Test Center Administrator at Pearson
- Req
ID: 22422
- Job
Title: Test Administrator
- Location:
Nairobi, Kenya
- Employment
Type: Part‑Time
Role Overview
The Test Administrator plays a critical role in delivering a
secure, professional, and welcoming exam environment for all test‑taking
candidates. This position is responsible for ensuring exam integrity while
providing an excellent customer experience. The role offers a great opportunity
to join a diverse, professional team and to support candidates during an
important milestone in their careers.
Key Responsibilities
- Welcome,
greet, and check in customers and test‑taking candidates in a professional
and friendly manner
- Verify
candidate identity through approved personal identification documents
- Clearly
explain exam testing processes, rules, and procedures to candidates
- Proctor
/ invigilate candidates during examinations to ensure compliance with all
testing security requirements
- Maintain
strict adherence to exam security procedures, company policies, and
professional standards
- Monitor
candidates closely for restricted or suspicious behavior, paying attention
to detail from a distance
- Troubleshoot
and escalate technical issues by working with internal departments (e.g.,
IT support) when required
- Escort
candidates to and from the testing room as needed
- Perform
basic housekeeping duties, including vacuuming floors and sanitizing
keyboards and workstations
Working Environment
- Quiet,
controlled testing environment
- Requires
the ability to sit for extended periods
- Involves
close monitoring and occasional walking/escorting of candidates
Candidate Profile – Skills & Experience Essential:
- Friendly,
professional, and customer‑focused approach
- Strong
attention to detail with the ability to follow procedures precisely
- School‑level
qualifications in English and Mathematics
- Flexibility
to work different days and shifts, including early mornings, evenings, and
weekends
- Comfortable
working independently and as part of a team Desirable:
- Previous
customer service experience (preferably 3-5 years)
- Working
knowledge of Microsoft Office (Word, Excel, Outlook)
- Experience
in a regulated, secure, or compliance‑driven environment