Internship | Job Vacancies at Avenue Healthcare

Full-Stack Developer at Avenue Healthcare

• Position: Full-Stack Developer
• Position Type: Permanent
• Location: Head Office
• Department: Information Technology
• Reports To: Lead Developer & Business Support Manager

Job Objective/Purpose

The Full Stack Developer will be responsible for designing, developing, and maintaining secure, scalable, and high-performance digital solutions that support Avenue Healthcare’s clinical, operational, and corporate systems. The role contributes directly to system reliability, user experience, automation, and continuous improvement of the Group’s information systems.

Key Responsibilities

Software Development & Systems Integration

• Design, develop, test, and maintain web based, mobile, and backend applications to meet business and clinical requirements.
• Develop and deploy secure, well documented APIs to enable system integrations across internal and third party platforms.
• Participate in full software development lifecycle activities including requirements analysis, development, testing, deployment, and post release support.
• Ensure code quality through documentation, testing, reviews, and adherence to development standards.
• Monitor application performance, availability, and reliability.
• Optimize system configurations and resource utilization to improve scalability, security, and performance.
• Troubleshoot and resolve application defects and production issues promptly.

DevOps, Change Management & Automation

• Support automation of development, build, testing, and deployment processes to improve efficiency and reduce lead time.
• Ensure all system changes comply with change management and audit requirements, including preparation of release and testing evidence.
• Track and report key change and deployment metrics in collaboration with the ICT team.

Resilience, Business Continuity & Security

• Support Business Continuity Planning (BCP) and Disaster Recovery (DR) activities for critical systems such as MED360, HRMIS, Payroll, Active Directory, and PACS.
• Participate in backup, restore, and disaster recovery testing exercises.
• Collaborate with ICT and system owners to strengthen system resilience and availability in a healthcare environment.

Collaboration & Stakeholder Engagement

• Work closely with cross functional teams including ICT, Finance, Operations, and clinical system users.
• Support vendor engagements and system enhancements where required.
• Contribute to continuous improvement initiatives across digital systems and processes.
• Technology Environment
• Frontend: Angular / React / Vue
• Backend: .NET / Node.js / Java / PHP
• Databases: SQL Server / MySQL / PostgreSQL
• APIs & Integration: RESTful services, API Gateways
• DevOps & Containers: Docker, CI/CD pipelines
• Infrastructure: Hybrid (On Premise & Cloud based)

 Person Specification

• Bachelor’s degree in information technology, Computer Science, Business Information Technology, or a related field.
• 1–3 years’ hands on experience in full stack development (web and/or mobile applications).
• Practical experience working with relational databases and APIs.
• Exposure to microservices architecture and containerization (e.g., Docker) is desirable.
• Experience working in regulated, enterprise, or healthcare environments is an added advantage.
• Exposure to UX/UI design principles, data analytics, or business intelligence tools is an added advantage.
• Experience in process mapping or system documentation is an added advantage.
• Familiarity with healthcare or mission critical systems is an added advantage.
• Strong analytical and problem solving skills with attention to detail.
• Ability to translate complex business requirements into effective technical solutions.
• Good understanding of secure coding and system reliability.
• Strong communication and teamwork skills with the ability to work across technical and non technical teams.
• Good time management skills and ability to manage multiple tasks or projects concurrently.

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Finance Manager at Avenue Healthcare

To provide full-spectrum financial and team leadership to the Avenue Hospital Business Unit by overseeing its financial operations, supply chain, revenue cycle management, budgeting, internal controls, compliance, CAPEX deployment and strategic financial planning in order to ensure sustainable profitability, financial integrity, and alignment with the Group’s standards of Quality, Integrity, Respect, Passion, and Innovation.

Main Responsibilities

• Budget and Reforecasting
• Lead the preparation and consolidation of the hospital’s annual operational and Capex budgets, working closely with departmental heads to ensure alignment with operational plans and strategic objectives.
• Support periodic reforecasts based on performance trends and changing business conditions.
• Monitor adherence to approved budgets and highlight significant deviations 
• Work with the strategic units to drive roll outs of budgetary initiatives to ensure budgets are achieved.
• Financial Reporting & Analysis
• Prepare timely and accurate monthly management accounts and variance analysis.
• Monitor departmental financial performance and enforce accountability.
• Ensure completeness and accuracy of expense recognition by enforcing timely PO receipting and reviewing month-end accruals
• Evaluate and analyse capital expenditure proposals, ensuring alignment with hospital strategy and financial feasibility
• Monitor the performance of existing projects against financial models, including ROIC and payback period.
• Ensure compliance with IFRS and Group standards.
• Capital Planning, Reporting & Project Performance
• Prepare papers for capital projects and other financial approvals.
• Develop robust business cases including:  ROI analysis, IRR and payback calculations, Sensitivity analysis and Risk assessment
• Track and report post-investment performance against approved projections.
• Maintain capital expenditure register and performance dashboards.
• Monitor internally raised capital deployment to ensure governance and return realization.
• Revenue Cycle Management (Receivables Leadership)
• Monitor claims submission, reconciliation, rejection analysis and collections.
• Drive reduction of Days Sales Outstanding (DSO).
• Ensure pre-authorizations and benefit validations compliance.
• Implement revenue assurance controls to prevent income leakage.
• Review adjustments, cancellations, and discounts to ensure they are properly authorized and captured.
• Payables Management
• Ensure supplier payment discipline aligned to cashflow.
• Monitor creditor ageing.
• Maintain healthy supplier relationships while protecting liquidity.

Academic & Professional Qualifications

• Bachelor’s degree in Finance, Accounting, Economics or related field.
• Master’s degree in Finance, Accounting, Business Administration (MBA) or related field
• CPA (K), ACCA or equivalent professional qualification will be an added advantage.
• Strong knowledge of IFRS, tax regulations and financial governance.
• Certification in risk management, internal audit, corporate governance or financial analysis.
• Membership in recognised professional bodies (ICPAK, ACCA, CFA Institute etc.).

Work Experience & Skills

• Minimum 5 years of progressive experience in finance leadership roles.
• Proven experience leading budgeting, financial reporting, audits and financial controls in medium-to-large organisations.
• Strong experience in revenue cycle management, pricing strategy and financial modelling.
• Demonstrated ability to improve financial outcomes (EBITDA, PAT, revenue growth, cost optimisation).
• Strong analytical, commercial, negotiation and stakeholder management skills.
• Expertise in implementing financial systems, ERPs and reporting dashboards.

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Unit Manager – Psychiatry at Avenue Healthcare

About Avenue Healthcare 

Avenue Healthcare is one of the leading private healthcare groups in East Africa running 3 Hospitals, and 15 clinics across Kenya, and a Homecare business. With over 25 years in the healthcare industry, Avenue Healthcare runs 300 hospital beds with over 1.000 staff members, and more than 400 specialists and serves over 400,000 patients annually, offering primary, secondary, and tertiary healthcare services.

Job Objective/ Purpose:

Planning, organizing, and coordinating all Psychiatry/Mental Health unit activities to deliver safe, patient-centred mental health care, by ensuring effective staffing and operations, in line with the Hospital protocols and standards.

Key Responsibilities:

• People Management:
• Supervise Psychiatry team in delivering individual and team targets by ensuring  all nurses accurately perform their tasks, including admission, discharge, drug administration, clinical observations, IPC, and others.
• Prepare and manage monthly duty rota; ensure safe coverage, skill-mix balance, leave planning, and productivity, while controlling overtime/locum utilisation.
• Lead and manage the Psychiatry team: onboarding/ orientation, coaching, daily work allocation, mentorship, performance appraisal, consequence management, talent development, and support staff wellness and engagement.
• Ensure the unit is financially viable and demonstrate growth through;
• Owning patient complaints/ compliments for the unit: investigate, resolve, and implement improvement actions, monitor service recovery and trends to deliver patient satisfaction outcomes (including NPS).
• Managing Psychiatry unit costs within budget through appropriate staffing, timely and accurate billing, incidences and consumables management.
• Ensure proper inventory, standardization, calibration, and maintenance on all equipment, and prudent inventory and supplies management.
• Nursing Services
• Review specific patients’ investigations, analyze, interpret, troubleshoot, and initiate immediate intervention.  
• Ensure primary nurse engagement with doctors and other providers regarding patients’ plan of care with emphasis on a team-based problem-solving approach.
• Participate in formulation of, and ensure implementation of SOPs and QIPs in the unit, including enforcement of IPC standards, and observe the infection control bundles.
• Ensure all nursing protocols have been administered as per the set-out policies and guidelines, recording and reporting  all sentinel incidents/ events within 24 hours using the provided tools.
• Ensuring proper and timely documentation of patient treatment, maintaining proper records, confidentiality, and ensuring handing over between shifts.  
• Ensure adequate knowledge of, and compliance to all Avenue Healthcare policies, procedures, systems, especially policies pertaining to the provision of medical services.
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.

Person Specification

• Higher Diploma in Nursing (Psychiatric/Mental Health).  BSc in Nursing is an added advantage.
• Registered with nursing council of Kenya and a valid practicing license
• Valid certification in BLS, ACLS or ATLS 
• 3+ years psychiatry/ mental health experience and at least 2+ years of team management experience
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills

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Chronic Care Lead Nurse at Avenue Healthcare

Job Description

About Avenue Healthcare

Avenue Healthcare is one of the leading private healthcare groups in East Africa running 3 Hospitals, and 16 Medical Centers across Kenya, and a Homecare business. With over 25 years in the healthcare industry, Avenue Healthcare runs 300 hospital beds with over 1,000 staff members, and more than 400 specialists and serves over 400,000 patients annually, offering primary, secondary, and tertiary healthcare services.

• POSITION: Chronic Care Lead Nurse
• POSITION TYPE: Permanent
• LOCATION: Parklands Hospital
• DEPARTMENT: Nursing
• REPORT TO: Chronic Care Program Coordinator

Job Objective/Purpose

The Chronic Care Lead Nurse performs care management for chronically ill patients with chronic diseases such as chronic kidney disease, diabetes mellitus, chronic obstructive pulmonary disease, and/or congestive heart failure. The Chronic Care nurse works in collaboration and continuous partnership with chronically ill patients and their family/caregiver(s), clinic providers and community resources in a team approach to increase patients’ ability for self-management and shared decision- making.

Key Responsibilities

• Fulfill the Avenue health care mission to provide high quality care that exceeds our client expectation with the goal to deliver through courteous, respect and compassionate manner.
• Responsible for registry of chronic care management (CCM) to patients.
• Validates enrollment of CCM patients based on provider request
• Comply with documentation requirements of the Chronic Care Management program by carrying out the care plan with the patient, family/caregiver(s) and providers and recording in the EMR.
• Monitors adherence to care plans, evaluates effectiveness, monitors patient progress in a timely manner, and facilitates changes as needed.
• Creates an ongoing process for patient and family/caregivers(s) to determine and request the level of care coordination support they desire.
• Facilitates patient access to appropriate medical and specialty providers.
• Coordinates transition of inpatient to outpatient care in an effort to decrease readmission rates
• Work closely with in-office providers to manage the day to day calls involving: symptom control, medication management, and provide patient and family education
• Educates patient and family/caregiver(s) about relevant community resources.
• Assist with the identification of “high-risk” patients (the chronically ill and those with special health care needs), and assist on the enrollment of these to the patient registry.
• Coordinates continuity of patient care with external healthcare organizations and facilities including from the primary care provider to a specialty care provider.
• Supports patient self-management of disease and behavior modification interventions.
• Provides patient health counseling, education and instruction.
• Any other duty assigned by your immediate supervisor in line with the job description.

Person Specification

• Graduate of an accredited nursing school as a Registered Nurse with a Diploma/Degree in Nursing, valid license with the Nursing Council of Kenya.
• Updated BLS, ACLS/ATLS certificate
• Minimum of 3 years’ work experience in a healthcare setting involving patients with complex chronic disease states preferred.
• Customer focus, empathetic and emotional intelligence
• Strong interpersonal and communication skills
• Organizational awareness and attention to detail
• Team work and result oriented
• Ethical and reliable

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Training Co-Ordinator at Avenue Healthcare

About Avenue Healthcare

Avenue Healthcare is one of the leading private healthcare groups in East Africa running 3 Hospitals and 16 Medical Centres across Kenya, and a Home-care business.

With over 25 years in the healthcare industry, Avenue Healthcare runs 300 hospital beds, employs over 1,000 staff members, works with more than 400 specialists, and serves over 400,000 patients annually, offering primary, secondary, and tertiary healthcare services.

Position Details

• Position: Training Co-Ordinator
• Position Type: Permanent
• Location: Parklands Hospital
• Department: Human Resources
• Reports To: Snr. HR Business Partner

Job Objective / Purpose

The Training Coordinator will be responsible for planning, implementing, and evaluating all training programs across the hospital for clinical and non-clinical staff.

S/he will play a pivotal role in developing and tracking staff competencies to ensure alignment with the Group’s competency framework and organizational goals.

Key Responsibilities

Training Needs Assessment and Planning

Conduct training needs assessments in liaison with HODs and Senior HRBPs to identify learning priorities.

Collate all training gaps identified through the performance management process, strategic company objectives, and accreditation requirements in liaison with Senior HRBPs and HODs.

In liaison with the Head of Training & other Training Coordinators, develop and maintain an annual training calendar that integrates clinical, non-clinical, and leadership development programs.

Training Program Development, Standardization and Execution

• In liaison with the Head of Training, other Training Coordinators and Subject Matter Experts (SMEs), design standardized training material for all cadres of staff as well as post-training assessment content.
• Organize and coordinate CMEs, CNEs, and other professional development programs.
• Organize and coordinate mandatory certifications for clinical staff, including BLS, ACLS, and other critical risk management and emergency preparedness training.
• Work with SMEs and other presenters to deliver high-quality training sessions.
• Ensure compliance with professional standards and accreditation requirements in all training programs.

Competency Development and Tracking

• Align the hospital training initiatives with the Avenue Group’s competency framework, ensuring staff acquire and maintain required competencies.
• Collaborate with Senior HRBPs and HODs to ensure competencies align with role requirements and organizational standards.
• Liaise with the Head of Training to develop tools and systems for tracking competency acquisition and addressing gaps.

Internship Program Coordination

• Build relationships with academic institutions, training providers, and professional organizations to support training and development initiatives.
• Develop and oversee structured internship and placement programs for nurses, doctors, and other healthcare professionals.
• Ensure interns are provided with appropriate supervision, mentorship, and performance feedback.
• Monitor and document intern progress, ensuring alignment with their academic and professional objectives.

Training Program Evaluation and Reporting

• Regularly assess the effectiveness of training programs using feedback, surveys, and performance data.
• Prepare detailed reports on training outcomes, challenges, and recommendations for improvement.
• Ensure monthly updating of all trainings held for staff in their respective facilities are lodged on the HRMIS, MLH, Training Files, etc.
• Maintain accurate and up-to-date records of training sessions and certifications for audit purposes.
• Submit training returns as required.

Budgeting and Resource Management

• Develop and manage the training budget in collaboration with HR and finance teams.
• Ensure optimal utilization of training resources and facilities.

Additional Responsibilities

Any other duty as assigned by your immediate supervisor in line with the job description.

Person Specification

• Bachelor’s degree in Nursing, Clinical Medicine, Clinical Education, or any other related field.
• At least 3 years of experience in training coordination, with a focus on healthcare settings.
• Expertise in competency-based training and development.
• Proven expertise in facilitating BLS, ACLS, and emergency preparedness training.
• Experience managing internship programs or academic partnerships is an added advantage.

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Executive Housekeeper at Avenue Healthcare

Job Objective/Purpose

Lead the Housekeeping Department by developing and implementing departmental objectives in line with the Avenue group’s company policies and procedures.

Key Responsibilities

• Supervise housekeeping operations such as cleaning and maintenance whilst ensuring compliance with all housekeeping policies, procedures, standards, and satisfaction of clients’ needs
• Responsible for cleanliness, orderliness and appearance of the entire Hospital. Ensure excellence in housekeeping sanitation, safety, comfort, and aesthetics for clients and guests.
• Inspect all areas and take corrective measures to meet Avenue’s Standards in terms of cleanliness, maintenance, and supply.
• Maintain an inventory of the furniture and movable equipment and other fixed assets in the patient holding areas, offices, and related premises and to ensure they are regularly checked.
• Inspect and approve all supply requisitions for the housekeeping department, and to maintain par stock, inventory control, and cost-control procedures for all materials.
• Select, train, develop, schedule, and manage the performance of direct and indirect subordinates to ensure the efficient running of housekeeping operations.
• Manage cleaning supplies, linen inventory and guest supplies and the ordering of supplies as necessary to meet quality standards and hospital business needs.
• Ensure the provision of proper uniforms for all staff.
• Participate in all refurbish and renovation projects planning, execution, and final set up including snag lists
• Ensure that client facing areas, offices and guest facilities are made as per company standard.
• Prepare the annual budget and manning guide and manage the housekeeping department within budgetary guidelines
• Coordinate and oversee pest eradication activities.
• Plan & organize decoration for special functions and festive seasons.
• Accomplish a set of administrative duties such as leading and attending meetings, writing reports and memos, and other specific duties related to the job function. 
• Plan, control and supervise Horticultural activities.
• Attending and resolving guest complaints.
• Daily inspection of public areas and employee’s locker rooms.
• Coordinating the preventive maintenance schedule of all non-clinical equipment and areas.
• Any other duty as may be assigned from time to time by your immediate supervisor in line with the needs of the business 

Person Specification

• Higher diploma/ Bachelor’s degree in Hospitality or Hotel Management 
• 3+ years’ experience in a housekeeping senior management position, in a 4 star or 5 Star Hotel setting
• Operational knowledge of housekeeping and laundry equipment and chemicals
• Strong interpersonal and communication skills
• Attention to detail
• Result Oriented
• Customer focus

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Head of Security at Avenue Healthcare

Job Objective/Purpose

The Head of Security is responsible for overseeing the security operations of the hospital, ensuring the safety and security of patients, staff, visitors, and hospital property. 

Key Responsibilities

• Develop, implement, and maintain security policies, procedures, and protocols.
• Conduct regular security risk assessments and audits.
• Oversee the installation and maintenance of security systems, including surveillance cameras, alarms, and access control systems.
• Lead the response to security incidents and emergencies.
• Conduct investigations into security breaches and incidents.
• Develop and implement disaster preparedness plans and protocols.
• Conduct regular disaster drills and simulations to ensure staff readiness.
• Coordinate with local emergency services and disaster response agencies as needed.
• Ensure all staff are trained and familiar with code procedures.
• Oversee the maintenance and inspection of fire safety equipment, including fire alarms, extinguishers, and sprinkler systems.
• Ensure compliance with fire safety regulations and standards.
• Ensure compliance with all relevant laws, regulations, and hospital policies.
• Prepare and present regular reports on security operations and incidents.
• Work closely with hospital administration, clinical staff, and other departments to ensure a secure environment.
• Serve as the primary point of contact for security-related matters.
• Seeks feedback and implements improvements in security practices.
• Prepare and present regular reports on security operations and incidents.
• Maintain accurate records of security activities and incidents.
• Any other duty as assigned by the supervisor in line with the job description 

Person Specification

• Diploma/Higher Diploma/Degree in Security Management, Criminal Justice, or a related field.
• Certificate in First Aid and Fire Safety Course.
• Current certificate of good conduct.
• Minimum of 3 years of experience in security management, preferably in a healthcare setting. 
• Strong interpersonal and communication skills
• Attention to detail
• Result Oriented
• Customer focus

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General Nurse at Avenue Healthcare

Job Objective/Purpose

Adhere to Avenue Healthcare’s defined policies, protocols, procedures and standards.

Key Responsibilities

• Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/Unit Manager.
• Ensure the unit is financially viable and demonstrate growth through;
• Offering quality care to patients and ensuring good working relationship with our stakeholders
• Record all sentinel incidents/events and report within 24 hours using the provided tools
• Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Daily compilation of government reports and submitting them to the Unit Manager (leprosy, cholera, maternal deaths etc)
• Active participation in ward rounds and receive handover reports from the outgoing nurse on shift
• Proper documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
• Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information.
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site        procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs)
• Provides patient and family education/teaching applicable to the patients’ medical condition. 
• Organize emergency trolley for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed and reported promptly 
• Update doctors/consultants on patient’s progress and any critical values as soon as they are available
• Ensure all the relevant consultants have explained procedures and have obtained consent.
• Complete official checklists for all patients prior to procedures (theatre, radiology, renal)
• Ensure patient privacy and confidentiality is maintained at all times, as per policy.
• Participate in emergency response
• Drug administration.
• Adhere to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment)
• Submit all new drug orders to pharmacy promptly and STAT doses given within 30 minutes
• Keep D.D.A. drugs safe and drug register properly per unit requirements
• Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor per the hospital policy.
• Ensure all treatment sheets have patients biodata including information on drug allergies.
• Any other duty as assigned by your immediate supervisor in line with the job description

Person Specification

• Diploma in Nursing
• A valid nursing council of Kenya license
• Up to date BLS, ACLS/ATLS certificate
• 2 years’ experience in nursing
• Excellent interpersonal and communication skills
• Attention to detail
• Result Oriented
• Customer focus
• Reliable 

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Relationship Executive at Avenue Healthcare

Job Objective/Purpose

To enhance growth of the products and services through marketing of the assigned unit.

Key Responsibilities

• Conduct market research – understanding of the healthcare landscape within their mapping
• New business acquisition & cross selling of the existing services – (new services uptake, packages – wellness, surgical or any other) – proposals and quotations – Targets to be set based on budgets
• Developing annual marketing plan – to be reviewed quarterly
• Working with the marketing team to enhance facility brand visibility
• Plan and conduct marketing activities
• Generate marketing & CSR reports
• Pitching, developing proposals and sending quotations to potential clients
• Organize and facilitate service meetings with clients
• Enhance communication through various platforms – Digital, WhatsApp & bulk sms
• Drive innovation
• Drive client experience 

​​​​​​​Person Specification

• Bachelor’s in business administration (Sales and Marketing Major) or any other related degree
• Membership in MSK is required
• Professional qualification in CIM is an added advantage
• Minimum of 3 years’ experience
• Organizational Awareness and detailed-oriented
• Strong interpersonal and communication skills, teamwork and reliability

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Internal Auditor at Avenue Healthcare

Job Objective/Purpose

To manage the group’s internal audit activities, providing an independent and objective appraisal of the organization’s financial, operational, and internal control activities to the Audit Committee of the Board. The responsibilities of the incumbent will revolve around conducting of general audit to determine the adequacy of, and level of compliance to set rules, regulations, and procedures.

In addition to appraising these controls, the internal auditor will also provide recommendations for improving these controls and other aspects of the business.

Key Responsibilities

• Formulating and implementing the internal audit strategy and audit plans to evaluate the standards of risk management, accuracy of records, procedures, and control systems.
• Planning, organizing, and carrying out internal audit duties including the preparation of an audit plan which identifies and evaluates all the major risks of the Company on an annual basis.
• Advising Management and the Audit Committee of the Board on audit, risk, and control issues.
• Evaluating the financial and operational procedures for adequacy and effectiveness of internal controls. 
• Develop, implement, and control the Internal Audit budget,
• Ensuring compliance and adherence to statutory requirements concerning information management such as audit, risk management, copyright, and freedom of information.
• Auditing the policies, procedures, systems, and other activities of the Company and providing recommendations for improving controls over the Company’s financial reporting, operations (effectiveness and efficiency), and compliance with laws and regulations.
• Any other duty as assigned by the supervisor aligning with the job description and organizational needs.

Person Specification

• Bachelor’s degree in Business, Finance, Accounting, Management, or any related discipline from a recognized university.
• A minimum of 5 years of experience gained preferably in an audit firm to the level of senior auditor or with a healthcare organization to the level of Internal Auditor.
• A qualified Accountant with certifications such as CPA (K), ACCA, or equivalent qualification.
• Strong exposure and proficiency in computerized audit systems.
• A thorough understanding and knowledge in financial management.

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Credit Officer at Avenue Healthcare

Job Objective/Purpose

Timely submission of invoices to payors.

Key Responsibilities

• Collecting, receiving invoices, claim forms and or any other documentation for effective dispatch to payors from the respective branches and hospitals
• Reconciliation of invoices received against the billings in the hospital information system and reporting any variances and follow-up with the relevant facilities for submission of missing documents.
• Verify accuracy of invoice data, ensuring compliance with company policies and client agreements through vetting process. (Vetting of invoices, claim forms and or any documentation received/collected to ensure that they are duly filled and are of quality for dispatch.)
• Invoice Banking; Batching of vetted invoices in the system.
• Delivering the Batched invoices, claim documents and Delivery Notes to the Payors.
• Maintain an accurate record and archive the acknowledged delivery notes
• Retrieving the acknowledged delivery notes upon request
• Collaborate with other departments to resolve discrepancies and assist in audits
• Support the team in month-end closing processes and reporting
• Respond to inquiries from clients regarding invoice status and payments

Person Specification

• Diploma/Degree in a Business-related field
• CPA 1
• Minimum 1 year experience 
• Attention to detail.
• Excellent interpersonal skills and a team player

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Unit Manager – Peadiatrics at Avenue Healthcare

Job Objective/Purpose

Responsible for ensuring quality care within the unit and must adhere to Avenue Healthcare’s defined policies, protocols, procedures and standards.

Key Responsibilities

• The Nurse in charge will perform the following people management duties as guided by Avenue HR      policies and in coordination with the HR Department;
• Efficient staffing – Liaise with the Nursing Services Manager/HR to ensure optimal staff levels including reallocation of staff depending on staffing needs, as well as efficient use of overtimes and locums.
• Identify training gaps and liaise with the Nursing Services Manager/HR to facilitate training.
• Regular staff engagement and monthly staff meetings with documented evidence of attendance eg. minutes
• Reward, recognition and discipline – Ensure that deserving staff are recognized/rewarded and disciplinary action (with proper cause) is undertaken without undue delay and per defined policies
• Ensure staff are well groomed; have their respective uniform, name tags etc
• Ensure that the unit has the following required resources;
• Collaborate with the NSM/HR to ensure that there is an updated locum pool
• Ensure proper inventory of the available equipment on a daily basis and ensure that they are in good working condition. Report any malfunction to Bio-Medical Technician/NSM.
• Ensure the unit is financially viable and demonstrate growth through;
• Offering quality care to patients and ensuring good relationship with stakeholders
• Ensure financial objectives are met by managing costs within budget, timely and accurate billing of drugs and services. Ensure an invoice rejection rate of < 3% by ensuring that proper pre-authorizations and documentation has been done.
• Ensure that Avenue corporate governance policies are adhered to.
• Prevent, detect and report any fraud or criminal activity
• Fully implement internal audit recommendations and attain satisfactory ratings in subsequent audits.
• Read, understand and be conversant with all systems, policies and procedures as outlined in the Hospital Manual especially policies pertaining to provision of medical services i.e. Admission & discharge procedures, nurses’ reports, ward equipment and supplies, emergency protocols etc.
• Review and act on quality indicator reports
• Ensure all sentinel incidents/events are recorded and reported within 24 hours using the provided tools
• Maintain and enforce infection control standards per the hospital manual and observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where applicable.
• Supervise and offer mentorship to patient attendants and nurses per their job description
• Engaging the multi disciplinary team actively during ward rounds and receive handover reports from the outgoing nurse on shift
• Ensure proper and detailed documentation of patient notes and review; consulting with fellow clinicians, consultants when need be.
• Ensure that all diagnostic requests (lab and radiology) have patient’s clinical information.
• Ensure patients safety following the 6 International Patient Safety Goals (IPSGs) (patient identification, effective communication, safety of high alert medication, ensure correct site procedure and surgery, reduce the risk of healthcare associated infections, reduce the risk of patient harm resulting from falls)
• Provides patient and family education/teaching applicable to the patients medical condition. Discusses patient concerns and answers questions relevant to care.
• Ensure prioritization of patient needs in a documented nursing care plan.
• Keep emergency trolley organized for easy use during resuscitation, drugs and supplies are well stocked, damaged equipment is removed promptly. A checklist should be kept and updated on the 1st    and 16th of every month.
• Ensure that doctors/consultants are updated on patient’s progress and critical values in a timely manner
• Provides leadership in improving patient care, maintaining standards of care, directing and teaching personnel in a variety of setting.
• Ensure that all invasive nursing procedures are done under aseptic technique
• Compiling monthly unit reports by 1st of every month.
• Compiling government reports and submitting them by 2nd of every month
• Ensure all the relevant consultants have explained procedures and have obtained consent
• Ensure patient privacy and confidentiality is maintained at all times
• Participate in emergency response
• Drug administration;
• Ensure adherence to the 10 rights of drug administration (right patient, medication, dosage, route, time, documentation, client education, assessment, evaluation and client refusal of treatment)
• Ensure that all new drug orders are submitted to pharmacy promptly and STAT doses given within 30 minutes
• Ensure D.D.A. drugs are safe and register is kept properly per unit requirements
• Ensure all unused drugs are refunded immediately
• Ensure all verbal prescriptions should be signed within 24 hours by the respective doctor.
• Ensure all treatment sheets have information on drug allergies
• Client satisfaction (patient, consultants and others)- ensure client satisfaction through optimal quality of care, effective communication, timely feedback and escalation of unresolved complaints/concerns, and demonstrate follow-up and improvement.
• Covering the hospital as and when required.
• Any other duty as assigned by your immediate supervisor in line with the job description 

Person Specification

• A BSN in nursing and administrative training 
• A valid nursing council of Kenya license 
• 3 years’ experience in a related position 
• COHSASA or other Accreditation experience
• Updated BLS, ACLS/ATLS certificate
• Excellent interpersonal and communication skills
• Result Oriented
• Attention to detail

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Resident Physician at Avenue Healthcare

Resident Physician

Job Objective/ Purpose:

Provide overall clinical leadership and governance in the clinical medicine department while providing professional and compassionate medical treatment, care and services by ensuring patient review and treatment in line with Avenue Healthcare’s policies, procedures and standards, and medical standards and practices.

Key Responsibilities:

• Conduct Physician outpatient clinics in line with the hospital schedules, attending to all patients who require physician review within hospital procedures, and national and international guidelines.
• Provide clarity of investigations to be carried out, interpretation of the results, and ensuring accurate, and clear documentation of patient history, physical examination, investigations, and management.
• Ensure patient admissions, necessary consents, updates of progress to the patient and the next of kin, and Conduct timely ward rounds/patient reviews for all internal medicine patients in the hospital
• Carry out procedures and surgical interventions as per authorized/ licensed privileges while ensuring high quality of care/services and safety of patients.
• Champion evidence based practice and continuous skill improvement by Facilitating CMEs to build capacity to provide care.
• Actively participate in clinical quality initiatives including, morbidity and mortality meetings, ensuring patients safety following the IPSGs, IR, RCAs & QIPs.
• Ensure proper and effective drug administration and management as per policy and procedures.
• Ensure the Unit is financially viable, and demonstrate growth by managing costs, ensuring proper pre-authorization, timely and accurate billing, monitoring patient limits and supporting outreach activities
• Ensure that Avenue Healthcare corporate governance policies are adhered to, including preventing, detecting, and reporting any fraud or criminal activities, and Implementing audit recommendations.
• Ensure adequate knowledge of and compliance to all Avenue Healthcare policies, procedures, and systems, especially policies pertaining to the provision of medical services i.e. Admission & discharge, reporting, equipment and supplies, etc.
• Adhere to Government and respective professional standards of care and treatment of patients as guided by the KMPDC.
• Any other duty as assigned by the supervisor.

Person Specification

• MBChB and Masters in Internal Medicine from recognized Institutions
• Specialist recognition in Internal Medicine.
• Fellowship in cardiology/ endocrinology/ Nephrology is highly desirable.
• Minimum of 3 years of relevant working experience.
• Customer focus and results oriented
• Strong interpersonal skills, team playing abilities, and communication skills.
• Highly responsive, ethical and responsible

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Medical Officer Intern

 Main Purpose of the Job (Job Summary)

The Medical Officer intern will work under supervision to fulfil registration requirements. During this period, the intern will have an opportunity to consolidate their knowledge, skills and attitudes to enable them to become a competent practitioner.

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Receptionist

Job Objective/ Purpose:

Manage the reception professionally at all times and ensure that all visitors, patients and clients are accorded timely, professional and compassionate service.

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