Sea Logistics Customer Care Specialist at Kuehne+Nagel
It’s more than a job
When you work in Freight Logistics and Operations at
Kuehne+Nagel, you play a key role in optimising processes and ensuring that
inventory and shipments move efficiently. But that is not all. Your work also
helps ensure that vital medicines reach patients on time and supports other
essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel,
our contribution counts in more ways than we imagine.
How you create impact
- Deliver
customer engagement, satisfaction, retention and reactivation in close
cooperation with Field Sales and the Operational Care team/field team to
establish and strengthen operational relations with customers
- Establish
and strengthen operational relation to customer contact(s) through daily
interactions, regular visits, pro-actively advising to ensure customer
satisfaction
- Ensure
that all existing customers are called regularly and all emails are
handled as KN Service Moments cases
- Ensure
all interactions are logged in CRM system (Customer Relationship
Management system -CoreLog)
- Ensure
delivery against all financial targets and strategic objectives
- Ensure
prompt pricing and manage end-to-end spot quotes, and capturing of all
rebates in SeaQuote
- Support
customers in increasing their automation of customers using the eTouch Automation
dashboard, in collaboration with the operational care team
- Ensuring
high proficiency in K+N applications and eTouch tools through training,
empowers our customer care team to effectively offer these tools to our
customers
- Completion
of the Customer Profile (CP), (Business Profile) and Standard Operating
Procedure (SOP) after the initial customer meeting
- Monitor
exceptions through the CCL Dashboard and identify process improvement
opportunities
- Monitoring
customer profitability and maximize Gross Profit (GP) on customer level
- Identify
financial risks and collaborate with stakeholders to develop mitigation
strategies so to ensure that customer profitability does not decline
- Monitor
and follow up on accounts receivable overdue aging so to raise with the
customer and ensure bad debts are minimized.
What we would like you to bring
- Experience
in freight forwarding desired of 2-5 years, ideally in Sea Logistics
- Initial
experience in decision making and problem-solving skills
- First
experience in financial acumen and decision-making
- Fluent
in local language and advanced English proficiency (written and verbal)
- Degree
/ Diploma in Freight forwarding – Preferred*
- Strong
collaboration skills and team-oriented mindset
- Initial
expertise in customer management, ensuring engagement and satisfaction
throughout the customer lifecycle
- Advanced
communication skills with the ability to convey ideas effectively to
different stakeholders
- Highly
customer-oriented mindset, focused on delivering solutions that meet
changing needs
- Openness
to change and continuous improvement efforts to enhance processes and
customer satisfaction
- Proactive
and solutions-focused with a focus on optimizing customer experience
What’s in it for you
At Kuehne+Nagel we strive daily to inspire, empower,
and deliver not only to our customers, but also to our colleagues. We offer a
dynamic global work environment with opportunities for excellent training
programs, career mobility and are committed to diversity in our teams. We offer
a great compensation and benefits package. We believe that you can make a
valuable contribution to Kuehne+Nagel and look forward to receiving your
application.