Calling out to Flight Attendants who believe “another day at
the office” sounds way better when the office flies.
Job Title: Flight
Attendant
Reports to: Lead Cabin
Attendant when on flight duty and to the In-flight Services Supervisor administratively.
Department: In-flight
Services
Location: Nairobi,
Kenya
Role Purpose Statement:
Under the general direction and guidance of the In-flight
Services Supervisor, the Flight Attendant is responsible for ensuring the
safety, comfort, and satisfaction of passengers onboard the flights. This role
involves providing exceptional customer service, conducting safety procedures,
and addressing passengers' needs during the flight.
|
Accountability |
1. Accountable
for implementation and adherence of safety and security standards on board
the aircraft at all times. |
|
Authority |
1. Has
authority to apply all safety, security and service standards and procedures
as outlined in but not limited to this manual. 2. Has
authority to make decisions on risk tolerability when risks are acceptable. |
Accountabilities/Responsibilities:
1.
Key Demonstrate and ensure adherence to all safety
procedures before, during, and after the flight, including conducting safety
checks and informing passengers of the aircraft's safety features.
2.
Be trained and ready to handle emergency situations
effectively, including administering first aid and guiding passengers in
emergencies.
3.
Report all situations affecting safety or
security to the lead cabin attendant and the pilot-in- command, including any
incidents or concerns communicated by passengers.
4.
Liaise with the cockpit crew for updates on
flight details and relay important information to passengers clearly and
professionally.
5.
Provide high-quality customer service to
passengers, ensuring their comfort and addressing any concerns or needs they
may have during the flight. Follow directives of the lead cabin attendant to
maintain company standards for customer satisfaction and loyalty.
6.
Assist passengers with boarding and
disembarking, handle special needs passengers, and resolve any in-flight
passenger issues tactfully.
7.
Drive revenue by maximizing onboard sales and
enhancing the passenger journey from start to finish. Serve meals, beverages,
and sell onboard duty-free goods, managing in-flight entertainment systems to
ensure a pleasant flying experience.
8. Prepare the cabin for flights, ensuring cleanliness, maintaining proper utilization of company property to avoid wastage and misuse, and ensuring all necessary supplies are onboard.
9.
Adhere to all aviation regulations and company
policies, including uniform standards and professional conduct.
10. Gather
feedback from passengers regarding their flight experience and report any
issues or suggestions to the management, continually seeking opportunities for
enhancing service quality.
Know-How:
a)
Technical Knowledge: Understanding of aviation safety
standards and emergency procedures. Familiarity with in-flight service
operations.
b)
Management Skills: Ability to manage in-flight
situations, including passenger concerns and cabin management.
c)
Human Relations Skills: Excellent interpersonal
and communication skills, with the ability to interact positively with
passengers and crew members.
d)
Specialized Knowledge: Knowledge of first aid and
emergency response protocols.
Problem-Solving:
a)
Thinking Environment: Ability to work in a dynamic
and sometimes high-pressure environment, particularly during long flights or
emergency situations.
b)
Thinking Challenge: Effective problem-solving in
managing diverse passenger needs and handling unexpected situations during
flights.
Accountability:
a)
Freedom to Act: Autonomy in handling day-to-day
in-flight responsibilities, with guidelines and safety protocols in place.
b)
Magnitude: Directly impacts passenger safety, satisfaction,
and the overall flight experience.
c)
Impact of Decisions: Decisions and actions affect
passenger safety, experience, and the airline's reputation.
Qualifications:
a)
Education: Minimum of Certificate in Cabin Crew or
equivalent; a degree in hospitality, communication, or related field is a plus.
a) Experience:
A minimum of 1 year experience in customer service or hospitality is
advantageous. Specific training will be provided.
b) Certifications:
Holder of a valid Cabin Crew license/certificate. Membership to professional
bodies is an added advantage.
Apply: bit.ly/FlightAttendantJM