Royal Mabati Factory Ltd is looking for a reliable and organized Inventory Store Clerk
The successful candidate will be
responsible for managing stock records, monitoring inventory levels, issuing
materials, and ensuring accurate documentation of all store transactions.
📩
Send your CV and Cover Letter to: hr@royalmabati.com
📅 Deadline: Thursday,
20th November 2025
Only shortlisted candidates will be
contacted.
Mechanical Technician at Royal Mabati Factory
The Mechanical Technician will be responsible for the
maintenance, troubleshooting, and repair of mechanical equipment and systems
within the factory. This role plays a key part in sustaining high operational
efficiency and implementing preventive maintenance measures that support
continuous production.
Key Skills & Qualifications:
- Education:
Minimum academic qualification- Diploma or Certificate in Automotive
Engineering, Mechatronics, Auto-Electrical Engineering, or a related
technical field.
- Auto-Electrical
training or certification is an added advantage, especially in 12V/24V
systems used in commercial trucks.
- Experience:
Minimum 3 years of hands-on experience in mechanical and electrical
maintenance of heavy commercial vehicles, including diagnostics, repair,
and routine servicing.
- Proven
experience with fleet maintenance systems and working on multi-brand
commercial trucks (e.g., Isuzu, Fuso, Mercedes, etc.).
- Experience
in wiring and installing tracking systems or telematics (preferred).
- Familiarity
with workshop safety procedures and preventive maintenance best practices.
• Ability to read and interpret technical manuals, wiring diagrams, and
diagnostic codes.
- Valid
driving license for heavy commercial vehicles is preferred and may be
required for test-driving repaired vehicles.
Key Competencies
- Inspect,
diagnose, and repair mechanical issues in heavy commercial trucks.
- Perform
scheduled maintenance such as oil changes, brake adjustments, wheel
alignments, and engine tune-ups.
- Repair
or replace faulty components in engine, transmission, suspension,
steering, cooling, and braking systems.
- Conduct
road tests to ensure vehicles meet performance standards after repair.
- Maintain
service records for each vehicle serviced or repaired.
- Diagnose
and repair electrical issues including wiring, lighting systems, sensors,
alternators, batteries, and starter motors.
- Install,
repair, and maintain fleet management systems, GPS trackers, or telematics
devices.
- Troubleshoot
dashboard warning lights and onboard diagnostics (OBD) codes.
- Test
and repair ECUs, relays, and fuses.
- Perform
inspections using checklists and service manuals.
- Ensure
compliance with internal and government standards.
How to Apply
Send your CV and Cover Letter to hr@royalmabati.com Deadline:
Wednesday, 15th October 2025 Only shortlisted candidates will be contacted.
Mechanical Technician Intern at Royal Mabati Factory
We are seeking a passionate and motivated Mechanic Intern to
join our transport & fleet management team. This internship provides an
exciting opportunity to gain hands-on experience in assisting in the
maintenance and repairing of commercial trucks while working alongside
experienced professionals.
Key Skills & Qualifications:
- Education:
Diploma/Certificate in Automotive Engineering, Mechanical Engineering, or
related technical field (awaiting graduation or recently completed).
- Basic
knowledge of diesel engines, mechanical systems, and workshop tools.
- Willingness
to learn electrical diagnostics (12V/24V systems).
- Good
communication skills, discipline, and teamwork ability.
- High
integrity, attention to detail, and a strong work ethic.
- Knowledge:
Vehicle systems, preventive maintenance basics, workshop safety.
- Technical
Skills: Basic mechanical repair, familiar with diagnostic tools.
- Soft
Skills: Problem-solving, eagerness to learn, time management, and
collaboration.
Key Competencies
- Assist
in routine servicing of company trucks (oil changes, brake adjustments,
tyre checks, etc.).
- Support
senior mechanics in diagnosing and repairing mechanical and electrical
faults.
- Participate
in preventive maintenance schedules and daily vehicle inspections.
- Help
in preparing service/job cards and maintaining accurate workshop records.
- Maintain
a safe, clean, and organized work environment while adhering to HSE
standards. • Carry out any other duties as assigned by the supervisor.
How to Apply
Send your CV and Cover Letter to hr@royalmabati.com Deadline:
Wednesday, 15th October 2025
Only shortlisted candidates will be contacted.
Watchtower Officer at Royal Mabati Factory
Royal Mabati Factory Ltd is a leading manufacturer and
supplier of high-quality roofing solutions and steel construction materials. We
are seeking a Watchtower Officer to join our security team and ensure the
safety and security of our premises, assets, and personnel.
The Watchtower Officer is responsible for vigilant
surveillance of assigned areas, detecting and reporting suspicious activities,
safeguarding company property, and coordinating with the security team for
timely responses.
Key Skills & Qualifications:
- Education:
Minimum KCSE certificate or equivalent; Diploma in Security Management or
related field is an added advantage.
- 1-3
years’ experience in a security or surveillance role, preferably in
watchtower operations or facility security.
- Basic
knowledge of security operations, emergency procedures, and surveillance
techniques.
- Keen
observation, attention to detail, and strong communication skills.
- Ability
to make quick decisions under pressure and remain calm in emergencies.
- Physical
fitness and comfort working in elevated positions.
- High
integrity, alertness, and situational awareness.
Key Competencies
- Maintain
constant surveillance from the watchtower or designated observation
points.
- Monitor
entry and exit points for unauthorized access using CCTV, binoculars, and
other equipment.
- Report
security breaches, suspicious persons, or unusual incidents promptly to
the Security Supervisor.
- Assist
ground security personnel during emergencies and coordinate response
actions.
- Protect
company assets within surveillance zones, including parking areas and
storage facilities.
- Adhere
to all security protocols, company policies, and safety guidelines.
- Conduct
routine checks on surveillance equipment and submit daily incident
reports.
How to Apply
Send your cv to: hr@royalmabati.com Deadline:
11th Sept., 2025
Marketing Manager at Royal Mabati Factory
Royal Mabati Factory Ltd is a leading manufacturer and
supplier of high-quality roofing solutions and steel construction materials. We
are seeking a Watchtower Officer to join our security team and ensure the
safety and security of our premises, assets, and personnel.
The Watchtower Officer is responsible for vigilant
surveillance of assigned areas, detecting and reporting suspicious activities,
safeguarding company property, and coordinating with the security team for
timely responses.
Key Skills & Qualifications:
- Education:
Bachelor’s degree in Marketing, Business, or related field.
- Proven
experience in marketing strategy, brand management, and campaign
execution.
- Strong
analytical, project management, and communication skills.
- Experience
with marketing tools, CRM systems, and reporting platforms is an
advantage.
- Ability
to lead campaigns, manage teams, and deliver measurable results.
Key Competencies
- Develop
and implement comprehensive marketing strategies aligned with business
goals.
- Plan,
execute, and optimize campaigns across social media, email, content, and
advertising.
- Oversee
brand management, content creation, and promotional activities.
- Track,
analyze, and report marketing performance metrics.
- Manage
marketing budgets, vendors, and internal teams to ensure effective
execution.
- Identify
opportunities for lead generation, customer engagement, and brand growth.
- Ensure
consistency of the Royal Mabati brand across all channels.
How to Apply
Send your cv to: hr@royalmabati.com Deadline:
11th Sept., 2025
Depot Manager at Royal Mabati Factory
We are seeking a Depot Manager to oversee and manage the
smooth operations of our depot, ensuring efficiency, accuracy, and excellent
service delivery.
Key Skills & Qualifications:
- Education:
Bachelor’s Degree or Diploma in Logistics, Supply Chain, Operations
Management, or related field.
- At
least 5 years of relevant experience in depot/warehouse/logistics
management in a busy manufacturing or FMCG environment.
- Strong
knowledge of stock management systems, dispatch operations, and regulatory
compliance.
- Proven
leadership and team management skills.
- Proficiency
in MS Office and ERP/CRM systems.
- Excellent
communication, analytical, and problem-solving skills.
Key Competencies
- Oversee
daily depot operations including production planning, warehouse
management, logistics, and dispatch.
- Supervise
production schedules to meet customer demands while minimizing downtime.
- Ensure
accurate documentation of stock, dispatch, and delivery processes.
- Implement
strong stock management controls, conduct reconciliations, and prevent
losses.
- Optimize
logistics, vehicle usage, fuel consumption, and delivery scheduling.
- Lead
and supervise a multidisciplinary team, ensuring performance and
compliance.
- Enforce
adherence to company policies, SOPs, and safety regulations.
- Prepare
operational reports and liaise with finance, sales, procurement, and
logistics teams.
How to Apply
Send your cv to: hr@royalmabati.com Deadline:
11th Sept., 2025
Business Development Officer at Royal Mabati Factory
Royal Mabati Factory Ltd is a leading manufacturer and
supplier of high-quality roofing solutions and steel construction materials. We
are seeking to recruit a Business Development Officer to drive market growth,
strengthen customer relationships, and expand our client base across key
markets.
The Business Development Officer will be responsible for
identifying new business opportunities, managing client relationships,
supporting sales initiatives, and implementing strategies to increase revenue.
Key Skills & Qualifications:
- Education:
Bachelor’s degree in Business Administration, Marketing, Sales, or a
related field.
- At
least 2-3 years’ experience in business development, sales, or client
relationship management.
- Strong
knowledge of B2B and B2C sales processes.
- Experience
with CRM systems, proposal writing, and tender preparation.
- Excellent
communication, negotiation, and networking skills.
- Ability
to analyze market data and prepare reports.
- Results-oriented,
strategic thinker, and proactive problem-solver.
Key Competencies
- Conduct
market research to identify new customers, markets, and business trends.
- Generate
qualified leads through networking, referrals, and outreach.
- Prepare
and customize sales proposals, quotations, and tender documents.
- Maintain
client relationships and ensure high levels of customer satisfaction.
- Support
sales conversion efforts including presentations, negotiations, and
follow-ups.
- Track
competitor activities and provide insights for strategic decisions.
- Ensure
proper documentation of proposals, contracts, and client engagements.
- Collaborate
with Sales, Marketing, Finance, and Customer Service teams.
- Prepare
and submit timely business development reports.
- Represent
the company in exhibitions, events, and networking forums.
How to Apply
Send your cv to: hr@royalmabati.com Deadline:
11th Sept., 2025
Customer Relations Agent at Royal Mabati Factory
Royal Mabati Factory Ltd is a leading manufacturer and
supplier of high-quality roofing solutions and steel construction materials. We
are seeking to recruit a Customer Relations Agent to strengthen our customer
care team and ensure excellent service delivery across multiple channels.
The Customer Relations Agent will be responsible for
handling customer inquiries, resolving complaints, and providing accurate
information across telephone and digital platforms.
Key Skills & Qualifications:
- Education:
Diploma or Degree in Customer Service, Business Administration,
Communication, Marketing, or a related field.
- Professional
certification in Customer Service, Call Centre Operations, or CRM is an
added advantage.
- 1-3
years’ experience in a customer service or contact centre environment.
- Proficiency
in CRM systems (e.g., Zendesk, Freshdesk, Zoho Desk) and call management
tools.
- Excellent
communication skills in English and Kiswahili.
- Strong
problem-solving, multitasking, and conflict resolution skills.
- High
emotional intelligence, patience, and ability to remain calm under
pressure.
Key Competencies
- Answer
inbound customer calls and make outbound follow-up calls.
- Provide
accurate information on orders, payments, deliveries, and company
policies.
- Investigate
and resolve customer complaints in coordination with relevant departments.
- Capture
and update customer interactions in the CRM/ERP system.
- Share
recurring customer issues with management for process improvement.
- Educate
customers about promotions, warranties, and after-sales services.
- Identify
upselling and cross-selling opportunities.
- Comply
with call quality standards, escalation procedures, and data protection
policies.
- Prepare
daily/weekly customer service reports and feedback summaries.
How to Apply
Send your cv to: hr@royalmabati.com Deadline:
11th Sept., 2025
Supervisor Cleaner at Royal Mabati Factory
We are looking for a diligent Cleaning Supervisor to manage
and guide our cleaning team. The role includes ensuring all areas meet high
cleanliness standards, organizing work schedules, training new staff, and
conducting regular inspections to maintain efficiency and quality.
Key Skills & Qualifications:
- Education:
High school diploma or equivalent; cleaning or facilities management
certifications preferred.
- Experience:
Proven track record in cleaning or supervisory roles, ideally in
commercial/industrial settings.
- Communication:
Strong verbal and written skills for effective team and management
interaction.
- Leadership:
Ability to guide, support, and motivate a cleaning team.
- Accountability:
Ownership of facility cleanliness and hygiene standards.
- Attention
to Detail: Ensuring all tasks meet the highest quality standards.
- Problem-Solving:
Quick and effective in addressing operational issues.
- Time
Management: Skilled in organizing schedules and meeting deadlines.
- Technical
Skills: Knowledge of cleaning equipment, supplies, and safe handling
practices.
- Customer
Focus: Committed to meeting client and occupant expectations.
- Flexibility:
Adaptable to changing schedules and priorities.
- Integrity:
Upholding ethical standards and confidentiality.
- Teamwork:
Collaborating with staff and departments to meet shared goals.
- Innovation:
Identifying ways to improve cleaning processes and efficiency.
Key Competencies
- Team
Oversight: Manage daily cleaning operations, ensuring timely task
completion.
- Staff
Training: Instruct new employees on procedures, safety, and proper
equipment use.
- Scheduling:
Plan and maintain efficient cleaning schedules.
- Quality
Checks: Inspect work regularly and correct deficiencies.
- Inventory
Control: Track supplies/equipment and reorder as needed.
- Regulatory
Compliance: Enforce health, safety, and company standards.
- Client
Relations: Handle customer feedback promptly and professionally.
- Reporting:
Keep accurate records of activities, incidents, and inventory.
- Resolution:
Address operational or performance problems quickly.
- Safety
Promotion: Maintain a safe, hazard-free work environment.
How to Apply
Send your cv to: hr@royalmabati.com Deadline:
11th Sept., 2025
Marketing Manager at Royal Mabati Factory
Royal Mabati Factory Ltd is a leading manufacturer and
supplier of high-quality roofing solutions and steel construction materials. We
are seeking a Watchtower Officer to join our security team and ensure the
safety and security of our premises, assets, and personnel.
The Watchtower Officer is responsible for vigilant
surveillance of assigned areas, detecting and reporting suspicious activities,
safeguarding company property, and coordinating with the security team for
timely responses.
Key Skills & Qualifications:
- Education:
Bachelor’s degree in Marketing, Business, or related field.
- Proven
experience in marketing strategy, brand management, and campaign
execution.
- Strong
analytical, project management, and communication skills.
- Experience
with marketing tools, CRM systems, and reporting platforms is an
advantage.
- Ability
to lead campaigns, manage teams, and deliver measurable results.
Key Competencies
- Develop
and implement comprehensive marketing strategies aligned with business
goals.
- Plan,
execute, and optimize campaigns across social media, email, content, and
advertising.
- Oversee
brand management, content creation, and promotional activities.
- Track,
analyze, and report marketing performance metrics.
- Manage
marketing budgets, vendors, and internal teams to ensure effective
execution.
- Identify
opportunities for lead generation, customer engagement, and brand growth.
- Ensure
consistency of the Royal Mabati brand across all channels.
How to Apply
Send your cv to: hr@royalmabati.com Deadline:
11th Sept., 2025
Royal Mabati Factory Ltd is hiring Sales Representatives – Branch for our outlets in Nakuru, Kakamega, Kericho, Nanyuki, Bungoma, Kisii, Eldoret, and Kisumu.
Royal Mabati Factory Ltd is a leading manufacturer and
supplier of high-quality roofing solutions and steel construction materials. We
are seeking to recruit Sales Representatives – Branch for our outlets in
Nakuru, Kakamega, Kericho, Nanyuki, Bungoma, Kisii, Eldoret, and Kisumu. The
role is responsible for driving branch sales growth, managing day-to-day branch
operations, and ensuring exceptional customer service. This position combines
field sales activities with branch management duties, including stock
coordination, payments follow-up, and local marketing execution.
Key Skills & Qualifications:
- Education:
Diploma or Degree in Sales & Marketing, Business Administration, or a
related field.
- At
least 2 years’ experience in sales, retail, or branch operations
(experience in the construction/steel industry is an advantage).
- Knowledge
of sales techniques, customer engagement, and basic inventory control.
- Strong
communication, interpersonal, and negotiation skills.
- Proficiency
in MS Office and CRM systems.
- Valid
driving license will be an added advantage.
Key Competencies
- Drive
sales in the assigned branch territory through walk-in customers and field
visits.
- Identify
and pursue new business opportunities while maintaining relationships with
existing clients.
- Conduct
product demonstrations and presentations to enhance market penetration.
- Manage
daily branch operations including opening, closing, and safeguarding
assets.
- Attend
to customer inquiries, complaints, and provide after-sales support.
- Process
and dispatch customer orders, ensuring timely delivery and accurate
documentation.
- Monitor
branch stock levels, conduct reconciliations, and request replenishments.
- Process
customer payments, maintain accurate daily records, and follow up on
outstanding balances.
- Prepare
and submit daily, weekly, and monthly sales and stock reports.
- Update
CRM with customer interactions and sales activities.
- Ensure
branch compliance with company policies, safety standards, and operational
procedures.
How to Apply
Send your cv to: hr@royalmabati.com Deadline 29th
Aug, 2025
Procurement Officer at Royal Mabati Factory
The Procurement Officer is responsible for streamlining the
acquisition of goods and services, ensuring operational efficiency and
cost-effectiveness. This role involves supplier negotiations, inventory
management, and adherence to company policies and regulations, while supporting
departmental procurement needs and maintaining accurate records.
Key Skills & Qualifications:
- Bachelor’s
degree in Business Administration, Supply Chain Management, or a related
field (relevant experience may be substituted for a degree).
- Proven
experience in procurement or supply chain management support roles.
- Strong
knowledge of procurement processes, policies, and best practices.
- Proficiency
in Microsoft Office (Word, Excel, PowerPoint) and procurement software
- Excellent
negotiation and vendor management skills.
- Strong
analytical and problem-solving abilities.
- Effective
communication and interpersonal skills. High level of integrity and
professionalism.
- Ability
to work independently and within a team. Strong organizational and time
management skills.
- Attention
to detail and accuracy in documentation.
Key Competencies
- Sourcing
and evaluating suppliers for reliability, quality, and cost-efficiency.
- Negotiating
contracts, terms, and prices to optimize procurement outcomes.
- Maintaining
compliance with procurement policies and legal standards.
- Managing
inventory levels and forecasting procurement needs.
- Developing
strong vendor relationships and conducting regular performance
evaluations.
- Resolving
supplier conflicts and ensuring smooth communication.
- Preparing
detailed procurement reports with key metrics and performance indicators.
Identifying cost-saving opportunities and implementing efficiency
strategies.
- Supporting
administrative procurement tasks and implementing best practices. Staying
updated on industry trends and continuously improving procurement
processes.
How to Apply
Send your cv to: hr@royalmabati.com Deadline 29th
Aug, 2025
Electrical Technician Intern at Royal Mabati Factory
Royal Mabati Factory Ltd is a leading manufacturer and
supplier of high-quality roofing solutions and steel construction materials. We
are seeking to recruit an Electrical Technician Intern to support our technical
team in the maintenance, troubleshooting, and repair of electrical systems and
equipment within our factory. This role is ideal for a recent graduate or
student seeking practical, hands-on experience in an industrial setting.
Key Skills & Qualifications:
- Education:
Diploma or Degree in Electrical Engineering, Electronics Engineering, or a
related technical field from a recognized institution.
- Recent
graduate or continuing student seeking industrial attachment/internship.
- Basic
knowledge of electrical systems, PLCs, and industrial automation.
- Familiarity
with electrical tools, testing equipment, and safety procedures.
- Good
problem-solving skills and keen attention to detail.
- Ability
to work under supervision and as part of a team.
- Strong
communication and organizational skills.
- High
level of integrity, reliability, and professionalism
Key Competencies
- Assist
in the installation, maintenance, and repair of electrical systems,
machinery, and control equipment. Support troubleshooting of electrical
faults in motors, control panels, production machines, and lighting
systems.
- Participate
in preventive maintenance programs to minimize downtime and ensure
operational efficiency. Conduct routine inspections to identify potential
hazards or faulty components.
- Assist
in wiring, circuit installation, and modifications as per technical
requirements.
- Maintain
accurate maintenance and service records in line with company procedures.
- Support
the maintenance team during machine shutdowns and start-ups.
- Adhere
to safety protocols, company policies, and Occupational Safety and Health
Administration (OSHA) standards.
- Perform
any other duties as assigned by the Electrical Supervisor or Maintenance
Manager.
How to Apply
Send your cv to: hr@royalmabati.com Deadline 29th
Aug, 2025
Mechanical Technician Intern at Royal Mabati Factory
Key Skills & Qualifications:
- Education: A
Diploma or Degree (ongoing or completed) in Mechanical Engineering,
Mechatronics, or a related technical field from a recognized institution.
- Must
have completed at least Stage III (or equivalent) of coursework.
- Basic
understanding of mechanical systems and maintenance procedures.
- Familiarity
with common hand tools and mechanical repair techniques.
- Strong
willingness to learn, adapt, and work in a fast-paced manufacturing
environment.
- Good
communication, time management, and teamwork skills.
Key Competencies
- Assist
in conducting routine mechanical maintenance and equipment inspections.
- Participate
in diagnosing mechanical faults in pumps, conveyors, hydraulic systems,
and motors.
- Support
implementation of preventive maintenance schedules (AM & PM).
- Help
document maintenance tasks and update equipment logs.
- Collaborate
with the maintenance and production teams during machine servicing.
- Learn
to operate maintenance tools and adhere to workplace safety standards
(OSHA compliance).
- Assist
in inventory checks of spare parts and tools.
- Participate
in cleaning and inspection support activities during machine downtime.
- Carry
out other maintenance-related duties as assigned by the supervisor.
How to Apply
Send your CV, cover letter, and letter of introduction from
your institution to hr@royalmabati.com
Deadline: Friday, 15th August
Customer Insight Representative at Royal Mabati Factory
Key Skills & Qualifications:
- Education:
Bachelor’s Degree in Business, Marketing, Communication, Statistics, or a
related discipline.
- At
least 1 year of experience in a research, insights, or customer service
role.
- Strong
analytical and problem-solving skills verbal and written communication
- Proficiency
in CRM systems (HubSpot, Salesforce, Zoho) and MS Office
- Empathetic,
detail-oriented, and results-driven
- Able
to manage multiple feedback channels and prioritize key insights
- Team
player with a customer-first mindset
Key Competencies
- Collect
customer feedback via surveys, interviews, reviews, and support channels
- Analyze
trends in feedback and prepare weekly/monthly insight reports
- Identify
pain points in the customer journey and suggest improvements
- Collaborate
with departments (Sales, Marketing, Production) to share findings
- Track
and report customer satisfaction metrics such as NPS and issue resolution
How to Apply
Send your CV, cover letter, and letter of introduction from
your institution to hr@royalmabati.com Deadline:
Friday, 15th August
Digital Marketer at Royal Mabati Factory
Key Skills & Qualifications:
- Education:
Bachelor’s Degree in Marketing, Digital Media, IT, or related field.
- Minimum
2 years of hands-on experience in digital marketing.
- Certification
in Google Ads, Meta Ads, or SEO (preferred).
- Proficiency
in WordPress, CMS platforms, and data analytics tools.
Key Competencies
- Manage
Google Ads, Meta Ads, and PPC campaign performance.
- Develop
SEO strategies and manage website content.
- Oversee
social media calendars, content creation, and engagement.
- Generate
reports using Google Analytics and Meta Business tools.
- Coordinate
with the creative team to produce digital content.
- Data-driven
decision-making skills
- Excellent
content planning and writing abilities
- Familiarity
with modern digital trends and tools
- Strong
analytical and project management skills
How to Apply
Send your CV, cover letter, and letter of introduction from
your institution to hr@royalmabati.com Deadline:
Friday, 15th August
Graphic Designer at Royal Mabati Factory
Key Skills & Qualifications:
- Education:
A Degree or Diploma in Graphic Design, Fine Arts, Communication Design, or
related field.
- Minimum
2 years of experience in design and multimedia production.
- Proficiency
in Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro).
- Photography
and basic video editing skills are required.
- Attention
to visual detail and aesthetics
- Ability
to manage multiple projects and meet deadlines
- Excellent
creative and communication skills
- Knowledge
of color theory, typography, and branding
Key Competencies
- Design
marketing collateral including flyers, brochures, social media graphics,
and packaging.
- Capture
and edit high-quality photographs and videos.
- Collaborate
on video projects with the creative team.
- Maintain
brand visual identity across platforms.
- Stay
updated on design trends, tools, and visual storytelling methods.
How to Apply
Send your CV, cover letter, and letter of introduction from
your institution to hr@royalmabati.com Deadline:
Friday, 15th August
Customer Care Manager at Royal Mabati Factory
Key Skills & Qualifications:
- Education:
Bachelor’s degree in Business Admin, Customer Service, Communication, or
related field (minimum requirement).
- Experience:
3-5 years in customer service, with at least 2 years in a supervisory or
managerial role; preferably in a manufacturing or industrial setup.
- Professional
training in CRM, Call Center Management, or CX is an added advantage.
- Strong
computer literacy; must be proficient in MS Office (Excel, Word, Outlook).
- Working
knowledge of inventory, production flow, and dispatch processes is
essential.
- Proven
leadership and team management skills; to supervise and motivate customer
care agents.
- Ability
to develop and implement service procedures and SOPs that drive
consistency and excellence.
- Skilled
in conflict resolution and de-escalation, especially under high-pressure
scenarios.
- Experience
in analyzing feedback and tracking KPIs; with a sharp eye for service
improvement.
- Capable
of coordinating with production, sales, and logistics to close service
loops and resolve issues fast.
Key Competencies
- Strong
leadership and team management skills; to oversee customer care agents
effectively.
- Proven
ability to develop and implement SOPs; ensuring smooth, structured service
delivery.
- Skilled
in managing high call and query volumes; thriving under pressure in
fast-paced setups.
- Conflict
resolution and de-escalation skills; handling complaints with calm and
clarity.
- Ability
to coordinate with production, dispatch, sales, and logistics; resolving
issues swiftly.
- Experience
in analyzing feedback and service data; identifying trends and service
gaps.
- Competency
in training, coaching, and mentoring teams; boosting performance and
morale.
- Strong
problem-solving skills and data-driven decisions; even under tight
pressure.
- High
attention to detail in complaints and delivery issues; no gaps, no
guesswork.
- Strategic
thinking to align service with business goals; driving continuous
improvement.
How to Apply
Send your CV, cover letter, and letter of introduction from
your institution to hr@royalmabati.com Deadline:
Friday, 15th August
ASSISTANT ACCOUNTANT
We are looking for a detail-oriented and highly organized
Assistant Accountant to join our Finance Department. Reporting to the Finance
Manager, this role will support the finance team in managing day-to-day
accounting operations, ensuring accurate financial records, timely
reconciliations, and compliance with internal policies and statutory
requirements.
Key Skills & Qualifications:
- Education:
Diploma or Degree in Accounting, Finance, or a related field.
- Minimum
2-3 years of relevant experience in accounting or finance.
- Proficiency
in accounting software (Sage ERP preferred) and Microsoft Office (Excel).
- Strong
understanding of accounting principles and practices.
- Excellent
attention to detail, accuracy, and organizational skills.
- High
integrity, confidentiality, and ethical standards.
- Ability
to work independently and meet strict deadlines.
- Strong
communication and interpersonal skills.
Key Competencies
- Assist
in preparing monthly and quarterly financial reports.
- Process
and maintain accurate records of accounts payable and receivable.
- Perform
daily bank reconciliations and resolve discrepancies.
- Ensure
timely posting of journal entries into the accounting system.
- Monitor
company expenses and support cost-control initiatives. Support tax filing
processes (VAT, PAYE, withholding tax).
- Prepare
supplier reconciliations and follow up on outstanding issues.
- Assist
in inventory accounting and participate in physical stock counts,
- Maintain
proper filing and documentation of all financial records.
- Monitor
petty cash usage and prepare replenishment reports.
- Provide
audit support by preparing schedules and documentation.
- Participate
in budget preparation and cash flow forecasting.
- Contribute
to continuous improvement of accounting systems and procedures.
How to Apply
Send your cv to: hr@royalmabati.com before
Deadline Wednesday 25th July 2025
ELECTRICAL TECHNICIAN
Are you a skilled and hands-on Electrical Technician looking
to advance your career in a dynamic manufacturing environment? We are seeking a
highly motivated professional to join our team and ensure the smooth running of
our electrical systems and machinery.
Key Skills & Qualifications:
- Education:
Diploma in Electrical or Electronic Engineering from a recognized
institution.
- Minimum
3 years’ practical experience in electrical maintenance in a busy
manufacturing environment.
- Strong
troubleshooting, repair, and servicing skills in electrical installations.
- Ability
to read and interpret electrical plans and drawings.
- Proficiency
in computer applications related to the role.
- Strong
organizational, planning, and problem-solving abilities.
- Ability
to work independently with minimal supervision while demonstrating
integrity and professionalism.
Key Competencies
- Assemble,
install, test, and maintain electrical or electronic wiring, equipment,
and fixtures.
- Carry
out Autonomous Maintenance (AM) and Planned Maintenance (PM) to minimize
downtime.
- Diagnose
and troubleshoot malfunctioning systems, apparatus, and components using
test equipment and tools.
- Respond
to electrical breakdowns promptly and ensure swift resolution.
- Inspect
electrical systems and components to identify hazards, defects, and areas
requiring repair.
- Conduct
circuit analysis and perform hands-on maintenance of machinery
(electrical).
- Maintain
proper records of all electrical maintenance activities and spares used.
- Adhere
to all safety, quality, and housekeeping standards.
How to Apply
Send your cv to: hr@royalmabati.com before Deadline Wednesday 25th July 2025