Customer Retention Executive Nairobi (4 Positions) at Vilcom Networks Limited
KEY RESPONSIBILITIES
- Proactively
engage and retain customers
- Identify
at-risk clients & implement retention strategies
- Follow
up on issues and ensure resolution Support onboarding and ongoing customer
engagement
REQUIREMENTS & SKILLS
CORE FUNCTIONS
- Bachelor’s
Degree (Business, IT, Telecom or related)
- At
least 2 years in customer service/retention
- Support
across Vilcom services
- Monitor
churn & customer satisfaction
- Coordinate
with SOC & technical teams for issue resolution
- Ensure
consistent customer communication & experience
- Knowledge
of CRM, ISP services & customer lifecycle Strong communication &
problem-solving skills
How to Apply
Interested candidates should submit their updated CVs to careers@vilcom.co.ke Application
Deadline: 27th April 2026
Field Commercial Lead Nairobi (1 Position) at Vilcom
KEY RESPONSIBILITIES
- Drive
revenue growth and market expansion
- Lead
and manage Regional Sales Supervisors
- Ensure
achievement of sales targets across regions
- Oversee
field sales operations and performance
REQUIREMENTS & SKILLS
CORE FUNCTIONS
- Expand
market presence across segments (SME & Enterprise)
- Oversee
customer acquisition and onboarding
- Track
sales pipeline, conversion, and revenue performance
- Align
field sales with customer experience and retention teams
- Bachelor’s
Degree (Business, Marketing, Telecom or related)
- At
least 6 years sales experience (ISP/Telecom preferred)
- Minimum
3 years in a leadership role
- Strong
commercial, leadership, and analytical skills
Read More & Apply
Direct Sales Executive Meru, Rongai & Lodwar at Vilcom Networks Limited
KEY RESPONSIBILITIES
- Generate
leads and acquire new customers
- Promote
and sell Vilcom products and ser- vices
- Meet
and exceed sales targets and KPIs
- Conduct
field sales activities (door-to-door & corporate)
REQUIREMENTS & SKILLS
CORE FUNCTIONS
- Sell
Fiber, Enterprise & Technology solutions
- Manage
sales pipeline and conversions
- Support
customer onboarding and handover
- Provide
market feedback and performance reports
- Diploma
in Business, Marketing, Sales or related field
- At
least 2 years sales experience (ISP/Telecom preferred)
- Proven
ability to meet sales targets
- Strong
communication and persuasion skills
How to Apply
Interested candidates should submit their updated CVs to careers@vilcom.co.ke at
Application Deadline 27th April 2026