System Support Engineer (Internship) at COSEKE
Coseke Kenya is seeking a motivated and eager-to-learn
System Support Engineer Intern to join their technical team. This internship
offers hands-on experience in technical support, software troubleshooting, and
client service within a dynamic ICT environment.
The intern will work closely with experienced engineers and
cross-functional teams to support clients, learn system operations, and
contribute to ongoing projects.
KEY RESPONSIBILITIES
Technical Support & Client Assistance
- Assist
in providing first-level technical support to users under supervision.
- Help
troubleshoot basic software and system issues.
- Support
the management of ticketing systems and track assigned issues.
- Document
common issues and solutions for knowledge base development.
Pre-Sales & Product Support
- Support
the team in preparing technical demonstrations and presentations.
- Assist
in gathering user requirements and documenting findings.
- Participate
in product demos and client meetings for learning purposes.
Bid & Proposal Support
- Assist
in compiling technical documentation for proposals.
- Support
the team in preparing bid-related materials and submissions.
Customer Experience & Project Support
- Work
with team members to ensure smooth on-boarding of clients.
- Assist
in user training and system adoption activities.
- Support
project implementation tasks as assigned.
Innovation & Learning
- Participate
in system testing and feedback sessions.
- Support
development of internal tools or demo applications.
- Conduct
research on new technologies and industry trends.
Quality & Compliance
- Adhere
to company policies and quality standards.
- Support
documentation required for ISO and internal processes.
- Participate
in continuous improvement initiatives.
LEARNING OBJECTIVES / KPIs (FOR INTERNSHIP SUCCESS)
- Timely
response to assigned support tickets
- Ability
to troubleshoot and escalate issues appropriately
- Active
participation in team tasks and projects
- Quality
of documentation and reports
- Demonstrated
improvement in technical and soft skills
- Positive
feedback from supervisors and team members
QUALIFICATIONS & REQUIREMENTS
Education
- Bachelor’s
degree in Information Technology, Computer Science, Software
- Engineering,
or a related field.
- Relevant
professional certifications are an advantage. Technical Skills
- Basic
knowledge of software systems and IT concepts
- Familiarity
with: Web technologies (HTML, CSS, JavaScript)
- Programming
basics (e.g., PHP, Java, or Node.js)
- Databases
(MySQL, MongoDB, or similar)
- Willingness
to learn modern frameworks (e.g., Laravel, React)
DURATION & BENEFITS
- Internship
duration: 3–6 months
- Opportunity
for full time employment based on performance
- Hands-on
experience with real projects and clients
- Mentorship
from experienced professionals
How to Apply
Send your CV and a brief cover letter to hr.ke@coseke.com. Subject: System Support
Engineer Internship