Fraud & Risk Analyst at Sportserve
Sportserve forms part of a remarkable group of
B2C sports betting and B2B sportsbook technology companies, focused on
delivering first class sports betting experiences and casino products for our
users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent,
we are the driving force behind the world renowned sports betting company and
our flagship brand, Dafabet.
Since launching our global hiring initiative, we now employ
over 2,000 people worldwide, offering exciting career paths in Technology,
Trading, Operations and Media. We pride ourselves on having a diverse and
international culture that embraces the global community and acts locally. We
offer office based, hybrid and remote work on permanent and consultancy
contracts all over the world, making us the true global employer of choice
The Fraud & Risk Analyst is the first line of defence
against fraudulent activity. They are responsible for investigating
transactions, behaviour, and alerts by applying company procedures with
precision and care. They detect suspicious patterns, escalate unusual cases,
and ensure strong documentation for traceability and compliance.
Key Responsibilities:
- Investigate
assigned alerts and transactions following defined SOP’s.
- Detect
and report suspicious behaviour or irregularities in customer actions.
- Handle
straightforward and moderately complex cases with minimal supervision.
- Flag
and escalate unclear or high-risk cases to Senior Analysts or Team Leads.
- Document
investigation steps and maintain high-quality audit trails.
- Contribute
to identifying recurring fraud types or process inefficiencies.
- Suggest
minor updates to SOP’s or workflows based on observed patterns.
- Participate
in knowledge-sharing and team huddles to align on fraud trends.
Skills & Traits:
- Excellent
attention to detail and pattern recognition.
- Ability
to follow structured procedures with accuracy.
- Clear
written communication for documentation and internal notes.
- Openness
to feedback and eagerness to improve.
- Early-stage
analytical thinking and root cause curiosity.
- Responsible
handling of sensitive information.
Success Indicators:
- High
accuracy rate in fraud detection and decision-making.
- Reduction
in escalated errors due to misjudgment.
- Strong
case documentation aligned with audit expectations.
- Recognition
of improvement suggestions by Team Leads or Seniors.
- Proactive
contribution to team discussions on fraud patterns.
Minimum Requirements:
- 1–2
years of experience in fraud detection, customer support, payments, risk,
or similar
roles. - Strong
command of written and spoken English (additional languages are a plus).
- Good
understanding of online transactions, digital platforms, or financial
products.
- Comfort
working with data, fraud tools, Microsoft Office and internal case
management
systems. - Ability
to work under pressure and make fast, accurate decisions.
- Willingness
to work flexible hours/shifts as needed (especially in 24/7 environments).
Desired Competencies:
- High
attention to detail and pattern recognition.
- Strong
sense of responsibility and integrity.
- Collaborative
and open to feedback.
- Curious
mindset with eagerness to learn
**Applications in English only please