Airport Representative Officer at Sarova Hotels
Job Description
Sarova Imperial Hotel is looking for a passionate,
professional and service-oriented Airport Representative Officer (ARO) to join
our Guest Services team. The successful candidate will serve as the hotel’s
ambassador at the Kisumu International Airport, ensuring every guest receives a
warm welcome and enjoys a smooth arrival and departure experience that reflects
our commitment to exceptional hospitality.
Key Responsibilities
- Welcome
arriving and departing guests in a courteous and professional manner.
- Coordinate
and oversee guest airport transfers, ensuring timely pickups and
drop-offs.
- Monitor
flight schedules and communicate delays, cancellations or schedule changes
to the hotel and transport team.
- Escort
VIPs, groups and individual guests while providing personalized
assistance.
- Liaise
with airport authorities, airline staff, transport providers and hotel
departments to ensure seamless guest movement.
- Assist
guests with luggage and provide information about hotel facilities,
services and local attractions.
- Resolve
guest concerns promptly and professionally, escalating issues where
necessary.
- Maintain
accurate records of airport transfers, guest arrivals, departures and
daily activities.
- Ensure
all transportation arrangements meet the hotel’s service standards.
- Uphold
the hotel’s brand values and consistently deliver memorable guest
experiences.
Qualifications and Experience
- Diploma
or bachelor’s degree in hospitality management, Tourism Management,
Customer Service or a related field.
- At
least 2 years’ experience in a hotel, airport, airline, travel, or tourism
environment.
- Excellent
verbal and written communication skills in English; knowledge of foreign
languages is an added advantage.
- Strong
interpersonal and customer service skills.
- Good
knowledge of airport operations and Kisumu airport procedures is an added
advantage.
- Proficiency
in Microsoft Office applications.
- Ability
to work shifts, weekends and public holidays exercising flexibility.
- Valid
Certificate of Good Conduct.
Key Competencies
- High
integrity, reliability and attention to detail.
- Exceptional
customer service orientation.
- Strong
planning and organizational skills.
- Ability
to remain calm under pressure.
- Team
player with a positive attitude.
How to Apply
Send us your professional profile by 20th September
2026 quoting “Airport Representative Officer” in the subject line
to sarovaimperial.recruitment@sarovahotels.com
Laundry Supervisor at Sarova Hotels
Job Description
Are you an experienced hospitality professional with a
passion for quality, cleanliness and efficient laundry operations? We are
looking for a dedicated and results-driven Laundry Supervisor to lead our
laundry team and ensure the highest standards of linen care and guest service.
Qualifications
- Certificate
or Diploma in Laundry Operations, Hospitality Management, Housekeeping, or
a related field.
- Training
in laundry operations, fabric care or textile management is an added
advantage.
Work Experience
- 2–5
years’ experience in laundry operations, housekeeping, hospitality, or a
similar environment.
- Previous
experience as a Laundry Attendant, Senior Laundry Attendant or Laundry
Supervisor.
- Proven
experience in supervising and coordinating laundry staff.
Technical & Operational Skills
- Strong
knowledge of laundry operations, washing, drying, ironing, pressing and
folding techniques.
- Good
understanding of fabric care, stain removal and proper chemical usage.
- Knowledge
of linen and uniform control, stock management and inventory procedures.
- Ability
to operate and monitor commercial laundry equipment safely and
efficiently.
- Knowledge
of laundry chemicals, dosage and safe handling procedures.
- Ability
to identify and report damaged, stained or worn-out linen and uniforms.
- Strong
understanding of hygiene, health and safety standards.
- Ability
to maintain accurate laundry records, usage reports and inventory
controls.
Leadership & Personal Competencies
- Ability
to supervise, train, motivate and evaluate laundry staff.
- Excellent
organizational and time-management skills.
- Strong
attention to detail and quality.
- Ability
to work under pressure and meet operational deadlines.
- Excellent
communication and interpersonal skills.
- Strong
problem-solving and decision-making abilities.
- A high
level of integrity, responsibility and accountability.
- Commitment
to cleanliness, efficiency and service excellence.
How to Apply
Send us your professional profile by 20TH September 2026
quoting Laundry Supervisor in the subject line: sarovaimperial.recruitment@sarovahotels.com
Bar Supervisor at Sarova Hotels
Job Description
Are you a passionate hospitality professional with a flair
for beverages, mixology and exceptional guest service? We are looking for a
dynamic and experienced Bar Supervisor to join our team and take charge of
delivering exceptional bar experiences.
Qualifications
- Certificate
or Diploma in Hospitality Management, Food & Beverage Service, or a
related field.
- Training
in Bartending, Mixology or Beverage Management will be an added advantage.
- Certification
in Food Safety and Hygiene is preferred.
Experience.
- 2–5
years’ experience in bar operations, hospitality, or food & beverage
service.
- Previous
experience as a Bartender, Senior Bartender or Bar Attendant.
- Proven
experience in staff supervision and customer service.
Skills & Competencies
- Strong
knowledge of bar operations, beverages and mixology.
- Excellent
understanding of stock control, inventory management and beverage costing.
- Proficiency
in POS systems and cash-handling procedures.
- Knowledge
of health, safety and liquor licensing requirements.
- Ability
to supervise, train, motivate and develop bar staff.
- Strong
organizational and time-management skills.
- Ability
to maintain high service standards and monitor staff performance.
- Excellent
communication and interpersonal skills.
- Ability
to handle guest complaints and challenging situations professionally.
- A
strong passion for guest satisfaction and service excellence.
How to Apply
Send us your professional profile by 20TH September 2026
quoting “Bar Supervisor” in the subject line sarovaimperial.recruitment@sarovahotels.com
Revenue Manager at Sarova Whitesands Beach Resort & Spa
Sarova Whitesands Beach Resort & Spa is seeking an exceptional Revenue Manager to join the team.
Why This Role Matters
This is a chance to lead pricing, inventory, distribution,
and commercial performance at a leading Kenyan hospitality destination. We’re
seeking a data-driven Revenue Manager to drive demand, grow revenue, protect
rate integrity and maximize profit across rooms, conferences and banqueting.
If you thrive on market insights and fast-paced commercial
strategy, this role lets you make a direct impact on revenue performance.
What Makes This Opportunity Exciting
You will play a central role in shaping commercial strategy,
influencing business decisions, and driving revenue growth across a flagship
resort operation. This is a high-visibility position for a results-focused
leader who wants to combine analytical strength with real business impact.
What You Will Own
1. Lead Revenue Strategy
- Build
and execute bold pricing strategies for rooms and banqueting that increase
demand, strengthen yield, and drive profitable market share.
- Own
the numbers that matter, including RevPAR, ADR, Occupancy, TrevPAR, and
banquet yield, and turn performance data into decisive commercial action.
- Read
the market with confidence by tracking booking pace, pickup, and
competitive movement to seize revenue opportunities ahead of the curve.
- Lead
focused revenue review conversations that align strategy, pace
decision-making, and keep the business pointed toward growth.
2. Maximize Inventory and Yield
- Take
full control of room, conference and banquet inventory to ensure every
space is positioned to deliver maximum commercial return.
- Protect
revenue by balancing availability, capacity and demand so high-value
opportunities are never missed.
- Apply
smart yield principles to event and banquet business through dynamic
pricing, minimum spends, and demand-based selling.
- Optimize
space allocation to prioritize the business mix that generates the
strongest revenue contribution.
3. Accelerate Commercial Performance
- Drive
a culture of revenue performance by championing commercial discipline and
leading strategies that deliver visible top-line and bottom-line results.
- Challenge
low-value business and push for decisions that protect profitability,
strengthen yield, and improve overall revenue quality.
- Work
hand in hand with Sales, Marketing and Operations to convert demand into
revenue and turn opportunity into performance.
- Unlock
incremental income through upselling, cross-selling, packaging, and
targeted commercial initiatives.
4. Optimize Distribution and Channels
- Design
a high-performing channel mix across direct, OTA, GDS, corporate, and
group segments to maximize contribution and reduce revenue leakage.
- Protect
pricing power by maintaining rate integrity and parity across every
distribution touchpoint.
- Partner
with Head Office on digital and e-commerce strategies that strengthen
direct booking performance and commercial reach.
5. Turn Forecasts into Action
- Deliver
accurate forecasts for rooms and banqueting that guide fast, confident,
and commercially sound decisions.
- Spot
risks early, capture upside quickly, and keep performance ahead of budget
and forecast expectations.
- Translate
complex data into clear commercial insight for Head Office and the Unit
GM, enabling smarter action across the business.
6. Influence Across the Business
- Influence
key stakeholders across the resort by building trusted partnerships with
the Unit GM, departmental heads, Sales & Marketing, Reservations, and
Front Office teams.
- Provide
strong commercial direction that keeps teams aligned, performance-focused,
and committed to revenue growth.
Key Performance Indicators (KPIs)
- RevPAR
Index (RGI)
- ADR
growth vs. comp set
- Occupancy
vs. budget
- Banquet
revenue per available square meter / seat
- Space
utilization efficiency
- Forecast
accuracy
- Channel
mix optimization (Direct vs. OTA vs. GDS)
Who You Are
- Strong
commercial instinct with a passion for results and growth.
- Confidence
and credibility to influence senior stakeholders and drive decisive
action.
- Advanced
analytical capability, including demand forecasting and pricing strategy
development.
- Strong
understanding of hotel distribution systems, including OTAs, GDS, and CRS
platforms.
- Demonstrated
ability to manage both rooms and MICE/event revenue streams successfully.
- Excellent
negotiation, judgment, and decision-making skills.
What You Need to Succeed
- Bachelor’s
degree in Hospitality, Business, Finance, or a related field.
- At
least 2 years’ experience in Revenue Management, ideally within a resort
or large-scale hospitality operation.
- Proven
experience managing both rooms and banquet or conference revenue streams.
- Hands-on
familiarity with revenue systems, including RMS, PMS, and channel
managers.
How to Apply
Send your professional profile to: SWBR-HRTeam@sarovahotels.com Application
Deadline: 9th June 2026
Location: Mombasa, Kenya
Sarova Hotels is Hiring Sales Account Manager
We’re looking for a driven Sales Account Manager ready to
turn conversations into confirmed business and grow with one of Kenya’s leading
hospitality brands.
If you thrive on targets, relationships, and closing deals — this could be your
next big move.
Apply now via: ✉️ erecruit@sarovahotels.com
Deadline: 20th May 2026.
Some careers manage operations. Others define experiences.
This is an invitation to lead, inspire, and elevate every guest moment within Sarova Hotels & Resorts, a brand that has shaped luxury hospitality in Kenya for over five decades.
We’re seeking a Restaurant Manager with a passion for excellence, strong leadership, and a sharp eye for detail.
📩 Apply by 27 March 2026
📧 erecruit@sarovahotels.com
Where your leadership becomes the experience.
Management Trainees at Sarova Hotels
MANAGEMENT TRAINEES
Sarova Hotels is a leading hotel group in Kenya. We are
excited to announce that we are looking for passionate individuals to join our
dynamic Management Trainee Program, which is designed to develop the next
generation of hospitality leaders.
PROGRAM DETAILS:
- The
Sarova Hotels Management Trainee program is a two-year training with
immersive learning, invaluable skills and insights. The successful
candidates will gain:
- Comprehensive
training: Rotate through all hotel departments and travel to various
Sarova Hotels, Resorts and Lodges.
- Expert
Mentorship: Learn from seasoned industry professionals who are eager to
share their knowledge
- Hands-on
Experience: Be at the heart of guest service, hotel operations and people
management
- Career
Growth: Fast track your career with ready opportunities at the end of the
training upon successful evaluation
PERSON SPECIFICATION:
- Bachelor’s
degree in hospitality management, tourism or a relevant field
- At
least one year of experience working in a 3-5-star hotel
- Strong
analytical, communication and interpersonal skills
- A
passion for delivering exceptional guest experiences
- Ability
to work in a progressive, fast-paced environment
- Leadership
potential and a drive to succeed
- Flexibility
to travel as needed
How To Apply
If you are looking to soar in the hospitality industry and
you meet the above requirements, please send your resume and cover letter
to erecruit@sarovahotels.com by 4th May 2025.
Only short-listed candidates will be contacted.
Sarova Hotels is an equal opportunity employer that offers
employees a challenging and dynamic work environment that fosters personal and
professional growth.