Sky World Limited, a leading IT company in Kenya, is seeking to recruit qualified and competent individuals to join our team. We offer a dynamic work environment where you can grow your career and make a meaningful impact.
Interested and qualified persons are requested to submit their applications by filling out an online form together with detailed copies of academic and professional certificates and testimonials.
Sky World Limited is an equal opportunity employer. Persons with disabilities, marginalized and minority groups who meet the job specifications are encouraged to apply. Canvassing will lead to automatic disqualification. Only shortlisted candidates will be contacted, details of the positions are below.
Project Management Internship Programme at Sky World Limited
Number of Posts: 4
Programme Duration: Six (6) Months
Sky World Limited invites applications from suitably
qualified individuals interested in developing professional knowledge and
practical competencies in Information Technology (IT) Project Management
through its structured six-month internship training programme.
The programme is designed to provide participants with
foundational and practical exposure to project management principles,
methodologies, processes, and tools within a professional technology
environment.
Through structured training sessions, professional
mentorship, guided learning activities and supervised practical exercises,
participants will gain an understanding of how technology projects are
initiated, planned, coordinated, monitored and formally concluded.
Participants who demonstrate exceptional performance,
professional competence and commitment throughout the programme may be
considered for employment opportunities with Sky World Limited.
Successful completion of the programme does not guarantee
employment with Sky World Limited.
Areas of Training
- Project
Management Fundamentals: Introduction to project management principles,
methodologies, project lifecycles and governance frameworks.
- Project
Initiation and Planning: Understanding project requirements, scope
definition, scheduling, resource planning, and project documentation.
- Project
Monitoring and Control: Introduction to milestone tracking, progress
monitoring, risk identification, issue management, and change control
procedures.
- Project
Documentation and Reporting: Training in the preparation and maintenance
of project plans, meeting minutes, progress reports, and project status
documentation.
- Stakeholder
Communication and Coordination: Understanding professional communication,
stakeholder engagement and coordination within project environments.
- Project
Management Applications: Practical training in Microsoft Project, Excel,
Word, PowerPoint, Teams, SharePoint and other relevant project management
tools.
- Project
Governance and Professional Standards: Introduction to project management
controls, documentation standards, accountability and professional
conduct.
Practical Training and Mentorship
- Participants
will undertake supervised learning exercises, project management
simulations, guided documentation activities, and other relevant
project-based learning activities.
- Training
will include professional guidance and mentorship focused on developing
knowledge, practical skills, and professional competencies.
Programme Structure and Training Conditions
- Duration:
Six (6) Months
- Training
Location: Nairobi
- Training
Commitment: Full-Time
- Training
Mode: On-Site
Programme Components
- Structured
Learning: Planned training modules covering the fundamental principles,
processes, tools, and practices relevant to each training pathway.
- Professional
Mentorship: Guidance and knowledge transfer from experienced professionals
within the company.
- Practical
Learning: Supervised exercises, case studies, demonstrations, simulations,
and other relevant professional learning activities.
- Progress
Reviews: Periodic assessments intended to evaluate learning progress,
identify development needs, and provide constructive feedback.
- Learning
Resources: Access to training materials and tools relevant to the
programme.
- Certificate
of Completion: Issued upon satisfactory completion of the prescribed
training programme.
Relevant Academic Background
- Project
Management
- Information
Technology
- Computer
Science
- Business
Information Technology
- Business
Administration or Management
- Other
closely related academic disciplines.
Minimum Qualifications
- Have
completed a relevant diploma or bachelor's degree at a recognized
institution within two (2) years.
- Be
aged twenty-six (26) years or below at the time of application.
- Demonstrate
proficiency in written and spoken English and Kiswahili.
- Provide
a recommendation or reference letter from their academic institution.
- Possess
basic proficiency in computer applications and digital productivity tools.
- Demonstrate
sound communication, analytical, and interpersonal skills.
- Exhibit
professionalism, integrity, discipline, and commitment to learning.
- Be
available to participate full-time in the six-month training programme.
- No
previous professional work experience is required.
Please Note
- Participants
will be required to have their own functional laptop for use throughout
the programme.
- A
monthly stipend will be provided.
- All
participants will be required to observe the company's applicable rules on
confidentiality, information security, professional conduct, and
protection of customer information.
- Applicants
must complete the relevant application form and provide all supporting
documentation specified, including a recommendation or reference letter
from their academic institution.
- Only
shortlisted applicants will be contacted.
Application to be submitted online by 13TH NOVEMBER
2026
Sky World Limited is an equal opportunity employer. Persons
with disabilities, marginalized and minority groups who meet the job
specifications are encouraged to apply. Canvassing will lead to automatic
disqualification. Only shortlisted candidates will be contacted, details
of the positions are below.
Apply: Project
Management Internship Programme - Sky World Limited - Careers
Customer Support Internship Programme
Number of Posts: 4
Programme Duration: Six (6) Months
Sky World Limited invites applications from suitably qualified individuals interested in developing professional knowledge and practical competencies in Customer Support, Customer Relationship Management and IT Service Management through its structured six-month internship training programme.
The programme is designed to introduce participants to customer support principles, service management frameworks, customer communication standards, and the systems and procedures commonly applied within technology-driven service environments.
Through guided training, demonstrations, professional mentorship and supervised practical exercises, participants will develop an understanding of customer service processes, service request management, incident handling and customer relationship management.
Participants who demonstrate exceptional performance, professional competence and commitment throughout the programme may be considered for employment opportunities with Sky World Limited.
Successful completion of the programme does not guarantee
employment with Sky World Limited.
Areas of Training
- Customer
Support Fundamentals: Introduction to customer service principles,
professional communication standards and service delivery frameworks.
- Customer
Communication: Training in professional telephone communication, email
correspondence, active listening, and effective customer engagement.
- Incident
and Service Request Management: Understanding incident identification,
classification, recording, escalation and resolution procedures.
- Customer
Relationship Management: Introduction to CRM systems, customer interaction
records, and customer engagement processes.
- IT
Service Management: Understanding support structures, Service Level
Agreements (SLAs), ticketing systems, and incident management procedures.
- Technical
Support Processes: Introduction to basic troubleshooting concepts,
technical support coordination and escalation frameworks.
- Customer
Support Documentation: Training in incident reporting, support
documentation, service records, and operational reporting.
- Data
Protection and Professional Standards: Introduction to customer
confidentiality, information security, data protection requirements, and
professional conduct.
Practical Training and Mentorship
- Participants
will undertake supervised learning activities, simulated customer service
scenarios, guided demonstrations, case studies, and other relevant
practical learning activities.
- The
programme will emphasize the development of communication,
problem-solving, documentation, and service management competencies
through structured learning and mentorship.
- Practical
activities will be supervised and structured for learning purposes.
Programme Structure and Training Conditions
- Duration:
Six (6) Months
- Training
Location: Nairobi
- Training
Commitment: Full-Time
- Training
Mode: On-Site
Programme Components
- Structured
Learning: Planned training modules covering the fundamental principles,
processes, tools, and practices relevant to each training pathway.
- Professional
Mentorship: Guidance and knowledge transfer from experienced professionals
within the company.
- Practical
Learning: Supervised exercises, case studies, demonstrations, simulations,
and other relevant professional learning activities.
- Progress
Reviews: Periodic assessments intended to evaluate learning progress,
identify development needs, and provide constructive feedback.
- Learning
Resources: Access to training materials and tools relevant to the
programme.
- Certificate
of Completion: Issued upon satisfactory completion of the prescribed
training programme.
Relevant Academic Background
- Information
Technology
- Computer
Science
- Business
Information Technology
- Business
Administration or Management
- Communication
and Public Relations
- Customer
Service or Customer Relationship Management
- Marketing
- Other
closely related academic disciplines.
Minimum Qualifications
- Have
completed a relevant diploma or bachelor's degree at a recognized
institution within two (2) years.
- Be
aged twenty-six (26) years or below at the time of application.
- Demonstrate
proficiency in written and spoken English and Kiswahili.
- Provide
a recommendation or reference letter from their academic institution.
- Possess
basic proficiency in computer applications and digital productivity tools.
- Demonstrate
sound communication, analytical, and interpersonal skills.
- Exhibit
professionalism, integrity, discipline, and commitment to learning.
- Be
available to participate full-time in the six-month training programme.
- No
previous professional work experience is required.
Please Note
- Participants
will be required to have their own functional laptop for use throughout
the programme.
- A
monthly stipend will be provided.
- All
participants will be required to observe the company's applicable rules on
confidentiality, information security, professional conduct, and
protection of customer information.
- Applicants
must complete the relevant application form and provide all supporting
documentation specified, including a recommendation or reference letter
from their academic institution.
- Only
shortlisted applicants will be contacted.
Application to be submitted online by 13TH NOVEMBER
2026
Sky World Limited is an equal opportunity employer. Persons
with disabilities, marginalized and minority groups who meet the job
specifications are encouraged to apply. Canvassing will lead to automatic
disqualification. Only shortlisted candidates will be contacted, details
of the positions are below.
Apply: Customer Support Internship Programme - Sky World Limited - Careers