Faulu MFB – Payments Analyst – Trade Operations and Treasury Back office (Old Mutual)
This position is responsible for effectively and efficiently
process Trade Finance Products; Letters of Credit, Guarantees, Trade Financing
and Collections within agreed regulation and standards and offer support to
Corporate and Institutional Banking, Business Banking and Retail segments of
the Bank in line with current policies and procedures.
KEY TASKS AND RESPONSIBILITIES
KEY MEASURABLE GOALS
- Compliance
-BAU delivery within local and external regulatory and statutory
requirements.
- Customer
Service Improvement: Quality service within agreed SLAs, customer query
ownership, resolution and communication to internal and external clients.
- Financial
Performance – Reduction of cost and promoting efficiency while enhancing
the bank’s revenue targets.
- Risk
and Controls – Ensure safe custody of documents, minimal errors by
ensuring accuracy, ensure reconciliation and risk attestations are carried
out..
- Business
Development and/or Strategic Initiatives
- Delivery
Flexibility – Parameterization of solutions and better innovations.
- People-
Team Performance & Engagement and Personal Development
KEY RESPONSIBILITIES
- Ensure
accurate and timely execution of all transactions for the transaction life
cycle including handling customer instructions, customer queries,
transaction confirmation process (observing zero tolerance on unmatched
confirmations) , managing settlement process and related risks,
transaction processing over appropriate Transaction Processing &
Messaging Systems and related accounting entries processing, reporting ,
communications to other parties and reconciliation activities for all
products and services offered under Trade Finance.
- This
is to be delivered in-line with set SLAs, policies, procedures, processes,
operating instructions, standards, regulations; statutory, market
requirements and international regulations while observing operational
risk requirements and covers import and export products for both onshore
and offshore customers and or counterparties participating in the various
transactions under the global products and services as below: –
- Letters
of Credit
- Guarantees
- Documents
Under Collections
- Financing
Products
- Commissions
collecting, Reporting, Reconciliation, Message control, accounting entries
processing takes place.
- Ensure
efficient operations are managed in strict compliance with the various
local and international laws, market set standards and bank’s risk
standards while ensuring continuous improvements to lean the current
processes in team and manage costs downwards and effective risk management
to protect the clients’ and bank’s interests.
- Achieve
effective compliance to operational risk management, periodic
self-assessment on key controls to assess the proper functioning and
adequacy of existing controls and highlighting issues discovered and
follow through plans to mitigate the risks.
- Ensure
that the BCP/ DRP documentation, technologies and operations are
functioning as recommended by the CBK Prudential guidelines and best
practices.
- Strive
for stability for Trade finance system by taking ownership of issues and
or complaints from internal and external customers are logged
appropriately, reported, escalated and followed to resolution within
agreed SLAs, prompt responses provided and where necessarily get the Root
Cause Analysis provided to ensure excellent services.
- Effective
reconciliation, SLA adherence monitoring & breaches reporting, checks
and controls, related documents storage, leave management & approval
within the team, accurate, current & timely Dashboards
production.
- Claims
investigations and management and any incurred bills processing to vendors
for Trade related transactions.
- Comply
with ALL Bank’s set policies, procedures & guidelines as well as other
regulations and standards and in the Anti- Money Laundering and Know Your
Customer Policy and or procedures to the extent applicable and reporting
all suspicious activities.
- Foreign
exchange Deals processing – These responsibilities involve overseeing
foreign exchange operations by monitoring dealer limits on all forex
contracts and approving transactions within the Core banking system
Treasury Module. The role also ensures the timely and accurate settlement
and confirmation of all interbank forex deals, conducts daily
end-of-business forex revaluation, and maintains proper custody and filing
of all processed deal tickets for future reference.
SKILLS, KNOWLEDGE & COMPETENCIES
Knowledge, Skills and Competencies required for this
role
- In
depth knowledge and understanding of financial markets operations with the
ability to structure and deliver efficient solutions to the interbank and
corporate customer’s needs.
- Good
understanding of Operational Risk Management. Accuracy and
attention to detail
Competencies
- Demonstrated
integrity and ethical standards.
- Proficiency
in use of information technology, Analytical ability, and problem
identification skills.
- Independent,
objective, and self-motivated and can work with minimal supervision.
- Excellent
communication (both written and oral), presentation, interpersonal,
negotiation and report writing skills
QUALIFICATIONS & EXPERIENCE
- Professional
qualifications in CPA, ACCA,
- Certificate
in International Trade Finance and/or Trade Finance Training (CDCS).
- In
depth knowledge and understanding of Trade Finance products: Letters of
Credit, Guarantees, Documents under collection and
Financing products.
- In-depth
knowledge in swift message types under trade, controls, best practices,
and standards.
- Project
management
- Five
years’ working experience in trade finance and Treasury operations, within
a busy Financial Markets Operations environment
ANTI-MONEY LAUNDERING (AML) EXPECTATION
- The
incumbent will be responsible for ensuring adherence to, implementation
of, and adoption of Compliance, Anti-Money Laundering (AML), and
Sanctions-related policies, procedures, and process requirements within
Old Mutual and its subsidiaries. This includes execution of customer due
diligence processes, ensuring compliance with Know-Your-Customer (KYC)
standards, conducting ongoing and enhanced due diligence, and maintaining
data quality. Additionally, the role involves identifying and monitoring
potential AML, Sanctions, or Compliance breaches and unusual
activities, and escalating these concerns to the Risk and Compliance
Office for further action.
Skills
- Action
Planning, Client Management, Computer Literacy, Database Administration,
Desktop Publishing (DTP), Executing Plans, Management Reporting, Network
Administration, Numerical Aptitude, Office Systems, Oral Communications,
Policies & Procedures, Report Review, Resource Scheduling
Competencies
- Collaborates
- Communicates
Effectively
- Drives
Results
- Ensures
Accountability
- Plans
and Aligns
- Tech
Savvy
Education
- NQF
Level 3 & NQF Level 2 – Below school leaving
Debt Recovery Officer at Faulu Microfinance Bank
Faulu MFB – Debt Recovery Officer
Job Description
naWorking closely with the Debt Recovery Manager, the Job
holder will ensure focused attention and closely monitor the performance of an
assigned portfolio within all business segments of the Bank with a clearly
defined strategy for returning the accounts to performing status or exit.
KEY TASKS AND RESPONSIBILITIES
KEY MEASURABLE GOALS
- Ensure
the PAR is maintained within the institutional targets
- Ensure
timely recoveries of the NPAs
- Ensure
prompt realization of loan securities
- Ensure
high TAT on insurance claims processing
- Ensure
efficiency and high performance of External Service providers
- Ensure
the recoveries against write-offs target is achieved
KEY RESPONSIBILITIES
- Ensure
compliance with the Bank’s policies and regulatory requirements pertaining
collection and debt recovery
- Execute
the institution’s strategy in reducing the NPA portfolio as per laid out
guidelines in the institution’s credit policy
- Management,
collection, and recovery of outstanding amounts under assigned portfolio
with a view of reducing the non-performing portfolio as per communicated
targets
- Restructuring
and curing of accounts within the assigned portfolio to ensure maximum
recovery of banks assets hence minimizing on loan loss provisions
- Negotiating
with clients and coming up with suitable exit or rehabilitation strategies
for non-performing accounts within assigned portfolio
- Ensuring
that non-performing loans are properly priced to minimize income leakages
- Highlight
and analyze credit failures to identify ways of improving Credit Approval
process
- Effective
use of allocated resources to minimize costs
- Recovery
of all loans that get to NPL and ensure that due process is followed in
the realization of collateral
- Monitor
loan repayments globally and initiate/recommend course of action
- Instruct
and follow up with External Service providers on NPA matters i.e., debt
collectors, auctioneers, tracking companies, valuers etc.
- Conduct
client visits (on a need basis) and telephone calls to follow up on
payments from NPA debtors
- Ensure
the written-off portfolio is tracked and recovered as per the bank’s
objectives
- Report
on NPAs (Write offs, Collections, Security Cover etc.) on a regular
pre-determined basis and provide information for stakeholder reporting
- Ensure
the recovery process is fully implemented as documented and take
corrective actions for any exceptions
- Ensure
a record is maintained with track of all the recovery progress for all
loans in NPL and there is ease of access to recovery documentation
- Ensure
100% utilization of the collections system as well as other systems that
may be implemented to aid recoveries in the bank
- Ensure
100% closure of all recovery related complaints in the CRM as per SLA
- Ensure
weekly NPL update reports are prepared for all the branches and follow
with them to ensure full repayment
- Ensure
demand letters are prepared in a timely manner and the same are well
documented as required by law
- Ensure
reports are prepared and recommendations made on bad debts to be
written-off to the management for approval
- Ensure
an up-to-date register on loan related insurance claims is maintained and
ensure prompt reimbursement from underwriters
- Follow
up all cases under litigation to ensure that they are concluded as well as
prepare regular updates on each case
- Ensure
all costs associated with recoveries are minimized including negotiation
with service providers on recovery costs
- Ensure
prompt settlement of service providers fees after thorough review and
approval
- Report
and monitor all risks associated with debt recovery
- Generate
compliance reports for use in decision making and performance appraisals
- Monitor,
on a continuous basis, all transactions to ensure that unusual and
suspicious transactions are reported to the Money Laundering Reporting
Officer (MLRO)
- Implementing
and enforcing the board approved AML, KYC & CFT policy in as far as is
applicable within debt recovery
- Do any
other duties that may be assigned by the Management
SKILLS, KNOWLEDGE & COMPETENCIES
- Capacity
and willingness to work for long hours and within strict deadlines
- Excellent
interpersonal skills
- High
degree of confidentiality
- Analytical
mind
- Knowledgeable
on the Financial services sector
- Assertive
- Honest
- Highly
organised
- Creative
and Innovative
- Proactive
and fast decision maker
- Physically
fit and versatile and able to work on a computer for long hours
- Knowledge
in credit management and banking is an obvious advantage
- Knowledge
on Law relating to banking
QUALIFICATIONS & EXPERIENCE
- Business
Degree
- Proficiency
in computer applications, Credit & Risk Management course (Desirable)
- 3
years’ experience in credit and debt recovery
- Practical
experience in Lending and recovery -Speed and accuracy (Desirable)
Faulu MFB – Internal Auditor Data Analytics
1. KEY TASKS AND RESPONSIBILITIES
KEY MEASURABLE GOALS
- Number
of data analytics scripts developed and deployed (e.g., SQL, Python, ACL,
Power BI, etc.) per quarter.
- Percentage
of audits supported by data analytics.
- Timely
completion of audit assignments as assigned.
- Accurate
and timely preparation of audit reports on assigned audits.
- Understanding
of the business, internal controls and business processes per assignment.
- Ability
to professionally relate with the auditee during audit engagement and
follow up.
KEY RESPONSIBILITIES
- Design,
develop, and execute data analytics routines to support audit planning,
execution, and continuous monitoring.
- Identify,
extract, and integrate data from multiple sources (core systems, ERPs,
data warehouses, third-party platforms).
- Write,
test, and maintain SQL queries, data mining scripts, and analytics.
- Perform
continuous auditing and monitoring analytics
- Conduct
internal audits as assigned by the Supervisor.
- Assist
in development of audit working papers.
- Planning
for assigned audit engagements.
- Preparation
of audit reports on the engagements assigned by the supervisor
- Carrying
out data analysis as assigned by the supervisor.
- Carrying
out adhoc investigations under supervision of supervisor.
- Follow
up of issues after audit assignment.
- Conduct
audit review on assigned units.
- Any
other duties as may be directed by the supervisor.
2. SKILLS, KNOWLEDGE & COMPETENCIES
- Report
writing skills
- Broad
knowledge of banking operations and systems
- Good
working knowledge of MS Office packages, Excel (Power Query, Pivot Tables,
advanced formulas).
- Working
knowledge of data analysis and visualization tools, e.g., Power BI,
Tableau, Qlik, etc. (Required)
- Ability
to write data mining and analytics scripts using SQL (Required)
- A
good understanding of databases structures, data flows and data models.
(Desirable)
- Honesty
and high level of integrity
- Attentive
to detail
- Ability
to travel extensively around different parts of the country
3. QUALIFICATIONS & EXPERIENCE
- Basic
Degree in Business, Statistics, related field, Computer Science or IT
related degree course
- Data
science concepts (Predictive analytics, Machine learning fundamentals
(Desirable)
- Plus,
CPA2 or ACCA
- CISA/CIA(Desirable)
- At
least two (2) years relevant experience (Credit/Operations)
- Banking/Insurance
experience (Desirable)
Faulu MFB – Data, Risk and Sustainability Officer
Job Description
Reporting to the Risk Manager, the holder shall be
responsible for coordinating, monitoring and supervising all aspects of
enterprise risk management. The holder shall work with risk owners to identify
assess and prioritize key risks and advise the Business on mitigating actions
or controls, in order to maintain the risks within the Bank’s risk appetite.
Support the risk manager to implement the Bank’s sustainability principles and
Environmental, Social, and Governance (ESG) standards into operations in promoting
responsible banking practices and supports the bank’s long‑term resilience
1. KEY TASKS AND RESPONSIBILITIES
KEY RESPONSIBILITIES
- Enhance
and implement tools to identify, assess, mitigate and monitor key risks
across the bank. These include, but are not limited to operational risk,
credit risk, market risk, ESG risk and liquidity risk.
- Coordinate
the development and implementation of the ESG Framework and work plan of
the bank and ensure it is regularly updated.
- Ensure
ESG risk reporting requirements are observed including the adoption in
Risk Monitoring toolkits i.e. RCSA, risk registers.
- Contribute
to the enhancement of risk awareness among staff and promotion of risk
culture in the organization. Conduct training on risk / control matters
- Co-ordinate
the updates and documentation of branch / departmental Risk registers and
risk assessments.
- Monitoring,
testing and reporting of internal control systems.
- Maintaining
‘fit for purpose’ MI comprising Key Risk Indicators (KRI’s), key risks,
key controls, and management actions
- Bank
wide compliance to the approved Risk Management Policy and framework,
regulatory requirements, and the Old Mutual policies.
- Follow
up on management action plans arising from all assurance findings to
ensure timely and high‑quality closure by responsible owners and drive the
achievement of established control‑environment performance metrics.
- Conduct
risk assessments of the Bank’s products and offerings and conduct post
implementation monitoring and review.
- Prepare
risk reports necessary to enable the risk manager and the Head of Risk and
Compliance to advise stakeholders accordingly.
- Perform
testing of key controls and targeted risk reviews to identify gaps and
advise the business.
- Monitor
and ensure maintenance of risk events and follow up for closure on risk
system (CURA)
- Implementing
and enforcing the board approved AML, KYC & CFT policy in as far as is
applicable within the area of responsibility.
- Project
risk management: Monitor project risks for all key projects being
undertaken by the bank.
2. SKILLS, KNOWLEDGE & COMPETENCIES
Knowledge and skills
- Knowledgeable
in risk and compliance matters and have working knowledge of banking
operations
Personal Attributes
- Must
be able to work independently with good inter personal and project
management skills.
- A
matured self-starter, self-motivated, meticulous and committed individual.
- Analytical
- Attention
to detail
- High
level of accuracy with the ability to work with fixed deadlines
- Visits
to branches and other business units.
3. QUALIFICATIONS & EXPERIENCE
- Bachelor’s
degree in business related field
- Certification
in risk management; ACAMS
- 4
years’ experience in a bank or financial institution, with at least 2 in
risk, compliance or audit functions
Faulu MFB – Product and Ideation Manager- Transactional Banking and Digital Sales
Job Description
The Product and Ideation Manager and digital sales is
responsible for driving the development, implementation, and optimization of
digital banking solutions—including Payments, Digital Lending, Collections, and
Customer Onboarding. This role is pivotal in shaping the bank’s digital product
portfolio, ensuring timely delivery, market competitiveness, and alignment with
customer needs. The job holder will lead cross-functional teams through agile
product development cycles, collaborate closely with internal stakeholders and
external partners, and champion innovation across the bank’s digital channels.
With a strong focus on business strategy, service excellence, and cost
efficiency, the Product Lead will play a critical role in achieving the bank’s
digital transformation goals and enhancing customer experience.
1. KEY TASKS AND RESPONSIBILITIES
A. Product Development and Ideation (Payments, Digital
Lending, Collections, Customer Onboarding)-50%
- Ensure
that products (payments, Digital lending, Collections) are scoped,
approved and developed within the set timeline and budget.
- Act
as the digital lead for regular product reviews to ensure they remain
competitive within the agile banking market.
- Lead
cross-functional teams through product design, prototyping, testing, and
release including having a go to market strategy.
- Translate
customer insights and market trends into actionable product features
- Oversee
agile development cycles and ensure timely delivery of milestones
- Collaborate
with UX/UI designers, engineers, and stakeholders to refine product vision
and RFO for the bank is achieved.
- Work
closely with Branches, MSME, SME and Community RMs, IB RMs, Business
Banking and Retail Banking relationship team on fully embedding
Transaction Banking and digital products solutions
- Champion
product and sales activities to drive business growth.
- Utilize
the existing resources efficiently to ensure the bank has competitive and
up to standard product
B. Business Planning and Strategy- 25%
- Develop
and prepare standard product proposals and presentations for banking
services for pitching both internally and externally.
- Liaise
with the bank developers and partners to continuously promote and design
competitive products for the bank.
- Become
the point of reference for clients and bank on the digital product
initiatives.
- Implement
e-banking and Transaction Banking product solutions to clients, of varying
size and complexity.
- Assess
and recommend pricing guidelines for Online Banking and Transaction
Banking products to ensure the bank remains competitive and at the same
time increase overall revenue collection.
C. Service Management -15%
- Implement
electronic banking and Transaction banking product solutions to clients,
of varying size and complexity.
- Ensure
the team is well motivated and guided.
- Either
through own initiative, or teams, be a pro-active member of the
department, working to reduce project implementation cycle time.
- Co-ordinate
resolution of digital and transaction Banking related problems within the
agreed TAT.
- Become
the point of reference for clients and bank on the Transaction Banking
initiatives.
- Provide
MIS and metrics on progress of products managed and provide input to
management on customer implementation progress, and issues, for discussion
with Sales Managers, and Relationship Managers.
D. Cost Containment – 10%
- Ensure
Return on Equity is achieved for all the digital and transaction products
by driving to achieve agreed share of wallet (SOW).
- Ensure
prudent use of bank resources such as taxis and during customer events
such as lunches.
KEY RESPONSIBILITIES
Target Achievement
- Ensuring
the product targets set by the bank on digital strategy are met fully and
timely. This will be measured quarterly to check progress.
Innovation
- Engage
on regular innovation forums with vendors, Information Technology and
Management teams and contribute towards ensuring the banks product remain
innovative and competitive.
Compliance
- Comply
with all the existing banks policies and procedures
- Submit
to Risk and audit team when called upon to
- Constant
review on the banks digital and transaction banking strategies to ensure
they are at per with the best in the market
Conduct regular staff product trainings
- Ensure
staff are trained regularly on the bank’s digital solutions
- Create
CVPs for the sales team in the bank to use during customer presentations
2. SKILLS, KNOWLEDGE & COMPETENCIES
- Proficient
in Ms Office Suite – Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access
etc.
- Strong
Understanding of Digital and Cash management products including Mobile
Banking, Internet banking, Host to Host Integration, Digital Leding and
Card Business
- Excellent
problem-solving and troubleshooting skills.
- Strong
communication and collaboration abilities.
3. QUALIFICATIONS & EXPERIENCE
- University
Degree in a Business/Sales/IT Related Field – Minimum 2nd Class Honors
- A
master’s degree qualifications will be an added advantage.
- A
professional qualification in IT or project management field is an added
advantage.
- Minimum
of 5 years of experience in Digital/Transaction banking/Cash management
product Development/management role.
- Relevant
certifications (Sales and Project Management) are a plus.
Faulu Microfinance Bank is Hiring – Product & Ideation Manager
Are you passionate about product innovation and digital sales? Faulu
Microfinance Bank is looking for a Product & Ideation Manager to join its
Business Development Unit. This role is all about driving bold ideas, creating
impactful solutions, and shaping the future of financial innovation in Kenya.
✨
What You’ll Do:
✔️ Lead product ideation and
development of innovative financial solutions
✔️ Drive digital sales
strategies to enhance customer experience and business growth
✔️ Collaborate across teams to
implement effective, customer-driven business solutions
📌
How to Apply:
Apply directly through the official
portal here: https://lnkd.in/dkGUSStu
🚀
Don’t miss this opportunity to be at the forefront of financial transformation
in Kenya!
Internship Opportunities at Old Mutual—Marketing | Digital Sales | Legal
Job Description
Are you a dynamic, innovative, and driven individual looking
to launch your career in Kenya’s fast-paced banking industry? Faulu
Microfinance Bank is looking for talented interns to join our teams in
Marketing, Digital & Transactional Sales and Legal functions.
This is a perfect opportunity for individuals passionate
about understanding consumer needs, crafting compelling messages, and creating
memorable brand experiences, as well as for problem-solvers excited by
technology, business, and sales who want to contribute to cutting-edge digital
solutions; and for analytical minds keen to navigate the legal landscape of the
financial sector.
Internship Opportunities:
Marketing Interns:
- Dive
into Product & Research and Experiential Marketing, contributing to
market analysis, product launches, and engaging campaigns.
Digital & Transactional Sales Interns:
- Get
hands-on with the full lifecycle of digital solutions, from designing and
developing products to their release and Go-to-Market strategy, including
working on Digital Financial Services (DFS) like Mobile Loans and Internet
Banking.
Legal Interns:
- Explore
the legal intricacies of banking. You’ll assist with legal research,
support contract review and drafting, contribute to compliance and risk
management, and learn about providing advisory support within a corporate
legal framework.
Requirements:
- Must
have graduated with a first degree within the last 12 months or be
awaiting graduation.
- Must
be a Kenyan citizen.
- Must
be available for the entire internship duration.
- Should
NOT have undertaken any other internship or gained significant work
experience related to your field since graduating.
- Must
provide a recommendation letter from your university.