Internship | Job Vacancies at BasiGo

Supply Chain Intern at BasiGo

About the Role

The Supply Chain Intern will support demand planning by analyzing parts usage data, optimizing stock re-order thresholds, and monitoring inventory levels to ensure operational continuity. This position requires strong data analysis and management skills, along with a proactive, curious, and growth-oriented mindset. This role reports directly to the Head of Global Supply Chain and Procurement and offers significant growth opportunities as BasiGo continues to scale.

You might like this job if:

You’re passionate about supporting high performing teams to do their best work
You enjoy the challenge of working in a fast-paced, dynamic environment
You’re an ambitious and self-driven multi-tasker, proactively finding solutions to problems that don’t exist yet and support a growing start-up’s needs
You love Nairobi, and want to help clean up the city’s air

Position Summary and Responsibilities:

Demand Planning:

Analyze parts usage data and on-the-ground feedback from operational teams to continually optimize stock re-order threshold levels.
Monitor on-hand stock data against stock re-order thresholds.
Updating OEM part numbers in the company’s platforms

Ordering & Monitoring

Draft Purchase Orders in company’s CRM for standard replenishment and ad-hoc procurement.
Monitor items ordered and flag delays in sourcing
Draft feedback reports for suppliers on outstanding items and account credits

Researching New Suppliers and Products

Support in visiting new potential vendors and researching new potential brands for parts.

Supporting HoD and team on assorted daily tasks, as needed

Our ideal candidate would have:

Required Experience & Qualifications

Bachelor’s degree in Engineering, Data Analytics, Business Management or related discipline.
Experience in the automotive industry is an added advantage.
Experience using Odoo CRM is an added advantage

Skills & Attitude

Data Analysis and Management
Curious and growth-oriented
Proactive
Mature, respectful, empathetic, with a high degree of integrity and respect of confidentiality.

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Billing & Warranty Coordinator at BasiGo

About the Role

BasiGo Kenya is seeking a Billing & Warranty Coordinator to manage and oversee all billing and warranty-related activities for our electric bus fleet. This role will be critical in ensuring accurate and timely billing, effective warranty claim management, and strong coordination with OEMs, service teams, and finance to resolve issues efficiently while minimizing operational downtime.

You might like this job if:

You believe in the future of electric mobility and want to contribute to its growth in Africa.
You thrive in fast-paced environments with evolving technology.
You enjoy problem-solving, documentation, and interfacing with technical and non-technical teams.
You are process-driven and meticulous in record keeping.
You want to work in a mission-driven team transforming public transport.

Responsibilities

Billing & Job Card Management

Ensure all job cards are accurately costed, correctly classified (billable vs non-billable), and supported by proper documentation.
Ensure timely billing in line with agreed service-level timelines.
Verify billing accuracy, including labor hours, parts usage, and service descriptions.
Work closely with Service Leads and Technicians to resolve job card discrepancies before invoicing.
Engage external customers and SACCO’s to clarify billing queries, service charges, or invoice disputes.
Support Finance with accurate data for invoice generation and reconciliation.
Track and report on billing errors, delays, and rework, and drive corrective actions.

Warranty Management

Owns the end-to-end management of warranty cases, from incident logging to claim closure.
Submits and tracks warranty claims with OEMs, including approvals, rejections, and pending cases.
Coordinates repair scheduling, parts replacement, and logistics for warranty-related issues.
Supports service teams with diagnostics, root cause analysis, and technical incident reporting.
Monitors warranty performance through dashboards, turnaround times, and aging analysis.
Identifies recurring warranty issues and escalates trends to Engineering and OEMs.
Prepares regular warranty performance and cost reports for management.
Works closely with Service Leads, Stores, and Finance to align repairs, inventory, and financial adjustments.

Experience & Qualifications:

3-5 years of experience in service operations, warranty administration, service billing, or aftersales support.
Hands-on experience managing warranty claims with OEMs or suppliers, including documentation, follow-ups, and claim resolution.
Experience working with job cards, work orders, and service invoicing, including labor, parts, and cost validation.
Proven ability to coordinate across technical, operations, stores, and finance teams.
Experience analyzing operational data and producing dashboards, reports, and performance summaries.

Skills & Attitude:

Excellent documentation, reporting, and analytical skills.
Strong communication and coordination abilities with OEMs, suppliers, and internal teams.
Highly organized with a track record of process discipline.
Ability to work cross-functionally with service, operations, parts, and finance teams.
Customer-oriented mindset with high attention to detail.
Self-starter, proactive, and adaptable in a start-up environment.

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Talent Acquisition Specialist at BasiGo

Talent Acquisition Specialist

About BasiGo:

BasiGo is a pioneering e-mobility start-up driving a transformation in Africa’s public transportation. BasiGo provides an electric bus solution as a sustainable, cost-effective alternative to diesel buses for private operators in Kenya. At the heart of BasiGo’s innovation is our Pay-As-You-Drive model, making electric bus ownership and operation accessible and affordable for private sector operators across Africa. The Pay-As-You-Drive model is an all-inclusive lease that simplifies adoption of an electric bus for private operators by lowering the upfront cost, providing convenient charging infrastructure, and providing expert after-sales service ensuring reliable operation throughout the life of the Electric Bus.

We are growing our team and are looking for a Talent Acquisition Specialist who is passionate about connecting exceptional talent to meaningful work that transforms the continent. You’ll be at the heart of our growth—partnering with hiring managers, shaping candidate experience, and helping us build diverse, high-performing teams that are driving Africa’s clean energy transition.

About the Role:

The Talent Acquisition Specialist will play a key role in attracting and hiring talented people who will drive BasiGo’s mission forward. You will support recruitment for roles across all departments, including technical, operations, and corporate, while ensuring a strong candidate experience, compelling employer brand, and scalable talent acquisition processes. This role reports directly to the Head of People and offers significant growth opportunities as BasiGo continues to scale.

Roles and Responsibilities:

1. Talent Acquisition & Pipeline Building

Manage and lead the end-to-end recruitment cycle for Kenya & Rwanda roles, from requisition to offer stage.
Draft, refine, and maintain compelling job descriptions that reflect BasiGo’s mission and culture.
Source, screen, shortlist, and interview candidates across departments and levels (technical, operational, corporate).
Build talent pipelines for critical and future roles while hiring for immediate needs.
Coordinate assessments, interviews, and feedback loops with hiring managers.
Collect feedback on the recruitment process to continuously improve efficiency and candidate experience.

2. Candidate Experience

Ensure timely, respectful, and transparent communication with candidates throughout the hiring process.
Create seamless and structured candidate touchpoints (applications, interviews, feedback, offer stages).
Represent BasiGo’s values and culture in all candidate interactions.

3. Employer Branding

Support employer branding initiatives in partnership with the Head of People.
Contribute recruitment content for LinkedIn, careers pages, and culture communications.
Manage our reviews on Glassdoor and other platforms.
Help promote our mission, team culture, and impact in the EV space to attract top talent on different platforms, school career days etc.
Support candidate outreach campaigns that highlight BasiGo’s mission, diversity, and growth.

4. Hiring Manager Capability Building & Recruitment Training

Train, coach, and support hiring managers on best-practice recruitment, including interviewing techniques, competency-based assessment, role scoping, writing effective JDs, and delivering a strong candidate experience.
Develop recruitment toolkits and training materials (interview guides, scoring rubrics, question banks, decision-making frameworks) to ensure consistency and fairness across all hiring teams.
Partner with managers to strengthen their interviewing confidence and judgment, ensuring they are equipped to assess not only skills, but also values alignment and long-term potential.

5. Recruitment Metrics & Reporting

Track and analyze recruitment KPIs (time-to-fill, pipeline conversion, cost per hire, candidate experience ratings, etc.).
Provide hiring updates and data-driven insights to the People Team and hiring managers.
Recommend improvements to hiring processes based on data and market trends.

Our Ideal Candidate:

Education:

Bachelor’s degree in Human Resources, Business Administration, Psychology, Communications, or related field.

Experience:

4–5 years of experience in recruitment or talent acquisition, ideally in a fast-growing organization or start-up environment.
Experience recruiting across multiple job families (technical, operations, and corporate roles).
Experience in employer branding or candidate experience design is an added advantage.

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Service Manager at BasiGo

About BasiGo:

BasiGo is a pioneering e-mobility start-up driving a transformation in Africa’s public transportation. We’re providing electric buses as a sustainable, cost-effective alternative to diesel options, reshaping mobility for a greener future. At the heart of BasiGo’s innovation is our Pay-As-You-Drive model, making electric bus ownership and operation accessible and affordable for private sector operators across Africa. As the Service Manager you will be responsible for maintaining operational uptime, coordinating repair activities, and supporting accurate billing and reporting. This position requires strong communication skills, exceptional attention to detail, and the ability to manage multiple operational processes simultaneously in a fast-paced environment.

Key Responsibilities:

Leadership & Shift Lead Supervision

Provide strong day to day leadership to Shift Leads, ensuring they are equipped to manage technician teams, prioritize tasks, and uphold service quality and safety standards.
Oversee execution of all maintenance and repair activities across shifts, ensuring work is planned, monitored, and completed efficiently.
Support Shift Leads with timely issue escalation, coordination with cross-functional teams, and guidance on resolving operational or technical challenges.
Foster a culture of accountability, continuous improvement, and professional development within the service team.

Service and Operations Interface

Serve as the primary point of contact between the Service Team and Operations/CX Team.
Coordinate grounding of PAYD buses experiencing technical faults and manage the end-to-end repair process.
Ensure clear technical handover back to Operations once repairs are completed.
Ensure proper care, inventory, and storage of all tools, including special tools and diagnostic equipment.

Schedule Preventive and Corrective Maintenance

Plan and schedule all preventive and corrective maintenance based on odometer readings, mileage intervals, and OEM requirements.
Generate weekly and monthly bus maintenance rosters.
Collaborate with Shift Leads to allocate technicians and resources appropriately.
Ensure maintenance activities are completed on time while protecting fleet uptime targets.

Job Card Coordination and Completion

Ensure job cards are accurately initiated and assigned for all repair and maintenance tasks.
Track job card progress, ensure timely closure, and reconcile technician hours and parts usage.
Ensure all quality checks are completed before job cards are resolved and vehicles are sent back in operation.

Reporting and Communication

Prepare and distribute regular reports to internal teams and bus operators on:

Technical fleet performance
Scheduled maintenance timelines
Major repairs, repeat faults, and incident resolutions

Communicate proactively with operators regarding upcoming service schedules, repair delays, or technical advice.

Experience & Qualifications

Bachelor’s degree in Engineering, Automotive Technology, Operations Management, or related field.
Minimum 3-5 years in service management, automotive maintenance, fleet operations, or EV service environments.
Strong understanding of vehicle maintenance processes, job cards, preventive maintenance scheduling, and parts management.
Proven ability to coordinate technicians and support team leads in a high-paced service environment.
Solid analytical skills with the ability to track data, generate reports, and identify operational gaps.

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Head of Service at BasiGo

About BasiGo:

After-sales service is a critical component of BasiGo’s Pay-As-You-Drive value proposition. The Head of Service is a senior leadership role responsible for the overall performance, reliability, and operational excellence of BasiGo’s after-sales service organization. This role ensures that BasiGo’s electric bus fleet operates safely, efficiently, and with maximum uptime and is ideal for an experienced service operations leader with strong technical aptitude, excellent stakeholder management skills, and the ability to scale service capacity in a fast-growing electric mobility environment.

Key Responsibilities:

Strategic Leadership & Service Operations Management

Develop and execute the overall service strategy to achieve fleet uptime, safety, reliability, and customer satisfaction targets.
Oversee all service depots and ensure consistent operational standards, processes, and performance across locations.
Set goals, KPIs, and reporting frameworks for the service organization.
Forecast resource needs based on fleet growth, maintenance demands, and depot capacity.
Ensure service processes align with corporate goals, regulatory requirements, and product roadmap changes.

Department Leadership & Performance Management

Forecasts annual goals and objectives for the service department and drives the team to meet or exceed them.
Hires, trains, motivates, coaches, and monitors the performance of all service department staff.
Leads weekly department meetings to align on priorities, performance, and operational updates.
Fosters harmony, teamwork, and effective communication within the department and with other BasiGo teams.

Stakeholder Communication & Operator Engagement

Serve as the service representative to internal leadership, supply chain, operations, engineering, and manufacturing teams.
Provide regular insights on fleet performance, major repairs, reliability trends, and maintenance forecasts.
Coordinate with Operations on major incidents, fleet grounding decisions, and technical advisories.
Support billing accuracy and maintenance cost transparency through alignment with Finance and Inventory teams.

Experience & Qualifications

Bachelor’s degree in Engineering, Automotive Technology, Operations Management, or related field.
Minimum 5–7 years in service management, automotive maintenance, fleet operations, or EV service environments.
Demonstrated ability to build, scale, and optimize service operations, including implementing new processes, systems, and organizational structures.
Experience working with OEMs, engineering teams, and suppliers to resolve systemic issues and drive process improvements.
Experience developing and managing operational budgets, resource plans, and cost-optimization strategies.
Demonstrated leadership ability with excellent people management skills.
Strong communication, analytical, and strategic planning capabilities.

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Data Analyst at BasiGo

Key Responsibilities

Data Analysis & Insights

Collect, clean, and analyze operational, financial, and customer data to identify trends, patterns, and anomalies.
Produce regular and ad-hoc reports for internal teams (operations, finance, customer experience, engineering) to support data-driven decision making.
Build intuitive dashboards and visualizations that track KPIs according to departments or projects.
Partner with business units to define metrics, validate data, and turn analysis into actionable recommendations.

Support Model Development & Research

Assist the data science team in preparing datasets for machine learning models in areas such as credit scoring, predictive maintenance, route optimization, and driver behavior scoring.
Document data sources, assumptions, and model inputs for transparency and reproducibility.

Data Infrastructure & Quality

Work closely with engineering to ensure data pipelines are reliable, accurate, and scalable.
Validate and reconcile data from multiple systems (e.g., telematics, Jani digital fare collection, billing, CRM, financial systems).
Establish basic data quality checks and flag anomalies proactively.

Stakeholder Engagement

Act as a bridge between technical and non-technical teams, translating data findings into clear, actionable insights.
Support training sessions and workshops to build data literacy across the organization.

Qualifications

Bachelor’s degree in Data Science, Statistics, Computer Science, Economics, Mathematics, or a related quantitative field.
2–4 years of professional experience in data analysis or business intelligence.
Proficiency in SQL for data extraction and transformation.
Strong skills in Python (Pandas, NumPy, matplotlib/Seaborn/Plotly) or R for analysis and visualization.
Experience with BI/dashboarding tools (e.g., AWS QuickSight, Power BI, Tableau, Looker).
Solid understanding of data cleaning, statistical analysis, and basic machine learning concepts.
Familiarity with cloud platforms (AWS preferred) is an advantage.
Excellent communication skills with the ability to explain data insights to non-technical audiences.
Knowledge of the Kenyan public transport sector or fintech/mobility data is a plus.

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Technology Program Manager – Battery Systems at BasiGo

Key Responsibilities:

Develop and manage BasiGo’s technology roadmap for lithium-ion battery technology based on industry and technology trends.
Lead battery specification and evaluation for new electric vehicle and ESS products.
Develop and lead BasiGo’s relationships with global battery suppliers to BasiGo.
Monitor, manage, and report on BasiGo’s battery portfolio across markets and applications including strategies on charging, SoH management, and after-sales support.
Collaborate with Engineering, Manufacturing, and Operations to ensure company objectives related to batteries are being met across the business.
Lead development of BasiGo’s second-life battery and recycling strategy for lithium-ion batteries.
Represent battery technology and products to management and investors.

Required Qualifications:

M.S. in Chemical, Electrical, or Mechanical Engineering
Minimum of 5+ years of experience in lithium-ion battery technology and systems.
Expertise in lithium-ion battery technology for electric vehicles from chemistry through system design
Experience in lithium-ion battery and/or lithium-ion battery pack product development and manufacturing.
Understanding of Battery Management Systems, State-of-Charge, and State-of-Health estimation and life-cycle management.
Experience in data analysis, visualization, and insights pertaining to energy storage.
Experience in Engineering Program Management
Experience working with technology supply chains in East Asia with a preference for experience with lithium-ion battery suppliers.
Direct knowledge of safety and quality standards for lithium-ion batteries for EV’s and ESS.
Strong communication skills and demonstrated ability to frame technical decisions.

Desired Qualifications:

Understanding of key technology trends pertaining to lithium-ion batteries.
Techno-economic modeling
Attention to detail and a commitment to delivering high-quality products.
Team leader who is excited to grow knowledge of young engineers.

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Electric Bus Junior Technician

BasiGo is a pioneering e-mobility start-up headquartered in Nairobi, Kenya, with operations in Rwanda, driving a transformation in Africa’s public transportation. We’re providing electric buses as a sustainable, cost-effective alternative to diesel options, reshaping mobility for a greener future. At the heart of BasiGo’s innovation is our Pay-As-You-Drive model, making electric bus ownership and operation accessible and affordable for private sector operators across Africa.

Electric Bus Junior Mechanic

BasiGo is a pioneering e-mobility start-up headquartered in Nairobi, Kenya, with operations in Rwanda, driving a transformation in Africa’s public transportation. We’re providing electric buses as a sustainable, cost-effective alternative to diesel options, reshaping mobility for a greener future. At the heart of BasiGo’s innovation is our Pay-As-You-Drive model, making electric bus ownership and operation accessible and affordable for private sector operators across Africa.

Internship | Job Vacancies at BasiGo

Supply Chain Intern at BasiGo

Billing & Warranty Coordinator at BasiGo

Talent Acquisition Specialist at BasiGo

Service Manager at BasiGo

Head of Service at BasiGo

Data Analyst at BasiGo

Technology Program Manager – Battery Systems at BasiGo

Electric Bus Junior Technician

You might like this job if:

Electric Bus Junior Mechanic

You might like this job if:

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