Regional HR Coordinator East and Southern Africa at Norwegian Refugee Council
Background:
The Regional HR Coordinator contributes to the effective
management of the Regional HR function, providing support to hosted staff,
pooled global staff, and the ESA Regional team. The role ensures consistent and
compliant implementation of NRC HR policies and strategies by advising the
Regional Director and the Regional Head of Operational Support on human
resource matters across the ESA Regional Team Office.
The coordinator is also responsible for maintaining accessibility and integrity
of HR resources, including NRC handbooks, guidelines, and relevant
documentation on the intranet, ensuring staff have access to accurate and
up-to-date information necessary to perform their roles effectively.
Responsibilities
Generic Responsibilities
- Responsible
for developing HR statistics and quarterly dashboards to support
data-driven decision-making for the regional team management.
- Responsible
for coordinating HR procedures across the employee lifecycle, including
induction and exit for national and mobile (international) staff, ensuring
Duty of Care and managing HR administrative matters in close collaboration
with the P&O Partner, Global HR, and Head Office HR
- Responsible
for regularly update Regional HR intranet pages to ensure accuracy and
relevance; and the archiving of HR documents, ensuring proper organization
and easy retrieval
- Serve
as the focal point for the implementation and coordination of the PEOPLE
(HR system) in the regional office, including supporting the performance
management process, managing system updates and changes, and providing
user support to ensure effective utilization
- Compliance
and adherence to NRC policies, guidance and procedures, (if a function
role) and a specific responsibility for the functions policies and
procedures
Specific responsibilities:
- Lead
and deliver assigned HR development projects aligned to ESA Regional Team
priorities, leveraging technical expertise to strengthen HR systems,
processes, and service delivery.
- Drive
the implementation and continuous improvement of NRC HR systems, projects,
and procedures across the ESA Regional Team office, ensuring full
compliance for both national and international staff.
- Oversee
and coordinate end-to-end recruitment, onboarding, and exit processes for
G7 and below, providing strategic and technical support to line managers
in developing high-quality job descriptions/ToRs and ensuring timely,
efficient hiring.
- Design
and manage structured onboarding processes for all new staff, coordinating
cross-departmental inductions and ensuring seamless integration and
readiness for role execution.
- Act as
the primary liaison for candidate communications, ensuring professional,
transparent, and timely recruitment experience while strengthening
coordination between candidates and hiring managers.
- Support
and enhance the accuracy and timeliness of national staff payroll
preparation, ensuring compliance with internal controls and statutory
requirements.
- Manage
and administer staff benefits, including medical, WIBA, and pension
schemes, ensuring compliance, accuracy, and effective staff support.
- Monitor,
track, and drive adherence to the staff performance management cycle,
ensuring timely completion and supporting a culture of accountability and
continuous development.
- Build
the capacity of line managers & staff by delivering training,
guidance, and hands-on support on HR policies, procedures, and best
practices.
- Strengthen
HR administrative systems by ensuring effective documentation, records
management, leave administration, and data integrity in line with
organizational standards.
- Provide
proactive support in managing employee relations matters, including
conflicts, investigations, and disciplinary processes, ensuring
compliance, confidentiality, and timely resolution.
- Any
other tasks as delegated by the line managers
Qualifications
Generic professional competencies
- Minimum
bachelor’s degree in human resources management or related field
- Minimum
of 5 years of relevant work experience in Human Resources
- Previous
experience from working in complex and volatile contexts
- Documented
results related to the position’s responsibilities
- Fluency
in English, both written and verbal
- Excellent
ICT skills, including proficiency in Microsoft Office, and ability to work
at an advanced level in Excel, PowerPoint, and databases
- Professional
knowledge and experience of HR is an asset and information management
experience
- Professional
certification in Human Resources is an added advantage
- Attention
to detail and system oriented
Context related skills, knowledge and experience
- Good
understanding of international humanitarian work
- Solution
oriented and creative problem solving
- Knowledge
of the Kenyan labour laws
Behavioural competencies
- Handling
insecure environment
- Planning
and delivering results
- Analysing
- Empowering
and building trust
- Working
with people
- Communicating
with impact and respect
- Coping
with change
Head of Programme at Norwegian Refugee Council
What we are looking for
The Norwegian Refugee Council (NRC)
is seeking a highly qualified, experienced, and
dynamic Head of Programmes Kenya.
More About the Role.
We are seeking to hire the Head of Programme position is to
assume overall responsibility for programme development and strategic vision in
the country promoting learning and a cost-conscious culture as well as ensure
effective and constructive communication between related functions, Partners
and Area offices.
What you will do
- Line
management for Core Competence Specialists
- Member
of the Country Management Group (CMG)
- Compliance
with and adherence to NRC policies, guidance and procedures
- Provide
programme input to Country Strategy and Plan of Action
- Development
of Core Competency strategies that are aligned to regional and global
priorities & strategies
- Development
of holistic and needs based programmes, including cash-based interventions
and marked based programmes
- Identify
funding opportunities, develop funding strategies and forecasts
What you will bring
- Ensure
strategic programme development in the country in line with the region and
global programme initiatives.
- Overseeing
specific advances in NRC’s Innovation, Protection, Markets and Digital
programming, through an increasingly localized and networked approach
- Contribute
to expanding the use of Cash Based Programmes and increasing use of
technology as a way of increasing efficiency of the programmes in liaison
with partners.
- Contribute
to strengthening accountability to beneficiaries through improving M&E
systems, the establishment of beneficiary feedback and complaints
mechanisms and improved needs assessments for evidence-based programming
with partners
- Facilitate
initiatives for integrated programme analysis and response
analysis, including the integration of relevant cross-cutting issues
such as protection, safe programming and access
- Oversee
Project Cycle Management (PCM), through field support missions and
partners.
- Liaise
with Area managers to explore and create synergies and ensure effective
and constructive communication between the CO, AO and partners.
Risk and Compliance Coordinator Kenya Nairobi at Norwegian Refugee Council
Risk and Compliance Coordinator Kenya Nairobi
Nairobi, Kenya
Job Description
The Compliance and Risk Coordinator is responsible for
setting up and managing the Compliance and Risk Management Unit. The position
holder will ensure compliance and adherence of all departments on NRC policy
and procedures and donor regulations; support on NRC’s risk management process
to enable the country office management to perform risk management activities
and make informed decisions; oversee and coordinate internal and external
audits.
Responsibilities
- Maintaining
and updating risk management and compliance related CO Risk Register,
Waiver Register, Conflict of Interest Register and Recommendations
Tracker. Ensure the implementation of compliance improvement measures
related to high-risk areas/issues.
- Support
the CO’s focal point for audits in the coordination of the work among the
different CO’s sections/units to respond to external audits initiated by
institutional donors and to facilitate the follow up of these audits’
recommendations.
- Provide
guidance on compliance with NRC (global and country) policies and
procedures, handbooks and guidelines and/or propose new initiatives to
bridge gaps and implement properly
- Support
the development of SoPs and policies for department in line with NRC
directions, donor requirements and the Country Office needs
- Ensure
all departments’ adherence to NRC policies, handbooks, guidelines and
donor requirements and produce regular KPI reports and recommendations
- Facilitate
the Tri-Annual Reporting process on the Risk Register. Coordinate with
departments on their comments and follow on actions/Feedback
- Promote
data protection compliant practices at all stages of NRC Kenya’s work.
- Provide
training and support to CO staff on the following: i) Areas of expertise
held by the R&C function at HO (Anti-corruption, Data Protection,
Conflict of Interest, legal and complaints management) and ii) compliance
with regulations not specific to a given function (i.e. Securing
Supporting Documentation, Counter-terrorism and, sanctions, Data
Protection).
- Contribute
to the development of NRC’s risk management framework by documenting and
following up on lessons learned and best practices in the CO.
- Conduct
thorough internal investigations into alleged misconduct, policy
violations, or compliance breaches, ensuring objectivity, confidentiality,
and adherence to legal and organizational standards.
- Lead
fact-finding exercises, including evidence collection, witness interviews,
and documentation review, to establish a clear and accurate understanding
of events.
- Assist
the Country Management in reviewing the sufficiency
of recommendations made in internal and external audits,
investigation reports and evaluations. Provide support and follow up on
the implementation of the action plans with departments.
- Support
and coordinate with programme, grants, and finance teams in the
preparation for audits.
- Conduct
trainings on topics such as internal controls, fraud detection and
reporting, anti-corruption, data protection, and conflict of interest.
Develop or adapt training materials as necessary.
- Assist
the Country Management on risk management process and follow up on
deliverables with the focal points in other departments and
programmes.
- Assist
all Departments/Units in reviewing and providing feedback on cross-cutting
topics during contract revisions
Qualifications
- Degree
in Economics, Administration or relevant field
- Minimum
3 years of experience from working in compliance, auditing or risk
management functions or minimum 4 years of experience from
working in coordinator positions in the humanitarian sector.
- Knowledge
and skills in the international regulatory context applicable for INGOs.
- Knowledge
and skills in any of the following: safeguarding, accountability to
affected populations or Code of Conduct related matters.
- Experience
in international donor guidelines
- Proficient
in MS Office applications
- Fluent
in both Kiswahili and English, written and verbal
We are an equal opportunity employer committed
to fostering a diverse and inclusive workplace for all employees. This position
is open exclusively to Kenyan nationals.
ICLA Technical Assistant Kenya Kakuma at Norwegian Refugee Council (NRC)
Job Description
- Adherence
to NRC Standard Operating Procedures (SOPs) and guidelines in relation to
provision of information, counselling, legal assistance and referral
activities.
- Ensure
compliance with ICLA CC strategy, tools, handbooks, guidelines and
standards.
- Ensure
that ICLA projects target beneficiaries most in need of protection and
contribute to new approaches for assisting target populations.
- Monitor
and highlight field-based advocacy opportunities, and protection needs to
the Area Programme Manager and the ICLA Specialist.
- Responsible
for tracking of financial expenditures of the project
- Represent
NRC in relevant coordination forums and build relationships with key
stakeholders and ensure visibility of NRC’s work to inform synergies with
others
- Any
other tasks assigned by the supervisor.
Responsibilities
- Case
management through the provision of direct counselling and legal
assistance services, follow up and client management in Turkana West Sub
County in coordination with legal aid partners on complementary
services.
- Supporting
and facilitating internal and external referrals within and outside of
NRC.
- Regular
liaison with legal partners/legal aid providers and other partners on case
management for case clients.
- Participate
in ICLA’s assessments, mapping and investigation and supervise data
collection during ICLA surveys and assessments.
- Regularly
collect and collate information that contributes to evidence-based
programming and for project outcome harvesting.
- Support
the conducting of awareness raising, capacity building and training
activities for communities, government officials and NGOs on ICLA thematic
areas.
- Prepare
and compile weekly, monthly, mid-term, and end-term reports in a timely
manner, while maintaining accurate program data and records, including
monitoring and documenting program activities, outputs and outcomes.
- Mentor
and coach community paralegals, volunteers, and outreach workers.
- Ensure
timely requisitions and payment for program-related supplies; and assist
in documentation, record-keeping, and other activities that facilitate
smooth implementation of ICLA services.
- Integrate
protection mainstreaming in all ICLA activities. Support safeguarding and
confidentiality protocols in all client interactions.
- Represent
NRC/ICLA in coordination forums, legal aid networks, and protection
working groups at sub-county level.
- Perform
any other relevant tasks as assigned by the supervisor.
Qualifications
- University
degree in law, political science, social science or other relevant
discipline.
- Minimum
3 years humanitarian experience with refugees/internally displaced
persons/marginalised communities (IDPs) at field level with an NGO or
international organization.
- Technical
specific knowledge from the humanitarian sector and work experience with
refugees or marginalized communities
- Previous
experience working in complex and volatile contexts
- Good
understanding of protection mainstreaming
- Demonstrated
experience on advocacy work Documented results related to the position’s
responsibilities
- Good
understanding of the refugee context in Turkana West is an added
advantage.
- Knowledge
of international refugee law and national law applicable to refugees
- Knowledge
of SPHERE standards and durable solutions
- Knowledge
of community outreach, counselling and legal aid service provision
- Experience
in PCM, M&E reporting
Regional Sudan Crisis Adviser ESA at Norwegian Refugee Council
Background:
The Norwegian Refugee Council (NRC) is an independent
humanitarian organisation dedicated to protecting the rights of displaced and
affected people during crises. NRC delivers high-quality programmes to support
people forced to flee, helping them rebuild their lives and establish a new
future. NRC provides immediate humanitarian assistance, prevents further
displacement, and contributes to durable solutions. It operates across both new
and protracted crises across 40 countries.
In response to the scale, complexity and regionalisation of
the Sudan crisis, NRC has seen a significant increase in resources channelled
through regional and multi-country projects. The purpose of the Regional Sudan
Crisis Adviser position is to ensure effective management, coordination and
quality oversight of these regional projects, while strengthening coherence,
learning and strategic alignment across country responses linked to the Sudan
crisis. The role is designed to provide dedicated capacity at regional level to
manage donor-funded regional initiatives and to support country offices to
deliver a collective, high-quality Sudan response. The adviser will also
collaborate with country advocacy managers and regional advocacy to implement
joint advocacy and communication initiatives, in line with the response
strategies for the regional crisis.
The Regional Sudan Crisis Adviser, in collaboration with the
Head of Programme in the regional team, can access additional support capacity
from the Global Resource Pools, be it from the Core Competencies and Thematic
pool, Grants Management pool or MEAL pool.
Responsibilities
The Regional Sudan Crisis Adviser is responsible for
providing advice and guidance to the Country Directors and/or Head of
Programmes and for managing designated regional and multi-country projects in
ensuring that optimal programme strategies, structures, systems and resources
are in place. The postholder will focus on the country offices linked with the
Sudan response (Sudan) and hosting Sudanese refugees (South Sudan, Chad, Egypt,
Uganda, Ethiopia, Libya) and will provide a range of advisory support and coordination
in relation to programme syndergies, business development, strategy development
and change efforts at CO level, as well as relevant programme quality.
Generic Responsibilities:
- Coordinate
prioritised support, advice and guidance to relevant country offices in
relation to programme development and to strategic planning in country
programmes with a particular focus on coherence and complementarity
between country and regional Sudan response initiatives.
- Identify
and recommend programmatic approaches that strengthen complementarity
between country responses, including cross-border initiatives where
relevant
- Support
the development, review, and alignment of country response strategies to
ensure regional coherence, complementarity, and added value.
- Identify
potential new business development opportunities, specific to the regional
Sudan crisis in line with NRC strategic and programmatic priorities. If
delegated by the RHoP, identify, develop and maintain relationships with
designated stakeholders (e.g. donors, UN agencies, NGOs and private
sectors) related to programme and business development.
- Responsible
to stay updated on the specific countries and/or themes related to the
regional Sudan Crisis, and support facilitation of induction training and
targeted technical briefings for relevant CO programme staff.
- Where
applicable, liaise and work collaboratively with colleagues in relevant
global functions and departments (such as Partnership and Policy, Field
Operations, Private Fundraising etc) to ensure provision of information
and support to COs.
- Support
CO programme evaluations in collaboration with global MEAL.
- Support
prioritisation of evidence gathering in collaboration with colleagues at
country and regional team as input to business development and fundraising
efforts, ensuring consistency across countries related with the Sudan
response.
- Compliance
and adherence to NRC policies, guidance and procedures, and a specific
responsibility for the functions policies and procedures
Specific responsibilities:
- Manage
NRC’s regional and multi-country projects related to the Sudan crisis,
acting as the primary regional focal point for these grants. This includes
overall responsibility for coordination, planning, implementation,
monitoring, reporting and close-out across all phases of the Project
Management Cycle in close collaboration with the ESA Grants Manager.
- Coordinate
with participating country offices to ensure timely delivery of
activities, milestones and donor deliverables, including consolidation of
inputs, follow-up on implementation progress and resolution of operational
or programmatic bottlenecks. Promote integrated and protection-sensitive
approaches, ensuring inclusion, gender, and conflict sensitivity are
embedded across responses and Support Country Offices to adapt programming
to evolving displacement dynamics.
- Ensure
high-quality donor reporting for regional Sudan projects, including
narrative and financial coordination, consistency of messaging across
countries, and compliance with donor requirements in close collaboration
with Grants Management, finance and MEAL colleagues.
- Lead
or support project modification processes for regional Sudan grants,
including development of justifications, revised budgets, logframes and
coordination with donors and internal stakeholders as required.
- Support
the identification and development of funding opportunities linked to the
Sudan crisis, including regional and multi-country funding mechanisms.
- Provide
technical input to concept notes and proposals, ensuring strong regional
narratives, evidence-based targeting, and donor alignment.
- Support
in updating and reporting on the Regional Sudan Response Plan, ensuring
quality control of documents and recommend sign off by the Regional
Directors, in collaboration with Regional Heads of Programme and the
Regional Heads of Operational Support.
- Identify
and support regional Advocacy and communication opportunities related to
the regional Sudan crisis, ensuring alignment between programme evidence,
advocacy priorities and donor engagement. Contribute to evidence-based
advocacy by providing analysis and programmatic insights from the field
- Produce
the regional Sudan sitrep, coordinating with relevant countries, drafting
and ensuring quality control of the SitRep and other project documents and
recommend sign off by Regional Heads of Programme in ESA, CWA and MENA as
needed.
- As
delegated by the Regional HoP and in coordination with relevant colleagues
at Country and Head Office, represent NRC on relevant fora related with
the regional Sudan crisis.
- Facilitate
cross-country learning and experience sharing related to regional Sudan
projects, including documentation of good practices, challenges, lessons
learned and innovative approaches.
- Work
collaboratively with colleagues in Global Resource pools to identify gaps
in quality and practice, common learning and development needs, and
translate these into concrete support actions for regional and
country-level Sudan response programming.
Generic professional competencies for this
position:
- 5
years of experience within the humanitarian/recovery context, of which 3
years of Manager/Advisor experience
- Specialist
knowledge and expertise equivalent to an advanced university degree in a
relevant field (e.g., international development, politics, social
science)
- Knowledge
of institutional donors’ strategies, priorities, and compliance
requirements for relevant donors is an asset.
- Track
record of successful proposal development, or similar in funding or
partnerships
- Experience
from working in complex and volatile contexts, with preference for
previous experience in the region
- Understanding
of, and commitment to working collaboratively with technical and
operational colleagues within a matrix structure, including capacity
building
- Fluency
in English, both written and verbal.
Humanitarian Access and Safety (HAS) intern Kenya Nairobi at Norwegian Refugee Council (NRC)
HUMANITARIAN ACCESS AND SAFETY INTERN:
The Humanitarian Access and Safety (HAS) intern supports
humanitarian access, safety and security within the Kenya Country Office. The
HAS Intern works under the supervision of the Head of Support as line
management and the East and South Africa Regional Office (ESARO) HAS Advisor
for technical supervision.
- Support
the implementation of the NRC Global HAS Management System at Country
Office level.
- Assist
in the preparation, updating, and filing of HAS plans and procedures at
Country Office level.
- Support
the preparation of HAS documents and reports upon request from line and
technical management.
- Support
in the preparation and delivery of HAS training.
- Assist
the ESARO HAS team in their functions, including Security Risk Assessments
(SRAs) and access assessments, and regular briefings.
- Ensure
adherence to NRC policies, guidance and procedures, with a particular
focus on HAS policies and procedures-in the Country Office (CO) and Area
Offices (AOs)
Responsibilities
- Understand
HAS key documents to provide necessary support in creating, updating, and
filing risk assessments, plans, and procedures.
- Support
the preparation, updating, and filing of site assessments and reviews of
potential NRC rental premises.
- Assist
the monitoring of vehicle and staff movements according to procedures and
that necessary safety and security equipment within each vehicle is
available and in good condition.
- Assist
in identifying needs and contribute to updating HAS training trackers.
Support the delivery of trainings such as HEIST, Field First Aid, and fire
safety courses.
- Accompany
or conduct NRC field missions to gain an understanding of the zone, gather
relevant information, and build a network of contacts, NRC policies, and
Humanitarian Principles.
- Collaborate
in preparing, developing, and socializing HAS recommendations, briefings,
and debriefings for Country Office colleagues and visitors.
- Assist
in creating new users and training colleagues in the travel authorization
request system.
- Support
the constant updating of the Country Offices’ emergency communication
tree.
- Assist
in searching and systematizing relevant security or humanitarian
information from publicly available sources to contribute to HAS
contextual analyses.
- Provide
requested assistance to achieve the HAS Operational Plan objectives.
- Assist
in promoting Safeguarding principles and commitments within NRC and
amongst communities served by NRC.
- Perform
any other tasks related to HAS and the position as delegated by the line
manager
Qualifications
- Basic
understanding of Humanitarian Principles, NGO safety and risk management,
and humanitarian access.
- Previous
experience working in complex contexts, with an NGO is a plus.
- Proficient
in MS Office applications including Word and Excel.
- Working
proficiency in English-both written and verbal.
- Preference
is highly regarded on candidates from Turkana, Wajir and Garissa counties
and are therefore highly encouraged to apply.
Information Analyst ACAPS Kenya Nairobi
Nairobi, Kenya
Job Description
- Position: Information
Analyst, East Africa Analysis Hub
- Reports to:
Team Leader, East Africa Analysis Hub
- Supervision
of: None
- Budget
responsibility: None
- Duty
Station: Kenya, United Kingdom, Jordan
- Travel:
None
- Duration &
contract type: 100%, national contract, ASAP/ July – December 2025,
renewable
- Starting
date: ASAP
Information Analyst, Rapid Analysis Team ACAPS Netherlands The Hague
Job Description
- Position: Research
Analyst, Rapid Analysis Team
- Reports to: Senior
Analyst, Rapid Analysis Team
- Supervision
of: None
- Budget
responsibility: None
- Duty
Station: Kenya, Netherlands, United Kingdom, Jordan, Colombia
- Travel:
None
- Duration &
contract type: 100%, national contract, ASAP/ July – December 2025,
renewable
- Starting
date: ASAP