Field Sales Trainee – Mombasa at Poa Internet
Job Description
As a Field Sales Trainee, you’ll learn how to connect with
potential customers, introduce them to Poa!’s products and build relationships
within an assigned territory. You’ll receive training, coaching and hands-on
experience to help you develop the skills needed to grow into a successful
Field Sales Representative.
Role Responsibilities:
- Identify
and engage potential customers within your assigned territory and build
strong customer relationships.
- Conduct
daily field visits, generate leads and build a healthy pipeline of
potential customers.
- Educate
customers about Poa!’s products and confidently handle questions and
objections while following our sales process.
- Achieve
monthly sales targets with coaching and support from your Territory Sales
Manager.
- Maintain
accurate sales records, consistently use the required systems and submit
daily sales activity reports on time.
- Build
positive customer relationships and support customers during their early
experience with the service.
- Observe
customer needs, market trends and competitor activity and share useful
insights with your manager.
- Build
positive working relationships with landlords, property managers and other
key stakeholders in your territory.
- Work
collaboratively with your team and other departments to achieve shared
business goals.
- Participate
in training, coaching and other learning activities to continuously build
your sales knowledge, skills and capabilities.
You would be a great fit if you are:
- A
confident communicator – you can start conversations easily and
connect with different types of people.
- Target-driven –
achieving goals motivates you and you enjoy seeing the results of your
effort.
- Resilient –
you don’t give up easily when you hear “no” and can bounce back from
rejection.
- Persuasive –
you can understand customer needs, communicate value and confidently ask
for the sale.
- Self-motivated –
you’re comfortable taking initiative and finding new ways to create
opportunities.
- Organised –
you can plan your day, manage your leads and keep track of your sales
pipeline.
- Disciplined –
you take ownership of your commitments and consistently follow processes.
- A
team player – you collaborate well with others and are willing to
learn from your team and manager.
- Comfortable
in the field – you enjoy being out and about, meeting customers
and working within a defined territory.
Minimum Qualifications:
- Minimum
of a KCSE certificate, with a Certificate, Diploma or Degree in any field
also considered.
- Strong
interest and passion for sales.
- Good
communication and interpersonal skills.
- Willingness
to work in a target-driven, field-based environment.
- A
positive attitude, strong work ethic and willingness to learn.
Previous experience in sales, home internet,
telecommunications, or working with low-income and informal communities will be
an added advantage.
Apply: BambooHR
Customer Service Trainee at Poa Internet
Job Description
As a Customer Service Trainee, you’ll learn how to
communicate with customers, understand their needs, troubleshoot issues and
find the right solutions across multiple channels. You’ll receive training,
coaching and hands-on experience to help you develop the skills needed to grow
into a successful Customer Service Representative.
Role Responsibilities:
- Connect
with customers across our different service channels, providing timely,
professional and empathetic support.
- Listen,
understand and resolve customer questions and issues using the right
tools, processes and resources.
- Know
when to troubleshoot, when to escalate, and when to follow up to make sure
an issue gets resolved.
- Work
closely with colleagues and other teams to get customers the help they
need.
- Keep
customer interactions and resolutions accurately updated in our systems.
- Spot
recurring customer issues and share feedback and insights that can help us
improve the customer experience.
- Represent
the Poa! brand positively in every interaction while following our
customer service and quality standards.
- Take
part in training and coaching to continuously build your customer service,
problem-solving and digital skills.
You would be a great fit if you are:
- A
great communicator – you can express yourself clearly and
confidently, both verbally and in writing.
- Empathetic –
you listen to understand, not just to respond.
- A
problem-solver – you enjoy figuring out what’s wrong and finding
a way forward.
- Calm
under pressure – you can stay professional even when
conversations get challenging.
- Detail-oriented –
you pay attention to the small things that can make a big difference.
- A
team player – you know when to ask for help and enjoy working
with others to solve problems.
- Digitally
comfortable – you’re confident using computers, smartphones,
social media and digital communication tools.
- Eager
to learn – you’re open to feedback, coaching and continuously
improving.
Minimum Qualifications:
- Minimum
of a KCSE certificate, with a Certificate, Diploma or Degree in any field
also considered.
- At
least 6 months’ exposure to a work environment.
- Strong
written and verbal communication skills.
- Genuine
interest in customer service and helping people.
- Willingness
and ability to learn, adapt and grow.
Previous experience in a customer facing environment will be
an added advantage.
Apply: BambooHR
Field Sales Trainee – Nairobi at Poa Internet
Job Description
As a Field Sales Trainee, you’ll learn how to connect with
potential customers, introduce them to Poa!’s products and build relationships
within an assigned territory. You’ll receive training, coaching and hands-on
experience to help you develop the skills needed to grow into a successful
Field Sales Representative.
Role Responsibilities:
- Identify
and engage potential customers within your assigned territory and build
strong customer relationships.
- Conduct
daily field visits, generate leads and build a healthy pipeline of
potential customers.
- Educate
customers about Poa!’s products and confidently handle questions and
objections while following our sales process.
- Achieve
monthly sales targets with coaching and support from your Territory Sales
Manager.
- Maintain
accurate sales records, consistently use the required systems and submit
daily sales activity reports on time.
- Build
positive customer relationships and support customers during their early
experience with the service.
- Observe
customer needs, market trends and competitor activity and share useful
insights with your manager.
- Build
positive working relationships with landlords, property managers and other
key stakeholders in your territory.
- Work
collaboratively with your team and other departments to achieve shared
business goals.
- Participate
in training, coaching and other learning activities to continuously build
your sales knowledge, skills and capabilities.
You would be a great fit if you are:
- A
confident communicator – you can start conversations easily and
connect with different types of people.
- Target-driven –
achieving goals motivates you and you enjoy seeing the results of your
effort.
- Resilient –
you don’t give up easily when you hear “no” and can bounce back from
rejection.
- Persuasive –
you can understand customer needs, communicate value and confidently ask
for the sale.
- Self-motivated –
you’re comfortable taking initiative and finding new ways to create
opportunities.
- Organised –
you can plan your day, manage your leads and keep track of your sales
pipeline.
- Disciplined –
you take ownership of your commitments and consistently follow processes.
- A
team player – you collaborate well with others and are willing to
learn from your team and manager.
- Comfortable
in the field – you enjoy being out and about, meeting customers
and working within a defined territory.
Minimum Qualifications:
- Minimum
of a KCSE certificate, with a Certificate, Diploma or Degree in any field
also considered.
- Strong
interest and passion for sales.
- Good
communication and interpersonal skills.
- Willingness
to work in a target-driven, field-based environment.
- A
positive attitude, strong work ethic and willingness to learn.
Previous experience in sales, home internet,
telecommunications, or working with low-income and informal communities will be
an added advantage.
Apply: BambooHR
Network Engineer at Poa Internet
Poa! internet is the fastest growing and highly innovative
ISP in Kenya. The company was founded in 2014 with a vision to provide internet
in every home in Africa. At poa! We believe by empowering people, we can
actively drive digital inclusion in these markets. We deploy a cost-effective
internet service in Kenya, with the aim of providing affordable access to
content and Internet to low-income members of society.
We are growing very fast to cover the rest of Kenya and
eventually Africa. It is envisaged that the success of the business will grow
to over 150 networks across East Africa. It is from this background that we
seek prospective candidates to fill the role of a Network Engineer in
our Network Department.
At Poa, we pride ourselves on being a values-driven company,
and we love working with values-driven employees. Poa’s vision is “Internet in
every home in Africa”. To achieve this vision, we live by our values, captured
in the acronym, We CONNECT. At Poa, we: Create a better world for the people we
serve, Open our eyes to problems and opportunities, Never stop learning never
stop moving forward, Name it, own it , solve it, Engage with the bigger picture
even in details, Care about each other and Tujienjoy kazini.
Overall Responsibility:
Responsible for the deployment, commissioning, field support
and preventive maintenance of all the assigned sites in the field (new
networks and expansions) across Kenya helping in achieving the wireless install
& commissioning targets cost effectively with a keen focus on quality and
high safety standards.
Location:
Nairobi
Role Responsibilities:
- Deploy
& Commission wireless sites on time and to quality standards.
- Maintain
99.9% Tower Uptime through proactive and reactive support.
- Ensure
zero repeat installs and full compliance with safety, legal, and site
documentation standards.
- Prevent
community complaints and uphold professional site conduct.
- Maintain
strict EHS compliance with no site accidents or fatalities.
- Ensure
full accountability for materials, team productivity, and accurate
reporting.
Academic Qualifications:
Bachelor’s Degree in a relevant engineering field,
preferably in Telecommunications/Electrical & Electronic Engineering.
Key Competencies required for the role:
- Hands-on
experience in wireless network deployment in telecommunications with
strong knowledge of RF engineering, routing & switching, IT systems,
and outdoor installations (antennae, lattice masts, power systems).
- Experience
working at heights and in the field with proven success in fast-paced,
resource-limited environments.
- Demonstrated
ability to deploy high-quality, safe, and cost-effective networks with
zero compromises.
- Strong
team player with analytical problem-solving skills, initiative, and a
can-do attitude.
- Experience
in team leadership and ability to manage third-party teams effectively.
- Willingness
to travel across Kenya upon request.
Best vacation packages
What’s In It for You?
- A
competitive monthly salary.
- Additional
company benefits: Medical cover, airtime allowance, transport
allowance, annual training allowance.
- Career
growth opportunities in a rapidly expanding company.
- Exciting
work environment and culture with a dynamic, supportive team.