COSEKE GROUP is hiring Records Officer
COSEKE GROUP is currently seeking exceptional individuals to join the
dynamic Kenyan team, with an exciting opportunity for:
1. Records Officer - https://lnkd.in/dKZZU2DQ
To be part of the exciting mission, follow the link on the position to go
through the JD and apply.
System Support Engineer (Internship) at COSEKE
Coseke Kenya is seeking a motivated and eager-to-learn
System Support Engineer Intern to join their technical team. This internship
offers hands-on experience in technical support, software troubleshooting, and
client service within a dynamic ICT environment.
The intern will work closely with experienced engineers and
cross-functional teams to support clients, learn system operations, and
contribute to ongoing projects.
KEY RESPONSIBILITIES
Technical Support & Client Assistance
- Assist
in providing first-level technical support to users under supervision.
- Help
troubleshoot basic software and system issues.
- Support
the management of ticketing systems and track assigned issues.
- Document
common issues and solutions for knowledge base development.
Pre-Sales & Product Support
- Support
the team in preparing technical demonstrations and presentations.
- Assist
in gathering user requirements and documenting findings.
- Participate
in product demos and client meetings for learning purposes.
Bid & Proposal Support
- Assist
in compiling technical documentation for proposals.
- Support
the team in preparing bid-related materials and submissions.
Customer Experience & Project Support
- Work
with team members to ensure smooth on-boarding of clients.
- Assist
in user training and system adoption activities.
- Support
project implementation tasks as assigned.
Innovation & Learning
- Participate
in system testing and feedback sessions.
- Support
development of internal tools or demo applications.
- Conduct
research on new technologies and industry trends.
Quality & Compliance
- Adhere
to company policies and quality standards.
- Support
documentation required for ISO and internal processes.
- Participate
in continuous improvement initiatives.
LEARNING OBJECTIVES / KPIs (FOR INTERNSHIP SUCCESS)
- Timely
response to assigned support tickets
- Ability
to troubleshoot and escalate issues appropriately
- Active
participation in team tasks and projects
- Quality
of documentation and reports
- Demonstrated
improvement in technical and soft skills
- Positive
feedback from supervisors and team members
QUALIFICATIONS & REQUIREMENTS
Education
- Bachelor’s
degree in Information Technology, Computer Science, Software
- Engineering,
or a related field.
- Relevant
professional certifications are an advantage. Technical Skills
- Basic
knowledge of software systems and IT concepts
- Familiarity
with: Web technologies (HTML, CSS, JavaScript)
- Programming
basics (e.g., PHP, Java, or Node.js)
- Databases
(MySQL, MongoDB, or similar)
- Willingness
to learn modern frameworks (e.g., Laravel, React)
DURATION & BENEFITS
- Internship
duration: 3–6 months
- Opportunity
for full time employment based on performance
- Hands-on
experience with real projects and clients
- Mentorship
from experienced professionals
How to Apply
Send your CV and a brief cover letter to hr.ke@coseke.com. Subject: System Support
Engineer Internship