverage fully on AI/ML for all Fraud rules to deliver consistent high quality controls.
• Create fraud solution use cases and detailed product roadmap documents to articulate desired features and functionalities of the desired Fraud architecture and functionalities.
• Track and analyze frontline metrics for Demand.
• Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
• Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

• Determine and forecast for fraud solutions to address customer fraud risk from Product roadmaps in the business. 
• Elevate Fraud System architecture to Best in class and COE for other subsidiaries and partners to manage internal and partner risks.
• Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough Financial Services Industry innovation.
• Define Reporting Automation Roadmap aligned with internal stakeholders.
• Develop and lead in integrated reporting within the function with the right automation and tooling to capture well defined performance metrics for rules, AI models and Demand.
• Monitor cost impact of Fraud related demand.

Core competencies, knowledge and experience

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• Relevant Business or IT Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning. 
• MBA or relevant Master’s degree is an added advantage. 
• Professional certification in Fraud Examination, Auditing, Cyber Security, Accounting, Risk management or Information systems audit is a MUST.
• At least eight (8) years’ knowledge and experience in a Risk Management role with at least three (3) in Fraud Management.
• Experience in leading delivery in Agile.
• Superior business understanding with the ability to leverage technology to solve consumer and partner fraud risk issues.
• Strong stakeholder and strategic partners management skills.
• Possess high professional and ethical standards. 
• Be a strategic thinker with an analytical mind.

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Senior Officer – Business Operations at Safaricom Kenya

Job Description

• The Senior Officer – Business Operations plays a critical role in ensuring the smooth and efficient functioning of business processes within the public Sector digital transformation cluster. This role is responsible for supporting strategic planning, operational execution, performance monitoring, and continuous improvement initiatives to enhance service delivery and operational excellence.

Responsibilities
Job Responsibilities 
Health and Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions

Business Operations support.  

• Support the development and implementation of operational plans aligned with strategic objectives.
• Coordinate cross-functional activities to ensure timely delivery of projects and initiatives.
• Monitor operational performance metrics and recommend data-driven solutions.

Programs Coordination & Support.

• Assist in planning, executing, and monitoring program activities to ensure alignment with Cluster goals.  
• Track project timelines, deliverables, and budgets, ensuring timely completion.  
• Prepare reports and presentations on project progress for senior management.  

Mission Tracking & Performance Monitoring.  

• Track KPIs related to mission and continuously update the tracking tools to enable monitoring of Cluster Mission.
• Conduct regular progress reviews and report on deviations from planned Mission objectives.  

Stakeholder Collaboration & Support:

• Collaborate in the preparation of business plans, budgets, and forecasts.  
• Support senior Leadership with ad-hoc operational tasks and strategic initiatives.  
• Liaise with internal departments and external partners to ensure alignment and collaboration.

Compliance & Risk Management support.

• Support risk identification and mitigation strategies within business operations.
• Ensure compliance with company policies, industry regulations, and legal requirements.  
• Maintain accurate records and documentation for audits and reviews. 

Qualifications

• Must have technical / professional qualifications: 
• Bachelor’s degree in finance, Accounting Business Administration, or a related field.  
• Minimum of 5 years’ experience in business operations or project management, preferably within Banking, Telco or retail Industries.
• Must have financial modeling experience, preferably in Excel or other related analytical tools 
• Demonstrated ability to investigate new business models, develop concepts for these and present them to senior management.
• 2+ years in program support, operations, data analysis, or mission-driven project tracking.  
• Experience with data analysis tools (e.g., Power BI, Tableau) and ERP/CRM systems.

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Service Fulfilment Associate at Safaricom Kenya

Reporting to the Mobile Services Orders Lead, the role holder will ensure delivery of high-quality support service to Packaged Solutions Tribe/In-life teams through Service activation in line with customer obsession and SLA Management.

Job Responsibilities 

• Health and Safety
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility adhere safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
• Order Management 
• Manage Onboarding process of all Safaricom Business Prepositions I.e., Fixed Data, GSM, and ICT solutions (e.g., IOT, Cloud).
• End-to-end management of orders, ensuring complete status of all services provided.
• Proactive communication with all stakeholders in management of orders and service requests
• Progress orders across all products from request delivery, ensuring timely activation, adherence SLAs, and alignment with customer expectations.
• Ensure 100% billing of all requests received from TES daily.
• Identifying and closing revenue leakages e.g., POC Tracking, Revenue Assurance reconciliations
• Relevant KYC compliance checking
• Ensure all service requests are processed within the set standards in accordance with business goals.
• 98% Order accuracy
• 97% adherence SLA
• 100% closure of SRs with complete details and timely submission of orders
• SR Tracking and Service Activation
• Timely activation of service
• CRM/CBS Billing
• Ensuring all completed projects are billed as per customer request.
• Quality assurance on billed fixed service accounts.
• Ad hoc 
• Manual invoice processing
• Complete and accurate billing of all ad hoc products not catered for in CRM and CBS
• Reporting and cross selling. Generate and analyze order and fulfillment reports identify trends in mission-critical products, gaps, and opportunities for cross-selling relevant Fixed, IoT, and ICT solutions.

Support

• Product Support
• User requirements gathering
• User Acceptance Tests 
• Regression Tests
• Benefit realization input.
• Automation and digitization
• System Support
• Immediate escalation and troubleshooting of backend errors.
• System failure’s fault monitoring and follow up affecting order processing tthe relevant technical teams. 
• Technology and Product team liaison 
• System upgrades and enhancement collaborator and testing 
• Regional Support
• Training on new changes/products customer journey and Onboarding
• System Upgrade Competency Guiding
• Specialist order types of execution e.g., Ad-hoc orders raising approval.
• Incident management support i.e., liaising with Dealer Sales Agents and relevant teams during system downtimes affecting order processing, ensuring timely escalation and resolution.

Reporting 

• Analytics
• Quality checks
• ERP equipment Orders
• Bulk Orders 
• Progression of bulk orders on OMV6

Qualifications

Must have technical / professional qualifications: 

• Minimum one (1) year experience in B2B Sales, Account Management and/or Service Fulfilment.
• Background in Telco, Enterprise service fulfilment is an added advantage
• A bachelor’s degree (a business-related discipline with IT or commercial bias is an added advantage).
• Excellent knowledge of Safaricom Business processes, products, and services.
• Strong written and verbal communication skills, with good listening and critical reasoning ability.
• Proactive, confident, energetic, and able work under pressure with a positive attitude and strong organizational skills.
• Excellent interpersonal and relationship-building skills.
• Good decision-making and problem-solving abilities.

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Financial Services Support Engineer

Kenya

Trending

Brief Description

Reporting to the Integrations Lead Fintech – Financial Services IT, the position holder will be responsible for improving existing solutions, providing technical support, troubleshooting, and monitoring financial solutions applications to ensure 99.999% availability of the system.

Technical support duties include but not limited to architecture reviews and optimization, incident handling, detailed root cause analysis, problem management, configuration management, automation of routine tasks, documentation, and operational acceptance compliance.

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Senior UX Designer

Nairobi, Kenya

Brief Description 

Reporting to the UX Design Lead the job holder will guide and grow a high-performing design chapter focused on our internal tools and software factory. As Chapter Lead, you’ll be a hands-on contributor, craft mentor, team coach, and—ensuring consistency, quality, scalability and alignment across the internal tools/Software factory design work.

You’ll manage and support a chapter of about five designers, helping them sharpen their skills and grow in their careers while collaborating with product and engineering to deliver intuitive, effective internal experiences for our teams.

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Service Reliability Engineer

Nairobi, Kenya

Brief Description

Reporting to Service Reliability Engineering Lead – Systems Engineering. The Service Reliability Engineer will be responsible for ensuring system availability, performance, efficiency, change management, monitoring, emergency response, security and capacity planning. In addition, this role will be response for: –

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Backend Microservices Developer

Kenya

Trending

Brief Description

Reporting to the Software Engineering Lead – Backend Development, the job holder will run with day-to-day standardized microservice development to ensure smooth and efficient delivery service that meets the expectations of the business.

Application development duties include but not limited to specification, design, development, validation, documentation, and evolution of the new and current service applications; performance management; ensuring integrity of the web services; maintenance and fault management.

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Financial Systems Software Development and Systems Engineering

Kenya

Trending

Brief Description

Reporting to the Development Lead Fintech – Financial Services IT, the role holder responsibilities will include financial services system development, support, capacity planning and technology evolution to attain a service availability of 99.999%.

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Analyst – Enterprise Systems Support

Kenya

Job Description

Reporting to the Manager – Enterprise Systems Support (ESS), the role holder will be responsible for providing expert second-line functional and technical support for Oracle Enterprise Resource Planning (ERP) systems (on-premises and cloud-based), Identity Management Systems, and other internal enterprise applications. The Analyst will ensure data and application availability, system integrity, and timely escalation of issues, while also participating in testing, documentation, and the implementation of new technologies.

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CBS Product development Engineer

Kenya

Job Description

Reporting to the CCS and Billing Lead- Revenue Management,the position holder will work with the Revenue management; product development team to design, configure and deploy new products and services. He/ She will be expected to guarantee quality through proper configurations, user acceptance testing and advice on improvements on customer experience and journey.  He /She will also carry out Operational activities to support the platform and the customer needs.

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M-Pesa Africa Senior Software Architect

Kenya

Job Description

We are hiring a Senior Software Architect to support M-Pesa in achieving its goal of becoming the #1 FinTech company in Africa, and, as part of the M-PESA Africa Architecture Team you will be responsible for establishing and maintaining software architecture and designs for deployment of payments solutions. You will also work with the Software Engineering Team, Cyber Team, as well as other Technology and Operations teams to ensure alignment with company and industry standards and policies. You will propose new software architecture options using approved design patterns or working to agree on architectural approaches with multiple parties for new business propositions.

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