Internship | Job Vacancies at Safaricom PLC

API & Developer Market Place lead at Safaricom PLC

API & Developer Market Place lead

Thus, the Lead API & Developer Marketplace is strategically accountable for:

• Platform Strategy & API Exposure Architecture: Define and evolve the organisation wide platform exposure strategy, ensuring fintech capabilities are externalized through scalable, interoperable APIs that enable ecosystem growth while aligning with the cluster roadmap.
• API Productization & Lifecycle Governance: Lead the productization of APIs as managed platform assets, establishing lifecycle standards, version governance, security protocols, and performance benchmarks that ensure reliability, scalability, and regulatory compliance.
• Developer Marketplace Growth & Ecosystem Enablement: Build and scale the Developer Marketplace by strengthening developer experience (DX), structured onboarding, documentation standards, and ecosystem engagement models that accelerate third-party adoption and platform usage.
• Monetization Governance for Platform Exposure: Establish commercial guardrails for API monetization, including usage models, pricing principles, and revenue-sharing frameworks, ensuring platform exposure
• Anchored in Safaricom’s purpose of transforming lives by connecting people to people, people to opportunities, and people to information, the Lead API & Developer Marketplace ensures that Financial Services evolves from product-centric offerings to a scalable, ecosystem-powered platform that expands access, innovation, and sustainable revenue growth.contributes sustainably to revenue growth and EBITDA targets without duplicating Product monetization ownership.
• Agile API Squads & DevSecOps Alignment: Align API squads with agile delivery principles and DevSecOps standards to ensure secure, high-performance, continuously deployable APIs that balance innovation speed with platform stability and risk management.
• Agile Leadership & Delivery Governance: Leads empowered cross-functional squads aligned to shared OKRs, operating within clearly defined decision rights and escalation protocols. Champions iterative delivery and hypothesis-driven experimentation while balancing speed with regulatory, financial, and operational guardrails to ensure responsible, outcome-led execution.

Key accountabilities and decision ownership:

Platform Strategy & API Exposure Architecture

• Define and maintain the Safaricom and Financial Services API exposure strategy aligned to cluster growth and platform ambitions.
• Translate fintech roadmap priorities into scalable exposure architectures that enable ecosystem integration across payments, credit, wealth, insurance, and partner ecosystems.
• Establish scalability, interoperability, and security standards that support high transaction volumes and cross-border expansion.
• Partner with Product to ensure capabilities are platform-ready from inception — without assuming ownership of product functionality.
• Align exposure standards with regulatory, security, and risk requirements across all API surfaces.

API Productisation & Lifecycle Governance

• Productise APIs as managed platform assets with defined lifecycle stages, version control, deprecation policies, and backward compatibility standards.
• Define performance benchmarks and reliability thresholds for all exposed services; embed security-by-design and compliance-by-design across API development.
• Ensure documentation, testing, sandbox environments, and support models meet enterprise-grade standards.
• Govern API portfolio rationalisation: eliminate duplication, retire deprecated APIs, and optimise platform efficiency.

Developer Marketplace Growth & Ecosystem Enablement

• Build and scale the Developer Marketplace as a structured ecosystem growth engine — strengthening developer experience (DX) through intuitive onboarding, self-service documentation, and structured support frameworks.
• Define clear value propositions and use cases for third-party developers, enterprises, and ecosystem integrators.
• Monitor ecosystem adoption metrics (active integrations, API call volumes, developer activation rates) and identify levers to accelerate usage.
• Establish structured feedback loops to continuously improve developer engagement and marketplace performance.

Monetisation Governance for Platform Exposure

• Define API monetisation principles aligned to revenue and EBITDA objectives — establishing pricing guardrails and usage models for API consumption.
• Ensure revenue-sharing and partnership structures are economically viable and margin-protective; track API monetisation performance against defined financial targets.
• Enable controlled commercial experimentation within approved boundaries; align monetisation frameworks with Product and Commercial teams to prevent overlap or duplication.

Agile API Squads & DevSecOps Alignment

• Align API squads to agile delivery principles, enabling rapid iteration and continuous improvement.
• Embed DevSecOps practices to ensure secure, reliable, and scalable API deployments; ensure platform stability while supporting innovation velocity.
• Monitor service uptime, reliability, and incident response standards; coordinate cross-functional collaboration between API squads, Product, and Technology teams.
• Promote automation and continuous integration practices that enhance deployment speed and resilience.

Leadership & Talent Development

• Build and lead a high-performing, multidisciplinary team embedding OKR-driven accountability, agile ways of working, and a culture of continuous learning and innovation.
• Ensure succession readiness for all critical roles through structured coaching, mentoring, and capability development programmes.
• Champion cross-functional collaboration across M-PESA to ensure integrated, outcome-led delivery of products and initiatives.
• Model ethical leadership — reinforcing integrity, transparency, and responsible innovation — and ensure governance and compliance in all initiatives.

Agile Leadership & Delivery Governance

• Lead empowered cross-functional squads aligned to shared OKRs, with clearly defined decision rights, accountability structures, and escalation protocols.
• Champion iterative delivery and hypothesis-driven experimentation, balancing execution speed with regulatory, risk, and operational guardrails.
• Enable transparent progress tracking through sprint reviews and performance rituals, fostering a culture of ownership and outcome-based performance.

Key performance indicators:

Revenue & Monetisation

• API-driven revenue contribution: grow to at least 5% of total FS revenue .
• Developer marketplace revenue growth: achieve > 10% YoY growth.
• API monetisation yield per integration: achieve average acceptable yield per active third-party integration monthly.

Ecosystem Growth

• Active API integrations: achieve 10,000+ active enterprise and third-party integrations.
• API usage growth rate: achieve 15% YoY growth in total API call/transaction volume.
• Ecosystem partner activation and retention rate: achieve 80%+ 90-day partner retention.
• Average time to onboard new developers or partners: reduce to 48 hours.

Platform Performance & Quality

• API platform uptime: maintain 99%+ availability across all production API surfaces.
• Mean time to resolve (MTTR) API incidents: achieve below 2 hours for P1/P2 incidents.
• Percentage of new fintech products that are API-enabled at launch
• API security compliance: zero critical security vulnerabilities in production; all findings remediated within defined SLA.

Must have technical / professional qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or a related field.
• Master’s degree in Business Administration (MBA), Technology Management, Digital Platforms, or related discipline is advantageous.
• Minimum 10–12 years’ experience in digital platforms, APIs, fintech, product management, or ecosystem strategy within large-scale, technology-driven organizations.
• Proven experience leading API strategy, platform exposure, or developer ecosystem initiatives at enterprise scale.
• Strong understanding of API productization, platform monetization models, and digital ecosystem economics.
• Demonstrated experience working within agile delivery environments and aligning API squads with DevSecOps practices.
• Solid understanding of cloud-native architectures, microservices environments, and scalable platform design principles (without requiring deep engineering specialization).
• Experience managing platform reliability, security, compliance, and performance standards in regulated financial or technology environments.
• Track record of building and scaling developer marketplaces, partner ecosystems, or B2B platform adoption programs.
• Strong commercial acumen with the ability to link API exposure strategy to revenue growth, monetization governance, and EBITDA impact.
• Demonstrated ability to influence cross-functional stakeholders across Product, Technology, Growth, and Commercial teams.
• Strong executive communication capability with the ability to translate technical concepts into strategic business outcomes.

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Next Gen Fintech lead at Safaricom PLC

The Next Gen Fintech Lead owns the end-to-end strategy, commercial performance, and product portfolio for M-PESA’s next-generation financial solutions — including digital savings, investments, wealth management, and emerging fintech propositions. The role drives growth, adoption, and profitability by translating market opportunities into scalable, platform-led products that advance customer financial empowerment.

Operating at the intersection of innovation, regulation, and commercial delivery, the Next Gen Fintech Lead partners with Technology, Risk, Data, and Marketing to bring differentiated fintech experiences to market at pace — building the capabilities and culture that ensure M-PESA leads the next era of African fintech. Reporting to the Chief Financial Services Officer, the role champions customer-centricity, agile execution, and operational excellence, leveraging advanced analytics and digital platforms to maximise adoption, engagement, and customer lifetime value.

Reporting to the Chief Financial Services Officer, the role provides strategic leadership in scaling and optimizing next generation fintech portfolios while innovating to meet evolving customer needs and market dynamics. The role champions customer centricity, agile execution, and operational excellence, leveraging advanced analytics, personalization, and digital platforms to maximize adoption, engagement, and customer lifetime value.

The role holder will:

• Define the strategy and long-term vision for next generation fintech solutions in line with Financial Services objectives
• Own end to end portfolio performance across digital savings, investments, and emerging fintech propositions
• Drive continuous product innovation and digital enablement through platform led and agile delivery models
• Champion customer centric experiences through personalization, analytics, and seamless digital journeys
• Leverage data and insights to optimize adoption, engagement, pricing, and customer lifetime value
• Ensure robust risk management, regulatory compliance, and governance across all fintech solutions
• Enable effective cross functional and ecosystem collaboration to deliver integrated outcomes
• Lead people and capability development to build high performing, future ready teams

Key accountabilities and decision ownership:

Strategy & Vision Leadership

• Define the end-to-end strategy and long-term vision for next-generation fintech solutions and insurance, aligned to Financial Services objectives.
• Translate enterprise strategy into clear, executable roadmaps — identifying new growth opportunities across digital savings, insurance, investments, and emerging fintech.
• Prioritise investments based on value, risk, and scalability, driving market leadership through differentiated propositions.

Fintech Portfolio Management

• Own end-to-end performance of the fintech portfolio — wealth (digital savings, investments, and digital assets), insurance  — including P&L, pricing, and value proposition design.
• Drive sustainable profitability and portfolio growth while monitoring adoption, usage, and customer lifetime value (CLV).
• Optimise product mix and bundling, taking corrective action on underperforming products decisively.

Product Innovation & Digital Enablement

• Lead development of next-generation, wealth, insurance and digital solutions; incubate new fintech models and platform-led propositions.
• Leverage emerging technologies to enhance customer experiences and drive rapid innovation through agile product development.
• Transition successful pilots into scalable, production-grade offerings within defined time-to-market targets.

Digital Products & Platforms Leadership

• Own the digital product roadmap and platform architecture, ensuring scalable, API-led capabilities underpin the fintech portfolio.
• Partner with Fintech Platforms Product & Innovation Lead to deliver reusable infrastructure that accelerates speed-to-market
• Embed UX excellence and reliability standards across all digital touchpoints.

Risk, Compliance & Governance

• Own the governance framework for all fintech innovations — ensuring regulatory compliance, risk controls, and audit readiness are embedded by design, not afterthought.
• Partner with the Risk, Compliance & Governance Lead to define risk appetite thresholds and manage operational, financial, and conduct risks.
• Engage proactively with regulators, balancing innovation speed with control and resilience.

Customer-Centricity & Data

• Champion customer-first design across all products; embed personalisation, segmentation, and contextual engagement.
• Leverage advanced analytics to drive decision-making — using data to optimise product performance, refine targeting, and enable predictive insights for growth.
• Partner with Data teams to scale analytical capabilities and improve customer lifetime value.

Ecosystem Partnerships

• Lead and manage the Ecosystem Partnerships function, building and governing strategic relationships with fintechs, platforms, and third-party providers.
• Enable integrated delivery across tribes and squads; resolve cross-functional dependencies.

People Leadership & Capability Development

• Lead and inspire high performing, multidisciplinary teams
• Build deep expertise in fintech, wealth, insurance and digital finance
• Develop future leaders through coaching and succession planning
• Foster a culture of innovation, agility, and ownership
• Drive performance management and accountability
• Support continuous learning and capability uplift

Agile Leadership & Delivery Governance

• Lead empowered cross-functional squads aligned to shared OKRs, with clearly defined decision rights, accountability structures, and escalation protocols.
• Champion iterative delivery and hypothesis-driven experimentation, balancing execution speed with regulatory, risk, and operational guardrails.
• Enable transparent progress tracking through sprint reviews and performance rituals, fostering a culture of ownership and outcome-based performance.

Key performance indicators:

Financial & Commercial

• Next Gen Fintech revenue growth: achieve >20% YoY growth
• Assets Under Management (AUM): grow by 15% YOY

Customer & Product

• Customer adoption and activation rate: achieve 30% monthly activation rate for digital savings and investment products, tracked by segment.
• Customer Lifetime Value (CLV): deliver 10% uplift in CLV for active next-gen fintech customers year-on-year.
• Product penetration rate: achieve 30% penetration of key next-gen fintech products within target segments.

Delivery & Operations

• Time-to-market: deliver new propositions from approved concept to MVP within 90 days; full production within 180 days.
• Digital engagement: achieve 20% monthly active usage across next-gen fintech products.

Governance & Compliance

• Zero critical regulatory or audit findings across the fintech portfolio in any review period
• Portfolio performance and risk governance: all material risks escalated and resolved within defined SLA.

Must have technical / professional qualifications:

• Bachelor’s degree in Finance, Economics, Business Administration, Technology, or a closely related discipline from a recognized institution.
• Postgraduate qualification such as an MBA or Master’s degree in Finance, Strategy, Innovation, or Digital Transformation is strongly preferred.
• 12+ years of progressive experience in financial services, fintech, digital banking or investment products, with exposure to large scale portfolios.
• Demonstrated senior leadership experience managing multidisciplinary teams and leading managers within complex, fast paced environments.
• Proven track record of designing, launching, and scaling digital and platform led financial solutions, ideally within ecosystem or partnership driven models.
• Solid understanding of fintech innovation, emerging technologies, and digital platforms, with the ability to translate innovation into commercial value.
• Sound knowledge of regulatory, compliance, risk, and governance frameworks applicable to fintech solutions within regulated environments
• Strong commercial and financial acumen, with experience driving growth, profitability,pricing optimization, and customer lifetime value.
• Advanced analytical and strategic thinking capabilities, with the ability to leverage data, insights, and customer analytics to inform decision making and execution

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Intelligent Ops & Governance Lead at Safaricom PLC

The Intelligent Ops & Governance Lead is accountable for enabling safe, resilient, and scalable end-to-end fintech operations across M-PESA’s Financial Services portfolio. The role serves as the operational backbone of the cluster — ensuring policy clarity, process excellence, regulatory compliance, and risk discipline while actively enabling innovation and growth. 

 A defining feature of this role is its governance boundary: Product owns commercial decisions; Operations owns compliance thresholds, operational guardrails, and risk frameworks that allow Product, Growth, Loyalty, and API teams to execute confidently within defined boundaries. The Lead uses AI, automation, and data to build an intelligent operations engine — one that is predictive, not merely reactive — ensuring fintech solutions operate with high reliability, strong fraud and risk controls, and consistent service standards across all customer touchpoints.  

The Intelligent Ops & Governance Lead oversees end-to-end fintech operational integrity, including policy and process management, partner and ecosystem governance, regulatory and operational compliance, risk and control frameworks, service level governance, business continuity planning, and customer experience enablement. The role ensures that fintech solutions operate with high reliability, strong fraud and risk controls, and consistent service standards across all customer touchpoints. Anchored in regulatory clarity and operational resilience, the role institutionalizes structured compliance governance while avoiding bureaucratic friction. It embeds lean process optimization and continuous improvement loops to reduce operational complexity, improve turnaround times, and enhance customer experience outcomes.  

The Intelligent Ops & Governance Lead also ensures that operational risk, fraud management, and control frameworks are forward-looking and proportionate to scale, supporting innovation without compromising trust. Through disciplined service level governance and ecosystem partner oversight, the role strengthens platform stability, operational performance, and regulatory confidence. Operating within agile ways of working, the role enables cross-functional squads by providing clear compliance thresholds, defined decision rights, and escalation protocols. It champions iterative improvement while balancing speed with regulatory and operational safeguards. 

Thus, the Intelligent Ops & Governance Lead is strategically accountable for:  

•  Intelligent Ops Leadership: Oversees ensures end to end fintech operations run reliably, efficiently, and proactively by leveraging AI, automation, and data to drive seamless customer experiences, operational excellence, and predictive issue resolution. 
• End-to-End Fintech Operational Enablement: Oversee the integrity, scalability, and operational readiness of the full fintech portfolio, ensuring operations support growth ambitions without compromising stability or resilience.
•  Policy & Process Governance: Define and maintain clear, simplified policies and scalable process frameworks that embed control discipline while enabling efficient execution across the cluster.
• Regulatory & Operational Compliance: Establish compliance thresholds and operational guardrails that enable innovation within defined regulatory boundaries, ensuring adherence without unnecessary bureaucracy. 
• Fintech Risk & Controls Management: Lead the design and oversight of risk, fraud, and operational control frameworks that protect customer trust and business integrity at scale.
• Service Level Governance & Customer Experience Enablement: Own service performance standards across fintech touchpoints, ensuring consistent reliability, rapid issue resolution, and continuous service improvement. 
• Partner & Ecosystem Governance: Define governance and performance standards for ecosystem partners to ensure scalable, compliant, and resilient integrations across the fintech landscape. 
• Business Continuity & Operational Resilience: Ensure robust continuity and disaster recovery frameworks are in place to safeguard service stability and regulatory confidence during disruptions. 
• Continuous Improvement & Lean Optimization: Embed structured continuous improvement loops and lean process optimization principles to enhance operational efficiency and reduce friction. 
• Clear Domain Boundaries & Governance Clarity: Operate within defined decision rights where Product owns commercial decisions and Operations owns compliance thresholds, preventing overlap and friction. 
• Agile Leadership & Delivery Governance: Lead empowered cross-functional squads aligned to shared OKRs, champion iterative delivery, and balance execution speed with regulatory and operational guardrails.  
• Anchored in Safaricom’s purpose of Transforming Lives, the Intelligent Ops & Governance Lead ensures that digital financial services remain secure, resilient, and trusted, enabling individuals, merchants, and enterprises to transact confidently within a stable and compliant financial ecosystem.

Responsibilities

Key accountabilities and decision ownership:

Intelligent Operations Leadership

• Lead end-to-end fintech operational processes across payments, credit, merchant, wallet, lending, and ecosystem products.
• Build an intelligent operations engine leveraging AI, analytics, and automation — including AI-driven anomaly detection for compliance and fraud risks in real time, and automated SLA monitoring with alert systems.
• Oversee customer experience operations, ensuring seamless, secure, and compliant customer journeys.
• Establish service excellence standards, SLAs, and operational KPIs across FS products and channels.

End-to-End Fintech Operational Enablement

• Oversee end-to-end fintech operational integrity across payments, credit, savings, insurance, and ecosystem services.
• Define operational readiness standards for new product launches and ecosystem integrations.
• Continuously assess operational bottlenecks and implement structured improvements; enable seamless coordination between Product, Growth, API, Loyalty, and Operations teams.

Regulatory & Operational Compliance

• Define compliance thresholds and operational guardrails that enable innovation within defined regulatory boundaries, without unnecessary bureaucracy.
• Ensure adherence to local regulatory requirements across all fintech offerings; implement structured compliance monitoring and reporting frameworks using real-time compliance dashboards where possible.
• Provide advisory support to squads on operating within defined compliance boundaries; partner with Legal and Risk to monitor evolving regulatory expectations.

Fintech Risk & Controls Management

• Establish risk management frameworks across fraud, operational risk, and ecosystem risk; define risk appetite thresholds in collaboration with Risk and Executive leadership.
• Implement preventative and detective control mechanisms — including AI-powered fraud detection — across fintech operations.
• Monitor fraud trends and operational risk exposures across segments; ensure timely escalation of material risks within defined protocols.

Service Level Governance & Customer Experience

• Define and monitor SLAs across fintech customer journeys; ensure operational performance standards are met across digital and assisted channels.
• Track service disruptions and coordinate rapid remediation actions; deploy automated SLA monitoring and alert systems.
• Embed customer experience feedback loops into operational improvement cycles; align service standards with brand and regulatory expectations.

Partner & Ecosystem Governance

• Define onboarding, due diligence, and governance standards for fintech ecosystem partners.
• Monitor partner performance against contractual and service commitments; trigger escalation frameworks for ecosystem performance risks.
• Ensure partner integrations comply with regulatory and operational thresholds; enable ecosystem growth within clearly defined guardrails.

Business Continuity & Operational Resilience

• Develop and maintain business continuity plans across fintech services; conduct resilience testing and scenario planning for operational disruptions.
• Ensure disaster recovery protocols meet regulatory and internal standards; coordinate cross-functional response to major operational incidents.
• Monitor resilience KPIs and system recovery timelines; strengthen operational preparedness as scale and complexity increase.

Continuous Improvement & Lean Optimisation

• Embed continuous improvement loops across fintech operational domains — data-led identification of inefficiencies and friction points.
• Champion automated reconciliation, intelligent workflow tools, and process re-engineering to raise operational intelligence and reduce manual intervention.
• Track operational cost efficiency improvements; facilitate structured retrospectives following major launches or incidents.

Leadership & Talent Development

• Build and lead a high-performing, multidisciplinary team by embedding OKR-driven accountability, agile ways of working, and a culture of continuous learning and innovation.
• Ensure succession readiness for all critical roles within the function through structured coaching, mentoring, and capability development programmes.
• Champion cross-functional collaboration across M-PESA to ensure integrated, outcome-led delivery of products and initiatives.
• Model ethical leadership — reinforcing integrity, transparency, and responsible innovation in all decisions — and ensure governance and compliance in all initiatives.

Agile Leadership & Delivery Governance

• Lead empowered cross-functional squads aligned to shared OKRs, with clearly defined decision rights, accountability structures, and escalation protocols.
• Champion iterative delivery and hypothesis-driven experimentation, balancing execution speed with regulatory, risk, and operational guardrails.
• Enable transparent progress tracking through sprint reviews and performance rituals, fostering a culture of ownership and outcome-based performance.

Key performance indicators:

Availability & Reliability

• Fintech platform availability: maintain 99.95%+ availability across all customer-facing platforms; measured monthly.
• SLA compliance: achieve 95%+ SLA compliance across all key fintech customer touchpoints.

Regulatory & Risk

• Regulatory compliance: zero critical regulatory findings per annual audit cycle; all medium-risk findings remediated within 60 days of identification.
• Operational and fraud loss rate: maintain below 5% of fintech revenue; report monthly.

Resilience & Recovery

• Business continuity test success rate: achieve 100% pass rate on all scheduled DR tests; resolve any failures within 30 days.
• Operational incident resolution: achieve 95%+ of incidents resolved within defined recovery time objectives (RTO).

Partner & Ecosystem Governance

• Partner SLA adherence: maintain 95%+ partner SLA adherence; trigger escalation protocol for any partner below 90% for two consecutive months.

Efficiency & Continuous Improvement

• Operational cost-to-serve ratio: reduce by 5% year-on-year across fintech services.
• Process cycle time reduction: reduce average cycle time for priority customer and operational journeys by 50% within 12 months 
• Continuous improvement impact: deliver 5 measurable improvement initiatives per quarter with quantified efficiency or resilience gains

Must have technical / professional qualifications:

• Bachelor’s degree in Business, Finance, Operations Management, Risk Management, Engineering, or a related field; Master’s degree (MBA or equivalent) is an advantage.
• Minimum 10–12 years’ experience in financial services, fintech operations, payments, or regulated digital environments, with at least 5 years in a senior leadership role.
• Proven experience leading end-to-end operational governance within complex, highly regulated environments.
• Strong understanding of regulatory frameworks applicable to digital financial services, including compliance, fraud prevention, and operational risk management.
• Demonstrated expertise in designing and implementing risk and control frameworks across multi-product portfolios.
• Experience establishing service level governance, resilience standards, and business continuity frameworks at scale.
• Strong operational excellence background with experience in lean process optimization and continuous improvement methodologies.
• Proven ability to enable agile ways of working while maintaining defined compliance thresholds and escalation protocols.
• Experience managing ecosystem partners and third-party operational risk within platform-based business models.
• Strong analytical and problem-solving capability with experience using performance data to drive operational decisions and improvements.
• Demonstrated leadership capability in building high-performing teams within matrixed, cross-functional organizations.
• Excellent stakeholder management and executive communication skills, with the ability to balance innovation and governance in strategic decision-making.

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Acquire to Retire Analyst at Safaricom PLC

Job Description

Reporting to the Acquire to Retire Team Lead , the analyst will be responsible for accurate and timely accounting for tangible and intangible assets and maintaining proper records that will facilitate accurate and up to date tracking of all the company assets. They are also responsible for reconciliation of inventory accounts, accurate stock valuation, ageing of inventories, preparation of inventory accounts schedules, Stock take and stock planning.

Responsibilities

• Monthly and accurate fully analyzed asset schedules per category of assets broken down into cost, additions, adjustments, disposals, depreciation, and net book value.
• Accurate reconciliations between assets account movements in the purchase ledger with a clean trail of supporting documentation.
• Nil adjustments arising from implementation due to assets put into use not yet capitalized.
• Nil adjustments for assets in CWIP which are in use but have not yet been capitalized.
• Full and accurate analysis of disposals and accurate posting to Oracle.
• Nil adjustments on depreciation charged to P&L due to erroneous computations.
• Nil exceptions on review of assets on ground as per the tag numbers to assets in the fixed assets register.
• Physical verification report at least once in every 2 years.
• Reconciliation of assets in the fixed assets register with general ledger balances and Hyperion reporting requirements.
• Complete and accurate analysis of assets adjustments and a proper computation of depreciation related to the adjustments monthly by 1st working day.
• Complete and accurate analysis of CWIP for all categories, including a justification for any items outstanding in the CWIP account for more than six months.
• Accurate list of decommissioned sites, broken down into cost, accumulated depreciation, and net book value
• Monthly and accurate inventory valuation, Inventory holding report, cost of sales schedules, retention costs schedules and provisions for obsolescence.
• Submit accurate daily movement report in stock ledger synchronizing purchase ledger and sales ledger movements.
• Accurate weekly report on stock valuation report on all warehouses and adjustments proposal to align sub inventory weighted average costings to the latest weighted average cost.
• Physical verification report at least twice annually.
• Nil transactions processed through general ledger for stock transactions.

Health & Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work
• All employees have a responsibility to adhere to safety, health, and wellbeing policies.

Functional Competencies:

Planning and Control

• Analyses performance trends to determine the health of the business.
• Steers business performance by using strategy and external data to help set goals.
• Translates strategies into actionable plans that add value via process and operational improvements
• Maintains controls within Financial Systems through setup control and master data management.

Accounting

• Prepares, analyses, and summarizes financial data to support business operations and delivery statutory information.
• Ensures the integrity of processes and systems to record and authorize transactions in compliance with Safaricom accounting policies and regulation.

Reporting

• Delivers timely and accurate reports to satisfy statutory and business requirements.
• Identifies key performance and variances and provides recommendations.
• Delivers reports to satisfy statutory and business requirements.
• Combines expertise and commercial awareness to deliver value added solutions.

Financial Responsibility

• Compiling accurate financial information regarding all the inventory items in the business
• Monitoring the timely recognition of Cost of Sales and inventory holding in the financial Accounts
• Computing and reporting accurately the costs, provisions and inventory ageing in the P&L and the balance sheet. Provide information for insurance purposes from the financial records

Qualifications

• Business related bachelor’s degree from a recognized university.
• Qualified accountant with CPA (K)/ACCA/CIMA/ACA is a must.
• 2-3 years post qualification experience in finance with specialization in one or two areas of financial accounting i.e., fixed assets, Inventory accounting, sub-ledger accounting, statutory reporting.
• Proficiency in data analytics and visualization tools such as Excel, Power BI, Qlik etc.
• Sound knowledge of the International Financial Reporting Standards and their application.
• Ability to relate well with both internal and external customers and work in teams

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Software Development & Systems Engineering (Financial Systems) at Safaricom PLC

Software Development & Systems Engineering (Financial Systems)

Job Description

Reporting to the Delivery Lead Fintech – Financial Services IT, the role holder responsibilities will include financial services system development, support, capacity planning and technology evolution to attain a service availability of 99.999%.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Design and develop scalable microservices using Java, Spring Framework, Apache Camel, Django, Flask, and Go.
• Build responsive front-end applications using HTML, CSS, JavaScript, TypeScript, and frameworks including React, Angular, Vue, Next.js, and Nuxt.js.
• Deliver end-to-end full-stack solutions leveraging microservices and micro-frontend architectures.
• Develop and implement new financial technology solutions aligned with approved solution designs and business requirements.
• Participate in solution architecture, technical design, and platform capacity planning for new digital services.
• Conduct functional, performance, security, and automated testing using TDD practices to ensure high-quality software delivery.
• Troubleshoot, debug, optimize, and enhance existing systems to improve performance, scalability, and reliability.
• Drive CI/CD automation, release management, and change management processes to support efficient deployments and operational excellence.
• Collaborate within Agile and Scrum environments using tools such as Jira and Confluence while contributing to code reviews and continuous process improvement.
• Support financial systems evolution, infrastructure integration, and platform modernization initiatives to achieve high availability, scalability, and innovation targets

Qualifications

• Degree in one of the following: Computer Science, Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development
• 2 years of work experience as an engineer in Financial Technology or a telecommunications environment.
• Knowledge and experience on coding languages (e.g., Java, Python, JavaScript, html, css, type script) and frameworks/systems (e.g., Spring framework, AngularJS, React, Git, Apache camel, Node Js and GraphQL.)
• Experience and Strong understanding of both JSON and SOAP
• Experience in securing APIs using JWT, Oauth2, SAML, Spring security etc.
• Knowledge in Agile methodology. Certification in Scrum fundamentals is an added advantage.
• Knowledge in DevSecOps, CI/CD and version control (Git)
• Good understanding of writing unit tests.
• Experience working with relational and non-relational databases i.e., Oracle, MySQL, Mongo DB, Cassandra
• Experience in mobile money systems.
• Knowledge in cloud technologies (AWS, Microsoft Azure, Huawei or GCP).
• Knowledge in container orchestration technologies (Kubernetes, openshift container platform etc.)

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CoE Lead Safety, Workspace & Wellbeing at Safaricom PLC

CoE Lead Safety, Workspace & Wellbeing

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Deliver G4G Transformation 

• Lead delivery of G4G transformation across Safety, Workspace and Wellbeing as a driver of commercial intensity and futuristic thinking.
• Translate enterprise strategy into fit-for-purpose workplace, safety and wellbeing models that enable productivity and performance.
• Position Safety, Workspace and Wellbeing as strategic enablers of business performance, employee experience and resilience.
• Drive transformation of workplace and safety practices from reactive to proactive, data-driven and future-fit models.
• Embed a high-performance culture across environments, linking safety, wellbeing and workspace to business outcomes.
• Enable convergence between workplace design, employee experience and digital ways of working.
• Drive adoption of new behaviours and practices aligned to hybrid, agile and AI-enabled work environments.
• Partner with business and HR leaders to ensure transformation initiatives are embedded and sustained across all functions.
• Monitor and track transformation impact, ensuring delivery of measurable improvements in performance, engagement and efficiency.

Integration of AI & Digital-First Safety 

• Embed AI and digital solutions to transition safety management from reactive to predictive and preventive .
• Leverage real-time data and analytics to identify risks and drive proactive interventions.
• Introduce intelligent monitoring systems across workplaces to reduce hazardous exposures.
• Drive automation of safety reporting, compliance tracking and risk management processes.
• Enable data-driven decision-making in safety governance and operations.
• Integrate safety systems with enterprise digital platforms for seamless visibility and control.
• Partner with Technology to build AI-enabled safety capabilities aligned to enterprise architecture.
• Continuously evaluate emerging technologies to enhance safety outcomes and efficiency.
• Drive adoption of digital tools across the organization to improve safety awareness and compliance.

Safety, Health & Wellbeing Strategy 

• Define and lead the enterprise SHW strategy, positioning safety and wellbeing as core business enablers.
• Institutionalize a proactive, risk-based safety culture embedded in daily operations and leadership accountability.
• Embed safety into business strategy, operations and transformation initiatives across all clusters.
• Drive visible leadership commitment to safety through governance forums, reporting and accountability structures.
• Align safety strategy to CI (commercial intensity) and FT (future thinking) by linking safety to productivity and performance.
• Establish enterprise-wide safety standards, frameworks and policies across all environments.
• Lead continuous improvement of safety maturity using global benchmarks and internal diagnostics.
• Drive integration of wellbeing into performance, engagement and workforce productivity agendas. 
• Partner with business leaders to embed safety ownership at all levels of the organization.

Institutionalizing Safety

• Define and lead the enterprise-wide safety strategy, shifting Safaricom from reactive, compliance-driven practices to a proactive, prevention-focused safety culture embedded in daily operations.
• Embed safety as a core business priority by integrating safety considerations into strategic planning, operational processes, and decision making across all functions and levels.
• Drive visible and sustained leadership commitment to safety by equipping leaders with clear expectations, accountability frameworks, and tools to role-model safety-first behaviours.
• Establish and enforce enterprise safety governance, standards, and policies aligned to global best-in-class benchmarks and regulatory requirements, ensuring consistency and rigor across the organization.
• Lead the adoption of leading safety practices, frameworks, and technologies, continuously benchmarking against industry leaders to elevate Safaricom’s safety maturity. 
• Design and implement proactive risk identification and mitigation mechanisms, including predictive analytics, early warning systems, and regular safety assessments to prevent incidents before they occur.
• Build organizational safety capability by embedding safety awareness, training, and behavioural programs that empower employees to take ownership of safety in their day-to-day work.
• Partner with business leaders to ensure adequate resource allocation (people, tools, budget) for safety initiatives, ensuring safety is not compromised in pursuit of commercial or operational objectives.
• Monitor, measure, and report on safety performance and maturity through clear metrics and insights, driving continuous improvement and reinforcing a culture of accountability and learning.

Safety Governance, Risk & Compliance 

• Own and enforce enterprise safety governance frameworks, ensuring consistency across all sites and operations.
• Lead identification, assessment and mitigation of safety risks across physical and hybrid environments.
• Ensure full compliance with regulatory, statutory and internal safety requirements.
• Establish robust incident management, reporting and investigation frameworks.
• Drive proactive risk management using data, analytics and predictive insights. 
• Embed safety assurance processes into business operations and decision-making.
• Oversee audits, inspections and compliance reviews across all locations.
• Strengthen crisis preparedness and response capabilities for safety-related incidents.
• Ensure alignment of safety governance across subsidiaries with Group standards Workplace Experience & Environment.
• Lead the design and delivery of end-to-end workplace experiences across physical and hybrid environments.
• Ensure workplace environments enable productivity, collaboration and employee experience.
• Align workplace design to business needs, customer outcomes and ways of working.
• Embed employee-centric design principles into workplace planning and delivery.
• Drive continuous improvement of workplace experience through feedback and data insights.
• Ensure consistency in workplace standards across all locations and subsidiaries. 
• Partner with business leaders to align workplace environments with team performance needs.
• Integrate safety and wellbeing into workplace experience design.
• Enable environments that support innovation, cross-functional collaboration and engagement.

Future Workplace & Hybrid Strategy 

• Define and implement future workplace strategy aligned to Agile, AI-first and hybrid ways of working.
• Re-imagine workplace models to support flow-to work, squad-based and cross-functional delivery. 
• Align physical spaces with evolving workforce needs and digital collaboration tools.
• Drive workplace innovation to support agility, speed and enterprise productivity.
• Enable seamless integration of physical and digital work environments.
• Partner with Technology to embed smart workplace solutions and digital collaboration platforms.
• Ensure workplace strategy supports talent attraction, retention and engagement.
• Continuously assess and evolve workplace models based on business and workforce trends.
• Position workplace as a strategic enabler of G4G transformation.

Workplace Transformation & Operations 

• Lead execution of workplace transformation initiatives across Safaricom.
• Drive operational excellence in workplace services, facilities and property management.
• Ensure seamless delivery of workplace services across all locations.
• Integrate digital tools and systems to enhance workplace operations and efficiency.
• Optimize service delivery models to align with hybrid working and business needs.
• Manage vendors and partners to ensure quality, efficiency and cost effectiveness.
• Drive continuous improvement in workplace operations using data and insights.
• Ensure operational resilience and continuity across all workplace environments.
• Align workplace operations to enterprise priorities and performance outcomes.

Employee Wellbeing & Medical Scheme Management 

• Lead enterprise wellbeing strategy, embedding wellbeing as a driver of performance and productivity.
• Oversee medical schemes, ensuring access, quality of care and cost efficiency.
• Embed intelligent care models using AI and data to enhance employee health outcomes.
• Drive hyper-personalization of medical and wellbeing offerings based on employee segments.
• Leverage data and analytics to optimize medical costs and improve utilization.
• Integrate wellbeing into employee experience, engagement and performance agendas.
• Partner with providers to enhance healthcare delivery and service quality.
• Drive preventive health programs and early intervention strategies.
• Ensure alignment of wellbeing programs with business priorities and workforce needs.

Value Management 

• Lead value optimization across workplace, safety and wellbeing investments, ensuring cost efficiency and value for money.
• Drive data-driven decision-making on workspace utilization, medical schemes and wellbeing programs.
• Optimize property footprint and workplace costs while maintaining high standards of employee experience and safety. 
• Embed cost discipline and financial governance across safety, workplace and wellbeing initiatives.
• Partner with Finance to align investments with enterprise cost and productivity targets.
• Leverage analytics and AI to identify cost drivers, inefficiencies and opportunities for optimization.
• Balance cost efficiency with employee experience, ensuring sustainable and impactful investments.
• Continuously benchmark against industry best practices to drive efficiency and effectiveness.
• Deliver measurable ROI on workplace, safety and wellbeing programs aligned to business outcomes.

Property Portfolio & Cost Optimization 

• Oversee management and optimization of Safaricom’s property portfolio.
• Drive efficient utilization of workspace aligned to hybrid working models. 
• Ensure cost discipline and optimization across property and workplace spend. 
• Align property strategy with business growth and transformation priorities.
• Lead space planning and footprint optimization initiatives. 
• Drive value realization from property investments and assets. 
• Partner with Finance to ensure cost efficiency and budget alignment.
• Continuously assess and optimize property performance and utilization. 
• Ensure sustainability and environmental considerations in property management.

Hyper-Personalization of Medical Scheme

• Lead the design and delivery of an AI-enabled, hyper-personalized medical scheme that tailors healthcare solutions to diverse employee segments.
• Leverage real-time data, predictive analytics and AI to anticipate health risks, optimize interventions and improve employee health outcomes.
• Shift medical scheme management from reactive claims-based models to proactive, preventive and intelligence-led care.
• Segment the workforce based on health needs, demographics and risk profiles to deliver targeted, personalized healthcare solutions.
• Partner with medical providers, insurers and digital health platforms to embed intelligent care pathways and digital-first health services.
• Drive cost optimization through data-driven utilization management, fraud detection, preventive care and early intervention strategies.
• Integrate wellbeing programs (mental, physical, financial) with medical schemes to deliver a holistic, employee-centric care model. 
• Enable employees to access personalized health insights, recommendations and services through digital platforms and AI-enabled tools.
• Track and optimize scheme performance through advanced analytics, ensuring improved health outcomes, employee experience and cost efficiency.

Agile Ways of Working within People 

• Enable adoption and maturity of agile ways of working within the Safety, Workspace and Wellbeing function.
• Embed agile principles into operating models, including prioritization, sprint-based delivery and continuous improvement.
• Design and implement fit-for-purpose structures, roles and governance to support speed and cross functional delivery.
• Enable the function to operate as a responsive, service-oriented and business-aligned capability. 
• Drive collaboration across HR, Technology, Facilities and business teams to deliver integrated workplace solutions.
• Build capability within the function to operate effectively in agile and hybrid environments.
• Embed performance management practices that reinforce accountability, delivery and outcomes.
• Leverage agile methodologies to continuously improve workplace, safety and wellbeing services. 
• Track and improve delivery effectiveness using agile metrics and insights.

Policy, Standards & Compliance Frameworks 

• Define and govern enterprise policies across safety, workplace and wellbeing. 
• Ensure consistency and alignment of policies across business units and subsidiaries.
• Drive compliance with internal standards and external regulatory requirements.
• Regularly review and update policies to reflect evolving business and regulatory needs.
• Embed policies into day-to-day operations and decision-making.
• Drive awareness and adoption of policies across the organization.
• Establish monitoring and enforcement mechanisms for policy compliance.
• Align policies with global best practices and industry standards. 
• Support audits and governance reviews through robust policy frameworks.

Subsidiary Oversight, Governance & Enablement 

• Provide strategic oversight of safety, workplace and wellbeing across subsidiaries.
• Ensure alignment to Group standards, frameworks and governance requirements.
• Support subsidiaries in building capability across SHW and workplace management.
• Drive consistency in safety, workplace and wellbeing practices across markets. 
• Monitor subsidiary performance through governance forums and reporting structures.
• Share best practices and drive continuous improvement across subsidiaries.
• Provide advisory support on complex safety, workplace and wellbeing matters.
• Ensure subsidiaries are equipped to meet regulatory and compliance requirements. 
• Strengthen Group-wide capability and maturity in SHW and workplace practices.

Core competencies, knowledge and experience:

Customer Obsession 

• Deepen team connection to our customers and communities. 
• Foster authentic relationships with customers and partners that build trust. 
• Explicitly take customer-centric decisions and take personal ownership to achieve results. 
• Simplify processes through digitalization and promote a digital mindset and digital first customer experience. 
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose 

• Create an inspiring vision for your team to drive strategy and performance. 
• Show ambition and courage, empowering others to go beyond the plan. 
• Bold and challenge teams to reimagine how things are done. 
• Prompt new thinking and ideas by asking “what if” questions. 
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation 

• Create psychological safety so everyone can have an impact. 
• Fuel innovative ideas from others and test them to enable growth. 
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned. 
• Share your ongoing learning and personal purpose with others. 
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency

Collaboration 

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same. 
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others. Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• Bachelor’s degree in Occupational Health & Safety, Environmental Health, Engineering, Facilities Management, Business Administration or a related field 
• Master’s degree in Occupational Health & Safety, Business Administration or a related discipline is an added advantage 
• Professional certification in Health & Safety (e.g. NEBOSH, IOSH or equivalent) is required
• Demonstrated experience in leading enterprise-wide safety, health and workplace functions within a large, complex organization 
• Strong expertise in safety governance, risk management and regulatory compliance frameworks 
• Proven experience in workplace and facilities management, including property portfolio oversight and vendor management 
• Experience in designing and delivering workplace strategies, including hybrid and future-of-work models 
• Strong understanding of occupational health, employee wellbeing programs and medical scheme management 
• Experience managing medical insurance providers, benefits design and healthcare cost optimization
• Proven experience in policy development, governance and compliance management 
• Strong financial acumen with experience in budget management, cost optimization and property-related financial planning
• Experience working across multiple locations or subsidiaries, ensuring consistency of standards and practices 
• Strong analytical capability with ability to interpret safety, cost and workplace data to drive decision-making 
• Demonstrated ability to engage and influence senior stakeholders across HR, Finance, Technology and Operations
• Knowledge of local regulatory requirements related to workplace safety, health and environmental standards
• Relevant certifications in facilities management or workplace strategy (e.g. IFMA) are an added advantage

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M-Pesa Africa: Senior Data Architect at Safaricom PLC

M-Pesa Africa: Senior Data Architect

Job Description

We are Africa’s largest fintech providing financial services to more than 60 million customers and 5 million businesses, with transactions of over $1.2 billion a day across 8 countries. Driven by a strong passion in innovation, we provide Africa’s leading super app, the M-PESA Super App, pioneering a digital financial ecosystem that empowers customers and businesses to send and receive money and payments across the world, enables them with access to affordable credit and savings propositions, and provides them with best-in-class solutions to easily grow their wealth and businesses. United in our purpose to Transform Lives, we are determined and energetic in exploring and delivering solutions that consistently address our customers’ needs as we believe that we can only succeed if our customers and the community around us are succeeding.

M-PESA Africa is looking for a Senior Data Architect to design, govern, and evolve our enterprise data landscape across our markets. Operating at the intersection of mobile money, payments infrastructure, AI, and analytics, you will set the architectural standards and strategic direction for how data flows, is governed, and generates value across M-PESA’s platforms.

This is a senior individual contributor role with broad influence across engineering, product, compliance, and group-level stakeholders. You will be expected to lead with vision, mentor others, and translate complex data challenges into scalable architectural solutions.

Responsibilities

• Data Architecture & Strategy
• Own the enterprise data architecture across M-PESA Africa’s multi-market environment, spanning transactional, operational, analytical, and AI/ML data domains.
• Define and enforce data modelling standards, data flow patterns, and integration architecture for real-time and batch processing pipelines.
• Lead architecture design for data platforms supporting payment rails, API analytics, fraud and AML detection, and regulatory reporting.
• Drive the transition to modern data architectures: data mesh, data lakehouse, event-driven patterns aligning to M-PESA’s cloud and hybrid infrastructure strategy.
• Data Governance & Standards
• Establish and champion enterprise-wide data governance frameworks, data quality standards, and master data management (MDM) policies across all six markets.
• Define data classification, lineage, and cataloguing standards, ensuring traceability from source systems (e.g., Fintech 2.0 Platform) through to consumption layers.
• Partner with Compliance, Legal, and Market teams to ensure data architectures meet local regulatory obligations and cross-border data sovereignty requirements.
• Integration & Platform Architecture
• Architect data integration patterns between M-PESA core systems, third-party platforms and analytics/AI layers.
• Collaborate with API gateway teams to define event-driven, API-first data exchange patterns aligned with the integration layer strategy.
• Design and govern streaming and CDC pipelines using technologies such as Apache Kafka and Oracle GoldenGate across market-level deployments.
• AI & Analytics Enablement
• Design data architectures that underpin AI/ML use cases including transaction monitoring, watchlist screening, customer intelligence, and predictive analytics.
•  Define feature store design, data pipeline standards, and model serving infrastructure patterns for production ML workflows.
• Partner with the AI/ML team to evaluate and onboard vector databases, embedding pipelines, and LLM-ready data infrastructure.
• Leadership & Stakeholder Engagement
• Serve as the senior data architecture voice in Architecture Review Boards, design forums, and group-level governance bodies.
• Mentor and coach mid-level data engineers and architects across markets, building data architecture capability within the team.
• Produce executive-ready architecture artefacts, including C4/Mermaid diagrams, ADRs, and data strategy presentations for CTO/CIO audiences.
• Lead vendor evaluations for data platform tools, cloud data services, and governance technologies.

Qualifications

• Education:
• Bachelor’s degree in Computer Science, Information Systems, Electrical/Computer Engineering, or a related field.
• Experience:
• Experience in data architecture, data engineering, or closely related technical disciplines, with at least 3 years in a senior or lead capacity.
• Proven track record designing enterprise-scale data platforms in financial services, fintech, or telecommunications.
• Deep expertise in data modelling (conceptual, logical, physical) for both OLTP and OLAP systems.
• Hands-on experience with cloud data platforms (AWS, GCP, or Azure) and big data technologies (Spark, Databricks, BigQuery, Redshift, etc.).
• Proficiency in data integration patterns: ETL/ELT, Change Data Capture (CDC), event streaming, and API-driven data exchange.
• Strong understanding of data governance frameworks and tools (DAMA-DMBOK, Apache Atlas, Collibra, or equivalent).
• Experience with streaming platforms such as Apache Kafka in high-throughput transactional environments.

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Manager - Competition at Safaricom PLC

Job Description

Reporting to the Director -Regulatory Affairs, the role holder will provide robust, insights led economic and policy analysis and advisory that supports Safaricom’s regulatory, competition, compliance and public policy objectives across Safaricom’s telecommunications, financial services and digital platforms.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Economic & Policy Analysis

• Guide Safaricom’s approach to competition economics and regulatory market design.
• Analyse and interpret competition laws, relevant sector regulations, and policy frameworks affecting telecommunications, digital platforms, and adjacent markets.
• Conduct competition audits, prepare policy briefs, economic analyses, and position papers to inform Safaricom’s responses to competition focused regulatory proposals and legislative reforms.
• Support the development of Safaricom’s policy positions on competition and emerging digital regulation.
• Conduct market and regulatory benchmarking against regional and international jurisdictions to inform best practice and advocacy strategies.
• Provide authoritative economic assessments on regulatory proposals, remedies, and enforcement actions affecting the telecommunications, financial services and digital economy.
• Set analytical standards and frameworks for economic and policy analysis across the regulatory and public policy function.

Regulatory Engagement & Compliance Support

• Collaborate with colleagues in the Regulatory and Public Policy Departments and the wider Safaricom to support engagements with national and regional competition regulators and national and regional sector specific regulators on all issues relating to competition management.
• Own the development of Safaricom’s economic policy positions, ensuring alignment to corporate strategy and long term market sustainability. 
• Lead responses to major legislative, regulatory, and policy reforms, including consumer protection, competition law, and sector specific interventions. 
• Translate complex regulatory developments into clear executive level implications and recommendations.
• Analyse regulatory and licence requirements and provide clear policy oriented guidance to internal stakeholders on compliance options and implications.
• Monitor and assess current and anticipated regulatory and legislative developments, including consumer protection and competition policy, and advise on business impact.

Mergers, Acquisitions and Other Notifiable Transactions

• Provide economic and competition policy input to support applications for regulatory approvals relating to mergers, acquisitions, joint ventures, and other notifiable transactions. 
• Work collaboratively with the Regulatory and Public Policy Department, Legal, Business Development, and external advisors to support timely and effective engagement with competition authorities and sector regulators.

Policy Advocacy & Stakeholder Management

• Support the formulation of policy advocacy strategies, including economic justifications for regulatory or legislative change that promotes sustainable competition and investment.
• Contribute to consultation submissions, policy dialogue, and stakeholder forums convened by regulators and policymakers.
• Represent Safaricom, as delegated, in technical or consultative regulatory engagements, hearings, and working groups, in coordination with the Director, Regulatory Affairs.

Inter Operator & Market Framework Support

• Provide economic and policy input into pricing and inter operator frameworks.
• Collaborate with internal teams in the review and negotiation support of regulatory driven agreements to ensure alignment with economic principles and regulatory obligations.
• Assist in analysing and managing regulatory or commercial disputes from a policy and economic perspective, working closely with regulatory, legal and external advisors.

Internal Advisory & Process Development

• Act as an internal point of reference on economic and regulatory policy issues, supporting cross functional teams with clear, practical insights.
• Contribute to the development and continuous improvement of internal processes, guidelines, and SLAs related to regulatory analysis and policy engagement.
• Support knowledge building initiatives to strengthen Safaricom’s institutional capability in economic and competition policy analysis. 

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• Degree in Economics, Public Policy, Law, or a related discipline; postgraduate qualification in economics or competition policy is an advantage.
• 5–8 years’ experience in economic policy, competition analysis, regulatory affairs, consulting, or a similar environment.
• Strong analytical capability with the ability to translate complex regulatory and economic issues into clear business and policy insights.
• Experience engaging with regulators, policymakers, or industry associations.
• Strong written communication skills, particularly in policy papers, regulatory submissions, and briefing notes.
• Collaborative mindset with the ability to work across regulatory, legal, commercial, and technical teams.

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Software Developer in Test (SDET) at Safaricom PLC

Software Developer in Test (SDET)

Job Description

Reporting to Lead Software Developer in Test, the position holder is pivotal in ensuring the quality of our products. This individual will be a technical leader, responsible for driving test strategy, automation, and performance engineering. The ideal candidate will have a strong background in software development, testing, and a proven ability to influence and mentor others.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Independently own the entire test lifecycle for complex projects, including test planning, design, execution, and analysis.
• Develop and implement advanced test automation frameworks and tools.
• Lead performance testing initiatives, identifying performance bottlenecks and recommending optimizations.
• Drive the adoption of DevSecOps practices and optimize CI/CD pipelines for zero-touch deployment.
• Conduct in-depth security testing and analysis to identify vulnerabilities and mitigate risks.
• Leverage AI and machine learning to enhance test efficiency and effectiveness.
• Build and maintain comprehensive test analytics to measure and improve product quality.
• Collaborate with cross-functional teams to influence product design and development.
• Mentor and coach junior SDET team members.
• Contribute to the development and implementation of quality engineering best practices.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• ISTQB certification (preferred)
• Minimum 1-year proven experience within the role
• Strong programming skills (Python, Java, C#, or similar).
• Proven experience with test automation frameworks/tools.
• Deep understanding of performance testing, security testing, and QA processes.
• Experience working with CI/CD pipelines and DevOps/DevSecOps practices.
• Good communication skills and ability to work collaboratively across teams. 

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DevSecOps Engineer at Safaricom PLC

DevSecOps Engineer

Job Description

Reporting to DevSecOps Practise Area Lead, the position holder is pivotal role in designing, building, and scaling intelligent software delivery platforms across Safaricom’s digital ecosystem. The role focuses on advancing engineering maturity through AIOps, DevSecOps automation, policy-as-code governance, and cloud-native platform engineering. Key outcomes include improved deployment speed, platform reliability, security compliance, and engineering efficiency across multiple teams.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Design and maintain secure, reusable CI/CD pipelines and internal developer platforms for self-service delivery
• Embed security across the SDLC using SAST, DAST, SCA, container, and secrets scanning
• Enforce compliance through Policy-as-Code in CI/CD pipelines and Kubernetes environments
• Provision and manage cloud infrastructure using IaC with a focus on scalability, resilience, and cost optimization
• Implement observability and AIOps capabilities, including monitoring, anomaly detection, and automated incident response
• Develop automation tools, scripts, and backend services to improve efficiency and productivity
• Support end-to-end software delivery, including design, development, testing, and deployment
• Handle L2/L3 incidents, perform root cause analysis, and drive continuous reliability improvements
• Collaborate with cross-functional teams to deliver secure, scalable, and high-performing systems
• Manage identity, access, and secrets securely while maintaining documentation and enforcing best practices

Qualifications

• Bachelor’s or master’s degree in computer science, Information Systems, Engineering, or a related field.
• 3–5 years of experience in DevOps/DevSecOps, software engineering, or systems engineering in agile environments.
• Relevant certifications (e.g., CKA, AWS/Azure, CSD) and telecom industry experience are an added advantage.
• Strong experience with CI/CD pipelines (e.g., Jenkins, GitLab CI/CD) and automation practices.
• Proficiency in scripting/programming languages such as Go, Python, Java, or Bash.
• Hands-on experience with cloud platforms (AWS, Azure, or GCP) and cloud-native architectures.
• Experience with Kubernetes and containerization (e.g., Docker).
• Knowledge of Infrastructure as Code (IaC) tools such as Terraform or Ansible.
• Familiarity with DevSecOps practices, including security testing (SAST, DAST, SCA), secrets management, and Policy-as-Code (e.g., OPA).
• Experience with monitoring and observability tools (e.g., Prometheus, Grafana, ELK).
• Understanding of system design, distributed systems, and incident/problem management (L2/L3 support).
• Relevant certifications (e.g., CKA, AWS/Azure, CSD) and telecom industry experience are an added advantage.

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M-Pesa Africa: Senior Specialist – Cloud & Network Cyber Security at Safaricom PLC

Job Description

M-Pesa is a pioneering fintech business and global market leader in mobile money. Starting from 2007 as a convenient means by which the unbanked and underbanked could make digital payments, M-Pesa has now grown to offer over 60 million active customers Financial Services, Enterprise, Merchant and Retail solutions. We are proud of our work in enabling the digital economy in our markets, and in driving financial inclusion. M-Pesa Africa is the largest FinTech providing services to more than 60 million customers and 5 million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the preferred digital payment method across the markets that we serve, for both in-store, remote and online payments.

With headquarters in both Nairobi and Johannesburg, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Egypt, Ethiopia, and Mozambique.

We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech.

Reporting to Manager Cyber Security Prevent (MPA), as the Senior Specialist – Cloud & Network CyberSecurity, you will be responsible for the overall High/Low Level design and working configuration for the network security capabilities that support reliable and secure hosted and collaborative services across the whole M-Pesa Africa business. 

Responsibilities

Impact on the business

• Coordinate optimization of the Operational & Monitoring cyber security baselines (CSB) controls across all MPA relevant business areas and processes associated to Network Security;
• Design and implement network security measures to protect data, software, and hardware.
• Monitor network traffic for unusual activity and respond to security breaches.
• Conduct regular security audits and vulnerability assessments for perimeter security and Network related vulnerabilities such as unsecure ports.
• Develop and enforce security policies and procedures.
• Collaborate with IT and other departments to ensure comprehensive security measures.
• Stay updated with the latest security trends, threats, and technology solutions.
• Provide training/Knowledge share and support to staff on network security practices.
• Support all internal and external audits around Technology systems and processes, ensure these systems are free from known Technology audit findings and ensure all audit findings in these systems are closed within agreed timelines

Customers, supplier and third parties

• Ensure compliance with Legal, Regulatory and key stakeholders’ requirements across the Technology domains
• Responsible for monitoring of compliance of the Cyber security managed services contract, to ensure it is within agreed SLA
• Support for validation, timely completion and accuracy of Technology audit checklists and user access rights reviews
• Coordination of analytical processes and incident response measures
• Ensure proper implementation and change management processes compliance for all planned and emergency changes in Technology systems

Innovation and change

• Contribute to the Security and Privacy by Design Assurance (SPDA) processes of the GDPR and business requirements
• Continually review and enforce security policies and controls, to support business requirements and changing security landscapes
• Set-up of analytics framework and tools
• Drive continuous improvement through simplification of key cyber security processes Communication
• Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
• Make recommendations for Cyber security service Improvement Plans and ensure actions are followed through to completion in a timely manner
• Support information security awareness and training to all MPA users and third-party vendors
• Driving incident planned and emergency communication processes to both internal and external audience

Qualifications

• Degree in Electrical Eng/Computer Science/information Technology or equivalent Technology-related  degree
• Proven experience as a Network Security Senior Specialist or similar role.
• In-depth knowledge of network protocols, firewalls, VPNs, and security tools.
• At least one professional Network Security Qualification: ComptiaSecurity+/CCNA Security
• Advanced competencies in Network Security
• Minimum of 5 years Network Security experience with Intrusion Prevention Systems, Web Application Firewalls, VPN administration, Content Filters, Security Scanning tools.
• Minimum of 2-year focused Network Security Solutions implementation and maintenance.
• Experience in the use of security tools.
• Project management skills, and proven task execution (getting things done). 
• Proactive approach to staying ahead of potential security threats.
• Analytical Thinking.

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Lead – Wholesale & Carrier at Safaricom PLC

Lead – Wholesale & Carrier

Responsibilities
Key accountabilities and decision ownership:

Wholesale Revenue Growth & Portfolio Optimization

• Deliver annual revenue and gross margin targets across interconnect, roaming, capacity, and international voice/data streams.
• Develop multi-year wholesale growth plans aligned to traffic trends, network evolution, and competitive dynamics.
• Optimize revenue mix across inbound and outbound traffic to maximize margin contribution.
• Identify new wholesale monetization opportunities including infrastructure sharing and cross-border capacity sales.
• Drive traffic growth strategies leveraging bilateral and multilateral carrier agreements.
• Monitor performance against budget and implement corrective actions to protect profitability.

Carrier Partnership Strategy & Relationship Management

• Develop and manage strategic relationships with domestic and international carrier partners.
• Negotiate bilateral agreements covering roaming, interconnect, and international traffic exchange.
• Conduct regular business reviews with key carrier partners to align commercial performance and traffic targets.
• Identify partnership expansion opportunities across regional and global markets.
• Manage partner performance scorecards including revenue realization and settlement accuracy.
• Safeguard long-term partnership sustainability through transparent governance and dispute resolution mechanisms.

Interconnect & Roaming Governance

• Oversee interconnect frameworks ensuring regulatory compliance and financial integrity.
• Manage roaming agreements including pricing, clearing, and settlement structures.
• Ensure accurate traffic measurement, rating, and reconciliation processes.
• Monitor inbound and outbound roaming performance and margin contribution.
• Lead dispute management processes with domestic and international operators.
• Continuously optimize interconnect pricing structures aligned to regulatory guardrails.

International Voice & Data Monetization

• Develop competitive routing strategies to maximize international voice margins.
• Negotiate international termination and transit rates to protect cost position.
• Monitor traffic flows to detect fraud, leakage, or routing inefficiencies.
• Optimize international data capacity utilization and cross-border bandwidth sales.
• Partner with Technology teams to align network capacity planning with commercial demand forecasts.
• Drive margin improvement initiatives through cost optimization and traffic rebalancing.

Capacity & Infrastructure Commercialization

• Monetize fiber, subsea cable, and infrastructure capacity through structured commercial agreements.
• Develop capacity pricing models aligned to market demand and competitive benchmarks.
• Partner with Technology to forecast infrastructure expansion opportunities.
• Lead infrastructure-sharing agreements and related commercial negotiations.
• Monitor utilization rates and drive initiatives to improve asset yield.
• Evaluate new infrastructure investment opportunities from a wholesale commercial perspective.

Regulatory & Compliance Oversight (In Collaboration with Corporate & External Affairs)

• Ensure adherence to national and international telecom regulations governing interconnect and roaming.
• Maintain compliance with cross-border settlement standards and industry clearing frameworks.
• Partner with External Affairs to monitor regulatory changes impacting wholesale economics.
• Ensure alignment with competition law and anti-trust provisions in carrier agreements.
• Support audit processes related to wholesale settlements and traffic reporting.
• Embed risk mitigation frameworks for regulatory and contractual exposure.

Financial Settlement & Risk Governance

• Oversee traffic billing, reconciliation, and settlement accuracy across all wholesale streams.
• Monitor and reduce revenue leakage risks through structured controls.
• Partner with Finance to ensure timely settlement of receivables and payables.
• Improve Days Sales Outstanding (DSO) for wholesale receivables.
• Conduct periodic margin and profitability analysis for wholesale portfolio.
• Maintain a wholesale risk register covering financial, regulatory, and operational risks

Leadership & Talent Development

• Coach, mentor, and empower the leadership team to drive strategic excellence, collaboration, and disruptive thinking. 
• Drive diversity, inclusion, and leadership bench strength, ensuring succession readiness for pivotal roles within the function.
• Build critical capabilities through targeted hiring and continuous learning programs. 
• Institutionalize a functional Academy – develop playbooks, methodologies, and training for execution, and digital-first innovation models.
• Embed OKRs and a performance-driven culture, aligning incentives to strategic impact, and innovation. 
• Champion cross-functional collaboration across Safaricom to ensure integrated delivery of products.
• Lead change management for major shifts (new operating models, and innovation platforms) with clear narratives, stakeholder engagement, and adoption tracking. 
• Foster a culture of agility and experimentation, encouraging teams to pilot emerging technologies, new business models, and disruptive solutions.
• Model ethical leadership and values, reinforcing integrity, transparency, and responsible innovation in all strategic decisions. 
• Ensure governance and compliance in all initiatives, safeguarding organizational reputation and stakeholder trust.
• Champion adoption of emerging technologies (AI, IoT, cloud, blockchain) to enable disruptive innovation and digital transformation.

Qualifications
Must have technical / professional qualifications:

• Bachelor’s degree in Telecommunications Engineering, Electrical Engineering, ICT, Computer Science, Business Administration, Economics, or a related field from a recognized institution
• Master’s degree in Business Administration (MBA), Telecommunications Management, Finance, or Strategic Management is an added advantage
• Minimum of 10–12 years’ progressive experience in wholesale telecommunications, carrier business, interconnect, roaming, or international voice and data operations within a telecom or ICT environment
• Demonstrated experience managing wholesale and carrier revenue streams including interconnect, roaming, capacity, international voice, and international data services
• Strong commercial acumen with proven experience in bilateral carrier negotiations, pricing frameworks, settlement governance, and margin optimization
• Proven experience in managing cross-border carrier partnerships and international traffic routing strategies
• Strong understanding of telecommunications regulatory frameworks, interconnect 
• obligations, roaming standards, and competition law within regulated markets
• Demonstrated experience in traffic billing, reconciliation processes, settlement systems, and revenue assurance controls
• Professional certification in telecommunications, project management, or commercial management such as PMP, PRINCE2, ITIL, or equivalent will be an added advantage
• Strong knowledge of telecom network architecture, international routing models, subsea capacity commercialization, and infrastructure sharing frameworks
• Experience working in highly matrixed environments collaborating with Network/Technology, Finance, Risk, Regulatory & External Affairs, and Legal teams
• Proven ability to embed financial controls, compliance frameworks, and risk mitigation mechanisms in wholesale operations
• Strong analytical capability with proficiency in financial modeling, traffic analytics tools, settlement platforms, and enterprise reporting systems
• Member in good standing of a recognized professional body relevant to telecommunications, engineering, or commercial leadership
• Demonstrated commitment to integrity, regulatory compliance, and responsible commercial conduct in alignment with Safaricom’s Code of Conduct and industry standards

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Lead, Enterprise Operations at Safaricom PLC

Responsibilities

Key accountabilities and decision ownership:

Order-to-Cash Orchestration

• Lead end-to-end order management from post-sale handover through provisioning, activation, billing readiness, and service handover.
• Establish structured order governance frameworks to ensure completeness and accuracy of contract-to-delivery transitions.
• Monitor activation turnaround times and eliminate bottlenecks across provisioning workflows.
• Ensure seamless coordination between Sales, Solutions, Technology, and Finance during delivery.
• Track order fallout, rejection rates, and rework drivers to improve first time-right activation.
• Drive continuous improvement of order-to-cash cycle time to accelerate revenue realization.

Service Activation & Delivery Governance

• Coordinate cross-functional delivery of complex ICT, cloud, cybersecurity, IoT, and managed service solutions.
• Oversee implementation timelines for enterprise and public sector contracts.
• Ensure deployment readiness through structured project and delivery alignment forums.
• Validate solution scope adherence before go-live.
• Monitor delivery performance against contracted milestones.
• Escalate risks proactively where delivery timelines or scope are at risk.

SLA Management & Service Reliability

• Own SLA governance across enterprise portfolio, ensuring uptime, availability, and performance compliance.
• Track service reliability metrics across connectivity, cloud, and managed services.
• Drive structured performance reviews with Technology and support teams.
• Identify recurring failure patterns and lead root cause elimination initiatives.
• Implement preventive maintenance and reliability enhancement programs.
• Protect enterprise revenue by minimizing SLA penalties and service credits.

Escalation & Incident Governance

• Establish tiered escalation frameworks for high-severity enterprise incidents.
• Lead crisis response coordination across technical and support teams.
• Ensure transparent and timely communication with enterprise and public sector clients during outages.
• Oversee post-incident reviews and corrective action tracking.
• Maintain incident trend dashboards to identify systemic issues.
• Reduce mean time to resolve (MTTR) across enterprise support channels.

Risk Control

• Own the Enterprise Operational Risk Framework: Define, implement, and continuously improve policies, control standards, and risk appetite; ensure robust RCSA, KRIs/KCIs, and control testing across all operational domains. 
• Strengthen First Line Controls & Assurance by embedding preventive/detective controls in core processes and control remediation with clear owners and timelines. 
• Oversee incident reporting, root cause analysis, and loss event capture; close the loop with corrective/preventive actions and governance that reduces repeat incidents and operational losses. 
• Implement due diligence and ongoing monitoring for vendors/partners; integrate risk sign offs into projects, system changes, and product launches (e.g., change risk, data/privacy, cyber adjacent operational controls). 
• Maintain tested business continuity and disaster recovery plans; ensure adherence to regulatory/ISO standards; provide clear risk dashboards to EXCO/Board and drive culture of control excellence.

Business Continuity

• Own and govern the Enterprise Business Continuity Framework, ensuring policies, standards, and resilience requirements are embedded across all operational units and critical enterprise processes. 
• Lead Business Impact Analyses (BIA) to identify critical functions, recovery priorities, resource dependencies, and acceptable downtime thresholds across the enterprise value chain. 
• Ensure robust and tested Business Continuity Plans (BCP) for all high risk functions, including crisis management protocols, communication plans, recovery strategies, and alternate site readiness. 
• Drive end to end resilience testing, including simulation exercises, disaster recovery drills, and post exercise remediation with measurable improvements in readiness and recovery time. 
• Provide reporting and assurance, using resilience dashboards, risk indicators, and compliance scorecards to inform leadership and ensure regulatory/ISO adherence.

Retention Care

• Own the end to end retention strategy for enterprise clients, ensuring proactive engagement, contract management and value based interventions to minimise churn. 
• Establish proactive risk management mechanisms, using insights, early warning indicators, usage trends, and sentiment analytics to identify at risk accounts and trigger timely retention actions. 
• Drive high touch account lifecycle management, ensuring seamless onboarding, service quality, issue resolution, and continuous value extraction to strengthen loyalty. 
• Coordinate cross functional retention squads (Sales, Service Operations, Networks, Billing, Finance) to resolve systemic pain points, service failures, or commercial blockers impacting customer experience. 
• Improve retention performance and NPS, using structured governance, dashboards, root cause elimination, and customer back initiatives to secure long term relationships and revenue continuity.

Process Simplification & Automation

• Define Enterprise Automation roadmap that will guide future investment
• Identify manual and fragmented enterprise processes and drive simplification initiatives.
• Lead automation programs across provisioning, ticketing, and service assurance workflows.
• Embed digital tools for order tracking, customer visibility, and operational reporting.
• Reduce operational cycle times through workflow redesign.
• Improve cost-to-serve metrics through structured operational efficiencies.
• Drive adoption of enterprise self-service portals and automation-enabled support.

Customer Support & Service Experience

• Oversee enterprise-grade support models aligned to customer tiering frameworks.
• Institutionalize proactive service management for strategic accounts.
• Monitor enterprise jNPS and customer satisfaction metrics.
• Ensure structured Quarterly Service Reviews for high-value clients.
• Partner with Sales to drive retention through superior service experience.
• Embed continuous feedback loops to improve post-sale customer engagement.

Billing Readiness & Revenue Realization

• Partner with Finance to ensure accurate billing configuration and readiness at activation.
• Monitor billing accuracy and dispute rates across enterprise portfolio.
• Reduce billing-related escalations and revenue leakage.
• Track revenue realization timelines from activation to first invoice.
• Ensure compliance with contractual pricing and billing terms.
• Improve Days Sales Outstanding (DSO) through structured dispute and billing governance.

Commercial Operation

• Deliver Enterprise Business excellence all Enterprise Sectors
• Strengthen Pricing Governance, Margin Discipline & Value Realization
• Enable Data Driven Revenue Growth Across Enterprise, SME & Public Sector
• Build Scalable, Digitized & Efficient Commercial Operations
• Strengthen Customer Centricity & Sector Specific operation Support

Enable Operational Efficiency & Scalability

• Strengthen Governance, Risk & Compliance in Commercial Practices
• Enhance Partner & Ecosystem Commercial Performance
• Elevate Customer Value Delivery Across All Segments
• Accelerate Digital Transformation of Commercial Systems & Tools

Bid Management

• Lead end to end bid governance, ensuring all enterprise bids are commercially viable, compliant, and aligned to organisational strategy, risk thresholds, and profitability expectations. 
• Oversee the development of bid responses, coordinating cross functional inputs (Sales, Finance, Legal, Technology, Supply Chain) to produce compelling and competitive proposals. 
• Establish and enforce bid management frameworks, approval matrices, pricing governance, and quality standards to improve bid consistency and reduce commercial and contractual exposure. 
• Drive rigorous opportunity qualification, bid/no bid decisions, and pursuit strategies using data driven analysis of feasibility, risk, resource requirements, and competitive positioning. 
• Ensure timely submission of bids by managing bid timelines, resources, documentation, and stakeholder engagement to meet customer and regulatory requirements. 
• Monitor bid performance, win/loss trends, pricing patterns, and customer insights to continuously improve bid strategies, enhance win rates, and strengthen commercial effectiveness.

Leadership & Talent Development

• Coach, mentor, and empower the leadership team to drive strategic excellence, collaboration, and disruptive thinking. 
• Drive diversity, inclusion, and leadership bench strength, ensuring succession readiness for pivotal roles within the function.
• Build critical capabilities through targeted hiring and continuous learning programs. 
• Institutionalize a functional Academy – develop playbooks, methodologies, and training for execution, and digital-first innovation models.
• Embed OKRs and a performance-driven culture, aligning incentives to strategic impact, and innovation. 
• Champion cross-functional collaboration across Safaricom to ensure integrated delivery of products.
• Lead change management for major shifts (new operating models, and innovation platforms) with clear narratives, stakeholder engagement, and adoption tracking. 
• Foster a culture of agility and experimentation, encouraging teams to pilot emerging technologies, new business models, and disruptive solutions.
• Model ethical leadership and values, reinforcing integrity, transparency, and responsible innovation in all strategic decisions. 
• Ensure governance and compliance in all initiatives, safeguarding organizational reputation and stakeholder trust.
• Champion adoption of emerging technologies (AI, IoT, cloud, blockchain) to enable disruptive innovation and digital transformation.

Qualifications

• Must have technical / professional qualifications:
•  Bachelor’s degree in Telecommunications Engineering, Electrical Engineering, ICT, Computer Science, Business Administration, Operations Management, or a related field from a recognized institution
• Master’s degree in Business Administration (MBA), Operations Management, Telecommunications Management, or Strategic Management is required
• Minimum of 10–12 years’ progressive experience in enterprise service delivery, telecom operations, ICT operations, managed services, or large-scale customer operations within a regulated technology environment
• Demonstrated experience managing end-to-end order-to-cash processes including provisioning, activation, billing readiness, and service assurance
• Strong understanding of enterprise ICT environments including connectivity, cloud, cybersecurity, IoT, managed services, and complex multi-vendor solutions
• Proven experience in SLA governance, service management frameworks, and enterprise-grade incident management processes
• Certification in IT Service Management frameworks such as ITIL (v3 or v4) is required
• Project management certification such as PMP, PRINCE2, or equivalent is required or strongly preferred
• Demonstrated experience in operational process design, automation initiatives, and workflow optimization within large-scale organizations
• Strong knowledge of telecom network architecture and service assurance systems sufficient to coordinate effectively with Technology and Network teams
• Proven experience working in highly matrixed environments collaborating with Sales, Finance, Risk, Legal, and Technology functions
• Demonstrated capability in managing high-severity customer escalations and crisis response coordination
• Strong analytical capability with proficiency in CRM systems, order management platforms, billing systems, and operational performance dashboards
• Experience embedding operational risk controls, compliance frameworks, and audit readiness processes within enterprise operations
• Demonstrated commitment to integrity, regulatory compliance, and responsible operational governance aligned to Safaricom’s Code of Conduct

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Lead – Enterprise Converged Business Solutions at Safaricom PLC

The Lead Converged Business Solutions is strategically accountable for defining, architecting, managing and building  our Core capabilities in Payments, Fixed, Mobile, Fixed Voice, VAS, including embedding Devices into Converged, industry-ready solutions across the Enterprise and Public Sector cluster

Operating at the intersection of technology, commercial strategy, and industry demand, the role translates vertical market needs into structured solution blueprints, reference architectures, and converged propositions aligned to priority sectors including Government, Financial Services, Health, Manufacturing, and Transport.

The Converged Business Solutions partners closely with Enterprise Sales, Systems Integration & Enterprise Platforms, Technology (TES), Financial Services, Ecosystem & Partnerships, Commercial Excellence, and Enterprise Operations to ensure that enterprise solutions are commercially viable, technically robust, operationally deliverable, and aligned to Safaricom’s long-term digital infrastructure strategy.

Responsibilities
Key accountabilities and decision ownership:

Enterprise Solutions Portfolio Architecture

• Define and maintain the end-to-end enterprise solutions portfolio across connectivity, Payments, Fixed, Mobile, Fixed Voice, VAS 
• Establish clear solution taxonomy, bundling logic, and modular architecture standards.
• Develop standardized solution blueprints and reference architectures for enterprise and public sector segments.
• Ensure portfolio alignment to enterprise strategy, vertical priorities, and growth ambitions.
• Conduct periodic portfolio reviews to assess performance, scalability, and market relevance.
• Retire, refresh, or scale solutions based on lifecycle maturity and commercial performance

Convergence & Integrated Proposition Design

• Lead convergence across fixed, mobile, cloud, security, and fintech propositions into unified enterprise-grade bundles.
• Eliminate product silos by aligning cross-platform integration frameworks.
• Drive cross-sell enablement through standardized bundled offerings.
• Develop integrated value propositions tailored to Large Enterprise, SME, and Public Sector needs.
• Monitor solution attach rates and convergence performance metrics.
• Strengthen internal alignment to ensure seamless integration between commercial and technical domains.

Industry-Aligned Solution Development

• Translate vertical industry requirements into sector-ready solution architectures.
• Design compliance-aligned solution frameworks for Government, BFSI, Health, Manufacturing, and Transport.
• Partner with Sales to incorporate industry insights into solution design.
• Develop sector reference use cases and case studies.
• Align ecosystem partnerships to industry-specific requirements.
• Monitor vertical performance and refine solution positioning accordingly.

Commercial Viability & Lifecycle Governance

• Validate financial viability of enterprise solutions in partnership with Commercial Excellence and Finance.
• Define pricing frameworks and margin expectations for new solution launches.
• Govern go-to-market readiness reviews prior to commercial launch.
• Monitor solution revenue contribution and profitability performance.
• Ensure clear ownership of roadmap evolution and enhancement prioritization.
• Embed structured launch, scale, and retirement processes within portfolio governance.

Solution Standardization & Reusability

• Reduce bespoke solution dependency by building modular and reusable components.
• Develop standardized templates for common enterprise and public sector use cases.
• Drive replication of successful solution patterns across industries and segments.
• Monitor percentage of standardized versus customized solutions delivered.
• Improve implementation efficiency through documented solution playbooks.
• Enhance scalability by embedding automation and integration-ready components.

Technical Architecture & Cross-Functional Alignment

• Partner with Technology (TES) to ensure solution feasibility, scalability, and roadmap alignment.
• Validate integration requirements across platforms, APIs, and infrastructure layers.
• Ensure solution readiness aligns with capacity planning and network evolution.
• Coordinate with Systems Integration for complex multi-vendor solution alignment.
• Provide technical advisory support during strategic bid pursuits.
• Maintain structured documentation of enterprise solution architectures.

Innovation & Emerging Technology Integration

• Embed AI, automation, analytics, and emerging technologies into enterprise solution roadmap.
• Identify new digital infrastructure opportunities aligned to market evolution.
• Collaborate with ecosystem partners and hyperscalers to enhance solution depth.
• Monitor competitive innovation trends across ICT and digital markets.
• Drive experimentation pilots for next-generation enterprise propositions.
• Ensure Safaricom’s enterprise portfolio remains future-ready and differentiated.

Leadership & Talent Development

• Coach, mentor, and empower the leadership team to drive strategic excellence, collaboration, and disruptive thinking. 
• Drive diversity, inclusion, and leadership bench strength, ensuring succession readiness for pivotal roles within the function.
• Build critical capabilities through targeted hiring and continuous learning programs. 
• Institutionalize a functional Academy – develop playbooks, methodologies, and training for execution, and digital-first innovation models.
• Embed OKRs and a performance-driven culture, aligning incentives to strategic impact, and innovation. 
• Champion cross-functional collaboration across Safaricom to ensure integrated delivery of products.
• Lead change management for major shifts (new operating models, and innovation platforms) with clear narratives, stakeholder engagement, and adoption tracking. 
• Foster a culture of agility and experimentation, encouraging teams to pilot emerging technologies, new business models, and disruptive solutions.
• Model ethical leadership and values, reinforcing integrity, transparency, and responsible innovation in all strategic decisions. 
• Ensure governance and compliance in all initiatives, safeguarding organizational reputation and stakeholder trust.
• Champion adoption of emerging technologies (AI, IoT, cloud, blockchain) to enable disruptive innovation and digital transformation.

Qualifications
Must have technical / professional qualifications:

• Bachelor’s degree in Business, Economics Telecommunications, Computer Science, Information Technology, Business Information Systems, or a related technical field from a recognized institution
• Master’s degree in Business Administration (MBA), Technology Management, Digital Transformation, Strategy, or a related discipline is an added advantage
• Minimum of 10–12 years’ progressive experience in enterprise solution design, ICT product management, solution architecture, digital platforms, or technology consulting within telecommunications, ICT, cloud, or fintech environments
• Demonstrated experience designing and managing converged enterprise solutions spanning connectivity, cloud,  IoT, and digital platforms
• Strong understanding of enterprise ICT architectures, API ecosystems, cloud-native frameworks, DevSecOps principles, and systems integration models
• Proven experience translating industry vertical requirements into scalable, commercially viable solution architectures
• Demonstrated experience working in matrixed environments collaborating with Sales, Technology, Finance, Risk, and Operations functions
• Experience in product lifecycle management, including solution launch governance, roadmap planning, and retirement processes
• Certification in cloud technologies (e.g., AWS, Azure, Google Cloud), enterprise architecture (e.g., TOGAF), or cybersecurity frameworks will be an added advantage
• Certification in project or program management such as PMP, PRINCE2, or equivalent is preferred
• Strong commercial acumen with demonstrated ability to assess solution profitability, pricing frameworks, and margin impact
• Experience partnering with hyperscalers, OEMs, system integrators, and technology ecosystem partners
• Strong analytical capability with proficiency in solution modeling tools, enterprise reporting platforms, and portfolio performance dashboards
• Demonstrated commitment to innovation, responsible technology deployment, and adherence to Safaricom’s Code of Conduct and regulatory standards

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Engineer- IPCC Planning at Safaricom Plc

Job Description

Reporting to Call Center Delivery Lead, the position holder will be responsible for application development and evolution of existing contact center service applications including integration to related service platforms.
The planner will be responsible for architecture design, analysis, creating technical specification documents, developing source code, preparing unit / integration test plans, and release management. In addition, this position is responsible for system integrations using APIs, maintenance, and support of contact center Genesys Cloud components including IVR, Inbound and outbound call routing, social media, Workforce Engagement Management and reporting.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Analysis of system requirements based on user stories/business requirements to ensure correct user requirements are captured.
• Design and document end-to-end Genesys Cloud CX architectures, ensuring scalability and security.
• Configure IVR, ACD, call routing, and workforce engagement management (WEM) solutions. Integrate Genesys Cloud with to other third-party systems via APIs.
• Stay updated on Genesys releases and develop strategies for continuous improvement
• Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications
• Develop, deploy and maintain various contact center solutions and components, including but not limited to IVR Call flows, Routing Strategies, Reports, Voice Biometrics and Social Media solutions.
• Proper change management process including preparing for Change Advisory Board sessions, deployment and post go live product support.
• Research and provide input on design approach, performance and base functionality improvements for various procedures and applications. Research on new fit for future technologies and actively implement viable solutions
• Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.

Qualifications

• BSc. Computer Science/Software Engineering or related degree.
• 3-7 years’ experience in software development in a busy IT environment.
• Extensive experience with databases – data structures, relational data model, Stored Procedures, PL/SQL development
• Deep knowledge of Genesys Cloud CX, including Architect
• Proficiency in REST/SOAP APIs, JSON, Python, or JavaScript.
• Solid understanding of SIP, VoIP, and cloud infrastructure (AWS preferred).

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IT Business Analyst– Financial Services at Safaricom PLC

IT Business Analyst – Financial Services

Job Description

Reporting to Delivery Lead Fintech – Financial Services IT, the position holder acts as the bridge between business and technology teams, translating business needs into functional requirements that drive digital solution delivery. The role ensures alignment with business goals and enterprise standards while supporting system development, implementation, and testing. It also focuses on optimizing processes and enabling new digital capabilities within financial services.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Lead end-to-end business requirements gathering through stakeholder engagement, workshops, and process analysis
• Analyze, prioritize, and document business, functional, and system requirements to defined standards
• Translate business needs into BRDs, functional specifications, user stories, and use cases
• Develop process flows and ensure clear communication of system requirements
• Design high-level solutions aligned with enterprise architecture and business objectives
• Identify system integrations, enhancements, and support technical implementation with architects and developers
• Act as the primary liaison between business stakeholders and IT teams to ensure alignment and clarity
• Support the full SDLC across Agile and Waterfall methodologies, including testing, release planning, and delivery
• Analyze and optimize business processes, identifying automation and efficiency opportunities
• Contribute to innovation by evaluating emerging technologies and driving continuous improvement initiatives

Qualifications

• Bachelor’s Degree in Computer Science, Business Information Technology, Information Systems, or a related field.
• Minimum 3 years’ experience as a Business Analyst or Systems Analyst in a technology-driven environment.
• At least 2 years’ experience in systems analysis and requirements management.
• Experience working within Agile (Scrum/SAFe) and Waterfall development methodologies.
• Experience in financial services, fintech, or telecommunications environments will be an added advantage.
• Certification in Business Analysis (CBAP, IIBA) or equivalent.
• Familiarity with Agile frameworks such as Scrum or SAFe

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Product Manager – System Integrations at Safaricom PLC

Product Manager – System Integrations

Job Description

Reporting to the COE Lead – Integrated Solutions , the role holder will lead the design, development, and deployment of integrated solutions. These solutions may include connectivity, digital transformation tools, public service platforms, and data management systems.The role requires close collaboration with internal teams, customers, and technology partners to deliver impactful solutions that drive operational efficiency, customer engagement, and service delivery.

Responsibilities

Key performance indicators:

Product Performance & Quality

• System uptime and availability: Percentage of time product is operational.
• Incident resolution time: Average time to resolve product issues.
• User satisfaction score (NPS ): Customers feedback.
• Stakeholder Engagement & Relationships
• Strategic partnerships developed: Collaborations with key stakeholders & partners
• Adherence to ICT policies and regulations.

Innovation & Scalability

• New features deployed: Enhancements tailored for customer needs.
• Integration success rate: Seamless connection with existing customer systems.
• Scalability across counties: Expansion of the product to multiple jurisdictions

Revenue & Financial Impact

• Annual revenue from customer contracts: Growth in billings.
• Average revenue per Account (ARPA): Value derived from each customer.
• Cost savings generated for customers: Efficiency and financial impact of the product.

Product Adoption & Market Penetration

• Number of customers onboarded: Customers using the product.
• Key accountabilities and decision ownership

Product Strategy and Development

• Develop and own the product roadmap for integrated solutions .
• Recommend the nature and scope of present and future integrated solutions by reviewing product specifications and requirements, appraising new product ideas and/or product changes.
• Provide technical & thought leadership throughout various stages of product lifecycle – planning, design, specification, implementation and launch.
• Create user cases and detailed integrated product roadmap documents to articulate desired features and functionalities.
• Build relationships with, onboard and manage partnerships required for the execution of the integrated solutions.
• Conduct market research and analyze trends in the market to identify opportunities for innovation.
• Define product requirements, ensuring alignment with customer needs and regulatory frameworks.
• Identify opportunities for product innovation and enhancements.
• Assess and benchmark to competition, and drive market leadership through best-in-class integrated solutions and customer experience.
• Prepare market requirement documents and product use cases to drive product activity.
• Work with commercial team to develop pricing strategies and product policies.

Stakeholder Engagement

• Build strong relationships with sales teams and other key stakeholders to understand the challenges and priorities of the customers
• Collaborate with sales, marketing, and technical teams to create value-driven proposals.

Solution Deployment and Optimization

• Oversee the implementation of integrated solutions, ensuring timely delivery and quality.
• Monitor product performance and gather feedback to inform continuous improvement.
• Work with technical teams to resolve issues and enhance user experience.

Cross-Functional Collaboration

• Partner with finance, operations, and compliance teams to ensure solutions meet      internal standards and  government regulations
• Coordinate with technology partners to source, integrate, or co-develop complementary products.

Reporting and Metrics

• Develop and track KPIs to measure the success of implemented solutions.
• Prepare regular reports on product performance & projects progress
• Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends, and risks/opportunities for both short and long term.
• Support teams that track and manage business case metrics and financial planning models ensuring that product delivery stays on track and on budget.
• Monitor impact of product features on key metrics

Qualifications

• Business degree in Business Administration, Engineering, Computer science or related field
• Master’s degree, MBA, M.Sc in product Management or Technology management  is an added advantage
• 5+years of experience in product management specifically in integrated solutions or technology-based offerings
• Proficiency in Agile, Scrum or Kanban frameworks
• Familiarity with technologies like cloud computing, AI/ML and Data Analytics
• Experience in API’s  system integrations and SaaS solutions
• Knowledge of MDM (Mobile Device Management)
• Experience with CRM & ERP platforms
• Understanding of the target market Strong financial analysis skills including budgeting, forecasting and ROI analysis
• Experience in building product roadmaps and setting clear KPIs
• Certification in relevant technical areas e.g-AWS,Azure,Google cloud
• Knowledge of regulatory requirements and compliance in industry

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Engineer – VAS Products Development at Safaricom PLC

Job Description

Reporting to the Engineer – VAS Products Development, the role holder will be responsible for developing and integrating VAS Products & Services offered to Safaricom customers with the goal of delivering high quality solutions within approved schedules. VAS Products & Services comprise of all Value Added Services which include, but not limited to, Messaging, USSD, Content delivery, Voice (RBT, IVR & Media exchange), Video, Device management and IOT solutions.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Development, configuration and integration of all VAS solutions/systems in line with the Digital IT strategy execution plan.
• Actively participate in defining strategy, roadmaps and architecture design for the VAS products.
• Embrace the new ways of working in VAS domain with the goal of ensuring 50% of VAS projects are delivered through agile methodology.
• Timely delivery of projects assigned with the goal of ensuring high quality standards are met and solutions are operationally viable. Responsible for ensuring First Time Right delivery of all solutions developed.
• Enhance processes and DevOps to improve delivery and increase efficiency by focusing on continuous improvement.
• Accurately document products & services developed & delivered ensuring they follow DevOps Cycle.
• Embrace a DevOps culture by ensuring all developed products and Services are gracefully handed to operations for support.
• Develop and continuously update a knowledge base of best practice for VAS products and Service development.
• Collaborate with both Technical and Business teams to ensure seamless deployment of products.
• Prepare comprehensive technical documentation for products and services developed.
• Adhere to principles and standards for build and configuration.
• Participates in the formulation of testing and maintenance requirements, and acceptance.
• Sequences multiple development packages within wider solution or architecture scope.
• Aligns development within complex cross-functional environment.
• OTD – On Time Delivery: Timely and accurate deployment on new Projects and/or service enhancements as per project timelines.
• Incorporates quality and adheres to specification during development 

Qualifications

• BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
• 2 years’ experience in a busy telecommunication/ IT environment or Software Engineering with good knowledge in development for VAS solutions including Messaging, Voice, Video & IOT.
• Software Engineering methodologies including Agile-oriented development. 
      
  Proficiency in networking protocols – TCP/IP, DNS and load balancing.
• Working knowledge in Unix systems and Databases – Oracle, MySQL.
• Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
• Strong experience in programming/scripting language(s) – Python, Perl , Shell  or equivalent.
• 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred. 

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Senior Manager, Sustainability & Partnerships at Safaricom PLC

Senior Manager, Sustainability & Partnerships

Job Description

Reporting to the Director Sustainability and Shared Value, the role holder will lead the integration of Sustainability and Partnerships as strategic drivers of growth by embedding ESG principles into Safaricom’s business strategy, product development, ecosystem engagements and operational DNA, unlocking new revenue opportunities, strengthening stakeholder trust, and enhancing market positioning.

This role focuses on the Shared Value model identifying business opportunities that address global challenges (e.g., reducing carbon footprint to lower Opex, circular economy to create new revenue streams and sustainability Linked Loans). The role drives shared value creation by building and leveraging local, regional, and global partnerships, ensuring sustainability initiatives are directly linked to commercial outcomes, innovation, and long-term value for customers, communities, and shareholders.

The role also ensures robust ESG governance, reporting, and external positioning, while shaping Safaricom’s leadership in purpose-led growth and sustainable innovation.

Responsibilities

Health and Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Strategy & Shared Value Integration

• Develop and drive the Sustainability & Shared Value strategy aligned to Safaricom’s growth priorities.
• Embed ESG into business strategy, product design, and commercial decision-making across clusters.
• Identify and scale shared value initiatives where social impact drives competitive advantage.
• Translate sustainability priorities into clear business cases linked to revenue, cost, and risk outcomes.
• Partner with Commercial, Technology, and CFIO teams to integrate ESG into new growth areas (e.g. FinTech, digital ecosystems).
• Track and report on strategic impact of sustainability initiatives on business performance and long-term value.

Partnerships & Ecosystem Development

• Build and manage strategic partnerships (local, regional, global) to unlock ESG-led growth opportunities.
• Identify and develop ecosystem collaborations across public, private, and development sectors.
• Leverage partnerships to enable new business models, funding opportunities, and innovation.
• Position Safaricom as a partner of choice in sustainability, inclusion, and purpose-led initiatives.
• Drive cross-border and multi-stakeholder partnerships supporting expansion and regional play.
• Ensure partnerships deliver measurable commercial, social, and reputational value.

Environmental Stewardship & Sustainability Programs (Net Zero & Circularity)

• Lead delivery of environmental sustainability agenda including carbon reduction and resource efficiency.
• Lead the transition toward Science Based Targets initiative (SBTi) for carbon neutrality (Scope 1, 2, and 3).
• Oversee waste, water, and circularity initiatives across operations and value chain.
• Integrate environmental considerations into supplier, product, and operational decisions.
• Manage sustainability risks and opportunities related to climate and environmental impact.
• Support development of innovative sustainability solutions aligned to future business needs.

ESG Governance, Reporting & Compliance

• Lead ESG governance frameworks ensuring alignment with regulatory, investor, and Group requirements.
• Oversee development of sustainability disclosures (e.g. integrated reports, ESG ratings, regulatory filings).
• Ensure ESG KPIs are embedded into business performance frameworks and tracked effectively.
• Monitor evolving ESG regulations and ensure readiness and compliance across markets.
• Drive data integrity, assurance, and transparency in ESG reporting and disclosures.
• Provide insights to leadership on ESG performance, risks, and opportunities.

External Positioning, Advocacy & Thought Leadership

• Position Safaricom as a leader in sustainability and purpose-led growth through strategic storytelling.
• Represent the organization in key sustainability forums, industry platforms, and stakeholder engagements.
• Shape external narratives in collaboration with PR, Public Affairs, and Communications teams.
• Build thought leadership on sustainability, inclusion, and shared value across markets.
• Drive stakeholder engagement strategies that strengthen trust, credibility, and brand positioning.
• Ensure alignment between sustainability messaging and overall corporate narrative. 

Culture, Capability & Cross-Functional Enablement

• Build internal capability on sustainability and shared value across business units.
• Drive a culture of sustainability through awareness, engagement, and leadership alignment.
• Provide guidance to teams on embedding ESG into day-to-day decision-making and operations.
• Enable cross-functional collaboration to deliver integrated sustainability outcomes.
• Lead and develop a high-performing team to deliver on sustainability and partnerships agenda.
• Support enterprise initiatives (e.g. Ethiopia, new markets) with sustainability and partnership expertise.

Subsidiary Oversight, Governance & Enablement

• Provide strategic oversight and guidance on Sustainability and Partnerships across subsidiaries, ensuring alignment to Group ESG priorities and standards.
• Establish governance frameworks, reporting structures, and performance tracking mechanisms across subsidiary markets.
• Support subsidiaries in embedding sustainability and shared value into local business strategies and operations.
• Enable capability building through knowledge transfer, playbooks, and best practice sharing across markets.
• Drive coordination between Group and subsidiary teams to deliver cross-market initiatives and partnerships.
• Monitor subsidiary ESG performance, risks, and opportunities, providing insights and interventions where required.

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• Bachelor’s degree in Sustainability, Environmental Science, Business, Economics or related field (Master’s / MBA in Sustainability or Strategy preferred).
• 8–10+ years’ experience in Sustainability, ESG, Corporate Responsibility, or Strategy/Consulting roles.
• Proven track record of delivering commercially impactful sustainability or shared value initiatives.
• Experience operating in complex, regulated, or multi-market environments (e.g., telecoms, fintech, infrastructure).
• Demonstrated experience working with cross-functional teams (Finance, Commercial, Technology, HR).
• Strong knowledge of ESG frameworks and standards (e.g., GHG Protocol, IFRS S1/S2, GRI, TCFD).
• Experience in carbon strategy, climate transition (Scope 1, 2, 3), and circular economy principles.
• Familiarity with ESG data, reporting tools, and performance tracking systems.
• Ability to translate ESG into commercial value drivers (revenue growth, cost efficiency, risk mitigation).
• Experience building business cases for sustainability investments (e.g., green CAPEX, partnerships, new business models).
• Strong understanding of local and global ESG regulatory landscape (e.g., NEMA, EMCA, international disclosure requirements).
• Experience engaging with regulators, industry bodies, and external stakeholders on sustainability matters.
• Awareness of ICT/Telecom regulatory and operating environment is an added advantage.
• Proven ability to lead cross-functional initiatives and influence senior stakeholders.
• Experience in people leadership, team development, and capability building.
• Strong strategic thinking and execution capability in ambiguous, fast-paced environments.
• Excellent stakeholder management, communication, and relationship-building skills.

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Talent Acquisition Manager – Technology at Safaricom PLC

Talent Acquisition Manager – Technology

Job Description

Reporting to the Senior Manager, Resourcing & Talent, the role holder will partner with the Technology Cluster to deliver end-to-end, skills-based talent acquisition that enables Safaricom’s AI-first and digitally driven ambitions, ensuring timely access to critical technology talent through a balanced build, buy and borrow approach.

The role works closely with hiring managers to define requirements, build strong talent pipelines and drive high-quality, data-informed hiring decisions, while prioritizing internal mobility, enhancing candidate experience and ensuring efficient, compliant and insight-driven recruitment delivery.

Responsibilities

Health and Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Technology Talent Acquisition Delivery

• Deliver end-to-end recruitment for Technology roles (AI, data, engineering, digital) within agreed SLAs.
• Work with recruitment agencies and sourcing partners to fill critical roles aligned to workforce plans.
• Ensure high-quality, compliant and professional recruitment processes aligned to the Safaricom Way.
• Drive strong candidate experience and timely closure of vacancies.
• Balance speed, quality and cost in hiring execution.

Hiring Manager Partnership & Capability Building

• Partner closely with hiring managers to define role requirements, skills and hiring priorities.
• Deliver workshops and coaching to line managers on recruitment best practice and assessment approaches.
• Guide hiring managers on structured interviews, assessment centres and fair selection decisions.
• Ensure hiring decisions are consistent, objective and aligned to policy.
  Act as a trusted advisor on market insights, talent availability and hiring strategies.

Talent Pipeline, Diversity & Employer Branding

• Build diverse talent pipelines across gender, disability and underrepresented groups.
• Develop proactive sourcing strategies for scarce and future-critical technology skills.
• Participate in career fairs and external engagements to position Safaricom as an employer of choice.
• Build relationships with universities, institutions and talent communities.
• Strengthen employer brand visibility within the Technology talent market.

Internal Mobility & Skills-Based Placement

• Review all vacancies against internal talent pools before initiating external hiring.
• Place ready-now internal talent into roles to drive mobility and reduce time-to-fill.
• Partner with HRBPs to align hiring decisions to workforce and capability plans.
• Support skills-based hiring and redeployment across Technology teams.
• Track internal vs external hiring mix and improve internal fill rates.

Recruitment Governance, Reporting & Vendor Management

• Manage relationships with external providers (agencies, background checkers, institutions).
• Ensure all recruitment activities are legally compliant and ethically conducted.
• Produce weekly and monthly recruitment reports (pipeline, hires, challenges, KPIs vs workforce plan).
• Provide data-driven insights to improve hiring performance and decision-making.
• Identify process improvement opportunities to enhance efficiency and effectiveness.

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration or related field.
• Higher National Diploma in HRM.
• 6–8 years’ progressive experience in Talent Acquisition, with at least 3 years, in a Senior Specialist and above level role dedicated to Technology/ Digital hiring in complex, fast‑paced environments (e.g. telecoms, fintech, big tech, consulting, or large-scale enterprises).
• Proven, hands‑on experience hiring across critical and scarce technology skills, including (but not limited to): Software & Platform Engineering, Data, AI / ML, Cybersecurity, Cloud, Digital Product, and Architecture roles.
• Demonstrated track record of senior‑level hiring and building sustainable talent pipelines for hard‑to‑fill and leadership roles.
• Experience partnering closely with senior business leaders to translate workforce strategy, capability gaps, and DEI ambitions into actionable hiring plans.
• Extensive experience in conducting competency based interviewing and assessment centers as selection tools.
• Strong knowledge of end-to-end recruitment processes, sourcing strategies and assessment methods.
• Experience working with recruitment systems (ATS) and data-driven hiring/reporting.
• Understanding of labour laws, recruitment compliance and ethical hiring practices.
• Proven ability to partner with hiring managers and manage external vendors/agencies.
• Experience in coaching staff and line managers on best recruitment and selection principles/practices and interviewing skills.
• Good stakeholder management experience.

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HRBP – Care Centre (Eldoret) at Safaricom PLC

HRBP – Care Centre (Eldoret)

Job Description

Reporting to the HRBP Lead – Care Centre, the role holder will be responsible for Strategic Business support on the People agenda and acts as the primary HR interface with the business leadership community. It leads the transforming people agenda by pro-actively bringing to life the Safaricom People Strategy. The specific purpose of this role is to be a strategic partner providing professional long term strategic guidance and operational support to meet the evolving people management needs of core Business Unit or Division it supports.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions. 
• Support the Senior HRBP in formulating and implementing value adding strategic HR Functional plans that deliver business results.
• Support the Senior HR Business Partner and in liaison with the COE colleagues to deliver best practice, customer and solution focused HR function, on:
  Recruitment, Retention And Contract Management 
  Employee Inductions And Deployment 
  Performance Management 
  Rewards Management 
  Training Needs Analysis And Capability Building 
  Change Management
• Talent Management Routines And Succession Planning.
• Provide professional and timely employee relations advice and guidance to managers and colleagues. Provide coaching and support as required, and be comfortable influencing and challenging where appropriate. 
• Interpret and provide advice on HR policy and variations across the BU or Division, supporting managers in the practical implementation of HR policies, employment legislation and best practice. 
• Provide advice and guidance for disciplinary hearings and other types of hearings and where appropriate offer advice and guidance to the panel. 
• Support in managing organizational change, redundancy and redeployment, in line with legislation, policy and good practice. 
• Deputize for the Senior HRBP as requested at Business and other strategic meetings.

Core competencies, knowledge and experience:

• Good Understanding of the Safaricom business and the work of the functional Business Unit.
• Good understanding of clients and the organizational culture. 
• Ability to be innovative and a creative problem solver. 
• Good analytical skills including the ability to think strategically and creatively.
• Ability to inspire trust and build values based relationships.
• Understanding HR Policies and procedures deeply as well as Kenya HR labour Laws. 
• Service Orientation -responsive to client needs, questions and concerns in an accurate timely manner.

Qualifications

• Degree in Business Management or related field with ideally a HND in HR.
• Knowledge of HR with a minimum of deep knowledge in 2 HR practice areas.
• At least 10 years progressive HR experience with at least 3-5 in managerial positions.

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Governance & Cost Management Officer– Network Operations at Safaricom PLC

Job Description

Reporting to the Governance & Cost Management Lead, the role holder will be responsible for supporting vendor governance, site cost tracking, and procurement (P2P) operations by ensuring data accuracy, process compliance, and timely execution of transactions across Network Operations.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Track vendor performance against SLAs/KPIs and support contract compliance monitoring (BPA/CPA).
• Log, track, and follow up on vendor issues, escalations, onboarding, and access setup.
• Maintain vendor performance records and cost tracking data.
• Capture and monitor site operational costs (fuel, maintenance, power) and consolidate cost data from multiple sources.
• Identify cost variances/inconsistencies and support preparation of periodic cost reports.
• Support Purchase Requisition (PR) creation/validation and track Purchase Orders (POs) through approval cycles.
• Assist with goods receipt, invoice matching, and reconciliation of PR/PO/invoice data, flagging discrepancies.
• Ensure timely payment processing through proactive follow-ups.
• Maintain accurate operational/financial data, prepare reports, and identify data gaps or errors; support basic automation and reporting improvements.
• Coordinate across operations, finance, and vendors; support system issue resolution (e.g., Oracle ERP, iTower), ensure compliance with procurement policies, maintain audit-ready documentation, and track KPI performance metrics

Qualifications

• Bachelor’s degree in Finance, Business, Supply Chain, or related field
• 1–3 years’ experience in procurement support, finance operations, or data/cost tracking
• Strong attention to detail
• Basic financial and cost analysis understanding
• Proficient in data handling and reporting (Excel)
• Effective coordination and follow-up abilities
• Ability to identify issues and escalate appropriately
• Basic knowledge of ERP systems
• Systems & Tools: Oracle ERP, iTower, Microsoft Excel (Intermediate to Advanced)

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Product Manager – IoT Solutions at Safaricom PLC

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below

Reporting to the Cloud and Applications CoE Lead, the role holder will drive the strategy, design, and end-to-end lifecycle of enterprise IoT solutions within the Enterprise Business Unit. The role ensures delivery of scalable, secure, and commercially viable IoT services—covering connectivity, device management, IoT platforms, smart industry solutions, asset tracking, utilities, and edge intelligence—that meet enterprise needs and unlock digital transformation opportunities. The role blends technical expertise, business acumen, and deep understanding of customer use cases to grow the IoT portfolio and position Safaricom as a leading IoT service provider

Responsibilities

• Product Strategy & Roadmap
• Define and own the strategy and roadmap for IoT connectivity, platforms, and industry solutions.
• Conduct market research on IoT technologies, emerging trends, and enterprise adoption patterns.
• Align IoT product direction with corporate digital transformation and revenue targets.
• Product Development & Delivery
• Collaborate with engineering, network, IT, and device teams to deliver IoT products and features.
• Prioritize backlog, manage requirements, and ensure quality assurance of delivered capabilities.
• Define acceptance criteria and ensure compliance with security and interoperability standards.
• Commercial & Financial Management
• Own P&L/revenue performance for the IoT product portfolio.
• Develop business cases, pricing models, and revenue forecasts for IoT initiatives.
• Optimize cost structures and partner models to ensure profitability.
• Go-to-Market & Sales Enablement
• Work with marketing to develop value propositions, campaigns, and sales materials.
• Enable sales teams through training, demos, and competitive positioning.
• Support enterprise deals requiring IoT technical and business expertise.
• Partner & Vendor Management
• Engage with IoT platform providers, device vendors, and solution integrators.
• Evaluate and onboard partners that strengthen the IoT ecosystem.
• Negotiate commercial terms, SLAs, and ensure partner performance tracking.
• Risk, Compliance & Security Governance
• Ensure all IoT products comply with industry and regulatory requirements.
• Work with legal, risk, and technology teams to maintain compliance across IoT solutions.
• Monitor IoT security threats and drive proactive product improvements.
• Performance Management & Reporting
• Track KPIs such as revenue, adoption, churn, uptime, device performance, and customer feedback.
• Provide regular reporting on IoT product performance and roadmap execution.
• Drive continuous improvements based on analytics and customer insights.

Qualifications

• BSc in Computer Science, Engineering, IT, Telecommunications, or related field
• Certifications such as IoT Foundations, CCNA IoT, AWS/Azure IoT, Product Owner/Agile
• 5+ years’ experience in IoT, telecom product development, or related technical roles
• Experience with IoT platforms, connectivity technologies (NB-IoT, LTE-M, M2M), and devices
• Strong analytical, commercial, and stakeholder engagement skills
• Vendor and partner management experience
• Hands-on project management experience

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Lead – Systems Integration & Enterprise Platforms at Safaricom Kenya

Responsibilities

The Lead – Systems Integration & Enterprise Platforms is strategically accountable for: 

• Complex Program Delivery & Governance: Lead end-to-end governance, program controls, and multi
• stakeholder coordination for large enterprise and public sector transformation programs. 
• Multi-Vendor Systems Integration: Architect and oversee integration across Safaricom platforms, hyperscalers, OEMs, ISVs, and system integrators to deliver unified enterprise-grade solutions. 
• Industry Platform Design & Scaling: Drive the creation, evolution, and scaling of sector-specific digital platforms such as Digital Health, Agri-Tech, Smart City, and others aligned to national priorities.
• Sector-Wide Digitization Programs: Lead the design and delivery of digitization initiatives for government and regulated industries, ensuring alignment with national digital transformation agendas. 
• Platform Architecture & Interoperability: Ensure technical interoperability, API orchestration, data exchange standards, cybersecurity compliance, and system resilience across integrated ecosystem solutions. 
• Delivery Risk & Assurance: Manage delivery risks including scope, compliance, vendor performance, and financial exposure to ensure on-time, on-budget delivery. 
• Ecosystem & Partner Orchestration: Coordinate ecosystem partners for solution alignment, SLA delivery, technical quality, and accountability across all integration touchpoints. 
• Commercial Alignment & Revenue Realization: Partner with Sales and Commercial functions to ensure program profitability, margin protection, and sustainable revenue realization. 
• People Leadership: Lead a multidisciplinary team of solution architects, program managers, and integration engineers, fostering technical excellence and delivery discipline. 
• Key accountabilities and decision ownership:  
• Complex Program Delivery & Governance 
• Lead end-to-end governance and structured delivery oversight for large-scale enterprise and public sector transformation programs. 
• Establish structured program governance frameworks including delivery milestones, escalation protocols, and decision forums for complex enterprise programs. 
• Oversee end-to-end execution of large, multistakeholder transformation programs ensuring alignment with contractual obligations, service standards, and regulatory requirements. 
• Coordinate internal and external stakeholders across sales, technology, vendors, and ecosystem partners to ensure seamless program execution. 
• Drive program performance management through defined delivery KPIs, risk registers, and executive reporting to ensure transparency and accountability. 
• Ensure program outcomes meet enterprise-grade service expectations including performance, reliability, security, and scalability.
• Multi-Vendor Systems Integration 
• Architect and oversee integration across Safaricom platforms and external technology ecosystems to deliver unified enterprise-grade  solutions.
• Define integration architecture frameworks enabling seamless interoperability between Safaricom platforms, hyperscalers, OEM  technologies, ISVs, and third-party systems. 
• Lead multi-vendor integration strategy and coordination across complex enterprise engagements involving diverse technology partners. 
• Ensure standardized integration patterns, APIs, and architecture principles are applied across enterprise transformation programs. 
• Govern vendor integration performance, ensuring technical compatibility, compliance with architecture standards, and solution quality. 
• Enable scalable integration capabilities that support repeatable enterprise solution deployment across multiple sectors.  
• Industry Platform Design & Scaling 
• Drive the development and scaling of industry digital platforms aligned to priority economic sectors. 
• Define architecture and solution frameworks for industry platforms including Digital Health, AgriTech, Smart Cities, and sector-specific digital  ecosystems. 
• Lead the evolution of platform capabilities to support scalable enterprise adoption and integration across multiple public and private  sector use cases. 
• Translate sector-specific needs into platform roadmaps and modular architecture models that support rapid deployment and innovation. 
• Ensure platforms are designed with enterprisegrade standards for security, performance, interoperability, and data governance. 
• Drive platform scalability and adoption across sectors by aligning technology capabilities with industry transformation needs
• Sector-Wide Digitization Programs 
• Lead large-scale digitization initiatives for government and regulated industries aligned with national digital transformation agendas. 
• Design and deliver sector-wide digital transformation programs supporting national priorities across government and regulated industries.
• Collaborate with public sector institutions and industry stakeholders to define digitization roadmaps and transformation initiatives. 
• Ensure enterprise transformation programs align with regulatory frameworks, policy requirements, and national digital strategies. 
• Provide technical and integration leadership across complex multi-agency programs requiring cross-sector collaboration. 
• Enable Safaricom’s positioning as a trusted digital transformation partner supporting national development initiatives.
• Platform Architecture & Interoperability
• Ensure robust architecture governance and interoperability across enterprise digital platforms and ecosystem solutions. 
• Define enterprise integration architecture standards supporting interoperability across platforms, applications, and partner ecosystems. 
• Oversee API orchestration frameworks enabling secure and scalable data exchange between systems and partner platforms. 
• Ensure cybersecurity, data protection, and regulatory compliance standards are embedded across platform architectures. 
• Govern technical resilience including system redundancy, performance optimization, and platform reliability standards. 
• Establish architecture review and governance processes ensuring alignment with enterprise technology standards and best practices.
• Delivery Risk & Assurance 
• Manage delivery risks and program assurance mechanisms to safeguard enterprise transformation outcomes. 
• Identify and manage delivery risks including scope creep, compliance exposure, vendor performance risks, and financial implications. 
• Establish program assurance frameworks ensuring delivery milestones, quality standards, and contractual obligations are consistently met. 
• •Monitor vendor and partner delivery performance against agreed service levels and contractual commitments. 
• Implement structured risk mitigation strategies to address technical, operational, and commercial delivery risks. 
• Ensure delivery governance processes maintain transparency across program status, risks, and financial exposure. 
• Ecosystem & Partner Orchestration 
• Coordinate ecosystem partners to ensure integrated delivery and technical alignment across enterprise solutions. 
• Lead collaboration with ecosystem partners including hyperscalers, OEMs, ISVs, and system integrators to ensure seamless solution delivery. 
• Establish governance frameworks for partner engagement, technical collaboration, and delivery accountability. 
• Align partner capabilities with Safaricom enterprise platform architecture and integration standards. 
• Ensure partner delivery performance meets defined technical quality, reliability, and service level expectations. 
• Facilitate cross-ecosystem collaboration to  support complex enterprise transformation programs.
• Commercial Alignment & Revenue Realization 
• Ensure enterprise programs deliver sustainable commercial outcomes aligned with Safaricom’s growth ambitions. 
• Partner with Enterprise Sales and Commercial Excellence to align program architecture with commercial proposals and customer requirements. 
• Support bid structuring and opportunity shaping for large enterprise and public sector transformation programs. 
• Ensure program delivery models support sustainable revenue realization and margin protection across enterprise engagements. 
• Monitor commercial performance of enterprise programs including cost structures, vendor commitments, and financial exposure. 
• Enable scalable delivery frameworks that support repeatable revenue generation from enterprise platform solutions.
• People Leadership 
• Lead a multidisciplinary team responsible for enterprise integration architecture and program delivery excellence. 
• Provide leadership and direction to a team of architects, program managers, and integration specialists responsible for enterprise platform delivery. 
• Foster a culture of technical excellence, innovation, and disciplined program execution across the team. 
• Develop organizational capability in enterprise integration, platform architecture, and transformation program management. 
• Build strong cross-functional collaboration across technology, commercial, and operational teams. 
• Ensure effective talent development, succession planning, and performance management within the function.
• Anchored on Safaricom’s purpose of transforming lives, the role enables large-scale digital transformation initiatives that drive economic growth, sector modernization, and improved service delivery across Kenya’s public and private sectors.  

Qualifications

• Bachelor’s degree in Telecommunications Engineering, Computer Science, Information Systems, Electrical Engineering, or a related 
• technology discipline from a recognized institution 
• Master’s degree in Business Administration (MBA), Technology Management, Digital Transformation, Information Systems, or a related field is preferred 
• Minimum of 10–12 years’ progressive experience in systems integration, enterprise platforms, large-scale ICT program delivery, or digital transformation within telecommunications, technology, or enterprise solution environments 
• Proven experience delivering complex multivendor enterprise transformation programs involving hyperscalers, OEMs, system integrators, and software platforms 
• Strong knowledge of enterprise architecture frameworks, API ecosystems, cloud platforms, and platform interoperability standards 
• Demonstrated experience designing and integrating enterprise solutions across domains such as cloud, cybersecurity, IoT, digital platforms, data analytics, and enterprise applications 
• Professional certification in program or project management such as PMP, PRINCE2, MSP, or equivalent 
• Certification in enterprise architecture frameworks such as TOGAF or equivalent is highly desirable 
• Cloud platform certifications (e.g., AWS, Microsoft Azure, Google Cloud) and/or Cybersecurity certifications such as CISSP or 
• CISM are advantageous 

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Developer – Data Analytics at Safaricom PLC

Job Description

Reporting to the Data Analytics Development Lead, the position holder will offer leading expert solutions and technical guidance in development, administration, service provision and availability of all the Safaricom Business Intelligence and analytics systems.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Development of ETL and analytics processes used within the BI & Analytics systems;
• Development of reliable data integration and preparation processes;
• Development of insightful dashboards and reports, tracking performance across channels for actionable data-driven decision-making and insights;
• Delivery of highly scalable distributed big data systems, using different open source technologies;
• Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications. Capturing of business applications information needs and mapping of the same to the software and /or database components;
• Performs data modeling design, architecture and build data structures within an application system;
• Perform the necessary technical design and development functionality to ensure that reporting needs can be effectively developed and implemented.
• Research and provide input on design approach, performance and base functionality improvements for various procedures and applications;
• Generation of ideas to improve efficiency in analytics and application services offered to the business, and/or generate revenue for business;
• Automation and enhancement of Business Intelligence processes leveraging AI for delivery of analytics solutions.
  Participation and membership in various technical fora for the purpose of increasing the collective knowledge base of the team.

Qualifications

• Bachelor’s degree in Computer Science, Applied Mathematics, Engineering, or any other technology related field.
• Advanced UNIX / LINUX scripting, Python and SQL
• Advanced ETL knowledge in Informatica Cloud / IICS / IDMC, Apache NiFi and Kafka
• Oracle certification in database administration or application development
• AWS Certification in AWS Certified Cloud Practitioner or AWS Certified Data Engineer or CompTIA Data+
• MSc/MBA is an added advantage
• Working with relational databases such as MySQL, MS SQL Server, Oracle, PostgreSQL, Apache Hive and non-relational
• Databases such as MongoDB, Cassandra, Redis
• Programming skills such as Java, C++.

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Program Manager at Safaricom PLC

Program Manager

Job Description

Reporting to the Senior Manager – Program Management, the position holder will work with the Digital IT lead in the assigned unit to provide program leadership in the Pursuit and Delivery of Complex Information, Communications and Technology solutions for Safaricom programs & projects. This role will be responsible for partnership with assigned delivery unit to ensure realization of business outcomes through kick off, execution, control and closure of programs and projects

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• To develop a formal and comprehensive program delivery plan by integrating and documenting project deliverables, acceptance criteria, processes, procedures, risks, and tasks to facilitate project executing, controlling, and closing processes.
• To ensure tool and metrics utilization to track and improve project performance – EPM, MS Project, Share point, Project Initiation Documents (Statement of works, Governance Structure, Communication plan, Risk Management Plan,
• To manage program progress by ensuring that activities are executed as planned in order to achieve the project objectives.
• To enforce quality gates during the implementation of projects. This will involve stakeholder engagement and communication management through the project life cycle until closure;
• To manage and escalate risks and issues appropriately through the project life cycle;
• To ensure timely CAPEX Utilization & Receipting for all projects within your domain
• To ensure timely preparation and dissemination of project reports and updates, governance meeting presentations
• To contribute to the project management knowledge base by sharing lessons learned, best practices, research, appropriately in order to improve the quality of project management services, build the capabilities of colleagues, and advance the profession.
• To facilitate cooperation within our teams and with stakeholders in order to realize shared goals by encouraging collaborative problem solving, open communication, and teamwork;
• To provide leadership support for direct reports which will include but is not limited to interaction at all/senior levels and accountability/oversight/management;
• To conduct performance appraisal, motivate and train staff in the section

Qualifications

• Degree in ICT/Business Related field
• Project management expertise: Certified in PMP or PRINCE 2 and Agile certification
• At least 4 years’ experience in managing IT projects
• Demonstrate strong knowledge and background of Waterfall and Agile concepts in project delivery
• Ability to motivate teams to achieve business outcome

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Agile Coach at Safaricom PLC

Job Description

Reporting to the Senior Manager – Project Management, the position holder will provide expertise to tribes/CoEs, squads and chapters in the adoption of agile ways of working and ensuring standardization and consistency of agile practices, cadence and routines across teams.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Coach Tribe leads, Tribe Tech Leads, Team leads, Chapter Leads, Product Owners and empower squad/team members to deliver aspirational OKRs for business performance.  Coach teams to identify value opportunities and run experiments to test them to drive innovation culture.
• Facilitator: Facilitate squads’ agile way of working through Safaricom Agile Blueprint best practice. Adhere to Tribe/CoE and squad ceremonies e.g. 6 weeks look ahead, 2 weeks sprint, POCLAC, PO sync, Monthly Tribe reviews, Big room Planning, Quarterly Business Review.
• Trainer: Provide training to the squad on the agile process through continuous training and improvement on PI yield, quality, processes etc. Deliver training programs for all employees in the organization as needed as part of agile capability training (e.g., bootcamps, Ask Me Anything-AMA sessions, Agile Go and See and chapter specific training to grow agile culture.
• Mentor: Focusing on squads and tribes continuous improvement by creating a psychological safe environment for healthy conflict and meaningful collaboration.
• Train TL, TTL, PO, CL and tribe/CoE members on agile principles and how to apply them in backlog creation, MVP design and user story mapping to focus on business outcomes to satisfy the customer.
• Agile maturity: Tribe/CoE pulse surveys in 2 months to measure the adoption of Agile principles and practices to identify gaps and opportunities to improve overall Agile maturity.  People and mindset performance evaluations in the contribution model via 360-degree feedback for the Tribe’s/ COE squads/teams
• Develop professional skills as “craftsmanship” through Agile Coach craft learning journey: Outcomes, Coaching & Agile skills.  Coordination of chapter boosts and inter-chapter boosts for best practices sharing.
• Provide ongoing agile capability building to tribes and squads through day-to-day coaching and bootcamps.

Qualifications

• Demonstrate strong knowledge and background of agile concepts
• Possess certifications in agile practices e.g. Professional Scrum Master, Professional Scrum Product Owner
• Bachelor’s degree in STEM from an accredited college or university is preferred
• Experience in the IT industry and a good understanding of the full software life cycle.
• Good experience with at least one tracking tool like Jira, Confluence, Teams
• Experience in writing and working with product requirements, features, and user stories preferred

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Program Manager at Safaricom PLC

Program Manager

Job Description

Reporting to the Senior Manager – Project Management, the position holder will work with the Digital IT lead in the assigned unit to provide program leadership in the Pursuit and Delivery of Complex Information, Communications and Technology solutions for Safaricom programs & projects. This role will be responsible for partnership with assigned delivery unit to ensure realization of business outcomes through kick off, execution, control and closure of programs and projects

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Lead the planning and delivery of infrastructure-focused projects by developing and managing integrated project plans that incorporate data center, cloud, virtualization, and platform components, while aligning technical deliverables, dependencies, risks, and acceptance criteria to defined business outcomes and service readiness.  
• Coordinate infrastructure project execution, ensuring that engineering, architecture, and vendor teams are aligned, accountable, and delivering to agreed milestones.
• Demonstrate working knowledge of core infrastructure domains—including cloud environments, compute and virtualization platforms, containers, storage and backup systems, networking, and database platforms (both open-source and proprietary, e.g., PostgreSQL, MySQL, Oracle, GaussDB)—sufficient to understand end-to-end delivery implications, challenge timelines, and identify cross-domain risks (e.g., capacity constraints, performance bottlenecks, data integrity, recovery readiness, and migration complexity), while ensuring alignment across infrastructure layers.
• Drive execution discipline using standard project management tools and frameworks (EPM, MS Project, SharePoint, SOWs, governance structures, communication and risk plans).
• Manage cross-functional dependencies across infrastructure, application, vendor, and business teams, ensuring no disconnect between platform readiness and service/product launch timelines.
• Enforce stage gates and readiness criteria across the project lifecycle, including infrastructure readiness (environment setup, security, capacity) and business readiness (UAT, operational handover, stakeholder sign-off).
• Proactively manage risks and issues, including those arising from technical complexity, vendor delivery, integration points, and changing business requirements, with clear escalation and mitigation strategies.
• Track and manage project financials, including CAPEX utilization for infrastructure initiatives and alignment of spend to delivery milestones and approved business cases.
• Produce clear, insight-driven reporting and governance updates, reflecting true project health, key risks, decisions required, and alignment to business outcomes beyond just activity tracking.
• Ensure structured project closure and transition, including operational handover, documentation, benefits tracking, and lessons learned applicable to both infrastructure and business project contexts.
• Foster collaboration across diverse stakeholder groups, balancing priorities between technical teams and business units to maintain delivery momentum and alignment.
• Continuously build capability to deliver across domains, applying lessons learned from infrastructure projects to improve effectiveness in future business/service delivery environments.
• Provide leadership and oversight for project teams and direct reports, ensuring clarity of roles, strong execution discipline, and the ability to operate effectively across both deep technical discussions and executive-level engagements. 

Qualifications

• Degree in ICT/Business Related field
• Project management expertise: Certified in PMP or PRINCE 2 and Agile certification
• At least 4 years’ experience in managing IT projects  
• Demonstrate strong knowledge and background of Waterfall and Agile concepts in project delivery
• Ability to motivate teams to achieve business outcome 

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Driver – Digital IT at Safaricom PLC

Job Description

Reporting to the Senior Officer – Digital IT, the role holder will be responsible for providing transport services and related duties in the assigned region. 

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Attend to the departmental duties i.e. doing office errands. 
• Pick and drop off the IT Director and relevant staff to and from the field  
• Transferring staff from one point to another on official duties.
• Airport Pick-ups and transfers for staff, VIP’s etc.
• Delivery of high quality customer service in all interactions with customer /staff.
• Run all urgent Digital IT Operations errands, also dropping/picking urgent letters/parcels
• Ensure compliance of all road & safety traffic rules including monitoring of relevant motor vehicles and renewal dates.
• Ensuring that the company vehicles are in perfect condition, doing the normal routine vehicle check up every morning. Checking if they are due for service.
• Responsible for dropping /picking the assigned vehicles to & from the garage.
• Timeliness in picking up or dropping off the Director to & or from meetings
• Timeliness and adherence to set schedule.
• Ensure scheduled pick up and or drop offs of staff/VIP’s is done as per approved schedule.
• Transferring of staff from one point to another on official duties within agreed timeliness.
• Efficiency, confidentiality & timeliness in handling of all errands assigned as per given instructions within agreed timeframes.
• 100% compliance to road safety and traffic rules.

Qualifications

• O’ Level education.
• Valid driving license.
• Basic mechanics course –Government trade test III.
• At least 5 years working experience as a Senior driver 

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Engineer – OSS and Quality Control at Safaricom PLC

Engineer – OSS and Quality Control

Job Description

Reporting to the Manager – Operations Support Systems (OSS), the position holder will be responsible for the end-to-end support for all OSS monitoring, network, probing and Customer Experience systems. The responsibility shall but will not be limited to digitization of OSS processes, support for network Management systems, Umbrella Systems, Network Probing and Customer management systems, Service management, Security and access management. The role will involve Troubleshooting of escalated issues from 1st level to resolution, maintaining systems uptime and service availability for all the supported systems within the OSS Eco system.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Providing end to end proactive monitoring of operations support systems and maintenance, including managing level two and level three incident and problem management.
• Ensure all faults reported are resolved within agreed timelines and the tickets are well documented and updated. · Implement proactive measures to ensure system uptime of implemented systems.
• Has in-depth understanding and can work with popular database systems like MySQL, PostreSQL, MSSQL,Oracle, NoSQL DBs
• Good working experience in a heterogeneous environment supporting different OS including Windows servers, RHEL, VMware, FusionSphere
• Ensure vulnerabilities identified within OSS systems are fixed within SLA.
• Maintain Security Baseline standards across OSS systems including User management policy controls
• Implementation and Monitoring of capacity on systems, probes, SoC and CEM systems in accordance with Safaricom Standards.
• Monitor systems capacity utilizations, Backup/Restore and BCPs
• Conduct regular vendor support review meetings.
• Auditing of OSS systems – Both Internal and External audit.
• Retire legacy systems and drive adoption of new systems.
• Ensure system and service availability for all OSS systems · Experience with Open APIs integrations with service management systems.
• Developing and executing automation scripts and maintenance jobs · Maintaining an Asset register for both IT and Telco
• Developing and maintaining cloud solutions in accordance with best practices.
• Develop and implement data pipelines that extracts, transforms and loads data into an information product that helps to inform the organization in reaching strategic goals
• Automate 3P (Platforms, Processes, People) workflows journeys for OSS FCAPS to enhance real-time service monitoring , issue resolution and user experience
• Follow up with the vendor or 3rd parties to ensure all escalated tickets are resolved timely.

Qualifications

• Degree in Computer Science/Telecom engineering /electrical& electronics engineering/IT
• Minimum of 5 years working experience in a busy heterogeneous IT environment, of which 3 year should be in a GSM environment, working knowledge of LAN/WAN principles, working knowledge of Linux, databases, IoT, NFV and SDN, Big data, Microservices, Restful Open APIs, Android, IoS, HTML, CSS, JavaScript, SQL, NoSQL, XML, JSON, YAML, Perl/Python, bash Scripting and Java
• Machine learning and AI skills for predictive/proactive/cognitive maintenance · Knowledge of working with new Dev tools i.e python, Java, VB.NET or C#.
• Knowledge of visualization tools PowerBI, Tableu, Qlik Sense, etc
• Microservices architecture · Working knowledge of Big data systems, SQL and NoSQL database management systems with strength in MySQL, Oracle, Sybase, PostgreSQL, MongoDB.

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M-Pesa Africa: Senior Data Architect at Safaricom PLC

M-PESA Africa is looking for a Senior Data Architect to design, govern, and evolve our enterprise data landscape across our markets. Operating at the intersection of mobile money, payments infrastructure, AI, and analytics, you will set the architectural standards and strategic direction for how data flows, is governed, and generates value across M-PESA’s platforms.

This is a senior individual contributor role with broad influence across engineering, product, compliance, and group-level stakeholders. You will be expected to lead with vision, mentor others, and translate complex data challenges into scalable architectural solutions.

Responsibilities

• Data Architecture & Strategy
• Own the enterprise data architecture across M-PESA Africa’s multi-market environment, spanning transactional, operational, analytical, and AI/ML data domains.
• Define and enforce data modelling standards, data flow patterns, and integration architecture for real-time and batch processing pipelines.
• Lead architecture design for data platforms supporting payment rails, API analytics, fraud and AML detection, and regulatory reporting.
• Drive the transition to modern data architectures: data mesh, data lakehouse, event-driven patterns aligning to M-PESA’s cloud and hybrid infrastructure strategy.
• Data Governance & Standards
• Establish and champion enterprise-wide data governance frameworks, data quality standards, and master data management (MDM) policies across all six markets.
• Define data classification, lineage, and cataloguing standards, ensuring traceability from source systems (e.g., Fintech 2.0 Platform) through to consumption layers.
• Partner with Compliance, Legal, and Market teams to ensure data architectures meet local regulatory obligations and cross-border data sovereignty requirements.
• Integration & Platform Architecture
• Architect data integration patterns between M-PESA core systems, third-party platforms and analytics/AI layers.
• Collaborate with API gateway teams to define event-driven, API-first data exchange patterns aligned with the integration layer strategy.
• Design and govern streaming and CDC pipelines using technologies such as Apache Kafka and Oracle GoldenGate across market-level deployments.
• AI & Analytics Enablement
• Design data architectures that underpin AI/ML use cases including transaction monitoring, watchlist screening, customer intelligence, and predictive analytics.
•  Define feature store design, data pipeline standards, and model serving infrastructure patterns for production ML workflows.
• Partner with the AI/ML team to evaluate and onboard vector databases, embedding pipelines, and LLM-ready data infrastructure.
• Leadership & Stakeholder Engagement
• Serve as the senior data architecture voice in Architecture Review Boards, design forums, and group-level governance bodies.
• Mentor and coach mid-level data engineers and architects across markets, building data architecture capability within the team.
• Produce executive-ready architecture artefacts, including C4/Mermaid diagrams, ADRs, and data strategy presentations for CTO/CIO audiences.
• Lead vendor evaluations for data platform tools, cloud data services, and governance technologies.

Qualifications

• Education:
• Bachelor’s degree in Computer Science, Information Systems, Electrical/Computer Engineering, or a related field.
• Experience:
• Experience in data architecture, data engineering, or closely related technical disciplines, with at least 3 years in a senior or lead capacity.
• Proven track record designing enterprise-scale data platforms in financial services, fintech, or telecommunications.
• Deep expertise in data modelling (conceptual, logical, physical) for both OLTP and OLAP systems.
• Hands-on experience with cloud data platforms (AWS, GCP, or Azure) and big data technologies (Spark, Databricks, BigQuery, Redshift, etc.).
• Proficiency in data integration patterns: ETL/ELT, Change Data Capture (CDC), event streaming, and API-driven data exchange.
• Strong understanding of data governance frameworks and tools (DAMA-DMBOK, Apache Atlas, Collibra, or equivalent).
• Experience with streaming platforms such as Apache Kafka in high-throughput transactional environments.

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Engineer – Transport Support at Safaricom PLC

Kenya

Job Description

Reporting to the Team Manager-CNS Transmission Support the position holder will carry out fault resolution, configuration changes, quality assurance, system improvement, optimization and upgrades to deliver reliable and resilient transport network and synchronization.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Complex Fault management on Optical, ipRan & Synchronization networks within the SLA and provide support in complex cross-domain faults.
• Resolve all incidents to closure, escalate unresolved incidents to vendors and manage escalation till RCA is provided by vendor as per SLA.
• Running of transmission Networks /transport trials, equipment/system parameter checks and evaluation and subsequent recommendations for approval and adoption of new equipment, systems and technologies into the network.
• Participate in the formulation of high- and low-level designs of new transport systems (HLD&LLD) in the Optical network, IPRAN and IP core domains.
• Work with other internal teams in resolution of faults impacting Business IT systems such as MPESA, Billing, Payment aggregator.
• Ensure proper synchronization of all network elements and perform maintenance of the network clocks.
• Drive operational excellence projects to drive improvements in our transmission network quality and reliability.
• Timely and effective resolution of all incident tickets as per the SLA (Fault resolution process and SLA) to ensure closure within the predefined period in the fault resolution process.
• Effective implementation and planning of change requests in Optical, ipRan and Synchronization networks to ensure no unplanned incidents due to change.
• Ensure Newly accepted IPCORE network element to be 100% functional with all modules tested and without alarms and are monitorable from SOC.
• Active participation and resolution of quality related cases
• Resolution of all identified issues on NMS within 8 hours from detection
• All the IPCORE services are implemented with 100% accuracy on availability targets.
• Overall CORE Network Elements availability and reliability of greater than 99.99% in a year.
• All the NMS operating with full FCAPS functionalities with at least 99.99% availability and accurate weekly backups

Qualifications

• BSC degree in Electrical/Electronics/Telecommunications/IT.
• At least 2 years technical experience in supporting transmission networks, preferably Service provider environment or equivalent.
• Experience working with various transport technologies (such as OTN-ASON, WDM-ASON, SDH, IPRAN Microwaves) and conversant with network synchronization techniques.
• Good working knowledge of IP networking. Certification in either CCNA, CCNP, HCNA or HCNP preferred.
• Strong technical analysis, robust troubleshooting and problem resolution skills.
• Experience in outside plant fiber, issue identification, and maintenance
• Thorough Knowledge in IP network performance monitoring &optimization tools.
• Network design, implementation and support experience, including working knowledge of IPv6 addressing and segment routing.

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M-Pesa Africa: Senior Data Architect at Safaricom PLC

Job Description

We are Africa’s largest fintech providing financial services to more than 60 million customers and 5 million businesses, with transactions of over $1.2 billion a day across 8 countries. Driven by a strong passion in innovation, we provide Africa’s leading super app, the M-PESA Super App, pioneering a digital financial ecosystem that empowers customers and businesses to send and receive money and payments across the world, enables them with access to affordable credit and savings propositions, and provides them with best-in-class solutions to easily grow their wealth and businesses. United in our purpose to Transform Lives, we are determined and energetic in exploring and delivering solutions that consistently address our customers’ needs as we believe that we can only succeed if our customers and the community around us are succeeding.

M-PESA Africa is looking for a Senior Data Architect to design, govern, and evolve our enterprise data landscape across our markets. Operating at the intersection of mobile money, payments infrastructure, AI, and analytics, you will set the architectural standards and strategic direction for how data flows, is governed, and generates value across M-PESA’s platforms.

This is a senior individual contributor role with broad influence across engineering, product, compliance, and group-level stakeholders. You will be expected to lead with vision, mentor others, and translate complex data challenges into scalable architectural solutions.

Responsibilities

• Data Architecture & Strategy
• Own the enterprise data architecture across M-PESA Africa’s multi-market environment, spanning transactional, operational, analytical, and AI/ML data domains.
• Define and enforce data modelling standards, data flow patterns, and integration architecture for real-time and batch processing pipelines.
• Lead architecture design for data platforms supporting payment rails, API analytics, fraud and AML detection, and regulatory reporting.
• Drive the transition to modern data architectures: data mesh, data lakehouse, event-driven patterns aligning to M-PESA’s cloud and hybrid infrastructure strategy.
• Data Governance & Standards
• Establish and champion enterprise-wide data governance frameworks, data quality standards, and master data management (MDM) policies across all six markets.
• Define data classification, lineage, and cataloguing standards, ensuring traceability from source systems (e.g., Fintech 2.0 Platform) through to consumption layers.
• Partner with Compliance, Legal, and Market teams to ensure data architectures meet local regulatory obligations and cross-border data sovereignty requirements.
• Integration & Platform Architecture
• Architect data integration patterns between M-PESA core systems, third-party platforms and analytics/AI layers.
• Collaborate with API gateway teams to define event-driven, API-first data exchange patterns aligned with the integration layer strategy.
• Design and govern streaming and CDC pipelines using technologies such as Apache Kafka and Oracle GoldenGate across market-level deployments.
• AI & Analytics Enablement
• Design data architectures that underpin AI/ML use cases including transaction monitoring, watchlist screening, customer intelligence, and predictive analytics.
•  Define feature store design, data pipeline standards, and model serving infrastructure patterns for production ML workflows.
• Partner with the AI/ML team to evaluate and onboard vector databases, embedding pipelines, and LLM-ready data infrastructure.
• Leadership & Stakeholder Engagement
• Serve as the senior data architecture voice in Architecture Review Boards, design forums, and group-level governance bodies.
• Mentor and coach mid-level data engineers and architects across markets, building data architecture capability within the team.
• Produce executive-ready architecture artefacts, including C4/Mermaid diagrams, ADRs, and data strategy presentations for CTO/CIO audiences.
• Lead vendor evaluations for data platform tools, cloud data services, and governance technologies.

Qualifications

• Education:
• Bachelor’s degree in Computer Science, Information Systems, Electrical/Computer Engineering, or a related field.
• Experience:
• Experience in data architecture, data engineering, or closely related technical disciplines, with at least 3 years in a senior or lead capacity.
• Proven track record designing enterprise-scale data platforms in financial services, fintech, or telecommunications.
• Deep expertise in data modelling (conceptual, logical, physical) for both OLTP and OLAP systems.
• Hands-on experience with cloud data platforms (AWS, GCP, or Azure) and big data technologies (Spark, Databricks, BigQuery, Redshift, etc.).
• Proficiency in data integration patterns: ETL/ELT, Change Data Capture (CDC), event streaming, and API-driven data exchange.
• Strong understanding of data governance frameworks and tools (DAMA-DMBOK, Apache Atlas, Collibra, or equivalent).
• Experience with streaming platforms such as Apache Kafka in high-throughput transactional environments.

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Business Development Account Specialist (Nairobi and North Eastern) at Safaricom PLC

Job Description

Reporting to the Squad Leader, the role holder will be responsible for achieving overall NPS, revenue, and acquisition targets within their assigned territory. They will be tasked with working through Safaricom Business Partners to develop, manage, and expand the customer base while driving revenue growth. This role will also focus on developing strong customer relationships and ensuring best-in-class account management practices to support long-term success and loyalty.

Responsibilities

• Health and Safety; Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work and adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Achieve set revenue targets through new sales, up-selling, and cross-selling to enterprise customers.
• Identify and develop growth opportunities within the target market.
• Drive adoption of relevant market propositions and execute strategic relationship plans.
• Manage customer accounts through pipeline development, opportunity tracking, and sales performance rigor.
• Build and maintain strong CXO and buying center relationships to support long-term customer goals.
• Ensure customer retention via contract management, churn prevention, and proactive issue resolution.
• Prepare and maintain up-to-date account development plans and sales cycle documentation.
• Leverage company platforms (events, activities) for relationship-building and market penetration.
• Ensure timely and accurate reporting (daily, weekly, monthly) and strict use of CRM systems.
• Foster positive customer experiences to drive Net Promoter Score (NPS) through consistent relationship management and problem resolution.
• Uphold company values of Speed, Simplicity, and Trust in all engagements.

Qualifications

• Bachelor’s degree in commerce, ICT, or a business-related field.
• 4 years and above sales experience in ICT, IoT or Tech Solutions, managing enterprise accounts in a B2B or B2G environment, preferably in the ISP sector.
• Prior experience in ICT solutions for corporate, healthcare, humanitarian, or service industries is an advantage.
• Strong relationship management skills, ideally from a large or blue-chip organization.
• Proven ability to meet and exceed sales targets and drive business growth.
• Strong business development and solution-selling capabilities.
• Commercial acumen with a clear understanding of enterprise sales processes.

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Engineer – Data Analytics Operations at Safaricom PLC

Job Description

Reporting to the Manager, Data Analytics Operations the position holder will offer leading expert solutions and technical guidance in administration, service provision and availability of Safaricom’s data processing and analytics systems.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Coding and support of all ETL and analytics processes used within the Data Processing & Analytics platforms.
  Development and support of reliable data ingestion and preparation processes.
• Troubleshooting and support of highly scalable distributed big data systems, using different open source technologies including but not limited to Hadoop services.
• Design and development of front-end tier(s), middle tier(s), and/or back-end database tier(s) for business applications, including the capturing of business application information needs and mapping the same to software and/or database components.
• Automate processes across the Data & Analytics ecosystem to enable self healing and proactive monitoring.
  Perform root cause analysis on application- and data related incidents.
• Perform platform upgrades across all data processing components, including front-end, middle-tier, and back-end tiers.
• Possession of DBA skills is a plus, including performing routine DBA tasks such as capacity management, troubleshooting, and performance tuning.
• Research and provide input on design approaches, performance improvements, and base functionality enhancements for various procedures and applications.
• Generate ideas to improve efficiency in software and application services offered to the business and/or generate revenue for the business.
• Participation and membership in various technical fora for the purpose of increasing the collective knowledge base of the team

Qualifications

• Bachelor’s degree in Computer Science, Applied Mathematics, Engineering, or any other technology related field
• Advanced scripting skills in UNIX/LINUX
• Advanced enterprise and opensource ETL knowledge in Informatica, SSIS, NIFI
• Oracle certification in database administration or application development
• Proficient in SQL for development, data analysis and manipulation
• Programming skills such as Java, Python, Scala
• Strong analytical and problem-solving skills
• Experience with distributed big data applications such as Hadoop

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Engineer – IT Assets Management and Compliance at Safaricom PLC

Engineer – IT Assets Management and Compliance

Job Description

Responsible for managing the end-to-end lifecycle of technology assets, including inventory management, asset discovery, tooling, and compliance across IT hardware, software, licenses, cloud resources, and network infrastructure. The role supports Safaricom’s technology transformation strategy by improving visibility, governance, and tracking of technology assets through AI-enabled asset management practices.

Working closely with the Lead – Technology Assets Management and Compliance, the position contributes to strategic platform planning, automation, and innovation, leveraging AI-driven operational intelligence to enhance operational excellence while ensuring alignment with enterprise standards, regulatory requirements, and service quality objectives.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Design and implement automated workflows for the end-to-end lifecycle management of all technology assets—from procurement and deployment to retirement and secure disposal.
• Cloud & Passive Asset Tracking: Lead initiatives to optimize resources in public cloud assets (AWS, Azure, GCP) and physical passive infrastructure (e.g., racks, servers, devices, calling, fixed network inventory) to ensure visibility into total IT spend.
• Leverage AI-driven tools to identify and track discoverable (connected) and non-discoverable (passive) assets across hardware, software, cloud, and network ecosystems.
• Collaborate with Cyber Security to proactively identify and remediate unpatched assets or unauthorized Shadow IT, eliminating potential vulnerabilities across the technology ecosystem
• Develop technical controls to ensure 100% license compliance and audit readiness. Act as the primary technical point for software publisher audits and internal governance reviews.
• Build strong collaborative relationships with cross-functional teams including Network, Cloud, Security, Applications, and Vendors.
• Focus efforts and resources on high-impact technology assets management initiatives that improve assets lifecycle management proactive, scalability, and internal stakeholder relationships.
• Drive continuous improvement through standardization, automation, and adoption of best practices across the technology ecosystem.
• Linking asset management decisions to business value by reducing IT spend, avoiding compliance penalties, and ensuring investments are financially sustainable.
• Support change management by guiding teams through platform upgrades, migrations, and new service rollouts.
• Understanding of ISO/IEC 19770, ISO/IEC 27001, and ITIL frameworks to ensure asset practices meet compliance, audit, and governance standards while supporting enterprise risk management.
• Work closely with vendors, service providers, and internal delivery teams to maximize value from strategic partnerships.
• Support planning, execution, and governance of platform projects, ensuring delivery within scope, cost, quality, and timelines.

Qualifications

• BSc/B-Tech in Computer Science, Electrical/Telecom Engineering, or related field.
• Experience: Minimum 3 years in IT Asset Management, systems engineering, or IT operations in large-scale environments.
• Experience with the following tools; ITAM/ITSM platforms (ServiceNow, Flexera, BMC Helix(Remedy), etc).
• Managing diverse asset portfolios across compute, storage, and network devices (Dell, IBM, HP, Huawei, Cisco etc) and OS platforms (Windows/Linux).
  Strong knowledge of ISO/IEC 27001, PCI-DSS, and ITIL frameworks for compliance, audit readiness, and risk mitigation.
• Technical expertise in managing vendor contracts, OEM hardware/software portfolios, and cross-functional collaboration.
• Strong knowledge of ISO/IEC 27001, PCI-DSS, and ITIL frameworks for compliance, audit readiness, and risk mitigation.
• Proficiency in deploying AI-enabled ITAM tools for real-time tracking of connected and passive assets across hardware, software, and networks.
• Certifications in any of the following or related training courses is an added advantage

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Platform Engineer – Container Platforms Planning at Safaricom PLC

Job Description

Reporting to the Manager – Container Platforms Planning, the role holder will provide expertise in planning and operations of the Container & Cloud platforms to support DevOps and Business projects by building robust data pipelines using ETL tools thus having releases through automated CI / CD processes.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.

• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions
• Agile practices and ways of working, including the use of tools such as Jira & Confluence  
• Sharing expertise with Squad members and working cross-functionally to advance the work of the Squad
• Responsible for building, maintaining and supporting high-performance, fault-tolerant, scalable and distributed Platform as a Service systems.
• Responsible for interfacing with application development teams to ensure applications fit within the infrastructure with scalability, reliability and security designed and implemented from the onset.  
• Work as a Squad Member in the domain of expertise, helping to advance the work and using the experience to maximize Squad performance
• Responsible for establishing and improving team processes and workflows to maximize efficiency and productivity of people  and systems.  
• Responsible for reviewing  cloud technologies and defining digital transformation models and roadmaps.
• Lead in automation of infrastructure at massive scale to support scaling of digital services.
• Professional experience in building robust data pipelines using ETL tools
• Ensure container management platforms perform within or exceed KPIs, ensure ability of the system to support specific forms of traffic, and to support end user experience. The same should be tracked using SLAs.
• Resolve faults on all systems deployed for containers and container management platforms.
• Escalate to supplier if needed and follow up until resolution
• Quick Turnaround time to resolve emerging threats / issues
• Develop & utilize new products & service acceptance criteria. Active participation in the section to enable team meet sectional and departmental Goals and objectives.  
• Operate within approved CAPEX & OPEX expenditure for the section to meet sectional objectives. 

Qualifications

• BSc Degree in computer science, IT or engineering.
• 3+ years’ experience working with RedHat OpenShift Infrastructure design, deployment and operational support
• Extensive knowledge of Linux Containers (Docker), Kubernetes, and deployment of containerized applications/microservices architectures
• Experience with Container/PaaS orchestration/management platforms such as Kubernetes, OpenShift, CloudFoundry.
• Extensive knowledge of enterprise Linux Server Operating Systems such as RHEL/ CentOS, Ubuntu.
• Experience with Configuration Management eg Chef, Ansible, Terraform.
• Deep conceptual and applied understanding of DevOps concepts, tools, and practices
• Hands-on experience with CI/CD tools such as Git, Jenkins, Nexus, Tekton or comparable substitutes
• Good understanding of build tools, CI/CD, Devops and Agile principles.
• Cloud knowledge and integration models. 

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Engineer – Infrastructure SRE at Safaricom PLC

Engineer – Infrastructure SRE

Job Description

Reporting to the Manager – Infrastructure SRE, the role holder will be responsible for building, automating, operating, and continuously improving on-premises, hybrid, and multi-cloud infrastructure platforms using Site Reliability Engineering (SRE) and automation-first principles. The role ensures the availability, performance, scalability, and resilience of critical systems through engineering, automation, and data-driven reliability practices. 

Working closely with the Manager – Infrastructure SRE and platform teams, the role focuses on eliminating manual operational toil, improving system reliability, and embedding automation-first and reliability-by-design principles across on-premises, hybrid, and multi-cloud environments (AWS, Azure, GCP, OCI).

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions
• Implement and support SLIs, SLOs, and error budgets for assigned platforms and services.
• Monitor platform health, availability, latency, and error rates and participate in on-call rotations, incident response, and major incident recovery.
• Design and implement end-to-end infrastructure automation across on-premise data centers, private cloud, and public cloud environments. premise data centers, private cloud, and public cloud environments. premise data centers, private cloud, and public cloud environments.
• Build and maintain Infrastructure as Code (IaC) using Terraform, Ansible, and Helm. Automate infrastructure provisioning, scaling, patching, recovery, and decommissioning.
• Develop scripts and tooling (Bash, Python, PowerShell) to reduce manual operational tasks and contribute to self-healing and auto-remediation workflows.
• Engineer and operate on-premise infrastructure including virtualization, compute, storage, backup, and network platforms. Premise infrastructure premise infrastructure
• Engineer and operate hybrid cloud environments, ensuring seamless integration between data centers and public cloud platforms.
• Engineer and operate infrastructure across AWS, Azure, GCP, and OCI under defined enterprise standards.
• Engineer and operate infrastructure across AWS, Azure, GCP, and hybrid platforms.
• Support Kubernetes platforms (EKS/AKS/GKE/OpenShift), including upgrades, scaling, and reliability tuning.
• Support DevSecOps practices by integrating security checks into pipelines.
• Assist with DR/BCP testing, backup validation, and recovery procedures.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related technical field.
• Proven hands-on experience supporting production infrastructure and cloud platforms.
• Strong automation mindset with demonstrated reduction of manual operational tasks.
• Experience working within ITIL / DevOps / SRE operating models.
• Preferred Certifications (Added Advantage)
• Cloud Associate or Professional certifications (AWS, Azure, or GCP).
• Kubernetes certifications (CKA / CKAD).
• Linux certifications (RHCSA / RHCE).
• DevOps or SRE-related certifications.

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Support Engineer – Financial Services IT at Safaricom PLC

Job Description

Reporting to the Engineering Lead – Financial Services IT, the position holder will be responsible for improving existing solutions, providing technical support, troubleshooting, and monitoring financial solutions applications to ensure 99.999% availability of the system.  
Technical support duties include but not limited to architecture reviews and optimization, incident handling, detailed root cause analysis, problem management, configuration management, automation of routine tasks, documentation, and operational acceptance compliance.  

Responsibilities

• Ensure data and/or application availability of the assigned systems and applications.  
• Participate in design, testing and implementation of new products, services, functionalities, or upgrades
• Provide support for financial solutions which includes MPESA and integrations  
• Perform Systems and Applications Monitoring
• Maintain knowledge base by documenting technical knowledge  
• Collaborate with team members to improve the tools, systems, and procedures
• Participate and provide input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers.  
• Work with the external and internal technical teams to ensure efficient resolution of all system issues
• Implement DevOps technologies and processes, e.g: containerization
• Liaise with all stakeholders to ensure new functionality, processes and systems are fully understood  
• Transfer system knowledge to internal customers on new features and support processes  
• Prepare and publish accurate and timely system performance reports
• Perform regular service improvements that align with 99.999% availability
• Diagnose and troubleshoot technical issues on the assigned systems and apply a work around or a permanent solution to resolve ensuring the MTTR is met
• Properly escalate unresolved issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed
• Provide prompt and accurate feedback to stakeholders on assigned tasks
• Ensure all issues are logged in the service management tool and are properly prioritized and also accurately log resolution details in the ticket 

Qualifications

• A bachelor’s degree in information technology, Computer Science, Engineering or relevant field as a minimum
• 2 years of work experience as an engineer in a telecommunications or financial services environment
• Expertise system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks
• Working knowledge of databases and SQL
• Excellent problem-solving and communication skills
• Software development skills in Java, python, Angular JS etc
• Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.
• Working knowledge in dev ops and dev ops tools like Github
• Knowledge in mobile money systems, integrations or financial systems
• Must be able to work without supervision & meet tight deadlines/schedules  

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Engineer – Backend Microservices at Safaricom PLC

Job Description

Reporting to the Development Lead Fintech – Financial Services IT, the role holder responsibilities will include financial services system development, support, capacity planning and technology evolution to attain a service availability of 99.999%.

Responsibilities

• Develop microservices using Java/Spring, Apache Camel, Django, Flask, and Go.
• Build front-end applications with HTML, CSS, TypeScript, JavaScript, and frameworks such as AngularJS, React, Next.js, Nuxt.js, and Vue.js.
• Perform full-stack development including microservices and micro-frontend architectures.
• Design, plan, and implement new financial software solutions based on approved solution designs.
• Conduct software testing (functional and non-functional) including monitoring, performance, and security testing using TDD and automation.
• Maintain and optimize systems through troubleshooting, debugging, upgrades, documentation, and system improvements.
• Manage development lifecycle processes including code reviews, release and change management, CI/CD automation, and Agile/Scrum delivery using tools like Jira and Confluence.
• Support platform reliability and evolution through infrastructure evaluation, capacity planning, system integration, and initiatives to achieve high availability (up to 99.999%) and improved delivery quality.

Qualifications

• Degree in one of the following: Computer Science, Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development
• 2 years of work experience as an engineer in Financial Technology or a telecommunications environment.
• Knowledge and experience on coding languages (e.g., Java, Python, JavaScript, html, css, type script) and frameworks/systems (e.g., Spring framework, AngularJS, React, Git, Apache camel, Node Js and GraphQL.)
• Experience and Strong understanding of both JSON and SOAP
• Experience in securing APIs using JWT, Oauth2, SAML, Spring security etc.
• Knowledge in Agile methodology. Certification in Scrum fundamentals is an added advantage.
• Knowledge in DevSecOps, CI/CD and version control (Git)
• Good understanding of writing unit tests.
• Experience working with relational and non-relational databases i.e., Oracle, MySQL, Mongo DB, Cassandra
• Experience in mobile money systems.  
• Knowledge in cloud technologies (AWS, Microsoft Azure, Huawei or GCP).
• Knowledge in container orchestration technologies (Kubernetes, openshift container platform etc.) 

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Engineer – Revenue Management (Convergent Charging System and Billing) at Safaricom PLC

Job Description

Reporting to the Enterprise Billing Solutions Lead – Revenue Management, the position holder will work within the Revenue Management product development team to design, configure, deploy and support enterprise products and services. 

The successful candidate will be responsible for ensuring quality through proper configurations, executing user acceptance testing, and recommending improvements to enhance customer experience and journey. They will also perform operational support activities for the platform and customer requirements. 

Responsibilities

• Participating in the product development lifecycle to achieve faster timetomarket.
• Translating business and customer requirements into technology specifications that meet current and future needs.
• Designing, configuring, and deploying enterprise-grade products and services, including bespoke and complex solutions for corporate clients.
• Conducting platform operation and maintenance activities.
• Researching, reviewing, and recommending emerging technologies and innovative customer solutions, and collaborating with stakeholders for technology adoption.
• Supporting quality assurance by executing unit tests, system integration tests (SITs), and user acceptance tests (UATs) for new products and services.
• Ensuring quality and accuracy while addressing all customerrelated issues.
• Demonstrating a deep understanding of customer operations.
• Collaborating effectively with team members, enterprise commercial teams, and other technical squads.  
• Automating and digitizing processes to improve efficiency.

Qualifications

• A degree in IT, Computer Science, Telecommunications, Electrical Engineering or a related field.
• At least 3 years of relevant working experience.
• Strong skills in Linux/Unix skills and database, including MySQL and PostgreSQL.
• Software development skills in Java or Python.
• A team player with strong organizational and attention to detail.
• Experience with Huawei Convergent Billing System (CBS) is an added advantage.
• Experience in designing, configuring, and deploying enterprise products and services will be an added advantage.
• Knowledge of GSM technologies.
• Knowledge of Artificial Intelligence, Robotic Process Automation (RPA), and Cloud technologies is an added advantage.
• Skills in system analysis and design are an added advantage.  

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Engineer – CCS & Billing SRE Engineer at Safaricom

Job Description

Reporting to the Tech Lead – CCS & Billing SRE, the position holder will support billing Products & Services offered to Safaricom customers to deliver high-quality service within the set KPIs. Billing Products & Services comprise all billing services, including, but not limited to, Billing platforms, Mediation and the Pretups systems. 

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Provide technical leadership by driving excellence in operations support for all Enterprise Integration, BPM & associated services.
• Ensure due diligence is performed for all Enterprise Integration & BPM solutions including but not limited to health checks, performance review and daily maintenance tasks by building automated monitoring for all defined Operational KPIs e.g., Availability, Reliability (SLA, MTTD, MTTR & MTBF), Quality, Resource capacity utilization.
• Actively participate and contribute to the definition and execution of best-in-class Enterprise Integration architecture and technical evolution roadmap that aligns with enterprise architecture, cyber security and data privacy guidelines.
• Coordinate releases of new products and services into production, ensure alignment of all stakeholders, review runbooks and change work instructions to ensure deployment as per plan while achieving non-functional and operational requirements.
• Lead in identification of technical debt and services re-design to fix recurring production issues.
• Planning, coordinating execution and documenting the business continuity all the services in the domain to ensure disaster recovery readiness is achieved.
• Continuously evaluate the performance of the systems in the domain, review configurations and monitoring to ensure policy and technical compliance, recommend improvements and track closure.
• Engaging stakeholders across different business units on continuous service improvement initiatives within the domain, track, update on progress to closure manage any impediments.
• Maintain reports on team performance, vendor performance and system performance as well as review departmental and divisional reports especially around availability, capacity, and service management, pick out any actions that require attention and prioritize for resolution.
• Undertake supplier engagement to ensure delivery and 3rd line support objectives are met.
• People Management: Undertake regular one on ones, performance reviews, mentorship and ensure proper resource scheduling of team members to ensure optimal performance.
• Lead the team in research in new ways of operating Enterprise Integration solutions, identify opportunities for automation and spearhead the adoption of machine learning and AIOps

Qualifications

• BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
• 5 years’ experience, 2 years of which leading a team of Engineers in a busy IT environment.
• Proficiency in networking protocols – TCP/IP, professional certification e.g. CCNA/CCNP or equivalent is preferred.  
• Software Engineering methodologies including Agile-oriented development.  
• Proficiency in networking protocols – TCP/IP, DNS and load balancing.
• Working knowledge in Unix systems and Databases – Oracle, MySQL.
• Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
• Strong experience in programming/scripting language(s) – Python, Perl, Shell, java or equivalent.
• 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred.
• Experience with container and scheduling technologies (Docker, Kubernetes) and microservices architecture. 

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IT Solutions Architect at Safaricom PLC

Job Description

The position holder will be the liaison between business system users and the technical team in as far as building automated business solutions is concerned. The role holder will also be responsible for gathering, detailing, and documenting business requirements into solution designs for business users and technical developers. Propose ways in which the existing processes and systems can be used or changed to meet new business requirements as well as identify internal systems integrations needed to meet business requirements. They must have significant business knowledge and have one or more areas of technical expertise in software development, solution architecture and/or enterprise architecture. They are viewed as a solution expert and provide knowledge/counsel to software engineers.

Responsibilities

• Carry out full business requirements discovery that includes interviewing relevant stakeholders and end users i.e., requirements elicitation.
• Collect, classify, analyze, and document business requirements as per set standards.
• Ensure sensible consensus is reached for all requirements/specifications and help business, IT, and test leads to have the same mutual understanding thereof.
• Create detailed solution designs to meet business requirements by exploiting the functionality available in IT systems already in Safaricom, or by filling missing gaps with appropriate new systems, in accordance with enterprise architecture.
• Lead a project team composed of designers and developers to drive the business needs and expectations by ensuring business intent is understood and delivered by IT.
• Ensure best practices are adhered to such as reusability, monitoring, performance, security etc.
• Collaboratively oversee the development of solutions as per agreed architecture, evolving them throughout the delivery in the face of changing requirements and feedback from the team.
• Collaboratively develop test-driven business requirements and functional specifications with business, technical, and testing team members.
• Participate in technical/functional evaluation of bids for new systems.
• Liaise with other sections/departments in the delivery of services and projects as well as maintain good working relations between the Squad & Tribe team and all stakeholders.
• Provide support to the Business Unit by assisting in the development/reviewing/translating of User Requirement Specifications into a baseline BRD (Business Requirements Document) and building design documents.
• Promote proper release planning, guaranteeing adherence to business needs, change management governance and priorities.
• Follow a prioritization process that is transparent and understandable for all parties involved.
• Participate in innovation to improve delivered products and services and to explore new technologies and their applications to the enterprise space.                     

Qualifications

• Bachelor’s degree in computer science, IT, or related fields. 
• Desirable: at least 4 years’ professional experience, in fields such as software development, solution architecture, cloud architecture or related fields.
• A “hands-on software architect” capable of sharing software development experience with the rest of the team, which in turn helps them better understand how the architecture is viewed from a development perspective.
• Expert-level development in at least 1 language such as Java, Python, NodeJs, GO or .NET.
• Mastery of at least one Web Framework and for their language of choice
• Deep knowledge and use of fundamental database concepts
• Ability to run user requirement workshops and capture complex business requirements across multiple domains.
• Strong business acumen and leadership mindset with ability to communicate and influence others.
• Has analytical skills to picture an end-to-end solution derived from a design document
• Ability to drive initiatives without any formal authority in an ambiguous environment
• Exposure to multiple, diverse technologies and processing environment
• Certification in TOGAF and/or Public Clouds will be an added advantage.
• Prior experience in Agile ways of working will be an added advantage

How to Apply

If you feel that you are up to the challenge and possess the necessary qualifications and experience, kindly proceed to update your candidate profile on the recruitment portal and then click on the apply button. Remember to attach your resume.

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Manager – Government Relations at Safaricom PLC

Manager – Government Relations

Job Description

Reporting to the Senior Manager –Government Relations, the role holder will be responsible for developing and maintaining relationships with national and county government officials and key stakeholders.  The individual will monitor legislative developments and advocate for the company’s interests with a view to ensuring that the company’s strategic objectives are represented.

Responsibilities

• Develop and execute day-to-day engagement with relevant officials in National and County offices, statutory organizations, Commissions, Authorities and any other organizations holding administrative authority which affect Safaricom’s operations.
• Represent Safaricom at government (national and county) meetings, legislative hearings, and industry forums.
• Build and sustain a network of beneficial contacts within national, county, government agencies and industry stakeholders.
• Monitor, track, and analyze pending legislation and regulations that could impact company operations.
• Identify potential political or regulatory risks and develop proactive strategies to address them.
• Draft briefing papers and policy positions.
• Ensure compliance with National and County legislation and manage ad hoc dispute resolution with the above organizations. 
• Implement on ad hoc and day to day basis, Safaricom’s engagement policy with National Authorities and Commissions mandated to administrate areas which affect Safaricom’s operations such as KCAA, NEMA, KBC, National Land Commissions and others.
• Execute Safaricom’s lobbying plan on ad hoc and day to day to ensure that Safaricom is aware and well positioned in legislation at National and County levels. 
• Prepare detailed implementation reports providing status and levels of attainment of defined objectives.
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Core competencies, knowledge and experience:
Business Competencies:
Working with Others

• Consciously takes steps to make the most of every conversation/ interaction.
• Identifies people’s needs, interests and motives to be able to influence the decisions they make. 
• Communicates simply to excite and engage people. 
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively. 
• Builds and maintains strong relationships and networks.

Operational Excellence

• Targets effort and resources on high-value, high impact activity.   
• Focuses on achieving maximum performance and driving continuous improvement.
• Thinks about processes and problems cross-functionally and end-to-end. 
• Uses knowledge of products, technology, process, systems and policy to solve problems.

Creativity and Innovation

• Finds creative ways to exploit opportunities and solve problems. 
• Takes risks and pushes what is possible. 
• Experiments with unorthodox approaches.

Business Know how

• Uses data and research to make decisions that are competitively and financially robust. 
• Balances current and future needs. 
• Thinks and acts like an owner of the business.  
• Acts in line with legal, regulatory, professional and ethical standards.

Working with Change

• Responds flexibly to changing situations.
• Manages the business and people aspects of change to drive performance.

Project and Programme Management

• Defines scope and deliverables in terms of time, cost, quality and business benefit.  
• Schedules activity and identifies resource needs, dependencies and synergies.   
• Evaluates progress, mitigates risks and addresses issues.

Functional Competencies:
Intergrated Communications 

• Creates powerful integrated communications delivered through an effective mix of channels that promotes Safaricom’s initiatives products and services, and safeguards our reputation. 
• Uses processes, systems and practice to maximise stakeholder value, loyalty and advocacy.

Negotiation 

• Responds positively and professionally to objections, and addresses the  Stakeholder’s needs to successfully close a matter.
• Uses a range of techniques and approaches to make agreements that add value for Safaricom and our stakeholders.
• Understands  stakeholders’ commercial drivers and leverages them in negotiations. 
• Applies commercial acumen to maintain a healthy profit margin & stakeholder value.

Risk Management 

• Identifies and mitigates operational, financial and business risks in critical processes and projects. 
• Balances risk and benefits within appropriate control frameworks. 
• Ensures plans and controls are in place to protect value and meet legal & regulatory requirements.

Qualifications

• Bachelor’s degree in political science/ law/.
• Post Graduate Qualifications will be an advantage.
• At least 4 years’ working experience in a relationship management role in government or a corporate entity.

How to Apply. 

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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Legal Counsel, Technology and Corporate Centres at Safaricom PLC

Job Description

Reporting to the Senior Legal Counsel, Technology and Corporate Centers, the role holder will provide skilled and professional legal services with a focus on the drafting, review and completion of Technology and Corporate Centers contracts, as well as offering legal advisory support on matters affecting these functions.

In addition, the role holder will manage designated legal processes in line with the Legal Services Charter, support litigation matters arising within the Technology & Corporate Centers portfolio, and ensure compliance with company wide governance, safety and statutory obligations.
 

Responsibilities

Compliance & Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Contracting & Legal Advisory

• Draft, review and negotiate contracts in line with the Legal Services Charter, departmental SLAs and ISO standards.
• Provide legal advisory support during technology procurement, corporate sourcing processes, and vendor negotiations.
• Provide legal interpretations on statutory requirements affecting Technology & Corporate Centers.
• Provide legal advisory support to cross functional teams where projects intersect with Consumer, Enterprise and Financial Services business units.
• Support departmental risk management initiatives, including legal risk identification and mitigation strategies.

Property, Site Acquisition & Documentation

• Implement established processes for site acquisition and lease completion.
• Prepare and review legal documents for properties, retail shops, office spaces, parking spaces and transmission sites. 
• Verify, negotiate and complete documentation and update Oracle EPM records for all property matters. 
• Monitor, track and manage renewals, variations and/or surrender of leases and tenancy agreements. 
• Flag statutory and regulatory requirements affecting site acquisition and property operations (land laws, NEMA, KCAA, county legislation). 
• Support training and awareness sessions for internal teams on applicable legislative changes.

Legislative Monitoring & Regulatory Support

• Maintain compliance registers for technology licenses, ICT certifications and related governance obligations.
• Monitor ICT and corporate legislative developments and prepare impact briefs for the Senior Legal Counsel.

Stakeholder Management & Cross functional Collaboration

• Partner with Technology, Corporate Functions, Supply Chain, Risk, Data Privacy, Cybersecurity and other teams to ensure legal support is aligned to business priorities. 
• Represent the Legal Department in tender evaluation committees as required.
• Engage with statutory bodies (NEMA, KCAA, County Governments) through advisory channels where necessary. 

Reporting & Administrative Responsibilities

• Prepare weekly and monthly KPI reports for the section. 
• Prepare monthly Oracle EPM reports capturing status of all KPIs. 
• Maintain detailed contract inventories in liaison with Supply Chain and ensure periodic reconciliation to maintain accuracy.

External counsels Management

• Undertake management and performance evaluation of the law firms on the company’s panel for Technology & Corporate Centers.
• Manage and monitor legal fees relating to property and litigation matters to ensure alignment with approved rates.

Deputization

• Deputize for the Senior Legal Counsel – Technology & Corporate Centers as required, ensuring continuity of services.

CORE COMPETENCIES, KNOWLEDGE AND QUALIFICATIONS 

Core competencies

• Customer focus and ability to deliver simple, clear and timely legal advice.
• Collaboration and ability to work across functions with diverse stakeholders.
• Strong communication and interpersonal skills.
• Digital-first mindset with an appreciation for technology‑driven processes.
• Innovation and problem solving, with the ability to anticipate issues.
• High integrity, professional ethics and accountability.

Functional competencies 

• Strong contract drafting, review and negotiation capability. 
• Understanding of ICT legal domains (data protection, cybersecurity, cloud, software licensing). 
• Knowledge of procurement law, public policy and regulatory frameworks. 
• Strong legal research and statutory interpretation skills. 
• Ability to manage multiple matters in a fast-paced technology environment.
• Basic project and process management.

Qualifications

• Minimum 3–5 years legal knowledge and progressive experience in commercial and technology legislation within Telecommunications, Technology, or corporate sectors. 
• Proven track record in negotiating complex technology and corporate functions’ agreements and managing related disputes. 
• Bachelor of Laws (LL.B) from a reputable Commonwealth University. 
• Completion of the Kenya School of Law Diploma and admission as an Advocate of the High Court of Kenya. 
• Member in good standing of the Law Society of Kenya (LSK) and compliant with all professional requirements.

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M-Pesa Africa: Manager HR Reporting, Insights & Decision support (Re-advertised) at Safaricom PLC

Role purpose:

The Manager: HR Reporting, Insights & Decision Support will serve as a strategic partner to the HR Director and HR leadership team. This role is accountable for delivering advanced HR analytics, generating actionable insights, and enabling evidence-based decisions. Additionally, the role will be responsible for coordinating strategic initiatives, managing governance processes, and driving monthly budgeting and forecasting sessions. The incumbent will ensure operational excellence and alignment with organizational priorities.

Responsibilities

HR Reporting & Analytics

• Lead the design, delivery and maintain HR dashboards, reports, data visualization, and analytics to support strategic decision-making aligned to Employee Experience principles.
• Conduct advanced trend analysis to identify risks, opportunities, and workforce insights (across HR, Business or Functional Leaders) that will aid in decision making; highlight risks and actionable data to make recommendations for process changes and action plans.
• Ensure timely and accurate month-end HR reporting and ad hoc analysis and reporting.
• Support internal and external survey activities.
• Design and develop HR KPI reporting tools linked to business strategy.
• Lead detailed analysis of the impact, efficiency & effectiveness of major HR activities as measured by key performance indicators.
• Contribute to HR budgeting cycles through data-driven workforce cost.

Decision Support

• Partner with the HR Director and Leadership team to coordinate HR strategic priorities, forums and leadership decision making.
• Drive monthly budgeting and forecasting and variance review sessions, ensuring alignment with financial targets.
• Track HR strategic initiative progress and prepare high quality executive reports and presentations.
• Coordinate leadership meetings and ensure timely follow-up on action items.
• Provide scenario planning, risk identification, and business case support to leadership.

Workforce and Headcount Management

• Develop and maintain workforce plans, headcount dashboards and forecasting tools.
• Support in scoping, sourcing, implementation of a workforce management system in partnership with Technology teams.
• Advise HR and line leaders on optimal staffing models, productivity measures, and organisational cost structures.
• Maintain a comprehensive, accurate and up to date staff and headcount database/dashboard.
• Monitor and report on all employee and contractor movements and role changes across the organization.

Other HR initiatives

• Support roll-out and implementation of MPA with employee engagement programs and Health Wellness & Safety (HSW) programs.
• Maintain up-to-date HR policies, ensuring alignment with relevant stakeholders.
• Lead or support special projects that enhance HR operational excellence and strategic impact.

Qualifications
Core competencies, knowledge and experience:

• Strong analytical and financial acumen with ability to interpret complex data.
• Excellent organizational and project management skills.
• Ability to manage multiple priorities and work under pressure.
• Strong stakeholder management and communication skills.
• Experience in budgeting, forecasting, and governance processes.

Must have technical / professional qualifications:

• Degree in HR, Business Administration, Finance, Data Analytics or related field.
• Advanced MS Office skills (Excel, PowerPoint) and experience with dash visualization tools (e.g., Qlik Sense).
• 5–7 years’ experience in HR analytics and/or business management roles.
• Prior experience in financial planning and project coordination preferred.
• Exposure to workforce modelling, organizational design principles, and people metrics.
• Experience in budgeting, forecasting, governance, and project delivery.
• Experience in a large corporate environment performing moderately complex to very complex employee analysis and research, using qualitative and quantitative measurement and data collection design principles in HR, Finance or Marketing.
• Prior project leadership experience is a strong preference.

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Business Partnerships Lead at Safaricom PLC

Job Description

The Fixed Business Organization drives broadband growth, protects revenue, and owns the fixed-product roadmap end-to-end. It is tasked with shaping, pricing, and optimizing FTTx, Fixed Wireless Access (4G and 5G), MPLS, Dedicated Internet Access (DIA) and Enterprise Solutions while partnering with network, finance, and sales to convert capacity into revenue, elevate customer experience, and drive retention

What we’re looking for

• In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
• Reporting to the Director Fixed Business, the role holder is responsible for identifying, developing, executing and managing strategic Fixed Data services partnership opportunities that drive growth, innovation, and market expansion. This role is critical in building robust partner ecosystems across Fixed platforms, Property Managers, Budget Ecosystem & ISP providers, and regulatory bodies. The role will work with internal and external partners to co-create/develop/sustain new and existing commercially viable products, platforms, and business models that will scale Safaricom’s Fixed Data products and propositions. In addition, the role will propose, structure and execute strategic partnership initiatives, joint operations, and joint ventures

Responsibilities
Key accountabilities and decision ownership:
Strategic Partnership Development:

• Collaborate with commercial leads and stakeholders across Safaricom on the design and development of business and product strategies; translate business and product strategies into partner strategies and identify partnerships that lead to business growth and accelerated delivery of mission and product/value proposition roadmaps.
• Identify, evaluate, and prioritize specific opportunities in support of the broader partnership strategy including developing the business case for a partnership (strategic rationales and economics), creatively structuring and negotiating partnership terms. Communicate with all stakeholders at all stages of the partnership process to secure buy-in and approvals.
• Monitor partnership performance and track efficacy relative to expectations post-close. Maintain ongoing relationship with partners to ensure compliance and commitments are fulfilled.
• Maintain a network of relationships across the industry with partners, potential partners, competitors, investors, thought leaders, etc. Leverage relationships in opportunity identification and execution. Plan and facilitate conversations with existing and potential partners to understand mutual opportunities, their requirements, painpoints and ways to address these with relevant product offerings.
• Develop and maintain a Partner pipeline. Success will be measured based on your ability to turn good ideas into successful businesses and to drive significant revenue impact through effective joint co-creation and GTM/co-selling.
• Knowledgeable on competitive and market dynamics, product trends, ISP’s (local, regional and global) and network trends (e.g. 5G backhauling) including how they can be applied in Kenya, Africa and globally.
• Identify key constraints and innovative opportunities for business development, diversification, and growth
• Lead negotiations and structure partnership agreements that deliver mutual value.
• Scout emerging fixed data trends and startups for collaboration opportunities.
• Represent the company in industry forums, accelerators, and innovation hubs.
• Support M&A and investment opportunities related to strategic partnerships.
• Uphold the Safaricom code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of work. All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Stakeholder and Team Management:

• Maintain strong relationships with key stakeholders across the Safaricom Fixed Data and Partner ecosystem.
• Collaborate with other clusters, tribes, CoEs, teams, and departments to foster a holistic and integrated approach to Safaricom’s products, value propositions and engagements.
• Role model inclusivity & builds trust for a psychologically safe environment for everyone to be their best.
• Promote knowledge sharing and continuous learning within the team.
• Support functional leaders in creating and sustaining a cultural environment for the function shaped by the Safaricom leadership standards.

Qualifications

• Must have technical / professional qualifications:
• At least six (6) years’ knowledge and experience in partner management, business development or business channel development of which three (3) should have preferably in building partnerships that deliver outcomes with Fixed Data and Local/Regional Systems Integrators or related sectors.
• Proven experience in Fixed Connectivity and Large-scale customer models
• Strong track record of closing high-impact deals and managing partner ecosystems.
• Bachelor’s degree in the relevant field along with commercial qualifications, or equivalent qualification(s) from a recognized institution of higher learning.
• MBA or relevant Master’s degree is an added advantage.
• Strong understanding of digital platforms and Fixed Internet solutions systems, and operational processes.
• Deep knowledge of the Fixed Internet industry regulations, compliance requirements, and best practices
• Superior business understanding, with the ability to leverage technology to solve business and technical issues.
• Possess high professional and ethical standards.
• Be a strategic thinker with an analytical mind.

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Record to Report Intercompany Analyst at Safaricom PLC

Job Description

Reporting to the Record to Report Team Lead, the Intercompany Analyst is a key member of the finance shared services team responsible for managing intercompany accounting activities across multiple entities and jurisdictions within a global organization. This role requires a deep understanding of international accounting principles, intercompany transactions, and consolidation processes to ensure accurate financial reporting and compliance with regulatory requirements.

Responsibilities

Intercompany Reconciliation

• Lead the reconciliation process for intercompany balances among entities located in different countries, ensuring alignment with transfer pricing agreements and compliance with local regulations.
• Regularly share AP and AR intercompany statements with the counter affiliates and follow up on missing information or request from other affiliates.
• Review Intercompany mismatches and ensure no mismatch amongst the intercompany affiliates.

Transaction Processing

• Oversee the recording and processing of complex intercompany transactions, including intercompany loans, royalties, transfers of goods and services, and intercompany billing, while adhering to accounting standards and company policies.
• Raise all recharge invoices and share with affiliates before IC cut-off date
• Perform the receiving, requesting, and posting of all Intercompany AP invoices
• Ensure all monthly checklists are performed and adhered to including month end closing and internal control procedures
• Processing of intercompany payment entries through the FSS treasury team
• Process intercompany payments in co-ordination with the FSS B payment team
• Follow up on Intercompany debtors for invoice settlements

Consolidation Support

• Assist in the consolidation of financial statements by providing accurate intercompany elimination entries and ensuring consistency and accuracy across reporting entities.

Transfer Pricing Compliance

• Collaborate with transfer pricing specialists to ensure intercompany transactions are conducted at arm’s length and in accordance with transfer pricing policies and regulations.

Documentation and Compliance

• Maintain comprehensive documentation of intercompany agreements, policies, and transactions to support internal controls and compliance with tax laws and regulations in various jurisdictions.
• Work with appropriate accounting contact persons for intercompany affiliates to ensure completeness of information related to intercompany transactions.

Process Optimization

• Identify opportunities to streamline intercompany accounting processes, enhance efficiency, and mitigate risks through automation, standardization, and best practices.

Cross-functional Collaboration

• Work closely with finance, tax, legal, and operational teams globally to address intercompany issues, resolve discrepancies, and support business initiatives and transactions.

Audit Support

• Prepare schedules, reports, and documentation for internal and external audits related to intercompany transactions, ensuring timely completion and compliance with audit requirements.

 Health & Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work
• All employees have a responsibility to adhere to safety, health, and wellbeing policies.

Qualifications

• 5+ years of progressive experience in accounting, with a focus on intercompany accounting and global operations.
• Strong understanding of international accounting standards (e.g., IFRS) and transfer pricing principles.
• Experience with consolidation software (e.g., Hyperion) and ERP systems (e.g., Oracle).
• Excellent analytical skills and attention to detail, with the ability to analyze complex financial data and identify trends, variances, and discrepancies.
• Effective communication and collaboration skills, with the ability to interact with stakeholders at all levels of the organization across different cultures and time zones.
• Proven ability to manage multiple priorities and meet deadlines in a dynamic, fast-paced environment.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.

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Safaricom Internship Program 2026/27 – Now Open

Safaricom Internship Program

Nairobi, Kenya

Job Description

At Safaricom, we don’t just adapt to the future — we create it. If you’re ready to solve real problems, build products used by millions, and grow in an environment that moves as fast as technology itself, this is your moment. We’re inviting bold, curious, and driven young talent to join our 2026/27 Annual Internship Program across HR, Legal, Finance, Supply Chain, Marketing, Audit, PR & Communications, Enterprise Risk, Cyber Security, and Technology — an opportunity to learn, contribute, and shape what’s next from day one

Responsibilities

Our Internship Program runs on a structured cycle — July to September, October to December, and January to March for ongoing students, and April to October or November to March for fresh graduates or those awaiting graduation — with one call for applications this financial year, giving you the flexibility to plan for the intake period that best aligns with your academic and career timeline.

What You’ll Experience:

• Work on real-world projects that drive change.
• Learn from industry leaders in a fast-evolving, innovative environment.
• Sharpen your skills and discover your strengths.
• Build a network that will set you up for your career journey.

Opportunities Across:
HR | Legal | Finance | Supply Chain | Marketing | Audit | PR & Communications | Enterprise Risk | Cyber Security | Technology

Program Options:

• 3-Month Industrial Attachment – For ongoing students. Intakes: April, July, October & January.
• 6-Month Internship – For recent graduates (within 12 months) or those awaiting graduation. Intakes: April & October.
• Pupillage – For Kenya School of Law students. Intakes: April & October.

Qualifications

Who We’re Looking For:

To be eligible for the Safaricom Annual Internship Program 2026/27, applicants must meet the following criteria:

• Be a current undergraduate university student in their 3rd, 4th, or 5th year of study (Bachelor’s degree program).
• Be awaiting graduation or have graduated with a bachelor’s degree within the last 12 months.
• Be available on a full-time basis during the selected intake period.
• Apply for only one intake per calendar year.
• Commit to the full program duration (3 or 6 months, non-extendable).
• Passionate, curious, and ready to learn by doing.

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Project Manager at Safaricom PLC

Job Description

Reporting to the Program Manager, the position holder will coordinate and manage the delivery of Complex Information, Communications and Technology solutions for Safaricom projects. This role will be responsible for kick off, execution, control and closure of projects

Responsibilities

• To develop a formal and comprehensive project plan by integrating and documenting project deliverables, acceptance criteria, processes, procedures, risks, and tasks to facilitate project execution, controlling, and closing processes;
• To utilize tools and metrics to track and improve project performance – MS Project, Share point, Project Initiation Documents (Statement of works, Governance Structure, Communication plan, Risk Management Plan;
• To  enforce quality gates during the implementation of projects. This will involve stakeholder engagement and communication management tool through the project life cycle until closure;
• To implement the project plan by ensuring the execution of project activities and tasks to produce project deliverables;
• To manage and escalate risks and issues appropriately through the project life cycle;
• To implement changes to triple constraints in line with the defined change management process;
• To ensure timely CAPEX Utilization & Receipting for all assigned projects.
• To prepare and disseminate project reports and updates, governance meeting presentations in a timely manner;
• To contribute to the project management knowledge base by sharing lessons learned, best practices, research, appropriately in order to improve the quality of project management services, build the capabilities of colleagues, and advance the profession;
• To facilitate cooperation within our teams and with stakeholders in order to realize shared goals by encouraging collaborative problem solving, open communication, and teamwork;
• To supervise and motivate project resources on projects. 
• Zero Harm Safety
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Qualifications

• Degree in ICT/Business Related field
• Certificate in project planning/project management expertise or PRINCE 2 or PMP or Agile
• Experience as a project team member in a large project preferably an IT project
• Demonstrate strong knowledge and background of Waterfall and Agile concepts in project delivery
• Ability to motivate teams to achieve business outcome

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
 

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Engineer – Regional Network Optimization at Safaricom PLC

Job Description

Reporting to the Team Manager – Network Optimization Rift the role holder will be responsible for ensuring the smart optimization of radio network performance to ensure superior customer experience, network efficiency, and alignment with business goals. This role involves utilizing technical excellence, cluster optimization, and cross-functional collaboration with commercial teams and telecoms OEMs to achieve Network key performance indicators (KPIs) and business objectives. The ideal candidate will possess strong technical expertise, innovative mindset, and a mission-focused approach to deliver best-in-class network performance.

The role holder will rely extensively on data and insights—leveraging SoC Insights, smart coverage planning tools, OSS KPIs, digital twins, crowdsourced data, commercial performance metrics, GIS, and forecasting tools—to identify priorities and drive growth

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions
• Plan, implement, and optimize radio network parameters to ensure optimal performance and capacity.
• Conduct deep dive analysis of network performance metrics (e.g., RSRP, RSRQ, SINR, throughput, drop rates, handover success rates) to identify and resolve issues.
• Drive assigned cluster optimization efforts to improve network quality and customer experience in targeted areas.
• Implement advanced optimization techniques, including antenna tilting, power adjustments, and frequency planning.
• Monitor and analyse network performance trends to proactively address potential issues before they impact customers.
• Work closely with commercial teams to align network optimization efforts with business objectives, such as revenue growth, customer retention, and market expansion.
• Provide technical insights and recommendations to support marketing campaigns, product launches, and customer experience initiatives.
• Collaborate on customer complaint resolution by identifying and addressing network-related issues impacting customer satisfaction.
• Drive initiatives to enhance end-user experience by improving key metrics such as call setup success rate (CSSR), dropped call rate (DCR), and data throughput.
• Conduct root cause analysis of customer complaints related to network performance and implement corrective actions.
• Ensure the network delivers consistent and reliable performance during peak usage periods and special events.
• Develop and execute a comprehensive radio optimization strategy aligned with the company’s mission and vision.
• Set and achieve ambitious performance targets, ensuring the network meets or exceeds industry benchmarks.
• Monitor and report on progress toward goals, providing regular updates to senior management.
• Stay abreast of emerging technologies and industry trends in radio access networks (RAN) and optimization techniques.
• Drive the adoption of innovative solutions, such as AI/ML-based optimization tools, to enhance network performance.
• Collaborate with vendors and partners to evaluate and implement new technologies and features.
• Prepare detailed reports on network performance, optimization activities, and key achievements.
• Use data-driven insights to identify opportunities for improvement and prioritize optimization efforts.
• Present findings and recommendations to senior leadership and stakeholders.

Qualifications

• Degree in Electrical, Electronics, Telecommunication Engineering, computer science, IT or any technical related field
• 3 years’ experience in telecommunication with hands–on experience in Radio Network planning.
• Strong knowledge of 2G, 3G, 4G, and 5G technologies, protocols, and optimization techniques.
• Experience with AI/ML-based optimization tools and techniques.
• Proficiency in using optimization tools such as TEMS, Actix, Atoll, MySQL, M2000, NetAct, Advanced Excel, Erlang-B etc.
• Candidates with experience in Nokia or Huawei RAN equipment will have an added advantage.
• Thorough knowledge in traffic modeling, coverage and capacity forecasting& management. Knowledge of Core access planning, Paging and LAC dimensioning.
• Knowledge of regulatory requirements and industry standards related to radio networks.

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Specialist – Enterprise Cloud Solutions Architect at Safaricom PLC

Job Description

Reporting to the Manager – Enterprise Cloud & ISP Systems, the role holder will be responsible for building a robust enterprise model and standards to support consistent, reliable deployment of enterprise Cloud assets. The Cloud Architect is also expected to be well versed in creating/maintaining/reverse engineering existing cloud assets/deployments to enable the documentation of current systems and propose optimizations and roadmaps to align with architecture principles. Work with various internal and external teams on Cloud Implementations to realize the intended business objectives and value

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Analysis of current state, including reverse engineering existing cloud assets.
• Document & Manage cloud standards, virtual network mapping, data flows and conceptual flows.
• Define & manage how company data will be stored, consumed, integrated, secured and managed across cloud and on-premise implementations.
• Set standards for cloud deployments and assets, analyze current state and conceive desired future state.
• Apply architectural and technology concepts to address scalability, security, reliability, maintainability of cloud assets.
• Conduct proof of concepts, drive technology & product selection, support pilot implementations and support enterprise wide adoption of cloud, technology, processes & toolsets
• Design and optimize cloud strategies for the cost-effective delivery of scalable and reliable systems up to 99.999% uptime SLA
• Work across a wide range of stakeholders, application subject matter experts, architects, technology and business leaders to harness perspectives, influence & drive consistent cloud practices
• Collaborate with internal and external partners to ensure that technology decisions align with the overall Enterprise Architecture Framework/Roadmap via clear communication and negotiation skills.
• Design, onboard, and operate 100% of cloud orders with robust cloud architecture, best-in-class design frameworks, and enterprise cloud adoption.
• Ensure 99.9%+ average availability and target 100% service availability across Cloud and ISP systems through resilient design and operations.
• Use automation scripts, agile ways of working, and operational tools to simplify cloud operations, maintenance, and order fulfilment.
• Drive cloud product ROI and benefit realization using Big Data tools and processes to support informed business decision-making.
• Deliver Security-as-a-Service across all cloud offerings, empower account managers with capacity visibility tools, and achieve 100% relevant certifications.

Qualifications

• Degree in Computer Science, Software Engineering, Telecoms, Engineering, Physics or Math or any other relevant qualification.
• Candidate should demonstrate deep and wide knowledge of VMWare, Openstack, Microsoft Azure, Containerization & Orchestration e.g Kubernetes, Serverless Architectures, Google Cloud and AWS platforms, IaaS, PaaS, xAAS, Relevant Public Cloud and Virtualization certifications huge plus
• Candidate should possess excellent knowledge & skills in cloud and virtual infrastructure design, deployment, management and monitoring as well as migration strategies from on-premise implementations to cloud or Hybrid Solutions.
• Candidate should have excellent knowledge and understanding of established/emerging cloud management technologies including and not limited to monitoring, profiling, identity management, reporting/analytics, cost optimization.
• The cloud architect must understand the cloud technologies and their use to guide the organization and enterprise customers in understanding and adopting them.
• An ideal candidate should possess advanced knowledge of industry best practices in the various aspects of information, technology trends, enterprise operations knowledge and the ability to develop solutions.
• Advanced knowledge of hardware, software, business applications and systems engineering are required
• Intermediate knowledge and execution of SDLC is required.
• Intermediate knowledge of Information Security awareness is a plus
• Intermediate knowledge of Cloud data and analytics tools and workflows is a plus
• Good knowledge of General Project Management Methodology & Tools
• Knowledge of enterprise architecture methodologies and practices a plus.

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Channels Planning and SRE Engineer-TEMP at Safaricom PLC

Brief Description

Reporting to Delivery & Support Lead, Channels IT, the Channels Planning and SRE Engineer-TEMP will be responsible for ensuring system availability, performance, efficiency, change management, monitoring, emergency response, security, and capacity planning of Safaricom digital channels platforms.  The role focuses on operational excellence, operational support, system uptime and availability of our digital channels. They combine analytical skills, critical thinking, technical expertise, and domain knowledge to create compelling digital experiences that meet user needs and support organizational objective. 

The role is a fixed term contract of 1 Year

Key Responsibilities

Digital Channels Applications’ Stability 

• Ensuring operational excellence through proactively maintaining, supporting, developing and implementing services including end to end monitoring scripting and automation, modern tooling, and maintenance of platforms. 
• Ensuring systems stability and uptime on all digital channels applications’ meeting the key performance metrics.
• Problem and Incident management – ensure level 2 &3 support and incidents are addressed within SLA. 
• Define measure, monitor, and report key systems reliability performance indicators and escalate breaches and violation with an eye towards pushing our capabilities forward, getting ahead of customer needs and innovating continuously to improve. 
• Pro-active monitoring of all Channels IT Applications and service logs, troubleshooting and responding to escalations raised by system users (internal and external customers). 
• Pro-active monitoring and identification of performance bottlenecks and issues affecting applications and services using AI Tools. 

Channel Development and Enhancement

• Development, enhancement, and optimization of channels applications, including websites, mobile applications, portals, social media platforms, chatbots, and other digital touchpoints.
• Driving continuous improvement of the applications through chaos experiments, automation, ML/AIOPS and proactive alerting strategies.
• Execute deployment of new features, applications, and version upgrades as per the change management policy.  

Channels System Planning

• Deployment of software patches to platforms and applications within channels after proper identification, documentation and testing.
• Maintaining of all Apps, Portals and Chatbots within the channels domain at version n-1 by planning and conducting timely version upgrades.
• Capacity planning and management by the assessment of current and future resource needs while maintaining service levels.
• Quarterly BCP planning and execution on all platforms within the Channels ecosystem.
• Identification, assessment and mitigation of security risks and system vulnerabilities by ensuring best practice security management

BCP Practices Management & Execution

• Plan, Execute Channels IT BCP and Disaster Recovery Plan as per schedule to ensure that all potential risks and gaps are closed, and the platforms have complied to Enterprise Risk Policies. 

Compliance and Security

• Ensure channels IT Applications comply with relevant laws, regulations, and industry standards related to data privacy, security, accessibility, and digital rights management. 
• Adhere to Data Protection Act and Safaricom Code of Ethics for Employees with Privileged Access regarding all Data. 
• Implement measures to protect user data, secure transactions, and mitigate cybersecurity risks. 

Continuous Improvement and Innovation

• Stay abreast of emerging trends, technologies, and best practices in ensuring No-Ops technology platforms. 
• Develop and implement Operational Bots for all repetitive support tasks using predictive maintenance methodologies and approaches. 
• Explore opportunities for innovation, experiment with new tools and techniques, and lead initiatives to drive continuous improvement and innovation in delivery.
• Continuously improve skills and competencies by proactively participating in various internal and external training opportunities and stretch assignments. 

Monitoring Platforms and Key Processes

• Monitoring of key domain specific processes to ensure the desired business outcome is achieved. 

Qualifications

• Bachelor’s degree in engineering/technology/computer science or relevant field along with technical qualifications, or equivalent qualification(s). 
• 2 years’ experience in a busy IT environment or Software Engineering. 
• Technical Knowledge in RPA, AI, Cloud Computing, Microservice Architectures and Programming will be an added advantage. 
• Competency in system and application administration and practices preferred. 
• Individual thinker with the ability to identify and drive new uncharted solutions.
• Ability and willingness to share knowledge with individuals with varying levels of experience.
• Strong analytical and problem-solving skills.
• Strong familiarity with web servers and load balancing technologies.
• Strong knowledge of software architecture principles.
• Experience working with Relational (RDBMS) such as MySQL, PostgreSQL etc. and Non-relational (NRDBS) Databases such as Cassandra, MongoDB etc. 
• Experience in Unix/Linux/AIX Operating System and application security technologies (e.g. SSL).
• Professional experience and knowledge of the telecommunications industry preferred.

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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M-Pesa Africa: Senior Specialist – Cloud & Network Cyber Security at Safaricom PLC

M-Pesa Africa: Senior Specialist – Cloud & Network Cyber Security

Reporting to Manager Cyber Security Prevent (MPA), as the Senior Specialist – Cloud & Network CyberSecurity, you will be responsible for the overall High/Low Level Design and working configuration for the network security capabilities that support reliable and secure hosted and collaborative services across the whole M-Pesa Africa business. 

Responsibilities

• Impact on the business
• Coordinate optimization of the Operational & Monitoring cyber security baselines (CSB) controls across all MPA relevant business areas and processes associated to Network Security;
• Design and implement network security measures to protect data, software, and hardware.
• Monitor network traffic for unusual activity and respond to security breaches.
• Conduct regular security audits and vulnerability assessments for perimeter security and Network related vulnerabilities such as unsecure ports.
• Develop and enforce security policies and procedures.
• Collaborate with IT and other departments to ensure comprehensive security measures.
• Stay updated with the latest security trends, threats, and technology solutions.
• Provide training/Knowledge share and support to staff on network security practices.
• Support all internal and external audits around Technology systems and processes, ensure these systems are free from known Technology audit findings and ensure all audit findings in these systems are closed within agreed timelines
• Customers, supplier and third parties
• Ensure compliance with Legal, Regulatory and key stakeholders’ requirements across the Technology domains
• Responsible for monitoring of compliance of the Cyber security managed services contract, to ensure it is within agreed SLA
• Support for validation, timely completion and accuracy of Technology audit checklists and user access rights reviews
• Coordination of analytical processes and incident response measures
• Ensure proper implementation and change management processes compliance for all planned and emergency changes in Technology systems
• Innovation and change
• Contribute to the Security and Privacy by Design Assurance (SPDA) processes of the GDPR and business requirements
• Continually review and enforce security policies and controls, to support business requirements and changing security landscapes
• Set-up of analytics framework and tools
• Drive continuous improvement through simplification of key cyber security processes Communication
• Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
• Make recommendations for Cyber security service Improvement Plans and ensure actions are followed through to completion in a timely manner
• Support information security awareness and training to all MPA users and third-party vendors
• Driving incident planned and emergency communication processes to both internal and external audience

Qualifications

• Degree in Electrical Eng/Computer Science/information Technology or equivalent Technology-related  degree
• Proven experience as a Network Security Senior Specialist or similar role.
• In-depth knowledge of network protocols, firewalls, VPNs, and security tools.
• At least one professional Network Security Qualification: ComptiaSecurity+/CCNA Security
• Advanced competencies in Network Security
• Minimum of 5 years Network Security experience with Intrusion Prevention Systems, Web Application Firewalls, VPN administration, Content Filters, Security Scanning tools.
• Minimum of 2-year focused Network Security Solutions implementation and maintenance.
• Good communication skills and team player.
• Experience in the use of security tools.
• Project management skills, and proven task execution (getting things done). 
• Proactive approach to staying ahead of potential security threats.
• Superior Report writing skills.
• Analytical Thinking.

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Specialist – Enterprise Services Optimization at Safaricom PLC

Specialist – Enterprise Services Optimization

Kenya

Job Description

Reporting to the  Senior Manager - Enterprise Service Support the holder of the position will perform complex 2nd Line technical support operations for enterprise customers as well as support digital services as per respective portfolio, perform 2nd line support for escalations from the Enterprise Service Support teams (ECS and Platinum) and liaise with internal stakeholders and vendors to offer permanent solutions to recurring problems. 

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Problem management – deep dive on recurring Incidents  
• Customer project execution (complex and time bound), reviews and redesigns of existing customer solutions  
• Drive automation agenda e.g. creation of robots to create efficiencies within ESS.  
• Service migrations, Relocations, Decommissions, Upgrades and downgrades.  
• Technical escalations with backend teams and vendors, especially on global or specific customer incidents that work around was provided  
• Liaison and coordination of CRQs and change management to avoid/reduce customer impact – review pre-checks and post checks  
• Vendor and Partner evaluations  
• Enterprise customer facing Systems licensing e.g managed security end point licensing.  
• Ensure all customer solutions are documented;  
• Ensure communication progressively and properly done to all stakeholders Weekly and monthly reporting on link performance  
• Participate in End-to-End EBU automation project squad.  
• Optimize and monitor alerts on the Enterprise IP core and follow up on resolutions.  
• Be a custodian of network documentation and improvements of the versions.  
• Spares tracking and management in liaison with the responsible sections in the company for the IP devices in use.  
• Fix network faults on the transport network serving the Enterprise IP network in co-ordination with the regional networks Ops team.  
• Co-ordinate proactive exercises on solutions offering to customers to ensure optimal performance and reduce possibilities of service outages in co-ordination with internal backend teams  
• Liaise with vendors and fiber providers for resolution of the network faults within the agreed timelines. 

Qualifications

• A minimum of bachelor’s degree in electrical & electronics, Engineering, Telecommunication, Computer, IT or related field.
• Should have demonstratable at least 2yrs experience working in energy system in telecommunication environment.
• Should demonstrate expertise IT/computer Literacy.
• Should demonstrate proficiency in Data analytical tools and presentation skills.
• Knowledge and accreditation in Data Center and Energy Management systems including, CEM/CMVP and DCIM is an added advantage.
• Working knowledge and accreditation in electrical or solar systems installation and commissioning such as T1/T2 or T3.

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Senior Civil Works Supervisor at Safaricom PLC

Senior Civil Works Supervisor

Kenya

Job Description

Reporting to the Senior Manager – Site Acquisition and Rollout, the position holder will supervise the Roll-out of new BTS sites and other civil works in existing Safaricom network in line with delivering an integral quality network within reduced CAPEX and OPEX.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Take lead role of MSV / site surveys for any rollout and Indoor, works to ensure design meets SFC requirements
• Supervise the construction of Rollout & Indoor sites Access Network Rollout, and ensure Health & Safety and process governance is observed, quality and timely delivery of new sites.
• Carry out site Audits for existing sites as well as perform functional and efficient structural analysis and Design sites assigned using appropriate tools where required and recommend appropriate designs solutions.
• Assist in implementation of other Projects such as 5G standalone, Special Projects, Decommissioning
• Documentation of & adherence to all site rollout processes and accurate update of rollout information database/folders. Compliance to ISO standards. Accuracy of civil works reports & information in the database/site folders
• Control CW costs & budgets for handled project. Ensure that during Surveys, MSVs, and Design & Construction on average sites/projects are within 95% of budget.
• Continuously review site build specifications/processes in view of making improvements
• Ensure timely submission, accuracy & completeness of Roll Out Forms (ROFs) and accompanying site design and construction documents.

Qualifications

• Bachelor’s degree in civil engineering with at least 4 Years construction experience.
• At least 2 years in GSM related works.
• Project Management experience.

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Senior Officer, Fraud Investigations at Safaricom PLC

Job Description

Reporting to the Chapter lead, Fraud Investigations, the role holder will be responsible for carrying out Fraud Investigations, data analysis, Systems Forensic acquisitions & analysis and manage customer fraud related escalations.

Responsibilities

• Risk Analysis, and Audit
• Proactively conduct Fraud Reviews in critical or high fraud risk areas across the business.
• Able to develop workflows for new and existing data.
• Highly proficient in data analysis using multiple toolsets.
• Can develop audience specific insights using presentation tools
• Can develop standard monitoring reports to monitor KPI performance
• Can engage internal and external partners to review and present insights
• Forensic reviews and Investigations
• Able to conduct and manage fraud investigations of cases assigned.
• Able to identify links between objects, events, people and location using link analysis methods to develop evidence flow.
• Able to prepare planned and Adhoc reports on insights arising out of investigations done.
• Able to represent Safaricom before court on fraud related matters.
• Can propose recommendations to improve control weaknesses identified during investigations.
• Understands and utilizes Chain of custody principles while handling evidence
• Able to conduct forensic acquisition and storage of electronic evidence from electronic devices.
• Able to conduct analysis and reporting of electronic evidence.
• Can report to law enforcement agencies, cases of staff engaged in Fraud against customers and/or Safaricom.
• Able to engage and guide law enforcement agencies with relevant legally acceptable information to apprehend and prosecute suspects.
• Able to create and maintain a robust and risk-based intelligence-gathering network in all areas of business.
• Data analytics and Mining
• Able to query/mine data from different sources using different scripting tools e.g. SQL, Python etc.
• Able to develop workflows for new and existing data
• Uses a variety of analytical tools to give insights and derive trends for given fraud scenarios
• Ability to carry out second level analysis on emerging fraud trends
• Highly proficient in data analysis using multiple toolsets.
• Can develop audience specific insights using presentation tools
• Can develop standard monitoring reports to monitor KPI performance
• Can engage internal and external partners to review and present insights.
• Automation, reporting and tooling
• Understanding of fraud risk landscape for GSM/MPESA frauds
• Specialized fraud risk knowledge in one specific business area
• Ability to engage different stakeholders required in automation journey
• Can identify opportunities in collaboration with Stakeholders to minimize manual handshakes of data and reports
• Ability to design practical automated solutions.
• Health & Safety
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work
• All employees have a responsibility to adhere to safety, health, and wellbeing policies.

Qualifications

• Minimum education qualifications required – Bachelor’s degree in a Business or Computing related discipline
• Good working knowledge of Agile methodology ways of working.
• Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
• Certification in Digital forensics and/or incident response will be an added advantage.
• Proven hands on fraud investigations experience in a financial environment for a minimum period of 2 years.
• Knowledgeable in identifying indicators of fraud through data-mining and analysis exercises.
• Good knowledge of GSM network business models and processes.
• A conceptual thinker able to work independently.
• Good communication skills – written and verbal – to succinctly present findings and communicate with a variety business partners;

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Anti-Money Laundering Analyst at Safaricom PLC

Job Description

Reporting to the Chapter Lead, Money Laundering Reporting Office, the role holder will have the responsibility to ensure the company complies with local and international AML legislation and regulations by promoting adherence to internal AML policies and procedures. This entails ensuring that sufficient controls are put in place to prevent use of Safaricom products and services by criminals to launder money, fund terrorism, proliferation financing or commit other crimes.

Responsibilities

• Develop and maintain effective customer onboarding due diligence program, watch list screening, transaction monitoring, training and suspicious activity reporting programs.
• Ensure that the subscriber network is compliant with applicable legislation governing subscriber registration.
• Ensure that agent, staff and partner due diligence is in compliance with the AML Regulations.
• Ensure the business has the appropriate level of controls to meet AML, CTF and CPF group policies as well as local and international regulatory AML requirements.
• Maintain an effective AML training program across the organization.
• Maintain a detailed knowledge of current AML regulations, legislation requirements, as well as future developments within the AML, CTF and CPF space and update Safaricom’s internal AML policies and procedures as appropriate.
• Develop and correlate insights on current and emerging AML, CTF and CPF trends and derive critical information to aid in decision making and performance benchmarks for internal controls.
• Active participation in AML, CTF and CPF reviews and other AML, CTF and CPF monitoring initiatives.
• Practice and collaborate on Risk assessments for products and services with internal stakeholders.
• Assess the effectiveness of the AML/CTF/CPF control procedures and recommend improvement opportunities.
• Build and maintain relationships with internal and external stakeholders required for supporting execution of the tasks to manage AML/CFT/CPF risks.
• Health & Safety
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies.

Qualifications

• Bachelor’s degree or its equivalent in Law, IT, business or related field.
• Good knowledge of payment products, services and operations.
• Knowledge of money laundering techniques and regulations.
• ACAMs or other industry leading certification.
• At least 2 years’ experience in AML, Compliance, Fraud or Risk Management function.
• Demonstrable analytical skills and Experience in working with Server Query Language (SQL) and analyzing large volumes of data.
• Ability to work in complex environments and multiple projects simultaneously with strict deadlines to deliver on commitments.
• Highly developed interpersonal and communication skills.
• Possess high professional and ethical standards.
• Results oriented, effective communicator and a team player eager to learn and share experiences.

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Data Analytics Business Partner at Safaricom PLC

Data Analytics Business Partner

Job Description

Reporting to the Senior Manager, Business Intelligence & Data Governance – Consumer Business, the Data Analytics Business Partner, Consumer Business is accountable for unlocking data driven growth within the Consumer Business Unit (CBU) by translating complex data into actionable insights, commercial recommendations, predictive signals, and performance driving interventions. The role serves as the strategic analytics interface between Consumer leadership, Product & Segment teams, CVM, Brand & Marketing, Digital, Customer Experience, Retail & Regional Operations, and the central BI & Data platforms.

This role ensures that consumer behaviour insights, revenue and usage analytics, digital journey intelligence, and performance diagnostics directly inform portfolio decisions, proposition design, GTM execution, pricing, customer lifecycle programs, and channel optimisation. Acting as the Consumer Business analytics steward, the role drives data accuracy, insight relevance, and analytics alignment across squads and tribes—enabling consistent, trusted, and timely decision making.

Working at the intersection of commercial strategy, marketing, digital channels, CVM, and BI platforms, the Data Analytics Business Partner champions predictive modelling, experimentation, forecasting, segmentation, and automated insights that accelerate revenue growth, reduce churn, improve customer experience, and strengthen Safaricom’s leadership in a highly competitive consumer marketplace.

Responsibilities

Performance Measurement & Review

• Lead the end to end performance management rhythm, ensuring timely, accurate, and actionable analysis that enables the Tribe to track progress against strategic objectives.
• Facilitate monthly, weekly, and ad hoc performance reviews, presenting diagnostics, insights, and implications that inform strategic and operational decision making.
• Identify performance gaps early and provide scenario based recommendations to mitigate risks or accelerate opportunities.
• Develop and refine KPI frameworks to ensure consistent measurement across products, segments, and channels.
• Partner with Tribe Leads to embed data driven performance rituals, ensuring insights translate into concrete interventions and follow-up actions.
• Performance Reporting & Insights
• Deliver accurate, high impact dashboards and reporting suites that provide a single source of truth for revenue, customer, usage, and campaign performance.
• Transform raw data into clear commercial stories through trend analysis, segmentation insights, and diagnostic deep dives.
• Continuously improve reporting automation, structure, and visualization to enhance decision readiness for business stakeholders.
• Produce insight briefs and rapid response analyses to support emerging business questions or shifts in commercial priorities.
• Validate KPIs and definitions across squads to ensure consistency, accuracy, and cross functional alignment.

Business Analysis & Trend Monitoring

• Proactively identify emerging consumer trends, behavioural shifts, category risks, and competitive signals through continuous monitoring of internal and external data.
• Conduct deep dive analytics to uncover root causes of performance movements (e.g., ARPU, churn, conversion).
• Produce weekly insight packs summarizing opportunities, risks, and recommended actions for the Consumer Business leadership.
• Support proposition, pricing, and GTM teams with demand sizing, elasticity analysis, and market modelling.
• Maintain a forward looking analytical perspective to inform medium and long term capability planning.

Stakeholder Engagement & Agile Collaboration

• Actively participate in daily stand ups and agile ceremonies, ensuring data and insights inform tactical pivots and squad priorities.
• Work closely with Tribe Leads to curate high-relevance analytics, ensuring they have the right data at the right time.
• Manage an agile backlog of analytical requests, balancing rapid-response needs with deep analytical work for strategic topics.
• Translate stakeholder needs into structured analytical problems and deliver solutions that drive action.
• Foster strong working relationships across CVM, Product, Digital, Finance, Regions, and CX to ensure integrated decision making.

Financial Modelling & P&L Management

• Partner with Finance to design allocation models that accurately represent direct expenses and segment-level P&L up to trading contribution.
• Own the monthly Consumer P&L narrative, translating variances into operational actions and strategic trade-offs for leadership.
• Validate financial assumptions behind new features, propositions, and offers to ensure accuracy before build and launch.
• Conduct scenario modelling and sensitivity analysis to support business cases and commercial decisions.
• Provide financial foresight by linking consumer behaviour patterns to revenue outlook and profitability metrics.

Data Management & Governance

• Lead the design of automated, standardized, and self service reporting solutions that reduce manual effort and improve data accessibility.
• Own the full analytical lifecycle—from requirements gathering, data extraction, wrangling, and validation to final insight delivery.
• Ensure data accuracy and consistency by coordinating data collection across multiple products, segments, and channels.
• Uphold data governance by adhering to approved metadata standards, definitions, and lineage practices.
• Flag and address data anomalies, gaps, or inconsistencies before they influence decision-making.

Customer Delight

• Deliver fast, accurate, and value adding responses to internal stakeholders, ensuring high satisfaction and trust.
• Clearly define and communicate SLAs and ensure adherence to agreed turnaround times.
• Collect stakeholder feedback regularly and incorporate it into continuous improvement efforts.
• Participate in cross functional initiatives to enhance internal customer experience and streamline decision processes.
• Anticipate stakeholder needs by proactively providing relevant insights before formal requests arise.

Processes & Procedures

• Document analytics processes, reporting workflows, and quality standards in line with ISO and internal compliance requirements.
• Identify cross functional process dependencies and proactively align teams to eliminate bottlenecks and duplication.
• Drive process automation, workflow simplification, and adoption of modern visualization practices to achieve Digital Maturity Index 4.0.
• Regularly review processes to identify operational inefficiencies and recommend improvements.
• Ensure analytical outputs and processes comply with governance, audit, and data privacy guidelines.

Health & Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• At least 3 – 6 years of progressive experience in data analytics, BI, commercial performance analytics, financial analysis, or decision support roles within telecom, digital, FMCG, financial services, or similarly data rich environments.
• Bachelor’s degree in Statistics, Data Science, Mathematics, Computer Science, Economics, Actuarial Science, Engineering, Finance, or Business Analytics or related field or equivalent qualification(s) from a recognized institution of higher learning.
• Postgraduate qualification (e.g., Master’s in Data Analytics, Applied Statistics, Finance, Economics, or Business Administration) is a strong advantage.
• Experience working within agile delivery models, including tribes, squads, backlog management, sprint planning, and
• cross functional collaboration, is highly desirable.
• Advanced proficiency in modern BI and analytics tools such as Power BI, Tableau, Qlik Sense, and strong working knowledge of SQL, Python, R, or equivalent data manipulation languages.
• Demonstrated capability in data mining, KPI modelling, dashboard design, data storytelling, and insight visualization, with high attention to detail and quality.
• Practical understanding of International Financial Reporting Standards (IFRS) and financial structures to accurately interpret P&L, revenue drivers, variance analyses, and commercial performance reports.
• Strong ability to translate management reports into actionable insights, communicate findings clearly, and engage business leaders with evidence based recommendations.
• Proven ability to work under pressure, manage multiple priorities simultaneously, and meet strict analytical and reporting deadlines in fast paced environments.
• Strong stakeholder engagement skills, with the ability to collaborate effectively across Commercial, Finance, Product, Digital, and BI/Data Engineering functions.
• High standards of integrity, professionalism, and data governance awareness, including adherence to data privacy, accuracy, and security requirements.

How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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Principal Cyber Security Automation Architect at Safaricom PLC

Job Description

Reporting to the Senior Manager, Cyber Strategy & Engineering the Principal Cyber Security Automation Architect will lead the design and implementation of in-house developed Cyber Security solutions to strengthen the organization’s security posture. The role will involve driving efficiency across key security domains by optimizing existing security tools (IPS, AntDDOS, API security, EDR, WAF etc) and activating native security controls within enterprise applications to ensure comprehensive protection of all corporate assets. This position requires a unique combination of deep technical expertise and strategic leadership, guiding the future of automated cyber security across the enterprise. The architect will play a central role in shaping automation strategies, integrating security into business processes, and enabling proactive defense against evolving threats.

The Principal Cyber Security Automation Architect is accountable for designing, scaling, and governing Safaricom’s end to end cyber security automation ecosystem driving enterprise wide threat detection, response orchestration, control enforcement, and platform resilience through intelligent, automated, and adaptive security capabilities.

Operating at the intersection of security architecture, automation engineering, threat intelligence, cloud security, DevSecOps, and cyber strategy, the role defines and advances the enterprise automation blueprint. It champions standardized automation patterns, event driven security, security as code, and continuous control validation aligned to global frameworks such as NIST CSF 2.0, MITRE ATT&CK, ISO 27001, Zero Trust Architecture (NIST 800 207), and leading global telco practices.

The role ensures automated telemetry pipelines, detection engineering, vulnerability intelligence, identity protection workflows, and cloud native guardrails consolidate into a unified, scalable, and high fidelity cyber automation platform. By integrating analytics, machine learning, and security orchestration, the Principal Architect accelerates response time, improves control effectiveness, reduces operational burden, and introduces autonomous defence capabilities critical to a modern digital telco.

Acting as Safaricom’s automation steward, the role drives architectural coherence, reliability, and governance of automation assets across squads and tribes—ensuring consistent automation standards, secure engineering principles, high quality pipelines, and continuously validated controls. Through collaboration with engineering teams, product owners, and cyber operations, the Architect ensures automation amplifies the organisation’s capacity to prevent, detect, and respond to threats at scale.
Aligned to Safaricom’s digital transformation and enterprise resilience agenda, the role advances intelligent security automation that reduces risk, strengthens compliance, enables secure cloud and fintech innovation, improves time to mitigation, and enhances Safaricom’s leadership in the regional and global cybersecurity landscape.

Responsibilities

Design and Development

• Architect and implement advanced automation frameworks tailored to organizational needs, with a strong focus on scalability and resilience.
• Build custom security tools and scripts internally to address unique business requirements and integrate them seamlessly into existing environments.

Optimization & Strategy

• Optimize existing cybersecurity tools (e.g., SOAR, IPS, WAF, EDR, API security, PVMG, and others), ensuring full utilization and enhancing their efficiency through automation.
• Activate and configure built-in security features within enterprise applications to maximize protection.
• Drive the overall security automation strategy, defining and executing a clear roadmap aligned with organizational objectives.

Collaboration & Improvement

• Collaborate closely across teams, working with security operations, engineering, and application teams to identify automation opportunities and implement robust solutions.
• Monitor, evaluate, and refine automation processes as part of a continuous improvement cycle to adapt to evolving threats and technologies.

Strategic Planning & Governance

• Define, analyze, and periodically review the cybersecurity strategy and roadmap based on the evolving threat landscape, ensuring identified risks are effectively mitigated.
• Architect and design cybersecurity systems in line with industry best practices, ensuring they meet critical user requirements for security, capacity, and performance.
• Define clear cybersecurity requirements and acceptance criteria for all new systems and initiatives.
• Ensure all security technology and processes implemented are continually improved to maximize their returns and benefits.

Procurement & Implementation Management

• Draft and evaluate Requests for Information (RFIs) and Requests for Proposal (RFPs).
• Liaise with the Supply Chain department during the procurement process.
• Conduct thorough technical evaluations and Proofs of Concept (PoCs), collaborating closely with the Operations team.
• Select the optimal solution and present comprehensive justifications to the investment governance board.
• Ensure all vendors maintain up-to-date contracts through robust contract management practices.
• Manage all aspects of projects and vendor-related issues in line with best practices.

Operations & Continuous Improvement

• Implement, test, deploy, and commission new systems efficiently.
• Ensure proper change management and system handover processes are strictly followed.
• Recommend major upgrades where required, coordinating with the operations team during implementation, especially when design/architecture changes are involved.
• Ensure all implemented security systems have high availability and disaster recovery capabilities in accordance with best practices.
• Define metrics and report periodically to clearly demonstrate Return on Security Investment (ROSI).

Research & Development

• Conduct research and development on emerging areas in security.
• Present findings for sensitization and knowledge transfer to other team members and staff.
   

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• At least 5 years of progressive experience leading security automation, detection engineering, cloud security, and Zero Trust implementations in large scale, digital or fintech/telco environments.
• Bachelor’s degree in a core technical field (Computer Science, Cybersecurity, Information Systems, Engineering or related discipline) from a recognized institution of higher learning. 
• Strong programming skills (e.g., Python, PowerShell, Java, or similar).
• Relevant postgraduate qualification is a strong advantage.
• Professional credentials such as CISSP, CCSP, CISM, GIAC (GCIA, GCTI, GRID), OSCP/OSWE, or cloud security certifications (Azure/AWS/GCP Security) are strongly desirable.
• Proven ability to design and operationalize policy as code, secure CI/CD pipelines, IaC security, container/Kubernetes protection, and multi cloud guardrails.
• Experience operating within squads/tribes, driving security automation adoption across engineering, operations, cloud, and digital product teams.
• Ability to translate complex security architecture decisions into clear, actionable guidance for engineering and business leadership.
• Track record managing multiple automation initiatives, delivering secure platforms, and meeting critical response, resilience, and transformation timelines.
• Demonstrated commitment to secure engineering standards, data protection, compliance frameworks, and responsible automation governance.

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BSS Engineer (Greater Western) at Safaricom PLC

BSS Engineer (Greater Western)

Job Description

Reporting to the Manager, Regional Networks Implementation & Operations the position holder will be involved in the Radio Access Network elements fault clearance to ensure availability of 99.8%, average NUR of less than 10min per week, and proper preventive maintenance of the Radio Access network, transmission equipment and the related power supply in owned sites. The role will be based in Migori County.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Maintenance of BTSes within the assigned cluster to achieve RAN availability of >99.80%
• Support and maintain energy efficiency initiatives and power equipment.  
• Review cluster level RAN upgrade plans and flag potential risk to service and EHS.
• Handle Customer Complains within the assigned Cluster.  
• Manage maintenance and rollout MSPs within cluster to ensure EHS adherence and quality workmanship.
• Manage site Costs and maintain H&S standards for the assigned BTSes.  
• Acceptance of new elements within the Radio Network infrastructure.
• Share commercial & technical insights at cluster level.
• Support optimization initiatives aimed at delivering cluster level network NPS, CA target, CSSR, CDR, MOS, Dl & UL throughput targets and managing customer complaints.
• Participate in RAN, Transmission, power hardware and software upgrades.
• Escalate persistent RAN faults to support teams and track for closure.  
• Automate routine tasks.

Qualifications

• Undergraduate degree in either Electrical, Telecommunications Engineering or equivalent from a reputable institution.
• Experience in data analytics and coding will be an added advantage.
• 1 year telecommunications experience in GSM related field;  
• 1 year valid Driving License.

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Enterprise System Developer at Safaricom PLC

Enterprise System Developer

Nairobi, Kenya

Brief Description 

Reporting to the Manager – Enterprise Systems Planning & Delivery, the role holder will be primarily responsible for the technical development, integrations, reporting, and support of Oracle Fusion Applications (ERP, HCM, SCM, and Finance Cloud). The role requires strong technical expertise in Oracle Integration Cloud (OIC), BI Publisher, OTBI, FBDI/ADFdi, REST/SOAP APIs, and VBCS/ADF extensions, with the ability to design and deliver scalable enterprise-grade solutions. The role holder will work closely with business analysts and functional teams to translate requirements into robust technical solutions, manage quarterly release impacts, and ensure smooth operation of integrations, data flows, and custom extensions within the Oracle Fusion Cloud ecosystem.

Key Responsibilities:

Technical Development & Integrations

• Design, develop, and maintain integrations between Oracle Fusion and external systems using Oracle Integration Cloud (OIC), REST/SOAP Web Services, and file-based approaches.
• Build and optimize data migration and conversion solutions using FBDI templates, ADFdi, HDL (HCM Data Loader), and SQL/PLSQL scripts.
• Develop, enhance, and support BI Publisher reports, OTBI dashboards, Smart View queries, and custom data models for business reporting.
• Create and maintain custom applications and extensions using Oracle VBCS, APEX, and ADF frameworks where required.
• Monitor, troubleshoot, and optimize real-time and batch integrations for performance, scalability, and reliability.

System Enhancements & Customization

• Analyse business requirements and translate them into MD50/technical design specifications (MD70, MD120).
• Implement custom workflows, approval hierarchies, and security role modifications as per business requirements.
• Conduct data modelling and schema design for reporting and analytics.
• Develop and maintain automation scripts for recurring tasks, including data loads, reconciliations, and testing.
• Ensure compliance with Oracle’s PaaS and SaaS extension guidelines to keep the solution upgrade-safe.

Release & Support Management

• Manage Oracle SRs (Service Requests) and work with Oracle support to resolve technical issues.
• Provide 3rd line technical support for Oracle Fusion incidents, escalations, and    production issues.
• Assess and test quarterly Oracle Fusion Cloud releases for impact on integrations, reports, and custom solutions.
• Perform root cause analysis (RCA) for recurring incidents and propose long-term technical fixes.
• Collaborate with infrastructure and DBA teams on system performance, tuning, and monitoring.

Collaboration & Documentation

• Partner with functional consultants to validate technical feasibility of configurations and setups.
• Prepare and maintain technical documentation including integration maps, ERDs, test scripts, and operational guides.
• Mentor support teams by providing knowledge transfer and troubleshooting guidelines.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Data Science, or related technical field
• Proven hands-on experience in Oracle Fusion technical development with expertise in at least 3 of the following:
• Oracle Integration Cloud (OIC)
• BI Publisher, OTBI, Smart View
• FBDI, ADFdi, HDL (for HCM)
• REST/SOAP APIs, Web Services
• Oracle VBCS, APEX, ADF for extensions
• Strong SQL, PL/SQL, and data modelling skills.
• Familiarity with Fusion SaaS architecture, data structures, and security model.
• Experience with end-to-end integrations (on-premise to cloud, cloud-to-cloud, and hybrid).
• Strong knowledge of technical documentation standards (MD50, MD70, etc.).
• Exposure to Agile/Scrum project delivery methodologies.
• Ability to troubleshoot complex incidents and perform performance tuning.
• Good understanding of functional flows in Fusion ERP/HCM/SCM to contextualize technical solutions.

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M-Pesa Africa: Manager HR Reporting, Insights & Decision support at Safaricom PLC

Manager: HR Reporting, Insights & Decision Support

Role Purpose

The Manager: HR Reporting, Insights & Decision Support will act as a strategic partner to the HR Director and HR Leadership Team. The role is accountable for delivering advanced HR analytics, generating actionable insights, and enabling evidence-based decision-making. In addition, the incumbent will coordinate strategic HR initiatives, manage governance processes, and lead monthly budgeting and forecasting cycles. The role ensures operational excellence while maintaining strong alignment with organizational priorities.

Key Responsibilities

HR Reporting & Analytics

• Lead the design, delivery, and ongoing maintenance of HR dashboards, reports, data visualizations, and analytics to support strategic decision-making aligned with Employee Experience principles.
• Conduct advanced trend and workforce analysis to identify risks, opportunities, and insights across HR, business units, and functional leadership, translating findings into actionable recommendations.
• Ensure timely, accurate month-end HR reporting, including ad hoc analysis and executive-level reporting.
• Support internal and external survey activities, including design, analysis, and interpretation of results.
• Design and develop HR KPI reporting tools aligned to business strategy and performance objectives.
• Lead detailed analysis of the efficiency and effectiveness of key HR initiatives using relevant KPIs.
• Contribute to HR budgeting cycles through data-driven workforce cost analysis and forecasting.

Decision Support

• Partner closely with the HR Director and HR Leadership Team to coordinate HR strategic priorities, leadership forums, and decision-making processes.
• Drive monthly budgeting, forecasting, and variance review sessions, ensuring alignment with financial targets and business plans.
• Track progress of HR strategic initiatives and prepare high-quality executive reports, dashboards, and presentations.
• Coordinate HR leadership meetings and ensure effective follow-up on actions and decisions.
• Provide scenario planning, risk analysis, and business case development to support leadership decisions.

Workforce and Headcount Management

• Develop and maintain workforce plans, headcount dashboards, and forecasting models.
• Support the scoping, sourcing, and implementation of a workforce management system in collaboration with Technology teams.
• Advise HR and line leaders on optimal staffing models, productivity measures, and organizational cost structures.
• Maintain a comprehensive, accurate, and up-to-date staff and headcount database and reporting framework.
• Monitor and report on all employee and contractor movements, role changes, and workforce trends across the organization.

Other HR Initiatives

• Support the rollout and implementation of MPA, employee engagement initiatives, and Health, Wellness & Safety (HSW) programs.
• Maintain up-to-date HR policies, ensuring alignment with internal stakeholders and organizational governance requirements.
• Lead or support special projects that enhance HR operational excellence, analytics maturity, and strategic impact.

Qualifications

Core Competencies, Knowledge & Experience

• Strong analytical and financial acumen with the ability to interpret and translate complex data into meaningful insights.
• Excellent organizational, planning, and project management skills.
• Proven ability to manage multiple priorities and perform effectively under pressure.
• Strong stakeholder engagement, communication, and presentation skills.
• Demonstrated experience in budgeting, forecasting, and governance processes.

Technical / Professional Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Finance, Data Analytics, or a related field.
• Advanced proficiency in MS Office tools (Excel, PowerPoint) and experience with data visualization platforms (e.g., Qlik Sense).
• 5–7 years of experience in HR analytics, business management, or related analytical roles.
• Prior experience in financial planning, budgeting, forecasting, and project coordination.
• Exposure to workforce modeling, organizational design principles, and people metrics.
• Experience operating in a large corporate environment conducting moderately complex to highly complex employee and workforce analysis using qualitative and quantitative methodologies.
• Prior project leadership experience is strongly preferred.

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Manager – Transport Network Support at Safaricom PLC

Job Description

Reporting to the Senior Manager-Converged Networks support the position holder will carry out fault resolution, configuration changes, quality assurance, system improvement, optimization and upgrades to deliver reliable and resilient transport network.

Responsibilities

• Complex Fault management on Optical transport networks and Resolution of tickets assigned in remedy within the SLA and provide support in complex cross-domain faults.
• Review and Implement Optical transport configuration changes as per the changes execution process and procedures.
• Participate in the formulation of high and low level designs of new transport systems (HLD&LLD) in the Optical network, IPRAN and IP core domains.
• Running of transmission Networks /transport trials, equipment/system parameter checks and evaluation and subsequent recommendations for approval and adoption of new equipment, systems and technologies into the network.
• Cost management through recommending solutions/equipment/ technology/new features that can contribute to lower NOPEX and TCO.  
• Transmission network infrastructure vendors Management to ensure adherence to agreed SLA’s.
• Perform daily Optical network Optimization to improve on availability and performance KPI’s .
• Carry out acceptance of new transport infrastructure and technologies before traffic loading.
• Ensure proper synchronization of all network elements and perform maintenance of the network clocks
• Drive operational excellence projects to drive improvements in our transmission networks quality and reliability.
• Review and participate in negotiation of transport, leased fiber and services contracts and ensure all support aspects are covered in the contracts and SLA’s.
• Ensure all core transport elements are manageable from the NMS’s
• Carry out demand and capacity management and Approval of leased bandwidth capacities or Tx facilities from third parties.
• Automate existing and new processes.
• Ensure proper test gear and skills are retained in the Optical transport and IP support  team.  

Qualifications

• Bachelor’s degree in Electrical and Electronics Engineering, Telecom Engineering, or related field.
• At least two years technical experience in supporting transmission networks, preferably Service provider environment or equivalent.
• Experience working with various transport technologies (such as OTN-ASON, WDM-ASON, SDH, IPRAN Microwaves) and conversant with network synchronization techniques.
• Good working knowledge of IP networking. Certification in either CCNA, CCNP, HCNA or HCNP preferred.
• Strong technical analysis, robust troubleshooting and problem resolution skills.
• Experience in outside plant fiber, issue identification, and maintenance. 

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Network Administrator at Safaricom PLC

Job Description

Reporting to the Manager – IT Networks, the Network Administrator will be providing technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Advises on the communications requirements of installed and planned networked information systems.
• Carries out surveys to establish network connection requirements. 
• Maintain system standards and procedures on network related issues and technically enforce the same.
• Working with the Digital Engineering team on providing various cloud solutions and integrations.  
• Implementation, Configuration and support of the Safaricom voice platforms including the contact center and cisco call manger. 
• Monitors, administers and maintains network security, countermeasures for availability and safety.
• Liaise with other departments to deliver cross team projects and harmonized IT operations in SFC. Provide input, expertise in projects that require IT Network infrastructure for expanding business areas to support retail outlets. Switch rooms and new products and services
• Uses network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances, referring to network users, other staff, and suppliers as necessary. 
• Respond to support issues and connectivity incidents for Safaricom’s Corporate LANs, troubleshooting and IP Addressing and connectivity across the company.
• Implements and administers the SFC internet connection, mail gateways and security.
• Response to support calls on data, telephone support and call center issues as backup for Telephone Services Team Leader. 
• Documentation of network, network design hardware and software inventory.

Qualifications

• Graduate/Degree BSc. In Comp. Sc,
• Certified CISCO Engineer
• Experience with different cloud provider technologies including Amazon Web Services, Microsoft Azure. 
• A solid background in Linux/Unix and Windows server system administration
• Understanding of cloud infrastructure and security requirements
• Deep Knowledge of Voice Systems – call Manager, Genesys 
• Knowledge and integration of SIP and PSTN.
• Managing, Configuring and Troubleshooting CISO Security Integrated Services Engine (ISE) 
• Managing configuring and Troubleshooting CISCO Security Intrusion Prevention Systems (IPS) 
• Managing, Configuring and Troubleshooting Checkpoint Firewalls, Cisco Firewalls and Web Authentication Firewalls. 
• Formal professional training or work experience in networking and communication technologies. Knowledge of a networking environment
• Knowledge of Cisco IOS and proficiency in a wide range of networking LAN/WAN products and technologies
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
  Knowledge of basic network architecture concepts (zones/DMZ, VLANs, segmentation, subnetting. LAN/WAN).

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Database Administration – Database Administrator

Kenya

Job Description

Reporting to the Database Administration Planning lead, the position holder will be responsible for Administration, Performance tuning and 3rd line support of ALL Safaricom Enterprise Database (DB) Systems. The role focuses on both open-source and proprietary databases, including PostgreSQL, GaussDB, MySQL, MongoDB, Cassandra, Redis, Oracle, Microsoft SQL Server, and cloud-based database platforms.

Responsibilities

• Manage the full database lifecycle, including installation, configuration, backup/recovery, updates and/or upgrades, automation, and maintenance.
• Ensure 99.99% availability maintained for all critical databases.
• Ensure tickets raised are responded to within the agreed SLA.
• Test Business Continuity (BCP) and High Availability (HA) solutions for critical systems to minimize downtime during maintenance and failures.
• Optimize database performance through tuning, query optimization, indexing, and system resource management.
• Ensure databases comply with security best practices and data integrity standards.
• Ensure regular reviews on information lifecycle management policies is conducted.
• Ensure optimal performance of all systems maintained conforming to the SLA agreements between business and Quality Assurance.
• Implement open-source databases as an alternative to existing proprietary solutions.
• Collaborate with developers, DevOps, and infrastructure teams to improve database efficiency and reliability.
• Automate database administration tasks using scripts and other automation tools.

Qualifications

• Bachelor’s degree in a related technical field and more than four years of hands-on administration of large-scale database environments across open-source and enterprise platforms.
• Proficiency in at least three major RDBMS and two NoSQL technologies (e.g., PostgreSQL, GaussDB, MySQL, Oracle, SQL Server, Cassandra, Redis, MongoDB), with strong capabilities in performance tuning, troubleshooting, migrations, ILM, replication, clustering, sharding, and high-availability.
• Extensive experience managing databases on Linux/Unix and Windows, administering PostgreSQL, MySQL, SQL Server, and MongoDB across development, test, staging, and production environments, including cloud deployments (AWS RDS) and on-premises setups.
• Skilled in designing conceptual, logical, and physical data models; optimizing data movement and integrity; and automating administrative tasks using Bash, Python, or Ansible.
• Hands-on expertise with AWS-hosted PostgreSQL, high-availability architectures, replication, encryption, disaster recovery solutions, and scalable, secure cloud database operations.
• Holds or can hold certifications across major database platforms (PostgreSQL, GaussDB, MySQL, Oracle, MongoDB, Cassandra, SQL Server), cloud certification (AWS), and OS certifications (LPIC, RHCE), with desirable exposure to big data technologies (Hadoop, Spark), event-driven systems (Kafka, RabbitMQ), containerization (Docker, Kubernetes), and data analysis or machine learning methods.  

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Senior Officer – Corporate Web Assets Management at Safaricom PLC

Job Description

• Reporting to Corporate Communications Manager, The Senior Officer, Corporate Web Assets Management will be responsible for ensuring Safaricom’s digital platforms deliver a seamless, secure, and engaging experience that reflects the company’s brand and strategic priorities.
• This role will lead the optimization and governance of all corporate web assets, including content management, UX design, accessibility compliance, and technical performance. By leveraging analytics, SEO best practices, and emerging technologies, the position will enhance digital visibility, drive stakeholder engagement, and support integrated communication objectives across marketing, corporate affairs, and customer experience. The role will also ensure cybersecurity compliance and continuous innovation to maintain Safaricom’s leadership in digital excellence.

Responsibilities

Digital Asset Governance

• Oversee all Safaricom corporate web assets, ensuring alignment with brand identity, business objectives, and compliance standards.
• Maintain content accuracy, relevance, and timeliness across all web platforms, including Safaricom PLC, Safaricom Foundation, and M-PESA Foundation sites.
• Enforce web governance policies, accessibility standards, and regulatory requirements.
• Liaise with external developers and agencies to ensure quality and timely delivery of web enhancements.
• Monitor and mitigate risks related to web security, compliance, and reputational exposure.

User Experience & Accessibility

• Ensure all web platforms deliver intuitive, user-friendly experiences that support stakeholder engagement.
• Implement WCAG and other accessibility standards to guarantee inclusivity.
• Maintain mobile-first and responsive design principles for seamless cross-device experiences.
• Conduct usability testing and implement enhancements based on user feedback.
• Ensure visual and functional consistency across all digital touchpoints.

Content & SEO Excellence

• Collaborate with Corporate Communications and Marketing teams to publish engaging, brand-aligned content.
• Apply best practices to improve search rankings and organic traffic
• Ensure timely updates and removal of outdated content.
• Support integration of videos, infographics, and interactive elements for richer engagement.
• Adapt content for multi-market audiences while maintaining brand integrity.

Performance Analytics & Insights:

• Track web performance metrics (traffic, engagement, conversion) using tools like Google Analytics.
• Provide actionable insights and monthly performance reports to leadership.
• Use analytics to inform UX improvements, content strategy, and SEO enhancements.
• Compare performance against industry standards and competitors.
• Monitor and optimize user journeys to improve engagement and lead generation.

Security & Technical Compliance:

• Work with IT and cybersecurity teams to ensure robust security protocols.
• Oversee hosting, page speed optimization, and platform stability.
• Ensure seamless integration with CRM, analytics, and other digital tools.
• Maintain backup and recovery plans for all web assets.
• Conduct regular audits to ensure adherence to data privacy and regulatory standards.

Health and Safety:

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Skills:

• Technical Skills: CMS management (WordPress, Drupal, etc.), basic HTML/CSS, image/media handling, basic SEO and web analytics.
• Stakeholder & Communication: Ability to receive, prioritize, and respond to requests; manage expectations; coordinate with multiple teams.
• Soft Skills: Attention to detail, time management, problem-solving, and clear communication.
• Value Add (Optional): Basic graphic design, knowledge of web accessibility, exposure to digital marketing.

Qualifications

• At least three (3) years’ progressive experience in web asset management, digital communications, or related roles within complex organizations (telecom, fintech, technology sectors preferred).
• Proven experience managing corporate websites and digital assets, including CMS administration (e.g., WordPress, Drupal, Adobe Experience Manager).
• Demonstrated ability to manage multiple projects, vendors, and timelines effectively.
• Bachelor’s degree in Computer Science, Information Technology, Digital Media, Communications or related field or equivalent qualification(s) from a recognized institution of higher learning.
• Certifications in Web Development or UX Certification, SEO/Analytics Certification (Google Analytics, HubSpot, SEMrush), Accessibility Compliance Certification are highly desirable.
• Strong analytical skills to interpret web performance data and translate insights into actionable improvements.
• Excellent communication and influencing skills to work with cross-functional teams (IT, Cybersecurity, Marketing, Corporate Affairs).
• Strong understanding of user experience principles and WCAG 2.1 accessibility standards to ensure inclusive design.
• High professional and ethical standards, with a reputation for integrity and sound judgment in high-stakes environments.

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Software Development Engineer in Test (SDET) at Safaricom PLC

Software Development Engineer in Test (SDET)

Kenya

Job Description

We are seeking a highly skilled Software Development Engineer in Test (SDET) to take on a pivotal role in ensuring the quality of our products. Reporting to the Lead SDET this individual will be a technical leader, responsible for driving test strategy, automation, and performance engineering. The ideal candidate will have a strong background in software development, testing, and a proven ability to influence and mentor others.

Responsibilities:

• Health and Safety
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Independently own the entire test lifecycle for complex projects, including test planning, design, execution, and analysis.
• Develop and implement advanced test automation frameworks and tools.
• Lead performance testing initiatives, identifying performance bottlenecks and recommending optimizations.
• Drive the adoption of DevSecOps practices and optimize CI/CD pipelines for zero-touch deployment.
• Conduct in-depth security testing and analysis to identify vulnerabilities and mitigate risks.
• Leverage AI and machine learning to enhance test efficiency and effectiveness.
• Build and maintain comprehensive test analytics to measure and improve product quality.
• Collaborate with cross-functional teams to influence product design and development.
• Mentor and coach junior SDET team members.
• Contribute to the development and implementation of quality engineering best practices.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Extensive experience in software testing and quality assurance.
• Strong programming skills in multiple languages (e.g., Python, Java, C#).
• Expertise in test automation frameworks and tools.
• Deep understanding of performance testing concepts and tools.
• Proven experience with CI/CD pipelines and DevOps practices.
• Strong knowledge of security testing methodologies and tools.
• Ability to analyze complex systems and identify potential issues.
• Excellent communication and interpersonal skills.
• Strong leadership and influencing skills.
• ISTQB certification (preferred)

How to apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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Head of Department – Customer Marketing

Kenya

Job Description

The Customer Marketing function is tasked with driving customer engagement to ensure best in class touchpoint experience. It also plays a key role in developing and executing the commercial strategy, working closely with the Commercial Business Units and The Sales Organization.

At Safaricom, we’re passionate about transforming lives. As a dynamic community, it’s our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate and aim to be a digital-first, insights-led organisation that enables platforms and ecosystem partnerships. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive and make a real difference.

What we’re looking for
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
 

Reporting to the Chief Channels Officer the role holder will Lead and oversee the development and implementation of Channel Marketing Plans, based upon market analysis, strategic priorities, and commercial Mission. He/she will be responsible to track and measure channel marketing activities and identify improvement opportunities to ensure ROI is maximized and sales opportunities are amplified. In addition, the role holder Will also  be responsible for driving deeper internal and external partner relationships to unlock channel opportunities through effective, innovative, and tailored channel marketing strategies.

The role holder will be responsible for driving, developing, and implementing marketing strategies that target specific channels to promote services or products. This role includes creating marketing plans, staying up to date with the latest digital trends, and coordinating campaigns within the Brand marketing team.

Responsibilities

• Develop the Channel Marketing Vision and Strategy based on channel, competitor, and market insight. Set the Channel Marketing agenda.
• Lead and oversee the development and implementation of the Channel Marketing Plans and to provide vendor & customer insight and feedback to shape UK&I strategy.
• Align internal channel marketing support to sales, product, and technical teams to support strategic priorities and growth opportunities.
• Deliver Customer centric planning to drive longer term strategies and block competitors.
• Develop deeper & more frequent engagement with channel partners to uncover opportunities to maximise sales and channel engagement with channel partners.
• Execute integrated, multi-channel marketing campaigns that offer the right products and propositions to the right customers through the right channel at the right time.
• Lead shopper marketing initiatives including providing actionable insights to drive business strategy
• Ensure that the Channel Marketing team have a cohesive six-month marketing plan and a promotional calendar in place for each strategic account.
• Lead and share best practice within the Channel Marketing team.
• Align with internal stakeholders to set priorities for the quarter and ensure timely sharing of information. Track activity, deliver appropriate reporting, ROI analysis and raise the visibility of the channel marketing plans internally Health and Safety
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• • All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions

Qualifications

• Degree in a Business-related field
• Minimum of 12 years’ experience in a senior sales, marketing, or customer management role, where product quality and market management are paramount considerations
• Member (MCIM) Chartered Institute of Marketing 
• Leadership skills and experience
• Experience in managing and developing teams
• Strong awareness if market trends, competitive impacts and market opportunities
• Ability to manage multiple projects in a fast-paced, deadline-driven environment 
• Demonstratable experience in Marketing, including knowledge of Marketing strategies, Channels and Branding 
• Experience in managing ATL, BTL and through the line campaigns 
• Experience leveraging data and trends to generate insights and transforming them into marketing innovation
• Deep understanding of total commercial spend, experience managing large marketing budget and media investment decisions 
• Experience leading marketing communication & execution projects 
• Experience in Sales Distribution will be of an added advantage 
• Ability to influence and lead others, including those outside of the Marketing function 
• Demonstrate critical thinking by analyzing data and synthesizing learning into insights and action to drive innovation in media mix decisions and strong business results. 
• Action-oriented with the ability to think and react quickly to changing circumstances ·
• Strong sense of urgency, even when managing initiatives with long lead times, adaptability, and flexibility to meet changing priorities and adjust to different management styles

How to apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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Research Executive – Consumer Research

Nairobi, Kenya

Job Description

Reporting to the Senior Manager – Market Research and Customer Insights, the position holder will play a critical role in conducting research that will impact the strategic direction of Safaricom PLC by delivering actionable insights and data-driven recommendations. This position is pivotal in understanding market trends, consumer behavior, and competitive dynamics to inform business decisions and enhance the company’s market position within the technology industry. The Research Executive will be responsible for conducting comprehensive research, analyzing data, and providing insightful reports that support product development, consumer understanding, communication testing and marketing strategies.

Responsibilities

Key accountabilities & responsibilities 

• Deliver insights that are fit for purpose within the consumer segments 
• Deliver insights that are strategic and that fit with the long term marketing strategies of the company
• Identify opportunities for growth within the assigned segments
• Embed and drive the understanding of consumer motivation and identification of opportunities that will unlock growth for the business
• Size market opportunities
• Champion and drive world class consumer understanding and insights that will drive growth using a variety of best practice and processes
• Putting the consumers at the heart of everything, actively inspire and influence Research and product teams to ensure they ingrain consumer feedback/insights in the brand/product strategy and marketing activities to maximize effectiveness and profitability
• Drive customer centric culture both with internal and external customers
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.

Qualifications

• Degree from a recognized university preferably Statistics or Data science 
• 3-5 years’ experience in a research role
• Conversant with Telecommunication/Technology data products 
• Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills
• Proactive, confident, energetic and able to work under pressure with a positive attitude and good organization skills;
• Excellent interpersonal and decision making skills.
• Understanding and Knowledge of how machine learning and artificial intelligence can be applied in Market Research
• Proficiency in analyzing data from social media platforms to gauge consumer sentiment and engagement.
• Ability to use advanced Excel functions, such as VLOOKUP, pivot tables, and macros, to manipulate and analyze data efficiently
• Exposure and Understanding of Digital Qualitative
• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills
• Ability to interpret complex data and present findings in a clear and concise manner
• Knowledge of market research methodologies and techniques
• Strong organizational and project management skills
• Ability to work independently and as part of a team

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M-Pesa Africa Principal Internal Auditor at Safaricom PLC

M-Pesa Africa Principal Internal Auditor

Kenya (Hybrid)

Job Description

We are Africa’s largest fintech providing financial services to more than 60 million customers and 5 million businesses, with transactions of over $1.2 billion a day across 8 countries. Driven by a strong passion in innovation, we provide Africa’s leading super app, the M-PESA Super App, pioneering a digital financial ecosystem that empowers customers and businesses to send and receive money and payments across the world, enables them with access to affordable credit and savings propositions, and provides them with best-in-class solutions to easily grow their wealth and businesses. United in our purpose to Transform Lives, we are determined and energetic in exploring and delivering solutions that consistently address our customers’ needs as we believe that we can only succeed if our customers and the community around us are succeeding.

About the role:

Reporting to the Senior Manager – Internal Audit, the position holder will drive improvement in the internal control environment by providing proactive recommendations on control issues. Perform business risk analysis by reviewing business processes, prioritizing the risks identified and developing an audit plan for manager review. Execution of specific audit assignments according to the audit plan.

Responsibilities

•  Participation in the overall development and delivery of the audit plan.
•  Lead, plan, execute and communicate results of audit assignments as per the audit plan.
•  Manage assignment level quality requirements in all audit work in conformance to Internal policies, auditing standards and procedures for consistent quality audit results.
•  Provide advisory support management on designing, implementing, and enhancing business controls.
•  Provide independent assurance in strategic projects and proactively recommend controls to mitigate risks.
•  Follow up audit recommendations and validate the implementation of the closure actions.
•  Provide support to Risk Management processes to ensure that business key risks are adequately assessed, mitigated and the assurance map appropriately updated.
•  Provide automation of audit testing support for business controls.
•  Provide timely and relevant reports on audit outcomes to support management and the Board on risk assurance and mitigation decisions.
•  Keep abreast with the latest technology trends and provide input to mitigate emerging threats.

Core competencies, knowledge, and experience

•  Business Competencies
•  Working With Others.
•  Consciously takes steps to make the most of every conversation/interaction.
•  Identifies people’s needs, interests and motives to be able to influence the decisions they make.
•  Communicates simply to excite and engage people.
•  Pro-actively adapts own style and approach to build rapport, and work with others more effectively.
•  Builds and maintains strong relationships and networks.

Operational Excellence

•  Targets effort and resources on high-value, high impact activity.
•  Focuses on achieving maximum performance and driving continuous improvement.
•  Thinks about processes and problems cross-functionally and end-to-end.
•  Uses knowledge of products, technology, process, systems and policy to solve problems. 

Creativity and Innovation

•  Finds creative ways to exploit opportunities and solve problems.
•  Takes risks and pushes what is possible.
•  Experiments with unorthodox approaches.

Business Know-how

•  Uses data and research to make decisions that are competitively and financially robust.
•  Balances current and future needs.
•  Thinks and acts like an owner of the business.
•  Acts in line with legal, regulatory, professional and ethical standards.

Working With Change

•  Responds flexibly to changing situations.
•  Manages the business and people aspects of change to drive performance.

Project and Programme Management

•  Defines scope and deliverables in terms of time, cost, quality and business benefit.
•  Schedules activity and identifies resource needs, dependencies and synergies.
•  Evaluates progress, mitigates risks and addresses issues.

Functional Competencies

Audit

This competence describes the ability to objectively evaluate critical business processes and projects to ensure compliance, mitigate risk and drive improvement by implementing and testing process controls and governance.

Qualifications

•  Upper second degree in a Technical or Business field from a recognized University.
•  Fully qualified accountant – CPA (K) or equivalent and /or Holder of Certified Information Systems Auditor (CISA) or equivalent.
•  6-8 years working experience in external audit specializing in Business processes and/or information systems assurance from a reputable audit firm or extensive experience within an internal audit function.
•  Strong interpersonal skills and ability to communicate with all levels of management as well as engage with diverse stakeholders in multiple functions and or markets.
•  Excellent reporting (oral and written) skills.
•  Proven ability to lead audits and manage an audit team.
•  Proven ability to self-start and effectively manage their own workload to deliver a series of assignments.
•  Experience of using data analytics tools to support Computer Assisted Audit Techniques (e.g. ACL or Windows Idea).

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Driver – Network Assurance at Safaricom PLC

Driver – Network Assurance

Reporting to the Manager, Network Assurance the Driver, Network Assurance will provide transport services and related duties to the Business Assurance Department.

Responsibilities

Key accountabilities and decision ownership:

• Health and Safety
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Network Measurements execution

• Execute drive tests schedules.
• Check and report on drive test airtime consumption.
• Transferring departmental staff from one point to another on official duties.
• Ensuring that the company vehicles are in perfect condition, doing the normal routine vehicle check up every morning. Checking if they are due for service.
• Reporting/follow up on any breakdown.
• Responsible for Dropping /Picking the assigned vehicles to & from the Garage (Designated dealer e.g. CMC/Toyota.

Core competencies, knowledge and experience:

Customer Obsession

• Understand that every measurement reflects the customer s experience.
• Prioritize areas with known customer complaints or strategic importance.
• Follow measurement routes as planned.
• Follow local regulations and company safety protocols.

Purpose

• Understand that the ultimate goal is to improve customer experience through reliable network performance.
• Ensure equipment is well kept at all times.
• Focus on collecting high-quality, actionable data not just completing the route.
• Visualize how customers experience the network in the areas you test.

Innovation

• Explore ways to improve data accuracy or reduce testing time.
• Find smart workarounds for challenges like traffic, inaccessible areas, or equipment issues.
• Learn basic troubleshooting for equipment and software to minimize delays.

Collaboration

• Report challenges or anomalies clearly and promptly.
• Align your daily tasks with team goals and priorities.
• Treat colleagues, stakeholders, and the public with courtesy and respect.
• Respond quickly to requests or changes in plans.

Qualifications

Must have technical / professional qualifications:

• At least 5 years working experience as a driver in Corporate or Public entity.
• O’ Level education.
• Valid driving license.
• Basic mechanics course.
• Experience with Microsoft tools: Outlook, Word, Excel etc.
• Languages: English.

How to apply 

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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Research Manager at Safaricom

Research Manager

Workplace: Kenya

Job Description

At Safaricom, the Market Research and Customer Insights (& Foresights) Department plays a pivotal role in understanding customers and shaping the future of the business. The team transforms data and human stories into powerful insights that guide strategy, innovation, and brand growth across the company.

Their mission is to ensure every decision starts with the customer—uncovering what drives people, anticipating emerging trends, and providing foresight that keeps Safaricom and M-PESA ahead of change. Joining this team means being part of a dynamic group that combines curiosity, analytical thinking, and creativity to inspire customer-led innovation and impact millions of lives across Africa.

At Safaricom, transformation is driven by the human spirit combined with the power of technology. The company fosters a culture of collaboration, innovation, and inclusivity, guided by its ambition to be a digital-first, insights-led organization that fuels platforms and ecosystem partnerships.

What We’re Looking For

In line with current business needs, Safaricom is seeking a Research Manager who meets the following criteria. Reporting to the Senior Research Manager, the role will be responsible for providing reliable data and analysis that form the foundation for market and customer insights.

The successful candidate will monitor market trends and competitor activity to ensure the business remains informed and proactive. They will also translate complex data into clear, concise summaries that support strategic decision-making and drive business actions.

Key Responsibilities

• End-to-End Research Project Management: Design, execute, and manage quantitative and qualitative research projects from brief to presentation.
• Uncover Customer & Market Needs: Investigate customer satisfaction, brand perceptions, innovation suitability, and market sizing for key segments.
• Monitor and Track Competition: Conduct competitive intelligence analysis on pricing, product launches, marketing campaigns, and network performance.
• Support Innovation and Product Development: Collaborate with innovation and product teams to test concepts, features, and pricing using HCD (User Experience Research) techniques.
• Analyse and Synthesize Data: Review research outputs, market reports, and trends to identify key insights.
• Create Compelling Stories: Develop clear, visually engaging reports and presentations with actionable recommendations.
• Vendor Management: Brief and manage external research agencies to ensure high-quality, timely, and cost-effective delivery.

Other Responsibilities

• Proficiency in designing surveys, discussion guides, and executing qualitative and quantitative research techniques.
• Ability to analyse data sets, identify trends, and communicate insights effectively.
• Competence with tools such as SPSS, Excel, and Power BI.
• Awareness of AI and Machine Learning for predictive analysis.
• Understanding of API integrations to connect data sources for a single customer view.
• Experience with Agile and DIY digital research platforms.
• Strong project management skills to handle multiple projects efficiently.
• Commercial acumen connecting research insights to business outcomes such as revenue, retention, and market share.
• Genuine curiosity about technology and telecom trends.
• Focused on understanding and addressing the business questions of internal stakeholders.
• Commitment to upholding integrity, accountability, and company safety policies.

Qualifications

• Bachelor’s Degree in Data Science, Statistics, Economics, or a related field from a recognized institution.
• Minimum of 6 years’ experience in market research or M&E, with proven hands-on experience in research methods.
• Strong analytical, storytelling, critical thinking, and problem-solving skills.
• A self-starter with a collaborative mindset and excellent teamwork skills.

How to Apply

If you meet the qualifications and are ready to take on this challenge, update your candidate profile on Safaricom’s recruitment portal and click the Apply button. Ensure your resume is attached when submitting your application.

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Principal Officer, Fraud Detection and Analytics at Safaricom PLC

Principal Officer, Fraud Detection and Analytics

Safaricom House, Kenya

Job Description

Reporting to the Chapter Lead, Fraud Detection and Analytics, the role holder will be responsible for providing support on Fraud Detection and Prevention initiatives through proactive and accurate analytics, process reviews to prevent and detect fraud while driving improved customer experience.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• Adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Risk Analysis and Audit

• Practice and collaborate on Risk assessments for products and services with internal stakeholders. 
• Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas
• As part of Corporate Security Assurance group, define fraud risk thresholds to govern fraud control performance for products
• Build and relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud. 

Forensic Reviews and Investigation

• Execution of Forensic reviews across Business risk areas.
• Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development. 

Data Analytics and Mining

• Work closely with Data Science teams towards delivery of short to medium term development  of fraud analytics models to address prevention of fraud in GSM, MPESA and new product areas.
• Provide insights on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
• Develop insights on current and emerging customer fraud trends and fraud risk areas into actionable use cases
• Leverage fully on AI/ML for all Fraud rules to deliver consistent high quality controls
• Create fraud solution use cases and detailed product roadmap documents to articulate desired
• features and functionalities of the desired Fraud architecture and functionalities.
• Track and analyze frontline metrics for Demand
• Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
• Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

• Define risk based automation and reporting requirements for monitoring of fraud solutions KPIs for all products and services. 
• Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough  Financial Services Industry innovation
• Develop and maintain integrated reports within the function to capture well defined performance metrics for rules, AI models and Demand Management. 
• Work closely with other business stakeholders on reporting unification for Corp Security Demand
• Develop insights from 24-7 monitoring to drive use cases for automation and controls refresh.

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution. 

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace. 

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency. 

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity. 

Qualifications

• Relevant Degree in Business, Engineering or IT Undergraduate Degree or relevant field along with professional qualifications. 
• Professional certification in Fraud Examination, Auditing, IT Security, Accounting.
• Understanding of Agile Methodology.
• At least 5 years experience in a Telco environment
• At least 5 years in data analytics environment generating business insights by running long lead, realtime and ad-hoc analysis and have proven experience in a telecoms environment. 
• Highly developed interpersonal and communication skills.
• Ability to manage and coordinate multiple projects simultaneously with strict deadlines to deliver on commitments
• Highly developed interpersonal and communication skills.
• Possess high professional and ethical standards. 

How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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Senior Officer, Fraud Strategy and Analytics at Safaricom PLC

Senior Officer, Fraud Strategy and Analytics

Safaricom House-HQ, Kenya

Job Description

Reporting to the Chapter Lead, Fraud Strategy and Analytics, the Senior Officer – Fraud Strategy and Analytics will be responsible for providing support on Fraud prevention initiatives through building and maintaining fraud systems, tools, and automation. The role holder will undertake this through design and development of customer centric anti-fraud solutions to prevent and detect fraud and while driving improved customer experience.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.

Fraud Detection

• Develop and correlate insights on current and emerging fraud trends and derive critical information to aid in decision making and performance benchmarks for fraud controls.
• Support in the development and optimization of fraud rules and models in response to current and emerging fraud trends.
• Support integration and optimization of fraud automations with business systems, and required data feeds aimed at improving detection ability and control environment.
• Setup of tracking mechanisms to monitor fraud KPIs and conduct deep dives geared towards success of the fraud initiatives within strict timelines.
• Collaborate with the various squads towards implementing short to medium term fraud controls
• Active participation in fraud reviews and other fraud monitoring initiatives.

Risk Analysis and Audit

• Practice and collaborate on Risk assessments for products and services with internal stakeholders.
• Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas.
• Build and maintain relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud.

Forensic Reviews and Investigation

• Execution of Forensic reviews across Business risk areas.
• Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development.

Data Analytics and Mining

• Work closely with Data Science teams towards delivery of short to medium term development  of fraud analytics models to address prevention of fraud in GSM, MPESA and new product areas.
• Provide insights on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
• Develop insights on current and emerging customer fraud trends and fraud risk areas into actionable use cases.
• Active participation in all fraud monitoring activities.
• Create fraud solution use cases and detailed product roadmap documents to articulate desired features and functionalities of the desired Fraud architecture and functionalities.
• Track and analyze frontline metrics for Demand.
• Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
• Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

• Define risk based automation and reporting requirements for monitoring of fraud solutions KPIs for all products and services.
• Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough  Financial Services Industry innovation.
• Develop and maintain integrated reports within  the function to capture well defined performance metrics for rules, AI models and Demand Management.
• Work closely with other business stakeholders on reporting unification for Corp Security Demand
• Develop insights from 24-7 monitoring to drive use cases for automation and controls refresh.

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• Relevant degree in Business, Engineering or IT Undergraduate Degree or relevant field along with professional qualifications.
• Professional certification in AI, Data Science, Fraud Examination, Auditing, IT Security.
• Competencies in software development/ data extraction technologies and platforms e.g. {C#, Java, Python, C, C++, Objective C, Flutter, Oracle, MySql, Sql Server,Nosql Databases,Virtualization Using Docker, Linux and Windows Administration, ETL,  Soap/Restful Web Services, USSD, SMPP, Cloud Computing using AWS/Azure}.
• Understanding of Agile Methodology, Machine learning, Bot development, Penetration Testing, QA, Project Management, Micro services, SANs security compliance, and Technical documentation.
• At least 3 years as a software engineer/developer or data science experience.
• Proficiency in data analysis and trend profiling using big data technologies such as Apache Hadoop,Apache spark, or Power BI.
• Ability to work in complex environments and multiple projects simultaneously with strict deadlines to deliver on commitments.
• Highly developed interpersonal and communication skills.
• Possess high professional and ethical standards.

How to Apply. 

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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M-PESA MiniApps Development Engineer at Safaricom PLC

Brief Description

Reporting to Development Lead Fintech, the M-PESA MiniApps Development Engineer will be responsible for designing, developing, and maintaining mini-applications within the M-PESA ecosystem. The role focuses on enabling internal and third-party integrations, building customer-centric experiences on the M-PESA Super App, and ensuring scalable, secure, and reliable mini-app solutions that drive merchant, consumer, and ecosystem growth.

Key Responsibilities

• MiniApp Development
• Design, develop, and maintain mini-applications on the M-PESA Super App platform using modern frameworks (e.g., React, Vue, Flutter).
• Implement APIs and SDKs for seamless integration with M-PESA Core Services (payments, authentication, wallet, and merchant services).
• Integration & Ecosystem Enablement
• Work closely with internal and external developers, startups, and merchants to onboard and integrate their services into the MiniApps platform.
• Ensure API contracts, sandbox environments, and developer tools are well-documented and easy to use.
• Security & Compliance
• Apply secure coding practices aligned to Cybersecurity baselines standard and regulations.
• Implement tokenization, secure session handling, and strong identity verification (OAuth2/JWT).
• Performance & Reliability
• Optimize mini-apps for performance, offline capabilities, and minimal data usage.
• Ensure resilience, observability, and scalability across multiple user journeys.
• Collaboration & Continuous Improvement
• Partner with Product Owners, Designers, Architects, and QA to deliver high-quality features.
• Contribute to internal developer platforms and tooling to improve the speed and consistency of MiniApps delivery.
• Participate in code reviews, CI/CD pipelines, and Agile ceremonies.

Qualifications & Experience

• Bachelor’s degree in computer science, Software Engineering, or related field (or equivalent experience).
• 3+ years of experience in mobile/web application development with modern frameworks (React, Vue, Angular, Flutter, React Native).
• Handson experience in development of native mobile apps on Android and iOS operating systems using kotlin and swift programming languages
• Strong experience with RESTful and GraphQL APIs, API Gateways, and secure integrations.
• Solid understanding of OAuth2, JWT, and token-based authentication.
• Hands-on experience with payments, fintech, or e-commerce applications is highly desirable.
• Familiarity with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI) and containerized environments (Docker, Kubernetes/OpenShift).
• Strong problem-solving skills, debugging, and performance optimization experience.
• Experience building super-app mini-programs (e.g., WeChat Mini Programs, Alipay MiniApps).
• Knowledge of cloud-native architectures and microservices.
• Familiarity with SDK development for third-party integration.
• Exposure to design systems and UI/UX best practices.

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Senior Manager – CVM Operations Lead at Safaricom PLC

Senior Manager – CVM Operations Lead

Location: Kenya

Job Description
Reporting to Tribe Lead – Base Growth, the position holder will lead in building and executing Safaricom’s Product strategic pillars, focusing on the creation and delivery of products and services — with a strong emphasis on Financial Services products — aimed at customer onboarding, growth, and retention.

The role holder will provide product ownership, leadership, and coaching to a multi-skilled delivery squad, and serve as the lead Project Manager for core platform developments, enhancements, and services.

This position also involves management of BTL 121 campaigns, campaign platforms, and campaign execution. The successful candidate will create and support products and services that defend Customer Market Share, grow Traffic & Revenue Market Share, Product ADOU, Product COAT, ARPU, and Usage per customer.

They will be expected to achieve 100% CVM penetration for both inbound and outbound CVM, embed the CVM craft across the organization, and deliver Artificial Intelligence in all customer interactions. The role will also oversee the delivery of all CVM & DCVM platforms and the CVM capability roadmap.

Responsibilities

• Define strategy and marketing technology roadmap within the Consumer Business team
• Ensure timely and cost-effective delivery and enhancement of core platforms and customer value management platforms
• Define and manage the product backlog, product delivery sprints, squad resources, and sprint tasks
• Prioritize and lead the squad to deliver backlog scope, ensuring alignment with business priorities and expected outcomes
• Drive adherence to agile methodologies and squad ceremonies
• Prepare product reports and lead sprint retrospectives and reviews to assess actual market take-up versus business case expectations
• Manage stakeholders across internal functions to ensure delivery of departmental objectives within SLA
• Oversee CVM campaign management, ensuring adherence to contact policy, weekly campaign development, seamless execution, and tracking
• Manage CVM suppliers, assess performance, handle revenue share with partners, and ensure timely vendor payments
• Execute, track, and evaluate campaigns, providing feedback and collaborating with internal CVM representatives across units

Qualifications

• Degree in Computer Science, IT, Engineering, Business IT, or Project Management discipline
• Minimum 10 years of hands-on experience in product management, technical delivery, or marketing-tech management in a competitive commercial environment, with at least 4 years in senior management
• Strong customer focus with proven experience in launching products and achieving product revenue targets
• Demonstrated experience in managing and developing teams
• Strong awareness of market trends, competitive impacts, and market opportunities
• Achievement-oriented, innovative, and creative

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Projects Management Officer – Fixed Term Contract at Safaricom PLC

Job Description

Reporting to the Senior Manager, Foundations Finance, the position holder is responsible for planning and overseeing both construction and supplies projects within Safaricom & Mpesa Foundations, from the initial ideation through to completion of all Foundations’ construction and non-construction projects and managing the work of contracted Project Management Consultants. The role holder will also lead and oversee projects and will work closely with Engineers and Architects of contracted Project Management consultants to develop a plan, create a project time frame, distribute resources, and ensure timely completion of projects.

This role is 2 years fixed term contract.

Key Responsibilities

Health and Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Other Responsibilities

• Scope and cost projects for submission to the Board for funding consideration.
• Review the work and processes of project management consultants to ensure smooth delivery of high-quality projects.
• Monitor implementation of all projects to ensure value for money in all construction projects.
• Monitor implementation of all projects to ensure delivery of quality projects.
• Lead projects assessment visits with consultants to scope projects.
• Review and interpret projects design reports, Bills of Quantities and Tender Evaluation reports submitted by projects Management. Consultants from time to time to ensure transparency, fairness, completeness, and compliance to set guidelines and policies.
• Lead in procurement of Project Management Consultancy services in liaison with Supply chain Management Team.
• Monitor and ensure professionals are engaged in managing implementation of Foundations projects.
• Explore innovation in implementation of projects to optimize on resources without compromising on projects quality.
• Guide project teams and committees in approval of projects and manage project teams in the implementation of both large- and small-scale initiatives such as Pamoja, regional Projects, Ndoto Zetu and ensuring all approved project are implemented within the set timelines.
• Guide the Teams on costing of projects under the various initiatives to ensure consistency in costing and scope.
• Design a matrix for allocation of projects for implementation to the different project management consultants equitably.
• Ensure all Foundations projects are inspected, and valid documentation for inspections done maintained.
• Track timelines for projects and ensure valid contract documents, bonds and insurances are in place for all projects.
• Review contractors’ valuations for all projects before sharing the same for processing by Finance Team and explore automation of payment requests.
• Monitor implementation of all projects to ensure adherence to timelines.
• Manage an automated grant management system that will ensure timely, efficient, and effective grant management, disbursements, monitoring, reporting, and commissioning of the portfolio of projects.
• Maintain a projects database for tracking all active and completed projects and prepare various project reports as may be required.

Stakeholders Engagement

• Be the Foundations’ contact regarding projects.
• Ensure adequate engagement of all projects’ stakeholders before, during and after projects implementation.
• Coordinate projects review meetings with Project Management Consultants and Foundation projects implementers and other stakeholders including beneficiaries virtually and on-site.
• Lead in coordinating projects visits by internal and external Teams /stakeholders and Liaise with Monitoring & Evaluation Team in coordinating monitoring & Evaluation visits for ongoing and completed projects.
• Participate in and ensure site handover meetings for all construction projects are done.

ISO 26000

• Monitor and ensure adherence to ISO 26000 guidelines by project Management consultants and support ISO26000 internal and external audits.
• Make recommendations for amendments to the ISO procedures based on changes within the Foundation and/or its working methodologies.

Audits and Risk Management

• Identify, based on reporting, projects/contractors that should be recommended for internal audit.
• Support Foundations’ statutory audits and legal compliance audits from time-to-time
• Ensure compliance to regulatory and statutory requirements.
• Ensure adherence to laws relating to construction projects by contractors and consultants including but not limited to BORAQs, NCA laws etc

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• A Bachelor’s degree in architecture, Civil Engineering, Mechanical Engineering, Electrical Engineering, or Building Services Engineering from a recognized institution.
• Professional certifications:
• Project Management Professional (PMP®) or PRINCE2.
• Professional Engineer with a recognized engineering professional body (EBK or equivalent).
• Membership in relevant professional institutions (e.g., Institution of Engineers of Kenya).
• Minimum of 7 years of progressive work experience in infrastructure and project management, including proven experience in design, supervision, contract management, and delivery of a diverse portfolio of construction projects on time and within budget.
• Strong knowledge of international and local construction codes (Eurocodes, BS, ACI, ASTM, Kenya Building Code).
• Knowledge of sustainability practices and ISO standards in construction and project management.
• Excellent leadership, communication, and stakeholder management skills.

Preferred Skills & Competencies

Software Proficiency

• Design & Engineering Software: Proficiency in industry-relevant design and engineering software, such as:
• Architectural Design & BIM: Revit, ArchiCAD, AutoCAD Architecture, SketchUp Pro, Rhino.
• Civil & Structural Engineering: AutoCAD, Civil 3D, Tekla Structures, STAAD.Pro, ETABS, SAP2000.
• Building Services (MEP): Revit MEP, AutoCAD MEP, Dialux, Relux, MagiCAD.
• Project Management & Collaboration Tools: Proficiency with tools such as Primavera P6, MS Project, Asana, Trello, or BIM 360/Accruent.
• Data Analysis & Reporting: Hands-on experience with data analytics and visualization tools (e.g., Power BI, Tableau, or advanced MS Excel).

Strategic & Systems Experience

• A demonstrated ability to explore and integrate innovation in project implementation to optimize resources and quality.
• Experience in managing or implementing automated systems for grants, projects, or portfolio management.

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Anti-Money Laundering Analyst at Safaricom

Anti-Money Laundering Analyst

Kenya

Job Description

Reporting to the Chapter Lead, Money Laundering Reporting Office, the position holder has the responsibility to ensure adherence to the organization’s anti money laundering (AML), counter terrorist financing (CTF) and Counter Proliferation Financing controls. The person will also ensure that M-PESA services and any qualifying service are offered in compliance with provisions of the Proceeds of Crime & Anti-Money Laundering Act, 2009.

Responsibilities

Key accountabilities and decision ownership

•  Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
  Other Responsibilities
• Develop and maintain an effective monitoring and analytical function in regard to Safaricom products and services.
• Ensure that the subscriber network is compliant with applicable legislation governing subscriber registration.
• Ensure that agent, staff and supplier due diligence is in compliance with the AML Regulations
• Ensure the business has the appropriate level of controls to meet AML, CTF and CPF group policies as well as local and international regulatory AML requirements.
• Maintain a detailed knowledge of current AML regulations, legislation requirements, as well as future developments within the AML, CTF and CPF space and update Safaricom’s internal AML policies and procedures as appropriate.
• Develop and maintain effective customer onboarding due diligence program, watch list screening, transaction monitoring, training and suspicious activity reporting programs.
• Develop and correlate insights on current and emerging AML, CTF and CPF trends and derive critical information to aid in decision making and performance benchmarks for AML, CTF and CPF controls.
• Support in the development and optimization of AML, CTF and CPF rules and models in response to current and emerging fraud trends.
• Support integration and optimization of AML, CTF and CPF automations with business systems, and required data feeds aimed at improving detection ability and control environment.
• Collaborate with the various squads towards implementing short to medium term AML, CTF and CPF controls.
• Active participation in AML, CTF and CPF reviews and other AML, CTF and CPF monitoring initiatives.

Analysis and Audit

• Practice and collaborate on Risk assessments for products and services with internal stakeholders.
• Continuous assessment and evaluation of AML/CFT/CPF control suitability.
• Build and maintain relationships with internal and external stakeholders required for supporting execution of the tasks to manage AML/CFT/CPF risks.

Reviews and Investigation

• Customer onbaording, sanction screening, transaction monitoring reviews and invetigations to identify suspicious activities/transactions.
• Articulate required AML/CFT/CPF controls to be inbuilt in products and services.

Data Analytics

• Work closely with Data Science teams towards delivery of AML/CFT/CPF detection models.
• Provide insights on customer pain areas to address gaps in Product design, processes that impact customer experience.
• Develop insights on current and emerging AML/CFT/CPF trends and risk areas into actionable use cases.
• Active participation in all AML/CFT/CPF monitoring activities.
• Track and analyze frontline metrics for Demand
• Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

• Develop and maintain integrated reports within the function to capture well defined performance metrics for KYC reviews, AML/KYC alerts rules, AI models and Demand Management.
• Develop insights from KYC, Sanctions/PEP Screening and Transaction monitoring reviews to drive use cases for automation and controls refresh.

Training and Awareness

• Maintain an effective AML training program across the operational functions that deals with services and products that are in scope of applicable legislation and Safaricom services.

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

Must have technical / professional qualifications

• Relevant Degree in Business, Engineering or IT Undergraduate Degree or relevant field along with professional qualifications.
• Good knowledge of payment services and operations.
• Knowledge of money laundering techniques and regulations.
• Professional certification in AI, Data Science, AML/CFT/CPF Examination.
• Competencies in software development/ data extraction technologies and platforms e.g. {C#, Java, Python, C, C++, Objective C, Flutter, Oracle, MySql, Sql Server,Nosql Databases,Virtualization Using Docker, Linux and Windows Administration, ETL, Soap/Restful Web Services, USSD, SMPP, Cloud Computing using AWS/Azure}.
• Understanding of Agile Methodology, Machine learning, Bot development, Penetration Testing, QA, Project Management, Micro services, SANs security compliance, and Technical documentation.
• At least 3 years as a software engineer/developer or data science experience.
• Proficiency in data analysis and trend profiling using big data technologies such as Apache Hadoop,Apache spark, or Power BI.
• Ability to work in complex environments and multiple projects simultaneously with strict deadlines to deliver on commitments.
• Highly developed interpersonal and communication skills.
• Possess high professional and ethical standards.

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Senior Business Analyst at Safaricom Kenya

Key Responsibilities:

• Lead end-to-end business analysis activities by engaging stakeholders to elicit, validate, and document business needs, ensuring alignment with strategic objectives.
• Translate business requirements into high-impact solution designs, leveraging existing enterprise systems and identifying gaps where new solutions are needed, in line with architectural standards.
• Facilitate collaborative workshops with business, technical, and QA teams to co-create testable, traceable, and value-driven functional specifications.
• Drive consensus and clarity across cross-functional teams to ensure shared understanding of requirements, minimizing ambiguity and rework during delivery.
• Support vendor and solution evaluation processes, contributing to technical and functional assessments during procurement and implementation phases.
• Champion continuous improvement by identifying opportunities to optimize business processes, enhance system capabilities, and improve stakeholder engagement.
• Mentor junior analysts and contribute to best practices, ensuring consistency, quality, and innovation in business analysis deliverables.
• Develop and maintain comprehensive process documentation that accurately reflects how business systems support organizational objectives, ensuring clarity, traceability, and alignment with business requirements.
• Ensure IT systems and solutions are tightly aligned with business processes, facilitating stakeholder engagement in process reviews to:
• Minimize development costs for new applications and products,
• Enable rapid response to evolving business needs and regulatory changes,
• Enhance user and customer experience through improved quality assurance.
• Maintain proactive stakeholder communication, providing regular updates on progress, risks, and changes to ensure alignment and manage expectations.
• Ensure requirements are testable and measurable and collaborate with QA teams to define clear testing objectives and acceptance criteria.
• Review and validate test cases and UAT results, ensuring they accurately reflect business requirements and support successful solution delivery.

Qualifications

• Bachelor’s degree in computer science, Information Systems, Engineering, or a related business/technology field.
• Minimum 5 years of experience in gathering and documenting business requirements and translating them into technical specifications. 
• Experience in driving projects to completion on their own. 
• Strong understanding of enterprise architecture principles and their application in designing scalable, future-ready solutions.
• Experience in designing and integrating solutions within existing enterprise application landscapes (e.g., CRM, ERP, SCM).
• Proven ability to produce clear, testable requirements that support test-driven development and ensure traceability throughout the delivery lifecycle.
• Demonstrated experience working in cross-functional teams to deliver technology solutions that align with business strategy and enhance customer experience.

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Engineer – Enterprise Customer Support at Safaricom Kenya

Reporting to the Manager – Enterprise Premium Support the role holder will perform complex EBU 2nd Line technical support operations for Enterprise customers support escalations and liaise with vendors to offer permanent solutions to recurring problems.

Key Responsibilities:

• Handle Enterprise customers, support, partners and Safaricom special projects.
• Provide Level 2 technical support.
• Build tools to reduce occurrences of errors and improve customer experience.
• Perform root cause analysis for production errors.
• Permanently resolve recurring faults
• Come up with innovative ways to reduce demand.
• Investigate and resolve technical issues.
• Develop scripts to automate visualization.
• Research, review and recommend emerging technologies and innovative customer solutions and liaise with stakeholders for technology adoption to maximize service availability.
• Effectively liaise with subject matter experts-level 3 support players to diagnose, troubleshoot, and repair complex customer issues.
• Perform capacity monitoring and reporting on individual client circuits as well as network resources.
• Perform scheduled preventive maintenance for proactive support for global customers.
• Perform root cause analysis on issues to avoid recurrence.
• Escalate and follow up issues with relevant backend teams.
• Effectively communicate ticket status, service outages and escalate as per established customer support and escalation matrix.
• Ensure all customer solutions are documented.
• Ensure all running configurations are backed up.
• Ensure all Preventive and restorative procedures are documented and adhered to.
• Ensure communication progressively and properly done to all stakeholders Weekly and monthly reporting on link performance Role requirements.

Qualifications:

• Bachelor’s degree in computer science, BSc Electrical and Electronics Engineering, Telecommunications engineering, MIS, or related field.
• ITIL v4 Foundation, Agile and Scrum Fundamentals Certification mandatory
• CCNP, CCNA Security certifications are mandatory; CCIE-Voice, CCIE SP, CCIE R&S is an added advantage.
• Strong understanding of emerging technologies: SDWAN, IoT, managed security, AWS, Microsoft Azure, VMware. Relevant certification on the same is an added advantage.
• 5 years’ experience in technical support and preferably for an Internet Service provider or equivalent.
• Experience in managing Linux based infrastructure.
• Hands-on experience with databases including MySQL, Ruby, Python
• Knowledge of Java/JVM based languages.

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Network Administrator at Safaricom Kenya

Brief Description
Reporting to the Manager – IT Networks, the Network Administrator will be providing technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.

Responsibilities

• Advises on the communications requirements of installed and planned networked information systems.
• Carries out surveys to establish network connection requirements. 
• Maintain system standards and procedures on network related issues and technically enforce the same.
• Working with the Digital Engineering team on providing various cloud solutions and integrations.  
• Implementation, Configuration and support of the Safaricom voice platforms including the contact center and cisco call manger. 
• Monitors, administers and maintains network security, countermeasures for availability and safety.
• Liaise with other departments to deliver cross team projects and harmonized IT operations in SFC. Provide input, expertise in projects that require IT Network infrastructure for expanding business areas to support retail outlets. Switch rooms and new products and services
• Uses network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances, referring to network users, other staff, and suppliers as necessary. 
• Respond to support issues and connectivity incidents for Safaricom’s Corporate LANs, troubleshooting and IP Addressing and connectivity across the company.
• Implements and administers the SFC internet connection, mail gateways and security.
• Response to support calls on data, telephone support and call center issues as backup for Telephone Services Team Leader. 
• Documentation of network, network design hardware and software inventory.

Qualification

• Graduate/Degree BSc. In Comp. Sc,
• Certified CISCO Engineer
• Experience with different cloud provider technologies including Amazon Web Services, Microsoft Azure. 
• A solid background in Linux/Unix and Windows server system administration
• Understanding of cloud infrastructure and security requirements
• Deep Knowledge of Voice Systems – call Manager, Genesys 
• Knowledge and integration of SIP and PSTN.
• Managing, Configuring and Troubleshooting CISO Security Integrated Services Engine (ISE) 
• Managing configuring and Troubleshooting CISCO Security Intrusion Prevention Systems (IPS) 
• Managing, Configuring and Troubleshooting Checkpoint Firewalls, Cisco Firewalls and Web Authentication Firewalls. 
• Formal professional training or work experience in networking and communication technologies. Knowledge of a networking environment
• Knowledge of Cisco IOS and proficiency in a wide range of networking LAN/WAN products and technologies
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
  Knowledge of basic network architecture concepts (zones/DMZ, VLANs, segmentation, subnetting. LAN/WAN).

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Enterprise System Developer at Safaricom Kenya

Key Responsibilities:

Technical Development & Integrations

• Design, develop, and maintain integrations between Oracle Fusion and external systems using Oracle Integration Cloud (OIC), REST/SOAP Web Services, and file-based approaches.
• Build and optimize data migration and conversion solutions using FBDI templates, ADFdi, HDL (HCM Data Loader), and SQL/PLSQL scripts.
• Develop, enhance, and support BI Publisher reports, OTBI dashboards, Smart View queries, and custom data models for business reporting.
• Create and maintain custom applications and extensions using Oracle VBCS, APEX, and ADF frameworks where required.
• Monitor, troubleshoot, and optimize real-time and batch integrations for performance, scalability, and reliability.
• System Enhancements & Customization
• Analyse business requirements and translate them into MD50/technical design specifications (MD70, MD120).
• Implement custom workflows, approval hierarchies, and security role modifications as per business requirements.
• Conduct data modelling and schema design for reporting and analytics.
• Develop and maintain automation scripts for recurring tasks, including data loads, reconciliations, and testing.
• Ensure compliance with Oracle’s PaaS and SaaS extension guidelines to keep the solution upgrade-safe.

Release & Support Management

• Manage Oracle SRs (Service Requests) and work with Oracle support to resolve technical issues.
• Provide 3rd line technical support for Oracle Fusion incidents, escalations, and    production issues.
• Assess and test quarterly Oracle Fusion Cloud releases for impact on integrations, reports, and custom solutions.
• Perform root cause analysis (RCA) for recurring incidents and propose long-term technical fixes.
• Collaborate with infrastructure and DBA teams on system performance, tuning, and monitoring.

Collaboration & Documentation

• Partner with functional consultants to validate technical feasibility of configurations and setups.
• Prepare and maintain technical documentation including integration maps, ERDs, test scripts, and operational guides.
• Mentor support teams by providing knowledge transfer and troubleshooting guidelines.

Qualifications

Qualifications

• Bachelor’s degree in Computer Science, Engineering, Data Science, or related technical field

Proven hands-on experience in Oracle Fusion technical development with expertise in at least 3 of the following:

• Oracle Integration Cloud (OIC)
• BI Publisher, OTBI, Smart View
• FBDI, ADFdi, HDL (for HCM)
• REST/SOAP APIs, Web Services
• Oracle VBCS, APEX, ADF for extensions
• Strong SQL, PL/SQL, and data modelling skills.
• Familiarity with Fusion SaaS architecture, data structures, and security model.
• Experience with end-to-end integrations (on-premise to cloud, cloud-to-cloud, and hybrid).
• Strong knowledge of technical documentation standards (MD50, MD70, etc.).
• Exposure to Agile/Scrum project delivery methodologies.
• Ability to troubleshoot complex incidents and perform performance tuning.
• Good understanding of functional flows in Fusion ERP/HCM/SCM to contextualize technical solutions.

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Senior Officer, Fraud Strategy and Analytics at Safaricom Kenya

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.

Fraud Detection

• Develop and correlate insights on current and emerging fraud trends and derive critical information to aid in decision making and performance benchmarks for fraud controls.
• Support in the development and optimization of fraud rules and models in response to current and emerging fraud trends.
• Support integration and optimization of fraud automations with business systems, and required data feeds aimed at improving detection ability and control environment.
• Setup of tracking mechanisms to monitor fraud KPIs and conduct deep dives geared towards success of the fraud initiatives within strict timelines.
• Collaborate with the various squads towards implementing short to medium term fraud controls
• Active participation in fraud reviews and other fraud monitoring initiatives.

Risk Analysis and Audit

• Practice and collaborate on Risk assessments for products and services with internal stakeholders.
• Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas.
• Build and maintain relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud.

Forensic Reviews and Investigation

• Execution of Forensic reviews across Business risk areas.
• Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development.

Data Analytics and Mining

• Work closely with Data Science teams towards delivery of short to medium term development  of fraud analytics models to address prevention of fraud in GSM, MPESA and new product areas.
• Provide insights on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
• Develop insights on current and emerging customer fraud trends and fraud risk areas into actionable use cases.
• Active participation in all fraud monitoring activities.
• Create fraud solution use cases and detailed product roadmap documents to articulate desired features and functionalities of the desired Fraud architecture and functionalities.
• Track and analyze frontline metrics for Demand.
• Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
• Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

• Define risk based automation and reporting requirements for monitoring of fraud solutions KPIs for all products and services.
• Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough  Financial Services Industry innovation.
• Develop and maintain integrated reports within  the function to capture well defined performance metrics for rules, AI models and Demand Management.
• Work closely with other business stakeholders on reporting unification for Corp Security Demand
• Develop insights from 24-7 monitoring to drive use cases for automation and controls refresh.

Core competencies, knowledge and experience:

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• Relevant degree in Business, Engineering or IT Undergraduate Degree or relevant field along with professional qualifications.
• Professional certification in AI, Data Science, Fraud Examination, Auditing, IT Security.
• Competencies in software development/ data extraction technologies and platforms e.g. {C#, Java, Python, C, C++, Objective C, Flutter, Oracle, MySql, Sql Server,Nosql Databases,Virtualization Using Docker, Linux and Windows Administration, ETL,  Soap/Restful Web Services, USSD, SMPP, Cloud Computing using AWS/Azure}.
• Understanding of Agile Methodology, Machine learning, Bot development, Penetration Testing, QA, Project Management, Micro services, SANs security compliance, and Technical documentation.
• At least 3 years as a software engineer/developer or data science experience.
• Proficiency in data analysis and trend profiling using big data technologies such as Apache Hadoop,Apache spark, or Power BI.
• Ability to work in complex environments and multiple projects simultaneously with strict deadlines to deliver on commitments.
• Highly developed interpersonal and communication skills.
• Possess high professional and ethical standards.

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Core Network Support Engineer – Packet Core at Safaricom Kenya

Key Responsibilities

• Responsible for implementation, Operation and optimization IP network elements: routers, switches and firewalls.
• Integration and optimisation of Evolved Packet core network elements: SGSN/MME, GGSN/PGW/SGW, PCRF, DNS, EPSN for 2G, 3G, 4G, 5G and IOT networks
• Integration of RAN systems: BSC, RNC, eNodeB, gNodeB,etc to the core network.
• Integration to downstream systems: Billing, HLR/HSS IP nodes: CGNAT, Firewalls, DNS, etc
• Implementation of new technologies and services in the Packet Core network e.g NBIOT, voWiFi, VoBB, VoLTE,etc
• Perform packet tracing and complex logs analysis for Packet Core Nodes in the 2G,3G,4G & 5G EPC domains
• Exceptional troubleshooting skill is required to solve the customer issues before involving to the equipment vendor/manufacturers.
• Use of automation tools for routine tasks.
• Proactive maintenance and monitoring of key network and system to ensure adherence to KPI agreements.
• Configuration management and strict adherence to underlying governance structures
• Perform BCP exercises and documentation as per BCP calendar.
• Develop and implement predictive analysis to avert system faults/incidents.
• Fault/incident resolution within SLA while adherence to underlying governance
• Assist with the design process and assists in guidance with regards to practices, procedures, and techniques.
• Works with Business Agile teams and technology teams to determine if Core Network infrastructure and applications fit specification and technical requirements.
• Tests and evaluates systems, subsystems, and components.
• Acts as a technical contact and liaison for outside vendors and/or customers.
• Troubleshoots and resolves complex Core network issues affecting customer experience.

Qualifications

• Bachelor’s Degree or Equivalent Electrical Engineering, Computer Science, Information Systems or  related certification 
• Generally requires 3-5 years related experience 

Hands-on knowledge in the following areas:

• Cisco and/or Huawei routing and switching.
  Knowledge of Packet Core components in 2/3/4/5G:SGSN/MME, GGSN/PGW/SGW, PCRF
• Telco Cloud implementations of EPC using virtualized network functions, cloud- network functions, physical network functions.
• Strong telecommunication callflow know-how in IP,LTE ePC, 5G, NBIOT
• VoLTE/VoWiFi/VoBB callflow and applications.
• Practical (testing, troubleshooting, application) knowledge of above technologies
• Knowledge and experience in using various test, packet capture and measurement tools.
• Knowledge and experience in using automation tools for routine tasks.
• Hands-on knowledge of linux administration

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Social Content Creator – eCommerce at Safaricom PLC

Social Content Creator – eCommerce

Safaricom House, Kenya

Job Description

Reporting to the Commercial and CX Manager, the role holder should be creative and digitally savvy. This role is responsible for producing engaging, on-brand content across social media platforms to drive traffic, boost engagement, and increase conversions on our eCommerce site. The ideal candidate is passionate about storytelling, understands digital trends, and knows how to turn products into compelling content that resonates with our audience.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
• Content Creation: Develop and produce high-quality visual and written content (images, videos, reels, carousels, captions) tailored for platforms like Instagram, TikTok, Facebook, X, and Pinterest.
• Product Storytelling: Highlight products through creative storytelling, tutorials, reviews, and lifestyle content that aligns with brand tone and customer interests.
• Campaign Support: Collaborate with marketing and eCommerce teams to support product launches, promotions, and seasonal campaigns with relevant social content.
• Trend Monitoring: Stay updated on social media trends, platform updates, and viral content to keep our brand fresh and relevant.
• Community Engagement: Assist in managing comments, messages, and interactions to foster a vibrant and loyal online community.
• Analytics & Optimization: Track performance metrics (engagement, reach, conversions) and use insights to refine content strategy.
• Collaboration: Work closely with graphic designers, photographers, and influencers to ensure cohesive brand representation.
• Stakeholder Management: Coordinating with relevant departments and maintaining good relationships with internal departments (e.g. our in-house media agency) and external partners (e.g. media agencies, service providers)

Core competencies, knowledge and experience:

• Knowledge of ecommerce methodologies and mechanisms.
• Able to think creatively and strategically.
• Data literate, familiar with standard marketing campaign measurements and KPIs.
• Account management experience a bonus.
• Courage to contribute and share opinions.
• A self-starter, with the ability to manage own workload and multiple projects.
• Fresh with new ideas, bringing them to the table with passion and enthusiasm.
• Resilience to thrive in a fast-paced environment, whilst also being able to deal with setbacks and challenges, and the bureaucracies that can occur in large matrix organisations.

Qualifications

• A Graduate with a Degree in any relevant field from a recognized University.
• Proven experience as a content creator or social media specialist, preferably in eCommerce or retail.
• Strong portfolio showcasing creative content across various platforms.
• Proficiency in tools like Canva, Adobe Creative Suite, CapCut, or similar.
• Excellent writing and communication skills.
• Understanding of SEO, hashtags, and platform algorithms.
• 2+ years of experience in a digital marketing role or ecommerce
• Proficient in marketing operational strategy & planning
• Strong analytical skills with the ability to interpret data and make data-driven decisions.

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SHW Chapter Lead – Business Partner at Safaricom PLC

SHW Chapter Lead – Business Partner

Safaricom Care Centre, Kenya

Job Description

Reporting to the CoE Lead – Safety, Health and Wellbeing the role holder will provide strategic and operational SHW leadership. The role drives a proactive safety culture, ensures legal compliance, and embeds SHW excellence by addressing high-risk areas, leveraging behaviour-based safety, capability development, and digital tools to deliver continuous improvement and measurable impact.

Responsibilities

• Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
• Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions. 

SHW Policy Implementation, Leadership Engagement & System Integration

• Lead the implementation, monitoring, and annual review of Safaricom’s SHW Annual Plans, Policy and Management System across Finance, Public Sector and Digital Transformation, Business Development, Foundations, and New Businesses (Subsidiaries) collaborating with leadership across the Clusters and Business Units to align business goals with the SHW strategic plan.
• Drive execution of cluster-specific tactical and operational SHW goals.
• Champion the integration of SHW standards into daily operations, fostering a culture of safety and wellbeing through strategic leadership, behaviour-based safety, capability development and digital enablement change management, and development and enforcement of SOPs and PPE policies for high-risk tasks.
• Coordinate SHW leadership tours and engagement activities.

Safaricom Partner Safety Management

• Ensure end-to-end integration of SHW standards into the entire partner lifecycle, driving compliance, risk mitigation, and operational excellence.

Risk Management, Oversight, & Safety by Design Integration

• Lead identification, assessment, and mitigation of SHW risks through reviews, inspections, and audits.
• Implement effective controls and maintain a robust risk and controls register.
• Lead deep-dive audits to assess SHW compliance and performance.
• Ensure timely closure of findings for continuous improvement.
• Provide proactive SHW input during planning and design phases of strategies, new agreements, platforms, and infrastructure within areas of responsibility.

Regulatory Compliance & Advisory

• Advise on legal, regulatory, and internal SHW requirements for employees, contractors, and other stakeholders.

Field Oversight & Operational Assurance

• Maintain strong field presence to ensure compliance with OSH laws, Safaricom standards, and international best practices.

SHW Reporting, Assurance & Incident Oversight

• Lead SHW reporting and dashboard stewardship for the Clusters and Business Unit operations.
• Analyse SHW KPI data, conduct trend analysis, and recommend corrective actions.
• Lead monthly SHW performance reviews and drive continuous improvement.
• Promote exercising of stop work authority and accelerate near-miss reporting and analytics to derive insights for promoting safe work operations.
• Support annual SHW assurance processes (statutory and ISO audits, surveys, inspections).
• Ensure consistent oversight through platforms like the Uzima app.
• Analyse SHW KPI data and recommend corrective actions.
• Oversee incident investigations and ensure closure of recommendations.
• Lead cascade of Lessons from Incidents (LFIs).
• Lead monthly SHW performance reviews and drive continuous improvement across the area responsible clusters and business units and partner ecosystem.

Building Safety, Health and Wellbeing Capability

Training & Awareness Development

• Design and implement a comprehensive SHW training matrix tailored to statutory, task-specific, and general safety needs.
• Develop training materials and lead awareness campaigns for employees, contractors, subcontractors, dealers, agencies, and visitors.

Incident Management & Investigation

• Coordinate investigations of SHW-related incidents.
• Identify root causes, recommend corrective and preventative actions, and embed lessons learned.

Emergency Preparedness & Response

• Coordinate emergency response planning and execution for the clusters and business units.
• Ensure legal compliance and readiness.

Digital Tools & Innovation

• Lead implementation and adoption of digital SHW tools (e.g., Uzima app).
• Enhance efficiency, compliance, and real-time visibility of SHW performance.

Sustainability & Impact Reporting

• Champion SHW-related sustainability initiatives.
• Provide regular reporting on progress, outcomes, and alignment with Safaricom’s ESG goals.

Core Competencies, Knowledge & Experience

Safaricom is seeking a self-driven, agile leader with a deep passion for Safety, Health & Wellbeing (SHW) to serve as a strategic partner across key business units including Finance, Public Sector, Digital Transformation, Business Development, Foundations, and Subsidiaries. This high-impact role goes beyond compliance, focusing on cultural transformation, operational excellence, and ensuring no one gets hurt. The ideal candidate thrives in dynamic environments, takes extreme ownership, delivers measurable results, and influences strategic decisions while embedding a leading SHW culture across the organization.

Qualifications

• Bachelor’s Degree in Engineering, Environmental Science, or Occupational Safety and Health; and NEBOSH International Diploma.
• Master’s degree and certifications in project management.
• 5–10 years in SHW leadership, preferably in telecom, oil & gas, or manufacturing.
• Deep knowledge of OSH legislation (Occupational Safety and Health Act, WIBA).
• Expertise in SHW management systems and best practices.
• Excellent communication and stakeholder engagement abilities.

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SHW Lead – Digital Transformation, Business Intelligence and Reporting at Safaricom PLC

SHW Lead – Digital Transformation, Business Intelligence and Reporting

Safaricom Care Centre, Kenya

Job Description

Reporting to the CoE Lead – Safety, Health and Wellbeing, the SHW (Safety, Health, and Wellbeing) Lead Digital Transformation, Business Intelligence and Reporting is responsible for the digital transformation of Safaricom’s Safety, Health, and Wellbeing (SHW) function by driving the SHW digital transformation strategy, overseeing the development and optimization of digital platforms and driving digital innovation and uptake. 

The role is also responsible for managing the business intelligence and reporting aspects of SHW data, processes, systems, tools, structures, practices and reporting frameworks to collect, analyse, and present data in a way that supports better business decision-making as well as to ensure compliance, integrity, and actionable insights for leadership strategic alignment to maximize the impact of SHW initiatives. The role leverages innovation, capability development, and digital technologies to drive continuous improvement and measurable impact. 

To lead the digital transformation of Safaricom’s SHW function by executing the SHW digital strategy, optimizing platforms, and driving innovation. The role also oversees SHW business intelligence and reporting ensuring data integrity, actionable insights, and strategic alignment.

It also serves as the subject matter expert for:

• Digital Innovations
• Uzima App
• Usalama Centre Oversight
• Business Intelligence & Reporting
• SHW Communications

Responsibilities

• Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
• Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.

Digital Transformation & Strategy Execution

• Translate SHW digital strategy into roadmaps, lead tool adoption, and manage innovation pipelines.

Digital Systems & Data Governance

• Oversee SHW platforms, ensure data architecture integration, and manage digital risk and compliance. Lead administration, product ownership, ensuring technical specification design, product development, and continuous improvement of SHW digital platforms, ensuring data integrity, user support, and system efficiency.

Analytics & Reporting Leadership

• Deliver dashboards, predictive models, and executive reports. Serve as the SHW data focal point, delivering advanced statistical analysis, dashboards, scorecards, and comprehensive executive reports for internal and external stakeholders, where needed.

Strategic Insight & Performance Monitoring

• Design and implement performance tracking frameworks, set benchmarks, and provide actionable insights to optimize SHW initiatives and resource deployment.

Governance & Assurance Oversight

• Manage SHW governance structures, including Safety Governance Council, EXCO safety moments and meetings, Medical Board meetings and ensuring their full functioning.

Occupational Road Risk, Work at High Risk & Compliance Oversight

• Lead reporting and compliance for occupational road risk in collaboration with the Fleet team, ensuring adherence to internal policies and regulatory standards.
• Oversee high-risk work activities, ensuring adherence to internal policies and regulatory standards.

Incident Statistics and Reporting Processes

• Oversight over incident statistics reporting processes including trend analysis and preventive and corrective action planning in collaboration with SHW SPOCs and the Security team.

Stakeholder Engagement & Communication

• Drive SHW communication strategy, collaborate across functions for sustainability reporting and safety messaging.

Innovation & Digital Transformation

• Spearhead the design and implementation of digital tools and solutions to enhance SHW operational efficiency and impact.

Core competencies, knowledge and experience

Safaricom is seeking a visionary leader to spearhead the digital transformation of Safety, Health, and Wellbeing (SHW), leveraging technology, data, and innovation to protect lives and drive strategic impact. This role demands a dynamic individual who translates strategy into action, champions digital literacy, ensures data integrity and system efficiency, and delivers analytics that inform decision-making. As the strategic lead for SHW digital transformation, business intelligence, and reporting, you’ll optimize platforms, engage stakeholders, and shape the future of SHW across the Safaricom Group. Positioned within the SHW Centre of Excellence, your mission is to uphold the highest standards of SHW through cross-functional collaboration and governance.

Collaborative Influence

• Builds strong relationships, adapts communication styles, and engages stakeholders effectively to drive alignment and decision-making.

Operational Excellence

• Prioritizes high-impact activities, drives continuous improvement, and applies cross-functional thinking to solve complex problems.

Innovation & Agility

• Champions creative problem-solving, embraces experimentation, and adapts quickly to change to unlock new opportunities.

Commercial Acumen

• Leverages data and insights for sound, future-focused decisions while upholding legal, ethical, and regulatory standards.

Change Leadership

• Navigates and leads through change, balancing business continuity with people-centric transformation.

Project & Program Management

• Defines scope, timelines, and resources; manages risks; and ensures delivery of business value across initiatives.

Functional Competencies

Health, Safety & Wellbeing

• Applies SHW policies and systems to ensure safe environments, compliant operations, and employee wellbeing.
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Qualifications

• Degree in Business, IT, or related discipline.
• Strong analytical and statistical skills.
• Proficient in planning, reporting, and presentation (PowerPoint).
• Excellent communication and interpersonal skills.
• Creative problem-solver and effective team player.
• Project management expertise.
• Experience in large corporate environments, intranet systems, and complex data analysis.
• Strong stakeholder management capabilities.

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SHW Lead – Business Partner at Safaricom PLC

SHW Lead – Business Partner

Safaricom Care Centre, Kenya

Job Description

Reporting to the CoE Lead – Safety, Health and Wellbeing the role holder will lead strategic and operational SHW leadership across multiple business clusters and units. The role focuses on embedding a culture of SHW excellence through behaviour-based safety, capability development and digital enablement. It also serves as a subject matter expert in key operational areas including Partner Forums, Warehousing and Logistics, Occupational Road Risk Management (Partner and Safaricom), Concentration Risk Management, and the Behaviour-Based Safety Program.

Responsibilities

• Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
• Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.

SHW Policy Implementation, Leadership Engagement & System Integration

• Lead the implementation, monitoring, and annual review of Safaricom’s SHW Annual Plans, Policy and Management System in the Technology Cluster collaborating with leadership across the cluster to align business goals with the SHW strategic plan.
• Drive execution of cluster-specific tactical and operational SHW goals.
• Champion the integration of SHW standards into daily operations, fostering a culture of safety and wellbeing through strategic leadership, behaviour-based safety, capability development and digital enablement change management, and development and enforcement of SOPs and PPE policies for high-risk tasks.
• Coordinate SHW leadership tours and engagement activities.

Risk Management, Oversight & Safety by Design

• Conduct health and safety reviews, inspections, and audits to identify hazards.
• Develop and maintain a comprehensive hazard identification and risk assessment program.
• Implement effective controls and maintain a robust risk and controls register.
• Ensure accountability and auditability of risk management processes across the Technology ecosystem.

Regulatory Compliance & Advisory

• Provide expert advice on legal, regulatory, and internal SHW requirements.
• Ensure full compliance with OSH laws, Safaricom standards and international best practices.

Field Oversight & Operational Assurance

• Maintain a strong field presence to monitor SHW compliance and performance.
• Lead SHW audits and ensure timely closure of findings for continuous improvement.

SHW Reporting & Performance Monitoring

• Lead SHW reporting and dashboard stewardship for Technology operations.
• Analyse SHW KPI data, conduct trend analysis, and recommend corrective actions.
• Lead monthly SHW performance reviews and drive continuous improvement.
• Promote exercising of stop work authority and a near-miss reporting culture. Derive data driven insights to promote safe work operations.
• Support annual SHW assurance processes (statutory and ISO audits, surveys, inspections).
• Ensure consistent oversight through platforms like the Uzima app.
• Analyse SHW KPI data and recommend corrective actions.
• Oversee incident investigations and ensure closure of recommendations.
• Lead cascade of Lessons from Incidents (LFIs).
• Lead monthly SHW performance reviews and drive continuous improvement across the area responsible clusters and business units and partner ecosystem.

Work Control & High-Risk Task Oversight

• Develop and enforce SOPs and PPE policies for high-risk tasks.
• Ensure safe execution of work through structured work control procedures.

Stakeholder Engagement

• Represent SHW in Technology -led cross-functional forums and strategic initiatives.
• Manage Technology partner forums and influence partner safety performance.

Building SHW Capability

• Design and implement a comprehensive SHW training matrix tailored to statutory, task-specific, and general safety needs.
• Lead awareness campaigns and develop training materials.
• Promote SHW awareness among Technology Cluster employees, partners, and visitors.
   

Contractor & Supplier Safety Management

• Integrate SHW standards into the supplier lifecycle.
• Coordinate contractor safety processes, supplier forums, and in-field inspections.
• Influence compliance through tender processes and project oversight.

Incident Management & Investigation

• Lead investigations of all Technology Cluster SHW incidents.
• Identify root causes, track corrective and preventative actions, and embed Lessons from Incidents (LFIs).

Emergency Preparedness & Response

• Coordinate emergency response planning and execution across Technology sites.
• Manage first aid and fire marshal teams and ensure readiness of emergency supplies and systems.
• Ensure legal compliance and safe execution of live events.

Digital Tools for SHW

• Champion implementation and full utilization of SHW digital tools.
• Enhance efficiency, compliance, and real-time visibility of SHW performance.

Sustainability

• Lead SHW-related sustainability initiatives and reporting within the Technology Cluster.

Core competencies and experience

Safaricom is looking for a strategic, self-driven leader to champion Safety, Health & Wellbeing (SHW) across its Technology Cluster, going beyond compliance to drive cultural transformation and innovation. The ideal candidate thrives in agile environments, takes extreme ownership, delivers measurable results, and leads with initiative across ecosystems. With a deep passion for embedding SHW into technology domains, this role influences strategic decisions and operational excellence ensuring no one gets hurt while shaping the future of SHW at Safaricom.

Qualifications

• Bachelor’s degree in engineering (Telecom, Electrical, Mechanical, or Civil).
• NEBOSH International Diploma or equivalent in OSH.
• 3–5 years of SHW leadership experience in telecom, oil & gas, or manufacturing.
• Strong knowledge of OSH Act, WIBA, and SHW management systems.
• Experience in GSM network and IT infrastructure environments.
• Project management, incident investigation, and risk mitigation skills.
• Excellent communication, analytical, and stakeholder engagement abilities.

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Foundations Operations Officer – Fixed Term Contract at Safaricom PLC

Foundations Operations Officer – Fixed Term Contract

Safaricom House, Kenya

Job Description

Reporting to the Foundations Operations Manager, the role holder will ensure smooth and timely operations of the Foundations as per pre-agreed SLAs. Working with the Operations Manager, the role holder will support Foundations’ Boards of Trustees’ documentation management, Foundations’ administration, Partners management and documentation, Community engagement, employee engagement, brand positioning, regional engagement while adhering to ISO 26000 guidelines relevant to the role. The role is 1 Year Fixed Term Contract  renewable based on performance.

Responsibilities

•  Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Foundations Operations  

• Board papers’ ad minutes management according to SLAs.

Brand Positioning

• Timely liaison with the agencies, business partners and staff on events- briefing, planning, execution for both internal and external events for the Foundation. 
• Manage the monthly, quarterly, and annual analysis and reporting on events to inform planning and execution of subsequent events.
• Maintain all Foundations’ brand assets – audits and updating.

Documentation of the Board of Trustees’ Meetings

• Manage timely documentation for the Foundations’ Board of trustees– Board packs, minutes, and related documents as per SLAs.
• Coordinate delivery of the recommendations/action points from the Foundations’ Board meetings. 

Partner Management and Document

• Manage the updating of the foundations programme/project tracker.

Core competencies, knowledge and experience

Customer Obsession

• Deepen the community’s connection to our initiatives.
• Ensure a seamless and a positive experience for the communities involved in our initiatives.
• Proactively anticipating and addressing our community needs.

Purpose

• Ensure that the foundation functions effectively and achieves its purpose of transforming lives.
• Ensure that the foundation’s initiatives are progressing towards their intended mission.

Innovation

• Finding new and creative ways to engage with our stakeholders in order to enhance impact.
• Innovate the foundation’s representation in the communities to ensure it remains relevant and impact.

Collaboration

• Working cross-functionally with other departments to ensure that the board decisions are implemented effectively and efficiently.

Qualifications

• Bachelor’s Degree in a business related field e.g. Development Studies Economics, Marketing, Communications, Sociology. 
• 3-5  years of experience in a busy community facing environment.   
• Ability to set priorities and to lead planning processes. 
• Ability to execute tasks with eye on details. 
• Ability to think critically, objectively and strategically.
• Excellent analysis and report writing skills.
• Excellent communication and interpersonal skills. 
• Excellent writing skills coupled with eye on details. 
• Excellent adherence to strict timelines. 
• Excellent group/team organisation skills.
• Excellent adherence to strict timelines.

How to Apply. 

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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M-Pesa Africa Specialist – Cyber Security GRC at Safaricom Kenya

Responsibilities

• Continually review and update security policies, standards, and guidelines in response to the everchanging cyber threats in coordination with Enterprise Risk Management team 
• Monitor and drive compliance to internal and global cyber security related policies and standards, Vodafone Cyber Health Adaptive Risk Method (CHARM) controls and applicable Market laws and regulations.
• Coordinate stakeholders to deliver on targets or agreed business outcomes. Coordinate periodic independent assurance of critical products and services.
• Coordinating implementation of recommendations from independent assessments.
• Conduct cyber risk assessments to determine cyber risk profile and define treatment plans.
• Recommend cyber security services improvement plans.
• Coordinate projects handover process within the cyber security functions. Continually review, implementation and improvements of the user access governance process.
• Coordinate periodic cyber security knowledge transfer, awareness sessions and phishing simulations to staff in line with strategy.
• Participate actively in cyber security events and trade shows, reporting and presentations.
• Communications, reporting and presentations skills.
• Implement actions to close MPA risks, audits, and reviews (internal and external).

Qualifications

• Degree in Electrical Engineering, Computer Science, Information Technology, or equivalent technology-related degree. 
• At least one professional Information Security Qualification: CISM/CISA/CISSP/CEH.
• At least 2+ years proven experience with Cyber Security related Standards (ISO 27001, PCI-DSS, etc.). 
• Proven experience with GDPR, Data Protection laws, guidelines on Cyber Security amongst others.
•  At least 2+ years of hands-on experience in managing Cyber Security technologies and operations. 
• Proven experience in supervising, leading, or coordinating teams and managing stakeholders.
• Knowledge of the Vodafone Cyber Health Adaptive Risk Method (CHARM)

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Principal Accountant-Tax at Safaricom PLC

Job Description

Reporting to the Senior Manager-Group Tax the role holder will support the Safaricom Group Tax Manager in the delivery of tax advisory, compliance and policy support to the Safaricom Group while focused on aligning the tax profile of the through delivery of Group tax priorities and initiatives.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.

Tax advisory and compliance

Key accountabilities and decision ownership

• Proactively support and partner with business across the Safaricom Group entities within the wider Group Tax function to create sustainable value for the Group.
• Tax policy – Tracking changes in tax legislation and advising the business on the impacted products and business areas.
• Follow-through and tax changes implementation across the various systems in the business.
• Tax training for business units and stakeholders through staff caravans and supplier forums.
• Support tax audits, disputes and tax litigation within the Group.
• Stakeholder management – Help to liaise with outside advisors (including auditors, legal, revenue authority and other advisors) to ensure proper and efficient tax planning, business partnering and solutions.
• Support the analysis of tax policy changes because of Finance Bill/Act and gazetted tax policy changes and advice on the implication for the Group.
• Monitor and communicate legislative changes and practice to the wider tax team and business as appropriate.
• Proactively review of contracts, products, and promotions to mitigate tax exposures to the business.
• Safaricom Group tax return processing and settlement of tax obligations – ensure that these processes are undertaken within the stipulated timelines.

Transfer pricing

Assist with the adherence to transfer pricing policies and procedures and ensure compliance with local transfer pricing regulations to include:

• Updating and maintaining transfer pricing policy.
• Updating the master and locale files documentation in collaboration with external advisors.
• Managing transfer pricing models and documentation.
• Managing local transfer pricing arrangements and documentation in collaboration with external advisors.
• Transfer pricing related audits.
• Provide transfer pricing advisory and guidance to the business for key projects.

Tax Reporting

• Ensure that adequate preparations are made for the annual statutory audit & Tax compliance checks.
• Safaricom Group monthly, half and full year tax computation preparation in line with the Group annual reporting schedule.
• Prepare monthly/annual tax schedules for financial reporting purposes.
• Tax planning and forecasting reports – Preparation of monthly, quarterly and annual reports, including a variance analysis report in line with the Group reporting calendar.
• Participate in the monthly Balance Sheet Review processes, including adequately preparing the supporting schedules.
• Internal tax controls and process automation – Maintaining the tax controls, undertaking self-reviews and ensuring adherence to the documented processes, procedures and controls.

Core competencies, knowledge and experience

Business Competencies

Working with Others

• Consciously takes steps to make the most of every conversation/interaction. 
• Identifies people’s needs, interests and motives to be able to influence the decisions they make.
• Communicates simply to excite and engage people. 
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively.
• Builds and maintains strong relationships and networks.

Operational Excellence

• Targets effort and resources on high-value, high impact activity.   
• Focuses on achieving maximum performance and driving continuous improvement. 
• Thinks about processes and problems cross-functionally and end-to-end. 
• Uses knowledge of products, technology, process, systems and policy to solve problems.

Creativity and Innovation

• Finds creative ways to exploit opportunities and solve problems. 
• Takes risks and pushes what is possible. 
• Experiments with unorthodox approaches.

Business Know how

• High degree of commercial acumen. 
• Uses data and research to make decisions that are competitively and financially robust. 
• Balances current and future needs. 
• Thinks and acts like an owner of the business.  
• Acts in line with legal, regulatory, professional and ethical standards.

Working with Change

• Responds flexibly to changing situations. 
• Manages the business and people aspects of change to drive performance.
• Understands how to influence or negotiate with others, in order to achieve productive outcomes.

Project and Programmed Management

• Fully understand the policies, processes and systems which apply to your work. 
• Schedules activity and identifies resource needs, dependencies and synergies.   
• Evaluates progress, mitigates risks and addresses issues.

Functional Competencies

Planning and Control

• Analyses performance trends to determine the health of the business.
• Steers business performance by using strategy and external data to help set goals.  
• Translates strategies into actionable plans that add value via process and operational improvements.
• Maintains controls within Financial Systems through setup control and master data management.

Accounting

• Prepares, analyses and summarises financial data to support business operations and delivery statutory information. 
• Ensures the integrity of processes and systems to record and authorise transactions in compliance with Safaricom accounting policies and regulation.

Reporting

• Delivers timely and accurate reports to satisfy statutory and business requirements.  
• Identifies key performance and variances, and provides recommendations.

Treasury

• Develops and advises on forecast tax payments.

Tax

• Demonstrates and displays knowledge and expertise in the Tax discipline, through tax planning and advisory skills, tax compliance skills and tax governance skills, and in particular. 
• Delivers filings/reports to satisfy statutory and business requirements  Combines expertise and commercial awareness to deliver value added solutions.

Qualifications

1. An Undergraduate Degree in Business, Law or similar qualification.
2. CPA (K) qualified.
3. A minimum of 8 years proven track record of having worked in a similar role in the Tax field with a progressive accounting firm or a Law firm with significant relevant post qualification experience in Transfer Pricing.
4. Experience in staff supervision ensuring quality of work produced.
5. Good accounting practices.

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Strategy Analyst at Safaricom Plc

Job Description

Reporting to the Senior Manager-Strategy the role holder will support the strategy team in steering strategy processes, managing records for strategic decisions, reviewing cluster strategy plans, and driving key strategic initiatives and missions  while also contributing to broader strategic projects as assigned.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Provide support to the strategy formulation process through the Safaricom Tools for Strategy (STS) and/or other recognized tools by researching and collating initial inputs as directed by the Senior Manager Strategy.
• Play a key role in the strategy cascade and mission execution process across the organization whilst working closely with other internal support clusters such as and not limited to; Marketing, legal and regulatory, finance, Customer Experience etc.
• Undertake research and analysis as required by Senior Manager Strategy.
• Manage the records for key strategic decisions made by EXCOM and follow through on tracking and implementation.
• Review Cluster long-range strategy in liaison with Cluster strategy champions and provide monthly mission status reports on time.
• Part of cross functional team to drive key strategic initiatives. 
• Manage the strategy governance calendar.
• Drive innovation by identifying and implementing best practices and continuously seeking ways to improve processes and outcomes.

Core competencies, knowledge and experience:
Business Competencies:

Working With Others

• Consciously takes steps to make the most of every conversation/interaction. 
• Identifies people’s needs, interests and motives to be able to influence the decisions they make.
• Communicates simply to excite and engage people.
• Pro-actively adapts own style and approach to build rapport, and work with others more effectively. 
• Builds and maintains strong relationships and networks while providing value add insights.

Operational Excellence

• Targets effort and resources on high-value, high impact activity.   
• Focuses on achieving maximum performance and driving continuous improvement .
• Thinks about processes and problems cross-functionally and end-to-end.
• Uses knowledge of products, technology, process, systems and policy to solve problems.

Creativity and Innovation

• Finds creative ways to exploit opportunities and solve problems. 
• Takes risks and pushes what is possible. 
• Experiments with unorthodox approaches.

Business Know-how

• Uses data and research to make decisions that are competitively and financially robust.
• Balances current and future needs. 
• Thinks and acts like an extreme owner of the business.  
• Acts in line with legal, regulatory, professional and ethical standards.

Working With Change

• Responds flexibly to changing situations. 
• Manages the business and people aspects of change to drive performance.

Project and Programme Management

• Defines scope and deliverables in terms of time, cost, quality and business benefit. 
• Schedules activity and identifies resource needs, dependencies and synergies.   
• Evaluates progress, mitigates risks and addresses issues. 

Functional Competencies:

Actionable Insights

• Uses a range of research and data analysis techniques to identify changes in the operating environment  that have a direct impact on business.
• Translates data into insights that identify opportunities and highlights threats to the business .
• Uses Data mining to understand trends and  use business models to give insights into the findings.

Innovative Propositions

• Coordinates the innovation governance process through stakeholder engagement and management of the innovation roadmap and project management.
• Drives  the process of ideation both internally and externally by providing support through tools, techniques and processes.

Planning and control

• Steers business performance by setting strategic goals. 
• Translates strategies into actionable plans for divisions.
• Monitors performance metrics  to determine the health of the business.
• Responsible for project governance and and tracking resources effectively.

Qualifications

• A Bachelor’s degree in business administration, Economics, Finance or a relevant field in strategy.
• Minimum of 4 years’ work experience in strategy, finance or a commercial role.
• Ability to think broadly to solve business problems.
• Demonstrated strong ability to analyze data, identify trends and make data-driven decisions. 
• Demonstrated initiative and self-drive.
• Demonstrated abilities to manage relationships, including influencing and negotiation skills.
• Ability to work cross-functionally and collaboratively.
• Ability to interact with leadership at all levels of the organization.
• Concise and clear verbal and written communication skills.

How to Apply. 

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.
 

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Senior Manager, Fraud Strategy and Analytics at Safaricom PLC

Job Description

Reporting to the COE Lead, Ethics and Compliance, the Senior Manager, Fraud Strategy and Analytics will be responsible for leading the execution of Anti fraud solutions development, crafting of required insights from extensive Analytics, Forensic reviews and Automation to drive the development of preventive and detective controls to manage safety and security of Safaricom ecosystem from fraud.

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.

Risk Analysis and Audit

• Collaborate, train and benchmark the team, internal stakeholders  and industry peers in best practice fraud risk.
• Lead in delivery of Fraud Squad activities.
• Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas.
• Define fraud risk thresholds to govern fraud control performance. 
• Build and relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud.

Forensic Reviews and Investigation

• Lead in execution of Forensic reviews across Business risk areas.
• Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development.

Data Analytics and Mining

• Define long term analytics strategy for the department with clear roadmap for robust prevention of fraud in GSM, MPESA and new product areas.
• Provide technical & thought leadership on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
• Develop insights on current and emerging customer fraud trends and fraud risk areas into actionable use cases.
• Determine and forecast for fraud solutions to address customer fraud risk from Product roadmaps in the business. 
• Leverage fully on AI/ML for all Fraud rules to deliver consistent high quality controls.
• Create fraud solution use cases and detailed product roadmap documents to articulate desired features and functionalities of the desired Fraud architecture and functionalities.
• Track and analyze frontline metrics for Demand.
• Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
• Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

• Determine and forecast for fraud solutions to address customer fraud risk from Product roadmaps in the business. 
• Elevate Fraud System architecture to Best in class and COE for other subsidiaries and partners to manage internal and partner risks.
• Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough Financial Services Industry innovation.
• Define Reporting Automation Roadmap aligned with internal stakeholders.
• Develop and lead in integrated reporting within the function with the right automation and tooling to capture well defined performance metrics for rules, AI models and Demand.
• Monitor cost impact of Fraud related demand.

Core competencies, knowledge and experience

Customer Obsession

• Deepen team connection to our customers and communities.
• Foster authentic relationships with customers and partners that build trust.
• Explicitly take customer-centric decisions and take personal ownership to achieve results.
• Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
• Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

• Create an inspiring vision for your team to drive strategy and performance.
• Show ambition and courage, empowering others to go beyond the plan.
• Bold and challenge teams to reimagine how things are done.
• Prompt new thinking and ideas by asking “what if” questions.
• Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

• Create psychological safety so everyone can have an impact.
• Fuel innovative ideas from others and test them to enable growth.
• Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
• Share your ongoing learning and personal purpose with others.
• Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

• Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
• Actively collaborate to break silos and hold your team accountable to do the same.
• Develop others to make the most of their talents and coach them to take ownership to get things done.
• Create an inclusive environment ensuring the safety and wellbeing of others.
• Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

• Relevant Business or IT Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning. 
• MBA or relevant Master’s degree is an added advantage. 
• Professional certification in Fraud Examination, Auditing, Cyber Security, Accounting, Risk management or Information systems audit is a MUST.
• At least eight (8) years’ knowledge and experience in a Risk Management role with at least three (3) in Fraud Management.
• Experience in leading delivery in Agile.
• Superior business understanding with the ability to leverage technology to solve consumer and partner fraud risk issues.
• Strong stakeholder and strategic partners management skills.
• Possess high professional and ethical standards. 
• Be a strategic thinker with an analytical mind.

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Senior Officer – Business Operations at Safaricom Kenya

Job Description

• The Senior Officer – Business Operations plays a critical role in ensuring the smooth and efficient functioning of business processes within the public Sector digital transformation cluster. This role is responsible for supporting strategic planning, operational execution, performance monitoring, and continuous improvement initiatives to enhance service delivery and operational excellence.

Responsibilities
Job Responsibilities 
Health and Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions

Business Operations support.  

• Support the development and implementation of operational plans aligned with strategic objectives.
• Coordinate cross-functional activities to ensure timely delivery of projects and initiatives.
• Monitor operational performance metrics and recommend data-driven solutions.

Programs Coordination & Support.

• Assist in planning, executing, and monitoring program activities to ensure alignment with Cluster goals.  
• Track project timelines, deliverables, and budgets, ensuring timely completion.  
• Prepare reports and presentations on project progress for senior management.  

Mission Tracking & Performance Monitoring.  

• Track KPIs related to mission and continuously update the tracking tools to enable monitoring of Cluster Mission.
• Conduct regular progress reviews and report on deviations from planned Mission objectives.  

Stakeholder Collaboration & Support:

• Collaborate in the preparation of business plans, budgets, and forecasts.  
• Support senior Leadership with ad-hoc operational tasks and strategic initiatives.  
• Liaise with internal departments and external partners to ensure alignment and collaboration.

Compliance & Risk Management support.

• Support risk identification and mitigation strategies within business operations.
• Ensure compliance with company policies, industry regulations, and legal requirements.  
• Maintain accurate records and documentation for audits and reviews. 

Qualifications

• Must have technical / professional qualifications: 
• Bachelor’s degree in finance, Accounting Business Administration, or a related field.  
• Minimum of 5 years’ experience in business operations or project management, preferably within Banking, Telco or retail Industries.
• Must have financial modeling experience, preferably in Excel or other related analytical tools 
• Demonstrated ability to investigate new business models, develop concepts for these and present them to senior management.
• 2+ years in program support, operations, data analysis, or mission-driven project tracking.  
• Experience with data analysis tools (e.g., Power BI, Tableau) and ERP/CRM systems.

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Service Fulfilment Associate at Safaricom Kenya

Reporting to the Mobile Services Orders Lead, the role holder will ensure delivery of high-quality support service to Packaged Solutions Tribe/In-life teams through Service activation in line with customer obsession and SLA Management.

Job Responsibilities 

• Health and Safety
• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility adhere safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
• Order Management 
• Manage Onboarding process of all Safaricom Business Prepositions I.e., Fixed Data, GSM, and ICT solutions (e.g., IOT, Cloud).
• End-to-end management of orders, ensuring complete status of all services provided.
• Proactive communication with all stakeholders in management of orders and service requests
• Progress orders across all products from request delivery, ensuring timely activation, adherence SLAs, and alignment with customer expectations.
• Ensure 100% billing of all requests received from TES daily.
• Identifying and closing revenue leakages e.g., POC Tracking, Revenue Assurance reconciliations
• Relevant KYC compliance checking
• Ensure all service requests are processed within the set standards in accordance with business goals.
• 98% Order accuracy
• 97% adherence SLA
• 100% closure of SRs with complete details and timely submission of orders
• SR Tracking and Service Activation
• Timely activation of service
• CRM/CBS Billing
• Ensuring all completed projects are billed as per customer request.
• Quality assurance on billed fixed service accounts.
• Ad hoc 
• Manual invoice processing
• Complete and accurate billing of all ad hoc products not catered for in CRM and CBS
• Reporting and cross selling. Generate and analyze order and fulfillment reports identify trends in mission-critical products, gaps, and opportunities for cross-selling relevant Fixed, IoT, and ICT solutions.

Support

• Product Support
• User requirements gathering
• User Acceptance Tests 
• Regression Tests
• Benefit realization input.
• Automation and digitization
• System Support
• Immediate escalation and troubleshooting of backend errors.
• System failure’s fault monitoring and follow up affecting order processing tthe relevant technical teams. 
• Technology and Product team liaison 
• System upgrades and enhancement collaborator and testing 
• Regional Support
• Training on new changes/products customer journey and Onboarding
• System Upgrade Competency Guiding
• Specialist order types of execution e.g., Ad-hoc orders raising approval.
• Incident management support i.e., liaising with Dealer Sales Agents and relevant teams during system downtimes affecting order processing, ensuring timely escalation and resolution.

Reporting 

• Analytics
• Quality checks
• ERP equipment Orders
• Bulk Orders 
• Progression of bulk orders on OMV6

Qualifications

Must have technical / professional qualifications: 

• Minimum one (1) year experience in B2B Sales, Account Management and/or Service Fulfilment.
• Background in Telco, Enterprise service fulfilment is an added advantage
• A bachelor’s degree (a business-related discipline with IT or commercial bias is an added advantage).
• Excellent knowledge of Safaricom Business processes, products, and services.
• Strong written and verbal communication skills, with good listening and critical reasoning ability.
• Proactive, confident, energetic, and able work under pressure with a positive attitude and strong organizational skills.
• Excellent interpersonal and relationship-building skills.
• Good decision-making and problem-solving abilities.

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Financial Services Support Engineer

Kenya

Trending

Brief Description

Reporting to the Integrations Lead Fintech – Financial Services IT, the position holder will be responsible for improving existing solutions, providing technical support, troubleshooting, and monitoring financial solutions applications to ensure 99.999% availability of the system.

Technical support duties include but not limited to architecture reviews and optimization, incident handling, detailed root cause analysis, problem management, configuration management, automation of routine tasks, documentation, and operational acceptance compliance.

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Senior UX Designer

Nairobi, Kenya

Brief Description 

Reporting to the UX Design Lead the job holder will guide and grow a high-performing design chapter focused on our internal tools and software factory. As Chapter Lead, you’ll be a hands-on contributor, craft mentor, team coach, and—ensuring consistency, quality, scalability and alignment across the internal tools/Software factory design work.

You’ll manage and support a chapter of about five designers, helping them sharpen their skills and grow in their careers while collaborating with product and engineering to deliver intuitive, effective internal experiences for our teams.

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Service Reliability Engineer

Nairobi, Kenya

Brief Description

Reporting to Service Reliability Engineering Lead – Systems Engineering. The Service Reliability Engineer will be responsible for ensuring system availability, performance, efficiency, change management, monitoring, emergency response, security and capacity planning. In addition, this role will be response for: –

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Backend Microservices Developer

Kenya

Trending

Brief Description

Reporting to the Software Engineering Lead – Backend Development, the job holder will run with day-to-day standardized microservice development to ensure smooth and efficient delivery service that meets the expectations of the business.

Application development duties include but not limited to specification, design, development, validation, documentation, and evolution of the new and current service applications; performance management; ensuring integrity of the web services; maintenance and fault management.

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Financial Systems Software Development and Systems Engineering

Kenya

Trending

Brief Description

Reporting to the Development Lead Fintech – Financial Services IT, the role holder responsibilities will include financial services system development, support, capacity planning and technology evolution to attain a service availability of 99.999%.

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Analyst – Enterprise Systems Support

Kenya

Job Description

Reporting to the Manager – Enterprise Systems Support (ESS), the role holder will be responsible for providing expert second-line functional and technical support for Oracle Enterprise Resource Planning (ERP) systems (on-premises and cloud-based), Identity Management Systems, and other internal enterprise applications. The Analyst will ensure data and application availability, system integrity, and timely escalation of issues, while also participating in testing, documentation, and the implementation of new technologies.

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CBS Product development Engineer

Kenya

Job Description

Reporting to the CCS and Billing Lead- Revenue Management,the position holder will work with the Revenue management; product development team to design, configure and deploy new products and services. He/ She will be expected to guarantee quality through proper configurations, user acceptance testing and advice on improvements on customer experience and journey.  He /She will also carry out Operational activities to support the platform and the customer needs.

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M-Pesa Africa Senior Software Architect

Kenya

Job Description

We are hiring a Senior Software Architect to support M-Pesa in achieving its goal of becoming the #1 FinTech company in Africa, and, as part of the M-PESA Africa Architecture Team you will be responsible for establishing and maintaining software architecture and designs for deployment of payments solutions. You will also work with the Software Engineering Team, Cyber Team, as well as other Technology and Operations teams to ensure alignment with company and industry standards and policies. You will propose new software architecture options using approved design patterns or working to agree on architectural approaches with multiple parties for new business propositions.

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