Sales & Customer Accounts Manager at Username Investment Limited
- Date
Create: February 03, 2026
- Type: Full-time
- Apply
By: March 02, 2026
- Salary
Scale: Kshs. 150,000 + Benefits .
Job Description
The Sales & Customer Accounts Manager will be
responsible for leading and managing the sales team, developing and
implementing sales strategies, and achieving revenue targets for land sales.
This role requires a strong understanding of the real estate market, excellent
leadership skills, and a proven track record in sales.
The Sales & Customer Accounts Manager reports to the CEO
and will be overall in-charge of the entire Sales force at username.
Responsibilities:
- Team
Leadership – Develop a high performing Sales Team. Lead,
motivate, and mentor the sales team to ensure high performance and team
target achievement, professional development, and adherence to company
policies and procedures.
- Strategy –
Develop comprehensive sales strategies and action plans to achieve sales
targets, expand market share, and maximize revenue for the company
projects.
- Performance
Monitoring – Monitor and analyze sales performance metrics,
including lead generation, conversion rates, and sales closures, and
implement corrective measures as needed to optimize results.
- Customer
Service – Cultivate and maintain strong relationships with key
clients and stakeholders, providing them with personalized support,
guidance, and solutions throughout the sales process. Work with the CE
team to develop proactive customer success programs.
- Market
Research – Conduct market research, competitor analysis, and
customer surveys to identify emerging trends, opportunities, and threats,
and incorporate findings into sales strategies and product development
initiatives.
- Planning
& Execution – Prepare accurate sales forecasts, budgets, and
projections, and collaborate with the finance department to ensure
alignment with overall financial objectives and targets.
- Recruitments
and Trainings – Participate in recruitments for the sales
team. Coordinate and conduct regular training sessions, workshops, and
skill development programs for the sales team to enhance their product
knowledge, sales techniques, and customer service skills.
- Debt
Management – Oversee debt management including collections
and ensure debt does not exceed 365 days. Strategise and implement
effective ways to collect/manage debt.
- Referral
Business – Ensure excellent customer service to encourage
growth of referral business.
- Agency
Business and DSM – Oversee revenue growth and continued
improvement from these two business segments.
- Sales
Process Efficiency – Facilitate reduction of the average
sales cycle time by 20% and streamline lead qualification and handover
processes. Continuously develop and improve sales calls scripts and
templates.
- Internal
Collaborate with the marketing, project development, finance, and legal
departments to align sales efforts with marketing campaigns, project
timelines, legal requirements, and financial considerations.
- Oversee
all aspects of the sales process, including contract negotiations,
documentation, payments, and post-sales support, ensuring compliance with
regulatory requirements and company policies.
Key Result Areas will include:
- Overall
company revenue performance- monthly, quarterly and annually.
- Improved
sales department performance by 30% month to month.
- Maintaining
a sales pipeline of qualified leads at a value of Kshs. 5M every month.
- Increasing
the conversion rates from leads to closed deals by 10% every month.
- Achievement
of a 15% growth in repeat business from current clients monthly.
- Monthly
team training sessions on effective communication and customer service.
- Achievement
of a 65% attendance rate in site visits.
- Achievement
of a customer satisfaction score (CSAT) of 90% or higher based on
post-sale surveys.
- Improved
Customer Retention and referral rates.
- Reduced
customer acquisition costs.
- Successful
monthly cross-functional workshops between sales, marketing, and finance
teams.
- Lead
generation and conversation rates.
- Achievement
of a 95% accuracy in quarterly sales forecasts.
Requirements:
- Bachelor’s
degree in Business, Marketing, or related field.
- Proven
experience in real estate sales, preferably in land sales.
- Strong
leadership and communication skills.
- Ability
to analyze market trends and develop effective sales strategies.
- Proficiency
in CRM software and Microsoft Office Suite.
In-House Videographer at Username Properties Limited
- Date
Create: January 23, 2026
- Type: Full-time
- Apply
By: February 05, 2026
Job Description
Username Properties is seeking a creative and highly skilled
Videographer & Editor to join our vibrant marketing team. You will be
responsible for the end-to-end production of high-quality video content that
showcases our properties, events and corporate milestones. The ideal candidate
has a “social-first” mindset, can turn raw footage into cinematic stories and
is an expert at navigating the fast-paced trends of digital media.
Key Responsibilities
1. Video Production & Cinematography
- Lead
on-site filming for property tours, site visits, client testimonials,
office culture and corporate events including title deed handover
ceremonies and CSR activities
- Expertly
manage camera kits, lighting setups, and audio recording to ensure
professional-grade production in diverse environments.
- Drone
Photography and videography: Capture stunning aerial views of land
projects to show topography and proximity to amenities (highly preferred).
2. Expert Video Editing
- Transform
raw footage into captivating videos using Adobe Creative Suite (Premiere
Pro, After Effects) and CapCut.
- Apply
advanced editing techniques: color grading, sound design, visual effects,
motion graphics, titles and text overlays.
- Create
platform-specific edits, ensuring content is optimized for Instagram
Reels, TikTok, and YouTube Shorts.
- Create
compelling thumbnails for digital platforms.
3. Livestreaming & Real-Time Coverage
- Coordinate
and execute high-quality livestreams for site launches and “Open Day”
events across Facebook, YouTube, and Instagram.
- Manage
technical setups for stable streaming in remote project locations.
4. Content Strategy & Trend Monitoring
- Stay
ahead of global and local video trends to keep Username Properties’
content fresh and engaging.
- Collaborate
with the social media team to brainstorm viral content ideas that resonate
with Kenyan investors and the diaspora.
5. Scripting & Storyboarding: Assist the
marketing team in developing concepts and scripts before a shoot.
6. Audio Post-Production: Clean up voiceovers
and select trending, royalty-free music that enhances the emotional appeal of
the brand.
7. Asset Management: Maintain an organized
library of raw and edited footage for future use.
8. Equipment Maintenance: Ensure all cameras,
lenses, microphones and drone are well-maintained and ready for deployment.
Requirements:
- Bachelor’s
degree or diploma in Film Production, Media Arts, Communication, or a
related field.
- 2–4
years of experience in video production, preferably in a corporate or
agency setting.
- Mastery
of DSLR/Mirrorless cameras, mobile phone videography, stabilizers
(Gimbals) and professional lighting.
- Expert
level in editing software including Adobe Premiere Pro, After Effects,
Final Cut Pro, Da Vinci Resolve, CapCut or any other media editing tool.
- Excellent
storytelling and visual communication skills.
- Knowledge
of content formats for specific social media platforms such as YouTube,
Instagram, and TikTok.
- Strong
time management with ability to manage multiple projects simultaneously,
ensuring timely delivery.
- A deep
understanding of the Kenyan real estate landscape and what motivates local
buyers.
- Experience
with 3D animation or advanced motion graphics is an added advantage.
- Must
have portfolio showing previous work.
Marketing Manager at Username Investment Limited
Marketing Manager
Date Create: October 16, 2025, Type: Full-time Apply
By: October 30, 2025
Job Description
The Marketing Manager will be responsible for developing,
implementing, and managing innovative marketing strategies that drive brand
awareness, customer acquisition, retention, and revenue growth. The role
requires expertise in digital marketing, customer engagement, data analysis and
a deep understanding of emerging trends in the real estate industry.
Duties and Responsibilities
- Implement
the organization’s marketing strategies and project expected marketing
volumes.
- Managing
the marketing team and providing leadership & direction of
advertisement campaigns.
- Work
closely with the product development team and offer suggestions on product
pricing by monitoring costs, competition, and supply and demand.
- Overseeing
all communication, PR and promotional activities selected to support the
company. This includes design, production, and distribution of print
materials such as brochures, ads and direct response plus radio and
television spots needed for broadcast campaigns
- Proactively
seek ways to streamline daily marketing processes and procedures, manage
marketing expenses while developing annual forecasts.
- Supervising
the sign off of marketing literature and campaigns, liaising with legal
and compliance personnel, ensuring the designs and messages meet the
company brand and regulatory guidelines.
- Conducting
research using comparable properties in the market.
- Monitor
performance of marketing campaigns and assess against goals set.
- Reporting
departmental team activities and cascading management decisions to the
team.
- Organizing
and coordinating marketing activities and events.
- Maintain
effective internal communications to ensure that all relevant company
functions are kept informed of marketing objectives.
- Prepare
and Coordinate marketing forecasting, planning, and budgeting processes to
be used within the marketing department.
- Ensure
all departmental objectives are assigned and met in a timely fashion.
- Proactively
monitor and maintain high levels of quality, accuracy, and process
consistency in the marketing department.
- Annual
departmental budgeting.
- Development,
Implementation, training and review of marketing policies and procedures.
Requirements:
Education and Experience
- Business
or marketing-related degree or equivalent professional qualification.
- Experience
in all aspects of developing and managing marketing strategies.
- Technical
marketing skills.
- Proven
experience in customer and market research.
- Relevant
product and industry knowledge.
- Digital
marketing skills.
- Experience
with relevant software applications
Key Competencies
- Very
outgoing
- Excellent
written and verbal communication skills
- Collaborative
skills
- Formal
presentation skills
- Organization
and planning
- Strategic
and critical thinking skills
- Data
analysis and management
- Problem
analysis and problem-solving
- Team
leadership
- Adaptability
& Creativity
- Judgment
and decision-making
Salary Scale: Kshs. 180,000 – Kshs. 250,000
Internal Audit Associate at Username Investment Limited
Job Description
The Internal Audit Associate will be accountable for the
examination and evaluation of Username’s processes, preparing and reporting
findings back to Board Committee, recommending possible improvements and
corrections, and providing independent assurance of compliance with statutory
requirements, policies and procedures in line with local and global standards
and the organization’s policies and procedures.
Duties and Responsibilities
- Develop
and facilitate implementation of Internal Audit policies and procedures
for the organization.
- Obtain
a detailed understanding of company’s operations, environment including
internal controls surrounding business processes and develop or update
audit program for audit execution.
- Examine
records, reports, operating practices and documentation to ensure
compliance with the established internal control procedures.
- Provide
technical support in revision of operations, accounting, and procurement,
HR Manuals in order to adhere to company policy, statutory compliance and
reporting requirements.
- Liaise
with all departments in reviewing systems and establishing controls and
procedures.
- Monitor
of all control procedures and processes to ensure compliance with policy,
statutory and reporting requirements.
- Regularly
inspect company records and transactions and evolve scrutiny of
methodology that ensures compliance and sets standards to be adhered to.
- Undertake
regular and impromptu inspections of all processes, policies and
procedures ensuring compliance with statutory requirements and best
practice guidelines as may be prescribed from time to time by local and
global organizations.
- Draft
findings to ensure that these are written in a good manner containing
background, finding, risk and corrective action or recommendation.
- Keep
an eye on the latest developments in the financial industry and accounting
fields with a view to enhancing internal audit function as a key
contributor to the company strategy.
- Support
in follow up on outstanding audit issues and conduct staff training on
audit areas and programs geared towards raising levels of compliance.
- Work
with management and other members of the accounting and finance team to
recommend ways to drive efficiencies and reduce risk.
- Maintain
and regularly update the Username risk register.
Requirements:
- Bachelor’s
degree in accounting /MIS/ Business Administration/ Finance/Internal Audit
- CPA
(K) /ACCA Qualification
- CISA/CISM
is an added advantage
- Member
of Institute of Internal Auditors
- Minimum
4 years’ experience in Audit.
Knowledge, Skills and Competencies
- Thorough
knowledge of International Financial Reporting Standards (IFRS) &
Global Internal Audit Standards
- Solid
expertise in various business audit methodologies.
- In-depth
understanding of financial markets, investment instruments, and related
regulations.
- Analytical
Thinking and strategic perspective
- Data
Collation and Reporting
- Collaborative
Approach
- Professionalism
- Personal
Integrity
Salary Scale
Kshs. 90,000 – Kshs. 120,000
Expression Of Interest: Land Surveyors Needed
Date Create: May 05, 2025 Type: Full-time Apply
By: May 30, 2025
Job Description
Username Investment Ltd., the leading real estate company in
Kenya, is seeking qualified and experienced individual consultants and
registered surveying firms to express their interest in providing professional
surveying services for our ongoing and upcoming land development projects.
Successful applicants will be engaged in a range of land and
property-related surveying tasks, including but not limited to:
- Subdivision
and amalgamation of land
- Topographical
and geospatial mapping
- Boundary
re-establishment and verification
- Preparation
of survey plans and mutation forms
- Liaison
with land offices and other regulatory bodies for approvals
- Advisory
services on land matters and title regularization
Requirements:
- Interested
individuals or firms must meet the following criteria:
- Registered
with the Land Surveyors Board of Kenya
- Possess
a valid practicing license for 2025
- Demonstrated
experience in similar assignments (minimum 5 years)
- Knowledge
of Kenyan land laws and regulations
- Availability
of relevant survey equipment and software
- Professional
indemnity insurance (for firms)
- Valid
company registration and KRA PIN/VAT certificates (for firms)
How to apply
Our projects are situated across various regions, including
but not limited to Nairobi, Kiambu, Kajiado, Machakos, Kisumu and
Nakuru counties. Interested surveyors are encouraged to submit their
applications, indicating their regions of expertise or preferred areas of
operation to procurement@username.co.ke and
Cc projectsdept@username.co.ke by 30th May 2025.