Account Manager at Jamii Telecommunications
RE-ADVERTISEMENT: ACCOUNT MANAGER ROLE
We are looking for a competent individual to fill the
position of Account Manager whose role will be to build, maintain and grow
customer base and relationships.
KEY JOB RESPONSIBILITIES FOR ACCOUNT MANAGER ROLE
- Developing
strong relationships with customers, connecting with key business
executives, and stakeholders;
- Act as
a primary point of contact for clients, helping them achieve their
objectives by providing tailored solutions and services;
- Build
and maintain strong, long-lasting relationships with key decision makers;
- Identify
and pursue new sales opportunities within existing accounts and beyond;
- Monitor
accounts’ health and ensure customer satisfaction through regular
check-ins;
- Resolve
client issues and complaints promptly to improve customer experience and
retention;
- Negotiate
and contract, close and manage service agreements including conducting
regular customer reviews with customers to assess service delivery and
propose improvements;
- Ensure
timely and successful delivery of solutions according to customers’ needs
and objectives;
- Provide
regular reports on account performance, sales activities, pipelines and
forecast to management;
- Analyse
market trends, customer needs and competitors’ offerings to stay
competitive;
- Take
the lead in tendering and tender management for both technical and
financial proposal and proactively follow up;
- Stay
updated on the JTL’s services, products, and solutions;
- Understand
industry trends and emerging technologies;
- Assist
with challenging client requests or issue escalations as needed;
- Keep
clients satisfied and engaged with our products and services in the long
run.
QUALIFICATIONS FOR THE ACCOUNT MANAGER ROLE
- Bachelor’s
degree in business, Marketing, Telecommunications or any other related
field.
- Proven
4 – 5 years’ work experience as an Account Manager, Key Account Manager,
Sales Account Manager, or relevant role
- Proficiency
in CRM software and Microsoft office
- Demonstrable
ability to communicate, present and influence key stakeholders at all
levels of an organization, including executive.
- Ability
to understand technical concepts and translate them into business
solutions
- Analytical
skills with a proactive approach to problem-solving.
- Brand
Ownership and integrity is key; high level of customer focus and a
commitment to delivering results
- Proven
track record managing clients’ relationships and achieving sales targets
Splicing Technician at Jamii Telecommunications Ltd
SPLICING TECHNICIAN ROLE
We are looking to recruit a Splicing Technician to splice
fiber optic cables in both outdoor and indoor settings, read, create and
maintain splicing schematics and diagrams. Maintain control of outside plant
activities surrounding the assigned work site(s), taking and
maintaining accurate splicing and field notes and support project timelines.
KEY JOB RESPONSIBILITIES FOR SPLICING TECHNICIAN ROLE
- Fiber
splicing to construct a proper splice case, including but not limited to,
grounding, bonding, isolation, slack storage, and sealing.
- Troubleshoot
and perform routine maintenance.
- Rehabilitate
the network including tensioning cables, replacement of manhole covers and
cable recovery.
- Record
keeping of the cable network infrastructure.
- Liaison
with the other technical departments to provide technical support and
resolve issues on the network.
- Checking
and advising on the environmental issues in the nodes in their area
- Maintain
site safety by eliminating hazards and/or reporting any hazards prior to
commencing works.
- Carry
out onsite survey/scoping for cases requiring network changes and routing
and challenging them to the Regional Manager to raise associated PM
orders.
- Any
other responsibilities as may be assigned to you from time to time.
QUALIFICATIONS FOR THE SPLICING TECHNICIAN ROLE
- Minimum
Diploma in Electronics, telecommunications, or related field.
- Four
(4) years working experience in a network maintenance role At least 2
years’ experience working in sales is highly desirable.
- Technical
aptitude in electrical and telecommunication infrastructure.
- Good
analytical skills.
- Keen
to details.
- Excellent
communication
Direct Sales Agent – Nairobi at Jamii Telecommunications Ltd
DIRECT SALES AGENT ROLE
We are looking to hire sales agents to promote our Faiba
Fixed products and services, to identify customer needs, and propose the best
solutions that will achieve the set sales targets.
DIRECT SALES AGENTS JOB RESPONSIBILITIES
- Source
for new business leads, service accounts, obtaining orders for acquisition
and fulfilment;
- Keep
management informed on trade activities by submitting activity and results
reports, such as daily call reports, weekly work plans, and monthly and
annual territory analysis;
- Monitor
market trends by gathering current marketplace intelligence on pricing,
products, new products, delivery schedules, merchandising techniques among
others;
- Recommend
new innovations on products and service delivery in line with the market
advances.
- Resolve
customer complaints by investigating problems; developing solutions;
preparing reports and making appropriate recommendations to the business.
- Management
and maintenance of sales records.
- Contribute
to team effort by accomplishing related results as needed.
QUALIFICATIONS FOR THE DIRECT SALES AGENTS JOB
- Degree/Diploma
in a business-related field preferred;
- At
least 1 year of experience in related field (preferably sales, customer
relations, or merchandising);
- Highly
motivated, proactive, and target-driven;
- Excellent
communication and negotiation skills with the ability to work in a team;
- Customer
and business focused attitude;
- Proactive
attitude to look for clients and use all the necessary tools to achieve
results;
- Ability
to multi-task and get things done to completion;
- Brand
ownership is key;
- Excellent
planning and organizational skills.
Territory Sales Leader at Jamii Telecommunications Ltd
TERRITORY SALES LEADER ROLE
The Territory Sales Leader will work closely with the
Regional Manager to execute marketing plans and to see subscriber base growth,
ensure staffing and reseller numbers are met in order to achieve and surpass
set acquisition targets.
TERRITORY SALES LEADER JOB RESPONSIBILITIES
- Provide
full support to the Regional Manager, Trade Representative, and agents
within the allocated Zone.
- Recruitment
and management of Agents.
- Ensure
that set targets are achieved and surpassed in the allocated Business
Environment.
- Maintaining
an active pipeline of Customers, Agents and Trade Development
Representatives within the Zone.
- Oversee
zonal development of implementation on short-term and long-term plans
within the allocated business environment.
- Supervise
implementation of various channels within an allocated Zone.
- Prepare
and present sales reports and plans using Microsoft Office tools.
- Integrity
and good work ethic.
QUALIFICATIONS FOR THE TERRITORY SALES LEADER JOB
- Bachelor’s
Degree in Business Management or a related field
- Previous
experience in Zonal Management
- Experience
in selling FMCG products. (Experience in the FMCG industry will be an
added advantage)
- 3
Years of team leadership in commercial
- Route
to Market, Negotiation and Presentation Skills
- Proven
strategic and analytical skills with outstanding interpersonal skills,
communication and influencing abilities.
- Customer
Relationship Management
Procurement Officer at Jamii Telecommunications
PROCUREMENT OFFICER ROLE
We are looking for a highly organized and detail-oriented
Procurement Officer to manage our company’s procurement process and supply
chain activities. The Procurement Officer will be responsible for sourcing
suppliers, negotiating contracts, and managing vendor relationships to ensure
timely and cost-effective procurement of goods and services. This role requires
strong negotiation skills, analytical thinking, and the ability to work
collaboratively with internal and external stakeholders.
PROCUREMENT OFFICER JOB RESPONSIBILITIES
- Procurement
process management – Timely facilitation of end-to-end procurement
processes including requisition, sourcing, evaluation, purchase order
issuance and receipt of goods and services.
- Vendor
Management – Identify, evaluate and select reliable suppliers based on
cost, quality, reliability and delivery speed. Negotiate contracts and
agreements with suppliers to secure favorable terms. This also involves
vendor creation, material master management, service master management and
periodic supplier review meetings.
- Rentals
Management – Contract creation, rental service master management, rental
purchase order creation.
- Import
and Exports Management – Ensure tax classification of goods and liaising
with the clearing agents for goods and coordinating process end-to-end.
Managing shipping process to ensure all compliant processes are adhered
to. Return Merchandise Authorization (RMA). Follow up to ensure timely
receipt of repaired items.
- Stores
and Warehouse Management – Management of goods receipt (GI/IR) process,
management of goods issuance process and management of stock take process.
- Project
Management – Project Bill of Materials management and purchase orders
processing, processing of service entry sheets (SES), technical completion
of orders (TECO), goods Movement (GMPS), processing of projects budgets as
well as customer deployment process – approval of customer deployment
requests based on a job P&L threshold and accounting for material
usage.
- Reporting
– Prepare weekly, monthly, quarterly, annual and ad hoc reports as and
when required.
PROCUREMENT OFFICER ROLE QUALIFICATIONS
- Bachelor’s
degree preferably in Business, Supply Chain, Inventory Management,
Procurement, or an equivalent field
- Chartered
Institute of Procurement and Supply (CIPS) qualification or other
qualification in Stores/inventory management will be an added advantage.
- At
least 4 years’ experience in procurement or supply chain role in a busy
environment. Experience working in the Telecommunication industry will be
a distinct advantage.
- Hands-on
experience working with a stores/inventory management software/ERP. Those
with SAP experience have added advantage.
Area Manager – Maintenance at Jamii Telecommunications
We are seeking a proactive, experienced, and highly skilled
Area Manager – Maintenance to oversee the efficient maintenance and restoration
of our fiber network, network nodes, and 4G infrastructure. This leadership
role requires a hands-on approach in coordinating teams, ensuring network
reliability, and maintaining high levels of customer satisfaction at all times.
Key Responsibilities
- Network
Maintenance & Management: Oversee general maintenance of the fiber
network, network nodes, and 4G infrastructure within your assigned region.
Ensure the integrity of both underground and overhead optic fiber networks
through proactive maintenance and inspections.
- Team
Leadership & Coordination: Lead and manage maintenance teams, ensuring
timely allocation of tasks, continuous follow-ups, and clear communication
on troubleshooting and fault recovery efforts. Provide support and
guidance for field teams and contractors.
- Preventive
Maintenance: Proactively manage network nodes, power systems, and air
conditioning equipment to prevent issues before they occur. Perform
regular inspections and maintenance on critical infrastructure.
- Stakeholder
Engagement: Build and maintain relationships with road authorities (e.g.,
KURA), building contractors, telecommunication providers, and other
utility stakeholders to prevent damage to the optic fiber backbone and
access network. Attend relevant meetings and ensure smooth coordination
across all involved parties.
- Reporting
& Feedback: Generate regular reports for senior management, detailing
network performance, customer impact, and maintenance progress. Ensure all
assigned trouble tickets are followed up and resolved in a timely manner.
- Equipment
Management: Ensure proper maintenance, servicing, and repair of all
assigned splicing equipment and tools, ensuring they are in good working
condition.
- Safety
& Compliance: Ensure that safety protocols are adhered to in all
maintenance activities and that the regional team operates within
established safety standards.
Qualifications & Skills
- A
degree or Higher National Diploma in Electronics, Telecommunications, or a
related field.
- At
least six (6) years of experience in network maintenance and support, with
at least three (3) years in a supervisory role. Experience managing a team
and working with contractors is essential.
- Strong
technical aptitude in electrical and telecommunications infrastructure,
with the ability to solve complex issues in a fast-paced environment.
- Demonstrated
ability to lead and coordinate teams effectively, managing both people and
projects with a focus on performance and efficiency.
- Excellent
analytical skills with the ability to identify and resolve network issues
proactively. Strong decision-making capabilities.
- Excellent
communication and relationship-building skills, particularly when liaising
with contractors, authorities, and cross-functional teams.
Head of Public Relations & Marketing at Jamii Telecommunications
We’re seeking a Head of Public Relations & Marketing who
will provide strategic leadership and direction in managing the company’s
brand, corporate reputation, marketing strategy, and customer engagement. They
will be responsible for developing and executing integrated marketing and
communication programs that drive customer acquisition, retention, and loyalty.
HEAD OF PR & MARKETING JOB RESPONSIBILITIES
- Develop
and implement the overall PR and marketing strategy aligned with business
objectives.
- Build
and protect the company’s brand equity, ensuring consistent messaging
across all platforms.
- Advise
senior leadership on communication strategies to strengthen the corporate
image and market positioning.
- Manage
all external communications, ensuring clear, transparent, and timely
messaging to stakeholders, media, regulators, and the public.
- Act as
the company spokesperson and manage media relations to enhance brand
visibility.
- Oversee
crisis communication and reputation management strategies.
- Drive
Corporate Social Responsibility (CSR) initiatives that align with brand
values and community needs.
- Develop
integrated marketing campaigns to promote products and services across
traditional and digital channels.
- Conduct
market research to identify customer insights, competitive positioning,
and emerging trends.
- Oversee
advertising, sponsorships, events, and partnerships to strengthen brand
presence.
- Manage
digital marketing strategies, including social media, SEO/SEM, and content
marketing.
- Collaborate
with sales and customer service teams to ensure a customer-first approach.
- Develop
customer engagement programs that enhance loyalty and reduce churn.
- Monitor
customer feedback and implement communication strategies that address pain
points.
- Lead,
mentor, and develop a high-performing PR and marketing team.
- Manage
departmental budgets and ensure cost-effective execution of campaigns.
- Build
a performance-driven culture with clear KPI’s and accountability.
QUALIFICATIONS FOR THE HEAD OF PR & MARKETING JOB
- Bachelor’s
degree in marketing, Communications, Public Relations, Business, or
related field. A master’s degree or professional certification (CIM, CIPR,
PRSK) is an added advantage.
- At
least 10 years’ experience in PR and Marketing, with 5 years at senior
management level, preferably in the Telecommunications, ICT, or FMCG
sectors.
- Proven
track record in brand building, digital marketing, media management, and
corporate communications.
- Strong
experience in stakeholder management, government relations, and CSR
programs.
- Strategic
thinking with strong business acumen
- Excellent
communication, presentation, and interpersonal skills.
- Strong
leadership and team management ability
Head of Public Relations & Marketing at Jamii Telecommunications
We’re seeking a Head of Public Relations & Marketing who
will provide strategic leadership and direction in managing the company’s
brand, corporate reputation, marketing strategy, and customer engagement. They
will be responsible for developing and executing integrated marketing and
communication programs that drive customer acquisition, retention, and loyalty.
HEAD OF PR & MARKETING JOB RESPONSIBILITIES
- Develop
and implement the overall PR and marketing strategy aligned with business
objectives.
- Build
and protect the company’s brand equity, ensuring consistent messaging
across all platforms.
- Advise
senior leadership on communication strategies to strengthen the corporate
image and market positioning.
- Manage
all external communications, ensuring clear, transparent, and timely
messaging to stakeholders, media, regulators, and the public.
- Act as
the company spokesperson and manage media relations to enhance brand
visibility.
- Oversee
crisis communication and reputation management strategies.
- Drive
Corporate Social Responsibility (CSR) initiatives that align with brand
values and community needs.
- Develop
integrated marketing campaigns to promote products and services across
traditional and digital channels.
- Conduct
market research to identify customer insights, competitive positioning,
and emerging trends.
- Oversee
advertising, sponsorships, events, and partnerships to strengthen brand
presence.
- Manage
digital marketing strategies, including social media, SEO/SEM, and content
marketing.
- Collaborate
with sales and customer service teams to ensure a customer-first approach.
- Develop
customer engagement programs that enhance loyalty and reduce churn.
- Monitor
customer feedback and implement communication strategies that address pain
points.
- Lead,
mentor, and develop a high-performing PR and marketing team.
- Manage
departmental budgets and ensure cost-effective execution of campaigns.
- Build
a performance-driven culture with clear KPI’s and accountability.
QUALIFICATIONS FOR THE HEAD OF PR & MARKETING JOB
- Bachelor’s
degree in marketing, Communications, Public Relations, Business, or
related field. A master’s degree or professional certification (CIM, CIPR,
PRSK) is an added advantage.
- At
least 10 years’ experience in PR and Marketing, with 5 years at senior
management level, preferably in the Telecommunications, ICT, or FMCG
sectors.
- Proven
track record in brand building, digital marketing, media management, and
corporate communications.
- Strong
experience in stakeholder management, government relations, and CSR
programs.
- Strategic
thinking with strong business acumen
- Excellent
communication, presentation, and interpersonal skills.
- Strong
leadership and team management ability
Direct Sales Agent at Jamii Telecommunications
DIRECT SALES AGENT ROLE
- We are
looking to hire sales agents to promote our Faiba Fixed products and
services, to identify customer needs, and propose the best solutions that
will achieve the set sales targets.
DIRECT SALES AGENTS JOB RESPONSIBILITIES
- Source
for new business leads, service accounts, obtaining orders for acquisition
and fulfilment;
- Keep
management informed on trade activities by submitting activity and results
reports, such as daily call reports, weekly work plans, and monthly and
annual territory analysis;
- Monitor
market trends by gathering current marketplace intelligence on pricing,
products, new products, delivery schedules, merchandising techniques among
others;
- Recommend
new innovations on products and service delivery in line with the market
advances.
- Resolve
customer complaints by investigating problems; developing solutions;
preparing reports and making appropriate recommendations to the business.
- Management
and maintenance of sales records.
- Contribute
to team effort by accomplishing related results as needed.
QUALIFICATIONS FOR THE DIRECT SALES AGENTS JOB
- Degree/Diploma
in a business-related field preferred;
- At
least 1 year of experience in related field (preferably sales, customer
relations, or merchandising);
- Highly
motivated, proactive, and target-driven;
- Excellent
communication and negotiation skills with the ability to work in a team;
- Customer
and business focused attitude;
- Proactive
attitude to look for clients and use all the necessary tools to achieve
results;
- Ability
to multi-task and get things done to completion;
- Brand
ownership is key;
- Excellent
planning and organizational skills.
Product Analyst at Jamii Telecommunications
We’re seeking a Product Analyst who will be responsible for
driving product development, analysis, and project management to support the
full lifecycle of JTL’s products and services. This dynamic role blends
strategic product innovation with hands-on project execution, ensuring the
timely, cost-effective, and customer-focused delivery of both commercial and
technical offerings.
PRODUCT ANALYST JOB RESPONSIBILITIES
- Support
the research, ideation, development, and continuous improvement of JTL
products and services (voice, data, VAS, enterprise solutions, IoT, etc.).
- Analyse
market trends, customer needs, competitor offerings, and technological
advancements to drive product innovation and differentiation.
- Support
product vision, roadmap, business case, pricing strategy, and go-to-market
plan aligned with company goals.
- Collaborate
with engineering and technical teams to translate product concepts into
functional specifications and features.
- Conduct
user acceptance testing (UAT), pilot launches, and performance reviews to
refine products post-launch.
- Plan,
execute, and monitor projects across the product lifecycle, ensuring
delivery within scope, time, budget, and quality standards.
- Develop
detailed project plans, schedules, risk registers, and communication
frameworks to support seamless execution.
- Coordinate
internal teams (technology, commercial, customer care, legal) and external
vendors to deliver project milestones.
- Report
regularly on project status, roadblocks, resource needs, and
post-implementation reviews to senior management.
- Ensure
all product-related initiatives comply with regulatory requirements from
Communications Authority of Kenya (CAK) and other bodies.
- Any
other duty that may be assigned to you from time to time.
QUALIFICATIONS FOR PRODUCT ANALYST JOB
- Bachelor’s
degree in Telecommunications, Business, IT, Engineering, or a related
field; a Master’s degree is an added advantage.
- Minimum
3-5 years of experience in product development and/or analysis and/or
project management, ideally within the telecom or ICT sector.
- Strong
understanding of telecom products, infrastructure, and technologies (e.g.,
LTE, fiber optics, VoIP, VAS, digital platforms).
- Experience
analysing digital product performance data to understand user behaviour to
inform product development and product strategy
- Professional
certifications such as PMP, PRINCE2, Scrum Master, or Product Management
certifications (e.g., Pragmatic, AIPMM) are highly preferred.
Splicing Technician
JTL-ME-ST-07-25 | Engineering | Contract
Posted on July 21st, 2025 | Expires on July
31st, 2025
We are looking to recruit a Splicing Technician to splice
fiber optic cables in both outdoor and indoor settings, read, create and
maintain splicing schematics and diagrams. Maintain control of outside plant
activities surrounding the assigned work site(s), taking and
maintaining accurate splicing and field notes and support project timelines.
Territory Sales Leader
JTL-SS-TSL-07-25 | Sales | Contract
Posted on July 21st, 2025 | Expires on July
31st, 2025
The Territory Sales Leader will work closely with the
Regional Manager to execute marketing plans and to see subscriber base growth,
ensure staffing and reseller numbers are met in order to achieve and surpass
set acquisition targets.