Internship | Job Vacancies at Safaricom PLC

Agile Coach at Safaricom PLC

Job Description

Reporting to the Senior Manager – Project Management, the position holder will provide expertise to tribes/CoEs, squads and chapters in the adoption of agile ways of working and ensuring standardization and consistency of agile practices, cadence and routines across teams.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Coach Tribe leads, Tribe Tech Leads, Team leads, Chapter Leads, Product Owners and empower squad/team members to deliver aspirational OKRs for business performance. Coach teams to identify value opportunities and run experiments to test them to drive innovation culture.
Facilitator: Facilitate squads’ agile way of working through Safaricom Agile Blueprint best practice. Adhere to Tribe/CoE and squad ceremonies e.g. 6 weeks look ahead, 2 weeks sprint, POCLAC, PO sync, Monthly Tribe reviews, Big room Planning, Quarterly Business Review.
Trainer: Provide training to the squad on the agile process through continuous training and improvement on PI yield, quality, processes etc. Deliver training programs for all employees in the organization as needed as part of agile capability training (e.g., bootcamps, Ask Me Anything-AMA sessions, Agile Go and See and chapter specific training to grow agile culture.
Mentor: Focusing on squads and tribes continuous improvement by creating a psychological safe environment for healthy conflict and meaningful collaboration.
Train TL, TTL, PO, CL and tribe/CoE members on agile principles and how to apply them in backlog creation, MVP design and user story mapping to focus on business outcomes to satisfy the customer.
Agile maturity: Tribe/CoE pulse surveys in 2 months to measure the adoption of Agile principles and practices to identify gaps and opportunities to improve overall Agile maturity. People and mindset performance evaluations in the contribution model via 360-degree feedback for the Tribe’s/ COE squads/teams
Develop professional skills as “craftsmanship” through Agile Coach craft learning journey: Outcomes, Coaching & Agile skills. Coordination of chapter boosts and inter-chapter boosts for best practices sharing.
Provide ongoing agile capability building to tribes and squads through day-to-day coaching and bootcamps.

Qualifications

Demonstrate strong knowledge and background of agile concepts
Possess certifications in agile practices e.g. Professional Scrum Master, Professional Scrum Product Owner
Bachelor’s degree in STEM from an accredited college or university is preferred
Experience in the IT industry and a good understanding of the full software life cycle.
Good experience with at least one tracking tool like Jira, Confluence, Teams
Experience in writing and working with product requirements, features, and user stories preferred

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Program Manager at Safaricom PLC

Program Manager

Job Description

Reporting to the Senior Manager – Project Management, the position holder will work with the Digital IT lead in the assigned unit to provide program leadership in the Pursuit and Delivery of Complex Information, Communications and Technology solutions for Safaricom programs & projects. This role will be responsible for partnership with assigned delivery unit to ensure realization of business outcomes through kick off, execution, control and closure of programs and projects

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Lead the planning and delivery of infrastructure-focused projects by developing and managing integrated project plans that incorporate data center, cloud, virtualization, and platform components, while aligning technical deliverables, dependencies, risks, and acceptance criteria to defined business outcomes and service readiness.
Coordinate infrastructure project execution, ensuring that engineering, architecture, and vendor teams are aligned, accountable, and delivering to agreed milestones.
Demonstrate working knowledge of core infrastructure domains—including cloud environments, compute and virtualization platforms, containers, storage and backup systems, networking, and database platforms (both open-source and proprietary, e.g., PostgreSQL, MySQL, Oracle, GaussDB)—sufficient to understand end-to-end delivery implications, challenge timelines, and identify cross-domain risks (e.g., capacity constraints, performance bottlenecks, data integrity, recovery readiness, and migration complexity), while ensuring alignment across infrastructure layers.
Drive execution discipline using standard project management tools and frameworks (EPM, MS Project, SharePoint, SOWs, governance structures, communication and risk plans).
Manage cross-functional dependencies across infrastructure, application, vendor, and business teams, ensuring no disconnect between platform readiness and service/product launch timelines.
Enforce stage gates and readiness criteria across the project lifecycle, including infrastructure readiness (environment setup, security, capacity) and business readiness (UAT, operational handover, stakeholder sign-off).
Proactively manage risks and issues, including those arising from technical complexity, vendor delivery, integration points, and changing business requirements, with clear escalation and mitigation strategies.
Track and manage project financials, including CAPEX utilization for infrastructure initiatives and alignment of spend to delivery milestones and approved business cases.
Produce clear, insight-driven reporting and governance updates, reflecting true project health, key risks, decisions required, and alignment to business outcomes beyond just activity tracking.
Ensure structured project closure and transition, including operational handover, documentation, benefits tracking, and lessons learned applicable to both infrastructure and business project contexts.
Foster collaboration across diverse stakeholder groups, balancing priorities between technical teams and business units to maintain delivery momentum and alignment.
Continuously build capability to deliver across domains, applying lessons learned from infrastructure projects to improve effectiveness in future business/service delivery environments.
Provide leadership and oversight for project teams and direct reports, ensuring clarity of roles, strong execution discipline, and the ability to operate effectively across both deep technical discussions and executive-level engagements.

Qualifications

Degree in ICT/Business Related field
Project management expertise: Certified in PMP or PRINCE 2 and Agile certification
At least 4 years’ experience in managing IT projects
Demonstrate strong knowledge and background of Waterfall and Agile concepts in project delivery
Ability to motivate teams to achieve business outcome

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Driver – Digital IT at Safaricom PLC

Job Description

Reporting to the Senior Officer – Digital IT, the role holder will be responsible for providing transport services and related duties in the assigned region.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Attend to the departmental duties i.e. doing office errands.
Pick and drop off the IT Director and relevant staff to and from the field
Transferring staff from one point to another on official duties.
Airport Pick-ups and transfers for staff, VIP’s etc.
Delivery of high quality customer service in all interactions with customer /staff.
Run all urgent Digital IT Operations errands, also dropping/picking urgent letters/parcels
Ensure compliance of all road & safety traffic rules including monitoring of relevant motor vehicles and renewal dates.
Ensuring that the company vehicles are in perfect condition, doing the normal routine vehicle check up every morning. Checking if they are due for service.
Responsible for dropping /picking the assigned vehicles to & from the garage.
Timeliness in picking up or dropping off the Director to & or from meetings
Timeliness and adherence to set schedule.
Ensure scheduled pick up and or drop offs of staff/VIP’s is done as per approved schedule.
Transferring of staff from one point to another on official duties within agreed timeliness.
Efficiency, confidentiality & timeliness in handling of all errands assigned as per given instructions within agreed timeframes.
100% compliance to road safety and traffic rules.

Qualifications

O’ Level education.
Valid driving license.
Basic mechanics course –Government trade test III.
At least 5 years working experience as a Senior driver

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Engineer – OSS and Quality Control at Safaricom PLC

Engineer – OSS and Quality Control

Job Description

Reporting to the Manager – Operations Support Systems (OSS), the position holder will be responsible for the end-to-end support for all OSS monitoring, network, probing and Customer Experience systems. The responsibility shall but will not be limited to digitization of OSS processes, support for network Management systems, Umbrella Systems, Network Probing and Customer management systems, Service management, Security and access management. The role will involve Troubleshooting of escalated issues from 1st level to resolution, maintaining systems uptime and service availability for all the supported systems within the OSS Eco system.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Providing end to end proactive monitoring of operations support systems and maintenance, including managing level two and level three incident and problem management.
Ensure all faults reported are resolved within agreed timelines and the tickets are well documented and updated. · Implement proactive measures to ensure system uptime of implemented systems.
Has in-depth understanding and can work with popular database systems like MySQL, PostreSQL, MSSQL,Oracle, NoSQL DBs
Good working experience in a heterogeneous environment supporting different OS including Windows servers, RHEL, VMware, FusionSphere
Ensure vulnerabilities identified within OSS systems are fixed within SLA.
Maintain Security Baseline standards across OSS systems including User management policy controls
Implementation and Monitoring of capacity on systems, probes, SoC and CEM systems in accordance with Safaricom Standards.
Monitor systems capacity utilizations, Backup/Restore and BCPs
Conduct regular vendor support review meetings.
Auditing of OSS systems – Both Internal and External audit.
Retire legacy systems and drive adoption of new systems.
Ensure system and service availability for all OSS systems · Experience with Open APIs integrations with service management systems.
Developing and executing automation scripts and maintenance jobs · Maintaining an Asset register for both IT and Telco
Developing and maintaining cloud solutions in accordance with best practices.
Develop and implement data pipelines that extracts, transforms and loads data into an information product that helps to inform the organization in reaching strategic goals
Automate 3P (Platforms, Processes, People) workflows journeys for OSS FCAPS to enhance real-time service monitoring , issue resolution and user experience
Follow up with the vendor or 3rd parties to ensure all escalated tickets are resolved timely.

Qualifications

Degree in Computer Science/Telecom engineering /electrical& electronics engineering/IT
Minimum of 5 years working experience in a busy heterogeneous IT environment, of which 3 year should be in a GSM environment, working knowledge of LAN/WAN principles, working knowledge of Linux, databases, IoT, NFV and SDN, Big data, Microservices, Restful Open APIs, Android, IoS, HTML, CSS, JavaScript, SQL, NoSQL, XML, JSON, YAML, Perl/Python, bash Scripting and Java
Machine learning and AI skills for predictive/proactive/cognitive maintenance · Knowledge of working with new Dev tools i.e python, Java, VB.NET or C#.
Knowledge of visualization tools PowerBI, Tableu, Qlik Sense, etc
Microservices architecture · Working knowledge of Big data systems, SQL and NoSQL database management systems with strength in MySQL, Oracle, Sybase, PostgreSQL, MongoDB.

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M-Pesa Africa: Senior Data Architect at Safaricom PLC

M-PESA Africa is looking for a Senior Data Architect to design, govern, and evolve our enterprise data landscape across our markets. Operating at the intersection of mobile money, payments infrastructure, AI, and analytics, you will set the architectural standards and strategic direction for how data flows, is governed, and generates value across M-PESA’s platforms.

This is a senior individual contributor role with broad influence across engineering, product, compliance, and group-level stakeholders. You will be expected to lead with vision, mentor others, and translate complex data challenges into scalable architectural solutions.

Responsibilities

Data Architecture & Strategy

Own the enterprise data architecture across M-PESA Africa’s multi-market environment, spanning transactional, operational, analytical, and AI/ML data domains.
Define and enforce data modelling standards, data flow patterns, and integration architecture for real-time and batch processing pipelines.
Lead architecture design for data platforms supporting payment rails, API analytics, fraud and AML detection, and regulatory reporting.
Drive the transition to modern data architectures: data mesh, data lakehouse, event-driven patterns aligning to M-PESA’s cloud and hybrid infrastructure strategy.

Data Governance & Standards

Establish and champion enterprise-wide data governance frameworks, data quality standards, and master data management (MDM) policies across all six markets.
Define data classification, lineage, and cataloguing standards, ensuring traceability from source systems (e.g., Fintech 2.0 Platform) through to consumption layers.
Partner with Compliance, Legal, and Market teams to ensure data architectures meet local regulatory obligations and cross-border data sovereignty requirements.

Integration & Platform Architecture

Architect data integration patterns between M-PESA core systems, third-party platforms and analytics/AI layers.
Collaborate with API gateway teams to define event-driven, API-first data exchange patterns aligned with the integration layer strategy.
Design and govern streaming and CDC pipelines using technologies such as Apache Kafka and Oracle GoldenGate across market-level deployments.

AI & Analytics Enablement

Design data architectures that underpin AI/ML use cases including transaction monitoring, watchlist screening, customer intelligence, and predictive analytics.
Define feature store design, data pipeline standards, and model serving infrastructure patterns for production ML workflows.
Partner with the AI/ML team to evaluate and onboard vector databases, embedding pipelines, and LLM-ready data infrastructure.

Leadership & Stakeholder Engagement

Serve as the senior data architecture voice in Architecture Review Boards, design forums, and group-level governance bodies.
Mentor and coach mid-level data engineers and architects across markets, building data architecture capability within the team.
Produce executive-ready architecture artefacts, including C4/Mermaid diagrams, ADRs, and data strategy presentations for CTO/CIO audiences.
Lead vendor evaluations for data platform tools, cloud data services, and governance technologies.

Qualifications

Education:

Bachelor’s degree in Computer Science, Information Systems, Electrical/Computer Engineering, or a related field.

Experience:

Experience in data architecture, data engineering, or closely related technical disciplines, with at least 3 years in a senior or lead capacity.
Proven track record designing enterprise-scale data platforms in financial services, fintech, or telecommunications.
Deep expertise in data modelling (conceptual, logical, physical) for both OLTP and OLAP systems.
Hands-on experience with cloud data platforms (AWS, GCP, or Azure) and big data technologies (Spark, Databricks, BigQuery, Redshift, etc.).
Proficiency in data integration patterns: ETL/ELT, Change Data Capture (CDC), event streaming, and API-driven data exchange.
Strong understanding of data governance frameworks and tools (DAMA-DMBOK, Apache Atlas, Collibra, or equivalent).
Experience with streaming platforms such as Apache Kafka in high-throughput transactional environments.

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Engineer – Transport Support at Safaricom PLC

Kenya

Job Description

Reporting to the Team Manager-CNS Transmission Support the position holder will carry out fault resolution, configuration changes, quality assurance, system improvement, optimization and upgrades to deliver reliable and resilient transport network and synchronization.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Complex Fault management on Optical, ipRan & Synchronization networks within the SLA and provide support in complex cross-domain faults.
Resolve all incidents to closure, escalate unresolved incidents to vendors and manage escalation till RCA is provided by vendor as per SLA.
Running of transmission Networks /transport trials, equipment/system parameter checks and evaluation and subsequent recommendations for approval and adoption of new equipment, systems and technologies into the network.
Participate in the formulation of high- and low-level designs of new transport systems (HLD&LLD) in the Optical network, IPRAN and IP core domains.
Work with other internal teams in resolution of faults impacting Business IT systems such as MPESA, Billing, Payment aggregator.
Ensure proper synchronization of all network elements and perform maintenance of the network clocks.
Drive operational excellence projects to drive improvements in our transmission network quality and reliability.
Timely and effective resolution of all incident tickets as per the SLA (Fault resolution process and SLA) to ensure closure within the predefined period in the fault resolution process.
Effective implementation and planning of change requests in Optical, ipRan and Synchronization networks to ensure no unplanned incidents due to change.
Ensure Newly accepted IPCORE network element to be 100% functional with all modules tested and without alarms and are monitorable from SOC.
Active participation and resolution of quality related cases
Resolution of all identified issues on NMS within 8 hours from detection
All the IPCORE services are implemented with 100% accuracy on availability targets.
Overall CORE Network Elements availability and reliability of greater than 99.99% in a year.
All the NMS operating with full FCAPS functionalities with at least 99.99% availability and accurate weekly backups

Qualifications

BSC degree in Electrical/Electronics/Telecommunications/IT.
At least 2 years technical experience in supporting transmission networks, preferably Service provider environment or equivalent.
Experience working with various transport technologies (such as OTN-ASON, WDM-ASON, SDH, IPRAN Microwaves) and conversant with network synchronization techniques.
Good working knowledge of IP networking. Certification in either CCNA, CCNP, HCNA or HCNP preferred.
Strong technical analysis, robust troubleshooting and problem resolution skills.
Experience in outside plant fiber, issue identification, and maintenance
Thorough Knowledge in IP network performance monitoring &optimization tools.
Network design, implementation and support experience, including working knowledge of IPv6 addressing and segment routing.

M-Pesa Africa: Senior Data Architect at Safaricom PLC

Job Description

We are Africa’s largest fintech providing financial services to more than 60 million customers and 5 million businesses, with transactions of over $1.2 billion a day across 8 countries. Driven by a strong passion in innovation, we provide Africa’s leading super app, the M-PESA Super App, pioneering a digital financial ecosystem that empowers customers and businesses to send and receive money and payments across the world, enables them with access to affordable credit and savings propositions, and provides them with best-in-class solutions to easily grow their wealth and businesses. United in our purpose to Transform Lives, we are determined and energetic in exploring and delivering solutions that consistently address our customers’ needs as we believe that we can only succeed if our customers and the community around us are succeeding.

Responsibilities

Data Architecture & Strategy

Own the enterprise data architecture across M-PESA Africa’s multi-market environment, spanning transactional, operational, analytical, and AI/ML data domains.
Define and enforce data modelling standards, data flow patterns, and integration architecture for real-time and batch processing pipelines.
Lead architecture design for data platforms supporting payment rails, API analytics, fraud and AML detection, and regulatory reporting.
Drive the transition to modern data architectures: data mesh, data lakehouse, event-driven patterns aligning to M-PESA’s cloud and hybrid infrastructure strategy.

Data Governance & Standards

Establish and champion enterprise-wide data governance frameworks, data quality standards, and master data management (MDM) policies across all six markets.
Define data classification, lineage, and cataloguing standards, ensuring traceability from source systems (e.g., Fintech 2.0 Platform) through to consumption layers.
Partner with Compliance, Legal, and Market teams to ensure data architectures meet local regulatory obligations and cross-border data sovereignty requirements.

Integration & Platform Architecture

Architect data integration patterns between M-PESA core systems, third-party platforms and analytics/AI layers.
Collaborate with API gateway teams to define event-driven, API-first data exchange patterns aligned with the integration layer strategy.
Design and govern streaming and CDC pipelines using technologies such as Apache Kafka and Oracle GoldenGate across market-level deployments.

AI & Analytics Enablement

Design data architectures that underpin AI/ML use cases including transaction monitoring, watchlist screening, customer intelligence, and predictive analytics.
Define feature store design, data pipeline standards, and model serving infrastructure patterns for production ML workflows.
Partner with the AI/ML team to evaluate and onboard vector databases, embedding pipelines, and LLM-ready data infrastructure.

Leadership & Stakeholder Engagement

Serve as the senior data architecture voice in Architecture Review Boards, design forums, and group-level governance bodies.
Mentor and coach mid-level data engineers and architects across markets, building data architecture capability within the team.
Produce executive-ready architecture artefacts, including C4/Mermaid diagrams, ADRs, and data strategy presentations for CTO/CIO audiences.
Lead vendor evaluations for data platform tools, cloud data services, and governance technologies.

Qualifications

Education:

Bachelor’s degree in Computer Science, Information Systems, Electrical/Computer Engineering, or a related field.

Experience:

Experience in data architecture, data engineering, or closely related technical disciplines, with at least 3 years in a senior or lead capacity.
Proven track record designing enterprise-scale data platforms in financial services, fintech, or telecommunications.
Deep expertise in data modelling (conceptual, logical, physical) for both OLTP and OLAP systems.
Hands-on experience with cloud data platforms (AWS, GCP, or Azure) and big data technologies (Spark, Databricks, BigQuery, Redshift, etc.).
Proficiency in data integration patterns: ETL/ELT, Change Data Capture (CDC), event streaming, and API-driven data exchange.
Strong understanding of data governance frameworks and tools (DAMA-DMBOK, Apache Atlas, Collibra, or equivalent).
Experience with streaming platforms such as Apache Kafka in high-throughput transactional environments.

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Business Development Account Specialist (Nairobi and North Eastern) at Safaricom PLC

Job Description

Reporting to the Squad Leader, the role holder will be responsible for achieving overall NPS, revenue, and acquisition targets within their assigned territory. They will be tasked with working through Safaricom Business Partners to develop, manage, and expand the customer base while driving revenue growth. This role will also focus on developing strong customer relationships and ensuring best-in-class account management practices to support long-term success and loyalty.

Responsibilities

Health and Safety; Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work and adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Achieve set revenue targets through new sales, up-selling, and cross-selling to enterprise customers.
Identify and develop growth opportunities within the target market.
Drive adoption of relevant market propositions and execute strategic relationship plans.
Manage customer accounts through pipeline development, opportunity tracking, and sales performance rigor.
Build and maintain strong CXO and buying center relationships to support long-term customer goals.
Ensure customer retention via contract management, churn prevention, and proactive issue resolution.
Prepare and maintain up-to-date account development plans and sales cycle documentation.
Leverage company platforms (events, activities) for relationship-building and market penetration.
Ensure timely and accurate reporting (daily, weekly, monthly) and strict use of CRM systems.
Foster positive customer experiences to drive Net Promoter Score (NPS) through consistent relationship management and problem resolution.
Uphold company values of Speed, Simplicity, and Trust in all engagements.

Qualifications

Bachelor’s degree in commerce, ICT, or a business-related field.
4 years and above sales experience in ICT, IoT or Tech Solutions, managing enterprise accounts in a B2B or B2G environment, preferably in the ISP sector.
Prior experience in ICT solutions for corporate, healthcare, humanitarian, or service industries is an advantage.
Strong relationship management skills, ideally from a large or blue-chip organization.
Proven ability to meet and exceed sales targets and drive business growth.
Strong business development and solution-selling capabilities.
Commercial acumen with a clear understanding of enterprise sales processes.

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Engineer – Data Analytics Operations at Safaricom PLC

Job Description

Reporting to the Manager, Data Analytics Operations the position holder will offer leading expert solutions and technical guidance in administration, service provision and availability of Safaricom’s data processing and analytics systems.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Coding and support of all ETL and analytics processes used within the Data Processing & Analytics platforms.
Development and support of reliable data ingestion and preparation processes.
Troubleshooting and support of highly scalable distributed big data systems, using different open source technologies including but not limited to Hadoop services.
Design and development of front-end tier(s), middle tier(s), and/or back-end database tier(s) for business applications, including the capturing of business application information needs and mapping the same to software and/or database components.
Automate processes across the Data & Analytics ecosystem to enable self healing and proactive monitoring.
Perform root cause analysis on application- and data related incidents.
Perform platform upgrades across all data processing components, including front-end, middle-tier, and back-end tiers.
Possession of DBA skills is a plus, including performing routine DBA tasks such as capacity management, troubleshooting, and performance tuning.
Research and provide input on design approaches, performance improvements, and base functionality enhancements for various procedures and applications.
Generate ideas to improve efficiency in software and application services offered to the business and/or generate revenue for the business.
Participation and membership in various technical fora for the purpose of increasing the collective knowledge base of the team

Qualifications

Bachelor’s degree in Computer Science, Applied Mathematics, Engineering, or any other technology related field
Advanced scripting skills in UNIX/LINUX
Advanced enterprise and opensource ETL knowledge in Informatica, SSIS, NIFI
Oracle certification in database administration or application development
Proficient in SQL for development, data analysis and manipulation
Programming skills such as Java, Python, Scala
Strong analytical and problem-solving skills
Experience with distributed big data applications such as Hadoop

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Engineer – IT Assets Management and Compliance at Safaricom PLC

Engineer – IT Assets Management and Compliance

Job Description

Responsible for managing the end-to-end lifecycle of technology assets, including inventory management, asset discovery, tooling, and compliance across IT hardware, software, licenses, cloud resources, and network infrastructure. The role supports Safaricom’s technology transformation strategy by improving visibility, governance, and tracking of technology assets through AI-enabled asset management practices.

Working closely with the Lead – Technology Assets Management and Compliance, the position contributes to strategic platform planning, automation, and innovation, leveraging AI-driven operational intelligence to enhance operational excellence while ensuring alignment with enterprise standards, regulatory requirements, and service quality objectives.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Design and implement automated workflows for the end-to-end lifecycle management of all technology assets—from procurement and deployment to retirement and secure disposal.
Cloud & Passive Asset Tracking: Lead initiatives to optimize resources in public cloud assets (AWS, Azure, GCP) and physical passive infrastructure (e.g., racks, servers, devices, calling, fixed network inventory) to ensure visibility into total IT spend.
Leverage AI-driven tools to identify and track discoverable (connected) and non-discoverable (passive) assets across hardware, software, cloud, and network ecosystems.
Collaborate with Cyber Security to proactively identify and remediate unpatched assets or unauthorized Shadow IT, eliminating potential vulnerabilities across the technology ecosystem
Develop technical controls to ensure 100% license compliance and audit readiness. Act as the primary technical point for software publisher audits and internal governance reviews.
Build strong collaborative relationships with cross-functional teams including Network, Cloud, Security, Applications, and Vendors.
Focus efforts and resources on high-impact technology assets management initiatives that improve assets lifecycle management proactive, scalability, and internal stakeholder relationships.
Drive continuous improvement through standardization, automation, and adoption of best practices across the technology ecosystem.
Linking asset management decisions to business value by reducing IT spend, avoiding compliance penalties, and ensuring investments are financially sustainable.
Support change management by guiding teams through platform upgrades, migrations, and new service rollouts.
Understanding of ISO/IEC 19770, ISO/IEC 27001, and ITIL frameworks to ensure asset practices meet compliance, audit, and governance standards while supporting enterprise risk management.
Work closely with vendors, service providers, and internal delivery teams to maximize value from strategic partnerships.
Support planning, execution, and governance of platform projects, ensuring delivery within scope, cost, quality, and timelines.

Qualifications

BSc/B-Tech in Computer Science, Electrical/Telecom Engineering, or related field.
Experience: Minimum 3 years in IT Asset Management, systems engineering, or IT operations in large-scale environments.
Experience with the following tools; ITAM/ITSM platforms (ServiceNow, Flexera, BMC Helix(Remedy), etc).
Managing diverse asset portfolios across compute, storage, and network devices (Dell, IBM, HP, Huawei, Cisco etc) and OS platforms (Windows/Linux).
Strong knowledge of ISO/IEC 27001, PCI-DSS, and ITIL frameworks for compliance, audit readiness, and risk mitigation.
Technical expertise in managing vendor contracts, OEM hardware/software portfolios, and cross-functional collaboration.
Strong knowledge of ISO/IEC 27001, PCI-DSS, and ITIL frameworks for compliance, audit readiness, and risk mitigation.
Proficiency in deploying AI-enabled ITAM tools for real-time tracking of connected and passive assets across hardware, software, and networks.
Certifications in any of the following or related training courses is an added advantage

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Platform Engineer – Container Platforms Planning at Safaricom PLC

Job Description

Reporting to the Manager – Container Platforms Planning, the role holder will provide expertise in planning and operations of the Container & Cloud platforms to support DevOps and Business projects by building robust data pipelines using ETL tools thus having releases through automated CI / CD processes.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.

All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
Agile practices and ways of working, including the use of tools such as Jira & Confluence
Sharing expertise with Squad members and working cross-functionally to advance the work of the Squad
Responsible for building, maintaining and supporting high-performance, fault-tolerant, scalable and distributed Platform as a Service systems.
Responsible for interfacing with application development teams to ensure applications fit within the infrastructure with scalability, reliability and security designed and implemented from the onset.
Work as a Squad Member in the domain of expertise, helping to advance the work and using the experience to maximize Squad performance
Responsible for establishing and improving team processes and workflows to maximize efficiency and productivity of people and systems.
Responsible for reviewing cloud technologies and defining digital transformation models and roadmaps.
Lead in automation of infrastructure at massive scale to support scaling of digital services.
Professional experience in building robust data pipelines using ETL tools
Ensure container management platforms perform within or exceed KPIs, ensure ability of the system to support specific forms of traffic, and to support end user experience. The same should be tracked using SLAs.
Resolve faults on all systems deployed for containers and container management platforms.
Escalate to supplier if needed and follow up until resolution
Quick Turnaround time to resolve emerging threats / issues
Develop & utilize new products & service acceptance criteria. Active participation in the section to enable team meet sectional and departmental Goals and objectives.
Operate within approved CAPEX & OPEX expenditure for the section to meet sectional objectives.

Qualifications

BSc Degree in computer science, IT or engineering.
3+ years’ experience working with RedHat OpenShift Infrastructure design, deployment and operational support
Extensive knowledge of Linux Containers (Docker), Kubernetes, and deployment of containerized applications/microservices architectures
Experience with Container/PaaS orchestration/management platforms such as Kubernetes, OpenShift, CloudFoundry.
Extensive knowledge of enterprise Linux Server Operating Systems such as RHEL/ CentOS, Ubuntu.
Experience with Configuration Management eg Chef, Ansible, Terraform.
Deep conceptual and applied understanding of DevOps concepts, tools, and practices
Hands-on experience with CI/CD tools such as Git, Jenkins, Nexus, Tekton or comparable substitutes
Good understanding of build tools, CI/CD, Devops and Agile principles.
Cloud knowledge and integration models.

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Engineer – Infrastructure SRE at Safaricom PLC

Engineer – Infrastructure SRE

Job Description

Reporting to the Manager – Infrastructure SRE, the role holder will be responsible for building, automating, operating, and continuously improving on-premises, hybrid, and multi-cloud infrastructure platforms using Site Reliability Engineering (SRE) and automation-first principles. The role ensures the availability, performance, scalability, and resilience of critical systems through engineering, automation, and data-driven reliability practices.

Working closely with the Manager – Infrastructure SRE and platform teams, the role focuses on eliminating manual operational toil, improving system reliability, and embedding automation-first and reliability-by-design principles across on-premises, hybrid, and multi-cloud environments (AWS, Azure, GCP, OCI).

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
Implement and support SLIs, SLOs, and error budgets for assigned platforms and services.
Monitor platform health, availability, latency, and error rates and participate in on-call rotations, incident response, and major incident recovery.
Design and implement end-to-end infrastructure automation across on-premise data centers, private cloud, and public cloud environments. premise data centers, private cloud, and public cloud environments. premise data centers, private cloud, and public cloud environments.
Build and maintain Infrastructure as Code (IaC) using Terraform, Ansible, and Helm. Automate infrastructure provisioning, scaling, patching, recovery, and decommissioning.
Develop scripts and tooling (Bash, Python, PowerShell) to reduce manual operational tasks and contribute to self-healing and auto-remediation workflows.
Engineer and operate on-premise infrastructure including virtualization, compute, storage, backup, and network platforms. Premise infrastructure premise infrastructure
Engineer and operate hybrid cloud environments, ensuring seamless integration between data centers and public cloud platforms.
Engineer and operate infrastructure across AWS, Azure, GCP, and OCI under defined enterprise standards.
Engineer and operate infrastructure across AWS, Azure, GCP, and hybrid platforms.
Support Kubernetes platforms (EKS/AKS/GKE/OpenShift), including upgrades, scaling, and reliability tuning.
Support DevSecOps practices by integrating security checks into pipelines.
Assist with DR/BCP testing, backup validation, and recovery procedures.

Qualifications

Bachelor’s degree in computer science, Information Technology, Engineering, or a related technical field.
Proven hands-on experience supporting production infrastructure and cloud platforms.
Strong automation mindset with demonstrated reduction of manual operational tasks.
Experience working within ITIL / DevOps / SRE operating models.
Preferred Certifications (Added Advantage)
Cloud Associate or Professional certifications (AWS, Azure, or GCP).
Kubernetes certifications (CKA / CKAD).
Linux certifications (RHCSA / RHCE).
DevOps or SRE-related certifications.

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Support Engineer – Financial Services IT at Safaricom PLC

Job Description

Reporting to the Engineering Lead – Financial Services IT, the position holder will be responsible for improving existing solutions, providing technical support, troubleshooting, and monitoring financial solutions applications to ensure 99.999% availability of the system.
Technical support duties include but not limited to architecture reviews and optimization, incident handling, detailed root cause analysis, problem management, configuration management, automation of routine tasks, documentation, and operational acceptance compliance.

Responsibilities

Ensure data and/or application availability of the assigned systems and applications.
Participate in design, testing and implementation of new products, services, functionalities, or upgrades
Provide support for financial solutions which includes MPESA and integrations
Perform Systems and Applications Monitoring
Maintain knowledge base by documenting technical knowledge
Collaborate with team members to improve the tools, systems, and procedures
Participate and provide input to the M-PESA roadmap to ensure timely delivery of relevant products to Safaricom Customers.
Work with the external and internal technical teams to ensure efficient resolution of all system issues
Implement DevOps technologies and processes, e.g: containerization
Liaise with all stakeholders to ensure new functionality, processes and systems are fully understood
Transfer system knowledge to internal customers on new features and support processes
Prepare and publish accurate and timely system performance reports
Perform regular service improvements that align with 99.999% availability
Diagnose and troubleshoot technical issues on the assigned systems and apply a work around or a permanent solution to resolve ensuring the MTTR is met
Properly escalate unresolved issues to appropriate internal or external teams and follow up to ensure they are satisfactorily closed
Provide prompt and accurate feedback to stakeholders on assigned tasks
Ensure all issues are logged in the service management tool and are properly prioritized and also accurately log resolution details in the ticket

Qualifications

A bachelor’s degree in information technology, Computer Science, Engineering or relevant field as a minimum
2 years of work experience as an engineer in a telecommunications or financial services environment
Expertise system monitoring and alerting strategies and can draw on their experience to drive improvements in system monitoring with automation, third party tools and frameworks
Working knowledge of databases and SQL
Excellent problem-solving and communication skills
Software development skills in Java, python, Angular JS etc
Knowledge in ITIL Service Operations processes and Agile methodology. Certification in Scrum fundamentals is an added advantage.
Working knowledge in dev ops and dev ops tools like Github
Knowledge in mobile money systems, integrations or financial systems
Must be able to work without supervision & meet tight deadlines/schedules

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Engineer – Backend Microservices at Safaricom PLC

Job Description

Reporting to the Development Lead Fintech – Financial Services IT, the role holder responsibilities will include financial services system development, support, capacity planning and technology evolution to attain a service availability of 99.999%.

Responsibilities

Develop microservices using Java/Spring, Apache Camel, Django, Flask, and Go.
Build front-end applications with HTML, CSS, TypeScript, JavaScript, and frameworks such as AngularJS, React, Next.js, Nuxt.js, and Vue.js.
Perform full-stack development including microservices and micro-frontend architectures.
Design, plan, and implement new financial software solutions based on approved solution designs.
Conduct software testing (functional and non-functional) including monitoring, performance, and security testing using TDD and automation.
Maintain and optimize systems through troubleshooting, debugging, upgrades, documentation, and system improvements.
Manage development lifecycle processes including code reviews, release and change management, CI/CD automation, and Agile/Scrum delivery using tools like Jira and Confluence.
Support platform reliability and evolution through infrastructure evaluation, capacity planning, system integration, and initiatives to achieve high availability (up to 99.999%) and improved delivery quality.

Qualifications

Degree in one of the following: Computer Science, Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development
2 years of work experience as an engineer in Financial Technology or a telecommunications environment.
Knowledge and experience on coding languages (e.g., Java, Python, JavaScript, html, css, type script) and frameworks/systems (e.g., Spring framework, AngularJS, React, Git, Apache camel, Node Js and GraphQL.)
Experience and Strong understanding of both JSON and SOAP
Experience in securing APIs using JWT, Oauth2, SAML, Spring security etc.
Knowledge in Agile methodology. Certification in Scrum fundamentals is an added advantage.
Knowledge in DevSecOps, CI/CD and version control (Git)
Good understanding of writing unit tests.
Experience working with relational and non-relational databases i.e., Oracle, MySQL, Mongo DB, Cassandra
Experience in mobile money systems.
Knowledge in cloud technologies (AWS, Microsoft Azure, Huawei or GCP).
Knowledge in container orchestration technologies (Kubernetes, openshift container platform etc.)

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Engineer – Revenue Management (Convergent Charging System and Billing) at Safaricom PLC

Job Description

Reporting to the Enterprise Billing Solutions Lead – Revenue Management, the position holder will work within the Revenue Management product development team to design, configure, deploy and support enterprise products and services.

The successful candidate will be responsible for ensuring quality through proper configurations, executing user acceptance testing, and recommending improvements to enhance customer experience and journey. They will also perform operational support activities for the platform and customer requirements.

Responsibilities

Participating in the product development lifecycle to achieve faster timetomarket.
Translating business and customer requirements into technology specifications that meet current and future needs.
Designing, configuring, and deploying enterprise-grade products and services, including bespoke and complex solutions for corporate clients.
Conducting platform operation and maintenance activities.
Researching, reviewing, and recommending emerging technologies and innovative customer solutions, and collaborating with stakeholders for technology adoption.
Supporting quality assurance by executing unit tests, system integration tests (SITs), and user acceptance tests (UATs) for new products and services.
Ensuring quality and accuracy while addressing all customerrelated issues.
Demonstrating a deep understanding of customer operations.
Collaborating effectively with team members, enterprise commercial teams, and other technical squads.
Automating and digitizing processes to improve efficiency.

Qualifications

A degree in IT, Computer Science, Telecommunications, Electrical Engineering or a related field.
At least 3 years of relevant working experience.
Strong skills in Linux/Unix skills and database, including MySQL and PostgreSQL.
Software development skills in Java or Python.
A team player with strong organizational and attention to detail.
Experience with Huawei Convergent Billing System (CBS) is an added advantage.
Experience in designing, configuring, and deploying enterprise products and services will be an added advantage.
Knowledge of GSM technologies.
Knowledge of Artificial Intelligence, Robotic Process Automation (RPA), and Cloud technologies is an added advantage.
Skills in system analysis and design are an added advantage.

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Engineer – CCS & Billing SRE Engineer at Safaricom

Job Description

Reporting to the Tech Lead – CCS & Billing SRE, the position holder will support billing Products & Services offered to Safaricom customers to deliver high-quality service within the set KPIs. Billing Products & Services comprise all billing services, including, but not limited to, Billing platforms, Mediation and the Pretups systems.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Provide technical leadership by driving excellence in operations support for all Enterprise Integration, BPM & associated services.
Ensure due diligence is performed for all Enterprise Integration & BPM solutions including but not limited to health checks, performance review and daily maintenance tasks by building automated monitoring for all defined Operational KPIs e.g., Availability, Reliability (SLA, MTTD, MTTR & MTBF), Quality, Resource capacity utilization.
Actively participate and contribute to the definition and execution of best-in-class Enterprise Integration architecture and technical evolution roadmap that aligns with enterprise architecture, cyber security and data privacy guidelines.
Coordinate releases of new products and services into production, ensure alignment of all stakeholders, review runbooks and change work instructions to ensure deployment as per plan while achieving non-functional and operational requirements.
Lead in identification of technical debt and services re-design to fix recurring production issues.
Planning, coordinating execution and documenting the business continuity all the services in the domain to ensure disaster recovery readiness is achieved.
Continuously evaluate the performance of the systems in the domain, review configurations and monitoring to ensure policy and technical compliance, recommend improvements and track closure.
Engaging stakeholders across different business units on continuous service improvement initiatives within the domain, track, update on progress to closure manage any impediments.
Maintain reports on team performance, vendor performance and system performance as well as review departmental and divisional reports especially around availability, capacity, and service management, pick out any actions that require attention and prioritize for resolution.
Undertake supplier engagement to ensure delivery and 3rd line support objectives are met.
People Management: Undertake regular one on ones, performance reviews, mentorship and ensure proper resource scheduling of team members to ensure optimal performance.
Lead the team in research in new ways of operating Enterprise Integration solutions, identify opportunities for automation and spearhead the adoption of machine learning and AIOps

Qualifications

BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
5 years’ experience, 2 years of which leading a team of Engineers in a busy IT environment.
Proficiency in networking protocols – TCP/IP, professional certification e.g. CCNA/CCNP or equivalent is preferred.
Software Engineering methodologies including Agile-oriented development.
Proficiency in networking protocols – TCP/IP, DNS and load balancing.
Working knowledge in Unix systems and Databases – Oracle, MySQL.
Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
Strong experience in programming/scripting language(s) – Python, Perl, Shell, java or equivalent.
3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred.
Experience with container and scheduling technologies (Docker, Kubernetes) and microservices architecture.

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IT Solutions Architect at Safaricom PLC

Job Description

The position holder will be the liaison between business system users and the technical team in as far as building automated business solutions is concerned. The role holder will also be responsible for gathering, detailing, and documenting business requirements into solution designs for business users and technical developers. Propose ways in which the existing processes and systems can be used or changed to meet new business requirements as well as identify internal systems integrations needed to meet business requirements. They must have significant business knowledge and have one or more areas of technical expertise in software development, solution architecture and/or enterprise architecture. They are viewed as a solution expert and provide knowledge/counsel to software engineers.

Responsibilities

Carry out full business requirements discovery that includes interviewing relevant stakeholders and end users i.e., requirements elicitation.
Collect, classify, analyze, and document business requirements as per set standards.
Ensure sensible consensus is reached for all requirements/specifications and help business, IT, and test leads to have the same mutual understanding thereof.
Create detailed solution designs to meet business requirements by exploiting the functionality available in IT systems already in Safaricom, or by filling missing gaps with appropriate new systems, in accordance with enterprise architecture.
Lead a project team composed of designers and developers to drive the business needs and expectations by ensuring business intent is understood and delivered by IT.
Ensure best practices are adhered to such as reusability, monitoring, performance, security etc.
Collaboratively oversee the development of solutions as per agreed architecture, evolving them throughout the delivery in the face of changing requirements and feedback from the team.
Collaboratively develop test-driven business requirements and functional specifications with business, technical, and testing team members.
Participate in technical/functional evaluation of bids for new systems.
Liaise with other sections/departments in the delivery of services and projects as well as maintain good working relations between the Squad & Tribe team and all stakeholders.
Provide support to the Business Unit by assisting in the development/reviewing/translating of User Requirement Specifications into a baseline BRD (Business Requirements Document) and building design documents.
Promote proper release planning, guaranteeing adherence to business needs, change management governance and priorities.
Follow a prioritization process that is transparent and understandable for all parties involved.
Participate in innovation to improve delivered products and services and to explore new technologies and their applications to the enterprise space.

Qualifications

Bachelor’s degree in computer science, IT, or related fields.
Desirable: at least 4 years’ professional experience, in fields such as software development, solution architecture, cloud architecture or related fields.
A “hands-on software architect” capable of sharing software development experience with the rest of the team, which in turn helps them better understand how the architecture is viewed from a development perspective.
Expert-level development in at least 1 language such as Java, Python, NodeJs, GO or .NET.
Mastery of at least one Web Framework and for their language of choice
Deep knowledge and use of fundamental database concepts
Ability to run user requirement workshops and capture complex business requirements across multiple domains.
Strong business acumen and leadership mindset with ability to communicate and influence others.
Has analytical skills to picture an end-to-end solution derived from a design document
Ability to drive initiatives without any formal authority in an ambiguous environment
Exposure to multiple, diverse technologies and processing environment
Certification in TOGAF and/or Public Clouds will be an added advantage.
Prior experience in Agile ways of working will be an added advantage

How to Apply

If you feel that you are up to the challenge and possess the necessary qualifications and experience, kindly proceed to update your candidate profile on the recruitment portal and then click on the apply button. Remember to attach your resume.

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Manager – Government Relations at Safaricom PLC

Manager – Government Relations

Job Description

Reporting to the Senior Manager –Government Relations, the role holder will be responsible for developing and maintaining relationships with national and county government officials and key stakeholders. The individual will monitor legislative developments and advocate for the company’s interests with a view to ensuring that the company’s strategic objectives are represented.

Responsibilities

Develop and execute day-to-day engagement with relevant officials in National and County offices, statutory organizations, Commissions, Authorities and any other organizations holding administrative authority which affect Safaricom’s operations.
Represent Safaricom at government (national and county) meetings, legislative hearings, and industry forums.
Build and sustain a network of beneficial contacts within national, county, government agencies and industry stakeholders.
Monitor, track, and analyze pending legislation and regulations that could impact company operations.
Identify potential political or regulatory risks and develop proactive strategies to address them.
Draft briefing papers and policy positions.
Ensure compliance with National and County legislation and manage ad hoc dispute resolution with the above organizations.
Implement on ad hoc and day to day basis, Safaricom’s engagement policy with National Authorities and Commissions mandated to administrate areas which affect Safaricom’s operations such as KCAA, NEMA, KBC, National Land Commissions and others.
Execute Safaricom’s lobbying plan on ad hoc and day to day to ensure that Safaricom is aware and well positioned in legislation at National and County levels.
Prepare detailed implementation reports providing status and levels of attainment of defined objectives.
Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Core competencies, knowledge and experience:
Business Competencies:
Working with Others

Consciously takes steps to make the most of every conversation/ interaction.
Identifies people’s needs, interests and motives to be able to influence the decisions they make.
Communicates simply to excite and engage people.
Pro-actively adapts own style and approach to build rapport, and work with others more effectively.
Builds and maintains strong relationships and networks.

Operational Excellence

Targets effort and resources on high-value, high impact activity.
Focuses on achieving maximum performance and driving continuous improvement.
Thinks about processes and problems cross-functionally and end-to-end.
Uses knowledge of products, technology, process, systems and policy to solve problems.

Creativity and Innovation

Finds creative ways to exploit opportunities and solve problems.
Takes risks and pushes what is possible.
Experiments with unorthodox approaches.

Business Know how

Uses data and research to make decisions that are competitively and financially robust.
Balances current and future needs.
Thinks and acts like an owner of the business.
Acts in line with legal, regulatory, professional and ethical standards.

Working with Change

Responds flexibly to changing situations.
Manages the business and people aspects of change to drive performance.

Project and Programme Management

Defines scope and deliverables in terms of time, cost, quality and business benefit.
Schedules activity and identifies resource needs, dependencies and synergies.
Evaluates progress, mitigates risks and addresses issues.

Functional Competencies:
Intergrated Communications

Creates powerful integrated communications delivered through an effective mix of channels that promotes Safaricom’s initiatives products and services, and safeguards our reputation.
Uses processes, systems and practice to maximise stakeholder value, loyalty and advocacy.

Negotiation

Responds positively and professionally to objections, and addresses the Stakeholder’s needs to successfully close a matter.
Uses a range of techniques and approaches to make agreements that add value for Safaricom and our stakeholders.
Understands stakeholders’ commercial drivers and leverages them in negotiations.
Applies commercial acumen to maintain a healthy profit margin & stakeholder value.

Risk Management

Identifies and mitigates operational, financial and business risks in critical processes and projects.
Balances risk and benefits within appropriate control frameworks.
Ensures plans and controls are in place to protect value and meet legal & regulatory requirements.

Qualifications

Bachelor’s degree in political science/ law/.
Post Graduate Qualifications will be an advantage.
At least 4 years’ working experience in a relationship management role in government or a corporate entity.

How to Apply.

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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Legal Counsel, Technology and Corporate Centres at Safaricom PLC

Job Description

Reporting to the Senior Legal Counsel, Technology and Corporate Centers, the role holder will provide skilled and professional legal services with a focus on the drafting, review and completion of Technology and Corporate Centers contracts, as well as offering legal advisory support on matters affecting these functions.

In addition, the role holder will manage designated legal processes in line with the Legal Services Charter, support litigation matters arising within the Technology & Corporate Centers portfolio, and ensure compliance with company wide governance, safety and statutory obligations.

Responsibilities

Compliance & Safety

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Contracting & Legal Advisory

Draft, review and negotiate contracts in line with the Legal Services Charter, departmental SLAs and ISO standards.
Provide legal advisory support during technology procurement, corporate sourcing processes, and vendor negotiations.
Provide legal interpretations on statutory requirements affecting Technology & Corporate Centers.
Provide legal advisory support to cross functional teams where projects intersect with Consumer, Enterprise and Financial Services business units.
Support departmental risk management initiatives, including legal risk identification and mitigation strategies.

Property, Site Acquisition & Documentation

Implement established processes for site acquisition and lease completion.
Prepare and review legal documents for properties, retail shops, office spaces, parking spaces and transmission sites.
Verify, negotiate and complete documentation and update Oracle EPM records for all property matters.
Monitor, track and manage renewals, variations and/or surrender of leases and tenancy agreements.
Flag statutory and regulatory requirements affecting site acquisition and property operations (land laws, NEMA, KCAA, county legislation).
Support training and awareness sessions for internal teams on applicable legislative changes.

Legislative Monitoring & Regulatory Support

Maintain compliance registers for technology licenses, ICT certifications and related governance obligations.
Monitor ICT and corporate legislative developments and prepare impact briefs for the Senior Legal Counsel.

Stakeholder Management & Cross functional Collaboration

Partner with Technology, Corporate Functions, Supply Chain, Risk, Data Privacy, Cybersecurity and other teams to ensure legal support is aligned to business priorities.
Represent the Legal Department in tender evaluation committees as required.
Engage with statutory bodies (NEMA, KCAA, County Governments) through advisory channels where necessary.

Reporting & Administrative Responsibilities

Prepare weekly and monthly KPI reports for the section.
Prepare monthly Oracle EPM reports capturing status of all KPIs.
Maintain detailed contract inventories in liaison with Supply Chain and ensure periodic reconciliation to maintain accuracy.

External counsels Management

Undertake management and performance evaluation of the law firms on the company’s panel for Technology & Corporate Centers.
Manage and monitor legal fees relating to property and litigation matters to ensure alignment with approved rates.

Deputization

Deputize for the Senior Legal Counsel – Technology & Corporate Centers as required, ensuring continuity of services.

CORE COMPETENCIES, KNOWLEDGE AND QUALIFICATIONS

Core competencies

Customer focus and ability to deliver simple, clear and timely legal advice.
Collaboration and ability to work across functions with diverse stakeholders.
Strong communication and interpersonal skills.
Digital-first mindset with an appreciation for technology‑driven processes.
Innovation and problem solving, with the ability to anticipate issues.
High integrity, professional ethics and accountability.

Functional competencies

Strong contract drafting, review and negotiation capability.
Understanding of ICT legal domains (data protection, cybersecurity, cloud, software licensing).
Knowledge of procurement law, public policy and regulatory frameworks.
Strong legal research and statutory interpretation skills.
Ability to manage multiple matters in a fast-paced technology environment.
Basic project and process management.

Qualifications

Minimum 3–5 years legal knowledge and progressive experience in commercial and technology legislation within Telecommunications, Technology, or corporate sectors.
Proven track record in negotiating complex technology and corporate functions’ agreements and managing related disputes.
Bachelor of Laws (LL.B) from a reputable Commonwealth University.
Completion of the Kenya School of Law Diploma and admission as an Advocate of the High Court of Kenya.
Member in good standing of the Law Society of Kenya (LSK) and compliant with all professional requirements.

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M-Pesa Africa: Manager HR Reporting, Insights & Decision support (Re-advertised) at Safaricom PLC

Role purpose:

The Manager: HR Reporting, Insights & Decision Support will serve as a strategic partner to the HR Director and HR leadership team. This role is accountable for delivering advanced HR analytics, generating actionable insights, and enabling evidence-based decisions. Additionally, the role will be responsible for coordinating strategic initiatives, managing governance processes, and driving monthly budgeting and forecasting sessions. The incumbent will ensure operational excellence and alignment with organizational priorities.

Responsibilities

HR Reporting & Analytics

Lead the design, delivery and maintain HR dashboards, reports, data visualization, and analytics to support strategic decision-making aligned to Employee Experience principles.
Conduct advanced trend analysis to identify risks, opportunities, and workforce insights (across HR, Business or Functional Leaders) that will aid in decision making; highlight risks and actionable data to make recommendations for process changes and action plans.
Ensure timely and accurate month-end HR reporting and ad hoc analysis and reporting.
Support internal and external survey activities.
Design and develop HR KPI reporting tools linked to business strategy.
Lead detailed analysis of the impact, efficiency & effectiveness of major HR activities as measured by key performance indicators.
Contribute to HR budgeting cycles through data-driven workforce cost.

Decision Support

Partner with the HR Director and Leadership team to coordinate HR strategic priorities, forums and leadership decision making.
Drive monthly budgeting and forecasting and variance review sessions, ensuring alignment with financial targets.
Track HR strategic initiative progress and prepare high quality executive reports and presentations.
Coordinate leadership meetings and ensure timely follow-up on action items.
Provide scenario planning, risk identification, and business case support to leadership.

Workforce and Headcount Management

Develop and maintain workforce plans, headcount dashboards and forecasting tools.
Support in scoping, sourcing, implementation of a workforce management system in partnership with Technology teams.
Advise HR and line leaders on optimal staffing models, productivity measures, and organisational cost structures.
Maintain a comprehensive, accurate and up to date staff and headcount database/dashboard.
Monitor and report on all employee and contractor movements and role changes across the organization.

Other HR initiatives

Support roll-out and implementation of MPA with employee engagement programs and Health Wellness & Safety (HSW) programs.
Maintain up-to-date HR policies, ensuring alignment with relevant stakeholders.
Lead or support special projects that enhance HR operational excellence and strategic impact.

Qualifications
Core competencies, knowledge and experience:

Strong analytical and financial acumen with ability to interpret complex data.
Excellent organizational and project management skills.
Ability to manage multiple priorities and work under pressure.
Strong stakeholder management and communication skills.
Experience in budgeting, forecasting, and governance processes.

Must have technical / professional qualifications:

Degree in HR, Business Administration, Finance, Data Analytics or related field.
Advanced MS Office skills (Excel, PowerPoint) and experience with dash visualization tools (e.g., Qlik Sense).
5–7 years’ experience in HR analytics and/or business management roles.
Prior experience in financial planning and project coordination preferred.
Exposure to workforce modelling, organizational design principles, and people metrics.
Experience in budgeting, forecasting, governance, and project delivery.
Experience in a large corporate environment performing moderately complex to very complex employee analysis and research, using qualitative and quantitative measurement and data collection design principles in HR, Finance or Marketing.
Prior project leadership experience is a strong preference.

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Business Partnerships Lead at Safaricom PLC

Job Description

The Fixed Business Organization drives broadband growth, protects revenue, and owns the fixed-product roadmap end-to-end. It is tasked with shaping, pricing, and optimizing FTTx, Fixed Wireless Access (4G and 5G), MPLS, Dedicated Internet Access (DIA) and Enterprise Solutions while partnering with network, finance, and sales to convert capacity into revenue, elevate customer experience, and drive retention

What we’re looking for

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Reporting to the Director Fixed Business, the role holder is responsible for identifying, developing, executing and managing strategic Fixed Data services partnership opportunities that drive growth, innovation, and market expansion. This role is critical in building robust partner ecosystems across Fixed platforms, Property Managers, Budget Ecosystem & ISP providers, and regulatory bodies. The role will work with internal and external partners to co-create/develop/sustain new and existing commercially viable products, platforms, and business models that will scale Safaricom’s Fixed Data products and propositions. In addition, the role will propose, structure and execute strategic partnership initiatives, joint operations, and joint ventures

Responsibilities
Key accountabilities and decision ownership:
Strategic Partnership Development:

Collaborate with commercial leads and stakeholders across Safaricom on the design and development of business and product strategies; translate business and product strategies into partner strategies and identify partnerships that lead to business growth and accelerated delivery of mission and product/value proposition roadmaps.
Identify, evaluate, and prioritize specific opportunities in support of the broader partnership strategy including developing the business case for a partnership (strategic rationales and economics), creatively structuring and negotiating partnership terms. Communicate with all stakeholders at all stages of the partnership process to secure buy-in and approvals.
Monitor partnership performance and track efficacy relative to expectations post-close. Maintain ongoing relationship with partners to ensure compliance and commitments are fulfilled.
Maintain a network of relationships across the industry with partners, potential partners, competitors, investors, thought leaders, etc. Leverage relationships in opportunity identification and execution. Plan and facilitate conversations with existing and potential partners to understand mutual opportunities, their requirements, painpoints and ways to address these with relevant product offerings.
Develop and maintain a Partner pipeline. Success will be measured based on your ability to turn good ideas into successful businesses and to drive significant revenue impact through effective joint co-creation and GTM/co-selling.
Knowledgeable on competitive and market dynamics, product trends, ISP’s (local, regional and global) and network trends (e.g. 5G backhauling) including how they can be applied in Kenya, Africa and globally.
Identify key constraints and innovative opportunities for business development, diversification, and growth
Lead negotiations and structure partnership agreements that deliver mutual value.
Scout emerging fixed data trends and startups for collaboration opportunities.
Represent the company in industry forums, accelerators, and innovation hubs.
Support M&A and investment opportunities related to strategic partnerships.
Uphold the Safaricom code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of work. All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Stakeholder and Team Management:

Maintain strong relationships with key stakeholders across the Safaricom Fixed Data and Partner ecosystem.
Collaborate with other clusters, tribes, CoEs, teams, and departments to foster a holistic and integrated approach to Safaricom’s products, value propositions and engagements.
Role model inclusivity & builds trust for a psychologically safe environment for everyone to be their best.
Promote knowledge sharing and continuous learning within the team.
Support functional leaders in creating and sustaining a cultural environment for the function shaped by the Safaricom leadership standards.

Qualifications

Must have technical / professional qualifications:
At least six (6) years’ knowledge and experience in partner management, business development or business channel development of which three (3) should have preferably in building partnerships that deliver outcomes with Fixed Data and Local/Regional Systems Integrators or related sectors.
Proven experience in Fixed Connectivity and Large-scale customer models
Strong track record of closing high-impact deals and managing partner ecosystems.
Bachelor’s degree in the relevant field along with commercial qualifications, or equivalent qualification(s) from a recognized institution of higher learning.
MBA or relevant Master’s degree is an added advantage.
Strong understanding of digital platforms and Fixed Internet solutions systems, and operational processes.
Deep knowledge of the Fixed Internet industry regulations, compliance requirements, and best practices
Superior business understanding, with the ability to leverage technology to solve business and technical issues.
Possess high professional and ethical standards.
Be a strategic thinker with an analytical mind.

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Record to Report Intercompany Analyst at Safaricom PLC

Job Description

Reporting to the Record to Report Team Lead, the Intercompany Analyst is a key member of the finance shared services team responsible for managing intercompany accounting activities across multiple entities and jurisdictions within a global organization. This role requires a deep understanding of international accounting principles, intercompany transactions, and consolidation processes to ensure accurate financial reporting and compliance with regulatory requirements.

Responsibilities

Intercompany Reconciliation

Lead the reconciliation process for intercompany balances among entities located in different countries, ensuring alignment with transfer pricing agreements and compliance with local regulations.
Regularly share AP and AR intercompany statements with the counter affiliates and follow up on missing information or request from other affiliates.
Review Intercompany mismatches and ensure no mismatch amongst the intercompany affiliates.

Transaction Processing

Oversee the recording and processing of complex intercompany transactions, including intercompany loans, royalties, transfers of goods and services, and intercompany billing, while adhering to accounting standards and company policies.
Raise all recharge invoices and share with affiliates before IC cut-off date
Perform the receiving, requesting, and posting of all Intercompany AP invoices
Ensure all monthly checklists are performed and adhered to including month end closing and internal control procedures
Processing of intercompany payment entries through the FSS treasury team
Process intercompany payments in co-ordination with the FSS B payment team
Follow up on Intercompany debtors for invoice settlements

Consolidation Support

Assist in the consolidation of financial statements by providing accurate intercompany elimination entries and ensuring consistency and accuracy across reporting entities.

Transfer Pricing Compliance

Collaborate with transfer pricing specialists to ensure intercompany transactions are conducted at arm’s length and in accordance with transfer pricing policies and regulations.

Documentation and Compliance

Maintain comprehensive documentation of intercompany agreements, policies, and transactions to support internal controls and compliance with tax laws and regulations in various jurisdictions.
Work with appropriate accounting contact persons for intercompany affiliates to ensure completeness of information related to intercompany transactions.

Process Optimization

Identify opportunities to streamline intercompany accounting processes, enhance efficiency, and mitigate risks through automation, standardization, and best practices.

Cross-functional Collaboration

Work closely with finance, tax, legal, and operational teams globally to address intercompany issues, resolve discrepancies, and support business initiatives and transactions.

Audit Support

Prepare schedules, reports, and documentation for internal and external audits related to intercompany transactions, ensuring timely completion and compliance with audit requirements.

Health & Safety

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work
All employees have a responsibility to adhere to safety, health, and wellbeing policies.

Qualifications

5+ years of progressive experience in accounting, with a focus on intercompany accounting and global operations.
Strong understanding of international accounting standards (e.g., IFRS) and transfer pricing principles.
Experience with consolidation software (e.g., Hyperion) and ERP systems (e.g., Oracle).
Excellent analytical skills and attention to detail, with the ability to analyze complex financial data and identify trends, variances, and discrepancies.
Effective communication and collaboration skills, with the ability to interact with stakeholders at all levels of the organization across different cultures and time zones.
Proven ability to manage multiple priorities and meet deadlines in a dynamic, fast-paced environment.
Strong problem-solving skills and a proactive approach to identifying and resolving issues.

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Safaricom Internship Program 2026/27 – Now Open

Safaricom Internship Program

Nairobi, Kenya

Job Description

At Safaricom, we don’t just adapt to the future — we create it. If you’re ready to solve real problems, build products used by millions, and grow in an environment that moves as fast as technology itself, this is your moment. We’re inviting bold, curious, and driven young talent to join our 2026/27 Annual Internship Program across HR, Legal, Finance, Supply Chain, Marketing, Audit, PR & Communications, Enterprise Risk, Cyber Security, and Technology — an opportunity to learn, contribute, and shape what’s next from day one

Responsibilities

Our Internship Program runs on a structured cycle — July to September, October to December, and January to March for ongoing students, and April to October or November to March for fresh graduates or those awaiting graduation — with one call for applications this financial year, giving you the flexibility to plan for the intake period that best aligns with your academic and career timeline.

What You’ll Experience:

Work on real-world projects that drive change.
Learn from industry leaders in a fast-evolving, innovative environment.
Sharpen your skills and discover your strengths.
Build a network that will set you up for your career journey.

Program Options:

3-Month Industrial Attachment – For ongoing students. Intakes: April, July, October & January.
6-Month Internship – For recent graduates (within 12 months) or those awaiting graduation. Intakes: April & October.
Pupillage – For Kenya School of Law students. Intakes: April & October.

Qualifications

Who We’re Looking For:

To be eligible for the Safaricom Annual Internship Program 2026/27, applicants must meet the following criteria:

Be a current undergraduate university student in their 3rd, 4th, or 5th year of study (Bachelor’s degree program).
Be awaiting graduation or have graduated with a bachelor’s degree within the last 12 months.
Be available on a full-time basis during the selected intake period.
Apply for only one intake per calendar year.
Commit to the full program duration (3 or 6 months, non-extendable).
Passionate, curious, and ready to learn by doing.

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Project Manager at Safaricom PLC

Job Description

Reporting to the Program Manager, the position holder will coordinate and manage the delivery of Complex Information, Communications and Technology solutions for Safaricom projects. This role will be responsible for kick off, execution, control and closure of projects

Responsibilities

To develop a formal and comprehensive project plan by integrating and documenting project deliverables, acceptance criteria, processes, procedures, risks, and tasks to facilitate project execution, controlling, and closing processes;
To utilize tools and metrics to track and improve project performance – MS Project, Share point, Project Initiation Documents (Statement of works, Governance Structure, Communication plan, Risk Management Plan;
To enforce quality gates during the implementation of projects. This will involve stakeholder engagement and communication management tool through the project life cycle until closure;
To implement the project plan by ensuring the execution of project activities and tasks to produce project deliverables;
To manage and escalate risks and issues appropriately through the project life cycle;
To implement changes to triple constraints in line with the defined change management process;
To ensure timely CAPEX Utilization & Receipting for all assigned projects.
To prepare and disseminate project reports and updates, governance meeting presentations in a timely manner;
To contribute to the project management knowledge base by sharing lessons learned, best practices, research, appropriately in order to improve the quality of project management services, build the capabilities of colleagues, and advance the profession;
To facilitate cooperation within our teams and with stakeholders in order to realize shared goals by encouraging collaborative problem solving, open communication, and teamwork;
To supervise and motivate project resources on projects.
Zero Harm Safety

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Qualifications

Degree in ICT/Business Related field
Certificate in project planning/project management expertise or PRINCE 2 or PMP or Agile
Experience as a project team member in a large project preferably an IT project
Demonstrate strong knowledge and background of Waterfall and Agile concepts in project delivery
Ability to motivate teams to achieve business outcome

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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Engineer – Regional Network Optimization at Safaricom PLC

Job Description

Reporting to the Team Manager – Network Optimization Rift the role holder will be responsible for ensuring the smart optimization of radio network performance to ensure superior customer experience, network efficiency, and alignment with business goals. This role involves utilizing technical excellence, cluster optimization, and cross-functional collaboration with commercial teams and telecoms OEMs to achieve Network key performance indicators (KPIs) and business objectives. The ideal candidate will possess strong technical expertise, innovative mindset, and a mission-focused approach to deliver best-in-class network performance.

The role holder will rely extensively on data and insights—leveraging SoC Insights, smart coverage planning tools, OSS KPIs, digital twins, crowdsourced data, commercial performance metrics, GIS, and forecasting tools—to identify priorities and drive growth

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
Plan, implement, and optimize radio network parameters to ensure optimal performance and capacity.
Conduct deep dive analysis of network performance metrics (e.g., RSRP, RSRQ, SINR, throughput, drop rates, handover success rates) to identify and resolve issues.
Drive assigned cluster optimization efforts to improve network quality and customer experience in targeted areas.
Implement advanced optimization techniques, including antenna tilting, power adjustments, and frequency planning.
Monitor and analyse network performance trends to proactively address potential issues before they impact customers.
Work closely with commercial teams to align network optimization efforts with business objectives, such as revenue growth, customer retention, and market expansion.
Provide technical insights and recommendations to support marketing campaigns, product launches, and customer experience initiatives.
Collaborate on customer complaint resolution by identifying and addressing network-related issues impacting customer satisfaction.
Drive initiatives to enhance end-user experience by improving key metrics such as call setup success rate (CSSR), dropped call rate (DCR), and data throughput.
Conduct root cause analysis of customer complaints related to network performance and implement corrective actions.
Ensure the network delivers consistent and reliable performance during peak usage periods and special events.
Develop and execute a comprehensive radio optimization strategy aligned with the company’s mission and vision.
Set and achieve ambitious performance targets, ensuring the network meets or exceeds industry benchmarks.
Monitor and report on progress toward goals, providing regular updates to senior management.
Stay abreast of emerging technologies and industry trends in radio access networks (RAN) and optimization techniques.
Drive the adoption of innovative solutions, such as AI/ML-based optimization tools, to enhance network performance.
Collaborate with vendors and partners to evaluate and implement new technologies and features.
Prepare detailed reports on network performance, optimization activities, and key achievements.
Use data-driven insights to identify opportunities for improvement and prioritize optimization efforts.
Present findings and recommendations to senior leadership and stakeholders.

Qualifications

Degree in Electrical, Electronics, Telecommunication Engineering, computer science, IT or any technical related field
3 years’ experience in telecommunication with hands–on experience in Radio Network planning.
Strong knowledge of 2G, 3G, 4G, and 5G technologies, protocols, and optimization techniques.
Experience with AI/ML-based optimization tools and techniques.
Proficiency in using optimization tools such as TEMS, Actix, Atoll, MySQL, M2000, NetAct, Advanced Excel, Erlang-B etc.
Candidates with experience in Nokia or Huawei RAN equipment will have an added advantage.
Thorough knowledge in traffic modeling, coverage and capacity forecasting& management. Knowledge of Core access planning, Paging and LAC dimensioning.
Knowledge of regulatory requirements and industry standards related to radio networks.

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Specialist – Enterprise Cloud Solutions Architect at Safaricom PLC

Job Description

Reporting to the Manager – Enterprise Cloud & ISP Systems, the role holder will be responsible for building a robust enterprise model and standards to support consistent, reliable deployment of enterprise Cloud assets. The Cloud Architect is also expected to be well versed in creating/maintaining/reverse engineering existing cloud assets/deployments to enable the documentation of current systems and propose optimizations and roadmaps to align with architecture principles. Work with various internal and external teams on Cloud Implementations to realize the intended business objectives and value

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Analysis of current state, including reverse engineering existing cloud assets.
Document & Manage cloud standards, virtual network mapping, data flows and conceptual flows.
Define & manage how company data will be stored, consumed, integrated, secured and managed across cloud and on-premise implementations.
Set standards for cloud deployments and assets, analyze current state and conceive desired future state.
Apply architectural and technology concepts to address scalability, security, reliability, maintainability of cloud assets.
Conduct proof of concepts, drive technology & product selection, support pilot implementations and support enterprise wide adoption of cloud, technology, processes & toolsets
Design and optimize cloud strategies for the cost-effective delivery of scalable and reliable systems up to 99.999% uptime SLA
Work across a wide range of stakeholders, application subject matter experts, architects, technology and business leaders to harness perspectives, influence & drive consistent cloud practices
Collaborate with internal and external partners to ensure that technology decisions align with the overall Enterprise Architecture Framework/Roadmap via clear communication and negotiation skills.
Design, onboard, and operate 100% of cloud orders with robust cloud architecture, best-in-class design frameworks, and enterprise cloud adoption.
Ensure 99.9%+ average availability and target 100% service availability across Cloud and ISP systems through resilient design and operations.
Use automation scripts, agile ways of working, and operational tools to simplify cloud operations, maintenance, and order fulfilment.
Drive cloud product ROI and benefit realization using Big Data tools and processes to support informed business decision-making.
Deliver Security-as-a-Service across all cloud offerings, empower account managers with capacity visibility tools, and achieve 100% relevant certifications.

Qualifications

Degree in Computer Science, Software Engineering, Telecoms, Engineering, Physics or Math or any other relevant qualification.
Candidate should demonstrate deep and wide knowledge of VMWare, Openstack, Microsoft Azure, Containerization & Orchestration e.g Kubernetes, Serverless Architectures, Google Cloud and AWS platforms, IaaS, PaaS, xAAS, Relevant Public Cloud and Virtualization certifications huge plus
Candidate should possess excellent knowledge & skills in cloud and virtual infrastructure design, deployment, management and monitoring as well as migration strategies from on-premise implementations to cloud or Hybrid Solutions.
Candidate should have excellent knowledge and understanding of established/emerging cloud management technologies including and not limited to monitoring, profiling, identity management, reporting/analytics, cost optimization.
The cloud architect must understand the cloud technologies and their use to guide the organization and enterprise customers in understanding and adopting them.
An ideal candidate should possess advanced knowledge of industry best practices in the various aspects of information, technology trends, enterprise operations knowledge and the ability to develop solutions.
Advanced knowledge of hardware, software, business applications and systems engineering are required
Intermediate knowledge and execution of SDLC is required.
Intermediate knowledge of Information Security awareness is a plus
Intermediate knowledge of Cloud data and analytics tools and workflows is a plus
Good knowledge of General Project Management Methodology & Tools
Knowledge of enterprise architecture methodologies and practices a plus.

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Channels Planning and SRE Engineer-TEMP at Safaricom PLC

Brief Description

Reporting to Delivery & Support Lead, Channels IT, the Channels Planning and SRE Engineer-TEMP will be responsible for ensuring system availability, performance, efficiency, change management, monitoring, emergency response, security, and capacity planning of Safaricom digital channels platforms. The role focuses on operational excellence, operational support, system uptime and availability of our digital channels. They combine analytical skills, critical thinking, technical expertise, and domain knowledge to create compelling digital experiences that meet user needs and support organizational objective.

The role is a fixed term contract of 1 Year

Key Responsibilities

Digital Channels Applications’ Stability

Ensuring operational excellence through proactively maintaining, supporting, developing and implementing services including end to end monitoring scripting and automation, modern tooling, and maintenance of platforms.
Ensuring systems stability and uptime on all digital channels applications’ meeting the key performance metrics.
Problem and Incident management – ensure level 2 &3 support and incidents are addressed within SLA.
Define measure, monitor, and report key systems reliability performance indicators and escalate breaches and violation with an eye towards pushing our capabilities forward, getting ahead of customer needs and innovating continuously to improve.
Pro-active monitoring of all Channels IT Applications and service logs, troubleshooting and responding to escalations raised by system users (internal and external customers).
Pro-active monitoring and identification of performance bottlenecks and issues affecting applications and services using AI Tools.

Channel Development and Enhancement

Development, enhancement, and optimization of channels applications, including websites, mobile applications, portals, social media platforms, chatbots, and other digital touchpoints.
Driving continuous improvement of the applications through chaos experiments, automation, ML/AIOPS and proactive alerting strategies.
Execute deployment of new features, applications, and version upgrades as per the change management policy.

Channels System Planning

Deployment of software patches to platforms and applications within channels after proper identification, documentation and testing.
Maintaining of all Apps, Portals and Chatbots within the channels domain at version n-1 by planning and conducting timely version upgrades.
Capacity planning and management by the assessment of current and future resource needs while maintaining service levels.
Quarterly BCP planning and execution on all platforms within the Channels ecosystem.
Identification, assessment and mitigation of security risks and system vulnerabilities by ensuring best practice security management

BCP Practices Management & Execution

Plan, Execute Channels IT BCP and Disaster Recovery Plan as per schedule to ensure that all potential risks and gaps are closed, and the platforms have complied to Enterprise Risk Policies.

Compliance and Security

Ensure channels IT Applications comply with relevant laws, regulations, and industry standards related to data privacy, security, accessibility, and digital rights management.
Adhere to Data Protection Act and Safaricom Code of Ethics for Employees with Privileged Access regarding all Data.
Implement measures to protect user data, secure transactions, and mitigate cybersecurity risks.

Continuous Improvement and Innovation

Stay abreast of emerging trends, technologies, and best practices in ensuring No-Ops technology platforms.
Develop and implement Operational Bots for all repetitive support tasks using predictive maintenance methodologies and approaches.
Explore opportunities for innovation, experiment with new tools and techniques, and lead initiatives to drive continuous improvement and innovation in delivery.
Continuously improve skills and competencies by proactively participating in various internal and external training opportunities and stretch assignments.

Monitoring Platforms and Key Processes

Monitoring of key domain specific processes to ensure the desired business outcome is achieved.

Qualifications

Bachelor’s degree in engineering/technology/computer science or relevant field along with technical qualifications, or equivalent qualification(s).
2 years’ experience in a busy IT environment or Software Engineering.
Technical Knowledge in RPA, AI, Cloud Computing, Microservice Architectures and Programming will be an added advantage.
Competency in system and application administration and practices preferred.
Individual thinker with the ability to identify and drive new uncharted solutions.
Ability and willingness to share knowledge with individuals with varying levels of experience.
Strong analytical and problem-solving skills.
Strong familiarity with web servers and load balancing technologies.
Strong knowledge of software architecture principles.
Experience working with Relational (RDBMS) such as MySQL, PostgreSQL etc. and Non-relational (NRDBS) Databases such as Cassandra, MongoDB etc.
Experience in Unix/Linux/AIX Operating System and application security technologies (e.g. SSL).
Professional experience and knowledge of the telecommunications industry preferred.

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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M-Pesa Africa: Senior Specialist – Cloud & Network Cyber Security at Safaricom PLC

M-Pesa Africa: Senior Specialist – Cloud & Network Cyber Security

Reporting to Manager Cyber Security Prevent (MPA), as the Senior Specialist – Cloud & Network CyberSecurity, you will be responsible for the overall High/Low Level Design and working configuration for the network security capabilities that support reliable and secure hosted and collaborative services across the whole M-Pesa Africa business.

Responsibilities

Impact on the business
Coordinate optimization of the Operational & Monitoring cyber security baselines (CSB) controls across all MPA relevant business areas and processes associated to Network Security;
Design and implement network security measures to protect data, software, and hardware.
Monitor network traffic for unusual activity and respond to security breaches.
Conduct regular security audits and vulnerability assessments for perimeter security and Network related vulnerabilities such as unsecure ports.
Develop and enforce security policies and procedures.
Collaborate with IT and other departments to ensure comprehensive security measures.
Stay updated with the latest security trends, threats, and technology solutions.
Provide training/Knowledge share and support to staff on network security practices.
Support all internal and external audits around Technology systems and processes, ensure these systems are free from known Technology audit findings and ensure all audit findings in these systems are closed within agreed timelines
Customers, supplier and third parties
Ensure compliance with Legal, Regulatory and key stakeholders’ requirements across the Technology domains
Responsible for monitoring of compliance of the Cyber security managed services contract, to ensure it is within agreed SLA
Support for validation, timely completion and accuracy of Technology audit checklists and user access rights reviews
Coordination of analytical processes and incident response measures
Ensure proper implementation and change management processes compliance for all planned and emergency changes in Technology systems
Innovation and change
Contribute to the Security and Privacy by Design Assurance (SPDA) processes of the GDPR and business requirements
Continually review and enforce security policies and controls, to support business requirements and changing security landscapes
Set-up of analytics framework and tools
Drive continuous improvement through simplification of key cyber security processes Communication
Drive internal and third-party service review meetings covering performance, service improvements, quality and processes
Make recommendations for Cyber security service Improvement Plans and ensure actions are followed through to completion in a timely manner
Support information security awareness and training to all MPA users and third-party vendors
Driving incident planned and emergency communication processes to both internal and external audience

Qualifications

Degree in Electrical Eng/Computer Science/information Technology or equivalent Technology-related degree
Proven experience as a Network Security Senior Specialist or similar role.
In-depth knowledge of network protocols, firewalls, VPNs, and security tools.
At least one professional Network Security Qualification: ComptiaSecurity+/CCNA Security
Advanced competencies in Network Security
Minimum of 5 years Network Security experience with Intrusion Prevention Systems, Web Application Firewalls, VPN administration, Content Filters, Security Scanning tools.
Minimum of 2-year focused Network Security Solutions implementation and maintenance.
Good communication skills and team player.
Experience in the use of security tools.
Project management skills, and proven task execution (getting things done).
Proactive approach to staying ahead of potential security threats.
Superior Report writing skills.
Analytical Thinking.

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Specialist – Enterprise Services Optimization at Safaricom PLC

Specialist – Enterprise Services Optimization

Kenya

Job Description

Reporting to the  Senior Manager - Enterprise Service Support the holder of the position will perform complex 2nd Line technical support operations for enterprise customers as well as support digital services as per respective portfolio, perform 2nd line support for escalations from the Enterprise Service Support teams (ECS and Platinum) and liaise with internal stakeholders and vendors to offer permanent solutions to recurring problems.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Problem management – deep dive on recurring Incidents
Customer project execution (complex and time bound), reviews and redesigns of existing customer solutions
Drive automation agenda e.g. creation of robots to create efficiencies within ESS.
Service migrations, Relocations, Decommissions, Upgrades and downgrades.
Technical escalations with backend teams and vendors, especially on global or specific customer incidents that work around was provided
Liaison and coordination of CRQs and change management to avoid/reduce customer impact – review pre-checks and post checks
Vendor and Partner evaluations
Enterprise customer facing Systems licensing e.g managed security end point licensing.
Ensure all customer solutions are documented;
Ensure communication progressively and properly done to all stakeholders Weekly and monthly reporting on link performance
Participate in End-to-End EBU automation project squad.
Optimize and monitor alerts on the Enterprise IP core and follow up on resolutions.
Be a custodian of network documentation and improvements of the versions.
Spares tracking and management in liaison with the responsible sections in the company for the IP devices in use.
Fix network faults on the transport network serving the Enterprise IP network in co-ordination with the regional networks Ops team.
Co-ordinate proactive exercises on solutions offering to customers to ensure optimal performance and reduce possibilities of service outages in co-ordination with internal backend teams
Liaise with vendors and fiber providers for resolution of the network faults within the agreed timelines.

Qualifications

A minimum of bachelor’s degree in electrical & electronics, Engineering, Telecommunication, Computer, IT or related field.
Should have demonstratable at least 2yrs experience working in energy system in telecommunication environment.
Should demonstrate expertise IT/computer Literacy.
Should demonstrate proficiency in Data analytical tools and presentation skills.
Knowledge and accreditation in Data Center and Energy Management systems including, CEM/CMVP and DCIM is an added advantage.
Working knowledge and accreditation in electrical or solar systems installation and commissioning such as T1/T2 or T3.

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Senior Civil Works Supervisor at Safaricom PLC

Senior Civil Works Supervisor

Kenya

Job Description

Reporting to the Senior Manager – Site Acquisition and Rollout, the position holder will supervise the Roll-out of new BTS sites and other civil works in existing Safaricom network in line with delivering an integral quality network within reduced CAPEX and OPEX.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Take lead role of MSV / site surveys for any rollout and Indoor, works to ensure design meets SFC requirements
Supervise the construction of Rollout & Indoor sites Access Network Rollout, and ensure Health & Safety and process governance is observed, quality and timely delivery of new sites.
Carry out site Audits for existing sites as well as perform functional and efficient structural analysis and Design sites assigned using appropriate tools where required and recommend appropriate designs solutions.
Assist in implementation of other Projects such as 5G standalone, Special Projects, Decommissioning
Documentation of & adherence to all site rollout processes and accurate update of rollout information database/folders. Compliance to ISO standards. Accuracy of civil works reports & information in the database/site folders
Control CW costs & budgets for handled project. Ensure that during Surveys, MSVs, and Design & Construction on average sites/projects are within 95% of budget.
Continuously review site build specifications/processes in view of making improvements
Ensure timely submission, accuracy & completeness of Roll Out Forms (ROFs) and accompanying site design and construction documents.

Qualifications

Bachelor’s degree in civil engineering with at least 4 Years construction experience.
At least 2 years in GSM related works.
Project Management experience.

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Senior Officer, Fraud Investigations at Safaricom PLC

Job Description

Reporting to the Chapter lead, Fraud Investigations, the role holder will be responsible for carrying out Fraud Investigations, data analysis, Systems Forensic acquisitions & analysis and manage customer fraud related escalations.

Responsibilities

Risk Analysis, and Audit
Proactively conduct Fraud Reviews in critical or high fraud risk areas across the business.
Able to develop workflows for new and existing data.
Highly proficient in data analysis using multiple toolsets.
Can develop audience specific insights using presentation tools
Can develop standard monitoring reports to monitor KPI performance
Can engage internal and external partners to review and present insights
Forensic reviews and Investigations
Able to conduct and manage fraud investigations of cases assigned.
Able to identify links between objects, events, people and location using link analysis methods to develop evidence flow.
Able to prepare planned and Adhoc reports on insights arising out of investigations done.
Able to represent Safaricom before court on fraud related matters.
Can propose recommendations to improve control weaknesses identified during investigations.
Understands and utilizes Chain of custody principles while handling evidence
Able to conduct forensic acquisition and storage of electronic evidence from electronic devices.
Able to conduct analysis and reporting of electronic evidence.
Can report to law enforcement agencies, cases of staff engaged in Fraud against customers and/or Safaricom.
Able to engage and guide law enforcement agencies with relevant legally acceptable information to apprehend and prosecute suspects.
Able to create and maintain a robust and risk-based intelligence-gathering network in all areas of business.
Data analytics and Mining
Able to query/mine data from different sources using different scripting tools e.g. SQL, Python etc.
Able to develop workflows for new and existing data
Uses a variety of analytical tools to give insights and derive trends for given fraud scenarios
Ability to carry out second level analysis on emerging fraud trends
Highly proficient in data analysis using multiple toolsets.
Can develop audience specific insights using presentation tools
Can develop standard monitoring reports to monitor KPI performance
Can engage internal and external partners to review and present insights.
Automation, reporting and tooling
Understanding of fraud risk landscape for GSM/MPESA frauds
Specialized fraud risk knowledge in one specific business area
Ability to engage different stakeholders required in automation journey
Can identify opportunities in collaboration with Stakeholders to minimize manual handshakes of data and reports
Ability to design practical automated solutions.
Health & Safety
Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work
All employees have a responsibility to adhere to safety, health, and wellbeing policies.

Qualifications

Minimum education qualifications required – Bachelor’s degree in a Business or Computing related discipline
Good working knowledge of Agile methodology ways of working.
Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
Certification in Digital forensics and/or incident response will be an added advantage.
Proven hands on fraud investigations experience in a financial environment for a minimum period of 2 years.
Knowledgeable in identifying indicators of fraud through data-mining and analysis exercises.
Good knowledge of GSM network business models and processes.
A conceptual thinker able to work independently.
Good communication skills – written and verbal – to succinctly present findings and communicate with a variety business partners;

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Anti-Money Laundering Analyst at Safaricom PLC

Job Description

Reporting to the Chapter Lead, Money Laundering Reporting Office, the role holder will have the responsibility to ensure the company complies with local and international AML legislation and regulations by promoting adherence to internal AML policies and procedures. This entails ensuring that sufficient controls are put in place to prevent use of Safaricom products and services by criminals to launder money, fund terrorism, proliferation financing or commit other crimes.

Responsibilities

Develop and maintain effective customer onboarding due diligence program, watch list screening, transaction monitoring, training and suspicious activity reporting programs.
Ensure that the subscriber network is compliant with applicable legislation governing subscriber registration.
Ensure that agent, staff and partner due diligence is in compliance with the AML Regulations.
Ensure the business has the appropriate level of controls to meet AML, CTF and CPF group policies as well as local and international regulatory AML requirements.
Maintain an effective AML training program across the organization.
Maintain a detailed knowledge of current AML regulations, legislation requirements, as well as future developments within the AML, CTF and CPF space and update Safaricom’s internal AML policies and procedures as appropriate.
Develop and correlate insights on current and emerging AML, CTF and CPF trends and derive critical information to aid in decision making and performance benchmarks for internal controls.
Active participation in AML, CTF and CPF reviews and other AML, CTF and CPF monitoring initiatives.
Practice and collaborate on Risk assessments for products and services with internal stakeholders.
Assess the effectiveness of the AML/CTF/CPF control procedures and recommend improvement opportunities.
Build and maintain relationships with internal and external stakeholders required for supporting execution of the tasks to manage AML/CFT/CPF risks.
Health & Safety
Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies.

Qualifications

Bachelor’s degree or its equivalent in Law, IT, business or related field.
Good knowledge of payment products, services and operations.
Knowledge of money laundering techniques and regulations.
ACAMs or other industry leading certification.
At least 2 years’ experience in AML, Compliance, Fraud or Risk Management function.
Demonstrable analytical skills and Experience in working with Server Query Language (SQL) and analyzing large volumes of data.
Ability to work in complex environments and multiple projects simultaneously with strict deadlines to deliver on commitments.
Highly developed interpersonal and communication skills.
Possess high professional and ethical standards.
Results oriented, effective communicator and a team player eager to learn and share experiences.

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Data Analytics Business Partner at Safaricom PLC

Data Analytics Business Partner

Job Description

Reporting to the Senior Manager, Business Intelligence & Data Governance – Consumer Business, the Data Analytics Business Partner, Consumer Business is accountable for unlocking data driven growth within the Consumer Business Unit (CBU) by translating complex data into actionable insights, commercial recommendations, predictive signals, and performance driving interventions. The role serves as the strategic analytics interface between Consumer leadership, Product & Segment teams, CVM, Brand & Marketing, Digital, Customer Experience, Retail & Regional Operations, and the central BI & Data platforms.

This role ensures that consumer behaviour insights, revenue and usage analytics, digital journey intelligence, and performance diagnostics directly inform portfolio decisions, proposition design, GTM execution, pricing, customer lifecycle programs, and channel optimisation. Acting as the Consumer Business analytics steward, the role drives data accuracy, insight relevance, and analytics alignment across squads and tribes—enabling consistent, trusted, and timely decision making.

Working at the intersection of commercial strategy, marketing, digital channels, CVM, and BI platforms, the Data Analytics Business Partner champions predictive modelling, experimentation, forecasting, segmentation, and automated insights that accelerate revenue growth, reduce churn, improve customer experience, and strengthen Safaricom’s leadership in a highly competitive consumer marketplace.

Responsibilities

Performance Measurement & Review

Lead the end to end performance management rhythm, ensuring timely, accurate, and actionable analysis that enables the Tribe to track progress against strategic objectives.
Facilitate monthly, weekly, and ad hoc performance reviews, presenting diagnostics, insights, and implications that inform strategic and operational decision making.
Identify performance gaps early and provide scenario based recommendations to mitigate risks or accelerate opportunities.
Develop and refine KPI frameworks to ensure consistent measurement across products, segments, and channels.
Partner with Tribe Leads to embed data driven performance rituals, ensuring insights translate into concrete interventions and follow-up actions.
Performance Reporting & Insights
Deliver accurate, high impact dashboards and reporting suites that provide a single source of truth for revenue, customer, usage, and campaign performance.
Transform raw data into clear commercial stories through trend analysis, segmentation insights, and diagnostic deep dives.
Continuously improve reporting automation, structure, and visualization to enhance decision readiness for business stakeholders.
Produce insight briefs and rapid response analyses to support emerging business questions or shifts in commercial priorities.
Validate KPIs and definitions across squads to ensure consistency, accuracy, and cross functional alignment.

Business Analysis & Trend Monitoring

Proactively identify emerging consumer trends, behavioural shifts, category risks, and competitive signals through continuous monitoring of internal and external data.
Conduct deep dive analytics to uncover root causes of performance movements (e.g., ARPU, churn, conversion).
Produce weekly insight packs summarizing opportunities, risks, and recommended actions for the Consumer Business leadership.
Support proposition, pricing, and GTM teams with demand sizing, elasticity analysis, and market modelling.
Maintain a forward looking analytical perspective to inform medium and long term capability planning.

Stakeholder Engagement & Agile Collaboration

Actively participate in daily stand ups and agile ceremonies, ensuring data and insights inform tactical pivots and squad priorities.
Work closely with Tribe Leads to curate high-relevance analytics, ensuring they have the right data at the right time.
Manage an agile backlog of analytical requests, balancing rapid-response needs with deep analytical work for strategic topics.
Translate stakeholder needs into structured analytical problems and deliver solutions that drive action.
Foster strong working relationships across CVM, Product, Digital, Finance, Regions, and CX to ensure integrated decision making.

Financial Modelling & P&L Management

Partner with Finance to design allocation models that accurately represent direct expenses and segment-level P&L up to trading contribution.
Own the monthly Consumer P&L narrative, translating variances into operational actions and strategic trade-offs for leadership.
Validate financial assumptions behind new features, propositions, and offers to ensure accuracy before build and launch.
Conduct scenario modelling and sensitivity analysis to support business cases and commercial decisions.
Provide financial foresight by linking consumer behaviour patterns to revenue outlook and profitability metrics.

Data Management & Governance

Lead the design of automated, standardized, and self service reporting solutions that reduce manual effort and improve data accessibility.
Own the full analytical lifecycle—from requirements gathering, data extraction, wrangling, and validation to final insight delivery.
Ensure data accuracy and consistency by coordinating data collection across multiple products, segments, and channels.
Uphold data governance by adhering to approved metadata standards, definitions, and lineage practices.
Flag and address data anomalies, gaps, or inconsistencies before they influence decision-making.

Customer Delight

Deliver fast, accurate, and value adding responses to internal stakeholders, ensuring high satisfaction and trust.
Clearly define and communicate SLAs and ensure adherence to agreed turnaround times.
Collect stakeholder feedback regularly and incorporate it into continuous improvement efforts.
Participate in cross functional initiatives to enhance internal customer experience and streamline decision processes.
Anticipate stakeholder needs by proactively providing relevant insights before formal requests arise.

Processes & Procedures

Document analytics processes, reporting workflows, and quality standards in line with ISO and internal compliance requirements.
Identify cross functional process dependencies and proactively align teams to eliminate bottlenecks and duplication.
Drive process automation, workflow simplification, and adoption of modern visualization practices to achieve Digital Maturity Index 4.0.
Regularly review processes to identify operational inefficiencies and recommend improvements.
Ensure analytical outputs and processes comply with governance, audit, and data privacy guidelines.

Health & Safety

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Core competencies, knowledge and experience:

Customer Obsession

Deepen team connection to our customers and communities.
Foster authentic relationships with customers and partners that build trust.
Explicitly take customer-centric decisions and take personal ownership to achieve results.
Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

Show ambition and courage, empowering others to go beyond the plan.
Bold and challenge teams to reimagine how things are done.
Prompt new thinking and ideas by asking “what if” questions.
Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

Create psychological safety so everyone can have an impact.
Fuel innovative ideas from others and test them to enable growth.
Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
Share your ongoing learning and personal purpose with others.
Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
Actively collaborate to break silos and hold your team accountable to do the same.
Develop others to make the most of their talents and coach them to take ownership to get things done.
Create an inclusive environment ensuring the safety and wellbeing of others.
Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

At least 3 – 6 years of progressive experience in data analytics, BI, commercial performance analytics, financial analysis, or decision support roles within telecom, digital, FMCG, financial services, or similarly data rich environments.
Bachelor’s degree in Statistics, Data Science, Mathematics, Computer Science, Economics, Actuarial Science, Engineering, Finance, or Business Analytics or related field or equivalent qualification(s) from a recognized institution of higher learning.
Postgraduate qualification (e.g., Master’s in Data Analytics, Applied Statistics, Finance, Economics, or Business Administration) is a strong advantage.
Experience working within agile delivery models, including tribes, squads, backlog management, sprint planning, and
cross functional collaboration, is highly desirable.
Advanced proficiency in modern BI and analytics tools such as Power BI, Tableau, Qlik Sense, and strong working knowledge of SQL, Python, R, or equivalent data manipulation languages.
Demonstrated capability in data mining, KPI modelling, dashboard design, data storytelling, and insight visualization, with high attention to detail and quality.
Practical understanding of International Financial Reporting Standards (IFRS) and financial structures to accurately interpret P&L, revenue drivers, variance analyses, and commercial performance reports.
Strong ability to translate management reports into actionable insights, communicate findings clearly, and engage business leaders with evidence based recommendations.
Proven ability to work under pressure, manage multiple priorities simultaneously, and meet strict analytical and reporting deadlines in fast paced environments.
Strong stakeholder engagement skills, with the ability to collaborate effectively across Commercial, Finance, Product, Digital, and BI/Data Engineering functions.
High standards of integrity, professionalism, and data governance awareness, including adherence to data privacy, accuracy, and security requirements.

How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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Principal Cyber Security Automation Architect at Safaricom PLC

Job Description

Reporting to the Senior Manager, Cyber Strategy & Engineering the Principal Cyber Security Automation Architect will lead the design and implementation of in-house developed Cyber Security solutions to strengthen the organization’s security posture. The role will involve driving efficiency across key security domains by optimizing existing security tools (IPS, AntDDOS, API security, EDR, WAF etc) and activating native security controls within enterprise applications to ensure comprehensive protection of all corporate assets. This position requires a unique combination of deep technical expertise and strategic leadership, guiding the future of automated cyber security across the enterprise. The architect will play a central role in shaping automation strategies, integrating security into business processes, and enabling proactive defense against evolving threats.

The Principal Cyber Security Automation Architect is accountable for designing, scaling, and governing Safaricom’s end to end cyber security automation ecosystem driving enterprise wide threat detection, response orchestration, control enforcement, and platform resilience through intelligent, automated, and adaptive security capabilities.

Operating at the intersection of security architecture, automation engineering, threat intelligence, cloud security, DevSecOps, and cyber strategy, the role defines and advances the enterprise automation blueprint. It champions standardized automation patterns, event driven security, security as code, and continuous control validation aligned to global frameworks such as NIST CSF 2.0, MITRE ATT&CK, ISO 27001, Zero Trust Architecture (NIST 800 207), and leading global telco practices.

The role ensures automated telemetry pipelines, detection engineering, vulnerability intelligence, identity protection workflows, and cloud native guardrails consolidate into a unified, scalable, and high fidelity cyber automation platform. By integrating analytics, machine learning, and security orchestration, the Principal Architect accelerates response time, improves control effectiveness, reduces operational burden, and introduces autonomous defence capabilities critical to a modern digital telco.

Acting as Safaricom’s automation steward, the role drives architectural coherence, reliability, and governance of automation assets across squads and tribes—ensuring consistent automation standards, secure engineering principles, high quality pipelines, and continuously validated controls. Through collaboration with engineering teams, product owners, and cyber operations, the Architect ensures automation amplifies the organisation’s capacity to prevent, detect, and respond to threats at scale.
Aligned to Safaricom’s digital transformation and enterprise resilience agenda, the role advances intelligent security automation that reduces risk, strengthens compliance, enables secure cloud and fintech innovation, improves time to mitigation, and enhances Safaricom’s leadership in the regional and global cybersecurity landscape.

Responsibilities

Design and Development

Architect and implement advanced automation frameworks tailored to organizational needs, with a strong focus on scalability and resilience.
Build custom security tools and scripts internally to address unique business requirements and integrate them seamlessly into existing environments.

Optimization & Strategy

Optimize existing cybersecurity tools (e.g., SOAR, IPS, WAF, EDR, API security, PVMG, and others), ensuring full utilization and enhancing their efficiency through automation.
Activate and configure built-in security features within enterprise applications to maximize protection.
Drive the overall security automation strategy, defining and executing a clear roadmap aligned with organizational objectives.

Collaboration & Improvement

Collaborate closely across teams, working with security operations, engineering, and application teams to identify automation opportunities and implement robust solutions.
Monitor, evaluate, and refine automation processes as part of a continuous improvement cycle to adapt to evolving threats and technologies.

Strategic Planning & Governance

Define, analyze, and periodically review the cybersecurity strategy and roadmap based on the evolving threat landscape, ensuring identified risks are effectively mitigated.
Architect and design cybersecurity systems in line with industry best practices, ensuring they meet critical user requirements for security, capacity, and performance.
Define clear cybersecurity requirements and acceptance criteria for all new systems and initiatives.
Ensure all security technology and processes implemented are continually improved to maximize their returns and benefits.

Procurement & Implementation Management

Draft and evaluate Requests for Information (RFIs) and Requests for Proposal (RFPs).
Liaise with the Supply Chain department during the procurement process.
Conduct thorough technical evaluations and Proofs of Concept (PoCs), collaborating closely with the Operations team.
Select the optimal solution and present comprehensive justifications to the investment governance board.
Ensure all vendors maintain up-to-date contracts through robust contract management practices.
Manage all aspects of projects and vendor-related issues in line with best practices.

Operations & Continuous Improvement

Implement, test, deploy, and commission new systems efficiently.
Ensure proper change management and system handover processes are strictly followed.
Recommend major upgrades where required, coordinating with the operations team during implementation, especially when design/architecture changes are involved.
Ensure all implemented security systems have high availability and disaster recovery capabilities in accordance with best practices.
Define metrics and report periodically to clearly demonstrate Return on Security Investment (ROSI).

Research & Development

Conduct research and development on emerging areas in security.
Present findings for sensitization and knowledge transfer to other team members and staff.

Core competencies, knowledge and experience:

Customer Obsession

Deepen team connection to our customers and communities.
Foster authentic relationships with customers and partners that build trust.
Explicitly take customer-centric decisions and take personal ownership to achieve results.
Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

Create an inspiring vision for your team to drive strategy and performance.
Show ambition and courage, empowering others to go beyond the plan.
Bold and challenge teams to reimagine how things are done.
Prompt new thinking and ideas by asking “what if” questions.
Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

Create psychological safety so everyone can have an impact.
Fuel innovative ideas from others and test them to enable growth.
Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
Share your ongoing learning and personal purpose with others.
Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
Actively collaborate to break silos and hold your team accountable to do the same.
Develop others to make the most of their talents and coach them to take ownership to get things done.
Create an inclusive environment ensuring the safety and wellbeing of others.
Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

At least 5 years of progressive experience leading security automation, detection engineering, cloud security, and Zero Trust implementations in large scale, digital or fintech/telco environments.
Bachelor’s degree in a core technical field (Computer Science, Cybersecurity, Information Systems, Engineering or related discipline) from a recognized institution of higher learning.
Strong programming skills (e.g., Python, PowerShell, Java, or similar).
Relevant postgraduate qualification is a strong advantage.
Professional credentials such as CISSP, CCSP, CISM, GIAC (GCIA, GCTI, GRID), OSCP/OSWE, or cloud security certifications (Azure/AWS/GCP Security) are strongly desirable.
Proven ability to design and operationalize policy as code, secure CI/CD pipelines, IaC security, container/Kubernetes protection, and multi cloud guardrails.
Experience operating within squads/tribes, driving security automation adoption across engineering, operations, cloud, and digital product teams.
Ability to translate complex security architecture decisions into clear, actionable guidance for engineering and business leadership.
Track record managing multiple automation initiatives, delivering secure platforms, and meeting critical response, resilience, and transformation timelines.
Demonstrated commitment to secure engineering standards, data protection, compliance frameworks, and responsible automation governance.

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BSS Engineer (Greater Western) at Safaricom PLC

BSS Engineer (Greater Western)

Job Description

Reporting to the Manager, Regional Networks Implementation & Operations the position holder will be involved in the Radio Access Network elements fault clearance to ensure availability of 99.8%, average NUR of less than 10min per week, and proper preventive maintenance of the Radio Access network, transmission equipment and the related power supply in owned sites. The role will be based in Migori County.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Maintenance of BTSes within the assigned cluster to achieve RAN availability of >99.80%
Support and maintain energy efficiency initiatives and power equipment.
Review cluster level RAN upgrade plans and flag potential risk to service and EHS.
Handle Customer Complains within the assigned Cluster.
Manage maintenance and rollout MSPs within cluster to ensure EHS adherence and quality workmanship.
Manage site Costs and maintain H&S standards for the assigned BTSes.
Acceptance of new elements within the Radio Network infrastructure.
Share commercial & technical insights at cluster level.
Support optimization initiatives aimed at delivering cluster level network NPS, CA target, CSSR, CDR, MOS, Dl & UL throughput targets and managing customer complaints.
Participate in RAN, Transmission, power hardware and software upgrades.
Escalate persistent RAN faults to support teams and track for closure.
Automate routine tasks.

Qualifications

Undergraduate degree in either Electrical, Telecommunications Engineering or equivalent from a reputable institution.
Experience in data analytics and coding will be an added advantage.
1 year telecommunications experience in GSM related field;
1 year valid Driving License.

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Enterprise System Developer at Safaricom PLC

Enterprise System Developer

Nairobi, Kenya

Brief Description

Reporting to the Manager – Enterprise Systems Planning & Delivery, the role holder will be primarily responsible for the technical development, integrations, reporting, and support of Oracle Fusion Applications (ERP, HCM, SCM, and Finance Cloud). The role requires strong technical expertise in Oracle Integration Cloud (OIC), BI Publisher, OTBI, FBDI/ADFdi, REST/SOAP APIs, and VBCS/ADF extensions, with the ability to design and deliver scalable enterprise-grade solutions. The role holder will work closely with business analysts and functional teams to translate requirements into robust technical solutions, manage quarterly release impacts, and ensure smooth operation of integrations, data flows, and custom extensions within the Oracle Fusion Cloud ecosystem.

Key Responsibilities:

Technical Development & Integrations

Design, develop, and maintain integrations between Oracle Fusion and external systems using Oracle Integration Cloud (OIC), REST/SOAP Web Services, and file-based approaches.
Build and optimize data migration and conversion solutions using FBDI templates, ADFdi, HDL (HCM Data Loader), and SQL/PLSQL scripts.
Develop, enhance, and support BI Publisher reports, OTBI dashboards, Smart View queries, and custom data models for business reporting.
Create and maintain custom applications and extensions using Oracle VBCS, APEX, and ADF frameworks where required.
Monitor, troubleshoot, and optimize real-time and batch integrations for performance, scalability, and reliability.

System Enhancements & Customization

Analyse business requirements and translate them into MD50/technical design specifications (MD70, MD120).
Implement custom workflows, approval hierarchies, and security role modifications as per business requirements.
Conduct data modelling and schema design for reporting and analytics.
Develop and maintain automation scripts for recurring tasks, including data loads, reconciliations, and testing.
Ensure compliance with Oracle’s PaaS and SaaS extension guidelines to keep the solution upgrade-safe.

Release & Support Management

Manage Oracle SRs (Service Requests) and work with Oracle support to resolve technical issues.
Provide 3rd line technical support for Oracle Fusion incidents, escalations, and production issues.
Assess and test quarterly Oracle Fusion Cloud releases for impact on integrations, reports, and custom solutions.
Perform root cause analysis (RCA) for recurring incidents and propose long-term technical fixes.
Collaborate with infrastructure and DBA teams on system performance, tuning, and monitoring.

Collaboration & Documentation

Partner with functional consultants to validate technical feasibility of configurations and setups.
Prepare and maintain technical documentation including integration maps, ERDs, test scripts, and operational guides.
Mentor support teams by providing knowledge transfer and troubleshooting guidelines.

Qualifications

Bachelor’s degree in Computer Science, Engineering, Data Science, or related technical field
Proven hands-on experience in Oracle Fusion technical development with expertise in at least 3 of the following:

Oracle Integration Cloud (OIC)
BI Publisher, OTBI, Smart View
FBDI, ADFdi, HDL (for HCM)
REST/SOAP APIs, Web Services
Oracle VBCS, APEX, ADF for extensions

Strong SQL, PL/SQL, and data modelling skills.
Familiarity with Fusion SaaS architecture, data structures, and security model.
Experience with end-to-end integrations (on-premise to cloud, cloud-to-cloud, and hybrid).
Strong knowledge of technical documentation standards (MD50, MD70, etc.).
Exposure to Agile/Scrum project delivery methodologies.
Ability to troubleshoot complex incidents and perform performance tuning.
Good understanding of functional flows in Fusion ERP/HCM/SCM to contextualize technical solutions.

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M-Pesa Africa: Manager HR Reporting, Insights & Decision support at Safaricom PLC

Manager: HR Reporting, Insights & Decision Support

Role Purpose

The Manager: HR Reporting, Insights & Decision Support will act as a strategic partner to the HR Director and HR Leadership Team. The role is accountable for delivering advanced HR analytics, generating actionable insights, and enabling evidence-based decision-making. In addition, the incumbent will coordinate strategic HR initiatives, manage governance processes, and lead monthly budgeting and forecasting cycles. The role ensures operational excellence while maintaining strong alignment with organizational priorities.

Key Responsibilities

HR Reporting & Analytics

Lead the design, delivery, and ongoing maintenance of HR dashboards, reports, data visualizations, and analytics to support strategic decision-making aligned with Employee Experience principles.
Conduct advanced trend and workforce analysis to identify risks, opportunities, and insights across HR, business units, and functional leadership, translating findings into actionable recommendations.
Ensure timely, accurate month-end HR reporting, including ad hoc analysis and executive-level reporting.
Support internal and external survey activities, including design, analysis, and interpretation of results.
Design and develop HR KPI reporting tools aligned to business strategy and performance objectives.
Lead detailed analysis of the efficiency and effectiveness of key HR initiatives using relevant KPIs.
Contribute to HR budgeting cycles through data-driven workforce cost analysis and forecasting.

Decision Support

Partner closely with the HR Director and HR Leadership Team to coordinate HR strategic priorities, leadership forums, and decision-making processes.
Drive monthly budgeting, forecasting, and variance review sessions, ensuring alignment with financial targets and business plans.
Track progress of HR strategic initiatives and prepare high-quality executive reports, dashboards, and presentations.
Coordinate HR leadership meetings and ensure effective follow-up on actions and decisions.
Provide scenario planning, risk analysis, and business case development to support leadership decisions.

Workforce and Headcount Management

Develop and maintain workforce plans, headcount dashboards, and forecasting models.
Support the scoping, sourcing, and implementation of a workforce management system in collaboration with Technology teams.
Advise HR and line leaders on optimal staffing models, productivity measures, and organizational cost structures.
Maintain a comprehensive, accurate, and up-to-date staff and headcount database and reporting framework.
Monitor and report on all employee and contractor movements, role changes, and workforce trends across the organization.

Other HR Initiatives

Support the rollout and implementation of MPA, employee engagement initiatives, and Health, Wellness & Safety (HSW) programs.
Maintain up-to-date HR policies, ensuring alignment with internal stakeholders and organizational governance requirements.
Lead or support special projects that enhance HR operational excellence, analytics maturity, and strategic impact.

Qualifications

Core Competencies, Knowledge & Experience

Strong analytical and financial acumen with the ability to interpret and translate complex data into meaningful insights.
Excellent organizational, planning, and project management skills.
Proven ability to manage multiple priorities and perform effectively under pressure.
Strong stakeholder engagement, communication, and presentation skills.
Demonstrated experience in budgeting, forecasting, and governance processes.

Technical / Professional Qualifications

Bachelor’s degree in Human Resources, Business Administration, Finance, Data Analytics, or a related field.
Advanced proficiency in MS Office tools (Excel, PowerPoint) and experience with data visualization platforms (e.g., Qlik Sense).
5–7 years of experience in HR analytics, business management, or related analytical roles.
Prior experience in financial planning, budgeting, forecasting, and project coordination.
Exposure to workforce modeling, organizational design principles, and people metrics.
Experience operating in a large corporate environment conducting moderately complex to highly complex employee and workforce analysis using qualitative and quantitative methodologies.
Prior project leadership experience is strongly preferred.

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Manager – Transport Network Support at Safaricom PLC

Job Description

Reporting to the Senior Manager-Converged Networks support the position holder will carry out fault resolution, configuration changes, quality assurance, system improvement, optimization and upgrades to deliver reliable and resilient transport network.

Responsibilities

Complex Fault management on Optical transport networks and Resolution of tickets assigned in remedy within the SLA and provide support in complex cross-domain faults.
Review and Implement Optical transport configuration changes as per the changes execution process and procedures.
Participate in the formulation of high and low level designs of new transport systems (HLD&LLD) in the Optical network, IPRAN and IP core domains.
Running of transmission Networks /transport trials, equipment/system parameter checks and evaluation and subsequent recommendations for approval and adoption of new equipment, systems and technologies into the network.
Cost management through recommending solutions/equipment/ technology/new features that can contribute to lower NOPEX and TCO.
Transmission network infrastructure vendors Management to ensure adherence to agreed SLA’s.
Perform daily Optical network Optimization to improve on availability and performance KPI’s .
Carry out acceptance of new transport infrastructure and technologies before traffic loading.
Ensure proper synchronization of all network elements and perform maintenance of the network clocks
Drive operational excellence projects to drive improvements in our transmission networks quality and reliability.
Review and participate in negotiation of transport, leased fiber and services contracts and ensure all support aspects are covered in the contracts and SLA’s.
Ensure all core transport elements are manageable from the NMS’s
Carry out demand and capacity management and Approval of leased bandwidth capacities or Tx facilities from third parties.
Automate existing and new processes.
Ensure proper test gear and skills are retained in the Optical transport and IP support team.

Qualifications

Bachelor’s degree in Electrical and Electronics Engineering, Telecom Engineering, or related field.
At least two years technical experience in supporting transmission networks, preferably Service provider environment or equivalent.
Experience working with various transport technologies (such as OTN-ASON, WDM-ASON, SDH, IPRAN Microwaves) and conversant with network synchronization techniques.
Good working knowledge of IP networking. Certification in either CCNA, CCNP, HCNA or HCNP preferred.
Strong technical analysis, robust troubleshooting and problem resolution skills.
Experience in outside plant fiber, issue identification, and maintenance.

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Network Administrator at Safaricom PLC

Job Description

Reporting to the Manager – IT Networks, the Network Administrator will be providing technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Advises on the communications requirements of installed and planned networked information systems.
Carries out surveys to establish network connection requirements.
Maintain system standards and procedures on network related issues and technically enforce the same.
Working with the Digital Engineering team on providing various cloud solutions and integrations.
Implementation, Configuration and support of the Safaricom voice platforms including the contact center and cisco call manger.
Monitors, administers and maintains network security, countermeasures for availability and safety.
Liaise with other departments to deliver cross team projects and harmonized IT operations in SFC. Provide input, expertise in projects that require IT Network infrastructure for expanding business areas to support retail outlets. Switch rooms and new products and services
Uses network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances, referring to network users, other staff, and suppliers as necessary.
Respond to support issues and connectivity incidents for Safaricom’s Corporate LANs, troubleshooting and IP Addressing and connectivity across the company.
Implements and administers the SFC internet connection, mail gateways and security.
Response to support calls on data, telephone support and call center issues as backup for Telephone Services Team Leader.
Documentation of network, network design hardware and software inventory.

Qualifications

Graduate/Degree BSc. In Comp. Sc,
Certified CISCO Engineer
Experience with different cloud provider technologies including Amazon Web Services, Microsoft Azure.
A solid background in Linux/Unix and Windows server system administration
Understanding of cloud infrastructure and security requirements
Deep Knowledge of Voice Systems – call Manager, Genesys
Knowledge and integration of SIP and PSTN.
Managing, Configuring and Troubleshooting CISO Security Integrated Services Engine (ISE)
Managing configuring and Troubleshooting CISCO Security Intrusion Prevention Systems (IPS)
Managing, Configuring and Troubleshooting Checkpoint Firewalls, Cisco Firewalls and Web Authentication Firewalls.
Formal professional training or work experience in networking and communication technologies. Knowledge of a networking environment
Knowledge of Cisco IOS and proficiency in a wide range of networking LAN/WAN products and technologies
Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
Knowledge of basic network architecture concepts (zones/DMZ, VLANs, segmentation, subnetting. LAN/WAN).

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Database Administration – Database Administrator

Kenya

Job Description

Reporting to the Database Administration Planning lead, the position holder will be responsible for Administration, Performance tuning and 3rd line support of ALL Safaricom Enterprise Database (DB) Systems. The role focuses on both open-source and proprietary databases, including PostgreSQL, GaussDB, MySQL, MongoDB, Cassandra, Redis, Oracle, Microsoft SQL Server, and cloud-based database platforms.

Responsibilities

Manage the full database lifecycle, including installation, configuration, backup/recovery, updates and/or upgrades, automation, and maintenance.
Ensure 99.99% availability maintained for all critical databases.
Ensure tickets raised are responded to within the agreed SLA.
Test Business Continuity (BCP) and High Availability (HA) solutions for critical systems to minimize downtime during maintenance and failures.
Optimize database performance through tuning, query optimization, indexing, and system resource management.
Ensure databases comply with security best practices and data integrity standards.
Ensure regular reviews on information lifecycle management policies is conducted.
Ensure optimal performance of all systems maintained conforming to the SLA agreements between business and Quality Assurance.
Implement open-source databases as an alternative to existing proprietary solutions.
Collaborate with developers, DevOps, and infrastructure teams to improve database efficiency and reliability.
Automate database administration tasks using scripts and other automation tools.

Qualifications

Bachelor’s degree in a related technical field and more than four years of hands-on administration of large-scale database environments across open-source and enterprise platforms.
Proficiency in at least three major RDBMS and two NoSQL technologies (e.g., PostgreSQL, GaussDB, MySQL, Oracle, SQL Server, Cassandra, Redis, MongoDB), with strong capabilities in performance tuning, troubleshooting, migrations, ILM, replication, clustering, sharding, and high-availability.
Extensive experience managing databases on Linux/Unix and Windows, administering PostgreSQL, MySQL, SQL Server, and MongoDB across development, test, staging, and production environments, including cloud deployments (AWS RDS) and on-premises setups.
Skilled in designing conceptual, logical, and physical data models; optimizing data movement and integrity; and automating administrative tasks using Bash, Python, or Ansible.
Hands-on expertise with AWS-hosted PostgreSQL, high-availability architectures, replication, encryption, disaster recovery solutions, and scalable, secure cloud database operations.
Holds or can hold certifications across major database platforms (PostgreSQL, GaussDB, MySQL, Oracle, MongoDB, Cassandra, SQL Server), cloud certification (AWS), and OS certifications (LPIC, RHCE), with desirable exposure to big data technologies (Hadoop, Spark), event-driven systems (Kafka, RabbitMQ), containerization (Docker, Kubernetes), and data analysis or machine learning methods.

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Senior Officer – Corporate Web Assets Management at Safaricom PLC

Job Description

Reporting to Corporate Communications Manager, The Senior Officer, Corporate Web Assets Management will be responsible for ensuring Safaricom’s digital platforms deliver a seamless, secure, and engaging experience that reflects the company’s brand and strategic priorities.
This role will lead the optimization and governance of all corporate web assets, including content management, UX design, accessibility compliance, and technical performance. By leveraging analytics, SEO best practices, and emerging technologies, the position will enhance digital visibility, drive stakeholder engagement, and support integrated communication objectives across marketing, corporate affairs, and customer experience. The role will also ensure cybersecurity compliance and continuous innovation to maintain Safaricom’s leadership in digital excellence.

Responsibilities

Digital Asset Governance

Oversee all Safaricom corporate web assets, ensuring alignment with brand identity, business objectives, and compliance standards.
Maintain content accuracy, relevance, and timeliness across all web platforms, including Safaricom PLC, Safaricom Foundation, and M-PESA Foundation sites.
Enforce web governance policies, accessibility standards, and regulatory requirements.
Liaise with external developers and agencies to ensure quality and timely delivery of web enhancements.
Monitor and mitigate risks related to web security, compliance, and reputational exposure.

User Experience & Accessibility

Ensure all web platforms deliver intuitive, user-friendly experiences that support stakeholder engagement.
Implement WCAG and other accessibility standards to guarantee inclusivity.
Maintain mobile-first and responsive design principles for seamless cross-device experiences.
Conduct usability testing and implement enhancements based on user feedback.
Ensure visual and functional consistency across all digital touchpoints.

Content & SEO Excellence

Collaborate with Corporate Communications and Marketing teams to publish engaging, brand-aligned content.
Apply best practices to improve search rankings and organic traffic
Ensure timely updates and removal of outdated content.
Support integration of videos, infographics, and interactive elements for richer engagement.
Adapt content for multi-market audiences while maintaining brand integrity.

Performance Analytics & Insights:

Track web performance metrics (traffic, engagement, conversion) using tools like Google Analytics.
Provide actionable insights and monthly performance reports to leadership.
Use analytics to inform UX improvements, content strategy, and SEO enhancements.
Compare performance against industry standards and competitors.
Monitor and optimize user journeys to improve engagement and lead generation.

Security & Technical Compliance:

Work with IT and cybersecurity teams to ensure robust security protocols.
Oversee hosting, page speed optimization, and platform stability.
Ensure seamless integration with CRM, analytics, and other digital tools.
Maintain backup and recovery plans for all web assets.
Conduct regular audits to ensure adherence to data privacy and regulatory standards.

Health and Safety:

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Skills:

Technical Skills: CMS management (WordPress, Drupal, etc.), basic HTML/CSS, image/media handling, basic SEO and web analytics.
Stakeholder & Communication: Ability to receive, prioritize, and respond to requests; manage expectations; coordinate with multiple teams.
Soft Skills: Attention to detail, time management, problem-solving, and clear communication.
Value Add (Optional): Basic graphic design, knowledge of web accessibility, exposure to digital marketing.

Qualifications

At least three (3) years’ progressive experience in web asset management, digital communications, or related roles within complex organizations (telecom, fintech, technology sectors preferred).
Proven experience managing corporate websites and digital assets, including CMS administration (e.g., WordPress, Drupal, Adobe Experience Manager).
Demonstrated ability to manage multiple projects, vendors, and timelines effectively.
Bachelor’s degree in Computer Science, Information Technology, Digital Media, Communications or related field or equivalent qualification(s) from a recognized institution of higher learning.
Certifications in Web Development or UX Certification, SEO/Analytics Certification (Google Analytics, HubSpot, SEMrush), Accessibility Compliance Certification are highly desirable.
Strong analytical skills to interpret web performance data and translate insights into actionable improvements.
Excellent communication and influencing skills to work with cross-functional teams (IT, Cybersecurity, Marketing, Corporate Affairs).
Strong understanding of user experience principles and WCAG 2.1 accessibility standards to ensure inclusive design.
High professional and ethical standards, with a reputation for integrity and sound judgment in high-stakes environments.

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Software Development Engineer in Test (SDET) at Safaricom PLC

Software Development Engineer in Test (SDET)

Kenya

Job Description

We are seeking a highly skilled Software Development Engineer in Test (SDET) to take on a pivotal role in ensuring the quality of our products. Reporting to the Lead SDET this individual will be a technical leader, responsible for driving test strategy, automation, and performance engineering. The ideal candidate will have a strong background in software development, testing, and a proven ability to influence and mentor others.

Responsibilities:

Health and Safety

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Independently own the entire test lifecycle for complex projects, including test planning, design, execution, and analysis.
Develop and implement advanced test automation frameworks and tools.
Lead performance testing initiatives, identifying performance bottlenecks and recommending optimizations.
Drive the adoption of DevSecOps practices and optimize CI/CD pipelines for zero-touch deployment.
Conduct in-depth security testing and analysis to identify vulnerabilities and mitigate risks.
Leverage AI and machine learning to enhance test efficiency and effectiveness.
Build and maintain comprehensive test analytics to measure and improve product quality.
Collaborate with cross-functional teams to influence product design and development.
Mentor and coach junior SDET team members.
Contribute to the development and implementation of quality engineering best practices.

Qualifications:

Bachelor’s degree in computer science, Information Technology, or a related field.
Extensive experience in software testing and quality assurance.
Strong programming skills in multiple languages (e.g., Python, Java, C#).
Expertise in test automation frameworks and tools.
Deep understanding of performance testing concepts and tools.
Proven experience with CI/CD pipelines and DevOps practices.
Strong knowledge of security testing methodologies and tools.
Ability to analyze complex systems and identify potential issues.
Excellent communication and interpersonal skills.
Strong leadership and influencing skills.
ISTQB certification (preferred)

How to apply

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Head of Department – Customer Marketing

Kenya

Job Description

The Customer Marketing function is tasked with driving customer engagement to ensure best in class touchpoint experience. It also plays a key role in developing and executing the commercial strategy, working closely with the Commercial Business Units and The Sales Organization.

At Safaricom, we’re passionate about transforming lives. As a dynamic community, it’s our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate and aim to be a digital-first, insights-led organisation that enables platforms and ecosystem partnerships. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive and make a real difference.

What we’re looking for
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Chief Channels Officer the role holder will Lead and oversee the development and implementation of Channel Marketing Plans, based upon market analysis, strategic priorities, and commercial Mission. He/she will be responsible to track and measure channel marketing activities and identify improvement opportunities to ensure ROI is maximized and sales opportunities are amplified. In addition, the role holder Will also be responsible for driving deeper internal and external partner relationships to unlock channel opportunities through effective, innovative, and tailored channel marketing strategies.

The role holder will be responsible for driving, developing, and implementing marketing strategies that target specific channels to promote services or products. This role includes creating marketing plans, staying up to date with the latest digital trends, and coordinating campaigns within the Brand marketing team.

Responsibilities

Develop the Channel Marketing Vision and Strategy based on channel, competitor, and market insight. Set the Channel Marketing agenda.
Lead and oversee the development and implementation of the Channel Marketing Plans and to provide vendor & customer insight and feedback to shape UK&I strategy.
Align internal channel marketing support to sales, product, and technical teams to support strategic priorities and growth opportunities.
Deliver Customer centric planning to drive longer term strategies and block competitors.
Develop deeper & more frequent engagement with channel partners to uncover opportunities to maximise sales and channel engagement with channel partners.
Execute integrated, multi-channel marketing campaigns that offer the right products and propositions to the right customers through the right channel at the right time.
Lead shopper marketing initiatives including providing actionable insights to drive business strategy
Ensure that the Channel Marketing team have a cohesive six-month marketing plan and a promotional calendar in place for each strategic account.
Lead and share best practice within the Channel Marketing team.
Align with internal stakeholders to set priorities for the quarter and ensure timely sharing of information. Track activity, deliver appropriate reporting, ROI analysis and raise the visibility of the channel marketing plans internally Health and Safety
Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions

Qualifications

Degree in a Business-related field
Minimum of 12 years’ experience in a senior sales, marketing, or customer management role, where product quality and market management are paramount considerations
Member (MCIM) Chartered Institute of Marketing
Leadership skills and experience
Experience in managing and developing teams
Strong awareness if market trends, competitive impacts and market opportunities
Ability to manage multiple projects in a fast-paced, deadline-driven environment
Demonstratable experience in Marketing, including knowledge of Marketing strategies, Channels and Branding
Experience in managing ATL, BTL and through the line campaigns
Experience leveraging data and trends to generate insights and transforming them into marketing innovation
Deep understanding of total commercial spend, experience managing large marketing budget and media investment decisions
Experience leading marketing communication & execution projects
Experience in Sales Distribution will be of an added advantage
Ability to influence and lead others, including those outside of the Marketing function
Demonstrate critical thinking by analyzing data and synthesizing learning into insights and action to drive innovation in media mix decisions and strong business results.
Action-oriented with the ability to think and react quickly to changing circumstances ·
Strong sense of urgency, even when managing initiatives with long lead times, adaptability, and flexibility to meet changing priorities and adjust to different management styles

How to apply

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Research Executive – Consumer Research

Nairobi, Kenya

Job Description

Reporting to the Senior Manager – Market Research and Customer Insights, the position holder will play a critical role in conducting research that will impact the strategic direction of Safaricom PLC by delivering actionable insights and data-driven recommendations. This position is pivotal in understanding market trends, consumer behavior, and competitive dynamics to inform business decisions and enhance the company’s market position within the technology industry. The Research Executive will be responsible for conducting comprehensive research, analyzing data, and providing insightful reports that support product development, consumer understanding, communication testing and marketing strategies.

Responsibilities

Key accountabilities & responsibilities

Deliver insights that are fit for purpose within the consumer segments
Deliver insights that are strategic and that fit with the long term marketing strategies of the company
Identify opportunities for growth within the assigned segments

Embed and drive the understanding of consumer motivation and identification of opportunities that will unlock growth for the business
Size market opportunities

Champion and drive world class consumer understanding and insights that will drive growth using a variety of best practice and processes
Putting the consumers at the heart of everything, actively inspire and influence Research and product teams to ensure they ingrain consumer feedback/insights in the brand/product strategy and marketing activities to maximize effectiveness and profitability
Drive customer centric culture both with internal and external customers
Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Qualifications

Degree from a recognized university preferably Statistics or Data science
3-5 years’ experience in a research role
Conversant with Telecommunication/Technology data products
Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills
Proactive, confident, energetic and able to work under pressure with a positive attitude and good organization skills;
Excellent interpersonal and decision making skills.
Understanding and Knowledge of how machine learning and artificial intelligence can be applied in Market Research
Proficiency in analyzing data from social media platforms to gauge consumer sentiment and engagement.
Ability to use advanced Excel functions, such as VLOOKUP, pivot tables, and macros, to manipulate and analyze data efficiently
Exposure and Understanding of Digital Qualitative
Strong analytical and critical thinking skills
Excellent written and verbal communication skills
Ability to interpret complex data and present findings in a clear and concise manner
Knowledge of market research methodologies and techniques
Strong organizational and project management skills
Ability to work independently and as part of a team

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M-Pesa Africa Principal Internal Auditor at Safaricom PLC

M-Pesa Africa Principal Internal Auditor

Kenya (Hybrid)

Job Description

About the role:

Reporting to the Senior Manager – Internal Audit, the position holder will drive improvement in the internal control environment by providing proactive recommendations on control issues. Perform business risk analysis by reviewing business processes, prioritizing the risks identified and developing an audit plan for manager review. Execution of specific audit assignments according to the audit plan.

Responsibilities

Participation in the overall development and delivery of the audit plan.
Lead, plan, execute and communicate results of audit assignments as per the audit plan.
Manage assignment level quality requirements in all audit work in conformance to Internal policies, auditing standards and procedures for consistent quality audit results.
Provide advisory support management on designing, implementing, and enhancing business controls.
Provide independent assurance in strategic projects and proactively recommend controls to mitigate risks.
Follow up audit recommendations and validate the implementation of the closure actions.
Provide support to Risk Management processes to ensure that business key risks are adequately assessed, mitigated and the assurance map appropriately updated.
Provide automation of audit testing support for business controls.
Provide timely and relevant reports on audit outcomes to support management and the Board on risk assurance and mitigation decisions.
Keep abreast with the latest technology trends and provide input to mitigate emerging threats.

Core competencies, knowledge, and experience

Business Competencies
Working With Others.
Consciously takes steps to make the most of every conversation/interaction.
Identifies people’s needs, interests and motives to be able to influence the decisions they make.
Communicates simply to excite and engage people.
Pro-actively adapts own style and approach to build rapport, and work with others more effectively.
Builds and maintains strong relationships and networks.

Operational Excellence

Targets effort and resources on high-value, high impact activity.
Focuses on achieving maximum performance and driving continuous improvement.
Thinks about processes and problems cross-functionally and end-to-end.
Uses knowledge of products, technology, process, systems and policy to solve problems.

Creativity and Innovation

Finds creative ways to exploit opportunities and solve problems.
Takes risks and pushes what is possible.
Experiments with unorthodox approaches.

Business Know-how

Uses data and research to make decisions that are competitively and financially robust.
Balances current and future needs.
Thinks and acts like an owner of the business.
Acts in line with legal, regulatory, professional and ethical standards.

Working With Change

Responds flexibly to changing situations.
Manages the business and people aspects of change to drive performance.

Project and Programme Management

Defines scope and deliverables in terms of time, cost, quality and business benefit.
Schedules activity and identifies resource needs, dependencies and synergies.
Evaluates progress, mitigates risks and addresses issues.

Functional Competencies

Audit

This competence describes the ability to objectively evaluate critical business processes and projects to ensure compliance, mitigate risk and drive improvement by implementing and testing process controls and governance.

Qualifications

Upper second degree in a Technical or Business field from a recognized University.
Fully qualified accountant – CPA (K) or equivalent and /or Holder of Certified Information Systems Auditor (CISA) or equivalent.
6-8 years working experience in external audit specializing in Business processes and/or information systems assurance from a reputable audit firm or extensive experience within an internal audit function.
Strong interpersonal skills and ability to communicate with all levels of management as well as engage with diverse stakeholders in multiple functions and or markets.
Excellent reporting (oral and written) skills.
Proven ability to lead audits and manage an audit team.
Proven ability to self-start and effectively manage their own workload to deliver a series of assignments.
Experience of using data analytics tools to support Computer Assisted Audit Techniques (e.g. ACL or Windows Idea).

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Driver – Network Assurance at Safaricom PLC

Driver – Network Assurance

Reporting to the Manager, Network Assurance the Driver, Network Assurance will provide transport services and related duties to the Business Assurance Department.

Responsibilities

Key accountabilities and decision ownership:

Health and Safety

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Network Measurements execution

Execute drive tests schedules.
Check and report on drive test airtime consumption.
Transferring departmental staff from one point to another on official duties.
Ensuring that the company vehicles are in perfect condition, doing the normal routine vehicle check up every morning. Checking if they are due for service.
Reporting/follow up on any breakdown.
Responsible for Dropping /Picking the assigned vehicles to & from the Garage (Designated dealer e.g. CMC/Toyota.

Core competencies, knowledge and experience:

Customer Obsession

Understand that every measurement reflects the customer s experience.
Prioritize areas with known customer complaints or strategic importance.
Follow measurement routes as planned.
Follow local regulations and company safety protocols.

Purpose

Understand that the ultimate goal is to improve customer experience through reliable network performance.
Ensure equipment is well kept at all times.
Focus on collecting high-quality, actionable data not just completing the route.
Visualize how customers experience the network in the areas you test.

Innovation

Explore ways to improve data accuracy or reduce testing time.
Find smart workarounds for challenges like traffic, inaccessible areas, or equipment issues.
Learn basic troubleshooting for equipment and software to minimize delays.

Collaboration

Report challenges or anomalies clearly and promptly.
Align your daily tasks with team goals and priorities.
Treat colleagues, stakeholders, and the public with courtesy and respect.
Respond quickly to requests or changes in plans.

Qualifications

Must have technical / professional qualifications:

At least 5 years working experience as a driver in Corporate or Public entity.
O’ Level education.
Valid driving license.
Basic mechanics course.
Experience with Microsoft tools: Outlook, Word, Excel etc.
Languages: English.

How to apply

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Research Manager at Safaricom

Research Manager

Workplace: Kenya

Job Description

At Safaricom, the Market Research and Customer Insights (& Foresights) Department plays a pivotal role in understanding customers and shaping the future of the business. The team transforms data and human stories into powerful insights that guide strategy, innovation, and brand growth across the company.

Their mission is to ensure every decision starts with the customer—uncovering what drives people, anticipating emerging trends, and providing foresight that keeps Safaricom and M-PESA ahead of change. Joining this team means being part of a dynamic group that combines curiosity, analytical thinking, and creativity to inspire customer-led innovation and impact millions of lives across Africa.

At Safaricom, transformation is driven by the human spirit combined with the power of technology. The company fosters a culture of collaboration, innovation, and inclusivity, guided by its ambition to be a digital-first, insights-led organization that fuels platforms and ecosystem partnerships.

What We’re Looking For

In line with current business needs, Safaricom is seeking a Research Manager who meets the following criteria. Reporting to the Senior Research Manager, the role will be responsible for providing reliable data and analysis that form the foundation for market and customer insights.

The successful candidate will monitor market trends and competitor activity to ensure the business remains informed and proactive. They will also translate complex data into clear, concise summaries that support strategic decision-making and drive business actions.

Key Responsibilities

End-to-End Research Project Management: Design, execute, and manage quantitative and qualitative research projects from brief to presentation.
Uncover Customer & Market Needs: Investigate customer satisfaction, brand perceptions, innovation suitability, and market sizing for key segments.
Monitor and Track Competition: Conduct competitive intelligence analysis on pricing, product launches, marketing campaigns, and network performance.
Support Innovation and Product Development: Collaborate with innovation and product teams to test concepts, features, and pricing using HCD (User Experience Research) techniques.
Analyse and Synthesize Data: Review research outputs, market reports, and trends to identify key insights.
Create Compelling Stories: Develop clear, visually engaging reports and presentations with actionable recommendations.
Vendor Management: Brief and manage external research agencies to ensure high-quality, timely, and cost-effective delivery.

Other Responsibilities

Proficiency in designing surveys, discussion guides, and executing qualitative and quantitative research techniques.
Ability to analyse data sets, identify trends, and communicate insights effectively.
Competence with tools such as SPSS, Excel, and Power BI.
Awareness of AI and Machine Learning for predictive analysis.
Understanding of API integrations to connect data sources for a single customer view.
Experience with Agile and DIY digital research platforms.
Strong project management skills to handle multiple projects efficiently.
Commercial acumen connecting research insights to business outcomes such as revenue, retention, and market share.
Genuine curiosity about technology and telecom trends.
Focused on understanding and addressing the business questions of internal stakeholders.
Commitment to upholding integrity, accountability, and company safety policies.

Qualifications

Bachelor’s Degree in Data Science, Statistics, Economics, or a related field from a recognized institution.
Minimum of 6 years’ experience in market research or M&E, with proven hands-on experience in research methods.
Strong analytical, storytelling, critical thinking, and problem-solving skills.
A self-starter with a collaborative mindset and excellent teamwork skills.

How to Apply

If you meet the qualifications and are ready to take on this challenge, update your candidate profile on Safaricom’s recruitment portal and click the Apply button. Ensure your resume is attached when submitting your application.

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Principal Officer, Fraud Detection and Analytics at Safaricom PLC

Principal Officer, Fraud Detection and Analytics

Safaricom House, Kenya

Job Description

Reporting to the Chapter Lead, Fraud Detection and Analytics, the role holder will be responsible for providing support on Fraud Detection and Prevention initiatives through proactive and accurate analytics, process reviews to prevent and detect fraud while driving improved customer experience.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
Adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Risk Analysis and Audit

Practice and collaborate on Risk assessments for products and services with internal stakeholders.
Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas
As part of Corporate Security Assurance group, define fraud risk thresholds to govern fraud control performance for products
Build and relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud.

Forensic Reviews and Investigation

Execution of Forensic reviews across Business risk areas.
Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development.

Data Analytics and Mining

Work closely with Data Science teams towards delivery of short to medium term development of fraud analytics models to address prevention of fraud in GSM, MPESA and new product areas.
Provide insights on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
Develop insights on current and emerging customer fraud trends and fraud risk areas into actionable use cases
Leverage fully on AI/ML for all Fraud rules to deliver consistent high quality controls
Create fraud solution use cases and detailed product roadmap documents to articulate desired
features and functionalities of the desired Fraud architecture and functionalities.
Track and analyze frontline metrics for Demand
Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

Define risk based automation and reporting requirements for monitoring of fraud solutions KPIs for all products and services.
Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough Financial Services Industry innovation
Develop and maintain integrated reports within the function to capture well defined performance metrics for rules, AI models and Demand Management.
Work closely with other business stakeholders on reporting unification for Corp Security Demand
Develop insights from 24-7 monitoring to drive use cases for automation and controls refresh.

Core competencies, knowledge and experience:

Customer Obsession

Deepen team connection to our customers and communities.
Foster authentic relationships with customers and partners that build trust.
Explicitly take customer-centric decisions and take personal ownership to achieve results.
Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

Create an inspiring vision for your team to drive strategy and performance.
Show ambition and courage, empowering others to go beyond the plan.
Bold and challenge teams to reimagine how things are done.
Prompt new thinking and ideas by asking “what if” questions.
Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

Create psychological safety so everyone can have an impact.
Fuel innovative ideas from others and test them to enable growth.
Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
Share your ongoing learning and personal purpose with others.
Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
Actively collaborate to break silos and hold your team accountable to do the same.
Develop others to make the most of their talents and coach them to take ownership to get things done.
Create an inclusive environment ensuring the safety and wellbeing of others.
Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

Relevant Degree in Business, Engineering or IT Undergraduate Degree or relevant field along with professional qualifications.
Professional certification in Fraud Examination, Auditing, IT Security, Accounting.
Understanding of Agile Methodology.
At least 5 years experience in a Telco environment
At least 5 years in data analytics environment generating business insights by running long lead, realtime and ad-hoc analysis and have proven experience in a telecoms environment.
Highly developed interpersonal and communication skills.
Ability to manage and coordinate multiple projects simultaneously with strict deadlines to deliver on commitments
Highly developed interpersonal and communication skills.
Possess high professional and ethical standards.

How to Apply. If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button. Remember to attach your resume.

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Senior Officer, Fraud Strategy and Analytics at Safaricom PLC

Senior Officer, Fraud Strategy and Analytics

Safaricom House-HQ, Kenya

Job Description

Reporting to the Chapter Lead, Fraud Strategy and Analytics, the Senior Officer – Fraud Strategy and Analytics will be responsible for providing support on Fraud prevention initiatives through building and maintaining fraud systems, tools, and automation. The role holder will undertake this through design and development of customer centric anti-fraud solutions to prevent and detect fraud and while driving improved customer experience.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Fraud Detection

Develop and correlate insights on current and emerging fraud trends and derive critical information to aid in decision making and performance benchmarks for fraud controls.
Support in the development and optimization of fraud rules and models in response to current and emerging fraud trends.
Support integration and optimization of fraud automations with business systems, and required data feeds aimed at improving detection ability and control environment.
Setup of tracking mechanisms to monitor fraud KPIs and conduct deep dives geared towards success of the fraud initiatives within strict timelines.
Collaborate with the various squads towards implementing short to medium term fraud controls
Active participation in fraud reviews and other fraud monitoring initiatives.

Risk Analysis and Audit

Practice and collaborate on Risk assessments for products and services with internal stakeholders.
Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas.
Build and maintain relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud.

Forensic Reviews and Investigation

Execution of Forensic reviews across Business risk areas.
Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development.

Data Analytics and Mining

Work closely with Data Science teams towards delivery of short to medium term development of fraud analytics models to address prevention of fraud in GSM, MPESA and new product areas.
Provide insights on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
Develop insights on current and emerging customer fraud trends and fraud risk areas into actionable use cases.
Active participation in all fraud monitoring activities.
Create fraud solution use cases and detailed product roadmap documents to articulate desired features and functionalities of the desired Fraud architecture and functionalities.
Track and analyze frontline metrics for Demand.
Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

Define risk based automation and reporting requirements for monitoring of fraud solutions KPIs for all products and services.
Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough Financial Services Industry innovation.
Develop and maintain integrated reports within the function to capture well defined performance metrics for rules, AI models and Demand Management.
Work closely with other business stakeholders on reporting unification for Corp Security Demand
Develop insights from 24-7 monitoring to drive use cases for automation and controls refresh.

Core competencies, knowledge and experience:

Customer Obsession

Deepen team connection to our customers and communities.
Foster authentic relationships with customers and partners that build trust.
Explicitly take customer-centric decisions and take personal ownership to achieve results.
Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

Create an inspiring vision for your team to drive strategy and performance.
Show ambition and courage, empowering others to go beyond the plan.
Bold and challenge teams to reimagine how things are done.
Prompt new thinking and ideas by asking “what if” questions.
Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

Create psychological safety so everyone can have an impact.
Fuel innovative ideas from others and test them to enable growth.
Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
Share your ongoing learning and personal purpose with others.
Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
Actively collaborate to break silos and hold your team accountable to do the same.
Develop others to make the most of their talents and coach them to take ownership to get things done.
Create an inclusive environment ensuring the safety and wellbeing of others.
Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

Relevant degree in Business, Engineering or IT Undergraduate Degree or relevant field along with professional qualifications.
Professional certification in AI, Data Science, Fraud Examination, Auditing, IT Security.
Competencies in software development/ data extraction technologies and platforms e.g. {C#, Java, Python, C, C++, Objective C, Flutter, Oracle, MySql, Sql Server,Nosql Databases,Virtualization Using Docker, Linux and Windows Administration, ETL, Soap/Restful Web Services, USSD, SMPP, Cloud Computing using AWS/Azure}.
Understanding of Agile Methodology, Machine learning, Bot development, Penetration Testing, QA, Project Management, Micro services, SANs security compliance, and Technical documentation.
At least 3 years as a software engineer/developer or data science experience.
Proficiency in data analysis and trend profiling using big data technologies such as Apache Hadoop,Apache spark, or Power BI.
Ability to work in complex environments and multiple projects simultaneously with strict deadlines to deliver on commitments.
Highly developed interpersonal and communication skills.
Possess high professional and ethical standards.

How to Apply.

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M-PESA MiniApps Development Engineer at Safaricom PLC

Brief Description

Reporting to Development Lead Fintech, the M-PESA MiniApps Development Engineer will be responsible for designing, developing, and maintaining mini-applications within the M-PESA ecosystem. The role focuses on enabling internal and third-party integrations, building customer-centric experiences on the M-PESA Super App, and ensuring scalable, secure, and reliable mini-app solutions that drive merchant, consumer, and ecosystem growth.

Key Responsibilities

MiniApp Development

Design, develop, and maintain mini-applications on the M-PESA Super App platform using modern frameworks (e.g., React, Vue, Flutter).
Implement APIs and SDKs for seamless integration with M-PESA Core Services (payments, authentication, wallet, and merchant services).

Integration & Ecosystem Enablement

Work closely with internal and external developers, startups, and merchants to onboard and integrate their services into the MiniApps platform.
Ensure API contracts, sandbox environments, and developer tools are well-documented and easy to use.

Security & Compliance

Apply secure coding practices aligned to Cybersecurity baselines standard and regulations.
Implement tokenization, secure session handling, and strong identity verification (OAuth2/JWT).

Performance & Reliability

Optimize mini-apps for performance, offline capabilities, and minimal data usage.
Ensure resilience, observability, and scalability across multiple user journeys.

Collaboration & Continuous Improvement

Partner with Product Owners, Designers, Architects, and QA to deliver high-quality features.
Contribute to internal developer platforms and tooling to improve the speed and consistency of MiniApps delivery.
Participate in code reviews, CI/CD pipelines, and Agile ceremonies.

Qualifications & Experience

Bachelor’s degree in computer science, Software Engineering, or related field (or equivalent experience).
3+ years of experience in mobile/web application development with modern frameworks (React, Vue, Angular, Flutter, React Native).
Handson experience in development of native mobile apps on Android and iOS operating systems using kotlin and swift programming languages
Strong experience with RESTful and GraphQL APIs, API Gateways, and secure integrations.
Solid understanding of OAuth2, JWT, and token-based authentication.
Hands-on experience with payments, fintech, or e-commerce applications is highly desirable.
Familiarity with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI) and containerized environments (Docker, Kubernetes/OpenShift).
Strong problem-solving skills, debugging, and performance optimization experience.
Experience building super-app mini-programs (e.g., WeChat Mini Programs, Alipay MiniApps).
Knowledge of cloud-native architectures and microservices.
Familiarity with SDK development for third-party integration.
Exposure to design systems and UI/UX best practices.

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Senior Manager – CVM Operations Lead at Safaricom PLC

Senior Manager – CVM Operations Lead

Location: Kenya

Job Description
Reporting to Tribe Lead – Base Growth, the position holder will lead in building and executing Safaricom’s Product strategic pillars, focusing on the creation and delivery of products and services — with a strong emphasis on Financial Services products — aimed at customer onboarding, growth, and retention.

The role holder will provide product ownership, leadership, and coaching to a multi-skilled delivery squad, and serve as the lead Project Manager for core platform developments, enhancements, and services.

This position also involves management of BTL 121 campaigns, campaign platforms, and campaign execution. The successful candidate will create and support products and services that defend Customer Market Share, grow Traffic & Revenue Market Share, Product ADOU, Product COAT, ARPU, and Usage per customer.

They will be expected to achieve 100% CVM penetration for both inbound and outbound CVM, embed the CVM craft across the organization, and deliver Artificial Intelligence in all customer interactions. The role will also oversee the delivery of all CVM & DCVM platforms and the CVM capability roadmap.

Responsibilities

Define strategy and marketing technology roadmap within the Consumer Business team
Ensure timely and cost-effective delivery and enhancement of core platforms and customer value management platforms
Define and manage the product backlog, product delivery sprints, squad resources, and sprint tasks
Prioritize and lead the squad to deliver backlog scope, ensuring alignment with business priorities and expected outcomes
Drive adherence to agile methodologies and squad ceremonies
Prepare product reports and lead sprint retrospectives and reviews to assess actual market take-up versus business case expectations
Manage stakeholders across internal functions to ensure delivery of departmental objectives within SLA
Oversee CVM campaign management, ensuring adherence to contact policy, weekly campaign development, seamless execution, and tracking
Manage CVM suppliers, assess performance, handle revenue share with partners, and ensure timely vendor payments
Execute, track, and evaluate campaigns, providing feedback and collaborating with internal CVM representatives across units

Qualifications

Degree in Computer Science, IT, Engineering, Business IT, or Project Management discipline
Minimum 10 years of hands-on experience in product management, technical delivery, or marketing-tech management in a competitive commercial environment, with at least 4 years in senior management
Strong customer focus with proven experience in launching products and achieving product revenue targets
Demonstrated experience in managing and developing teams
Strong awareness of market trends, competitive impacts, and market opportunities
Achievement-oriented, innovative, and creative

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Projects Management Officer – Fixed Term Contract at Safaricom PLC

Job Description

Reporting to the Senior Manager, Foundations Finance, the position holder is responsible for planning and overseeing both construction and supplies projects within Safaricom & Mpesa Foundations, from the initial ideation through to completion of all Foundations’ construction and non-construction projects and managing the work of contracted Project Management Consultants. The role holder will also lead and oversee projects and will work closely with Engineers and Architects of contracted Project Management consultants to develop a plan, create a project time frame, distribute resources, and ensure timely completion of projects.

This role is 2 years fixed term contract.

Key Responsibilities

Health and Safety

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Other Responsibilities

Scope and cost projects for submission to the Board for funding consideration.
Review the work and processes of project management consultants to ensure smooth delivery of high-quality projects.
Monitor implementation of all projects to ensure value for money in all construction projects.
Monitor implementation of all projects to ensure delivery of quality projects.
Lead projects assessment visits with consultants to scope projects.
Review and interpret projects design reports, Bills of Quantities and Tender Evaluation reports submitted by projects Management. Consultants from time to time to ensure transparency, fairness, completeness, and compliance to set guidelines and policies.
Lead in procurement of Project Management Consultancy services in liaison with Supply chain Management Team.
Monitor and ensure professionals are engaged in managing implementation of Foundations projects.
Explore innovation in implementation of projects to optimize on resources without compromising on projects quality.
Guide project teams and committees in approval of projects and manage project teams in the implementation of both large- and small-scale initiatives such as Pamoja, regional Projects, Ndoto Zetu and ensuring all approved project are implemented within the set timelines.
Guide the Teams on costing of projects under the various initiatives to ensure consistency in costing and scope.
Design a matrix for allocation of projects for implementation to the different project management consultants equitably.
Ensure all Foundations projects are inspected, and valid documentation for inspections done maintained.
Track timelines for projects and ensure valid contract documents, bonds and insurances are in place for all projects.
Review contractors’ valuations for all projects before sharing the same for processing by Finance Team and explore automation of payment requests.
Monitor implementation of all projects to ensure adherence to timelines.
Manage an automated grant management system that will ensure timely, efficient, and effective grant management, disbursements, monitoring, reporting, and commissioning of the portfolio of projects.
Maintain a projects database for tracking all active and completed projects and prepare various project reports as may be required.

Stakeholders Engagement

Be the Foundations’ contact regarding projects.
Ensure adequate engagement of all projects’ stakeholders before, during and after projects implementation.
Coordinate projects review meetings with Project Management Consultants and Foundation projects implementers and other stakeholders including beneficiaries virtually and on-site.
Lead in coordinating projects visits by internal and external Teams /stakeholders and Liaise with Monitoring & Evaluation Team in coordinating monitoring & Evaluation visits for ongoing and completed projects.
Participate in and ensure site handover meetings for all construction projects are done.

ISO 26000

Monitor and ensure adherence to ISO 26000 guidelines by project Management consultants and support ISO26000 internal and external audits.
Make recommendations for amendments to the ISO procedures based on changes within the Foundation and/or its working methodologies.

Audits and Risk Management

Identify, based on reporting, projects/contractors that should be recommended for internal audit.
Support Foundations’ statutory audits and legal compliance audits from time-to-time
Ensure compliance to regulatory and statutory requirements.
Ensure adherence to laws relating to construction projects by contractors and consultants including but not limited to BORAQs, NCA laws etc

Core competencies, knowledge and experience:

Customer Obsession

Deepen team connection to our customers and communities.
Foster authentic relationships with customers and partners that build trust.
Explicitly take customer-centric decisions and take personal ownership to achieve results.
Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

Create an inspiring vision for your team to drive strategy and performance.
Show ambition and courage, empowering others to go beyond the plan.
Bold and challenge teams to reimagine how things are done.
Prompt new thinking and ideas by asking “what if” questions.
Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

Create psychological safety so everyone can have an impact.
Fuel innovative ideas from others and test them to enable growth.
Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
Share your ongoing learning and personal purpose with others.
Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
Actively collaborate to break silos and hold your team accountable to do the same.
Develop others to make the most of their talents and coach them to take ownership to get things done.
Create an inclusive environment ensuring the safety and wellbeing of others.
Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

A Bachelor’s degree in architecture, Civil Engineering, Mechanical Engineering, Electrical Engineering, or Building Services Engineering from a recognized institution.
Professional certifications:

Project Management Professional (PMP®) or PRINCE2.
Professional Engineer with a recognized engineering professional body (EBK or equivalent).

Membership in relevant professional institutions (e.g., Institution of Engineers of Kenya).
Minimum of 7 years of progressive work experience in infrastructure and project management, including proven experience in design, supervision, contract management, and delivery of a diverse portfolio of construction projects on time and within budget.
Strong knowledge of international and local construction codes (Eurocodes, BS, ACI, ASTM, Kenya Building Code).
Knowledge of sustainability practices and ISO standards in construction and project management.
Excellent leadership, communication, and stakeholder management skills.

Preferred Skills & Competencies

Software Proficiency

Design & Engineering Software: Proficiency in industry-relevant design and engineering software, such as:

Architectural Design & BIM: Revit, ArchiCAD, AutoCAD Architecture, SketchUp Pro, Rhino.
Civil & Structural Engineering: AutoCAD, Civil 3D, Tekla Structures, STAAD.Pro, ETABS, SAP2000.
Building Services (MEP): Revit MEP, AutoCAD MEP, Dialux, Relux, MagiCAD.

Project Management & Collaboration Tools: Proficiency with tools such as Primavera P6, MS Project, Asana, Trello, or BIM 360/Accruent.
Data Analysis & Reporting: Hands-on experience with data analytics and visualization tools (e.g., Power BI, Tableau, or advanced MS Excel).

Strategic & Systems Experience

A demonstrated ability to explore and integrate innovation in project implementation to optimize resources and quality.
Experience in managing or implementing automated systems for grants, projects, or portfolio management.

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Anti-Money Laundering Analyst at Safaricom

Anti-Money Laundering Analyst

Kenya

Job Description

Reporting to the Chapter Lead, Money Laundering Reporting Office, the position holder has the responsibility to ensure adherence to the organization’s anti money laundering (AML), counter terrorist financing (CTF) and Counter Proliferation Financing controls. The person will also ensure that M-PESA services and any qualifying service are offered in compliance with provisions of the Proceeds of Crime & Anti-Money Laundering Act, 2009.

Responsibilities

Key accountabilities and decision ownership

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
Other Responsibilities
Develop and maintain an effective monitoring and analytical function in regard to Safaricom products and services.
Ensure that the subscriber network is compliant with applicable legislation governing subscriber registration.
Ensure that agent, staff and supplier due diligence is in compliance with the AML Regulations
Ensure the business has the appropriate level of controls to meet AML, CTF and CPF group policies as well as local and international regulatory AML requirements.
Maintain a detailed knowledge of current AML regulations, legislation requirements, as well as future developments within the AML, CTF and CPF space and update Safaricom’s internal AML policies and procedures as appropriate.
Develop and maintain effective customer onboarding due diligence program, watch list screening, transaction monitoring, training and suspicious activity reporting programs.
Develop and correlate insights on current and emerging AML, CTF and CPF trends and derive critical information to aid in decision making and performance benchmarks for AML, CTF and CPF controls.
Support in the development and optimization of AML, CTF and CPF rules and models in response to current and emerging fraud trends.
Support integration and optimization of AML, CTF and CPF automations with business systems, and required data feeds aimed at improving detection ability and control environment.
Collaborate with the various squads towards implementing short to medium term AML, CTF and CPF controls.
Active participation in AML, CTF and CPF reviews and other AML, CTF and CPF monitoring initiatives.

Analysis and Audit

Practice and collaborate on Risk assessments for products and services with internal stakeholders.
Continuous assessment and evaluation of AML/CFT/CPF control suitability.
Build and maintain relationships with internal and external stakeholders required for supporting execution of the tasks to manage AML/CFT/CPF risks.

Reviews and Investigation

Customer onbaording, sanction screening, transaction monitoring reviews and invetigations to identify suspicious activities/transactions.
Articulate required AML/CFT/CPF controls to be inbuilt in products and services.

Data Analytics

Work closely with Data Science teams towards delivery of AML/CFT/CPF detection models.
Provide insights on customer pain areas to address gaps in Product design, processes that impact customer experience.
Develop insights on current and emerging AML/CFT/CPF trends and risk areas into actionable use cases.
Active participation in all AML/CFT/CPF monitoring activities.
Track and analyze frontline metrics for Demand
Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

Develop and maintain integrated reports within the function to capture well defined performance metrics for KYC reviews, AML/KYC alerts rules, AI models and Demand Management.
Develop insights from KYC, Sanctions/PEP Screening and Transaction monitoring reviews to drive use cases for automation and controls refresh.

Training and Awareness

Maintain an effective AML training program across the operational functions that deals with services and products that are in scope of applicable legislation and Safaricom services.

Core competencies, knowledge and experience:

Customer Obsession

Deepen team connection to our customers and communities.
Foster authentic relationships with customers and partners that build trust.
Explicitly take customer-centric decisions and take personal ownership to achieve results.
Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

Create an inspiring vision for your team to drive strategy and performance.
Show ambition and courage, empowering others to go beyond the plan.
Bold and challenge teams to reimagine how things are done.
Prompt new thinking and ideas by asking “what if” questions.
Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

Create psychological safety so everyone can have an impact.
Fuel innovative ideas from others and test them to enable growth.
Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
Share your ongoing learning and personal purpose with others.
Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
Actively collaborate to break silos and hold your team accountable to do the same.
Develop others to make the most of their talents and coach them to take ownership to get things done.
Create an inclusive environment ensuring the safety and wellbeing of others.
Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

Must have technical / professional qualifications

Relevant Degree in Business, Engineering or IT Undergraduate Degree or relevant field along with professional qualifications.
Good knowledge of payment services and operations.
Knowledge of money laundering techniques and regulations.
Professional certification in AI, Data Science, AML/CFT/CPF Examination.
Competencies in software development/ data extraction technologies and platforms e.g. {C#, Java, Python, C, C++, Objective C, Flutter, Oracle, MySql, Sql Server,Nosql Databases,Virtualization Using Docker, Linux and Windows Administration, ETL, Soap/Restful Web Services, USSD, SMPP, Cloud Computing using AWS/Azure}.
Understanding of Agile Methodology, Machine learning, Bot development, Penetration Testing, QA, Project Management, Micro services, SANs security compliance, and Technical documentation.
At least 3 years as a software engineer/developer or data science experience.
Proficiency in data analysis and trend profiling using big data technologies such as Apache Hadoop,Apache spark, or Power BI.
Ability to work in complex environments and multiple projects simultaneously with strict deadlines to deliver on commitments.
Highly developed interpersonal and communication skills.
Possess high professional and ethical standards.

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Senior Business Analyst at Safaricom Kenya

Key Responsibilities:

Lead end-to-end business analysis activities by engaging stakeholders to elicit, validate, and document business needs, ensuring alignment with strategic objectives.
Translate business requirements into high-impact solution designs, leveraging existing enterprise systems and identifying gaps where new solutions are needed, in line with architectural standards.
Facilitate collaborative workshops with business, technical, and QA teams to co-create testable, traceable, and value-driven functional specifications.
Drive consensus and clarity across cross-functional teams to ensure shared understanding of requirements, minimizing ambiguity and rework during delivery.
Support vendor and solution evaluation processes, contributing to technical and functional assessments during procurement and implementation phases.
Champion continuous improvement by identifying opportunities to optimize business processes, enhance system capabilities, and improve stakeholder engagement.
Mentor junior analysts and contribute to best practices, ensuring consistency, quality, and innovation in business analysis deliverables.
Develop and maintain comprehensive process documentation that accurately reflects how business systems support organizational objectives, ensuring clarity, traceability, and alignment with business requirements.
Ensure IT systems and solutions are tightly aligned with business processes, facilitating stakeholder engagement in process reviews to:
Minimize development costs for new applications and products,
Enable rapid response to evolving business needs and regulatory changes,
Enhance user and customer experience through improved quality assurance.
Maintain proactive stakeholder communication, providing regular updates on progress, risks, and changes to ensure alignment and manage expectations.
Ensure requirements are testable and measurable and collaborate with QA teams to define clear testing objectives and acceptance criteria.
Review and validate test cases and UAT results, ensuring they accurately reflect business requirements and support successful solution delivery.

Qualifications

Bachelor’s degree in computer science, Information Systems, Engineering, or a related business/technology field.
Minimum 5 years of experience in gathering and documenting business requirements and translating them into technical specifications.
Experience in driving projects to completion on their own.
Strong understanding of enterprise architecture principles and their application in designing scalable, future-ready solutions.
Experience in designing and integrating solutions within existing enterprise application landscapes (e.g., CRM, ERP, SCM).
Proven ability to produce clear, testable requirements that support test-driven development and ensure traceability throughout the delivery lifecycle.
Demonstrated experience working in cross-functional teams to deliver technology solutions that align with business strategy and enhance customer experience.

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Engineer – Enterprise Customer Support at Safaricom Kenya

Reporting to the Manager – Enterprise Premium Support the role holder will perform complex EBU 2nd Line technical support operations for Enterprise customers support escalations and liaise with vendors to offer permanent solutions to recurring problems.

Key Responsibilities:

Handle Enterprise customers, support, partners and Safaricom special projects.
Provide Level 2 technical support.
Build tools to reduce occurrences of errors and improve customer experience.
Perform root cause analysis for production errors.
Permanently resolve recurring faults
Come up with innovative ways to reduce demand.
Investigate and resolve technical issues.
Develop scripts to automate visualization.
Research, review and recommend emerging technologies and innovative customer solutions and liaise with stakeholders for technology adoption to maximize service availability.
Effectively liaise with subject matter experts-level 3 support players to diagnose, troubleshoot, and repair complex customer issues.
Perform capacity monitoring and reporting on individual client circuits as well as network resources.
Perform scheduled preventive maintenance for proactive support for global customers.
Perform root cause analysis on issues to avoid recurrence.
Escalate and follow up issues with relevant backend teams.
Effectively communicate ticket status, service outages and escalate as per established customer support and escalation matrix.
Ensure all customer solutions are documented.
Ensure all running configurations are backed up.
Ensure all Preventive and restorative procedures are documented and adhered to.
Ensure communication progressively and properly done to all stakeholders Weekly and monthly reporting on link performance Role requirements.

Qualifications:

Bachelor’s degree in computer science, BSc Electrical and Electronics Engineering, Telecommunications engineering, MIS, or related field.
ITIL v4 Foundation, Agile and Scrum Fundamentals Certification mandatory
CCNP, CCNA Security certifications are mandatory; CCIE-Voice, CCIE SP, CCIE R&S is an added advantage.
Strong understanding of emerging technologies: SDWAN, IoT, managed security, AWS, Microsoft Azure, VMware. Relevant certification on the same is an added advantage.
5 years’ experience in technical support and preferably for an Internet Service provider or equivalent.
Experience in managing Linux based infrastructure.
Hands-on experience with databases including MySQL, Ruby, Python
Knowledge of Java/JVM based languages.

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Network Administrator at Safaricom Kenya

Brief Description
Reporting to the Manager – IT Networks, the Network Administrator will be providing technical expertise, design and support to Safaricom in the field of Call Center, local and wide area network administration.

Responsibilities

Advises on the communications requirements of installed and planned networked information systems.
Carries out surveys to establish network connection requirements.
Maintain system standards and procedures on network related issues and technically enforce the same.
Working with the Digital Engineering team on providing various cloud solutions and integrations.
Implementation, Configuration and support of the Safaricom voice platforms including the contact center and cisco call manger.
Monitors, administers and maintains network security, countermeasures for availability and safety.
Liaise with other departments to deliver cross team projects and harmonized IT operations in SFC. Provide input, expertise in projects that require IT Network infrastructure for expanding business areas to support retail outlets. Switch rooms and new products and services
Uses network management tools to investigate, diagnose and resolve network problems within service level agreement tolerances, referring to network users, other staff, and suppliers as necessary.
Respond to support issues and connectivity incidents for Safaricom’s Corporate LANs, troubleshooting and IP Addressing and connectivity across the company.
Implements and administers the SFC internet connection, mail gateways and security.
Response to support calls on data, telephone support and call center issues as backup for Telephone Services Team Leader.
Documentation of network, network design hardware and software inventory.

Qualification

Graduate/Degree BSc. In Comp. Sc,
Certified CISCO Engineer
Experience with different cloud provider technologies including Amazon Web Services, Microsoft Azure.
A solid background in Linux/Unix and Windows server system administration
Understanding of cloud infrastructure and security requirements
Deep Knowledge of Voice Systems – call Manager, Genesys
Knowledge and integration of SIP and PSTN.
Managing, Configuring and Troubleshooting CISO Security Integrated Services Engine (ISE)
Managing configuring and Troubleshooting CISCO Security Intrusion Prevention Systems (IPS)
Managing, Configuring and Troubleshooting Checkpoint Firewalls, Cisco Firewalls and Web Authentication Firewalls.
Formal professional training or work experience in networking and communication technologies. Knowledge of a networking environment
Knowledge of Cisco IOS and proficiency in a wide range of networking LAN/WAN products and technologies
Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
Knowledge of basic network architecture concepts (zones/DMZ, VLANs, segmentation, subnetting. LAN/WAN).

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Enterprise System Developer at Safaricom Kenya

Key Responsibilities:

Technical Development & Integrations

Design, develop, and maintain integrations between Oracle Fusion and external systems using Oracle Integration Cloud (OIC), REST/SOAP Web Services, and file-based approaches.
Build and optimize data migration and conversion solutions using FBDI templates, ADFdi, HDL (HCM Data Loader), and SQL/PLSQL scripts.
Develop, enhance, and support BI Publisher reports, OTBI dashboards, Smart View queries, and custom data models for business reporting.
Create and maintain custom applications and extensions using Oracle VBCS, APEX, and ADF frameworks where required.
Monitor, troubleshoot, and optimize real-time and batch integrations for performance, scalability, and reliability.
System Enhancements & Customization
Analyse business requirements and translate them into MD50/technical design specifications (MD70, MD120).
Implement custom workflows, approval hierarchies, and security role modifications as per business requirements.
Conduct data modelling and schema design for reporting and analytics.
Develop and maintain automation scripts for recurring tasks, including data loads, reconciliations, and testing.
Ensure compliance with Oracle’s PaaS and SaaS extension guidelines to keep the solution upgrade-safe.

Release & Support Management

Manage Oracle SRs (Service Requests) and work with Oracle support to resolve technical issues.
Provide 3rd line technical support for Oracle Fusion incidents, escalations, and production issues.
Assess and test quarterly Oracle Fusion Cloud releases for impact on integrations, reports, and custom solutions.
Perform root cause analysis (RCA) for recurring incidents and propose long-term technical fixes.
Collaborate with infrastructure and DBA teams on system performance, tuning, and monitoring.

Collaboration & Documentation

Partner with functional consultants to validate technical feasibility of configurations and setups.
Prepare and maintain technical documentation including integration maps, ERDs, test scripts, and operational guides.
Mentor support teams by providing knowledge transfer and troubleshooting guidelines.

Qualifications

Qualifications

Bachelor’s degree in Computer Science, Engineering, Data Science, or related technical field

Proven hands-on experience in Oracle Fusion technical development with expertise in at least 3 of the following:

Oracle Integration Cloud (OIC)
BI Publisher, OTBI, Smart View
FBDI, ADFdi, HDL (for HCM)
REST/SOAP APIs, Web Services
Oracle VBCS, APEX, ADF for extensions
Strong SQL, PL/SQL, and data modelling skills.
Familiarity with Fusion SaaS architecture, data structures, and security model.
Experience with end-to-end integrations (on-premise to cloud, cloud-to-cloud, and hybrid).
Strong knowledge of technical documentation standards (MD50, MD70, etc.).
Exposure to Agile/Scrum project delivery methodologies.
Ability to troubleshoot complex incidents and perform performance tuning.
Good understanding of functional flows in Fusion ERP/HCM/SCM to contextualize technical solutions.

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Senior Officer, Fraud Strategy and Analytics at Safaricom Kenya

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Fraud Detection

Develop and correlate insights on current and emerging fraud trends and derive critical information to aid in decision making and performance benchmarks for fraud controls.
Support in the development and optimization of fraud rules and models in response to current and emerging fraud trends.
Support integration and optimization of fraud automations with business systems, and required data feeds aimed at improving detection ability and control environment.
Setup of tracking mechanisms to monitor fraud KPIs and conduct deep dives geared towards success of the fraud initiatives within strict timelines.
Collaborate with the various squads towards implementing short to medium term fraud controls
Active participation in fraud reviews and other fraud monitoring initiatives.

Risk Analysis and Audit

Practice and collaborate on Risk assessments for products and services with internal stakeholders.
Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas.
Build and maintain relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud.

Forensic Reviews and Investigation

Execution of Forensic reviews across Business risk areas.
Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development.

Data Analytics and Mining

Work closely with Data Science teams towards delivery of short to medium term development of fraud analytics models to address prevention of fraud in GSM, MPESA and new product areas.
Provide insights on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
Develop insights on current and emerging customer fraud trends and fraud risk areas into actionable use cases.
Active participation in all fraud monitoring activities.
Create fraud solution use cases and detailed product roadmap documents to articulate desired features and functionalities of the desired Fraud architecture and functionalities.
Track and analyze frontline metrics for Demand.
Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

Define risk based automation and reporting requirements for monitoring of fraud solutions KPIs for all products and services.
Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough Financial Services Industry innovation.
Develop and maintain integrated reports within the function to capture well defined performance metrics for rules, AI models and Demand Management.
Work closely with other business stakeholders on reporting unification for Corp Security Demand
Develop insights from 24-7 monitoring to drive use cases for automation and controls refresh.

Core competencies, knowledge and experience:

Customer Obsession

Deepen team connection to our customers and communities.
Foster authentic relationships with customers and partners that build trust.
Explicitly take customer-centric decisions and take personal ownership to achieve results.
Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

Create an inspiring vision for your team to drive strategy and performance.
Show ambition and courage, empowering others to go beyond the plan.
Bold and challenge teams to reimagine how things are done.
Prompt new thinking and ideas by asking “what if” questions.
Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

Create psychological safety so everyone can have an impact.
Fuel innovative ideas from others and test them to enable growth.
Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
Share your ongoing learning and personal purpose with others.
Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency

Collaboration

Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
Actively collaborate to break silos and hold your team accountable to do the same.
Develop others to make the most of their talents and coach them to take ownership to get things done.
Create an inclusive environment ensuring the safety and wellbeing of others.
Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

Relevant degree in Business, Engineering or IT Undergraduate Degree or relevant field along with professional qualifications.
Professional certification in AI, Data Science, Fraud Examination, Auditing, IT Security.
Competencies in software development/ data extraction technologies and platforms e.g. {C#, Java, Python, C, C++, Objective C, Flutter, Oracle, MySql, Sql Server,Nosql Databases,Virtualization Using Docker, Linux and Windows Administration, ETL, Soap/Restful Web Services, USSD, SMPP, Cloud Computing using AWS/Azure}.
Understanding of Agile Methodology, Machine learning, Bot development, Penetration Testing, QA, Project Management, Micro services, SANs security compliance, and Technical documentation.
At least 3 years as a software engineer/developer or data science experience.
Proficiency in data analysis and trend profiling using big data technologies such as Apache Hadoop,Apache spark, or Power BI.
Ability to work in complex environments and multiple projects simultaneously with strict deadlines to deliver on commitments.
Highly developed interpersonal and communication skills.
Possess high professional and ethical standards.

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Core Network Support Engineer – Packet Core at Safaricom Kenya

Key Responsibilities

Responsible for implementation, Operation and optimization IP network elements: routers, switches and firewalls.
Integration and optimisation of Evolved Packet core network elements: SGSN/MME, GGSN/PGW/SGW, PCRF, DNS, EPSN for 2G, 3G, 4G, 5G and IOT networks
Integration of RAN systems: BSC, RNC, eNodeB, gNodeB,etc to the core network.
Integration to downstream systems: Billing, HLR/HSS IP nodes: CGNAT, Firewalls, DNS, etc
Implementation of new technologies and services in the Packet Core network e.g NBIOT, voWiFi, VoBB, VoLTE,etc
Perform packet tracing and complex logs analysis for Packet Core Nodes in the 2G,3G,4G & 5G EPC domains
Exceptional troubleshooting skill is required to solve the customer issues before involving to the equipment vendor/manufacturers.
Use of automation tools for routine tasks.
Proactive maintenance and monitoring of key network and system to ensure adherence to KPI agreements.
Configuration management and strict adherence to underlying governance structures
Perform BCP exercises and documentation as per BCP calendar.
Develop and implement predictive analysis to avert system faults/incidents.
Fault/incident resolution within SLA while adherence to underlying governance
Assist with the design process and assists in guidance with regards to practices, procedures, and techniques.
Works with Business Agile teams and technology teams to determine if Core Network infrastructure and applications fit specification and technical requirements.
Tests and evaluates systems, subsystems, and components.
Acts as a technical contact and liaison for outside vendors and/or customers.
Troubleshoots and resolves complex Core network issues affecting customer experience.

Qualifications

Bachelor’s Degree or Equivalent Electrical Engineering, Computer Science, Information Systems or related certification
Generally requires 3-5 years related experience

Hands-on knowledge in the following areas:

Cisco and/or Huawei routing and switching.
Knowledge of Packet Core components in 2/3/4/5G:SGSN/MME, GGSN/PGW/SGW, PCRF
Telco Cloud implementations of EPC using virtualized network functions, cloud- network functions, physical network functions.
Strong telecommunication callflow know-how in IP,LTE ePC, 5G, NBIOT
VoLTE/VoWiFi/VoBB callflow and applications.
Practical (testing, troubleshooting, application) knowledge of above technologies
Knowledge and experience in using various test, packet capture and measurement tools.
Knowledge and experience in using automation tools for routine tasks.
Hands-on knowledge of linux administration

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Social Content Creator – eCommerce at Safaricom PLC

Social Content Creator – eCommerce

Safaricom House, Kenya

Job Description

Reporting to the Commercial and CX Manager, the role holder should be creative and digitally savvy. This role is responsible for producing engaging, on-brand content across social media platforms to drive traffic, boost engagement, and increase conversions on our eCommerce site. The ideal candidate is passionate about storytelling, understands digital trends, and knows how to turn products into compelling content that resonates with our audience.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Content Creation: Develop and produce high-quality visual and written content (images, videos, reels, carousels, captions) tailored for platforms like Instagram, TikTok, Facebook, X, and Pinterest.
Product Storytelling: Highlight products through creative storytelling, tutorials, reviews, and lifestyle content that aligns with brand tone and customer interests.
Campaign Support: Collaborate with marketing and eCommerce teams to support product launches, promotions, and seasonal campaigns with relevant social content.
Trend Monitoring: Stay updated on social media trends, platform updates, and viral content to keep our brand fresh and relevant.
Community Engagement: Assist in managing comments, messages, and interactions to foster a vibrant and loyal online community.
Analytics & Optimization: Track performance metrics (engagement, reach, conversions) and use insights to refine content strategy.
Collaboration: Work closely with graphic designers, photographers, and influencers to ensure cohesive brand representation.
Stakeholder Management: Coordinating with relevant departments and maintaining good relationships with internal departments (e.g. our in-house media agency) and external partners (e.g. media agencies, service providers)

Core competencies, knowledge and experience:

Knowledge of ecommerce methodologies and mechanisms.
Able to think creatively and strategically.
Data literate, familiar with standard marketing campaign measurements and KPIs.
Account management experience a bonus.
Courage to contribute and share opinions.
A self-starter, with the ability to manage own workload and multiple projects.
Fresh with new ideas, bringing them to the table with passion and enthusiasm.
Resilience to thrive in a fast-paced environment, whilst also being able to deal with setbacks and challenges, and the bureaucracies that can occur in large matrix organisations.

Qualifications

A Graduate with a Degree in any relevant field from a recognized University.
Proven experience as a content creator or social media specialist, preferably in eCommerce or retail.
Strong portfolio showcasing creative content across various platforms.
Proficiency in tools like Canva, Adobe Creative Suite, CapCut, or similar.
Excellent writing and communication skills.
Understanding of SEO, hashtags, and platform algorithms.
2+ years of experience in a digital marketing role or ecommerce
Proficient in marketing operational strategy & planning
Strong analytical skills with the ability to interpret data and make data-driven decisions.

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SHW Chapter Lead – Business Partner at Safaricom PLC

SHW Chapter Lead – Business Partner

Safaricom Care Centre, Kenya

Job Description

Reporting to the CoE Lead – Safety, Health and Wellbeing the role holder will provide strategic and operational SHW leadership. The role drives a proactive safety culture, ensures legal compliance, and embeds SHW excellence by addressing high-risk areas, leveraging behaviour-based safety, capability development, and digital tools to deliver continuous improvement and measurable impact.

Responsibilities

Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.

SHW Policy Implementation, Leadership Engagement & System Integration

Lead the implementation, monitoring, and annual review of Safaricom’s SHW Annual Plans, Policy and Management System across Finance, Public Sector and Digital Transformation, Business Development, Foundations, and New Businesses (Subsidiaries) collaborating with leadership across the Clusters and Business Units to align business goals with the SHW strategic plan.
Drive execution of cluster-specific tactical and operational SHW goals.
Champion the integration of SHW standards into daily operations, fostering a culture of safety and wellbeing through strategic leadership, behaviour-based safety, capability development and digital enablement change management, and development and enforcement of SOPs and PPE policies for high-risk tasks.
Coordinate SHW leadership tours and engagement activities.

Safaricom Partner Safety Management

Ensure end-to-end integration of SHW standards into the entire partner lifecycle, driving compliance, risk mitigation, and operational excellence.

Risk Management, Oversight, & Safety by Design Integration

Lead identification, assessment, and mitigation of SHW risks through reviews, inspections, and audits.
Implement effective controls and maintain a robust risk and controls register.
Lead deep-dive audits to assess SHW compliance and performance.
Ensure timely closure of findings for continuous improvement.
Provide proactive SHW input during planning and design phases of strategies, new agreements, platforms, and infrastructure within areas of responsibility.

Regulatory Compliance & Advisory

Advise on legal, regulatory, and internal SHW requirements for employees, contractors, and other stakeholders.

Field Oversight & Operational Assurance

Maintain strong field presence to ensure compliance with OSH laws, Safaricom standards, and international best practices.

SHW Reporting, Assurance & Incident Oversight

Lead SHW reporting and dashboard stewardship for the Clusters and Business Unit operations.
Analyse SHW KPI data, conduct trend analysis, and recommend corrective actions.
Lead monthly SHW performance reviews and drive continuous improvement.
Promote exercising of stop work authority and accelerate near-miss reporting and analytics to derive insights for promoting safe work operations.
Support annual SHW assurance processes (statutory and ISO audits, surveys, inspections).
Ensure consistent oversight through platforms like the Uzima app.
Analyse SHW KPI data and recommend corrective actions.
Oversee incident investigations and ensure closure of recommendations.
Lead cascade of Lessons from Incidents (LFIs).
Lead monthly SHW performance reviews and drive continuous improvement across the area responsible clusters and business units and partner ecosystem.

Building Safety, Health and Wellbeing Capability

Training & Awareness Development

Design and implement a comprehensive SHW training matrix tailored to statutory, task-specific, and general safety needs.
Develop training materials and lead awareness campaigns for employees, contractors, subcontractors, dealers, agencies, and visitors.

Incident Management & Investigation

Coordinate investigations of SHW-related incidents.
Identify root causes, recommend corrective and preventative actions, and embed lessons learned.

Emergency Preparedness & Response

Coordinate emergency response planning and execution for the clusters and business units.
Ensure legal compliance and readiness.

Digital Tools & Innovation

Lead implementation and adoption of digital SHW tools (e.g., Uzima app).
Enhance efficiency, compliance, and real-time visibility of SHW performance.

Sustainability & Impact Reporting

Champion SHW-related sustainability initiatives.
Provide regular reporting on progress, outcomes, and alignment with Safaricom’s ESG goals.

Core Competencies, Knowledge & Experience

Safaricom is seeking a self-driven, agile leader with a deep passion for Safety, Health & Wellbeing (SHW) to serve as a strategic partner across key business units including Finance, Public Sector, Digital Transformation, Business Development, Foundations, and Subsidiaries. This high-impact role goes beyond compliance, focusing on cultural transformation, operational excellence, and ensuring no one gets hurt. The ideal candidate thrives in dynamic environments, takes extreme ownership, delivers measurable results, and influences strategic decisions while embedding a leading SHW culture across the organization.

Qualifications

Bachelor’s Degree in Engineering, Environmental Science, or Occupational Safety and Health; and NEBOSH International Diploma.
Master’s degree and certifications in project management.
5–10 years in SHW leadership, preferably in telecom, oil & gas, or manufacturing.
Deep knowledge of OSH legislation (Occupational Safety and Health Act, WIBA).
Expertise in SHW management systems and best practices.
Excellent communication and stakeholder engagement abilities.

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SHW Lead – Digital Transformation, Business Intelligence and Reporting at Safaricom PLC

SHW Lead – Digital Transformation, Business Intelligence and Reporting

Safaricom Care Centre, Kenya

Job Description

Reporting to the CoE Lead – Safety, Health and Wellbeing, the SHW (Safety, Health, and Wellbeing) Lead Digital Transformation, Business Intelligence and Reporting is responsible for the digital transformation of Safaricom’s Safety, Health, and Wellbeing (SHW) function by driving the SHW digital transformation strategy, overseeing the development and optimization of digital platforms and driving digital innovation and uptake.

The role is also responsible for managing the business intelligence and reporting aspects of SHW data, processes, systems, tools, structures, practices and reporting frameworks to collect, analyse, and present data in a way that supports better business decision-making as well as to ensure compliance, integrity, and actionable insights for leadership strategic alignment to maximize the impact of SHW initiatives. The role leverages innovation, capability development, and digital technologies to drive continuous improvement and measurable impact.

To lead the digital transformation of Safaricom’s SHW function by executing the SHW digital strategy, optimizing platforms, and driving innovation. The role also oversees SHW business intelligence and reporting ensuring data integrity, actionable insights, and strategic alignment.

It also serves as the subject matter expert for:

Digital Innovations
Uzima App
Usalama Centre Oversight
Business Intelligence & Reporting
SHW Communications

Responsibilities

Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.

Digital Transformation & Strategy Execution

Translate SHW digital strategy into roadmaps, lead tool adoption, and manage innovation pipelines.

Digital Systems & Data Governance

Oversee SHW platforms, ensure data architecture integration, and manage digital risk and compliance. Lead administration, product ownership, ensuring technical specification design, product development, and continuous improvement of SHW digital platforms, ensuring data integrity, user support, and system efficiency.

Analytics & Reporting Leadership

Deliver dashboards, predictive models, and executive reports. Serve as the SHW data focal point, delivering advanced statistical analysis, dashboards, scorecards, and comprehensive executive reports for internal and external stakeholders, where needed.

Strategic Insight & Performance Monitoring

Design and implement performance tracking frameworks, set benchmarks, and provide actionable insights to optimize SHW initiatives and resource deployment.

Governance & Assurance Oversight

Manage SHW governance structures, including Safety Governance Council, EXCO safety moments and meetings, Medical Board meetings and ensuring their full functioning.

Occupational Road Risk, Work at High Risk & Compliance Oversight

Lead reporting and compliance for occupational road risk in collaboration with the Fleet team, ensuring adherence to internal policies and regulatory standards.
Oversee high-risk work activities, ensuring adherence to internal policies and regulatory standards.

Incident Statistics and Reporting Processes

Oversight over incident statistics reporting processes including trend analysis and preventive and corrective action planning in collaboration with SHW SPOCs and the Security team.

Stakeholder Engagement & Communication

Drive SHW communication strategy, collaborate across functions for sustainability reporting and safety messaging.

Innovation & Digital Transformation

Spearhead the design and implementation of digital tools and solutions to enhance SHW operational efficiency and impact.

Core competencies, knowledge and experience

Safaricom is seeking a visionary leader to spearhead the digital transformation of Safety, Health, and Wellbeing (SHW), leveraging technology, data, and innovation to protect lives and drive strategic impact. This role demands a dynamic individual who translates strategy into action, champions digital literacy, ensures data integrity and system efficiency, and delivers analytics that inform decision-making. As the strategic lead for SHW digital transformation, business intelligence, and reporting, you’ll optimize platforms, engage stakeholders, and shape the future of SHW across the Safaricom Group. Positioned within the SHW Centre of Excellence, your mission is to uphold the highest standards of SHW through cross-functional collaboration and governance.

Collaborative Influence

Builds strong relationships, adapts communication styles, and engages stakeholders effectively to drive alignment and decision-making.

Operational Excellence

Prioritizes high-impact activities, drives continuous improvement, and applies cross-functional thinking to solve complex problems.

Innovation & Agility

Champions creative problem-solving, embraces experimentation, and adapts quickly to change to unlock new opportunities.

Commercial Acumen

Leverages data and insights for sound, future-focused decisions while upholding legal, ethical, and regulatory standards.

Change Leadership

Navigates and leads through change, balancing business continuity with people-centric transformation.

Project & Program Management

Defines scope, timelines, and resources; manages risks; and ensures delivery of business value across initiatives.

Functional Competencies

Health, Safety & Wellbeing

Applies SHW policies and systems to ensure safe environments, compliant operations, and employee wellbeing.
Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Qualifications

Degree in Business, IT, or related discipline.
Strong analytical and statistical skills.
Proficient in planning, reporting, and presentation (PowerPoint).
Excellent communication and interpersonal skills.
Creative problem-solver and effective team player.
Project management expertise.
Experience in large corporate environments, intranet systems, and complex data analysis.
Strong stakeholder management capabilities.

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SHW Lead – Business Partner at Safaricom PLC

SHW Lead – Business Partner

Safaricom Care Centre, Kenya

Job Description

Reporting to the CoE Lead – Safety, Health and Wellbeing the role holder will lead strategic and operational SHW leadership across multiple business clusters and units. The role focuses on embedding a culture of SHW excellence through behaviour-based safety, capability development and digital enablement. It also serves as a subject matter expert in key operational areas including Partner Forums, Warehousing and Logistics, Occupational Road Risk Management (Partner and Safaricom), Concentration Risk Management, and the Behaviour-Based Safety Program.

Responsibilities

Uphold the company code of conduct, policies, and procedures, ensuring integrity and accountability in all aspects of work.
Adhere to safety, health, and wellbeing policies, guidelines, and procedures in all actions and decisions.

SHW Policy Implementation, Leadership Engagement & System Integration

Lead the implementation, monitoring, and annual review of Safaricom’s SHW Annual Plans, Policy and Management System in the Technology Cluster collaborating with leadership across the cluster to align business goals with the SHW strategic plan.
Drive execution of cluster-specific tactical and operational SHW goals.
Champion the integration of SHW standards into daily operations, fostering a culture of safety and wellbeing through strategic leadership, behaviour-based safety, capability development and digital enablement change management, and development and enforcement of SOPs and PPE policies for high-risk tasks.
Coordinate SHW leadership tours and engagement activities.

Risk Management, Oversight & Safety by Design

Conduct health and safety reviews, inspections, and audits to identify hazards.
Develop and maintain a comprehensive hazard identification and risk assessment program.
Implement effective controls and maintain a robust risk and controls register.
Ensure accountability and auditability of risk management processes across the Technology ecosystem.

Regulatory Compliance & Advisory

Provide expert advice on legal, regulatory, and internal SHW requirements.
Ensure full compliance with OSH laws, Safaricom standards and international best practices.

Field Oversight & Operational Assurance

Maintain a strong field presence to monitor SHW compliance and performance.
Lead SHW audits and ensure timely closure of findings for continuous improvement.

SHW Reporting & Performance Monitoring

Lead SHW reporting and dashboard stewardship for Technology operations.
Analyse SHW KPI data, conduct trend analysis, and recommend corrective actions.
Lead monthly SHW performance reviews and drive continuous improvement.
Promote exercising of stop work authority and a near-miss reporting culture. Derive data driven insights to promote safe work operations.
Support annual SHW assurance processes (statutory and ISO audits, surveys, inspections).
Ensure consistent oversight through platforms like the Uzima app.
Analyse SHW KPI data and recommend corrective actions.
Oversee incident investigations and ensure closure of recommendations.
Lead cascade of Lessons from Incidents (LFIs).
Lead monthly SHW performance reviews and drive continuous improvement across the area responsible clusters and business units and partner ecosystem.

Work Control & High-Risk Task Oversight

Develop and enforce SOPs and PPE policies for high-risk tasks.
Ensure safe execution of work through structured work control procedures.

Stakeholder Engagement

Represent SHW in Technology -led cross-functional forums and strategic initiatives.
Manage Technology partner forums and influence partner safety performance.

Building SHW Capability

Design and implement a comprehensive SHW training matrix tailored to statutory, task-specific, and general safety needs.
Lead awareness campaigns and develop training materials.
Promote SHW awareness among Technology Cluster employees, partners, and visitors.

Contractor & Supplier Safety Management

Integrate SHW standards into the supplier lifecycle.
Coordinate contractor safety processes, supplier forums, and in-field inspections.
Influence compliance through tender processes and project oversight.

Incident Management & Investigation

Lead investigations of all Technology Cluster SHW incidents.
Identify root causes, track corrective and preventative actions, and embed Lessons from Incidents (LFIs).

Emergency Preparedness & Response

Coordinate emergency response planning and execution across Technology sites.
Manage first aid and fire marshal teams and ensure readiness of emergency supplies and systems.
Ensure legal compliance and safe execution of live events.

Digital Tools for SHW

Champion implementation and full utilization of SHW digital tools.
Enhance efficiency, compliance, and real-time visibility of SHW performance.

Sustainability

Lead SHW-related sustainability initiatives and reporting within the Technology Cluster.

Core competencies and experience

Safaricom is looking for a strategic, self-driven leader to champion Safety, Health & Wellbeing (SHW) across its Technology Cluster, going beyond compliance to drive cultural transformation and innovation. The ideal candidate thrives in agile environments, takes extreme ownership, delivers measurable results, and leads with initiative across ecosystems. With a deep passion for embedding SHW into technology domains, this role influences strategic decisions and operational excellence ensuring no one gets hurt while shaping the future of SHW at Safaricom.

Qualifications

Bachelor’s degree in engineering (Telecom, Electrical, Mechanical, or Civil).
NEBOSH International Diploma or equivalent in OSH.
3–5 years of SHW leadership experience in telecom, oil & gas, or manufacturing.
Strong knowledge of OSH Act, WIBA, and SHW management systems.
Experience in GSM network and IT infrastructure environments.
Project management, incident investigation, and risk mitigation skills.
Excellent communication, analytical, and stakeholder engagement abilities.

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Foundations Operations Officer – Fixed Term Contract at Safaricom PLC

Foundations Operations Officer – Fixed Term Contract

Safaricom House, Kenya

Job Description

Reporting to the Foundations Operations Manager, the role holder will ensure smooth and timely operations of the Foundations as per pre-agreed SLAs. Working with the Operations Manager, the role holder will support Foundations’ Boards of Trustees’ documentation management, Foundations’ administration, Partners management and documentation, Community engagement, employee engagement, brand positioning, regional engagement while adhering to ISO 26000 guidelines relevant to the role. The role is 1 Year Fixed Term Contract renewable based on performance.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Foundations Operations

Board papers’ ad minutes management according to SLAs.

Brand Positioning

Timely liaison with the agencies, business partners and staff on events- briefing, planning, execution for both internal and external events for the Foundation.
Manage the monthly, quarterly, and annual analysis and reporting on events to inform planning and execution of subsequent events.
Maintain all Foundations’ brand assets – audits and updating.

Documentation of the Board of Trustees’ Meetings

Manage timely documentation for the Foundations’ Board of trustees– Board packs, minutes, and related documents as per SLAs.
Coordinate delivery of the recommendations/action points from the Foundations’ Board meetings.

Partner Management and Document

Manage the updating of the foundations programme/project tracker.

Core competencies, knowledge and experience

Customer Obsession

Deepen the community’s connection to our initiatives.
Ensure a seamless and a positive experience for the communities involved in our initiatives.
Proactively anticipating and addressing our community needs.

Purpose

Ensure that the foundation functions effectively and achieves its purpose of transforming lives.
Ensure that the foundation’s initiatives are progressing towards their intended mission.

Innovation

Finding new and creative ways to engage with our stakeholders in order to enhance impact.
Innovate the foundation’s representation in the communities to ensure it remains relevant and impact.

Collaboration

Working cross-functionally with other departments to ensure that the board decisions are implemented effectively and efficiently.

Qualifications

Bachelor’s Degree in a business related field e.g. Development Studies Economics, Marketing, Communications, Sociology.
3-5 years of experience in a busy community facing environment.
Ability to set priorities and to lead planning processes.
Ability to execute tasks with eye on details.
Ability to think critically, objectively and strategically.
Excellent analysis and report writing skills.
Excellent communication and interpersonal skills.
Excellent writing skills coupled with eye on details.
Excellent adherence to strict timelines.
Excellent group/team organisation skills.
Excellent adherence to strict timelines.

How to Apply.

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M-Pesa Africa Specialist – Cyber Security GRC at Safaricom Kenya

Responsibilities

Continually review and update security policies, standards, and guidelines in response to the everchanging cyber threats in coordination with Enterprise Risk Management team
Monitor and drive compliance to internal and global cyber security related policies and standards, Vodafone Cyber Health Adaptive Risk Method (CHARM) controls and applicable Market laws and regulations.
Coordinate stakeholders to deliver on targets or agreed business outcomes. Coordinate periodic independent assurance of critical products and services.
Coordinating implementation of recommendations from independent assessments.
Conduct cyber risk assessments to determine cyber risk profile and define treatment plans.
Recommend cyber security services improvement plans.
Coordinate projects handover process within the cyber security functions. Continually review, implementation and improvements of the user access governance process.
Coordinate periodic cyber security knowledge transfer, awareness sessions and phishing simulations to staff in line with strategy.
Participate actively in cyber security events and trade shows, reporting and presentations.
Communications, reporting and presentations skills.
Implement actions to close MPA risks, audits, and reviews (internal and external).

Qualifications

Degree in Electrical Engineering, Computer Science, Information Technology, or equivalent technology-related degree.
At least one professional Information Security Qualification: CISM/CISA/CISSP/CEH.
At least 2+ years proven experience with Cyber Security related Standards (ISO 27001, PCI-DSS, etc.).
Proven experience with GDPR, Data Protection laws, guidelines on Cyber Security amongst others.
At least 2+ years of hands-on experience in managing Cyber Security technologies and operations.
Proven experience in supervising, leading, or coordinating teams and managing stakeholders.
Knowledge of the Vodafone Cyber Health Adaptive Risk Method (CHARM)

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Principal Accountant-Tax at Safaricom PLC

Job Description

Reporting to the Senior Manager-Group Tax the role holder will support the Safaricom Group Tax Manager in the delivery of tax advisory, compliance and policy support to the Safaricom Group while focused on aligning the tax profile of the through delivery of Group tax priorities and initiatives.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Tax advisory and compliance

Key accountabilities and decision ownership

Proactively support and partner with business across the Safaricom Group entities within the wider Group Tax function to create sustainable value for the Group.
Tax policy – Tracking changes in tax legislation and advising the business on the impacted products and business areas.
Follow-through and tax changes implementation across the various systems in the business.
Tax training for business units and stakeholders through staff caravans and supplier forums.
Support tax audits, disputes and tax litigation within the Group.
Stakeholder management – Help to liaise with outside advisors (including auditors, legal, revenue authority and other advisors) to ensure proper and efficient tax planning, business partnering and solutions.
Support the analysis of tax policy changes because of Finance Bill/Act and gazetted tax policy changes and advice on the implication for the Group.
Monitor and communicate legislative changes and practice to the wider tax team and business as appropriate.
Proactively review of contracts, products, and promotions to mitigate tax exposures to the business.
Safaricom Group tax return processing and settlement of tax obligations – ensure that these processes are undertaken within the stipulated timelines.

Transfer pricing

Assist with the adherence to transfer pricing policies and procedures and ensure compliance with local transfer pricing regulations to include:

Updating and maintaining transfer pricing policy.
Updating the master and locale files documentation in collaboration with external advisors.
Managing transfer pricing models and documentation.
Managing local transfer pricing arrangements and documentation in collaboration with external advisors.
Transfer pricing related audits.
Provide transfer pricing advisory and guidance to the business for key projects.

Tax Reporting

Ensure that adequate preparations are made for the annual statutory audit & Tax compliance checks.
Safaricom Group monthly, half and full year tax computation preparation in line with the Group annual reporting schedule.
Prepare monthly/annual tax schedules for financial reporting purposes.
Tax planning and forecasting reports – Preparation of monthly, quarterly and annual reports, including a variance analysis report in line with the Group reporting calendar.
Participate in the monthly Balance Sheet Review processes, including adequately preparing the supporting schedules.
Internal tax controls and process automation – Maintaining the tax controls, undertaking self-reviews and ensuring adherence to the documented processes, procedures and controls.

Core competencies, knowledge and experience

Business Competencies

Working with Others

Consciously takes steps to make the most of every conversation/interaction.
Identifies people’s needs, interests and motives to be able to influence the decisions they make.
Communicates simply to excite and engage people.
Pro-actively adapts own style and approach to build rapport, and work with others more effectively.
Builds and maintains strong relationships and networks.

Operational Excellence

Targets effort and resources on high-value, high impact activity.
Focuses on achieving maximum performance and driving continuous improvement.
Thinks about processes and problems cross-functionally and end-to-end.
Uses knowledge of products, technology, process, systems and policy to solve problems.

Creativity and Innovation

Finds creative ways to exploit opportunities and solve problems.
Takes risks and pushes what is possible.
Experiments with unorthodox approaches.

Business Know how

High degree of commercial acumen.
Uses data and research to make decisions that are competitively and financially robust.
Balances current and future needs.
Thinks and acts like an owner of the business.
Acts in line with legal, regulatory, professional and ethical standards.

Working with Change

Responds flexibly to changing situations.
Manages the business and people aspects of change to drive performance.
Understands how to influence or negotiate with others, in order to achieve productive outcomes.

Project and Programmed Management

Fully understand the policies, processes and systems which apply to your work.
Schedules activity and identifies resource needs, dependencies and synergies.
Evaluates progress, mitigates risks and addresses issues.

Functional Competencies

Planning and Control

Analyses performance trends to determine the health of the business.
Steers business performance by using strategy and external data to help set goals.
Translates strategies into actionable plans that add value via process and operational improvements.
Maintains controls within Financial Systems through setup control and master data management.

Accounting

Prepares, analyses and summarises financial data to support business operations and delivery statutory information.
Ensures the integrity of processes and systems to record and authorise transactions in compliance with Safaricom accounting policies and regulation.

Reporting

Delivers timely and accurate reports to satisfy statutory and business requirements.
Identifies key performance and variances, and provides recommendations.

Treasury

Develops and advises on forecast tax payments.

Tax

Demonstrates and displays knowledge and expertise in the Tax discipline, through tax planning and advisory skills, tax compliance skills and tax governance skills, and in particular.
Delivers filings/reports to satisfy statutory and business requirements Combines expertise and commercial awareness to deliver value added solutions.

Qualifications

An Undergraduate Degree in Business, Law or similar qualification.
CPA (K) qualified.
A minimum of 8 years proven track record of having worked in a similar role in the Tax field with a progressive accounting firm or a Law firm with significant relevant post qualification experience in Transfer Pricing.
Experience in staff supervision ensuring quality of work produced.
Good accounting practices.

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Strategy Analyst at Safaricom Plc

Job Description

Reporting to the Senior Manager-Strategy the role holder will support the strategy team in steering strategy processes, managing records for strategic decisions, reviewing cluster strategy plans, and driving key strategic initiatives and missions while also contributing to broader strategic projects as assigned.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
Provide support to the strategy formulation process through the Safaricom Tools for Strategy (STS) and/or other recognized tools by researching and collating initial inputs as directed by the Senior Manager Strategy.
Play a key role in the strategy cascade and mission execution process across the organization whilst working closely with other internal support clusters such as and not limited to; Marketing, legal and regulatory, finance, Customer Experience etc.
Undertake research and analysis as required by Senior Manager Strategy.
Manage the records for key strategic decisions made by EXCOM and follow through on tracking and implementation.
Review Cluster long-range strategy in liaison with Cluster strategy champions and provide monthly mission status reports on time.
Part of cross functional team to drive key strategic initiatives.
Manage the strategy governance calendar.
Drive innovation by identifying and implementing best practices and continuously seeking ways to improve processes and outcomes.

Core competencies, knowledge and experience:
Business Competencies:

Working With Others

Consciously takes steps to make the most of every conversation/interaction.
Identifies people’s needs, interests and motives to be able to influence the decisions they make.
Communicates simply to excite and engage people.
Pro-actively adapts own style and approach to build rapport, and work with others more effectively.
Builds and maintains strong relationships and networks while providing value add insights.

Operational Excellence

Targets effort and resources on high-value, high impact activity.
Focuses on achieving maximum performance and driving continuous improvement .
Thinks about processes and problems cross-functionally and end-to-end.
Uses knowledge of products, technology, process, systems and policy to solve problems.

Creativity and Innovation

Finds creative ways to exploit opportunities and solve problems.
Takes risks and pushes what is possible.
Experiments with unorthodox approaches.

Business Know-how

Uses data and research to make decisions that are competitively and financially robust.
Balances current and future needs.
Thinks and acts like an extreme owner of the business.
Acts in line with legal, regulatory, professional and ethical standards.

Working With Change

Responds flexibly to changing situations.
Manages the business and people aspects of change to drive performance.

Project and Programme Management

Defines scope and deliverables in terms of time, cost, quality and business benefit.
Schedules activity and identifies resource needs, dependencies and synergies.
Evaluates progress, mitigates risks and addresses issues.

Functional Competencies:

Actionable Insights

Uses a range of research and data analysis techniques to identify changes in the operating environment that have a direct impact on business.
Translates data into insights that identify opportunities and highlights threats to the business .
Uses Data mining to understand trends and use business models to give insights into the findings.

Innovative Propositions

Coordinates the innovation governance process through stakeholder engagement and management of the innovation roadmap and project management.
Drives the process of ideation both internally and externally by providing support through tools, techniques and processes.

Planning and control

Steers business performance by setting strategic goals.
Translates strategies into actionable plans for divisions.
Monitors performance metrics to determine the health of the business.
Responsible for project governance and and tracking resources effectively.

Qualifications

A Bachelor’s degree in business administration, Economics, Finance or a relevant field in strategy.
Minimum of 4 years’ work experience in strategy, finance or a commercial role.
Ability to think broadly to solve business problems.
Demonstrated strong ability to analyze data, identify trends and make data-driven decisions.
Demonstrated initiative and self-drive.
Demonstrated abilities to manage relationships, including influencing and negotiation skills.
Ability to work cross-functionally and collaboratively.
Ability to interact with leadership at all levels of the organization.
Concise and clear verbal and written communication skills.

How to Apply.

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Senior Manager, Fraud Strategy and Analytics at Safaricom PLC

Job Description

Reporting to the COE Lead, Ethics and Compliance, the Senior Manager, Fraud Strategy and Analytics will be responsible for leading the execution of Anti fraud solutions development, crafting of required insights from extensive Analytics, Forensic reviews and Automation to drive the development of preventive and detective controls to manage safety and security of Safaricom ecosystem from fraud.

Responsibilities

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.

Risk Analysis and Audit

Collaborate, train and benchmark the team, internal stakeholders and industry peers in best practice fraud risk.
Lead in delivery of Fraud Squad activities.
Continuous assessment and evaluation of Fraud control suitability and approach to specific customer fraud risk areas.
Define fraud risk thresholds to govern fraud control performance.
Build and relationships with internal and external stakeholders required for supporting execution of the tasks to manage customer safety and security on fraud.

Forensic Reviews and Investigation

Lead in execution of Forensic reviews across Business risk areas.
Articulate required fraud controls to be inbuilt in products, services and processed with on-time and on-demand analytics to support Agile product development.

Data Analytics and Mining

Define long term analytics strategy for the department with clear roadmap for robust prevention of fraud in GSM, MPESA and new product areas.
Provide technical & thought leadership on customer pain areas to address gaps in Product design, processes that expose customers to Fraud.
Develop insights on current and emerging customer fraud trends and fraud risk areas into actionable use cases.
Determine and forecast for fraud solutions to address customer fraud risk from Product roadmaps in the business.
Leverage fully on AI/ML for all Fraud rules to deliver consistent high quality controls.
Create fraud solution use cases and detailed product roadmap documents to articulate desired features and functionalities of the desired Fraud architecture and functionalities.
Track and analyze frontline metrics for Demand.
Identify gaps and opportunities for addressing triggered and untriggered demand management interventions.
Support front line teams with required insights on demand and collaborate on first time resolution of demand.

Automation, Reporting and Tooling

Determine and forecast for fraud solutions to address customer fraud risk from Product roadmaps in the business.
Elevate Fraud System architecture to Best in class and COE for other subsidiaries and partners to manage internal and partner risks.
Deliver continuous insights on Worry Free Initiative to elevate it to a breakthrough Financial Services Industry innovation.
Define Reporting Automation Roadmap aligned with internal stakeholders.
Develop and lead in integrated reporting within the function with the right automation and tooling to capture well defined performance metrics for rules, AI models and Demand.
Monitor cost impact of Fraud related demand.

Core competencies, knowledge and experience

Customer Obsession

Deepen team connection to our customers and communities.
Foster authentic relationships with customers and partners that build trust.
Explicitly take customer-centric decisions and take personal ownership to achieve results.
Simplify processes through digitalisation and promote a digital mindset and digital first customer experience.
Stay focused on the big priorities, know when to make meaningful trade-offs and demonstrate brilliant execution.

Purpose

Create an inspiring vision for your team to drive strategy and performance.
Show ambition and courage, empowering others to go beyond the plan.
Bold and challenge teams to reimagine how things are done.
Prompt new thinking and ideas by asking “what if” questions.
Use knowledge of the external environment (customers, partners, competition, external bodies) to identify and act on opportunities for growth at pace.

Innovation

Create psychological safety so everyone can have an impact.
Fuel innovative ideas from others and test them to enable growth.
Explore successes and failures with curiosity and resilience; fearlessly recognizing lessons learned.
Share your ongoing learning and personal purpose with others.
Learn fast from digital adoption, using learnings to drive simplicity, scale and efficiency.

Collaboration

Articulate your team’s role in making our strategy happen, prioritizing and aligning resources with current and future needs.
Actively collaborate to break silos and hold your team accountable to do the same.
Develop others to make the most of their talents and coach them to take ownership to get things done.
Create an inclusive environment ensuring the safety and wellbeing of others.
Live our Purpose and demonstrate the highest Standard of integrity.

Qualifications

Relevant Business or IT Undergraduate Degree or relevant field along with professional qualifications, or equivalent qualification(s) from a recognized institution of higher learning.
MBA or relevant Master’s degree is an added advantage.
Professional certification in Fraud Examination, Auditing, Cyber Security, Accounting, Risk management or Information systems audit is a MUST.
At least eight (8) years’ knowledge and experience in a Risk Management role with at least three (3) in Fraud Management.
Experience in leading delivery in Agile.
Superior business understanding with the ability to leverage technology to solve consumer and partner fraud risk issues.
Strong stakeholder and strategic partners management skills.
Possess high professional and ethical standards.
Be a strategic thinker with an analytical mind.

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Senior Officer – Business Operations at Safaricom Kenya

Job Description

The Senior Officer – Business Operations plays a critical role in ensuring the smooth and efficient functioning of business processes within the public Sector digital transformation cluster. This role is responsible for supporting strategic planning, operational execution, performance monitoring, and continuous improvement initiatives to enhance service delivery and operational excellence.

Responsibilities
Job Responsibilities
Health and Safety

Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions

Business Operations support.

Support the development and implementation of operational plans aligned with strategic objectives.
Coordinate cross-functional activities to ensure timely delivery of projects and initiatives.
Monitor operational performance metrics and recommend data-driven solutions.

Programs Coordination & Support.

Assist in planning, executing, and monitoring program activities to ensure alignment with Cluster goals.
Track project timelines, deliverables, and budgets, ensuring timely completion.
Prepare reports and presentations on project progress for senior management.

Mission Tracking & Performance Monitoring.

Track KPIs related to mission and continuously update the tracking tools to enable monitoring of Cluster Mission.
Conduct regular progress reviews and report on deviations from planned Mission objectives.

Stakeholder Collaboration & Support:

Collaborate in the preparation of business plans, budgets, and forecasts.
Support senior Leadership with ad-hoc operational tasks and strategic initiatives.
Liaise with internal departments and external partners to ensure alignment and collaboration.

Compliance & Risk Management support.

Support risk identification and mitigation strategies within business operations.
Ensure compliance with company policies, industry regulations, and legal requirements.
Maintain accurate records and documentation for audits and reviews.

Qualifications

Must have technical / professional qualifications:
Bachelor’s degree in finance, Accounting Business Administration, or a related field.
Minimum of 5 years’ experience in business operations or project management, preferably within Banking, Telco or retail Industries.
Must have financial modeling experience, preferably in Excel or other related analytical tools
Demonstrated ability to investigate new business models, develop concepts for these and present them to senior management.
2+ years in program support, operations, data analysis, or mission-driven project tracking.
Experience with data analysis tools (e.g., Power BI, Tableau) and ERP/CRM systems.

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Service Fulfilment Associate at Safaricom Kenya

Reporting to the Mobile Services Orders Lead, the role holder will ensure delivery of high-quality support service to Packaged Solutions Tribe/In-life teams through Service activation in line with customer obsession and SLA Management.

Job Responsibilities

Health and Safety
Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
All employees have a responsibility adhere safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions
Order Management
Manage Onboarding process of all Safaricom Business Prepositions I.e., Fixed Data, GSM, and ICT solutions (e.g., IOT, Cloud).
End-to-end management of orders, ensuring complete status of all services provided.
Proactive communication with all stakeholders in management of orders and service requests
Progress orders across all products from request delivery, ensuring timely activation, adherence SLAs, and alignment with customer expectations.
Ensure 100% billing of all requests received from TES daily.
Identifying and closing revenue leakages e.g., POC Tracking, Revenue Assurance reconciliations
Relevant KYC compliance checking
Ensure all service requests are processed within the set standards in accordance with business goals.
98% Order accuracy
97% adherence SLA
100% closure of SRs with complete details and timely submission of orders
SR Tracking and Service Activation
Timely activation of service
CRM/CBS Billing
Ensuring all completed projects are billed as per customer request.
Quality assurance on billed fixed service accounts.
Ad hoc
Manual invoice processing
Complete and accurate billing of all ad hoc products not catered for in CRM and CBS
Reporting and cross selling. Generate and analyze order and fulfillment reports identify trends in mission-critical products, gaps, and opportunities for cross-selling relevant Fixed, IoT, and ICT solutions.

Support

Product Support
User requirements gathering
User Acceptance Tests
Regression Tests
Benefit realization input.
Automation and digitization
System Support
Immediate escalation and troubleshooting of backend errors.
System failure’s fault monitoring and follow up affecting order processing tthe relevant technical teams.
Technology and Product team liaison
System upgrades and enhancement collaborator and testing
Regional Support
Training on new changes/products customer journey and Onboarding
System Upgrade Competency Guiding
Specialist order types of execution e.g., Ad-hoc orders raising approval.
Incident management support i.e., liaising with Dealer Sales Agents and relevant teams during system downtimes affecting order processing, ensuring timely escalation and resolution.

Reporting

Analytics
Quality checks
ERP equipment Orders
Bulk Orders
Progression of bulk orders on OMV6

Qualifications

Must have technical / professional qualifications:

Minimum one (1) year experience in B2B Sales, Account Management and/or Service Fulfilment.
Background in Telco, Enterprise service fulfilment is an added advantage
A bachelor’s degree (a business-related discipline with IT or commercial bias is an added advantage).
Excellent knowledge of Safaricom Business processes, products, and services.
Strong written and verbal communication skills, with good listening and critical reasoning ability.
Proactive, confident, energetic, and able work under pressure with a positive attitude and strong organizational skills.
Excellent interpersonal and relationship-building skills.
Good decision-making and problem-solving abilities.

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Financial Services Support Engineer

Kenya

Trending

Brief Description

Reporting to the Integrations Lead Fintech – Financial Services IT, the position holder will be responsible for improving existing solutions, providing technical support, troubleshooting, and monitoring financial solutions applications to ensure 99.999% availability of the system.

Technical support duties include but not limited to architecture reviews and optimization, incident handling, detailed root cause analysis, problem management, configuration management, automation of routine tasks, documentation, and operational acceptance compliance.

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Senior UX Designer

Nairobi, Kenya

Brief Description

Reporting to the UX Design Lead the job holder will guide and grow a high-performing design chapter focused on our internal tools and software factory. As Chapter Lead, you’ll be a hands-on contributor, craft mentor, team coach, and—ensuring consistency, quality, scalability and alignment across the internal tools/Software factory design work.

You’ll manage and support a chapter of about five designers, helping them sharpen their skills and grow in their careers while collaborating with product and engineering to deliver intuitive, effective internal experiences for our teams.

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Service Reliability Engineer

Nairobi, Kenya

Brief Description

Reporting to Service Reliability Engineering Lead – Systems Engineering. The Service Reliability Engineer will be responsible for ensuring system availability, performance, efficiency, change management, monitoring, emergency response, security and capacity planning. In addition, this role will be response for: –

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Backend Microservices Developer

Kenya

Trending

Brief Description

Reporting to the Software Engineering Lead – Backend Development, the job holder will run with day-to-day standardized microservice development to ensure smooth and efficient delivery service that meets the expectations of the business.

Application development duties include but not limited to specification, design, development, validation, documentation, and evolution of the new and current service applications; performance management; ensuring integrity of the web services; maintenance and fault management.

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Financial Systems Software Development and Systems Engineering

Kenya

Trending

Brief Description

Reporting to the Development Lead Fintech – Financial Services IT, the role holder responsibilities will include financial services system development, support, capacity planning and technology evolution to attain a service availability of 99.999%.

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Analyst – Enterprise Systems Support

Kenya

Job Description

Reporting to the Manager – Enterprise Systems Support (ESS), the role holder will be responsible for providing expert second-line functional and technical support for Oracle Enterprise Resource Planning (ERP) systems (on-premises and cloud-based), Identity Management Systems, and other internal enterprise applications. The Analyst will ensure data and application availability, system integrity, and timely escalation of issues, while also participating in testing, documentation, and the implementation of new technologies.

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CBS Product development Engineer

Kenya

Job Description

Reporting to the CCS and Billing Lead- Revenue Management,the position holder will work with the Revenue management; product development team to design, configure and deploy new products and services. He/ She will be expected to guarantee quality through proper configurations, user acceptance testing and advice on improvements on customer experience and journey. He /She will also carry out Operational activities to support the platform and the customer needs.

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M-Pesa Africa Senior Software Architect

Kenya

Job Description

We are hiring a Senior Software Architect to support M-Pesa in achieving its goal of becoming the #1 FinTech company in Africa, and, as part of the M-PESA Africa Architecture Team you will be responsible for establishing and maintaining software architecture and designs for deployment of payments solutions. You will also work with the Software Engineering Team, Cyber Team, as well as other Technology and Operations teams to ensure alignment with company and industry standards and policies. You will propose new software architecture options using approved design patterns or working to agree on architectural approaches with multiple parties for new business propositions.

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