Internal Auditor at Avenue Healthcare
Job Objective/Purpose
To manage the group’s internal audit activities, providing
an independent and objective appraisal of the organization’s financial,
operational, and internal control activities to the Audit Committee of the
Board. The responsibilities of the incumbent will revolve around conducting of
general audit to determine the adequacy of, and level of compliance to set
rules, regulations, and procedures.
In addition to appraising these controls, the internal
auditor will also provide recommendations for improving these controls and
other aspects of the business.
Key Responsibilities
- Formulating
and implementing the internal audit strategy and audit plans to evaluate
the standards of risk management, accuracy of records, procedures, and
control systems.
- Planning,
organizing, and carrying out internal audit duties including the
preparation of an audit plan which identifies and evaluates all the major
risks of the Company on an annual basis.
- Advising
Management and the Audit Committee of the Board on audit, risk, and
control issues.
- Evaluating
the financial and operational procedures for adequacy and effectiveness of
internal controls.
- Develop,
implement, and control the Internal Audit budget,
- Ensuring
compliance and adherence to statutory requirements concerning information
management such as audit, risk management, copyright, and freedom of
information.
- Auditing
the policies, procedures, systems, and other activities of the Company and
providing recommendations for improving controls over the Company’s
financial reporting, operations (effectiveness and efficiency), and
compliance with laws and regulations.
- Any
other duty as assigned by the supervisor aligning with the job description
and organizational needs.
Person Specification
- Bachelor’s
degree in Business, Finance, Accounting, Management, or any related
discipline from a recognized university.
- A
minimum of 5 years of experience gained preferably in an audit firm to the
level of senior auditor or with a healthcare organization to the level of
Internal Auditor.
- A
qualified Accountant with certifications such as CPA (K), ACCA, or
equivalent qualification.
- Strong
exposure and proficiency in computerized audit systems.
- A
thorough understanding and knowledge in financial management.
Credit Officer at Avenue Healthcare
Job Objective/Purpose
Timely submission of invoices to payors.
Key Responsibilities
- Collecting,
receiving invoices, claim forms and or any other documentation for
effective dispatch to payors from the respective branches and hospitals
- Reconciliation
of invoices received against the billings in the hospital information
system and reporting any variances and follow-up with the relevant
facilities for submission of missing documents.
- Verify
accuracy of invoice data, ensuring compliance with company policies and
client agreements through vetting process. (Vetting of invoices, claim
forms and or any documentation received/collected to ensure that they are
duly filled and are of quality for dispatch.)
- Invoice
Banking; Batching of vetted invoices in the system.
- Delivering
the Batched invoices, claim documents and Delivery Notes to the Payors.
- Maintain
an accurate record and archive the acknowledged delivery notes
- Retrieving
the acknowledged delivery notes upon request
- Collaborate
with other departments to resolve discrepancies and assist in audits
- Support
the team in month-end closing processes and reporting
- Respond
to inquiries from clients regarding invoice status and payments
Person Specification
- Diploma/Degree
in a Business-related field
- CPA 1
- Minimum
1 year experience
- Attention
to detail.
- Excellent
interpersonal skills and a team player
Unit Manager – Peadiatrics at Avenue Healthcare
Job Objective/Purpose
Responsible for ensuring quality care within the unit and
must adhere to Avenue Healthcare’s defined policies, protocols, procedures and
standards.
Key Responsibilities
- The
Nurse in charge will perform the following people management duties as
guided by Avenue HR policies and in coordination with
the HR Department;
- Efficient
staffing – Liaise with the Nursing Services Manager/HR to ensure optimal
staff levels including reallocation of staff depending on staffing needs,
as well as efficient use of overtimes and locums.
- Identify
training gaps and liaise with the Nursing Services Manager/HR to
facilitate training.
- Regular
staff engagement and monthly staff meetings with documented evidence of
attendance eg. minutes
- Reward,
recognition and discipline – Ensure that deserving staff are
recognized/rewarded and disciplinary action (with proper cause) is
undertaken without undue delay and per defined policies
- Ensure
staff are well groomed; have their respective uniform, name tags etc
- Ensure
that the unit has the following required resources;
- Collaborate
with the NSM/HR to ensure that there is an updated locum pool
- Ensure
proper inventory of the available equipment on a daily basis and ensure
that they are in good working condition. Report any malfunction to
Bio-Medical Technician/NSM.
- Ensure
the unit is financially viable and demonstrate growth through;
- Offering
quality care to patients and ensuring good relationship with stakeholders
- Ensure
financial objectives are met by managing costs within budget, timely and
accurate billing of drugs and services. Ensure an invoice rejection rate
of < 3% by ensuring that proper pre-authorizations and documentation
has been done.
- Ensure
that Avenue corporate governance policies are adhered to.
- Prevent,
detect and report any fraud or criminal activity
- Fully
implement internal audit recommendations and attain satisfactory ratings
in subsequent audits.
- Read,
understand and be conversant with all systems, policies and procedures as
outlined in the Hospital Manual especially policies pertaining to
provision of medical services i.e. Admission & discharge procedures,
nurses’ reports, ward equipment and supplies, emergency protocols etc.
- Review
and act on quality indicator reports
- Ensure
all sentinel incidents/events are recorded and reported within 24 hours
using the provided tools
- Maintain
and enforce infection control standards per the hospital manual and
observe the infection control bundles (SSI, VAP, CAUTI and CLABSI) where
applicable.
- Supervise
and offer mentorship to patient attendants and nurses per their job
description
- Engaging
the multi disciplinary team actively during ward rounds and receive
handover reports from the outgoing nurse on shift
- Ensure
proper and detailed documentation of patient notes and review; consulting
with fellow clinicians, consultants when need be.
- Ensure
that all diagnostic requests (lab and radiology) have patient’s clinical
information.
- Ensure
patients safety following the 6 International Patient Safety Goals (IPSGs)
(patient identification, effective communication, safety of high alert
medication, ensure correct site procedure and surgery, reduce the risk of
healthcare associated infections, reduce the risk of patient harm
resulting from falls)
- Provides
patient and family education/teaching applicable to the patients medical
condition. Discusses patient concerns and answers questions relevant to
care.
- Ensure
prioritization of patient needs in a documented nursing care plan.
- Keep
emergency trolley organized for easy use during resuscitation, drugs and
supplies are well stocked, damaged equipment is removed promptly. A
checklist should be kept and updated on the 1st and 16th of
every month.
- Ensure
that doctors/consultants are updated on patient’s progress and critical
values in a timely manner
- Provides
leadership in improving patient care, maintaining standards of care,
directing and teaching personnel in a variety of setting.
- Ensure
that all invasive nursing procedures are done under aseptic technique
- Compiling
monthly unit reports by 1st of every month.
- Compiling
government reports and submitting them by 2nd of every month
- Ensure
all the relevant consultants have explained procedures and have obtained
consent
- Ensure
patient privacy and confidentiality is maintained at all times
- Participate
in emergency response
- Drug
administration;
- Ensure
adherence to the 10 rights of drug administration (right patient,
medication, dosage, route, time, documentation, client education,
assessment, evaluation and client refusal of treatment)
- Ensure
that all new drug orders are submitted to pharmacy promptly and STAT
doses given within 30 minutes
- Ensure
D.D.A. drugs are safe and register is kept properly per unit requirements
- Ensure
all unused drugs are refunded immediately
- Ensure
all verbal prescriptions should be signed within 24 hours by the
respective doctor.
- Ensure
all treatment sheets have information on drug allergies
- Client
satisfaction (patient, consultants and others)- ensure client satisfaction
through optimal quality of care, effective communication, timely feedback
and escalation of unresolved complaints/concerns, and demonstrate
follow-up and improvement.
- Covering
the hospital as and when required.
- Any
other duty as assigned by your immediate supervisor in line with the job
description
Person Specification
- A BSN
in nursing and administrative training
- A
valid nursing council of Kenya license
- 3 years’
experience in a related position
- COHSASA
or other Accreditation experience
- Updated
BLS, ACLS/ATLS certificate
- Excellent
interpersonal and communication skills
- Result
Oriented
- Attention
to detail
Resident Physician at Avenue Healthcare
Resident Physician
Job Objective/ Purpose:
Provide overall clinical leadership and governance in
the clinical medicine department while providing professional
and compassionate medical treatment, care and services by
ensuring patient review and treatment in line with Avenue
Healthcare’s policies, procedures and standards,
and medical standards and practices.
Key Responsibilities:
- Conduct
Physician outpatient clinics in line with the hospital
schedules, attending to all patients who require physician
review within hospital procedures, and national and
international guidelines.
- Provide clarity
of investigations to be carried out, interpretation of the results, and
ensuring accurate, and clear documentation of patient history, physical
examination, investigations, and management.
- Ensure patient
admissions, necessary consents, updates of progress to the patient and the
next of kin, and Conduct timely ward rounds/patient reviews
for all internal medicine patients in the hospital
- Carry
out procedures and surgical interventions as per authorized/ licensed
privileges while ensuring high quality of care/services and safety of
patients.
- Champion
evidence based practice and continuous skill improvement by Facilitating
CMEs to build capacity to provide care.
- Actively
participate in clinical quality initiatives including, morbidity
and mortality meetings, ensuring patients safety following the IPSGs,
IR, RCAs & QIPs.
- Ensure proper
and effective drug administration and management as per policy and
procedures.
- Ensure the
Unit is financially viable, and demonstrate growth by managing costs,
ensuring proper pre-authorization, timely and accurate billing, monitoring
patient limits and supporting outreach activities
- Ensure
that Avenue Healthcare corporate governance policies are adhered to,
including preventing, detecting, and reporting any fraud or criminal
activities, and Implementing audit recommendations.
- Ensure
adequate knowledge of and compliance to all Avenue Healthcare policies,
procedures, and systems, especially policies pertaining to the provision
of medical services i.e. Admission & discharge, reporting, equipment
and supplies, etc.
- Adhere
to Government and respective professional standards of care and treatment
of patients as guided by the KMPDC.
- Any
other duty as assigned by the supervisor.
Person Specification
- MBChB
and Masters in Internal Medicine from recognized Institutions
- Specialist
recognition in Internal Medicine.
- Fellowship
in cardiology/ endocrinology/ Nephrology
is highly desirable.
- Minimum
of 3 years of relevant working experience.
- Customer focus and results oriented
- Strong interpersonal skills, team playing abilities,
and communication skills.
- Highly responsive, ethical and responsible
Medical Officer Intern
Main Purpose of the Job (Job Summary)
The Medical Officer intern will work under supervision to
fulfil registration requirements. During this period, the intern will have an
opportunity to consolidate their knowledge, skills and attitudes to enable them
to become a competent practitioner.
Receptionist
Job Objective/ Purpose:
Manage the reception professionally at all times and ensure
that all visitors, patients and clients are accorded timely, professional and
compassionate service.